Help Desk Jobs Found 33 Jobs, Page 2 of 2 Pages Sort by:
AV Service Delivery Manager
AV Service Delivery Manager – I am looking for someone who lives and breaths the world AV service. This position requires a technical AV VC individual who comes from the AV corporate or residential integration or on site market place. This is not a position based on site this is an office based position. You will need to be a highly organised individual who understands the ins / outs of the world AV service and maintenance. The role will see you being an integral part of the team who can take charge of all aspects of the service department / team and work to help deliver a first class service offering: Role Overview: 1) Overall responsibility and ownership for customer service levels, client retention, Service Division performance, Service Level Agreement (SLA) and KPI achievement. 2) Management of the Service Team as well as being hands on, approachable and focused on both internal and external resolution. 3) Ownership of the Service Desk strategy. This includes planning, process implementation, improvement and updating, KPI setting and measurement 4) High levels of communication with all clients to ensure good relationships and high levels of customer satisfaction. 5) Creating and delivering weekly reports, regular performance analysis and client specific ticket reports. Metric driven. 6) Deal with any client complaints and manage escalations, where necessary. 7) Manage the process of fault resolution from taking the initial call, tech support, visit coordination, engineer visits with full knowledge of the issues, correct equipment and historical data from any previous visits through to report and resolution. 8) Management of communications to ensure returns, repairs and orders are documented, placed and goods received/delivered in an appropriate time frame. 9) Onboard new clients, including introductions and assignment of dedicated resource to ensure a seamless client experience. This will be achieved by ensure all departments collaborate and communicate on a continuous basis, sharing relevant information and up to date documentation. If this is the new role that you are craving then please send me your full technical CV to find out more. YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV AV A/V A-V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VC VIDECONFERENCE MTRS MTR CRESTRON LUTRON ILIGHT LIGHTING SOUND CEDIA MDU MDUS SMARTHOME AUTOMATION CONTROL AVIXA AUDIO AUDINATE DANTE QSYS Q-SYS DSP BI-AMP SERVICE MAINTENANCE PREVENTATIVE ITIL SUPPORT BUCKINGHAMSHIRE BERKSHIRE BRKS HERTS HERTFORDSHIRE LONDON OXFORDSHIRE BEDS BEDFORDSHIRE ....Read more...
Cisco Network Engineer
Cisco Network Engineer Up to £52,600 per annum Fully remote based role Working for a global technology company we are looking for a Senior Network Engineer to look after the companies technical estate, ensuring that networks and firewalls are maintained and provisioned to support the business. PLEASE NOTE Due to the volume we will receive on this role please do not call to follow up on your application. You will receive confirmation your CV has been received and we will be in touch within 7 days if you are shortlisted. Accountabilities within this role: As the Senior Network Engineer, you will be responsible for all the networking infrastructure of both on prem and cloud network components Your main day to day activities will be to assist the Network Team lead in day-to-day upkeep / project and cloud network migrations of the network services You will also be working with a network engineer and helping to upskill them and to take design lead / technical delivery according to the plans A vital key to this role is the constant review of the firewall policy’s and to review the overall infrastructure and to make sure there are no potential risks / vulnerabilities which are not fully documented / evidenced / recorded. As the Senior Network Engineer you will be responsible for all internal networks and external networks so a good knowledge and understanding of MPLS / VPN’s is key the same as HA firewall solutions and network segregation leveraging strict VLAN’s and network zoning From a monitoring perspective we use SolarWinds and PRTG but will be moving towards Zabbix as the overall solution going forward Network monitoring services are in place on all devices Regular backups of switches / routers and firewalls are in place Regular patching of network equipment is maintained / in place and CAB process followed. Multi datacentre networking and multi-site networking globally Skills and experience required: Good knowledge of PowerShell Good general knowledge of network protocols such as TCP / UDP port mappings and vlan’s Good understanding of the following technologies but not limited to just them – Cisco switches / Cisco routers / Cisco firewalls / Radware load balancers / Fortinet firewalls / OSPF/ MPLS Exposure to Citrix NetScaler an advantage VPN setup on both Cisco ASA / Fortinet firewalls Understanding of core IT Concepts Problem resolution and root cause analysis Have a good understanding of ITIL practices Solarwinds exposure an advantage AWS / Azure / VMWare certifications or extensive experience beneficial Help desk ticket interaction Change process experience required Solid Cisco Router / switch and Firewall knowledge essential Fortinet Firewall knowledge an advantage Radware NLB knowledge an advantage Good background in Citrix NetScaler technology would be ideal ....Read more...
Cleaning Manager
Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information. ....Read more...
