Use our Ticketing System to work on and resolve Help desk Tickets & Service Requests
Make sure that Client Documentation is well maintained
Split tickets that have several issues into their own individual ticket
Review RMM dashboard and apply remediation actions as indicated by our Processes
Review regularly scheduled / automated actions as indicated by our Processes
From time to time the projects team will need additional resource to help deliver projects either on site or remotely. When opportunities arise then IT Technicians will be required to help with project delivery
Communicate to the client the status of their ticket every step of the way, notify them of any changes or outages related to their issue
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:For someone looking to progress their role, the Apprentice IT Technician naturally leads Into roles such as: the Senior IT Technician, Network Engineer, Solutions Architect, Account Manager, Virtual CIO or Service Desk Manager. Employer Description:The number one goal of everyone in our team is to make our clients exceptionally happy. The Apprentice IT Technician plays an important role in making sure that happens.
The Apprentice IT Technician handles the first level support requests that come in from our clients. They are the first to touch a help desk ticket and make sure that the issue is handled quickly and the client is informed of what to expect every step of the way.
When help is needed the Apprentice IT Technician can get help from, or escalate issues to, other members in Service Delivery Team.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Assist staff with 1st line technical support issues through our service desk, over the phone, or in person
Follow documented processes and procedures from our internal knowledge base to ensure consistent support
Install, configure, and upgrade hardware and software to keep systems running efficiently
Document interactions and resolutions on our service desk to maintain a seamless support experience
Maintain an up-to-date inventory of IT hardware and software to ensure resource availability
Provide remote support for users in locations across multiple time zones, ensuring continuity of service
Collaborate with other members of the IT Team to deliver projects and tasks, while regularly reporting on progress
Training:Training schedule has yet to be agreed. Details will be made available at a later date.Training Outcome:IT assistant/specialist.Employer Description:Ideagen is the invisible force behind many things we rely on every day - from keeping airplanes soaring in the sky, to ensuring the food on our tables is safe, to helping doctors and nurses care for the sick. So, when you think of Ideagen, think of it as the silent teammate that's always working behind the scenes to help those people who make our lives safer and better.
Everyday millions of people are kept safe using Ideagen software. We have offices all over the world including America, Australia, Malaysia and India with people doing lots of different and exciting jobs.Working Hours :37.5 hours.
Monday to Friday.
Hybrid - Tuesday, Wednesday and Thursday in our Nottingham office.
Shifts tbc.Skills: IT skills,Attention to detail,Problem solving skills,Team working....Read more...
Client Communication: Respond to customer inquiries via phone, email, or live chat, ensuring that all queries are resolved promptly and professionally.
Service Requests: Log and track incoming service requests, ensuring that all details are accurately entered into the service desk system.
Issue Resolution: Assist customers by providing information, troubleshooting issues, and directing complex queries to the appropriate department or team member.
Scheduling & Appointments: Help schedule appointments for property maintenance services, ensuring that all appointments are confirmed and logged.
Follow-Up: Perform follow-up calls or emails to ensure customers are satisfied with the service they received and to address any ongoing issues.
Customer Record Management: Update and maintain customer records and service history, ensuring all information is accurate and up to date.
Problem Escalation: Recognize when a situation requires escalation to senior team members or other departments, and ensure clients’ concerns are addressed in a timely manner.
Reporting & Feedback: Assist in tracking customer service metrics and providing feedback to the team on recurring issues or areas for improvement.
General Office Support: Provide additional administrative support to the customer service team, including filing, organizing service records, and preparing reports.
