You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Monitor the service desk mailbox and unassigned queue when assigned the task to ensure that emails and requests are actioned and responded to in a timely manner and adhere to any SLA’s set
Call/chat handling for all inbound customer contact to support new and existing ticket requests
Assist in creating new or updating existing documentation
Log all tickets and service requests reported via telephone, chat, email, or automatically generated
Take ownership of specific tickets, ensuring that they are monitored, tracked and updated accurately and concisely throughout their lifecycle
Carry out initial support and classification of tickets and service requests to determine the correct SLA / urgency
Ensure that all telephone, chat and email requests are logged within the ticket management tool
Complete investigation and diagnosis via the remote management tools available or via communication with the end user
Resolve tickets by implementing permanent fixes or work around to known errors
Resolve service requests by following standard work instructions / processes
Invoke appropriate technical escalation to ensure SLA is achieved
Provide a single point of contact to the user for tickets, ensuring regular status updates are communicated to the customer
Identify and report any potential service breach to the Service Desk Management
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Northrop Grumman is a leading American aerospace and defence technology company that designs and builds advanced systems for air, space, land, sea, and cyberspace. Its work spans stealth bombers, autonomous aircraft, satellites, missile defence, and cybersecurity solutions—supporting U.S. and allied defence operations worldwide.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Analytical skills,Team working....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30 - 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:
Customer Service Practitioner Level 2
Training Outcome:
Upon completion there may be an opportunity for a full-time position
Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday 08:30- 16:30Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Senior Administrator – Engineering / Infrastructure Team Location: Morgate, LondonFull-time | PermanentSalary: £30-33,000 per annum Are you an experienced Senior Administrator with a background in engineering or facilities management? Do you enjoy leading a team, supporting senior management, and keeping operations running smoothly behind the scenes? We’re working with a leading organisation in the infrastructure and engineering sector who are looking for a confident, proactive Senior Administrator to join their team. This is a fantastic opportunity for someone who thrives in a busy, technical environment and enjoys a role with real variety and responsibility. The Role As Senior Administrator, you’ll play a key role in supporting the Infrastructure Management Team and overseeing a small team of administrators. You’ll be responsible for ensuring all administrative, commercial, and reporting processes are accurate, efficient, and compliant. Your key responsibilities will include:Line management of Administrator(s), including training, performance, and development.Providing comprehensive administrative support to the infrastructure management team.Managing commercial reporting, purchasing, invoicing, and budget validation.Overseeing Help Desk operations and acting as a key interface for suppliers and contractors.Collating, validating, and presenting KPI, SLA, and performance metrics.Maintaining compliance and statutory records, including property logbooks and testing certification.Managing onboarding, holidays, sickness, and expenses across the team.Ensuring the IWMS and Help Desk systems are maintained and fully operational.Supporting Health & Safety, well-being, and team training initiatives.Acting as a point of escalation for all third-party administrative tasks.This role combines team leadership with hands-on administration — ideal for someone who enjoys variety, structure, and responsibility. About You We’re looking for a confident, organised, and detail-focused individual who enjoys managing people and improving processes. You’ll need to be comfortable working in a fast-paced environment, supporting both operational and strategic goals. You’ll bring:City & Guilds Level 2/3 (or equivalent) in Business & Administration.IOSH Managing Safely qualification.Experience in an engineering, facilities management, or technical administrative environment.Strong Microsoft Office skills (Word, Excel, PowerPoint).Excellent communication and organisational skills.The ability to prioritise effectively and remain calm under pressure.Experience managing or supervising a small team.Why Apply?Join a respected and supportive organisation with a collaborative culture.Enjoy a varied role where no two days are the same.Develop your leadership skills while making a real impact across the business.Interested?If this sounds like the right next step for you, please apply today or contact Abbie at CBW Staffing Solutions for a confidential chat.....Read more...
Assist with laptop and mobile device setup, imaging, and installation as needed
Install software applications and apply updates
Review, prioritise, and respond to Service Desk tickets using defined recording practices
Assist colleagues with administration, troubleshooting and security functions in all areas of IT
Perform other IT-related duties as directed by the Head or Service Delivery or Group IT Director
Set up and maintain active directory-user accounts and security groups
Support with Change Management
Help maintain and adjust as needed KPIs and SLAs both internal and with the business units
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We're not just an agency; we're the trendsetters in the integrated era of B2B, armed with a global team of 300+ B2B specialists ready to unlock your potential. Our clients include the biggest names in the tech universe. We're talking partnerships with the trailblazers and the disruptors - working with them across the entire funnel to achieve the kind of growth that turns heads and wins awards. We thrive on identifying, recruiting, and nurturing talents and you're next on our list!Working Hours :Days and shifts to be confirmed.Skills: IT skills,Problem solving skills....Read more...
