Resolve assigned IT helpdesk calls
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Customer care skills....Read more...
Provide telephone and remote 1st line support
Log and manage tickets using our PSA system
Assist with Microsoft 365 user administration
Support installation of hardware and software
Progress into site-based installations
Update and maintain internal process documentation
Help improve digital systems and workflows
Test new tools, automations and security configurations
Document recurring issues and suggest improvements
Support internal quality and compliance initiatives
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Successful completion of the Level 3 ICT Apprenticeship may lead to:
2nd Line Support Engineer
Increased technical responsibility
Potential enrolment onto a Level 4 Cyber Security or Network Engineer Apprenticeship
We are particularly interested in candidates who want to build a long-term career in cyber security.Employer Description:ABCOM is an established Managed Service Provider supporting businesses across Sussex and the South East. We specialise in managed IT support, Microsoft 365 environments, and cyber security compliance including cyber essentials.
We are looking for a motivated apprentice who wants to build a genuine career in IT — with clear progression into Cyber Security or Network Engineering.Working Hours :9am - 5pm.
Days TBC.Skills: IT skills,Attention to detail,Team working....Read more...
Provide first-line IT support to council staff via phone, email, and in person
Log, track, and resolve incidents and service requests using IT service management tools
Escalate unresolved issues to appropriate teams while maintaining ownership and communication
Assist with hardware and software installations, configurations, and troubleshooting
Maintain accurate records of IT assets and service activities
Contribute to the creation of user guides and knowledge base articles
Participate in team meetings, training sessions, and service improvement initiatives
Support the procurement and disposal of IT equipment in line with council policies
Training:Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell
Training Outcome:There may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks.Employer Description:Richmond and Wandsworth Councils work together through the Better Services Partnership, a shared workforce delivering vital services to our communities. We’re committed to innovation, collaboration, and continuous improvement. Our joint approach allows us to be more resilient, creative, and efficient in delivering services that help our residents thrive.
As part of our team, you’ll be at the forefront of local government transformation, supported to grow and develop in a dynamic and inclusive environment.Working Hours :36 hours per week with flexible hours between 8am - 6pm. Exact working days and hours TBCSkills: IT skills,Driving licence....Read more...
First-line technical support: Respond to helpdesk tickets and service requests. Diagnose and resolve basic hardware, software, and connectivity issues. Support Microsoft 365 applications (Outlook, Teams, SharePoint). Perform password resets and account unlocks.
Networking & infrastructure support: Assist with configuring workstations and network devices. Support basic LAN/WAN troubleshooting. Assist in monitoring network performance. Support Wi-Fi configuration and connectivity issues.
Cybersecurity & compliance: Support implementation of security policies and procedures. Assist with user access controls and permissions. Help maintain antivirus, endpoint protection and patch updates. Understand GDPR and data protection best practices.
Hardware & software deployment: Set up laptops, desktops, and mobile devices. Install operating systems and approved applications. Maintain asset registers and inventory systems. Support onboarding and offboarding processes.
Documentation & continuous improvement: Log and manage support tickets accurately. Update internal knowledge base documentation. Follow ITIL-based service management practices. Participate in team meetings and training sessions.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Opportunity to go onto full time role after the apprenticeship.Employer Description:International Connections Group (ICG) is a global leader in multimedia advertising, trusted by top brands to deliver impactful connections with their audiences.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills....Read more...
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship
Employer Description:At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.Working Hours :Monday - Friday, 8.30am – 4.30pm, with a 30-minute lunch break.Skills: Full UK driving licence....Read more...
Providing initial triage of service requests and identifying the appropriate IT resources
Logging, monitoring and tracking incidents through the call management system
Providing first-line resolution for hardware, software and application issues
Escalating incidents and service requests in line with service level agreements
Keeping users informed of progress and ensuring excellent customer service
Supporting desktop hardware, operating systems and business applications
Assisting with desktop asset management
Contributing to service improvement by analysing call trends and identifying recurring issues
Adhering to IT policies, information security standards and health and safety requirements
Supporting the wider work of the IT Services department where required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:This apprenticeship provides a strong foundation for a long-term career in IT. On successful completion, there may be opportunities to apply for permanent roles within the IT Services team, subject to performance and organisational needs.
Potential career pathways include:
Desktop Support Analyst
IT Support Technician
Application Support Analyst
Infrastructure or Systems Administrator
You will gain valuable experience within a respected national organisation, developing both technical expertise and professional skills to support future career progression.Employer Description:The Royal College of Physicians (RCP) is a professional membership body for hospital doctors, with over 40,000 members in the UK and internationally. Founded in 1518, we work to improve patient care and reduce illness through education, influence and collaboration.
