Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
Gain hands-on experience providing deskside support and troubleshooting endpoint devices
Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
Assist with resolving user access issues, incidents, and technical queries
Contribute to knowledge management and documentation to improve service delivery
Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
Develop technical skills through a combination of structured learning and supervised, hands-on experience
Build experience within a live professional services IT environment while working towards an industry-recognised qualification
Support IT projects requiring Level 2 involvement, including:
Hardware refresh programmes
Office moves and changes
Application deployments
Device configuration and setup
System and device migrations
Training:
Training takes place on the job at our Bristol Office
Training Outcome:
Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst
Employer Description:We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.Working Hours :Full time- Office Based- Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working....Read more...
Assist staff with all their technical needs
Triage and manage IT requests submitted to the IT Service Desk
Setup and image devices (laptops, mobiles etc.)
Day to day support of management for the HALO Trust’s Microsoft 365 estate
Support the IT Support Services Manager with purchasing and managing of software licences
Maintain and troubleshoot ICT infrastructure, keeping everything running smoothly. (i.e networks, audio and video conferencing systems, backups, etc.)
Assist in the implementation of information technical controls to help ensure that internal information security policies and data protection laws are upheld
Maintain inventory of all ICT assets
Design and deliver training sessions to empower staff with tech skills
Collaborate with in-country programme teams, providing guidance, support, and training
Think outside the box and propose innovative solutions to improve our systems
Any other duties allocated by the line manager or senior management following consultation with the post holder
Uphold HALO’s core values and standards, promoting its ethos and mission statement
Ensure familiarity with and adherence to all HALO policies and procedures, especially the code of conduct and safeguarding
Training:Expected duration: 17 months Apprenticeship level: Level 3 Programme: Information Communications Technician
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician qualification.
The training covers the following core occupational duties: https://skillsengland.education.gov.uk/apprenticeships/st0973-v1-2 Training Outcome:Upon completion, the apprentice will have gained a Level 3 Information Communication Technician qualification.Employer Description:HALO is the leading global NGO addressing the impact and drivers of conflict in 30 countries and territories, with over 8,000 staff. Most of our staff are local employees and include a growing number of women.
Our primary duty is to serve people affected by conflict, clearing landmines and the explosive remnants of war that threaten lives and livelihoods long after fighting has finished. We make land safe where war has ended, while also assisting those affected by active conflict and endemic violence.
HALO addresses human suffering caused by armed violence in some of the world’s most fragile places, securing weapons and ammunition and working with both state and community actors to reduce the prevalence of armed violence. Working Hours :Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Initiative....Read more...
Workshop Apprentice
Are you passionate about technology and keen to build acareer in IT? We're looking for a motivated and enthusiastic workshop apprentice to join our growing team.
This is an exciting opportunity to gain hands-on experienceworking with a wide range of IT equipment while completing a recognised apprenticeship programme. You'll work alongside experienced engineers, learninghow to build, configure, test, repair, and prepare devices for customer deployments and business use.
About the Role
As a workshop apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.
What You'll Be Doing
Hardware Build & Configuration
Assisting with the build, configuration, and testing of laptops, desktops, servers, printers, and other IT equipment.
Learning how to install operating systems, software applications, and updates.
Supporting device imaging and deployment preparation activities.
Carrying out quality checks to ensure devices are ready for customer use.
Preparing equipment for delivery, installation, or collection.
Workshop Operations
Supporting the day-to-day running of the workshop.
Assisting with equipment booking-in and booking-out procedures.
Helping maintain accurate records of devices and assets.
Learning workshop processes and best practices.
Maintaining a tidy, organised, and safe working environment.
Repairs & Diagnostics
Learning how to diagnose and troubleshoot hardware issues.
Supporting engineers with repairs and component replacements.
Recording repair work and technical findings accurately.
Escalating complex issues to senior team members when required.
Stock & Asset Management
Assisting with receiving and checking supplier deliveries.
Supporting stock management and inventory activities.
Helping track IT equipment throughout the build and deployment process.
Supporting stock audits and asset management tasks.
Teamwork & Development
Working closely with workshop engineers, service desk teams, projects, and procurement.
Participating in apprenticeship learning and development activities.
Building technical knowledge through practical experience and formal training.
Developing strong communication, organisation, and customer service skills.
What You'll Gain
A recognised IT apprenticeship qualification.
Hands-on experience in a professional IT environment.
Training and mentoring from experienced engineers.
Exposure to enterprise IT hardware and technologies.
