Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
To log, update and manage all calls via the IT call logging system
Incident categorisation, prioritisation and escalation of service desk incidents and requests
To take ownership of problems and be proactive when dealing with all issues
Provide basic maintenance and break-fix solutions of internal systems within SLA’s
To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
Communication with all areas of the business, including service notifications and service failure updates, user training and ‘how to’ information and guidance
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Employer Description:At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive.Working Hours :9am - 5:30pm.Skills: IT skills,Customer care skills....Read more...
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.Employer Description:United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We have an exciting opportunity to work as an IT Support Apprentice for Sony!
Behind every great PlayStation experience is a team of experts supported by world-class technology. As an IT Support Apprentice at Sony Interactive Entertainment, you'll play a key role in supporting game development teams while developing valuable skills across IT support, infrastructure, and end-user services. Working Hours :9.00am - 5.30pm with a 1-hour unpaid lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills....Read more...
Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.Working Hours :Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day).Skills: Communication skills,IT skills,Problem solving skills....Read more...
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. Training Outcome:
To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
Role Climate17 are partnered alongside an international renewable energy technology company focused on solar PV and BESS solutions, particularly string inverters, smart grid integration, and commercial/utility-scale energy systems aimed at improving clean energy generation and efficiency across Europe. They are actively hiring for a Solutions Manager/Service Technician to offer a mix of desk and field-based support, from pre-sales support through to project commissioning, across the UK to help them successfully scale their operation by delivering top-tier service to their growing customer base. Responsibilities Handle technical service processing for our BESS and power conversion systems.Provide 1st-level technical support for customers via phone, email, and remote tools.Conduct 2nd-level diagnostics and troubleshooting, including on-site inspections if required.Assist with configuration, commissioning, and parameterisation of PCS, plant controls, and grid interfaces.After in-depth onboarding, support system design, sizing, and plant communication architecture.Play a key role in commissioning coordination for energy storage systems and transformer solutions across Europe.Collaborate closely with engineering and sales teams to optimise customer performance and uptime. Requirements Qualified Electrician / electrical Technician / Electrical Engineer.Professional experience in planning photovoltaic or energy storage systems and a solid understanding of electrical engineering are desirable.Experience in inverter-based systems, grid connection, or storage technology welcome.Solid understanding of PV, EMS or SCADA (desirable)Strong troubleshooting mindset and structured problem-solving approach.Confident with MS Office and remote support tools.Hands-on, proactive, service-minded and comfortable in a fast-moving, modern environment.Willingness to grow with a new team and contribute to the company’s success in the UK. Location: Remote, UK + national travel as req. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Deliver a consistent, high-quality service for customer incidents and requests, meeting agreed service levels and productivity targets.
Manage requests through a streamlined workflow, ensuring customers receive standard business services quickly and efficiently, boosting end-user productivity.
Be the first point of contact for IT support issues, responding promptly and performing initial triage.
Provide technical support for hardware, software, and operating systems, resolving issues right the first time and prioritising based on wait time.
Handle escalated or complaint tickets with care and professionalism, following a clear framework.
Act as a key part of our teams, resolving technical issues and contributing to the management of major incidents and problem records.
Offering support to users to minimise disruption.
Proactively monitor and diagnose issues in key systems, helping to maintain data integrity and system resilience.
Provide second-line user support, involving setting up new IT end user equipment, provisioning user accounts, user access management, resolving basic
Connectivity, user hardware and printing issues, software installations, and perform regular health checks of the IT kit.
Manage IT asset registers when users/hardware move locations.
Training:The ICT apprenticeship will enable you to provide quality support to internal or external customers and troubleshoot system issues to keep your organisation running at all times. This apprenticeship has two routes: The Support Technician role is based around resolving system user queries and faults in a helpdesk environment. Support Technicians rectify or escalate faults rapidly to reduce the impact to their customer. The Network Technician role is usually desk based but may involve visits to client's premises to resolve issues. Network Technicians may be installing networked IT systems, including cabling and hardware, or cloud services to support expansion and better network services. Our Information Communications Technician apprenticeship programme integrates six modules of technical training with work-based projects. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training.
The modules include:
Networking Essentials.
Cloud Services.
Mobile and Operating Systems.
Technology and Business.
Scripting and Automation.
EPA Readiness Training.
For each module, learners benefit from attending small, scheduled Live online classes taught by a subject matter specialist, combined with additional online learning that can be completed at their own pace. Each of our live classes are interactive and involve lots of practical discussion, giving learners quality time both with tutors and industry peers to spark new ideas and get new perspectives. Learners get practical lab time to hone their skills and learn from each other, as well as their tutor.Training Outcome:
Career paths in I.T. service and infrastructure, applications or analyst roles in a growing organisation/sector.
