Main responsibilities:
Carry out a wide range of 1st and 2nd level problem/request management and resolution activity, against prescribed service levels and across multiple hardware and software technologies
Manage calls from customers and log tickets into the Sota Service Desk Management Tool
Ensure all problems are progressed in line with Sota best practice
Manage all problems and requests through to resolution and or fulfilment ensuring the customer and ticketing system are updated in a timely fashion
Appropriately identify and prioritise customer problems/requests to ensure that Sota maintains high levels of customer satisfaction
To provide basic engineering support in respect of the build, configuration and deployment of new systems into production to support
Ensure that resolved escalation procedures are complied with in a timely and appropriate fashion
Continuously strive to improve the efficiency and quality of the service
Ensure compliance with all policies, processes and procedures mandated by the company
Training:Information Communications Technician Level 3.
Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Benefits:
Pension
Life Assurance
Income Protection
Perkbox Membership
Free use of on-site swimming pool
Employer Description:Sota Solutions is a market-leading IT solutions provider specialising in platform hosting, network infrastructure, data centre and business continuity services for small, medium and large enterprises, public sector organisations, as well as other service providers.
Established for over 30 years and with a £6M turnover and strong balance sheet, the company’s facilities include two data centres, a disaster recovery suite, a network operations centre, located in a highly secure twenty-five-acre science park campus in Kent. Join us and be part of the tech revolution.Working Hours :Monday - Friday 08:45 - 17:15Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills....Read more...
Logging Support tickets on the Service Management tool and resolving assigned Service Analyst group tickets
Maintain a high degree of customer Service for all support queries and adhere to all service management processes
To ensure that all requests for support are logged in the Service
Desk ticket logging system. Promoting all self-service methods to customers
Ensure that customers are kept up to date during the lifecycle of a ticket or a project task
Make sure the Knowledge Database is maintained with the latest procedural documentation on current hardware and software
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.Employer Description:At bpha, we are proud to be a leading housing association, providing high-quality, affordable homes and building connected communities across the Oxford to Cambridge arc. With over 20,000 homes and a strong commitment to putting people at the heart of everything we do, we play a vital role in supporting local communities and improving lives.Working Hours :Monday to Friday, 9.00am - 5.00pm or 8.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Analytical skills....Read more...
Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
Configure VLANs and support network device setup and maintenance
Install and update operating systems, office suites, and software packages
Apply regular system updates, security patches, and driver installations through remote management tools
Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video
Provide timely first-line support for internal users and external clients
Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark
Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
Contribute to meeting SLA targets, including a 15-minute response time
Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption
Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
Use PowerShell and other scripting tools to help automate tasks and solve technical issue
Training:Why choose our AWS Cloud Support Specialist L3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learnt: Learners will learn to use AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.Working Hours :Monday to Friday, between 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Team working,UK driving licence....Read more...
The selected individual will be responsible for but not limited to the following obligations:
Monitor and resolve help desk queries including escalation of tickets where necessary other IT team members as appropriate.
Set-up and install new PC hardware / software, in accordance with recognised procedures and standards.
Carry out daily plus monthly scheduled housekeeping activities, such as responsibility for the Network Server back up.
Carry out network administration duties such as adding and removing network user ids and email accounts in line with departmental procedures and standards.
Record hardware faults and liaise with third-party maintenance companies to assess whether repairs meet economic justification. Undertake routine hardware maintenance.
Liaise with Response Centre Analysts, including other Response Centre locations, to ensure effective coverage of regional/local issues and effective handoff of function user issues to other locations or staff members.
Deliver IT technology training through individual discussions, Live Meeting sessions and scheduled.
Provide administrative duties as required by the department.
Entry requirements:
Exceptional customer service skills.
Solid IT troubleshooting skills.
Ability to work well in a team environment across multiple countries/regions.
Good oral and written communications skills and the ability to work under minimal supervision. Ability to develop, maintain, and promote strong internal and external relationships.
Awareness of the PC industry’s current and emerging technology trends and direction, as well as a keen interest in computer based information systems and technology.
Experience in Microsoft applications (Excel, Word, PowerPoint)
Conducting research via internet.
Ability to prioritize tasks and efficiently manage time.
Ability to exercise good judgment and effectiveness in working with a high performing team.
Ability to define problems, collect data, establish facts, and draw valid conclusions.
Ability to respond effectively to inquiries or complaints.
Candidates must be eligible to work in the country where the position is based.
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place online in TDM’s virtual learning platform.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:The opportunity to progress within the company.Employer Description:With our strong investment in research and development and our culture of continuous improvement, Hexcel is the industry leader in the manufacturing of advance composite materials, including carbon fibre, woven reinforcements, resins, prepregs, honeycombs and additive manufactured parts.Working Hours :Monday to Friday, 9am to 5pmSkills: Communication skills,IT skills,Customer care skills,Problem solving skills,Presentation skills,Logical,Initiative,Non judgemental,Patience....Read more...
We have the full job description available in PDF form on our vacancies page.
