The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Are you an IT Sales Professional?
We are looking for an IT Sales Professional to join a UK-based IT solutions provider specialising in hardware, software, and cloud solutions from leading vendors. Salary & Benefits: Up to £40,000 plus commission (£60k-100k OTE)
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients and driving new business growth. You will be selling hardware, software, cloud solutions, and IT services to corporate clients, helping them optimise their IT infrastructure.
Your Responsibilities? Identify and generate new business opportunities within the corporate B2B sector.
? Manage the full sales cycle: prospecting, qualifying, quoting, closing, and renewals.
? Build and maintain strong relationships with clients, vendors, and distributors.
? Provide bespoke IT solutions, including hardware, software, cloud, and IT services.
? Stay up to date with market developments and emerging technologies.
? Meet and exceed agreed sales targets.
What We're Looking For? Previous experience as an IT Sales Representative, IT Sales Executive, IT Account Executive, IT Business Development Manager, IT Account Manager, Channel Sales Executive, Channel Sales Manager, Account Executive, Inside Partner Account Manager, Sales Account Manager, Technical Internal Sales Representative, or similar.
? Experience generating pipelines, winning new business within the IT industry.
What's on Offer? Competitive salary
? Uncapped commission structure
? Excellent earning potential (£60k-100k OTE)
? Flexibility and autonomy to build your client portfolio
? Collaborative and entrepreneurial working culture
? Career progression opportunities within a growing organisation
? Modern office setting with convenient transport links and nearby amenities
If you're commercially driven, confident selling to corporate clients, and ready to accelerate your IT sales career, we'd love to hear from you.
Important Informa....Read more...
Are you an IT Sales Professional?
We are looking for an IT Sales Professional to join a UK-based IT solutions provider specialising in hardware, software, and cloud solutions from leading vendors. Salary & Benefits: Up to £40,000 plus commission (£60k-100k OTE)
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients and driving new business growth. You will be selling hardware, software, cloud solutions, and IT services to corporate clients, helping them optimise their IT infrastructure.
Your Responsibilities* Identify and generate new business opportunities within the corporate B2B sector.
* Manage the full sales cycle: prospecting, qualifying, quoting, closing, and renewals.
* Build and maintain strong relationships with clients, vendors, and distributors.
* Provide bespoke IT solutions, including hardware, software, cloud, and IT services.
* Stay up to date with market developments and emerging technologies.
* Meet and exceed agreed sales targets.
What We're Looking For* Previous experience as an IT Sales Representative, IT Sales Executive, IT Account Executive, IT Business Development Manager, IT Account Manager, Channel Sales Executive, Channel Sales Manager, Account Executive, Inside Partner Account Manager, Sales Account Manager, Technical Internal Sales Representative, or similar.
* Experience generating pipelines, winning new business within the IT industry.
What's on Offer* Competitive salary
* Uncapped commission structure
* Excellent earning potential (£60k-100k OTE)
* Flexibility and autonomy to build your client portfolio
* Collaborative and entrepreneurial working culture
* Career progression opportunities within a growing organisation
* Modern office setting with convenient transport links and nearby amenities
If you're commercially driven, confident selling to corporate clients, and ready to accelerate your IT sales career, we'd love to hear from you.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
Skills and experience required for the successful IT Support Technician:
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
Benefits for the Succesful IT Technician:
- Additional holidays for life events
- Holiday buy and sell scheme
- Maternity pay
- Free parking
- Free eye test
- Health and wellbeing scheme
If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you.....Read more...
Overview:
We are seeking a motivated and enthusiastic IT Apprentice to join our team in Brentwood, Essex. This is an excellent opportunity for someone at the beginning of their IT career, with a passion for technology and a desire to build real-world experience while working toward a formal qualification.
Key Responsibilities:
Provide first-line IT support to staff and users, under guidance
Assist in setting up and maintaining Windows 11 devices
Support basic network tasks (e.g., checking connectivity, cabling, IP configuration)
Monitor and maintain Wi-Fi connectivity and escalate issues where necessary
Help implement and follow basic IT security protocols (passwords, updates, antivirus, etc.)
Support software installations, patching, and troubleshooting
Assist with setting up user accounts, email, and permissions
Document issues and solutions in the IT support system
Visit local sites (as required) to support hardware or connectivity needs
Training:
Level 4 Network Engineer (CompTIA Systems Engineer) Apprenticeship Standard
You will receive full training and support from the Just IT Apprenticeship team to increase your skills and knowledge
Your training will include gaining internationally recognised Level 3 IT qualifications
Training Outcome:Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:We have over 24 years in IT Support and maintenance and have invested heavily in the latest technology.
