Learn and Develop: Gain valuable IT skills through hands-on experience and training as part of your apprenticeship programme
Apprenticeship Training: Complete coursework and assignments required by your apprenticeship provider
1st Line IT Support: Assist staff and students at your assigned academy sites with their IT needs
Helpdesk Support: Provide remote IT support to users contacting our helpdesk, ensuring all issues are logged and addressed promptly
Equipment Maintenance: Perform regular maintenance, set up new machines, swap faulty devices, and repair or organise repairs for IT equipment
Issue Escalation: Escalate complex IT issues to appropriate colleagues
Smooth Operations: Ensure the smooth running of all computer equipment within the Trust and respond to urgent IT issues
Audio-Visual Support: Assist with school audio-visual systems and solve projector, interactive TV, and whiteboard issues, including support during school events
Project Roll-Out: Support IT project implementations across the Trust and partner schools
Site Visits: Travel to partner schools for IT patch visits and assist other academy teams as required
Policy Compliance: Implement systems and software in line with the Trust’s IT policy and advise on Health and Safety matters related to IT
Additional Duties: Perform other duties as agreed with the Trust’s IT Director
Training:
Information Communications Technician Level 3
Online training with Baltic coach
Training Outcome:Potenital for a full-time role upon completion.Employer Description:Our client is a leading educational trust that manages a network of academies, providing high-quality education to thousands of students. Their commitment to integrating advanced technology into the learning environment ensures that their students and staff have access to the best resources. As part of their team, you'll play a vital role in maintaining and enhancing their IT infrastructure, supporting their mission to deliver outstanding education.
Working Hours :Monday to Friday, 37 hours per week, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical....Read more...
We are looking for a IT Sales Executive to join a respected IT solutions provider, working with leading technology vendors and supporting corporate clients nationwide.
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients while driving new business growth.
This role offers benefits and a salary of up to £40,000 plus commission (£60 - 100k OTE achievable for strong performers).
You will be responsible for:
? Identify and generate new business opportunities within the corporate B2B sector.
? Manage the complete sales cycle: prospecting, qualifying, quoting, closing, and renewals.
? Build and maintain strong relationships with clients, vendors, and distributors.
? Provide bespoke IT solutions including hardware, software, cloud, and services.
? Stay up to date with market developments and emerging technologies.
? Meet and exceed agreed sales targets.
What we are looking for:
? Previously worked as an IT Sales Representative, IT Sales Executive , IT Account IT Business Development Manager, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Channel Sales Executive, Account Executive Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
? Background in IT reseller sales and achieving financial targets.
? Proven ability to generate pipelines and secure new business.
? Strong skills in closing high-value or complex deals.
? Entrepreneurial mindset with confidence to manage your own patch.
? Existing vendor or distributor relationships are advantageous.
What's on offer:
? Competitive salary
? Uncapped commission structure
? Excellent earning potential (£60 - 100k OTE achievable for strong performers)
? Flexibility and autonomy to build your client portfolio
? A collaborative and entrepreneurial working culture
? Career progressio....Read more...
Data Centre Sales Manager – IT Channel
Location: Field-based (UK-wide, with head office in Hemel Hempstead)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced IT channel sales professional with deep knowledge of the data centre sector?
Our client, a global leader in sustainable IT and infrastructure solutions, is expanding their data centre solutions division across the UK. This is an exciting opportunity to drive growth through IT channel partners, hyperscalers, and enterprise operators, delivering next-generation cloud, networking, and data centre solutions.
As Data Centre Sales Manager – IT Channel, you will:
Develop and manage strategic relationships with IT channel partners, cloud service providers, and data centre operators across the UK and Europe.
Identify new business opportunities through hyperscalers, cloud platforms, and managed service providers (MSPs).
Collaborate with technical and pre-sales teams to deliver tailored solutions and proposals for partners and end clients.
Drive revenue growth and partner engagement, expanding the IT channel network in the data centre sector.
Act as the primary liaison for IT channel accounts, supporting partners in positioning the company’s offerings with their customers.
Key Skills and Experience for this Data Centre Sales Manager – IT Channel role:
Proven track record working in a data centre infrastructure business covering IT channel sales, business development, or account management within the data centre, cloud, or IT infrastructure sectors.
Strong knowledge of the UK and European data centre ecosystem, including hyperscalers (AWS, Azure, Google Cloud) and operators.
Experience selling through IT channel partners, distributors, or VARs.
Full UK driving licence required.
This is a strategic role within a global, innovative brand at a time of rapid growth. You will have autonomy to shape the IT channel business in the data centre sector, with clear progression opportunities and the backing of a well-established company.
To apply, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 for more information.....Read more...
We are looking for aBusiness Development Manager to join a respected IT solutions provider, working with leading technology vendors and supporting corporate clients nationwide.
