Deliver excellent customer and technology services via the service desk channels
Use service monitoring tools to aid problem-solving and service delivery
Use automation where possible to support the automatic resolution or mitigation of issues
Support, develop and coordinate the effective functioning of business applications
Contribute to the planning of application scalability, configuration changes and releases
Providing virtual support for staff working remotely as well as on-site.
Interact with internal teams and 3rd party vendors as appropriate as part of the supply/delivery/support chain
Handle escalated service desk tickets, incident management and service requests as appropriate
Contribute to and resolve escalated customer, supplier, and vendor issues
Develop and demonstrate an understanding of customer and business needs
Participate and assist in driving the knowledge management process
Participate in IT-related projects
Assist with the creation, distribution, and analysis of operational, business and financial reporting
Contribute to the production of IT support documentation as part of the knowledge base
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 Fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:Slater & Gordon are committed to helping their former apprentices reach their full potential through continuous training and development on successful completion of their apprenticeship. They offer their former apprentices the opportunity to move ahead in their careers to enable them to meet their professional goals.Employer Description:Do you want to begin an exciting career at one of the UK’s leading consumer law firms? At Slater and Gordon, they are constantly looking for emerging talent and due to the success of their current and former apprentices they are once again looking to expand the team with a new IT Support Apprentice.
Slater and Gordon is one of the UK's leading law firms with offices based locally around the country. They represent clients across a wide range of legal areas, such as personal injury, medical negligence, family law, employment law, wills, tax, trusts and probate, and disputes. Their reputation is built on the range of expertise offered by specialist lawyers across all areas of law. Their mission is to provide high quality, technology-driven legal services to all consumers.Working Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working....Read more...
Automation & process improvement: Support the design, build, and maintenance of automation workflows
Work with departments to identify opportunities to streamline processes. Help reduce repetitive manual work through practical, scalable automation solutions. Assist in the rollout, monitoring, and continuous improvement of automation initiatives. Document workflows, process maps, and automation logic as required
AI exploration & application: Assist in the development and testing of AI-powered tools for productivity and decision-making. Explore real-world AI use cases and help identify improvements or new applications
Support responsible and ethical use of AI across business operations
Experiment with emerging technologies and share findings with the wider team
Collaboration & support: Work collaboratively with cross-functional teams to understand business needs. Provide support during system enhancements, integrations, and digital transformation projects
Communicate progress, findings, and issues clearly and professionally
Contribute ideas that support innovation and operational efficiency
ISO responsibilities: Follow established procedures for data handling, security, and documentation. Support evidence gathering for audits and compliance reviews. Ensure all automation and AI initiatives align with security, risk, and quality-management standards. Report any potential risks, non‑conformities, or system issues in line with ISO processes
Training:
The AI & Automation Specialist programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments
Training Outcome:
90% of QA apprentices secure permanent employment after completing: This is 20% higher than the national average
Employer Description:At IT Desk we believe that world-class technology and support should be accessible to all businesses.
As IT consultants, we serve over 100 customers, of varying sizes and requirements, across many different sectors. Technology plays a critical role for every one of these clients: it has the power to support their growth and unlock efficiencies and profitability. We see our role as enabling those improvements, delivering IT solutions that transform our client’s business.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Day-to-day tasks include:
Assist with the new client account opening process as appropriate
Assist with drafting client reports and correspondence that would accompany valuations, dealing with letters, Investment Manager recommendations, and responses to ad hoc client requests or queries
Typing and filing
Present documents professionally and in an appropriate format for Investment Manager sign-off
Proof-read and check documents
Follow up promptly on unfamiliar terminology, unclear speech or corrections
Maintain filing systems, update information regularly and ensure the internal CRM system is kept up to date
Ensure filing systems are checked before the annual File Review
Proactively look for efficiencies and potential process improvements
Complete SharePoint forms for Investment Manager approval
Prepare payment, receipt, transfer and other forms for Investment Manager approval
Help resolve administrative queries
Take telephone messages and relay them to the Investment Manager
Ensure client background & suitability reports are kept up to date
Provide desk administration cover during periods of high volume, illness or other absence
Make low risk payments via CRM up to £50k
Any other ad hoc team administration as required
Help resolve and respond to administrative queries from clients, referring, where appropriate, to the Investment Manager
Develop relationships with clients by arranging and assisting at meetings as appropriate, including the preparation of necessary documentation
Check dealing data to ensure reporting procedures are followed correctly
Prepare transactions on the Firm’s systems for processing by the Investment Manager
Training:A two-year placement that offers exposure and learning in all areas of the Investment Management Area via a 24-month programme of learning on the job.
