Support with receptionist duties
Typing of letters
Folding and sending letters out
Scanning patient correspondence
Booking appointments
Dealing with referrals
Supporting with patient calls to the department
Preparation for clinics
Supporting clinical team
Answering phones
Training:Alongside the onsite training you will receive as a new starter, you will undertake a Business Administrator Level 3 through Hawk Training.
The programme is delivered through virtual and face to face training and online learning delivered during working hours. You will have 6 hours per week protected study time.
It will include functional skills exams if you don’t have English & maths GCSE at Grade 4/C equivalent or above.Training Outcome:We would hope at the end of the apprenticeship, they will have gained enough experience, knowledge, exposure to various departments and confidence to apply for vacancies within the admin teams.Employer Description:Guy’s and St Thomas’s is one of the largest hospital trusts in the country, with around 13,200 staff; an annual turnover of more than £1.2 billion; and 1.2 million patient contacts a year. Their hospitals have a long and proud history, dating back almost 900 years, and have been at the forefront of medical progress and innovation since they were founded. They continue to build on these traditions and have a reputation for clinical, teaching and research excellence.
GSTT provide a full range of hospital services for their local communities and community services for patients in Lambeth and Southwark. They also provide specialist services for patients from further afield, including cancer, cardiac, kidney, women’s and orthopaedic services, and are home to the Evelina Children’s Hospital.
As an organisation they are committed to developing their services in ways that best suit the needs of patients. This means that some staff groups will increasingly be asked to work a more flexible shift pattern so that services can be offered in the evenings or at weekends. They also have a positive approach to corporate social responsibility and are keen to engage staff in an agenda that ranges from promoting environmental sustainability to the creation of local employment opportunities.
They are part of King’s Health Partners Academic Health Sciences Centre (AHSC), a pioneering collaboration between one of the world’s leading research-led universities and three of London’s most successful NHS Foundation Trusts. The AHSC is one of only five in the UK and consists of King’s College London and Guy’s and St Thomas’, King’s College Hospital and South London and Maudsley NHS Foundation TrustsWorking Hours :Monday to Friday 9am to 5pmSkills: IT skills,Organisation skills,Problem solving skills,Team working....Read more...
We are seeking an enthusiastic, proactive and motivated candidate, who can demonstrate excellent communication and organisational skills, to work within a busy team.
This is an essential and demanding role, providing a courteous, friendly and professional service to staff, either via the telephone or in person.
Your exact duties will vary but you will need to show you can work with a team or member of staff to handle various tasks.
You will also provide support to others in the team & this sort of work requires a sense of responsibility, accuracy and attention to detail.
The aims of this programme are:
For an individual to gain a nationally recognised qualification
To enhance knowledge & understanding of working for a large NHS employer
To gain recognition for competencies used in a workplace
To develop and demonstrate the underpinning knowledge required in this role
Providing recognition of prior learning for future learning (RPL)
Provide a foundation for further development
Duties:
Respond to queries raised by email
Create and amend user accounts to allow users to access the Trusts core IT systems
Liaise with external Trusts to allow users access to their IT systems
Log calls received by the team (details of callers and their IT issues, in an IT-based system)
Attempt to fix straightforward issues and solve IT problems
Liaise with wider team to resolve more complex issues
Track the progress of jobs, maintaining contact with the colleague that logged it
As experience grows, work with Project Managers on the rollout of new systems and IT services
Gain experience and support all the Trusts core IT systems
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Delivered within the work place
Training Outcome:There is an opportunity for the right candidate to be trained with a view to employment should a suitable position become available. Employer Description:The Trust works from more than 70 sites across Cumbria, Northumberland, Newcastle, North Tyneside, Gateshead, South Tyneside and Sunderland. We also run a number of regional and national specialist services. Along with partners, we deliver support to people in their own homes, and from community and hospital-based premises.
We have more than 8,000 people working for us and a budget of over £500 million.
The services we provide are divided into four sections, which are organised geographically into “locality care groups”. These are known as North, Central, South and Cumbria.
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust was formed in 2019 when the mental health and learning disability services in North Cumbria were transferred to Northumberland, Tyne and Wear NHS Foundation Trust.
Northumberland, Tyne and Wear NHS Foundation Trust was created back in 2006. This was through the merger of three different NHS trusts: Newcastle, North Tyneside and Northumberland Mental Health NHS Trust; South of Tyne and Wearside Mental Health NHS Trust; and Northgate and Prudhoe NHS Trust.
Since then, there have been some dramatic changes that have helped shape how we care and support the people we serve. For instance, we have been able to provide some state-of-the-art facilities, which have dramatically improved inpatient services.