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients while driving new business growth.
This role offers benefits and a salary of up to £40,000 plus commission (£60 - 100k OTE achievable for strong performers).
You will be responsible for:
? Identify and generate new business opportunities within the corporate B2B sector.
? Manage the complete sales cycle: prospecting, qualifying, quoting, closing, and renewals.
? Build and maintain strong relationships with clients, vendors, and distributors.
? Provide bespoke IT solutions including hardware, software, cloud, and services.
? Stay up to date with market developments and emerging technologies.
? Meet and exceed agreed sales targets.
What we are looking for:
? Previously worked as an IT Sales Representative, IT Sales Executive , IT Account Executive, IT Business Development Manager, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Channel Sales Executive, Account Executive Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
? Background in IT reseller sales and achieving financial targets.
? Proven ability to generate pipelines and secure new business.
? Strong skills in closing high-value or complex deals.
? Entrepreneurial mindset with confidence to manage your own patch.
? Existing vendor or distributor relationships are advantageous.
What's on offer:
? Competitive salary
? Uncapped commission structure
? Excellent earning potential (£60 - 100k OTE achievable for strong performers)
? Flexibility and autonomy to build your client portfolio
? A collaborative and entrepreneurial working culture
....Read more...
We are looking for an IT Support Technician (Apprentice) able to provide first-line support to our UK and Europe-based employees. Working with Rayner IT colleagues globally, the individual will be responsible for the following:
ServiceDesk - monitoring the queue of tickets - responding, resolving and communicating with end users as required to resolve incidents and requests in line with Company/IT policies and procedures
Remote support to end users to troubleshoot and resolve issues
Building new laptops to company standard image/profile
Decommissioning of old IT equipment (e.g. laptops, printers, network equipment)
Provide software installations and updates, following global software standards
Identity and access management - troubleshoot user account issues and modifications in line with security requirements
Monitor network equipment for issues and respond in conjunction with IT Infrastructure colleagues
Your key responsibilities will be:
Resolution of ServiceDesk tickets within agreed SLAs
First line support for office-based employees
Remote support for field-based employees
Maintaining Company standards for software / application deployments
Assist in the procurement of IT equipment in line with Company standards
Advising the user community on correct and secure usage of IT equipment and systems
Ensuring security measures for IT systems are monitored and maintained
Working closely with global IT colleagues, contribute to the on-going development of the IT function in Rayner
Skills Required (desirable, not essential):
Remote Employee Support
Windows Desktop/Server Administration
Microsoft Entra and Group Policy Management
Windows Imaging Administration and Management (InTune and Autopilot)
Software Automation, Deployment and Patching
Office 365/Azure AD Administration
Architecture and Infrastructure Support (Network Layer understanding - Minimally Layers 1-4)
Basic hardware repair (laptop/desktops)
Essential:
As an apprentice, a desire to develop IT skills and pursue a career in IT is essential
Ability to communicate clearly and effectively with the end-user community
Relevant qualification in aspects or IT support and administration is desirable but not essential as an apprentice
Basic familiarity with IT hardware and software, security standards and networking protocols
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Information Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry. There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:Our mission is to deliver innovative and clinically superior ophthalmic products that consistently respond to the expectations of our global customers and reward the profound trust placed in us to improve sight and quality of life. Our full range of ophthalmic solutions are designed to provide surgeons and patients with the best visual outcomes.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Physical fitness....Read more...
We are looking for a IT Sales Executive to join a respected IT solutions provider, working with leading technology vendors and supporting corporate clients nationwide.
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients while driving new business growth.
This role offers benefits and a salary of up to £40,000 plus commission (£60 - 100k OTE achievable for strong performers).
You will be responsible for:
* Identify and generate new business opportunities within the corporate B2B sector.
* Manage the complete sales cycle: prospecting, qualifying, quoting, closing, and renewals.
* Build and maintain strong relationships with clients, vendors, and distributors.
* Provide bespoke IT solutions including hardware, software, cloud, and services.
* Stay up to date with market developments and emerging technologies.
* Meet and exceed agreed sales targets.
What we are looking for:
* Previously worked as an IT Sales Representative, IT Sales Executive , IT Account IT Business Development Manager, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Channel Sales Executive, Account Executive Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
* Background in IT reseller sales and achieving financial targets.
* Proven ability to generate pipelines and secure new business.
* Strong skills in closing high-value or complex deals.
* Entrepreneurial mindset with confidence to manage your own patch.
* Existing vendor or distributor relationships are advantageous.