We have adapted our skills in this every increasing IT market. As every client has different needs, we can provide a bespoke solution to meet your IT requirements.
Our professional and technical teams aim to provide accurate solutions, and a swift response to any IT enquiries.
We have a 24hr helpdesk allowing you to report any issues and let the technical team respond to your SLA’s.Working Hours :Monday - Friday, 9:00am - 5:30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Familiarity with Microsoft 365,Windows 11 operating system,Motivated,Positive attitude,Passion for ICT,Hardware and software,Troubleshooting,Basic knowledge of networking....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
Support the IT service desk by responding to incoming tickets and service requests.
Responsible for contributing towards the upkeep of IT documentation, including peer reviewing.
Responsible for the first point of contact for IT issues
Accountable for escalation of IT problems to second-line support teams or the IT manager, where applicable.
The creation of new user accounts and delivery of training for both new and existing users.
Contribute towards monthly KPI metrics, with an aim to drive continuous improvement of services.
Contribute towards IT projects both internally and across the wider organisation.
The job description is not intended to be exhaustive.Training Outcome:Potential permanent position upon completion of this apprenticeship program, depending on business needs.Employer Description:At analox, our values, teamwork, commitment to excellence, customer focus, pride, integrity, and boldness are at the heart of everything we do, guiding how we work together, innovste and serve our customers.Working Hours :Monday - Friday.
Times TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
Key Responsibilities:
Provide technical support and assistance to employees and customers via phone, email, and in-person
Troubleshoot and resolve hardware and software issues, including desktops, laptops, printers, and other IT equipment
Diagnose and resolve technical problems, including network connectivity, email, and software applications
Assist with setting up and configuring IT equipment, including desktops, laptops, and mobile devices
Collaborate with other IT team members to resolve complex technical issues
Document and track technical issues and resolutions
Perform routine maintenance and updates on IT systems and equipment
Provide training and guidance to employees on IT systems and equipment
Requirements:
Demonstrate an aptitude and enthusiasm for computers and information technology
Outstanding communication and customer service skills are absolutely essential
Any experience in a computer support role will be welcome
Excellent problem-solving and analytical skills
A self-starter with high levels of initiative
Ability to work in a fast-paced environment with constantly changing priorities
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:This apprenticeship offers a strong foundation for a career in IT. Upon successful completion, you may progress into a permanent IT Support role or further your development through higher-level IT apprenticeships or specialist qualifications in areas such as:
Network or Systems Administration
Cyber Security
Cloud Computing
IT Project Management
Digital Infrastructure
You’ll gain valuable hands-on experience that can lead to a wide range of roles within the education sector or the wider tech industry.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 9.00am - 5.00pm with 30 minute unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
What you’ll be doing:
As an IT Support Apprentice, you’ll play a key role in delivering technical support and assisting with IT projects.
Your day-to-day will include:
Providing first-line technical support via phone, email and ticketing systems
Logging, updating and managing support tickets accuratelyTroubleshooting common IT issues within agreed service levels
Configuring laptops, desktops and mobile devices
Installing software and ensuring devices remain secure and operational
Supporting Microsoft systems, hardware setups and documentation tasks
Occasionally attending customer sites alongside experienced engineers
Training Outcome:90% of QA apprentices secure permanent employment after completion. This is 20% higher than the national average.Employer Description:Mooncomputers are a well-established UK IT solutions provider with over 20 years of experience delivering managed IT services, cybersecurity, cloud solutions and 24/7 helpdesk support. We pride ourselves on providing reliable, customer-focused IT services that help businesses stay secure, productive and future-ready.Working Hours :Monday to Friday, 9.00am to 5.30pmSkills: Communication skills,IT skills,Organisation skills,Team working,Initiative....Read more...
Your job duties will include:
To provide 1st line, desk side and remote IT Support to all users
To escalate IT issues to the IT manager and/or IT team where necessary
Troubleshoot technical issues and escalate when needed
Repairing IT equipment within the office
Trouble shooting IT issues
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals
Maintain endpoint securityTo complete internal user moves, including phones
To create new users and disabling expired accounts in accordance with HR requirements
Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Our core business is providing electrical contracting and solar PV installation for new-build housing. From our 22 branches we typically wire over 24,000 homes a year nationwide. Around 950 people make up our team, including around 700 directly employed site-based staff. We pride ourselves on offering long-term career progression for roles across the business, with over 70% of our managers in technical roles having first joined us as apprentices.Working Hours :Monday to Friday, 8.00am to 5.00pm, with an early finish on Fridays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Initiative....Read more...
