You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Looking to start a career in IT? Join Evolving Networks as a Service Desk Apprentice. Get full training, support real customers, build technical and people skills, and grow with a friendly, forward-thinking team.
You’ll be part of our Service Desk team, working alongside experienced engineers who support customers with day-to-day IT and connectivity issues. You’ll learn how to diagnose problems, speak confidently with customers, and use industry tools while building real-world technical and customer service skills.
Your role will include:
Logging, updating, and managing support tickets on the Service Desk system
Providing first-line support to customers via phone, email, and remote tools
Diagnosing and troubleshooting basic IT, connectivity, and network issues
Escalating more complex problems to senior engineers when required
Communicating clearly with customers to keep them informed of progress
Learning and following internal processes and best practice procedures
Developing technical knowledge through hands-on experience and training
Benefits Include:
30 days annual leave including bank holidays, with increases linked to length of service
Open, friendly, and supportive working environment
Regular company-funded social events such as curry nights, BBQs, and Christmas parties
Company pension scheme with Royal London
Employee Assistance Programme offering mental health, wellbeing, and financial support
Bring-your-dog-to-work days
Full training and ongoing support throughout the apprenticeship
Free home internet connection on successful completion of the apprenticeship
Training:
Founded in 1974, we've been delivering market-leading learning and talent solutions for over forty years
We’re privileged to help individuals unlock their potential and realise the value of their skills and talents. As one of the UK's largest and longest-established apprenticeship and training providers, we're proud to help organisations and individuals unlock their potential, and make skills really work for them
Upon completion of this 15 Month Apprenticeship, you will have obtained your Information communications technician (level 3) Apprenticeship
Training Outcome:
There is a possibility of being offered a full time role after successful completion of the apprenticeship
Employer Description:We want to transform the connectivity industry by leveraging network hypervisor technology to enable organisations to create dynamic, customised networks, tuned to their unique needs. We believe that traditional procurement practices are outdated, and limit the ability to adapt to the flexible business of the future. By using innovative software and an internet-first mindset, we are committed to evolving the network procurement process and providing managed, resilient, network experiences for our customers.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Administrative Skills,Analytical Skills,Customer Care Skills,....Read more...
Configure BIOS settings and perform firmware updates as necessary.
Install operating systems, drivers, and essential software applications onto laptops.
Troubleshoot hardware and software issues during the build process.
Maintain accurate records of laptop configurations and inventory levels.
Assist in developing and updating build processes and documentation
Keep abreast of new technologies and industry trends relevant to laptop hardware and software
Act as overflow for the service desk, providing technical support to end-users as personal learning progresses
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship.Employer Description:Mintivo is a Cloud-first Managed IT Service Provider based in Lackock, Chippenham. We have assembled a strong Board of Directors, built an incredible team, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.Working Hours :Between 8am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Working with an excellent team in a great working environment you will be supported by a senior member of the team who will impart their knowledge, skills and experience to mentor you throughout your apprenticeship. They will create a personal development plan for you to develop your technical and business skills which will include use of cloud platforms, networking and security.
Duties and key responsibilities
Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support.
Providing support to clients spread across the UK, resolving technical issues or identifying issues that need to be addressed.
Provide first-line helpdesk support to clients, assisting with IT issues via the phone, email and remote support tools.
Logging, Tracking and resolving Incidents within a service management system, adhering to SLA’S.
Identifying when to escalate incidents to ensure SLA achievement.
Managing Service Desk mailboxes to update relevant incidents with key information.
Carry out service desk-related duties to ensure incidents are resolved within the required timescales.
Management of any third parties/vendors which may be used as resolution groups.
Working with internal and external engineers to resolve incidents.
Training Outcome:There is a structured career development plan on successful completion of your Apprenticeship with progressive holiday and salary enhancement, and there are also options to progress within the Managed Services team to more senior roles within support and consultancy, also to specialise within a specific field such as networking, operating systems or security and potential to undertake a higher-level apprenticeship.Employer Description:The Company are an IT Business Partner & Enterprise Solutions Provider. They offer complete end-to-end solutions that enhance people's performance. They expertly blend their products and services to offer the right level of support for individual and business needs by offering packaged platforms and tailored solutions that help business' reach their full potential.Working Hours :9 am-5.30 pm with 1 hour lunch break.Skills: Communication skills,Organisation skills,Problem solving skills,Logical,Team working,A passion for IT Technology,Written communication skills,Customer facing experience,Enthusiastic approach to work,Able to work on own initiative,Full UK Driving license needed....Read more...
Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
Assess the probability of 1st line resolution and escalation path as required
Provide instruction/training to customers using phone, remote desk and email
Monitor and manage own Service Desk queue
To work safely at all times taking into account own and others safety
Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Please note that this is an apprenticeship position and therefore anyone with more than six months professional experience working in relevant job role or who holds relevant professional qualifications or a tech degree will not be eligible.
You will also need to commit to completing a Level 3 Digital Support Technician Apprenticeship.
Your primary responsibilities will include providing technical support, troubleshooting issues, creating comprehensive documentation, and adhering to established ITIL processes to ensure the delivery of high-quality and responsive service to all business customers. Collaboration with team members to handle escalations and facilitate knowledge transfer will also be essential in this role.
Key Responsibilities
Provide Technical Support: Respond to and resolve technical support requests from business customers, ensuring a high level of customer satisfaction
Troubleshoot Issues: Diagnose and troubleshoot hardware, software, and network issues efficiently, utilising various tools and techniques
Create and Maintain Documentation: Develop comprehensive and accessible technical documentation, ensuring it is kept up to date and useful for team members and users
Adhere to Processes: Follow established service desk processes and procedures to ensure consistent and high-quality service delivery
Collaborate with Team Members: Work closely with team members to handle escalations, share knowledge, and facilitate problem resolution
Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution
Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records
Verify Issue Resolution: Ensure that technical issues are fully resolved and communicate resolution details to the customer
Some of the systems you may be expected to use, administer and help maintain on a daily basis include:
Windows 11/ 10
Active Directory / Microsoft Entra
Microsoft Office 365
Microsoft Azure
Microsoft Intune
Microsoft SharePoint
Microsoft Teams
Business Central / Dynamics 365
Freshservice ITSM
Key Core Competencies and Skills Required:
Wide knowledge of Windows 10/11 operating systems
Excellent communication and customer service skills, both written and verbal
Ability to collaborate and work well with others
Ability to take ownership of work and see it through to completion, both alone and with a team
Strong writing abilities for preparing readable, efficient and actionable technical and non-technical documentation
Attention to detail
Ability to remain calm and organised during major incidents, periods of high workload and urgent work
Empathy of the needs of others, understanding that everyone has different abilities; finding a way to work in a friendly and helpful manner to accommodate said needs
Experience with coding, programming, or scripting (e.g., PowerShell, Python, or similar) is desirable
Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore, the successful candidate is likely to have a commute of 1hr 15mins or less.Training:You will undertake the Level 3 Digital Support Technician Apprenticeship Standard and be given the opportunity to gain relevant British Computer Society qualifications.
You will work alongside our experienced Service Desk team and build your skills through a combination of:
1-2-1 Coaching
Group activities
Online learning
Work based tasks
Training Outcome:
Ongoing employment and career progression
Employer Description:We are The Frontline Group, the UK’s leading retail sales, marketing and distribution company working within publishing and home entertainment. We pride ourselves on our honesty and integrity, we place client value at the centre of every decision we make and are constantly finding new ways to overcome challenges. We are committed to working and developing people who work hard to achieve greatness.Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Provide first-line technical support to staff and users via phone, email, or in person
Log, track, and resolve IT service requests and incidents using the service desk system
Troubleshoot basic hardware and software issues with guidance from senior team members
Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts
Help maintain accurate IT documentation and inventory records
Escalate unresolved issues to the appropriate support team as needed
Learn and follow IT policies, procedures, and security standards
Participate in training and development opportunities as part of your apprenticeship
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Goaco is an award-winning global consultancy partnering with both public and private sector organisations to deliver secure, user-focused and innovative digital solutions. Headquartered in the UK and established in 2010, Goaco has grown into a trusted name in digital transformation, cyber security, data & AI, software development, cloud and managed services, with offices and experts based in the UK, UAE and Saudi Arabia.Working Hours :Shifts to be confirmed between 9.00am to 5.30pm.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3.
