This is an exciting opportunity for an experienced IT Support & Project Coordinator to join a forward-thinking technology-driven business that prides itself on delivering innovative solutions to a diverse client base. Company Overview A leading technology company based in Stratford, London, specialises in providing bespoke IT systems and project management services to a wide range of industries. With a strong focus on collaboration and continuous improvement, this organisation is dedicated to ensuring clients receive exceptional service and reliable technological solutions. Job Overview The IT Support & Project Coordinator plays a pivotal role in the smooth delivery of IT projects and technical support services. Acting as a central liaison between the development team, clients, and internal stakeholders, this role ensures projects are coordinated efficiently, IT systems operate seamlessly, and clients receive timely support. You will be responsible for managing change requests, resolving system issues, and supporting the IT Director with new project initiatives. Here's What You'll Be Doing: Coordinating IT projects and ensuring effective communication between stakeholders Acting as a liaison between the development team and clients, managing change requests and resolving system errors Providing system troubleshooting, incident management, user support, testing processes, and compliance procedures Working closely with the server hosting company to manage support requirements and technical issues Overseeing new IT projects, ensuring deadlines and objectives are consistently met Reviewing existing IT systems and projects to ensure optimal functionality and reporting issues Supporting the IT Director in scoping new projects and attending client meetings Delivering client training on IT systems to ensure users are well-equipped Producing comprehensive system manuals and documentation for both clients and internal teams Maintaining clear, professional communication with clients, addressing queries and concerns effectively Contributing to the continuous improvement of IT support processes and overall operational efficiency Here Are The Skills You'll Need: Previous experience in IT support, project coordination, or a related role Strong understanding of IT systems, software, and troubleshooting methodologies Excellent communication and interpersonal skills for client and stakeholder liaison Ability to manage multiple projects simultaneously with strong organisational skills Experience working with server hosting companies and an understanding of hosting-related support requirements Knowledge of IT project management methodologies and tools is advantageous Familiarity with programming and web development concepts Proven ability to produce clear and concise system manuals and documentation Strong problem-solving skills with a proactive approach to issue resolution A collaborative team player who can also work independently when needed Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Here Are The Benefits Of This Job: Competitive salary and benefits package Opportunity to work on innovative IT projects within a dynamic and collaborative team Access to professional development and training opportunities to enhance your career A career as an IT Support & Project Coordinator offers a unique chance to work at the intersection of technology and project management. This sector provides continuous opportunities to develop new skills, engage with cutting-edge technologies, and contribute meaningfully to the success of diverse organisations.....Read more...
IT Infrastructure Manager London – Hybrid 2 days Salary - £60,000 - £65,000 per annum IT Infrastructure Manager required for a fast-growing private London based clinic. My client is seeking an IT Infrastructure Manager to lead digital transformation, streamline operations, and provide advanced IT solutions to support the expanding team, while also handling day-to-day IT support tasks. You will be responsible for managing and enhancing the IT infrastructure, software systems, and digital workflows, ensuring that the technology supports both clinical and operational needs. Key Skills and Responsibilities:
IT programming background with experience in coding and testing
Proficient in Excel, including expertise in PivotTables, data cleansing, formulae, and sheet protection
Proficiency in software configuration, automation tools, and workflow optimisation.
Implement and improve IT tools and processes to automate workflows, invoicing, compliance tracking, and statistics
Ensure seamless IT operations, manage onboarding/offboarding, support WiFi, printers, antivirus, and devices, and handle password resets
Optimise and configure software tools, develop KPI dashboards and automation scripts, enhance tracking and workflows, implement MFA and security measures
DBS check is required for the successful candidate
Interested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
IT Manager London – Hybrid 2 days Salary - £60,000 - £65,000 per annum IT Manager required for a fast-growing private London based clinic. My client is seeking an IT Manager to lead digital transformation, streamline operations, and provide advanced IT solutions to support the expanding team, while also handling day-to-day IT support tasks. You will be responsible for managing and enhancing the IT infrastructure, software systems, and digital workflows, ensuring that the technology supports both clinical and operational needs. Key Skills and Responsibilities: • IT programming background with experience in coding and testing• Proficient in Excel, including expertise in PivotTables, data cleansing, formulae, and sheet protection• Proficiency in software configuration, automation tools, and workflow optimisation.• Implement and improve IT tools and processes to automate workflows, invoicing, compliance tracking, and statistics• Ensure seamless IT operations, manage onboarding/offboarding, support WiFi, printers, antivirus, and devices, and handle password resets• Optimise and configure software tools, develop KPI dashboards and automation scripts, enhance tracking and workflows, implement MFA and security measures• DBS check is required for the successful candidateInterested? Please submit your updated CV to Emma Siwicki at Crimson for immediate consideration.Not interested? Do you know someone who might be a perfect fit for this role? Refer a friend and earn £250 worth of vouchers!Crimson is acting as an employment agency regarding this vacancy....Read more...
Position: IT Infrastructure Support Engineer
Job ID: 2394/5
Location: Surrey
Rate/Salary: Competitive – Salary advised upon application
Type: Permanent
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
The below job description will outline this position of: IT Infrastructure Support Engineer
Typically, this person will provide hands-on support and management of both corporate and customer-managed IT infrastructure, playing a key role in maintaining high availability of systems and ensuring the security and performance of the IT environment. They will also contribute to IT projects, disaster recovery planning, and ongoing infrastructure improvements.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the IT Infrastructure Support Engineer:
Build, maintain, and support both physical and virtual environments, including network storage, backup and recovery systems.
