Help Desk Technical Support Jobs Found 15 Jobs, Page 1 of 1 Pages Sort by:
IT Helpdesk Support Apprentice
Provide first-line support in a technical capacity. This includes providing diagnosis of, and solutions to, problems encountered with computers and other associated IT equipment Undertake routine system administration Liaise with and assist the Systems Administrators in the supporting of staff, students and Fellows via telephone, email and in person, on escalated issues from the help-desk that cannot be dealt with during First-Line works Provide second-line support where required Undertake local administration of the College portion of the University-wide VoIP telephone and mobile phone systems Contribute to the provision of end-user training documentation, including writing instruction manuals and help files for College systems and in-house software Carry out routine clerical administration, such as the logging of support calls and responses, stock control, sales, record-keeping, physical organisation of storage areas etc. Training:Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premise and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Churchill College are a modern and forward thinking college in a central Cambridge location, who are committed to development.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Team working ....Read more...
IT Apprentice
Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting technical team with maintenance tasks and installs Training:Why choose our Azure Cloud Support Specialist apprenticeship? ; The new Microsoft Azure Cloud Support Specialist Level 3 Standard programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to: Learn on-premises and cloud-enabled technologies and services Learn technical content that aligns to and is relevant to employers and the market Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification Get an introduction to Windows, Linux and PowerShell Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure full-time employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programmes offer on-going development tracks. Partnership Education have taken on a number of IT apprentices in the past and those individuals have gone on to have very successful careers within the business. The progression pathway is very clear and will provide many opportunities. Employer Description:Partnership Education is a specialist ICT Services provider to the Education Sector. We pride ourselves on being an education company in technology, and not the other way around. Our mission is simple... to provide outstanding ICT Support to schools.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: IT skills,Attention to detail,Customer care skills,Administrative skills,Team working ....Read more...
SharePoint Helpdesk Administrator
JOB DESCRIPTION Title: SharePoint Help Desk Specialist Who We Are: Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you. Position Summary: Design, implement, and manage SharePoint solutions that enhance collaboration and productivity across Carboline. Support internal teams SharePoint sites for various departments, conduct training courses according and create effective applications and workflows. Essential Functions: Design, develop, and maintain SharePoint sites, lists, libraries, and workflows to meet business needs Collaborate with cross-functional teams to gather requirements and provide technical solutions that align with organizational goals Implement best practices for SharePoint governance, security, and compliance Provide ongoing support and training for end-users to maximize the effectiveness of SharePoint tools Monitor and troubleshoot SharePoint performance and issues, ensuring optimal user experience Stay current with SharePoint updates and enhancements, evaluating their potential impact on existing solutions Conduct virtual classes on SharePoint functions, features, and best practices for new and current employees Support 8x8 (voip) phone system support and user set up Provide Level 2 help desk support for internal and remote users Backup for Azure user environment, including creating and deleting users, managing access, in tune management Perform additional duties as assigned Commit to the Company's safety and quality programs Requirements: 3+ years working with SharePoint, including site design, development, and administration. Proficiency in Power Automate for workflow automation, or similar programs. Experience with SharePoint Framework (SPFx), JavaScript, and REST APIs. Proficient in utilizing SharePoint features such as lists, libraries, pages, and workflows. Relevant certifications, such as Microsoft Certified: SharePoint Associate or similar, preferred. Physical Requirements: This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental requirements are associated with this position. Periodically lifts up to 40 pounds. What We Offer: We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply. "In order to be the best, we must hire the best"Apply for this ad Online! ....Read more...
