About The RoleAs Service Desk Analyst (South), you’ll be a key part of our central ICT Service Desk, providing 1st and 2nd line support to colleagues across the entire organisation.This is a hybrid, home‑based role, where most support is delivered remotely via our Service Desk. You’ll be the first point of contact for ICT issues and requests, helping colleagues resolve problems quickly, clearly and with confidence - whether that’s troubleshooting devices, supporting business applications, or guiding users through solutions in a calm and friendly way.Because we support many sites, the Service Desk is split geographically. This role is aligned to the South of England, meaning that when on‑site support is required, you’ll be the person who visits our southern locations. This could include installing or replacing equipment, resolving issues that can’t be fixed remotely, or supporting services face‑to‑face when needed.For this reason, you’ll need to be home‑based within an hour’s drive of Reading, have a valid UK driving license and car, and willing to travel across the South as required. However, day‑to‑day, you’ll be very much part of the wider Service Desk team, supporting users nationally and working closely with ICT colleagues.This role is about delivering dependable, high‑quality ICT support - making technology feel accessible, reliable and supportive for everyone who uses it.About The CandidateYou’re someone who takes real pride in delivering excellent customer service, and you genuinely enjoy helping people.You’ll already have experience providing 1st and 2nd line ICT support, with a solid understanding of modern workplace technology such as Windows, Android and Apple devices, mobile technology, cloud‑based applications and everyday business systems. You’re confident logging, triaging and resolving incidents, and you know when to escalate issues appropriately. Just as importantly, you can explain technical solutions in clear, non‑technical language.What really sets you apart is your attitude. You’re approachable, patient and proactive, and you’re known for going above and beyond to help colleagues - whether that’s following up to make sure an issue is fully resolved, taking ownership of a problem, or spotting ways to improve the service. You understand that great ICT support builds trust, not frustration.You’re comfortable working remotely as part of a wider Service Desk, managing your own workload and priorities, while also being flexible enough to travel to sites when hands‑on support is needed. You’re organised, reliable, and happy to get involved in whatever is required to keep services running smoothly, including occasional out‑of‑hours or bank holiday cover on a rota basis.Because of the on‑site element of this role, it’s essential that you:Live within one hour’s drive of ReadingHold a full UK driving licenceHave access to your own car and are willing to travel to southern sites when requiredAbove all, you’ll share our values, bring a positive and customer‑focused mindset, and take satisfaction in being someone that colleagues across the organisation trust and rely on.About The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness.Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.....Read more...
Working as part of the Service Desk team, the apprentice will play a key role in troubleshooting, maintaining, and improving the digital workplace experience for our clients’ employees. This entry-level position is designed for someone eager to learn and develop core IT support skills in a fast-paced, customer-focused environment.
Role Mission:
Claranet’s mission is to deliver exceptional workplace technology experiences for our customers. As a Service Desk Apprentice you will ensure Claranet’s customers receive the highest levels of service from first contact to the request’s completion.
Objectives & Key Results:
Ensure that the highest levels of service are delivered to Claranet’s customers
Provide customer support; responding to Customer requests for support via a range of communication channels
Take responsibility for the resolution of all customer issues raised, ensuring that customers are updated within agreed SLA’s and that all issues are resolved quickly and efficiently
Maintain high levels of end user satisfaction, as measured through feedback and survey results
Duties and Responsibilities
Maintain accurate records of activity taken throughout the lifecycle of a ticket
Providing remote technical support to customers
Troubleshoot and resolve issues related to hardware (desktops, laptops, peripherals), managed endpoints, and Microsoft 365 applications
User account, license and access management
Support software installations, updates, and configuration tasks on client devices
Document issues, solutions, and workarounds in knowledge base articles and user guides
Escalate complex incidents and problems to senior engineers or specialist teams as required
Contribute to a positive customer experience by communicating clearly, professionally, and empathetically with users
Validate contact and ensure security process is adhered to.
