The first point of contact for IT support via phone, email and ticketing system
Log, categorise and prioritise incoming support requests accurately
Troubleshoot and resolve basic hardware, software and network issues
Assist with setting up and configuring PCs, laptops, mobile devices and peripherals
Escalate more complex issues to the internal Support team where appropriate
Perform routine maintenance tasks such as password resets and user account management
Maintain accurate records and documentation of support tasks and resolutions
Support the onboarding and offboarding process of staff by setting up or deactivating IT accounts and equipment
Participate in training and development activities as part of the apprenticeship
Follow all company policies and procedures, including data protection and security best practices
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:We are the people that bring you experts in soft FM services who are committed to enhancing spaces to enrich lives.
Our brands are trusted by thousands of organisations across the UK to clean, secure and enhance workplaces, education environments, public transport, leisure destinations, open spaces and the critical links that keep our country running. As Churchill’s group of specialist business continues to grow, we stay true to our foundations of local service delivery, agility, and flexibility, and listening to what our customers want. This is embedded in our belief that to deliver the best service for our clients and partners real expertise and knowledge is needed.
Our sibling brands deliver facilities services in the cleaning, security, water hygiene, housing and guest services sectors offering each market a comprehensive solution for their needs.Working Hours :The team work on a 9-day rota over 2-weeks, so they get a day off every fortnight. 75-hours over 2 weeks, between 8am - 5:30pm on a rota.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Support with checking, packaging and preparing IT and AV equipment for events
Carry out basic repairs, inventory management and pre-building of equipment
Assist with onsite event setups and support for our network techs
Shadow office IT team and help with internal IT support tasks and ticket resolution
Support with maintenance of permanent network installations at key locations
Learn to service and support onsite servers under supervision
Help with general warehouse and logistics activities, including manual handling
Gain exposure to industry-leading technologies used in live event production
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the Workshop Manager supporting many events and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:DBpixelhouse are a dynamic and fast-paced IT services company specialising in supporting high-profile live events and permanent technology installations. Whether it’s managing complex AV and IT infrastructure for large-scale corporate shows or maintaining vital networks at key venues like Farnborough and Gloucester Rugby, we thrive on delivering hands-on, people-focused tech solutions.
Our team works across a variety of environments including our warehouse, onsite event venues, and within our internal office IT team. No two weeks are the same – some days are spent prepping gaming PCs and network switches in the workshop, while others are spent loading trucks, setting up LED screens, or resolving IT support tickets. If you're looking to kickstart your career in a role that's varied, collaborative and full of opportunities to learn, this could be the perfect fit for you.Working Hours :Monday to Friday, 8am - 6pm with 30-minute lunch break.Skills: Communication skills,IT skills,Attention to detail....Read more...
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation.
System health monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure.
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users.
Hardware and software tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance.
Business continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability.
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference.
Project work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed.
Training and user guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving their day-to-day.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:The possibility of full-time employment.Employer Description:With over 25 years’ experience, Golfbreaks are the world’s number 1 rated golf tour operator with over 90,000 5-star reviews. We are renowned for delivering outstanding choice, value and service, whilst providing the reassurance and security of booking with a fully bonded travel company (both ABTOT and ATOL in the UK).
We have 150+ staff based at our head office in Windsor, Berkshire – we also have offices in Charleston, South Carolina and Copenhagen, Denmark, from which our North American and Scandinavian operations are run.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Problem solving skills,Team working....Read more...
Configuration, maintenance, security and support of Squarcle’s IT eco-system (hardware, software, networks).
Configuration, maintenance, security, and support of Squarcle’s Microsoft Office365 footprint, including Office apps (Word, Excel, PowerPoint) and email (Outlook).
Configuration, maintenance, security, and support of Squarcle’s network provision including router configuration, VPN license allocation, physical office, and remote connectivity.
Configuration, maintenance, security, and support of Squarcle’s hardware provision including build, support, and fault diagnosis of colleague laptops and other peripherals (e.g., printers, monitors).
Providing support, input, and advice for client projects where the proposed solution leverages Azure (or other clouds) infrastructure to ensure technical project deliverables are robust, secure, and fit for purpose.
Working with the IT Manager to identify areas for improvement of Squarcle’s internal IT provision.
