Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.Working Hours :Days and shifts to be confirmed.Skills: IT skills....Read more...
Phone call making/receiving
Interacting with customers initial problems / troubleshooting
Installation/configuration of new setups
Site visits to customer sites/interacting with customers
Software set; Office365 predominantly across the customer base / Macs and PCs / Servers and on premise setups
No specific focus on industry but a number in logistics/freight/accountancy/engineering
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Full time employment within the business with further progression and career development
Employer Description:Inetex is a responsive, friendly and professional company offering I.T. services to small/medium sized local businesses. We offer computer hardware and software sales together with an installation and/or support service. We can provide an off-site and/or on site maintenance service or can simply help you fix your current computer problems.Working Hours :Shifts to be confirmed between the hours of 9.00am - 5.30pmSkills: Communication skills,Customer care skills....Read more...
Communicating with our customers using various medium such as telephone, e-mails and face-to-face
Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
There are also a range of administration duties within the role
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
Log all calls and resolutions to the service desk logging system
Provide first line technical support, answering support queries via phone, email and ticketing system
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Answering calls and emails from Seasalt colleagues regarding technical issues and logging them into our IT Service Management tool
Ensuring queries in the team mailbox are responded to in a timely fashion, and that the mailbox is well maintained and organised at all times
Organising New Starter/Change/Leavers requests into our system, ensuring these are assigned correctly
Assisting with routine checks on interfaces/backups/systems
Assisting with 1st line tickets including password resets/locked accounts, account creation, basic office troubleshooting, stuck transactions, and any other well-documented fixes
Assisting with updating documentation when requested
Communicating with 3rd parties to log issues
Working with 3rd parties to ensure tickets are followed up and responded to within an appropriate timeframe
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Welcome to Seasalt. We make beautiful quality clothing and accessories woven with stories of Cornwall.
Cornwall’s wild landscape, artistic culture and maritime heritage inspire everything we do. We feel very lucky to live in such an inspiring part of the world. It constantly influences our designs and sits at the heart of our brand.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working....Read more...
Providing a high level of customer service to customers via telephone, email, and the customer portal
Gathering information from customers regarding their incidents and recording accurately on the service management tool
Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate
Various administration duties such as receiving, packing, and dispatching goods
Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Broader Business Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas
Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services
Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers
Employer Description:Our success is people powered, and we're on a mission to work with the best.
We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Team working,Non judgemental....Read more...
Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Driving licence,Own vehicle....Read more...
Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool
Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning and apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security and documentation: Follow approved standard operating procedures, runbooks, and working practices
Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team and professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.Employer Description:We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.Working Hours :Monday - Friday 9.00am - 5.00pm, with an hour’s unpaid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Work effectively on Trafford IT systems, ensuring all support requests are logged accurately and in a timely manner on the relevant ticketing system
Work in a supported learning environment to develop skills and knowledge to complete the Level 3 Information Communications Technician apprenticeship
Undertake a range of IT and general administration duties to contribute to the achievement of team objectives
Participate in a development programme (on-site and off-site), completing your learning plan including exams, workbooks and evidence of development
Work closely with QA and develop positive relationships with colleagues and key stakeholders
Support the IT Service to resolve IT related issues over the phone, via the IT hub system and during face-to-face bookings
Update and manage incidents through the system within SLA, performing initial triage to resolve requests without escalation where possible
Deliver technical support across platforms, diagnosing basic computer hardware and software faults using effective questioning and communication
Identify and escalate service issues or improvement opportunities, ensuring communication with customers and escalation within agreed SLA
Assist with software and hardware builds/rebuilds, installation, configuration, troubleshooting, project support and undertake other duties as required by management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Trafford Council, alongside partners in the public, private and third sectors, works towards a shared vision: Trafford - where all our residents, businesses and communities thrive. At the heart of this vision is a common cause - to make Trafford a better borough, where everyone has a chance to succeed and where everybody has a voice. We are committed to working together across services and agencies to close inequality gaps and make the best use of our resources.Working Hours :Monday to Friday, 8am - 4pmSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance
Assist with the provisioning and onboarding of products and services within the Infinigate Cloud portfolio
Support the use of Infinigate Cloud’s platforms and vendor portals and achieve high levels of partner satisfaction
Provide both reactive and proactive support for Infinigate Cloud’s partners, predominantly answering inbound phone calls and responding to email enquiries
Escalate support tickets to vendors when appropriate and provide regular updates to Infinigate Cloud’s partners
Identify opportunities where additional Infinigate Cloud services would enhance a partner’s experience
Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries, primarily by answering inbound phone calls, responding to emails, and raising the resulting support tickets accordingly.
Providing technical assistance, guidance, and advice on using products and services in the Infinigate Cloud portfolio
Overall accountability for proactively managing support enquiries, taking ownership of support tickets from an initial first contact through to a satisfactory resolution
Accountable for the management of escalations within other business units and 3rd party vendors, ensuring that updates are delivered with clear and concise communication, within an appropriate time frame
Accountable for the accurate scoping and implementation of new provisions, changes to services and partner onboarding onto Infinigate Cloud’s platforms for our partners, delivering an efficient and professional service in a timely manner, within SLA and to business KPIs
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Our mission is to help our partners accelerate long-term growth and create profitable, future-proof and sustainable cloud businesses. We’re a people-first business as our team are at the heart of everything we do.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow-up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with organisational guidance and legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, between 8.00am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
An exciting opportunity has arisen for a Senior Flight Dynamics Engineer to join a pioneering space organisation working on advanced orbital missions and next-generation space technologies.
In this role, you will play a key part in trajectory planning, optimisation, and mission analysis, developing innovative solutions that provide clear insight into spacecraft behaviour and interactions within complex orbital environments. Youll work across a wide range of mission scenarios, including rendezvous, proximity operations, docking, and separation, contributing throughout the full mission lifecycle.
Key Responsibilities
- Define and review flight dynamics requirements for complex space missions
- Contribute to the architecture and development of flight dynamics systems and tools
- Develop and maintain mathematically intensive software modules
- Lead activities related to space traffic management, including conjunction analysis and collision avoidance
- Plan, execute, and assess orbital and attitude manoeuvres
- Support ground segment design and operational concepts
- Work closely with GNC, operations, and wider engineering teams
- Support spacecraft operations, including real-time and critical mission phases
- Develop and maintain operational procedures (nominal and contingency)
- Investigate anomalies and contribute to root cause analysis and resolution
- Participate in on-call rotations and mission-critical support activities when required
Key Requirements
- Degree in Aerospace, Mathematics, Physics, Computer Science, or similar
- 5+ years experience in flight dynamics within the space industry
- Strong knowledge of orbital mechanics and mission analysis
- Experience with simulation tools (e.g. MATLAB or equivalent)
- Experience defining mission requirements and performing system analysis
- Strong communication skills and ability to work independently and within teams
Desirable Experience
- Experience in flight dynamics operations and/or agile environments
- Programming experience (e.g. Python, C++, scripting, Linux)
- Exposure to Guidance, Navigation & Control (GNC)
- Understanding of flight dynamics system architecture
- Eligibility for security clearance is advantageous
Whats on Offer
- Competitive salary and benefits package
- Hybrid and flexible working arrangements including 9/75 work pattern
- Opportunity to work on cutting-edge space missions and technologies
- Relocation support provided and visa sponsorship considered
- Collaborative, international engineering environment
- Modern facilities and strong focus on innovation and development
This is a fantastic opportunity for a flight dynamics specialist looking to work on technically challenging missions at the forefront of the space industry, contributing to complex orbital operations and future space capabilities.
TT....Read more...
