Nexthink Specialist - Abu Dhabi

Linking Humans is working with a global enterprise to recruit a Level 2 NOC Engineer with specialist expertise in Nexthink. If you're passionate about monitoring, automation, and proactive end-user experience management at scale, this could be your next move. The Role As a key member of the operations support team, you’ll play a critical role in maintaining, optimising, and advancing the organisation’s digital end-user monitoring and experience strategy using Nexthink and related technologies. You’ll support real-time infrastructure monitoring, integration with enterprise platforms, develop automations, and lead advanced troubleshooting across a complex enterprise landscape. This role is based on-site during business hours and includes participation in a 24/7 on-call rotation for escalated support needs. What You\'ll Be Doing - Manage and support Nexthink in a high-availability, enterprise-grade production environment - Design, implement, and fine-tune dashboards, reports, alerts, and proactive monitoring capabilities - Lead platform upgrades, patching, automation, and health checks - Integrate Nexthink with major platforms such as ServiceNow, ScienceLogic, Dynatrace, Azure, AWS, VMware, and Office 365 - Create and manage custom PowerShell scripts and workflows - Monitor and analyse logs, events, and business service KPIs - Ensure end-to-end visibility across client devices, virtual infrastructure, and critical applications - Contribute to incident resolution, root cause analysis, and service improvement - Participate in project workstreams and collaborate across infrastructure and cybersecurity teams What We\'re Looking For - Minimum 5 years' experience in enterprise IT environments with a focus on digital end-user infrastructure - At least 5 years of hands-on expertise in Nexthink platform management, including design, customisation, integration, and automation - Advanced knowledge of scripting (PowerShell), monitoring tools, and log analytics - Proven ability to work across large-scale environments involving Windows, Linux, virtualisation (VMware, NSX), cloud platforms (Azure, AWS), containers, and enterprise networks - Experience integrating Nexthink with monitoring and ITSM tools (e.g. ServiceNow, ScienceLogic, SolarWinds, etc.) - Deep understanding of infrastructure operations, digital experience management, and monitoring best practices - Strong communication and problem-solving skills Preferred Certifications - Nexthink Professional Certification (mandatory) Additional Notes - This is an on-site operational support role - Participation in an after-hours on-call rotation is required - Candidates must have a strong sense of ownership, accountability, and a proactive mindset If you're a Nexthink expert ready to make an impact in a fast-moving enterprise environment, we’d love to speak with you.