Apprentice IT Service Desk Engineer
Responsibilities: Answer support calls promptly and handle them in accordance with our documented processes. Record and prioritise customer queries in a ticketing system ensuring adherence to SLAs. Build and maintain customer relationships. Diagnose and troubleshoot a wide range of technical issues providing resolutions or escalating where appropriate. Actioning change requests for user accounts and systems. Deploy and maintain a wide range software on customer systems. Contribute to and help maintain our internal knowledge base. Educate users on how to use various software and systems. Maintain a strong knowledge of our companies’ services and products to help effectively and efficiently respond to customers queries. Training:The training schedule is made up of remote learning session, assignments, and classroom based study. Training Outcome:etiCloud offer successful and structured career progression routes. Our Apprentice Service Desk Engineers develop their technical IT skills and progress into our 1st and 2nd line Engineering teams, with a long term plan to specialise in Infrastructure, Software, Security, or DevOps. We also offer continued learning opportunties through higher level apprenticeships and external training. Employer Description:etiCloud - Delivering tomorrow's technology, today.. Data security is more important than ever. That's not going to change. So you need a company that understands your business needs, and that you can trust to take care of them. But you don't have to take our word for our reliability, security and professionalism (or even the many kind words from our clients), etiCloud is part of the elite top 1% of worldwide business with ISO accreditation. Our ISO 27001 accreditation relates to our defined and implemented best-practice information security processes. So you can be sure that your data, and that of your clients, is secure. We're equally proud of our ISO 9001 accreditation as an integral part of it is customer satisfaction. It demonstrates our commitment to our customer-led approach - one of the reasons we've built, and continue to build, our business on referrals.Working Hours :Monday to Friday, 8 hours per day, 40 hours per week. Shifts between the hours of 8.00am and 6.00pm. The option for out of hours work is available on a rota basis once settled into the role.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative ....Read more...
Apprentice IT Technician
You will be responsible for: Providing high quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Updating pages on school-controlled websites where required Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment e.g. projectors and screens for presentations Training:Level 3 IT Support Technician, delivered by United Apprenticeships. The apprentice will complete training on the job from The Hurlingham Academy, including remote CPD sessions (a minimum of 6.5 hours per week during normal working hours) and two national face to face conferences.Training Outcome:On successful completion the apprentice will be qualified as a Level 3 IT Support Technician which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications. Employer Description:The Hurlingham Academy is a very special community. Ofsted officially recognised our mixed comprehensive school as ‘outstanding’ in March 2024 and inspectors saw that ‘pupils behave exceptionally well and achieve highly.’ Our GCSE results consistently place us in the top 5 United Learning academies and our students have made ‘well above average’ progress for the last six years. This year, a tremendous 85% of students achieved a grade 4 or above in English and maths, with 75% achieving grade 5 or above in the two subjects. At the higher levels, 41% of all students achieved a grade 7 or above in English and maths. These tremendous results are due to the unique culture that has developed at The Hurlingham Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child and embedding a culture in which every single child matters and must be supported to achieve their full potential. 42% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most economically needy students achieve the best GCSE results possible. At The Hurlingham Academy, we strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love each subject and enjoy their learning. Our staff body is a collaborative, close-knit and diverse community that learns together, has fun together and continues on our journey towards all-round excellence for each individual student, year after year. Our staff feel empowered, supported and are provided with the highest-quality professional development. As part of United Learning, staff at The Hurlingham Academy enjoy enhanced rates of pay, additional planning days, shared curriculum resources, access to subject advisers and networks, 20% PPA time across an average working week, enhanced parental leave, wellbeing support, access to free and confidential counselling support, an excellent CPD offer and career progression opportunities within school clusters. The Hurlingham Academy is located in Fulham, West London, just 10 minutes from Parsons Green tube station and within a stone’s throw of the River Thames. We welcome visits from prospective applicants.Working Hours :Monday - Friday, 8.10am - 4.10pm. Term time only.Skills: Communication skills,Organisation skills,Number skills,Analytical skills,Logical,Team working,Non judgemental,Literacy Skills,Ability to self evaluate,Self-motivated,Flexible approach,Willingness to travel ....Read more...
