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Assistant Manager, Ride Operations
Who we are…The PNE is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization generates revenue through four activity streams: the 15-day annual summer Fair which averages 800,000 guests each year, Playland amusement park which welcomes 375,000 guests annually including Fright Nights, year-round events including concerts, trade shows and film, cultural and community events. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and being the best, we can be.We are seeking a hard-working individual that has a passion for the Ride Attractions / Entertainment industry. Working with a team of assistant managers, this role will oversee the Ride Operations team, which includes a staffing compliment of approximately 300 seasonal staff. This role works under the direction of the Manager, Guest Experience and Playland Operations.Our ideal candidate is an individual that possesses a strong work ethic and is highly organized with the ability to multi-task in a fast paced and time sensitive environment. They also have a passion for managing employees and employing and maintaining safety standards.Why join our Team? Exhilarating and fun-loving cultureFlexible work environmentStaff discountsOpportunity to create lasting memories and relationships! What will you do?In your role as Assistant Manager, Ride Operations, your primary accountabilities will be to: Collaborate with the Assistant Manager, Ride Operations & Guest Experience and a team of seasonal Assistant Managers to complete departmental projects and operational initiatives.Support the training, onboarding, scheduling, and performance management of Ride Operations employees.Ensure compliance with all safety requirements and standards, including WorkSafeBC, Technical Safety BC, ASTM F770, “Safe Ride, Every Ride” standards, applicable legislation, and company policies across Playland and Summer Fair.Assist with park setup, preparation, and readiness in advance of the Playland season and annual Summer FairOversee and monitor day-to-day ride operations while acting as Manager on Duty, ensuring operator and guest safety.Address and resolve guest concerns while ensuring ride operations staff meet established standards for cleanliness, grooming, efficiency, and customer service.Enforce departmental “Safe Ride, Every Ride” standards related to safety, efficiency, guest experience, and communication.Support the hiring, pre-season, and in-service training, scheduling, auditing, and coaching of up to 300 seasonal staff and supervisors.Assist with employee engagement and performance management in collaboration with the Human Resources Department, including investigations and disciplinary processes.Support the development of the Ride Operations leadership team, including Supervisors, Specialist Trainers, and seasonal staff.Maintain accurate records and reporting through ride operations software, including training and certification tracking, checklist management, deficiency reporting, and task assignment.Monitor and maintain timely, professional correspondence with department staff, management, and external stakeholders.Build and maintain effective working relationships with superiors, subordinates, and the public.Continuously review and update training manuals and safety checklists based on operational needs and regulatory changes.Manage documentation and regulatory requirements for third-party external ride operators (Fair).Maintain accurate ridership reports to track ride efficiency and throughput.Provide recommendations to improve operational efficiency within the Ride Operations department.Provide recommendations regarding maintenance and proper operation of ride-related equipment.Participate in departmental and operational meetings and contribute to special projects as required.Perform other related duties as assigned. What else? Must have a strong background of experience within the hospitality/tourism industry operations.Past experience in amusement park ride operations and knowledge of attraction rides safety and associated regulatory requirements are considered an asset.Applied knowledge of related legislation such as OH&S regulations, WorksafeBC, Technical Safety BC and ASTMF770 is an asset.2-5 years of progressively responsible experience in a leadership capacity; preferably as an Assistant Manager or senior supervisor, supervising and providing direction to a large team.Excellent communication, interpersonal, supervisory and leadership skills.Ability to effectively communicate with staff and other department managers, external contractors, regulatory bodies etc.Strong analytical and organization skills are essential.Ability to work independently, under pressure and manage various projects within tight deadlines with a safety-first mind-set.Experience with Microsoft Office is an assetBackground working within a unionized environment is considered an asset.Ability to work extended hours (including late nights and/ or early mornings), evenings and most weekends required; this position is a full-time, event based position, and hours of work vary accordingly, shifts during Playland average 8.5hrs/day with potential for longer days required throughout the season.Full availability for all 15 operational days of the annual summer fair, working minimum of 10hrs/day during Fair is required.Physical ability to spend a large part of the work day outdoors, climbing, walking and standingSuccessful candidates must undergo a Criminal Record Check. Who are you? Proactive leader, with a passion for employee engagement with guest-centric outlook.Passionate about creating safe, memorable experiences.Passionate about coaching and mentoring new and young workersSkillful, resolution driven communicatorCollaborative and results-oriented team player.Committed to striving for excellence. Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal position with a typical salary range of $22 - $23 per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Manager, Brand & Communications
