You will be the first point of contact for a wide range of customers as part of our talented help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues, solutions, and sales opportunity progress by creating cases within the company's help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as the first response to all incoming support tickets
Make sure that client documentation is well-maintained
On-site visits to our clients' offices to help them with IT
Continue your education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT.
Other duties as assigned from time to time.Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:We work with law and accounting firms every day.
We understand your tools, your pressures, your compliance headaches, and that “quick fix” issues are never actually quick.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that Client Documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is completeFurther training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
You will be the first point of contact for a wide range of customers as part of our help desk team. It will be advantageous for you to have some experience in IT.
Your day-to-day roles will typically include:
1st line support for IT queries (telephone hotline)
Use of remote tools to assist customers in troubleshooting problems
Manage technical issues & solutions within the company help desk system
Ensure clear, professional communication between the team and customer
Create and maintain self-help documents
Acting as first response to all incoming support tickets
Make sure that client documentation is well maintained
Onsite visits to our clients’ offices to help them with IT
Continue education by attending training sessions and reading technical documentation to gain the qualification and the skills you need to build your career within IT
Research IT and telecoms products we use and could use in the future to expand our catalogue of products we offer to clients
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off-the-job training and location to be confirmed
Training Outcome:Full-time employment is expected once the apprenticeship is complete.
Further training opportunities with higher-level apprenticeships are also available.Employer Description:Technology is more important for businesses now, than it has ever been. But choosing an IT partner is not an easy decision. Whether you’re looking for advice, a managed service, cyber security or a full digital transformation we have dedicated professionals in all areas of IT.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
This is a learning role designed to develop technical knowledge, problem-solving skills, and an understanding of professional service delivery standards. Under supervision, the apprentice will help resolve incidents, assist with service requests, and escalate issues when required, while gaining experience in IT service management, information security (ISO 27001), and quality management (ISO 9001).
Duties and key responsibilities:
Incident and Request Management:
Act as the first point of contact for staff requiring IT support (with guidance and supervision)
Log, categorise, and prioritise incidents and requests in the service management system
Learn how to diagnose and resolve common IT issues within agreed timescales
Escalate more complex issues to second-line support following established processes
Customer Service:
Provide polite, helpful, and professional support to all users
Keep staff informed of the progress of their requests
Learn to explain technical issues in simple, clear terms for nontechnical users
ISO 27001 Responsibilities:
Follow company information security policies and procedures
Handle data and information responsibly, maintaining confidentiality and security
Report any suspected security risks or incidents to the appropriate team member
ISO 9001 (Quality Management) Responsibilities
Work in line with company quality standards and processes
Ensure accurate logging and documentation of tickets
Suggest improvements to processes as knowledge and confidence grow
Documentation and Knowledge Sharing:
Help maintain up-to-date documentation of incidents and solutions
Contribute to the service desk knowledge base by recording solutions under supervision
Team Collaboration:
Work closely with colleagues to share learning and support team goals
Take part in team meetings and training sessions to develop skills and knowledge
Other Duties:
Carry out other tasks as requested by the Service Desk Supervisor to support the team and organisation
Training Outcome:
Service Desk Analyst role would be the next role after an apprenticeship
Then from this role 2nd Line, Platform Support etc if vacancies were available and the candidate wanted this progression
We also have a development team, etc so there are routes, if available, other than IT within the business
Employer Description:Putting the patient at the heart of everything, we build software that solves your everyday problems, integrates into your workflows, and empowers your business.
Rather than individual products, we have designed an entire healthcare technology ecosystem. This comprehensive suite of interoperable applications covers every aspect of your operation. As a modular system, you get to build it to suit you, and as you scale, so do our systems and your choices.Working Hours :Monday - Friday, 08:30 - 17:00Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Troubleshooting skills,Can do attitude,Willingness to learn,Punctual,Approachable,Keen to learn,Want to ask questions....Read more...
As an Apprentice IT Engineer, you’ll join our busy Service Desk team as the first point of contact for our customers. You'll help by answering calls, triaging tickets, and resolving incidents and service requests.
You’ll divide your time between supporting our Service Desk at Waterstons and acting as an on-site representative for one of our valued clients, The Mayborn Group.
Exceptional customer service is at the core of this role. We’re seeking someone who is approachable, patient, and empathetic- someone who recognises that behind every ticket, phone call, or face-to-face interaction is a person in need of support.
We’re passionate about helping our apprentices grow and develop within the business.
