The successful candidate will:
Assist with incoming calls and make outbound calls
Book viewings
Support the team by providing administrative support
Preferably a passion for sales
IT literate (MS Office, internet, email systems and social media platforms is especially important)
Creating sales particulars
Training:
You will work towards a Level 2 Customer Service Practitioner Apprenticeship, including Functional Skills if required, which will be delivered via fortnightly day release at National Business College in Huddersfield
Training Outcome:
Opportunity to become a negotiator or administrator
Employer Description:William H Brown have been around since 1890 when William Henry Brown began trading, offering an auctions and valuation service. Over the years we have continued to grow - we now have 129 offices and we're one of the most established names in the industry.Working Hours :Monday - Friday, 9.00am - 5.00pm, with Saturday shift on a rota basis.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
Listening attentively to customers: understanding their needs, showing empathy and inspiring trust
Keeping the customer at the heart of all that we do
Keeping up to date with all Sky products and campaigns so that you can effectively support our customers and promote new and existing products
Delivering the best service in the country in every interaction
Working towards targets across several business measures
Training:Customer Service Practitioner Level 2.Training Outcome:While there’s no fixed career pathway after completing the programme, it provides a strong foundation for a range of next steps. Most apprentices naturally progress into Sales Advisor roles.Employer Description:Sky Plc is a British-based pan-European satellite broadcasting, on-demand Internet streaming media, broadband and telephone services companyWorking Hours :Rotational shift patterns Monday to Friday that can vary between 8am - 8pm, with possible shifts over the weekend.Skills: Communication skills,Customer care skills,Passion to sell,Thrives with targets,Confident communicator,Resilience,Enthusiastic about Sky,Flexible....Read more...
Telecoms Project Coordinator
Order Management Analyst
UK wide – work from home – full remote working
@mecscomms is recruiting for a contract order management, project coordinator. The role will be based working from home for a global telecoms carrier & network provider, This vacancy is for a 24 month rolling contract assignment. We are looking for someone who possesses change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment.
Position: Order Creation, Provisioning Administrator, Change Request Administrator, Project Coordination, Project Administrator, Customer Account Management, Service Delivery
Location: UK wide– work from home – fully remote working
Hours: Monday – Friday (09.00 - 17.30)
Start date: ASAP
Duration: 24 months+ temporary contract
Gross Rate: £17.50 per hour, gross umbrella pay rate, inside IR35
Security Clearance: Individuals must consent & be eligible to achieve BPSS (Basic Check) & SC level Security Clearance checks.
Environment: Global IT, Technology, Cloud, Infrastructure, Telco, Telecom, Carrier, Internet, ISP, Service Provider, Operator, BT Openreach, BT ECO, Provisioning Administrator, Co-ordinator, Data Entry, Office Support, Order Management Executive, Co-ordinator, Project Assistant, Administration, Admin Clerk, Administrative Officer, KPI, SLA, Tracking, Reporting, 3rd Party Supplier, Relationship Management, WAN, Voice, Data, Connectivity, PSTN, Cisco, ADSL, Ethernet, Leased Lines, IP Networking, IT, Computer Literate, Excel, Microsoft Office, ITIL, Agile, Temp, Temporary, Contract.
Key Activity:
• Customer relationship coordination
• Service delivery management
• Network project coordination
• Resource scheduling
• Order management & provisioning administration
• Change control management
• Customer order management & enablement
• Provisioning process administration
• Dealing with OLOs and external supplier delivery teams
• Documentation & reporting
Overview:
A 24 month rolling temporary contract position has become available for an experienced order analyst, provisioning coordinator, order manager, sales support or project administrator to join an international telecoms service provider. The role will help deliver the best possible service experience for global enterprise customers. This will be achieved by supporting the order delivery cycle, working as a service delivery coordinator, provisioning administrator & project coordinator.
The order & provisioning analyst will be responsible for acknowledging & validating customer requests, raising orders through the customer order provisioning system and coordinating customer communication throughout the delivery process. You will send acknowledgement & acceptance emails for order requests, generate tracking references & provide updates to the customer & internal business partners on status & progress.
