You will be expected to answer log support calls on our helpdesk. Tackle simple support issues or escalate the support to the appropriate team.
You will be expected to drive to external customer sites and support with a wide range of IT support issues.
You will need to be technically minded, and you must be comfortable communicating with individuals, groups, and management. Many of our clients are not completely comfortable with the use of technical jargon. An ability to explain yourself in lay terms is necessary.
You must have the ability to pick up skills and familiarise yourself with software quickly and stay abreast of the latest technologies.
Respond to requests for technical assistance in person, via phone, electronically
Diagnose and resolve technical hardware and software issues
Research questions using available information resources
Advise user on appropriate action
Follow standard help desk procedures
Log all help desk interactions
Administer help desk software
Redirect problems to correct resource
Identify and escalate situations requiring urgent attention
Track and route problems and requests and document resolutions
Prepare activity reports
Inform management of recurring problems
Stay current with system information, changes and update
Provide onsite support and be able to communicate verbally with customers
Training:
Digital Support Technician Level 3 Apprenticeship Standard
Level 2 English and maths Functional Skills (if applicable)
Training will take place at Protocol B3 2NH 1-day per month
Training on-site at employer
Training Outcome:
Progression route to a team leader
Employer Description:Here at EDIT Ltd (registered as Education & IT Ltd), we offer IT services that include IT support, cybersecurity, disaster recovery solutions, mailing and productivity solutions, and more.
Our bespoke software solutions have produced Entrée Visitor and Contractor Management, which is directing the company into the exciting area of being a Software Solutions Provider. Add-ons to Entrée include incident management for health and safety compliance and resource booking, allowing the end-user to assign hot desks, parking spaces, keys, etc. We see ourselves as solutions providers to problems using technology. We aim to make the lives of clients easier and more efficient to allow them to focus on the things that are important to them.
Our ambition is to grow the company with our existing products, the development of new products, and to chase tenders that solve unique problems.Working Hours :Monday - Friday, shifts (flexible).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Initiative,Patience,Active listener,Good inter-personal skills,Sel-direct learning,Problem solving,Maintain focus....Read more...
Provide 1st line support via our Service Desk system for a wide range of external and internal applications, operating systems, virtual environments and hardware and achieve team SLA’s
Acting as the 1st point of contact in delivering the best possible support to our customers and internal user base
To log, update and manage all calls via the IT call logging system
Incident categorisation, prioritisation and escalation of service desk incidents and requests
To take ownership of problems and be proactive when dealing with all issues
Provide basic maintenance and break-fix solutions of internal systems within SLA’s
To allocate technical calls to the relevant resolver group, initiate escalation procedures and manage incidents
Communication with all areas of the business, including service notifications and service failure updates, user training and ‘how to’ information and guidance
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, and PowerShell.Training Outcome:We are a growing software company and we deliver on what we say we do! We take the development of our people very seriously! We will work with you to carve out your success plan and an opportunity to accelerate your career and make a real difference.Employer Description:At Access we love software and how technology never stays the same. It's this obsession that drives us to work closely across sectors to understand the business needs of our customers - from professional services to manufacturing to not for profits and more. We're passionate about helping our customers stay one step ahead of the challenges facing their industry and business. That's why over 2 million users and over 40,000 organisations rely on Access software to help their organisation thrive.Working Hours :9am - 5:30pm.Skills: IT skills,Customer care skills....Read more...
The IT Support Apprentice Technician will work as part of the team providing efficient IT services and excellent standards of support throughout the organisation.
The successful candidate will be expected to be professional, have technical competence and excellent communication skills.