Teams To Collaborate With:
Customer Experience & Managed Service - Ensure we are consistently providing the best service to our customers, proactively monitoring their needs, and integrating their feedback into our future portfolio and propositions
Training:
BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience
Training Outcome:
There are lots of development areas from service desk for example IT support or technical solutions where you can develop in the business
Employer Description:Founded at the beginning of the dot.com bubble in 1996, our CEO Charles Nasser had a light bulb moment to develop a truly customer-focused IT business. Since then, Claranet has grown from an Internet Service Provider (ISP) in the UK to being one of the leading business modernisation experts, who deliver solutions across 11+ countries. At Claranet, we’re experienced in implementing progressive technology solutions which help our customers solve their epic business challenges. We’re committed to understanding their problems, delivering answers quickly, and making a lasting impact to their business. We are agile, focused and experienced in business modernisation. Our approach helps customers make genuine, significant shifts in their business strategy, to deliver financial savings, boost innovation, and create a resilient business. We continually invest in our people and the latest technologies, so our customers get peace of mind knowing that they have access to the best talent and services. In the UK we have around 500 staff working in London, Gloucester, Warrington, Bristol, and Leeds, or as homeworkers.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Understanding IT terminology,Highly motivated,Energetic team player,Positive attitude,Determined and driven,Can-do attitude,Written communication skills,Self-motivated,Able to work under pressure,Customer focused....Read more...
Deliver excellent customer and technology services via the service desk channels
Use service monitoring tools to aid problem-solving and service delivery
Use automation where possible to support the automatic resolution or mitigation of issues
Support, develop and coordinate the effective functioning of business applications
Contribute to the planning of application scalability, configuration changes and releases
Providing virtual support for staff working remotely as well as on-site.
Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
Handle escalated service desk tickets, incident management and service requests as appropriate
Contribute to and resolve escalated customer, supplier, and vendor issues
Develop and demonstrate an understanding of customer and business needs
Participate and assist in driving the knowledge management process
Participate in IT-related projects
Assist with the creation, distribution, and analysis of operational, business and financial reporting
Contribute to the production of IT support documentation as part of the knowledge base
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their careers to enable them to meet their professional goals.Employer Description:Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.
Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at university, and 4 days a week working in the office)
You will be involved with the planning of projects with your Project Manager, including when and how you will collect data which will help us assess potential environmental impacts
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties such as environmental regulators
Carry out fieldwork, including making visual observations on sites, and collecting data to support assessments
Perform routine analysis and data collection
Provide regular updates to your team members, your Project Manager and other relevant people, either verbally or in writing
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BA (Hons) in Environmental Management at The University of the West of England, Bristol.
In addition to this, at Waterman you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and Health & Safety training
Periodic in-house training from internal or external resources
Webinars and e-learning
Development days
Training Outcome:There are great opportunities to progress in your career and experience a diverse range of learning & development opportunities with Waterman. Many of our apprentices will go on to achieve Chartered status. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday between 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including studying at Coventry University and 4 days a week working at our Birmingham office)
You will be involved with the planning of projects with your Project Manager, including when and how you will collect data, which will help us assess potential environmental impacts
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties, such as environmental regulators
Carry out fieldwork, including making visual observations on sites, and collecting data to support assessments
Perform routine analysis and data collection
Provide regular updates to your team members, your Project Manager and other relevant people, either verbally or in writing
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BSc (Hons) in Environmental Science and Management at Coventry University.
In addition to this, at Waterman you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills, including software, people skills and health & safety training
Periodic In-house training from internal or external resources
Webinars and e-learning
Development days
Training Outcome:There are great opportunities to progress your career and experience a diverse range of learning & development opportunities with Waterman. Many of our apprentices will go on to achieve Chartered status.Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including studying at Keele University on a block release timetable, and 4 days a week working at our Manchester office)
You will be involved with the planning of projects with your Project Manager, including when and how you will collect data, which will help us assess potential environmental impacts
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties, such as environmental regulators
Carry out fieldwork, including making visual observations on sites, and collecting data to support assessments
Perform routine analysis and data collection
Provide regular updates to your team members, your Project Manager and other relevant people, either verbally or in writing
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BSc (Hons) in Environmental Science and Management at Keele University.
In addition to this, at Waterman you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills, including software, people skills and health & safety training
Periodic In-house training from internal or external resources
Webinars and e-learning
Development days
Training Outcome:There are great opportunities to progress your career and experience a diverse range of learning & development opportunities with Waterman. Many of our apprentices will go on to achieve Chartered status.Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
Overview
We are currently looking for an IT Operations Technician. This position will be responsible for the day-to-day running of service desk and workplace to level 1. Will perform regular checks to ensure the smooth functioning of these areas. Proactively monitor the helpdesk and ensure that urgent and critical alerts are attended to and completed, ensuring we are meeting our SLA's.
