Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
· Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
· IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
· Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritizing incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
· SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply—you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 6 Digital Technology Solutions Degree Apprenticeship - Cyber Security pathway and we partner with a fantastic learning provider to support you all of the way.
Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 hours a week with a potential rotational shiftsSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Under the mentorship of our Creative Director, Jamie, an industry expert well known & respected for his innovative techniques, consistently investing in his own professional development; including his work with the Fellowship for British Hairdressing, recently completing his Colour Masters with Schwarzkopf & currently his Assessors Accreditation; & his commitment to education, our Apprentice will gain hands-on experience in a fast-paced, inspiring environment, working alongside four other passionate hairdressers as well as two other hard-working Apprentices. You’ll learn the fundamentals of hair styling, cutting, colouring, amongst other aspects of the profession, & customer service, all whilst assisting stylists, maintaining salon upkeep & interacting with guests. Our Apprentice programme is thoughtfully structured to ensure you’re fully supported in developing your skills, creativity & confidence.
We’re looking for someone who is eager to learn, attentive, reliable, excited about building an excellent future for themselves & ready to bring a positive energy to our salon team! This position requires the utmost dedication & a genuine passion for the hair industry & creativity. If all of this is a true fit for you, we’d love to hear from you, duties will include;
Salon preparation & maintenance; set up stylists’ stations with required trollies, tools & products; clean stations, mirrors, styling chairs, tools & other items regularly; sweep floors, take out rubbish/recycling, keep on top of cleanliness of sunbeds & cubicles throughout the day.
Hair preparation; shampoo/condition/treat/scalp massage clients’ hair, apply/remove colours/foils under stylists’ direction; mix colour/lightener under supervision; towel dry, blow dry & prep hair as needed.
Front desk & support; greet clients, assist with check-in & help make them comfortable - hang coats & offer refreshments; handle phone calls for appointments, inquiries & follow-ups; meticulously manage client records & update appointment schedules thoroughly.
Product & retail knowledge; stock & organise hair care & colour products for in-salon use & retail; learn about products/colour benefits, ingredients & usage to enhance personal knowledge & sales skills; assist clients with product recommendations.
Training:One on one training one evening a week with senior team, quarterly in house training with Schwarzkopf, international guest artists invited into the salon for a training day once a year & external education with Schwarzkopf both online & at their training academy in Manchester.
You will also attend college each week to train with other apprentices and be visited in the workplace by a college instructor-mentor who will complete observation, professional discussions and mentor you through the apprenticeship course. Training Outcome:Progression to Level 3 including working a professional column of your own, plus the potential to work permanently as a Creative Stylist with us.Employer Description:All under one roof; Aspire Creative Hair, Beauty a Lifestyle Salon in the heart of Derbyshire, led by partners Ashley & Jamie. Working together with their team of professionals, they strive to give outstanding guest relations & a beautiful salon experience.
Creating stunning hair, bespoke colour, hair extensions, keratin complex blow dry services, non-surgical hair replacement systems & bridal hair, as well as all things beauty, aesthetics & a sunbed studio, boasting brand new & custom-made for Aspire Ceative; two Luxura Vegaz 9200 sunbeds & a Luxura V8 sunshower.
During your visit, treat yourself to a glass of bubbles or enjoy an indulgent hot drink from our barista menu (all served with oat milk).
With Ashley's customer service expertise & Jamie's seventeen-plus years in the industry, we pride ourselves on providing a luxurious experience. A vibe where our guests & expert team can enjoy all things hair, beauty & sun.Working Hours :32 hours between Tuesday - Saturday, a mix of 10am - 6pm or 12.15pm - 8.15pm, Saturdays are 9.15am - 5.15pm. Plus you will spend a minimum of 6 hours per week in college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Reliable,An interest in the industry,A desire to learn....Read more...
