About The RoleImagine this… You walk into a place where young people feel safe and heard. A place where they’re encouraged to be aspirational, to build confidence, and to take steps towards independence. You’re at the heart of it — leading a team who believes in every young person’s potential. That’s what being a Service Manager at West Farm is all about. The opportunity We’re opening a new supported housing service in Weymouth, Dorset, and we’re looking for someone who can bring vision, energy and compassion. Someone who wants more than a “management job” — someone who wants to help change lives. At West Farm, you’ll be leading a team who walk alongside young people who have experienced, or are at risk of, homelessness. You’ll create an environment where they feel safe, respected and empowered to grow their skills and discover their strengths. What you’ll be doing • Inspiring and supporting your team to bring out the best in young people. • Building a culture of trust, respect and empowerment. • Linking young people with community partners, opportunities and resources that open new doors. • Embedding trauma-informed and strength-based approaches in everything we do. About The CandidateWhat we’re looking for You don’t just manage — you inspire. You’re the kind of person who brings energy into the room, who listens deeply, and who isn’t afraid to think creatively when challenges come up. You’ll likely have experience of supporting young people or those affected by homelessness and trauma. You’ll understand that resilience and empathy go hand in hand. Most importantly, you’ll believe in people — even when they’re struggling to believe in themselves. About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
he successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 9AM - 5PM. Temporary cover is required for approximately 3 months. In this position, you will be expected to;- Hold a caseload of up to 14 key clients and conduct regular key working sessions resulting in agreed SMART Support Plans which are reviewed regularly- Complete comprehensive risk and needs assessments- Support all clients to participate in Education, Training, Employment and Volunteering opportunities as appropriate to the development of their skills, assets and aspirations- Deliver one-to one and group support opportunities within the accommodation and in the local community aimed at increasing resilience in the clients we work with- Be flexible, reflective and creative in your engagement with clients and personalised in your support to them- Support clients with move-on and help them progress towards independence- Involve clients in the decisions made about them and encourage participation in the organisations wider community programme of activities- Prepare the accommodation for new clients to move into and support clients to settle in- Send daily occupancy lists to the council- Be responsible for cleaning tasks and domesticated duties within the accommodation- Ensure the safety and wellbeing of clients in the service including using Safeguarding and emergency alert procedures as applicable- Be responsible for the health and safety responsibilities of the building, ensuring regular checks are completedTo apply for this role, you must have;- Experience of working with those experiencing homelessness and an understanding of the needs of people who have experienced homelessness, poor mental health, substance misuse- Experience of holding a caseload, conducting support plans, risk assessments and needs assessments- Effective collaborative working- Knowledge of Health and Safety and a clear understanding of Safeguarding requirements and procedures- High level understanding of professional boundaries and ability to maintain boundaries- The ability to use IT systems including Microsoft Office and databases and good literacy and numeracy skills....Read more...
The successful candidate will be required to work 22.5 hours per week, working across Monday - Sunday on a rota basis covering early (8AM - 4PM), mid (9AM - 5PM) and late (12PM - 8PM) shifts. There is a requirement to work 2 weekends out of every 4.In this position, you will be expected to;- Hold a caseload of 6 key clients and conduct regular key working sessions resulting in agreed Support Plans which are reviewed regularly- Complete comprehensive risk and needs assessments- Interview and assess the suitability of referrals to the criteria and objectives of the project and provide written feedback to unsuccessful applicants- Ensure that residents ready to move on have an appropriate network of support and resources to aid their transition to independent living- Build supportive relationships with the young people while maintaining professional boundaries- Support clients to participate in Education, Training, Employment and Volunteering opportunities- Liaise and advocate with external agencies including local authorities, benefits agencies, referral agencies and other statutory and voluntary bodies as appropriate.- Deal with challenging behaviour in an appropriate and sensitive manner and record meetings and incidents appropriately- Ensure a safe and secure environment and maintain high standards of health and safety within the project- Manage collection of service charge and petty cash.Please note: this role involves lone workingTo apply for this role, you must have;- Experience of working with young people experiencing homelessness- Experience of working in a residential housing project for young people- Experience of holding a caseload, conducting support plans, risk assessments and needs assessments- Experience of involving clients in the way services are designed to meet their needs- Knowledge and understanding of the principle causes and effects of youth homelessness- Knowledge of the support needs of young people and how they might be best met including what statutory and voluntary resources are available- Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment- Able to demonstrate clear understanding of Safeguarding requirements and procedures- Able to demonstrate clear professional boundaries- The ability to use IT systems including Microsoft Office and databasesCandidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.....Read more...