We are committed to creating an inclusive, supportive workplace where our values – taking care, learning and being collaborative – guide everything we do.Working Hours :Standard working hours are on a rota to cover between 8am and 6pm, Monday to Friday. Exact shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
A specialist engineering organisation operating at the cutting edge of advanced control and instrumentation platforms is looking to add a Control Systems Integration Engineer to its growing engineering function.
This is a hands-on role suited to an engineer who enjoys working close to hardware, software, and real-world systems, supporting the integration, configuration, testing, and deployment of complex control systems used in demanding operational environments.
The RoleWorking as part of a multidisciplinary autonomy and control team, you’ll support the integration of control software, sensors, and networking infrastructure across a range of autonomous platforms.Key responsibilities will include:
Supporting the integration of complex control system software, sensors, and external systems
Diagnosing and resolving software, hardware, networking, and integration issues
Monitoring systems to identify anomalies or failures and supporting automated recovery processes
Installation, configuration, and maintenance of sensors, control hardware, and IP/Ethernet networks
Investigating and resolving marine protocol issues
Preparing, testing, calibrating, and validating control systems prior to deployment
Supporting Windows and Linux-based systems in an engineering environment
Maintaining documentation, configuration control, and version-controlled records
Supporting system installation into new and existing autonomous platforms
Liaising with internal engineering teams and external technology suppliers
Contributing to the implementation of high-level autonomous behaviours using Python and/or C++
About YouYou’ll likely come from a systems integration, control systems, robotics, or advanced engineering background, with a practical, problem-solving mindset.Essential experience:
Hands-on systems or control integration experience
Working with Linux-based systems
Practical understanding of IP networking and fault-finding
Exposure to marine, industrial, or embedded communication protocols (e.g. NMEA, CAN, Modbus)
Experience using version control tools
Ability to read, understand, or work with Python and/or C++
Desirable (but not essential):
Network debugging tools (e.g. Wireshark)
MAVLink and/or PX4
Embedded or real-time systems
Electrical schematics and integration fault-finding
Supporting trials, testing, or field deployments
ROS / ROS2 and/or DDS-based systems
What’s on Offer
Opportunity to work on real autonomous platforms, not simulations
Exposure to cutting-edge control, autonomy, and marine systems
A technically varied, hands-on engineering role
Collaborative engineering culture with genuine product ownership
Competitive overall package aligned to experience, plus benefits
Apply
This role is being handled by a specialist engineering recruitment partner.To find out more, apply via this advert or contact the consultant directly for a confidential discussion.
....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service
Requesting, follow-up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrate the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance and legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines
Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:
90% of QA apprentices secure permanent employment after finishing their apprenticeship
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks
Employer Description:Turn IT On provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. Turn IT On is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, between 8.00am - 4.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Install, configure and maintain physical and virtual network infrastructure (routers, switches, firewalls, servers, access points)
Support building new network environments, including being part of a team who helps with comms room and infrastructure setup
Work with hosted and virtual platforms such as VMware, Nutanix and device management systems (Intune, Jamf, Okta)
Assist with cloud, identity and MDM configurations, assessing impact, risks and benefits before implementation
Monitor and analyse network, device and security logs to identify root causes and optimisation opportunities
Use tools such as PowerShell, Bash and Linux commands to support automation and troubleshooting
Collaborate with security teams on compliance requirements and secure configuration changes
Document research, impact assessments and change proposals, presenting findings to technical and non-technical stakeholders
Balance workload across support tickets, infrastructure improvements and data-driven projects
Training:
Your training will be delivered in 2 day blocks every 6-8 weeks, this will be in our online classrooms via Microsoft Teams
You will be working with a specialist coach from Baltic Apprenticeships
Training Outcome:
This apprenticeship programme will provide you with everything you need to launch and develop your career as a Network Engineer
Employer Description:SKD Systems, part of the rapidly growing STARK group, is a European defence technology company developing next-generation AI-enabled unmanned systems and mission-critical software used by NATO allies and partner nations. Its technology is designed for the realities of modern defence — software-defined, scalable, and built to deliver technological superiority where it matters most.
As the company continues to invest heavily in innovation, engineering talent, and advanced production capabilities in the UK, this Network Engineer Level 4 Apprenticeship offers a unique opportunity for an aspiring technologist to begin their career in a highly innovative and fast-moving environment.
The successful apprentice will gain hands-on experience working alongside experienced engineers, supporting the infrastructure that powers cutting-edge systems. They will develop practical skills in designing, maintaining and troubleshooting secure networks while building a strong foundation for a career in network engineering.Working Hours :Monday to Friday
8:30am- 4:30pmSkills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Team working....Read more...