Working at Bountiful Cow is fast-paced and varied, no matter what team you’re in. We are looking to offer 2 apprenticeship positions, 1 in our AV team and 1 in our Digital team.
AV Apprentice: You’ll support the activation and delivery of AV campaigns, helping to book, traffic and manage media across: TV BVOD, VOD, Cinema, Radio and Digital Audio, while ensuring campaigns run smoothly and on schedule.
Digital Apprentice: You’ll support the activation and optimisation of digital campaigns, helping to set up, monitor and report on activity across Paid Social, Display & Online Video, ensuring campaigns deliver against client objectives.
Alongside studying for your Apprenticeship Qualification, we’ll expect you to carry out some key responsibilities;
Reporting: Using multi-media systems to monitor competitor activity, examine audience behaviour and demographics, and to implement and evaluate campaigns.
Establishing media owner relationships:Liaising with media owners, keeping informed of the latest developments within their sector and building strong relationships to deliver the best value for our clients.
Administration: Keeping on top of finance, bookings, competitive reporting, campaign analysis, client updates and weekly client reports.
Contributing to agency life: We encourage employees to get involved in wider areas of the business. This can be anything such as new business pitches, DE&I initiatives, events planning or researching consumer and market trends.
Industry knowledge: Keeping up to-date with both media and wider industry news to keep the agency and clients informed with relevant and interesting information.
Audience Research: Using desk and primary research to tackle clients’ biggest insight challenges as we look to communicate with customers in more impactful ways.
Training:Advertising & Media Executive Level 3 Standard:
An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agency.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager.
They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options.
Training Sessions Overview
Seminar 1: Preparing for your apprenticeship
Seminar 2: Preparing for your employer
Seminar 3: Introduction to advertising
Seminar 4: The foundation of advertising
Seminar 5: Understanding commercial
Seminar 6: Advertising campaigns
Seminar 7: Advertising and Media standards & legislation
Seminar 8: Principles of Project Management
Seminar 9: Supply Chain Management
Seminar 10: Principles of third party
Seminar 11: The briefing and approval processes
Seminar 12: The media buying process - TV
Seminar 13: The media buying process – Out of home, Radio and Print.
Seminar 14: Negotiation techniques
Seminar 15: Data and media metrics
Seminar 16: Data and media metrics – Practical Excel session
Seminar 17: Media planning
Seminar 18: Distribution of Creative through the appropriate channels
Seminar 19: Evaluating campaign performance
For a full overview of the Advertising & Media Executive standard please click on the following link:
https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential for full-time employment upon successful completion of the apprenticeship.Employer Description:WELCOME TO BOUNTIFUL COW. We’re a challenger business for challenger businesses. We exist to help the underdog to win. Working at Bountiful Cow is fast-paced and varied, no matter what team you’re in. We are looking to offer 2 apprenticeship positions, 1 in our AV team and 1 in our Digital team.Working Hours :Monday to Friday 9am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Initiative....Read more...
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
Act as a trusted and friendly first point of contact for employees needing IT support.
Deliver excellent customer service shaped by empathy, respect, and clear communication.
Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
Support employees with their hardware, software, and peripherals.
Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption.
Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules.
Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
Install and configure system components, including virtualised cloud elements.
Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
Learn and apply ITIL best practices in your daily tasks.
Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
Work on software upgrades, installations, scripting, and maintenance.
Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Training:This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
Live weekly online sessions – 2 hours per week.
Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
Immersive learning experience through Microsoft Teams Classroom.
Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
Monthly 1-to-1 mentor meetings.
Training Outcome:Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.Employer Description:We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.Working Hours :Monday - Friday - typically 9am - 5.30pm.
There may be some shift work in this role due to us being a global organisation.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Fantastic opportunity to work in an engineering company who design and manufacture ultra-high-quality brake, clutch and other automotive components to Motorsport, top OEM and Special Vehicle markets.
This is an amazing opportunity to learn to become a multi-skilled manufacturing engineer.
