Provide 1st line IT support via phone, and Servicedesk Portal
Log, manage and update service desk tickets accurately
Communicate clearly with users, keeping them informed of progress and resolutions
Troubleshoot IT issues remotely and, where required, visit other Comfy Group sites
Learn and follow IT processes to ensure efficient issue resolution
Assist with IT administration tasks such as ordering equipment and managing spares
Demonstrate a positive, “can-do” attitude when supporting users
Carry out other appropriate duties under supervision, as directed by the Head of IT
Commit to completing the full apprenticeship programme and actively participate in all training sessions
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Comfy Quilts Ltd is a UK-based manufacturer specialising in the design and production of bedding products, including quilts, pillows, duvets and mattress protectors. A family-run business founded in the 1970s, the company supplies both its own brands and private-label products for major retailers and well-known names in the bedding industry.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Supporting the workshop team with arranging deliveries, including deliveries of stock to engineers
Working on serial numbers, configuration, testing and building PC’s
Assisting engineers with hardware and software installations as well as some callouts and completing reports
Working on the support desk when instructed
Assisting with returns and dealing with faults and repairs as well as ensuring all related paperwork has been completed
Supporting the Stock Controller with despatch of goods, booking in items and allocating items to engineers or clients
Ensure that the workshop is kept clean and tidy
Perform installations consistent with the company’s standard operation procedures.
Refer any outstanding issues to Engineers or Team Leaders
Ensure that client is kept up to date with all changes
Liaise with workshop to arrange despatch of additional items if needed
Perform maintenance callouts as and when instructed
Complete reports in line with company’s standard operating procedures ensuring that information is clear for future reference
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We are a fast-expanding managed service provider supporting health care clients and a variety of businesses in the UK, Republic of Ireland and Europe with over 38 years’ experience in delivering managed IT services to over 2000 clients.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
Utilise monitoring systems to proactively identify and resolve potential issues
Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
Use management platforms and system tools to aid clear logical substantiated analysis of incidents
Work with customer site champions to carry out initial triage
Ensure consistent, accurate and timely updates to tickets
Ensure timely internal and external communications per SLA
Handle customer calls into Network Operations whilst on shift
Ensure detailed handover to next shift of all open issues and planned maintenance
Add, remove, configure network devices, updating the monitoring system and documentation
Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team.Employer Description:We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.Working Hours :9:00am - 5:30pmSkills: Communication skills,IT skills,Team working....Read more...
Prioritise and resolve incidents escalated by customer service or raised directly by customers into network operations
Utilise monitoring systems to proactively identify and resolve potential issues
Conduct a thorough first line technical analysis of incidents including collection and analysing of relevant diagnostics
Use management platforms and system tools to aid clear logical substantiated analysis of incidents
Work with customer site champions to carry out initial triage
Ensure consistent, accurate and timely updates to tickets
Ensure timely internal and external communications per SLA
Handle customer calls into Network Operations whilst on shift
Ensure detailed handover to next shift of all open issues and planned maintenance
Add, remove, configure network devices, updating the monitoring system and documentation
Complete infrastructure documentation and knowledge base development to improve team knowledge and troubleshooting
You will deliver all set targets to contribute to a successful business function in line with the strategic objectives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
The right apprentice will have a chance to gain a full-time job and the opportunity to mould their own career with guidance from an experienced and knowledgeable team
Employer Description:We are an award-winning managed IT services and support provider. We specialise in providing end-to-end solutions for a large portfolio of customers. We have been growing since being established in 2001 fuelled by our commitment to innovation and exceptional customer service.Working Hours :Shifts to be confirmed between the hours of 9.00am - 5.30pmSkills: Communication skills,IT skills,Team working....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