The successful candidate will be required to work 37.5 hours per week, working across Monday - Sunday on a rota basis covering early (8AM - 4PM), mid (9AM - 5PM) and late (12PM - 8PM) shifts. There is a requirement to work 2 weekends out of every 4.In this position, you will be expected to;- Hold a caseload of 6 key clients and conduct regular key working sessions resulting in agreed Support Plans which are reviewed regularly- Complete comprehensive risk and needs assessments- Interview and assess the suitability of referrals to the criteria and objectives of the project and provide written feedback to unsuccessful applicants- Ensure that residents ready to move on have an appropriate network of support and resources to aid their transition to independent living- Build supportive relationships with the young people while maintaining professional boundaries- Support clients to participate in Education, Training, Employment and Volunteering opportunities- Liaise and advocate with external agencies including local authorities, benefits agencies, referral agencies and other statutory and voluntary bodies as appropriate.- Deal with challenging behaviour in an appropriate and sensitive manner and record meetings and incidents appropriately- Ensure a safe and secure environment and maintain high standards of health and safety within the project- Manage collection of service charge and petty cash.Please note: this role involves lone workingTo apply for this role, you must have;- Experience of working with young people experiencing homelessness- Experience of working in a residential housing project for young people- Experience of holding a caseload, conducting support plans, risk assessments and needs assessments- Experience of involving clients in the way services are designed to meet their needs- Knowledge and understanding of the principle causes and effects of youth homelessness- Knowledge of the support needs of young people and how they might be best met including what statutory and voluntary resources are available- Knowledge of Health and Safety and anti-discriminatory working practices, and the implications of both in the working environment- Able to demonstrate clear understanding of Safeguarding requirements and procedures- Able to demonstrate clear professional boundaries- The ability to use IT systems including Microsoft Office and databasesCandidates should confirm their interest as soon as possible, with interviews scheduled shortly after and the appointed candidate expected to start as soon as possible.....Read more...
Responsibilities:
To carry out statutory reviews under the Housing Act 1996, Part VI, and VII of the Housing Act as amended.
To provide reports and statistics about the reviews function and support any service improvement initiatives.
To manage an extensive caseload of reviews and appeals and ensure the investigation and response to these is high quality and within legal deadlines.
To liaise with medical team, customers, solicitors, housing providers, advocates and agencies to ensure cases are thoroughly investigated.
To make complex robust decisions and recommendations on casework undertaken in the Housing Options Service, including to overturn and uphold decisions and service practice.
To respond to a high level of complex complaints. Investigating the issues and responding on the full range of issues raised.
Ensure enquiries into complaints are comprehensive and apply relevant legislation, caselaw and policy but also show sensitivity to households needs.
To research and draft thorough responses to the Local Government Ombudsman as requested and to ensure all information requested by the Ombudsman is made available.
To provide an excellent customer care service which promotes a positive image by phone or any other method of communications.
To raise customer care concerns about the service which emerge as a result of reviews in the Housing Options management team.
To promote a housing options approach to service delivery, maximising homelessness prevention and the take up of a range of effective solutions to meet housing need.
To thoroughly investigate complaints from members and senior managers and where necessary to carry out interviews and home visits to gather information.
To liaise closely with the Legal Department to provide instructions, agree decisions, discuss matters of law and interpretation, request counsels’ advice, draft statements and affidavits and attend court wherever necessary.
From time to time to deal with requests for information under the Data Protection Act and Freedom of Information Act and to be aware of the requirements of the legislation and Lewisham practice.
Input all data, make detailed case notes and update progress on reviews on all IT systems
To record and monitor all complaints, enquiries, reviews and appeals being dealt with.
To produce reports on areas of bad practice, training needs, lack of process or procedures arising out of the review or complaint cases and recommend service improvements, changes to procedures and working practices.
To assist in the identification and addressing of training needs in the service.
To undertake training as required, e.g. on new legislation or new technology. To be the lead officer within housing needs to share new developments and best practice.
Carry out own administration function and provide all information and data as requested by managers dealing with correspondence, maintain records and produce reports as necessary.
To participate in project groups as required and provide information and feedback in the development of annual service and work-plans within the Homelessness Service.
To ensure the achievement of all performance targets relating to reviews and appeals and allocated enquiries and complaints.
Required:
Experience writing S202 Reviews
Extensive knowledge of the Housing Act 1996 as amended and related legislation and caselaw.
Knowledge of related social welfare, human rights and immigration legislation.
Knowledge of review procedures.
Experience of managing a caseload.
Experience of undertaking dealing with statutory homelessness and reviews of decisions under the Housing Act 1996.
Experience of dealing with members of the public in sometimes stressful situations where their expectations cannot always be met.