The role will provide experience in the following areas:
Use of IT systems such as Microsoft, Google and Power BI.
Stakeholder management for IT requirements.
Maintaining documentation in line with GDPR and ISO requirements.
IT techniques such as report generation from Power Bi and excel/google sheets management.
Peer to peer shadowing of IT activities undertaken in the contract.
Undertaking key learning modules as provided by Iron Mountain such as code of ethics.
Working alongside the Technical Business analyst and supporting the role in the following areas:
Providing technical support to operations, PMO and contract teams.
Support the production of process maps to aid IT guidance documentation on software used in the contract.
Work closely with client IT teams and raise IT service desk tickets to support requests on ongoing work.
Provide administration support on any IT testing that the Technical Analyst may be undertaking.
Learn how to run Power BI reports and share with stakeholders.
Training:Level 3, Digital Support Technician
Fortnightly attendance at Riverside College, WidnesTraining Outcome:There may be the opportunity to apply for employment with this company at the end of the Apprenticeship, if suitable vacancies arise.Employer Description:With over 240,000 customers in 61 countries, Iron Mountain is trusted by the world's leading organisations.
This role will focus on Iron Mountain’s contract with the Nuclear Decommissioning Authority.Working Hours :Monday - Friday 07.30 - 15.30Skills: IT skills,Attention to detail,Team working,Experience of using Excel,Health and safety,Able to follow site procedures,Basic financial acumen,Good English language skills,Follow verbal instructions,Follow written instructions,Willing to learn and grow,Able to work independently,Adheres to confidentiality,Professional conduct....Read more...
IT Support & Infrastructure:
Provide 1st line IT support for club staff, coaching staff and operational teams
Install, configure and maintain desktop computers, laptops, printers and mobile devices
Support Windows and/or macOS environments, including user accounts and permissions
Assist with network troubleshooting, including wired and wireless issues
Maintain IT asset inventory and documentation
Assist with software deployment, updates and patch management
Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
Maintain and support A/V systems across the stadium, offices and training facilities
Configure and troubleshoot:
Meeting room presentation systems
Projectors and display screens
Video conferencing systems (e.g., Teams, Zoom)
Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support
Provide IT and A/V support during home matchdays and club events
Assist with setup and troubleshooting of:
Scoreboard and stadium display systems
Ticketing or access control systems
Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support
Provide responsive support for ad-hoc IT and technical requests from various departments including coaching, medical, media and administration
Assist with equipment setup for meetings, presentations and club events
Assist with IT-related projects and infrastructure upgrades
Training:
One day study day- remote
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.Working Hours :37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.Skills: IT skills,Attention to detail,Team working,Creative,Initiative....Read more...
IT ManagerLondon £45,000-£50,000We are working with a lifestyle hospitality brand with an expanding portfolio. They are seeking an experienced and hands on IT Manager to support both day to day hotel operations and large scale transformation projects across multiple properties.The role:
Oversee daily IT operations across hotel systems (PMS, POS, Wi-Fi, CCTV, door access, payment and booking platforms), ensuring smooth performance and minimal disruptionProvide responsive, solution focused support to hotel teams while acting as the key link between central IT and on property operationsLead IT delivery for hotel refurbishments and new openings, including infrastructure upgrades, system implementations, and hardware deploymentCollaborate with internal teams and external suppliers to deliver scalable, future ready technology solutions aligned with business needsDeliver high level IT support to senior stakeholders and VIP users, ensuring seamless operation of devices, meeting rooms, and communication toolsManage infrastructure, security, and compliance across sites, while supporting IT strategy, standardisation, and scalability as the business grows
Experience:
Proven experience in an IT role within the hotel or hospitality sectorHands on involvement in hotel refurbishments and new openingsExperience working in a head office environment supporting multi-site operationsStrong knowledge of hotel systems (PMS, POS, door access, CCTV, telephony/VoIP)Solid understanding of Windows environments, networking, Wi-Fi, Active Directory, and Office 365Experience supporting senior executives and VIP stakeholdersExcellent communication and stakeholder management skillsAbility to work across multiple locations in a fast paced environment
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You will learn how to:
Monitor and maintain systems and networks
Installation, configuration and management of systems
Diagnose faults and solve technical issues by phone, email or in person at the client site
Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
Work to strict SLA’s
Update and maintain internal documentation and ticket systems
Communicate clearly to clients in non-technical jargon
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK Driving License....Read more...