The successful candidate will be provided with a Skills Coach, mentor and allocated appropriate time to learn and demonstrate the knowledge, skills and behaviour of the apprenticeship.
The role is based at our London office.
Qualifications achieved on successful completion of the programme.
Level 4 Investment Operations Specialist Apprenticeship
CISI Investment Advice Diploma
Training Outcome:Continued career in financial services, investment management support. Employer Description:JM Finn offers a high quality, personalised investment management service that aims to meet the individual demands of today's private and professional investors. Designed to help guide our clients through the increasingly complex investment world, our personalised approach draws on traditional client service values. We have over £11bn of funds under management on behalf of over 18,500 client accounts, of which many are for families who have had investments overseen by JM Finn for several generations. We are seeking candidates with a strong motivation to work in Operations, a commitment to professionalism, a keen understanding of our business and a demonstrable desire for a long-term career within wealth management.Working Hours :Monday to Friday, 8:30am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working....Read more...
Senior London Market Broker - Cross-Class Wholesale
London / Essex
Competitive Salary + Bonus + Growth Opportunity
About APC London Market
APC London Market is an ambitious and growing Lloyd's and London Market broker with offices in London and Essex.
Authorised and regulated by the FCA, APC London Market operates within the specialist insurance sector, working closely with Lloyd's syndicates, insurers, MGAs, coverholders, brokers, and other London Market participants.
We have genuine appetite for growth, strong market access, and established relationships across the London insurance market. Our work spans a broad range of commercial and specialist classes including property, liability, medical malpractice, professional indemnity, casualty, financial lines, and niche specialist risks.
This is not a role where you simply inherit a static book of business. This is an opportunity to join a business with ambition, flexibility, and the desire to continue building and developing its wholesale proposition.
The Opportunity
We are looking for an ambitious and commercially driven London Market Broker to play a key role in the continued growth of our wholesale broking arm.
This opportunity would suit either:
An experienced Lloyd's, London Market, or wholesale broker; or
A strong retail commercial broker with cross-class experience looking to transition into the Lloyd's and London Market arena.
The successful candidate will be responsible for developing producing broker relationships, generating new wholesale opportunities, and placing cross-class commercial and specialist risks into Lloyd's and the wider London Market.
This is a visible, growth-focused role for someone who wants to help shape and develop a growing wholesale business rather than simply sit behind a desk.
The Role
You will be responsible for:
Developing and growing relationships with UK, regional, and international producing brokers
Generating and converting new wholesale business opportunities
Promoting APC London Market's Lloyd's and London Market capabilities
Placing cross-class commercial and specialist risks into Lloyd's syndicates and company markets
Preparing and presenting high-quality market submissions, slips, and supporting documentation
Negotiating terms, coverage, pricing, commissions, and subjectivities with underwriters
Managing placements from enquiry through to binding
Building strong relationships with underwriters, MGAs, coverholders, and market contacts
Identifying new opportunities across commercial and specialist insurance classes
Representing APC London Market at broker meetings, market meetings, networking events, and industry functions
Working closely with senior leadership to support the wider wholesale growth strategy
Classes of Business
The role will involve working across a range of commercial and specialist insurance classes including:
Property
Public, employers' and products liability
Professional indemnity
Medical malpractice / medical indemnity
Casualty
Financial lines
Commercial combined
Specialist and niche Lloyd's risks
Candidates do not need to be specialists in every class but should be commercially aware, technically capable, and confident discussing risks with brokers and underwriters.
About You
We are open to candidates from either a Lloyd's / London Market background or a strong retail commercial broking background.
The ideal candidate will have:
Experience as a Lloyd's broker, London Market broker, wholesale broker, or retail commercial broker
Strong cross-class commercial insurance knowledge
Experience placing or handling commercial insurance risks
Ability to generate and develop new business opportunities
Strong communication, negotiation, and relationship management skills
Confidence dealing with brokers, insurers, syndicates, and underwriters
Good understanding of FCA compliance and broking procedures
Commercial drive, ambition, and entrepreneurial mindset
Desire to help grow and develop a wholesale broking portfolio
London Market experience would be beneficial, but it is not essential for candidates with strong retail commercial broking experience and the right attitude.
