Produce/log clear descriptions of issues reported by users whilst initiating the fastest path to ensure a timely and efficient resolution
Assess the probability of 1st line resolution and escalation path as required
Provide instruction/training to customers using phone, remote desk and email
Monitor and manage own Service Desk queue
To work safely at all times taking into account own and others safety
Proactive approach to duties, identifying areas for improvement whilst being central to the development and maintenance of a positive image for the IT department
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Our mission is to save the planet. We are transforming public transport globally by designing, manufacturing, and servicing greener, more eco-friendly, buses and coaches. Our people are our biggest asset, making us the hugely successful company we are. We are transforming how we work, offering team members more flexibility around how they live and work.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills....Read more...
Configure BIOS settings and perform firmware updates as necessary.
Install operating systems, drivers, and essential software applications onto laptops.
Troubleshoot hardware and software issues during the build process.
Maintain accurate records of laptop configurations and inventory levels.
Assist in developing and updating build processes and documentation
Keep abreast of new technologies and industry trends relevant to laptop hardware and software
Act as overflow for the service desk, providing technical support to end-users as personal learning progresses
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns with and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:There is an opportunity to develop into 1st Line Engineer and work your way up through the service desk tiers (2nd Line, 3rd Line, Project Delivery etc) after successfully completing your apprenticeship.Employer Description:Mintivo is a Cloud-first Managed IT Service Provider based in Lackock, Chippenham. We have assembled a strong Board of Directors, built an incredible team, and have an extremely high reputation, winning multiple awards since our launch in 2018. With customers in a variety of sectors, this role is a fantastic opportunity to join a high-growth organisation that truly values both employees and customers as well as providing a huge amount of future career opportunities.Working Hours :Between 8am - 4:30pm, Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working....Read more...
Provide first-line technical support to staff and users via phone, email, or in person
Log, track, and resolve IT service requests and incidents using the service desk system
Troubleshoot basic hardware and software issues with guidance from senior team members
Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts
Help maintain accurate IT documentation and inventory records
Escalate unresolved issues to the appropriate support team as needed
Learn and follow IT policies, procedures, and security standards
Participate in training and development opportunities as part of your apprenticeship
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Goaco is an award-winning global consultancy partnering with both public and private sector organisations to deliver secure, user-focused and innovative digital solutions. Headquartered in the UK and established in 2010, Goaco has grown into a trusted name in digital transformation, cyber security, data & AI, software development, cloud and managed services, with offices and experts based in the UK, UAE and Saudi Arabia.Working Hours :Shifts to be confirmed between 9.00am to 5.30pm.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Providing 1st line helpdesk support for IT and business tool queries.
Assisting with hardware and software installations, including new starter setups.
Supporting on-site installation and decommissioning of IT services.
Helping with basic networking tasks such as PC and printer setup.
Maintaining and troubleshooting communication tools (Microsoft Teams, Outlook).
Contributing to the creation of FAQs and help guides for IT troubleshooting.
Shadowing experienced IT staff on projects and routine operational tasks.
Training:Why choose our Cloud Network Specialist apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues. Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Opportunity to progress within the company upon successful completion of the apprenticeship.Employer Description:Lawrence David has over 50 years of experience delivering innovative, high-quality products for the transport and logistics industry. We’re committed to providing exceptional services and driving digital transformation across our operations. As part of our IT team, you’ll play a key role in supporting technology solutions that keep our business running smoothly.Working Hours :Monday to Friday, 9am-5pm or 8:30am to 4:30pm with 30 minute lunch break.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Meeting and serving customers on our busy collections & deliveries desk, same days can see over 100 HGV vehicle movements on our site!
Booking delivered-in stock onto our bespoke auction software
Arranging for collections using Microsoft Outlook in conjunction with our bespoke auction software
Day to day phone answering and troubleshooting
Carrying out pre-sale checks on all lots which have been photographed and catalogued prior to being “auction ready”
Completing export paperwork prior to submitting to our accounts department when foreign collections take place
Training:Formal training is delivered at HWGTA, located in Hereford (HR4 9SX).
You will receive a training plan that is specific to your qualification, with sessions that are delivered through a combination of face-to-face and remote.
Additional training for functional skills in English and maths will be undertaken if needed.
You will receive monthly visits from your assigned Learning and Development Specialist, who will set you work, monitor your development and wellbeing, and discuss training sessions. They will also prepare you for your End Point Assessment to gain your Business Administrator Level 3 qualification.
There is also a five-day teambuilding residential trip that is held in the spring of each year offered to all apprentices on programme.Training Outcome:Great opportunity to develop in a longstanding & traditional local company. Brightwells has a long history of promoting from within, and all of our senior staff have started at the most junior level and progressed though the company. We have always encouraged all staff to develop into the areas which interest them most.Employer Description:Brightwells is a long established firm of auctioneers and valuers, who have been in business for 177 years, since 1846. We specialise in auctions of Vehicles, Classic Cars, Wine and Plant and Machinery. We auction £70 Million of goods on behalf of sellers across the UK to buyers worldwide.Working Hours :Weekdays 8.00am - 4.30pm, one hour for lunch/breaks.Skills: Communication skills,Attention to detail,Computer Literate,Good time management,Calm and collected,Friendly,Willing to help,Work ethic,Hunger to learn....Read more...