Experience of achieving performance targets and departmental objectives.
Experience of training, support and mentoring staff.
Experience of excellent written and verbal communication skills with ability to explain complex legislation so it is easily understood by diverse range of customers.
Experiencing of prioritising competing demands in a pressurised environment, recognize service priorities.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 4pm (Mon to Fri)....Read more...
About The RoleThis is a fantastic opportunity for someone who is attracted to covering occasional shifts on a casual basis or for short term periods in our supported housing service in North Somerset.At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement. The Relief Support Worker will work with people who are or have recently experienced homelessness and who are in need of support and accommodation.As a Relief Support Worker, you will need to:Get to know and build the trust of our clientsUnlock our clients’ potential to live independentlyEnhance their social integration by encouraging participation in social and leisure programmes,Help residents with their support needs and with the practicalities of everyday livingAbout The CandidateWorking in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will need to :Be a confident and capable communicatorBe able to build trusting, professional relationshipsBe able to help people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Ideally participate in our on call rota as required, when engagedAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleWe have an exciting opportunity for an Independent Living Skills Coach to join our team in Preston.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement, you will work with people who are or have recently experienced homelessness and who are in need of support and accommodation. Assessing needs, building trust, enabling and unlocking our clients potential to live independently, you will need to get to know your clients, enhance their social integration and abilities by encouraging them to participate in social and leisure programmes, help residents with their support needs and with the practicalities of everyday living.About The CandidateYou will instinctively work in a manner that aligns fully with Salvation Army Homes values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as a night concierge to transforming lives.You will be confident and be able to communicate effectively with a diverse range of people including clients, staff, agencies and local neighbours. We need you to have:Empathy with our client groupStrong interpersonal and influencing skillsGood time managementA willingness to work night shift on a rota basisIn return, we’ll give you access to some great benefits. These include:
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation. As a Project Worker, you will need to:Get to know and build the trust of our Young PeopleHelp Young People to live independentlyEncourage participation in social and leisure programmesSupport residents with the practicalities of everyday livingAbout The CandidateA Project Worker will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.You will need to:Be a confident and capable communicator, not fazed by difficult situationsBe able to build trusting, professional relationships and have a high level of resilience.Take an asset-based approach to empowering people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or young people,Understand or learn about community resources and organisations that can help our clientsAble to be flexible with working hours to accommodate a working Rota in conjunction with the needs of the service and team membersIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,
26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentYou will be allocated a Buddy during your Probationary Period and will receive regular 1:1 Supervision sessions and an Annual Appraisal with your Line ManagerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleA very exciting opportunity for an individual to join our team to help provide support to our residents across our 3 sites in Weston Super Mare and Clevedon.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement, you will work with people who are or have recently experienced homelessness and who are in need of support and accommodation. Assessing needs, building trust, enabling and unlocking our clients potential to live independently, you will need to get to know your clients, enhance their social integration and abilities by encouraging them to participate in social and leisure programmes, help residents with their support needs and with the practicalities of everyday living.About The CandidateYou will:Instinctively work in a manner that aligns fully with Salvation Army Homes values; demonstrating energy and passion, along with a positive, can-do attitude in your daily contribution to transforming lives.Have experience in a similar role or within administration with excellent organisational skills and IT skills.Have knowledge of Health & Safety in the Workplace and GDPR regulations.Be a great communicator, building trusting and professional relationships.Be passionate about making a difference and thrive in a fast paced environment.Be committed to safeguarding and promoting the welfare of vulnerable adults, children and young people.Possess a full driving license and access to a vehicle to use to travel between sites in North Somerset.We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits in addition to the above salary package. This includes:
£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ service26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for a Neighbourhood Manager role based in the Midlands.At Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.This rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will:Be at the forefront of delivering excellent services and improving resident satisfaction across all schemes within your areaSeek out and develop partnerships within your patch area to benefit Salvation Army Homes and tenantsTo deliver effective tenancy sustainment, resident engagement, customer satisfaction and community developmentDeliver an efficient an effective housing management service to tenants and meet Key Performance indicators in relation to voids and arrearsTake ownership of geographical generic patch and be solution focused to provide services to internal and external partnersWork proactively with residents when dealing with anti-social# behaviour and Safeguarding concernsEnsure tenants needs and problems are identified early and responded promptly to enable people to sustain their tenanciesAbout The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.In return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,
