Help Desk Technical Support Jobs   Found 20 Jobs, Page 1 of 1 Pages Sort by:

ICT Technician Apprentice - Windsor

You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT. Your day-to-day roles will typically include: Use of remote tools to assist customers in troubleshooting problems Manage technical issues, solutions, and sales opportunity progress by creating cases within the company's help desk system Ensure clear, professional communication between the team and customer Create and ma ....Read more...

ICT Technician "1st Line Support" Apprentice - Worthing

You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT. Your day-to-day roles will typically include: Use of remote tools to assist customers in troubleshooting problems Manage technical issues & solutions within the company help desk system Ensure clear, professional communication between the team and customer Create and maintain self-help documents Acting as first response to ....Read more...

Apprentice ICT Technician - Wartling

You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT. Your day-to-day roles will typically include: 1st line support for IT queries (telephone hotline) Use of remote tools to assist customers in troubleshooting problems Manage technical issues & solutions within the company help desk system Ensure clear, professional communication between the team and customer Create and maint ....Read more...

Service Desk Apprentice (Positive Solutions Ltd)

This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001). Duties and key responsibilities: Incident and Request Management: Act as the first point of c ....Read more...

IT Service Desk Apprentice

The IT Service Desk Apprentice will be responsible for the following duties: Report to the Service Desk Lead Complete all apprenticeship work in line with standards Attend and complete off the job training and record appropriately Complete all your learning activities, assignments, and exams Take part in regular progress reviews with employer and training provider Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubl ....Read more...

IT Support Apprentice

Provide first-line technical support to internal users via phone, email, and in person Assist in diagnosing and resolving hardware, software, and network issues Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices Support users with basic IT tasks such as password resets, software installations, and user account management Document technical issues and resolutions accurately using our ticketing system Help maintain inventory records for IT e ....Read more...

IT Support Apprentice (Cory)

We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification. The apprentice w ....Read more...

IT Apprenticeship

Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls. Monitor and manage network performance, escalating issues as necessary to ensure service continuity. Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources. Report and coordinate incidents requiring third-party support, following agreed escalation procedures. Ensure IT support requests are handled efficiently, monitoring queues to m ....Read more...

Digital and Technology Solutions Professional Integrated Degree Apprenticeship

As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests. You’ll divide your time between supporting our Service Desk at Waterstons and acting as an on-site representative for one of our valued clients, The Mayborn Group. Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, p ....Read more...

IT Apprenticeship

Help set up and manage user accounts, including password resets and access permissions Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365 Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed Install, set up, and update laptops, servers, and software (both in the office and rem ....Read more...

Customer Service Apprentice / Service Desk Analyst

Do you have an interest in IT and are eager to learn? Ever wanted to learn how to provide technical support to others? Well, you are in the right place! We’re looking for our next IT Service Desk Analyst Apprentice. You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service. This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your car ....Read more...

Permit Officer

Working as part of the Street Works Team, you will be: Providing support in coordinating all works and events affecting the carriageways and footways on all Roads. Providing support in ensuring the organisation carries out its Network Management Duty under the Traffic Management Act 2004. Ensuring the Streetworks register is maintained and represents a true and accurate picture of works on the highway in Lewisham. Playing a key role in achieving aims of continuous improvement in journey ti ....Read more...

IT Support Apprentice

Assist in providing first-line IT support to employees, resolving technical issues both remotely and at the desk. Set up, configure, and maintain computers, mobile devices, printers, and other hardware. Install and update software applications, ensuring compliance with company policies and licensing requirements. Learn and test company software application integration into our secure desktops. Monitor and maintain network infrastructure, including Wi-Fi, switches, and cabling. Support the ....Read more...

1st Line Support Apprentice

Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the technical team with maintenance tasks and installs What we are looking for: Desirable skills: Experience in hardware repair and troubleshooting Experience with Mic ....Read more...

1st Line Support Apprentice

Responsibilities: Respond to helpdesk requests remotely Taking help desk calls; logging and tracking calls Hardware and software repairs in a workshop facility Installation of hardware and software Carry out network documentation and reporting Assisting with sourcing spare parts and replacement equipment Assisting the technical team with maintenance tasks and installs What we are looking for: Desirable skills: Experience in hardware repair and troubleshooting Experience with Mic ....Read more...

Cyber Security Apprentice

What You’ll Do at UA92As a Cyber Security Apprentice, you’ll be right at the heart of our IT and Cyber function. You’ll: Support the UA92 Service Desk, helping staff and students with technical issues Learn how to monitor, protect and defend systems against threats.Get involved in incident response, supporting investigations and helping to strengthen defences Work alongside experienced professionals, seeing first-hand how cybersecurity underpins everything we do Gain expo ....Read more...

ICT Support Apprentice

Here, you will have the opportunity to gain valuable skills, knowledge and experience as you complete a Level 3 ICT Apprenticeship. You will be supporting the technical team, providing 1st line support - both onsite and offsite. Responsibilities: Respond to helpdesk requests remotely. Taking help desk calls; logging and tracking calls. Hardware and software repairs in a workshop facility.  Installation of hardware and software. Carry out network documentation and reporting. Assisti ....Read more...

IT Technician Apprentice

This is a varied role combining desk-based work with practical, on-site tasks. You will learn new skills, gain industry experience, and work towards recognised qualifications in IT. Key Responsibilities (training provided): Assist in maintaining and monitoring the stability and security of our IT networks Support colleagues with day-to-day technical issues, providing clear guidance and solutions Help deploy IT infrastructure, including network cabinets, cabling, Wi-Fi systems, and CCTV ins ....Read more...

Technical Project Manager

About YouDo you have a scientific mindset and a passion for solving technical challenges? Can you use your talents and experience to help us deliver innovation to change the way we work and create value?Can you bring your technical expertise and collaborative spirit to help us develop new products across low carbon energy, environmental and innovation sectors? You will Enjoy conceptualising technical challenges and crafting innovative solutions that help drive progress towards our Business Plan ....Read more...

Team Leader ERP Development (NA)

JOB DESCRIPTION Team Leader ERP Development (NA) Supervises the ERP development staff of the IT department in North America. In addition, continues to perform development work, while serving as the leader of the team. Provide leadership and supervision to the ERP development staff of North America, while supporting the definition, analysis and implementation of information systems and business solutions. This support includes both business processes and IT solutions. Essential Duties and ....Read more...

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