What's on offer:
* Competitive salary
* Uncapped commission structure
* Excellent earning potential (£60 - 100k OTE achievable for strong performers)
* Flexibility and autonomy to build your client portfolio
* A collaborative and entrepreneurial working culture
* Career progression opportunities within a growing organisation
* Modern office setting with convenient transport links and nearby amenities
If you're commercially driven, confident selling to corporate clients, and ready to accelerate your IT sales career, we'd love to hear from you.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
IT Support Analyst Bristol £35,000 - £40,000 DOE Manufacturing Environment | On-Site Role | Career Development Opportunity A rapidly growing manufacturer based in Bristol is seeking an IT Support Technician to join their team in a newly created position. This is a hands-on, site-based role offering real autonomy and long-term technical development. You'll act as the first point of contact for IT support across the business, ensuring the smooth operation of desktops, networks, servers, and manufacturing IT systems. This role is ideal for someone who enjoys working in a fast-paced, IT-dependent environment and wants to expand their skills in SQL, JavaScript, and ERP systems. Key Responsibilities ·Provide on-site IT support for desktops, laptops, mobile devices/scanners and printers ·Troubleshoot hardware, software, connectivity, VPN, WAN and user access issues ·Support Microsoft 365 and end-user applications including ERP ·Act as first responder for IT incidents and system outages ·Support manufacturing/shop-floor IT systems ·Liaise with Managed Service Provider (MSPs) to escalate and resolve complex issues ·Maintain accurate documentation and ticket updates ·Assist with ERP user setup, support and documentation Required Skills & Experience ·Proven experience in an IT Support Technician, IT Support Analyst, or similar role ·Strong knowledge of Windows environments and Microsoft 365 ·Experience supporting desktops, laptops, printers and networked devices ·Understanding of client/server networking, VPNs, WANs ·Experience in a manufacturing or food production environment (desirable) ·ERP system user administration experience (desirable) ·Strong troubleshooting and problem-solving skills ·Excellent communication and customer service skills Development Opportunity This role offers genuine career progression. You will have the opportunity to develop skills in: ·SQL ·JavaScript ·ERP systems ·Working alongside MSPs on infrastructure and development projects ....Read more...
IT Infrastructure Support Engineer required to join a growing IT Operations team. This role plays a critical part in ensuring IT systems, data centre environments, and server infrastructure run reliably, securely, perform reliably. You will act as a key point of escalation for server, network, and data centre issues, providing advanced technical support to internal teams and helping maintain the stability of our core IT services.
Requirements
Experience delivering IT infrastructure and data centre services.
Microsoft Server fluency.
Windows Server
Active Directory
Microsoft SQL Server with SQL
Microsoft Office
Cisco networking technologies
Windows XP for legacy systems support
Responsibilities
Monitor data centres, networks, servers, and infrastructure to identify signs of issues, outages, or performance degradation.
Script and document existing configurations, and automate changes to improve accuracy and efficiency.
Server patching and closing security vulnerabilities across the environment.
Build, configure, and deploy bespoke Windows servers to support business requirements.
Escalation support for the IT team on complex infrastructure and datacentre tickets.....Read more...
We are looking for aBusiness Development Manager to join a respected IT solutions provider, working with leading technology vendors and supporting corporate clients nationwide.
In this role, you will manage the full sales cycle, delivering tailored IT solutions to clients while driving new business growth.
This role offers benefits and a salary of up to £40,000 plus commission (£60 - 100k OTE achievable for strong performers).
You will be responsible for:
* Identify and generate new business opportunities within the corporate B2B sector.
* Manage the complete sales cycle: prospecting, qualifying, quoting, closing, and renewals.
* Build and maintain strong relationships with clients, vendors, and distributors.
* Provide bespoke IT solutions including hardware, software, cloud, and services.
* Stay up to date with market developments and emerging technologies.
* Meet and exceed agreed sales targets.
What we are looking for:
* Previously worked as an IT Sales Representative, IT Sales Executive , IT Account Executive, IT Business Development Manager, IT Account Manager, Reseller Account Manager, Channel Sales Executive, Channel Sales Manager, Channel Sales Executive, Account Executive Inside Partner Account Manager, Sales Account Manager (Reseller), Technical Internal Sales Representative or in a similar role.
* Background in IT reseller sales and achieving financial targets.
* Proven ability to generate pipelines and secure new business.
* Strong skills in closing high-value or complex deals.
* Entrepreneurial mindset with confidence to manage your own patch.
* Existing vendor or distributor relationships are advantageous.
What's on offer:
* Competitive salary
* Uncapped commission structure
* Excellent earning potential (£60 - 100k OTE achievable for strong performers)
* Flexibility and autonomy to build your client portfolio
* A collaborative and entrepreneurial working culture
* Career progression opportunities within a growing organisation
* Modern office setting with convenient transport links and nearby amenities
If you're commercially driven, confident selling to corporate clients, and ready to accelerate your IT sales career, we'd love to hear from you.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
At Thatcham Research, we’re looking for an enthusiastic and motivated IT Apprentice to join our friendly IT Services team. You’ll work alongside experienced professionals who will support your development every step of the way, helping you build the technical skills and confidence needed for a successful career in IT. You’ll work towards the ICT Apprenticeship Level 3, which typically takes 18-24 months to achieve.