Support IT infrastructure across HQ, remote offices, and customer sites, ensuring seamless integration.
Ensure server builds and networks comply with internal and customer IT security policies and accreditation standards.
Maintain software compliance and licensing records, including regular audits.
Monitor performance and usage of systems, ensuring optimal operation.
Manage email infrastructure including Microsoft Exchange, cloud services, spam filtering, and MDM.
Support IT Hosting and Security Infrastructure including storage, virtualization, antivirus, patch management, and web filtering.
Provide telephony support and assist with equipment installation.
Deliver user and customer support, including participation in a 24/7 on-call rota.
Support disaster recovery readiness and contribute to IT strategy and continuous improvement.
Qualifications and requirements for the IT Infrastructure Support Engineer:
HND/Degree in Computer Science or equivalent experience
In-depth experience with VMware virtual environments.
Strong knowledge of Microsoft Exchange, spam filtering, and continuity services.
Core Windows OS administration, Active Directory, Group Policy, and PowerShell.
Server and storage hardware expertise (NAS/SAN).
Strong understanding of IT Security and High Availability environments.
Solid foundation in IP networking.
Must be eligible for and able to pass SC (Security Check) clearance.
Must be willing to undertake and complete a 6-month probationary period.
Desirable:
Linux experience.
Familiarity with Blackberry UEM or MDM platforms.
Experience with IP telephony systems.
SNMP monitoring tools.
Knowledge of Endpoint Central, Trellix/McAfee Security, WebMarshal, Veeam, Microsoft SQL Server.
Microsoft certifications.
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
Contract: Interim (6–12 months)Are you a seasoned IT leader with a passion for digital transformation and operational excellence?Our client, a high-profile, multi-site leisure, hospitality, and membership brand with a global footprint, is seeking an Interim IT Director to drive technology improvements and support their ongoing digital evolution. This is a unique opportunity to contribute to a premium global brand during a pivotal period of innovation and transformation. You will have the autonomy to shape IT strategy and make a measurable difference.The Role:Based in London, this interim position will report directly to the executive team and play a critical role in overseeing IT operations across a diverse international portfolio. You will lead the IT function across corporate headquarters and sites worldwide, with a focus on:
Driving digital transformation initiatives and delivering innovative technology solutions.Enhancing IT infrastructure, software systems, and cyber security frameworks.Aligning technology strategies with business goals to improve performance and user experience.Leading, mentoring, and developing a high-performing IT team.
Experience:
Proven experience as an IT Director or similar leadership role in a fast-paced, multi-site environment (ideally within hospitality or leisure sectors).Strong track record of delivering enterprise-wide IT and software transformation projects.Deep understanding of modern digital ecosystems, cloud technologies, and data strategy.Exceptional leadership, stakeholder management, and communication skills.Available to start at short notice and commit to a high-impact interim assignment.
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FPSG have a Glasgow based Client looking for a highly motivated & skilled IT Project Engineer for an initial 18 month assignment, based on-site in their well-presented, Glasgow offices. You will be embraced as a key member of the team, and from Day 1 spend time on a wide array of projects, where previous experience working as an IT Project Engineer or IT Support Engineer in an MSP environment will prove to be very beneficial.
You will be comfortable through your previous experience in engaging closely with internal teams in order to deliver exceptional IT solutions & support. Your prime focus will be on the seamless integration of systems & services, and you will play a critical role in maintaining the infrastructure.
Key Responsibilities:
Project Planning and Coordination: Develop and manage project plans, timelines, and resources to ensure successful delivery of IT projects.
System Implementation: Oversee the deployment, installation, and configuration of IT infrastructure, systems, and software to meet client requirements.
Internal Client Communication: Serve as the primary point of contact for Internal clients, ensuring clear communication and regular project updates to stakeholders.
Collaboration with Internal Teams: Work closely with engineering, development, and operations teams to deliver technical solutions and ensure project success.
Quality Assurance: Monitor and ensure that all systems, software, and IT solutions meet quality standards and are compliant with industry best practices.
Troubleshooting and Issue Resolution: Identify, troubleshoot, and resolve complex IT issues in a timely and effective manner.
Documentation and Reporting: Maintain detailed records of project progress, technical configurations, and support incidents for future reference and analysis.
System Upgrades and Maintenance: Plan and execute system updates, patches, and preventive maintenance to ensure optimal performance and security of IT systems.
Risk Management: Identify and mitigate potential risks related to system performance, security, or project delays.
Training and Support: Provide training to end-users on new systems and technologies, ensuring they are equipped to utilize solutions effectively.
Continuous Improvement: Stay up to date with emerging technologies and industry trends, recommending improvements to IT systems and processes.
Vendor Management: Liaise with third-party vendors for procurement of IT hardware, software, and services as required for project execution.
Skills & Qualifications we are looking for:
Proven experience in a Project Engineer role or IT support role within an MSP environment.
Excellent technical knowledge across a variety of technologies, including:
Microsoft Office 365, Exchange, and Active Directory.
