Responding to helpdesk requests remotely and providing timely technical support.Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.Performing hardware and software repairs in their well-equipped workshop facility.Assisting with the installation of hardware and software, ensuring seamless integration and functionality.Carrying out network documentation and reporting to maintain accurate records.Assisting with sourcing IT equipment and software to support ongoing projects.Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.Training:Level 3 IT Support Technician Apprenticeship Baltic Apprenticeships.Training Outcome:Potential full time job role upon completion.Employer Description:Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :Salary of £12,500 per annum for the duration of the apprenticeship.
The role requires you to work 37.5 hours per week from Monday to Friday, 9am-5pm.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Number skills,Analytical skills,Team working....Read more...
Responding to helpdesk requests remotely and providing timely technical support.
Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved.
Performing hardware and software repairs in their well-equipped workshop facility.
Assisting with the installation of hardware and software, ensuring seamless integration and functionality.
Carrying out network documentation and reporting to maintain accurate records.
Assisting with sourcing IT equipment and software to support ongoing projects.
Participating in on-site visits to educational institutions, providing technical assistance and troubleshooting as needed.
Training:Level 3 IT Support Technician Apprenticeship Baltic Apprenticeships.Training Outcome:Potential for a full time job role upon completion.Employer Description:Partnership Education is seeking a dedicated and motivated individual to join their team as an IT Support Apprentice. This apprenticeship offers a fantastic opportunity to gain valuable hands-on experience in a dynamic and supportive environment.
Partnership Education is a leading provider of educational solutions, dedicated to transforming the learning experience for students and educators alike. As an IT Support Apprentice, you will have the chance to work alongside their experienced team and contribute to their mission of empowering educational institutions.Working Hours :The role requires you to work 37.5 hours per week from Monday to Friday, 9am-5pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Number skills....Read more...
Responding to incoming support tickets on the help desk, assisting customers and internal staff with IT issues.
Providing first-line support and escalating complex issues when needed.
Assembling and disassembling computer equipment to meet specific requirements.
Setting up and configuring software, including device installations and software packages.
Utilising troubleshooting tools like Command Prompt (CMD), PowerShell, and SSH to diagnose and resolve technical problems.
Using basic scripting tools like PowerShell, CMD, and CLI to automate and streamline tasks.
Training:Working towards Level 3 Information communications technician apprenticeship standard. As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship provides the skills, qualifications and experience you need to immerse yourself in an exciting, fast-moving industry and become an effective IT Support Technician.
Employer Description:At Remedian IT, we are not just a company; we are a community of passionate professionals dedicated to providing exceptional server support services. If you are looking for a rewarding career in the IT industry, joining our support team can be your gateway to success.Working Hours :Monday – Friday 9am-5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Willingness to learn....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week studying at London Southbank University and 4 days a week working in our Redhill office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to attend client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at London South Bank University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICEEmployer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
**Please note, this is a home-based role**
Provide technical support for the company's accounting software to clients.
Diagnose and troubleshoot software and database issues related to the accounting software.
Assist clients with installation, configuration, and updates of the accounting software.
Maintain detailed records of support requests, actions taken, and resolutions, via our support desk tool ZOHO
Create and update technical documentation and user manuals.
Collaborate with the development team to report bugs and suggest improvements.
Ensure high levels of customer satisfaction by providing timely and accurate support.
Help monitor and maintain the performance of the accounting software with the aim of suggesting improvements/ideas.
Microsoft SQL Server
Assist in the development, maintenance, and enhancement of the SQL Server database that is utilised by our accounting software.
Write and optimise SQL queries to ensure maximum/best performance/practice.
Strong problem-solving skills and attention to detail.
Support data integration and extraction processes (occasionally)
Troubleshoot and resolve database-related issues as they arise.
Basic understanding of performance tuning and optimisation techniques.
Assist in the implementation of data security measures and database access controls.
Participate in code reviews and testing processes to ensure the quality of database-related code.
Training:Online teaching, coaching and workplace development.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers.
If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice.
As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday 9am - 5pm.
Tuesday 9am - 5pm.
Wednesday 9am - 11am.
Thursday 9am - 5pm.
Friday 9am - 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience,Microsoft SQL skills,SQL Coding,Database....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at Liverpool John Moores University and 4 days a week working at our Manchester office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at Liverpool John Moores University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICE. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at Coventry University and 4 days a week working at our Birmingham office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at Coventry University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICE. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday 9am to 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at Coventry University and 4 days a week working at our Nottingham office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at Coventry University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICE. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
You will attend the taught elements of your apprenticeship (including 1 day a week at London South Bank University and 4 days a week working at our London office)
You will be involved with the planning of projects with your project manager, including when and how you will collect data
Help undertake desk-based research, using publicly available data and information from other sources. This might include talking to third parties
Carry out fieldwork, including making visual observations on sites, and collecting data to support site assessments and design work
Perform routine analysis and data collection
Provide regular updates to your team members, your project manager and other relevant people, either verbally or in writing
Undertake drawing work and civil infrastructure design under supervision
Help prepare client reports/updates (including emails, draft factual and interpretative reports) under guidance
From time to time, we may ask you to come along to client/design team meetings
Training:You will be studying for a BEng (Hons) in Civil Engineering at London South Bank University, as well as achieving Incorporated Engineer status with the Institute of Civil Engineering (ICE) at your End Point Assessment.
In addition to this, at Waterman, you will experience the following continuous learning opportunities:
Workplace shadowing
Dedicated mentoring
Technical skills including software, people skills and health & safety training
Periodic in-house training from internal or external resource
Webinars and e-learning
Development days
Apprentices without level 2 English and maths will need to achieve this level prior to taking the end-point assessment.Training Outcome:Having achieved Incorporated Engineer status, you will have started your journey towards becoming a fully Chartered Civil Engineer with the ICE. There are excellent opportunities to develop your career within Waterman Group through in-house workshops, online learning, via the annual appraisal process and presentations from the ICE. Employer Description:Waterman Group is a multidisciplinary consultancy providing sustainable solutions to meet the planning, engineering design and project delivery needs of the property, infrastructure, environment and energy markets. Founded in 1952, the company has since grown into a leading engineering and environmental consultancy with offices throughout the UK, Australia and Europe.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Your duties and responsibilities in this role will consist of:
Providing IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information Communications Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
