Assist in IT Procurement: Collaborate with the IT team to research and recommend hardware and software purchases, ensuring cost-effectiveness and compatibility with existing systems
User Account Management: Help in creating, modifying, and deactivating user accounts and permissions in various systems and applications, following security protocols
Technical Documentation: Contribute to the creation and maintenance of technical documentation, including user guides, troubleshooting procedures, and knowledge base articles
Basic Network Support: Assist in network troubleshooting tasks, including connectivity issues and basic configurations, under the guidance of senior IT staff
Asset Tracking: Participate in asset tracking and inventory management, ensuring accurate records of hardware and software assets
Software Deployment: Support the deployment of software updates and patches across the organisation, following change management procedures
User Training: Assist in organising and delivering training sessions or workshops for staff and students on IT tools and best practices
Cybersecurity Awareness: Promote cybersecurity awareness and best practices among staff and students, including password management and email security
IT Help Desk Support: Provide front-line support by answering IT help desk inquiries, troubleshooting common issues, and escalating complex problems to senior IT staff
Backup and Recovery: Participate in regular data backup and recovery procedures to ensure data integrity and availability.
Testing and Evaluation: Assist in testing new hardware and software solutions, providing feedback on usability and performance
Training:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
You will be expected to work towards the Information Communications Technician Level 3, with support from your employer and the Chesterfield College Group
Training Outcome:
Possibility for a permanent position within this sector upon successful completion
Employer Description:Aims & Values
Highfields School, Matlock, is a growing school with over 1,200 students. It belongs to The EMET Trust which promotes the autonomy of its members and includes the prestigious West Bridgford School. It is a co-educational, day comprehensive school for students aged 11 to 18 years. The school is situated on two sites, 1.8 miles apart, Starkholmes (Years 7 – 8) and Lumsdale (Years 9 – 13).
Our Core Purpose
To be an inclusive, happy community that values every individual and inspires them to achieve their full potential.
Our Aims
To achieve our core purpose and values we aim to:
Respect all students and staff as individualsWorking Hours :Monday - Thursday, 8.00am - 4.00pm and Friday, 8.00am - 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Manage and respond to support tickets via the Service Desk system.
Handle incoming phone calls and emails from users requiring IT assistance.
Provide remote support using monitoring and management software.
Perform tasks ranging from password resets to cloud service configurations (e.g., Microsoft 365).
Document IT requests and maintain accurate records of support activities.
Visit supported schools and business sites to resolve technical issues.
Engage with staff in person to troubleshoot and provide IT solutions.
Assess and document end-user IT environments during site visits.
Assist in the setup and maintenance of cloud-based IT services.
Support users in navigating and utilising platforms like Microsoft 365.
Collaborate with external support providers when necessary to resolve complex issues.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Spectrum IT is a growing IT organization supporting primary and SEN schools, as well as small businesses nationwide. It operates as a Managed Services Provider with a focus on cloud services and remote support. They offer hands-on experience and mentorship from experienced 3rd Line Engineers.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Customer care skills....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm, shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
Building and repairing hardware such as laptops or computers
Providing 1st Line technical assistance to a range of businesses of different sizes, across different industries
Answering phone calls and email tickets to provide technical support
Training:
Information Communications Technician Level 3 Standard, CompTIA A+ 1101 & 1102, CompTIA Cloud Essentials+, ITIL v4 Foundation
Based in Plymouth office - PSP, Davy Road, PL6 8BX / Primarily remote training
Two days a month for vendor training and half a day monthly portfolio training
Functional Skills in English and maths if required
Training Outcome:
Higher Apprenticeships: L4 Network Engineer Apprenticeship, Level 4 Cyber Security Technician Apprenticeship Standard
Higher Education: Level 4 HTQ qualifications, University
Job roles progression within Acronyms: Service Desk - 1st Line Engineer
Employer Description:In 2003 Acronyms founder Dave Smith was fed-up with IT companies overselling, so he founded a business with a simple ethos – to sell the correct solution, not the most expensive. Over 15 years later and this ethos, along with quality of service and a passion for technology, has led us to become a trusted provider of IT to businesses across the South West and further afield.
Our mission is therefore to provide businesses with exceptional, tailored IT and unified comms that are fit for purpose, exceed our clients’ expectations and that our employees are proud of, and we do this by staying to true to our core values. After all, they make us what we are, they’ve helped us get where we are today and we’re sure they’ll continue to help us in the future.
- Partnerships: We seek to create long lasting partnerships with our clients that make a positive difference to their business.
- Transparency: We provide an authentic, dependable, and approachable service and we are always transparent.
- Exceeding Client Expectations: We deliver an exceptional experience that goes beyond our clients’ expectations.
- Delivering The Correct Solutions: We don’t oversell. We provide the correct solution for each and every client.Working Hours :Monday - Friday, 9.00am - 5.00pm. Shift times may vary depending on support needs and requirements of the businesses.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Motivated,Inquisitive....Read more...
To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
Troubleshooting / repairing desktop PC's, laptops, and installations
To carry out user administration (e.g., new starter account creation/leaver)
To provide input to process documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.Working Hours :8.00am - 4.30pm or 9.30am - 6.00pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Logging and triaging tickets (phone/email)
New laptop/desktop setups
1st line support tickets
Workbench jobs
IT documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
Employer Description:Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.
What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.Working Hours :Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.Skills: Communication skills,Customer care skills,Team working....Read more...
