Communicating with our customers using various medium such as telephone, e-mails and face-to-face
Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool
There are also a range of administration duties within the role
Carry out Service Desk related duties to ensure incidents are resolved within the required timescales
Log all calls and resolutions to the service desk logging system
Provide first line technical support, answering support queries via phone, email and ticketing system
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Restore Digital support customers on their digital transformation journeys. Born out of a scanning company, we still have four main scanning centres across the UK where we are working on large digitisation projects for the NHS, the Ministry of Defence and the Nuclear Decommissioning Authority. And usually, we are busy digitising most of the exam papers undertake in the UK every year. Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Team working....Read more...
Service desk support: Act as a first point of contact for IT support via phone and self‑service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool
Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users are kept informed of progress in a professional and timely manner
Learning and apprenticeship commitment: Participate fully in the apprenticeship programme. Complete required learning activities, assessments, and reviews. Apply learning directly to day‑to‑day service desk activities. Use feedback constructively to improve performance and capability
Process, security and documentation: Follow approved standard operating procedures, runbooks, and working practices
Maintain accurate and complete ticket records. Contribute to knowledge articles as skills and confidence develop. Comply with information security, confidentiality, and data protection requirements
Team and professional behaviours: Work collaboratively with colleagues across the service desk and IT teams. Demonstrate professionalism, reliability, and a customer‑focused mindset. Show willingness to ask questions and seek support when required
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:On successful completion of the apprenticeship, the individual may progress into an IT Service Desk Analyst role, subject to performance and business need.Employer Description:We are a leading, global performance metallurgy business, improving properties and extending lives of our customers’ products through advanced thermal and surface processing. Bodycote offers materials solutions for virtually every market sector with a focus on aerospace and defence, automotive, energy, industrial, consumer and medical.Working Hours :Monday - Friday 9.00am - 5.00pm, with an hour’s unpaid lunch break.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licences
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view to business improvement and operational efficiency
Tracking the latest IT security innovations and keeping abreast of the latest cybersecurity technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
Learn to support schools using their MIS systems via phone, email, and remote support tools
Log customer queries and track support tickets through to resolution
Assist in identifying and resolving common technical issues, with help from senior colleagues
Help test, design and distribute reports
Take part in training sessions and use online resources and webinars to build your knowledge
Assist with creating and updating help guides and documentation
Help colleagues with various administrative and support tasks
Commit to learning about school processes, data protection, and education standards
Follow company policies, including health & safety and equality practices
Training:Customer Service Practitioner Level 2.Training Outcome:Upon completion there may be an opportunity for a full-time position.Employer Description:Keystone MIS provides accredited, professional, impartial, comprehensive and affordable MIS (Management Information System) support and training to schools across the UK.
We pride ourselves on the high level of support we offer and have built excellent relationships with schools over many years. Our team is friendly, approachable and knowledgeable, with expertise in handling children's data and staying current with legislation. Our core values are built on customer service and high-quality support.
Our service desk is at the heart of what we do, acting as the first point of contact and a vital service for our customers. This apprenticeship role is a key opportunity to join that team and begin your career in IT support and educational technology.Working Hours :Monday to Friday, 08:30 - 16:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
2nd Line Network Support Engineer
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
We are currently recruiting for a 2nd Line Network Engineer to join a growing and friendly Help Desk team based in Huddersfield. This is an excellent opportunity for someone with 1st or 2nd Line experience who is looking to develop their career within networking and gain exposure to new technologies.
In this position, you will be responsible for supporting customers with network-related issues, handling escalated tickets, and assisting with projects and installations. You will play a key role in ensuring high levels of customer service while meeting service level agreements.
Key Responsibilities
Managing and resolving support tickets escalated from the 1st Line team
Troubleshooting network issues across a range of technologies
Logging and managing faults with third-party providers
Ensuring all tickets are progressed and resolved within SLA
Keeping customers updated via phone, email, and ticketing systems
Configuring and supporting network equipment (routers, switches, WAPs)
Supporting customer installations and project work
Escalating complex issues to senior engineers where necessary
Maintaining accurate records within internal systems
Requirements
Previous experience in a 1st or 2nd Line support role
Strong communication and customer service skills
Analytical mindset with strong problem-solving ability
Ability to work independently and manage workload effectively
Full UK driving licence
Technical Experience
Understanding of networking fundamentals (DNS, DHCP, TCP/IP, OSI model)
Experience with LAN, WAN, and/or SD-WAN environments
Network security and firewall concepts
Desirable
Exposure to Cisco Meraki (desirable)
Broadband technologies (ADSL, FTTC, FTTP, leased lines)
VoIP and hosted telephony systems
Cloud platforms such as AWS, Azure, or GCP (desirable)
Scripting knowledge (e.g., Python) advantageous
Relevant certifications such as CCNA/CCNP (desirable)
Working Hours
Monday to Friday on a rotating shift basis: 08:00 – 16:00 | 09:00 – 17:00 | 10:00 – 18:00
Office based – Huddersfield
Paying between £30,000-35,000, depending on experience.