Customer Services Coordinator
Ready to be part of something exciting? We're on the hunt for a dynamic Customer and Partner Services Coordinator to join our fast-growing operations team in the vibrant world of hospitality and leisure. If you're a confident communicator, tech-savvy multitasker, and thrive in a fast-paced environment, this could be your next big adventure. As we continue expanding across the globe, we need proactive problem-solvers who love working with people and making things happen. Sound like you? Keep reading, this could be the opportunity that takes your career to the next level.You'll need to be confident, proactive, tech-savvy, organised, and a great communicator. Ideally, you'll have at least 12 months' experience in client-facing roles, and any background in hospitality, events, or customer support would be a big bonus. An interest in digital marketing, tech, or design would also go down a treat - we're a creative and tech-led business with a focus on incredible guest experiences and industry-leading client support .Although the role is primarily home-based, there may be times where you'll need to provide on-site technical support, so a bit of flexibility for site visits is important.A day in the life.. Entering and maintaining partner info in our CRMManaging paper and ink stock levels at partner venuesPartner onboarding (CRM setup, contract management, etc.)Analysing reports/results and acting on findings, coordinating with staff and clientsDelivering top-notch, friendly tech support via email, phone, and support deskProactively resolving issues with help from our engineering & tech teamsProducing accurate reports and invoices on timeBooking and planning photobooth setups for corporate events/functionsSupporting credit control activities when neededLiaising with Management Teams and providing supportDispatching equipment to venuesParticipating in team meetings and driving actions/projects forwardOnsite technical support Your toolkit will include Enjoy working as part of a team in a fast-paced settingAbility to communicate with customers, partners and venue staff at all levelsGood IT skills including MS Word, Excel and Outlook as you will be responsible creating contracts, emailing partners and amending excel spreadsheets.Good literacy and numeracy skills as you will be producing reports and documents.Work under pressure and to be able to determine and organise priorities, with minimal supervision.No prior knowledge of photobooths is required as we are such a niche industry however some experience of working in the hospitality industry (bar work/events) would be an advantage Business Level knowledge of a European language would be amazing! What to expectThis position includes evening and weekend work. We're looking for enthusiastic people who can spend up to three weeks in Newcastle for initial hands-on training. After that, you'll be expected to spend 1-2 days per month at our Gosforth HQ. This helps keep you connected to the wider team, supports ongoing training, and keeps you close to our R&D hub, where we test new ideas, build cool stuff, and share what's next.We don't just offer a job, we offer a chance to grow, learn, and be part of something exciting. You'll get a competitive salary, flexible working options, and the chance to work with a passionate, supportive team. Plus, plenty of opportunities for training and development to help you level up your skills. Oh, and the usual perks like holiday allowance, pension, health schemes, plus the chance to be at the forefront of innovation in a fast-moving industry. ....Read more...
Mobile Contract Supervisor
Mobile Contract Supervisor - Central London - Commercial portfolio - up to 55k plus travel One of the capital's most established building maintenance contractors is currently looking to recruit a mobile contract supervisor to work across a number of high end blue chip commercial maintenance contracts covering Central London and the City. The role will be based from their Central London head office and time will be spent out and about across the client sites. The role will be working predominantly in a hands off capacity but there will be times when you are expected to assist with engineering duties. The role will be managing a team of four engineers across the portfolio and dealing with things such as management of small works, attending client meetings, appraisals and recruitment. Duties and responsibilities:Reporting to the Regional ManagerSupport the site managers and lead the portfolio in their absenceIdentify and quote for adhoc/extra/minor works across the sitesResponsible for Statutory & Code compliance of all sites, ensuring all sites remain compliant and are operating to the latest Technical and Health and safety guidance.Ensure Planned Preventative Maintenance (PPM) is carried out and ensure all PPM schedules are utilised and the appropriate documents controls are in place and up to date.Ensure compliance with statutory responsibilities and maintain records as required.Provide feedback on team and individual performance and identify development needs, conducting regular 1-2-1 and team meetings and performance reviewsFirst line supervision of Specialist Service Contractors, including Induction and signing off and actioning minor worksUtilising Help Desk and PPM systems to monitor staff’s performance and ensure service delivery and all SLA’s and KPI’s are met.Review the log books - Each week go through a different log book to ensure it is up to date and holds all the relevant information.Carry out hands on PPM and reactive maintenance as and when requiredAttend client meetingsOffer technical support to the client and engineering teamApplicants for the role must be able to meet the following criteria:Electrical, Mechanical or Building Services Engineering. HNC, NVQ Level 3 or Equivalent2-3 years leadership experience combined with good Mechanical and Electrical technical knowledge Proven experience as a Supervisor across multiple Contracts/ProjectsCapable of costing and supervising Reactive Repairs and Small Project worksA proven track record of delivery within the M&E Maintenance sectorKnowledge of SFG20 or Equivalent Maintenance SchedulesExperienced in Statutory & Mandatory Compliance Maintenance Records IOSH Working / Managing Safely, Safe system of Work Procedure – PTW; RAMS etc. Team PlayerComputer LiterateAble to Work on Own Initiative ....Read more...