Networking (TCP/IP, DNS, DHCP, VPN, VLANs).
Virtualization (VMware, Hyper-V).
Cloud platforms (Azure, AWS, Google Cloud).
IT security (firewalls, antivirus, endpoint protection).
Strong communication skills, both written and verbal, with the ability to interact with clients in a clear, non-technical way.
Experience with backup solutions, disaster recovery, and business continuity planning is a plus.
A commercial-focused mindset and a commitment to delivering high-quality IT services.
Desirable Skills we’d also love to see:
Ability to work independently, manage multiple tasks, and prioritize effectively in a fast-paced MSP environment.
Problem-solving mindset with a proactive approach to identifying and resolving IT issues before they affect clients.
Strong organizational and time management skills.
Desire to continuously develop technical expertise and stay up-to-date with emerging IT trends.
Next Steps:
If you have proven experience working as an IT Project Engineer or have the required level of IT Support skills to meet the needs of this role, then apply immediately. We will progress your application ASAP to discuss your skills and confirm that the role will be accessible for you, including any commute to be on-site in the Glasgow office up to 5 days per week, as per the requirement of the business support needed.
Starting salary & the attractive package, as well as options beyond the initial 18 month Fixed-Term Contract will be discussed with suitable applicants before interview. Good luck!
We are Disability Confident and neurodiverse aware. If you have a disability, please tell us if there are any reasonable adjustments we can make to assist you in your application or with your recruitment process....Read more...
An exciting opportunity has arisen for a skilled and organised IT Engineer to join a forward-thinking engineering and manufacturing business.
This role is perfect for someone with a strong interest in IT systems, data accuracy, and security, looking to play a pivotal part in the businesss day-to-day operations and system integrity.
Key Responsibilities of an IT Engineer:
- Provide day-to-day IT support including setting up and decommissioning PCs, printers, and phones
- Onboard new users with network, email, and ERP (Epicor) access
- Perform daily data collection analysis, resolving discrepancies and producing reports
- Monitor and audit system and cyber security logs
- Maintain IT systems including Webroot AV, Windows Server Updates, and network documentation
- Assist with Epicor system tasks such as entering customer orders, raising contract reviews, and updating pricing
- Support despatch documentation and processes
What You\'ll Bring as an IT Engineer:
- Previous experience in an IT support, system admin, or data role
- Basic knowledge of network, server, and endpoint setup/troubleshooting
- Familiarity with ERP systems (Epicor experience is a plus)
- High attention to detail and a methodical approach to data accuracy
- Awareness of cyber security protocols
- A proactive, flexible mindset with strong communication skills
What\'s In It For You:
- Competitive salary
- Friendly and supportive working environment
- Opportunities for growth and technical development
- Permanent position with a well-established engineering business
Interested? Call Ian at Holt Engineering on 07734 406996
Or apply now and well be in touch to discuss the role further.
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Issue Resolution: Promptly respond to and resolve IT-related queries and issues from employees, ensuring minimal downtime and maintaining productivity
System Monitoring: Continuously monitor and maintain computer systems and networks, identifying and rectifying potential problems proactively
User Assistance: Assist users with software and hardware installations, updates, and provide guidance on everyday IT use, ensuring a smooth user experience
Documentation: Maintain detailed records of IT issues, resolutions, and user interactions to ensure consistent support and facilitate future troubleshooting
Collaboration: Work closely with the second and third-line support teams, escalating complex issues when necessary and ensuring seamless IT operations across the organisation
Call Handling: Answer incoming IT support calls professionally and efficiently, ensuring that all user issues are logged and addressed in a timely manner
Remote & On-Site Support: Provide both remote troubleshooting solutions and on-site support when necessary, ensuring all IT issues are resolved with minimal disruption to users
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Training Outcome:
The successful candidate may be offered full-time employment
Employer Description:We Provide Support Across IT, Cyber Security, Unified Communications, Networking, Computer Services, Web Design, Cloud Backup, Disaster Recovery And Business Continuity, Web Design.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Organisation skills,Problem solving skills,Initiative....Read more...
Building IT systems and configuring networks
General IT cabling
Troubleshooting, testing and analysing problems within systems
Hardware installs include PC Cards, PC's, Desk phone & mobile phones
Create virtual machines that can then be logged onto and used when supporting
Installing servers, firewalls and software
Logging and resolving IT Support calls
Working on ticketing systems
Logging and resolving IT Support calls
Work on customer projects, such as upgrade planning, delivery and reporting
Keep accurate records and document customer service actions and discussions
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Kick-start your tech career with purpose!
At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.
This is an exciting opportunity to gain hands-on experience while working towards a recognised qualification, all within a collaborative and cutting-edge environment. You’ll be learning from experienced professionals, helping to support and maintain our internal systems, and playing a key role in keeping our tech running smoothly across the business.
If you're curious about technology, eager to grow, and ready to take your first step into the world of IT — we’d love to hear from you.
