Resolve assigned IT helpdesk calls
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Customer care skills....Read more...
Provide first-line IT support to council staff via phone, email, and in person
Log, track, and resolve incidents and service requests using IT service management tools
Escalate unresolved issues to appropriate teams while maintaining ownership and communication
Assist with hardware and software installations, configurations, and troubleshooting
Maintain accurate records of IT assets and service activities
Contribute to the creation of user guides and knowledge base articles
Participate in team meetings, training sessions, and service improvement initiatives
Support the procurement and disposal of IT equipment in line with council policies
Training:Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell
Training Outcome:There may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.Employer Description:Richmond and Wandsworth Councils work together through the Better Services Partnership, a shared workforce delivering vital services to our communities. We’re committed to innovation, collaboration, and continuous improvement. Our joint approach allows us to be more resilient, creative, and efficient in delivering services that help our residents thrive.
As part of our team, you’ll be at the forefront of local government transformation, supported to grow and develop in a dynamic and inclusive environment.Working Hours :36 hours per week with flexible hours between 8am - 6pm. Exact working days and hours TBCSkills: IT skills,Driving licence....Read more...
Main responsibilities:
Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
Manage calls from customers and log tickets into the Sota Service Desk Management Tool
Ensure all problems are progressed in line with Sota best practice
Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction
To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
Continuously strive to improve the efficiency and quality of the service
Ensure compliance with all policies, processes and procedures mandated by the company
Training:Information Communications Technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Pension
Life Assurance
Income Protection
Perkbox Membership
Free use of on-site swimming pool
Employer Description:Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.
Established for over 30 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution.Working Hours :Monday - Friday 08:45 - 17:15Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow-up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibility in line with organisational guidance and legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, between 8am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
An exciting opportunity has arisen for a Senior Flight Dynamics Engineer to join a pioneering space organisation working on advanced orbital missions and next-generation space technologies.
In this role, you will play a key part in trajectory planning, optimisation, and mission analysis, developing innovative solutions that provide clear insight into spacecraft behaviour and interactions within complex orbital environments. Youll work across a wide range of mission scenarios, including rendezvous, proximity operations, docking, and separation, contributing throughout the full mission lifecycle.
Key Responsibilities
- Define and review flight dynamics requirements for complex space missions
- Contribute to the architecture and development of flight dynamics systems and tools
- Develop and maintain mathematically intensive software modules
- Lead activities related to space traffic management, including conjunction analysis and collision avoidance
- Plan, execute, and assess orbital and attitude manoeuvres
- Support ground segment design and operational concepts
- Work closely with GNC, operations, and wider engineering teams
- Support spacecraft operations, including real-time and critical mission phases
- Develop and maintain operational procedures (nominal and contingency)
- Investigate anomalies and contribute to root cause analysis and resolution
- Participate in on-call rotations and mission-critical support activities when required
Key Requirements
- Degree in Aerospace, Mathematics, Physics, Computer Science, or similar
- 5+ years experience in flight dynamics within the space industry
- Strong knowledge of orbital mechanics and mission analysis
- Experience with simulation tools (e.g. MATLAB or equivalent)
- Experience defining mission requirements and performing system analysis
- Strong communication skills and ability to work independently and within teams
Desirable Experience
- Experience in flight dynamics operations and/or agile environments
- Programming experience (e.g. Python, C++, scripting, Linux)
- Exposure to Guidance, Navigation & Control (GNC)
- Understanding of flight dynamics system architecture
- Eligibility for security clearance is advantageous
Whats on Offer
- Competitive salary and benefits package
- Hybrid and flexible working arrangements including 9/75 work pattern
- Opportunity to work on cutting-edge space missions and technologies
- Relocation support provided and visa sponsorship considered
- Collaborative, international engineering environment
- Modern facilities and strong focus on innovation and development
This is a fantastic opportunity for a flight dynamics specialist looking to work on technically challenging missions at the forefront of the space industry, contributing to complex orbital operations and future space capabilities.
TT....Read more...
Install, configure and maintain physical and virtual network infrastructure (routers, switches, firewalls, servers, access points)
Support building new network environments, including being part of a team who helps with comms room and infrastructure setup
Work with hosted and virtual platforms such as VMware, Nutanix and device management systems (Intune, Jamf, Okta)
Assist with cloud, identity and MDM configurations, assessing impact, risks and benefits before implementation
Monitor and analyse network, device and security logs to identify root causes and optimisation opportunities
Use tools such as PowerShell, Bash and Linux commands to support automation and troubleshooting
Collaborate with security teams on compliance requirements and secure configuration changes
Document research, impact assessments and change proposals, presenting findings to technical and non-technical stakeholders
Balance workload across support tickets, infrastructure improvements and data-driven projects
Training:
Your training will be delivered in 2 day blocks every 6-8 weeks, this will be in our online classrooms via Microsoft Teams
You will be working with a specialist coach from Baltic Apprenticeships
Training Outcome:
This apprenticeship programme will provide you with everything you need to launch and develop your career as a Network Engineer
Employer Description:SKD Systems, part of the rapidly growing STARK group, is a European defence technology company developing next-generation AI-enabled unmanned systems and mission-critical software used by NATO allies and partner nations. Its technology is designed for the realities of modern defence — software-defined, scalable, and built to deliver technological superiority where it matters most.
As the company continues to invest heavily in innovation, engineering talent, and advanced production capabilities in the UK, this Network Engineer Level 4 Apprenticeship offers a unique opportunity for an aspiring technologist to begin their career in a highly innovative and fast-moving environment.