Key Responsibilities:
Provide first line technical support, answering support queries via phone, Teams and email and logging issues in Jira Service Desk
Monitor helpdesk tickets in Jira Service Desk, responding in line with company SLA's
Support users and common equipment both remotely and within an office environment as part of our hybrid working approach (currently 3 days in office, 2 days from home each week, rotating)
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Take ownership of user problems and be pro-active when dealing with user issues
Respond to enquiries from users and help them resolve any hardware or software problems
Maintain a log of any software or hardware problems detected
Support users in the use of computer equipment by providing necessary training and advice
Escalate more complex calls to the relevant member of IT
Carry out in-house system testing
The apprentice will provide a first point of contact, processing requests for support and help with the co-ordination of the response through to resolution, providing an escalation path if necessary.Training:
The apprentice will attend online learning sessions which will be on Teams on a weekly basis
Training Outcome:
A Level 3 Information Communications Technician (ICT) apprenticeship equips you for entry-level tech roles. Depending on the specific pathway you choose - Support, Network, or Digital Communications - you can seamlessly transition into a variety of hands-on, frontline IT careers
Employer Description:Ultimate Finance is an independent, UK-based asset-based lender established in 2001, providing flexible funding solutions (invoice, asset, bridging, and trade finance) to SMEs. Backed by the Tavistock Group, they have over 20 years of experience and have provided over £17bn in funding. They are known for high customer satisfaction, with a 4.9/5 Trustpilot rating.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Team working,Initiative,Patience,Physical fitness....Read more...
Providing high-quality, first and second line technical support for the IT service desk; recording all calls and activities within the service desk tool, within the SLA guidelines
Setting up user accounts, implementing password changes, and resolving work area problems (this includes detecting illegal access, lost passwords, and bans)
Keeping records of all users, including the management of laptop loans
Handling printing problems – both hardware and software
Dealing with user account problems as and when they occur
Hardware – routine checking, fault finding and rectifying, general maintenance
Stock control of consumables and hardware ordering, distribution and paperwork
Assistance with the movement and setting up of IT and other AV equipment, e.g. projectors and screens for presentations
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 Fundamentals Qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:United Learning have an excellent track record of maintaining or retaining and developing their apprentices into permanent members of the team.Employer Description:United Learning is a large, and growing, group of schools aiming to offer a life changing education to children and young people across England. As a group, we can reward our staff better: with good career opportunities, better pay, benefits, and ultimately, the satisfaction of helping children to succeed. We invest in our staff wellbeing with an ongoing group-wide wellbeing programme. It's an ethos we call ‘the best in everyone’.Working Hours :Monday to Friday.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Analytical skills,Team working....Read more...
COMMERCIAL INSURANCE ACCOUNT HANDLERDARTFORDSALARY UP TO £35,000 + BONUS & STUDY SUPPORT
OPPORTUNITY: My client is a well established Chartered Insurance Broker working with the commercial sector and is now looking to expand their team after recent unprecedented growth! Due to this continued success they have a fantastic opportunity for an experienced Commercial Account Handler to join the team and develop their career in the business.Should you be a experienced Commercial Account Handler with previous experience in Property, Retail, Combined Packages & D&O looking for an opportunity in a rewarding environment where you are offered study support, fantastic opportunities to develop and progress and work with a driven and motivated team, this opportunity is not to be missed!PACKAGE:
Salary up to £35,000 + Bonus
Friendly and supportive team
Clear Development Path.
Funding for further broker exams
Many other additional benefits
ACCOUNT HANDLER RESPONSIBILITIES:
To ensure that broker presentations are auctioned and administered in a timely and efficient manner,
To ensure that quotations via the Broking desk are delivered on time with all the relevant information,
To assist in interpreting Broker needs and provide solutions.
Liaising with Underwriters and insurers ensuring opportunities are maximised.
To ensure the correct recording of all Broking Desk placements
To assist with the preparation of Management Information as required
To provide additional support to help to the Commercial Desk Team to ensure mid-term adjustments and quotes are auctioned in a timely and effective manner
SKILLS & ABILITIES:
Experience in a Commercial Insurance Account Handler
Property, Retail, Combined Packages & D&O insurance experience preferred but not essential would be very advantageous.
Ability to organising self and own work.
Questioning and evaluation of client needs.
Ability to build relationships – internal & external.
Communication skills: telephone, verbal & written.
Selling and cross selling.
Rapport building with clients and underwriters.
