Homelessness Support Worker
Yeovil Location
You must have the Right to Work in the UK
Homelessness Support Worker required to support our client in Yeovil. Specialised support to individuals experiencing homelessness.
About the role:
As a Homelessness Support Worker, you will be predominately working nights. Duties include conducting welfare checks, supporting with mental health needs and providing support to service users.
About you:
A successful candidate will have empathy, compassion, experience with homelessness and substance misuse. An understanding of mental health needs and DV is desirable.
Pay starts from £12.21 per hour PAYE + Holiday Pay.
Requirements for you as a Homelessness Support Worker:
Experience in Support Work or Homelessness support work.
Confident in working independently and being proactive.
Self-motivated individual with clear communication skills.
Enhanced Child and Adult DBS on the update service.
Shift Times for you as a Homelessness Support Worker:
Monday – Sunday Depending on availability.
10pm - 7am.
Potential block bookings / AD-HOC opportunities.
Benefits for you as a Homelessness Support Worker:
Holiday Pay 12.07%
Weekly Pay
Online Rota app
Free E-Learning Platform
Shift consistency
Supporting Homelessness
For more information please apply or contact EYoung@charecruitment.com / 01189485555....Read more...
Purpose for the Role
To provide a comprehensive high quality homeless prevention, support and advice service to all households who are homeless or threatened with homelessness.
To provide an assessment service to customers presenting to ascertain what duties are owed to them by the authority and what alternative housing options are available to them.
To demonstrate comprehensive knowledge and understanding of Homelessness legislation and case law coupled with hands-on experience of preventing homelessness and making statutory decisions.
To develop specialist knowledge and skills in relation to customers required to enable the delivery of a flexible and responsive housing needs service that can effectively meet changing demands and customer pressures.
To keep up to date, clear, accessible and accurate casework and data records and report on performance as required.
Duties and Responsibilities
To prevent and resolve homelessness through the provision of confidential and impartial advice and information to customers approaching the Housing Needs Service about their housing rights and obligations under legislation and policy either in offices or other locations as required.
To actively and positively promote and deliver the homeless prevention agenda identifying appropriate housing options and utilizing the prevention tools available, such as DHP for customers that will resolve their accommodation problems and reduce the need for the provision of temporary accommodation within agreed timeframes.
To maintain detailed, accurate case notes and reports, update computerised records, conduct correspondence and respond to enquiries as required to efficiently progress cases to resolution.
To provide advice and practical assistance when required to customers in respect of security of tenure across all types of tenure, including matrimonial rights and and attending court as needed in order to prevent homelessness.
To investigate landlord and tenant disputes including allegations of harassment and illegal eviction within the meaning of the Protection from Eviction Act 1977 and Protection from Harassment Act 1997, intervening and negotiating with all parties as required to prevent homelessness.
To provide information about debt counseling and money advice services to customers in rent or mortgage arrears including advice on the availability of welfare benefits and prioritizing debts, referring people to the DWP, Housing Benefit Service or CAB as appropriate.
To negotiate with landlords, Banks, Building Societies and other lenders, estate agents and solicitors on behalf of customers in rent or mortgage arrears.
To undertake a comprehensive assessment of vulnerable customers in respect of their support and housing related needs including the risk to themselves and others.
To make appropriate referrals to supported accommodation services for vulnerable clients and ensure that a move on pathway is developed for each household as required.
To liaise with other statutory services as appropriate who may owe a duty to vulnerable customers under legislation other than the homelessness acts.
To answer members enquiries and draft responses to complaints / enquiries on individual cases as required.
To provide statistical information on performance as requested.
To positively participate in personal supervision sessions, team meetings and contribute to service development and planning.
To be self servicing in respect of administrative tasks related to this role, including contemporaneous and accurate record keeping, file maintenance and responding to all enquiries by customers and other agencies.
Knowledge
Detailed and up to date knowledge of all relevant case law pertaining to homelessness and its application.
Knowledge of Landlord & Tenant Legislation, the Housing Act 1985 and Protection from Eviction Act 1977.
Detailed working knowledge of homeless prevention initiatives and their application and effectiveness Detailed working knowledge of the welfare benefit system and its application.
