Take all incoming support calls (Support Queue), 3CX will ring agents with the lowest call count first to ensure call answering is balanced
Log tickets for each call and record all time spent on issues within the ticket (Ensure the correct contract is selected for each ticket)
Provide daily updates to clients on any issues raised that are not fixed on first contact (unless otherwise agreed with the client)
Monitor your Task Board daily
Escalate to second line when necessary
Attend weekly helpdesk meeting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We provide IT support across Birmingham, Solihull, Coventry, Worcester, and the wider West Midlands region.Working Hours :Monday to Friday, 8:30am- 5:30pmSkills: Communication skills,IT skills....Read more...
An opportunity has arisen for a DevOps Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a DevOps Engineer, you will support cloud and on-premises infrastructure, deployment processes and automation solutions across the organisation. This full-time role offers salary £60,000 and benefits.
Note: Valid DV clearance is essential for this role.
You will be responsible for:
? Building, managing and maintaining CI/CD pipelines.
? Developing and maintaining Infrastructure as Code solutions.
? Managing and optimising Linux-based infrastructure and cloud environments.
? Implementing monitoring, logging, alerting and observability solutions.
? Automating deployment and operational activities.
? Supporting containerised applications using Docker and Kubernetes.
? Working with development teams to improve software release processes.
? Maintaining security throughout the software delivery lifecycle.
? Investigating and resolving infrastructure and deployment issues.
? Creating and maintaining operational documentation.
What we are looking for:
? Previously worked as a DevOps Engineer or in a similar role.
? Valid DV clearance.
? Approx 3+ yeras commercial experience in DevOps, Platform Engineering, or Systems Engineering.
? Bachelor's degree in computer science, Engineering, Information Technology, or equivalent experience.
? Experience AWS, Azure or Google Cloud and working with Docker and Kubernetes.
? Strong background working with CI/CD platforms and in Linux administration.
? Familiarity in using Terraform, Ansible or similar Infrastructure as Code tools.
? Good understanding of networking and security principles.
? Strong knowledge of Git.
Whats on offer:
? Competitive Salary
? 25 days of annual leave plus bank holidays
? AXA Healthcare cover
? Access to a Cycle to Work scheme
? Company EV Car Scheme
? Company pension c....Read more...
An opportunity has arisen for a Software Developer / Software Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a Software Developer / Software Engineer, you will design, develop and maintain high-performance backend solutions using C++ and Java in Linux environments, working with customers and internal teams to deliver reliable, scalable software.
This role offers up to £78,000, with a relocation package considered for the right candidate, plus benefits. Please only apply if you have right to work in the UK and valid SC security clearance which must be held at the time of application.
You will be responsible for:
? Designing, developing and maintaining backend applications using C++ and Java within Linux environments.
? Leading the technical development of software components, services and APIs.
? Producing reliable, scalable and maintainable code with a strong focus on performance and security.
? Providing technical guidance and mentoring to junior and mid-level developers.
? Contributing to software architecture, technical decisions and development roadmaps.
? Reviewing code and promoting consistent engineering standards and development practices.
? Diagnosing and resolving complex software issues, including problems involving third-party dependencies and customer libraries.
? Building and supporting RESTful APIs, microservices and distributed applications.
? Using static analysis, profiling and debugging tools to improve software quality and performance.
? Containerising applications with Docker to support deployment and scalability.
? Contributing to CI/CD pipelines and DevSecOps processes.
The candidates from the following background will be considered:
? Software Developer, Software Engineer, Backend Engineer, Backend Developer, Backend Software Engineer, C++ Developer, C++ Software Engineer, Backend Software Developer or in ....Read more...
An opportunity has arisen for a Software Developer / Software Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a Software Developer / Software Engineer, you will design, develop and maintain high-performance backend solutions using C++ and Java in Linux environments, working with customers and internal teams to deliver reliable, scalable software.
This role offers up to £78,000, with a relocation package considered for the right candidate, plus benefits. Please only apply if you have right to work in the UK and valid SC security clearance which must be held at the time of application.
You will be responsible for:
? Designing, developing and maintaining backend applications using C++ and Java within Linux environments.
