Housing Options Officer - OxfordSalary: £22 per hourFull Time – Monday-Friday 9:00am to 5:00pmRole Purpose:
To deliver a first-class customer orientated service to prevent homelessness which provides the customer with a suitable solution regarding their homelessness and housing issues.Acting as a first point of contact for asylum seekers, refugees or migrants who living or recently moved from asylum dispersal accommodation, you will be aware of the barriers and challenges and have a positive attitude to problem solve and overcome them to support customers.To take ownership in ensuring all housing options and upstream housing advice are explored in all cases to establish and maximise opportunities for preventing homelessness.To carry out the statutory duties under homelessness legislations. Ensuringapplications are taken and investigated appropriately under the terms of the Homelessness Reduction Act 2017, Housing Act 1996 part 7 as amended, Localism Act 2011,Code of Guidance, case law and our clients own policies.To be an effective member of the Housing Options Team, part of the wider Homelessness Prevention Team, as well as working collaboratively with colleagues across the department to support the objectives of the Housing Needs team; homelessness prevention, rapid rehousing and excellent customer outcomes.Provide a range of advice and assistance to customers, undertaking visits to take homeless applications and offer early intervention housing advice including translation services where appropriate, working closely with voluntary and community organisations to offer a joined up service to customers.
Key Responsibilities:
To pro-actively provide to customers in housing need, a range of advice and assistance on housing and related areas, working with or signposting them to other service areas or agencies where appropriate, demonstrating strong empathy and listening skills in a calm manner to help to resolve their housing issues.Understanding of the specific challenges affecting asylum seekers, refugees and migrants and how to overcome to these to deliver a holistic service focused on homeless prevention including utilising a trauma informed approach.Awareness that you will be working with customers is different legal situations and therefore the advice will need to be tailored to their specific situation.Lead and manage a personal caseload which would include a number of homelessness and prevention applications and maintain an accurate and detailed casework records in line with our clients policies, procedures, code of guidance and homelessness legislation.Assess all applications and determine the extent of the statutory duties to homeless household and decide on the appropriate action to take in line with Housing Act 1996 part 7 (as amended), Homelessness Act 2002, Localism Act 2011, Homelessness Reduction Act 2017 (and any other relevant legislations) , Policies and Procedures.
We offer:
24 hour one on one specialist consultant based within your geographical area4Recruitment Services Employee Benefits ProgrammeOur own dedicated payroll support ensuring you get the full benefits of your payment
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Casey Adams on 07587327813 or via email CaseyA@4recruitmentservices.com....Read more...
Housing Options Advisor Salford, Manchester Temporary Full Time - HybridWe are seeking a dedicated and skilled Housing Options Advisor to join a team based in Salford on a full-time temporary ongoing basis, with hybrid working. The Housing Options Advisor will be a part of a team conducting assessments of those presenting as homeless, or at risk of homelessness, identifying problems causing their homelessness, and offering support and advice. The post holder will be responsible for providing advice, assistance, and support to members of the community seeking housing advice, and actively working to reduce homelessness in the community. This role requires in-depth knowledge of housing legislation, policies, and procedures, as well as excellent communication experience of interviewing within a homelessness prevention role. Requirements
Previous experience working in a similar role, within housing options or social housing, working closely with homelessness prevention
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, the Protection from Eviction Act, and Children’s Act
Previous experience managing a client case load
Previous experience working with vulnerable customers, including interviewing and providing suitable housing advice for vulnerable client groups
Excellent communication skills, both verbal and written
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Role Expectations
Provide Housing Advice: Offer accurate and up-to-date advice on housing options, and homelessness prevention strategies, ensuring individuals understand their rights and responsibilities
Process and investigate applications for housing accommodation including those cases who are homelessness and threatened homelessness, having a clear focus on preventing or relieving a person’s homelessness
Take reasonable steps to secure suitable emergency and temporary accommodation for homeless households according to statutory requirements
Maintain regular contact with homeless households in temporary accommodation, ensuring that appropriate support is made available
Develop, update review, and implement Personalised Housing Plans for customers
Assess Housing Needs: Conduct thorough assessments of individuals and families to determine their housing needs and eligibility for different housing options.
Investigate and determine the status of those presenting as homeless as referred to the team
Develop working relationships with colleagues, as well as key partners including statutory services, local landlords, and other housing organisations
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Options Officer Taunton, Somerset 4 week contract Hybrid – 2 days a Week in Office Full – Time, 37 hours, 09;00-17:30My client is looking for an experienced Housing Options Officer to start immediately. The client has stressed that driving and access to a vehicle is essential, as is a basic DBS and experience with housing I.T systems Locata/HP2.Main Responsibilities
Provide housing office and assistance to customers in line with current legislation and the organisationx2019;s policy, providing a professional, sensitive and confidential service
To take proactive steps to comply with the Homelessness Reduction Act 2017 and be responsible for the decision making process under act.