Detailed working knowledge of other agencies, both statutory and voluntary providing relevant advice and assistance to customers under alternative legislation and in all forms of tenure.
A detailed understanding and application of the terms and conditions contained in the range of tenancy agreements across all tenures.
Skills
A high level of ICT skills to use packages such as word, excel, outlook and bespoke databases
Excellent interviewing skills to extract relevant information from customers and complete accurate assessments.
Excellent communication skills at all levels Excellent negotiating skills with varied parties, including partner agencies and internal colleagues.
Excellent written skills to be able to produce detailed and accurate reports and letters to the public and other professionals.
Ability to avoid and manage conflict and stress.
Experience
Experience of composing and issuing detailed and legally robust S184 decision letters in line with the duties owed to customers under the homelessness legislation.
Experience of producing detailed and accurate reports and letters to the public and other professionals.
Experience of working in a demanding front line service in a housing environment.
Experience of “front line” interviewing and of dealing effectively with confrontational situations.
Experience of working with vulnerable client groups and providing appropriate support as required.
Experience of giving detailed advice on a range of welfare benefits to customers to enable them to resolve their accommodation difficulties.
Experience of working effectively as a part of a busy team as well as being able to manage your own case load.
Experience of advocating on customer’s behalf with other statutory and voluntary agencies and members of the public.....Read more...
Do you have experience working with vulnerable women that have been through domestic violence,substance misuse or homelessness? Have you supported women who have been through the criminal justice system? Would you like to work for a specialist family charity based in Reading? Apply here!
I am looking for a Female Key Worker to cover the Reading, Berkshire, Oxford and South Oxfordshire area working with vulnerable women from a variety of backgrounds including offending, domestic violence, homelessness and substance misuse.
The Key Worker role is a permanent full time post working 37 hours a week, Monday to Friday working pattern and paying £25,734 - £31,453.
My client is an established and highly regarded charity who specialise in supporting and empowering women who are facing multiple disadvantages such as criminal offences, substance misuse, mental health, financial and housing problems.
The successful candidate will have:
Experience working with vulnerable women in situations such as homelessness, substance misuse, domestic violence
Experience with women in the criminal justice system
Experience in conducting risk assessments and managing risk effectively
Experience in key duties such as professional boundaries,de-escalation and working with challenging behaviour
Knowledge and experience in managing a complex workload and being able to prioritise effectively
Driving License with vehicle
If you are looking for a highly exciting and rewarding role, Apply here!
....Read more...
As Youth Case Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.
In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.
Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.
Key responsibilities include:
Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.
Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.
Foster partnerships with local agencies to support clients while following data protection protocols.
Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.
Support clients in accessing education, training, employment, and volunteering opportunities.
Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.
Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.
About You
You will need to have the following skills and experience:
Experience working with young people or those affected by homelessness.
Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
About the Organisation
The charity delivers a wide range of support and housing services for young people and adults at risk of homelessness. They specialise in the provision of services that prevent homelessness, increase the resilience of those they work with and energise opportunities for employment, education, training and volunteering in the communities they work within. The organisation reaches from Newcastle to London, Greater Manchester and Milton Keynes.
You may have experience in areas such as: Support Worker, Peer Support, Project Manager, Care Caseworker, Youth Project Coordinator, Youth Caseworker, Care Worker, Health Care Assistant, Support Worker, Nurses, Social Care Worker, Care Assistant, Wellbeing Worker etc. #INDSCP....Read more...
About the Role
As Youth Case Worker you will work under the direction, guidance and support of a manager/senior worker you will be responsible for a caseload of clients as well as share responsibility for the safety and wellbeing of all clients, volunteers and staff in the service.
In accommodation based services you will ensure that the accommodation is properly maintained and support the client to sustain their tenancy and participate in positive and successful move on.
Where the client lives in the community you will ensure that their tenancy is not at risk and that they have the skills and resources to manage and maintain their accommodation.
Key responsibilities include:
Ensure client safety, wellbeing, and adherence to safeguarding and emergency procedures.
Deliver high-quality risk assessments, support plans, and one-to-one/group support to build client resilience.
Foster partnerships with local agencies to support clients while following data protection protocols.