? Leading the technical development of software components, services and APIs.
? Producing reliable, scalable and maintainable code with a strong focus on performance and security.
? Providing technical guidance and mentoring to junior and mid-level developers.
? Contributing to software architecture, technical decisions and development roadmaps.
? Reviewing code and promoting consistent engineering standards and development practices.
? Diagnosing and resolving complex software issues, including problems involving third-party dependencies and customer libraries.
? Building and supporting RESTful APIs, microservices and distributed applications.
? Using static analysis, profiling and debugging tools to improve software quality and performance.
? Containerising applications with Docker to support deployment and scalability.
? Contributing to CI/CD pipelines and DevSecOps processes.
The candidates from the following background will be considered:
? Software Developer, Software Engineer, Backend Engineer, Backend Developer, Backend Software Engineer, C++ Developer, C++ Software Engineer, Backend Software Developer or in ....Read more...
An opportunity has arisen for a Software Developer / Software Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a Software Developer / Software Engineer, you will design, develop and maintain high-performance backend solutions using C++ and Java in Linux environments, working with customers and internal teams to deliver reliable, scalable software.
This role offers up to £78,000, with a relocation package considered for the right candidate, plus benefits. Please only apply if you have right to work in the UK and valid SC security clearance which must be held at the time of application.
You will be responsible for:
* Designing, developing and maintaining backend applications using C++ and Java within Linux environments.
* Leading the technical development of software components, services and APIs.
* Producing reliable, scalable and maintainable code with a strong focus on performance and security.
* Providing technical guidance and mentoring to junior and mid-level developers.
* Contributing to software architecture, technical decisions and development roadmaps.
* Reviewing code and promoting consistent engineering standards and development practices.
* Diagnosing and resolving complex software issues, including problems involving third-party dependencies and customer libraries.
* Building and supporting RESTful APIs, microservices and distributed applications.
* Using static analysis, profiling and debugging tools to improve software quality and performance.
* Containerising applications with Docker to support deployment and scalability.
* Contributing to CI/CD pipelines and DevSecOps processes.
The candidates from the following background will be considered:
* Software Developer, Software Engineer, Backend Engineer, Backend Developer, Backend Software Engineer, C++ Developer, C++ Software Engineer, Backend Software Developer or in a similar role.
What we are looking for:
Essential:
* Valid SC security clearance at the time of application.
* Approx 5 years of commercial software development experience using or C++ with some Java, ideally within Linux-based environments.
* A degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
* Experience investigating, diagnosing and improving software performance within Linux environments.
* Strong knowledge of software architecture, design patterns and object-oriented programming.
* Background in developing enterprise-level backend applications, APIs and distributed systems.
* Understanding of multithreading and concurrent application development.
* Knowledge of software debugging and diagnostic techniques.
* Experience working with Agile development environment & relational and/or NoSQL databases.
Desirable:
* Familiarity with Docker and application containerisation.
* Understanding of Git and version control & CI/CD technologies such as Jenkins, GitLab CI/CD or Azure DevOps.
Whats on offer:
* Competitive Salary
* 25 days of annual leave plus bank holidays.
* Healthcare coverage
* Cycle to Work scheme
* Company electric vehicle scheme
* Company pension contributions
* Dedicated training and development support
* Opportunities for continued career progression
This is an excellent opportunity for a Software Developer looking for a technically challenging role and take their career further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Software Developer / Software Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a Software Developer / Software Engineer, you will design, develop and maintain high-performance backend solutions using C++ and Java in Linux environments, working with customers and internal teams to deliver reliable, scalable software.
This role offers up to £78,000, with a relocation package considered for the right candidate, plus benefits. Please only apply if you have right to work in the UK and valid SC security clearance which must be held at the time of application.
You will be responsible for:
* Designing, developing and maintaining backend applications using C++ and Java within Linux environments.
* Leading the technical development of software components, services and APIs.
* Producing reliable, scalable and maintainable code with a strong focus on performance and security.
* Providing technical guidance and mentoring to junior and mid-level developers.
* Contributing to software architecture, technical decisions and development roadmaps.
* Reviewing code and promoting consistent engineering standards and development practices.