You’ll spend two days each week on-site at Mayborn’s Balliol Business Park location, with the remaining two days based at Waterstons’ office in Aykley Heads, Durham.Training:You’ll spend two days each week on-site at Mayborn’s Balliol Business Park location, with the remaining two days based at Waterstons’ office in Aykley Heads, Durham.
1 day per week at Newcastle College.Training Outcome:To join one of our many functions:
Service Desk, as part of our 24h team
Infrastructure monitoring, as part of 24h team
Backup assurance
Technical Services
Employer Description:Waterstons is an IT and business consultancy founded in 1994 and headquartered in Durham, UK, with additional offices in London, Glasgow, and Sydney. The company specialises in a wide range of services including business and technology consulting, managed IT services, cyber security, software development, data and analytics, and project management. Known for its people-first culture, Waterstons offers flexible working, unlimited holidays, and a strong focus on learning and development. The firm is a trusted partner across sectors such as education, manufacturing, housing, and healthcare, and is one of only a handful of UK consultancies to hold both CREST accreditation and Certified Cyber Consultancy status from the National Cyber Security Centre. With a growing global team and ambitions to double its turnover by 2025, Waterstons continues to expand while maintaining a strong commitment to client success, innovation, and inclusivity.Working Hours :08:30 till 17:00, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
The IT Service Desk Apprentice will be responsible for the following duties:
Report to the Service Desk Lead
Complete all apprenticeship work in line with standards
Attend and complete off the job training and record appropriately
Complete all your learning activities, assignments, and exams
Take part in regular progress reviews with employer and training provider
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Perform remote troubleshooting through diagnostic techniques and pertinent questions
Determine the best solution based on the issue and details provided by customers
Walk the customer through the problem-solving process
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Ensure all issues are properly logged in line with company procedures
Prioritise and manage several open issues at one time
Training:Level 3 IT Support Technician Apprenticeship Standard. You will complete a 22-month apprenticeship which includes 25 days at the PETA training centre in Cosham. You will be supported every 6-8 weeks with visits from your PETA Learning & Development Coach.Training Outcome:After the successful completion of the apprenticeship there will be an opportunity for the apprentice to stay in a permanent position.Employer Description:We’re a Hampshire based, friendly team that values great customer service and top-notch IT support. We operate like a family, working hard and enjoying what we do. Whether you need consultancy on your project work, additional support for your in-house IT, or our fully managed service, we’re happy to help.Working Hours :Monday to Friday (09.00 - 17.00)
Some flexibility may be required to meet operational needs.Skills: IT skills,Customer care skills,Problem solving skills,Proficiency in English,Excellent communication skills,Cool tempered,Tech savvy....Read more...
Analyse incoming material to the site for compliance against agreed waste specifications
To collect wastes from customer production sites and ensure the safe transportation of wastes to the on-site Waste Storage Area
Be proficient with road transport and special waste regulations and all company procedures
Help to ensure the site and plant operates in a safe and compliant manner
Monitor and assign works as logged onto the AWE Waste Service Desk/Planning system
Be proficient with road transport and special waste regulations and all company procedures
Training:
Off-the-job training, method
End point assessment
Training Outcome:
A full-time position may be offered to the right candidate upon successful completion of the apprenticeship
Employer Description:Veolia is tackling the climate crisis through a comprehensive range of waste, water and energy management services that help build a circular economy and protect the environment for generations to come. We're innovators committed to carbon reduction through energy-efficient solutions, preserving natural resources, protecting biodiversity, combating climate change and raising environmental awareness.Working Hours :Monday - Friday between 8.30am to 5:00pm.Skills: Communication skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Initiative....Read more...
Respond to customer queries via phone and email (we handle an average of 250+ calls per day)
Accurately log IT-related issues into our help desk ticketing system (full training provided)
Perform general administrative tasks to support the wider team
Provide a professional and efficient service in every client interaction
Training Outcome:
Following successful completion of apprenticeship the idea is to move the individual into a 1st Line helpdesk role. within the company
Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :7.5 hour shifts between 8.00am - 6.00pm with 1 hour lunch break. Days to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive & proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm and composed,Ability to work under pressure,Time management skills....Read more...
