Responding to helpdesk requests, logging calls and tracking issues
Diagnosing and resolving IT issues, both remotely and in person
Providing first-line support to users for hardware and software problems
Escalating issues to more experienced technicians when necessary
Assisting with hardware installations, upgrades and repairs
Maintaining and troubleshooting computer systems, networks and related equipment
Installing, configuring and updating software applications
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Beck Greener is a specialist European firm of patent, trademark and design attorneys based in London, UK and Alicante, Spain. Think of us as your home for intellectual property (IP) across the UK, Europe and beyond.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
Preparing IT areas and performing daily hardware checks
Maintaining IT consumables and asset registers
Providing technical support and resolving IT issues
Assisting with presentations and equipment setup
Managing user accounts and password resets
Supporting reprographics and paper stock management
Creating ID cards and managing access systems
Escalating technical issues to senior engineers
Demonstrating commitment to professional development
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship offers a pathway to a long-term career in IT within the education sector. Successful candidates may progress into permanent IT support roles or further technical training, with opportunities to work across multiple schools and develop specialist expertise.Employer Description:Thrive Co-operative Learning Trust is a forward-thinking educational organisation committed to safeguarding and promoting the welfare of children and young people. Operating across multiple schools, Thrive provides a supportive and inclusive environment where staff are encouraged to grow professionally and contribute meaningfully to the success of the Trust.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Customer support: Respond to client inquiries via phone, email, and in-person, providing timely and effective solutions, ensuring customer satisfaction
Troubleshooting: Diagnose and resolve hardware and software issues, escalating complex problems to senior technicians
Documentation: Accurately log all support requests and resolutions in the helpdesk system
Installation and configuration: Assist with the setup and configuration of new IT equipment and software
Maintenance: Perform routine maintenance and updates on IT systems and equipment
Training: Participate in regular training sessions and complete coursework as part of your apprenticeship program
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Once you have successfully completed the apprenticeship, there will be the option to gain / pursue excellent career development opportunities and where appropriate, sponsorship of a relevant qualification.Employer Description:RnD specialises in managed IT services, cloud hosting, security solutions, connectivity and technical consulting based in London & Bristol.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills....Read more...
Assist in setting up smart locker systems, including PCs, touchscreens, and network devices
Help install and configure iLockerz software under supervision
Provide basic technical support to internal users and customers
Maintain asset records and assist with remote support tasks
Learn to carry out manual testing of software and document findings
Support the execution of test plans and help identify bugs
Assist in running SQL queries to validate data and support testing
Help with regression testing after software updates
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing; this is 20% higher than the national average.Employer Description:iLockerz is a leading UK provider of intelligent locker systems, offering innovative storage and asset management solutions to organisations across sectors including emergency services, education, retail, logistics and beyond.
We are offering an exciting opportunity for a motivated and detail-oriented IT Support Apprentice to join our growing technical team. This role is ideal for someone looking to start a career in IT and data, with hands-on experience in both software and hardware environments.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Attention to detail,Problem solving skills....Read more...
To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
Troubleshooting / repairing desktop PC's, laptops, and installations
To carry out user administration (e.g., new starter account creation/leaver)
To provide input to process documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.Working Hours :8.00am - 4.30pm or 9.30am - 6.00pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Manage and respond to support tickets via the Service Desk system.
Handle incoming phone calls and emails from users requiring IT assistance.
Provide remote support using monitoring and management software.
Perform tasks ranging from password resets to cloud service configurations (e.g., Microsoft 365).
Document IT requests and maintain accurate records of support activities.
Visit supported schools and business sites to resolve technical issues.
Engage with staff in person to troubleshoot and provide IT solutions.
Assess and document end-user IT environments during site visits.
Assist in the setup and maintenance of cloud-based IT services.
Support users in navigating and utilising platforms like Microsoft 365.