To meet the organisation’s obligations under the prevent and relief duties of the act, in order to prevent homelessness by engaging in effective partnership working, negotiating and/or mediating, and providing accurate advice and assistance
Act as a caseworker to customers who approach the organisation with a housing need and assist them where appropriate, to retain their existing accommodation or advise them of the full range of alternative housing options available
If the customer is threatened with homelessness or becomes homeless, to complete a personalised housing plan in writing, giving details of the advice and options and regularly review individual plans
Essential Requirements
Awareness of the Housing Act 1996 and the Homelessness Reduction Act 2017 and its implementation
Housing experience/experience of Homelessness legislation and practice, and providing housing advice
Experience and knowledge of areas related to homelessness prevention such as employment and relationship issues
Experience of working with Locata/HP2 housing systems
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Head of Homelessness Prevention and Assessment Hammersmith, London Temporary 3 Months Full Time – HybridWe have a fantastic opportunity for an experienced and dynamic individual to join a team based in Hammersmith and Fulham, as an interim Head of Homelessness Prevention and Assessment. This is a full time temporary position, with an initial contract period of 3 months. This role requires 4 days a week based in office with 1 day working remotely. The Head of Homelessness Prevention and Assessment will be responsible for leading a comprehensive prevention, assessment, and advice service for all applicants in need of housing solutions. Requirements
Significant experience of managing performance and delivering housing needs services in an authority with high demand
Experience managing a team and ability to ensure staff are effectively supervised an supported
Degree level education or equivalent experience
Continuous professional management development courses
Experience in fast-paced housing management departments
Strong leadership and people management skills
Excellent communication and interpersonal skills
Understanding and knowledge of statutory, legal and contractual framework around tenancy, homeowners and shared owners’ management
Excellent knowledge of Housing and Homelessness legislation
Be IT literate with excellent knowledge of Word and Excel
Knowledge of GDPR requirements and confidentiality protocols
Role Expectations
Provide strategic and operational leadership to ensure high-quality housing advice and assessments, homelessness prevention, rough sleeping initiatives, and support services
Develop corporate policies and strategies for the services while meeting organizational goals, corporate vision, and statutory obligations
Lead a team of housing advice and homelessness managers, ensuring effective service delivery and adherence to policies and legislative duties
Manage overall budget for the services, ensuring value for money and completing monthly budget returns and forecasts
Provide strategic analysis and policy development for service improvement, monitoring, and review
Liaise with key internal and external partners including housing authorities, community partners, and stakeholders to address housing needs effectively
Utilize data-driven insights to assess housing needs, measure program effectiveness, and make informed decisions
Manage budgets, grants, and resources to ensure the efficient operation of housing programs
Develop corporate policies and strategies for the services while meeting organizational goals, corporate vision, and statutory obligations
Lead a team of housing advice and homelessness managers, ensuring effective service delivery and adherence to policies and legislative duties
Manage overall budget for the services, ensuring value for money and completing monthly budget returns and forecasts
Provide strategic analysis and policy development for service improvement, monitoring, and review
Implement new ways to work, support culture change and ensure all compliance is set up for new systems
Prepare regular reports and updates where needed
If you are interested in this position and meet the above criteria, please send your CV and cover letter now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Housing Options Advisor - Merton£21.00 per hourContract – Full Time - HYBRID Duties/Responsibilities:
To interview and assess homeless peopleTo prevent homelessness by promoting housing optionsTo determine whether applicants are owed a statutory duty under the 1996 Housing Act, Part 7 as amendedTo advise those who are threatened with homelessness in order to prevent homelessnessTo assess the entitlements of single non-priority homeless people and give them statutory advice and assistanceTo participate in and help develop outreach work, such as advice surgeriesTo provide advice to private sector tenantsMust be able to attend the office x3 per weekMust be able to driveMust have private sector recruitment experience
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Rhondda Cyon Taf – Housing Solutions officer Location – Rhondda Cynon Taf, CF371DUOn going contract – 37 hours a week -£17.59phWe are looking for a self-motivated and enthusiastic individual to be an integral part of our busy Housing Solutions team. You will be responsible for interviewing and advising clients at risk of homelessness or in housing need so wherever possible homelessness is prevented and the Council can effectively discharge its duty in accordance with the Housing (Wales) Act 2014. You will also carry out full assessment of clients housing and support needs to complete online Common Housing Register applications. You should have experience of working in a busy and pressurised customer facing role. Knowledge of the relevant homelessness legislation is essential, and experience of partnership working would be desirable.To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Rough Sleeper Coordinator Walthamstow 3 months 37 hours A Local Authority in Walthamstow are recruiting for a specialist Rough Sleeper Coordinator to be at the forefront of their homeless prevention service, working with extensive and complex interventions and working in partnership with agencies to prevent and reduce rough sleeping across the Borough.The Role The focus of the Rough Sleepers Coordinator role is to provide housing advice and homelessness services to vulnerable single adults who may approach the council for housing assistance. This role specifically targets individuals at risk of or experiencing rough sleeping, aiming to prevent and reduce rough sleeping and street-based activity within Waltham Forest. Key responsibilities and focus areas include:
Homelessness Prevention: Providing effective, customer-focused, and efficient services to rough sleepers, supporting those at risk of rough sleeping, and finding housing solutions for individuals experiencing homelessness.
