You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:We are a Managed Service Provider (MSP) offering IT Support, Training, Security and Digital Transformation. We specialise in Small & Medium Enterprise (SME). We understand the issues that small and medium businesses face around technology and are dedicated and passionate about providing the highest level of service to organisations like yours so you can concentrate on running and growing your businessWorking Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with higher-level apprenticeships are also available
Employer Description:Technology is more important for businesses now, than it has ever been. Whether our clients are looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT and this is an opportunity to start a stable career path.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
At Thatcham Research, we’re looking for an enthusiastic and motivated IT Apprentice to join our friendly IT Services team. You’ll work alongside experienced professionals who will support your development every step of the way, helping you build the technical skills and confidence needed for a successful career in IT. You’ll work towards the ICT Apprenticeship Level 3, which typically takes 18-24 months to achieve.
What you'll be doing:
You’ll play a key role in keeping our people connected and our technology running smoothly. During your apprenticeship, you’ll learn how to:
Set up and maintain IT hardware, software, mobile devices and user accounts
Provide first‑ and second‑line support, helping colleagues troubleshoot issues in person, remotely or via our service desk
Monitor system performance, support security processes and help manage our IT asset register
Create useful documentation and knowledge base articles
Develop strong customer service and communication skills as you assist users at all levels of the business
Understand cybersecurity fundamentals and follow best‑practice standards
You’ll be supported by your line manager, mentors, and the wider IT Services team — including specialists in cloud, security and IT transformation.Training:Skills & experience you might have:
You don’t need previous IT work experience - just a passion for technology and a willingness to learn. You’ll thrive if you have:
An interest in IT fundamentals (hardware, software, networks, operating systems)
Problem‑solving skills and a logical approachConfidence communicating with both technical and non‑technical people
A positive attitude and desire to grow your skills
GCSEs in English and maths (Grade 4/C or above) or equivalent (desired but not essential)
We’ll help you build essential technical skills throughout your apprenticeship, including troubleshooting, system administration, Microsoft 365, Active Directory, Azure, Intune and more.Training Outcome:IT Services Engineer.Employer Description:At the cutting edge of automotive research in the UK, Thatcham Research has a unique role in shaping the design of new vehicles and influencing ever higher standards of safety, security and repair. With an on-site Crash Laboratory, Repair Technology Centre and Training Academy, our research expertise is driving some of the very latest automotive developments in technology, materials and standards in this fast moving and highly technical industry.Working Hours :Our standard working hours are 8:30 - 16:30 Monday - Thursday, early finish on Friday - 8:30 - 15:45.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
Provide 1st line IT support via phone, and Servicedesk Portal
Log, manage and update service desk tickets accurately
Communicate clearly with users, keeping them informed of progress and resolutions
Troubleshoot IT issues remotely and, where required, visit other Comfy Group sites
Learn and follow IT processes to ensure efficient issue resolution
Assist with IT administration tasks such as ordering equipment and managing spares
Demonstrate a positive, “can-do” attitude when supporting users
Carry out other appropriate duties under supervision, as directed by the Head of IT
Commit to completing the full apprenticeship programme and actively participate in all training sessions
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Comfy Quilts Ltd is a UK-based manufacturer specialising in the design and production of bedding products, including quilts, pillows, duvets and mattress protectors. A family-run business founded in the 1970s, the company supplies both its own brands and private-label products for major retailers and well-known names in the bedding industry.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 pm/5:30 pm.Skills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same.
Support customers with a wide variety of needs across hardware, software, and infrastructure.
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs.
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised.
Recommend suitable digital products and services to help customers get the most from their technology.
Travel between customer locations as part of a dynamic, field- based role.
Join a supportive team where full training is provided, technical passion and a proactive attitude matter more than prior experience.
What You’ll Do:
Work on-site across different customer locations.
Install, configure, and optimise BT products, apps, and services.
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers.
Support installations, migrations, and rollouts.
Diagnose and resolve hardware and software issues.
Guide customers through solutions and recommend suitable digital products and services.