Between 2006 and 2016, we opened eight new buildings, ranging from a specialist dementia centre to a large 122-bed hospital.Working Hours :Monday to Friday - working times to be confirmed upon appointment.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Clincial
Collect and record calibration and quality control data to ensure that equipment is functioning to agreed standards and specifications and is documented.
Undertake maintenance and cleaning of laboratory equipment.
Perform and input results of basic physiological measurements, in accordance with national guidelines and departmental protocols, and under supervision.
Obtain brief patient medical history prior to testing to ensure safe practice.
Communicate requirements for accurate performance of appropriate investigations to patients/participants/subjects/service users through building and maintaining a good rapport.
Accurately record observations and produce technical reports on the range of tests performed.
Testing patients of all ages. This will involve communicating complex instructions and clinical information effectively to patients of all ages and relatives to ensure cooperation and compliance and to obtain accurate technical and clinical data.
Responsible for planning own workload throughout the working day and ensuring completion of work in time allocated.
Ensure that all tests performed are according to relevant professional and departmental guidelines at all times.
Educational
Attend and participate in training activities within the department for a range of staff.
Attend and participate in departmental meetings, with regard to staff training as appropriate.
Develop skills and knowledge as part of a departmental training programme, following Trust Personal Development and Review System.
Demonstrate commitment to Continued Professional Development.
Work towards completion of professional qualifications.
Managerial and Organisational.
Participate in the standard setting for all routine test procedures performed and equipment used, including participation in the development of standard operating procedures.
Contribute to the maintenance of safe working practices within the department, ensuring compliance with all Health and Safety legislation, other relevant legislation and Trust policies.
Contribute to the day to day running of the department, including appointment provision andstock control.
Undertake specified administrative tasks, under supervision, for development within an agreed personal development plan.
Professional
Acting in the patients best interest.
Protecting and maintaining the patents privacy and dignity at all time at all time.
Providing individualised care respecting personal beliefs and preferences.
Alerting senior staff to any situation changes.
Training:
Come and join us and be supported to earn as you learn whilst undertaking a nationally recognised qualification
You will study a Healthcare Science Assistant Level 2 Apprenticeship
You will have regular online sessions with the training provider
Additional training will be given in the workplace
Training Outcome:Towards the end of the apprenticeship contract, and with support from the department and a dedicated apprenticeship team, you will have gained the knowledge and experience to enable you to apply for your next step in employment. Employer Description:Cambridge University Hospitals (CUH) NHS Foundation Trust comprises Addenbrooke’s Hospital and the Rosie Hospital in Cambridge. With over 13,000 staff and over 1100 beds the priorities of the Trust focus on a quality service which is all about people – patients, staff and partners. Recognised as providing ‘outstanding’ care to our patients and rated ‘Good’ overall by the Care Quality Commissioner, is testament to the skill and dedication of the people who work here. CUH’s values – Together - Safe, Kind, Excellent – are at the heart of patient care, defining the way all staff work and behave. The Trust provides accessible high-quality healthcare for the local people of Cambridge, together with specialist services, dealing with rare or complex conditions for a regional, national and international population.Working Hours :Monday to Friday normal office hours, 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Number skills,Team working,Enthusiasm,Positive work ethic,Keen to learn,Adaptable to change,Motivated,Flexible,Punctual,Ability to prioritise workload,Ability to meet deadlines,Understand confidentiality....Read more...
The above post has become available within KMPT for a dynamic, self-motivated, forward thinking administration apprentice. The post will be within Canterbury CMHSOP (Older Peoples Mental Health Services for Canterbury).
This post is based at our office on the St Martins Hospital Site, Littlebourne Road, Canterbury, Kent CT1 1TD for 37.5 hours per week (Monday to Friday, 9.00-17.00).
The post holder will study for a Business Administration Apprenticeship at level 3.
Main duties of the job:
The ideal candidate will have excellent organisational and keyboard skills, be a competent typist, possess a good working knowledge of Microsoft Office packages, pay attention to detail, be able to work to tight deadlines and adapt to changing/challenging situations
You will be required to use the RIO software package and training will be provided
Working for our organisation:
Come and work with us in the Garden of England where we combine exceptional professional development opportunities with a tremendous quality of life.
We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.
You will be joining friendly, passionate colleagues, rich in their diversity, who are committed to providing excellent care to our service users and their loved ones.
The nature of our work attracts kindness and compassion as standard and everyone from our cleaners and porters to the chief executive and chairman are recognised as playing a vital role in providing an exemplary service.