Coordination and Partnership: Working closely with statutory and non-statutory agencies and partners to provide a coordinated response to rough sleeping, including holding regular meetings with key agencies, coordinating street outreach efforts, and being the Single Point of Contact (SPOC) for rough sleeping enquiries.
Individual Support and Action Plans: Working directly with rough sleepers to develop and implement bespoke action plans to resolve their situations, prioritizing early intervention and providing comprehensive information on housing options and support services.
Information Management: Maintaining accurate records, providing statistical information on performance outcomes, and ensuring compliance with information governance standards.
Knowledge and Expertise: Demonstrating comprehensive knowledge of housing advice and homelessness legislation, welfare benefits, adult and children social care, and inner-city housing issues.
Project Leadership and Development: Leading initiatives such as the Rough Sleeping Initiative, developing funding bids, coordinating multi-agency efforts, and contributing to the ongoing development of services and housing pathways for rough sleepers.
Risk Management and Health & Safety: Identifying and minimizing risks associated with service delivery, ensuring compliance with health and safety protocols, and taking reasonable care for the health and safety of rough sleepers and service delivery staff.
Communication and Stakeholder Engagement: Developing good working relationships with internal and external stakeholders, representing the specialist area internally and externally, and promoting good practice relevant to the role.
Service Planning and Quality Assurance: Contributing to service/business plans, budget planning, and ensuring quality standards are met through quality checking documents, decisions, and presentations.
Supervision and Leadership: Providing line management for a team of staff, setting professional standards, and supporting the development of others through coaching, mentoring, and sharing knowledge and skills.
Continuous Professional Development: Maintaining continuous professional development and staying informed about relevant developments in the field.
Overall, the role is dedicated to addressing the complex needs of rough sleepers, coordinating efforts with various agencies and partners, and developing innovative solutions to prevent and reduce homelessness within the community.The Candidate To be considered for this role, you will require extensive experience of managing a homelessness or rough sleeper service and excellent knowledge of the Housing Act, 1996, Homelessness Reduction Act 2017 and additional legislation, as well as the below: Detailed knowledge of welfare benefits
Must have a thorough understanding of inner-city housing issues and how these contribute to rough sleeping
Providing housing related advice and support to rough sleepers
Managing a team
Working in a demanding front line inner-city customer service environment
Dealing effectively with confrontational and challenging situations
Working with homeless clients and those in housing need
Carrying out face-to-face interviews, investigations and negotiating with homeless clients
Effective record keeping, including electronically
Successfully working to performance targets and tight deadlines
Effective partnership working
Managing or leading a work-based project
Applying for and attracting different funding streams to improve service delivery
The Contract This is a full time Rough Sleeper Coordinator vacancy, working 37 hours per week for an initial 3 months. The contract is expected to go permanent beyond this.Referral Bonus If this Rough Sleeper Coordinator role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Rough Sleeper Coordinator role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Rough Sleeper Coordinator role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Job Title: Night Housing Support Worker Postcode: CM19 5ED DBS Level: Enhanced (Both Adult and Child) Service Users: Young people aged 16 and 17 years old at risk of homelessness, care leavers aged 18-21 Working Hours: 20:15 – 07:45 Car Driver Needed: No (Desirable) Own Vehicle Needed: No Valid Business Insurance: NoAre you passionate about making a positive impact in the lives of young people? We are currently seeking a Night Housing Support Worker to join our dedicated team at Harlow. As a key member of our night support team, you will play a crucial role in providing assistance to young people aged 16-21 who are at risk of homelessness.Key Responsibilities:
Conduct initial assessments of potential or actual service users, addressing risks and identifying needs.
Maintain regular contact with service users, fostering professional relationships and acting as a positive role model.
Perform risk assessments and ensure personal safety during activities with service users.
Develop relationships with external groups/agencies to support the needs and requirements of service users.
Promptly respond to internal or external complaints, challenging anti-social behavior and reporting risks.
Requirements:
Enhanced DBS check (Both Adult and Child).
Ability to maintain professionalism and positive relationships with service users.
Strong risk assessment and decision-making skills.
Excellent communication and interpersonal skills.
Lone Working: Yes Working From Home: No Number of Properties: 2If you are committed to creating a safe and supportive environment for young people and thrive in a night support role, we encourage you to apply for this rewarding position. Join us in making a difference in the lives of those at risk of homelessness. ....Read more...