Engage flexibly and creatively with clients, encouraging their involvement in decisions and participation in activities.
Support clients in accessing education, training, employment, and volunteering opportunities.
Maintain health and safety standards, prepare accommodations for new clients, and oversee accurate financial records.
Collaborate with team members, volunteers, and attend training and meetings as required, ensuring contract compliance.
About You
You will need to have the following skills and experience:
Experience working with young people or those affected by homelessness.
Understanding of the needs of individuals facing homelessness, mental health issues, substance misuse, or the care system.
Knowledge of risk assessments, support planning, safeguarding, and health and safety procedures.
Strong literacy, numeracy, IT skills, and commitment to diversity, equality, and professional integrity.
Ability to maintain professional boundaries, work collaboratively, and reflect on practices for continuous development.
....Read more...
he successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 3 months. In this position, you will be expected to;- Hold a caseload of up to 14 key clients and conduct regular key working sessions resulting in agreed SMART Support Plans which are reviewed regularly- Complete comprehensive risk and needs assessments- Support all clients to participate in Education, Training, Employment and Volunteering opportunities as appropriate to the development of their skills, assets and aspirations- Deliver one-to one and group support opportunities within the accommodation and in the local community aimed at increasing resilience in the clients we work with- Be flexible, reflective and creative in your engagement with clients and personalised in your support to them- Support clients with move-on and help them progress towards independence- Involve clients in the decisions made about them and encourage participation in the organisations wider community programme of activities- Prepare the accommodation for new clients to move into and support clients to settle in- Send daily occupancy lists to the council- Be responsible for cleaning tasks and domesticated duties within the accommodation- Ensure the safety and wellbeing of clients in the service including using Safeguarding and emergency alert procedures as applicable- Be responsible for the health and safety responsibilities of the building, ensuring regular checks are completedTo apply for this role, you must have;- Experience of working with those experiencing homelessness and an understanding of the needs of people who have experienced homelessness, poor mental health, substance misuse- Experience of holding a caseload, conducting support plans, risk assessments and needs assessments- Effective collaborative working- Knowledge of Health and Safety and a clear understanding of Safeguarding requirements and procedures- High level understanding of professional boundaries and ability to maintain boundaries- The ability to use IT systems including Microsoft Office and databases and good literacy and numeracy skills....Read more...
£25,500 + Great Benefits
An exciting new career opportunity has arisen for an accomplished, organised and highly professional Support Worker – Empowering People Experiencing HomelessnessAre you someone who others naturally turn to for advice or support? Have you ever signposted a friend, family member, or colleague to the help they needed? Turn that instinct into a rewarding career as a Support Worker in our 24/7 direct access accommodation service.We are looking for compassionate, proactive individuals to join our frontline team supporting adults experiencing homelessness. You’ll play a vital role in creating a welcoming, safe environment where residents can begin their journey toward stable housing and improved wellbeing.Key Responsibilities:
Act as a keyworker for a caseload of clients, offering at least 4 hours of tailored support each week.
Provide effective signposting to services such as mental health, substance misuse, and financial guidance.
Complete needs and risk assessments, develop personalised support plans, and conduct bi-weekly reviews.
Facilitate and lead workshops, engage clients in meaningful activities, and promote community living.
Perform welfare checks, maintain clean and functional accommodation, and mediate client disputes.
Support rough sleeper outreach and respond to street link alerts.
Working hours 8:00 – 4:00 and 10:00 – 6:00, alternate weeks.
Take part in an on-call rota to cover a Saturday and Sunday approximately once every four weeks.
What We’re Looking For:
A genuine passion for helping others—professional experience is welcome but not essential.
Ability to communicate effectively and maintain detailed records.
Confidence using Microsoft Office (Word, Excel, Outlook).
Emotional resilience, empathy, and a calm approach in crisis situations.
Willingness to learn through our comprehensive training programme.
Driving licence and vehicle.
Whether you've supported someone through addiction recovery, helped navigate housing options, or simply have a knack for guiding people to the right support. This role is your chance to make a difference.What's on Offer:
Full training—no prior experience necessary.
A supportive team environment committed to inclusion and empowerment.
The opportunity to positively impact vulnerable lives every day.
