You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team.
You will be expected to drive to external customer sites and support with a wide range of IT support issues.
You will need to be technically minded, and you must be comfortable communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary.
You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies.
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and update
Provide onsite support and be able to communicate verbally with customers
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Level 2 English and maths Functional Skills (if applicable)
Training will take place at Protocol B3 2NH 1-day per month
Training on-site at employer
Training Outcome:
Progression route to a team leader
Employer Description:Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more.
Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them.
Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.Working Hours :Monday - Friday, shifts (flexible).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Initiative,Patience,Active listener,Good inter-personal skills,Sel-direct learning,Problem solving,Maintain focus....Read more...
Communicating with our customers using various medium such as telephone, e-mails and face-to-face
Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
There are also a range of administration duties within the role
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
Log all calls and resolutions to the service desk logging system
Provide first line technical support, answering support queries via phone, email and ticketing system
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool
Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning and apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security and documentation: Follow approved standard operating procedures, runbooks, and working practices
Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team and professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.Employer Description:We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.Working Hours :Monday - Friday 9.00am - 5.00pm, with an hour’s unpaid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
IT Support (1st & 2nd Line)
Provide first-line technical support to end users (hardware, software, and applications)
Assist with second-line issue resolution under supervision
Log, track, and update incidents and service requests using ITSM tools (Service Now)
Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
Assist users with Microsoft 365, collaboration tools, and business applications
System Stability & Resilience:
Support monitoring of IT systems to ensure uptime and performance
Assist in routine maintenance, updates, and patching activities
Help implement backup and recovery procedures
Contribute to documentation of systems and processes
Networks:
Assist in maintaining wired and wireless network infrastructure
Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
Help with network device configuration under guidance (switches, routers, firewalls)
IT Security:
Support implementation of IT security policies and best practices
Assist with user access management and permissions (IAM)
Participate in security monitoring and basic incident response
Promote awareness of cybersecurity across the organisation
Cloud Systems:
Support administration of cloud platforms (e.g. Microsoft 365, Azure)
Assist in user provisioning, license management, and cloud-based services
Help monitor performance and availability of cloud applications
Testing & Problem Solving:
Assist in testing new systems, updates, and changes before deployment
Troubleshoot technical issues using structured diagnostic approaches
Escalate complex problems appropriately with clear documentation
Contribute to continuous improvement through root cause analysis
Working Environment:
Fully office-based role to support hands-on learning and collaboration
Interaction with end users, engineers, and cross-functional teams
Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working....Read more...
Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We have an exciting opportunity to work as an IT Support Apprentice for Sony!
Behind every great PlayStation experience is a team of experts supported by world-class technology. As an IT Support Apprentice at Sony Interactive Entertainment, you'll play a key role in supporting game development teams while developing valuable skills across IT support, infrastructure, and end-user services. Working Hours :9.00am - 5.30pm with a 1-hour unpaid lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently, boosting end-user productivity.
Be the first point of contact for IT support issues, responding promptly and performing initial triage.
Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
Handle escalated or complaint tickets with care and professionalism, following a clear framework.
Act as a key part of our teams, resolving technical issues and contributing to the management of major incidents and problem records.
Offering support to users to minimise disruption.
Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
Provide second-line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic
Connectivity, user hardware and printing issues, software installations, and perform regular health checks of the IT kit.
Manage IT asset registers when users/hardware move locations.
Training:The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials.
Cloud Services.
Mobile and Operating Systems.
Technology and Business.
Scripting and Automation.
EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.Training Outcome:
Career paths in I.T. service and infrastructure, applications or analyst roles in a growing organisation/sector.
Employer Description:BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.
We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.Working Hours :37 hours per week.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Providing information to customers to help them select the correct equipment for their planned activity.
Ensure that relevant health and safety information is provided.
Arrange transportation of equipment.
Communicating with customers both via e-mail and on the phone.
Complete contract documentation for on-hire and off-hire.
Ensure that equipment is safe and safety inspections have been completed.
Process payments - this will include calculating hire costs, deposits amounts, damage charges, excess charges, transportation costs and insurance payments.
Handling technical enquiries and complaints.
Keeping upto date with stock control, maintenance schedules and delivery/collection dates.
Assisting drivers with loading/unloading.
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:This apprenticeship will give you the foundation knowledge upon which you can build a long and successful career with TACS Hire. Further training may include a higher level apprenticeship or manufacturers training or short courses to increase knowledge.Progression would initially be to a Hire Controller then Hire Desk Manager and potentially Branch Manager.Employer Description:TACS Hire are a family run business based in Burton On Trent supplying Tool,Plant,Powered Access & Welfare to The Midlands and further afield.We have a wealth of industry knowledge and have a “can do attitude” in order to assist our customers needs.In a competitive industry TACS Hire look to differ themselves from their opposition by consistently reacting to customers short notice requests.Working Hours :Monday - Friday, 7.30am - 4.00pm, with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
2nd Line Network Support Engineer
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.