Training:Training to be provided:
Diploma in Customer Service Practitioner Level 2
Functional Skills in English and maths (if required)
Weekly day release at CWCT (Every Tuesday 9:30am-4:30pm)
Training Outcome:Potential for career advancement within the company as you gain experience and develop your skills. This apprenticeship is ideal for someone looking to start a career in customer service with plenty of support and training to help you grow and develop professionally. Join Ground Up Property Services and be part of a team that truly values customer satisfaction and excellence!Employer Description:At Ground Up Property Services, we provide expert property maintenance, renovation, and management solutions for both residential and commercial clients. Our customer service team plays a key role in ensuring that our clients receive the best possible experience, from booking services to resolving any issues. We are looking for a motivated and friendly Service Desk Apprentice to join our team and start their career in customer service with us. If you're passionate about helping people, learning new skills, and providing excellent service, this could be the perfect opportunity for you.Working Hours :Monday - Friday 9am - 5pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Provide first and second-line IT support to end-users.
Assist with the installation, configuration, and maintenance of IT equipment and software.
Monitor and respond to service desk tickets, ensuring timely resolution of technical issues.
Troubleshoot and diagnose problems, offering effective solutions and escalating when necessary.
Support their IT team in various projects, contributing to the planning and implementation of IT systems.
Conduct regular system checks, patching and preventive maintenance to ensure optimal performance.
Responsibility for maintaining and managing the company’s data backup systems.
Training Outcome:The successful candidate may be offered full-time employment and the chance to progress to a higher-level apprenticeship or position in the IT team.Employer Description:Our Accord system provides end-to-end supply chain solutions to help you manage your business more effectively, from buying and warehouse management through to finance and reporting. It can integrate with end-to-end Voice and RF warehouse systems which will transform your business into a real-time, paperless operation.
As a result, you can reduce costs, improve accuracy and increase productivity throughout your supply chain.
But it’s not just the technology that’s important.
We have been developing Wholesale Distribution Software for over 40 years to help businesses, like you, achieve their long-term ambitions. In that time we have gained significant insights about the challenges you face and we have integrated this knowledge throughout Accord.
The result? A carefully developed system that solves a range of issues throughout the supply chain. It is designed to be flexible, so you can change and adapt it as your needs expand.Working Hours :Mon to Fri, 9am to 5:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Initiative....Read more...
Raising and fixing tickets promptly, ensuring timely resolution
Assisting with help desk inquiries and providing customer support, including answering calls
Testing all hardware and software to ensure functionality, following internal checklists for installs and updates
Configuring and troubleshooting laptops, desktops, tablets, phones, and hardware components such as RAM, hard drives, power supplies, and graphics cards
Working with ethernet, cables, firewalls, switches, and other networking components to ensure optimal network performance and resolve issues
Training:As an IT Support Technician apprentice, you will play a crucial role in ensuring that IT systems are operating at optimal performance; you will resolve users’ queries and troubleshoot issues within a helpdesk environment.
You will support internal or external customers and help to improve their productivity when using technology to carry out their jobs. You will typically interact with a wide variety of users, and deliver support through digital channels, remotely or in-person.
Throughout your time as an IT Support Technician apprentice, you will develop a mix of hard and soft skills. You will gain expertise in configuring networks and managing user accounts and permissions, but you will also develop crucial soft skills, such as effective communication, problem-solving, time management and customer service.Training Outcome:Progression onto the Level 4 apprenticeship and to develop within the business.Employer Description:At Giraffe Connected Solutions, they're not just another IT company. They're a close-knit team of innovative problem solvers, dedicated to delivering cutting-edge technology solutions to businesses of all sizes. From cybersecurity to cloud computing, they pride themselves on staying ahead of the curve and providing their clients with top-notch service.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,Hard Working,Passionate about IT,Mature....Read more...