Supporting the IT Manager through accreditation cycles (e.g., Cyber Essentials, CE+, DART, ISO standards).
Communicating and collaborating across the business to fully understand evolving requirements for internal and project IT provision.
Contribute to continual service improvement initiatives.
Support the configuration and sustainment of companies Dev Sec Ops Azure domains.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Squarcle is a growing strategy and operations consultancy dedicated to driving the performance of our clients. We are people orientated and pride ourselves on our people-first culture. Unlike many consultancies, Squarcle is as equally dedicated to delivery as it is to design.
The Technology department is led by the Head of Technology Services (HoT) and provides technology strategy and operational advice and analysis. Our clients most frequently operate within a fast-moving global environment in the Defence sector. Teams are made up of subject matter experts that work to a manager to deliver client and internal Squarcle mandates. Whether together or independently, onsite, or remotely team members will work with clients on their most complex and exciting technology challenges.
Squarcle is committed to equality and diversity and our aim is to build a diverse, dedicated, and high-performing team of subject matter experts to help our clients achieve supply chain and operational excellence.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Looking to build software that powers real-world security systems? Join a forward-thinking team developing next-generation radar technology used in over 35 countries for border surveillance, perimeter protection, and critical infrastructure security.
Youll work on everything from embedded radar software to advanced control interfaces, developing new capabilities, improving user experiences, and integrating with third-party surveillance platforms. This is a great opportunity for a curious and capable software engineer ready to take on exciting technical challenges in a multidisciplinary environment.
What Youll Be Doing:
- Design and develop software across a range of radar systems and interfaces
- Build integrations with third-party surveillance and security platforms
- Enhance system usability and improve user experiences
- Help evolve the teams engineering practices and techniques
What Were Looking For:
- 2+ years experience in software development
- Strong understanding of object-oriented programming
- Excellent communication and teamwork skills
- Problem-solver with a creative, analytical mindset
- Comfortable engaging with end users and stakeholders
Itd Be Great If You Also Have Some Of The Following:
- Degree in software, engineering, or a software-focused science field
- C++, Python, or similar programming languages
- Experience with SQL databases, GIS data, or UI/UX best practices
- Familiarity with real-time systems, embedded Linux, or machine learning
- Background in security/defence or command & control software
- Willingness to travel for occasional project work (UK & international)
If you're ready to make a direct impact on cutting-edge surveillance technologies and work alongside a team of expert engineers, wed love to hear from you. Apply today!
....Read more...
Are you an experienced Senior Software Engineer – C# actively looking for a new role?
Do you live in the Hertfordshire area or would love the opportunity to relocate and work in one of the UK’s most exciting tech hubs?
If so, my client has a superb role available to strengthen their R&D team. You will play a key role in in all aspects of design, implementation and debugging of software to bespoke robotic applications.
In this experienced Senior Software Engineer – C# job based in Royston you will be responsible for the following:
Design user interfaces that are both intuitive and easy to navigate.
Oversee the complete software development lifecycle for new projects, taking accountability for the software aspects of assigned responsibilities.
The successful applicant for this Senior Software Engineer – C# job based in Royston you must be:
Proficient in C# and .NET.
Have a 2:1 or above degree in electronic engineering, software engineering, or a comparable technical field.
Provable professional experience in a related technical position.
Previous experience with Linux.
Skilled in working with both hardware and software systems.
My client are not able to provide Visa sponsorship, but do provide hybrid working options.
To apply for this Senior Software Engineer – C# job based in Royston, please send your CV to RWilcocks@redlinegroup.Com or call Ricky on 01582 87 8810 or 079317 88834 for more information!....Read more...
Are you a Software Support Engineer based in Eastbourne, East Sussex, looking for a new job working on cutting edge technology with a global engineering business?
The Software Support Engineer job, based in Eastbourne will be responsible for troubleshooting across virtual server environments across a variety of global clients. This will include providing customer support for machine-to-machine communications. The software support engineer will be working with SQL Server, Linux, and bespoke software running in complex customer environments.
Skills and Competencies required of the Ideal Software Support Engineer job will include:
Currently working at a software solution provider with experience supporting custom software deployed across customer sites.
Familiar with software architecture and how systems interact.