Must be eligible to work in the UK....Read more...
1. Front of House Administrative Support
Provide administrative support to the FOH Operations Manager and wider Human Resources and Office Services team. This may include updating and preparing documentation, organising meetings, providing support to projects, as well as ensuring that the room booking system (Smartway) and the catering details on the administration system (Salesforce) are up to date and accurate
Provide reception services, which will include answering the telephone, greeting visitors, booking meeting rooms, liaising with the building’s shared reception desk, helping with staff queries, organising taxis and couriers
Rearrange layout configurations for events (moving tables and chairs, etc)
Support the Catering Manager as required
Ensuring the Office Services pages of the intranet are kept up to date, and that team updates and key messages are communicated to the wider organisation (e.g., on health and safety and upcoming events, etc)
Help to maintain health and safety records, signage, and ordering of supplies
Support with Office Management budgeting
2. Technical Support
Assist users (including staff, trustees and external visitors) with meeting rooms usage and requirements, including use of audio-visual equipment and the room booking system. This will include working with the Information Systems team and outsourced IT supplier as necessary
Identify systems and processes that could be improved, and support the implementation of any new systems
3. Office Services administration
Carry out regular checks of the office space, to keep the office presentable (clear desk policy), and free of any trip hazards.
Check stationery supplies, ensure printers are stocked with paper and toner at all times
Check janitorial supplies for local cleaning and toilet facilities
Provide cover where required for team member absences
Liaise with the communications team to ensure that the information screens on the 2nd & 3rd Floors are up to date
4. Other
Provide support for other central services teams (including the Foundation’s Grants Operations and Communications teams) when required, for example, with grant and events enquiries
To support any workstreams and initiatives that contribute to the delivery of the wider Nuffield Foundation’s Equity, Diversity and Inclusion Action Plan
Provide logistical support to the front-of-house operations manager during events
The above list of key responsibilities (and associated activities) is not exhaustive. It may be necessary to carry out other work within the scope of the role, as reasonably requested.Training:What training will the apprentice take and what qualification will the apprentice get at the end?To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include:
Formal training, including online learning and internal learning events
1-2-1s with your coach and line manager
Observing and shadowing colleagues
Writing up learning reflections for your portfolio
Training Outcome:Full-time employment.Employer Description:The Nuffield Foundation is an independent charitable trust with a mission to advance social well-being.
The Foundation achieves this by funding and undertaking rigorous research, encouraging innovation, and supporting the use of sound evidence to improve people’s lives. It tackles pressing, complex questions with the aim of opening up opportunities and improving lives for individuals, families and communities, within a just and inclusive society. Its work addresses the inequalities, disadvantage, discrimination and vulnerabilities that people face, and considers the social and ethical implications of scientific and technological advances.
The Foundation is the founder and co-funder of the Nuffield Council on Bioethics, the Nuffield Family Justice Observatory and the Ada Lovelace Institute.
The Nuffield Foundation values diversity in background, skills, perspectives and life experiences. Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Physical fitness....Read more...
Configuration and installation of IT equipment such as new computers and peripherals
Maintain the College IT inventory
Technical tasks on networked computers and laptops
Periodic printer maintenance•Check and clean monitors, keyboards and projector filters
Check the functionality of all networking connections and active components - network cards,data outlets, patch leads, switches and routers
Basic network user management: Create user accounts, change passwords and file sharepermissions
Diagnose and report faults to product maintenance contractor when dealing with in warrantyissues
Liaise with supplier or contractor in fixing simple faults
Install and test software for use across the network
Classroom support for operation of computers, peripherals, smartboards and software acrossthe network
Use IT help desk software for all IT related jobs
Some additional working out of normal hours may be required where there are system problems. Time off in lieu will be given where this occurs.
We have a total of 400+ networked computers and approximately 50 laptops and 120 tablets for education and administrative purposes. Students also have their own computers, laptops and tablets.Training:The classroom training for the Information Communications Technician comprises of 4 modules. The apprentice will attend the training in an online classroom with their designated JBC trainer.
