We have an exciting opportunity for a first line, IT Support Analyst to join a busy manufacturing business on a three-month fixed-term contract, created in response to increasing operational demands. This is a fully site-based role in Accrington, offering a pro rata salary of £30,000 - £40,000, dependent on experience, payrolled weekly. As an IT Support Analyst , you will play an important part in keeping users connected, productive and supported across a fast-moving manufacturing environment.Role Overview:As the first point of contact for IT support, you will provide responsive and practical assistance to colleagues across the site. In this IT Support Analyst role, you will diagnose and resolve day-to-day hardware, software, access and connectivity issues, administer users and devices within the Microsoft environment, and escalate more complex incidents when required. The role calls for a person-focused approach, sound technical judgement and the ability to prioritise effectively in a time-sensitive production setting.Key Responsibilities:
Create and maintain Microsoft Entra ID user and guest accounts, assign security groups, and ensure access permissions remain accurate and secure.
Onboard and manage desktops, laptops and Apple devices through Microsoft Intune, monitoring and troubleshooting configuration and compliance policy deployment.
Administer SharePoint sites by managing user access, permissions, lists and document stores, while monitoring security and access rights.
Support Microsoft Teams administration, including channel management, user assignment, permissions and security access.
Support Windows Server 2022 environments, including server creation and management, with a focus on file server roles, permissions and secure access.
Manage and troubleshoot Meraki switches, wireless access points, VPN access and firewall rules to maintain reliable connectivity.
Provide first-line support for Windows desktops and Microsoft 365 applications, resolving login, access, Office and Outlook issues.
Log, prioritise and progress incidents through the ticketing system, escalating more complex issues when required.
Experience Required:
A minimum of one to two year's experience in an IT support, service desk or help desk role, ideally as an IT Support Analyst .
Working knowledge of operating systems, business software, ticketing systems and user administration.
Hands-on experience supporting users in a Microsoft environment, ideally including Microsoft 365, Entra ID, Intune, SharePoint and Teams.
Strong communication and customer-service skills, with the ability to explain technical issues clearly to users at all levels.
A logical, proactive approach to problem-solving, with the ability to respond quickly, organise competing priorities and remain effective in a fast-moving manufacturing environment.
If you are an experienced IT Support Analyst looking for a hands-on, site-based opportunity within a busy manufacturing business, this is an excellent chance to make an immediate impact. Please click on the link to apply directly or contact Kate Wadsworth at E3 Recruitment for more information. ....Read more...
Are you an experienced Microsoft cloud specialist looking for more ownership of the environments you support? At Communications Solutions UK, you'll take the lead on complex client issues, help deliver cloud projects and improve the reliability and consistency of our managed services.We're a growing family business, so the role offers a mix of technical support and project work, exposure to new technology, and opportunities for your role to evolve as the business grows.What you'll doYou'll be a senior technical point of contact for our managed service clients, working across Azure infrastructure, Microsoft 365 and the Modern Workplace stack. You'll:
Resolve complex escalations from the service desk and investigate the causes of recurring issues.Design and build Azure and hybrid environments, including migrations, infrastructure changes and tenant onboarding.Scope and deliver client projects through to handover.Design, deploy and manage Intune, SharePoint Online, Entra ID and hybrid identity solutions.Review client environments for security, resilience, cost and licensing, and recommend practical improvements.Support colleagues through technical guidance, knowledge sharing and clear documentation.
What we're looking forYou'll have third-line or senior support experience and be comfortable taking ownership of complex technical issues. Experience in a managed service provider would be particularly useful.You'll need strong Azure infrastructure knowledge, alongside experience with Microsoft 365, Intune and identity management. You should also be familiar with Windows Server, Active Directory and other components of hybrid environments. Just as important is your ability to diagnose problems thoroughly and explain solutions clearly to both technical colleagues and clients.Certifications such as AZ-104, AZ-305, MS-102 or MD-102 are welcome, as is experience with scripting, infrastructure as code, Power Platform, Microsoft Purview or RMM and PSA platforms.Why join us?We're a close-knit team that cares about delivering great service and enjoying the work we do. As the business grows, there are projects to get involved in, new technology to work with and opportunities for roles to develop.The role is mostly based at our Reading office, with some flexibility depending on business and client requirements. The package includes 22 days' holiday plus bank holidays, private healthcare, a company pension and on-site parking. The office also has good public transport connections.If you have most of the experience we're looking for and this sounds like the right next step, we'd be pleased to hear from you.....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
Tremco CPG is an aggressive, growth-oriented company with revenues of over $1 billion. We are a world leader in solving complex waterproofing and roofing problems for our commercial, institutional, and industrial customers.
If you're looking for a place to build a career, with great benefits, advancement opportunities, technology, people and a commitment to a sustainable future, you've found it with us.
We are currently looking for a Sr. Business Systems Analyst - S/4 Service and Construction Management Software. This position provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Service and HR. The scope of responsibility is for Tremco North American operations primarily, but can also expand to support our Global Operation. Nurtures and insures the successful use of the application systems tools.
Duties/Responsibilities, Core knowledge:
Provides feedback on the overall direction of the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools.
Provides 2nd and 3rd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements.
Acts as liaison between business users, software vendors, and the broader user community. Participates in software and functional user groups to manage issues, evaluate enhancement opportunities, exchange best practices, and stay informed on product direction.
Performs systems analysis, design, configuration, and tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc.
Elicits, analyzes, and documents business requirements and prepares functional specifications for system enhancements, integrations, reports, interfaces, workflow changes, and process improvements. Works with technical resources to ensure solutions meet business requirements.
Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes.
Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc.
Performs thorough testing of all new and revised system functions and reports and performs quality assurance reviews of procedural documentation and training materials.
May act as a team leader or group leader for projects / tasks established in a given functional area, such as: sales, service management, construction management, and HR.
Skills, Qualifications, Experience, Special Physical Requirements:
3-5+ years of leadership experience: manager, supervisor, group lead, etc.
4+ years' experience in SAP SM S/4 service and construction management software.
SAP HR/HCM and/or Project Systems experience is a plus.
8 - 12 months SAP S/4 HANA implementation experience.
3+ Years SAP Super User in related discipline.
Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents.
2 years' experience in project management skills.
Ability to distinguish, learn and accept differences in business and end-user requirements.
Ability to learn and expand technical knowledge and interpersonal skills.
Highly organized with effective and cycle time sensitive time management and project management skills.
Read, write and communicate fluently in English.
Note: some of the experiences and time frames may overlap.
Special Knowledge and Skill:
General knowledge and understanding of business operations.
In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.).
In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements.
Proficiency in analysis, design and testing techniques.
Good project management skills, including planning, methodologies, time tracking, leadership, etc.
Good communication skills.
Proficiency with various report development tools, report writers, or query tools, etc.
Basic understanding of IT communications networks.
The salary range for applicants in this position generally ranges between $105,000 and $125,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability. Apply for this ad Online!....Read more...