Ready to use your natural support skills in a professional setting? Apply now to become a Support Worker and help shape a better future for those in need.....Read more...
About The RoleExcellent opportunity for a Relief support Worker to join our team across our East Sussex and Newhaven Services At Salvation Army Homes, we are dedicated to providing comprehensive, high quality housing services, support and resettlement for people who are homelessness and who are in need of support and accommodation. As a Relief Support Worker you will need to:Get to know and build the trust of our clientsmotivate young people to recognise and unlock their talentsEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingProvide administration support and ensure the health and safety of the building and residents.About The CandidateA Relief Support Worker will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to :Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsWe really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits in addition to the above salary package. This includes:
Employee Assistance ProgrammeA full Induction package and Training relevant to the role and to aide your own personal and professional developmentAn allocated BuddyAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Making sure our operations run smoothly and support positive outcomes for our clients
General office administration (answering calls, managing emails)
Maintaining databases and updating records
Assisting with scheduling and meetings
Supporting financial tasks
Contributing to project tracking and process improvements
Training:The apprentice will be expected to attend Craven College fortnightly and 4 days at work (5 days on the week they are not in college).Training Outcome:We aim to have a permanent business administration role within our organisation following the conclusion of the apprenticeship. The successful applicant will be well-placed to apply for this role.Employer Description:Harrogate Homeless Project changes the lives of homeless people, rough sleepers and those at risk of homelessness. We help them beat alcohol and drug addition, build positive relationships and address poor mental and physical health.Working Hours :Monday to Friday
7.5 hours a day and 30 minutes unpaid for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About The RoleThe National Fire & Building Safety Officers role is to support the Building Compliance Manager, to ensure the safety of the building, primarily for the safety of all occupants of multi-occupied Residential Buildings and designated building types to comply with Fire Safety (England) Regulations 2022, to work in an environment that provides comprehensive, good quality housing services, support and resettlement for people who have recently experienced homelessness and who are in need of support and accommodation.This post will work within the Building Compliance team, will develop, manage, distribute information in relation to the design, construction and maintenance of high-rise residential buildings service delivery and maintaining technical documentation associated with the management of landlord requirements of Buildings. This role is home based with the expectation to travel to all of our Salvation Army Homes sites as required across the Nation a valid full UK driving licence is essential.Ideally the right candidate will be based in the midlands as this role covers the whole country.About The CandidateYou will instinctively work in a manner that aligns fully with Salvation Army Homes values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as an Administrator to transforming lives.You will be a confident communicator, with good verbal and writing skills and able to deal successfully with a variety of people. We also need you to:Have a good knowledge of UK health and safety legislation and best practice in relation to housing managementBe IT literate and be comfortable using MS Office applicationsWe really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some meaningful, additional benefits. This includes for example,
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Location: LutonSalary: £29,000 per annumContract: Full-time, Permanent
Our client is seeking an experienced Team Manager to lead supported housing services for homeless individuals with complex needs, including substance misuse, mental health challenges, and forensic backgrounds. This is an opportunity to make a real difference by providing high-quality support and accommodation to those most in need.
Key Responsibilities:
Oversee the daily operations of supported housing services.
Lead and support a team of frontline staff.
Develop and implement support plans tailored to individual needs.
Ensure services comply with relevant policies and safeguarding procedures.
Build partnerships with external agencies, including health and social care providers.
Manage budgets and resources effectively.
Requirements:
Experience working with homelessness, substance misuse, mental health, or forensic services.
Proven leadership or management experience in a similar setting.
Strong knowledge of safeguarding and risk management.
Excellent communication and interpersonal skills.
Ability to work under pressure and adapt to challenges.
This role is ideal for a motivated individual with a passion for supporting vulnerable people and leading a dedicated team. If you have the experience and commitment to drive positive change, we would love to hear from you.....Read more...
We're Hiring: Support Workers (Poole & Bournemouth) Join a team that’s making a real difference.
Sponsorship not available
Drivers Preferred
Location: Poole & Bournemouth Salary: Competitive, based on experience Hours: Full-time & part-time opportunities available
Dedicated to supporting people experiencing homelessness and those at risk in the Poole and Bournemouth areas. We work across a wide range of services including:
We're looking for compassionate, resilient, and proactive Support Workers to join our team.
