Provide first-line technical support to clients via phone, email, and remote desktop tools.
Log and manage all support requests through the company’s help desk system.
Diagnose and troubleshoot issues related to hardware, software, and networking.
Set up and configure PCs, laptops, mobile devices, and peripherals.
Assist with installing and updating operating systems and business applications.
Maintain accurate technical records and documentation.
Escalate complex technical issues to senior engineers where necessary.
Deliver excellent customer service and communicate clearly with users of all technical levels.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
As an ICT Apprentice, you will be the first point of contact for IT support queries.
You’ll help resolve hardware and software issues, assist users with IT equipment, and learn how to manage tickets and escalate complex problems.
Every day will bring new challenges and opportunities to develop your skills.
Key Responsibilities:
Provide 1st line technical support via phone, email, and live chat
Maintain a high level of customer service and follow service management principles
Take ownership of user problems and proactively resolve issues
Log all calls and maintain accurate records of hardware and software problems
Respond to client enquiries and assist with troubleshooting
Support users with training and advice on IT equipment
Escalate complex issues to senior team members when necessary
Liaise with external technical support when required
Training:
Based on Queensway in Rochdale, just off the M62, our office has free on-site parking
Training Outcome:
As you progress through your apprenticeship, you will have the opportunity to learn and become qualified in other applications from our vendors such as Veeam, with the added opportunities of a Level 4, 5 and 6 apprenticeship to degree level
Employer Description:No Fuss IT is a managed IT support company based in Rochdale, we work with small, medium and enterprise companies throughout the UK to provide additional IT support and fully managed services.
This includes technical support via our IT Help Desk, support with Cloud Servers, Networking and cloud applications such as Microsoft 365, AWS and more.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Driver desired....Read more...
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business.
Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support.
Duties & Responsibilities
Primary:
Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation
Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow)
Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary
Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities
Support Active Directory administration and deployment of software via Endpoint Manager
Help maintain and update technical documentation and user-friendly support articles
Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting
Support basic hardware repairs and part replacements under supervision
Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing)
Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles
Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting
Support new site/office setups and moves in collaboration with the networking team
Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow
Participate in IT projects as directed by the IT Manager or other senior IT staff
Communicate effectively with IT team members and stakeholders regarding events that may impact IT services
Maintain a clean and organised working environment and assist with general housekeeping of IT equipment
Handle user concerns and complaints professionally, escalating as needed
Provide cover for the IT helpdesk team and support internal teams as required
Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning
Secondary:
Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills
Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation
Good level of working IT knowledge and practices
Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required
Monitor industry news and trends, sharing relevant updates with the IT team
Help test and evaluate new hardware, software, or IT solutions under supervision
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised
Support other IT projects and initiatives as directed by senior team members
Training:
This role is based in Esher, Surrey
You will be required to work in our head office location, and training will take place remotely with online lessons per week
Training Outcome:
The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray
Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday
8am- 5pm
40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Service Desk Support: (IT Operations, Cyber & Data/Analytics)
Provide technical support to internal users across multiple regions and languages.
Log, triage, and resolve incidents and service requests using ITSM tools (e.g., BMC Helix).
Escalate complex issues to second-line support teams.
Assist in maintaining knowledge base articles and FAQs.
Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics)
Support hardware provisioning, setup, and troubleshooting (laptops, desktops, mobile devices).
Assist with software installations, configurations, updates, and license management.
Participate in routine maintenance tasks such as patching, backups and reporting.
Help monitor operational performance and report anomalies.
Project Support:
Contribute to IT projects including system upgrades, migrations, and new technology rollouts.
Document processes and assist in user training and communications.
Collaborate with vendors and internal teams to support project delivery.
Training Outcome:The opportunity may offer a permanent role upon completion of the apprenticeship depending on availability.Employer Description:Smiths Group designs, manufactures and delivers smarter engineering solutions for mission-critical applications, solving some of the world's toughest problems for our customers, our communities and our world. For over 170 years, Smiths Group has been pioneering progress by improving the world through smarter engineering.
