Help-desk duties
Provide fast and friendly service through live support channels for priority customers, in order to immediately resolve urgent issues.
Ensure that support tickets/calls are appropriately recorded and logged within the help-desk system.
Ensure that all queries are dealt on a daily / weekly basis in accordance with the relevant customer SLAs and to a high standard of satisfaction.
Provide virtual training on software and software modules to a number of high-level customers using Microsoft Teams.
Create training / support materials for use by customers from a virtual help-desk platform.
Training duties
Design live training sessions for custom software, updating these when required.
Present effective training sessions to audiences of varying size and ability.
Successful applicant will be required to be vetted to NPPV Level 3 (undertaken at point of employment).
Training Outcome:Opportunity to move into a more specialised role within the business, with experience.Employer Description:VISAV is a small software solutions company primarily developing and supporting the Neighbourhood Alert messaging and engagement system used by many UK Police forces and other partners across the UK. Our team is passionate about delivering exceptional support to our clients, and we are looking to expand our team with a motivated Software Support Analyst.Working Hours :Monday to Friday, 09:00-17:00 (inc half hour per day for lunch).Skills: Communication skills,Organisation skills,Problem solving skills,Team working,Troubleshooting skills,Multitasking skills,High level of customer service,Able to work independently,Technical skills,Proficient in Microsoft Office,Self starter,Motivated,Punctual,Ambitious,Willingness to learn,Positive & can do attitude....Read more...
Work as part of an IT Service Desk team based on ITIL principles
Provide IT support to customers and internal staff, answering technical questions and adhering to the IT Service Desk logging process
Provide sales team with pre-sales support, attend occasional onsite or phone-based meetings with field sales staff
Adhere to key IT service desk processes such as Root Cause Analysis and Change Control and where necessary, high-quality document creation
Carry out site surveys for larger complex opportunities and provide written reports where required for the sales team and clients
Provide the sales team with pricing and technical assistance in preparing proposals
Providing updates to sales and customers during the provisioning life cycle
Ensuring that services are connected in a timely manner and within defined SLAs
Training Outcome:The successful candidate, upon completion, may be offered a full-time role.Employer Description:At Curveball Solutions we believe in helping our clients simplify their business operations to achieve commercial success through technology. We do this by providing impartial advice with innovative, tailored solutions designed to help your business save time and reduce costs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
Supporting the Technical Team, you will work alongside experienced IT professionals to assist in providing technical support to our clients, troubleshoot issues, and maintain essential IT systems, workshop repairs and commissioning of equipment, deliveries and updating documentation.
You will be exposed to a range of technologies including networking, wireless, servers, desktop devices, and a range of software platforms, alongside the structured training program in conjunction with Apprenticeship Training.
Key responsibilities:
Respond to Helpdesk requests remotely
Help desk calls –taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility Installation of hardware and software
Maintain network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting Technical team with maintenance tasks and installs
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The instructor leads a live online training session so you can learn at your own pace and in the comfort of your own home or office. A full training schedule is provided upon a confirmed start date; however, training is typically 1 day per week
Training Modules Covered:
CompTIA A+
Microsoft Azure AZ-900
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Cerulean Solutions is an Information Technology company providing integrated solutions for small to medium sized businesses. The company has been trading since 2000 and has developed a strong client base. Our services are geared around the specific needs of our customers ensuring everything we do is focused around improving business IT and performance.Working Hours :Monday - Friday, 9.15am - 5.15pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Carrying out diary management and ensuring all tasks are delegated to the correct diary
Preparing documents through editing, printing and binding
Creating presentation and reports
Support the help-desk with logging and prioritizing of works (in line with guidance)
Interaction with engineering teams to ensure work completion to agreed timescales
Provide admin team cover for holidays and absence In Chichester & our London contract
Collation of customer reports and updating the customer hub
Assist in raising purchase orders and invoice validation
General filing and document retention
Training:Level 3 Business Administrator apprenticeship standard, including Comptency and Technical Certificates in Business AdministrationTraining Outcome:
A full-time position may be offered to the right candidate upon successful completion of the apprenticeship
Employer Description:Veolia is tackling the climate crisis through a comprehensive range of waste, water and energy management services that help build a circular economy and protect the environment for generations to come. We're innovators committed to carbon reduction through energy-efficient solutions, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness.Working Hours :Monday to Friday, working hours TBC,Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working,Initiative,Physical fitness....Read more...
