Data Centre Sales Manager – IT Channel
Location: Field-based (UK-wide, with head office in Hemel Hempstead)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced IT channel sales professional with deep knowledge of the data centre sector?
Our client, a global leader in sustainable IT and infrastructure solutions, is expanding their data centre solutions division across the UK. This is an exciting opportunity to drive growth through IT channel partners, hyperscalers, and enterprise operators, delivering next-generation cloud, networking, and data centre solutions.
As Data Centre Sales Manager – IT Channel, you will:
Develop and manage strategic relationships with IT channel partners, cloud service providers, and data centre operators across the UK and Europe.
Identify new business opportunities through hyperscalers, cloud platforms, and managed service providers (MSPs).
Collaborate with technical and pre-sales teams to deliver tailored solutions and proposals for partners and end clients.
Drive revenue growth and partner engagement, expanding the IT channel network in the data centre sector.
Act as the primary liaison for IT channel accounts, supporting partners in positioning the company’s offerings with their customers.
Key Skills and Experience for this Data Centre Sales Manager – IT Channel role:
Proven track record working in a data centre infrastructure business covering IT channel sales, business development, or account management within the data centre, cloud, or IT infrastructure sectors.
Strong knowledge of the UK and European data centre ecosystem, including hyperscalers (AWS, Azure, Google Cloud) and operators.
Experience selling through IT channel partners, distributors, or VARs.
Full UK driving licence required.
This is a strategic role within a global, innovative brand at a time of rapid growth. You will have autonomy to shape the IT channel business in the data centre sector, with clear progression opportunities and the backing of a well-established company.
To apply, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 for more information.....Read more...
This role is a fantastic first step towards working in IT support with local schools, this is a hybrid opportunity where you will be field based for the majority of the role. You will be part of a team where you will learn everything about IT support, schools broadband and much more!
The IT Technician will be responsible for the following duties:
Remote IT support
Shadow IT & AV technicians
Work with network support
Assist with IT maintenance
Support Data Protection Act
Help MD with daily routines
Aid school IT coordination
Maintain AV equipment
Manage warranty process
Install or reimage devices
Follow access permissions
Keep MIS info up to date
Manage & close support tickets
Handle quotes & purchases
General Requirements:
Provide great customer care
Organise work & aid team
Investigate varied issues
Manage time effectively
Follow Health & Safety rules
Follow company procedures
Maintain confidentiality
Do duties as appropriate
Attend required meetings
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:Progression routes will be discussed throughout the apprenticeship.Employer Description:Drift IT provide straightforward, innovative, and hassle-free IT support to education providers. They have an extensive client base of schools in the South East and over 20 years’ experience in the sector, providing a proactive, friendly approach to IT support that has been developed specifically with the needs of educators in mind. In 2025, Drift IT won the ‘best apprentice employer of the year’ in PETA’s annual apprenticeship awards.
We are a small company that really cares about the support we are giving to the local education sector. Friendly and supportive team genuinely working together to give the best service and IT support. We have been nominated for apprenticeship provider of the year award for the last 2 years. Working Hours :Monday - Friday 08.30 - 16.30 or 09.00 - 17.00Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Clean DBS record,Ability to prioritise,Good interpersonal skills....Read more...
Answering calls to the help desk and taking details into our ticketing system
Assisting your line manager in diagnosing IT issues using remote access software
Keeping tickets up to date with developments etc.
Checking overnight back up of client's systems and reporting any issues the ticketing system.
Setting up new users on Microsoft servers and Exchange servers including hosted servers.
Assisting with on-site installation of PC’s and server projects
Assisting with on-site diagnosing as required
Assisting with mobile phone and high-speed broadband new orders and diagnosing
You will be involved with VPN, CCTV and Hosted Telephony (VoIP) so a great opportunity for the right candidate to gain a wealth of experience
Training:Information Communications Technician Level 3 (A level).Training Outcome:Potential for permanent employment after apprenticeship.Employer Description:PC Docs are an industry leading IT Support company with one goal – to provide reliable, cost-effective professional IT Support Services to businesses of all sizes.
IT infrastructure should support your business and be scalable enough to grow along with you while providing a reliable and robust foundation. For every second a business wastes trying to resolve IT related issues, that business is losing money. At PC Docs, we pride ourselves in providing a high-quality service, expert advice and ensure that the IT equipment and setup you have is appropriate for you. For the times where it does go wrong, you can rest assured our friendly IT support staff are at hand to offer a speedy resolution so you can get back to running your business.
