Provide first-line technical support to clients via phone, email, and remote desktop tools.
Log and manage all support requests through the company’s help desk system.
Diagnose and troubleshoot issues related to hardware, software, and networking.
Set up and configure PCs, laptops, mobile devices, and peripherals.
Assist with installing and updating operating systems and business applications.
Maintain accurate technical records and documentation.
Escalate complex technical issues to senior engineers where necessary.
Deliver excellent customer service and communicate clearly with users of all technical levels.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Assist in providing first-line technical support to internal users via phone, email, and in-person
Learn to diagnose and resolve basic hardware, software, and network issues across Windows, macOS, and mobile platforms
Help install, configure, and maintain desktops, laptops, printers, and other peripherals
Support user account setup and permissions in Microsoft 365 and Active Directory
Participate in monitoring IT systems and maintaining performance
Document support issues and resolutions in the ticketing system
Assist with onboarding/offboarding processes, including device setup and account provisioning
Learn to troubleshoot VPN, connectivity, and collaboration tools for remote users
Shadow IT team members on infrastructure upgrades and projects
Follow IT policies, security protocols, and data protection guidelines
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:The Deck Enterprises is a London-based clothing retailer specialising in high-end, tailored and premium apparel. Operating under the Knatchbull brand from Savile Row, the company focuses on offering specialised, boutique fashion with an emphasis on quality and craftsmanship. Founded in 2018, it continues to operate as a small, privately owned business in the UK fashion sector. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Providing 1st & 2nd line support to staff and customers across IT and security systems.
Keeping our networks running smoothly with updates, patches, and upgrades.
Supporting remote users and apps – configuring, troubleshooting, and making sure things work.
Managing user accounts and access across our platforms.
Helping keep our 5,000+ devices connected and secure.
Looking after our VOIP system and CCTV video management systems.
Teaming up with external suppliers to get the right kit and support in place.
Pitching in with general admin tasks when needed.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Are you looking to launch your career in IT, networking and security? We’re looking for an IT Support Apprentice to join our team, where you’ll gain hands-on experience supporting a range of IT and security systems.
Link Integrated is a leading provider of integrated security and technology solutions for businesses across the UK. From CCTV and access control to advanced networking and digital infrastructure, we help organisations stay connected and secure. You’ll be joining a friendly and professional team committed to developing your skills and supporting your long-term growth in the tech industry.Working Hours :40 hours (Monday to Friday. 8:30am to 5pm. 30 minute lunch break).Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.Working Hours :Monday to Friday, 8:30am – 4:30pm, with a 30-minute lunch break.Skills: Full UK driving licence....Read more...
Provide Tier 1 and supervised Tier 2 IT systems support for the company’s users, devices, and internal network services, escalating complex issues as required
Assist with employee onboarding and offboarding, including provisioning equipment, configuring access permissions, and documenting asset inventory
Support the purchase, setup, and installation of IT equipment as required
Maintain an accurate inventory of all technology assets, ensuring updates to asset management systems
Assist in developing, documenting, and managing processes for supporting the IT environment holistically, including but not limited to workstation deployment, system access management, software patching/upgrades, and management of cloud services
Help manage service accounts and vendor contracts (e.g. internet, phone, printer)
Contribute to maintaining documentation of the company’s technology architecture
Research and suggest service enhancements to improve efficiency and user experience
Support the implementation and maintenance of the company’s ISO 27001 Information Security Management System and ISO 27701 Privacy Information Management System
Assist with cyber security initiatives such as endpoint management, access control, and awareness activities
Assist with privacy and cyber client engagements as required
Ensure compliance with GDPR and UK data protection regulations in all IT operations
Collaborate closely with the Tech Ops Manager and US Tech Ops team to maintain global standards and support cross-region initiatives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Special Projects and Services Limited (SPS) is a UK-based security and risk management company founded in 1991. Operating globally, SPS provides crisis response, risk assessment, medical operations support, and project management in high-risk or complex environments. Known for its expertise in global assistance and specialist security operations, SPS was acquired by Concentric in 2025, strengthening its position as a trusted provider of integrated risk and crisis management solutions.Working Hours :This role is a hybrid working remotely from a home office and the SPS Hereford corporate office. Days and hours of work are Monday through Friday. Evening and weekend work may be required as job duties demand. This position requires up to 10% travel.Skills: IT skills,Attention to detail,Problem solving skills....Read more...
Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection)
Supporting the identification and assessment of security threats, vulnerabilities, and risks
Helping respond to security incidents and participating in investigations under supervision
Maintaining documentation on security policies, procedures, and standards
Participating in security audits and compliance checks
Assisting with user awareness training and promoting best practices
Staying up-to-date with the latest cyber security trends and technologies
Training:Why choose our Cyber Security Engineer Level 4 Apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we’ve expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready.Working Hours :Monday to Friday, 9.00am - 5.00pm with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Assisting in monitoring and maintaining IT security systems (firewalls, antivirus, intrusion detection)
Supporting the identification and assessment of security threats, vulnerabilities, and risks
Helping respond to security incidents and participating in investigations under supervision
Maintaining documentation on security policies, procedures, and standards
Participating in security audits and compliance checks
Assisting with user awareness training and promoting best practices
Staying up-to-date with the latest cyber security trends and technologies
Training:Why choose our Cyber Security Engineer Level 4 Apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Specialist Network Operations Ltd (SNO) is a trusted provider of network managed services, specialising in monitoring and managing large-scale fibre optic networks. Established in 2017, we’ve expanded into Managed IT Services for SMEs, delivering cloud-first solutions powered by Microsoft technologies like M365 and Azure. Our mission is to keep networks secure, efficient, and future-ready.Working Hours :Monday to Friday, 9.00am - 5.00pm with 30 minutes lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
