Help Desk Technical Support Jobs   Found 12 Jobs, Page 1 of 1 Pages Sort by:

IT Service Desk Technician Apprentice

Communicating with our customers using various medium such as telephone, e-mails and face-to-face Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool There are also a range of administration duties within the role Carry out Service Desk related duties to ensure incidents are resolved within the required timescales  Log all calls and resolutions to the service desk logging system Provide first line technical support, ans ....Read more...

IT Service Desk Analyst Apprentice

Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner Learning and apprenticeship commitment: Participate fully in the app ....Read more...

IT Support Apprentice

Provide first-line technical support to internal users via phone, email, and in person Assist in diagnosing and resolving hardware, software, and network issues Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices Support users with basic IT tasks such as password resets, software installations, and user account management Document technical issues and resolutions accurately using our ticketing system Help maintain inventory records for IT e ....Read more...

IT Customer Support Apprentice

Learn to support schools using their MIS systems via phone, email, and remote support tools Log customer queries and track support tickets through to resolution Assist in identifying and resolving common technical issues, with help from senior colleagues Help test, design and distribute reports Take part in training sessions and use online resources and webinars to build your knowledge Assist with creating and updating help guides and documentation Help colleagues with various administra ....Read more...

Level 3 IT support technician Apprentice

Provide first-line technical support to customers and internal users via phone, email and in person. Diagnose and resolve hardware, software and network issues, escalating where appropriate. Set up, configure and maintain IT equipment including laptops, desktops, printers and mobile devices. Support users with day-to-day IT tasks such as password resets, software installations and account management. Log and document technical issues and resolutions accurately using the company ticketing s ....Read more...

ICT Information Communication Technician Apprentice Level 3

Provide first-line IT support to staff and learners Assist with troubleshooting hardware, software, and basic network issues Support the setup, installation, and configuration of IT equipment Log, track, and update IT support requests using the service desk system Communicate clearly with customers to provide professional support Assist with diagnosing faults and carrying out basic fixes Support testing and rollout of new software, systems, or equipment Help create and update IT Knowled ....Read more...

IT Support Apprentice (Driver) (Creative Networks)

What You’ll Do Provide 1st Line IT Support to our clients Monitor and maintain network and server infrastructure Handle calls, service tickets, and email requests through the Service Desk Deliver both remote and on-site technical support Respond quickly to system failures and technical issues Create and maintain process documentation Troubleshoot faults and ensure timely resolution Build and maintain strong client relationships Work Arrangement: This role is on-site (not remo ....Read more...

Network Support Engineer

2nd Line Network Support Engineer Office based – Huddersfield Paying between £30,000-35,000, depending on experience. We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies. In this position, you will be responsible for supporting c ....Read more...

IT Technician Apprentice

Configuration and installation of IT equipment such as new computers and peripherals Maintain the College IT inventory Technical tasks on networked computers and laptops Periodic printer maintenance•Check and clean monitors, keyboards and projector filters Check the functionality of all networking connections and active components - network cards,data outlets, patch leads, switches and routers Basic network user management: Create user accounts, change passwords and file sharepermiss ....Read more...

Digital Support Apprentice

You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP. Th ....Read more...

Graduate Engineering Geologist

THE ROLE My client is a firm of engineering consultants with a number of office around the U.K. They are now seeking a GRADUATE ENGINEERING GEOLOGIST to join them in LEEDS, WEST YORKSHIRE. You will assist in providing geotechnical solutions across a wide range of projects including thos in the RAIL and CONSTRUCTION sectors. You will assist with doing ground modelling, geotechnical design, risk assessment and you will work closely with the other engineering departments. You will assist with ....Read more...

Software Developer Apprentice (The Dispute Service LTD)

Principal Responsibilities: Business Operations Support: Povide tech support to the Head of Salesforce Delivery and wider tech team Assist in ticket solving and ongoing Salesforce issues Support the delivery of operational priorities projects in technology Help track actions, risks, and deliverables to ensure effective follow-up and completion Data, Reporting and Analysis Support the preparation of reports, dashboards, and operational updates Assist in gathering and maintaining data to ....Read more...

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