JOB DESCRIPTION
Title: SharePoint Help Desk Specialist
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline is part of RPM International Inc., a multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
Position Summary:
Design, implement, and manage SharePoint solutions that enhance collaboration and productivity across Carboline. Support internal teams SharePoint sites for various departments, conduct training courses according and create effective applications and workflows.
Essential Functions:
Design, develop, and maintain SharePoint sites, lists, libraries, and workflows to meet business needs Collaborate with cross-functional teams to gather requirements and provide technical solutions that align with organizational goals Implement best practices for SharePoint governance, security, and compliance Provide ongoing support and training for end-users to maximize the effectiveness of SharePoint tools Monitor and troubleshoot SharePoint performance and issues, ensuring optimal user experience Stay current with SharePoint updates and enhancements, evaluating their potential impact on existing solutions Conduct virtual classes on SharePoint functions, features, and best practices for new and current employees Support 8x8 (voip) phone system support and user set up Provide Level 2 help desk support for internal and remote users Backup for Azure user environment, including creating and deleting users, managing access, in tune management Perform additional duties as assigned Commit to the Company's safety and quality programs
Requirements:
3+ years working with SharePoint, including site design, development, and administration. Proficiency in Power Automate for workflow automation, or similar programs. Experience with SharePoint Framework (SPFx), JavaScript, and REST APIs. Proficient in utilizing SharePoint features such as lists, libraries, pages, and workflows. Relevant certifications, such as Microsoft Certified: SharePoint Associate or similar, preferred.
Physical Requirements:
This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours in a day. No unusual environmental requirements are associated with this position. Periodically lifts up to 40 pounds.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best"Apply for this ad Online!....Read more...
Provide first-line service desk support by responding to technical queries and resolving basic IT issues for staff and students
Log and monitor IT faults through the school’s service management system, ensuring they are resolved promptly and efficiently
Install, configure, and update software and hardware across the school’s IT infrastructure under guidance
Assist in the setup and maintenance of IT equipment, including computers, laptops, printers, and mobile devices
Support the administration and management of e-learning platforms and educational software used by students and staff
Conduct basic repairs and troubleshooting on IT hardware and devices, escalating complex issues when necessary
Ensure IT equipment and systems are well-maintained, secure, and functional to support teaching and learning
Collaborate with staff and IT team members to identify IT needs and suggest practical solutions
Maintain accurate records of IT issues, maintenance, and inventory to support operational effectiveness
Communicate clearly and effectively with users, offering technical advice and support in a professional manner
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.Employer Description:Horsforth School is a vibrant, successful and ambitious school located in Horsforth Leeds. The school prides itself on opportunity and achievement for all. Our curriculum is values driven and this is at its heart.
For our 1600 students, Horsforth School provides an engaging environment of discovery and growth. For our colleagues too, this setting offers some great benefits. Located in North-West Leeds, the school is just five miles from the city centre with its thriving retail, leisure and cultural facilities, yet on the edge of open countryside. York, Harrogate and the Yorkshire Dales are within easy reach.Working Hours :Monday to Thursday 8am to 4pm and 8am to 3.30pm on Fridays.Skills: Keen to learn....Read more...
Helping with general admin tasks like organising files, updating spreadsheets, and writing up notes or documents
Supporting our team with planning events, booking tickets and accommodation, and keeping track of dates and deadlines
Monitoring our shared email inbox and making sure messages get actioned or passed to the right people
Updating and maintaining our client and project records using tools like Trello, Xero, and Clockify (we’ll show you how!)
