JOB DESCRIPTION
DAP is looking to hire Customer Service Representative at our Baltimore, MD Location.
The customer is everything at DAP and our Customer Service Representatives take first class care of them. They roll up their sleeves and handle anything requested by our field sales reps and our B2B customers (dealers and distributors) that will keep orders on-track and on-time.
Upon completion of the training program, this rep will work 9:30 am - 6:00 pm.
RESPONSIBILITIES:
Engage with our sales reps and B2B customers via various methods, addressing their inquiries, concerns, and requests in a timely and professional manner.
Assist customers in both USA and Canada locations in order status, tracking shipments, and processing returns or exchanges.
Troubleshoot and resolve order issues, collaborating with internal teams as needed to ensure swift resolutions.
Document all customer interactions and maintain accurate records in our system.
Proactively identify opportunities to enhance the customer experience and contribute to process improvements.
REQUIREMENTS:.
Must be able to work 9:30 am - 6:00 pm
High School (or equivalent)
Effective communications skills - verbal and written, SAP experience a plus
Grace under pressure - remain positive and focused to the task at hand
Effective problem-solving skills - quick on your feet and can think outside of the box
Ability to multi-task and prioritize work all with a sense of urgency
Familiarity with use of PC system for order placement, pricing, and distribution and to obtain information relative to customers, orders and products.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$19 - $22 per hour.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
DAP is looking to hire Sr. Consumer Insights Analyst based at the corporate office in Baltimore, MD.
If you enjoy solving problems, understanding what makes people tick, and turning data into stories that inspire action, the Senior Consumer Insights Analyst role at DAP Global offers an opportunity to make a meaningful impact. You will work across a variety of projects, from new products and packaging to shopper behavior and marketing strategy, helping shape what gets built and how it goes to market.
In this role, you will uncover unmet consumer and professional-user needs, influence real-world product development, and help optimize marketing strategies across the entire consumer journey. You will partner with teams throughout the organization and ensure the voice of the consumer is represented in important business decisions.
Most importantly, you will bring insights to life. We are looking for someone who can go beyond reporting the numbers to tell a clear and compelling story about what the findings mean, why they matter, and what the business should do next.
Responsibilities:
Discover What People Need
Conduct qualitative and quantitative research to better understand consumers, professional users, shoppers, and markets.
Identify unmet needs, frustrations, motivations, preferences, and opportunities across home improvement and professional applications.
Explore the full consumer journey, from initial awareness and consideration through purchase, product use, and repeat engagement.
Use primary and secondary research to monitor consumer trends, market dynamics, industry developments, and the competitive landscape.
Influence Products and Marketing
Translate consumer insights into clear recommendations that inform:
New product development
Product and value propositions
Packaging design and shelf placement
Brand positioning
Marketing and communication strategies
Portfolio and business planning
Partner with Product Management, Marketing, Category Management, Sales, and other cross-functional teams to address key business questions.
Connect consumer needs with business opportunities that support growth, profitability, and competitive advantage.
Work Across a Variety of Research Projects
Your projects may include:
Consumer segmentation
Concept and claims testing
Prototype and product testing
Packaging evaluation
Shopper and path-to-purchase research
Brand awareness and positioning
Focus groups and in-depth interviews
Market, category, and competitive analysis
Trend and macroeconomic researchNo two projects will look exactly the same, making this an ideal opportunity for someone who enjoys learning, variety, and tackling new challenges.
Turn Data into a Story
Analyze and synthesize information from multiple research and data sources.
Uncover the meaningful story behind the data, not just the interesting statistics.
Translate complex findings into clear, accessible, and actionable recommendations.
Create engaging presentations and written reports that help stakeholders quickly understand what matters.
Build support for recommendations by clearly communicating the consumer perspective and potential business impact.
Manage Research from Objective to Recommendation
Help define the business objective and partner with the Senior Consumer Insights Manager to determine the appropriate research approach.
Develop research plans, coordinate data collection, conduct analysis, and support reporting.
Manage projects to ensure they are completed on time and within budget.
Identify, locate, and recruit professional contractors who meet research criteria, ensuring the right voices are represented in each study.
