Provide first-line technical support to clients via phone, email, and remote desktop tools.
Log and manage all support requests through the company’s help desk system.
Diagnose and troubleshoot issues related to hardware, software, and networking.
Set up and configure PCs, laptops, mobile devices, and peripherals.
Assist with installing and updating operating systems and business applications.
Maintain accurate technical records and documentation.
Escalate complex technical issues to senior engineers where necessary.
Deliver excellent customer service and communicate clearly with users of all technical levels.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:ATOM Technology is a forward-thinking IT solutions provider based in Newcastle, delivering managed IT support, cloud computing, and cybersecurity services to businesses across the UK. We’re passionate about helping organisations harness technology to achieve their goals. As we continue to grow, we’re looking for an enthusiastic and motivated IT Helpdesk Apprentice to join our support team and begin a rewarding career in IT.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Are you currently in a sales or recruitment role? Do you enjoy autonomy and uncapped earning potential? Joining Charles Hunter Associates might be for you.
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Business Accumen to win new clients, agree contracts and price
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
Do you have a Recruitment background or Sales background with a desire to get into recruitment? Would you like to work in a market that is safe from external factors meaning you are always busy? Are you looking for an industry leading training program? Apply here!
Charles Hunter Associates are one of the UK’s leading specialist recruitment agencies in the Social Work, Social Care and Education sector.
I am looking to hire to our fastest growing division which is our permanent recruitment team. We have won some big contracts and due to this demand I need to hire a driven, ambitious and motivated Permanent Recruitment Consultant to help us deliver on these contracts and win future business.
The Permanent Recruitment Consultant role comes with the following benefits
Basic salary up to £26,000 dependent on experience
Commission structure in probation to earn immediately
Uncapped Full Commission structure earning up to 30% of what you bill
Hybrid Working Model – 4 days in Office and 1 day WFH
26 Days Annual leave increasing up to 30 with long service
Private Medical Insurance, People’s Pension and Perkbox Subscription
8 Week Recruitment Academy to help you succeed
Permanent Recruitment suits those who have the following
Drive, ambition and competitiveness
Sense of humour to times do get tough so you need to keep it light!
Resilience to overcome the inevitable ups and downs
Commercial awareness to identify GP making opportunities and capitalising
High work ethic to keep pushing desk activity and keeping the pipeline full
I am keen to speak to anyone who has worked in recruitment any sector, sales (B2B or B2C) or business development led roles.
Join us and get yourself on the right pathway to money, progression and success now.....Read more...
As a Digital Support Technician Apprentice, you will:
Help staff, learners, and employers with technical queries (logging in, online platforms, emails, system issues)
Support onboarding of new learners and employers onto apprenticeship systems
Set up user accounts and maintain digital records across management systems (ILR/CRM/LMS/VLE)
Assist with troubleshooting hardware and software issuesSupport online learning platforms (Teams, Zoom, e-portfolio systems, etc.)
Help keep digital systems updated and working smoothly
Provide friendly customer service by phone, email, and online chat
Assist with maintaining equipment, devices, and simple network tasks
Produce basic user guides or instructions to help people use systems more easily
Escalate technical problems to senior team members when needed
Training:Your training will be delivered through a mix of workplace learning and structured teaching sessions by the training provider. You will learn on-the-job every day while being supported by experienced colleagues, and you will also have regular training sessions provided by your apprenticeship training partner.
Training will be delivered through a combination of:
On-the-job learning at our main office: London E1 5HZ
Hybrid teaching sessions once per week with your training provider
Monthly progress reviews with your coach and line manager
Self-directed study time built into your weekly schedule
Practical assessments and projects based on real work tasks
Training Outcome:Once the apprentice successfully completes the Level 3 Digital Support Technician apprenticeship, they can progress into a variety of digital and support-focused roles such as:
Digital Support Technician / IT Support Technician:
Providing day-to-day support for learners, employers, and staff.
Learner Onboarding Coordinator:
Supporting digital platforms, enrolment systems, and user access.
MIS / Data Administrator:
Managing learner records, ILR data, and compliance systems.
