You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues, solutions, and sales opportunity progress by creating cases within the company's help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as the first response to all incoming support tickets
Make sure that client documentation is well-maintained
On-site visits to our clients' offices to help them with IT
Continue your education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
Other duties as assigned from time to time.Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:We work with law and accounting firms every day.
We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.
The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.
This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.
Duties and key responsibilities:
Provide first-line technical support via phone, email, and in person.
Troubleshoot hardware and software issues logged by end-users.
Log and track support requests using the service desk ticketing system.
Create and support Microsoft 365 user accounts.
Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
Support software deployment, updates, and patching across the network.
Help manage user accounts, permissions, and group policies in Active Directory.
Monitor and respond to alerts from system monitoring tools.
Support the team in maintaining IT documentation and asset records.
Learn and apply IT best practices and security protocols.
Travel to other Cory sites across London required.
Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.
Training Outcome:A full-time position as an IT Support Technician is available on the successful completion of the apprenticeship.Employer Description:Cory is one of the UK’s leading waste management and recycling company. We operate one of the largest energy from waste facilities in the United Kingdom, with a unique river-based infrastructure on the Thames for delivering waste.
The company currently works directly with eight London Boroughs, including Hammersmith and Fulham, Lambeth, Wandsworth, Bexley, Tower Hamlets, the Royal Borough of Kensington and Chelsea, Barking and Dagenham, and the City of London.
Cory is currently investing more than £900 million in its operations and river infrastructure over the coming years. This includes the planned Riverside 2 energy from waste facility next to the company's existing energy from waste facility in Belvedere and a new Transfer Station in Barking, which will be the largest in the UK.Working Hours :Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.Skills: Communication skills,Problem solving skills,Genuine interest in IT,Windows operating systems,Word, Excel, Outlook,Customer service skills,Extremely punctual & reliable,Proactive and responsive,Willingness to learn....Read more...
Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls.
Monitor and manage network performance, escalating issues as necessary to ensure service continuity.
Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources.
Report and coordinate incidents requiring third-party support, following agreed escalation procedures.
Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs).
Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager.
Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.
Training:Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students.
The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth.
In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk.
Set up, configure, and maintain computers, mobile devices, printers, and other hardware.
Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops.
Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling.
Support the IT team in managing data and IT security measures, including antivirus and patch management.
Assist in onboarding and offboarding employees, including account setup, equipment allocation, and access rights management.
Arrange deliveries and collections of IT equipment to and from remote working staff.
Participate in training sessions and workshops as part of the apprenticeship programme.
Ensure compliance with internal policies and procedures, GDPR and other relevant data protection regulations.
Deliver excellent customer service, responding promptly and professionally to all IT queries.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:JH&P office is seeking an IT Apprentice to join our IT Team in the London Office. JH&P was founded on a fundamentally different philosophy to other wealth managers, specifically on the principle of being prepared to go beyond, above and beyond.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills....Read more...
Perform both first and second line support via remote or desk visit.
Prioritise and diagnose incidents and requests according to agreed procedures.
Investigate causes, resolve or escalate to senior team members.
Act as the main contact point, receiving and handling requests for support via multiple channels.
Analyse causes of incidents and inform service owners to minimise the probability of recurrence and contribute to service improvement.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Upon successful completion of this apprenticeship, you may have the opportunity to join the business permanently or progress onto a more advanced apprenticeship.
Employer Description:Founded in 1800, Downing College in the University of Cambridge has a unique and magnificent setting among twenty acres of lawns and trees yet is located in the centre of Cambridge. The open landscape has a superb collection of neo-classical buildings from the nineteenth, twentieth and twenty-first centuries. Those living and working in Downing enjoy a beautiful environment unique in Cambridge in its spaciousness.
The College is composed of approximately 50 Fellows and 165 non-academic staff and its aim is to help all students to develop their academic ability and personal potential during their time here. We pride ourselves on being a friendly and informal community for Fellows, staff and students alike. Set within this expansive and beautiful landscape, Downing also has a thriving conference business and provides customers with a choice of superior conference, meeting and theatre facilities.Working Hours :Monday to Friday, between 9am - 5pm with 30 mins for lunch.Skills: Communication skills,IT skills,Analytical skills....Read more...