Support and maintain DAP's insights library so valuable knowledge can be shared across the organization.
Attend industry conferences and trade shows as needed, translating observations into actionable insights.
Requirements:
Bachelor's degree in business, Marketing, Market Research, Behavioral Research, User Research, or a related field.
3 to 5 years of experience applying qualitative and quantitative research methods.
Strong analytical skills and the ability to translate data into meaningful business recommendations.
Excellent storytelling, communication, and presentation skills.
The ability to synthesize information from multiple sources into a clear and compelling point of view.
Strong business curiosity and an interest in understanding consumers, products, markets, and competitors.
The ability to manage multiple projects and deadlines in a dynamic, fast-paced environment.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
$75k- $110k per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Essential Duties & Responsibilities:
Procurement of MRO Goods and Services
Including Tracking and Expediting
Facilitating various transactions in the ERP and CMMs systems including but not limited to.
Reporting
Purchasing
AP
Inventory
Asset Optics
Planning/Scheduling
Document Reconciliation
Assist with and oversee various storeroom activities including but not limited to
Stock Replenishment
Cycle counting
Shelf Stocking
Housekeeping
Restructuring
Vendor/Supplier/Contractor Relations including but not limited to
Maintaining relations with
Seeking out new
Expediting
Initiating/Closing Claims
Coordination of Vendor and Service Visits
Participate in Peer engagement programs.
Back up and support co-workers in their absence
Perform tasks assigned using specific operating procedures, and following department specific quality control processes and procedures.
Follow all safety procedures and company policies.
Conduct all business with integrity.
Required Skills:
High School Diploma or GED
Strong communication and interpersonal skills; ability to read, write, speak, and understand English.
Computer
MS applications, specifically Word, Outlook, Excel, and Teams
Various Scanning and Imaging applications
Preferred experience with ERP and CMMS systems
Interpersonal skills
Ability to work at all levels of the organization.
Emotional intelligence
Problem Solving
Attention to detail.
Customer Service
Internal/External Additional Consideration Given to Those With:
Previous purchasing and/or MRO supply coordinating experience.
Paint/Coatings/Chemical industry knowledge or experience.
This is a Non-Exempt position. Salary Target Range: $23.60 - 27.60/HR.
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers paid holidays.. You are also eligible to earn two weeks of vacation on an annualized basis.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
JOB DESCRIPTION
DAP is looking to hire Process Engineer for our Baltimore Plant.
Responsibilities
Provide process engineering support for raw materials, compounding, production, and packaging functions to improve safety, and support the MS 168 continuous improvement process.
Production Support
Support daily production needs through process troubleshooting, experimentation and support for production requirements.
Continuous Improvement
Lead continuous improvement projects to reduce cost, increase material utilization, improve first time right, integrate new products/processes into production and reduce variation. Implement necessary changes and update all documentation (including drawings and SOP's) accordingly
Capital Plan
Coordinates with plant engineer to oversee capital projects necessary for the continued improvement and modernization of the plant. Ensure completion of projects within budgets.
Safety
Responsible for achieving and maintaining safety goals relative to the maintenance and engineering functions. Responsible for safety devices, safe design, etc. of all equipment. Administer process hazard analyses (PHA's) for identified materials, processes, and RHP Compliance
MS 168
Support the tier meeting process by the implementation and analysis of data collection and visual management systems.
Environmental Program reporting
Support the site's environmental program by assisting with reporting, compliance monitoring, and QA results in support of process engineering improvements.
Requirements:
Bachelor's degree in mechanical, Electrical, or Industrial engineering
2+ years' experience in manufacturing environment. Six Sigma/lean manufacturing experience.
Understanding of process control methods, flowmeters, level monitors, and other process controls within a batch manufacturing process.
Ability to read and interpret process drawings (process flow diagrams and P&ID's). PLC with ladder logic analysis.
Strong analytical and troubleshooting skills.
PC usage with MS Office Suite (AutoCAD experience a plus), strong interpersonal skills, good communication skills both written and verbal.