TO APPLY: If you are an experienced Commercial Account Handler with the required skills, please send your CV for immediate consideration. We are currently shortlisting for interviews.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
The IT Apprentice provides direct user 1st line support by handling help desk or service desk escalations and managing the day-to-day service operations of the HUBER+SUHNER Polatis Infrastructure
IT Support (1st & 2nd Line)
Provide first-line technical support to end users (hardware, software, and applications)
Assist with second-line issue resolution under supervision
Log, track, and update incidents and service requests using ITSM tools (Service Now)
Support device setup, configuration, and deployment (laptops, desktops, mobile devices)
Assist users with Microsoft 365, collaboration tools, and business applications
System Stability & Resilience:
Support monitoring of IT systems to ensure uptime and performance
Assist in routine maintenance, updates, and patching activities
Help implement backup and recovery procedures
Contribute to documentation of systems and processes
Networks:
Assist in maintaining wired and wireless network infrastructure
Support troubleshooting of connectivity issues (LAN/WAN/Wi-Fi)
Help with network device configuration under guidance (switches, routers, firewalls)
IT Security:
Support implementation of IT security policies and best practices
Assist with user access management and permissions (IAM)
Participate in security monitoring and basic incident response
Promote awareness of cybersecurity across the organisation
Cloud Systems:
Support administration of cloud platforms (e.g. Microsoft 365, Azure)
Assist in user provisioning, license management, and cloud-based services
Help monitor performance and availability of cloud applications
Testing & Problem Solving:
Assist in testing new systems, updates, and changes before deployment
Troubleshoot technical issues using structured diagnostic approaches
Escalate complex problems appropriately with clear documentation
Contribute to continuous improvement through root cause analysis
Working Environment:
Fully office-based role to support hands-on learning and collaboration
Interaction with end users, engineers, and cross-functional teams
Exposure to enterprise IT systems, infrastructure, and manufacturing-support environments
Training:
During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communication Technician standard
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-2 Training Outcome:
Upon completion of the apprenticeship, the successful candidate will have a level 3 qualification as a ICT Support Technician
Employer Description:We enable the HUBER+SUHNER Polatis business to achieve excellent results in the most efficient way by providing the right information, at the right time, in the right format, to the right people, in a secure way for further processing, collaboration or decision making, wherever the people are and whatever device they use. Working Hours :Monday - Friday, Shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Team working,Initiative,Lone working....Read more...
As a Trainee Service Desk Support Technician, you’ll provide first-line IT support to colleagues and be the first point of contact when they need help with technology.
You’ll learn how to identify and fix common IT issues, keep accurate records, and work with other teams to resolve more complex problems. Your role will help ensure colleagues can get back to work quickly and have a positive experience. Training Outcome:
To gain the skills and experience to start your career in IT
ICT Support Technician / Helpdesk Analyst
Senior ICT Technician or Systems Support Analyst
Network, Infrastructure, or Cyber Security roles
Specialist progression into cloud, systems administration, or software support
Progression to Team Leader, ICT Manager, or Level 4/5 digital qualifications
Employer Description:SNG (Sovereign Network Group) is one of the largest housing associations in England.
Our purpose is to provide good, affordable homes that are the foundation for a better life - and our vision is thriving communities, over generations. We provide over 85,000 homes and invest in communities across London, the South East, South West and East of England, as well as aiming to create thousands of new affordable homes every year.
Everything we earn, we reinvest so that our customers - now and in the future - have a sustainable home in a thriving community. Working Hours :Monday to Thursday, 9.00am - 5.00pm.
Friday 9.00am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative....Read more...
First line IT Support via phone, email, Teams and in person
Create and manage user accounts across platforms including but not limited to Active Directory, Autodesk and Adobe
Supporting all current and future company accreditations involving IT
Carry out internal audits on software usage, user accounts, permissions and assets
Maintaining and supporting all printers within the business
Helping maintain an up-to-date IT asset system
Setup, maintain and support all computers, printers, mobiles and tablets
Help maintain and manage our mobile device management system
Help with all cyber security related tasks and/or projects
Create, maintain and update file server shares and permissions
Support internal IT systems
Help maintain and improve our cyber security posture
Support WEEE disposal
Create, update and maintain internal IT documentation
Support with leavers process
Create and update internal scripts in Powershell, Batch and Bash
Assisting with Ethernet and fibre cable installations
Supporting VoIP phone systems and desk phones
Helping with user account setup, password resets and permissions
Learning networking basics including routers, switches, Wi-Fi and firewalls
Training Outcome:After completing the apprenticeship, you will have the opportunity to progress onto a Level 4 programme, move into a full-time IT Technician role, and begin working towards recognised professional membership.Employer Description:Trant Engineering Ltd has a long history of engineering and construction excellence, delivering high quality EPC engineering and construction services throughout the UK and overseas. We successfully design & deliver complex engineering projects in sectors such as Process & Water, Energy, Defence and Nuclear.Working Hours :Monday to Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We have an exciting opportunity to work as an IT Support Apprentice for Sony!
