Help Desk Technical Support Jobs   Found 14 Jobs, Page 1 of 1 Pages Sort by:

IT Support Apprentice

Systems support for schools, nurseries and colleges. Predominately Microsoft networks and site-based working for clients primarily in and around Bedfordshire. Providing general assistance to the team including workshop repairs and commissioning of equipment, deliveries, documentation, 1st Line support both onsite and remotely. There will a program of working with other members of the team in the field providing Technician days and completing installations. Structured training program in c ....Read more...

IT Apprentice

To provide technical advice, and to work closely with colleagues to maintain agreed service levels To implement and work on specific IT projects as required Provide onsite and face-to-face ICT support to customer organisations Provide Service Desk support / cover as required To provide support for the Client Manager in times of absence To help maintain operational procedures and system documentation Deliver to deadlines Diagnosing and resolving technical faults accurately Ghosting and ....Read more...

IT Apprentice

Responding to helpdesk requests remotely and providing timely technical support. Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved. Performing hardware and software repairs in their well-equipped workshop facility. Assisting with the installation of hardware and software, ensuring seamless integration and functionality. Carrying out network documentation and reporting, to maintain accurate records. Assisting with sourcing I ....Read more...

ICT Support Technician Apprentice

Provide first-line technical support to staff and students, troubleshooting and resolving IT issues promptly Proactively respond to requests logged within the ICT Service Desk Prioritise and escalate Service Desk requests as appropriate Document and maintain accurate records of IT support requests and resolutions Liaise with 3rd parties to resolve issues, where appropriate Assist in the installation, configuration, and maintenance of computer hardware, software, and networks Help with th ....Read more...

IT Apprenticeship

Responding to helpdesk requests remotely and providing timely technical support Taking help desk calls, logging and tracking calls, and ensuring that all issues are properly recorded and resolved Performing hardware and software repairs in their well-equipped workshop facility Assisting with the installation of hardware and software, ensuring seamless integration and functionality Carrying out network documentation and reporting to maintain accurate records Assisting with sourcing IT equi ....Read more...

Information Communications Technician Apprentice

Provide first-line technical support to end-users via phone, email, and in person. Logging of Tickets for all received requests recording all Assist with the setup, maintenance, and troubleshooting of computer systems, hardware, and software. Support the installation and configuration of operating systems, applications, and software updates. Help maintain and manage user accounts, passwords, and permissions in Active Directory. Monitor and respond to IT support requests, ensuring timely r ....Read more...

ICT Apprenticeship

The day to day activates of this role will be varied but will include the follow: Helpdesk support queries, problems and incidents Account creation (Moves, Additions, Changes) Compliance Tasks (Keeping users security compliant) Remote assistance on staff computers: Troubleshooting and Problem Solving Remote installation of software, updates, bug fixes and patches etc. Administrative tasks such as creating lists of users/tasks/problems Resolving technical issues and providing solutions i ....Read more...

ICT Technician Apprentice

Installation & Preparation of new IT Hardware & Infrastructure Maintain an asset register Management of call queue, ensuring calls closed in timely fashion Escalation of calls to 3rd line team where necessary Regular work alongside 3rd line and other teams for project delivery Perform software rebuilds of laptops & PCs where needed Working with products in the Microsoft suite. Including Microsoft Teams Assisting users in understanding new technologies and ways of working Ad ....Read more...

Apprentice 1st Line Support Technician

This is a full-time on-site role for an Apprentice Information Technology Support Specialist located in Derby. As an IT apprentice, you  be responsible for providing technical support, troubleshooting desktop computers, and offering help desk support. Full training will be given to any successful candidate, but the role will consist of the following activities: Providing Tier 1 support for tickets logged via the company helpdesk, phone, applications or email per agreed SLA Liaise with ....Read more...

IT Support Apprentice

Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communica ....Read more...

IT Support Apprentice

Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communica ....Read more...

IT Support Apprentice

Your duties and responsibilities in this role will consist of: Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner Provide excellent customer service as the first point of contact for all IT-related service requests Strong communica ....Read more...

Business Systems Analyst (Sr) - FICO & RAR

JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibilit ....Read more...

Apprentice CSOT Support Analyst

·       Providing first line support on all core systems related issues via all the Service Desk’s contact methods. ·       Ensuring all contact with users is recorded accurately in the IT Service Management tool. ·       Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. ·     ....Read more...

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