What you'll be doing:
You’ll play a key role in keeping our people connected and our technology running smoothly. During your apprenticeship, you’ll learn how to:
Set up and maintain IT hardware, software, mobile devices and user accounts
Provide first‑ and second‑line support, helping colleagues troubleshoot issues in person, remotely or via our service desk
Monitor system performance, support security processes and help manage our IT asset register
Create useful documentation and knowledge base articles
Develop strong customer service and communication skills as you assist users at all levels of the business
Understand cybersecurity fundamentals and follow best‑practice standards
You’ll be supported by your line manager, mentors, and the wider IT Services team — including specialists in cloud, security and IT transformation.Training:Skills & experience you might have:
You don’t need previous IT work experience - just a passion for technology and a willingness to learn. You’ll thrive if you have:
An interest in IT fundamentals (hardware, software, networks, operating systems)
Problem‑solving skills and a logical approachConfidence communicating with both technical and non‑technical people
A positive attitude and desire to grow your skills
GCSEs in English and maths (Grade 4/C or above) or equivalent (desired but not essential)
We’ll help you build essential technical skills throughout your apprenticeship, including troubleshooting, system administration, Microsoft 365, Active Directory, Azure, Intune and more.Training Outcome:IT Services Engineer.Employer Description:At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.Working Hours :Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Holt Executive is actively partnered with a global Connectivity/ IT Provider to support a critical Project Manager - Connectivity/ IT hire.
Our partner is looking for an experienced project manager to manage the delivery of client projects from contract award through to deployment and operational handover.
As the Project Manager, you will be responsible for delivering integrated connectivity, communications, and IT solutions within agreed scope, schedule, quality, and cost parameters.
Key Responsibilities for the Project Manager - Connectivity/ IT:
- Manage end-to-end delivery of assigned projects, ensuring alignment with contractual obligations and business objectives.
- Develop and maintain detailed project plans, schedules, and risk registers.
- Monitor project scope, budget, and timelines, ensuring accurate reporting and proactive issue resolution.
- Coordinate cross-functional teams including engineering, operations, and support functions.
- Act as the primary point of contact for customers during project execution, maintaining clear and professional communication.
- Prepare and deliver regular project status reports to internal stakeholders and clients.
- Support risk identification and mitigation planning throughout the project lifecycle.
- Ensure accurate project accounting, including cost tracking and forecasting.
- Participate in project reviews and contribute to lessons learned for continuous improvement.
- Assist with pre-sales activities such as solution scoping and proposal input when required.
- Adhere to best practices in project management methodologies and documentation standards.
Key Experience required for the Project Manager - Connectivity/ IT:
- 3-5+ years of experience in project management, preferably in technical , IT or telecommunications environments.
- Strong understanding of project management principles and methodologies (Agile, Waterfall).
- Excellent communication and stakeholder management skills.
- Ability to manage multiple projects simultaneously in a fast-paced environment.
- Financial awareness and experience with project budgeting and cost control.
- Proficiency in project management tools (e.g., MS Project, Smartsheet, Jira).
- PMP, PRINCE2, or equivalent certification preferred.
- Bachelors degree in Engineering, IT, Business, or related field preferred.
Preferred Experience
- Familiarity with satellite communications, IT infrastructure, or telecommunications.
- Experience working in multi-regional or global project environments.....Read more...
You will learn how to:
Monitor and maintain systems and networks
Installation, configuration and management of systems
Diagnose faults and solve technical issues by phone, email or in person at the client site
Manage servers (in physical and virtual environments), implementing GPO and synchronisation with cloud technologies (Office 365)
Work to strict SLA’s
Update and maintain internal documentation and ticket systems
Communicate clearly to clients in non-technical jargon
Training Outcome:
The successful candidate may be chosen to have a full-time role after completing their apprenticeship
Employer Description:At Ensor our managed IT services cover your IT systems, PCs, and tech. Our solutions cover remote assistance, ad hoc, emergency response, IT consultancy and managed support. We can provide broadband, telephony, hosting, antivirus and IT hardware. We provide software, IT auditing, network data cabling and website design services if required.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative,Full UK Driving License....Read more...
This is an alternative route to full time University. You’ll study part-time at one of Network Rail’s partnered Universities towards a BSc (Hons). Putting your university-learned theory into practice, you’ll hone your current IT skills and learn new ones.