Respond to helpdesk queries via phone, email, or ticketing system
Diagnose and troubleshoot hardware/software issues
Escalate complex issues to higher-level support teams (2nd/3rd line)
Assist with setting up and configuring new IT equipment (PCs, printers, routers)
Apply software updates and security patches
Monitor antivirus and backups
Help users understand and use software tools
Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365)
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Established in 2000, Ability IT are a leading player in business to business IT support and Telecoms across our region and beyond and have built up a vast client list ranging from SME’s through to large corporates.Working Hours :Monday to Friday, 8:00am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative....Read more...
IT Technical Project Manager – Mergers & Acquisitions
£600 – £650 per day (outside IR35)
6-month initial contract
London – hybrid working
We are supporting a high-growth organisation undergoing rapid expansion through acquisitions and building a specialist M&A IT capability. They are seeking an experienced IT Technical Project Manager to lead complex integration programmes across the full acquisition lifecycle.
This role sits within a dedicated, strategically independent M&A IT team and offers the opportunity to work on multiple concurrent integrations in a fast-paced, transformation-led environment. With up to 10 acquisitions planned annually, you will play a critical role in ensuring seamless technical integration and value realisation.
A key focus of this role will be tenant-to-tenant migrations (particularly within Microsoft 365/Azure environments), making prior experience in this area essential.
Responsibilities
Lead end-to-end delivery of M&A IT integration projects, with a strong focus on technical workstreams
Own and deliver tenant-to-tenant migrations (e.g. M365, Azure AD), ensuring minimal disruption and secure data transition
Develop and manage detailed project plans, timelines, budgets and technical delivery roadmaps
Establish and drive governance frameworks, including risk, issue and dependency management
Coordinate cross-functional stakeholders (IT, Security, Legal, HR, Finance, Operations) and third-party vendors
Support IT due diligence, assessing infrastructure, applications and data landscapes of target companies
Oversee cutover planning, migration execution, hypercare and post-integration optimisation
Ensure solutions align with enterprise architecture, security and compliance standards
Track and report on KPIs, SLAs and delivery milestones
Provide clear, structured reporting to senior stakeholders and leadership
Requirements
Proven experience as an IT Technical Project Manager within M&A, integration, or transformation environments
Strong hands-on experience delivering tenant-to-tenant migrations (M365/Azure essential)
Solid understanding of cloud platforms, identity management and enterprise IT infrastructure
Experience managing complex technical workstreams and multiple concurrent projects
Strong knowledge of delivery methodologies (Agile, PRINCE2, PMP)
Excellent stakeholder management and communication skills
Experience working with third-party vendors and system integrators
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As a Digital Support Technician Apprentice, you will provide first-line digital and IT support across the organisation, helping colleagues make effective use of technology and digital tools. You will learn how to deliver technical assistance, maintain digital systems, and support the smooth running of day‑to‑day IT operations.
You will gain hands-on experience in:
Responding to IT support requests and troubleshooting issues
Installing, configuring, and updating software and hardware
Supporting users with digital tools such as Microsoft 365
Maintaining accurate records of IT support activities
Learning basic networking, security, and device management
Managing user accounts and permissions
Identifying and escalating more complex issues where needed
Training:Digital Support Technician Level 3.Training Outcome:The successful candidate may be chosen to have a full-time role after completing their apprenticeship.Employer Description:Our Digital Marketing, IT Infrastructure, Content Creation, and Data Analytics apprenticeships are designed in collaboration with employers. We combine expert teaching and learning with real-world experience to equip our apprentices with the skills, knowledge, attitudes and behaviours for a successful career.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Work as part of a team of 7 within the IT Engineering department
Test laptop, desktop, and server components, as well as complete computer systems and peripheral equipment
Learn how to safely dismantle and rebuild IT hardware
Carry out testing and diagnostic checks on switches and routers
Diagnose hardware faults and carry out repairs where appropriate, including some soldering
Provide technical support to customers
Identify, investigate, and diagnose IT problems and faults
Use relevant tools, technologies, and processes to resolve IT issues
Communicate with users at all levels, explaining steps to resolve issues or set up systems
Apply appropriate testing methodologies to hardware and software
Record work completed accurately and escalate issues when required
Training:Training will be delivered by South Devon College on a day-release basis, with the apprentice attending college one day per week.