Behind every great PlayStation experience is a team of experts supported by world-class technology. As an IT Support Apprentice at Sony Interactive Entertainment, you'll play a key role in supporting game development teams while developing valuable skills across IT support, infrastructure, and end-user services. Working Hours :9.00am - 5.30pm with a 1-hour unpaid lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills....Read more...
Your job duties will include:
Support day-to-day incident resolution and service requests on the Service Desk, developing troubleshooting and communication skills.
Assist with infrastructure and cloud platform tasks, learning how secure environments are built, maintained, and monitored.
Work within the Professional Services team on project-based work, contributing to solution design, implementation, and documentation of secure systems.
Within the Security Operations Centre (SOC), the apprentice will assist in monitoring, detecting, and responding to security incidents, helping to protect client environments in real time.
Working alongside the Risk and Assurance team, gaining insight into how secure systems are assessed, documented, and maintained to meet compliance standards and mitigate operational risks.
Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Logiq is a cyber security consultancy and secure managed services provider focused on ensuring our customers most valuable data is secure.
From MOD and Government to critical infrastructure, our clients are amongst the most demanding in the world and have some of the most stringent and complex security needs.
We help to design and develop systems that significantly improve cyber resilience and mitigate risk enabling them to focus on deliveringWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Initiative....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Helps customers order the right parts for their vehicle, face to face and over the phone
Give quotes for parts
Help solve any customer problems
Process sales transactions, including raising invoices and credits for goods supplied and handling returns
Co-ordinate with other departments, such as the service desk and the workshop
Compile parts from job cards for repairs being carried out in the workshop
Ensures they have current product knowledge
Training:Trade Suppier Level 2 Apprenticeship will be delivered on line and work place visits from your development coach.
Training Outcome:Short-term Progression:
Parts Advisor / Trade Counter Sales
Warehouse / Stock Controller
Internal Sales Executive
Employer Description:RH Commercials is one of the leading truck manufacturers offering the provision of Transport Solutions. With the continued growth of the RH Commercials product, winning awards and ongoing market launches of a wider Electric Truck and Van portfolio, we have a fantastic opportunity for someone early in their career, someone looking to change career or a school leaver, to join our Parts Team, as a Parts/Trade Supply Apprentice.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Logical,Team working,Initiative,Patience,Physical fitness....Read more...
Provide first-line IT support to staff and learners
Assist with troubleshooting hardware, software, and basic network issues
Support the setup, installation, and configuration of IT equipment
Log, track, and update IT support requests using the service desk system
Communicate clearly with customers to provide professional support
Assist with diagnosing faults and carrying out basic fixes
Support testing and rollout of new software, systems, or equipment
Help create and update IT Knowledgebase documentation such as guides and procedures
Follow IT security, data protection, and health and safety policies
Work towards successful completion of the apprenticeship
Training:
Enrolment on a Level 3 ICT Information Communication Technician Apprenticeship
Allocated time during working hours for off-the-job training and study
Ongoing mentoring and progress reviews
Development of technical, professional, and employability skills
Training Outcome:The opportunity to become a full time employee of the college and member of the Kirklees College IT support team.Employer Description:Kirklees College is one of the largest colleges in the country, serving learners, employers, and communities across Kirklees. Staff benefit from modern facilities including a gym, hair and beauty salons, and a fine dining restaurantWorking Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Physical fitness....Read more...
Provide 1st and 2nd line IT support to customers, remotely and on-site
Diagnose and resolve hardware and software issues, including Windows and Mac operating systems
Respond to IT requests within agreed SLA timeframes
Install and configure IT equipment in office, remote, and on-site environments
Set up user accounts, email addresses, and groups
Maintain accurate documentation of processes, configurations, and critical information
Support upgrades of IT hardware and software
Troubleshoot printers, copiers, and scanners
Communicate clearly with customers, keeping them updated on progress
Work collaboratively with the wider team, sharing knowledge and updates
Support IT projects and attend training as required
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Are you passionate about tech and ready to kickstart your career in IT? We’re looking for a hardworking, motivated IT Service Desk Engineer Apprentice to join the team and support customers across the UK.Working Hours :Monday - Friday, 10.00am - 7.00pm, (1 hour unpaid lunch break per day).Skills: Communication skills,IT skills,Problem solving skills....Read more...