As part of our IT Apprentice Academy, you’ll gain vast and varied exposure, but specifically in our Telecommunications teams, implementing cutting-edge, innovative technologies and applications, to supporting the delivery of a significant business change initiative or working in our IT Operations teams. You’ll be able to learn what it means to be a Network Engineer, Project Manager, Data Analyst, Business Analyst or Information Security Analyst.
Training Outcome:We expect you’ll move into roles, covering areas from Network Engineering, to Information Security and IT Project Management to IT Business Analytics.Employer Description:An apprenticeship with us will set you up for a career full of possibilities. With schemes in areas across our business, we’ve got something for everyone.
You’ll earn a competitive salary, study towards qualifications and play your part in delivery projects across the UK. Our Apprentices receive all the structure, support and experiences needed to grow and develop.Working Hours :Shifts, may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Number skills,Analytical skills,Team working,Creative....Read more...
Provide first line IT support
Accurately log, prioritise and manage incidents and service requests
Assist with hardware and software set up
Support cyber security activities
Follow IT processes and policies
Contribute to a secure and efficient IT environment
Training Outcome:Progress into more roles within IT & Security. Opportunities to complete further qualifications. Employer Description:At Dals, we enable people and organisations to tackle critical language challenges every day. Our interpreting and translation services cover more than 500 languages, including BSL and other non-spoken languages. We connect clients and their service users with crucial expertise whenever and wherever they need it—because the world is a better, fairer place when everyone is understood.
Our people are our future, and we take care of them. Through community partnerships and social value initiatives, we continuously work to ensure Dals has a positive impact on the world.Working Hours :Monday - Friday 9am - 5.30pm with 60 min break.
Hybrid working, 3 days in office, 2 days at homeSkills: Communication skills,IT skills,Attention to detail....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your businessWorking Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
What you’ll be doing as an IT Hub Desk Apprentice:
IT Stock Management: Organise, track, and support ordering of IT equipment
Customer Onboarding: Set up IT for starters and movers, collect kit from leavers, and follow security processes
2nd Line Support: Resolve hardware, software, and peripheral issues; diagnose and escalate when needed
Customer Experience: Act as a friendly point of contact and identify service improvements
Learning & Development: Train, shadow IT Hub Engineers, test new features, and begin learning automation tools
Training:
You’ll train with Firebrand Training, combining online learning with residential block release at their Wyboston Lakes training centre, with accommodation provided
Knowledge,skills and behaviours as set out in the Level 3 Information Communications Technician Standard
Training Outcome:
Permanent contract with a 18-24 month structured programme
Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days plus one training day Monday - Friday. Exact Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will support day-to-day IT operations across all our garden centres, including retail tills (EPOS), back-office systems, and staff technology, while learning from experienced colleagues and external training providers.
Provide first-line technical support to colleagues across the business (in person, via phone, online and email as required)
Assist in installing, configuring, and maintaining hardware such as desktops, laptops, mobile devices, tills and printers
Support the setup and maintenance of user accounts, passwords, and access permissions
Help troubleshoot software and network issues
Perform regular system checks and updates
Document IT procedures, configurations, and incident reports
Assist in maintaining inventory of IT assets and equipment
Learn and apply best practices in cybersecurity, data protection, and IT compliance
Participate in ongoing IT projects (e.g. new tills, promotional displays, system development/upgrades) under the guidance of senior team members
Training:Information Communications Technician Level 3.Training Outcome:Possible progression opportunities for the right applicant. Employer Description:Wise Origin is a national training provider which was established in 2006. We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions. We specialise in IT, Digital & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.Working Hours :Working hours for this role are 30-hours per week, which will include weekend work. Rota to be agreed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Logical,Team working,Initiative,Strong Interest in technology,Basic understanding - OS,Basic knowledge - Networks,Base Knowledge: IP, DNS, Wi-Fi,MS Office....Read more...
The IT Operations Department consists of 6 technical teams, who are responsible for the following IT functions:
Desktop Team - Build/Delivery/Installation of PC devices, printers, and iPads/iPods. The team are responsible for the deployment and maintenance of operating systems and applications. Working with end users to carry out investigation and troubleshooting to ensure the systems work within a prescribed service level. The team are also responsible for patching devices into network ports and undertake switchport configuration. Maintenance/repairs are also dealt within the team as well as patch management.
Server Team - Build and manage the core data centre server environments. They are responsible for the deployment, support and maintenance of server hardware and operating systems, including the management of the environment to ensure high levels of availability are achieved. This includes technologies such as Windows Server OS, VMware virtualisation and Veeam Backup Suite.
Networks Team - Design, Build and manage the network infrastructure to work within prescribed service levels to ensure high levels of availability. The Team are responsible for Cabling (both Copper and Fibre), Communications cabinets, Routing, Switching, Firewalls, UPS and many leased line type connections for Community Sites.