A Typical Day in the Job:
Building IT systems and configuring networksGeneral IT cablingTroubleshooting, testing and analysing problems within systemsHardware installs include PC Cards, PC's, Desk phone & mobile phonesCreate virtual machines that can then be logged onto and used when supportingInstalling servers, firewalls and softwareLogging and resolving IT Support callsWorking on ticketing systemsLogging and resolving IT Support callsWork on customer projects, such as upgrade planning, delivery and reportingKeep accurate records and document customer service actions and discussionsSalary, Hours & Benefits:
£14,772.50 per annumMonday - Friday 9am-5:30Group Life Assurance – 4x basic annual salaryGroup Income Protection – 75% of basic annual salaryGroup Critical Illness – 1x basic annual salaryPrivate Medical Insurance – OptionalDesired Qualities, Skills and Knowledge:
Keen interest in ITGood written & verbal communication skillsWillingness to learnTeamwork and problem-solving skillsDriven to get results and achieve goals while maintaining top level integrity and a strong work ethicFlexibility to work in a fast-paced environmentExcellent customer service orientation, creative approach to problem solvingGrade 5 in GCSE English, 4 in GCSE MathsYour Training with Baltic:
This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Datacore, we're not just a technology company — we're innovators, powering the future of data infrastructure across the globe. As a pioneer in software-defined storage and intelligent data solutions, we’re driven by a passion for performance, efficiency, and pushing boundaries. We’re now looking for a motivated and enthusiastic individual to join our IT team as an IT Support Apprentice.Working Hours :Monday - Friday 9am-5:30pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Job Title: IT Leader – Cyprus Location: Cyprus Department: Information Technology Reports To: Global CIO Salary: €80,000 – €100,000 per annum (depending on experience)About the Role We are seeking a seasoned Information Technology Leader to oversee and elevate IT operations across our Cyprus business. Reporting directly to the Global CIO, this role is a key part of our regional leadership, responsible for managing daily IT functions while aligning local initiatives with global strategy.This is a hands-on leadership position requiring strong technical acumen, commercial awareness, and a strategic mindset. You’ll act as the main point of contact between business units and IT, ensuring optimal service delivery and technology-driven growth.Key Responsibilities
Lead and manage the Cyprus-based IT team, ensuring operational excellence and clear accountability.Act as the primary IT partner for local business units, understanding needs and translating them into effective solutions.Oversee and report on key IT projects, ensuring alignment with corporate timelines and standards.Contribute to the development and execution of IT strategies that support business objectives.Ensure IT governance, cybersecurity, and compliance with internal and external standards.Mentor and develop team members, fostering a high-performance culture.Manage third-party vendors and ensure quality delivery of outsourced services.
What We’re Looking For
Degree in IT, Computer Science, Business Administration, or a related field.8+ years of IT experience, including 3+ years in a leadership role.Strong background in IT operations, project delivery, and business partnering.Hospitality, gaming, or entertainment sector experience is an advantage.Proven leadership and team development experience.Solid knowledge of IT service frameworks such as ITIL or COBIT.Familiarity with compliance, cybersecurity, and risk management.
Ideal Candidate
A strategic thinker who can also roll up their sleeves when needed.Strong communicator and influencer with the ability to navigate complex environments.Adaptable, resourceful, and experienced in working with cross-functional and multicultural teams
How to applyFor further details, apply today or send your CV to clay@corecruitment.com.Due to the volume of applications, we may not be able to provide feedback to all applicants. If you haven't heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!• http://www.corecruitment.com/• https://www.facebook.com/COREcruitmentDOTcom/• Tweet us @COREcruitment....Read more...
1st Line Support Engineer
Central London
£26,000 - £28,000 + Progression + Technical Training + Certifications + Pension + Holidays + Package + Immediate Start
Are you ready to launch or elevate your IT career in a fast-paced, client-focused environment? Join an expanding MSP team in the heart of Central London. In this role, you’ll be the go-to person for resolving day-to-day technical issues, delivering first-class support to a diverse client base. With an ambitious growth roadmap ahead, this is your chance to step into a role that offers real progression, varied challenges, and a chance to contribute to a business that values innovation and collaboration.
As a 1st Line Support Engineer, you’ll be the front line of IT support, helping to keep systems running smoothly and users productive across the business. In this role you will be contributing to long-term business improvements and play a key role in delivering exceptional service and support. You’ll work closely with the wider IT team, gaining hands-on experience across multiple technologies while developing your technical skill set. This is a fantastic opportunity to grow with a forward-thinking company that actively invests in your development and offers real career progression through training and certifications.
Your Role as a 1st Line Support Engineer Will Include:
Uphold excellent customer service standards, creating a positive user experience.
Troubleshoot and resolve hardware, software, and network issues efficiently.
Act as the first point of contact for all IT-related queries, providing professional and friendly support.
Office based 5 days a week, working on various day shift patterns.
As 1st Line support Engineer, You Will Have:
Experience within an IT Support Role.
Microsoft Proficiency.
Experience of working to an ITIL framework in a service desk capacity.
If you are interested in this role, please contact Yusra on 07458163045
Keywords: IT, Software Development, MSP, 1st Line Support Engineer, 2nd Line Support Engineer, Central London, Greater London, East London, South London, West London, North London, Microsoft, IT Support, Helpdesk, Managed Service Provider, Customer Service, Troubleshooting, Networking, Problem-Solving, Service Desk, On-Site Support, Technical Troubleshooting, Support Engineer, Engineer, SLA, IT Infrastructure. IT Analyst, IT Technician....Read more...
