Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.
You’ll be part of our service desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.
Your role will include;
Logging, updating, and managing support tickets on the service desk system
Providing first-line support to customers via phone, email, and remote tools
Diagnosing and troubleshooting basic IT, connectivity, and network issues
Escalating more complex problems to senior engineers when required
Communicating clearly with customers to keep them informed of progress
Learning and following internal processes and best practice procedures
Developing technical knowledge through hands-on experience and training
Benefits Include;
30 days annual leave, including bank holidays, with increases linked to length of service
Open, friendly, and supportive working environment
Regular company-funded social events such as curry nights, BBQs, and Christmas parties
Company pension scheme with Royal London
Employee Assistance Programme offering mental health, well-being, and financial support
Bring-your-dog-to-work days
Full training and ongoing support throughout the apprenticeship
Free home internet connection on successful completion of the apprenticeship
Training:Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years. We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. We help build meaningful careers that give individuals security, satisfaction, and purpose, and in turn help organisations and wider industry meet the challenges of a changing operating environment.
On completion of this 12-month apprenticeship, you will have gained your Information Communications Technician Level 3 Apprenticeship Qualification.Training Outcome:Possibility of a full-time role after the completion of the apprenticeship.Employer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday-Friday (08:00-17:00).Skills: Communication skills,Attention to detail,Organisation skills....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
.cs2654AE3A{text-align:left;text-indent:0pt;margin:0pt 0pt 0pt 0pt}
.csC8F6D76{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;}
.cs4306042E{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:bold;font-style:normal;}
.cs46918390{text-align:left;margin:0pt 0pt 8pt -18pt;line-height:1.158333;list-style-type:square;color:#FAC090;background-color:transparent;font-family:Wingdings;font-size:11pt;font-weight:normal;font-style:normal}
.cs26DADAAD{color:#000000;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: none;}
.csCCA9035D{color:#0000FF;background-color:transparent;font-family:Calibri;font-size:11pt;font-weight:normal;font-style:normal;text-decoration: underline;}
Service Desk Team Lead – Professional Services - £50k - £60k – London The Service Desk Supervisor oversees the daily operations of the London IT Service Desk, ensuring top-tier technical support and exemplary customer service for all staff, and clients. In addition to general local and global service desk duties, this role at times will involve hands-on user support across multiple channels – phone, email, instant messaging/chat, and in-person. The Service Desk Supervisor coordinates closely with colleagues across the firm’s global IT structure to provide seamless 24/7 support in a follow-the-sun mode. Leadership & Interpersonal Skills:
Minimum of 5 years’ experience in an IT support or service desk environment, with at least a portion of that in a law firm or similar professional services firm.Previous experience in a supervisory or team lead role, preferably overseeing a service/help desk team. This includes direct responsibility for staff mentoring or coaching, task assignment, and performance monitoring. Candidates who have led a small IT support team or acted as a senior analyst providing guidance to others will be well-suited.Hands-on experience coordinating or providing IT/AV support for meetings, conferences, or events is a plus – especially in settings requiring professionalism such as board meetings, legal proceedings, or client events. Strong team player with the ability to foster collaboration and positive working relationships
Essential Technical Skills:
Extensive experience using IT Service Management (ITSM) or ticketing software to log, track, and manage incidents and requests in line with ITIL best practices. Familiarity with ITIL frameworks for service delivery and support, including incident management, request fulfillment, problem management, and knowledge management. Proven ability to multitask, manage competing priorities effectively, and remain calm and composed under pressure, particularly in fast-paced, high-demand environments. Strong knowledge and troubleshooting skills for Microsoft Windows 10 and 11 desktop operating systems, including imaging, configuration, and user environment issues in an enterprise network. Strong knowledge and troubleshooting of Microsoft Office suite (Outlook, Word, Excel, PowerPoint)Experience supporting Microsoft Exchange/Outlook email environments and calendaring. Familiarity with collaboration and communication tools such as Zoom Workspace and Microsoft Teams Hands-on knowledge of document management systems commonly used in law firms, especially iManage Work (Desksite/WorkSite) or similar platforms. Proficiency in supporting and troubleshooting PC/laptop hardware (preferably Lenovo ThinkPad series, Microsoft Surface or similar business-class hardware). Able to diagnose and resolve issues with CPUs, memory, drives, and peripherals. Experience supporting printers, multi-function devices and scanners (particularly HP and RICOH models), including network printing issues, PaperCut, driver deployment, and maintenance tasks.Experience supporting mobile devices, including iPhone and Android platforms Solid experience with audio-visual and video conferencing technologies in meeting rooms. Strong knowledge of Active Directory and Entra IDStrong understanding of network fundamentals and advanced client-side troubleshooting. Familiarity with network services like DNS, DHCP.