Telephony - Design, Install and manage the telephony environment (both VOIP and Mobile), as well has hosting call centre functionality for both Primary and Acute health care.
Service Desk - Monitor call flows and follow up any breaches of the SLA following ITIL best practice. The team work closely with the other operational teams to develop scripts to ensure that the calls are handled quickly and efficiently to the correct teams. They are also the lead for the Change Advisory Board for the Trust.
Cyber Security - Ensure the Trust is maintaining a safe and secure IT network including penetration testing.
It is envisaged that the successful candidate will rotate through these teams to gain a broad knowledge of the IT function within a Healthcare environment.
Duties will include:
To support the IT Operations teams in all aspects of relevant service delivery
To assist in maintaining a high standard of customer service to the South Devon Health Community
To support the IT Operations teams in the day to day running and delivery of services provided by the department
Primary duties and areas of responsibility:
Ensure appropriate and accurate documentation is recorded relevant to the role
Support and assist the IT Operations teams on a day-to-day basis as workload determines, reacting to changes in priorities as service dictates
Participate in monitoring IT Service Desk requests
Dealing with telephone calls and enquiries efficiently in a polite and professional manner
Prioritise own workload to meet deadlines
Participate in departmental team meetings offering suggestions and recommendations as appropriate to improve the current service
With the support of the line manager identify own learning requirements and maintain effective skills to carry out the role
Attend review meetings with Line Manager
Communication ans working relationships:
Internal: All members of staff
External: Local Trust’s, other Hospitals, GP Practices, Patients, Members of the public
This job description is neither definitive nor exhaustive and is not intended to be totally comprehensive, It may be reviewed in the light of changing circumstances following consultation with the post holder and line manager
This job description is to be read in conjunction with all current TSDFT policies & guidelines.Training:
As an apprentice, you’ll work at Torbay and South Devon NHS Foundation Trust while also completing a Level 3 Information Communications Technician Apprenticeship with South Devon College
This combines practical on-the-job experience with structured training, including attending college once a week to develop core technical skills in ICT, such as supporting IT systems, troubleshooting faults, and maintaining network and communications technology
Upon completion, you’ll gain a recognised qualification and valuable experience to support your future IT career
Training Outcome:
On successful completion of the apprenticeship, there will be an opportunity to apply internally for other vacancies within the NHS
Employer Description:Our people are caring, committed and inclusive, with a strong focus on delivering high-quality outcomes. We take a strengths-based, solution-focused approach and actively encourage creative thinking, innovation and positive change where it leads to improvement. If you share our values and vision, and are passionate about supporting people with what matters most to them, you could be a valuable addition to Team Torbay and South Devon.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Initiative,Non judgemental,Patience,Flexible,Self motivated,Positive,Organised,Professional,Interest in IT....Read more...
Provide support and advice on a wide range of IT services and technologies, including Microsoft, Google and Apple platforms
Process/triage incoming requests for support, through the service board, in line with our published SLAs
Assist with small IT projects at client sites and monitor support requests to ensure timely progress
Provide excellent client support by resolving issues, suggesting solutions, and keeping clear communication with the team and clients
Ensure all Tickets and recorded data are kept up to date as changes are made
Escalate issues within the team where necessary
Full training and support will be provided by your workplace mentor and from the Baltic team
Training:This apprenticeship provides the skills, qualification and experience you need to immerse yourself within an exciting, fast-moving industry and become an effective IT Apprentice.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Baltic is working with Computeam, a leading UK education technology provider that helps schools and multi‑academy trusts improve learning through reliable and innovative IT services. Computeam delivers a wide range of technology support, from secure networks and internet solutions to classroom tools and ongoing IT support for hundreds of schools across the UK. Working Hours :Monday to Friday, 8:00am to 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Working on the helpdesk and dealing with incoming/outgoing calls, emails and webchats
Connecting customers network and devices via VPN
Fixing configuration issues
Dealing with software and hardware issuesPassport Resets, Multi Factor Authentication, Antivirus Checks
Set up network Devices eg Networks new users, phones laptops.
Upgrade RAM , routers , switches, printers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a level 4 qualification.Employer Description:Concorde Cloud Solutions Limited, part of the Concorde Technology Group – one of the UK’s leading technology services and support providers – is looking for an enthusiastic and driven IT Support Apprentice to join their expert team. With over 18 years of experience delivering innovative cloud technology, managed IT services and dedicated support solutions to businesses across the UK, they help their clients Connect, Communicate and Collaborate with confidence.Working Hours :Monday - Friday. Rota: 8.00am - 6.00pm, 9.00am - 4:30pm, or 9.00am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Logical....Read more...