Benefits:
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
Pay Range
75,000 to 90,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
The Learning and Development Specialist will play an instrumental role in the effectiveness of training delivered to the RPM Consumer Group. They will ensure programs are aligned with organizational and functional strategy and objectives. They will build human capital through employee development programs. Measures and reports on effectiveness of programs and identifies areas for improvement. They will work with a team to implement learning journeys and training programs with the goal to improve participants.
This position will partner with internal business departments, HR business partners, and subject matter experts to perform needs assessments, provide learning and development expertise and create and deliver learning and development programs that increase individual and organizational performance.
This individual will be a strong communicator and bring a high level of attention to detail to the team. This person will be a team player that brings a willingness to grow and learn.
RESPONSIBILITIES
Learning Culture and Engagement:
Assist to formulate and implement learning and development programs based on the business and organizational needs.
Fully understand features and designs of complex learning and development programs and effectively deploy to achieve desired business outcomes.
Demonstrate best practices and methodology in each phase of the training lifecycle; assessment, design, develop, implementation, and evaluation (i.e. conducting a learning needs analysis, crafting skill assessments, creating design storyboards, architecting design frameworks, etc.)
Create a diverse range of instructional materials and enablement collateral -including presentation materials, participant guides, storyboarding, simulations, social learning, video content, games, etc.
Create, launch, analyze, and report on training surveys.
Evaluate needs to identify critical areas of opportunity for developmental improvements.
Stay abreast of latest developments in learning trends, changes in learning theory, and developments in learning technology.
Partner Collaboration:
Identify learning needs, skills gaps and create a plan to address these needs.
Work with Subject Matter Experts (SME) to design training programs, determine most effective delivery method, and implement the programs.
Work with team to manage learning partners and other vendors.
Collaborate to drive the vision and strategy for leadership and professional development.
Communicate needs of business partners and be able to gain buy in from management to assist in the development of learning strategy.
Communication:
Play a large role in executing the overall communication strategy.
Communicate the effectiveness of training programs and listen to feedback to make needed adjustments to training programs.
Technology & Innovation:
Work within LMS to create learning paths, make learning recommendations, assign learning, create reports, assist in troubleshooting and logistics within the system.
Make recommendations on how to improve the learners experience within the LMS.
Work with SME to create eLearning training utilizing the available tools. (Brainshark, and other tools)
Create a variety of participant materials, videos, practical exercises and interactive eLearning.
QUALIFICATIONS
Bachelor's degree in business, Learning and Development, HR, Education.
3-5 years professional experience in Learning & Development roles.
Demonstrated interpersonal skills and ability to work independently.
Ability to juggle multiple projects and changing deadlines, remain open-minded and adaptable.
Excellent written and verbal communication skills, with the ability to build rapport with diverse stakeholders.
Proficiency in MS Office suite and learning management systems (LMS). Oracle experience a plus.
Knowledge of instructional design principles and adult learning theories is desirable.
Attention to detail and a commitment to maintaining confidentiality.
Proven analytical and problem-solving skills.
Ability to work within a team-oriented environment, have fun and drive impactful change.
SKILLS AND COMPETENCIES
Demonstrated effectiveness at assessing learning needs and designing and developing solutions tailored to identified needs.
Strong self-motivation, high level of initiative, and advanced problem-solving skills
Strong time management and organizational skills with ability to manage multiple priorities in a dynamic, changing environment.
Exceptional interpersonal skills with ability to effectively negotiate with and influence all levels of associates, from individual contributors to executives, as wells as vendors.
Ability to think strategically, independently, and creatively, and take ownership of critical issues.
High level of business acumen; understanding how training fits into the organization's strategic plans.
Excellent project management and organizational skills with a strong attention to detail.
Facilitation experience a plus.
Strong coaching and consulting skills with a track record of quickly gaining credibility and partnering collaboratively with a variety of associates, managers, and leaders.
Certifications such as CPLP (Certified Professional in Learning and Performance) or CPTD (Certified Professional in Talent Development) are a plus.
BENEFTITS
Medical, Dental and Vision Insurance
Company Provided Life Insurance
Paid Time Off (PTO)
Company-paid short-term and long-term disability
401(k) plans
Employer-funded pension plan
Tuition Reimbursement
PAY RANGE
75,000 to 90,000 per year.