Collaborate with external support providers when necessary to resolve complex issues.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spectrum IT is a growing IT organization supporting primary and SEN schools, as well as small businesses nationwide. It operates as a Managed Services Provider with a focus on cloud services and remote support. They offer hands-on experience and mentorship from experienced 3rd Line Engineers.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Installing and maintaining the school’s IT estate covering both hardware and software
Providing first line support to staff, students and parents via face-to-face, telephone and email communication
Investigating, analysing, evaluating and resolving problems with ICT equipment and systems; implementing repairs if necessary and updating relevant ticketing systems
Ensuring that all documentation is updated in line with department processes
Ensuring that the Trusts IT hardware and software inventory is accurately maintained
Using industry standard imaging/deployment tools
Supporting out of hours events on a rota basis
Visiting other schools in the Trust to provide support as required
Performing any other duties and tasks which may be assigned by the Senior Technician
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Lionheart Education Trust is currently made up of a family of seventeen schools based in and around Leicestershire. Each one of our schools is unique in that it reflects the students and local community in which they are a part. This is something we are very proud of within the Trust. The schools share best practice and ensure our students have an exceptional educational journey whilst at the same time having their own character.Working Hours :Monday to Friday, 8am - 4pm (flexible).Skills: Communication skills,IT skills,Number skills....Read more...
Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation.
Provide first-line technical support to internal branch members across Europe.
Prioritise and triage support requests based on urgency and business impact.
Escalate complex or unresolved issues to the Development Team as necessary.
Maintain accurate and detailed records of support interactions.
Develop a thorough understanding of all product documentation and processes to effectively support stakeholders and minimise response times.
Provide timely solutions in line with internal SLA’s and business goals.
Identify recurring issues and suggest improvements to the products, processes or documentation.
Maintain up-to-date documentation of recurring issues, fixes and workflows to support consistent service delivery.
Help maintain internal knowledge bases, FAQs and support materials used by the support team.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Mitsubishi Electric is a global manufacturer of electrical and electronic equipment, with a history dating back to 1921. They are known for their focus on innovation, energy efficiency, and sustainability, particularly in the areas of HVAC, power systems and factory automation. Mitsubishi Electric aims to contribute to a low-carbon society through its technologies and products.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills....Read more...
Assist in the diagnostics and repair of hardware/software failures and user generated issues
Use your knowledge of Windows and Mac OS software to troubleshoot issues and resolve them for the user, both in person and, via remote support
Interact with customers in our store and answer customer queries on the telephone and by digital contact
Assist customers in our store with the purchase of hardware, software, printer ink and accessories
Maintain good and safe housekeeping standards in the shop and workshop areas
Comply with company dictated procedures in the handling of computerised devices, data security and protection, cash handling and customer record-card completion
Comply with company dictated procedures concerning the safe handling of electrical goods, chemicals (cleaning fluids, solvents), fire safety equipment and security routines
Attend company sourced training courses in association with your apprenticeship learning plan
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ProperGeeks offer a mobile repair and support service for home and business, as well as a shop-based service from our Leasowe Road store in Wallasey Village.Working Hours :Monday to Friday, 9am – 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Respond to customer support requests in line with SLAs
Answer phones using standard procedures and provide first-line technical support
Perform daily backup checks and escalate issues where necessary
Configure and install IT hardware (PCs, laptops, printers, routers, etc.)
Keep customers informed on progress through the ticketing system
Work to resolve tickets promptly or escalate to 2nd line support when required
Document installations and support procedures accurately
Support internal hardware logistics (e.g., moving kit to work area)
Collaborate with team members across Flex
Attend client sites with team members when needed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:There is potential for full-time employment at the end of the programme, with scope to specialise in advanced IT roles, including 2nd line support or field engineering.Employer Description:Flex IT is a growing and customer-focused IT services provider, committed to delivering high-quality technical support and infrastructure solutions. With a passion for service and innovation, we support a wide range of clients across sectors and are looking for an enthusiastic IT apprentice to join our team.Working Hours :8.30am - 5.00pm Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Duties: Primary responsibilities include:
Logging calls on the helpdesk
Answering customer queries and learning customers IT systems
Providing first line IT support
Triaging calls and escalating where necessary to second line support
The installation, maintenance and administration of computer equipment and associated software, telecoms, and audio-visual systems
Conducting training to familiarise yourself with technologies in use within client environments
You will become familiar with the following technologies:
Windows 10/11
Server 2016 and above
Hyper V Virtualisation
Microsoft 365
Microsoft Azure
Cloud services
Networking, Storage
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:itQED have a track record of employing and developing apprentices after their apprenticeships are completed, allowing them to continue learning and progress within the business.
Benefits:
Free parking
Free Tea & Coffee
Healthcare Plan
Employer Description:itQED is an IT Managed Services Provider run by a team of enthusiastic and qualified engineers based in Arborfield, Reading.