Why Join APC London Market?
This is an opportunity to join a business where your contribution will genuinely matter.
At APC London Market, you will benefit from:
A growing and ambitious business with genuine appetite for expansion
Access to Lloyd's and specialist London Market insurers
A cross-class and entrepreneurial environment
The opportunity to help shape wholesale strategy and growth
Direct exposure to senior management and decision-makers
Flexibility and autonomy within the role
The chanc
....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk, ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights, including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users.
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out-of-hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible, but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintaining records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to safeguarding and child protection and how to highlight an issue/concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace. To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required, notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate.Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide Level 1 and 2 technical support to users relating to all IT, telecoms and AV equipment
Maintain the site service desk ensuring that users are kept informed in line with service standards
Install new IT equipment and install operating systems and software onto them as directed
Maintain network access rights including creating individual new user accounts and archiving old ones
Create self-help and training resources to support end users
Ensure that all IT equipment is kept clean, tidy and in a safe condition
Undertake routine and non-routine checks, maintenance, calibration, cleaning and fault investigation.
Assist with the provision and support of IT equipment associated with meetings and other presentations
Assist with the preparation of IT equipment for events that will occasionally require out of hours working
Maintain and repair IT equipment, liaise with third-party maintenance and repair companies or seek specialist assistance to ensure safe and efficient operation
Diagnose and resolve workstation operating system and software problems, independently where possible but seeking advice when necessary
Ensure the safe storage of equipment, materials and the disposal of waste and hazardous material in line with relevant regulations, guidelines and procedures
Maintaining records of stock and loans of equipment and materials, identifying when new stock is required and taking receipt of stock deliveries
Undertake annual stocktaking
Delegated responsibility for petty cash and the purchase of relevant items locally when authorised, assessing the availability of suitable alternatives in line with best value principles and maintain records of transactions and expenditure in accordance with financial procedures
Undertake clerical duties when necessary
Actively contribute to training, support and development of other IT Services team members
Data Protection and Safeguarding:
Work within the requirements of Data Protection at all times
Understand your responsibilities in relation to Safeguarding and child protection and how to highlight an issue / concerns
General:
The post-holder will be expected to exemplify the values of Respect, Opportunity, Collaboration and Aspiration and demonstrate trust behaviours as outlined in the company policy
The post-holder will be expected to undertake any appropriate training provided by the Trust to assist them in carrying out any of the above duties
The post-holder will be required to promote, monitor and maintain health, safety and security in the workplace
To include ensuring that the requirements of the Health & Safety at Work Act, COSHH, and all other mandatory regulations are adhered to
An Enhanced Disclosure with the Disclosure and Barring Service (DBS) will be undertaken before an appointment can be confirmed. https://www.gov.uk/government/collections/dbs-filtering-guidance ‘
Person Specification:
Minimum 3 GCSEs (including English and maths)
Good communicator
Professional and approachable
Able to problem-solve
Excellent written and verbal communication skills
Good planning and organisational skills
Ability to prioritise and multitask
Ability to diagnose and troubleshoot issues
Ability to use own initiative and work unsupervised when appropriate to do so
Committed to the Equality and Diversity
Committed to own continuing professional development
Be able to work outside normal working hours when required - notice given
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as:
Data Security
Hardware & Software
Computer Networking and so much more.
You will undertake the ground-breaking Professional Apprenticeships Information Communications Technician Level 3 qualification. Professional Apprenticeships are an Ofsted Outstanding rated training provider and hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021.
The programme is designed to mould you into a high-level, all-rounded technician. You will learn in detail about:
Cloud & Mobile Technologies
Technical Problem Solving
Advanced-Data Security
Computer Networks
IT Communication & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:
There is the potential for this role to become permanent following successful completion of the apprenticeship for the right candidate
Employer Description:This is an incredible opportunity to work for a busy IT helpdesk, learning to work as part of a technical team from experts in their field. Working Hours :This role is Monday to Friday and full training will be provided as part of an Advanced IT Apprenticeship. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
