IT Support Engineer (Help Desk)
Location: West Malling
Rate: £25.00 - £30.00 per hour (depending on experience)
Duration: 2–3 Month Temporary Contract
Hours: 37 hours per week, Monday to Friday (shift rota between 8:00 am – 5:00 pm)
Are you an experienced IT Support Engineer looking for your next contract opportunity? We're recruiting for a hands-on Help Desk professional to join a busy IT team, providing first and second line technical support across a varied desktop environment.
This is an excellent opportunity for someone who enjoys troubleshooting, working directly with users, and getting involved in a broad range of desktop support, hardware deployment and Microsoft technologies.
What you'll be doing
- Providing first and second line IT support via the help desk.
- Diagnosing and resolving hardware, software and networking issues.
- Logging, prioritising and managing support tickets through to resolution.
- Installing and configuring PCs, laptops, printers, mobile devices and peripherals.
- Supporting Microsoft Windows, Microsoft 365, Outlook, Teams and Intune environments.
- Providing remote support to end users.
- Assisting with desktop builds, imaging and device deployments.
- Supporting basic networking, server administration and security tasks where required.
- Maintaining IT assets, documentation and inventory records.
- Delivering excellent customer service while working to agreed service levels.
What we're looking for
- Previous experience in an IT Support, Service Desk or Help Desk role.
- Strong knowledge of Windows desktop operating systems and Microsoft 365.
- Experience supporting PCs, laptops, printers and mobile devices.
- Good troubleshooting and fault-finding skills across hardware and software.
- Familiarity with Outlook, Exchange Online, Teams and Intune would be highly desirable.
- An understanding of networking fundamentals (TCP/IP) and basic server environments is advantageous.
- Excellent communication skills with a customer-focused approach.
- Ability to prioritise workload and work effectively both independently and as part of a team.
- Comfortable with hands-on hardware installations and equipment deployment.
What's on offer?
- Competitive hourly rate of £25.00–£30.00 per hour, depending on experience.
- Immediate start available.
- Interesting and varied technical support environment.
- Friendly and supportive IT team.
- A great opportunity to gain experience within a well-established organisation.
If you're an IT Support professional available at short notice and looking for your next contract, we'd love to hear from you. Apply today!
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
IT Project Delivery Engineer – Managed Services Wolverhampton | Onsite £55,000 - £65,000Our client, a growing and highly successful Managed Services Provider, is seeking an experienced IT Project Delivery Engineer to join their team in Wolverhampton.This is an exciting opportunity for a technically capable and customer-focused professional who enjoys working across the full project lifecycle, from solution design and pre-sales consultancy through to project delivery, implementation and ongoing technical support.The role offers a unique blend of technical leadership, project management and client engagement. You will act as a senior escalation point for the Service Desk whilst leading infrastructure and cloud projects for a diverse customer base. Working closely with clients, you will help design and deliver business-critical technology solutions across Microsoft cloud and on-premises environments.Key Responsibilities:
Acting as a senior escalation point for complex technical issues across the Service Desk.
Managing and delivering infrastructure and cloud projects from initial scoping through to completion.
Working with clients to understand business requirements and design appropriate technical solutions.
Supporting the pre-sales process, including technical discussions, solution design and proposals.
Delivering Microsoft 365, Azure and on-premises server projects.
Producing technical documentation, project plans and implementation guides.
Managing project timelines, risks and customer expectations.
Ensuring successful project handovers into support.
Building strong relationships with customers and becoming a trusted technical adviser.
Required Skills & Experience To be considered for this opportunity, you should have previous experience working within an IT support, infrastructure, professional services or managed services environment.
Strong experience of Microsoft 365 and Azure.
Experience supporting and delivering projects within Windows environments.
A solid understanding of IT infrastructure, networking and cloud technologies.
Previous experience acting as an escalation point for technical issues.
Experience working directly with customers and stakeholders.
The ability to manage multiple priorities and projects.
Excellent communication and problem-solving skills.
A proactive and customer-focused approach.
A full UK driving licence and willingness to travel to customer sites when required.
Wolverhampton | Onsite £55,000 - £65,000 Must be eligible to work in the UK. ....Read more...