PC Docs has been supporting businesses throughout the UK for almost 15 years, and we like to think we’ve done ourselves, our partners and our clients justice by providing a first-class IT support service. Don’t just take our word for it though, read through some of our client testimonials!
We guard our reputation and always ensure we’re there for our clients when they need us.Working Hours :Monday - Friday 9am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Network Engineer Level 4 apprenticeship?
Our Network Engineer Level 4 apprenticeship is perfect for learners that are fresh out of an IT education or already employed in the tech sector and looking to take the next step. The Network Engineer Level 4 apprenticeship programme concentrates on modern network infrastructure, advanced connectivity and advanced security. This enables learners to develop and enhance technical skills, and ensure that they have the technical grounding needed to become a skilled Network Designer, Systems Engineer or Network Administrator.
QA’s Network Engineer Level 4 apprenticeship programme enables the apprentice to:
Get equipped with the advanced technical skills needed for the role
Learn the core networking and server administration skills required to support a traditional on-premise, cloud or hybrid network
Dive deep into the management of networks, exploring network hardware and software, network services and routing protocols
Get immersed in technical content designed around real skills, aligning to and relevant to employers and the market
Combine online learning live event training and on-the-job experience to develop real world skills using cutting-edge technology
Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
Business Relationship Manager – Critical National Infrastructure
Our client, a leading Critical National Infrastructure organization, is seeking an experienced IT Business Relationship Manager to build and maintain strong relationships with senior business leaders and ensure the successful delivery of IT services and projects in a highly complex environment.
Key Responsibilities
Act as a strategic liaison between IT and business stakeholders, ensuring technology solutions align with operational needs.
Build and maintain strong relationships with senior business leaders to drive digital transformation.
Oversee the delivery of IT services and projects, ensuring seamless integration within a regulated, high-security setting.
Identify opportunities for innovation and process improvement while managing risks and dependencies.
Provide expert guidance on IT governance, compliance, and service management best practices.
Requirements
Proven experience building and maintaining relationships with senior business leaders in a complex IT environment.
Strong background in IT service delivery and project management within large-scale organizations.
Expertise in governance, risk management, and compliance related to IT operations.
Ability to navigate highly regulated sectors, ensuring technology aligns with security and operational demands.
Exceptional communication and negotiation skills with the ability to influence at an executive level.
Hybrid (3 days per week required in their Banbury office)
Paying up to £67,500 + benefits
Must be eligible to work in the UK....Read more...
This IT Apprentice role involves providing technical support, learning key IT skills (networking, systems, software), and completing structured training (around 20% off-the-job) while earning a salary, focusing on hands-on problem-solving for users, maintaining equipment, and developing digital expertise to grow into a full-time tech role.
You'll fix issues with computers, printers, and networks, provide technological support for all Trust events, learn about server administration and cybersecurity, and gain practical experience in a supportive team environment, progressing from basic support to morecomplex digital solutions.
1st line Support:
Proactively log all support requests with relevant information on IT helpdesk system
Support with administration of IT systems and tools
Record and replace defective equipment within the helpdesk
Assist with relocation of hardware when required
Manage AV/IT services at events and ensure that the services meet the high expectations of the Cluster
Conduct weekly checks of all IT suites, stock levels and IT equipment within classrooms
System Development:
To assist in the development of systems for the on-going work of the Trust, maintaining an awareness of developments in the world of software, hardware and related IT topics
To actively participate in the work of the Windows 11 Upgrade project team
Security/Data:
It is essential that the Apprentice IT Technician understands the critical nature of the Trust's data and takes all necessary measures to ensure its confidentiality, integrity, and availability. The security of the Trusts’ data is one of the most important considerations for all members of the team, second only to safety
This includes:
Ensuring appropriate backups are taken on a regular basis to minimise the risk of data loss in the event of a system failure or other disaster
Ensuring appropriate security software such as anti-virus and anti-malware is in place and regularly updated to protect the Trust's infrastructure from potential threats
Health & Safety:
A sizable amount of the Trust’s IT equipment is installed at a high level, including projectors, speakers, and wireless access point
Therefore, members of the team are required to work at height on the appropriate equipment including ladders, towers, scaffolding
To assist in the Trusts’ program of Portable Appliance Testing (PAT testing)
To assist in Risk Assessment completion
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Possible progression opportunities for the right applicant
Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,MS Office or Google workspace....Read more...