Business Systems Analyst - Master Data
JOB DESCRIPTION General Purpose of the Job: Provides support under the direction of a Sr Business Analyst and Team Leader Business Systems. Provides 1st and 2nd level SAP help desk support for master data related tickets and other areas as assigned based on experience. Trains and assists users in the use of SAP business application software as needed to support the understanding and knowledge of Master Data Management. Provides master data consulting in support business and IT initiatives, primarily SAP but also include in other Systems like CRM/PIM and Eshop. Ensures master data integrity in SAP and other key systems as identified. Identifies area's of data improvements. Prepares KPI's and recommendations for improvement. Strong Business Partner for IT internal and Internal Customers. Highly involved to communicate and to Align to the internal Master Data Governance. Notes on how to avoid master Data conflicts. Assists with SAP Roll out by assisting with data cleansing and loading activities. Additional related activities as assigned. Light configuration and other duties as assigned and as capacity allows. Essential Duties and Responsibilities: Note: Include the phrase "Other duties may be assigned.) Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, EHS or manufacturing. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordination. Coordinates activities of with project team member in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Highly motivated learn new System, Processes and Business Structures. Other duties may be assigned, as required. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Ability to work independently and as part of a team. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree is preferred. Practical Work Experience Required: 5+ Years SAP Super User / Business Analyst in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. Experience with SAP data cleansing and data loading activities. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write and communicate fluently in English. Note: some of the experiences and time frames may overlap. High experiences with Microsoft Office (Excel/ PowerPoint) Special Knowledge and Skill: General knowledge and understanding of business operations. Specialize knowledge of SAP Master Data elements to include (Material Master, Business Partners (Customers/Vendors), Info Records. Knowledge of the SAP application software, including its functions & capabilities, reporting and support requirements. Excellent communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability evaluate master data files and assess readiness for loading Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Excellent Excel Skills Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Familiar with LSMW/LTMC Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP Training and or Certifications would be an asset. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Business Systems Analyst (Jr)
JOB DESCRIPTION General Purpose of the Job: Provides support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is Sales, Logistics and Compliance. The scope of responsibility is for Tremco North American operations and beyond as we roll out to other countries; Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides support under the direction of a Sr Business Analyst and Business Systems Team Leader. Assists with implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 1st and 2nd level SAP help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports; and performs quality assurance reviews of procedural documentation and training materials. Contributes as a team member for projects / tasks established in a given functional area, such as: sales & distribution, finance & accounting, Service Management or Materials Management. Participates in various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users in a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Maintains work plans, tracks effort and progress vs. plan, and provides appropriate status information regarding projects. Coordinates activities with other project team members, in order to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. May supervise contract consultants, programmers, and part-time clerical assistance, as needed. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required. The salary range for applicants in this position generally ranges between $71,000 and $89,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
1st/2nd Line IT Support Technician
£28,000 - £35,000 + Benefits In order to provide the wide ranging and exemplary levels of customer focussed support for which our client is renowned, an ambitious, personable and solutions-focussed IT Support Technician is required to join the team on a full-time basis in this highly rewarding, 1st and 2nd line support role. Our client is the perfect partner to serve an eclectic mix of small and medium-sized businesses based across the South of England, providing every aspect of computer hardware and software support, advice and consultancy to their customers. Applications for this newly created role are welcomed from individuals looking to build a career within the IT support industry as part of a small friendly team, whilst avoiding the usual commute into the city. Job seekers with a desire to expand their knowledge of ‘hands-on’ IT support that can demonstrate their passion for learning and all things IT, are encouraged to apply. The ideal candidate will understand the importance of building trusted relationships with customers through delivering a competent, professional service as part of a role in which nothing is too much trouble. This will often involve working on site in occupied commercial or residential premises. As such, discretion, professionalism, respect and the ability to travel across the south-east, are all essential requirements.Key Responsibilities Work alongside others to provide support, maintenance and configuration solutions. Support users, server and storage infrastructure including new installations and reconfigurations. Build an in-depth knowledge of specific technical areas. Implementation of hardware and services through onsite or remote work Effectively evaluate the priority of job requests and be able to appropriately judge when to escalate issues in a busy environment. Take ownership of jobs to ensure issues are logged and resolved in a timely manner and resolutions communicated effectively. Be able to produce and contribute to technical documentation. Self-motivated, ambitious and keen to work in teams including non-technical people as well as autonomously. A general keenness to learn new skills to help take the business forward. Ability to work under pressure whilst demonstrating a flexible, enthusiastic and hardworking attitude with minimum supervision. A keen eye for detail and a character with high standards. Excellent communication skills, both written and oral. Skills & Experience A passion for IT and technology. Excellent communication skills and telephone manner. Demonstrable customer centric, technical support experience in a client facing/desk side role position. Great problem-solving skills with the ability to follow processes and procedures, you will be able to prioritise and manage several pieces of work at the same time. Good knowledge of PC hardware with experience of diagnosing problems. Experience with Microsoft operating systems (Windows 7/8/10/11/Server OS), Office 365 and cloud-based solutions. Good knowledge of networking principles Experience with MS Windows server 2008 - 2019 or Small Business Server product series. Full UK driving licence. Experience with MS Windows OS and Apple Mac OSX. Hardware repairs including PCs, Laptops and Apple Macs. This is a wonderful opportunity for an adaptable, customer centred 1st / 2nd Line IT Support Technician to join a well-established, supportive team offering the opportunity to provide a wide range of software and hardware-based solutions to clients throughout the south-east. A competitive salary and benefits package is on offer to the successful candidate, in addition to full training if required. Apply now! ....Read more...