Electrical Shift Lead - Glasgow - Salary up to £47,000 DOE CBW have a new opportunity for an experienced Electrical Engineer to join a leading facilities provider on a large static site in Glasgow City Centre. You will be responsible for maintaining the operational reliability of plant and associated electrical systems, adhering to health and safety regulations, and ensuring that all quality assurance procedures are fully observed. This position is on a shift basis including days and nights. Key Responsibilities:Lead the engineering team during your shift, ensuring smooth operations and effective handovers.Carry out planned preventative maintenance (PPM) in accordance with schedules to maintain operational reliability.Respond promptly to electrically related reactive maintenance issues and help desk requests.Conduct technical surveys of plant and systems, reporting findings to the Engineering Shift Manager (ESM).Produce material lists and estimates for minor works as required.Ensure all maintenance activities comply with Health & Safety statutory requirements and Quality Assurance procedures.Supervise trades and coordinate team activities to ensure effective issue resolution and continuous improvement.Support ongoing training programs and assessments to develop team skills and meet service performance objectives.Person Specification:Fully electrically qualified: 18th Edition, NVQ/C&G Electrical Installations, AM2, and Electrical Apprenticeship.City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognised equivalent.I.E.E Registration (17th or 18th Edition) or recognised equivalent.Prior experience in HV systems and Uninterruptible Power Supply (UPS) operations.Experience with electrical installation work, testing, and inspection.Experience with Building Management Systems (BMS).Strong leadership and team management skills, capable of supervising trades and coordinating shift activities.Excellent electrical and mechanical knowledge, with the ability to complete PPMs and reactive works efficiently.Salary & Benefits:Salary up to £47,000 DOE25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.....Read more...
Provide telephone, email and remote access support to users of IT systems across multiple international sites within established and strict SLA's & KPI's
Take part in the resourcing of the Guru Bar – IT's user facing facility to offer assistance for anything IT related
Maintain timely and quality incident closure, aiming for first-time fixes where possible and escalation to next level where required
Ensure client satisfaction with timely communications and updates
Ensure full and correct information is collected and entered into incident record
Ensure that IT solutions are relevant to the business need and developed to meet end user requirements
Improve own skills and knowledge with support of the IT Services team and help maintain knowledge documentation for implemented resolutions
Actively collaborate with other members of the IT team to distribute workload effectively
Understand and adopt the principles of acting as a professional service provider to ensure a consistent standard of support to customers, which will be measured through feedback
Contribute to the continuous review and improvement of IT Services team processes
Keep up with advances in technology, new software and hardware in order to serve as an advisor to clients and other employees
Manage own workload and incident queue whilst monitoring the main Service Desk queue for new incidents and requests, ensuring all calls are kept up to date
Understand the responsibilities associated with working in a regulated environment, and adhering to SRA obligations
Understand information security and data protection initiatives and regulations
Understand and demonstrate a full understanding of information security and data security policies, best practices, and implications
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Osborne Clarke is an international legal practice with the goal to help clients and people succeed in tomorrow’s world. In a business environment that’s facing new digital, economic, political and environmental challenges, Osborne Clarke help clients to gain a competitive advantage by providing commercially focused insights and legal services. The company has been around for over 250 years and have a presence across Europe, Asia and the US. Within core sectors, clients range from market leaders to fast-growth companies.Working Hours :Your working pattern will be on a rota basis covering Monday to Friday 7am – 7pm based in our Bristol office, with one day per week for study leave.Skills: Customer care skills,Problem solving skills,Team working....Read more...
SpiderGroup, believe technology should empower people, not overwhelm them.Since 2004, they've been helping businesses grow smarter with integrated IT, digital marketing, and web design, all wrapped up in one connected, human-first service.Their superpower?They combine tech brilliance with genuine care, creating meaningful connections between people, systems, and ideas.They live by the values:
Integrity - do what's right, even when no one's watching.Inclusivity - Everyone belongs.Proactive - Don't wait for change, make it happen.Nurturing - Lift each other (and clients) up.Innovation - Always curious, always evolving.
Sound like your kind of vibe? Keep reading...What You'll Be DoingYou'll be the friendly human behind the helpdesk, solving problems, calming chaos, and making customers' days better.
Diagnose & delight - Troubleshoot issues with Microsoft packages, desktops, and networks like a pro.Communicate clearly - Help customers by phone and email, making even the techy stuff easy to understand.Stay organised - Log tickets, track time, and keep everyone in the loop.Collaborate - Work with a supportive team who've got your back.Advocate for customers - Share insights that help us improve and innovate.Keep learning - Stay curious about new tools, technologies, and trends.