Maintain a documentation library for the customers applications and bespoke infrastructure for use by the service desk teams
Make and take phone calls to provide customer service
Build positive relationships with customers
Attend one-to-ones to provide clear feedback to allow personal development
Assisting in project implementation, delivery, and overflow
Auditing clients for gap analysis, sales opportunities and last best known good standardisation
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Zenzero is growing rapidly, expanding into new areas & having recently acquired LMS group. Our philosophy is to promote from within to provide the right individuals with the opportunity to grow with the Company.Employer Description:Zenzero provide believe successful businesses that are underpinned by quality IT infrastructure. We use proven technologies to design IT solutions tailored to meet the needs of our individual clients and support their organisations in the bid to operate as efficiently as possible. We help them to achieve maximum value for money by making the most of their financial and human resources through smart investment in technology.Working Hours :All details will be confirmed at interviewSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Main role / Responsibilities [will include but not be limited to]:
Provide a single point of contact for Service Desk customers, keeping their tickets up to date at all times and communicating updates to customers as necessary.
Responsible for hardware and software support, as directed by SDM.
Accurately logging and triaging all windows issues, support queries, and taking ownership of the incident from the point of ticket logging through to resolution.
Escalate incidents and service requests to 2nd and 3rd line teams, providing detailed notes and update when necessary.
Carry out administrative tasks relating to the set-up and shut down of starters and leavers.
Having:
A good working knowledge of Microsoft Word, Excel, Outlook and Windows Operating Systems will be beneficial to the role.
A positive attitude to work - Approaches work with positivity and energy and thrives in a busy environment is essential.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and Powershell.
Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Annual Leave:
25 days holiday per year (our holiday runs January to December).
Additional 1.5 day to be taken in December between Christmas and New Year.
Flexible Working:
Flexible working policy.
Hybrid working (2-2-1).
Enhanced family leave policy.
Wellbeing:
Employee Assistance programme.
Healthcare cash plan.
Buying/selling annual leave (up to 1 week).
Cycle to work.
Life Assurance from start date (4x salary in the event of death in service).
Pension scheme – after 3 months, you will be auto enrolled into our salary sacrifice pension scheme, contributing 4% of your salary, which we will match.
Reward and Recognition:
Discretionary profit and performance related bonus.
Referral bonus scheme.
Recruitment bonus scheme (if you refer someone to work at RWK and they successfully pass their probation.
Birthday day off.
Other:
Season ticket load (interest free) up to £10,000 per annum (available after probation).
Discounted Conveyancing Fees (available after probation).
Employer Description:We’re RWK Goodman – a progressive Top 100 law firm. We exist to unlock potential and create a lasting positive impact for our clients, colleagues and communities. Our purpose is what drives our business forward. It’s our guiding principle. And it’s why our clients trust us to be their life-long legal partner.Working Hours :Service Desk core hours (rota) Monday – Friday 8am – 6pm, (1 hour lunch). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Analytical & methodical....Read more...
We are seeking a motivated and enthusiastic individual to join our network engineering department as an apprentice.
Responsibilities:
Assist in the installation, configuration, and maintenance of network infrastructure components (routers, switches, firewalls, wireless access points).
Assist in the installation, configuration, and maintenance of VoIP telephony systems (on-premises and cloud-based).
Provide desktop support to end-users, addressing issues related to hardware, software, and connectivity.
Assist with onsite installation of cables and accessories as part of network deployment.
Monitor network performance and troubleshoot issues to ensure uninterrupted operation.
Assist the help desk with resolving IT support tickets when necessary.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowershellTools and technologies learned
Learners will learn to use:
Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux and PowerShell.Training Outcome:90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally, there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks. Employer Description:Anglia Computer Solutions Business Ltd provides a broad spectrum of IT support and telecommunication services to small and medium-sized enterprises (SMEs) across Norfolk. We take pride in delivering a comprehensive suite of services, addressing a wide range of technical needs, and tackling problems both big and small for our diverse range of clients.
Our goal is to help businesses operate efficiently and cost-effectively by offering reliable, high-quality technology solutions.Working Hours :9am - 5pm, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Non judgemental,Eagerness to learn....Read more...
Want to start your data consultancy career?
At Ometis we provide end to end data services to help our customers unlock the power of their data. We see ourselves as friendly and we're looking for curious, motivated people to share our passion to enable our customers to make data driven decisions about their business.