Helping to manage software licences and accreditation renewals
Supporting the team with keeping track of client follow-ups
Attending team project meetings to learn how we plan and deliver our work – you’ll observe and take notes to help with timelines and project tracking
Assisting with financial admin like creating invoices, checking payments, and updating our records
Training:
All training will be provided in-house, tailored to the apprentice’s role and learning pace
You’ll be supported by Francesca who will guide you through tasks, show you how our systems work, and help you build confidence as you go
We believe in learning by doing, with plenty of support along the way
Training Outcome:
A clear path for development and future progression
Employer Description:Energy and Sustainability Consultancy providing desk-top assessments for various clients within the built environment, including developers, architects and local authorities. We formed in 2021 and regulated by RICS. We have a Graduate programme in place with a clear pathways to technical accreditation and we have recently been shortlisted in the finals for an awards with SECBE Constructing Excellence.Working Hours :To be confirmed during interview stage.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.Overview
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your tech career.
We're proud to be the UK's largest dedicated Qlik consultancy
Main responsibilities:
Record the details of new issues and updates in the helpdesk system
Investigate system issues promptly, providing regular progress updates via phone and/or email to the customer
Liaise with suppliers to ensure updates and/or data is delivered on time and to specification
Resolve issues where possible
Perform installs, upgrades and basic configuration of supported software for customers
Contribute to the ongoing development of the Support team processes
Good feedback from the customers and from the business
Required skills:
An enthusiastic and professional attitude with a desire to keep customers happy by helping solve their issues and answer their questions
A commitment to learning new skills
Some understanding of IT concepts such as firewalls, networks, virtual machines
Some understanding of common applications and operating systems - e.g. Microsoft Office, Microsoft Windows, LinuxSome understanding of cloud environments like Azure/AWS/Google Cloud
Good telephone manner and good written English skills
Logical thinker that enjoys problem solving
Efficient worker - able to balance priorities whilst working on multiple tasks in a given day
Good team worker
Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:Ongoing employment and career development. Employer Description:Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.Working Hours :Our service desk is staffed between 5.30am - 5.30pm, seven days a week, 364 days a year. We have a shift pattern to share the workload and balance out of hours / unsociable working and further information about this will be provided.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Assist in providing first-line support for network-related queries and issues.
Support senior engineers in the configuration, deployment, and troubleshooting of routers, switches, firewalls, and wireless infrastructure.
Monitor network performance and assist in identifying and resolving issues proactively.
Help maintain accurate and updated network documentation.
Participate in customer site visits alongside experienced engineers to gain practical on-site experience.
Learn and apply best practices related to network security, protocols, and infrastructure management.
Engage proactively in training sessions and achieve relevant certifications as part of your apprenticeship.
Training:Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned:
Learners will learn to use Microsoft Azure, AWS and Google Cloud
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship
Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks
Employer Description:IT Answers provides managed IT services, cloud solutions, and cybersecurity to help businesses boost efficiency, security, and digital transformation.Working Hours :Monday to Friday, 8:30am - 5:30pm with 1 hour lunch break.Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working....Read more...
The apprentice will develop technical expertise in IT infrastructure, software, and systems while working towards a Level 3 IT Support Technician Apprenticeship. You will gain this experience working with a variety of stakeholders across Frontier and honing your customer service abilities.