26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people? Are you a positive, people-oriented team player who thrives on getting the best deal possible for young people experiencing homelessness and developing their strengths and talents?If so, Salvation Army Homes has an exciting opportunity for a Service Manager at our Calverley Hill Service, to ensure the young people living there receive a range of high-quality housing support and personal development opportunities.An exciting opportunity for a Housing Service Manager working in a way that embraces advantaged thinking approaches, the role is responsible for ensuring that the service complies with any organisational and any future commissioned contract requirements.We need the Service Manager to become an integral part of Salvation Army Homes managing the team at Calverley Hill that puts young people at the heart of our vision. You will create an environment that is dedicated to providing comprehensive, quality housing services and support.You will nurture and develop a team that assesses needs, builds trust, enables and unlocks young people’s potential to transform their lives.On call is shared amongst the staff as designated by the Manager. As there is night cover, on call is used very infrequently but is needed over the 7 days.About The CandidateEnthusiastic - proactive - caring - empathetic - with a passion for inspiring young people and transforming lives?You will be passionate about young people and thrive in a fast-paced environment where two days are never the same! You will have experience of engaging others with energy and passion, and will have an unshakeably positive, can-do attitude with a high level of resilience.A confident and capable communicator, you will demonstrate an understanding of and the ability to use a range of methods to achieve positive results. You will have plenty of examples of times you've inspired or engaged people and enhanced learning through thoughtful reflective practices and taking positive risks.You will instinctively work in a manner that aligns fully with Salvation Army Homes values and behaviours to create a culture where people utilise an asset-based approach to empowering people to develop their skills, strengths and talents.With a good knowledge or experience of working with homeless people and / or supporting vulnerable young people, you will have a good idea of the wider community resources and organisations available to support our residentsBenefits of working as a Service Manager:
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible. ....Read more...
Duties will include:
Answer incoming phone calls professionally, providing accurate information and assistance to callers
Manage email correspondence, ensuring prompt and effective communication
Arrange meetings with referrals and assess their suitability for supported accommodation at every stage of the referral process
Develop and maintain relationships with current referral partners (eg. housing providers, local council, charities etc).
Research potential referral partners in the local community
Handle administrative tasks such as filing, photocopying and organising documents to maintain online record keeping systems
Conduct data entry tasks to update and maintain accurate records of referrals, referral partners and service users
Assist with navigating housing benefit claims, including submitting new claims, resolving queries with the local council, and ensuring timely submission of evidence
Training:
Teaching and learning the skills, knowledge and behaviours within Business Administration
Training Outcome:
The company will offer long term career progression on successful completion of this apprenticeship
Employer Description:We specialise in providing for the vulnerable and addressing homelessness and accommodation shortages nationwide. With our user-centric approach, we offer tailored, friendly services to make a difference in people's lives. We aspire to vastly reduce the amount of vulnerable people in society, and are always looking to expand so that we can support as many people as possible. Our team of talented professionals, whether that’s our housing officers, support staff, or office staff, are all dedicated and willing to make a difference, helping to bring that much needed change we are after.Working Hours :Monday to Friday, 10am to 5pmSkills: Attention to detail,Communication skills,IT skills,Organisation skills....Read more...
About The RoleExcellent opportunity for a Property Asset Manager to manage the Repairs and Maintenance service to our patch in the Midlands and sections of London ensuring day to day repairs, planned works are identified, specified, procured and managed to a high standard of completion.At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have been homeless.Working in an environment that is dedicated to providing comprehensive, good quality housing services, support and resettlement for people who have recently experienced homelessness and who are in need of support and accommodation.The Asset manager will be responsible for all Asset Management services in the Midlands geographical area, managing day to day repairs, identifying and prioritising future need, contributing to the development of future work programmes and ensuring current work programmes are effectively managed and delivered to the required standard.On Call will be carried out on a rota basis and will cover the full week including the weekend. The Property Asset Manager will need to deliver an efficient and effective contract management service and will:
Manage, monitor and control contractors against performance targetsPrepare specifications, estimates and tender documentations for repairs and maintenance worksProcure contractors, furnishings and equipmentIdentify future works and prioritiesContribute to the management and delivery of Salvation Army Homes planned and cyclical maintenance programmeAbout The CandidateYou will instinctively work in a manner that aligns fully with Salvation Army Homes delivery values and behaviours, demonstrating energy and passion, along with a positive, can do attitude in your daily contribution as an Asset Manager to transforming lives.You will be a confident communicator, able to consult and influence a range of stakeholdersWe need you to:
Be experienced in diagnosing, specifying, procuring and managing maintenance worksHave successfully managed contracts and programmes of workBe a great budget manager with strong financial awarenessBe commercially minded with good business acumenBe able to travel to various premises in the Midlands and sections of LondonBe willing to work outside normal hoursChair and record contractor meetingsWork Closely with the Housing officers and Various different types of Schemes as well as various charitiesThe benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people’s lives. In the Housing Officer role you will:
Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines
To be considered for the Housing Officer job you must have:
Previous experience in a housing-related role or similar Knowledge of housing legislation, housing issues, and ideally homelessness legislation Experience of working in a customer-facing environment and with vulnerable tenants Strong communication, influencing, and negotiation skills IT literacy with basic Microsoft Office skills (Word, Excel, Outlook) A full UK driving licence and access to a car for work purposes
This is a temporary role for 6 weeks initially, working full time (37.5 hours per week, Monday to Friday). You’ll earn £16.30 per hour plus benefits and be based near Abergele, with travel across the County of Conwy. Please note, successful candidates will need to complete a DBS. Welsh language skills are desirable. If you have a passion for people and thrive in a customer-focused role, we’d love to hear from you today!....Read more...