If you are interested please contact me ASAP for more information on soniab@justit.co.uk
....Read more...
Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
Assess the probability of 1st line resolution and escalation path as required
Provide instruction/training to customers using phone, remote desk and email
Monitor and manage own Service Desk queue
To work safely at all times taking into account own and others safety
Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Providing 1st line helpdesk support for IT and business tool queries.
Assisting with hardware and software installations, including new starter setups.
Supporting on-site installation and decommissioning of IT services.
Helping with basic networking tasks such as PC and printer setup.
Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
Contributing to the creation of FAQs and help guides for IT troubleshooting.
Shadowing experienced IT staff on projects and routine operational tasks.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Opportunity to progress within the company upon successful completion of the apprenticeship.Employer Description:Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.Working Hours :Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Maintenance Electrician - Glasgow City Centre - Salary up to £40,000 CBW have a new opportunity for a Maintenance Electrician to join a prestigious static site located in Glasgow City Centre. You will be responsible to carry out PPM in accordance with set schedules, ensuring engineering standards are maintained to maximise the operational effectiveness and reliability of the Plant and associated systems. Key Responsibilities:Carry out Planned Preventive Maintenance (PPM) in line with established schedules to ensure plant and system reliability.Maintain engineering standards in compliance with Health and Safety at Work Act (HASAWA) requirements.Adhere to onsite Quality Assurance procedures and maintain accurate records/documentation for all electrical and mechanical work.Respond promptly and effectively to electrical and mechanical reactive maintenance issues and help desk requests.Conduct technical surveys of systems and equipment, reporting findings to the Supervisor.Coordinate and take initial action on client requests, ensuring timely communication and resolution.Handle customer enquiries and complaints professionally, reporting actions taken to line management.Undertake follow-up actions to resolve maintenance or operational issues within authorised scope.Participate in reviewing and implementing new maintenance techniques to enhance service delivery.Diagnose electrical and mechanical faults related to PPM or reactive maintenance.Perform minor installation, repair, and maintenance work on lighting and electrical distribution systems.Ensure all duties are completed in accordance with company procedures and client contractual requirements.Provide cover and support at nearby sites when required.Person Specification:City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognized equivalent.18th Edition Institute of Electrical Engineers (I.E.E) Registration or recognized equivalent.City & Guilds 2391 (Inspection & Testing)Prior experience of Building Management Systems.Previous work experience in a business-critical environments.PASMA/IPAF certified. (Desirable)Effective communication skills at all levels both orally and using IT platforms.Experience with similar maintenance duties including fault diagnosis, rectification.Salary & Benefits:Salary up to £40,000 (Uplift of £3,000 once fully HV trained)No on call.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 5pm.Pool van provided for occassional travel to nearby site.....Read more...
Are you passionate about sport and physical activity? Do you love working with children to make a difference and impact on their learning and wellbeing? Can you be a positive role model to inspire and motivate children? Would you relish the opportunity to work alongside a friendly, supportive and hard-working team? If so, our apprenticeship opportunity may be perfect for you!
School Sport Coaches design and deliver coaching programmes that focus on the acceleration of sustainable mastery of children’s psychomotor skills and wider physical education standards. They profile children’s cognitive, social, emotional and physical development needs. They measure psychomotor, technical and tactical skills in a range of physical activity contexts drawn from the Department for Education’s National Curriculum to enable physical education targets to be agreed. These results are used to create a high-level curriculum plan that considers school term schedules and a ‘whole child’ development approach.
Supporting the delivery of high quality and inclusive PE lessons to pupils in school in line with the requirements of the national curriculum for PE
Support/lead extra-curricular activities and clubs
Assist with school games competitions & events
Run/organise and support physical activity and engagement at break and lunch times
To support pupils in accessing other learning activities as directed by the teacher
To provide cover for PE / Sports staff when absent
To ensure the maintenance of PE equipment, checking for quality and safety, undertaking repairs / modifications within your own capabilities and reporting other damages as appropriate.