Housing Options and Homeless Prevention Manager Uxbridge, London Temporary, 4 month contract Immediate Start Full-time, 36 hours Mon-Fri, 9:00-17:00I am seeking a proactive Housing Options and Homeless Prevention Manager to oversee a service dedicated to delivering advice and statutory assessments on housing options while preventing homelessness. Your responsibilities will include:
Leading a team to effectively manage the council’s allocation and re-housing services, ensuring the maintenance of housing registers and transfer lists.
Resolving accepted homeless cases promptly to meet client needs within available resources.
Ensuring operational service delivery is consistently accurate, flexible, and responsive to client needs.
Leading and contributing to strategic improvements within the service and across corporate priorities.
Essential Requirements:
A degree or equivalent experience in Housing Management.
An enhanced DBS.
Expert knowledge in the operational delivery of statutory homelessness or housing allocation services.
Willingness to participate in an Emergency Out of Hours Housing Service rota.
Significant management experience leading front-facing teams.
Experience in complex case work and case work management systems.
A successful track record in management within a Housing or similar organisation.
Ability to identify, develop, and implement innovative, cost-effective solutions.
Strong project management skills, including budget management.
Comprehensive understanding of relevant policies, legislation, and strategies related to housing and social care.
Ability to translate complex legislation into local policy and practice.
Excellent ICT skills and familiarity with service-specific software.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Community Support Officer Housing Move On Service Plymouth & Exter 40 hours p/w £16p/h A national housing provider are recruiting for a Community Support Officer to support their service users across the Plymouth and Exter areas back in to independent living.The Role The focus of this Community Support Officer is to provide resettlement, motivation, and support needed for service users to rebuild their lives and live independently, ensuring integration within the local community. This will include the following tasks and responsibilities:
Customer Focus / Promoting Independence and secure move on
Act as keyworker providing advice and support to service users to enable them to integrate into the community, gain independence and abide by their licence conditions.
Develop, agree and regularly review support plans that identify their own personal goals and objectives and the level of support required
Access and obtain support from relevant mental health, drug and alcohol, counselors and any other support agencies to develop a healthy lifestyle for service users
Liase with probation officers and any other housing providers to efficiently find a secure move-on accommodation for service users
Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
The Candidate To be considered for his Community Support Officer role, you will require excellent housing support knowledge, including homelessness and the benefits system as well as the followingL
Experience working with complex needs such as substance misuse, mental health, and homelessness.
Housing and related benefits that relate to shared/supported living along with knowledge of homelessness
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.The Contract This is a temporary Community Support Officer role, working 40 hours per week on a shift rota. The role is community based, so will include some felexibility for home working.
Shift pattern is as follows: Monday to Friday 08:00-16:00 / 14:00-22:00, with 1 Saturday per month
The contract is for an initial 3 months but is likely to be extended or potentially made permanent, as it is covering the recruitment process.Referral Bonus If this Community Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Community Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Community Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Community Support Officer Housing Move On Service Plymouth & Exter 40 hours p/w £16p/h A national housing provider are recruiting for a Community Support Officer to support their service users across the Plymouth and Exter areas back in to independent living.The Role The focus of this Community Support Officer is to provide resettlement, motivation, and support needed for service users to rebuild their lives and live independently, ensuring integration within the local community. This will include the following tasks and responsibilities:
Customer Focus / Promoting Independence and secure move on
Act as keyworker providing advice and support to service users to enable them to integrate into the community, gain independence and abide by their licence conditions.
Develop, agree and regularly review support plans that identify their own personal goals and objectives and the level of support required
Access and obtain support from relevant mental health, drug and alcohol, counselors and any other support agencies to develop a healthy lifestyle for service users
Liase with probation officers and any other housing providers to efficiently find a secure move-on accommodation for service users
Ensure that properties are always adequately equipped, maintained, furnished, and cleaned.
The Candidate To be considered for his Community Support Officer role, you will require excellent housing support knowledge, including homelessness and the benefits system as well as the followingL
Experience working with complex needs such as substance misuse, mental health, and homelessness.
Housing and related benefits that relate to shared/supported living along with knowledge of homelessness
This role requires regular travel, a Full Driving License and access to your own vehicle are essential. You will be able to claim mileage expenses from base location (to be ascertained) at 45p for every mile travelled. An Enhanced DBS check is required for this role, as well as registration on the DBS Update Service. These will be completed as part of the Pre-Employment Screening process. This role also requires a Prison Clearance.The Contract This is a temporary Community Support Officer role, working 40 hours per week on a shift rota. The role is community based, so will include some felexibility for home working.