* Diagnosing and resolving complex software issues, including problems involving third-party dependencies and customer libraries.
* Building and supporting RESTful APIs, microservices and distributed applications.
* Using static analysis, profiling and debugging tools to improve software quality and performance.
* Containerising applications with Docker to support deployment and scalability.
* Contributing to CI/CD pipelines and DevSecOps processes.
The candidates from the following background will be considered:
* Software Developer, Software Engineer, Backend Engineer, Backend Developer, Backend Software Engineer, C++ Developer, C++ Software Engineer, Backend Software Developer or in a similar role.
What we are looking for:
Essential:
* Previously worked as a Software Developer or in a similar role.
* Valid SC security clearance at the time of application.
* Approx. 5 years of commercial software development experience using or C++ with some Java, ideally within Linux-based environments.
* A degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
* Experience investigating, diagnosing and improving software performance within Linux environments.
* Strong knowledge of software architecture, design patterns and object-oriented programming.
* Background in developing enterprise-level backend applications, APIs and distributed systems.
* Understanding of multithreading and concurrent application development.
* Knowledge of software debugging and diagnostic techniques.
* Experience working with Agile development environment & relational and/or NoSQL databases.
Desirable:
* Familiarity with Docker and application containerisation.
* Understanding of Git and version control & CI/CD technologies such as Jenkins, GitLab CI/CD or Azure DevOps.
Whats on offer:
* Competitive Salary
* 25 days of annual leave plus bank holidays.
* Healthcare coverage
* Cycle to Work scheme
* Company electric vehicle scheme
* Company pension contributions
* Dedicated training and development support
* Opportunities for continued career progression
This is an excellent opportunity for a Software Developer / Software Engineer looking for a technically challenging role and take their career further.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a DevOps Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As a DevOps Engineer, you will support cloud and on-premises infrastructure, deployment processes and automation solutions across the organisation. This full-time role offers salary £60,000 and benefits.
Note: Valid DV clearance is essential for this role.
You will be responsible for:
* Building, managing and maintaining CI/CD pipelines.
* Developing and maintaining Infrastructure as Code solutions.
* Managing and optimising Linux-based infrastructure and cloud environments.
* Implementing monitoring, logging, alerting and observability solutions.
* Automating deployment and operational activities.
* Supporting containerised applications using Docker and Kubernetes.
* Working with development teams to improve software release processes.
* Maintaining security throughout the software delivery lifecycle.
* Investigating and resolving infrastructure and deployment issues.
* Creating and maintaining operational documentation.
What we are looking for:
* Previously worked as a DevOps Engineer or in a similar role.
* Valid DV clearance.
* Approx 3+ yeras commercial experience in DevOps, Platform Engineering, or Systems Engineering.
* Bachelor's degree in computer science, Engineering, Information Technology, or equivalent experience.
* Experience AWS, Azure or Google Cloud and working with Docker and Kubernetes.
* Strong background working with CI/CD platforms and in Linux administration.
* Familiarity in using Terraform, Ansible or similar Infrastructure as Code tools.
* Good understanding of networking and security principles.
* Strong knowledge of Git.
Whats on offer:
* Competitive Salary
* 25 days of annual leave plus bank holidays
* AXA Healthcare cover
* Access to a Cycle to Work scheme
* Company EV Car Scheme
* Company pension contributions
* Dedicated training package and budget, with opportunities for career development and progression
If you are an experienced DevOps Engineer looking for a technically challenging role, this is a great opportunity to take your career further. Apply today to be considered.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Senior Flight Dynamics Engineer to join a pioneering space organisation working on advanced orbital missions and next-generation space technologies.
In this role, you will play a key part in trajectory planning, optimisation, and mission analysis, developing innovative solutions that provide clear insight into spacecraft behaviour and interactions within complex orbital environments. Youll work across a wide range of mission scenarios, including rendezvous, proximity operations, docking, and separation, contributing throughout the full mission lifecycle.
