The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.
The successful candidate will be expected to be professional, have technical competence and excellent communication skills.
Key Responsibilities:
Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating)
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be pro-active when dealing with user issues
Respond to enquiries from users and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Escalate more complex calls to the relevant member of IT
Carry out in-house system testing
The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.Training:
The apprentice will attend online learning sessions which will be on Teams on a weekly basis
Training Outcome:
A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands-on, frontline IT careers
Employer Description:Ultimate Finance is an independent, UK-based asset-based lender established in 2001, providing flexible funding solutions (invoice, asset, bridging, and trade finance) to SMEs. Backed by the Tavistock Group, they have over 20 years of experience and have provided over £17bn in funding. They are known for high customer satisfaction, with a 4.9/5 Trustpilot rating.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience,Physical fitness....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Deliver excellent customer and technology services via the service desk channels
Use service monitoring tools to aid problem-solving and service delivery
Use automation where possible to support the automatic resolution or mitigation of issues
Support, develop and coordinate the effective functioning of business applications
Contribute to the planning of application scalability, configuration changes and releases
Providing virtual support for staff working remotely as well as on-site.
Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
Handle escalated service desk tickets, incident management and service requests as appropriate
Contribute to and resolve escalated customer, supplier, and vendor issues
Develop and demonstrate an understanding of customer and business needs
Participate and assist in driving the knowledge management process
Participate in IT-related projects
Assist with the creation, distribution, and analysis of operational, business and financial reporting
Contribute to the production of IT support documentation as part of the knowledge base
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their careers to enable them to meet their professional goals.Employer Description:Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.
Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Key Responsibilities:
Updating of systems - internal and external to ensure data accuracy and within agreed data standards for customer systems
Communicate with internal customers via the Helpdesk, email, telephone or face to face
Troubleshooting of issues and escalation within either Operations Management
Interaction with Technical; Service and Helpdesk teams throughout all aspects of the role
Working in clear and defined workspace to deliver professional standards with appropriate levels of equipment
Health and Safety procedures will be followed at all times
Wear appropriate workwear at all times; and where required use of PPE as provided
And any other task as reasonably requested by management
Person Specification:
Ability to manage time and prioritise requests based on urgency and importance
Strong verbal and written communication skills
Customer service focused
Team orientated attitude to help co-workers, customers and departments with technical problems
Motivation to learn new skills and technologies
Any knowledge around help desk software is desirable but not required
Training:Information Communications Technician Training
During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships ICT Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. We also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There are opportunities to progress into a permanent role in IT support for the right candidate
They are looking for driven, passionate individuals who want to succeed and they will support you growing as they grow
Employer Description:We are one of the UK's leading charities. We offer classes, support and social meet-ups. Known for building local community, we provide evidence-based information and trusted, expert-led courses.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will attend the taught elements of your apprenticeship (including studying at Keele University on a block release timetable, and 4 days a week working at our Manchester office)
You will be involved with the planning of projects with your Project Manager, including when and how you will collect data, which will help us assess potential environmental impacts
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties, such as environmental regulators
Carry out fieldwork, including making visual observations on sites, and collecting data to support assessments
Perform routine analysis and data collection
Provide regular updates to your team members, your Project Manager and other relevant people, either verbally or in writing
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BSc (Hons) in Environmental Science and Management at Keele University.