Are you an experienced IT professional with a background in the hospitality industry? A well-established and prestigious group of hotels in London is seeking a proactive Assistant IT Manager to oversee IT operations across a cluster of properties.With a rich history and ongoing investment in modernisation—including the upcoming launch of a hotel—this is an exciting time to join a forward-thinking team making major strides in tech-enabled hospitality.The RoleReporting to the IT Operations Manager, you will be responsible for ensuring the seamless delivery and optimisation of IT infrastructure, systems, and services across multiple hotel sites. This role is critical to supporting both business operations and enhancing guest satisfaction through innovative technology.Key Responsibilities
Oversee day-to-day ICT operations across hotel sitesLead and support IT strategies for multi-property coordinationTroubleshoot and resolve technical issues quickly and effectivelyManage network infrastructure and security protocolsTrack IT assets and contribute to budgeting and planningEnsure compliance with industry standards and internal policies
The ideal candidate:
3–5 years’ IT operations experience, including 2+ years in a similar hospitality-focused roleCertifications such as ITIL, PMP, or CISSP (preferred)Familiarity with PMS, POS, and guest-facing tech platformsStrong grasp of network architecture, cloud services, and security standardsAbility to train non-technical staff on key systems and toolsHands-on experience with AV, telecommunications, and Wi-Fi infrastructure in hotel settings
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Job Description:
We have a fantastic opportunity for an IT Engineer to join the team at one of our clients based in Newcastle. This is a hands-on mid/senior-level position where the successful candidate will take ownership of various enterprise IT project deliveries.
Skills/Experience:
Proven experience (5+ years) most likely currently in a 3rd line IT Engineer role or similar, with a strong focus on enterprise-level IT systems and project delivery.
Solid experience with Microsoft technologies, particularly Windows operating systems and Office 365.
Working knowledge of creating, documenting and fulfilling IT processes, business continuity planning and operational resilience.
Working knowledge of ITiL processes including problem management, change control, incident management.
Experience with AV technology, including the setup and support of meeting rooms and conferencing solutions.
Experience with cloud infrastructure migration and management, preferably in a private cloud environment.
Strong knowledge of IT infrastructure, networking, and hardware troubleshooting.
Ability to manage multiple IT projects simultaneously, with a proven track record of delivering on time and within scope.
Excellent communication skills, with the ability to work effectively with both technical and non-technical stakeholders.
Strong analytical and problem-solving abilities.
Experience with other enterprise technologies such as Azure, VMware, or Hyper-V (desirable).
Knowledge of scripting or automation tools – e.g., PowerShell (desirable).
Self-starter with the ability to work independently and take ownership of projects.
Core Responsibilities:
Lead the implementation of Microsoft upgrades, including Windows and Office environments, ensuring seamless transitions and minimal disruption to end users.
Oversee the installation, configuration, and maintenance of meeting room AV technology, ensuring high-quality setup and troubleshooting support.
Provide high-level support across the IT Service Desk, addressing complex issues and escalations, while mentoring more junior staff members.
Troubleshoot and resolve complex IT-related problems, utilizing knowledge of enterprise-level systems, applications, and infrastructure.
Collaborate with cross-functional teams to plan and execute IT solutions for new initiatives, ensuring they align with the company’s strategic goals.
Assist in the ongoing progression and skills transfer to the wider IT team, sharing knowledge and best practices to strengthen team capabilities.
Develop and maintain documentation for IT systems, processes, and solutions, ensuring knowledge sharing across teams.
Assist with system migration projects, including planning, execution, and post-migration support.
Benefits:
A highly competitive salary
Wider Benefits package
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16092
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes.
By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy.
Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDPERM....Read more...
Key responsibilities:
To provide a professional service to all customers.
To ensure all incidents are being actioned relevant to the priority assigned to them.
To monitor incidents and keep the number of outstanding, to a minimum.
To prioritise all incidents and have the ability to understand the difference between non-urgent and critical.
Capture tasks, document and store them in the knowledgebase.
Utilise the tools available to log incidents, monitor devices and use the patch management system.
Problem-solving - to be able to break a problem down and reach a fix.
To allocate incidents to 2nd line Support where appropriate and monitor progress.
To assist the IT team with day-to-day tasks as and when required.
Configure computers based on a customer specification.
Create estimates and order, when approved, customer consumables and peripherals.
Gather evidence of problems with infrastructure elements and look to achieve a high percentage of first-time fixes.
Present a positive image and thereby help users and management to have confidence in the IT service.
To identify repeat incidents and recommend the appropriate actions to management, such as training, improvements in education, communication etc.
To be aware of planned changes such as Project activities and ensure appropriate actions are taken to maintain and/or improve existing service levels.
To liaise closely with 3rd Party Suppliers of Support Services.
To administer mobile phones, broadband and IPT services.
The role will involve contact with:
Customers.
2nd Line Support both Internal and External.
Suppliers – Hardware and Software.
Essential skills, characteristics and experience
Experience of working in a similar environment is desirable but not essential.
Good influencing, presentation and communication skills, with all levels of staff, will be required, along with the ability to problem-solve.
Computer literacy is essential, and you must be organised and show attention to detail. Experience of desktop computers and associated software, ideally Microsoft and Lotus Notes is required.