In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.
Key Responsibilities
Managing and resolving support tickets escalated from the 1st Line team
Troubleshooting network issues across a range of technologies
Logging and managing faults with third-party providers
Ensuring all tickets are progressed and resolved within SLA
Keeping customers updated via phone, email, and ticketing systems
Configuring and supporting network equipment (routers, switches, WAPs)
Supporting customer installations and project work
Escalating complex issues to senior engineers where necessary
Maintaining accurate records within internal systems
Requirements
Previous experience in a 1st or 2nd Line support role
Strong communication and customer service skills
Analytical mindset with strong problem-solving ability
Ability to work independently and manage workload effectively
Full UK driving licence
Technical Experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
Experience with LAN, WAN, and/or SD-WAN environments
Network security and firewall concepts
Desirable
Exposure to Cisco Meraki (desirable)
Broadband technologies (ADSL, FTTC, FTTP, leased lines)
VoIP and hosted telephony systems
Cloud platforms such as AWS, Azure, or GCP (desirable)
Scripting knowledge (e.g., Python) advantageous
Relevant certifications such as CCNA/CCNP (desirable)
Working Hours
Monday to Friday on a rotating shift basis: 08:00 – 16:00 | 09:00 – 17:00 | 10:00 – 18:00
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
Must be eligible to work in the UK....Read more...
1. Front of House Administrative Support
Provide administrative support to the FOH Operations Manager and wider Human Resources and Office Services team. This may include updating and preparing documentation, organising meetings, providing support to projects, as well as ensuring that the room booking system (Smartway) and the catering details on the administration system (Salesforce) are up to date and accurate
Provide reception services, which will include answering the telephone, greeting visitors, booking meeting rooms, liaising with the building’s shared reception desk, helping with staff queries, organising taxis and couriers
Rearrange layout configurations for events (moving tables and chairs, etc)
Support the Catering Manager as required
Ensuring the Office Services pages of the intranet are kept up to date, and that team updates and key messages are communicated to the wider organisation (e.g., on health and safety and upcoming events, etc)
Help to maintain health and safety records, signage, and ordering of supplies
Support with Office Management budgeting
2. Technical Support
Assist users (including staff, trustees and external visitors) with meeting rooms usage and requirements, including use of audio-visual equipment and the room booking system. This will include working with the Information Systems team and outsourced IT supplier as necessary
Identify systems and processes that could be improved, and support the implementation of any new systems
3. Office Services administration
Carry out regular checks of the office space, to keep the office presentable (clear desk policy), and free of any trip hazards.
Check stationery supplies, ensure printers are stocked with paper and toner at all times
Check janitorial supplies for local cleaning and toilet facilities
Provide cover where required for team member absences
Liaise with the communications team to ensure that the information screens on the 2nd & 3rd Floors are up to date
4. Other
Provide support for other central services teams (including the Foundation’s Grants Operations and Communications teams) when required, for example, with grant and events enquiries
To support any workstreams and initiatives that contribute to the delivery of the wider Nuffield Foundation’s Equity, Diversity and Inclusion Action Plan
Provide logistical support to the front-of-house operations manager during events
The above list of key responsibilities (and associated activities) is not exhaustive. It may be necessary to carry out other work within the scope of the role, as reasonably requested.Training:What training will the apprentice take and what qualification will the apprentice get at the end?To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
The Foundation achieves this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. It tackles pressing, complex questions with the aim of opening up opportunities and improving lives for individuals, families and communities, within a just and inclusive society. Its work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.
The Foundation is the founder and co-funder of the Nuffield Council on Bioethics, the Nuffield Family Justice Observatory and the Ada Lovelace Institute.
The Nuffield Foundation values diversity in background, skills, perspectives and life experiences. Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Physical fitness....Read more...
Configuration and installation of IT equipment such as new computers and peripherals
Maintain the College IT inventory
Technical tasks on networked computers and laptops
Periodic printer maintenance•Check and clean monitors, keyboards and projector filters
Check the functionality of all networking connections and active components - network cards,data outlets, patch leads, switches and routers
Basic network user management: Create user accounts, change passwords and file sharepermissions
Diagnose and report faults to product maintenance contractor when dealing with in warrantyissues
Liaise with supplier or contractor in fixing simple faults
Install and test software for use across the network
Classroom support for operation of computers, peripherals, smartboards and software acrossthe network
Use IT help desk software for all IT related jobs
Some additional working out of normal hours may be required where there are system problems. Time off in lieu will be given where this occurs.