Shift pattern is as follows: Monday to Friday 08:00-16:00 / 14:00-22:00, with 1 Saturday per month
The contract is for an initial 3 months but is likely to be extended or potentially made permanent, as it is covering the recruitment process.Referral Bonus If this Community Support Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Community Support Officer role, please send your CV lee . mc millan @ service care . org . uk or call me on 01 772 20 89 66 discuss the vacancy in more detail. Also, if this Community Support Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all housing-related vacancies across the region....Read more...
Allocations Officer Manchester Temporary Full Time We are seeking a dedicated and skilled candidate to join a team based in Manchester as an Allocations Officer on a full-time temporary ongoing basis. The post holder will provide advice and assistance to members of the community, helping booking in applicants to accommodation, completing Housing Benefit claims forms and more. Requirements
Previous experience working in a similar role, within housing allocations or social housing
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act
Knowledge of relevant services and benefits to best support applicants experiencing housing problems and at risk of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Experience providing an effective service to members of the public
Enhanced DBS required
Role Expectations
Arranging property viewings and providing information to prospective tenants
Managing tenancy applications and ensuring all documentation is accurately processed
Supporting with administrative tasks related to property management and allocation
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and ensure effective service delivery
Flexibility to work from home or multiple Council offices or partner offices, and ability to work collaboratively as part of a team
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Give continual advice to those in temporary accommodation, to ensure effective move on
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
About The RoleAt Saha we are dedicated to providing comprehensive, good quality housing services, support and resettlement, for people who have recently experienced homelessness and who are in need of support and accommodation.This is a 6 months Fixed Term contract with a view to extend and go permanent. Mildmay House works to enable the growth of people’s strengths and talents supporting them to develop their skills and resources to transform their lives overcoming barriers such as alcohol and drug dependencies, and enable independent livingThe Enablement Worker will engage creatively with people who have multiple and challenging complex needs who have experienced long periods of homelessness, rough sleeping, substance use and enduring long term mental illness to identify, and enable the growth of their strengths and talents, working with them to develop the skills and resources to transform their lives and enable independent living. Please note this is a full time role working on a rota basis - generally a week of day shifts, a week of night shifts and working every other weekend. What you will be doing:Delivering high quality, effective, timely and person centred assessments for allocated clients to identify and prioritise needs.Providing support to clients in order to manage personal care needs e.g. personal hygiene.Developing services specifically focusing on reducing the number of drug and alcohol admissions to emergency services.Pro-actively addressing deterioration in physical and emotional well-being, isolation and exclusion.Ensuring the standard of accommodation and grounds are of a consistently high level through communication and practical means. This includes assisting with clearing clients’ rooms, identifying and reporting repairs and maintaining equipment to high standardAbout the Service:Mildmay House is a 47 bed supported accommodation service for single homeless males and females aged 16 upwards, clients who live at our service come from a variety of backgrounds/circumstances including relationship breakdowns, rough sleeping, mental health, drugs & alcohol use. At Mildmay we seek to provide a warm, respectful and supportive environment for clients. We want every person who walks through the door to feel that Mildmay is their home from Day 1. Staff aim to support and encourage clients throughout their stay/journey with us as they move towards independent living. What our Staff Say: I love working at Mildmay House because there is never a dull moment. The relationships that are developed with the clients are extremely important and I think that it is one of the key things that supports us truly transform lives.About The CandidateAn Enablement Worker will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective. You will need to:Have experience of supporting vulnerable people or groupsHave experience of working with people who have had long periods of homelessness, rough sleeping, substance use and enduring long term mental illness (desirable)Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAble to be flexible with working hours to accommodate a working Rota in conjunction with the needs of the service and team membersBenefits of working as an Enablement Worker:
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleWe are looking for relief support workers who can cover a variety of shifts including days, evenings, weekends and/ or waking night shifts at Middlesbrough, on an as and when required basis.At Saha, we are dedicated to providing comprehensive, high quality housing services, support and resettlement for people who are homelessness and who are in need of support and accommodation. As a Relief Support Worker you will need to:Get to know and build the trust of our clientsMotivate young people to recognise and unlock their talentsEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingProvide administration support and ensure the health and safety of the building and residents.About The CandidateA Relief Support Worker will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to :Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Understand or learn about community resources and organisations that can help our clientsAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. ....Read more...
About The RoleAt Saha we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have recently experienced homelessness and who are in need of support and accommodation.We are looking for a multi skilled operative based in or around Devon and Cornwall area on 12 month FTC. Who understand that we do a lot of work in people’s homes, and we treat those valued customers in the same way we treat a much-respected family member - whilst also keeping them safe. We hope that sounds like you and that you also share our commitment to getting involved in community projects whenever we get the chance and making a positive difference to people’s lives.We consider a variety of working patterns and are happy to discuss flexible working in relation to this vacancy.Of course, you will also be a great Trades person and proud to do quality work.About The CandidateYou will instinctively work in a manner that aligns fully with Saha’s delivery values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as an Asset Manager to transforming lives.You will be a confident communicator, able to consult and influence a range of stakeholdersWe need you to:
Have experience working on own initiativeCompetent whilst working as a mobile operativeArranging and communicating daily with customersAdministration staff and technical managers by means of telephone, email and PDA applicationsThe benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible....Read more...