IT Apprenticeship
Troubleshoot and resolve incidents to support our customers on our various hosted service platforms. Escalate customer service incidents to our partner channels, ensuring key SLAs are maintained where applicable. Provide best practice recommendations and answer technical questions from our customers enabling them to leverage full potential from their solutions. Work alongside experienced engineers with customers to configure enhancements to evolve their Route 101 deployed solutions. Create and update support tickets on our Support Desk systems and provide regular updates on incidents to our customers. Provide change and maintenance notifications to customers and field any associated queries relating to partner change activity. Assist in maintaining internal company IT systems as well as staff laptops and peripheral equipment. Working on PowerShell and scripts. Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment. You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person. Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Through the Level 3 IT Support Apprenticeship, you’ll gain a comprehensive understanding of IT infrastructure, support systems, troubleshooting methods, and cloud services. Training includes live sessions, practical tasks, and one-to-one mentorship to ensure you build skills that last. Employer Description:Outsource the day-to-day management and configuration of your platforms to us so you can concentrate on what matters most - your customers. More than a service, we view our Managed & Value Realisation Services as a strategic partnership. Our team is committed to delivering ongoing value and long-term success, providing proactive, thorough and responsive service across your entire tech stack using world-class software and a skilled team of people with extensive experience.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working ....Read more...
IT Service Desk Officer / Help Desk Support
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development. They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’, enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent. The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy. Your day-to-day responsibilities would include the provision of a high quality, customer focussed support service that includes managing the support of both internal and external clients, timely logging, monitoring, resolutions and closing of incidents and queries. You will also assist with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting. Essential Previous commercial 1st Line Help Desk or IT Support experience Experience of installation, configuration and troubleshooting of systems, network, and hardware issues. Windows 10/11 desktop support Microsoft Office 365 Active Directory administration Some general networking skills to include TCP/IP Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host PC/Laptop Hardware Support Desirable Virtualisation (Hyper-V ideally, but also Citrix or VMware) Windows Server 2012/2016 Anti-virus and backup solutions SharePoint Telephony & Mobile Devices CRM software Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc. Any suitable certification, Microsoft, ITIL, PRINCE2 or similar. As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more. Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website. ....Read more...
Apprentice IT Technician
You will be responsible for: Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, bans) Keeping records of all users including the management of laptop loans Handling printing problems – both hardware and software Dealing with user account problems as and when they occur Hardware – routine checking, fault-finding and rectifying, general maintenance Stock control of consumables and hardware ordering, distribution and paperwork Daily checking and backing up of servers Escalating calls or technical issues internally or to third parties as appropriate To assist and train students and staff in the use of the Network when applicable Updating pages on school-controlled websites where required Changing telephone extensions and names on the school phone system Assisting the IT Lead in all IT-related projects Updating IT equipment and maintaining the asset register Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations Training Outcome:On successful completion, the apprentice will be qualified as a Level 3 IT Support Technician, which will provide a clear progression path, enabling individuals to develop their skills and advance in their careers. The knowledge gained through apprenticeships can serve as a solid foundation for further specialisation or higher-level qualifications.Employer Description:The Elms Academy is a diverse and vibrant community situated on Clapham Common. In 2024 our A level results were ranked amongst the top in United Learning Academies with 36% A*-A and 71% A*-B grades. In terms of GCSE results, a tremendous 76% of students achieved a grade 4 or above in both English and maths, with 59% achieving grade 5 or above in the two subjects. Our progress 8 score was +0.91 which put us at the top of the Lambeth borough. These results are due to the unique culture and community that has developed at The Elms Academy. The highest expectations of students and real academic rigour are combined with a strong focus on developing the whole child. There is a culture in which every single child matters, and must be supported to achieve their full potential. Unlike local selective schools, our pupils are from a variety of backgrounds and are mixed gender, meaning that Grammar Stream pupils will learn how to socialise and communicate effectively with others. 