We believe that diversity strengthens our team so all that we ask is that you have the motivation and the raw material to excel, we'll provide the technical training and support you through the apprenticeship as you take the first steps in your consultancy career.
We're proud to be the UK's largest dedicated Qlik consultancy
Since forming in 2010, Ometis has grown from humble beginnings to representing some of the country’s leading brands and organisations.
Today we are proud to be the UK’s leading Qlik experts who help businesses across the country gain a competitive advantage with Qlik Business Intelligence solutions. From Qlik development and Qlik training through to bespoke support programmes, we do it all.
What does the role involve?
The first skills that a consultant needs to develop is the ability to listen and understand a customers problem. Therefore, you'll start your journey on our support desk where you'll talk to our customers, create tickets and as your knowledge and skills grow resolve issues that have with their Qlik applications and dashboards.
From there you'll join project teams and work at every stage of the data and project lifecycle.
Tasks will include:
Documentation
Data Migration
Data cleansing
Generating reports
Dashboards and visualisation
Data analysis
Forecasting
At all times you'll be expected to communicate professionally and work collaboratively and transparently with your colleagues and our customers
Requirements
First and foremost, you must be interested in working collaboratively to support our clients and solve real world business problems. In addition, you'll have:
Proven interest in data analysis (this could be from formal studies, self-study or the workplace)
Excellent communication and collaboration skills
Ability to work independently and in a team environment
Detail-oriented and strong attention to accuracy and completeness
Exceptional problem-solving skills
Willingness to learn and continuously improve technical and professional skills
Competency with Microsoft office applications including Excel
Some experience of using data tools (e.g. SQL, Python, visualisation tools such as Qlik / Power BI / Tableau etc) would be an advantage but not essential
Training:As part of the Level 4 Data Analyst apprenticeship standard, you’ll be registered as a member with the British Computer Society and be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning. Training Outcome:Progression: our services are in demand and we're expanding as an organisation. After completing the apprenticeship there will be options to continue to develop in one of the four following specialties; Data consultant, Technical support, Technical pre-sales, or Education.Employer Description:As partners with Qlik, Talend, and Snowflake, Ometis proudly represents some of the most renowned brands and organisations worldwide. Additionally, we are the largest dedicated Qlik consultancy in the UK.
We assist clients in extracting greater value from their data by seamlessly integrating it from source systems, meticulously cataloging and analysing the information, and offering advanced predictive insights.
Throughout the entire data journey, Ometis is available to assist with implementation and development, as well as provide ongoing consultancy, training, and support.Working Hours :You'll also deliver 1st line support for our clients. Our service desk operates between 5.30am - 5.30pm, 7 days a week, 364 days a year. We share workloads and balance out of hours/unsociable working, further information about this will be provided.
Days and shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
Work on the IT Service Desk
Respond to the ticketing system
Troubleshooting
Configure networks
Network cabling - Cat5 and Cat 6
Connect computer network devices such as modems, routers, computers, servers and switches
Go out to client sites working on technical issues, providing IT and Network support
Look at hardware errors adding RAM, hard drives - upgrading Windows OS
Setting up routers
Provide excellent customer service
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
· Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras.
· Address IT issues by prioritizing in response to customer service level agreements.
· Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets.
· Support the roll out of upgrades or new systems or applications.
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:H20 Networks help small-to-medium businesses in London achieve their goals by delivering an exceptional IT experience. A managed service provider that provides a fast response, proactive, secure and strategic service. For H2O It’s all about the results that are achieved for their clients. H2O is a small Team of 5 people.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Adherence to Foundation policies and procedures.
An initial point of contact for staff and students requiring help with
IT issues and queries.
Proactive maintenance of IT systems and software and accurate service desk information to enable the analysis of issues and effective configuration recording and management.
