We have an exciting opportunity for a first line, IT Support Analyst to join a busy manufacturing business on a three-month fixed-term contract, created in response to increasing operational demands. This is a fully site-based role in Accrington, offering a pro rata salary of £30,000 - £40,000, dependent on experience, payrolled weekly. As an IT Support Analyst , you will play an important part in keeping users connected, productive and supported across a fast-moving manufacturing environment.Role Overview:As the first point of contact for IT support, you will provide responsive and practical assistance to colleagues across the site. In this IT Support Analyst role, you will diagnose and resolve day-to-day hardware, software, access and connectivity issues, administer users and devices within the Microsoft environment, and escalate more complex incidents when required. The role calls for a person-focused approach, sound technical judgement and the ability to prioritise effectively in a time-sensitive production setting.Key Responsibilities:
Create and maintain Microsoft Entra ID user and guest accounts, assign security groups, and ensure access permissions remain accurate and secure.
Onboard and manage desktops, laptops and Apple devices through Microsoft Intune, monitoring and troubleshooting configuration and compliance policy deployment.
Administer SharePoint sites by managing user access, permissions, lists and document stores, while monitoring security and access rights.
Support Microsoft Teams administration, including channel management, user assignment, permissions and security access.
Support Windows Server 2022 environments, including server creation and management, with a focus on file server roles, permissions and secure access.
Manage and troubleshoot Meraki switches, wireless access points, VPN access and firewall rules to maintain reliable connectivity.
Provide first-line support for Windows desktops and Microsoft 365 applications, resolving login, access, Office and Outlook issues.
Log, prioritise and progress incidents through the ticketing system, escalating more complex issues when required.
Experience Required:
A minimum of one to two year's experience in an IT support, service desk or help desk role, ideally as an IT Support Analyst .
Working knowledge of operating systems, business software, ticketing systems and user administration.
Hands-on experience supporting users in a Microsoft environment, ideally including Microsoft 365, Entra ID, Intune, SharePoint and Teams.
Strong communication and customer-service skills, with the ability to explain technical issues clearly to users at all levels.
A logical, proactive approach to problem-solving, with the ability to respond quickly, organise competing priorities and remain effective in a fast-moving manufacturing environment.
If you are an experienced IT Support Analyst looking for a hands-on, site-based opportunity within a busy manufacturing business, this is an excellent chance to make an immediate impact. Please click on the link to apply directly or contact Kate Wadsworth at E3 Recruitment for more information. ....Read more...
Are you an experienced Microsoft cloud specialist looking for more ownership of the environments you support? At Communications Solutions UK, you'll take the lead on complex client issues, help deliver cloud projects and improve the reliability and consistency of our managed services.We're a growing family business, so the role offers a mix of technical support and project work, exposure to new technology, and opportunities for your role to evolve as the business grows.What you'll doYou'll be a senior technical point of contact for our managed service clients, working across Azure infrastructure, Microsoft 365 and the Modern Workplace stack. You'll:
Resolve complex escalations from the service desk and investigate the causes of recurring issues.Design and build Azure and hybrid environments, including migrations, infrastructure changes and tenant onboarding.Scope and deliver client projects through to handover.Design, deploy and manage Intune, SharePoint Online, Entra ID and hybrid identity solutions.Review client environments for security, resilience, cost and licensing, and recommend practical improvements.Support colleagues through technical guidance, knowledge sharing and clear documentation.
What we're looking forYou'll have third-line or senior support experience and be comfortable taking ownership of complex technical issues. Experience in a managed service provider would be particularly useful.You'll need strong Azure infrastructure knowledge, alongside experience with Microsoft 365, Intune and identity management. You should also be familiar with Windows Server, Active Directory and other components of hybrid environments. Just as important is your ability to diagnose problems thoroughly and explain solutions clearly to both technical colleagues and clients.Certifications such as AZ-104, AZ-305, MS-102 or MD-102 are welcome, as is experience with scripting, infrastructure as code, Power Platform, Microsoft Purview or RMM and PSA platforms.Why join us?We're a close-knit team that cares about delivering great service and enjoying the work we do. As the business grows, there are projects to get involved in, new technology to work with and opportunities for roles to develop.The role is mostly based at our Reading office, with some flexibility depending on business and client requirements. The package includes 22 days' holiday plus bank holidays, private healthcare, a company pension and on-site parking. The office also has good public transport connections.If you have most of the experience we're looking for and this sounds like the right next step, we'd be pleased to hear from you.....Read more...