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am - 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Your responsibilities will include, but may not be limited to:
Providing polite, professional first-line IT support to colleagues, logging and updating incidents and service requests through the Service Desk system
Troubleshooting basic hardware, software, Microsoft 365, network, telephony and access-related issues, escalating more complex matters when required
Assisting with setting up, configuring and issuing IT equipment for new starters, movers and existing users
Supporting routine user administration tasks, including password resets, account checks and access queries in line with IT procedures
Maintaining accurate documentation, following cyber security and IT policies, and actively taking part in apprenticeship learning and development activities
Training:You will work towards the: Level 3 Information Communications Technician Apprenticeship Standard. Functional Skills if necessary. Training will be delivered through day release to MK College alongside your workplace learning.Training Outcome:Your apprenticeship is just the beginning. At Routeco, we believe Routeco Know-How is built through continuous learning, curiosity and sharing expertise. As an organisation that invests in its people, we provide opportunities for further professional and career development, including technical training, specialist development programmes, and industry-leading learning platforms to help you build your expertise and progress your career.Employer Description:At Routeco, we support leading global technology manufacturers with an extensive team of technical specialists, along with proven tools for growth – all focused on strengthening your bottom line.
At Routeco, we believe work should be more than a paycheck.
It should be a place where you grow, feel valued, and make a difference. We’re committed to your wellbeing, career development, and creating a positive impact on the planet. We're really proud of our engagement rate which is an incredible 87% - as scored by our associates.Working Hours :Full-time Monday - Friday. Working hours 9.00am - 5.30pm (To be confirmed).Skills: Enthusiasm,Curiosity,Communication,Listening,Customer Service,Attention to Detail,Teamwork,Reliable....Read more...
Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3:
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
This is an exciting opportunity to join a fast-growing technology business at an early stage and help shape the customer experience. As we continue to grow, we are looking for a Support Ticket Handler to provide exceptional support to customers using Growth Gorilla.Growth Gorilla is transforming the way businesses approach marketing. Our AI-powered platform automates marketing tasks that would traditionally take hours of manual effort, helping businesses save time, reduce costs, and improve consistency. What We Offer
Opportunity to join a rapidly growing AI technology business.Hybrid working following successful completion of probation.Ongoing training and development.Exposure to cutting-edge AI technology.Supportive and collaborative team environment.Potential opportunities for additional paid overtime during busy periods.
Location: Wallington, Surrey with hybrid opportunitiesHours: Full-Time, 35 Hours Per Week (9:00am - 5:00pm, Monday to Friday)Hybrid Working: Available following successful completion of probationThe RoleAs a Support Ticket Handler, you will be the first point of contact for customers seeking assistance with the Growth Gorilla platform. You will manage customer support requests via our ticketing system, helping users resolve issues, navigate the platform, and get the most value from our software.While many queries can be resolved directly, you will also work closely with our technical team to escalate bugs and more complex issues when required. This role is ideal for someone who enjoys problem-solving, has excellent written communication skills, and is enthusiastic about technology and artificial intelligence.Key Responsibilities
Monitor and manage incoming customer support tickets.Investigate and resolve customer queries in a professional and timely manner.Guide users towards relevant help articles, tutorials, and resources.Troubleshoot common platform issues and provide practical solutions.Escalate software bugs and technical issues to the development team when necessary.Maintain accurate records of customer interactions within the ticketing system.Follow up with customers to ensure issues have been fully resolved.Identify recurring customer issues and provide feedback to improve the platform and user experience.Assist with the creation and maintenance of support documentation and knowledge base articles.Meet agreed service standards and performance targets for ticket response and resolution times.
What We're Looking ForNecessary
Excellent written communication skillsStrong attention to detail.Good organisational and time management skills.A positive and professional approach to customer service.Previous customer service or administrative experience in ticketing or help desk systems.Strong problem-solving ability.Confidence using computers and web-based software.A willingness to learn new systems and technologies.
Desirable
Experience using AI tools such as ChatGPT, Claude or Gemini.Experience working with ticketing or helpdesk systems.An interest in technology, software, or digital marketing.
Personal Attributes
The successful candidate will be:Customer-focused and empathetic.Curious and eager to learn.Calm under pressure.Methodical and organised.Reliable and accountable.Comfortable working independently and as part of a team.
Equal OpportunitiesGrowth Gorilla is committed to creating an inclusive workplace where everyone can thrive. We welcome applications from all backgrounds and are committed to providing equal opportunities for all employees and applicants.....Read more...