Opportunities for career progression within the business.
A supportive and collaborative team environment.
Training:Firebrand’s sector-leading Level 3 Information Communication Technician (L3ICT) Apprenticeship Programme trains apprentices to deliver efficient operation and control of the IT and Telecommunications infrastructure and to deliver and support the information systems needs of an organisation. Options include pathways for Support Technician, Network Technician and Digital Communications Technician.
Firebrands course is delivered either Online (online live instructor led), or face to face in the classroom environment (your choice). Our Subject Matter Experts (SMEs), Learning Mentors (LMs) and world-leading trainers prepare apprentices to work across multiple sectors.
Completion of this apprenticeship will provide learners with the following world class vendor certifications in addition to the Information Communication
Technician apprenticeship:
Microsoft Certified Azure Fundamentals (AZ-900)
CompTIA IT Fundamentals+
Certiport IT Specialist Networking
Microsoft Certified Azure Administrator Associate (AZ-104)
Key areas covered are:
Support Technician
Maintenance or repair of systems faults
Support for the roll-out of installation and commission of new systems or upgrades Training Outcome:Following successful completion of apprenticeship the idea is to move the individual into a workshop engineer role. within the company.Employer Description:As a Workshop Apprentice, you'll support the day-to-dayactivities of our workshop whilst developing valuable technical skills andindustry knowledge. You'll receive practical training and mentoring fromexperienced engineers and gain exposure to a broad range of IT hardware,software, and deployment processes.
This role is designed to help you build the knowledge, skills, and confidence needed for a successful career in IT support, engineering, or infrastructure.Working Hours :7,5-hour shifts between 8 am-6 pm with 1 hour lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Enthusiasm to learn,To develop new skills,Ability to follow instructions,Time management skills,Positive attitude,Written communication skills,Basic computer literacy,Commitment....Read more...
JOB DESCRIPTION
Title: IT Internship/ Co-Op
Location: Maryland Heights, MO; In Office Role
Schedule: Flexible Options
Part-Time Co-Op (Starting Immediately; 20-30hrs/week) - Ideal for students looking to gain hands-on experience during the academic year.
Full-Time Summer Internship (40hrs/week; Mon - Fri, 8am - 5pm) - Perfect for those seeking experience duing summer break.
Summary:
Ready to dive into the world of IT? You'll work hands-on with real projects that keep our systems running smoothly. From setting up computers to troubleshooting issues, you'll learn the ropes of IT support while making a real impact.
Minimum Requirements:
Available to work:
Co-Op: 20-30 hours per week OR Internship: 30-40 hours per week from May - August.
Currently pursuing or completed a degree in Computer Science or related field.
Comfortable using Microsoft Office and eager to learn new tools.
Strong communication, organization, teamwork, and interpersonal skills.
A proactive attitude, willingness to learn, and initiative.
Preferred: Experience with SharePoint.
Physical Requirements:
Office-based work with extended computer use (up to 8 hours/day).
Must be able to occasionally lift up to 40 lbs as needed.
Students must have housing arrangements in or near Maryland Heights, MO, as housing allowance is not provided.
Essential Functions:
Assist with setting up IT equipment.
Provide technical support for users (in-office and remote).
Help manage Help Desk tickets and resolve issues.
Troubleshoot applications and assist with system access.
Assist with phone, network, and printer installations.
Conduct new hire IT onboarding presentations.
Perform other tasks as needed.
Champion Carboline's commitment to safety and quality by adhering to all relevant policies and procedures.
Who We Are:
Carboline is a St. Louis-based coatings manufacturer with a global reach. The company, founded in 1947, produces high-quality performance coatings, linings, and fireproofing products in more than 20 manufacturing facilities around the world. Carboline has been ranked a top workplace, so culture and maintaining a safe and clean work environment is something we take very seriously.
Carboline is part of RPM International Inc., a $7.6 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. If you want to be part of a growing global organization with opportunity for growth, we would like to meet you.
What We Offer:
We offer a team atmosphere that fosters cooperation and creativity; a management team committed to employee development and an environment where people are empowered to make decisions. Our career opportunities offer unlimited earnings potential, and our comprehensive benefits package is among the best in the industry which includes affordable benefits, a company match 401K plan and a retirement pension plan. Carboline is an Equal Opportunity Employer that values the strength diversity brings to the workplace. Individuals with Disabilities and Protected Veterans are encouraged to apply.
"In order to be the best, we must hire the best."Apply for this ad Online!....Read more...