You will work 4 days a week ‘on the job’ learning, whilst attending classroom training one day a week. You will learn whilst working, receiving information and support from colleagues and your manager. The classroom training will complement the tasks you’ll carry out and will include: technical knowledge, IT support, problem solving, security and compliance, business and stakeholder engagement and professionalism and adaptability. Stakeholder relationships and engagement: You’ll be working regularly with internal customers (stakeholders) and will become a visible and approachable presence for IT support within the business. You will provide an excellent customer service to all colleagues, ensuring a positive experience. As you develop in your role, you will become effective at communicating technical issues in a clear and user-friendly way to non-technical colleagues. You will build trust and maintain strong working relationships with stakeholders across the business. Over time, you will collect and analyse user feedback to identify common IT issues and suggest improvements. You will collaborate across teams to help drive new technology initiatives forward. IT Support and Solutions Delivery:
With support from more experienced members of the team, you train up to act as the first point of contact for IT issues, managing help desk tickets and resolving technical problems. You will learn to build and configure laptops and phones for new and existing employees. You will be assisting with onboarding and IT inductions for new joiners, ensuring they are comfortable with Frontier’s systems and tools. You will support the management of hardware and software, including updates and upgrades. You will also be involved in managing meeting room technology, ensuring smooth operation of video conferencing and other IT systems. The team has established service-level agreements (SLAs) to deliver timely and effective solutions, so you will learn to work effectively within these. Maintain accurate records of IT assets and configurations. Project work and business improvements:
You will contribute to IT projects, including office moves, new software rollouts, and infrastructure upgrades
You will have the opportunity to participate in testing and implementation of new systems and solutions
You will support with network maintenance, cabling, and connectivity improvements and assist with patch management and software licensing compliance. Work with external vendors and suppliers to resolve issues and optimise performance
Travel and On-Site Support:
Provide in-person support at the London office at least three days per week
Travel to European offices approximately three times per year to support onsite IT needs
Act as a key point of contact during office moves and expansions
Training:
Expected duration: 16-months
Apprenticeship level: Level 3 (Advanced)
Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined classroom-based training, workplace assessment/training and online learning, at the end of which you will have the ability to work as a qualified ICT Support Technician.Employer Description:Frontier Economics is a leading economics consultancy advising public and private sector clients throughout Europe. We help our clients understand their markets and formulate strategies and policies based on sound economic insights. While our analysis and techniques may often be complex, our advice to our clients is always clear, succinct, and honest.
The company has grown rapidly since it was founded over 25 years ago and currently has around 500 staff working across seven European offices (London, Cologne, Dublin, Paris, Brussels, Berlin, and Madrid). It is employee-owned and has a strong culture of openness and employee engagement.
Technology Team at Frontier
The Technology Team at Frontier are responsible for enabling revenue generation, improving excellence, driving innovation, and reducing risk across all of our UK and European offices. The team is made up of three distinct functions that focus on building partnerships in the areas of experience, cyber security and business technology.
We are determined that everyone has an equal chance to join us and progress their career with Frontier. We care about creating an inclusive atmosphere and are committed to promoting diversity and inclusion in all its forms.Working Hours :Monday to Friday, working hours TBCSkills: Communication skills,IT skills,Customer care skills,Team working,IT interest,Positive attitude,Professional....Read more...
The Company
Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals.
The Opportunity
The IT Customer Support Representative (Service Desk) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives.
This a 3-month Sydney based opportunity (5 days in the office) for an immediately available candidate.
Key Accountabilities
Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk
Utilise and maintain the helpdesk tracking software
Provide software support and fault diagnosis onsite and via remote access
Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required)
Manage IT assets: order, receive, log, track, and update inventory
Handle employee IT onboarding, crossboarding, and offboarding
Perform daily system checks and maintain networks, systems, and dashboards
Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage
Ideal Experience
Demonstrated customer service experience in a similar technology role
Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment
Technical proficiency in
Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid)
Microsoft 365 Administration (Exchange/SharePoint/Teams)
Microsoft Device and Software Management (SCCM/ Intune)
Windows Server 2016-2022 administration
Microsoft Office application suites o Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian
TIL or equivalent
Peripheral equipment troubleshooting
Networking concepts eg TCP/IP, DNS, DHCP, VPN
Tertiary qualification in Information Technology or related discipline or currently studying toward this (desirable)
Why Apply
Join a purpose-driven organisation that prioritises member outcomes
Work in a collaborative environment that values diverse perspectives
Be part of an organisation committed to helping Australians achieve financial security in retirement
If you’re immediately available, possess the right skillset and would like to join a high achieving, supportive business, please apply.
Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
....Read more...
The Company
Our client is a mid-sized industry super fund recognised for its collaborative culture and unwavering commitment to member-first outcomes. With a strong focus on innovation and strategic growth, they have established themselves as a trusted partner in helping Australians achieve their retirement goals.
The Opportunity
The IT Customer Support Representative (Service Desk) serves as the initial point of contact for providing support, guidance, and troubleshooting to users throughout the organization. This role works closely with technology team members and key business stakeholders to help achieve the organization’s strategic and operational objectives.
This a 3-month Melboourne based opportunity (5 days in the office) for an immediately available candidate.