About The RoleAt Saha, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.An exciting opportunity has become available for a Volunteer Counsellor to join the team based in our supported housing service in St Austell.To help us with our mission to transform lives of some of the most vulnerable people by providing one to one talk therapies for over 18’s. Residents may have experienced trauma and or have complex needs. We want to offer this service as part of their journey to progression from being homeless, to being independent.Great additional benefits- Training opportunities to aide your own personal and professional developmentExpenses paid
Insurance provided.You will receive regular 1:1 Supervision sessions (nonclinical)About The CandidateAs a Volunteer Counsellor you will need to:
Be able to show the core conditions of counsellingBe in your second year or completed at Advanced diploma level/ degree levelWill have already completed 50 Counselling hours.Have some experience of working with clients with complex needs.
A Disclosure and Barring Service Enhanced Certificate will be required and obtained through Saha.
Complete Saha’s induction and mandatory e-learning and to keep up to date.Be a confident and capable communicator, not fazed by difficult situationsTake an asset-based approach to empowering people to develop their skills, strengths and talents.Understand or learn about community resources and organisations that can help our clients by signposting.Working alongside Saha staff to manage risk to self or others.A Volunteer Counsellor will instinctively share Saha’s delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.Be able to build trusting, professional relationships and have a high level of resilience. About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible....Read more...
Team Leader- Supported Pathways Are you a passionate, dedicated Team Leader looking for your next role? 4Recruitment Services are recruiting a Team Leader to join the team based in Southeast London SE1.Full time Post 36 hours per week£22.83 - £29.42 per hour Umbrella RatesAbout the Service:Manage a small caseload and lead a team of Supported Pathway Officers and Caretaker in providing the safe smooth daily running of a Supported Housing service. Oversee the safety and move on of all residents, working closing with support agencies to ensure that necessary support is agreed so they can move on successfully and sustain their tenancies.Information on the Role:
Demonstrate detailed knowledge and awareness of relevant legislation and issues relating to vulnerable adults, for example Housing, Health and Social Care, homelessness, rough sleeping, immigration, welfare benefit and embed and utilise psychologically informed practice throughout the hostel service, in the delivery of case management, training and staff management.Work with other team leaders and across all hostels to ensure staff provide a consistent customer focussed high-quality service across all supported hostels.Ensure that staff understand the principles of trauma informed care and the impact of Adverse Childhood Experiences and that they carry out client centred key- working, high quality risk assessment and support planning.Work with the Supported Pathways manager to manage activities, resources, people and information through innovative and robust performance management techniques in order to facilitate and continually improving service.Monitoring of rent and service charge accounts for the hostel, undertaking all aspects of arrears recovery on accounts up to and including legal actions in relation to the hostels and maximising residents income and benefitsMonitoring of rent and service charge accounts for the hostel, undertaking all aspects of arrears recovery on accounts up to and including legal actions in relation to the hostels and maximising residents income and benefitsDeal proactively with behavioural issues within the hostel, working with residents to understand the impact of their behaviour, using ABCs and participating in evictions as required.Work collaboratively with other services to safeguard hostel residents, such as referring and reporting to ASC, SOVA, MARAC panels and other services involved in your resident’s care.Regular Liaison with DWP, Adult Social Services, GPs, hospitals and other health agencies to ensure that residents receive necessary and appropriate support and services.
Essential Requirements:
Knowledge of the impact of Adverse Child Experiences and the principles of Trauma Informed Care when dealing with homeless people who have complex needs.Knowledge of the relevant legislation and the available support in relation to single homeless adults including Homelessness, the Care Act and HousingExperience of working with homeless people with complex support needs Experience of risk assessment, keyworking and support planningGood IT skillsExcellent written and communication skillsTo be flexible and willing to work weekends and bank holidays.Enhanced DBS on the Update Service
Recruitment is done in line with safe recruitment practices. 4Recruitment Services is an equal opportunities employer.If you are a Team Leader and would like to express your interest, please contact us for this great opportunity by calling on 0808 178 4445(option1) and speak to The Care Team Or email on, Careteam@4recruitmentservices.com....Read more...