Our multi-levelled engineers are highly qualified in HP and Microsoft technologies and provide IT support to companies of all sizes in the area.
itQED is a young and dynamic company offering great opportunities in the IT industry and the potential for good career progression.Working Hours :All details will be confirmed upon interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental....Read more...
Logging and triaging tickets (phone/email)
New laptop/desktop setups
1st line support tickets
Workbench jobs
IT documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
Employer Description:Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.
What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.Working Hours :Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.Skills: Communication skills,Customer care skills,Team working....Read more...
The first point of contact for IT support via phone, email and ticketing system
Log, categorise and prioritise incoming support requests accurately
Troubleshoot and resolve basic hardware, software and network issues
Assist with setting up and configuring PCs, laptops, mobile devices and peripherals
Escalate more complex issues to the internal Support team where appropriate
Perform routine maintenance tasks such as password resets and user account management
Maintain accurate records and documentation of support tasks and resolutions
Support the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment
Participate in training and development activities as part of the apprenticeship
Follow all company policies and procedures, including data protection and security best practices
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives.
Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed.
Our sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.Working Hours :The team work on a 9-day rota over 2-weeks, so they get a day off every fortnight. 75-hours over 2 weeks, between 8am - 5:30pm on a rota.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Provide first line support to technical customer queries via phone, email and face-to-face contact
Monitor, investigate and resolve issues where possible
Prioritise and allocate incidents and tasks subject to client SLA's
Ensure all incidents are recorded in the appropriate management systems
Provide clear updates on progress to both the business and our clients
Assist internal users with desktop support
Create and enhance support documentation where necessary
Work with the infrastructure and development teams to make systems improvements and deploy applications and services
Automate the operation of everyday tasks and requests
Assist in writing and executing functional test plans from client requirements
Provide support for a growing number of applications both in our data centres and remotely at client locations
Work with other areas of the business to support client requirements
Help build the team to support the business further
Investigate new ways of working and suggest ideas for growing the company and improving customer service
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Potential for a full-time, permanent position if apprenticeship completed successfully
Employer Description:TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations.
As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.Working Hours :Monday to Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills....Read more...
Support with checking, packaging and preparing IT and AV equipment for events
Carry out basic repairs, inventory management and pre-building of equipment
Assist with onsite event setups and support for our network techs
Shadow office IT team and help with internal IT support tasks and ticket resolution
Support with maintenance of permanent network installations at key locations
Learn to service and support onsite servers under supervision
Help with general warehouse and logistics activities, including manual handling
Gain exposure to industry-leading technologies used in live event production
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:DBpixelhouse are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.
Our team works across a variety of environments including our warehouse, onsite event venues, and within our internal office IT team. No two weeks are the same – some days are spent prepping gaming PCs and network switches in the workshop, while others are spent loading trucks, setting up LED screens, or resolving IT support tickets. If you're looking to kickstart your career in a role that's varied, collaborative and full of opportunities to learn, this could be the perfect fit for you.Working Hours :Monday to Friday, 8am - 6pm with 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail....Read more...
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
System health monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
Hardware and software tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
Business continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
Project work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
Training and user guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving their day-to-day.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The possibility of full-time employment.Employer Description:With over 25 years’ experience, Golfbreaks are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Configuration, maintenance, security and support of Squarcle’s IT eco-system (hardware, software, networks).
Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook).
Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity.
Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors).
Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose.
Working with the IT Manager to identify areas for improvement of Squarcle’s internal IT provision.
Supporting the IT Manager through accreditation cycles (e.g., Cyber Essentials, CE+, DART, ISO standards).
Communicating and collaborating across the business to fully understand evolving requirements for internal and project IT provision.
Contribute to continual service improvement initiatives.
Support the configuration and sustainment of companies Dev Sec Ops Azure domains.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Squarcle is a growing strategy and operations consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design.
The Technology department is led by the Head of Technology Services (HoT) and provides technology strategy and operational advice and analysis. Our clients most frequently operate within a fast-moving global environment in the Defence sector. Teams are made up of subject matter experts that work to a manager to deliver client and internal Squarcle mandates. Whether together or independently, onsite, or remotely team members will work with clients on their most complex and exciting technology challenges.