Key Responsibilities
- Define and review flight dynamics requirements for complex space missions
- Contribute to the architecture and development of flight dynamics systems and tools
- Develop and maintain mathematically intensive software modules
- Lead activities related to space traffic management, including conjunction analysis and collision avoidance
- Plan, execute, and assess orbital and attitude manoeuvres
- Support ground segment design and operational concepts
- Work closely with GNC, operations, and wider engineering teams
- Support spacecraft operations, including real-time and critical mission phases
- Develop and maintain operational procedures (nominal and contingency)
- Investigate anomalies and contribute to root cause analysis and resolution
- Participate in on-call rotations and mission-critical support activities when required
Key Requirements
- Degree in Aerospace, Mathematics, Physics, Computer Science, or similar
- 5+ years experience in flight dynamics within the space industry
- Strong knowledge of orbital mechanics and mission analysis
- Experience with simulation tools (e.g. MATLAB or equivalent)
- Experience defining mission requirements and performing system analysis
- Strong communication skills and ability to work independently and within teams
Desirable Experience
- Experience in flight dynamics operations and/or agile environments
- Programming experience (e.g. Python, C++, scripting, Linux)
- Exposure to Guidance, Navigation & Control (GNC)
- Understanding of flight dynamics system architecture
- Eligibility for security clearance is advantageous
Whats on Offer
- Competitive salary and benefits package
- Hybrid and flexible working arrangements including 9/75 work pattern
- Opportunity to work on cutting-edge space missions and technologies
- Relocation support provided and visa sponsorship considered
- Collaborative, international engineering environment
- Modern facilities and strong focus on innovation and development
This is a fantastic opportunity for a flight dynamics specialist looking to work on technically challenging missions at the forefront of the space industry, contributing to complex orbital operations and future space capabilities.
TT....Read more...
Firmware Engineer – TechBio
Newton Colmore is working with a pioneering TechBio company in Northern Spain, assisting them in their search for a firmware engineer.
The company is developing a technology that aims to turn a black box process into a glass box system that is programmable, utilising state of the art sensor technology and machine learning capabilities.
This is a vital hands-on role for the company as they look to strengthen their firmware expertise, with high potential for future growth and domain leadership.
For the day-to-day activities for this role you can expect to;
Work across the full firmware cycle, from control theory to production devices.
Design, develop and maintain efficient and robust C++ firmware for microcontrollers and embedded systems.
Develop firmware for multiparametric probes and implement advanced control algorithms
Test, validate and debug firmware and control systems down to root cause.
This is an exciting time to join this company as they move forward with the design of their technology, with pre-seed already secured, moving toward raising series A, and ongoing projects with existing customers.
To be considered for this exciting role you will need to have the following;
Experience developing C++ and Python software focused on automation and control.
Strong fundamentals and hands-on firmware experience, ideally stemming from a Master’s in electronics, mechatronics, or robotics.
Kernel and system component optimisation, and/or custom Linux distributions for embedded devices experience would be highly beneficial, but not a must.
In exchange for your skills and expertise, the company offer a highly competitive package as well as providing a generous share option scheme and the potential to help with relocation.
The company have already built a strong culture and working environment that promotes diverse thinking, calculated risk taking and autonomy. They are proud of this and want people to share this experience daily, so this role will require five days a week onsite.
For more information, please call Matthew Lowdon of Newton Colmore Consulting on 0044 121 268 2240 or make an application and one of our team will be in touch.
Newton Colmore Consulting is a specialist search firm operating within the medical devices and biotechnology sectors. We have over ten years worth of expertise of placing candidates with our clients, globally. Our sole aim is to utilise this expertise and knowledge to maximise your chances of securing your ideal role with our clients.
....Read more...
An opportunity has arisen for an Infrastructure Engineer to join an innovative technology organisation delivering complex software solutions for customers across a specialist technical environment.
As an Infrastructure Engineer, you will design, implement, maintain and support IT infrastructure while contributing to project delivery, automation and continuous improvement. This role offers salary £78,000 and benefits.
Note: Valid DV clearance is essential for this role.
You will be responsible for:
* Design, plan and implement physical and virtual IT infrastructure solutions.
* Deliver infrastructure projects in line with agreed customer requirements and timescales.
* Maintain and support existing IT infrastructure and deployed systems.