Office Administrator
London based role with Head Office located in Ealing, Greater London, W5 5SA Are you looking for an exciting opportunity in the facilities management industry? Our client, Landmark Facilities Management is a small independent business based in Ealing Broadway.Due to their success and growing client list, they are currently recruiting an Office Administrator to assist their growing team. As the successful candidate, you:Are highly organised, detail-oriented and capable of multitasking.Will be providing essential administrative support that enables other staff members to focus on their core responsibilities. Have strong communication and interpersonal skills, this is critical for the role. Are someone who will ensure the smooth running of a busy office and support the management team by carrying out office support duties.As the successful candidate, you will:Assist in ensuring the smooth and efficient running of administration activities within the companys office.Be managing the work request and job completion process for work carried out by both internal engineers and external subcontractors.Ensure all work requests are actioned and completed within the relevant SLA timescaleEnsure the work request database is accurately maintained at all times and work request status information is current and accurateEnsure all work requests are actioned on the day they are received Key ResponsibilitiesAssisting with the management of the help desk, receiving work requests, liaising with subcontractors and internal engineers and the management of the work request process through to job completion using XRM or a similar database systemMonitoring all incoming work requests and producing job sheets and subcontractor work requests as requiredTracking and following up all work requests through to completion ensuring the status of any request can be determined at any time and efficient manner and information is feedback so the client can be kept informedAssisting with the preparation of client invoicesProviding a weekly update on work requestsEnsuring the smooth running of the office Additional Responsibilities Assist in the production of monthly statistics for work requests and work completedGeneral office administrative and dutiesActing as office receptionistAssisting with post room and courier services as requiredAssisting with or carrying out any other reasonable duties for which they have been trained and are competent.To work flexibly and be prepared to perform other reasonable duties either at the normal place of work or other Company establishmentsCarry out all duties in a safe manner and in accordance with the Companys Health & Safety Policies and ProceduresPresent a professional and friendly image to all clients, customers and potential customersChasing payment of invoices You will:Be analytical with good IT skills and knowledge of MS Office productsHave strong administration skills, accurate with a good eye for and close attention to detailBe used to working to strict deadlines, working quickly, steadily and consistently.Be confident with an excellent telephone mannerBe resilient and persistent in chasing people and ensuring that results are obtainedBe able to develop robust relationships with subcontractors and internal engineers which enables them to chase people effectively and get resultsBe able to monitor and track work requests and chase subcontractors, suppliers and engineers to ensure that appropriate action is taken.Be a good team player with a flexible and proactive approach to workHave excellent organisational and prioritisation skillsHave A-Level or equivalent (preferred)Have customer service: 4 years (preferred)Have administrative experience: 3 years (required)Driving Licence (beneficial)Language: English Spanish (beneficial) As the successful candidate, our client offers:Salary: £26,000.00-£28,000.00 per year negotiable depending on experience.Auto Enrolment Pension Scheme(Nest)Company PhoneCompany credit cardHours per week 40 hoursFull-time, Permanent Contract with 3 month probation periodLondon based role with Head Office located in Ealing, Greater London: reliably commute or plan to relocate before starting work (required) Benefits:Flexitime, Sick payMonday to Friday ....Read more...
