Join us as a Customer Engagement Apprentice – supporting sales, service and customers while building your skills in organisation, communication and coordination. A varied role where no two days are the same.
As our Customer Engagement Apprentice, you’ll join a friendly, supportive team that looks after customers across sales, service, and support. You’ll gain hands-on experience in customer service, sales support, credit control, and business administration, while learning how a growing tech company operates. You’ll work closely with multiple teams, developing professional communication, organisation, and problem-solving skills.
Your role will include:
Help coordinate customer service requests and follow up on tickets
Assist with credit control and basic finance admin tasks
Maintain accurate records and update customer information in systems
Communicate with customers by phone and email to provide updates and support
Collaborate with different teams to ensure smooth customer experiences
Benefits Include:
25 days holiday plus bank holidays
Free on-site parking
Good transport links
Regular team socials and events
Training, mentoring, and clear progression opportunities
Training:On completion of this 12 month apprenticeship you will have gained your Business Administration Apprenticeship L3 Qualification.Training Outcome:Possibility of a full time role after the completion of the apprenticeshipEmployer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00)Skills: Communication skills,Attention to detail....Read more...
MinsterFB is seeking an Amazon E-Commerce Executive who is a native speaker of either German.In this role, you will help create and maintain product listings on Amazon. As part of the operations team, you will collate data for new product lines and manage them through the Amazon process to get the lines listed. Additionally, you will oversee the look and feel of product listings, including uploading images and videos.Key Roles & Responsibilities:Duties will include, but are not limited to:
Creating new lines, enhancing the digital shelf through text and image optimisation Identifying and resolving product set up issues Problem solving when products are not on saleConducting AB testing to optimise product listings Other duties as required by the needs of the business
The vacancy has been created through a promotion within the company.Desired Skills:Our ideal candidate:
Curious about what they are looking at, happy to ask questions to understand more and solve problemsAction orientated to get on with the job based on the knowledge we’ve given and the tools available to support youStraight talking to get to the point, quickly, without the fluffAbility to work independently and to prioritise workload Confident use of PowerPoint, Word and especially Excel Good written and verbal communication skills Strong numeracy and analytical skills
Desired Qualification:
Preferably Educated to Degree Level with an affinity with online/ IT being advantageousIf you are not a graduate you will be considered if you have a history of delivery in a similar environment
Location:
The Job is office based in our Southwell office a minimum of two days a week, when working from home you will be staying in regular contact through Zoom and MS Teams. This job unapologetically online / on screenHowever with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employmentWe have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don’t applyFor the first 4 weeks of your employment you will be required in the office everyday while you get to know the company and meet all of your colleagues.
Salary & Other Benefits:
£25,570 p.a.Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year3pm finish on a Friday
Job Details:
Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pmThis job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment
About MinsterFB
MinsterFB works with some of the UK’s favourite brands such as Grenade, Yorkshire Tea, McVitie’s and Cadbury’s to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors.MinsterFB is a Certified B Corporation. As such we’re part of a global community of businesses that meet high standards of social and environmental impact
How to ApplyIf this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words “I am able to work 2 days a week in Southwell” in your application preferably in the subject line.MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They’re looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know. ....Read more...
MinsterFB are looking for a Digital Advertising Executive. To support their strong growth (3x increase in revenue and employees over the past 3 years) they are seeking a numerate, hard-working, online savvy individual to help drive growth for their clients on the Amazon platform. You will design and execute digital campaigns within a supportive learning environment. This role is a hands-on opportunity to develop digital marketing skills building, optimising and managing Amazon online advertising.Amazon Advertising: is a sophisticated demand generation system within the world’s largest online retailer.Key Roles & Responsibilities:You will be:
Specifying and executing online advertising campaigns on behalf of their clients through the Amazon Advertising platform in the UK, Europe and the rest of the worldReporting on performance of search terms, ads and campaignsOptimising campaigns with the support of digital optimisation platformsResearching their client’s products, competitors and markets
Key Skills:
Strong numeracyAbility to work independently and to prioritise workloadConfident use of PowerPoint, and ExcelGood written and verbal communication skills
Desired Qualifications:
Degree level qualification in a field that suggests an affinity with IT, Maths, Data Management or Digital MarketingIf you are not a graduate you will be considered if you have a history of delivery in a similar environment Previous advertising experience is not required as full training is given
Key Personal Qualities:MinsterFB are looking for somebody who is:
Analytical - able to pick out and focus on the important measuresEnthusiastic about all things marketing and digitalHappy working carefully through complex and detailed tasksWilling to learn with a ‘can do’ attitudeWorks well as part of a teamSelf-motivatedAdaptable
Location:
The Job is office based in our Southwell office a minimum of two days a week, when working from home you will be staying in regular contact through Zoom and MS Teams.We have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don’t applyFor the first 4 weeks of your employment you will be required in the office everyday while you get to know the company and meet all of your colleagues.
Salary & Other Benefits:
£24,570 p.a.Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year3pm finish on a Friday
Job Details:
Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pmThis job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment
About MinsterFBMinsterFB works with some of the UK’s favourite brands such as Grenade, Yorkshire Tea, McVitie’s and Bisto to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors.MinsterFB is a Certified B Corporation. As such we’re part of a global community of businesses that meet high standards of social and environmental impact How to ApplyIf this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words “I am able to work 2 days a week in Southwell” in your application preferably in the subject line.MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They’re looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know. ....Read more...