Effective troubleshooting, analysis and resolution of issues, using support from the School Lead Technicians where appropriate.
Assistance in the deployment of new client device software builds and hardware devices as and when required.
Support for activities associated with the Foundation Innovation Framework whereby staff and students may require a higher degree of support during the implementation and testing of new tools and technologies.
Occasional support outside of normal working hours, including weekends, for specific activities.
Training:The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
Information communications technician Level 3 (A level) standard:
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
90% of QA Apprentices secure permanent employment after finishing their apprenticeship. Additionally there may be opportunities to undertake further apprenticeship training as many of our programs offer on-going development tracks.
Employer Description:Warwick Independent Schools Foundation comprises five schools: King’s High School, Warwick Preparatory School, Warwick School and Warwick Junior School all sit on the Myton Road site in Warwick, with Kingsley School in the neighbouring town of Leamington Spa. The Foundation is unique in the Midlands, offering co-education for our pupils aged 3 to 7, and single-gender education from age 7 onwards. This offers the best of both worlds for our pupils: teaching specifically tailored to their needs with extensive opportunities to collaborate outside the classroom.Working Hours :All details will be confirmed at the interview.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Knowledge of Active Directory....Read more...
Work with the network engineering team to monitor and maintain our VoIP infrastructure, identifying any potential issues or areas for improvement
Provide support to end-users by responding to help desk tickets and resolving technical issues in a timely manner
Collaborate with the IT team to plan and execute system updates and upgrades
Take part in training sessions to learn about new technologies and industry trends related to VoIP
Mobile phone set-ups and data transfers
Configuring routers
Setting up Starlink technology
Assist with VoIP set-ups
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in Mathematics (if applicable)
Level 2 Functional Skills in English (if applicable)
You will be required to attend a half-day session at the Training Centre per week where you will work towards any functional skills (where needed) that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the Apprenticeship.Training Outcome:After the Apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:VIP Communications are leaders in business communication solutions, with their innovative tech, customer service, bespoke billing and low costs. This is more than just a job—it’s a chance to carve out a unique role within their company. As they grow, so will your responsibilities and opportunities, allowing you to truly make this position your own.Working Hours :Monday to Thursday, 8:30am - 5:00pm
Friday, 8:30am - 4:30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist in providing first-line support to clients via phone, email, and remote access.
Troubleshoot and resolve basic IT issues related to desktops, servers, networks, and applications.
Escalate complex issues to senior engineers while learning advanced troubleshooting techniques.
Participate in the setup, configuration, and deployment of hardware and software for clients.
Monitor client systems and networks, responding to alerts and performing regular health checks.
Document and update tickets in the service desk system, ensuring accurate tracking of all incidents and resolutions.
Help maintain and manage client backups, security software, and updates.
Learn and develop proficiency with various tools and platforms used by the MSP (e.g., RMM, ticketing systems, etc.).
Assist with project work such as migrations, network installations, and system upgrades.
Provide excellent customer service and maintain strong relationships with clients.
Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components.
Prioritise systems support tasks and monitor and maintaining system performance.
Maintain regulatory, legal and professional standards.
Support the information systems needs for your business.
Training Outcome:
Potential for to progress in the company
Employer Description:Probado was formed in West Yorkshire in 2007 by Martin Jones and Gordon Maclean, who both have long standing IT careers. The goal was to create an ICT Services company with a difference. Since then, Probado has established itself as a trusted advisor to charities, local businesses and clients in the legal sector by delivering bespoke services packages.Working Hours :Monday to Friday, 9.00am to 5.00pm, with a 30 minute lunch break.Skills: IT skills,Attention to detail,Customer care skills,Problem solving skills,Logical,Team working....Read more...
We are looking to recruit an Helpdesk Apprentice who is a hardworking, organised individual with flexibility and a willingness to learn.