Contract Supervisor - Central London - Commercial portfolio - up to 55k One of the country's most established building maintenance contractors is currently looking to recruit a Contract Supervisor to work across two commercial buildings based in Central London. As a company they maintain a number of well known properties around London and are considered one of the best companies to work for in terms of how they operate and how they look after their staff. The role will be based in either of the buildings and the role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of 3 engineers across the contract and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Account Manager and support and lead the buildings in their absenceIdentify and quote for adhoc/extra/minor works across the sitesResponsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.First line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor worksUtilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when requiredAttend client meetingsOffert technical support to the client and engineering teamApplicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2391 or equivalent in Inspection and Testing2-3 years Leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsExperience in Inspection and TestingCapable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesIOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative....Read more...
This is a remote role, with occasional visits in the BRISTON office when asked, ideally you would be a driver!
To resource the Service Desk and provide responsive and client focussed Level 1 support, ensuring high client satisfaction
Evaluate, accurately categorise and perform remote troubleshooting through diagnostic techniques to ensure timely resolution of client queries and issues
Record client queries and resolutions to contribute to a knowledge base for future reference
Escalate unresolved issues to the next level of support; ensuring client expectations are managed and timescales are shared with customers
Provide client after care by following up with clients to ensure their IT systems are fully functional after troubleshooting
Maintain and keep up to date self-help documents for customer self-service and troubleshooting
Actively contribute to the organisation’s sustainability goals by adopting environmentally responsible practices in daily work. This includes minimising resource waste, promoting energy efficiency, and supporting the company’s initiatives to reduce its carbon footprint
Stay informed about the company’s sustainability policies and initiatives, actively participating in training and awareness programs
Foundation level of understanding of computer systems, mobile devices, and other technology products
Ability to diagnose and resolve non-complex technical issues
Effective verbal and written communication skills
Ability to remain calm and provide a client-oriented service
Training:
Information Communication Level 3 (ICT) Apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualification
Training Outcome:Possibility to secure a full-time position after successful completion of apprenticeship.Employer Description:At Inflection Point, our strength lies in our tightly-knit, vibrant team hailing from various parts of the UK. When you reach out to us, you're not just tapping into technical expertise; you're engaging with real individuals brimming with dedication and passion for what they do.
We champion a people-first approach in every sense. With us, there's no jargon, no scripted responses, and certainly no chatbots. Instead, we offer genuine human interaction, led by a diverse group of professionals who bring their unique blend of insights, perspectives, and warmth to the table. Whether it's over a call or an email, rest assured, you're communicating with someone who's deeply committed to understanding your needs and addressing your challenges.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Providing data, software and hardware, our tight-knit, dynamic team has unparalleled expertise in sensor design, pollution modelling and analysis, and we use this to provide insights to government and industry globally.
You will get the chance to develop your technical skills and help us to improve and mature our support systems as you go. You’ll also work closely with our varied and global customer base – you’ll go from assisting air quality consultants in London, to remotely supporting an engineering team in Central America.
What You’ll DoProvide technical support for EarthSense’s Zephyr® air quality monitors directly to customers, by email and by phone.
Investigate, diagnose and solve technical problems and queries, resolving at first call if possible and working closely with senior engineers if necessary.
Log, track and manage customer requests and incidents in the internal support ticketing system, documenting technical issues in detail for later investigation.
Proactively monitor Zephyr fleet health using our dashboard, identifying, flagging, and resolving hardware and sensor faults in the field.
Manage Zephyr testing and logistics to ensure the smooth and timely delivery of quality-assured hardware to customers.
Empower customers by promoting EarthSense online resources and documentation and contributing to these resources where possible.
Who You AreWe’re looking for a driven, enthusiastic candidate with:
Self-motivation and a tenacity to succeed
An eye for detail, careful and diligent with fault diagnosis
A personable, customer-first approach
Comfortable in fast-paced and dynamic SME environment
An interest in technology and learning how things work
Key Skills, Experience and Qualifications Sought:
Excellent verbal and written communications.
Strong problem-solving and analytical skills
Competent in use of standard IT packages such as Microsoft Office.
Working knowledge of basic programming (desirable, not required)
Location: Leicester, LE4 5SP
Please note, this is an office based position and and the apprentice will be required to attend our offices 5 days per week.
Training:Apprenticeship Training to be provided:
You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Continued employment and career development
Employer Description:EarthSense was formed with the aim of enabling the world to understand and solve its air quality issues. We provide real-time sensor data and actionable forecasting, enabling our customers to make decisions to improve air quality for the betterment of human health.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
About the Role
Join a dynamic team at the forefront of transforming mobility and enabling the transport transition. We are looking for an IT Support Specialist to provide first-line technical support, ensure the smooth operation of our internal IT systems, and collaborate on key technology initiatives.
Your Responsibilities
Accept, process, classify, and respond to incoming fault reports and user issues
Serve as a first point of contact (1st-Level Support) for internal users
Ensure users are properly equipped with the necessary hardware and software in accordance with established standards
Configure and administer client and server infrastructure, including mobile device management
Actively participate in ongoing IT projects and digital transformation initiatives
What You Bring
Basic to intermediate experience in IT support, help desk, or system administration
Solid knowledge of Windows/Mac operating systems and standard office applications
Familiarity with hardware configuration and troubleshooting
Good communication skills and a customer-oriented mindset
Ability to work independently and as part of a team
Nice to Have
Experience with mobile device management (MDM)
Familiarity with ITIL processes or similar support frameworks
German and English language skills (depending on company requirements)
What We Offer
Great Working Atmosphere – A positive and supportive team environment
Variety – Diverse and engaging tasks with a national and international scope
Impact – The chance to play a key role in shaping the future of sustainable transport and mobility
Venquis is acting as an Employment Agency in relation to this vacancy.....Read more...