What You’ll Do:
Build trusting relationships with individuals with complex needs
Provide emotional and practical support tailored to each person
Help people access healthcare, housing, benefits, and other services
Work collaboratively with local partners and agencies
Maintain accurate records and contribute to care plans
About You:
Experience working with vulnerable adults
A non-judgmental, empathetic approach
Strong communication and problem-solving skills
Ability to work independently and as part of a team
A full driving licence and access to transport is desirable
If you want to be part of something meaningful and help people take the next steps toward a brighter future, please apply here.....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England.About the Role of Income Management OfficerAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
As a Group Work Facilitator Apprentice, you will be working towards the Adult Care Worker Level 2 apprenticeship over the duration of 15 months, alongside your daily roles and responsiblities.
Your daily roles and responsibilities will include;
• Research, design and prepare subject matter and materials for groups/pods• Engage with debriefing and evaluations with co-facilitator/s after groups/pods have taken place • Lead on graduation events for service users who have completed the programme• Review service user feedback and make adjustments as necessary• Tailor specific workshops around the needs of the SUs, such as: anger management, sleep disorders, relationships, etc. • Research and confirm community venues as needed
Change Grow Live offer some fantastic benefits which include;
• Help paying for childcare• Cycle to work scheme• Food intolerance and allergy testing• Gym flex• Life insurance• Will Writing Service• Employee assistance programme
Please note that before employment can commence an enhanced DBS check will need to be carried out.Training Outcome:On going training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :Monday - Friday 9:00-17:00Skills: Communication skills,Customer care skills,Problem solving skills,Team working....Read more...
Collect payments and communicate with customers about service charges.
Assist with legal paperwork and answer lease-related questions.
Support financial processes and help maintain tenancies.
Ensure systems are updated accurately.
Collaborate with different departments.
Participate in weekly remote support sessions for the AAT Level 2 Certificate in Accounting.
Engage with Coastline's internal Apprentice networking group.
Training:The training will be delivered remotely with weekly tutor support sessions.
Training Outcome:Although this is a fixed-term contract, there may be opportunities for a permanent role at the end of the apprenticeship for the right candidate who successfully completes the program.Employer Description:Coastline Housing is a charitable social landlord serving Cornwall.
Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall.
That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own.
Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.
Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.Working Hours :Monday to Friday, shifts to be confirmed.Skills: IT skills,Customer care skills,Administrative skills,Team working....Read more...
Respond to customer enquiries via telephone, mail and electronically
Progress cases, from application to final outcomes, alongside the collection of any additional required information from a range of sources
Keep excellent records of customer contacts and outcomes while ensuring that information is recorded and shared within GDPR rules
Support colleagues in the housing team with administrative work, updating case notes and creating case files for Officers.
Help with the production of information available to the public, such as leaflets, website information and social media posts.
As you move through your training qualification, you will be able to progress risk assessments, undertake investigations, write reports and undertake enforcement action.
You will be required to undertake site visits, so flexibility, a full driving licence and use of a car is essential. You will also need to be able to travel throughout the Wychavon and Malvern Hills districts.
Training Outcome:To be discussed towards the end of the apprenticeship.Employer Description:Malvern Hills and Wychavon District Councils are rewarding places to work, with high levels of resident satisfaction and motivated staff who enjoy working for us. Located in south Worcestershire, both districts boast beautiful natural environments, a rich heritage and plenty to do and see. The districts are ranked the top two best rural places to live in the West Midlands and are amongst the top 30 in the country.
We pride ourselves on being progressive organisations spending time, energy and investment on what we know matters to our residents and communities – things like supporting our town centres and rural communities, creating jobs, keeping the streets clean, reducing our carbon footprint, helping people feel safe and preventing homelessness.
We are an employer that values face to face Communication, Collaboration and Connection, therefore all our roles have an office based requirement with some agile working as part of the role.Working Hours :Monday to Friday between 9am to 5pm.Skills: Communication skills,IT skills,Team working,A desire to make a difference,Full UK Driving License....Read more...