Workshop Apprentice
Are you passionate about technology and keen to build acareer in IT? We're looking for a motivated and enthusiastic workshop apprentice to join our growing team.
This is an exciting opportunity to gain hands-on experienceworking with a wide range of IT equipment while completing a recognised apprenticeship programme. You'll work alongside experienced engineers, learninghow to build, configure, test, repair, and prepare devices for customer deployments and business use.
About the Role
As a workshop apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.
What You'll Be Doing
Hardware Build & Configuration
Assisting with the build, configuration, and testing of laptops, desktops, servers, printers, and other IT equipment.
Learning how to install operating systems, software applications, and updates.
Supporting device imaging and deployment preparation activities.
Carrying out quality checks to ensure devices are ready for customer use.
Preparing equipment for delivery, installation, or collection.
Workshop Operations
Supporting the day-to-day running of the workshop.
Assisting with equipment booking-in and booking-out procedures.
Helping maintain accurate records of devices and assets.
Learning workshop processes and best practices.
Maintaining a tidy, organised, and safe working environment.
Repairs & Diagnostics
Learning how to diagnose and troubleshoot hardware issues.
Supporting engineers with repairs and component replacements.
Recording repair work and technical findings accurately.
Escalating complex issues to senior team members when required.
Stock & Asset Management
Assisting with receiving and checking supplier deliveries.
Supporting stock management and inventory activities.
Helping track IT equipment throughout the build and deployment process.
Supporting stock audits and asset management tasks.
Teamwork & Development
Working closely with workshop engineers, service desk teams, projects, and procurement.
Participating in apprenticeship learning and development activities.
Building technical knowledge through practical experience and formal training.
Developing strong communication, organisation, and customer service skills.
What You'll Gain
A recognised IT apprenticeship qualification.
Hands-on experience in a professional IT environment.
Training and mentoring from experienced engineers.
Exposure to enterprise IT hardware and technologies.
Opportunities for career progression within the business.
A supportive and collaborative team environment.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades Training Outcome:Following successful completion of apprenticeship the idea is to move the individual into a workshop engineer role. within the company.Employer Description:As a Workshop Apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.Working Hours :7,5-hour shifts between 8 am-6 pm with 1 hour lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Enthusiasm to learn,To develop new skills,Ability to follow instructions,Time management skills,Positive attitude,Written communication skills,Basic computer literacy,Commitment....Read more...
This role at Apollo Fire Detectors focuses on building foundation technical skills, customer service capability, and professional working practices, while contributing to the effective delivery of IT support services across the business.
The IT Technician Apprentice will be responsible for the following duties:
Provide first‑line IT support to users under supervision
Log, update and manage service requests and incidents using the IT service management system, ensuring accurate notes and escalation where required
Escalate unresolved issues promptly to IT Technicians in line with agreed procedures
Assist with employee on-boarding and off-boarding
Support basic workstation builds and configuration in line with company standards
Assist with routine maintenance tasks such as equipment swaps and desk moves
Maintain accurate records of IT assets, ensuring devices are logged, tracked and updated correctly
Assist with stock checks, equipment labelling and asset audits
Support IT Technicians with tracking loan equipment and replacements
Follow documented IT processes and procedures consistently
Help keep knowledge base articles up to date by identifying gaps or outdated information
Learn how IT services are delivered within a regulated business environment
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:
Upon successful completion of the apprenticeship, the right candidate will be offered a full-time permanent position
Employer Description:We specialise in the design and manufacture of high-quality fire detection solutions that protect people from fire in over 100 countries around the world.
Based in Havant, Hampshire, on the UK’s south coast, we operate through regional offices in the UK, China, and Germany and support our network of partners and distributors on all five continents. We are proud to be part of Halma, a global FTSE 100 group of life-saving technology companies.
We were awarded the Royal Warrant in 2009 in recognition of our high level of personal service to the Household of HM The Queen. We continually strive to deliver an exceptional customer experience for every individual, company and organisation that we work with.Working Hours :Monday to Thursday 8:30am- 4:45pm; Friday 8:30am- 4:00pmSkills: IT skills,Customer care skills,Team working,A strong interest in IT,Willingness to learn,Willing to take instruction,Good communication skills,Reliable and punctual....Read more...
As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward-planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of any faults or repairs required and providing clear and accurate solutions.
Preparing customer reports and invoices.