About The RoleExciting opportunity for a Support Worker based in Mulberry House, our supported housing service in Guilford.At Saha we are dedicated to providing comprehensive, good quality housing services, support and resettlement.This job is to primarily work weekends only. The Support Worker will work with people who are or have recently experienced homelessness and who are in need of support and accommodation. As a support worker you will need to:Get to know and build the trust of our clientsUnlock our clients’ potential to live independentlyEnhance their social integration by encouraging participation in social and leisure programmes,Help residents with their support needs and with the practicalities of everyday living.About The CandidateWorking in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will need to :Be a confident and capable communicatorBe able to build trusting, professional relationshipsBe able to help people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Have a good idea of the wider community resources and organisations available to support our residents and be comfortable dealing with difficult or complex situations.In return, we’ll give you access to some great benefits. These include:
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Saha is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible....Read more...
About The RoleAt Saha we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have recently experienced homelessness and who are in need of support and accommodation.We are looking for a multi skilled operative based in or around Devon and Cornwall area on 12 month FTC. Who understand that we do a lot of work in people’s homes, and we treat those valued customers in the same way we treat a much-respected family member - whilst also keeping them safe. We hope that sounds like you and that you also share our commitment to getting involved in community projects whenever we get the chance and making a positive difference to people’s lives.We consider a variety of working patterns and are happy to discuss flexible working in relation to this vacancy.Of course, you will also be a great Trades person and proud to do quality work.About The CandidateYou will instinctively work in a manner that aligns fully with Saha’s delivery values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as an Asset Manager to transforming lives.You will be a confident communicator, able to consult and influence a range of stakeholdersWe need you to:
Have experience working on own initiativeCompetent whilst working as a mobile operativeArranging and communicating daily with customersAdministration staff and technical managers by means of telephone, email and PDA applicationsThe benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Saha is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Saha is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Saha opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role.Therefore, if you are interested, please submit your application as early as possible....Read more...
Service Care Legal are recruiting on behalf of a London borough Council who are seeking a Civil Litigation Lawyer to join them on a locum basis. Please find below further details with regards to this.
ROLE: Senior Civil Litigation Lawyer LOCATION: East London RATE: £40.00 to £50.00 CONTRACT: 3 months ongoing
The Role of the Civil Litigation Lawyer
To manage a caseload of Civil Litigation matters through to completion
Matters will include disrepair, homelessness, anti-social behaviour, unauthorised occupation, employment and miscellaneous litigation
Conducting own advocacy and be able to conduct your caseload with minimum supervision
The Person
A qualified Solicitor, Legal Executive or Barrister with a minimum of 12 months’ PQE
Experienced in conducting own advocacy of Civil Litigation matters through to completion
Previous working experience at a local authority would be required
The Benefits
Flexible working arrangement
Weekly payroll
If this Senior Civil Litigation Lawyer role sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.....Read more...
Service Care Legal are currently recruiting on behalf of a London Borough Council who are seeking a Senior Housing Litigation legal Assistant to join their team on a contract basis. Please find below further details with regards to the role and responsibilities.
ROLE: Senior Housing Litigation Legal AssistantLOCATION: North LondonRATE: £28.00 to £32.00 per hourCONTRACT: 3 months ongoing
Please note that this role would be hybrid working (1 or 2 days in the office per week).
The Role of the Senior Housing Litigation Legal Assistant
To assist the Lawyers in the progression of high volume caseloads of housing litigation matters through to completion
The bulk of the cases would be related to Housing Disrepair
There will be occasional general housing litigation matters such as ASBO, possession claims and homelessness applications
The Person
A law-related qualification (LPC / LLM / LLB) or relevant legal experience within Housing Disrepair
Previous disrepair legal work would be essential for this role
Working experience within the public sector would also be essential for this position
The Benefits
Flexible working arrangements
Weekly payroll options
If this Senior Housing Litigation Legal Assistant sounds like an opportunity of interest, please feel free to reach out to Lloyd Stanley on 01772 208969, or email Lloyd.stanley@servicecare.org.uk. We also welcome referrals for this position, where a successful recommendation would be worth £250.....Read more...
Principle Lawyer Property
About the Role
An opportunity has arisen for an experienced Principle Lawyer Property to join a local government legal service in Manchester. The successful candidate will be part of the Property Section, which is part of the wider Regeneration Group.
Key Responsibilities
Drafting, structuring and dealing with high profile, high value and complex regeneration schemes and property transactions
Development experience (conditional contracts, development obligations)
Preparing reports on title
Advising on Council powers (reports to the Executive if needed)
Drafting and negotiating leases
Managing a team of lawyers, writing precedents, reporting to the client and overseeing the delivery of the project
Building and maintaining good client relationships with the Homelessness Team within the Council to ensure service delivery of a project for the grant of 1600 10 year plus one day leases
Requirements
SRA Solicitor with a current UK practising Certificate
Experience advising on Council powers (reports to the Executive if needed)
Experience drafting and negotiating leases
Ability to manage a team of lawyers, write precedents, report to the client and oversee the delivery of the project
Excellent communication skills
Commitment to delivery of work within tight timescales
Benefits:
Weekly pay Hr Rate Remote/hybrid
About the Company
we are interested in hearing from you. Apply now for the Principle Lawyer Property role in Manchester: CV beth.kirby@servicecare.org.uk. If you know someone who may be interested in this post, please send over the advert as we offer a £250 referral bonus if a candidate is placed.....Read more...