The modules taught are:
Network Fundamentals
Mobility and Operating Systems
Cloud Fundamentals
IT Business Principles
Each module is delivered remotely over five consecutive days, with the training weeks scheduled at intervals throughout the apprenticeship.Training Outcome:May lead to a permanent position at the end of the apprenticeship.Employer Description:Ellesmere College is a thriving co-educational independent school set in the beautiful Shropshire countryside. We offer a broad and balanced education for pupils aged 7–18, combining academic excellence with outstanding opportunities in sport, music, and the arts. Our ethos is rooted in nurturing individual potential and fostering a strong sense of community.Working Hours :Monday - Friday, 8.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
You'll work towards completing a Level 3 Digital Support apprenticeship where you will acquire hands-on experience in IT support, focusing on the needs of internal users. You will be encouraged to stay abreast of the latest digital solutions and best practices, participating in continuous learning activities. As part of your role, you will also contribute to the development and improvement of digital support processes and documentation, enhancing the overall digital support framework at ABP.
This apprenticeship provides a foundational platform for future career progression within the digital support and IT field. Post-apprenticeship, opportunities to advance to higher roles within the digital support team or specialise in areas such as Cyber Security, Data Management, Business Analysis, and AI present themselves. The role is not just a stepping stone but a launchpad for a rewarding career in the dynamic world of IT, supported by ongoing professional development and training
Key Responsibilities:
Acquire and apply foundational knowledge in digital technologies and IT support.
Assist users with digital systems under supervision, learning effective customer service skills in IT.
Collaborate with Service Desk Level 1 team, learning hands-on technical support.
Assist clients in accessing and receiving services, offering coaching and support in digital system usage.
Engage in continuous learning activities, including workshops and training sessions.
Contribute to digital service improvement and knowledge base documentation.
Support the adaptation and exploitation of technology changes to meet organisational objectives.
Ensure efficient use of digital office technologies, productivity software, and digital communications tools. • Provide support to external customers and clients through various digital channels.
Assist internal users in maximising the use of digital technologies.
Support external users in completing and submitting data remotely and help diagnose and resolve their digital tool access and usage problems
Training:Training will take place at work. Training Outcome:Future Career Path Progression:
Opportunities for advancement to higher apprenticeship levels (E.g. Level 4, 5, 6, 7)
Opportunities for advancement to Level 1, 2, and 3 roles within Digital Support.
Pathways to specialised roles like Cyber Security Technician, Data Technician, Business Analyst, and AI Data Specialist.
Commitment to ongoing professional development and training
Employer Description:ABP Food Group is one of Europe’s leading integrated agri-food businesses, with divisions specialising in food production, pet food and renewables. Over our 70-year history, we have grown to 14,000 strong team and have built a reputation for quality and innovation. ABP UK, part of the ABP Food Group produces quality fresh and frozen beef, lamb and frozen meat-free products to some of the nations leading supermarkets and restaurants, including a number of Michelin Star establishments!Working Hours :Monday to Friday
8:30am - 5pm but this may change depending on site requirements.Skills: IT skills,Attention to detail,Problem solving skills,Analytical skills,Logical,Initiative....Read more...
THE ROLE
My client is a firm of engineering consultants with a number of office around the U.K.
They are now seeking a GRADUATE ENGINEERING GEOLOGIST to join them in LEEDS, WEST YORKSHIRE.
You will assist in providing geotechnical solutions across a wide range of projects including thos in the RAIL and CONSTRUCTION sectors.
You will assist with doing ground modelling, geotechnical design, risk assessment and you will work closely with the other engineering departments.
You will assist with desk studies, interpretive reports and geotechnical deliverables.
You will be able to develop your knowledge in earthworks, drilling & grouting techniques, contaminated land legilation and relevant design standards.
You will also assist and support in some project management duties including programme and budget control and supervision and coordination or ground investigation works.
You help with the preparation of fee proposals, tenders and technical submissions.
THE COMPANY
My client is a firm of engineering consultants working on a good range of projects which includes various building structures, infrastructure, transportation and more.
They have a number of UK offices.
They provide good support for people wanting to become chartered.
THE CANDIDATE
You will have an appropriate Degree in Geology or similar.
You may also have an MSc in Engineering Geology, Geotechnical Engineering.
You should have around one to three years experience with a good understanding of geology, ground investigarion methods and also geotechnical engineering principles.
You will have at least a years' experience of working on Rail or Construction sector projects including earthworks inspections and reporting.
You need some experience of producing geotechnical reports including Geotechnical Interpretative Reports and Mining Risk Assessments.
You need to have some experience of ground investigation planning, specification and supervision and interpretative reporting.
You need some experience of specification and the design of earthworks and geotechnical solutions.
You also need to have a full UK driving licence to be able to travel to sites as required.
You will be keen to work towards becoming chartered and good support will be given.
Salary will be negotiable according to your level of experience but in the region of £28000 to £32000000 plus pension and a range of benefits includings good training towards becoming chartered, a pension, personal health care plan, life insurance, 25 days holiday, plus some other benefits.
Please email a full c.v. or give me, Toby Melling a call for an informal and confidential discussion on 020 7613 5555 or 020 8368 0025 or mobile 07740 067025.....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