The IT Apprentice provides day-to-day first-line IT support to users across the business. The role focuses on resolving technical issues quickly, preparing and maintaining user devices, supporting onboarding, and assisting IT projects. As part of this role, you will also support site-based IT activity and work with external suppliers when required.
You will be supported by a team of five who work across our projects; Heathrow Airport, Tilbury Energy Tunnel (TKRE), High Speed 2 and track infrastructure, Thames Tideway Tunnel and water treatment in Slough.
Key Responsibilities:
Provide first-line IT support via calls, desk-side assistance, remote support, and site visits
Resolve day-to-day IT issues, escalate unresolved problems, and track them through to completion
Build, configure, maintain, and recycle IT devices
Prepare and deploy equipment for onboarding new users
Deliver training and support to new users to ensure they understand company systems and policies
Provide audio-visual support at Chiswick Head Office
Carry out software and driver updates
Perform hardware maintenance and basic repairs
Assist with delivery of IT projects
Maintain stock levels and update the stock/asset database
Support project IT teams as required
Skills and Experience:
Pro-active
Strong attention to detail with a logical approach to problem solving
Ability to deliver clear and confident communication to both technical and non-technical users
Team player
Resilient and flexible when handling changing priorities
Motivated to learn and develop a career in IT
Experience in an IT or technical support environmental is desirable
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:Are you ready to elevate your career with a global leader in infrastructure solving complex problems and generating a positive outcome on people’s lives? At Ferrovial, we are not just a company; we are a community of innovators and trailblazers. Listed on three major stock markets: Nasdaq (US), Euronext Amsterdam (Netherlands) and IBEX 35 (Spain), we are also member of the Dow Jones Sustainability Index and FTSE4Good. We operate in more than 15 countries and have a workforce of over 24,000 professionals worldwide., including Highways, Airports, Construction, and Energy.
Ferrovial Construction is internationally recognised for its capacity to design and build civil engineering and construction projects, mainly in large transportation infrastructure. Its track-record to date includes more than 304 miles of tunnels, 11,930 miles of roads (including 2,485 miles of highways), 2920 miles of railroad lines (including 434 miles of high-speed railroads) and 16,994 miles of road maintenance and repair.Working Hours :Monday - Thursday, between 9.00am - 6.00pm
Friday - 9:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Duties to include, but not limited to;
Support day-to-day IT operations, including hardware, software, website design and upkeep and network issues.
Provide support with business-critical systems alongside and in the absence of the IT Lead.
Troubleshoot and resolve IT issues promptly to minimise downtime.
Maintain up-to-date IT protocols and procedures and operational guides.
Participate in IT projects, system upgrades, and software implementations.
Support IT security, data backups, and compliance measures.
Undertake relevant training and development as part of the apprenticeship.
Training Outcome:Potential employment after the apprenticeship.Employer Description:With a patient list of over 16,000, our practice is home to 9 GP partners, 4 associate GPs, and a dedicated team of ANPs, paramedics, pharmacists, nurses, HCAs, and administrative staff. We are passionate about delivering outstanding patient care in a collaborative, positive, and engaging environment.
If you're looking for a role where your contributions are valued, your professional growth is supported, and your work truly makes a difference, we would love to hear from you.Working Hours :Monday - Friday.
Shifts to be disclosed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Patience....Read more...
Providing meticulous and friendly first line IT support via phone, email, and in person
Assisting with configuration and maintenance of internal IT systems
Supporting the setup, configuration, and maintenance of customer IT systems
Taking ownership of assigned tasks and mini-projects, ensuring they are completed to a high standard
Helping mitigate IT security risks and escalating issues where necessary
Updating CRM and PSA systems with accurate customer and technical information
Working closely with the IT Director, IT Engineers, Senior Engineers, print engineering and admin teams
Delivering support, guidance, and training to customers and colleagues
Being proactive in identifying and resolving IT issues before they escalate
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Upon successful completion of the apprenticeship, you’ll have the opportunity to progress within the business into roles such as:
Cloud Network Engineer
IT Support Engineer (2nd Line / 3rd Line)
Cybersecurity Technician
Field Engineer
Senior Specialist roles within our growing IT team
Inception is committed to nurturing long-term talent—meaning the right apprentice can build a solid career with us, with continuous training, development, and career advancement.Employer Description:Inception is a trusted managed print and IT services provider with nearly 20 years of industry experience. We specialise in helping organisations streamline their IT and printing environments through innovative solutions, cost savings, and exceptional customer service.