Help set up and manage user accounts, including password resets and access permissions
Support with setting up two-step login (multi-factor authentication) and keeping accounts secure in Microsoft 365
Provide IT support to staff and clients by phone, email, Microsoft Teams, and the service desk system
Log and track IT issues using ManageEngine Service Desk, escalating problems to senior staff when needed
Install, set up, and update laptops, servers, and software (both in the office and remotely)
Learn how to solve problems using Microsoft 365 tools, remote support, and basic scripting
Gain experience with wired and wireless networks, including taking part in a new server room and network setup
Work with Microsoft 365 cloud services and data centres to support business systems
Training:This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT.
You’ll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support, you’ll accelerate your skills and get the qualification and confidence you need to thrive in IT.
You’ll be based full time with an employer and will quickly become an important part of the team. Our training is 100% online, including real-time classes with our expert trainers and self-paced courses created by industry specialists. Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Quorum was established to deliver reliable software that would support key processes for companies engaged in the important business of keeping the lights on. That hasn’t changed, nor have the core values that keep us at the forefront of the field.Working Hours :9am-5pm Monday to Friday (Flexible hours available)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
Do you have an interest in IT and are eager to learn?
Ever wanted to learn how to provide technical support to others? Well, you are in the right place!
We’re looking for our next IT Service Desk Analyst Apprentice.
You’ll love to solve problems, getting to the root cause of issues whilst providing friendly and excellent customer service.
This opportunity provides hands-on experience and structured training to help you successfully complete your apprenticeship and launch your career in IT.
You’ll grow in confidence and customer service skills and learn how to prioritise your workload.
We’ll grow your systems experience with on-the-job learning and training on Microsoft Office/M365 and helpdesk systems. You’ll also get the opportunity to be involved in real-world IT projects.
Ready to start your journey in IT? We can’t wait to hear from you!
Key responsibilities
Provide IT support via phone, face-to-face, and electronic communications
Investigate and log incoming issues with accurate detail
Escalate unresolved incidents to appropriate support teams
Assist with software and hardware troubleshooting
Maintain records through our service desk system
Training:Customer Service Practitioner Level 2 Apprenticeship Standard:
The succesful apprentice will be expected to attend an online lesson once a month
In addiiton, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is potentially a permanent position available for the succesful apprentice, on completion of their apprenticeship
Employer Description:Hayley Dexis is the largest independent distributor of engineering products and consumables (hydraulics, bearings, fasteners, fluid power, PPE, tools, lubricants etc) in the UK. With a commitment to innovation and excellence, we provide cutting-edge solutions to our clients across various industries, ensuring the efficient and reliable operation of fluid power systems. We are an equal opportunities employer, currently employing over 1,300 people who continue to be a cornerstone of our business and are fundamental to providing industry-leading customer service.Working Hours :Monday - Friday, 8:30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
We are offering an exciting opportunity for a driven and enthusiastic individual to begin their career in IT as an IT Support Apprentice. This role is designed for someone with a genuine interest in a career in IT and a desire to learn in a hands-on environment. As part of the IT support team, the apprentice will play a key role in helping maintain the smooth operation of our systems and services while receiving structured training and support toward a recognised qualification.
The apprentice will be involved in a wide range of technical tasks, including assisting with the setup and maintenance of hardware such as desktops, laptops, printers, and mobile devices. They will help install and configure software, support users with troubleshooting issues, and contribute to the day-to-day running of the service desk. Over time, they will gain experience in managing user accounts, working with Active Directory, supporting network connectivity, and applying cybersecurity best practices.
This role provides exposure to enterprise-level tools and systems, offering a solid foundation in IT operations. The apprentice will also support onboarding and offboarding processes, help maintain accurate documentation and asset records, and learn how to respond to alerts and incidents using monitoring tools. They will be encouraged to develop their problem-solving skills, communicate effectively with users, and take ownership of tasks under the guidance of experienced technicians.
Duties and key responsibilities:
Provide first-line technical support via phone, email, and in person.
Troubleshoot hardware and software issues logged by end-users.
Log and track support requests using the service desk ticketing system.
Create and support Microsoft 365 user accounts.
Image and provision new desktops, laptops and mobile devices via Microsoft Intune.
Support software deployment, updates, and patching across the network.
Help manage user accounts, permissions, and group policies in Active Directory.
Monitor and respond to alerts from system monitoring tools.
Support the team in maintaining IT documentation and asset records.
Learn and apply IT best practices and security protocols.
Travel to other Cory sites across London required.
Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.