A leading social support charity is now looking for a Support Worker to join the team at one of their specialist supported living services in Hertfordshire.This charity provides housing, wellbeing and integrated services across London and the South East of England for people who need additional, often complex social support to live independently. Particular areas of focus for the team include learning disabilities, mental health, homelessness, and care leavers.As a Support Worker, you’ll join a highly regarded supported living service with a speciality in learning disabilities and ASC. The team here uses the Active Support and Positive Behaviour Support approaches to support and encourage service users to live the life they choose, as independently and actively as possible, in a tailored, person-centred environment.Through excellent personal, practical and wellbeing support, you’ll enable service users to engage in a broad range of opportunities and activities, build skills and social connections, and choose their own path forward – aiming for an ever-greater level of independence, social inclusion and quality of life.This is a permanent position within a learning disabilities care setting.Full-time and part-time options are available.Person specification:
(Essential) Previous experience as a Support Worker or other relevant care role within a similar environment (learning disabilities / complex care / SEN)(Essential) Compassionate, caring attitude and a willingness to learn(Desirable) A relevant qualification such as an NVQ in Health and Social Care(Desirable) Valid UK driving licence and personal vehicle
Benefits and enhancements include:
25 days’ annual leave + bank holidays, with length of service boosts plus opportunities to buy/sellFurther learning and development supportEligibility for discounts schemes including Blue Light CardEmployee Assistance Programme including access to confidential counselling and wellbeing servicesPaid DBSTravel loan and eyecare vouchersGenerous pension and life assurance coverProfessional recognition initiativesAnd more!....Read more...
A leading social support charity is now looking for a Support Worker to join the team at one of their specialist supported living services in Hertfordshire.This charity provides housing, wellbeing and integrated services across London and the South East of England for people who need additional, often complex social support to live independently. Particular areas of focus for the team include learning disabilities, mental health, homelessness, and care leavers.As a Support Worker, you’ll join a highly regarded supported living service with a speciality in learning disabilities and ASC. The team here uses the Active Support and Positive Behaviour Support approaches to support and encourage service users to live the life they choose, as independently and actively as possible, in a tailored, person-centred environment.Through excellent personal, practical and wellbeing support, you’ll enable service users to engage in a broad range of opportunities and activities, build skills and social connections, and choose their own path forward – aiming for an ever-greater level of independence, social inclusion and quality of life.This is a permanent position within a learning disabilities care setting.Full-time and part-time options are available.Person specification:
(Essential) Previous experience as a Support Worker or other relevant care role within a similar environment (learning disabilities / complex care / SEN)(Essential) Compassionate, caring attitude and a willingness to learn(Desirable) A relevant qualification such as an NVQ in Health and Social Care(Desirable) Valid UK driving licence and personal vehicle
Benefits and enhancements include:
25 days’ annual leave + bank holidays, with length of service boosts plus opportunities to buy/sellFurther learning and development supportEligibility for discounts schemes including Blue Light CardEmployee Assistance Programme including access to confidential counselling and wellbeing servicesPaid DBSTravel loan and eyecare vouchersGenerous pension and life assurance coverProfessional recognition initiativesAnd more!....Read more...
The role supports the smooth running of governance processes while also assisting with administrative tasks linked to property management, housing benefit claims, contracts, landlord agreements, and providing support to Service Managers when required.