Must be capable of diagnosing whether issues stem from the customer’s environment, networking, infrastructure, or the software itself.
Familiarity with C# /.NET is a plus, but not essential, could be C++, etc. The focus is on troubleshooting, integration, and architecture.
My client offer extensive hybrid working but need candidates to be able to attend the Eastbourne site at short notice. They will also provide Visa sponsorship if you are already in the UK and able to travel internationally without any restrictions.
This is a fantastic job opportunity to join a team of professionals to support the next generation of their complex, semiconductor products. If you have any specific questions about this Software Support Engineer job, Eastbourne please call Ricky Wilcocks on 01582 878810 or 079317 88834. To apply email: rwilcocks@redlinegroup.Com....Read more...
Are you passionate about developing innovative embedded software solutions for next-generation devices? We are looking for a talented and driven Embedded Software Engineer to join our engineering team in Leeds.
Key Responsibilities of the Embedded Software Engineer job in Leeds:
Design and develop embedded software using C, focusing on RTOS-based systems such as Zephyr or FreeRTOS for ARM microprocessors.
Implement and optimise wireless communication protocols including Bluetooth, Wi-Fi, Zigbee, or other IoT technologies.
Collaborate with hardware engineers and solution architects to define system requirements and ensure optimal performance and reliability.
Develop clean, maintainable, and efficient code in C, following industry standards and MISRA guidelines where appropriate.
Create technical documentation covering design specifications, implementation details, testing procedures, and troubleshooting guides.
Stay current with industry trends and emerging technologies to drive innovation in embedded software development.
Required Skills & Experience for the Embedded Software Engineer job in Leeds:
Strong experience in C programming for real-time embedded systems.
Proficient in using RTOS platforms (e.G., Zephyr, FreeRTOS, etc.).
Experience with wireless communication protocols (Bluetooth, Zigbee, Wi-Fi, etc.).
Familiarity with web technologies (JavaScript, HTML) for embedded web interfaces or tools.
Knowledge of Linux OS application development for embedded testing environments.
Proficient with development tools and version control systems (e.G., Git, IDEs).
Understanding of secure coding practices, encryption, and secure communication protocols.
Strong analytical and troubleshooting skills, with the ability to work independently.
If this Embedded Software Engineer job in Leeds could be of interest, please send your CV to bwiles@redlinegroup.Com or call Ben on 01582 878816 / 07471 181784.....Read more...
Are you a Full Stack Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer. Hybrid working available.
Key skills & experience required for Full Stack Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Full Stack Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Full Stack Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834....Read more...
Are you a Senior Cloud Application Developer looking to work for a company that makes products that save lives? If so, then this is the role for you! My client is a global leader in Fire & Security prevention applications based in Coventry.
This job will be responsible for development and maintenance of their AWS-based SaaS platform as well as supporting and enhancing existing cloud applications.
This is a critical position demands hands-on experience with cloud infrastructure (especially AWS), automation tools and CI/CD pipelines, while also requiring capability in application development, particularly in .NET, Angular, and serverless frameworks.
A key role which will see the successful candidate have skills as a DevOps Engineer as well as a Cloud Applications Developer. Hybrid working available.
Key skills & experience required for Senior Cloud Application Developer based in Coventry include:
Extensive experience with Python
Strong AWS experience and infrastructure as Code
Experience of automated tools / CI/CD pipelines
Experience in Programming (.NET, Angular, Python etc) and operating systems (windows, Linux)
Networking fundamentals, development methodologies and DB Skills
This is a unique job opportunity for a Senior Cloud Application Developer, looking to take the next step in their career with a business that has an outstanding record for the development and support of their staff.
To apply for Senior Cloud Application Developer, based in Coventry, please send your CV and covering letter to Ricky Wilcocks at rwilcocks@redlinegroup.Com or for more information contact us on 01582 878810 or 07931788834....Read more...
First line support for all clients, from first call to ticket resolution
Accurate ticket logging and documentation
Technical support – Remote and on site, telephone and email diagnosis
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux, and PowerShell
Training Outcome:Clear progression path: after apprenticeship completion, ongoing support for further skills development and career growth within the company.Employer Description:We are proud of the team that we’ve built at nTrust.