Our team of certified professionals works closely with clients to build tailored solutions that simplify their operations and enhance efficiency.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,UK driving licence....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. Whether our clients are looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT and this is an opportunity to start a stable career path.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.
Duties may include:
Responding to IT support requests via phone, email, or ticketing system
Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
Installing, updating, and maintaining software and operating systems
Troubleshooting common IT issues and escalating where necessary
Assisting with network and systems maintenance, backups, and security protocols
Maintaining documentation and asset registers
Supporting users with Microsoft Office, Windows, and other business-critical applications
Providing guidance on IT best practices and basic cybersecurity awareness
Minimum Requirements:
Full UK driving licence with access to your own vehicle
Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
Some basic IT knowledge or experience (e.g. through school, college, or personal interest)
Desired Skills and Qualities:
Strong interest in IT, systems, and technology
Good problem-solving and analytical skills
Excellent communication and interpersonal skills both in person and via phone
Willingness to learn and take initiative
Ability to work independently and as part of a team
Organised and reliable, with good attention to detail
Can-do attitude with willingness to learn
Attention to detail - recording work completed, steps involved, fixes used
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As an IT Support Apprentice, you will support the day-to-day running of IT systems and provide first-line technical support to internal users.
Duties may include:
Responding to IT support requests via phone, email, or ticketing system
Setting up and configuring hardware such as PCs, laptops, printers, and mobile devices
Installing, updating, and maintaining software and operating systems
Troubleshooting common IT issues and escalating where necessary
Assisting with network and systems maintenance, backups, and security protocols
Maintaining documentation and asset registers
Supporting users with Microsoft Office, Windows, and other business-critical applications
Providing guidance on IT best practices and basic cybersecurity awareness
Minimum Requirements:
Full UK driving licence with access to your own vehicle
Some form of IT background (education, college course, self-study, work experience or hobbyist experience)
Some basic IT knowledge or experience (e.g. through school, college, or personal interest)
Desired Skills and Qualities:
Strong interest in IT, systems, and technology
Good problem-solving and analytical skills
Excellent communication and interpersonal skills both in person and via phone
Willingness to learn and take initiative
Ability to work independently and as part of a team
Organised and reliable, with good attention to detail
Can-do attitude with willingness to learn
Attention to detail - recording work completed, steps involved, fixes used
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:ABM Computer Solutions is a trusted IT support and solutions provider, delivering reliable, practical technology services to businesses across the UK. We pride ourselves on our friendly, down-to-earth approach, strong customer relationships, and commitment to doing things properly. From day-to-day IT support to longer-term infrastructure and security solutions, we focus on helping our clients work smarter, safer, and more efficiently. ABM is a growing company where teamwork, learning, and progression are genuinely encouraged.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
Holt Executive is actively partnered with a global Connectivity/ IT Provider to support a critical Project Manager - Connectivity/ IT hire.
Our partner is looking for an experienced project manager to manage the delivery of client projects from contract award through to deployment and operational handover.
As the Project Manager, you will be responsible for delivering integrated connectivity, communications, and IT solutions within agreed scope, schedule, quality, and cost parameters.
Key Responsibilities for the Project Manager - Connectivity/ IT:
- Manage end-to-end delivery of assigned projects, ensuring alignment with contractual obligations and business objectives.
- Develop and maintain detailed project plans, schedules, and risk registers.
- Monitor project scope, budget, and timelines, ensuring accurate reporting and proactive issue resolution.
- Coordinate cross-functional teams including engineering, operations, and support functions.
- Act as the primary point of contact for customers during project execution, maintaining clear and professional communication.
- Prepare and deliver regular project status reports to internal stakeholders and clients.
- Support risk identification and mitigation planning throughout the project lifecycle.
- Ensure accurate project accounting, including cost tracking and forecasting.
- Participate in project reviews and contribute to lessons learned for continuous improvement.
- Assist with pre-sales activities such as solution scoping and proposal input when required.