During the apprenticeship, the apprentice will complete the required knowledge modules that form part of the level 3 apprenticeship standard. These modules will cover core IT and technical principles, helping to build a strong foundation in ICT alongside practical workplace experience.
The apprentice will also be supported to develop a portfolio of evidence and prepare for end-point assessment, with guidance from both the college and the employer throughout the programme.
On successful completion of the apprenticeship, the apprentice will achieve a Level 3 ICT Diploma, providing a recognised qualification and a strong pathway into a long-term career in IT.Training Outcome:Our apprenticeships are offered with the intention of long-term employment, giving successful candidates the opportunity to build a lasting career with us. We are committed to supporting further training and progression as individuals develop their skills and experience.
The majority of our workforce has remained with the business long term, reflecting our positive working environment and strong team culture. We actively encourage team building through regular social events and believe in recognising and rewarding employees who go above and beyond in their roles.Employer Description:Tekeurope is a hardware-focused company supplying computer spare parts and repair services to organisations within the maintenance and insurance sectors. We work with a wide range of equipment, including desktops, laptops, servers and other IT hardware, offering both new and refurbished components.
The business specialises in component-level repairs rather than helpdesk or software support services. However, we are able to provide a structured environment for an apprentice to learn, practise and develop practical IT and hardware repair skills.
The IT workshop is one of four key departments within the company, alongside sales, finance and warehouse operations, allowing apprentices to gain an understanding of how technical teams work closely with other business areas.Working Hours :9.00am to 6.00pm, with an hour break, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market. They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly. You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently. A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress. If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business. The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you. The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC....Read more...
Process and resolve IT support tickets
Provide technical assistance to internal staff
Learn about IT infrastructure, systems administration, and troubleshooting
Support hardware and software installation and configuration
Assist with user account management and access control
Training Outcome:Possible full time role on completion.
Progression routes include:
IT Support Technician
Service Desk Analyst
2nd / 3rd Line Support Engineer
IT Systems Administrator
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 5.30pm (1 hour for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
What You’ll Do:
Provide day‑to‑day IT support for staff and students, managing support tickets and resolving technical issues
Maintain and develop all school IT systems, equipment, network infrastructure, servers, and software with the Senior IT Technician
Ensure IT resources are safe, secure, documented, and ready for daily use, including managing the asset register, equipment bookings, stock, and consumables
Install and maintain hardware, software, applications, and network components
Support multimedia needs for school events, lessons, and productions (audio, video, lighting)
Ensure safe installation of equipment and follow health & safety procedures
Contribute to ongoing IT projects, website updates, e‑resources, and general support for the wider technical/administration team
Strong communication, organisation, time‑management, and problem‑solving skills
Ability to work under pressure, prioritise tasks, and adapt to new systems
High accuracy, attention to detail, and confidence working with data
Team player with good customer‑service skills and flexibility to support school needs
Training:IT Solutions Technician Level 3.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday to Thursday - 8am - 4pm Friday 8am - 3.30pm (30-minutes lunch break)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills....Read more...
Key Responsibilities:
Apprenticeship Training: Follow a structured learning path in IT Solutions, progressing to the L3 IT Solutions Technician standard
Field Work: Travel to customer sites and data centres, supporting hardware, software, and network solutions
Customer Engagement: Build and maintain strong customer relationships, handle escalations, and ensure a high level of customer satisfaction
Commissioning Solutions: Work on the delivery and implementation of high-end IT systems
Knowledge Sharing: Contribute to team collaboration and enhance knowledge across the business
Essential Skills:
Passion for IT: An interest in IT hardware, compute architecture, storage, cloud, networks, and operating systems
Collaborative Mindset: Enjoy working with others to solve problems
Strong Communication: Excellent verbal and written skills
Motivation: Ability to work independently and as part of a team
Commitment to Learn: A genuine desire to build a career in IT
Security Clearances Notes:
This role may require national security and government-level vetting, including Baseline Personnel Security Standard (BPSS) checks, a Disclosure and Barring Service (DBS) check, and Security Check (SC) clearance. These checks are mandatory for all employees aligned to a secure customer account that requires such security clearances, due to the sensitive nature of the work and the secure environments in which our clients operate.
As part of this process, we are required to ask about criminal record information. The level of vetting for this role is exempt from certain provisions of the Rehabilitation of Offenders Act 1974. This means that, for the purposes of security clearance, you may be required to disclose both spent and unspent convictions, cautions, or other relevant information.