Who You AreThe company is looking for someone who's equal parts tech-savvy and people-smart.You'll fit right in if you:
Have experience in a service desk or tech support environment.Stay calm under pressure (even when the Wi-Fi isn't!).Love solving problems and making people smile.Communicate clearly, confidently, and kindly.Are organised, proactive, and keen to keep improving.
If you've ever been told you "make tech make sense," this is your moment!What You'll Get
A team that genuinely cares about you and your growth.Opportunities to learn, experiment, and innovate.The satisfaction of turning tech frustration into customer happiness.A workplace where inclusivity, honesty, and support aren't just buzzwords.Oh, and a chance to be part of a company that's rewriting what "IT support" means.
Ready to Jump In?If you're ready to combine your technical know-how with your people skills, and want to do it in a place that values Integrity, Inclusivity, Proactivity, Nurturing, and Innovation, we want to hear from you!Please attach your CV to the link provided and we will be in direct contact. ....Read more...
JOB DESCRIPTION
Title: IT Internship/ Co-Op
Location: Maryland Heights, MO; In Office Role
Schedule: Flexible Options
Part-Time Co-Op (Starting Immediately; 20-30hrs/week) - Ideal for students looking to gain hands-on experience during the academic year.
Full-Time Summer Internship (40hrs/week; Mon - Fri, 8am - 5pm) - Perfect for those seeking experience duing summer break.
Summary:
Ready to dive into the world of IT? You'll work hands-on with real projects that keep our systems running smoothly. From setting up computers to troubleshooting issues, you'll learn the ropes of IT support while making a real impact.
Minimum Requirements:
Available to work:
Co-Op: 20-30 hours per week OR Internship: 30-40 hours per week from May - August.
Currently pursuing or completed a degree in Computer Science or related field.
Comfortable using Microsoft Office and eager to learn new tools.
Strong communication, organization, teamwork, and interpersonal skills.
A proactive attitude, willingness to learn, and initiative.
Preferred: Experience with SharePoint.
Physical Requirements:
Office-based work with extended computer use (up to 8 hours/day).
Must be able to occasionally lift up to 40 lbs as needed.
Students must have housing arrangements in or near Maryland Heights, MO, as housing allowance is not provided.
Essential Functions:
Assist with setting up IT equipment.
Provide technical support for users (in-office and remote).
Help manage Help Desk tickets and resolve issues.
Troubleshoot applications and assist with system access.
Assist with phone, network, and printer installations.
Conduct new hire IT onboarding presentations.
Perform other tasks as needed.
Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
Being friendly, patient and helpful in all dealings with end users' technical requirements
Keeping the service desk tickets up to date
Respond to IT incidents, problems and requests, resolving them in line with agreed levels of service and to the user’s satisfaction, recording all information as required by local IT processes
Support users in using standard office systems and other software in use across Nash College and the Shaftesbury group
Set up, maintain and remove user accounts, file sharing and mailboxes as required and in line with audit and security policies and procedures
Install software, download and apply updates and patches in line with agreed policy and procedures
Install and configure desktop hardware and build/configure/install in line with procedures
Configure and support mobile devices, including phones, smartphones and laptops
Develop knowledge of specific aspects of Shaftesbury group systems
Support continuous improvement of Nash College services, systems and processes through improved quality management and documentation
To carry out additional duties and tasks that may be required within the range of the responsibilities of the post
Training:To meet the requirements of the Level 3 Information Communications Technician apprenticeship programme, you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Shaftsbury Group is a charity that’s committed to enabling people with disabilities to live the life they want to lead. They work to change what is unlivable, helping people to tackle the barriers they face and create a livable life.
The Shaftsbury Group believes that the people they support have the right to a full and flourishing life. They deserve the very best in service delivery. Driven by their core values, The Shaftsbury Group strives to be open, enabling, inclusive and courageous in all that they do.
They publish their own news, analysis and unique fund manager performance information that helps professional investors such as financial advisers, wealth managers and fund selectors make the best decisions about where to place their clients’ money.
They are totally independent and passionate about what they do. They won’t compromise in our quest to provide investors with the best and most accurate news, insight and data. The aim is always to help people Make Better Investments™.
Set up in 1999, they now have more than 200 employees in London, New York, Milan, Munich and Singapore.
They cover - and connect - all sides of the $100 trillion global asset management industry - through their news, events and insights.
At Citywire, they uphold a culture rooted in honesty, integrity, and fairness, where every voice is valued and heard. Their culture promotes constructive dialogue and collaboration on a global scale.Working Hours :Monday to Friday, between 9.00am and 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working....Read more...