As an Helpdesk Apprentice your main roles and responsibilities will include:
- Becoming a valued part of the IT Support team
- Learning how to provide technical support
- Assisting in customer projects and support activities as skills allow
- Gaining on the job experience and being able to utilize the skills you have gained over the duration of your apprenticeship
- Helping the existing staff, and the other sub-contractors partnered with, to deliver IT support services to clients
- Learning how to handle telephone support calls as well as incoming helpdesk emails
- Managing the helpdesk system, ensuring all calls are handled within appropriate timescales
- Working on resolving the first line support where capable and working with more experienced staff to help resolve more complex issues or referring to second/third line support staff where necessary
- Updating company systems.
You will be working towards an Information Communications Technician Level 3 Qualification over the course of 15 months.Training:Information Communications Technician Apprenticeship L3 including Functional Skills in Maths and EnglishTraining Outcome:Our clients have a successful history of developing apprentices, and currently have 11 employees who are 'ex-apprentices' in a variety of roles. For technical, this would include moving in to 2nd line technical roles, project management or field roles. They see this as an investment in the future of the business, and is very much based on the desire to employ the apprentice in a full-time role once graduated.Employer Description:Trusted Technology Partnership is proud to be consistently recommended by our customers.
With over 25 years of experience in delivering exceptional IT services, we provide the best support with our fully NHS accredited, ITIL compliant, and ISO best practice 24/7 support desk. Our flexible approach means we can tailor our services to provide you with a fully managed service, or just some overflow capacity to assist you through a particularly busy period.Working Hours :Monday to Friday between the hours of 7:30am and 5:00pmSkills: Team Working,Organisation Skills....Read more...
Duties
Work on front desk to greet members and new comers
Ensure Changing areas and gym floor are checked & cleaned regularly
Complete all the tasks where possible on shift
Identify, suggest and wherever possible implement self development opportunities
Help with any customer questions and queries
Shadowing Personal Trainers during classes and eventually take classes of your own
You will need good communication skills and be comfortable with creative thinking
Experience of working or participating in a team environment
Written, verbal and listening skills
Willing to learn
Reliable
Confident, professional and trustworthy
Work well in a team
Training:
Personal Trainer Apprenticeship Standard L3
Combined L2 Gym instructor certificate
Training Outcome:A permanent position may be offered upon successful completion of the apprenticeship. Opportunity to learn and develop within the company. Progression on to higher apprenticeship or training.Employer Description:Our Worthing gym is equipped with over 250 pieces of state-of-the-art fitness equipment, including dumbbells reaching up to 56KG, perfect for all your strength training needs. Spread across a spacious facility, we ensure a comfortable workout environment with free WiFi and full air conditioning.
At FitLab Worthing, we understand that fitness is a personal journey, which is why we offer a rolling monthly contract to give you the flexibility to train on your terms. Our expert personal trainers are always available to support you as you work towards your fitness goals.
Conveniently located in the centre of Worthing, FitLab is more than just a gym – it’s a community of like-minded individuals driven by a shared passion for health and wellness. Since opening, we’ve cultivated an inclusive, motivating atmosphere where everyone feels welcome.Working Hours :5 Days a week Monday to Sunday Shifts to be confirmed.Skills: Communication skills,Customer care skills,Team working,Physical fitness,Creative,Initiative....Read more...
Updating spreadsheets in line with order progression and attending meetings with Project Managers to ensure they are updated accordingly.
Conduct billing admin such as first bill checks and dealing with billing queries.
Assisting Project Managers with raising tickets and conducting checklists for orders which can be closed.
Ensure regular communication with managers, team members, and other departments to maintain reliable service and meet customer expectations.
Dealing with incoming calls and informing team members where required.
Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
Work closely with the Project Managers, and other colleagues or distributors, in troubleshooting problems.
Log, categorise & prioritise customer tickets in line with the relevant ticket banding and type.