Key Responsibilities:
Board & Governance Support:
Coordinate Board meetings, including scheduling, preparing agendas, circulating papers, and taking accurate minutes
Maintain records of Board decisions, actions, and compliance requirements
Ensure effective communication between the Board, senior management, and external stakeholders
Client & Housing Administration:
Oversee paperwork related to client move-ins and move-outs
Support the submission and tracking of housing benefit claims
Ensure accurate documentation is maintained for tenancy agreements and support services
Landlord & Property Administration:
Draft, review, and file lease agreements with landlords
Ensure compliance with contractual obligations and maintain accurate records
Assist with property-related administration, including contracts and maintenance reporting
General Administration:
Manage correspondence, reports, and documentation for both the Board and the organisation
Answer calls, emails, and enquiries professionally and efficiently
Support the leadership team with ad hoc administrative projects
Handle sensitive and confidential information in line with GDPR and organisational policies
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
If the Apprenticeship is successful there are excellent progression and development opportunities
Employer Description:Positive Futures Supported Housing CIC in a not- for-profit community interest company, established in March 2020 with a clear mission: to provide safe, high-quality supported living for adults facing some of life’s most difficult challenges.
We support individuals who are rebuilding their lives following experiences of addiction, homelessness, or mental health issues. Our housing is more than just a roof over someone’s head — it’s a foundation for stability, dignity, and the opportunity to move forward.
As a CIC, our focus is not profit, but people. Every decision we make is guided by the belief that everyone deserves a second chance and the support to create a more positive future.Working Hours :Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Initiative,Time management,Strong written skills....Read more...
- Posting to social media channels.
- Supporting content creation for social media
- Responding to social media messages
- Monitor media coverage
- Supporting the wider team at events
- To undertake filing, photocopying and general office duties.
- Curating image libraries. Training:Customer Service Practitioner Apprenticeship Standard at Level 2
Providing customer service products and services for businesses and other organisations including face-to-face, telephone, digital and written contact and communications.
The Customer Service Practitioner Apprenticeship Standard at Level 2 combines the knowledge, skills and behaviours required of the standard and includes functional skills in maths and English.
Delivery will be in the workplace with an assessor or coach through a combination of assessing, coaching, training and mentoring.
The minimum duration on the apprenticeship is 12 months, with an additional 3 months for an externally assessed end point assessment.
A total of 15 months plus functional skills if required. Prior learning and experience will also be taken into consideration.
Further information on the standard can be viewed here - https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Training Outcome:A significant proportion of Level 2 apprentices within Tendring District Council go on to either complete the next level of apprenticeship (often within the council), or secure a permanent position within the council.
This could be within the same team (Communications) if there is a vacancy, or elsewhere in the authority building upon the general skills and knowledge gained during the apprenticeship.Employer Description:Tendring District Council is the local authority covering the area, which includes the towns of Clacton, Harwich, Manningtree, Frinton, Walton and Brightlingsea.
It is responsible for a range of services, including waste collection, housing and homelessness, planning, economic growth, leisure, a theatre, and much more.Working Hours :Monday to Friday
0845 hrs to - 1715 hrs Monday to Thursday
0845 hrs to – 1645 hrs Friday
Rare but occasional evening and weekend work may be requiredSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Analytical skills,Team working,Creative,Initiative,Non judgemental....Read more...
The postholder will provide support to the warehouse and vans team when conducting customer collections, deliveries, and house clearances.
The role involves:
Working with a daily van schedule, ensuring that bookings are completed on time
Assisting in the collection of donated furniture and goods, ensuring that everything we collect is good quality and in saleable condition and complies with all health and safety requirements
Assisting with moving furniture in and around the warehouse and shop floors
Assisting in the delivery of new goods from our warehouse/shops and to the door in a professional, commercial manner
Manage customer and donor enquiries and dealing with customer and donors face to face
Assisting with the logistics and operation of house clearances effectively, providing a first-class service at all times
Alongside this there will be significant opportunities to learn much more about how the charity operates, including:
Office – admin / finance / answering phones / incoming website emails / accounting / referrals / deliveries & collections / social media
Woodwork – repairs / making / upcycling / designs
Upcycling & Reuse – clothes / books / shoes / bags / electrical PAT testing / metal / bikes
eBay – research / packaging / photos / draft listings / cataloguing
Shop – front-of-house / sorting / stock rotation / displays / cleaning
Warehouse – deliveries & collections / sorting / stock rotation / displays / cleaning
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Possible full time role if the opportunity is available opon completion of the apprenticeship.Employer Description:Emmaus North Staffs helps local people to overcome poverty. We partner with housing associations, providing essential furniture and appliances to those who are starting a new home, at no cost to the tenants aside from a small delivery fee.
Our Beds for Kids campaign helps tackle an urgent need to provide free beds to children who do not have one, in Stoke-on-Trent and surrounding areas.
Our charity is also working hard to raise funds for an important future project: setting up an Emmaus community for those who have faced homelessness. This accommodation will offer a home, work experience, daily support and funded training to help people rebuild their lives. It will be the first of its kind in the county.Working Hours :The role will involve working between Monday to Friday, 9.00am to 5.00pm.