You will provide a daily order tracker for all Data & Voice teams, so that engineering resource can be effectively scheduled in advance of the order & ensuring effective communication to the supporting delivery agencies.
Responsibilities:
• Dedicated management of the order queue across all Data & Voice teams
• Coordinating between delivery teams to schedule orders & change requests
• Scheduling resources to ensure the timely delivery of customer orders
• Ensuring that partners have received confirmation of resource within SLAs
• Raising customer orders on the provisioning order management system
• Service delivery – progressing orders through the delivery process
• Utilising Vodafone, BT & Openreach workflow systems
• Understanding order management processes and dealing with OLOs and external delivery teams
• Order management and analysis
• Communicating updates & progress reports with customers
• Coordination between delivery teams to schedule works
• Supporting the delivery & completion of departmental quality assurance targets
• Supporting the IP Data Provisioning Managers in resource & order planning
• Provide administrative support to engineering teams in the provision of voice & data products including ADSL, Ethernet, Leased Lines, WLR, Managed Services & IPVPN, WAN, MPLS etc.
• Coordination, prioritisation & management of all received critical issues
• Queue management for all Data & Voice teams across multiple systems
• Generate work in progress reports
• Provide service delivery management input for customer review meetings
• Working in an Agile environment
Candidate Profile:
The ideal candidate will have had previous experience of change management, order management, provisioning, enablement, administration or service delivery project coordination experience, within a tech, telecoms, carrier, ISP or similar IT technology environment. Your experience, skills & attributes are likely to include some or all of the following:
• Office support & administration skills
• Administration, project coordination or sales support experience
• Service delivery management, progressing orders through the delivery process
• Familiarity with Vodafone, BT, Openreach or other order management workflow systems
• Dealing with OLOs and external delivery teams and understating their processes
• Order management and analysis
• Good proactive communication skills & excellent documentation drafting competences
• Stakeholder & customer relationship management
• Computer literate with the use of Microsoft Office (email, word, excel)
• Previous use of database, reporting, CRM or workflow systems
• Administration experience in a IT, Technology, Telecoms, Internet or similar Tech environment is highly desirable
• Familiarity with Agile, ITIL or other similar methodologies is highly desirable
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk
....Read more...
Customer Support AdministratorSalary £25,000 to £34,000 basic + benefits (depending on experience)Home Based - must live in Yorkshire (for occasional meetings and training)Monday to Friday, between the hours of 9:00am - 5:30pm.Aqualine Wellness are looking for an experienced Customer & Sales Support Administrator, who demonstrates a positive attitude with an interest in health and wellness.A small, friendly, home-based team with global ambition based in Huddersfield, Aqualine Wellness is recognised as a market leading supplier of saunas and steam rooms, along with other wellness products, for both domestic and commercial use. Over the last few years, Aqualine has experienced rapid growth, and their mission is to become the leading online supplier for health, wellness and leisure products globally.Are you an experienced sales/customer support administrator who is a quick learner, self-motivated and can work independently with minimal supervision?Do you have a dedicated room at home with zero background noise and disturbance, plus a reliable broadband internet connection?Role Responsibilities
The role requires a seasoned sales support administrator who can manage incoming calls and emails and help Aqualine’s customers.Dealing with customer queries and incoming sales calls and emailsPositively promoting and selling the products that Aqualine offer to customersIdentifying the right product for customers and upselling where appropriateTaking customer orders and processing themMaintaining the CRM system and workflowProviding sales administration supportAssisting in increasing online sales through optimising current product rangesAdding new product ranges using Magento to the website; adding product descriptions and editing product images and calculating profit marginsLiaising with the warehouse and shipping companies to managing international shipments from overseas suppliersChecking invoices against supplier price lists and statements and identifying errorsTroubleshooting basic technical issuesManaging stock control including placing new orders with manufacturersProviding ongoing competitor price analysisWebsite blog creation on new products, news and product benefits.