Roles & Responsibilities
Resolving Level 1 support tickets and escalating further if necessary
Helpdesk administration and users training
User accounts & administration and documentation
Deployment of client end point hardware
Supporting Level 2 Technicians with patching, updates, monitoring for outages and backups where necessary.
Always following global processes and procedures and aid in their future development
Assist with the implementations of global IT solutions projects.
Coordinate with other IT departments & facility managers as necessary
Participate in continuous service improvement activities, assisting with root cause analysis
Skills Required
Technical skills - 2 years' service desk experience including working knowledge of computer software and hardware, basic understanding of servers and infrastructure.
Communication skills - Strong written and verbal communicator, able to communicate with team members, management personnel, and end users throughout the organization.
Problem-solving skills - Good problem-solving skills required, especially when it comes to directly addressing user issues with software, hardware.
Personal Development - Ability to work with a never die attitude and willing and able to put the effort for personal development and growth in line with the business requirements.
The salary range for applicants in this position generally ranges between $50,000 and $54,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field-based role
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours dedicated to learning and studying. You’ll also complete one “study day” a week.
At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified, you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30am/9am and finish times 5am/5:30pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Providing first line IT support to staff, students, and visitors, via all the Service Desk’s contact methods, developing the skills and confidence required to operate as a fully effective first line analyst.
Gaining exposure to selected second line support activities as part of the apprenticeship, working alongside colleagues to develop an understanding of the full scope of IT Service Desk support.
Ensure all user interactions are accurately recorded within the IT Service Management (ITSM) tool, maintaining complete and precise ticket documentation. Capture every contact and action taken, enabling effective handovers, consistent service delivery, and full visibility of previous activity.
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues.
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues.
Accurately triage more complex or time-consuming issues to other support teams, by building a thorough understanding of our services and support teams.
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues.
Participating in ITIL-based Incident and Problem Management in line with documented processes.
Updating the Status Page for system outages to keep the wider University informed and sharing updates in the collaboration channel.
Being an advocate for our users proactively escalating issues where IT support is not meeting expected service levels to help ensure timely resolution and the delivery of excellent customer service.
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience.
Any other duties that may reasonably be required in line with your position within IT Services or to help deliver excellent customer service.
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others.
Training Outcome:
Technical Support Analyst
Desktop Support Specialist
Team Leader
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching. People are at the heart of what we are and do. The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success. We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University. We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work. Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries. The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually Monday - FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 pm/5:30 pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at Coventry University and 4 days a week working at our Birmingham office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at Coventry University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICE. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday
9.00am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Main responsibilities:
Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
Manage calls from customers and log tickets into the Sota Service Desk Management Tool
Ensure all problems are progressed in line with Sota best practice
Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction
To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
Continuously strive to improve the efficiency and quality of the service
Ensure compliance with all policies, processes and procedures mandated by the company
Training:Information Communications Technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Pension
Life Assurance
Income Protection
Perkbox Membership
Free use of on-site swimming pool
Employer Description:Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.
Established for over 30 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution.Working Hours :Monday - Friday 08:45 - 17:15Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
JOB DESCRIPTION
Title: IT Intern/Co-Op
Location: Maryland Heights, MO; In-Office Role
Schedule:
Part-Time Co-Op (Starting Immediately; 20-30hrs/week) - Ideal for students looking to gain hands-on experience during the academic year.
Full-Time Co-Op (Starting Immediately; 40hrs/week)
Summary:
Ready to dive into the world of IT? You'll work hands-on with real projects that keep our systems running smoothly. From setting up computers to troubleshooting issues, you'll learn the ropes of IT support while making a real impact.
Minimum Requirements:
Available to work:
Part-Time: 20-30 hours per week OR Full-Time: 40 hours per week.
Currently pursuing or completed a degree in Computer Science or related field.
Comfortable using Microsoft Office and eager to learn new tools.
Strong communication, organization, teamwork, and interpersonal skills.
A proactive attitude, willingness to learn, and initiative.
Preferred: Experience with SharePoint.
