Help Desk Specialist Jobs   Found 2 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

IT Service Desk Support Apprentice

Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications Dealing with alerts and automated system monitoring Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's Monitor the Service Desk email inbox to respond to support calls logged via email Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer Escalate incidents when required to 3rd parties, external resources, or others Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's), Customer Build Logs and Tech Docs Attend the site and carry out any on-site support work as required Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to: Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking Learn about core networking principles, including network addressing, cloud, virtualisation and security Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures Train with QA – the largest and leading provider for both Microsoft and AWS training Learn technical content that aligns to, and is relevant to, employers and the market Learn about DevOps methodologies and the fundamentals of databases and data migration Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as: IT Support Engineer Cloud Engineer Infrastructure Engineer Cyber Security Analyst Technical Consultant Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications. Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable ....Read more...

Enterprise Governance Analyst

This role coordinates the governance and administration that keeps our client's security controls operating effectively. As the firm moves towards embedding efficiencies and AI tools, this role will play a key part in maintaining registers, records and procedures, administering testing and assurance processes, tracking remediation and security debt. You'll also represent the security function on key governance forums and Working Groups Skills/Experience: Qualifications related to Enterprise Security are desirable Experience maintaining control registers, procedures, evidence and audit trails Ability to coordinate penetration testing, security exceptions, audits and remediation activity Good understanding of cyber security, infrastructure and risk-management concepts Experience producing management information, key risk indicators and clear progress reporting Working knowledge of AI governance, application approval and technology change controls Strong attention to detail with the ability to follow issues through to closure Good supplier, stakeholder and service-management skills Relevant technology, security or risk-management certification is desirable Core Responsibilities: Maintain AI application, agent and solution registers, including ownership, guardrails, approvals and periodic re-attestations Administer AI application-approval processes and track material changes to models, features and supporting platforms Track ongoing peer review of AI-generated code and maintain evidence required by the AI governance process Administer penetration tests, red-team exercises and security exceptions, ensuring findings and actions are recorded and tracked Coordinate internal and external audits and track regulatory and standards remediation to completion Maintain security procedures and map control frameworks to relevant standards and requirements Coordinate security-debt remediation and provide clear reporting on backlog, ownership and progress Produce security management information and complete scheduled key-risk-indicator reporting Triage non-incident security requests and coordinate follow-up with the Help Desk and relevant Technology teams Coordinate access reviews and maintain the evidence required to demonstrate completion Monitor emerging regulatory and standards developments and flag potential impacts for assessment Coordinate supplier security meetings and track agreed actions and remediation Publish internal threat-intelligence and security-awareness communications Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy. To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006. At Core-Asset, we’re committed to protecting and respecting your privacy. Our privacy statement explains when and why we collect personal information about people who engage with our services, how we use it, the conditions under which we may disclose it to others, and how we keep it secure. We may change this policy from time to time, so please check this policy occasionally to ensure that you’re happy with any changes. By engaging with us (either by applying for a job we’re advertising, registering through our website, or getting in touch with our business) you’re agreeing to be bound by this policy. Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland. ....Read more...