Ability to work unsupervised.
A good telephone manner is an essential part of the role along with people skills.
Ability to handle a crisis but remain calm and polite at all times, maintaining a professional service throughout.
Training:Expected duration: 16 months.
Apprenticeship level: Level 3 (Advanced).
Programme: Information Communications Technician.
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:For over ten years, Driffield IT Company Frost Consultants has utilised our experience, technical expertise, and know-how, to simplify IT for our clients by removing complexity and adopting a positive, flexible approach to solving their IT challenges.
We provide a full suite of managed IT services to assist your business with all aspects of IT and IP CCTV ranging from IT Systems & Infrastructure, managed IT solutions, cloud IT, IT hardware and software solutions to communications and CCTV solutions and security.
Understanding the unique IT requirements of various industries allows us to gain deep insight into our clients' business objectives, future strategies, and operational processes. This knowledge enables us to deliver tailored IT services that effectively support their needs.
We deliver IT services and CCTV solutions to organisations based in towns such as Driffield, Beverley, Hornsea, Bridlington and Pocklington as well as counties such as East Yorkshire and North & North-East Lincolnshire.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Presentation skills,Initiative,Patience,Good telephone manner....Read more...
To provide first-line support to customers, resolving IT tickets and updating the outcomes
To assist with the setting up, maintenance and repair of computers, computer-linked equipment and computer-related equipment
To install and configure software applications
To help produce and maintain IT statistics, reports, checklists and other documentation as necessary
Answering telephone enquiries and routine email correspondence
Monitor consumable stock such as printer toners, paper and stationery, ensuring timely notification to the Office Manager for ordering new supplies
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Covering Nottingham, Derby, Leicester, Birmingham, Lichfield and Tamworth. Your business will benefit from our outstanding customer service focused, managed IT support services. If you are looking for a partner who knows a thing or two about moving business to the cloud, especially Microsoft Office 365 and Microsoft Azure, then look no further!Working Hours :Monday to Friday - 9 am to 5 pmSkills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Key Duties and Responsibilities:
Deliver first-line support to end users, resolving hardware, software, and network issues.
Assist with the setup and configuration of IT equipment including PCs, laptops, and mobile devices.
Support the installation and maintenance of software and system updates.
Monitor and report issues related to IT systems, printers, and network performance.
Help maintain accurate IT asset records and documentation.
Work with the IT team on projects such as system upgrades, migrations, and rollouts.
Adhere to IT policies, procedures, and security best practices.
Provide excellent customer service to ensure positive user experiences.
Daily Tasks Will Include:
Responding to helpdesk tickets and logging support queries.
Performing routine checks on customer devices via RMM.
Maintain accurate documentation.
Training:You will attend South Devon College one day per week for your college sessions, and spend the remaining four days here at BAYtek.Training Outcome:2nd Line IT Support Tech.Employer Description:BAYtek Office Solutions was founded with a clear mission: to deliver top-quality, professional sales and support to local businesses - efficiently and with a personal touch.
We specialise in providing photocopiers, printers, and IT solutions to a broad customer base across Devon, Cornwall, and Somerset. Our team is committed to delivering exceptional customer service that consistently exceeds expectations—backed by industry-leading hardware and dependable after-sales support.
As an authorised reseller for Fujifilm and a Canon Platinum Partner, we supply award-winning equipment recognised for reliability and performance. In addition to our print and document solutions, our in-house IT services team provides dedicated support to schools, offering tailored, cost-effective solutions that meet the unique needs of the education sector.Working Hours :Monday - Friday (09:00 - 17:00).Skills: Communication skills,Problem solving skills,Team working,Passion for technology,Desire to learn,Work well independently....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures
Throughout the program, you will receive dedicated support from your tutor to ensure your success
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard
Training Outcome:
Ongoing career development and progression opportunities upon successful completion of the apprenticeship
Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday- Friday
8:30am- 5pmSkills: Communication skills,IT skills....Read more...
Work:
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Assist in the day to day support of IT equipment, including desktops, laptops, tablets, printers, and interactive whiteboards
Provide technical support to staff and students by troubleshooting and resolving hardware, software, and network issues
Help with the installation, configuration, and maintenance of software applications, operating systems, and hardware devices
Monitor and maintain the network infrastructure, including switches, routers, and Wi-Fi access points
Assist with setting up new IT equipment for staff and students, including user accounts and profiles
Help maintain inventory records of IT equipment and software licenses
Assist in the management of user permissions and access to school systems and services
Support the team in ensuring that all IT systems and services are running smoothly and securely
Provide support during school events and activities that require IT assistance
Collaborate with other members of the IT team to ensure timely and efficient resolution of technical issues
Assist in keeping the school’s IT systems up to date, including applying software updates and patches
Training:Your training plan:
All training will be delivered online by Wise Origin, offering flexible, expert led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments
More training information:
Wise Origin is a national training provider which was established in 2006.
We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions.
We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures.
Throughout the program, you will receive dedicated support from your tutor to ensure your success.
Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard.Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :Monday - Friday 8:30am - 5pmSkills: IT skills,Communication skills....Read more...