- Adhere to best practices in project management methodologies and documentation standards.
Key Experience required for the Project Manager - Connectivity/ IT:
- 3-5+ years of experience in project management, preferably in technical , IT or telecommunications environments.
- Strong understanding of project management principles and methodologies (Agile, Waterfall).
- Excellent communication and stakeholder management skills.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Financial awareness and experience with project budgeting and cost control.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira).
- PMP, PRINCE2, or equivalent certification preferred.
- Bachelors degree in Engineering, IT, Business, or related field preferred.
Preferred Experience
- Familiarity with satellite communications, IT infrastructure, or telecommunications.
- Experience working in multi-regional or global project environments.....Read more...
Installation and replacement of IT hardware and equipment across all Don-Bur Group sites
Responding to and logging IT incidents and service requests via telephone, email and the IT Service Desk system
Prioritising and escalating support calls where required
Diagnosing and resolving hardware and software issues
Ownership of incidents and service requests through to resolution
Ensuring support calls are resolved within agreed service levels
Providing clear and timely updates to users
Maintaining accurate and up-to-date records within the IT Service Desk
Training:You will be expected to undertake an apprenticeship programme alongside your employment and continue professional development during this time.
This may include training in areas such as:
Level 4 Network Engineer or infrastructure-focused apprenticeship pathways
Vendor certifications (e.g. Cisco CCNA or equivalent)
Cyber security fundamentals and modern security practices
Microsoft infrastructure, cloud and security technologies, including the Microsoft 365 and security platform
Training Outcome:Development & Progression
As part of ongoing development, the successful candidate will have the opportunity to:
Assist with IT infrastructure and networking-related projects under supervision
Gain exposure to wired and wireless network environments
Support proactive improvements to IT systems based on industry best practice and emerging technologies
Assist with monitoring system and network performance
Develop knowledge of cyber security principles and modern IT infrastructure
Employer Description:Don-Bur is a UK-based designer and manufacturer of commercial vehicle trailers and rigid bodywork, working in long-term partnership with fleet operators across the UK.Working Hours :Monday to Thursday
08:30- 16:45
Friday
08:30- 15:30Skills: Communication skills,IT skills,Attention to detail....Read more...
Provide first line IT support
Accurately log, prioritise and manage incidents and service requests
Assist with hardware and software set up
Support cyber security activities
Follow IT processes and policies
Contribute to a secure and efficient IT environment
Training Outcome:Progress into more roles within IT & Security. Opportunities to complete further qualifications. Employer Description:At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.
Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.Working Hours :Monday - Friday 9am - 5.30pm with 60 min break.
Hybrid working, 3 days in office, 2 days at homeSkills: Communication skills,IT skills,Attention to detail....Read more...
Provide day-to-day IT support to staff and students, acting as the first point of contact for hardware and software issues
Troubleshoot, diagnose, and resolve technical problems across desktops, laptops, networks, and AV equipment
Maintain and support IT hardware, software, and other technology resources
Assist with system upgrades, configuration changes, and IT projects as required
Collaborate with the central IT team and share knowledge to improve support and services
Maintain accurate records, documentation, and audits of hardware, software, and consumables
Support events by setting up and managing IT and audio-visual equipment
Use scripts and automation tools to streamline tasks and software deployment
Training:
Information Communications Technician Level 3
Online training with a qualified Baltic Trainer
Training Outcome:Potential for a full-time job role upon completion.Employer Description:Cabot Learning Federation are part of a highly respected education trust that places great importance on the role of technology in modern education. Their team is dedicated to providing top-tier IT support across their academies, ensuring that both staff and students have the tools they need to succeed. With a commitment to innovation, they offer a fantastic opportunity to learn, grow, and make a real impact within the education sector.Working Hours :Hours: Monday to Thursday, 8am to 4pm; Friday, 8am to 3:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Senior IT Infrastructure & Support Engineer
Horsham
£45,000 £47,500 + Benefits
Are you a hands-on Infrastructure Engineer who enjoys solving complex problems, owning systems end-to-end, and being the go-to technical expert for your team? This Senior IT Infrastructure & Support Engineer role offers the chance to work across on-prem and cloud environments, support business-critical systems (including ERP), and play a key part in strengthening a growing IT function.