* Diagnose and resolve infrastructure faults and technical issues efficiently.
* Monitor system performance and carry out routine maintenance, including backups, patching, vulnerability management and hardware/software upgrades.
* Prepare and maintain accurate technical documentation for supported infrastructure.
* Record significant incidents, investigations and actions taken to resolve issues.
* Create and maintain scripts and automation tools to streamline routine system administration tasks.
What we are looking for:
Essential:
* Previously worked as an Infrastructure Engineer or in a similar role.
* Valid DV clearance.
* Experience within systems administration and IT infrastructure support.
* A degree in Computer Science, Software Engineering or related discipline, or equivalent practical experience.
* Background leading or taking ownership of IT project delivery.
* Strong knowledge of networking technologies and equipment, including Cisco, Juniper, HP and Dell.
* Good understanding of TCP/IP, DNS, DHCP and related networking protocols.
* Familiarity with virtualisation technologies such as VMware and Hyper-V.
* Practical knowledge of Ansible/AWX, Python, PowerShell and BASH for scripting or infrastructure automation.
* Experience managing and supporting Microsoft and Linux environments.
* Knowledge of backup technologies, including NetBackup and Veeam.
Desirable:
* Background working in an Agile team.
* Understanding and use of Source Control (Gitlab, BitBucket).
Whats on offer:
* Competitive Salary
* 25 days of annual leave plus bank holidays
* AXA Healthcare cover
* Access to a Cycle to Work scheme
* Company EV Car Scheme
* Company pension contributions
* Dedicated training package and budget, with opportunities for career development and progression
If you are an experienced Infrastructure Engineer looking for a technically challenging role, this is a great opportunity to take your career further. Apply today to be considered.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Netcompany is looking for entry-level DevOps Engineers to join the Cloud Operations team and advance our support capabilities to deliver optimal solutions for our clients.
As part of our Cloud Operations Team, you will monitor, support, and troubleshoot cloud infrastructure services to ensure optimal performance and reliability for our clients. Working directly with seasoned engineers, you'll gain practical experience across leading cloud platforms while building the technical foundation required for a successful career in cloud engineering.
You will train across multiple industry-leading cloud platforms (including AWS and Azure) alongside supporting technologies. Working directly with seasoned engineers on real-world infrastructure, you will build a highly versatile toolkit and gain the practical experience needed to progress in your career.
Based in a brand-new purpose-built facility in Leeds city centre, you will join a forward-thinking organisation that prioritises your personal development.Training:Why choose our DevOps Engineer Level 4 apprenticeship?
Our DevOps Engineer Level 4 apprenticeship focuses on implementing and facilitating the use of DevOps practices within a business. The DevOps Engineer Level 4 apprenticeship programme encompasses multiple stages of the software development life cycle, automating processes around development, testing and release for continuous integration of new features, and subsequent continuous delivery of a product.
QA’s DevOps Engineer Level 4 apprenticeship programme enables the apprentice to:
Work as part of a larger team and understand the context of both the development and technical operations aspects of a project in order to streamline communication between teams
Interpret design documentation and specifications defined and delivered by specialist members of the team, such as a business analyst or technical architect
Understand a combination of strong theoretical DevOps concepts further solidified with industry-standard tooling education in building, containerisation, orchestration and deployment
Gain access to a large portfolio of learning for both general-purpose and cloud-vendor specific tooling in AWS, Azure and GCP
Explore the developer skills needed for learners to create applications through Python with connected databases, practising TDD and OOP
Tools and technologies learned: Apprentices learn to use Python, Linux, Google Cloud, Microsoft SQL Azure and AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Join Netcompany in leveraging technological innovations to foster societal transformation!
As one of the fastest growing technology companies, we are disrupting the marketplace and revolutionizing the way businesses operate. Our vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, we offer a comprehensive range of services from product design and engineering, digital strategy, data services & management (Machine Learning and AI), cloud migration to program delivery and service operations, our offerings are designed to meet diverse business needs.Working Hours :Monday - Friday 9.00am - 5.30pm.Skills: Communication skills,IT skills,Problem solving skills....Read more...