30 - 37.5 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
In the role, day to day, you’ll be responsible for:
All UPVC and Multi-skilled duties relating to building and response maintenance
Ensuring works are carried out in the most cost-effective and efficient manner
Attending assessor session (usually every 10-12 weeks) and working with your assigned mentor to learn a wide variety of trade skills through practical tasks and theory lessons. Also, to complete a portfolio of evidence in the workplace and receive assessment visits from a qualified assessor
The care and condition of company vehicles and equipment in accordance with relevant policies
Any other duties consistent with the grade and general responsibilities of the post, as may be required from time to time by nature of changes to the business or the need to develop new streams of work
Training:Fenestration Installer Level 2.
The apprentice will follow a mentor-led training programme, learning alongside an experienced colleague in the workplace. They will attend assessor-led review sessions every 12 weeks, either on-site or at our main office. As part of their development, they will complete off-the-job training hours, build a portfolio of evidence, and work towards their End Point Assessment. This blended approach ensures they gain practical experience while meeting the academic requirements of their apprenticeship.Training Outcome:We’re committed to supporting the apprentice through their Level 2 qualification, offering hands-on experience, mentoring, and ongoing development throughout the fixed-term contract. While a permanent role at the end of the apprenticeship isn’t guaranteed, there may be opportunities for the right candidate to progress into a uPVC Operative position at Coastline. We believe in nurturing potential and will continue to provide training and development to help individuals build a strong foundation for a successful career in the sector.Employer Description:Coastline Housing is a charitable social landlord serving Cornwall.
Winners in the Third Sector category at the Cornwall Business Awards and one of the fastest growing landlords in the country, we are proud to be a key provider of housing and support in Cornwall.
That includes social housing for thousands of people across Cornwall, plus shared ownership and rent to buy homes to help people get a home of their own.
Our Extra Care scheme in Redruth houses many older people, and our services for anyone experiencing homelessness help hundreds each year who are rough sleeping.
Accredited with Investors in People Gold, Investors in Volunteers, a Menopause Workplace Pledge and Disability Confident Leader, we are a proven, people-focused employer, putting customers and colleagues at the heart of what we do.Working Hours :Monday to Thursday 8am to 4pm and Friday 8am - 3:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Team working....Read more...
About The RoleThis is a key role within the People Services Team, where you will be enabling the delivery of the learning & development strategy. You will have responsibility for maintaining the Salvation Army Homes Learning Management System (Skillgate) and will provide administrative support to the Learning & OD Manager.The role will include uploading training into Skillgate and maintaining training records, booking venues for face to face training, providing support to the management of apprenticeship schemes, liaising with suppliers, capturing financial information, carrying out delegate management/attendance lists, analysis of course evaluations, carrying out regular audits of mandatory training compliance.The role is agile working, with the vast majority of time home working, but may involve occasional national travel to our regional offices.We invest in our people by offering a number of employee benefits including 26 days annual leave (rising to 31), public holidays, professional development, pension scheme with life assurance, employee reward portal and a healthcare cash plan.About The CandidateYou will instinctively work in a manner that aligns fully with Salvation Army Homes values and behaviours, demonstrating energy and passion, along with a positive, can-do attitude in your daily contribution as L&D Administrator in transforming lives.You will be an experienced administrator who is confident in using databases (ideally LMS but not essential), strong organisational skills, great people skills and excellent attention to detail. It is essential you have excellent Microsoft Office skills. About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Positive Behaviour Support Lead – ROC GroupPosition: Positive Behaviour Support (PBS) Lead Reporting To: CEO of ROC Group Hours: 40 hours/week; flexible within 9:00-5:00, aligned to group needs Location: Hope House, Newton Aycliffe, with travel required within Northeast-based settingsSalary: £30,000 – £45,000 per annum dependant on experienceAbout ROC Group ROC Group provides comprehensive care and support to children, young people, and families, offering services such as children’s homes, supported accommodation, and personal care for children with disabilities. Recognised as CQC Outstanding for four consecutive inspections and awarded National Care Employer of the Year 2022, ROC Group is committed to quality, with a mission to enhance the lives of those it supports and its staff.Key Services:
ROC Home: Ofsted-rated “Good” children’s homesROC Transitions: Registered supported accommodation for 16-18-year-oldsROC Support: CQC Outstanding personal care for children with disabilitiesROC Family Time: Supervised family interactionsROC Housing Management: Housing management supportROC Solid (Sister Charity): Accommodation for those at risk of homelessness
Main Purpose The PBS Lead will spearhead the development, implementation, and oversight of Positive Behaviour Support practices across ROC services. Responsibilities include conducting Functional Assessments, contributing to Behaviour Support Plans, and promoting a therapeutic PBS ethos. This role focuses on enhancing the quality of life for children and teams while aligning with the group's business goals: improving life quality and changing lives. The PBS Lead will join the Senior Leadership Team and self-manage their schedule to meet service needs.Principal ResponsibilitiesSupport for Children and Young People