In addition to this, at Waterman you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills, including software, people skills and health & safety training
Periodic In-house training from internal or external resources
Webinars and e-learning
Development days
Training Outcome:
There are great opportunities to progress your career and experience a diverse range of learning & development opportunities with Waterman
Many of our apprentices will go on to achieve Chartered status
Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday
9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Role Climate17 are partnered alongside an international renewable energy technology company focused on solar PV and BESS solutions, particularly string inverters, smart grid integration, and commercial/utility-scale energy systems aimed at improving clean energy generation and efficiency across Europe. They are actively hiring for a Solutions Manager/Service Technician to offer a mix of desk and field-based support, from pre-sales support through to project commissioning, across the UK to help them successfully scale their operation by delivering top-tier service to their growing customer base. Responsibilities Handle technical service processing for our BESS and power conversion systems.Provide 1st-level technical support for customers via phone, email, and remote tools.Conduct 2nd-level diagnostics and troubleshooting, including on-site inspections if required.Assist with configuration, commissioning, and parameterisation of PCS, plant controls, and grid interfaces.After in-depth onboarding, support system design, sizing, and plant communication architecture.Play a key role in commissioning coordination for energy storage systems and transformer solutions across Europe.Collaborate closely with engineering and sales teams to optimise customer performance and uptime. Requirements Qualified Electrician / electrical Technician / Electrical Engineer.Professional experience in planning photovoltaic or energy storage systems and a solid understanding of electrical engineering are desirable.Experience in inverter-based systems, grid connection, or storage technology welcome.Solid understanding of PV, EMS or SCADA (desirable)Strong troubleshooting mindset and structured problem-solving approach.Confident with MS Office and remote support tools.Hands-on, proactive, service-minded and comfortable in a fast-moving, modern environment.Willingness to grow with a new team and contribute to the company’s success in the UK. Location: Remote, UK + national travel as req. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
1.Front of House Administrative Support
Provide administrative support to the FOH Operations Manager and wider Human Resources and Office Services team. This may include updating and preparing documentation, organising meetings, providing support to projects, as well as ensuring that the room booking system (Smartway) and the catering details on the administration system (Salesforce) are up to date and accurate
Provide reception services, which will include answering the telephone, greeting visitors, booking meeting rooms, liaising with the building’s shared reception desk, helping with staff queries, organising taxis and couriers
Rearrange layout configurations for events (moving tables and chairs, etc)
Support the Catering Manager as required
Ensuring the Office Services pages of the intranet are kept up to date, and that team updates and key messages are communicated to the wider organisation (e.g., on health and safety and upcoming events, etc)
Help to maintain health and safety records, signage, and ordering of supplies
Support with Office Management budgeting
2. Technical Support
Assist users (including staff, trustees and external visitors) with meeting rooms usage and requirements, including use of audio-visual equipment and the room booking system. This will include working with the Information Systems team and outsourced IT supplier as necessary
Identify systems and processes that could be improved, and support the implementation of any new systems
3. Office Services administration
Carry out regular checks of the office space, to keep the office presentable (clear desk policy), and free of any trip hazards.
Check stationery supplies, ensure printers are stocked with paper and toner at all times
Check janitorial supplies for local cleaning and toilet facilities
Provide cover where required for team member absences
Liaise with the communications team to ensure that the information screens on the 2nd & 3rd Floors are up to date
4. Other
Provide support for other central services teams (including the Foundation’s Grants Operations and Communications teams) when required, for example, with grant and events enquiries
To support any workstreams and initiatives that contribute to the delivery of the wider Nuffield Foundation’s Equity, Diversity and Inclusion Action Plan
Provide logistical support to the front-of-house operations manager during events
The above list of key responsibilities (and associated activities) is not exhaustive. It may be necessary to carry out other work within the scope of the role, as reasonably requested.Training:What training will the apprentice take and what qualification will the apprentice get at the end?To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
The Foundation achieves this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. It tackles pressing, complex questions with the aim of opening up opportunities and improving lives for individuals, families and communities, within a just and inclusive society. Its work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.
The Foundation is the founder and co-funder of the Nuffield Council on Bioethics, the Nuffield Family Justice Observatory and the Ada Lovelace Institute.
The Nuffield Foundation values diversity in background, skills, perspectives and life experiences. Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,Organisation skills,Administrative skills,Team working,Initiative....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk, ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights, including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users.
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required, notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation.