This is a varied role combining desk-based work with practical, on-site tasks. You will learn new skills, gain industry experience, and work towards recognised qualifications in IT.
Key Responsibilities (training provided):
Assist in maintaining and monitoring the stability and security of our IT networks
Support colleagues with day-to-day technical issues, providing clear guidance and solutions
Help deploy IT infrastructure, including network cabinets, cabling, Wi-Fi systems, and CCTV installations
Learn to identify and resolve technical problems to keep business operations running smoothly
What You’ll Learn and Work With:
Networking: TCP/IP, VLANs, DNS, NAT, Firewalls, VPNs
Infrastructure: Cabling, Wi-Fi, CCTV systems
Windows Server: Hyper-V, Active Directory, file shares
Linux Server basics
Office 365: User administration, Exchange, SharePoint
Windows 10/11: Upgrades, antivirus, Office 365 applications
Skills and Qualities We’re Looking For:
A genuine interest in IT and technology
Good communication skills with the ability to explain technical information clearly
Strong problem-solving skills and a willingness to learn
Ability to manage time effectively and prioritise tasks
A positive, can-do attitude with a flexible approach to changing needs
Personal Attributes:
Team Player: Works well with colleagues and builds positive relationships
Curious and Eager to Learn: Always looking to improve skills and knowledge
Proactive: Keen to try new approaches and find solutions
Confident Decision-Making: Willing to take responsibility once trained
Requirements:
Full UK driving licence with access to transport
A basic understanding of computers and networks (helpful but not required – full training will be provided)
This is an excellent opportunity to start your IT career, learning from experienced professionals in a supportive environment while gaining hands-on experience in a wide range of technologiesTraining:
You will be working towards a Level 3 Digital Support Technician apprenticeship standard qualification
The apprenticeship consists of a mixture of off the job training and on the job mentoring and development within the workplace
You will be required to attend St Austell College weekly
Training Outcome:
The apprenticeship and in work training will cover a wide range of technical skills
From this you will gain knowledge to have a career as an IT technician, applications technician and much more
Future options to complete further training in specific subjects, e.g. Microsoft 365, Networking which can lead careers such as Network Engineers, SOC Engineers, cloud Technician
Employer Description:Monkey Tree Holiday Park is a family-run, award-winning company known for its warm, inclusive, and supportive culture. We pride ourselves on creating a positive and fun working environment where every team member’s contribution is valued, and there’s plenty of room to grow. Joining us means being part of a close-knit team with the opportunity to develop your skills and gain experience not only at the holiday park but also across our other vibrant outlets in Padstow, Truro, and St Austell, making it an exciting place to build a rewarding career.Working Hours :Monday to Friday between the hours of 8.00am - 6.00pm. You are required to work flexibly and will at times be required to work unsociable hours including evenings, nights, weekends, bank holidays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides via our helpdesk.
What you'll learn:
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Safeguarding Responsibilities:
To know the identity of the School’s Designated Safeguarding Lead and Deputy
To proactively be alert to indicators of potential safeguarding issues and report these immediately in accordance with school procedure
To be aware of the School’s policies relating to Safeguarding and Child Protection, Code of Conduct and Health and Safety, and follow their requirements
Attend training relating to the Safeguarding of Children
Engage in safe practice and professional conduct to safeguard children and mitigate against the potential for misunderstandings or situations being misconstrued
Create safe and secure learning environments
The school is committed to safeguarding and promoting the welfare of children and young people and has a range of policies and procedures in place which promote safeguarding and safer working practice across the School. We expect all staff and volunteers to share this commitment.
We will ensure that all our recruitment and selection practices reflect this commitment. All successful candidates will be subject to enhanced Disclosure and Barring Service checks along with other relevant pre-employment checks, including checks with past employers.Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential. By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty. Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world. TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday, 9.00am - 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