Foster environments that improve quality of life and build positive futuresConduct Functional Assessments and develop PBS plansMonitor and report the impact of PBS plans on children and teams
Training and Team Support
Train staff in Active Support and PBS implementationCoach and assess teams’ PBS competencyDeliver and facilitate training, including PBM (certification provided)Provide therapeutic guidance and participate in debriefs
Leadership and Management
Offer leadership and mentorship to ensure high standards in childcareUphold ROC Group’s philosophy and ensure best practicesImplement policies and guide the team on proper procedure adherence
Health & Safety
Implement and monitor Health & Safety policiesConduct risk assessments, fire drills, and ensure incident reporting
Requirements
Qualifications: BCBA certification or Level 7 in Leading Organisations in PBSExperience: Proven leadership, staff supervision, and application of behaviour analysis principlesSkills: Strong communication, analytical abilities, and team motivation
Conditions
6-month probation; 3 months’ notice post-probationNEST pension contribution (4%)Mileage reimbursement for business travel
This role, primarily operational across services in Co Durham and Tyne & Wear, requires an active commitment to the welfare of children and young people and is subject to extensive background checks, including DBS disclosure.ROC Group is dedicated to equality and safeguarding, expecting all team members to uphold these standards.....Read more...
About The RoleTo manage the Association’s planned capital maintenance & major repairs programme including refurbishment, regeneration and energy efficiency projects so that they are delivered on time, to a high standard, on budget, to comply with Decent Homes and landlord compliance and are resident focused. To ensure all capital, cyclical and maintenance works are specified, procured, implemented and project managed economically and effectively. To manage and monitor customer satisfaction ensuring a high quality service is delivered, responding to complaints in a timely, empathetic manner. Demonstrating lessons learnt through development of service improvements. To contribute to the overall management of the Asset Management Department to the benefit of our customers.The benefits on offerIn return for helping to transform lives, we’ll give you access to some great benefits. These include:26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CandidateYou will have experience of managing multiple investment projects to maintain decent homes and landlord compliance within social housing with relevant technical knowledge to specify, scrutinise and challenge the requirements of our buildings to ensure Salvation Army Homes provides quality, safe, compliant housing for our residents. Strong contract administration and contract management is required for this role. You will be customer focused and will have the relevant technical knowledge and experience of delivering investment works for Kitchens, Bathrooms, Roofing, Structural Works, groundworks, Cyclical decoration. You will have Project Management experience to manage multiple projects across many locations, communicating effectively with all stakeholders and delivering high customer satisfaction.Excellent IT skills with the ability to develop IT systems to maximise efficiency of data management and to plan for the future using data intelligence and trend information. You will have the ability to procure and manage Consultants, Engineers and Contractors ensuring robust service delivery is achieved in a cost effective manner.You must have a willingness to travel throughout England due to the dispersed nature of the organisations housing stock.About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
About The RoleWe have an exciting opportunity for a Tenancy Sustainment officer to join our team in Preston.This is a key post contributing to the delivery of Salvation Army Homes housing services to its residents. Working within our corporate aims and objectives you will deliver a Resident focused service.You will co-ordinate tenancy management and rent collection to ensure all housing management income is collected effectively. You will ensure fair access, process of applications, relevant background checks and allocation of vacant properties.You will ensure supported accommodation is available for use, keeping vacant properties to a minimum and void turnaround time minimised. You will ensure H&S and property standards are maintained and work effectively as a team member delivering excellent services to Salvation Army Homes ResidentsYou will work with our Residents to increase their ability to sustain a tenancy when they leave our service.About The CandidateA Tenancy Sustainment officer will instinctively share Salvation Army Homes delivery values and behaviours, loving your work, helping people to thrive and always finding a way to be effective.What we're looking for :
Demonstrable empathy with the client groupConfident and capable communicator with the ability to inspire, engage and challengeAbility to enable young people to sustain a tenancyGreat verbal, written and influencing skillsAbility to use a computer, e.g., Microsoft packages and capacity to successfully navigate support packages used by sahaAble to be flexible with working hours to accommodate a working rota in conjunction with the needs of the service and team membersWillingness to take part in outdoor/residential activity on occasionAbility to plan forward, prepare and deliver life skills sessions Proactive and self-motivated with a can do attitude In return for helping to transform lives, we’ll give you access to some great benefits. These include:
26 days annual leave rising to 31 daysAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your career
About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