Our staff have all the opportunities they desire to grow their knowledge and enhance their skills. It’s their dedication and endeavours to provide an excellent experience for our customers that allows us to boast a 97% client retention rate.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Customer care skills....Read more...
AWS DevOps Engineer
A leading Cloud Consultancy with 500+ staff, offering a broad range of services across Public & Private Cloud, Data, Digital Transformation, and Security, is seeking an experienced AWS Engineer to join its dynamic team. This role is focused on delivering high-performance AWS solutions that drive digital transformation for businesses.
Key Responsibilities:
Collaborate within a team to ensure seamless platform delivery, operation, security, reliability, efficiency, and governance.
Manage, migrate, and optimize customer solutions in AWS, ensuring performance and scalability.
Support both production and non-production environments across the AWS ecosystem.
Work closely with implementation teams on AWS migration projects and managed service onboarding.
Stay ahead of industry trends, applying emerging technologies to enhance system reliability and performance.
Provide expert technical support to maintain service continuity and stability for customers.
Skills & Experience:
Hands-on experience across AWS services, including compute, networking, storage, databases, security, and IAM.
Strong understanding of modern cloud architecture and best practices.
Ability to build and maintain relationships with internal and external stakeholders.
Excellent communication skills, capable of translating technical concepts into business value.
Comfortable navigating complexity and unfamiliar challenges.
Passion for technology, constantly seeking innovation and knowledge-sharing opportunities.
Track record of implementing enterprise solutions following AWS deployment designs.
High competency in Infrastructure as Code (Terraform/CloudFormation) and scripting (Python/Bash).
Experience with source control and supporting Windows & Linux environments.
Desirable – AWS certification or working towards obtaining one
Remote | Up to £58,000
Must be eligible to work in the UK. ....Read more...
Are you ready to take the lead in developing cutting-edge embedded software solutions for next-generation Electronic Warfare systems? We're seeking a Principal / Lead Software Engineer to play a pivotal role in driving innovative and mission-critical solutions.
This is a fantastic opportunity for an experienced engineer to combine hands-on development with leadership, guiding a multidisciplinary team and delivering robust embedded solutions in a high-integrity environment.
What Youll Be Doing:
- Lead and mentor a multidisciplinary team of engineers
- Take ownership of project planning, technical reviews, and reporting
- Drive all phases of the software lifecycle: requirements, design, implementation, testing, and integration
- Develop embedded software using RTOSs such as VxWorks or embedded Linux
- Deploy software across multi-core or distributed hardware platforms
- Collaborate closely with hardware and firmware teams to deliver integrated systems
- Follow standards such as RTCA DO-178C and MISRA C/C++ for airborne software development
- Contribute to design reviews, gate reviews, and agile development ceremonies
What Youll Bring:
- Strong experience with C++(14 or above)
- Proficiency in UML and Object-Oriented Design techniques
- Deep understanding of the full software lifecycle in regulated environments
- Experience working in Agile environments (e.g. Scrum), with tools like Jira, Confluence, Bitbucket, and GitLab
- Exposure to airborne software standards such as RTCA DO-178C DAL C or similar
- Ability to communicate effectively and influence technical direction
Bonus Skills:
- Familiarity with tools like Matlab Simulink, Cameo, DOORS, or Dimensions
- Previous experience in systems requiring high design assurance and real-time performance
- Capability to operate as a technical authority or team lead
Requirements:
- Degree in Software, Electronics, or another STEM-based discipline
- Must be a UK national and eligible for full UK security clearance
Join a dynamic, forward-thinking team where you can lead innovative projects, grow technically, and contribute to the future of electronic warfare systems.
Apply now and help shape the next generation of mission-critical defence technology.....Read more...
Are you ready to take the lead in developing cutting-edge embedded software solutions for next-generation Electronic Warfare systems? We're seeking a Principal / Lead Software Engineer to play a pivotal role in driving innovative and mission-critical solutions.
This is a fantastic opportunity for an experienced engineer to combine hands-on development with leadership, guiding a multidisciplinary team and delivering robust embedded solutions in a high-integrity environment.