To monitor stock and supplies, cataloguing as required
To prepare PE equipment / resources / materials as required by staff within strict time scales
To implement structured learning activities / teaching programmes in line with the National Curriculum, under the direction of the teacher
To demonstrate, and assist others in the safe and effective use of PE equipment / materials
To provide feedback to pupils in relation to progress and achievement
To maintain records as requested
Administration tasks related to planning and evaluating coaching activities/projects
Safeguard children at all times
Supervise and support pupils ensuring their safety, by complying with good H&S practice
Support the teachers and other staff in managing pupil behaviour, reporting difficulties as appropriate
Why Choose Evo Sports Evo Sports is the perfect place for a young person who wants an active, rewarding and varied role in sport or education. Apprentices choose us because we offer:
Energetic work where every day feels different
Supportive mentoring and real coaching experience
Opportunities to lead sessions early in the apprenticeship
Experience across PE, childcare, youth leadership and holiday activities
A friendly, professional and ambitious team
A chance to make a real impact on children’s confidence and wellbeing
You won’t be stuck behind a desk—you’ll be teaching, leading, running games, planning lessons, interacting with staff and becoming an important part of school life.
If you are passionate about sport, enjoy working with young people and want a career that is active, meaningful and exciting, Evo Sports is the perfect place to begin your journey. Training:During this programme, apprentices will engage with training that will develop and enhance their coaching skills and equip them to work in a variety of environments, with a range of stakeholders and work effectively in partnership with other organisations. In addition to this, there will also be a unique opportunity for candidates to engage with training that will develop and enhance their classroom practice/teaching skills so they can deliver whole class teaching for PE.
Level 4 School Sports Coach Apprenticeship Standard Sector specific CPD, such as:
Multi-skills coaching - practical coaching skills
Behaviour Management
Practical PE Curriculum
Outdoor adventurous activities
Gymnastics
Dance
Safeguarding / Prevent
Mental Health and Wellbeing
Training Outcome:We will support you in your personal development by providing you with the underpinning knowledge, skills and experience for the following:
Careers within the Sport Coaching industry
Careers within the Education sector including Behaviour & Learning Mentors, Teaching Assistants and Primary Teaching
Potential further employment with the employer
Opportunity for further education
Candidates successfully achieving this apprenticeship will be eligible to apply for membership with the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA) as a Practitioner.
Employer Description:Evo Sports is a dynamic, forward-thinking coaching and education provider offering high-quality PE, wrap-around care, after-school clubs and holiday camps across primary schools. Our work blends modern pedagogy, creativity, curriculum expertise and a genuine passion for helping young people become fitter, happier and more confident.
For those looking at a sports Apprenticeship, Evo Sports is the ideal environment to learn, grow and experience real coaching in action. Apprentices don’t just assist lessons; they become part of planning, delivering and shaping outstanding school sport. They gain hands-on experience across multiple settings, develop professional teaching skills, and join a supportive team committed to high standards and positive relationships.
If you are passionate about physical education, teaching or coaching, Evo Sports offers the perfect place to launch your career.
What We Do:
High-Quality, Tailored PE Programmes Every school we work with receives a bespoke, structured programme designed around its facilities, curriculum goals and student needs. We plan two sports per term and adapt lessons according to space, equipment and weather, providing a flexible and professional approach. Apprentices will be involved in planning, supporting lessons, adapting activities and gradually taking on small-group and whole-class delivery under supervision.Cross-Curricular PE – Learning Beyond the Lesson Thanks to an IB-informed teaching background, many of our units integrate learning from other subjects. This helps children see PE as more than movement—it becomes an opportunity to think, apply knowledge and make real-world connections. Apprentices will learn how to build these links, communicate concepts clearly and support children in understanding why fitness and movement matter.What Apprentices Gain With Evo Sports Apprenticeship at Evo Sports is hands-on, practical and varied. You will gain: 1. Real Coaching Experience From day one, apprentices assist warm-ups, support skill stations, help manage groups and gradually take responsibility for leading sections of lessons. By the end of the apprenticeship, you will confidently deliver full sessions with planning support. 2. Planning and Curriculum Understanding Apprentices learn how units are structured, how to build progression, how to differentiate, and how to plan in challenging environments (e.g., limited space or weather restrictions). 3. Behaviour and Group Management Working across year groups builds strong communication and leadership skills that are essential for teaching and coaching careers. 4. Professional Experience in Schools Apprentices work directly with teachers, teaching assistants and senior leaders, building confidence and professionalism. 5. Supportive Mentoring You will receive regular feedback, guidance on planning, help with coursework and opportunities to reflect on your teaching. Evo Sports invests in developing your confidence and competence. Working Hours :We deliver sessions Monday to Friday and expect to offer a minimum of 15 hours per week, although this is flexible and dependent on the timetable from September. This will be year round and not only term time.Skills: Communication skills,Organisation skills,Presentation skills,Administrative skills,Logical,Team working,Physical fitness,Working with Children,Report Writing,Sports Coaching....Read more...