You will get the opportunity to work in the following departments:
Design Engineering:
You’ll get an insight into using computer software such as Solidworks 3D CAD software, to produce accurate solid models which have been requested from our customers
Our Design Engineers ensure our components are as strong, light and efficient as possible, through accurate design of parts. Design Engineers work in an office environment designing components on computer software
Research & Development:
To stand still is to go backwards, so in research and development we look into the future, developing new ideas, patenting new processes and ensuring the company is always ahead of the competition
As an R&D Technician or Engineer, you will work in the R&D lab carrying out testing of parts, as well as using a computer to record data
Planning:
You’ll see first-hand how highly organised our planning strategy is. Planning is used to manage the coordination of production workflow, and developing and reviewing production plans with other departments
The manufacturing department is led by the work-to plan that the Planning team put together
As a Planner you will be based in an office using a computer
You will need to speak to other departments to ensure that the plan will work and your customers are updated with any changes as this will effect the delivery dates of components made
Quality Engineering (Metrology)
Quality is where we check each component is visibly correct before it is then compared to a mathematically perfect specification. Any part that is found to be outside these requirements that cannot be easily corrected is simply discarded and the whole process starts again
Quality Engineers and Technicians work in a Quality Lab, where there is a mix of hands-on work such as measuring components, and computer-based work
Production Engineering:
Production Engineering is made up of a team of Production Engineers who support the machining and assembly departments
The Production Engineers will provide technical expertise, help with problems on the machines, diagnose and solve problems, ensuring that the machines that make our products are working smoothly and efficiently. We have a wide variety of CNC machines with Fanuc and Heidenhain controls which are operated by our highly skilled CNC setter operators
Production Engineers work on the shop floor and also at a desk with a computer
Training:Together with invaluable commercial and practical experience, you’ll gain several academic and vocational qualifications throughout your time with your employer and Make UK, which are fully paid for, including:
Advanced Manufacturing Engineering Practical Foundation Training – in year 1, in 6 week blocks to include 4 weeks at Make UK and 2 weeks in company
Advanced Manufacturing Engineering Workplace
Competence Training - in years 2 to 4 in company
Level 3 BTEC Diploma in Advanced Manufacturing Engineering Development Knowledge - in Years 1, 2 & 3 on block release to Make UK
In house training in line with your requirements
Further qualifications deemed necessary by your employer
On completion of your studies, you will achieve your full apprenticeship certification that will prove competence as a Level 3 Engineering and Manufacturing Support Technician
Training Outcome:
Our Alcon Apprentices, once they have completed a 4 year apprenticeship will become fully qualified Technicians or Engineers in their specialism of engineering
We look to promote from within and some of our Senior Managers today came through the Alcon Apprenticeship Programme
If the management route is not for you, then becoming an expert in your line of work is where we aim to get you
Employer Description:Alcon is a designer and manufacturer of ultra-high quality, low volume brake, clutch and other automotive components. We operate in all areas of the industry around the world. Our clients and their requirements are as wide ranging as the products we supply. From tiny brake-by-wire controllers for Formula E racing cars to calipers required to stop 35 tonnes of armoured vehicle, the only factor common to everything we do is our no-compromise approach to engineering excellence.Working Hours :Monday - Friday, 08:00 - 17:00Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
About YouDo you enjoy helping people get the best out of technology?Do you thrive in a fast-paced, customer-focused environment where every interaction counts?At the Mining Remediation Authority, we’re looking for someone who wants to:Champion Great Customer Experience:Be the friendly, knowledgeable first point of contact for all things Digital, helping colleagues stay productive and confident in their technology.Make a Real Difference:Whether it’s solving issues, enabling new starters to shine from day one, or keeping essential systems running smoothly, your work will have a direct impact on how our organisation delivers for the public.Grow Your Skills & Shape the Future:We value curiosity, continuous improvement, and people who enjoy learning. You’ll be part of a supportive team where ideas are welcomed and development is encouraged.As a Service Desk Analyst, you’ll play a key role in delivering excellent Digital services, supporting colleagues across the organisation, and ensuring our systems and processes run smoothly and efficiently.About The RoleIn this varied and customer-facing role, you’ll: Act as the first point of contact for Digital support, logging incidents and requests using ITIL best practice and delivering first‑time fixes where possible.Manage Authority issued iOS devices, ensuring they are built, compliant, supported and ready for users.Provide Digital inductions for new starters and communicate service updates, outages and supplier information.Support daily monitoring, major incident management, documentation upkeep, service reporting and general admin.Contribute to continuous improvement across processes, customer experience and overall Digital service quality.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you!To find out more about the role, take a look at the job description. Role location: Onsite working out of our Mansfield office Schedule:Application closing date: 12th April 2026Sifting date: w/c 13th April 2026Interviews: w/c 20th April 2026(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.About Mining Remediation AuthorityOur benefits:
A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion:We’re proud to be an inclusive employer and are committed to building a workforce that reflects the diversity of the communities we serve. We welcome applications from individuals of all backgrounds and identities, and we actively promote equality of opportunity throughout our recruitment process.As part of our commitment to inclusive recruitment, we offer a guaranteed interview to applicants who meet the minimum selection criteria and identify as disabled or from a minority ethnic background, this aligns with our values.We recruit based on your skills, experience and potential not your ethnicity, background, gender identity, sexual orientation, or any other protected characteristic. To help ensure fairness, we anonymise applications by asking you to remove personally identifiable information before they are reviewed by hiring managers. This helps us reduce unconscious bias and focus solely on what matters, your ability to succeed in the role.If you’re successful in joining us, it’s because we believe in your ability to make a meaningful contribution. By continuing to improve the diversity of our organisation, we strengthen our collective knowledge, creativity, innovation and living our values of being trusted, inclusive, and progressive every day.If you require reasonable adjustments or an alternative format to apply, please contact us at Recruitment@MiningRemediation.gov.uk or call us on 01623 637000. We are happy to support you through the process. ....Read more...