Training Outcome:A full-time position as an IT Support Technician is available on the successful completion of the apprenticeship.Employer Description:Cory is one of the UK’s leading waste management and recycling company. We operate one of the largest energy from waste facilities in the United Kingdom, with a unique river-based infrastructure on the Thames for delivering waste.
The company currently works directly with eight London Boroughs, including Hammersmith and Fulham, Lambeth, Wandsworth, Bexley, Tower Hamlets, the Royal Borough of Kensington and Chelsea, Barking and Dagenham, and the City of London.
Cory is currently investing more than £900 million in its operations and river infrastructure over the coming years. This includes the planned Riverside 2 energy from waste facility next to the company's existing energy from waste facility in Belvedere and a new Transfer Station in Barking, which will be the largest in the UK.Working Hours :Work within the current team shift pattern of 08:00 - 16:30 and 09:00 - 17:30, providing cover for other team members when required.Skills: Communication skills,Problem solving skills,Genuine interest in IT,Windows operating systems,Word, Excel, Outlook,Customer service skills,Extremely punctual & reliable,Proactive and responsive,Willingness to learn....Read more...
Working as part of the Street Works Team, you will be:
Providing support in coordinating all works and events affecting the carriageways and footways on all Roads.
Providing support in ensuring the organisation carries out its Network Management Duty under the Traffic Management Act 2004.
Ensuring the Streetworks register is maintained and represents a true and accurate picture of works on the highway in Lewisham.
Playing a key role in achieving aims of continuous improvement in journey times, journey time reliability and customer satisfaction.
Responsibilities
To validate and check all permit applications and notices submitted to Lewisham’s Streetworks Register using Street Manager and Confirm.
To validate and check all geographical information on permit applications.
To check all works against Section 58 and 58A restrictions, where possible resolving conflicts.
To check all works against road designations, special events database and engineering difficulties.
To check all works against parking restrictions and ensure applicant follows appropriate process for any suspensions necessary.
Enter permit applications and notices not submitted by third parties direct to Street Manager.
To proactively assess incoming notice/permit applications and where necessary disseminate information to team members for further investigation/action.
Ensure information on all granted permits is correct before sending.
Ensure information on all permit refusals is correct before sending.
To validate and check all start works and works clear or closed notices.
To validate and check reinstatement information, ensuring data is consistent with permit.
To issue Fixed Penalty Notices, recording and collating information to endure fine is correct.
To issue S50 licences and manage associated administration and deposit refunds.
Manage the administration process to create, where required, collate, check and distribute the performance indicators required for The London Permit Scheme.
Liaise with senior officers throughout the organisation. Maintain good communications with the public, officers of other authorities, government agencies, police, utility companies, London Buses, consultants and contractors.
Attend meetings taking minutes as appropriate.
Resolve issues raised concerning the Streetworks and Permitting part of the Confirm System, raising help desk calls with the supplier or the Lewisham I.T. help desk as required.
Maintain appropriate knowledge of current standards and legislation relative to the work of the service. Assist in ensuring compliance with statutory and legal requirements.
To record and file accurately correspondence and technical documents.
To provide support on specific policy, corporate and service plan areas as assigned,
To carry out other general administration work as may be required.
To undertake any other duties as required within the scope of the post.
Required
A good knowledge of computer systems, ideally of a Streetworks system such as Confirm and the Street Manager System.
Detailed knowledge of the London Permit Scheme.
Detailed knowledge of the current Health and Safety code and Chapter 8 of The Traffic Signs Manual.
Good communication skills.
Analytical and problem solving skills.
Experience of dealing effectively with utility companies and highway maintenance contractors.
Experience of the street works system Street Manager and ideally Confirm.
If interested, please submit CV and call Varsha on 02036913890 between 9am to 5pm (Mon to Fri)....Read more...
Assist with hardware repairs and upgrades under the supervision of senior engineers
Prepare and clean IT equipment for deployment or refurbishment
Log and label devices for tracking and inventory purposes
Support imaging and software installation on laptops, desktops, or mobile devices
Organise and maintain tools, parts, and workstations in the workshop
Package and dispatch equipment for delivery or return
Training Outcome:Following successful completion of apprenticeship the idea is to move the individual into a 1st Line help desk role, within the company.Employer Description:Founded in 1992 Arc Systems are a fast growing and dynamic company providing IT support services. We specialise in IT Support, Cloud and security services. Based in Basildon, Essex, Arc Systems are a highly motivated organisation operating within a relaxed and friendly environment.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Attention to detail,Organisation skills,Quick learner,Positive, proactive attitude,Reliable and dependable,Strong sense of responsibility,Calm when under pressure,Time management skills,Customer service skills....Read more...