Squarcle is committed to equality and diversity and our aim is to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
First line support for all clients, from first call to ticket resolution
Accurate ticket logging and documentation
Technical support – Remote and on site, telephone and email diagnosis
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux, and PowerShell
Training Outcome:Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company.Employer Description:We are proud of the team that we’ve built at nTrust.
Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am- 4:30mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Linking Humans is working with a global enterprise to recruit a Level 2 NOC Engineer with specialist expertise in Nexthink. If you're passionate about monitoring, automation, and proactive end-user experience management at scale, this could be your next move.
The Role As a key member of the operations support team, youll play a critical role in maintaining, optimising, and advancing the organisations digital end-user monitoring and experience strategy using Nexthink and related technologies.
Youll support real-time infrastructure monitoring, integration with enterprise platforms, develop automations, and lead advanced troubleshooting across a complex enterprise landscape.
This role is based on-site during business hours and includes participation in a 24/7 on-call rotation for escalated support needs.
What You\'ll Be Doing
- Manage and support Nexthink in a high-availability, enterprise-grade production environment
- Design, implement, and fine-tune dashboards, reports, alerts, and proactive monitoring capabilities
- Lead platform upgrades, patching, automation, and health checks
- Integrate Nexthink with major platforms such as ServiceNow, ScienceLogic, Dynatrace, Azure, AWS, VMware, and Office 365
- Create and manage custom PowerShell scripts and workflows
- Monitor and analyse logs, events, and business service KPIs
- Ensure end-to-end visibility across client devices, virtual infrastructure, and critical applications
- Contribute to incident resolution, root cause analysis, and service improvement
- Participate in project workstreams and collaborate across infrastructure and cybersecurity teams
What We\'re Looking For
- Minimum 5 years' experience in enterprise IT environments with a focus on digital end-user infrastructure
- At least 5 years of hands-on expertise in Nexthink platform management, including design, customisation, integration, and automation
- Advanced knowledge of scripting (PowerShell), monitoring tools, and log analytics
- Proven ability to work across large-scale environments involving Windows, Linux, virtualisation (VMware, NSX), cloud platforms (Azure, AWS), containers, and enterprise networks
- Experience integrating Nexthink with monitoring and ITSM tools (e.g. ServiceNow, ScienceLogic, SolarWinds, etc.)
- Deep understanding of infrastructure operations, digital experience management, and monitoring best practices
- Strong communication and problem-solving skills
Preferred Certifications
- Nexthink Professional Certification (mandatory)
Additional Notes
- This is an on-site operational support role
- Participation in an after-hours on-call rotation is required
- Candidates must have a strong sense of ownership, accountability, and a proactive mindset
If you're a Nexthink expert ready to make an impact in a fast-moving enterprise environment, wed love to speak with you.....Read more...
Collaborating with cross-functional teams to ensure smooth and reliable incident management using Jira and Service Now
Developing and implement observability and monitoring solutions to ensure high system availability and performance
Contributing to maintaining and improving CI/CD pipelines, ensuring efficient code integration and deployment on AWS
Supporting the design and execution of automated test strategies to enhance the quality and security of cloud-based applications
Training:Why choose our DevOps Engineer Level 4 apprenticeship?
Our DevOps Engineer Level 4 apprenticeship focuses on implementing and facilitating the use of DevOps practices within a business. The DevOps Engineer Level 4 apprenticeship programme encompasses multiple stages of the software development life cycle, automating processes around development, testing and release for continuous integration of new features, and subsequent continuous delivery of a product.
QA’s DevOps Engineer Level 4 apprenticeship programme enables the apprentice to:
Work as part of a larger team and understand the context of both the development and technical operations aspects of a project in order to streamline communication between teams
Interpret design documentation and specifications defined and delivered by specialist members of the team, such as a business analyst or technical architect
Understand a combination of strong theoretical DevOps concepts further solidified with industry-standard tooling education in building, containerisation, orchestration and deployment
Gain access to a large portfolio of learning for both general-purpose and cloud-vendor specific tooling in AWS, Azure and GCP
Explore the developer skills needed for learners to create applications through Python with connected databases, practising TDD and OOP
Tools and technologies learned: Apprentices learn to use Python, Linux, Google Cloud, Microsoft SQL Azure and AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:As one of the fastest growing technology companies, Netcompany are disrupting the marketplace and revolutionizing the way businesses operate. Their vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, Netcompany offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, with offerings designed to meet diverse business needs.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Organisation skills,Team working,Non judgemental....Read more...