Please note that individuals who are unable to obtain -or maintain- the required level of security clearance throughout their employment cannot remain in their role. This includes situations where criminal record information prevents clearance from being granted, as holding the appropriate clearance is a condition of employment.
All information you provide will be handled confidentially and in accordance with data protection legislation. It is essential that the information you provide is accurate. Knowingly withholding information relevant to the vetting process or providing information that is later found to be inaccurate, may affect your application or, if discovered after employment has begun, will lead to a review of your security clearance and potentially your continued employment.
Apply Now:
If you’re ready to take the next step in your IT career and eager to learn and grow with a leading global company, we want to hear from you! Apply today and start your journey with CDS.Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the IT Solutions Technician Level 3 standard.
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeship-standards/st0505-v1-1Training Outcome:Upon completion, the apprentice will have a qualification for a Level 3 IT Solutions Technician.Employer Description:Who We Are:
At Hewlett Packard Enterprise (HPE), we believe in advancing edge-to-cloud solutions to help businesses succeed. Our subsidiary, CDS, supports HPE’s offerings, and we’re excited to welcome passionate apprentices to our two-year apprenticeship programme.
What We Offer:
Fully Funded Apprenticeship: L3 IT Solutions Technician Apprenticeship through LearnTech, plus access to CDS internal programmes and the HPE Early Careers programme.
Dedicated Mentorship: Learn from experienced team members who are committed to your growth.
Hands-On Experience: Work with diverse technologies and business-critical projects.
Training & Development: Certification through LearnTech and CDS internal training.
Career Opportunities: Potential to transition into a permanent
Technical Field Engineer role or explore other career paths within HPE.
Working Hours :Monday - Friday, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
We are looking for an IT Support Technician Apprentice to provide high-quality first-line and onsite IT support while developing practical skills through a recognised UK apprenticeship programme.
This role offers hands-on experience supporting the technology used across our business, helping colleagues work efficiently while learning modern IT infrastructure, cloud platforms, and cybersecurity practices.
The apprentice will work closely with experienced engineers and receive structured training alongside real workplace responsibilities.
Key Responsibilities
End-User Support
Provide first-line support for hardware, user access, and collaboration tools
Assist colleagues with Microsoft 365 services including Teams, SharePoint, and OneDrive
Support core business systems including CRM and booking/reservation platforms
Provide a helpful and professional IT presence within the office
Assist remote staff with day-to-day technical issues
Log, manage, and update support tickets within agreed service levels
Joiners / Movers / Leavers
Assist with onboarding and offboarding activities
Help prepare and deploy laptops and devices using Intune and Autopilot
Maintain records of IT equipment and assist with asset tracking
Office Technology Support printers, meeting rooms, and AV equipment
Help set up workspaces and assist with office moves
Operations & Learning
Follow documented IT processes and procedures
Work with senior engineers to resolve technical issues
Assist with system upgrades, improvements, and infrastructure projects
Develop basic scripting or automation skills (for example PowerShell) as part of training
Apprenticeship & Training
This role is designed to support a recognised UK IT apprenticeship programme (Level 3 Information Communications Technician).
You will:
Receive structured technical training alongside your job role
Gain hands-on experience with modern IT systems
Work toward an industry-recognised qualification
Be supported by experienced engineers and mentors
Ideal Candidate:
We understand that apprentices are at the start of their careers, so we value curiosity, enthusiasm, and willingness to learn.
You may be a good fit if you:
Are interested in technology and how systems work
Enjoy solving problems and helping people
Communicate clearly with both technical and non-technical colleagues
Have basic familiarity with Windows and common office software
Are eager to learn cloud technologies and modern IT practices
Can organise tasks and take responsibility for completing work
Training:This apprenticeship is delivered as a day release, you will be required to attend college once a week.
Level 3 Information Communication Technician
Knowledge, Skills and Behaviour
Training Outcome:Potential opportunity to become full time Technician and develop 2nd line support & infrastructure skills.Employer Description:Ocean Holidays is an award-winning UK travel company specialising in long-haul holidays, with a particular focus on destinations such as Florida, the Caribbean, and Mexico. We work with leading airlines, hotels, and attraction providers to create tailored holiday packages for customers across the UK. Our team supports customers both online and over the telephone, helping them plan memorable travel experiences. We are a growing business with a friendly and collaborative culture, offering opportunities to develop skills and build a career within the travel industry.Working Hours :Monday - Friday, 9am to 6pm with a 1 hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
