Property Administrator
We are seeking a detail-oriented and organized Property Administrator to join our clients busy team based in Rickmansworth.
As the Property Administrator, you will be responsible for providing administrative support to the property management team and ensuring the smooth operation of tenant and property administration. This is a full-time position with opportunities for growth and development.
- Assist with leasing activities processing lease applications and agreements
- Coordinate move-in and move-out processes, including inspections and key collection
- Handle tenant inquiries and concerns in a professional and timely manner
- Perform data entry tasks to maintain accurate tenant records in the database
- Assist with deposits
- Prepare and distribute notices to tenants as required
- Assist with the coordination of property maintenance and repairs
- Assist with management of utilities, council tax, service charge etc.
- Support the property management team with various administrative tasks
- Provide excellent customer service to tenants, visitors, and vendors
To be successful in this role you will already have experience in a similar property administration or office admin role. You will be able to demonstrate that you are extremely organized and understand how to prioritize your workload.
You will also have:
- Excellent communication skills, both written and verbal
- Ability to upsell additional services or amenities to tenants
- Attention to detail and ability to multitask effectively
- Strong phone etiquette and customer service skills
- Proficient in Microsoft Office Suite (Word, Excel, Outlook)
- Prior experience in an office or administrative role is preferred
You will have the opportunity to learn and progress in this role. The role is based on site Monday to Friday in Rickmansworth with no weekend work. If you are a motivated individual with excellent organizational skills and a passion for providing exceptional customer service in the property management industry, we encourage you to apply for this position
f this Property Administrator role is of interest to you, then please send your updated CV or call Carly on 02036685680 ext 113. ....Read more...
Gathering and processing the required information to onboard new customers
Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
Understanding the end-to-end process for all fines and excess mileages
Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, and maintain data quality standards
Supporting sales and operations, you will work with and learn from the sales/operations team and use a variety of methods to gain new customers, including email, SMS, and phone
Work with your Line Manager as well as the wider team to deliver efficient driver onboarding and order processing
You will be targeted on customer retention and growth
A customer-centric approach is always essential
Training:Training to be provided:
Business Administrator Level 3 Apprenticeship Standard
Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9.30am - 4.30pm)
Training Outcome:
Potential for career advancement within the company as you gain experience and develop your skills
Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :Monday- Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