To unpack and set up hardware and configure as instructed
To install operating systems and software, as necessary
To liaise with Support Contractor for the maintenance of all printers under that contract and to maintain a small number of printers that are not part of that contract
To use the school IT Helpdesk Ticket System to investigate and rectify faults, communicating with all staff regarding the progress of their request
To assist with cabling installations where required
To provide technical support on hardware and software problems, investigating faults and liaising with third party support company where necessary
To investigate, diagnose and provide first-line support in network problems, seeking assistance from Wavenet, Trust IT Director or support companies where necessary, in liaison with the IT Manager
To ensure new equipment including PC’s, laptops, iPads etc. are suitable to meet the needs of the user, offering support and training as required
Replace equipment components as necessary
To ensure the security marking and recording of all new hardware and maintain inventories of all equipment in the school
To maintain an awareness of new IT products and services and ensure that information is shared within the school
To liaise with staff on a daily basis to support the efficient use of IT equipment in the school
To assist in the provision of technical support to teachers during teaching periods
To support teaching staff in the use of IT-based activities, and provide assistance to groups of students in the use of IT where required
To provide technical support and assistance for staff, including the preparation of guidance on the use of IT for staff and students
To create and maintain user accounts as required
To act as Systems Administrator to add new users to HCC e-mail accounts, update staff changes, maintain existing accounts
To maintain system integrity and security by changing passwords on the system as required and informing staff of any changes
To operate and tailor software to meet the needs of the schoolTo troubleshoot software problems, including compatibility across different versions
To install network software as well as stand-alone software, liaise with the Senior IT Technician to ensure smooth integration onto all PCs, including laptops for use by students and staff and provide end-user documentation where appropriate
To support staff and students in the use of the IT across the school
To monitor security and privacy across the school network and to follow reporting procedures
To create new “How to” documentation in order to share knowledge within the department
Read pre-existing “Help Docs” manual to fully understand the standards procedures and policies of the IT department
To Ensure documentation is kept up to date with new software, ipad allocations etc.
To ensure digital resources are uploaded to the correct folders on the IT sharepoint “IT Guides”
To provide detailed descriptions of fixes implemented within the school IT Helpdesk Ticket System
To manage booking requests for hardware resources by members of staff
To assist social media teams with resources
To add and maintain ipads via Jamf, Apple Configurator & Apple School Manager
To Maintain configuration groups for ipads on Jamf and make well-planned changes when needed
To ensure proper use of CCTV, only using when needed and to report each use on the CCTV request form
Training:
The apprentice will learn through a mix of tutor led online and in person training, alongside a monthly training and review meeting
Training in the workplace, that supports you to become competent in your role will be delivered by your employer
Training Outcome:
Upon successful completion, the next step could be an IT Technician should a suitable vacancy be available internally or within another organisation
Employer Description:The Costello School is an increasingly popular and successful comprehensive school providing education for students aged 11 – 16. The School has established a calm and caring environment and one of high academic standards with a strong pastoral system that supports a happy, thriving school where students want to learn.
The School is situated in Basingstoke and its buildings are well maintained with an appropriate range of specialist rooms. We are continuing to invest in our school infrastructure, to ensure the best facilities are available for both students and staff. Great pride has been placed on the enhanced learning environment. Despite being a town school there are extensive playing fields and green space.
The School premises centre on the buildings originally provided in 1912 for the Girls’ High School, then numbering about 150 students. Considerable extensions have been added at various times since then and the original building has been modernised and adapted to the needs of today.
The School has four main feeder schools which provide about 70% of our students with the remainder coming from other local schools. We are proud to work closely with Great Binfields, Fairfields, Rucstall and St Mary’s. The town is served by two successful further Education Colleges.
Our most recent Ofsted inspection (November 2021) rated us being a GOOD school with OUTSTANDING features.Working Hours :Monday - Friday, 8.00am - 4.00pm with a 35 minute lunch.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Team working,Initiative,Flexible,Positive Outlook,Eager to learn,Confidentiality....Read more...
Provide first and second line technical support to end-users, troubleshooting and resolving hardware and software issues
Contribute and work within projects to ensure successful execution within defined deadlines, contributing to the smooth implementation of IT solutions for our clients
Install, configure, and maintain operating systems and software applications
Participate in client meetings, including face-to-face interactions, and pre-sales activities, providing technical expertise and building strong client relationships
Monitor and maintain computer networks
Analyse system logs and identify potential issues or trends
Collaborate with other IT teams to resolve complex technical problems
Assist in the development and implementation of IT policies and procedures
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the IT manager supporting a large number of employees and will grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship
Employer Description:At DISConsulting IT, we provide top-quality IT services and are committed to delivering exceptional customer experiences. We are focused on further enhancing our service delivery capabilities and solidifying our position as a leading IT service provider for small and medium-sized enterprises, charities, and non-profit organisations.Working Hours :Monday - Friday, 8.30am – 4.30pm, with a 30-minute lunch break.Skills: Full UK driving licence....Read more...