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 pm/5:30pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
About this role
Work on-site with a diverse range of customers, from small local businesses to large FTSE‑100 organisations, with no two days the same
Support customers with a wide variety of needs across hardware, software, and infrastructure
Visit customer sites to install, set up, and optimise BT products and services, as well as carry out non‑complex repairs
Engage directly with customers, talking through ideas, resolving issues, and ensuring their services are fully optimised
Recommend suitable digital products and services to help customers get the most from their technology
Travel between customer locations as part of a dynamic, field- based role
Join a supportive team where full training is provided—technical passion and a proactive attitude matter more than prior experience
What You’ll Do:
Work on-site across different customer locations
Install, configure, and optimise BT products, apps, and services
Carry out non‑complex repairs and provide desk-side support for devices such as laptops, PCs, and printers
Support installations, migrations, and rollouts
Diagnose and resolve hardware and software issues
Guide customers through solutions and recommend suitable digital products and services
Training:This apprenticeship will last 18 months, and you’ll spend a minimum 20% of your working hours will be dedicated to learning and studying. You’ll also complete one “study day” a week. At the end of your hard work, you will gain an ICT Comms Tech Level 3 Qualification.
The training provider is Firebrand and the college is located in Wyboston Lakes, Bedford.Training Outcome:
Once you have qualified you will be a fully qualified BT Business Customer Engineer
Employer Description:You’re not just looking for a career, you’re looking to make a difference. Millions of people rely on us every day to help them live their lives, power their businesses, and keep their public services running. We connect friends to family, clients to colleagues, people to possibilities. We keep the wheels of business spinning, and the emergency services responding. And we use the power of technology to help solve big challenges, like climate change and cyber security. From day one, you’ll have a voice at BT Group. You’ll get stuck in to tough challenges, pitching ideas and making things happen. You won’t be alone though: we’ll be there with help and support through you’re learning and development. You’ll make great friends, discover new talents, and feel part of something exhilarating. This is your chance to make a real difference to the world. Grab it.Working Hours :Monday to Friday with start times 8:30 am/9 am and finish times 5 am/5:30 pmSkills: Communication skills,Customer care skills,Problem solving skills,Logical,Initiative....Read more...
Compliance Technician - Fixed Term Contract- 3 to 6 months - Salary pro rata £42,000 - Moorgate CBW have a new opportunity for a Compliance Technician to support the Engineering Manager for a Critical contract based in Moorgate. The position will deliver a planned and corrective test, inspection and maintenance service to statutory and mandatory building systems and assets at sites in accordance with laid down policy, procedures and safe working practice. To deliver a compliant estate of statutory and mandatory assets and systems in accordance with the appropriate legislative standard, business policy and procedure. As directed by Technical and Compliance Operation. Package & working hoursA basic salary of £42,000 PRO RATAMonday to Friday - 08:00 am - 17:00 pm25 days holiday + Bank HolidaysCompany Pension SchemeExcellent career progression opportunitiesKey Responsibilities: Planning the efficient and effective maintenance of M&E Plant and Equipment.Ensure that Planned Preventive Maintenance is carried out in line with task schedules and industry best practices.Working with the help desk and supervisor, use CAFM to delegate Planned Preventive Maintenance tasks to the team, ensuring optimum levels of service delivery are being achieved.Work closely with key stakeholders to effectively plan subcontracted labour around a busy event schedule.Regularly update the OP18 Maintenance Planner to track progress of assets against target dates.Requesting and reviewing RAMS for all subcontracted work, ensuring contractors are fully competent to undertake their roles.Carrying out inductions and issuing Permits to work for subcontracted labour.Collate information from service reports, identifying remedial works and obtaining quotes to rectify.Track remedial work progress, making sure all necessary authorisations have been obtained from the client for chargeable work.Identify and price extra works/capital spend projects arising from service reports and bring them to the attention of the contract manager.Ensure appropriate control measures are being implemented to ensure statutory, policy and contractual commitments are met. Uploading relevant documents to systems and closing out work orders.Maintaining customer focus within all areas of operational activities, effectively managing relationships with key client contacts.Control of CAFM systems, ensuring all preventative works are captured and status is evident within systems.Updating Logbooks on shared drive and hard folders.RequirementsUp-to-date technical knowledge of Water, fire and environmental control measures, building control requirements, and the Health and Safety at Work Act.Knowledge of certain systems is desirable. (CAFM, MySupplier, E-logbooks)Experience within technical and or hard services is essential.Practical experience must include engineering experience in a similar environment.Excellent verbal and written communication skills.Numerate and computer literate. Experienced with MS Office applications.Incumbents must have a high level of energy, be self- starters and confident in manner.Organised, able to prioritise and deliver within high-pressure, business critical environments.Please send your CV to Archie Reed of CBW Staffing Solutions to avoid missing out on the role!....Read more...