41% of our students are pupil premium (nearly twice the national average) and so we are working to help some of the UK's most disadvantaged students achieve the best GCSE results possible and thus change lives. All staff at the academy are driven by a strong mission to provide educational excellence to students with the least privilege. Our results show that The Elms Academy is a place where students from all backgrounds thrive academically and socially in an atmosphere of mutual respect, tolerance and diversity. Our academic approach is for every student in every lesson to enjoy their learning. We strive to ensure that our teaching standards are exceptionally high, and that children feel safe and supported in school. Lessons follow a knowledge-rich and academically rigorous curriculum, and we place a significant emphasis on teachers inspiring their students to love their subject through strong personal subject knowledge and a passion for their subject. The Elms Academy is a close-knit and diverse community that learns together, has fun together and continues on our journey towards all-around excellence for each individual student year after year. The Academy has cultivated a friendly and welcoming environment for all its staff, with a strong collaborative culture that has community at its heart. Our staff feel empowered, supported and are provided with the highest-quality professional development and effective performance management. We pride ourselves on ensuring that every member of staff is supported to be the best they can in the classroom and to achieve their career aspirations. That helps us to build our own talent pipeline. We have made staff wellbeing a priority by promoting good physical and mental health and listening to the feedback from all staff.Working Hours :Monday-Friday between 8.10am-4.10pm. Term time only.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Literacy Skills,Self-motivated,Flexible approach,Willingness to travel ....Read more...
Apprentice Support Technician
Company Overview At IITAC, we value providing superior customer service and are committed to the successful operation of our information technology systems. The role of help desk technician will assist our customers with questions and problems concerning computer systems, hardware, and software. The technician will work with customers remotely and in person, guiding them through systems configuration and troubleshooting, aiming to resolve issues with efficiency and maintaining a high level of customer satisfaction. The role requires excellent problem-solvers with outstanding communication and customer service skills. Job Purpose To provide a consistent high level of customer service by providing timely, effective and knowledge-based IT support to all IITAC customers, fielding questions and concerns to provide optimal IT-based solutions. Objectives Provide quick and effective assistance with information technology systems Guide customers remotely and in person through systems configuration, troubleshooting and maintenance Listen attentively to customers’ questions and concerns and offer optimal solutions Prioritise customer satisfaction in all communications, directing unresolved issues to next-level personnel Work with desktop support engineers to provide customers with superior service Represent IITAC with professionalism and integrity while helping to advance our company mission Responsibilities Respond to tech enquiries over the phone, via email, through online chats, or in person Inform customers about IT products and services Walk customers step-by-step through the problem-solving process Help with troubleshooting hardware and software Follow up with customers to maintain high level of service Communicate customer feedback to the appropriate internal team members Skills and qualifications Excellent problem-solving and analytical skills Comprehensive knowledge of computer systems and experience troubleshooting hardware and software The ability to break down technological processes and deliver clear, step-by-step instructions Patient, friendly demeanour with a great aptitude for listening Strong verbal and written communication skills Commitment to providing exceptional customer service Personal Attributes Passion for problem-solving and customer service Tech savvy, with experience working in a tech-related field Ability to diagnose and resolve a variety of technical issues Team-oriented mindset with an openness to constructive feedback Eagerness to learn new technologies and systems Training:Day-release training will take place at Burnley College. Training Outcome:Potential for employment on successful completion of the apprenticeship. Employer Description:IITAC provides a comprehensive range of leading edge IT and communications services to companies and organisations, large and small, around the world.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Patience,Great aptitude for listening,Friendly demeanour,Tech savvy,Eagerness to learn ....Read more...