The role
As Senior IT Infrastructure & Support Engineer, you will take ownership of core infrastructure services, ensure the reliability and security of the IT estate, and provide high-level support to users across the business. Youll work closely with the wider IT team on improvements and projects, while also acting as a technical mentor for junior colleagues.
Key responsibilities include:
- Providing advanced technical support for infrastructure, applications, and end-user devices
- Maintaining and supporting Windows Server, Active Directory, Group Policy, DNS/DHCP, file/print services
- Supporting Azure AD, Exchange Online, Office 365 and cloud identity services
- Administering and troubleshooting Hyper-V environments, Veeam backups, WSUS, certificate services and endpoint management tools (e.g. ManageEngine)
- Contributing to IT security by supporting endpoint protection, email filtering, monitoring and other cybersecurity tools
- Identifying opportunities for automation, standardisation and process improvement within IT operations
- Acting as a technical mentor to junior team members, sharing knowledge and providing informal training and guidance
- Producing clear documentation of solutions, processes and best practices
- Taking part in disaster recovery planning, testing and service continuity initiatives
Skills and experience
Essential:
- Strong experience in Windows Server environments: AD, Group Policy, DNS/DHCP, file/print
- Excellent understanding of Azure AD, Exchange Online, Office 365 and cloud identity
- Working knowledge of Hyper-V, Veeam, WSUS, certificate services and endpoint management tools (such as ManageEngine)
- Familiarity with security tools and concepts: endpoint protection, email filtering, monitoring/SIEM or extended AV
- Good understanding of networking fundamentals: TCP/IP, VLANs, firewalls and general troubleshooting
Desirable:
- Experience using collaboration and tracking tools such as Jira and Confluence
- Experience with ERP systems (Epicor ideal), including day-to-day support and admin....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your businessWorking Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Learning Trust. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
You will be based at Taverham High School for the most part, but you may be required to work at other locations.
What You’ll Be Doing:
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Maintenance and Support of Trust IT Network
Installation of hardware and software on workstations
Setting up new users onto the network and online services
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked
Setting up new equipment
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Security marking and keeping an inventory of equipment
As part of the IT Support team, they maintain networking infrastructure, including all Wi-Fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Provide on-the-ground technical support for implementing project activities
Contribute to the project goals and objectives
Complete individual project tasks within the expected time frame
Collaborate with other team members
Communicate with the IT manager about roadblocks
Audio Visual
To set up audio/visual equipment as required by teaching staff and to take appropriate action with regard to wiping off material
To closely monitor the use of audio/visual materials and equipment, and reclaim after use
To ensure that all resources are secure at all times when not in use
To demonstrate the use of audio/visual and other resources and to assist students and staff in accessing the information required
To set up audio/visual equipment for assemblies, working with the relevant staff and students for each event
Film and/or broadcast events (staff training, in-house school productions, PE exams, for example) and edit the videos to requirements
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To be responsible for the production of audio/visual materials for both internal and external uses for the promotion of/use by the school
Ensure that Copyright Licencing Authority guidelines are adhered to
Assist staff on correct network procedures and use of new software
Assist where necessary with the IT provision across Enrich Learning Trust
To attend on up to five agreed and specific evening events, to provide technical support
To have due regard for safeguarding and promoting the welfare of children
To maintain staff and pupil confidentiality
Assist in cyber incident response
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Monday - Thursday 8am - 4pm.
Friday 8am - 3.30pm.Skills: Organisation skills,Administrative skills,Knowledge of Networks,Knowledge of Active Directory,MS Office,Experience in installs/upgrade,Building/maintaining hardware,Time Management....Read more...
Application & IT Support Engineer Crewe - Hybrid Up To £35,000We are looking for a proactive, technically confident 1st Line Support Engineer to join our highly successful, and rapidly expanding client’s team. This is a key role within the IT function, combining BC application support with 1st line IT service desk responsibilities.You will act as the first point of contact for technical queries across the business, ensuring users receive fast, accurate, and high-quality support. A strong understanding of Business Central and the ability to troubleshoot functional and technical issues is essential.This role would suit someone who thrives in a busy environment, enjoys solving problems, and takes real ownership of their work. If you are from a 1st Line Support Engineer, Applications Support Agent, IT Support, IT Consultant or similar role this opportunity is not to be missed.The Role:
Provide 1st line IT support across hardware, software, networks, and cloud services.
Deliver specialist support for Microsoft Dynamics Business Central, including triage, investigation, and resolution of BC-related incidents.