The IT Technician plays a crucial role in maintaining and supporting the IT infrastructure across the Enrich Learning Trust, with a primary focus on on-site support at Diss High School and Long Stratton High School. The role involves ensuring seamless network and internet connectivity, maintaining security, responding to IT support requests, and assisting staff and students with IT-related issues.
Resolving IT issues and service requests via the central helpdesk
Installing, maintaining, and troubleshooting hardware, software, and network infrastructure
Managing user access to school systems and networks
Supporting cybersecurity and compliance with GDPR and data protection laws
Assisting staff and students with IT-related queries and training
Contributing to IT projects and supporting system upgrades
Installation of hardware and software on workstations
Maintain online services that extend the school network, such as Microsoft 365 and MIS etc
Setting up new users onto the network and online services.
Remove users from these systems when they have left the school
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Proactively inform stakeholders of changes, issues and resolution times
Perform tasks set out by the Digital Lead
Setting up new equipment
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables and fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security marking and keeping an inventory of equipment
As part of the IT Support team maintain networking infrastructure, including all wi-fi, switches, servers and associated devices
Identify and inform areas that will improve school IT security
Training:
IT Solutions Technician Level 3 Apprenticeship Standard
Apprenticeships include time away from working for specialist training
You’ll study to gain professional knowledge and skills
Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday, 8.00am - 4.00pm (30 minute break). Friday, 8.00am - 3.30pm (30 minute break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience,Knowledge of networking system,Use of Microsoft Office....Read more...
The apprentice will develop technical expertise in IT infrastructure, software, and systems while working towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders across Frontier and honing your customer service abilities.
You will work 4 days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will learn whilst working, receiving information and support from colleagues and your manager. The classroom training will complement the tasks you’ll carry out and will include: technical knowledge, IT support, problem solving, security and compliance, business and stakeholder engagement and professionalism and adaptability. Stakeholder relationships and engagement: You’ll be working regularly with internal customers (stakeholders) and will become a visible and approachable presence for IT support within the business. You will provide an excellent customer service to all colleagues, ensuring a positive experience. As you develop in your role, you will become effective at communicating technical issues in a clear and user-friendly way to non-technical colleagues. You will build trust and maintain strong working relationships with stakeholders across the business. Over time, you will collect and analyse user feedback to identify common IT issues and suggest improvements. You will collaborate across teams to help drive new technology initiatives forward. IT Support and Solutions Delivery:
With support from more experienced members of the team, you train up to act as the first point of contact for IT issues, managing help desk tickets and resolving technical problems. You will learn to build and configure laptops and phones for new and existing employees. You will be assisting with onboarding and IT inductions for new joiners, ensuring they are comfortable with Frontier’s systems and tools. You will support the management of hardware and software, including updates and upgrades. You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn to work effectively within these. Maintain accurate records of IT assets and configurations. Project work and business improvements:
You will contribute to IT projects, including office moves, new software rollouts, and infrastructure upgrades
You will have the opportunity to participate in testing and implementation of new systems and solutions
You will support with network maintenance, cabling, and connectivity improvements and assist with patch management and software licensing compliance. Work with external vendors and suppliers to resolve issues and optimise performance
Travel and On-Site Support:
Provide in-person support at the London office at least three days per week
Travel to European offices approximately three times per year to support onsite IT needs
Act as a key point of contact during office moves and expansions
Training:
Expected duration: 16-months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Frontier Economics is a leading economics consultancy advising public and private sector clients throughout Europe. We help our clients understand their markets and formulate strategies and policies based on sound economic insights. While our analysis and techniques may often be complex, our advice to our clients is always clear, succinct, and honest.
The company has grown rapidly since it was founded over 25 years ago and currently has around 500 staff working across seven European offices (London, Cologne, Dublin, Paris, Brussels, Berlin, and Madrid). It is employee-owned and has a strong culture of openness and employee engagement.
Technology Team at Frontier
The Technology Team at Frontier are responsible for enabling revenue generation, improving excellence, driving innovation, and reducing risk across all of our UK and European offices. The team is made up of three distinct functions that focus on building partnerships in the areas of experience, cyber security and business technology.
We are determined that everyone has an equal chance to join us and progress their career with Frontier. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion in all its forms.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Customer care skills,Team working,IT interest,Positive attitude,Professional....Read more...
Customer Support: Respond to customer enquiries via phone, email, providing first-line technical support and guidance.
Issue Resolution: Assist in diagnosing and resolving hardware, software, and network issues in a timely and efficient manner.
Ticket Management: Create, manage, and close support tickets using our IT ticketing system, ensuring accurate documentation of issues and resolutions.
Hardware and Software Setup: Assist in the installation, configuration, and maintenance of computer systems, peripherals, and software applications.
User Training: Provide basic training and support to users on IT systems and software applications.
System Monitoring: Help monitor IT systems and infrastructure, reporting any issues or anomalies to the senior support team.
Documentation: Maintain and update IT support documentation, including user guides, FAQs, and knowledge base articles.
Continuous Learning: Stay current with emerging IT trends and technologies, actively participating in training and development opportunities provided by the company.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning, working towards completing the Information Communication Technician standard.
The training covers the following core occupational duties:
https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.