Business Systems Analyst (Sr) - FICO & RAR
JOB DESCRIPTION General Purpose of the Job: Provides total support to the users of SAP application system and ancillary software tools, including package installation, configuration, enhancements & process improvements, problem resolution, training and education, report development. The position focuses on a specific functional area(s) of the company, which in this case is FI/CO - Finance and Controlling with emphasis on SAP Revenue Accounting and Reporting (RAR). The scope of responsibility is for Tremco Americas operations all business, all locations. Nurtures and insures the successful use of the application systems tools. Essential Duties and Responsibilities: Provides overall direction in the implementation of new SAP modules and new releases of the SAP application software, as well as 3rd party software tools. Provides 2nd level help desk support. Trains and assists users in the use of SAP business application software. Prepares training materials, schedules and conducts application system training as needed. Audience may be other IT staff or end-user staff. Performs cost vs. benefit analysis to determine rational for application system development and enhancements. Acts as liaison to the software vendors and other users of the software. Is actively involved in software and/or functional user groups users. Performs systems analysis, design, configuration, and programming tasks related to enhancements, interfaces, data conversion and special reporting requirements, etc. Advises users as to the applicability of various alternatives to meet the specified requirements, such as: SAP baseline functionality & reporting, specialized configuration, extracts to PC-based analysis tools, custom report-writing and report development, complimentary software packages, and or changes to business processes. Designs and assists users in the design and documentation of business processes and procedures, the development of training materials, and the delivery of training, etc. Performs thorough testing of all new and revised system functions and reports, performs quality assurance reviews of procedural documentation and training materials. Acts as a team leader or group leader for projects / tasks established in each functional area, such as: sales & distribution, finance & accounting, or manufacturing. Organizes and leads various user group forums to address issue management, to field & manage enhancements requests, and to facilitate the exchange of information and ideas among users within a given functional area of the business operation. Additional Job Functions: (Other Less Critical Job Activities) Project management task and administration. Maintains work plans, tracks effort and progress vs. plan for small to medium scale projects and provides appropriate status information regarding projects. Coordinates / directs the activities of project teams to accomplish the goals of a project. Team members may be other IT staff, as well as end-user staff. Supervises contract consultants, programmers, and part-time clerical assistance, as needed. Technical. Provides secondary support for the technical hardware and communications platforms used to support application systems: would include log in's, printing, security, etc. Would act as a liaison between end-users and the IT technical group. Note: Other duties may be assigned, as required, based. Competencies: The competencies listed here are representative of those that must be met to successfully perform the essential functions of this job. Analytical skills, IT technical skills, understanding of business operations, business ethics, problem solving ability, teamwork, leadership, effective communication skills, organizational skills, professionalism, commitment to quality. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and/or Experience: Formal Education Required: College or University degree in finance or accounting is preferred. SAP Certification in RAR and related discipline or equivalent training Practical Work Experience Required: 3-5+ years of leadership experience: manager, supervisor, group lead, etc. 5+ years experience in a SR Accounting Role 7+ years of SAP implementation experience is preferred. 3+ years of implementing/working with RAR in S/4HANA 3+ Years SAP Super User in related discipline. Strong customer service skills and orientation. High degree of flexibility in interface with customers / constituents. 2 years experience in project management skills. Ability to distinguish, learn and accept differences in business and end-user requirements. Ability to learn and expand technical knowledge and interpersonal skills. Highly organized with effective and cycle time sensitive time management and project management skills. Read, write, and communicate fluently in English. Additional language skills are an asset (German, French, Polish, etc.) Note: some of the experiences and time frames may overlap. Special Knowledge and Skill: General knowledge and understanding of business operations. In-depth knowledge of a specific functional area of business operations (manufacturing, finance & accounting, sales & distribution, etc.). In depth knowledge of the SAP application software, including its functions & capabilities, configuration, reporting and support requirements. Proficiency in analysis, design, and testing techniques. Good project management skills, including planning, methodologies, time tracking, leadership, etc. Good communication skills. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Analytical Abilities: Requires a high level of analytical ability and creativity to develop effective and cost-efficient business solutions, through the deployment of IT. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public. Must be able to read, write and communicate fluently in English. Mathematical Skills: Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Computer Skills: Must be highly skilled in the use of personal computers. This includes, PC operation, printing, file management, and the ability to use word processing, spreadsheets, e-mail, and Internet tools, etc. Working knowledge of the following computing platforms: Primary focus on HP Unix, PC-Desktop and PC-LAN computing platforms. Working knowledge of the following databases: Primary focus on SAP/Oracle, with experience a PC-based DB tool such as Paradox, Access, etc. Proficiency with various report development tools, SAP Report Writer, SAP Script, other report writers or query tools, etc. Basic understanding of IT communications networks. Certificates, Licenses, Registrations: SAP or other Certifications would be an asset. Other Qualifications: In-Depth knowledge of Business Rule Framework plus (BRFplus) is preferred In-depth experience with both costing-based and account-based COPA would be an asset Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. While performing the duties of this job, the employee is regularly required to talk, hear, and use hands to operate a computer and telephone keyboard. Employee will also be required to view a computer screen on a regular basis. (80 - 100%) Sitting at desk or conference table (90 - 100%). Occasional standing at main computer console in data center (0 - 10%). Some travel and overnight travel are required to regional offices and plant locations. (0-50%) Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. Work remotely 90% of the time; may be called in to corporate office from time to time for project meetings. Occasional visits to manufacturing plants, including office areas and shop floor. (0 - 10%) Some overtime, night work and/or weekend work required, related to project work, problem resolution or major IT upgrades (0-20%). Eye strain could be a problem due to extensive use of a CRT monitor. The salary range for applicants in this position generally ranges between $99,000 and $124,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...