Your role will include tasks such as the following:
Meeting and greeting clients in a friendly and helpful manner
Assisting qualified Hairdressers with shampooing, providing treatments, blow-drying etc.
Working on the reception desk and booking client appointments
Keeping the salon clean and tidy
Offering clients refreshments
Other basic training as skills develop
Any other suitable tasks as and when required
Training:Training with Milton Keynes College. Ongoing training, support and development with the employer.Training Outcome:A role within the company may be on offer upon successful completion of the Apprenticeship.Employer Description:Founded in 1991, Hairlines has established itself as one of the best salons in the area! We have a great team of stylists, designers, and directors who constantly strive to create the perfect salon experience for our customers. Our team can advise on the types of products we believe are most suitable for your hair so that you can achieve your desired style! We can also explain how to care for and maintain your hair when you are not with us, to help it look and feel fresh and healthy!Working Hours :TBC, 4 days in the salon 1 day in college: Opening hours Monday - Tuesday: 9am - 5pm, Wednesday - Thursday: 9am - 6pm, Friday: 9am - 7pm and Saturday: 8.30am - 5pm.Skills: Communication,Customer Service,Reliability,Team work....Read more...
What You’ll Do at UA92As a Cyber Security Apprentice, you’ll be right at the heart of our IT and Cyber function. You’ll:
Support the UA92 Service Desk, helping staff and students with technical issues
Learn how to monitor, protect and defend systems against threats.Get involved in incident response, supporting investigations and helping to strengthen defences
Work alongside experienced professionals, seeing first-hand how cybersecurity underpins everything we do
Gain exposure to cutting-edge tools and techniques that protect data and keep systems secure
Training:You’ll spend 4 days a week working at UA92 in our Digital Services team, gaining hands-on experience, and 1 day a week learning with UA92’s expert team, developing your knowledge and skills step by step.Training Outcome:
Cyber Security Technician
Employer Description:UA92 actively seeks diverse, bold, and compassionate talent who thrive in inclusive environments and want to make a meaningful impact. At UA92, We Care, We’re Inclusive, and We’re Brave & Bold, and we’re looking for someone who shares these values.Working Hours :Monday to Friday between 8am to 6pm, shifts, may work evenings and weekends to help out with open days and events.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
Logging of service desk tickets into our helpdesk systemBuilding and preparing machines before they are sent out to clients
Creation of weekly, monthly and ad-hoc reports using PowerShell and other tools.
Fault finding desktop, laptop and servers at both a hardware and operating system level
Helping our clients with their IT problems via email, telephone and remote-control tools
Office 365 and Active Directory user and systems management
Installation, configuration and maintenance of various cloud systems such as anti-spam, firewall, DNS and email services
Training:Information Communications Technician Level 6.
An apprenticeship includes regular training with Althaus Digital At least 20% of your working hours will be spent training or studying.Training Outcome:There will be a full-time role available for a hardworking apprentice who excels in both the job role and their apprenticeship studies.Employer Description:The IT support partner for your business! For over 10 years, Ace IT has been providing excellent support services to organisations across the East Midlands. Our team of computer experts are here to make your life easier, take away your IT worries and help secure your systems.Working Hours :Monday to Friday – 8:30am – 5:00pm with an hour lunch break.
**Once you become more experienced you will join the rota shifts of 8:00am – 4:30pm and 9:30am – 6:00pm.*Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working....Read more...
Provide first-line technical support and advice to staff and students, including logging and resolving service desk calls.
Monitor and manage network performance, escalating issues as necessary to ensure service continuity.
Manage device bookings, such as Chromebooks, and assist with the allocation of IT resources.
Report and coordinate incidents requiring third-party support, following agreed escalation procedures.
Ensure IT support requests are handled efficiently, monitoring queues to meet service level agreements (SLAs).
Assist with IT asset changes, ad hoc projects, and additional tasks as requested by the Network Manager.
Maintain a clean and organized workspace and participate in apprenticeship-related training and assessments.
Training:Full training and support will be provided by your workplace mentor and from the Baltic team.Training Outcome:Possible progression upon completion of the apprenticeship.Employer Description:Baltic Apprenticeships is working with The Good Shepherd Trust to help them recruit their next IT Apprentice. The Good Shepherd Trust is a multi-academy trust supporting 23 schools across Surrey and Hampshire, including both primary and secondary schools. The trust is committed to fostering collaboration between schools, sharing common values and goals, and providing strong support networks for staff and students.