If you have an interest in IT and social media and are keen to learn more whilst putting these new skills in to practice in the workplace, this is a great opportunity to begin a career in the sector.
Job Purpose: To support the smooth running of the school’s IT systems while also leading on digital content creation and media communications. This role combines technical IT support with creative media production, including managing the school website, social media platforms, and weekly newsletter. The apprentice will gain hands-on experience in both computing and digital media within a busy secondary school environment.
Key Responsibilities:
IT Support & Technical Duties
Provide first-line technical support to staff and students
Support maintenance of desktop computers, laptops, and classroom devices
Assist with hardware setup, upgrades, and basic repairs
Provide printer support, including troubleshooting and maintenance
Assist with installation of software and updates
Support audio-visual equipment for assemblies, events, and classrooms
Log and respond to IT support tickets
Maintain IT equipment inventory
Media & Content Creation:
Create engaging digital content (graphics, short videos, photography) for school use
Update and maintain the school website with news, events, and key information
Manage and schedule posts across school social media platforms
Design and produce the weekly school newsletter
Capture photography and video at school events
Support promotional materials for open evenings, recruitment, and enrichment activities
Ensure content aligns with school branding and safeguarding policies
A strong interest in IT, computing and digital skills is essential for this role. Training:
Information Communications Technician (Level 3)- Support Technician
Fortnightly attendance at Riverside College, Widnes
Training Outcome:
There may be opportunities to apply for internal positions if these arise following the Apprenticeship
Employer Description:Broughton Hall Catholic High School is a school in Liverpool, which teaches Year 7 to 13 pupils. Working Hours :Monday to Friday 8.30am to 4pm, term time only +10 daysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Non judgemental,Patience,Able to meet deadlines,Good written skills,Able to work independently,Able to work as part of a team,Interest in digital content,Interest in photography....Read more...
IT TechnicianCompetitive salaryFull Time, PermanentHome based – Harrogate
Are you someone that likes to make things happen?Are you organised and solutions orientated?
If this is you, then we have an exciting opportunity to join an established and respected Printed Circuit Board (PCB) specialist.Fineline VAR are the UK subsidiary of Fineline Global, one of the world’s leading suppliers of PCB’s. Following continued growth, we are looking for an IT Technician to join our team who is focused on providing a first-class service to our team.We believe our people are our strongest asset. We foster a diverse, inclusive community built on honesty, authenticity, and respect—making it an exceptional place to grow your career.General Job DescriptionWe are looking for a proactive, user-focused IT Technician to join our fast-paced IT Operations team. In this role, you will be the go-to person for our internal employees, ensuring that all IT equipment, software, and systems run smoothly. The ideal candidate possesses a strong technical aptitude, a methodical approach to problem-solving, and a genuine desire to provide exceptional internal service and support.Duties include:
Supporting the day-to-day operations of query resolution for internal users, tackling system and equipment issues efficiently.Configure, install, monitor, and maintain IT users’ desktop software and hardware, including new equipment setups.Providing comprehensive technical and application support, exercising methodical diagnostic skills to resolve unfamiliar issues and determine root causes.Evaluating, maintaining, and modifying desktop application packages.Documenting solutions to problems and developing clear, accessible end-user guidelines.Providing excellent service to internal users, acting as a role model for the team by consistently exceeding defined KPIs.Promote IT best practices and identify operational improvements for the efficient day-to-day running of IT Operations.Occasional travel is expected as part of fulfilling the role.Undertake any other reasonable duties required in line with capabilities and the needs of the company and its clients.
You will possess:
Solid knowledge of Microsoft 365 system administration, operating systems, and common software/applicationsExcellent verbal & written communication skills.Strong understanding of cybersecurity fundamentals and best practicesStrong technical aptitude with a methodical approach to diagnosing the root cause of issues, coupled with a constant desire to learn and acquire new knowledge.A structured and independent way of thinking.Highly flexible, open to change, and able to adapt quickly to the evolving needs of the business in a fast-paced environment.Excellent organizational skills with the ability to manage multiple activities simultaneously, ensuring high quality even under tight schedules.Attention to detail.A desire to progress.
Work Experience Requirements
Previous experience of working in an IT support environment.Knowledge and understanding of Microsoft 365.
Education Requirements:
O’Level / GSCE minimum (or equivalent).Related professional IT qualifications or certifications are highly beneficial but not essential.Holding a CompTIA A+ or Microsoft 365 Certified: Administrator Associate certification is a strong advantage.
INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