You will be required to work flexibly across operational sites as required and work flexibly within an agreed number of hours to maintain the most appropriate level of service provision. This may include evening and weekend working. You will be expected to take responsibility for personal development, identifying personal training needs and participate in regular supervision and appraisal.
Your general roles and responsibilities will include;
- As first point of contact within the service, to ensure that telephone calls and visits from service users, outside agencies and CGL staff are dealt with promptly and courteously, transferring calls to appropriate personnel when necessary.
- To ensure effective processing of correspondence/ data entry as required.
- To minute take at team and other meetings.
- To collate, monitor and report data/information & statistics as required.
- To maintain and assist with the setting up of a general filing system within the project.
- To monitoring and order office stationery/requirements.
In carrying out the above duties the post holder will:
- Work flexibly across operational sites as required.
- Work flexibly within an agreed number of hours of work to maintain the most appropriate level of service provision.
- Seek to improve personal performance, contribution, knowledge, and skills.
- Participate in appraisal, training, and supervision processes.
- Keep abreast of developments in services and practice relevant to the aims of the service.
- Ensure the implementation of all CGL policies.
- Contribute to maintaining safe systems of work and a safe environment.
- Undertake other duties appropriate to your role.
It is desirable that a full driving license and access to your own transport is held, however this is not essential. You will be required to travel to nearby operational sites.
As an Administrator Apprentice at Change Grow Live - The Quarter, you will be working towards the Business Administration Apprenticeship, over the duration of 15 months, alongside your daily roles and responsibilities.Training:Business Administrator Apprenticeship Level 3 Functional Skills in Maths and English.Training Outcome:On going training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :37.5 hours per week, on a shift pattern basis, including evenings and weekends. Exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
At Change Grow Live Walsall, as a Recovery Worker Apprentice, you will be working towards the Adult Care Level 2 apprenticeship, over the duration of 18 months, alongside your daily roles and responsiblities.
The focus of this role is to provide intensive key work to families who have drug and/or alcohol misuse issues, which could potentially put their children, families or themselves at risk. Workers will work to help families overcome complex problems, which will enable them to become reintegrated into society. This role will cover operational sites as required, including community locations and family homes. This includes working with adults and young people with a history of substance misuse.
Your roles and responsibilities will include;
Supporting service users from the point of entry into the service and through their treatment/recovery journey
Providing screening, assessment, and recovery planning and onward referral
Reducing drug and alcohol related harm to service users and the wider community
Promoting carer, service user and community involvement
Providing advocacy for access to partnership services
Working with service users to support social (re)integration, enabling them to lead meaningful and purposeful lives: promoting recovery, resilience, peer support and self determination
Provide high-quality support and interventions to families with a multi-disciplinary Safeguarding team
Work closely with local Social Services Teams and Family Intervention Project
Promote family members' involvement to improve outcomes for children
Present cases at The Beacon Clinical meetings for Multi-disciplinary discussion where a change in circumstances/behaviour potentially changes the service user's risk profile
Review ongoing care and treatment, liaising closely with the full range of specialist works within the multi-disciplinary team, both within The Beacon and the Family Safeguarding Team
Work in partnership with other agencies and carry out joint key working to enable effective engagement and movement from semi-structured psychosocial interventions to promote recovery
Change Grow Live offer some fantastic benefits which include;
Health checks
Help paying for childcare
Cycle to work scheme
Food intolerance and allergy testing
Gym flex
Life insurance
Will Writing Service
Employee assistance programme
Please note that before employment can commence, an enhanced DBS check will need to be carried out.Training:Adult Care Worker Apprenticeship Level 2 Functional Skills in maths and English.Training Outcome:Ongoing training and development.Employer Description:CGL is a health and social care charity working with individuals, families and communities across England and Wales that are affected by drugs, alcohol, crime, homelessness, domestic abuse, and antisocial behaviour. Their projects, delivered in communities and prisons, encourage and empower people to regain control of their lives and motivate them to tackle their problems.Working Hours :Monday - Friday 9:00 am-5:00 pm.Skills: Team Working,Organisation Skills....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player and manager who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for Customer Services Assistants to join our Customer Services team.At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement.The Customer Services Assistant will help to provide an effective and efficient telephone answering service for the Customer Services Centre, providing professional, appropriate and accurate advice either by telephone, email, web chat or in writing when dealing with enquiries to maximise Right First Time resolution. The benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CandidateA Customer Services Assistant will instinctively share our delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
