Provide 1st line internal helpdesk support to all users across all sites
Respond to IT support queries in person, over the phone, email and helpdesk application
Respond to enquiries from users and help resolve any hardware/software requests
Carry out daily systems checks
Pre-build PC's and maintain the standard build image, suggesting improvement where required
Work to Company and departmental SLA’s and KPI’s
Monitor system alerts and either resolve, close or escalate
Check daily backups across all sites, escalate any issues
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
To be confirmed by employer
Employer Description:Advanced Medical Solutions are a leading developer and manufacturer of tissue healing and wound care technologies, serving global surgical and wound care markets.Working Hours :Flexible working hours, Monday to Friday, 8.30am - 5.00pm with 30-minute lunch.Skills: Communication skills,IT skills,Team working....Read more...
Providing first-line support to Palletways members on our bespoke software and hardware
Creating and updating guides for our bespoke software
Identifying areas for improvement in member training on our bespoke software
Resolving incidents and requests within agreed Service Level Agreement (SLA) targets
Communicating with customers, members, and internal staff through various channels, including face-to-face, email and phone
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and techologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Palletways are the UK and Europe’s leading palletised freight delivery network with over 450 member depots and 33 hubs. We operate out of 7 European countries and deliver to 24. Our network handles over 45,000 pallets every day, with industry-leading service levels, we are trusted by more customers across Europe than any other network.Working Hours :Monday to Friday, 9am – 5:30pm.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Participate as a member of the platform support team
Support and maintain cloud solutions required by multiple client project, both during development and when live
Prepare and execute device tests
Support, modify and maintain 3rd party technologies to software solutions of medium to moderate complexity
Provide technical support to Customer Support teams
Resolution of calls ranging from simple password resets to complex system queries
Escalation of calls to Development Team as necessary
Provide company-wide IT support
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ThingCo is an insurtech company, focused on developing next generation telematics for the insurance and mobility markets. ThingCo has built a suite of revolutionary B2B and B2B products and services to address the weaknesses in the current marketplace using ThingCo’s deep understanding of telematics.Working Hours :Monday to Friday, 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
End-user support: Provide frontline technical support and troubleshooting for staff and students, primarily via the IT helpdesk system.
Software deployment & maintenance: Deploy and maintain software on school PCs, ensuring systems are up-to-date and optimised.
Hardware management: Ensure the availability and proper functioning of key hardware devices such as PCs, monitors, printers, and audio-visual equipment.
AV support: Assist the AV Technician as needed with maintaining and supporting audio-visual equipment for school events and activities.
General IT support: Monitor and process IT helpdesk requests, respond to user queries, and provide 1-1 instructions on standard school software packages.
Project support: Assist with or take responsibility for IT projects as directed by the Director of IT or other senior team members.
Other duties: Undertake any other duties as necessary to ensure the IT department operates effectively.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Magdalen College School is a prestigious independent day school located in Oxford, England.Working Hours :8:15am – 5pm, Monday to Friday with an hour for lunch, free lunch provided on site.Skills: IT skills,Team working....Read more...
Be involved in the day to day running and management of the IT helpdesk
Provision and maintain managed services
Create and resolve IT support tickets for customers
Resolve 2nd and 3rd line IT support requests
Resolve 2nd and 3rd line server related issues
Maintain a high level of customer satisfaction
Perform maintenance tasks for servers and workstations remotely
Manage projects relating to experience
Provide IT support out of hours for project work
Working with teams to streamline processes for the business and to our customers
Aid future team members with our documentation as we process tasks/projects to maximise efficiencies
Strong financial acumen and be able to execute and deliver on sales & budgets
Administration tasks around back end office and help with lead generation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Birak IT is here to help start ups and small businesses in Hampshire. We’re not focused on global domination. We are focused on bringing the best IT systems at small business budgets and we have IT systems that are reliable.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills,Driving licence & own vehicle....Read more...
Assist in the provision of disabled student allowance computer equipment and software
Participate in online IT technology solutions and guidance
Collaborate with team members
Prioritise and manage multiple tasks effectively
Maintain accurate records and documentation
Communicate effectively with clients and colleagues at all levels
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Many of the company’s former apprentices have gone on to secure full time permanent positions in the companies IT department on successful completion of their apprenticeship and there may be an opportunity for you to secure permanent employment after finishing your apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Remtek Systems is a reputable provider of disabled student allowance computer equipment and software, assistive technology training, and ergonomic working solutions.
Established in 1974, we are committed to continually enhancing our services to better serve our customers.
Our team members are carefully selected for their alignment with our customer base and undergo comprehensive training in both assistive technology and disability awareness.Working Hours :Monday to Friday, 8:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
Support the IT team in managing data and IT security measures, including antivirus and patch management.
Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
Arrange deliveries and collections of IT equipment to and from remote working staff.
Participate in training sessions and workshops as part of the apprenticeship programme.
Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
Deliver excellent customer service, responding promptly and professionally to all IT queries.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills....Read more...
Provide first-line technical support to all departments.
Act as the first point of contact for support calls.
Log all support calls on the fault logging system.
Set up and configure IT equipment and mobile devices.
Manage and maintain the IT inventory system.
Provide match-day technical support and on-call assistance as required (optional).
Ensure all equipment and systems are operational prior to home matches.
Liaise with external suppliers and support contractors.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Join the IT team at Blackburn Rovers Football & Athletic Ltd, a historic professional football club founded in 1875. As an IT Apprentice, you will provide first-line support to the business over the phone, in person, and via remote software. You’ll be responsible for building and configuring PCs and laptops, while learning from and assisting fellow team members.
Working within a small, hands-on team, you’ll gain experience with a wide range of IT solutions and network systems that support operations across a football stadium—a unique and valuable learning environment for anyone starting a career in IT.
This apprenticeship offers the chance to develop valuable IT skills, with the potential to progress into a permanent role within the organisation.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
POS system configuration: Configure systems according to client specifications
Backoffice system administration: Maintain and troubleshoot POS and Backoffice systems
Account management: Support the setup and maintenance of customer and vendor accounts within the POS system
Training: maintain excellent product knowledge and provide training sessions to clients and stakeholders
Hardware preparation: Prepare hardware for installations, including setup and testing
Compliance documentation: Ensure all compliance documentation is accurate and up to date
Repairs and maintenance: Assist in managing repairs and maintenance of POS hardware
Inventory control: Help manage inventory levels and ensure timely restocking of necessary components
Courier dispatches: Manage courier dispatches for hardware deliveries and returns
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Based in Braintree, Lolly is a leading software and technology firm in the hospitality sector producing a wide range of state-of-the-art technology solutions including robot waiters, facial verification, mobile apps, EPoS and payment solutions. Our mission is to make technology simple, by implementing the best solution, incorporating the most reliable intuitive technology and to follow this with first class after-sales customer care.
We are one of the leading omni-channel retailers across the UK, but more than that, we are a great place to work. We value you and your development. We pride ourselves on giving our team members the opportunity and continued training and development to enable them to progress their personal and professional skills.
Our aim is to create a fun and creative environment, where your success is paramount to ours and you are given the right tools, support, and platform to achieve your goals. More than that, we want every team member to be happy in their work and feel they can contribute and add value to the business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