Training Outcome:Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!Employer Description:Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships:Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.Working Hours :8:30am - 5:00pm, Monday - Thursday. 8:30am - 4:00pm, Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Working within a friendly and supportive higher education environment, you'll play a key role in supporting staff and students with a wide range of technologies. From IT support and Microsoft cloud solutions to learning platforms, networking, and cutting-edge audiovisual systems, you'll gain hands-on experience across multiple areas of technology.
You'll work alongside experienced professionals who will help you develop valuable technical and problem-solving skills while giving you real responsibility from day one. As your knowledge grows, you'll have opportunities to support online learning systems, student information platforms, livestreaming technology, and digital transformation projects across the organisation.
This role offers a unique breadth of experience that you won't find in many apprenticeship programmes, providing a strong foundation for a long-term and rewarding career in IT, digital support, cloud technologies, or systems administration. If you're eager to learn, enjoy solving problems, and want to make a real difference through technology, we'd love to hear from you.
Duties Include but are not limited to:
Work towards your Digital Support Technician Level 3 Apprenticeship qualification
Learn about the internal help desk ticketing system and resolving user support issues
Support the A/V systems in lecture rooms and the lecture theatre
Support the use of the Mac-based Video Podcast Studio
Develop and enhance skills in all Microsoft 365 Applications, Outlook, Word, Excel, PowerPoint, Visio, Teams and Sharepoint services
Learn Cognito forms development to support business processes
Learn Moodle LMS from an administrative perspective
Production of meaningful documentation – contributing to organisational knowledge
Learn to analyse systems and processes and devise, develop, test and implement the changes to improve process resilience
Exposure to the use of AI tools to modify CSS and HTML code to speed up look and feel changes in online systems
Training:The successful candidate will undertake a 18 Month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. You will have a designated mentor in the workplace tosupport your learning and at the end of programme will be assessed via an external assessment body.
Knowledge areas include:
Digital Technologies
Data Management and Information Systems
Support and Security Concepts
Training Outcome:Opportunity to progress to Higher or Degree level Apprenticeship for the right individual on succesful completion of the level 3 apprenticeship.Employer Description:Regents is the Theological training institution for The Elim Pentecostal Church. Elim is a growing Movement of more than 500 Christian congregations and ministries in the UK and Ireland. Elim is also a leading UK charity operating within the non-profit sector as a single consolidated charity. Elim’s core vision and distinctive characteristics arise from its spiritual heritage as a denomination focused on Christian mission and ministry.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Understanding of IT hardware....Read more...
This role provides hands-on experience across a hybrid IT environment, including Microsoft 365, endpoint management, and infrastructure support. The apprentice will work closely with experienced IT staff to develop technical skills and support business IT operations. This position is integral to maintaining operational efficiency and supporting end users across the business.
The IT Support Apprentice will be responsible for the following duties:
Provide first-line IT support for hardware, software, and access issues
Log and manage support requests through the service desk
Assist with setup and configuration of laptops, desktops, and mobile devices
Support onboarding and offboarding processes (accounts and devices)
Maintain accurate IT asset records and inventory
Assist with Microsoft 365 and Entra ID administration (basic tasks)
Support printers, meeting room equipment, and general office IT systems
Assist with troubleshooting and resolving day-to-day IT issues
Update IT documentation and knowledge base articles
Support IT projects such as device rollouts, upgrades, and improvements
Participate in apprenticeship training and coursework
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:On successful completion of the apprenticeship, and subject to satisfactory performance, you'll have the opportunity to move into a permanent full-time role. Kraken are committed to developing their people and offer clear opportunities for career progression, ongoing training, and professional development to help you reach your full potential.Employer Description:Kraken is a team of expert naval architects, engineers, and operators dedicated to delivering cutting-edge autonomous maritime solutions that meet the demands of today's rapidly evolving operational environment.
As traditional maritime approaches continue to evolve, they are at the forefront of developing innovative technologies that enhance maritime security, resilience, and operational effectiveness through distributed systems, scalable autonomy, and agile solutions.
Driven by precision, performance, and innovation, the team combines rapid design iteration with real-world testing to develop reliable, mission-ready systems. Every solution is engineered with disciplined execution, ensuring exceptional quality and performance in even the most challenging conditions.