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
Collaborate with the IT Team and Manager to deliver exceptional IT services across the Practice
Be the first point of help for staff, resolving IT issues and queries using our support tools and knowledge base
Master troubleshooting techniques, learning how to identify and fix root causes of technical problems
Take ownership of assigned tasks, completing them efficiently and professionally
Provide hands-on support, understanding user needs and delivering practical solutions
Install and upgrade software, gaining insight into how programs work while ensuring compliance and efficiency
System/device monitoring, learning how to spot and prevent potential issues before they impact users
Develop cyber security awareness, understanding how to protect data and systems
Keep accurate documentation of your work, share updates with the IT team, and develop communication skills for announcing IT changes effectively
Set up, repurpose, and manage hardware assets for staff and offices, while learning the processes for smooth onboarding and offboarding of team members
Training Outcome:
Opportunity of a full time Service Desk Analysis position in our IT team
Opportunity for personal and professional growth in a supportive environment
Employer Description:Ingleton Wood is a growing and dynamic multi-disciplinary property and construction consultancy, providing a wide range of services across the majority of industry sectors including commercial, health, education, defence, residential and community.
Our services include architecture, building surveying, building services engineering, planning, interior design, sustainability, civil and structural engineering, quantity surveying, project management, CDM and health and safety services.
We have offices in London, Billericay, Cambridge, Colchester, Norwich, Oxford, and Nottingham and plan to open further sites in the future to develop our national service.Working Hours :Monday to Friday
9:00am- 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Resilience,Professional attitude....Read more...
Supporting the workshop team with arranging deliveries, including deliveries of stock to engineers
Working on serial numbers, configuration, testing and building PC’s
Assisting engineers with hardware and software installations as well as some callouts and completing reports
Working on the support desk when instructed
Assisting with returns and dealing with faults and repairs as well as ensuring all related paperwork has been completed
Supporting the Stock Controller with despatch of goods, booking in items and allocating items to engineers or clients
Ensure that the workshop is kept clean and tidy
Perform installations consistent with the company’s standard operation procedures.
Refer any outstanding issues to Engineers or Team Leaders
Ensure that client is kept up to date with all changes
Liaise with workshop to arrange despatch of additional items if needed
Perform maintenance callouts as and when instructed
Complete reports in line with company’s standard operating procedures ensuring that information is clear for future reference
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We are a fast-expanding managed service provider supporting health care clients and a variety of businesses in the UK, Republic of Ireland and Europe with over 38 years’ experience in delivering managed IT services to over 2000 clients.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills....Read more...
Maintenance Electrician - Glasgow City Centre - Salary up to £40,000 CBW have a new opportunity for a Maintenance Electrician to join a prestigious static site located in Glasgow City Centre. You will be responsible to carry out PPM in accordance with set schedules, ensuring engineering standards are maintained to maximise the operational effectiveness and reliability of the Plant and associated systems. Key Responsibilities:Carry out Planned Preventive Maintenance (PPM) in line with established schedules to ensure plant and system reliability.Maintain engineering standards in compliance with Health and Safety at Work Act (HASAWA) requirements.Adhere to onsite Quality Assurance procedures and maintain accurate records/documentation for all electrical and mechanical work.Respond promptly and effectively to electrical and mechanical reactive maintenance issues and help desk requests.Conduct technical surveys of systems and equipment, reporting findings to the Supervisor.Coordinate and take initial action on client requests, ensuring timely communication and resolution.Handle customer enquiries and complaints professionally, reporting actions taken to line management.Undertake follow-up actions to resolve maintenance or operational issues within authorised scope.Participate in reviewing and implementing new maintenance techniques to enhance service delivery.Diagnose electrical and mechanical faults related to PPM or reactive maintenance.Perform minor installation, repair, and maintenance work on lighting and electrical distribution systems.Ensure all duties are completed in accordance with company procedures and client contractual requirements.Provide cover and support at nearby sites when required.Person Specification:City & Guilds Parts 1 and 2 (Electrical Installation 2360) or recognized equivalent.18th Edition Institute of Electrical Engineers (I.E.E) Registration or recognized equivalent.City & Guilds 2391 (Inspection & Testing)Prior experience of Building Management Systems.Previous work experience in a business-critical environments.PASMA/IPAF certified. (Desirable)Effective communication skills at all levels both orally and using IT platforms.Experience with similar maintenance duties including fault diagnosis, rectification.Salary & Benefits:Salary up to £40,000 (Uplift of £3,000 once fully HV trained)No on call.25 days holiday including bank.Generous workplace pension scheme.Training, development & progression opportunities.Monday to Friday 8am - 5pm.Pool van provided for occassional travel to nearby site.....Read more...