Employer Description:BRUSH Group provides the energy solutions that help power our built world. From power transformers to switchgear and engineering solutions, for generations, the BRUSH brand has stood for engineering excellence.
We are committed to supporting the global effort for industrial decarbonisation and sustainable development and have set ambitious objectives to achieve our target of net zero greenhouse gas emissions by 2050.Working Hours :37 hours per week.Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
You’ll have a keen interest in IT and must be able to work as part of a busy support team.
Working closely with other departments you will need to build relationships with both internal and external customers.We work to strict SLAs with our customers and you’ll be responsible, after training, for the quality of information logged into our ticketing system – you will be expected to accurately log support tickets in a timely manner.We expect you to be self-motivated, efficient and well-organised with a keen eye for detail. You’ll be IT-literate with skills in the use of Microsoft Office, in particular, Outlook, Word, Excel and recent versions of Windows. Skills in Office 365 as well as hardware building are definitely a bonus.
Specific duties will include (but aren’t limited to):
The timely and accurate logging of customer issues into the Call Management system, from both phone calls and incoming emails;using the formal call logging system in place, and be responsible for the quality of the information recorded – to be able to produce clear descriptions relating to user problems that ensure timely and efficient solutions; resolving the initial query to the best of your ability if you don’t need to escalate.
Recognising when a call is urgent and escalate accordingly;carrying out configuration and testing of new kit prior to install at customer site.
The ability to work as part of a team, whilst remaining self-motivated in managing your own workload.
The ability to demonstrate an excellent customer service focus when dealing with clients.
We’re looking for you to develop the role so that, in time, you become the first point of contact for all incoming issues to the Help Desk – freeing up the First and Second Line technicians to concentrate on the resolution of issues to meet our agreed SLAs.
Ultimately we’ll work to promote you through the ranks of 1st, 2nd and third line support!
Our customers are supported from 8:30am - 6:00pm, Monday - Friday [excluding Bank Holidays] and you will work a 37½ hour week around these hours. You may be asked to work the occasional weekend to support customer migrations; this will be supervised and time given back in lieu.
In addition, you’ll be expected take part in the Technical Support meetings which take place one morning each week.You’ll need to be educated to at least GCSE Grade A-C level in both English and Maths.Training:One to one remotes sessions with the tutor.Training Outcome:Potential progression into a full-time IT Technician, after the apprenticeship.Employer Description:Established in 2007 by Antony Liffmann and David Taylor, ecc offer extensive experience in providing IT support, solutions and consultancy as well as advice on cost-saving solutions and future proofing for sme’s, start-ups and established brands. With a broad client base and offices in London and Cape Town, ecc offers specialist knowledge across many sectors including hospitality, retail, property, professional services, manufacturing and healthcare. Making tech work for clients in the UK and across the globe in Africa, the U.S., the Far East and Europe.Working Hours :09:00 - 17:00, Monday - Friday.Skills: Communication skills,IT skills,Organisation skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week.....Read more...
People Administration:
Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters
Produce regular management reports
Support the implementation of systems relating to the function, for example Sage
Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
Support the management of the sponsorship license and records related to sponsorship staff
Administer employee benefits platform
Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
Facilitate communication between employees and the People
Function, and escalate issues as needed to ensure timely resolution
Promote a positive work environment and organisational culture by fostering employee engagement and morale
Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required
Support in right to work checks and DBS applications Submission of Occupational Health referrals
Adding new starters to platform, Review of routine employee letters, including probation and invitation letter
Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker
Health and safety:
Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs). PAT testing of office equipment, and ensuring this is done prior to the previous end-date
Stationery supply management:
Cost and budget control - liaising with the finance team and providing reports as required
Purchasing of stationary supplies
Stock control
Allowance to people who use the office
Office Organisation:
Managing use of space by personnel (preventing overcrowding, hot desk bookings)
Ensuring any notices are in date (H&S notices, insurance certificates etc)
Booking meeting and training rooms when necessary
Keeping the kitchen clean and stocked where necessary
Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers
Managing the archive function for the business
Direct operational support:
Answering the telephone when necessary and directing callers to the appropriate person/s
Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate
Planning office induction to new managers and liaising with Heads of Department to facilitate delivery
Administration support:
Communicating with staff regarding return of equipment after leaving etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings
Assistance to CEO:
Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director
Managing communications for CEO in all formats
Managing the CEO's environment to comply with their requirements
Undertaking such tasks as buying gifts, arranging travel, etc. as required
Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
To be confirmed by employer
Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor.
We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services.
Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance.
Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for.Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Administrative skills....Read more...