E-Learning Support Specialist:
Supporting virtual learning platforms, resources, and online classrooms
Helpdesk or Service Desk Analyst:
Responding to tickets and troubleshooting issues for staff and learners
Employer Description:London Vesta College (LVC) is a specialist IT and digital training provider based in East London. As a government-approved apprenticeship provider, LVC delivers high-quality digital apprenticeships, and sector-focused skills bootcamps supported by qualified IT tutors. The college has a strong reputation, with Ofsted rating its apprenticeship provision as Good and the organisation reporting excellent employer satisfaction and a 100% apprentice pass rate. Employers choose LVC for its efficient recruitment and training support, while learners benefit from small class sizes, personalised coaching, and strong progression opportunities into digital careers—backed by more than a decade of experience in the digital education sector.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist in designing, building, and testing automation workflows using platforms such as Microsoft Power Automate, n8n, and custom APIs
Support the integration of AI tools and large language models (LLMs) into internal systems and client environments
Help monitor, maintain, and improve existing automated workflows to ensure reliability and performance
Provide first-line IT support for client systems, including cloud services (Microsoft 365, Azure, Google Workspace) and network devices
Contribute to documentation of automations, scripts, and system processes
Assist senior engineers in implementing new tools and solutions to enhance operational efficiency
Participate in R&D projects exploring AI-driven tools and business process automation opportunities
Collaborate closely with the technical team to troubleshoot and resolve IT and automation-related issues
Training:Why choose our AWS Cloud Support Specialist Level 3 programme?
The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact.
The AWS Cloud Support Specialist Level 3 Apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem -solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools.
Tools and technologies learned:
Learners will learn to use AWS
Training Outcome:You will work closely with the IT Tech team and management, gaining the skills and experience to progress into an Apprentice Automation Engineer or IT Systems Technician role
Upon successful completion of the apprenticeship, there may be an opportunity to secure a full-time position if available at the time with continued professional development, vendor certifications, and exposure to cutting-edge AI and automation technologies.Employer Description:At Iconology Ltd, we are a forward-thinking Managed Service Provider (MSP) based in Kent, delivering outstanding IT, automation, and AI-driven solutions to clients across diverse industries.
At Iconology, dedication and initiative are recognised and rewarded. As our business continues to grow, so do the opportunities for career progression and personal development. If you’re passionate about technology, automation, and innovation — and you’re eager to learn in a fast-paced, team-driven environment, apply today!Working Hours :Monday - Friday, 9.00am - 5.30pm (out-of-hours may be requested with notice as overtime).Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Team working....Read more...
The apprentice will be responsible for logging, diagnosing, and assisting in the resolution of issues raised by VIPs and users, covering a variety of hardware and software packages. Under supervision, you will help with the installation and configuration of new hardware, software, and services, and provide first-line technical support to users across the business.
Throughout your apprenticeship, you will develop your technical skills, customer service abilities, and understanding of IT service desk operations, contributing to the delivery of high-quality support.
Duties & Responsibilities
Primary:
Assist in providing end-user support to VIPs and users via telephone, remote support, email, and face-to-face interactions, engaging with users at all levels across the organisation
Log, triage, and help resolve IT incidents and requests using the ITSM system (ServiceNow)
Support technical investigations of user issues under supervision, escalating problems to senior team members or higher support tiers when necessary
Learn and apply troubleshooting techniques for hardware, software, and network issues, including desktops, laptops, printers, and mobile devices
Assist with installation, configuration, and maintenance of hardware, software, and services, including new deployments, upgrades, and endpoint activities
Support Active Directory administration and deployment of software via Endpoint Manager
Help maintain and update technical documentation and user-friendly support articles
Assist with printer and consumable support, including driver installation, stock management, and basic troubleshooting
Support basic hardware repairs and part replacements under supervision
Assist with telephony and video conference system setup and support (SIP/VOIP, video conferencing)
Help configure and support iOS/Android mobile and tablet devices and deployment of 4G/5G dongles
Learn basic networking concepts (TCP/IP, Ethernet) and assist with network patching and troubleshooting
Support new site/office setups and moves in collaboration with the networking team
Assist with IT stock management (laptops, monitors, cables, peripherals) and request components via ServiceNow
Participate in IT projects as directed by the IT Manager or other senior IT staff
Communicate effectively with IT team members and stakeholders regarding events that may impact IT services
Maintain a clean and organised working environment and assist with general housekeeping of IT equipment
Handle user concerns and complaints professionally, escalating as needed
Provide cover for the IT helpdesk team and support internal teams as required
Participate in occasional out-of-hours, weekend, or bank holiday work as needed for business continuity and learning
Secondary:
Participate in IT team meetings, training sessions, and workshops to develop technical and customer service skills
Assist with maintaining and updating the IT knowledge base, FAQs, and internal documentation
Good level of working IT knowledge and practices
Support the onboarding and offboarding process for users, ensuring equipment and access are set up or removed as required
Monitor industry news and trends, sharing relevant updates with the IT team
Help test and evaluate new hardware, software, or IT solutions under supervision
Keep working area, cupboards, and storage area clean, tidy, safe and equipment/spares organised
Support other IT projects and initiatives as directed by senior team members
Training:
This role is based in Esher, Surrey
You will be required to work in our head office location, and training will take place remotely with online lessons per week
Training Outcome:
The apprentice will gain the Level 3 Information Communications Technician qualification and may progress into a permanent position within Keltbray
Employer Description:Keltbray is a UK leading specialist engineering contractor, which offers engineering, construction, demolition, decommissioning, remediation, environmental services and reinforced concrete frame solutions. We are a key player in developing and maintaining Britain’s built environment and major civil engineering, operating in highly regulated climates and transforming sites across the UK.