We have a total of 400+ networked computers and approximately 50 laptops and 120 tablets for education and administrative purposes. Students also have their own computers, laptops and tablets.Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:May lead to a permanent position at the end of the apprenticeship.Employer Description:Ellesmere College is a thriving co-educational independent school set in the beautiful Shropshire countryside. We offer a broad and balanced education for pupils aged 7–18, combining academic excellence with outstanding opportunities in sport, music, and the arts. Our ethos is rooted in nurturing individual potential and fostering a strong sense of community.Working Hours :Monday - Friday, 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.
This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training
Key Responsibilities:
Acquire and apply foundational knowledge in digital technologies and IT support.
Assist users with digital systems under supervision, learning effective customer service skills in IT.
Collaborate with Service Desk Level 1 team, learning hands-on technical support.
Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
Engage in continuous learning activities, including workshops and training sessions.
Contribute to digital service improvement and knowledge base documentation.
Support the adaptation and exploitation of technology changes to meet organisational objectives.
Ensure efficient use of digital office technologies, productivity software, and digital communications tools. • Provide support to external customers and clients through various digital channels.
Assist internal users in maximising the use of digital technologies.
Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems
Training:Training will take place at work. Training Outcome:Future Career Path Progression:
Opportunities for advancement to higher apprenticeship levels (E.g. Level 4, 5, 6, 7)
Opportunities for advancement to Level 1, 2, and 3 roles within Digital Support.
Pathways to specialised roles like Cyber Security Technician, Data Technician, Business Analyst, and AI Data Specialist.
Commitment to ongoing professional development and training
Employer Description:ABP Food Group is one of Europe’s leading integrated agri-food businesses, with divisions specialising in food production, pet food and renewables. Over our 70-year history, we have grown to 14,000 strong team and have built a reputation for quality and innovation. ABP UK, part of the ABP Food Group produces quality fresh and frozen beef, lamb and frozen meat-free products to some of the nations leading supermarkets and restaurants, including a number of Michelin Star establishments!Working Hours :Monday to Friday
8:30am - 5pm but this may change depending on site requirements.Skills: IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Initiative....Read more...
THE ROLE
My client is a firm of engineering consultants with a number of office around the U.K.
They are now seeking a GRADUATE ENGINEERING GEOLOGIST to join them in LEEDS, WEST YORKSHIRE.
You will assist in providing geotechnical solutions across a wide range of projects including thos in the RAIL and CONSTRUCTION sectors.
You will assist with doing ground modelling, geotechnical design, risk assessment and you will work closely with the other engineering departments.
You will assist with desk studies, interpretive reports and geotechnical deliverables.
You will be able to develop your knowledge in earthworks, drilling & grouting techniques, contaminated land legilation and relevant design standards.
You will also assist and support in some project management duties including programme and budget control and supervision and coordination or ground investigation works.
You help with the preparation of fee proposals, tenders and technical submissions.
THE COMPANY
My client is a firm of engineering consultants working on a good range of projects which includes various building structures, infrastructure, transportation and more.
They have a number of UK offices.
They provide good support for people wanting to become chartered.
THE CANDIDATE
You will have an appropriate Degree in Geology or similar.
You may also have an MSc in Engineering Geology, Geotechnical Engineering.
You should have around one to three years experience with a good understanding of geology, ground investigarion methods and also geotechnical engineering principles.
You will have at least a years' experience of working on Rail or Construction sector projects including earthworks inspections and reporting.
You need some experience of producing geotechnical reports including Geotechnical Interpretative Reports and Mining Risk Assessments.
You need to have some experience of ground investigation planning, specification and supervision and interpretative reporting.
You need some experience of specification and the design of earthworks and geotechnical solutions.
You also need to have a full UK driving licence to be able to travel to sites as required.
You will be keen to work towards becoming chartered and good support will be given.
Salary will be negotiable according to your level of experience but in the region of £28000 to £32000000 plus pension and a range of benefits includings good training towards becoming chartered, a pension, personal health care plan, life insurance, 25 days holiday, plus some other benefits.
Please email a full c.v. or give me, Toby Melling a call for an informal and confidential discussion on 020 7613 5555 or 020 8368 0025 or mobile 07740 067025.....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Providing first line support on all core systems related issues via all the Service Desk’s contact methods
Ensuring all contact with users is recorded accurately in the IT Service Management tool
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues
Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues
Participating in ITIL-based Incident and Problem Management in line with documented processes
Occasionally carrying out remote desktop support to resolve minor issues
Ensuring that technical solutions are documented within the IT Service Management tool for future reference
Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved in acceptable timescales and excellent customer service is delivered
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience
Any other duties that may reasonably be required in line with your position within CSOT or to help deliver excellent customer service
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others
You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Training:HIT training provide online training and on-site support. This will amount to on average 6 hours per week.Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Support Analyst
Functional Expert
Employer Description:People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Working Hours :Monday to Friday, 7 hours per day. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