The IT Apprentice will provide first-line technical support, manage IT resources such as Chromebooks, monitor network performance, log and escalate incidents, and assist with IT projects. This role offers an excellent opportunity to gain hands-on experience, develop technical skills, and benefit from the trust’s professional development programs to support future career growth.
In this role, you’ll work towards your Information Communication Technician Apprenticeship, delivered by our expert training team at Baltic Apprenticeships.Working Hours :Monday to Friday, 8:00am - 4:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
Dining Room Manager – Washington, VA – Up to $110kWe’re teaming up with a luxury inn that’s all about unforgettable food, warm hospitality, and cozy charm—all wrapped up in a stunning setting. Picture world-class dining, genuine smiles, and an experience that’s as welcoming as it is refined. We’re on the hunt for a Dining Room Manager who’s passionate about great service and ready to help create magical moments for every guest.Perks and Benefits
Considering a move? Relocation support is available to help you settle in smoothly.Join a team delivering unforgettable experiences in a world-class hospitality setting.Competitive extended benefits including – health, vision and 401K
The RoleYou will be working closely with the Restaurant Manager and act as the leadership’s representative on the floor, overseeing all aspects of the guest experience. Serving as the face of the establishment, you will advocate on behalf of guests to ensure every visit is transformative, restorative, and memorable. Key responsibilities include tracking repeat guests and driving new business opportunities. You remain attentive to guests’ needs and sensitivities, proactively addressing any concerns to make sure every guest feels genuinely welcomed and cared for—just like a gracious host welcoming visitors into their home.What they are looking for:
Passionate about food and wine, with solid knowledge in both.Proven experience in luxury dining operations, including leadership roles.Experience as a Table Captain, Concierge, or Front Desk Manager is seen as an asset.Level 1 Wine Certification a must!Knowledge of conducting labour cost and loss prevention.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
.NET Developer, .NET 9, C#, Azure, JavaScript, Agile - Hereford
(Tech stack: .NET Developer, .NET 9, ASP.NET, C#, React, Angular 19, Microservices, Vue.js, TypeScript, Azure, Web API 2, Agile, Azure SQL, Programmer, Full Stack Engineer, Architect, .NET Developer)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core / ASP.NET MVC, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 9, JavaScript, React, Angular 19, Microservices, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Hereford, Herefordshire, UK / Remote Working
Salary: £45,000 - £65,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
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As a Market Research Apprentice, you will support and work alongside Yonder’s expert Insight specialists on a variety of client projects.
Your focus will be providing support on data delivery, reporting and analysis to the end client and will gain a full understanding of your role in the project lifecycle, from designing a research programme that answers a client’s objectives to delivering the final presentation or workshop.
Duties will include:
Support the team with quantitative and qualitative research projects, including survey testing and data quality checks
Conduct desk research on clients to inform proposals, marketing, and business developmentAssist in designing research studies, organising datasets, and analysing findings
Help set up and support qualitative fieldwork (e.g., interviews, focus groups), including liaising with recruitment partners and note-taking.
Contribute to reporting by charting insights and populating presentations
Collaborate effectively with colleagues and clients, managing priorities to ensure deadlines are met
Training:
Training will be with Swarm Training, a national apprenticeship provider in the UK
The successful candidate will work towards a Level 4 Market Research qualification, which takes 15-18 months to complete
The apprentice must complete a minimum of 6 hours per week during working hours, with monthly training sessions conducted by a tutor, with tasks assigned to be completed during those hours
Training Outcome:
After successful completion of the apprenticeship, there may be an opportunity to apply for a full-time Associate role
Employer Description:Yonder is a consultancy that helps clients to unlock opportunities and deliver business impact through Insight, Strategy and Imagination. We are a team of 175 researchers, data analysts, strategists, creatives and innovators based in London and New York. The Insight specialists at Yonder will help you to develop your market research career in a nurturing and friendly team environment with a professional, creative, and informal working culture.Working Hours :Monday - Friday, 9.00am - 5.30pm. It is required to work in the office on Tuesdays, Wednesdays, and Thursdays. The rest of the week, you have the opportunity to work from home.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Has an enquiring mind,Hardworking and eager to learn....Read more...
Provide customer support via phone and face-to-face interactions.
