Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to Second Line when necessary
Attend weekly helpdesk meeting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are empowering businesses with cutting-edge technology and expert support. From managed services to cybersecurity, we've got your IT needs covered.Working Hours :Days and shifts to be confirmed.Skills: IT skills....Read more...
Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.Working Hours :Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day).Skills: Communication skills,IT skills,Problem solving skills....Read more...
Refurbishing multifunction printers and photocopiers by repairing or replacing worn and faulty components
Assisting experienced engineers on customer service visits
Supporting the installation and setup of new devices at customer sites
Shadowing our IT support team and learning how remote technical support is delivered
Delivering consumables and supplies to customers when required
Learning diagnostic and troubleshooting skills from experienced professionals
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:At Evolve Document Solutions, we're more than just a leading supplier of multifunction printers and document management solutions. We're a growing business that genuinely values its people and invests in their future.
Whether you're looking for your first career opportunity, considering a change of direction, or wanting to learn new skills in a supportive environment, this could be the perfect role for you.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills,Team working,Driving licence....Read more...
Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We have an exciting opportunity to work as an IT Support Apprentice for Sony!
Behind every great PlayStation experience is a team of experts supported by world-class technology. As an IT Support Apprentice at Sony Interactive Entertainment, you'll play a key role in supporting game development teams while developing valuable skills across IT support, infrastructure, and end-user services. Working Hours :9.00am - 5.30pm with a 1-hour unpaid lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills....Read more...
Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills....Read more...
Providing a high level of customer service to customers via telephone, email, and the customer portal
Gathering information from customers regarding their incidents and recording accurately on the service management tool
Prioritising incidents and requests, ensuring they are resolved within service level commitments and escalating them to 1st/ 2nd/3rd line when appropriate
Various administration duties such as receiving, packing, and dispatching goods
Resolving incidents and requests in a logical and thorough manner. This may include using technologies such as Windows, Active Directory, 365 and Citrix
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Broader Business Engagement: As a diverse business, there are options to expand the remit to 1st/2nd/3rd line or transition fully into one of these discipline areas
Leadership & Management roles: The opportunity to develop into future entry-level leadership roles within Managed Services
Technical Consultancy: The opportunity to deliver complex cloud and IT solutions to existing and new customers
Employer Description:Our success is people powered, and we're on a mission to work with the best.
We operate out of three offices, Berkshire, Newcastle & Belfast, and have 150 employees across Cybit. We have great relationships with our vendors, and we’re a Microsoft Gold Partner, Qlik Select Partner, Alteryx Premier Partner, AWS Advanced Consulting Partner, Palo Alto Platinum Innovator, F5 Gold Partner and more!
Within our Managed Services division, we work closely with customers providing technical support and maintenance to all supported IT business users, systems, hardware, and applications. As well as our Managed Service division, we also have Data & Analytics and Cyber Security specialist arms to the business, setting us apart from other IT consultancies.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Team working,Non judgemental....Read more...
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.Employer Description:United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Driving licence,Own vehicle....Read more...
Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
To log, update and manage all calls via the IT call logging system
Incident categorisation, prioritisation and escalation of service desk incidents and requests
To take ownership of problems and be proactive when dealing with all issues
Provide basic maintenance and break-fix solutions of internal systems within SLA’s
To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
Communication with all areas of the business, including service notifications and service failure updates, user training and ‘how to’ information and guidance
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Employer Description:At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive.Working Hours :9am - 5:30pm.Skills: IT skills,Customer care skills....Read more...
Deliver effective support to our partners through answering inbound enquiries, providing technical assistance, advice, and guidance
Assist with the provisioning and onboarding of products and services within the Infinigate Cloud portfolio
Support the use of Infinigate Cloud’s platforms and vendor portals and achieve high levels of partner satisfaction
Provide both reactive and proactive support for Infinigate Cloud’s partners, predominantly answering inbound phone calls and responding to email enquiries
Escalate support tickets to vendors when appropriate and provide regular updates to Infinigate Cloud’s partners
Identify opportunities where additional Infinigate Cloud services would enhance a partner’s experience
Primary point of contact for our partners, responsible for providing reactive technical support by efficiently responding to inbound enquiries, primarily by answering inbound phone calls, responding to emails, and raising the resulting support tickets accordingly.
Providing technical assistance, guidance, and advice on using products and services in the Infinigate Cloud portfolio
Overall accountability for proactively managing support enquiries, taking ownership of support tickets from an initial first contact through to a satisfactory resolution
Accountable for the management of escalations within other business units and 3rd party vendors, ensuring that updates are delivered with clear and concise communication, within an appropriate time frame
Accountable for the accurate scoping and implementation of new provisions, changes to services and partner onboarding onto Infinigate Cloud’s platforms for our partners, delivering an efficient and professional service in a timely manner, within SLA and to business KPIs
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Our mission is to help our partners accelerate long-term growth and create profitable, future-proof and sustainable cloud businesses. We’re a people-first business as our team are at the heart of everything we do.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Senior Electronics Engineer – LiDAR Systems
Newton Colmore is working with a leading technology innovator in St Gallen, and we are searching for an experienced electronics engineer to join their research team.
As a senior electronics engineer in this company, you will hold responsibility for the design and development of new ideas, from designing complex FPGA circuitry, through to writing firmware for embedded applications.
This company make novel technologies for data acquisition, tracking and processing, utilising a variety of applications and they are looking for an engineer with a strong interest in this area and someone who enjoys solving complex engineering problems.
You will be responsible for the entire design process, from initial idea, through several iterations and then ensuring the product is ready for manufacturing.