IT Coordinator
Recruit4staff is proud to be representing their client, a leading manufacturing company, in their search for an IT Coordinator to work in their leading facility in Nr Oswestry.For the successful IT Coordinator, our client is offering. Competitive salary £40,000 Per AnnumPermanent position25 days holiday + Bank Holidays, with the ability to buy and sell annual leave each yearParticipation in the Company’s annual bonus schemeDay shifts Monday to Friday, 8 AM to 5 PM (37 hours per week)Death in a service company pension planCompany sick payHealth Care SchemeCycle to Work Scheme The Role – IT Coordinator: Our client is taking a strategic step to strengthen its on-site IT capabilities by appointing dedicated ICT specialists at its most critical and high-impact locations.We are seeking an IT Coordinator to lead local IT operations, support end users, and ensure infrastructure reliability in close collaboration with our global and outsourced teams.This role offers a dynamic and international working environment where your contributions will directly improve the everyday digital experience of our employees. End User Service and Support (as part of the global support process): Working as a 2nd/3rd level end-user support, providing onsite assistance for the Global Service Desk and application teams. Responsible for tracking and resolving incidents, requests, and tasks for the locations and services under your responsibility.Ensuring that our knowledge base is kept up to date. Proposing improvements and enhancements based on experience and feedback from end users. Infrastructure and Governance: Maintain CMDB Data and required documentation on infrastructure for the locations of your responsibilitiesProviding hands & feet assist as part of the IT Support ModelResponsible for aligning business needs with the vendors selected by the client, ensuring that the system will follow Technical Standards, Security Policies, ITIL best practices, and global processes.Transfer knowledge and know-how from business applications owners to global documentation and CMDB, working actively on the projects for CMDB improvements. Managing local Internet service providers and mobile carriersAvailable to work out of regular working hours when it is commonly agreed (according to local legislation) Project Management and Service Coordination: Participation as a technical specialist in global and regional projects like service deployments, office moves and acquisitions and divestment activities. Participation in agreed governance meetings to represent your responsibility areas.Local invoice reviewerPeripheral procurement VOIP and MDM Telephony, VoIP and mobile device support, including device procurement, subscription management and managing the life cycle of the contract with the mobile phone company provider (renewal and negotiations), with approval of the local business manager and line manager What our client is looking for in an IT Coordinator: Computer Science diploma, Electronic Engineering, or equivalent job experience - Essential5+ years of experience in technical IT support roles – Essential Knowledge in Windows desktop computing (MacOS is an advantage) – Advantageous Knowledge in Microsoft server and server infrastructure management – Advantageous Knowledge in tablets, mobile phones and telephony (fixed and VoIP) – Advantageous Knowledge in network infrastructure management – Advantageous Fluency in English – Essential ITIL framework knowledgeHaving experience working in a global organization is preferredStrong communication and interpersonal skillsThe ability to ‘step into the end-user’s shoes and the attitude ‘I am here to help you’Willingness to travel frequently – Essential / between branches Alternative job titles to the IT Coordinator:IT Coordinator, IT Troubleshooter, IT Technician, IT SpecialistThe IT Coordinator is commutable from:Ellesmere, Wrexham, Oswestry, Shrewsbury, Telford, Chester, Llangollen, Ruabon, Whitchurch, Shropshire, Powys, Cheshire, MidlandsFor further information about this IT Coordinator role and/or any other positions, please apply now.This vacancy is being advertised on behalf of Recruit4staff (Wrexham) Limited, which is operating as a recruitment agency, agent, agency, employment agency, or employment business. ....Read more...