About The RoleAt Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement.This is a fantastic opportunity for someone who is attracted to working occasional shifts or for short term periods in a mental health support setting.Covering for absences of Mental Health Support Workers through eg annual leave, vacant posts, training, sickness, etc, you will:Provide 1:1 and group supportSupport clients with attending appointmentsShoppingAttending activitiesSupport with medication, where requiredLiaise with external agencies etc. including health professionalsYou will also be involved where possible in helping to deliver activities designed to transition clients to independent living. All to help deliver a holistic mental health support service.Successful candidates will be required to work in St Andrews in Exmouth and Culverlands in Exeter to cover a range of shifts including sleep-ins and weekends. Shifts can vary from 0800-1600, 1200-2000, 1000-1800 and 0900-2230at both our services.About The CandidateYou will have a working knowledge of the needs and support requirements of people with complex mental health needs or worked in another social care setting.You will instinctively work in a manner that aligns fully with Salvation Army Homes delivery values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will be a great communicator, building trusting and professional relationshipsBe passionate about making a difference and thrive in a fast paced environmentHave a high level of resilienceBe able to help empower people to develop their skills, strengths and talentsHave a good idea of the type of wider community resources and organisations availableBe comfortable dealing with difficult or complex situationsAre likely to have experience that includes for example: mental health support, education, training and / or leading activities
Ideally you will need to be able to participate in our 24 hour shift rota system and our on call rotaAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleA very exciting opportunity for an individual to join our team to help provide support to our residents at our service in Middlesbrough. Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement, you will work with people who are living with mental health and similar needs, and who are in need of support and accommodation. Assessing needs, building trust, enabling and unlocking our residents potential to live independently, you will need to get to know your residents, enhance their social integration and abilities by encouraging them to participate in social and leisure programmes, help residents with their support needs and with the practicalities of everyday living. Shift Pattern: Rota basis including weekends and bank holidaysAbout The CandidateYou will instinctively work in a manner that aligns fully with Salvation Army Homes delivery Values, demonstrating understanding and patience, pride in your daily contribution to transforming lives and be able to build strong working relationships. Naturally you will have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups, have a good idea of the wider support and funding facilities available and be comfortable dealing with difficult or complex situations. This role may require you to work at times on call shifts on a rota basis which could include nights if cover required. We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits in addition to the above salary package. This includes:£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your career About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Our Client is based in South East London is looking for Accommodation Assessment & Lettings Team Leader to join their team
Your primary responsibilities will include
To manage a team of frontline officers who arrange emergency and temporary accommodation placements and appropriate referrals into supported accommodation, ensuring all placements and referrals are carried out in a timely manner, making the best use of all available housing stock at all times.
Arrange emergency accommodation on behalf of other Council services, including Children’s Social Services and Adult Social Care.
Co-ordinate available properties in the private rented sector and in conjunction with Housing Caseworkers and the Tenancy Management and Resettlement Officers identify highest priority households to be put forward for Direct Lets to prevent and relieve homelessness.
To ensure high quality offers, suitability and discharge of duty decisions are made in a timely manner relating to offers of properties (temporary accommodation & private rented properties) and that staff work proactively to find an appropriate housing solution to bring the Council’s ‘relief’/ full housing duty to an end
You are also expected to as a team leader/manager
Adapt the planned delivery of services to ensure changing community and customer needs.
Monitor and review service outcomes ensuring effective delivery of personal and team objectives.
Ensure the continuous improvement in services using creative and informative inventions as well as effective performance and quality management.
Plan, deploy and co-ordinate people resources to meet changing operational needs.
Ensure services meet statutory and identified organisational standards and regulations.
Ensure an understanding of the impact of your service on other functions.
To oversee the co-ordination of a range of accommodation options, including but not restricted to, temporary accommodation (including emergency Bed and Breakfast), Private Sector Leased accommodation, Private Managed Accommodation, Direct Lets and Supported Housing, ensuring maximum occupancy of available accommodation to minimise void times.
