Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled / automated actions as indicated by our Processes
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager. Employer Description:The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens.
The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way.
When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Assist staff with 1st line technical support issues through our service desk, over the phone, or in person
Follow documented processes and procedures from our internal knowledge base to ensure consistent support
Install, configure, and upgrade hardware and software to keep systems running efficiently
Document interactions and resolutions on our service desk to maintain a seamless support experience
Maintain an up-to-date inventory of IT hardware and software to ensure resource availability
Provide remote support for users in locations across multiple time zones, ensuring continuity of service
Collaborate with other members of the IT Team to deliver projects and tasks, while regularly reporting on progress
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:IT assistant/specialist.Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :37.5 hours.
Monday to Friday.
Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office.
Shifts tbc.Skills: IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
Make and take phone calls to provide customer service
Build positive relationships with customers
Attend one-to-ones to provide clear feedback to allow personal development
Assisting in project implementation, delivery, and overflow
Auditing clients for gap analysis, sales opportunities and last best known good standardisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Zenzero is growing rapidly, expanding into new areas & having recently acquired LMS group. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.Employer Description:Zenzero provide believe successful businesses that are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
We are seeking a motivated and enthusiastic individual to join our network engineering department as an apprentice.
Responsibilities:
Assist in the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points).
Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based).
Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity.
Assist with onsite installation of cables and accessories as part of network deployment.
Monitor network performance and troubleshoot issues to ensure uninterrupted operation.
Assist the help desk with resolving IT support tickets when necessary.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Anglia Computer Solutions Business Ltd provides a broad spectrum of IT support and telecommunication services to small and medium-sized enterprises (SMEs) across Norfolk. We take pride in delivering a comprehensive suite of services, addressing a wide range of technical needs, and tackling problems both big and small for our diverse range of clients.
Our goal is to help businesses operate efficiently and cost-effectively by offering reliable, high-quality technology solutions.Working Hours :9am - 5pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Eagerness to learn....Read more...
Main role / Responsibilities [will include but not be limited to]:
Provide a single point of contact for Service Desk customers, keeping their tickets up to date at all times and communicating updates to customers as necessary.
Responsible for hardware and software support, as directed by SDM.
Accurately logging and triaging all windows issues, support queries, and taking ownership of the incident from the point of ticket logging through to resolution.
Escalate incidents and service requests to 2nd and 3rd line teams, providing detailed notes and update when necessary.
Carry out administrative tasks relating to the set-up and shut down of starters and leavers.
Having:
A good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems will be beneficial to the role.
A positive attitude to work - Approaches work with positivity and energy and thrives in a busy environment is essential.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and Powershell.
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Annual Leave:
25 days holiday per year (our holiday runs January to December).
Additional 1.5 day to be taken in December between Christmas and New Year.
Flexible Working:
Flexible working policy.
Hybrid working (2-2-1).
Enhanced family leave policy.
Wellbeing:
Employee Assistance programme.
Healthcare cash plan.
Buying/selling annual leave (up to 1 week).
Cycle to work.
Life Assurance from start date (4x salary in the event of death in service).
Pension scheme – after 3 months, you will be auto enrolled into our salary sacrifice pension scheme, contributing 4% of your salary, which we will match.
Reward and Recognition:
Discretionary profit and performance related bonus.
Referral bonus scheme.
Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass their probation.
Birthday day off.
Other:
Season ticket load (interest free) up to £10,000 per annum (available after probation).
Discounted Conveyancing Fees (available after probation).
Employer Description:We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner.Working Hours :Service Desk core hours (rota) Monday – Friday 8am – 6pm, (1 hour lunch). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Analytical & methodical....Read more...
Adherence to Foundation policies and procedures.
An initial point of contact for staff and students requiring help with
IT issues and queries.
Proactive maintenance of IT systems and software and accurate service desk information to enable the analysis of issues and effective configuration recording and management.
Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate.
Assistance in the deployment of new client device software builds and hardware devices as and when required.
Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies.
Occasional support outside of normal working hours, including weekends, for specific activities.
Training:The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
Information communications technician Level 3 (A level) standard:
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Employer Description:Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for our pupils aged 3 to 7, and single-gender education from age 7 onwards. This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom.Working Hours :All details will be confirmed at the interview.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Knowledge of Active Directory....Read more...