Kraken technology is designed to succeed where it matters most, delivering reliable autonomous capability in high sea states, contested environments, and sustained deployments. With a focus on rapid deployment, modular adaptability, and dependable performance, they are shaping the future of autonomous maritime operations.Working Hours :Monday to Friday - Flexible around the core hours (10:00 to 15:00)Skills: Organisation skills,Customer care skills,Problem solving skills,Team working,Strong interest in IT,Strong interest in technology,Understand computer systems,Understand computer apps,Willingness to learn,Strong communication skills,Able to follow processes....Read more...
JOB DESCRIPTION
Sr. Business Systems Analyst - HR
Sr. Business Systems Analyst - HR
Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is HR and Sales/Service. The scope of responsibility is for Tremco North American operations primarily but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Duties/Responsibilities, Core knowledge:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements.
Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
May act as a team leader or group leader for projects / tasks established in a given functional area, such as HR and related processes.
Skills, Qualifications, Experience, Special Physical Requirements:
3-5+ years of leadership experience: manager, supervisor, group lead, etc.
5+ years' experience in a HR function.
8 - 12 months SAP S/4 HANA implementation experience.
3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Read, write and communicate fluently in English.
Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations.
In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Proficiency with various report development tools, report writers, or query tools, etc.
Basic understanding of IT communications networks.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently looking for a Sr. Business Systems Analyst - Service Management/HR
. This position provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Duties/Responsibilities, Core knowledge:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements.
Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, construction management and HR.
Skills, Qualifications, Experience, Special Physical Requirements:
3-5+ years of leadership experience: manager, supervisor, group lead, etc.
5+ years' experience in a Service/HR function.
8 - 12 months SAP S/4 HANA implementation experience.
3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Read, write and communicate fluently in English.
Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations.
In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Proficiency with various report development tools, report writers, or query tools, etc.
Basic understanding of IT communications networks.
The salary range for applicants in this position generally ranges between $105,000 and $125,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Apply for this ad Online!....Read more...
Are you an experienced Operations Manager who enjoys being close to the action rather than managing everything from behind a desk?Bristol Van Removals is growing, and we’re looking for a hands-on operational leader to strengthen our day-to-day operation, develop our teams and help build the systems, processes and standards needed for the next stage of our growth.This is an opportunity to take genuine ownership of the operation, influence how the business develops and become a key part of the leadership team.What’s in It for You?
£40,000 salaryOpportunity to shape and improve a growing operationGenuine influence over systems, processes and operational standardsLong-term progression as the business continues to growOpportunity to develop Team Leaders and operational staffHigh-trust environment with real responsibilityCompany pensionCompany events
The RoleThis is a hands-on operational leadership position combining people management, problem-solving and continuous improvement.You’ll spend time both in the office and within the operation, supporting teams, solving problems and ensuring the business delivers consistently high standards.Your responsibilities will include:
Overseeing daily removals operationsLeading and supporting Team Leaders and operational staffManaging fleet readiness, equipment and operational resourcesRunning morning operations and ensuring teams are prepared for the dayResolving customer escalations and operational issuesSupporting recruitment, onboarding, coaching and staff developmentConducting meetings, performance reviews and disciplinary processes where requiredMonitoring KPIs, operational performance and trendsImproving communication between office and operational teamsDeveloping systems, processes and standards as the business growsVisiting jobs where additional leadership or technical support is requiredSupporting crews with complex removals challenges where necessary
You may also be required to drive company vehicles or provide additional operational support when circumstances require it.What We’re Looking ForWe welcome applications from experienced Operations Managers, Transport Managers, Depot Managers, Removals Managers and other operational leaders who have managed vehicles, crews and field-based teams.You should have:
Significant removals experience, or strong transport, logistics or field-operations experienceExperience directly managing drivers, crews or operational teamsProven leadership and people-management experienceStrong problem-solving and decision-making skillsThe ability to remain calm and organised under pressureStrong communication skillsA professional and proactive approachA full UK driving licenceA willingness to be visible within the operation and lead from the front
Experience in any of the following would be particularly valuable:
Removals managementCPC qualification or Transport Management knowledgeDeveloping Team Leaders and operational staffImplementing operational systems and process improvementsManaging customer escalations and operational emergencies
Coming from Transport or Logistics Rather Than Removals?That’s absolutely fine.If you’re new to the removals industry, you’ll spend an initial period working alongside our removals teams so you can properly understand the operation, our customers and the challenges our crews face.We believe this gives our managers the practical knowledge and credibility they need to lead effectively.What Success Looks LikeYou’ll help us:
Improve operational control and organisationReduce operational issues and unnecessary firefightingImprove punctuality, standards and accountabilityDevelop stronger Team LeadersImprove communication between office and operational teamsDeliver a consistently high level of customer serviceBuild a scalable operational structure that supports future growth
About Bristol Van RemovalsBristol Van Removals is one of the South West’s leading removals, storage and logistics companies.We’re an ambitious, systems-driven business focused on customer experience, operational excellence, leadership development and long-term growth.We want people who take ownership, solve problems proactively, communicate clearly and lead by example.If you’re looking for an operational leadership role where you can make a genuine impact rather than simply maintain the status quo, we’d like to hear from you.To ApplyPlease apply here.If shortlisted, you will hear from our recruitment partner, Hiring People. They may ask you to complete a short video interview. Please keep an eye on your Junk/Spam folder as well as your main inbox.....Read more...