Key Accountabilities
Monitor, triage and respond quickly and effectively to requests received through the IT helpdesk
Utilise and maintain the helpdesk tracking software
Provide software support and fault diagnosis onsite and via remote access
Install, test, and configure workstations, software, and peripherals onsite and remotely (occasional travel required)
Manage IT assets: order, receive, log, track, and update inventory
Handle employee IT onboarding, crossboarding, and offboarding
Perform daily system checks and maintain networks, systems, and dashboards
Support and maintain virtual workplace tools (Office 365, SharePoint, HRIS) and encourage effective usage
Ideal Experience
Demonstrated customer service experience in a similar technology role
Outstanding customer service skills and an ability to work under pressure in a busy fast paced environment
Technical proficiency in
Active Directory Administration (On-Premises Active Directory, EntraID and Hybrid)
Microsoft 365 Administration (Exchange/SharePoint/Teams)
Microsoft Device and Software Management (SCCM/ Intune)
Windows Server 2016-2022 administration
Microsoft Office application suites o Business Application Support experience - Apple IOS devices, Video Conferencing and Collaborative tools (Zoom/Teams), Atlassian
TIL or equivalent
Peripheral equipment troubleshooting
Networking concepts eg TCP/IP, DNS, DHCP, VPN
Tertiary qualification in Information Technology or related discipline or currently studying toward this (desirable)
Why Apply
Join a purpose-driven organisation that prioritises member outcomes
Work in a collaborative environment that values diverse perspectives
Be part of an organisation committed to helping Australians achieve financial security in retirement
If you’re immediately available, possess the right skillset and would like to join a high achieving, supportive business, please apply.
Whether you are a sports fanatic, shark diver or part time antique collector, we celebrate your uniqueness.Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
....Read more...
As part of the IT Services team, a core support function within TASIS England, you will work under the guidance of the IT Manager as one of five team members. Your role will focus on providing day to day technical support to students, staff, and faculty, helping to ensure a smooth and effective use of technology across teaching, learning, and school operations.
This is a hands-on learning opportunity where you will build foundational skills in device support, service desk operations, and troubleshooting.
Key Responsibilities
Act as the first point of contact for basic IT issues (password resets, login problems, printer issues etc.)
Record and update support tickets in the helpdesk system
Set up and assist with laptops, tablets, printers, projectors and classroom AV equipment
Perform simple troubleshooting of WiFi connectivity and software issues
Help prepare new devices by applying pre-set images or installing standard apps
Assist in checking equipment loans and returns
Shadow and support senior team members on more complex tasks
Assist in documenting IT systems, maintaining inventory records, and updating user guides, via our helpdesk.
What You Will Learn
Customer service and communication skills in an IT context
Basics of hardware, common operating systems (Windows, macOS, ChromeOS)
Understanding the role of an IT helpdesk and ticket management
Device lifecycle basics, setup, support, and decommissioning
Introduction to software like Google Workspace, Microsoft 365, JAMF, PaperCut, and Meraki WiFi
Learn foundational networking concepts (e.g., TCP/IP, VLANs, DNS)
Training:
Information Communication Level 3 (ICT) Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 ICT qualifications
Training Outcome:
Career progression opportunities
Possibility to secure a full-time position after successful completion of apprenticeship
Employer Description:At TASIS England, we nurture and challenge every student by fostering their aspirations and helping them realize their full potential.
By developing the intellectual curiosity of each student, the School encourages a life-long love of learning. Beyond the academic pursuit of knowledge, we are dedicated to encouraging each student to take responsibility for their learning through programs that promote strength of character, a commitment to community service, and an appreciation for beauty.
Our Upper School International Baccalaureate (IB) Diploma Programme and Advanced Placement (AP) exam results are consistently strong. Our students are well prepared both academically and emotionally to go on to study at some of the best universities in the world.
TASIS England is a member of the Independent Schools Association and subject to inspection by the Independent Schools Inspectorate (ISI), the leading UK and overseas independent school inspectorate. The School is also inspected and accredited by the New England Association of Schools & Colleges and the Council of International Schools. Read the most recent inspection and accreditation reports here.Working Hours :Monday - Friday (8:30am - 5:00pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Passion for ICT,Motivated,Hard-working,Hardware and software....Read more...