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out of hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintain records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to Safeguarding and child protection and how to highlight an issue / concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace
To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification:
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to the Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required - notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
PRINCIPAL RESPONSIBILITIES:
Business Operations Support:
Povide tech support to the Head of Salesforce Delivery and wider tech team
Assist in ticket solving and ongoing Salesforce issues
Support the delivery of operational priorities projects in technology
Help track actions, risks, and deliverables to ensure effective follow-up and completion
Data, Reporting and Analysis
Support the preparation of reports, dashboards, and operational updates
Assist in gathering and maintaining data to support business decision-making
Ensure information is accurate, up to date, and presented clearly
Stakeholder and Communication Support:
Support communication between teams, ensuring information is shared clearly and efficiently
Making sure the tickets assigned are up to date on JIRA Board and service desk with complete analysis and resolution
Provide support in responding to internal and external queries where appropriate on the service desk Salesforce tickets
Administrative and Process Support:
Provide general administrative support including document management, record keeping, and coordination tasks
Support the development and improvement of internal processes and procedures
Assist with compliance-related activities and ensure accurate record keeping
Apprenticeship Responsibilities:
Complete all requirements of the Software Developer apprenticeship programme
Attend and actively participate in training sessions, workshops, and reviews with the training provider
Maintain a portfolio of evidence demonstrating learning and development
Apply learning in the workplace to develop competence in Software Developing
Take responsibility for personal development and progression throughout the apprenticeship
TRAINING AND DEVELOPMENT:
Undertake a Level 4 Software Developer Apprenticeship (or equivalent)
Receive a minimum of 20% off-the-job training, including study time, workshops, and learning activities
Be supported by a dedicated line manager and apprenticeship provider
Participate in regular progress reviews and feedback sessions
Develop core competencies in communication, organisation, problem-solving, and tech processes
TDS Values:
Must be able to identify with the aims and objectives of TDS including TDS’s Values:
Customer Excellence
Teamwork
Making a difference
Fairness
Equal Opportunities
Implement TDS’ Equal Opportunities Policy in respect of all functions, ensuring that all policies and procedures are in accordance with good equal opportunities practice.Training:Firebrand’s sector leading Software Developer (L4SD) Apprenticeship Programme develops apprentices to become competent software developers, working across the front-end, logic and data layers.
Apprentices develop a deeper understanding of key software development processes and practices allowing operation at all stages of the software development lifecycle, including design, development, testing, deployment, and maintenance.
The apprentice will learn advanced programming skills, including object-oriented concepts, use of automated testing tools and secure development principles and practices in order to develop high-quality and secure software.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Software Developer apprenticeship:
BCS Level 4 Diploma in Software Development Methodologies CertNexus Cyber Secure Coder
Industry recognised certification in one of Java, Python or C#
Key areas covered are:
Software Development Lifecycles
Effective Team Working
Problem Solving
Logic and data structures
Sorting & Searching algorithms
Critical sections and race conditions
Relational and non-relational databases
Software designs and functional or technical specifications
Software testing frameworks and methodologies
Training Outcome:Career Development:
This role is designed to provide a foundation for a career within TDS. Upon successful completion of the apprenticeship, there may be opportunities to progress into permanent roles within Technology or other areas of the organisation.Employer Description:We are The Dispute Service, and we safeguard tenants’ deposits throughout the United Kingdom, and offer a free dispute resolution mechanism in the event of a dispute over its return. We are looking for a positive, flexible and motivated individual to join our team as a Software Developer Apprentice.
This role sits within the Head of Salesforce delivery and will support the existing BAU team and inhouse Salesforce lead projects. You will gain exposure to a wide range of tech related activities, including administrative coordination, stakeholder support, reporting, and process improvement.
Alongside your day-to-day role, you will work towards a recognised Level 4 Software Developer Apprenticeship, developing the knowledge, skills, and behaviours required for a successful career in IT.
You will receive structured support, training, and mentoring throughout your apprenticeship, including protected learning time.
The role is office-based. No job description can cover every issue that might arise, and the post holder is expected to carry out other duties from time to time, broadly consistent with those listed below. In this Job Description, “TDS” means “The Dispute Service Ltd.”Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Logical,Team working,Willingness to learn,Prioritise workload,Aptitude and logic writing,Excellent in non-verbal skills,Ability to manage tasks,Proactive & positive attitude,Able to take direction,Able to work independently,Reliability,Good time management,Flexibility and adaptability....Read more...