Employer Description:Communications Solutions UK (CSUK) provides IT and communications services to SMEs, acting as a one-stop shop for all things comms and IT. Founded in 2000, the company values honesty and integrity and takes a holistic approach to clients' businesses. CSUK is family-owned, innovative, and growing, with an in-house team of experts based in Reading. The company is committed to promoting diversity and inclusion.Working Hours :Monday to Friday between 9am-5:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
Provide expert-level technical support to our clients, including troubleshooting hardware and software issues
Proactively monitor client networks and systems to identify and resolve potential problems
Collaborate with our clients to understand their business needs and recommend IT solutions that align with their goals
Manage and maintain client relationships, serving as a trusted advisor on IT-related matters
Participate in the planning and execution of IT projects, including network upgrades, migrations, and system implementations
Ensure timely resolution of IT support requests and document all interactions
Stay up to date with emerging technologies and industry best practices to continuously enhance your skills
Foster a positive and collaborative team environment by sharing knowledge and providing mentorship
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:Full-time permanent employment for the right person upon successful timely completion of their apprenticeship.Employer Description:IDT are not your typical Managed Service Provider (MSP). We are a forward-thinking and humanised MSP dedicated to providing exceptional IT support while putting people first. Our mission is to empower businesses with technology solutions that enhance their productivity and success. If you're an experienced IT Support Engineer looking to join a team that values both technical expertise and genuine human connection, we want you on board.Working Hours :Monday - Friday, 9.00am - 5.30pm with half an hour for lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
1st and 2nd Line IT Support: Resolve 1st and 2nd Line IT support requests inline with ITIL best practices
Application Support: Provide support for applications, including Cargowise, ensuring best practices are followed
License Management: Manage licenses for IT services
Inventory Management: Assist in ordering and managing inventory of IT and networking equipment
User Security Maintenance: Maintain and upkeep user security, including security passes
Internal Directory Updates: Update the internal company directory and create quality newsletters for internal staff
Collaboration with IT Strategy Manager: Work closely with the IT team
Strategy Manager, providing insights and suggestions on improving IT practices within the organisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Established in 2000, we are a privately-owned UK company with six working sites in the UK backed up with a truly global reach. We are a young dynamic forward thinking business who really value our people, we offer a modern safe working environment that allows our team to thrive and succeed.Working Hours :All details will be confirmed at interview.Skills: IT skills,Attention to detail,Creative,Non judgemental....Read more...
IT Manager - Retail & Hospitality Dorset, 3 days office (Hybrid)To lead the digital transformation of a proud, innovative hospitality brand. In a rare and exciting opportunity, we’re looking for an experienced IT Manager to take the reins of tech innovation across a state-of-the-art hospitality estate.You will be the driving force behind the IT Team, responsible for maintaining and evolving IT systems, improving user support, and delivering transformational projects. From day-to-day support to shaping long-term digital strategies, this role will touch every part of the business – from operations to front-of-house hospitality tech. This is a great role to make a direct impact in a business that blends tradition with cutting-edge tech. The role: • Lead 2nd/3rd line technical support, maintain core systems (EPOS, ERP, CRM), and oversee infrastructure upgrades, cloud migrations, and service desk improvements. • Manage digital menu updates, implement customer engagement and workforce platforms, and ensure smooth transitions of new systems into BAU. • Drive the adoption of AI tools, chatbots, and automation to enhance user experience, boost efficiency, and enable smarter, data-driven decisions. • Lead complex IT projects, manage change across departments, and ensure risk mitigation, compliance, and operational continuity. • Define technical strategy, collaborate cross-functionally, and champion emerging hospitality technologies that align with business goals. Experience: • Proven leadership in IT or technical project management • Deep experience with hospitality systems (EPOS, booking, CRM, etc.) • Strong Microsoft Cloud 365 and virtualisation experience • Excellent communication skills (technical and non-technical) • Experience in change/project management and vendor relations Technical Experience • Cloud IaaS/SaaS • Microsoft Power Platform, scripting, automation • Cybersecurity awareness & compliance • Digital storage, servers, workstations • IT support desk and service management....Read more...
2nd Line Engineer – Sheffield ( 4 days per week onsite, 1 day per week WFH)
Up to £40,000 PA
IT department within a leading construction engineering business seeking a highly proactive and analytical 2nd Line Engineer to join them on a permanent basis.
You will be responsible for logging, diagnosing, and resolving issues with various hardware and software packages. This role involves providing technical support to 1st line IT support technicians, other IT functions, and external vendors, ensuring continuous high-level support across the business.
Key Responsibilities:
• Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face
• Prioritise and manage workflow through the ITSM system (ServiceNow)
• Conduct on-site technical investigations and escalate issues to ensure timely resolution
• Collaborate with IT team members and support 1st and 2nd line IT teams
• Install, update, maintain, and support various software packages and hardware
• Perform Active Directory administration and deploy software via Endpoint Manager
• Support SIP/VOIP telephony and video conference systems
• Configure and support iOS/Android mobile devices and 4G/5G dongles
• Assist with IT projects and maintain technical documentation
Qualifications and Skills:
• Microsoft certifications (desired)
• Experience with ITSM systems
• Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams
• Understanding of anti-virus products, web gateway filtering, and networking concepts
• Strong communication, problem-solving, and customer service skills
• Ability to work under pressure and prioritize tasks effectively....Read more...