To effectively recruit, induct and train staff, undertake regular supervisions and set and monitor objectives; ensure annual performance development appraisals are completed alongside learning and development plans and any performance and HR issues are dealt with as they arise.
To be responsible for leading and motivating the team on a day to day basis to deliver a high quality, professional and customer centric service to internal and external customers; provide and/or facilitate coaching and mentoring and effectively address poor behaviours and poor performance.
To promote a philosophy of putting customer needs first at every opportunity and to put in place arrangements to action this.
To oppose and where possible eradicate all forms of discrimination, making a positive contribution to managing diversity, both as an employer and service provider.
To raise performance in the team by contributing to a culture of continuous improvement
Requirement's
Must have an ENHANCED DBS
Shift Pattern
9:00AM to 5:00PM
Pay
£30 P/H
If interested please apply below
....Read more...
You will be undertaking the appointing, scheduling and planning of works for internal and external contractors on a daily basis. Applying effective planning and communicating skills, you will manage the allocation of work and supply of materials to ensure that maximum productivity, performance and customer satisfaction levels are achieved.
Principal Duties and Responsibilities:
Customers
Liaising on a daily basis with customers, the customer service centre and appropriate maintenance teams to co-ordinate an efficient service and build effective relationships with colleagues, customers and clients.
Getting involved with tenant and leaseholder customers to improve the service.
Participating in resident forums and scrutiny activity under emh homes co-regulation model.
Upholding the vision and values of the emh group and emh homes.
Taking individual responsibility for ensuring that a continuously improving and effective professional customer service is delivered.
Respecting the confidential nature of personal information.
Commercial focused delivery model - value for money
Monitoring target completion dates and priority codes in relation to work orders to ensure maximum performance is achieved. Working to meet key targets on repairs and taking a proactive approach to identifying any issues that may adversely affect such targets being achieved.
Ensuring maximum monthly income is achieved by allocating sufficient works per operative in line with key performance targets.
Undertaking all necessary administration in relation to works orders. Ensuring that all works are correctly completed, and accurate costs applied to fulfil key performance and financial targets.
Working to achieve Right First Time in respect of works and repairs, and championing a customer focused service.
Raising, updating the status of, and completing works orders on all relevant ICT systems.
Acting as the first point of contact for site technicians to resolve daily operational issues.
Administrative data imputing to systems for monitoring and managing purposes to ensure services are efficient and effective.
Team
Providing regular updates to line manager. Occasional preparation and presentation of reports to team meetings and other internal groups.
Establishing and maintaining effective communications with contract supervisors, ensuring that supply of resource is sufficient for demand.
Ensuring a safe working environment in accordance with Health and Safety Regulations.
Maintaining an awareness of current instructions circulated by staff meetings, departmental and group bulletins, circular letters or by verbal or written information given by you.
Recognising and promoting emh group’s Equality and Diversity Strategy.
Attending fire drills and staff meetings as required.
Attending training events as required.
Any other duties consistent with the role, including providing cover for other teams.
Training:Customer Service Practitioner Level 2 Apprenticeship Standard.Training Outcome:There may be a full time position available for the right candidate however, please note that this is not guaranteed.Employer Description:With 22,000 homes, emh is one of the largest providers of social housing and care services in the East Midlands, working across 50 local authority areas. Diversity and inclusion sit at the heart of emh’s social ethos, driving its mission to ‘Improve Opportunities for People’. We invest in communities by tackling homelessness initiatives, providing financial inclusion support, involving residents in shaping services, as well as building high quality homes for rent and shared ownership to meet the diverse needs of our local communities. We are proud of our 1100 colleagues who make a difference for our residents every single day. We are committed to investing in our colleagues with continuous learning and development opportunities to develop and nurture talent to promote professionalism in service delivery. This includes apprenticeships and postgraduate programmes.
A job with us is challenging, stimulating and rewarding. We offer a friendly, open environment and encourage professional development among all our employees.Working Hours :Monday - Friday, 09:00 - 17:00.
1 hour unpaid lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Initiative,Non judgemental,Patience....Read more...
