One Call Values and Attributes
Building Trust.
Doing the Right thing.
Taking Ownership.
Delivering with Passion.
Continually Improving.
1. Ensure all activities undertaken are done as per the guidelines of the FCA.
2. Achieve and maintain your targets & SPI’s (audit averages, Reviews, Complaints Caused, CPD logs and errors). Must not fail 3 days running.
3. Ensuring correct actions are taken on the consumer's file depending on the type of policy, to stop repeat calls.
4. Offer midterm adjustment quotes to consumers and process these issuing cover when instructed, additionally ensuring that the account as a result of the midterm adjustment, is posted correctly.
5. Always detail in notes what course of action you have taken on each file, so colleagues can understand what consumers have been advised.
6. Cross-sell legal, breakdown, excess reducer, Total loss top up, HPI and Tools in transit products in the correct way. Ensure that the account is sorted and the relevant notes added.
7. Check through your own personal diary lists to ensure that they are kept up to date.
8. Maintain a good working knowledge of all areas within the department.
9. At all times, providing a high level of customer care and service to ALL customers.
10. Ensure you are asking at the end of all calls if the consumer is happy with the service you have provided.
11. Ensure that Data Protection is practised at all times.
12. Any other reasonable request which may be made of you from time to time.
13. Check banking daily to ensure no errors are made.
You will also build knowledge in:
Knowledge of FCA Handbook.
Bribery Act 2010.
Financial Services Act 2012.
Road Safety Act 2006.
Data Protection Act 1998.
Fraud Act 2006.
The Consumer Protection (Distance Selling) Regulations 2000.
The Financial Services & Markets Act 2000.
The Financial Markets (Distance Selling) Regulations 2004.
Training:Training will be at Doncaster College by day release where you will access a wide range of facilities on offer.
You will undertake the Level 2 Customer Service Practitioner apprenticeship standard.
https://www.instituteforapprenticeships.org/apprenticeship-standards/st0072-v1-1
You will undertake Functional Skills for English and/or maths if needed.
You will undertake both on and off-the-job training by a team of industry-qualified professionals to give you the best skills, knowledge, and experience.Training Outcome:Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate.Employer Description:Providing a wide range of insurance to customers in the United Kingdom since 1995
One Call Insurance lets you compare car insurance, home insurance, van insurance, motorbike insurance and travel insurance from our panel of trusted insurance providers. As well as these, we also offer many other insurance products and services including temporary insurance, learner driver insurance and breakdown.
We know value is a key factor when choosing who you purchase your insurance from. It’s not all about who is cheapest though. We try to offer customers added benefits you don’t get with other providers.Working Hours :30 hours in office (4 days a week) with 7.5 hours day release weekly – Monday – Friday with day release day up for discussion.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Work a regular operational station such as café, reception, floor walking, parties, or kitchen to build core skills
Support the daily running of the venue, including rota planning and team supervision
Deliver outstanding customer service and handle guest enquiries professionally
Shadow and work with the management team to develop and test leadership skills
Assist in organising and delivering birthday parties and group bookings
Be part of a fun, energetic team and contribute fresh ideas to keep the venue exciting and up to date
Maintain high standards of health & safety, cleanliness, and food hygiene across all areas
Training:Training will be delivered through a blend of on-the-job learning and structured support from HIT Training. Apprentices will attend regular face-to-face and online sessions with a dedicated HIT Vocational Trainer. Sessions typically take place every 4–6 weeks and are arranged around shift patterns to minimise disruption. All training is delivered in the workplace, with no requirement to travel to a college site. Additional support is available for English and maths if required.Training Outcome:Successful apprentices may progress into permanent supervisory or management roles within our business, including Duty Manager or Assistant Venue Manager positions. There may also be opportunities to continue training and advance into senior operational or multi-site management roles within the wider group.Employer Description:Astrabound Limited is a well-established family entertainment centre based in Doncaster, serving the local community since 2008. Specialising in providing a safe, engaging, and high-energy play environment for children aged 0–8 years, we are committed to creating memorable experiences for families. Our team is passionate about hospitality, customer service, and child-focused fun.
We are also proud to be linked with our sister venue, Go Bounce, which caters to children aged 6–16, offering trampoline-based activities and birthday party experiences. Together, our venues provide a dynamic, inclusive, and fast-paced environment for team members to grow, learn, and lead. We value creativity, energy, and a strong commitment to service excellence.Working Hours :Apprentices will typically work 30 to 40 hours per week on a shift pattern, including some evenings and weekends, depending on business needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
Day-to-Day Ledger Inputs:
Assist in maintaining accurate financial records by inputting daily transactions into the company ledger.
Support the finance team in tracking expenses and revenues to ensure timely and accurate reporting.
Policy Formulation and Document Control:
Collaborate with team members to formulate and revise policies relevant to on-site operations.
Ensure that all controlled documents are consistently updated and compliant with company standards.
Maintain an organised filing system for easy access to policies and procedures.
Plant Equipment Management:
Oversee the off-hiring process of all plant equipment, ensuring that all necessary documentation is completed and filed appropriately.
Liaise with suppliers and end-users to verify that accounts are in good standing and that all contractual obligations are fulfilled.
Day-to-Day Company Support:
Provide administrative support to various departments as needed, including scheduling meetings, preparing reports, and managing correspondence.
Assist in the coordination of company events, training sessions, and team-building activities.
Contribute to the overall efficiency of the company by actively participating in team meetings and offering suggestions for improvement.
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Friday, 9:00am to 4:00pm, with 1 hour break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