What Youll Be Doing:
- Lead and mentor a multidisciplinary team of engineers
- Take ownership of project planning, technical reviews, and reporting
- Drive all phases of the software lifecycle: requirements, design, implementation, testing, and integration
- Develop embedded software using RTOSs such as VxWorks or embedded Linux
- Deploy software across multi-core or distributed hardware platforms
- Collaborate closely with hardware and firmware teams to deliver integrated systems
- Follow standards such as RTCA DO-178C and MISRA C/C++ for airborne software development
- Contribute to design reviews, gate reviews, and agile development ceremonies
What Youll Bring:
- Strong experience with C++(14 or above)
- Proficiency in UML and Object-Oriented Design techniques
- Deep understanding of the full software lifecycle in regulated environments
- Experience working in Agile environments (e.g. Scrum), with tools like Jira, Confluence, Bitbucket, and GitLab
- Exposure to airborne software standards such as RTCA DO-178C DAL C or similar
- Ability to communicate effectively and influence technical direction
Bonus Skills:
- Familiarity with tools like Matlab Simulink, Cameo, DOORS, or Dimensions
- Previous experience in systems requiring high design assurance and real-time performance
- Capability to operate as a technical authority or team lead
Requirements:
- Degree in Software, Electronics, or another STEM-based discipline
- Must be a UK national and eligible for full UK security clearance
Join a dynamic, forward-thinking team where you can lead innovative projects, grow technically, and contribute to the future of electronic warfare systems.
Apply now and help shape the next generation of mission-critical defence technology.
....Read more...
Linking Humans is working with a global enterprise to recruit a Level 2 NOC Engineer with specialist expertise in Nexthink. If you're passionate about monitoring, automation, and proactive end-user experience management at scale, this could be your next move.
The Role As a key member of the operations support team, youll play a critical role in maintaining, optimising, and advancing the organisations digital end-user monitoring and experience strategy using Nexthink and related technologies.
Youll support real-time infrastructure monitoring, integration with enterprise platforms, develop automations, and lead advanced troubleshooting across a complex enterprise landscape.
This role is based on-site during business hours and includes participation in a 24/7 on-call rotation for escalated support needs.
What You\'ll Be Doing
- Manage and support Nexthink in a high-availability, enterprise-grade production environment
- Design, implement, and fine-tune dashboards, reports, alerts, and proactive monitoring capabilities
- Lead platform upgrades, patching, automation, and health checks
- Integrate Nexthink with major platforms such as ServiceNow, ScienceLogic, Dynatrace, Azure, AWS, VMware, and Office 365
- Create and manage custom PowerShell scripts and workflows
- Monitor and analyse logs, events, and business service KPIs
- Ensure end-to-end visibility across client devices, virtual infrastructure, and critical applications
- Contribute to incident resolution, root cause analysis, and service improvement
- Participate in project workstreams and collaborate across infrastructure and cybersecurity teams
What We\'re Looking For
- Minimum 5 years' experience in enterprise IT environments with a focus on digital end-user infrastructure
- At least 5 years of hands-on expertise in Nexthink platform management, including design, customisation, integration, and automation
- Advanced knowledge of scripting (PowerShell), monitoring tools, and log analytics
- Proven ability to work across large-scale environments involving Windows, Linux, virtualisation (VMware, NSX), cloud platforms (Azure, AWS), containers, and enterprise networks
- Experience integrating Nexthink with monitoring and ITSM tools (e.g. ServiceNow, ScienceLogic, SolarWinds, etc.)
- Deep understanding of infrastructure operations, digital experience management, and monitoring best practices
- Strong communication and problem-solving skills
Preferred Certifications
- Nexthink Professional Certification (mandatory)
Additional Notes
- This is an on-site operational support role
- Participation in an after-hours on-call rotation is required
- Candidates must have a strong sense of ownership, accountability, and a proactive mindset
If you're a Nexthink expert ready to make an impact in a fast-moving enterprise environment, wed love to speak with you.....Read more...
Collaborating with cross-functional teams to ensure smooth and reliable incident management using Jira and Service Now
Developing and implement observability and monitoring solutions to ensure high system availability and performance
Contributing to maintaining and improving CI/CD pipelines, ensuring efficient code integration and deployment on AWS
Supporting the design and execution of automated test strategies to enhance the quality and security of cloud-based applications
Training:Why choose our DevOps Engineer Level 4 apprenticeship?