The successful apprentice will gain hands-on experience working alongside experienced engineers, supporting the infrastructure that powers cutting-edge systems. They will develop practical skills in designing, maintaining and troubleshooting secure networks while building a strong foundation for a career in network engineering.Working Hours :Monday to Friday
8:30am- 4:30pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working....Read more...
Job Description:
Our client, a specialist technology and consulting organisation supporting a global financial services firm, is seeking a DevOps Engineer to join their growing team in Newcastle.
This role offers the opportunity to work within a newly established environment, contributing to the development of scalable infrastructure, automation, and DevOps capabilities. The successful candidate will be involved in delivering high-quality solutions across a range of technically complex initiatives, working closely with both technical teams and stakeholders.
Essential Skills/Experience:
Scripting experience (e.g. PowerShell or similar)
Development capability in C#, Java or Python
Experience with Infrastructure as Code (e.g. Ansible, Terraform or equivalent)
Containerisation (Docker) and orchestration (Kubernetes or similar)
Monitoring tools (e.g. ELK, Grafana or equivalent)
CI/CD tooling (e.g. TeamCity or similar)
Microsoft SQL Server
Windows and/or Linux administration experience
Strong communication skills with the ability to work effectively across teams
A first class degree within a related field
Core Responsibilities:
Design and implement infrastructure and environment automation
Own, manage, and maintain CI/CD infrastructure
Develop and enhance monitoring and diagnostic capabilities
Deliver automation solutions to support end users
Collaborate with internal teams and stakeholders to support delivery
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16428
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM
....Read more...
Job Description:
Our client, a fast‑growing technology‑driven financial services firm, is seeking an Application Support Analyst to join their Newcastle team.
This role offers the opportunity to work in a fast-paced, collaborative environment, providing critical application and infrastructure support to ensure operational resilience and business continuity. You will interact closely with both technical teams and business stakeholders, helping to resolve complex incidents and drive continuous improvement.
Essential Skills/Experience:
Experience in a global application support or technical operations role, ideally within financial services.
Strong communication skills with experience engaging business stakeholders, end users, and technical teams.
Familiarity with ITIL frameworks or similar structured support methodologies.
Proficiency in application architecture, relational databases (SQL Server), monitoring tools (Grafana, Prometheus), scheduling tools (Control-M), and operating systems (Windows/Linux).
Knowledge of cloud platforms (Azure), container technologies (Kubernetes), and version/issue tracking tools (JIRA, Git, Bitbucket).
First class degree holder within a related field.
Core Responsibilities:
Investigate and resolve business-impacting application and infrastructure incidents.
Identify recurring issues, perform root cause analysis, and coordinate resolutions with development and quantitative teams.
Lead daily incident review calls and maintain clear communication across technical and business teams.
Support change and release activities, ensuring adherence to change management processes and post-change reviews.
Contribute to improving operational efficiency, reliability, and system resilience.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter, and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16434
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Are you an experienced Software Engineer ready to take the lead on cutting-edge defence technology? Join a specialist engineering company based in Chertsey, delivering bespoke software and integrated systems for mission-critical military applications.
My client designs, develops, and integrates advanced solutions that operate in some of the most demanding environments. This is an opportunity to work at the forefront of innovation, contributing to projects that truly matter.
As a Senior Software Engineer based in Chertsey, you’ll play a key role in leading the design and delivery of high-integrity software systems. Working closely with multidisciplinary teams, you’ll transform complex system requirements into robust, innovative software solutions.
You’ll also take on a leadership role—guiding, mentoring, and supporting a team of engineers to deliver projects on time, within budget, and to the highest standards.
What you’ll be doing as a Senior Software Engineer based in Chertsey
Lead the architectural and detailed design of software within complex systems
Translate system requirements into effective, high-quality software solutions
Develop and test software (primarily in C++) to industry and company standards
Collaborate with electronics, firmware, and systems engineers to ensure full system integration
Present technical designs internally and to customers at all project stages
Ensure compliance with company processes, standards, and best practices
Support project planning, estimation, and delivery alongside the Project Manager
Manage and mentor a team of software engineers, driving performance and development
Contribute to system integration, verification, validation, and customer acceptance
What we are looking for
Essential:
Strong experience in software architecture and detailed design
Proven background in C++ development and testing
Experience working with Linux and Windows development environments
Familiarity with version control and structured development processes
Experience leading or mentoring software teams
Excellent communication skills and ability to produce clear technical documentation
Experience with UML-based design tools (e.G. Enterprise Architect)
Qualifications & Requirements
Degree in Engineering, Mathematics, Science (or equivalent experience)
Ability to obtain UK SC or DV security clearance
Sole UK nationality
Full UK driving licence
Willingness to travel between Chertsey and Portland as required
What you’ll get
Full lifecycle exposure – shape your career across design, development, and integration
Flexible working hours – core hours with flexibility around your day
Paid overtime or time off in lieu – up to 24 additional days leave per year
Holiday shutdown – enjoy time off over Christmas
Competitive pension scheme
Private medical care – access to a nationwide network of clinics
Training & development – continuous upskilling opportunities
Salary sacrifice schemes – including tech and bike options
Gym benefits – discounts or onsite gym access in Chertsey
Company tech – full home and office setup provided
Relocation support – making your move easier
If you are keen to hear more about this interesting Senior software engineer position for my client based in Chertsey, please send over an updated CV to nking@redlinegroup.Com or call 01582 878839 to discuss the opportunity in more detail.....Read more...