Manage daily tickets through Mojo, ensuring updates and resolutions meet business SLA timeframes.
Work at our workbenches to fix PC components, and install and configure hardware and software.
Assist with customer networking, including servers, firewalls, and switches.
Reset passwords, manage user details, and perform data recovery.
Participate in site visits for hardware installation and network configuration.
Working on PowerShell
Working on cloud platforms and servers
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:This apprenticeship programme will provide you with everything you need to launch and develop your career in IT support. Afterwards, we’ll support you to take the next steps, including further training and progression onto a Level 4 qualification.Employer Description:Since 1995, F1Group has been delivering IT differently:-
We are customer-centric in everything we do.
The broadest skillset means we can fix all your existing issues.
We fix problems faster because we are certified and qualified by all major vendors.
We are trustworthy, established in 1995, and staff have enhanced DBD / CRB.
When you need us, we have a help desk that is permanently staffed.
We will improve your operational efficiency with our digital transformation.
We don’t hide behind pointless “Response Time” SLAs.
We target ourselves against metrics that matter to you.
We transform your organisational landscape by guiding you through our digital innovation.Working Hours :9am-5:30pm Monday to Friday.Skills: IT skills,Problem solving skills,Willingness to learn....Read more...
As part of our Engineering division, you’ll play a key role in supporting projects from initial concept through to delivery. You’ll be responsible for producing high-quality technical designs and drawings, coordinating with sub-suppliers, and contributing to innovative, real-world solutions for offshore structures.
This is more than just a desk-based role. Once fully trained, you’ll also have opportunities to visit onshore and offshore sites, including wind turbines and oil and gas platforms, gaining hands-on experience in a truly varied and rewarding role.
What you'll be doing:
Creating detailed technical drawings and models using SolidWorks, AutoCAD or Draftsight
Supporting proposal development by gathering accurate costings and timelines from sub-suppliers
Assisting project managers with coordination, logistics, documentation and feasibility studies
Working with field data and site observations to help develop design solutions
Contributing to onshore and offshore inspections, feasibility studies and construction supervision (after appropriate training)
What we're looking for:
A degree (or equivalent) in engineering
Strong knowledge of SolidWorks, AutoCAD or Draftsight
A proactive, organised and adaptable approach to your work
Excellent communication skills and attention to detail
Willingness to travel occasionally to sites across the UK and offshore locations
Experience in offshore renewables or oil and gas is desirable but not essential
Why join us?
You’ll be part of a supportive and technically skilled team that values innovation, collaboration and continuous learning. This is a fantastic opportunity to develop your career in a dynamic sector, with the chance to work on meaningful projects that make a global impact.
Ready to bring your draughting expertise to our growing team? We’d love to hear from you.
Apply now or contact us for more information.....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
Responsibilities:
Respond to helpdesk requests remotely
Taking help desk calls; logging and tracking calls
Hardware and software repairs in a workshop facility
Installation of hardware and software
Carry out network documentation and reporting
Assisting with sourcing spare parts and replacement equipment
Assisting the technical team with maintenance tasks and installs
What we are looking for:
Desirable skills:
Experience in hardware repair and troubleshooting
Experience with Microsoft Windows and Microsoft Office products
Personal qualities:
Well organised and self-motivated with a good telephone manner
Able to work independently in the field
Reliable, enthusiastic and able to work effectively in a team
Ability to prioritise workload and deliver solutions to meet customer SLA’s
Strong customer-facing skills, with an awareness of varying client technical skills
Attention to detail and accurate record keeping
Comfortable around young people in the education environment
Essential:
Having a full driving licence and your own vehicle is essential, as the role involves travelling to different sites
There will be a program of working with other team members in the field providing technician days and completing installations
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:IT Support London based national coverage company.Working Hours :Monday - Friday, between 9.00am - 5.30pm.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience,Positive attitude,Motivated,Passion for ICT,Troubleshooting,Hardware and software....Read more...
.NET Developer, .NET 9, C#, Azure, JavaScript, Agile - Maidstone
.NET 9, JavaScript, React, Angular 19, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022.Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core / ASP.NET MVC, C# and SQL Server. Our client will provide you with industry recognised training into: .NET 9, JavaScript, React, Angular 19, Microservices, MongoDB, Vue.js, TypeScript, Azure, AWS, Web API 2, Entity Framework, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and SQL Server 2022.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Maidstone, Kent, UK / Remote Working
Salary: £45,000 - £65,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC....Read more...