Essential Skills & Experience
Significant experience in providing high quality sales support administrationOutstanding customer service and inter-personal skillsPositive, confident and personable telephone mannerExtremely independent, organised, driven, and self-motivatedTrustworthy and reliableA high level of English literacy and numeracy is essentialA high level of attention to detail, and a good proof-readerAbility to work to strict deadlinesProficient in Microsoft Outlook and Microsoft ExcelExperience of managing website content and keeping it up to dateExperience with an ERP / CRM system. Aqualine use Odoo, Linnworks and QuickBooks.A strong interest in health and wellness products
Screening QuestionsWe are looking for an exceptional administrator who has a proven track record of longevity with their current and previous employers (majority of periods of employment above 2 years). As well as detailing your responsibilities, your CV must showcase your achievements and administration standards.
Periods of employment above 2 years.Dedicated room at home with ethernet connection.Prior experience of working from home.Dedicated to Aqualine, no additional jobs or business commitments.Use of a CRM system and sales pipeline to follow up on opportunities.Experience with the addition of products to a website.Experience in calculating pricing for adding products to a website.Understanding of how to optimise a product range on a website to ensure all information is available for customers.Experience with online marketplaces. e.g. eBay, Amazon and Linnworks.Microsoft Outlook & Excel
Interested? Please send your updated cv by return.*Due to the financial aspect of the position and for us to meet GDPR and insurance requirements, references and additional background checks are required.THIS ROLE HAS PREVIOUSLY BEEN ADVERTISED. PLEASE DO NOT APPLY AGAIN AS YOUR DETAILS HAVE ALREADY BEEN CONSIDERED. INDLS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We are a passionate family business that has been established for 50 years and a market leading retail shop selling gas, electric and solid fuel fires and fireplaces.
Duties will include:
Drive sales in the showroom
Manage the end to end customer experience
Communicate with suppliers
Manage the displays in the showroom
Receive and dispatch merchandise
Manage social media
Maintain and develop website
Manage stock room
General maintenance
Administration
Training:
Retailer Level 2 Apprenticeship Standard
End Point Assessment
Blended on/off the job training and location to be confirmed
Training Outcome:
The opportunity for progression within the company make this an exciting and life changing possibility for the right candidate
Employer Description:The Heating Centre is a family run business and have been established for 50 years. We can arrange installation by HETAS qualified and Corgi and Gas Safe registered installers. We’re solid fuel specialists, with a fabulous range of wood burning and multifuel stoves, both indoor and outside stoves from many manufacturers, including Stovax, Yeoman, Arada, Mendip, Burley and Broseley. Have a look at our wide and varied range of marble and stone fireplaces from such names as Natura, Classic Fireplaces, Farmington Fireplaces and Wessex Stone. For traditional and period properties we have a great selection of cast iron and wooden fireplaces from Acquisitions of London, Focus Fireplaces and GB Mantels. Looking for something more modern? We also specialise in minimalist hole in the wall fires from leading manufacturers such as Barbas Bellfires, Kinder, Gazco and Faber. We also stock a superb range of gas and electric fires that use the very latest technology to achieve simply stunning effects with all the convenience that only gas and electric fires can offer. The team here at The Heating Centre can do everything from helping you choose your fireplace, to organising an installation by independent accredited engineers. Whether you are looking for solid fuel or wood burning stoves, gas fires, electric fires, gas stoves, electric stoves or a new fireplace, we will be able to help. Want to visit us in person? We have over 200 fireplaces, beautifully displayed within our spacious showrooms for you to consider. The best part? You’re guaranteed internet prices on almost all of our products when you visit our Coventry showroom. We cover Coventry, Leamington Spa, Kenilworth, Warwick, Solihull, Knowle, Stratford on Avon, Rugby and all Surrounding Areas in Warwickshire and West Midlands.Working Hours :Monday - Friday, 8.30am - 5.30pm with 1 hour for lunch - Will work on Saturdays with a fixed day off in the week to be agreed.Skills: IT skills,Attention to detail,Organisation skills,Customer care skills,Keen eye for detail,Must be very organised,Self motivated,Conscientious,Communicate with customers....Read more...