All About UsWe are looking for a Manager, Brand & Communication who is responsible for campaign creative, branding, and design projects at the PNE.All About The RoleWho we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE’s Sales, Marketing & Business Development Department oversees the company’s marketing, corporate partnerships, group sales, facility sales, business development and TicketLeader. Our team are hardworking and motivated individuals that have a passion for the Events Industry and the PNE. The Manager, Brand & Communications, reports to the Director of Marketing and is responsible for campaign creative, branding, and design projects at the PNE. The Manager is responsible for developing marketing programs to drive ticket sales, elevate the look of the site, and increase brand affinity amongst key stakeholder groups. They will play a key role across the entire organization by facilitating the communications strategy as it pertains to content, platforms, and audience groups both internally and externally. This position will work with key internal stakeholders to centralize and focus on messaging across guests, clients, suppliers, partners and employees. Why join our team? Inspires an exhilarating and fun-loving workplaceSupports a flexible work environmentInnovates in both concept and processThrives and promotes a fast-paced sales & marketing cultureCollaborate with all departments in a positive and proactive wayProud to be a part of the growth of one of Vancouver’s most iconic institutionsProud to be ranked in the top 10 as one of BC’s most loved brands – BC Business 2020 What will you do this year? In your role as Manager, Brand and Communications your primary accountabilities will be to: Understand the vision and standards of the PNE corporate brand and sub brands and champions it across the companyResponsible for overall look of the site through site enhancements such as signage, banners, building wraps, food & beverage naming and design, providing direction on materials and colours for renovations, and naming and design of new rides.Plan and produce all signage, printed materials and site look initiativesInspire team to maximize their potential and productivity through optimization of processes and technology.Member of and owns relationships with tourism industry – shares and gathers information and ensures that PNE brands are promoted through the industryOversee all community communications including newsletters, website content, social content and provide exceptional neighborhood-guest experience. Provides a fresh outlook on broader communication strategy for the organization. Establishes interdepartmental relationships to help support ongoing communications partnerships. Oversees and evaluates the organization’s internal communications performance on a regular basis, establishes proper measures of performance, and as needed provides feedback for modification. Supports the PNE Media Relations and Government Relations leads to ensure that all key public messages are translated across key communication channels (internal and external business community relationships) to ensure consistency. Provides internal departments with external communication tools like key speaking points, frequently asked questions and organizational updates for their suppliers, clients, vendors, partners and guests. Oversee the planning, writing and management of the design, content, and production of the PNE Annual Report. Modeling the PNE’s core values of Excellence, Enthusiasm and Evolution and leading the team using CART (Communication, Accountability, Respect and Trust) What else? Must have a degree or diploma in marketing, corporate communications, public relations, or journalism.Must have at least 5-8 years of proven working experience in brand marketingKnowledge of unionized working environments and/or large decentralized teams is an assetAbility to have high understanding of the printing process and available materialsMust have strong analytical skills and data-driven thinkingUp to date with the latest trends and best practices in marketing and designAbility to foster effective working relationships with peers, subordinates, and external vendors.Strong communication skills both written & verbal, with firm attention to detail.Excellent writing skills and oral communication with the ability to easily establish new relationships internally and externally. Intellectual rigor to tackle complex comms and reputational issues and support the development of robust solutions.Ability to influence and affect change. Ability to model the PNE’s core values and lead the team to prioritize CART (Communication, Accountability, Respect and Trust) with the full PNE team.This is a hybrid role but must be available to work on-site at minimum 3-days/weekSuccessful candidates must undergo a Criminal Record Check• Who are you? Strategic and creativeResults-oriented collaboratorTactful change makerCommitted to striving for excellenceMotivated team playerAppreciates an environment that runs actively on weekdays, evening and weekends all year Where and when to APPLY? Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $75,000- $90,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...