IT Support Apprentice
I.T. Apprenticeship Role with ECC June 2025 As an IT Apprentice, you’ll be working closely with our First, Second and Third Line technicians as they support our existing and new customers’ IT requirements. You’ll have a keen interest in IT and must be able to work as part of a busy support team. Working closely with other departments you will need to build relationships with both internal and external customers. We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner. We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus. Specific duties will include (but aren’t limited to): The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails Using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions Resolving the initial query to the best of your ability if you don’t need to escalate. recognising when a call is urgent and escalate accordingly, Carrying out configuration and testing of new kit prior to install at customer site The ability to work as part of a team, whilst remaining self-motivated in managing your own workload; the ability to demonstrate an excellent customer service focus when dealing with clients We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs. Ultimately we’ll work to promote you through the ranks of 1 st , 2 nd and third line support! Our customers are supported from 8:30am – 6:00pm Monday – Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu. In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCE Grade A-C level in both English and maths.Training:Your training plan: All training will be delivered online by Wise Origin, offering flexible, expert-led instruction with interactive sessions and digital resources. This ensures apprentices can develop their skills while balancing work commitments More training information: Wise Origin is a national training provider which was established in 2006 We deliver further education and provide employment opportunities through our Apprenticeship Programmes and other funded provisions We specialise in Digital, IT & Data Apprenticeships and our aim is to help businesses and individuals make wise decisions for better futures Throughout the program, you will receive dedicated support from your tutor to ensure your success Upon completing your apprenticeship, you will be awarded the Level 3 Information Communication Technician Apprenticeship Standard Training Outcome:Ongoing career development and progression opportunities upon successful completion of the apprenticeship.Employer Description:Learning for Futures Ltd (trading as Wise Origin) is a national training provider, proudly rated Ofsted Grade 2. Since 2006, we have specialised in delivering high-quality apprenticeship training across diverse sectors, with a strong focus on IT and Digital. Our mission is to provide nationally recognised apprenticeship programs that drive positive outcomes and qualifications. We are committed to maintaining exceptional standards of training and fostering an inclusive learning environment that empowers individuals and supports employer success.Working Hours :8 am-5 pm pm Monday-FridaySkills: Communication skills,IT skills ....Read more...
Global ERP Development Manager
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Tremco Barrier Solutions Inc., Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Global ERP Development Manager Globally manages the ERP development staff of the IT department. In addition, continues to perform development work, when necessary, while serving as the leader of the team. Provide leadership and management to the global ERP development staff, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both global business processes and global IT solutions. Essential Duties and Responsibilities: Demonstrate strong leadership while working with the global IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business. Provide management of global IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Manages consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed. Provide guidance to, and support IT professional development of, the development staff by day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT). Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget. Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community. Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits. Demonstrate strong formal and informal communication skills including written, oral and team. Reads, writes, and communicates fluently in English. Other duties may be assigned, as necessary. Additional Job Functions: (Other Less Critical Job Activities) Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Managerial Responsibilities: This position has a staff of global, professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and management to project team members, consultants, contract programmers, interns, and temporary help, as required. Management includes work assignments, discipline, quality/performance reviews, training, and scheduling. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT is required. Practical Work Experience Required: 8 - 10 years of applications programming experience. 8 - 10 years of systems analysis and design experience. 5 - 7 years of experience in project management skills. 5 - 7 years of experience in managerial project leadership and/or overseeing the work of project team members is preferred, but not required. Read, write, and communicate fluently in English. Special Knowledge and Skill: Demonstrates leadership and management abilities. General knowledge and understanding of business operations. In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP S/4HANA application software and SAP BTP (Business Technology Platform), including its functions and capabilities, installation, and support requirements. Additional application software systems and technology platforms are a plus, such as Avalara, Goplicity, Vertex, Readsoft, Easysoft, Screen Personas, Liquid UI, etc. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Excellent communication skills. Working knowledge of multiple computing platforms. Working knowledge of multiple relational databases. Working knowledge of IT communication networks. Analytical Abilities: Requires an elevated level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Technical Skills: Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, Teams. Proficiency with, but not limited to, SAP Applications and Databases, Development Tools and Integration Components, SAP BTP (Business Technology Platform), ABAP, SQL, CDS Views, Java, JavaScript, SAPGUI, Eclipse, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, S/4HANA, SD, FI/CO, MM, PP, EH&S, PM, CS, QM, TMS, SCM, WM, EWM, BW, APO, GTS, EDI, IDOC Analysis and Development, SAP Fiori Apps, SAP Netweaver Gateway, Web Services Design and Development, API/BAPI Design and Development, Custom Development for BADIs, Enhancements and User Exits, SAP PI/XI, Business Explorer, Liquid UI, Debugging and Tracing Utilities, HTML, XML, SAP Workflow, Technical Specification Design. Working knowledge of, but not limited to, Microsoft Windows, Microsoft Azure, Microsoft SharePoint, Microsoft Power BI, Microsoft Power Platform, Microsoft PowerApps, Microsoft Flow, Linux, Web Browsers and VPN clients. Basic understanding of IT communication networks. Certificates, Licenses, Registrations: None required but would be helpful. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. This position will be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations will be made to enable individuals with disabilities to perform the essential job functions. Works from home and/or in an office environment with controlled climate and quiet conditions. (80 - 100%) Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Team Leader ERP Development (NA)
JOB DESCRIPTION Team Leader ERP Development (NA) Supervises the ERP development staff of the IT department in North America. In addition, continues to perform development work, while serving as the leader of the team. Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both business processes and IT solutions. Essential Duties and Responsibilities: Demonstrate strong leadership while working with the IT development staff, end-users, IT management and business analyst team members, while supporting the implementation of strategic information systems and business solutions that support the operational needs of the business. Provide supervision of IT resources (primarily the development staff) and other project team members for the implementation of information systems and business solutions. This includes responsibilities associated with day-to-day project management, such as, but not limited to: project definition (scope, timeframe, resources, costs), weekly status, issue identification and resolution, etc. Supervises consultants, contract programmers, interns, part-time clerical assistance, and business team members, as needed. Provide guidance and support IT professional development of the development staff by: day-to-day management of project personnel, setting and monitoring annual performance objectives and conducting performance reviews, training, (formal and informal OJT). Perform analysis and development duties and activities. Provide overall development support in the implementation of new ERP application software packages, package modules and new releases upgrades. Projects may be global and cross-divisional and can be solely business re-engineering and/or IT. This support should be of the highest quality, on-time and within budget. Plans and schedules development projects and staff assignments. Coordinates the scheduling of work with the other IT departments, including business analyst and technical teams, as well as the business community. Assist in the identification of multiple alternatives and objectively evaluate each for the best solution balancing both business needs and cost benefits. Demonstrate strong formal and informal communication skills including: written, oral and team. Reads, writes, and communicates fluently in English. Other duties may be assigned. Additional Job Functions: (Other Less Critical Job Activities) Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Note: Other duties may be assigned, as required, based upon the demands of project or problem resolution specifics. Supervisory Responsibilities: This position has a staff of professional IT analysts and/or developers as direct reports and is the final decision maker on hiring and terminating. Also provides direction and supervision to project team members, consultants, contract programmers, interns, and temporary help, as required. Supervision includes work assignments, discipline, quality/performance reviews, training and scheduling. Competencies: Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, team work, leadership, effective communication skills, organizational skills, professionalism, commitment to quality, ability to manage multiple concurrent projects/tasks. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College degree in IT or business is preferred, but not required. Practical Work Experience Required: 5 - 7 years of applications programming experience. 5 - 7 years of systems analysis and design experience. 2 years of experience in project management skills. 2 years of experience in supervision or project leadership, overseeing the work of project team members is preferred, but not required. Read, write and communicate fluently in English.Special Knowledge and Skill: Demonstrates leadership and supervisory abilities. General knowledge and understanding of business operations. In-depth knowledge of specific functional areas of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In-depth knowledge of the SAP application software, including its functions and capabilities, installation and support requirements. Proficiency in analysis, design and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of many computing platforms. Working knowledge of several relational databases. Working knowledge of IT communication networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT solutions. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, and governmental regulations. Ability to write formal business correspondence and specification documents. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and vendors. Must be able to read, write and communicate fluently in English. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Technical Skills: Must be highly skilled in the use of personal computers. This includes proficient use of Microsoft Office 365 applications, such as, but not limited to, Outlook, Word, Excel, PowerPoint, Visio, SharePoint. Proficiency with SAP applications and databases, development tools and integration components, such as, but not limited to, ABAP, SAPGUI, Adobe Forms, Adobe Live Cycle Designer, Smartforms, SAPScript, ECC/Oracle, S/4HANA, SAP BW, SAP APO, SAP GTS, SAP Fiori Apps, SAP Netweaver Gateway, SAP PI/XI, Business Explorer, Synactive GuiXT/Liquid UI, debugging and tracing utilities, HTML, XML, SAP Workflow. Working knowledge of web browsers and VPN clients. Basic understanding of IT communication networks. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Works from home and/or in an office environment with controlled climate and generally quiet conditions. (80 - 100%) Some travel, including overnight travel, may be required for training opportunities and/or business engagement at various locations. (0 - 20%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...