Detailed job description and main responsibilities:
The ideal candidate will have excellent organisational and keyboard skills, be a competent typist, possess a good working knowledge of Microsoft Office packages, pay attention to detail, be able to work to tight deadlines and adapt to changing/challenging situations. You will be required to use the RIO software package and training will be provided
Prior to interview you will be required to undertake a typing test, a numeracy and literacy test as well as a written Trust Values Exercise.Training:
Paragon Skills is a leading national Apprenticeship training provider, supporting over 4,000 learners and 1,500 organisations. Paragon Skills has some of the highest success and achievement rates in the industry
It has an Ofsted Grade 2 Good rating and an overall achievement rate of 71.4%, exceeding the national average of 65.6%. Using a blended approach, learners are always at the forefront of our priorities. All learners are assigned a Personal Tutor who will be their main point of contact
This involves regular catch-ups, check-in emails and calls. Your employer will agree to give you 20% of your working hours solely towards your study
This will give you every chance to achieve the highest grade possible! On completion of this 12 month apprenticeship you will have gained; Level 3 Business Administration Qualification
Training Outcome:
Possible progression onto a full time role after the Apprenticeship
Employer Description:We are Kent and Medway NHS and Social Care Partnership Trust (KMPT), providing mental health, learning disability and specialist services, serving 1.8 million people across the county.
The Trust (rated Good overall by the CQC and Outstanding for care) has 3,283 staff working in 66 buildings across 33 locations, covering an area of 1,450 square miles.Working Hours :Monday - Friday, shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail....Read more...
Provide excellent stewardship and customer service to supporters (particularly in Kent) via phone, email or potentially face to face, in order to offer advice and guidance to maximise fundraising income
General communication to supporters - responding to all communications in a timely and professional manner, ensuring that the system is updated without delay and that relevant stakeholders are informed as required.
Supporting Fundraising campaigns (particularly in Kent) by making onboarding calls and sending relevant resources or packs
Arranging and facilitating volunteers to support on community events or cheque presentations and delivering any necessary briefings to assist with their duties on the day.
Arranging and facilitating our store collections and looking at volunteer support to maximise these opportunities
Supporting fundraisers with presentations and assemblies to engage new or existing schools or groups
Assisting with thanking process for fundraisers
Act as a key liaison within the Community Team, ensuring that Community Fundraisers and Community Fundraising Manager are supported as required
Understand and keep up to date on all relevant fundraising regulations and best practice guidelines – as set out by KSS’s internal processes, policies and procedures and ensure that these are adhered to in all practices.
Propose opportunities for KSS to raise awareness and grow its brand awareness and income, in line with KSS strategy.
Work with other members of the Income Generation team to support their activities to drive income and acquire new supporters such as Trusts and Foundations, Corporate and Individual Giving appeals.
Training:The fundraising apprenticeship programme will be run through JGA who deliver a course that is delivered by experts within the Charity sector. Blending learning with day to day work responsibilites the course will help grow your knowledge around data management, financial analysis, planning and prioritising activities, identifying technological solutions and building a diverse network.Training Outcome:A career in fundraising can be both fulfilling and dynamic, offering various paths for growth and specialisms. The successful applicant will be exposed to a range of community and fundraising events which will provide them with a range of skills and experiences to develop a career within the third sector.Employer Description:We are Air Ambulance Charity Kent Surrey Sussex (KSS), and we save lives when every second counts.
We're now in our 35th year as an air ambulance charity at the forefront of Helicopter Emergency Medical Services (HEMS) with a strong reputation for excellence nationally and internationally.
It costs £18.8M a year or £51K per day to operate our world leading, lifesaving service with 88% of our total income raised through the incredible generosity of our supporters and 10% through NHS commissioning funds*. (*Annual Report 2022-2023)
At KSS, we're people-centred, purpose-driven and values-led. Our purpose of saving lives and ensuring the best possible patient outcomes drives us every minute of every day as we provide 24/7 care, 365 days a year.
In 2023 our service was needed more than ever before. We responded to a record number of over 3,300 (3,328) incidents.
We bring the emergency room to the scene and deliver lifesaving care. Each mission is attended by a doctor – typically a specialist in anaesthesia or emergency medicine – and a paramedic who is trained in critical care and is used to working in challenging environments.
Our fleet includes three helicopters and four Rapid Response Vehicles (RRVs), we operate and maintain these out of our Redhill Aerodrome base. We also have our charity headquarters and forward operating base is at Rochester Airport. When a call for our help comes, we can reach any part of Kent, Surrey or Sussex in under 30 minutes.
We have an ambitious vision for the future which is an end to preventable loss of life from medical emergency. We constantly innovate to ensure we can continually deliver our world-leading pre-hospital emergency service, saving even more lives and improving many more patient outcomes.Working Hours :37 hour week - Monday to Thursday, 9.00am to 5.00pm. Friday, 9.00am to 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Creative,Initiative....Read more...