We serve millions of people every year, to help create a safer, more efficient and better-connected world, across four major global markets: Energy, General Industry, Security & Defense, and Aerospace. Listed on the London Stock Exchange, Smiths employs 14,600 colleagues in over 50+ countries.
This pioneering spirit continues to drive us today, underpinned by our powerful culture. Improving our world is what we do, how we think, and how we will continue to use our passion for technology and engineering to tackle our customers biggest challenges today and in the future. We're looking for people with curious minds. Who want responsibility and relish a challenge. Whether you're an experienced professional or just starting out, our global scale and focus on growth means we have some great career opportunities for you. There's never been a better time to join Smiths.Working Hours :Monday - Friday 8am - 5pmSkills: Communication skills,Attention to detail,Problem solving skills,Team working,Microsoft Office,Windows operating systems,Ability to work independently,Willingness to learn,Prioritise tasks effectively,Agreed SLAs and deadlines,Logical thinking....Read more...
Provide first-line support for hardware, software, and network issues.
Assist with the installation, configuration, and troubleshooting of computer systems and peripherals.
Manage and respond to service desk tickets, ensuring timely resolution of user issues.
Help with regular maintenance tasks, including software updates, backups, and system monitoring.
Assist in maintaining inventory of IT equipment and software licenses.
Support SLAs and escalations by adhering to response times, resolving issues promptly and escalating unresolved problems to the appropriate level.
Document tasks, escalations and provider an audit trail of IT issues and efficiently log, track and resolves issues.
Provide support for end-users, including password resets, software installations, and user account management.
Opportunity to take part in a large Network refresh projects during the apprenticeship.
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Drapers’ Multi-Academy Trust is offering an exciting opportunity for an IT Apprentice to kick start their career in technology while making a real impact every day. The successful apprentice will dive into the world of IT, learning on the job and becoming a key part of the team that keeps the Trust’s schools running smoothly.
The role includes 25 days annual leave plus bank holidays, providing a great work life balance, along with strong development and progression opportunities in a growing organisation. This apprenticeship offers an excellent launchpad for a long and successful career in IT. Drapers’ Multi-Academy Trust is seeking applicants who are passionate about technology, eager to learn and enthusiastic about working in a fast-paced, varied environment where no two days are the same.Working Hours :8.00am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
JOB DESCRIPTION
Title: IT Internship/ Co-Op
Location: Maryland Heights, MO; In Office Role
Schedule: Flexible Options
Part-Time Co-Op (Starting Immediately; 20-30hrs/week) - Ideal for students looking to gain hands-on experience during the academic year.
Full-Time Summer Internship (40hrs/week; Mon - Fri, 8am - 5pm) - Perfect for those seeking experience duing summer break.
Summary:
Ready to dive into the world of IT? You'll work hands-on with real projects that keep our systems running smoothly. From setting up computers to troubleshooting issues, you'll learn the ropes of IT support while making a real impact.
Minimum Requirements:
Available to work:
Co-Op: 20-30 hours per week OR Internship: 30-40 hours per week from May - August.
Currently pursuing or completed a degree in Computer Science or related field.
Comfortable using Microsoft Office and eager to learn new tools.
Strong communication, organization, teamwork, and interpersonal skills.
A proactive attitude, willingness to learn, and initiative.
Preferred: Experience with SharePoint.
Physical Requirements:
Office-based work with extended computer use (up to 8 hours/day).
Must be able to occasionally lift up to 40 lbs as needed.
Students must have housing arrangements in or near Maryland Heights, MO, as housing allowance is not provided.
Essential Functions:
Assist with setting up IT equipment.
Provide technical support for users (in-office and remote).
Help manage Help Desk tickets and resolve issues.
Troubleshoot applications and assist with system access.
Assist with phone, network, and printer installations.
Conduct new hire IT onboarding presentations.
Perform other tasks as needed.
Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs
Support the integration of AI tools and large language models (LLMs) into internal systems and client environments
Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance
Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices
Contribute to documentation of automations, scripts, and system processes
Assist senior engineers in implementing new tools and solutions to enhance operational efficiency
Participate in R&D projects exploring AI-driven tools and business process automation opportunities
Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues
Training:Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 Apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem -solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools.
Tools and technologies learned:
Learners will learn to use AWS
Training Outcome:You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role
Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies.Employer Description:At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries.
At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today!Working Hours :Monday - Friday, 9.00am - 5.30pm (out-of-hours may be requested with notice as overtime).Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working....Read more...
Being friendly, patient and helpful in all dealings with end users' technical requirements
Keeping the service desk tickets up to date
Respond to IT incidents, problems and requests, resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes
Support users in using standard office systems and other software in use across Nash College and the Shaftesbury group
Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures
Install software, download and apply updates and patches in line with agreed policy and procedures
Install and configure desktop hardware and build/configure/install in line with procedures
Configure and support mobile devices, including phones, smartphones and laptops
Develop knowledge of specific aspects of Shaftesbury group systems
Support continuous improvement of Nash College services, systems and processes through improved quality management and documentation
To carry out additional duties and tasks that may be required within the range of the responsibilities of the post
Training:To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Shaftsbury Group is a charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life.
The Shaftsbury Group believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, The Shaftsbury Group strives to be open, enabling, inclusive and courageous in all that they do.
They publish their own news, analysis and unique fund manager performance information that helps professional investors such as financial advisers, wealth managers and fund selectors make the best decisions about where to place their clients’ money.
They are totally independent and passionate about what they do. They won’t compromise in our quest to provide investors with the best and most accurate news, insight and data. The aim is always to help people Make Better Investments™.
Set up in 1999, they now have more than 200 employees in London, New York, Milan, Munich and Singapore.
They cover - and connect - all sides of the $100 trillion global asset management industry - through their news, events and insights.
At Citywire, they uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Their culture promotes constructive dialogue and collaboration on a global scale.Working Hours :Monday to Friday, between 9.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
JOB DESCRIPTION
Summary:
Join a fast-paced, collaborative environment where you'll play a key role in optimizing product manufacturing requirements. As a Buyer you will focus on aligning batch sizes with customer delivery needs, minimizing excess, and ensuring efficient production flow. You'll also serve as a backup to the Planner, gaining valuable cross-functional experience in supply chain operations.
Minimum Requirements:
Associate degree or equivalent experience. Proficiency in Microsoft Office, especially Excel. Strong analytical and problem-solving skills. Ability to read and interpret technical documents, including procedure manuals and safety guidelines. Comfortable using computer systems for all required processes, procedures, and training.
Physical Requirements:
Primarily a desk-based role with extended computer use (up to 8 hours/day). No unusual physical demands or environmental conditions.
Essential Functions:
Validate and review purchase orders to accurately determine demand for raw materials, containers, and packaging components. Optimize procurement decisions by selecting approved vendors, determining order quantities, and establishing delivery timelines. Track and analyze on-time delivery performance, proactively addressing delays to ensure uninterrupted production flow. Execute purchase orders in LN for all required materials and packaging components with precision and timeliness. Partner with the Corporate Scheduler to synchronize material availability with production priorities and schedules. Investigate and resolve inventory discrepancies in collaboration with Accounts Payable, ensuring accurate financial and material records. Leverage cost-saving opportunities by consolidating purchases and adjusting order quantities based on production needs and inventory levels. Collaborate with Corporate Purchasing, Plant Management, and Scheduling to establish optimal reorder points and stocking levels. Assist in vendor evaluation and selection, recommending suppliers based on quality, pricing, and delivery performance. Maintain comprehensive and organized records of purchase orders, receipts, and supporting documentation for audit readiness. Provide support for planning, scheduling, and administrative functions to enhance operational efficiency. Promote a culture of safety by identifying hazards, adhering to safety protocols, and promptly reporting incidents. Ensure compliance with environmental regulations for proper handling and disposal of materials. Champion the Company's safety and quality programs, setting a benchmark for excellence and continuous improvement.
Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously. Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