Our purpose is to redefine the way sustainable development is delivered. Based on our collective experience, we collaborate at the earliest stage to design and self-deliver innovative customer solutions across technically demanding built environment and infrastructure sectors. Working in partnership with our stakeholders, we are actively contributing to economic growth, social advancement and environmental protection.
Diversity & Inclusion
We advocate for difference and champion diversity to foster an inclusive environment that allows our people to bring their true selves to their work every day and enable our people to thrive by promoting health and preventing harm.Working Hours :Monday- Friday
8am- 5pm
40 hours per weekSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Drive impact with Digital PRWe are a new kind of cross-border agency with remote work at our core. We believe that great talent shouldn't be confined to a fixed desk, a rigid 9-to-5 schedule, or a long, exhausting commute. In our view, people thrive when they’re trusted to deliver exceptional work without micromanagement or the constraints of a traditional office job. This flexibility allows them to spend more time doing what they love—whether that’s walking their dog, enjoying time with family and friends, backpacking across Southeast Asia, or pursuing personal passions.The role:This is not a typical Digital PR role. As a Digital PR Specialist, you’ll play a key role in developing and executing PR and news generation strategies across diverse clients, industries, and markets. You’ll take ownership of campaigns, ensuring client KPIs are met while also contributing to new business, competitor research, marketing initiatives, and international expansion. This is a chance to be part of a dynamic, remote-first team, helping to build a global digital strategy from the ground up while growing alongside the company in a fast-paced environment. Required Skills & Experience2+ years’ experience, in-house or in an agency environmentGood understanding of the UK media landscape, news agenda and principles of news generationHave a strong understanding of the global media landscapeA strong level of verbal and written communication and copywriting (press release) skillsMust have some experience within Digital PR and Outreach either client or agency side, with existing relationships with PR/media contacts and influencersThe ability to build long lasting and strong relationshipsHave existing experience of strategy, promotion and seeding of client work across socialAbility to work under pressure to meet deadlinesA progressive understanding of SEO, particularly related to off-page SEO factorsA good understanding of how Digital PR is measured and the ability to explain results to clientsA creative thinker who works well in groupsMethodical, organised (working across multiple projects), with high attention to detailA go getter – someone who can own their projects, confidently bring new ideas to the team, feels comfortable to pitch to clients and provide counselDemonstrates initiative throughout their work – responding to clients in a timely manner, taking on their own research where appropriate etcProven track record of Digital PR campaign experience a bonus – examples of highly authoritative backlinks generated to client campaigns in top-tier media.Ability to assess the value of an earned media opportunity from an SEO point of view.Familiar with SEO tools such as: Majestic SEO, SEMrush, Ahrefs.Familiar with a variety of Digital PR/Outreach tools such as: Buzzstream, ResponseSource, HARO, Roxhill, MuchRack, Meltwater, CoverageBook, etc.A keen interest in technology, especially artificial intelligence (AI)ResponsibilitiesDeliver regular high-quality backlinks by researching, devising and executing digital PR and outreach campaigns.Research and contact websites that can provide back-link opportunities to clients.Write press releases, by-lines, case studies and other press material.Send out press releases and contact journalists with stories and content.Follow up with journalists over phone, email and social channels.Build relationships with journalists and the media in a range of industries using a variety of tools.Build relationships with influencers across various industriesWork closely with the wider team to make sure we create impactful PR strategies.You’ll create and research stories, strong media lists and monitor news and search for coverage opportunities.You will get to know your clients, developing detailed knowledge of their businesses and sectors.You will get to know your clients’ competitors, developing an overall knowledge of their PR activity and tactics.You will be proactive and work towards proactively seeking media opportunities for clients outside of any planned work.Use social media to help you grow your media relations, skill set and understanding of the industry.You’ll attend and contribute to regular brainstorms and come up with brilliant, creative and innovative ideas for your clients.Gain exposure to the technical aspects of SEO to help develop your understanding of search engines.Keep the senior team and your manager up to date on results and struggles.Completing performance reports (PR, marketing, and social media)Software skills:Cision/Roxhill/MuckRack/ResponseSource/HARO (important)Media and Social media monitoring tools (important)Excel, PowerPoint, Google Sheets/Docs/Slides (essential)Answer The Public, ahrefs, Semrush (useful)ChatGPT + Perplexity (useful)Benefits:A salary of £25K-30K depending on experience.25 days of holiday in year one (plus bank holidays)3-4 company off-sites per year (including one abroad)Fully remote role (based in the UK)MacBook, mouse, keyboard, additional screen.Option to work from a shared office/co-working space twice a week.....Read more...