The company are open to candidates with varying degrees of experience, and so they are offering tailored salaries, to ensure they find the right person for the role. This comes with a bonus programme, based on company performance, as well as market-leading pension contributions. There is also a high level of training and development on offer, so this role is perfect for an engineer who is coachable and adaptable to learn new skills.
In terms of your skillset, we are ideally looking for someone with strong experience with VHDL design for FPGA circuits, mixed with Python and Linux knowledge with embedded systems. If you have additional experience with LiDAR systems, and analogue / RF electronics this would be beneficial to your application.
If you would like to find out more about this opportunity than go ahead and make an application and a member of our team will be in touch to talk through the role further, confidentially.
Newton Colmore is a specialist search firm and we connect exceptional engineering and scientific talent with impactful companies.
....Read more...
An exciting opportunity has arisen for a Senior Flight Dynamics Engineer to join a pioneering space organisation working on advanced orbital missions and next-generation space technologies.
In this role, you will play a key part in trajectory planning, optimisation, and mission analysis, developing innovative solutions that provide clear insight into spacecraft behaviour and interactions within complex orbital environments. Youll work across a wide range of mission scenarios, including rendezvous, proximity operations, docking, and separation, contributing throughout the full mission lifecycle.
Key Responsibilities
- Define and review flight dynamics requirements for complex space missions
- Contribute to the architecture and development of flight dynamics systems and tools
- Develop and maintain mathematically intensive software modules
- Lead activities related to space traffic management, including conjunction analysis and collision avoidance
- Plan, execute, and assess orbital and attitude manoeuvres
- Support ground segment design and operational concepts
- Work closely with GNC, operations, and wider engineering teams
- Support spacecraft operations, including real-time and critical mission phases
- Develop and maintain operational procedures (nominal and contingency)
- Investigate anomalies and contribute to root cause analysis and resolution
- Participate in on-call rotations and mission-critical support activities when required
Key Requirements
- Degree in Aerospace, Mathematics, Physics, Computer Science, or similar
- 5+ years experience in flight dynamics within the space industry
- Strong knowledge of orbital mechanics and mission analysis
- Experience with simulation tools (e.g. MATLAB or equivalent)
- Experience defining mission requirements and performing system analysis
- Strong communication skills and ability to work independently and within teams
Desirable Experience
- Experience in flight dynamics operations and/or agile environments
- Programming experience (e.g. Python, C++, scripting, Linux)
- Exposure to Guidance, Navigation & Control (GNC)
- Understanding of flight dynamics system architecture
- Eligibility for security clearance is advantageous
Whats on Offer
- Competitive salary and benefits package
- Hybrid and flexible working arrangements including 9/75 work pattern
- Opportunity to work on cutting-edge space missions and technologies
- Relocation support provided and visa sponsorship considered
- Collaborative, international engineering environment
- Modern facilities and strong focus on innovation and development
This is a fantastic opportunity for a flight dynamics specialist looking to work on technically challenging missions at the forefront of the space industry, contributing to complex orbital operations and future space capabilities.
TT....Read more...
Job Description:
Our client, a specialist technology and consulting organisation supporting a global financial services firm, is seeking a DevOps Engineer to join their growing team in Newcastle.
This role offers the opportunity to work within a newly established environment, contributing to the development of scalable infrastructure, automation, and DevOps capabilities. The successful candidate will be involved in delivering high-quality solutions across a range of technically complex initiatives, working closely with both technical teams and stakeholders.
Essential Skills/Experience:
Scripting experience (e.g. PowerShell or similar)
Development capability in C#, Java or Python
Experience with Infrastructure as Code (e.g. Ansible, Terraform or equivalent)
Containerisation (Docker) and orchestration (Kubernetes or similar)
Monitoring tools (e.g. ELK, Grafana or equivalent)
CI/CD tooling (e.g. TeamCity or similar)
Microsoft SQL Server
Windows and/or Linux administration experience
Strong communication skills with the ability to work effectively across teams
A first class degree within a related field
Core Responsibilities:
Design and implement infrastructure and environment automation
Own, manage, and maintain CI/CD infrastructure
Develop and enhance monitoring and diagnostic capabilities
Deliver automation solutions to support end users
Collaborate with internal teams and stakeholders to support delivery
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16428
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM
....Read more...
Job Description:
Our client, a fast‑growing technology‑driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team.
This role offers the opportunity to work in a fast-paced, collaborative environment, providing critical application and infrastructure support to ensure operational resilience and business continuity. You will interact closely with both technical teams and business stakeholders, helping to resolve complex incidents and drive continuous improvement.
Essential Skills/Experience:
Experience in a global application support or technical operations role, ideally within financial services.
Strong communication skills with experience engaging business stakeholders, end users, and technical teams.
Familiarity with ITIL frameworks or similar structured support methodologies.
Proficiency in application architecture, relational databases (SQL Server), monitoring tools (Grafana, Prometheus), scheduling tools (Control-M), and operating systems (Windows/Linux).
Knowledge of cloud platforms (Azure), container technologies (Kubernetes), and version/issue tracking tools (JIRA, Git, Bitbucket).
First class degree holder within a related field.
Core Responsibilities:
Investigate and resolve business-impacting application and infrastructure incidents.
Identify recurring issues, perform root cause analysis, and coordinate resolutions with development and quantitative teams.
Lead daily incident review calls and maintain clear communication across technical and business teams.
Support change and release activities, ensuring adherence to change management processes and post-change reviews.
Contribute to improving operational efficiency, reliability, and system resilience.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16434
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