Our DevOps Engineer Level 4 apprenticeship focuses on implementing and facilitating the use of DevOps practices within a business. The DevOps Engineer Level 4 apprenticeship programme encompasses multiple stages of the software development life cycle, automating processes around development, testing and release for continuous integration of new features, and subsequent continuous delivery of a product.
QA’s DevOps Engineer Level 4 apprenticeship programme enables the apprentice to:
Work as part of a larger team and understand the context of both the development and technical operations aspects of a project in order to streamline communication between teams
Interpret design documentation and specifications defined and delivered by specialist members of the team, such as a business analyst or technical architect
Understand a combination of strong theoretical DevOps concepts further solidified with industry-standard tooling education in building, containerisation, orchestration and deployment
Gain access to a large portfolio of learning for both general-purpose and cloud-vendor specific tooling in AWS, Azure and GCP
Explore the developer skills needed for learners to create applications through Python with connected databases, practising TDD and OOP
Tools and technologies learned: Apprentices learn to use Python, Linux, Google Cloud, Microsoft SQL Azure and AWS.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:As one of the fastest growing technology companies, Netcompany are disrupting the marketplace and revolutionizing the way businesses operate. Their vision is to be the leading digital challenger in Europe whilst evolving the next generation of IT consulting.
Operating across both public and private sectors, Netcompany offer a comprehensive range of services from application development and seamless cloud migration to program delivery and service operations, with offerings designed to meet diverse business needs.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Organisation skills,Team working,Non judgemental....Read more...
Software IT Manager
Our client are a fabulous team of gadget-makers, sports lovers, and code wranglers building the future of athletic performance. Their innovations blend hardware wizardry with clever software to help elite athletes (and regular folks aiming high) reach peak performance worldwide. Think neon-lit training arenas, data dashboards, and instant feedback that actually mattersall built in-house by our passionate, diverse crew.
Software IT Manager means you are the Go-To Tech Maestro.
If you love to solve tough tech problems, herd cross-functional cats, and keep the wow factor high for our users, you might just be our clients next key playmaker.
This isnt your average product support job. Youll be the nerve center connecting engineers, support, design, commercialbut also the calm in the storm when things get busy. Youll help craft new versions of gear and keep the support machine running as they spread across the globe. In short: they need someone who can juggle, problem-solve, strategize, and make it all look (almost) easy.
How Youll Make an Impact
- Shape the product roadmap: Figure out what users (and the market) really want by listening, researching, and translating needs into action plans.
- Tinker with cool electronics: Work with embedded systemsthink Arduinos, Raspberry Pi, and custom sensors. Help turn what if? into it works!
- Bridge the hardware-software divide: Speak both engineer and user, aligning firmware whizzes and web wizards so everything works seamlessly together.
- Be the cross-team MVP: Connect development, QA, manufacturing, and more. Keep communication flowing and quality high.
- Own support & escalation: Be an ace troubleshooter, building a global technical support framework that keeps customers (and the ops team) smiling.
- Keep the knowledge flowing: Create clear product docs, setup guides, and FAQs so even newest team members can sound like experts.
- Watch product health: Define and monitor KPIs, coordinate upgrades, and plan for what comes next (including gracefully retiring older units).
The Kind of Person You Are
- Born problem solver: Youve led technical support for complex products, preferably in electronics or gadgets that combine software and hardware.
- Tech confident: Deep grounding in embedded systems, electronics, and/or real-world engineering.
- Leader and listener: You know how to manage ticketing systems, handle out-of-hours calls (sometimes with coffee in hand), and communicate with humans on every team.
- Documentation whiz: You can explain a gnarly setup routine
- Ready for adventure: Some travel (UK + globally) to meet customers, help with installations, or fly the company flag at industry gigs.
Bonus Points If:
- Youve wrangled Arduinos, Atmel, Raspberry Pi, PHP, MariaDB, and Git repos before.
- You speak sports tech or have worked on IoT devices.
- You know your way around things like Linux servers, networking, and JIRA.
Benefits:
£40 - £50k DOE
Pension
Parking on Site
Cool Product
Ready to join a team where your impact will be felt on training grounds everywhere? Throw your hat in the ring and b part of something epic together!