Completing admin tasks throughout the Operations and Sales department
This list is not extensive.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:
You will receive training on the telecoms industry and once confident in certain aspects will undergo technical accreditation training to get a full understanding and qualification of the systems and partners which we work alongside.
Cross communicating between UC Support and Sales where needed to ensure we deliver the customer’s expectations.
The role has the potential of growing into its own role or the chance of progression throughout the sub departments within the Unified Communication department (help desk, project managers etc).
Employer Description:The company has a family atmosphere and therefore someone who can socialise and has a fun but professional personality is very important. We can teach the candidates about Telecoms, but not impact too much on their individual personality. Happy to teach from scratch if it means that the person we are bringing on board is the right person.
We have quarterly staff socials, Director lunches (which you are voted on via your manager), employee benefit scheme, dress down Fridays, Google Review incentives and much more.Working Hours :37.5 hours per week, Monday to Friday. Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working....Read more...
Everyone Active are looking for enthusiastic and energetic candidates to work towards their Leisure Team Member Level 2 apprenticeship over the course of 15 months.
There are five key areas of work all leisure team members will cover:
Leisure and fitness operations
Lifeguard duties
Swimming teaching duties
Gym instruction and leading group activities
You will act as a Lifeguard, Swimming Teacher, Gym Instructor and Group Activity Leader amongst other operational duties
You will achieve your Level 2 in Fitness Instructing, Level 1&2 Swim Teaching & NPLQ Lifeguarding Qualifications as part of this apprenticeship.
Your duties will include:
Provide exceptional customer service to all members
Assisting with gym tours and inductions
Covering Lifeguard positions
Support the centre swim teaching team to deliver exceptional swimming lessons
Adopting a customer service focussed approach to your responsibilities
Showing members how to use the gym equipment and machines
Creating personal exercise places for members
Understanding Health, safety and welfare in a fitness environment
Support and motivate clients who take part in physical activity
Safe and effective pool supervision
Equipment setups safely and on time
Effective communication with other team members
You will work a combination of Gym and Leisure side hours whilst working within the centre. Please be aware, this will also include working on the Reception Desk when required.
Progression within the company is a core value, and on completion of your apprenticeship you will have plenty of opportunities to progress and develop within the company.
This is a full-time position, and you will be required to work a minimum of 30 hours per week on a shift basis at your designated centre. You will receive on-going training and benefit from free use of the gym and swimming pool.Training:Leisure Team Member Apprenticeship Level 2 including Functional Skills in maths and English.Training Outcome:Potential orogression to Team Leader and then onto Duty Management training.Employer Description:Everyone Active is part of Sports and Leisure Management Ltd, we are the longest-established leisure contractor in the UK, having been founded in 1987.
We are called Everyone Active for a reason: we have made it our mission to encourage everyone we come into contact with to participate in at least 30 minutes of moderate physical activity, either in one of our centres or via online training, five times per week.
To help us achieve this mission, we manage over 200 leisure and cultural centres aWorking Hours :30-hours per week - exact shifts to be confirmed, including early mornings, evenings and weekendsSkills: Team Working,Organisation Skills....Read more...
As a Cyber Security apprentice, your role will involve implementing a range of practices and technologies designed to safeguard sensitive information, ensure privacy, and maintain the integrity and availability of our data.
Example roles include:
Customer Account Security Management - Managing cyber risks, developing and maintaining security policies, ensuring compliance with standards, documenting processes, and completing assurance questionnaires for customer support
IP Network Analyst - Designing and building secure customer IP networks, developing detailed documentation, conducting hardware and software testing, and providing technical support for troubleshooting and resolving network issues
Service Desk Advisor - Providing comprehensive support by professionally handling communications, logging and prioritising incidents, offering first-line support, driving resolution with third parties, supporting internal systems, achieving quality SLAs and KPIs, and assisting with root cause analysis
SOC Analyst - Monitoring SIEM systems and threat intelligence, managing firewall and IPS services, handling incident tickets and customer liaison, and assisting in producing security reports
Effective communication will be key to your success. Your ability to convey information clearly will ensure smooth communication and efficient decision-making.
