Provide 1st and 2nd line IT support via helpdesk, logging calls and resolving issues over the phone
Conduct customer site visits for IT-related issues
Assist with project work, migrations, and rolling out new IT infrastructure
Install and configure computers
Support PC and Apple Mac systems
Configure and support IP telephony systems
Perform backup checks and reporting
Monitor and maintain customers’ IT systems and network infrastructure
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Sweetbyte Ltd is an IT company based in Essex with over 25 years of experience in the industry. We specialise in IT services for businesses, making complex IT simple and providing solutions to help companies grow effectively.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
Assess the probability of 1st line resolution and escalation path as required
Provide instruction/training to customers using phone, remote desk and email
Monitor and manage own Service Desk queue
To work safely at all times taking into account own and others safety
Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
You will be responsible for the day-to-day support for our external customers
Provide first and second line support services to customers
Respond to customer queries received via telephone and email
Log and track all tickets and ensure the records are kept up to date
Ensure that all tickets are dealt with in a timely and professional manner, ensuring that all SLA’s are met
Escalate issues to internal and external stakeholders in a timely manner with the correct information
Provide the highest levels of service and technical fault finding to internal and external customers at all times
Install and update software solutions
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:There will be an opportunity to gain a full-time role after successfully completing the apprenticeship, depending on performance and availability.Employer Description:Retail Computer Solutions Ltd was established in 1989, providing inhouse software solutions and services to retailers across the UK and beyond. Our products span Point of Sale and Store systems to Head Office and warehousing solutions.
Our customer base is as varied and diverse as our products ranging from independent stores to department stores, large chains and multinationals. Working Hours :8.45am - 5.00pm, Monday to Friday.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Configure BIOS settings and perform firmware updates as necessary.
Install operating systems, drivers, and essential software applications onto laptops.
Troubleshoot hardware and software issues during the build process.
Maintain accurate records of laptop configurations and inventory levels.
Assist in developing and updating build processes and documentation
Keep abreast of new technologies and industry trends relevant to laptop hardware and software
Act as overflow for the service desk, providing technical support to end-users as personal learning progresses
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship.Employer Description:Mintivo is a Cloud-first Managed IT Service Provider based in Lackock, Chippenham. We have assembled a strong Board of Directors, built an incredible team, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.Working Hours :Between 8am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Provide first-line technical support to staff and users via phone, email, or in person
Log, track, and resolve IT service requests and incidents using the service desk system
Troubleshoot basic hardware and software issues with guidance from senior team members
Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts
Help maintain accurate IT documentation and inventory records
Escalate unresolved issues to the appropriate support team as needed
Learn and follow IT policies, procedures, and security standards
Participate in training and development opportunities as part of your apprenticeship
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Goaco is an award-winning global consultancy partnering with both public and private sector organisations to deliver secure, user-focused and innovative digital solutions. Headquartered in the UK and established in 2010, Goaco has grown into a trusted name in digital transformation, cyber security, data & AI, software development, cloud and managed services, with offices and experts based in the UK, UAE and Saudi Arabia.Working Hours :Shifts to be confirmed between 9.00am to 5.30pm.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
RoleClimate17 are working with an international renewable energy business who develop, build and operate solar, wind and battery assets across the UK and southern Europe.Theya re actively looking to hire a highly skilled and motivated Python Software Engineer. This role is ideal for someone with a strong foundation in Python development and a passion for building scalable, secure, and user-friendly applications in cloud environments. You will play a key role in designing and implementing robust APIs, user interfaces, and data pipelines that power our in-house system.ResponsibilitiesDevelop, and maintain in-house Python-based applications using Flask.Build and optimise both user interfaces and APIs.Develop and manage ETL pipelines with concurrency to handle large-scale data processing.Ensure infrastructure is scalable and maintainable using Infrastructure as Code tools.Implement and maintain relational databases, primarily PostgreSQL, using ORM libraries such as SQLAlchemy.Understand, monitor and troubleshoot a wide range of AWS.Contribute to front-end development using HTML and CSS where needed.Collaborate with data team to develop strategies that ensure products effectively support the company’s objectives.Gain understanding and ownership of the system by working closely with the existing data engineer and getting to grips with the code.RequirementsBachelor’s degree in Computer Science or a related field, or equivalent practical experience.Minimum of 4 years of professional experience in Python software development.Proven experience with Python web frameworksStrong understanding of API development.Hands-on experience with ETL pipelines and concurrent processing.Experience in cloud platforms.Required Technical Skills (or equivalent)Cloud Platforms: AWS (ECS, S3, EC2, RDS, CloudWatch) .Frameworks & Libraries Flask, SQLAlchemy.Infrastructure as Code: Pulumi.Operating Systems: Linux.Front-End: HTML, CSS.Databases: PostgreSQL.Location: Remote + monthly travel to Bristol officeAbout UsClimate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector.Inclusive Application ProcessClimate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability.If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Contributing to the development and operation of IS governance, standards, and procedures
Assisting with security incident handling and investigations
Supporting risk, vulnerability, and business impact assessments
Engaging in patch monitoring, vulnerability scanning, and penetration testing coordination
Maintaining security registers and reporting findings
Communicating threats and vulnerabilities to stakeholders
Supporting governance forums and committees with management information
Staying updated on security technologies and trends to recommend improvements
Training:Why choose our Cyber Security Engineer Level 4 apprenticeship?
The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats.
QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat.
QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges; elements used widely in the gaming world.
QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned:
Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS.Training Outcome:The apprenticeship offers exposure to advanced security practices and governance, preparing candidates for roles such as Information Security Analyst, Security Operations Specialist, or Governance and Risk Consultant. Long-term prospects include progression within the university’s Digital IT team or broader cybersecurity roles in the industry.Employer Description:The University of Salford’s Digital IT function focuses on digital strategy and information security (IS). IS is essential for protecting the confidentiality, integrity, and availability of the university’s IT systems and data. The team works across technologies to ensure security compliance and proactively improves the security posture of the organisation. Equality, diversity, and inclusion (EDI) are core to the university’s culture, aiming to create a collaborative and innovative environment that adapts to changing needs.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working....Read more...