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $7.3 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
DAP has an exciting opportunity for a Production Work Leader at our Baltimore Plant!
Our associates enjoy competitive pay in addition to a comprehensive benefits package that includes:
Pension Plan
401k with Company Match
Health/Dental/Vision Insurance
Paid Parental Leave
Stock Purchase Plan
...and much more! This position supports the plant's manufacturing operation by assisting the shift Production Supervisor of the packaging area.
Below is the available shift schedule:
2nd Shift (Monday to Thursday from 3:00 PM - 1:00 AM)
Overtime is available/required. Associates earn double-time pay for all hours worked in excess of 50 hours in your standard work week!
Responsibilities:
Assists the Production Supervisor with assigning daily work and directing team members
Communicates with other departments consistently to ensure efficient workflow
Assists in maintaining an accurate inventory by proper reporting of material usage, minimizing waste, reporting any spills, and ensuring all items per case and cases per pallet counts are accurate
Maintains production logs to accurately record downtime/issues. Completes all paperwork accurately
Utilizes SAP software
Performs housekeeping duties to ensure a neat and orderly work area
Abides by all departmental and plant safety rules
Works in other areas as required by business needs
Requirements:
Previous experience in a manufacturing environment
Prior experience in a lead role or similar position directing others
Must be able to lift up to 50 lbs. regularly and stand for periods of up to 3 hours at a time
Ability to climb steps/ladders
Must wear required PPE at all times throughout the shift (safety glasses, ear plugs, steel-toed shoes, gloves)
Excellent communication skills and ability to work well with others
Pay Rate:
$28.36/hr - $29.14/hr
About DAP
DAP is a market leading manufacturer, innovator and marketer of home repair and construction products including caulks, sealants, spray foam insulation, adhesives, and patch and repair products. DAP is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services.
You will find DAP products in the hands of professional painters, remodelers, builders, and do-it-yourselfers, and in 60,000 retail outlets, ranging from home centers and mass merchandisers to your local hardware, pro contractor channels and paint stores. DAP's eight manufacturing and distribution facilities in the United States of America and Canada service North America and the world.
At DAP, we hire the best people and give them a collaborative and rewarding work environment that empowers them to succeed! We support associates in continuous professional growth and collaborate on the steps it takes to get to the next level in their careers. Our associates enjoy a comprehensive benefits package including 401(k) with company match, pension, paid parental leave, competitive health insurance rates, employee stock purchase plan, tuition reimbursement, free wellness programs and more! Learn more about DAP's history, culture and benefits at www.dap.com/careers/
DAP - On the job since 1865.Apply for this ad Online!....Read more...
JOB DESCRIPTION
Essential Duties and Responsibilities:
Responsible for project execution including process improvements utilizing existing equipment and/or selection, justification, CAR processing, purchasing, and installation of new equipment. Support efforts including in person training and documentation.
Determine design and recommending changes to implementing manufacturing systems that will increase productivity, for machine, human interaction, method/process, raw material & environmental variability. Design to incorporate Lean principles to improve reliability, ease of use & maintenance, minimize changeover times, and to minimize production losses.
Provide cross functional project management across key areas of manufacturing.
Manage projects through a review process from project scope charters through successful startup transition to the local site team. This includes working with the plant operational teams on providing training, writing appropriate standard operating procedures, and maintenance of training plans.
Apply the Process Safety Management (PSM) regulations to day to day operations. This includes writing appropriate procedures, conducting Change Management paperwork, knowing and applying Federal and State guidelines.
Frequent interface with plant personnel, operators, coordinators, and maintenance personnel across a Continuous Operation shift structure..
Required Experience:
BS in Chemical Engineering preferred. Industrial and Electrical Engineers with hands-on mechanical & chemical experience will also be considered.
2+ years of engineering job experience.
Good process management, written and verbal communication skills are required along with a high level of initiative.
Demonstrated strong leadership skills, in project and people management in a continuous improvement environment in the areas of production, safety, quality and Lean manufacturing principles.
Salary Target Range: $85,000- $105,000; bonus eligible
From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes PTO, paid holidays, medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP and a stock purchase plan. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service.
Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online!....Read more...