Feel like you might not have the skills? No worries! This role is an apprenticeship program designed to help you learn and grow into the position. We encourage you to apply - you might be the perfect fit!
Apprenticeships aren’t what they used to be. These days, they’re a platform for your generation to go on and own the future, and frankly, we love to see it.
This role comes with a Level 4 Cyber Security Technologist Apprenticeship, and we partner with a fantastic learning provider to support you all of the way.Training:Digital and Technology Solutions Professional Level 6.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:Once you have successfully completed the apprenticeship and have your qualification we will continue to support your career journey with Vodafone UK.Employer Description:We’re a global technology communications company that empowers people and businesses to stay connected and thrive in a digital world. With a focus on innovation, sustainability and earning customer loyalty, we leverage cutting-edge technology to offer products and services that enhance communication and improve lives.
At Vodafone UK, diversity isn’t just a buzzword, it is core to who we are as a company. We’re proud to be certified as a Great Place to Work and are committed to driving inclusion for all; creating a workplace that is fully representative of the communities and customers we serve.Working Hours :37.5 working hours a week with potential shift rotations. Exact working days and hours TBCSkills: Communication skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To provide assistance to the End User Device Engineers delivering technical and user supportTraining will involve working under the supervision of an engineer as directed by the EUC Service Support Manager/Team Leader in the build and commissioning of new and used equipment (workstations, laptops, i Devices, printers). Training will also include the patching of network equipment
To adhere to departmental policies regarding hardware and software inventory, equipment disposal and loan of IT equipment.
Main Duties
Provide technical and user support of existing hardware, software and operating systems in a timely and efficient manner, with support from the EUD engineer and in accordance with the procedures and standards of the department
To ensure users of IT systems & Information adhere to Organisational Policies and procedures, give guidance to users and contribute to these procedures
To advise customers on IT systems
To prioritise tickets logged by the Service Desk team and to resolve incidents and service requests in line with the Service Level Agreements with support from the EUD engineers
Ability to liaise with customers and third-party companies in a professional manner
Responsibilities of the Post Holder
Policy/service development
To contribute to the effective delivery of the Service Delivery function
To gain an understanding of how the department functions by assisting engineers as required whilst gaining knowledge and experience and by undertaking training in the following: - Moving and Handling
Research & Development - Aid in the testing of all new hardware configurations of desktop PCs and new printers, before these are put into use by customers. Pre-tests the latest releases of standard desktop software packages.Training:You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road campus (NG18). This attendance is required during term time only.Training Outcome:Although this role is offered on an initial 22 month fixed term contract there are many opportunities for qualified IT Technicians within the NHS both locally and nationally. This level 3 apprenticeship will give you the entry requirements for further study at university level either through apprenticeships or full time study courses.Employer Description:Nottinghamshire Health Informatics Service (NHIS) are an Information Management & Technology (IM&T) service provider. We supply digital services including Infrastructure Management, Cyber Security, a full range of 1st, 2nd & 3rd Line Technical Support Services, along with Professional and Transformation services including Project Management & Training teams. NHIS are a shared service hosted by Sherwood Forest Hospitals NHS Foundation Trust (SFHFT) supporting Health and Care organisations across the Nottingham and Nottinghamshire Integrated Care System (ICS). We work collaboratively with our partner & customer organisations to help deliver their digital & transformational initiatives & strategies, providing expertise and knowledge gained through years of experience. We provide support to over 13,000 users at nearly 800 sites with around 150 internal dedicated staff. Our main aim is to help improve health and care services for citizens by working with organisations to improve the digital experience for the Health and Care workforce and for our local population, ultimately providing a data rich ICS with a focus on the sharing of information and interoperability.Working Hours :Monday-Friday 8.30am-4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Physical fitness....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