Apply now directly or get in touch
alison.francis@holtengineering.co.uk....Read more...
Customer service: Work with the Line Manager or Network manager to ensure that the schools are getting the best level of service. Requesting, follow up and closing quotes with adequate description and detail
Technical responsibilities: Learn to maintain an up-to-date and accurate database of school hardware and software. Learn and demonstrates the necessary skills and behaviours to securely operate across all platforms and areas of responsibilities in line with organisational guidance, legislation
Quality management: Ensure all written (emails) and verbal communication is of the highest level to both internal and external customers. Ensure any non-conformances are reported (for any mistakes or complaints etc.)
General: Attend apprentices training workshops and complete coursework in a timely manner in accordance with the relevant apprenticeship guidelines. Ensure excellent communication with schools, manager, and other team members
Training:Why choose our Azure Cloud Support Specialist Information Communications Technician apprenticeship?
The new Microsoft Azure Cloud Support Specialist Information Communications Technician Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Information Communications Technician Level 3 Apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Functional Skills in maths and English, if required
Get an introduction to Windows, Linux and PowerShell
Training Outcome:90% of QA apprentices secure permanent employment after finishing their apprenticeship.
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer ongoing development tracks.Employer Description:Turn IT on (TIO) provides a comprehensive range of hands-on ICT and computing support, MIS support, GDPR services and consultancy and training to more than 1,000 schools, by consultants and staff who understand teaching. Over half of our consultants have worked in education, and we now employ in excess of 160 people across London and the Southeast. We put schools and their needs first, taking care of all their technology needs so that they can get on with teaching and learning.
As an inclusive employer, we are proud of the diversity and flexibility that we have, and the breadth of skills and experience of our staff. turn IT on is a friendly and supportive place to work where people feel trusted and respected.Working Hours :Monday to Friday, 8am- 4:30mSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working....Read more...
Provide support for both internal and external users, responding to enquires and resolving technical issues
Provide technical support and assistance on internal infrastructure, you and your peers
Collaborate with your colleagues to resolve a range of SOC generated alerts
Assist in the configuration, development life cycle, and maintenance of approved internal software
Troubleshoot and help avoid downtime on both the internal network, and internal website
Document IT processes, procedures, and troubleshooting guides to help maintain an efficient team and an organised company
Participate in projects by contributing to the planning, testing, and implementation phases
Stay up to date on the latest Cyber Security and Information Technology news and trends to enhance technical capability for both
Training:Why choose our Cyber Security Engineer Level 4 apprenticeship? The Cyber Security Engineer apprentice can help to design, build and test secure networks, security products or systems to help protect your organisation against cyber threats. QA is a market leader in cyber security training, with a state-of-the-art immersive cyber gamified learning, giving apprentices a hands-on learning experience in simulating a real cyber threat. QA's exclusive partnership with Circadence Corporation, the pioneer of the hands-on gamified learning platform Project Ares®, allows us to uniquely incorporate hands-on scenario training into our cyber security apprenticeships. The Project Ares platform offers a totally immersive experience, using automated features to support skills adoption with an in-game advisor, Athena, who advises our players through scenario-based challenges. The platform scenarios replicate the unpredictability and escalating levels of complexity that cyberattacks can present. It drives high levels of engagement through leaderboards and badges, elements used widely in the gaming world. QA’s Cyber Security Engineer Level 4 apprenticeship programme enables the apprentice to:
Develop problem-solving and critical thinking skills in a safe, but realistic environment
Apply all of the acquired skills throughout the programme, with added scoring of players and opponent actions with replay for object assessment
Take part in hands-on training and active-learning models that increase retention rates by 75% so that cyber apprentices can prepare for real-world challenges
Tools and technologies learned: Apprentices will learn to use Project Ares, Python, Microsoft Azure, Microsoft PowerShell, Linux and AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:At Ignition Technology, we believe in the power of the channel to enable and secure business transformation. We enable our partners to architect solutions that better protect their customers and help them navigate the future of cybersecurity through our people, our knowledge and our solutions and services.
By discovering innovative, emerging cybersecurity solutions, we help them de-risk their business, create value and maintain relevance with their customers whilst delivering peace of mind.Working Hours :Monday to Friday, 8:30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail....Read more...