Troubleshoot business application issues, integrations, and user errors within BC and connected systems.
Manage new starter onboarding: account creation, hardware configuration, and access setup.
Assist users with daily system operations, ensuring they understand how to effectively use BC and other core applications.
Administer user permissions across multiple platforms, maintaining strict adherence to the Principle of Least Privilege (PoLP).
Work closely with the IT Manager on infrastructure projects, upgrades, and system improvements.
Escalate complex technical issues to internal teams or external vendors when needed.
Maintain accurate technical documentation, knowledge base articles, and support procedures.
Act as a key liaison for IT suppliers, software providers, and support partners.
Deliver ad-hoc user training, best-practice guidance, and system walkthroughs.
Ensure compliance with IT policies, security standards, and internal processes at all times.
You:
Demonstrated experience supporting end users for IT & Applications.
Strong technical troubleshooting ability with excellent problem-solving skills.
Confident working independently and managing workloads under pressure.
Highly organised with strong prioritisation and multitasking capability.
Excellent communication skills, both written and verbal, with the ability to translate technical language for non-technical users.
Strong attention to detail and a commitment to delivering high-quality service.
Curious, analytical mindset with a desire to continually develop technical knowledge.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
Helpdesk & User Support:
Provide first-line technical support via phone, email, remote and in person
Log and manage support tickets using the IT service desk system
Diagnose and resolve common hardware, software, and connectivity issues
Escalate more complex issues to IT Manager and external IT Support
Technical Tasks (Supervised Level 2 Exposure)
Assist with configuring and deploying PCs, laptops, printers, and mobile devices
Support basic network troubleshooting under supervision
Help with user account management (password resets, permissions, access requests)
Assist in maintaining asset registers and equipment tracking
IT Operations & Apprenticeship Learning:
Work alongside IT Manager on small IT and company projects
Maintain good documentation and follow IT policies and procedures
Participate in apprenticeship learning sessions, assessments, and coursework
Apply new knowledge and skills to day-to-day tasks
Potential Exposure to Data analysis and report automation tasks
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard
The training covers the following core occupational duties:
https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:
During this apprenticeship, you will follow a fully supported training programme with The Apprentice and Training Partnership, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as an ICT Support Technician
Employer Description:Founded as Edwards Brothers in 1909, Edbro has pioneered some of the most significant advancements in the hydraulic industry, including the first tipping body for vehicles and telescopic cylinders. With 53 patents throughout our history, innovation is in our DNA.
Today, we continue that legacy from our 220,000 sq ft, state-of-the-art facility in Bolton, where we design, manufacture, and supply advanced hydraulic cylinder solutions to customers around the world.Working Hours :Monday -Thursday, 8.00am - 4.30pm and Friday, 8.00am - 1.00pm. (likely working remotely once a week on release days to be undisturbed)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience,Passion for IT....Read more...
Providing 1st and 2nd line IT support via the helpdesk, logging calls, and resolving issues over the phone
Installing and configuring computers and related hardware
Conducting customer site visits for IT-related issues across the Southeast
Assisting with project work, migrations, and rolling out new IT infrastructure
Supporting Microsoft systems and performing backup checks and reporting
Monitoring and maintaining customers’ IT systems and network infrastructure
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spiderweb Systems are an established IT company based in Essex with over 20 years of industry experience. We specialise in IT services and cybersecurity for businesses and have built a strong reputation as a trusted IT partner across the Southeast of England.Working Hours :Monday to Friday, between 9am-5:30pm.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Driving licence & own vehicle....Read more...
Security processes such as password resets, multi-factor auth, anti-virus configuration.
Interpret technical docs like network diagrams, technical specs all found on SharePoint.
Support with SLA’s via the ticketing system – OTS (In-house ticketing system).
Everything will be documented via the ticketing system also.
Support will be given over the phone, through email, teams and F2F site visits.
Upgrade and repair PCs, such as increasing RAM, changing CPU, GPU.
Work with hardware devices like routers, switches and firewalls.
Conduct software updates like service packs, security patches and driver updates.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:With over two decades of experience delivering tailored IT solutions to small and medium-sized businesses, Eserve IT pride themselves on creating a collaborative, growth-focused environment where apprentices can develop their skills and progress.Working Hours :Between 9am-5pm Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for IT....Read more...
