Act as a friendly and professional first point of contact for visitors, colleagues, and external providers
Support reception duties including welcoming visitors, handling calls and emails, and maintaining an organised reception area
Assist with meeting room and event setup, including room layouts, refreshments, and basic technical support
Help manage mail, deliveries, and courier requests
Support office supplies ordering and stock control
Log and follow up on maintenance and facilities requests
Assist with desk, car parking, and meeting room booking systems
Support health and safety processes through accurate record‑keeping and reporting
Carry out printing, scanning, and document handling tasks, ensuring files are saved correctly
Provide general office and administrative support as required
Training:Level 3 Business Administrator Apprenticeship Standard.
Training Outcome:This role is designed to build capability within the Facilities function. You will gain broad, practical experience across the team, with the aim of progressing into a permanent position and continuing to develop your skills within the business.Employer Description:JB Leitch is a specialist firm of solicitors based in Liverpool city centre. They focus solely on the property sector and aspects of their work include arrears recovery, real estate, property litigation and building safety.Working Hours :Monday to Friday from 8:30am to 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working....Read more...
Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
Configure VLANs and support network device setup and maintenance
Install and update operating systems, office suites, and software packages
Apply regular system updates, security patches, and driver installations through remote management tools
Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video
Provide timely first-line support for internal users and external clients
Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark
Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
Contribute to meeting SLA targets, including a 15-minute response time
Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption
Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
Use PowerShell and other scripting tools to help automate tasks and solve technical issue
Training:Why choose our AWS Cloud Support Specialist L3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learnt: Learners will learn to use AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.Working Hours :Monday to Friday, between 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Team working,UK driving licence....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on the job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
People Administration:
Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters
Produce regular management reports
Support the implementation of systems relating to the function, for example Sage
Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
Support the management of the sponsorship license and records related to sponsorship staff
Administer employee benefits platform
Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution
Promote a positive work environment and organisational culture by fostering employee engagement and morale
Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required. Support in right to work checks and DBS applications. Submission of Occupational Health referrals
Adding new starters to platform, Review of routine employee letters, including probation and invitation letter. Ensuring sickness records, and maternity/paternity records are up to date, e.g. on the sickness absence tracker
Health and Safety:
Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs). PAT testing of office equipment, and ensuring this is done prior to the previous end-date
Stationery Supply Management:
Cost and budget control - liaising with the finance team and providing reports as required. Purchasing of stationery supplies. Stock control. Allowance to people who use the office
Office Organisation:
Managing use of space by personnel (preventing overcrowding, hot desk bookings). Ensuring any notices are in date (H&S notices, insurance certificates etc). Booking meeting and training rooms when necessary. Keeping the kitchen clean and stocked where necessary. Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers. Managing the archive function for the business
Direct Operational Support:
Answering the telephone when necessary and directing callers to the appropriate person/s. Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate. Planning office induction to new managers and liaising with Heads of Department to facilitate delivery
Administration Support:
Communicating with staff regarding return of equipment after leaving etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings
Assistance to CEO:
Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director. Managing communications for CEO in all formats. Managing the CEO's environment to comply with their requirements. Undertaking such tasks as buying gifts, arranging travel, etc. as required
Training:Business Administration - Level 3.Training Outcome:To be discussed upon successful completion of the Level 3 Business Administration apprenticeship.Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor.
We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services.
Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance.
Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for.Working Hours :Monday - Friday, working hours TBCSkills: Attention to detail,Organisation skills,Administrative skills....Read more...