To support your transition into the role, you’ll receive a commission accelerator of up to £1,500, paid across your first six months while you develop your specialist market knowledge, client network and sales pipeline.
Year 1 OTE: £35,000
Year 2 OTE: £50,000–£70,000
Year 3 OTE: £80,000–£100,000+
Are you a recent graduate or an ambitious salesperson looking for a career where your commercial ability can make a measurable impact? Or are you a consultant currently working a UK recruitment desk where your market is saturated and your fees and timesheets are consistently driven down. Why not explore a better and lucrative way!
At STR Group, our Solutions Consultants partner with organisations across specialist STEM industries to understand their business challenges and develop tailored talent, and project solutions to help address them. You’ll learn how to secure critical STEM professionals, build multi-disciplinary project teams and work towards supporting the delivery of complex technical programmes worldwide.
We’ll teach you how to develop new business, diagnose client challenges, use data and market intelligence, build influential relationships and present compelling commercial solutions. Working with professionals and decision-makers across multiple time zones, you’ll develop the specialist knowledge and credibility needed to become a trusted advisor. At STR, that’s the level you’ll begin building towards from day one.
Working at STR
STR Group is an international workforce and project solutions consultancy specialising in high-tech facilities, life sciences, engineering and technology, marine and automation. Since our inception in 2000, we have continued to evolve alongside our clients and the STEM industries we support. Our approach begins with understanding what a client is trying to achieve. We diagnose the challenge, evaluate the available options and design a solution aligned with the client’s commercial and operational objectives.
What will you be doing?
Identifying prospective clients and growing your specialist market through solution-focused outbound sales
Consulting with clients to understand their business objectives, workforce challenges and project requirements
Building influential relationships with senior stakeholders and specialist STEM professionals
Identifying, engaging and assessing specialist professionals for business-critical opportunities
Creating and presenting tailored commercial proposals, from critical hires and retained assignments to multi-hire and full project delivery
Managing the full consultancy process, from diagnosing the initial requirement through to successful delivery and ongoing partnership
Managing personalised KPIs, revenue targets and your own developing business pipeline
Taking ownership of your career progression and earning potential
What are we offering you?
Structured, transparent and performance-based career progression
Uncapped commission of up to 30%
Award-winning, ongoing learning and development delivered by dedicated in-house experts
Flexible and hybrid working following completion of the Training Academy, subject to maintaining performance targets
A 3pm finish every Friday
Modern, state-of-the-art offices with breakout areas
Daily breakfast provided
Employee of the Month and Employee of the Quarter awards
Quarterly Directors’ Lunches Michelin recommended restaurants
An active Equality, Diversity and Inclusion board
Training Academy graduation celebration
Annual, all-expenses-paid incentive trips for top performers
Annual Awards, Summer Party and Christmas Party
Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service
23 days’ annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days
The option to purchase up to five additional days of annual leave
Healthcare cash plan and optional private healthcare from day one
Company pension scheme
Enhanced maternity and paternity leave
Your birthday off
Drinks fridge
Free on-site parking
Cycle-to-work scheme
Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles
Tech salary-sacrifice scheme through Currys
Employee Referral Programme
This is an opportunity to build a highly rewarding career while developing genuine expertise in specialist global markets. STR is committed to offering applicants with disabilities an interview where they meet the minimum criteria for the vacancy. Apply today and begin your career as a Solutions Consultant with STR Group.
TA is acting as an Employment Agency in relation to this vacancy.....Read more...