Job Title: Support Worker – South Essex Location: South Essex (Basildon, Castlepoint & Rochford) DBS Level: Enhanced (Both adult and child) Service Users: 16–21-year-olds Working Hours: 35 hours per week, 7-day rolling rota Car Driver Needed: Yes Own Vehicle Needed: Yes Valid Business Insurance: YesMain Duties of the Role: As a Support Worker, you will manage your own caseload of young people, overseeing their progress from service entry to independence. Embracing a flexible model and a trauma-informed approach, you will provide timely and personalized assistance. Our mantra is "No decision about you without you!" Join our new and exciting service, where you will work with:
Young people aged 16 and 17 at risk of homelessness.
Care Leavers aged 18-21
Vulnerable young parents up to the age of 21
Other vulnerable 18–21-year-olds
Responsibilities Include, but not limited to:
Engage with referral agencies to generate referrals for the service
Plan and deliver effective support and safety plans, referring to specialist agencies when required
Record, monitor, review, and update progressions/outcomes regularly in line with contract requirements
Ensure properties are well-equipped, maintained, furnished, and cleaned
Maximize rent collection, submit and maintain successful housing and welfare benefit claims
Take proactive action to minimize rent arrears, monitoring accounts and recording all actions
Vary duties within the broad remit of your role and grade
Lone Working: Yes Working from Home: No Number of Properties: Varies depending on staffing but a maximum of 20, minimum of 9About Us: Join our dynamic team dedicated to supporting young individuals in their journey towards independence. We believe in providing the right help at the right time, fostering a collaborative and empowering environment.....Read more...
Rent Arrears Recovery Officer Temp (3 Month Contract – Room for Extension) Full Time, 36 hours per week, 9:00-17:00 Hybrid Working Available, (1 day a week in office) London - Kingston/SuttonOur client is looking for a Rent Arrears Recovery Officer to start on 08/04/2024. The period for submitting candidates will close on the 31st March. Main Responsibilities
To ensure the collection of rent arrears for Landlord and Non-landlord debts, through early intervention with an emphasis on personal contact with tenants.
To prevent rent arrears from escalating in line with the Council's rent collection policies and procedures in an effort to prevent serious debt and homelessness - To identify where tenants may be experiencing difficulty in meeting their commitment to pay rent (and other such bills as council tax) and be able to provide debt counselling and advice or referral to the Financial Inclusion Team.
To refer tenants to internal and external support agencies, where appropriate, to ensure that the tenancy can be sustained and the tenant is supported throughout.
Responsible for monitoring rent accounts on an ongoing basis, in order to identify cases that require further enforcement action, particularly in relation to tenants with court orders, or who have introductory tenancies.
Essential Requirements
Minimum 1 year of experience working in rent recovery
Experience of working with multiple agencies to deliver services for customers.
Experience of working in a customer- focused environment and achieving successful outcomes in the delivery of services that meet customer needs
Experience of being self-motivated and working within a busy, results orientated and constantly changing environment.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Triage Officer Islington, London Temp (3 month contract) Full-time (35 hours per week), 9:00-17:00We are seeking a highly organised and detail-oriented individual to join a team as a Triage Officer (SO1). In this role, you will be responsible for coordinating and managing the triage process, ensuring that incoming requests are properly assessed and prioritised. This is a critical position that requires exceptional problem-solving skills and the ability to work under pressure.Key responsibilities
To ensure a prompt, courteous and helpful response when dealing with queries from members of the public or their representatives, including elected Members, outside agencies and partner organisations.
To interview, make an initial assessment and log customer’s enquiries, scanning and indexing related documents and completing detailed notes and reports on case files.
To provide information and advice to housing applicants on all rehousing procedures including those relating to complaints, appeals and reviews.
To refer housing applicants to relevant internal teams and to other agencies as necessary for advice on housing matters, welfare rights, social services, immigration and other issues using referral procedures.
Essential Requirements
Working knowledge of the relevant legislation relating to homelessness and housing needs with particular reference to the Housing Act 1996 Part VII and the Homeless Reduction Act 2017.
Experience of providing excellent customer care.
Experience of dealing with the public providing practical advice in a housing field, to include substantial administrative experience.
Experience in working in a multi-racial, inner city environment.
Ability to respond sensitively to people experiencing a wide range of housing problems.
Ability to communicate and to present information clearly and concisely both verbal and written, with good attention to detail.
Proven Basic IT skills and ability to learn new systems.
Ability and willingness to follow instruction and learn new tasks.
A positive attitude towards teamwork and able to work as part of a team .
Ability to display sensitivity and maintain confidentiality.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...