Physical Requirements:
Office-based work with extended computer use (up to 8 hours/day).
Must be able to occasionally lift up to 40 lbs as needed.
Students must have housing arrangements in or near Maryland Heights, MO, as housing allowance is not provided.
Essential Functions:
Assist with setting up IT equipment for new requests and new employees.
Provide technical support for users (in-office and remote).
Help manage Help Desk tickets and resolve issues.
Troubleshoot applications and assist with system access.
Assist with phone, network, and printer installations.
Conduct new hire IT onboarding presentations.
Perform other tasks as needed.
Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
Act as a trusted and friendly first point of contact for employees needing IT support.
Deliver excellent customer service shaped by empathy, respect, and clear communication.
Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
Support employees with their hardware, software, and peripherals.
Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption.
Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules.
Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
Install and configure system components, including virtualised cloud elements.
Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
Learn and apply ITIL best practices in your daily tasks.
Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
Work on software upgrades, installations, scripting, and maintenance.
Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Training:This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
Live weekly online sessions – 2 hours per week.
Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
Immersive learning experience through Microsoft Teams Classroom.
Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
Monthly 1-to-1 mentor meetings.
Training Outcome:Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.Employer Description:We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.Working Hours :Monday - Friday - typically 9am - 5.30pm.
There may be some shift work in this role due to us being a global organisation.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Fantastic opportunity to work in an engineering company who design and manufacture ultra-high-quality brake, clutch and other automotive components to Motorsport, top OEM and Special Vehicle markets.
This is an amazing opportunity to learn to become a multi-skilled manufacturing engineer.
You will get the opportunity to work in the following departments:
Design Engineering:
You’ll get an insight into using computer software such as Solidworks 3D CAD software, to produce accurate solid models which have been requested from our customers
Our Design Engineers ensure our components are as strong, light and efficient as possible, through accurate design of parts. Design Engineers work in an office environment designing components on computer software
Research & Development:
To stand still is to go backwards, so in research and development we look into the future, developing new ideas, patenting new processes and ensuring the company is always ahead of the competition
As an R&D Technician or Engineer, you will work in the R&D lab carrying out testing of parts, as well as using a computer to record data
Planning:
You’ll see first-hand how highly organised our planning strategy is. Planning is used to manage the coordination of production workflow, and developing and reviewing production plans with other departments
The manufacturing department is led by the work-to plan that the Planning team put together
As a Planner you will be based in an office using a computer
You will need to speak to other departments to ensure that the plan will work and your customers are updated with any changes as this will effect the delivery dates of components made
Quality Engineering (Metrology)
Quality is where we check each component is visibly correct before it is then compared to a mathematically perfect specification. Any part that is found to be outside these requirements that cannot be easily corrected is simply discarded and the whole process starts again
Quality Engineers and Technicians work in a Quality Lab, where there is a mix of hands-on work such as measuring components, and computer-based work
Production Engineering:
Production Engineering is made up of a team of Production Engineers who support the machining and assembly departments
The Production Engineers will provide technical expertise, help with problems on the machines, diagnose and solve problems, ensuring that the machines that make our products are working smoothly and efficiently. We have a wide variety of CNC machines with Fanuc and Heidenhain controls which are operated by our highly skilled CNC setter operators
Production Engineers work on the shop floor and also at a desk with a computer
Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with your employer and Make UK, which are fully paid for, including:
Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
Advanced Manufacturing Engineering Workplace
Competence Training - in years 2 to 4 in company
Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
In house training in line with your requirements
Further qualifications deemed necessary by your employer
On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering and Manufacturing Support Technician
Training Outcome:
Our Alcon Apprentices, once they have completed a 4 year apprenticeship will become fully qualified Technicians or Engineers in their specialism of engineering
We look to promote from within and some of our Senior Managers today came through the Alcon Apprenticeship Programme
If the management route is not for you, then becoming an expert in your line of work is where we aim to get you
Employer Description:Alcon is a designer and manufacturer of ultra-high quality, low volume brake, clutch and other automotive components. We operate in all areas of the industry around the world. Our clients and their requirements are as wide ranging as the products we supply. From tiny brake-by-wire controllers for Formula E racing cars to calipers required to stop 35 tonnes of armoured vehicle, the only factor common to everything we do is our no-compromise approach to engineering excellence.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