Provide first-line technical support to internal users via phone, email, and in person
Assist in diagnosing and resolving hardware, software, and network issues
Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices
Support users with basic IT tasks such as password resets, software installations, and user account management
Document technical issues and resolutions accurately using our ticketing system
Help maintain inventory records for IT equipment and software licenses
Follow company IT policies, data protection, and cybersecurity best practices
Support the IT team with ongoing projects and system upgrades
Adhering to the systems and processes as stipulated by the Company
Responding to customers’ requests and enquiries through Company approved communication and collaboration systems
Working on Service & Project Ticket resolution activities to service level agreements while providing exemplary levels of customer service
Reviewing appropriate operational procedures, documentation, and management guides with a view on business improvement and operational efficiency
Tracking latest IT security innovations and keep abreast of latest cyber security technologies
May participate in the implementation of approved technical solutions
To keep abreast of technical developments of operational & technical importance to the business and customers
Provide technical support and assistance to end-users regarding Microsoft 365 and Azure
Provide technical support and assistance to end-users regarding Windows Server, Windows 10/11 Client and Mac OSes, hardware, and network-related issues
Troubleshoot and resolve technical problems in a timely manner
Install, configure, and maintain computer systems and software
Respond to help desk tickets and provide remote support to users
Training:Information Communications Technician Level 3.
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Microsoft has recognised us as one of its partner advisors and we often share our views on product development during round-tables with them. With 20+ years under our belt, we usually know what we’re talking about!
Based in South of Manchester, our team works remotely – connected, of course, by the latest tech! As a mix of commercially-minded techies, we help advise on the best approach to suit your individual business needs.Working Hours :Monday to Friday, 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience....Read more...
.NET Software Engineer, .NET 10.0, C# 14 – Geneva, Switzerland
(Tech stack: .NET Software Engineer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer, Urgent) Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Software Engineer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Software Engineer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Software Engineer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
If you are interested in applying for these positions please send your CV.
Location: Geneva, Switzerland / Remote Working
Salary: 90’000 CHF – 110’000 CHF + Bonus + Benefits
Applicants must be based in Switzerland and have the right to work in Switzerland even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRSWITZERLANDRECSPNOIRSWITZERLANDRECNOIREUROPEREC
NC/CM/GEN90110....Read more...
.NET Developer, .NET 10.0, C# 14, Azure, JavaScript, Agile - Maidstone
(Tech stack: .NET Developer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Engineer, Architect, .NET Developer)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world019;s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Maidstone, Kent, UK / Remote Working
Salary: £45,000 - £65,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC
NC/RG/MAIET....Read more...
.NET Developer, .NET 10.0, C# 14, Azure, JavaScript, Agile - Hereford
(Tech stack: .NET Developer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Engineer, Architect, .NET Developer)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world 19;s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Developer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Developer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Developer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Medical, dental and vision insurance.
Company pension.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
Location: Hereford, Herefordshire, UK / Remote Working
Salary: £45,000 - £65,000 + Bonus + Pension + Benefits
Applicants must be based in the UK and have the right to work in the UK even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRUKNETRECNOIRUKREC
NC/NET/HERET....Read more...
.NET Software Engineer, .NET 10.0, C# 14 – Dusseldorf, Germany
(Tech stack: .NET Software Engineer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer, Urgent)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Software Engineer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Software Engineer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Software Engineer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
If you are interested in applying for these positions please send your CV.
Location: Dusseldorf, Germany / Remote Working
Salary: €55.000 - €75.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSPNOIRGERMANYRECNOIREUROPEREC
NC/CM/DUS5575....Read more...
.NET Software Engineer, .NET 10.0, C# 14 – Mannheim, Germany
(Tech stack: .NET Software Engineer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Developer, Architect, Softwareentwickler, Entwickler, .NET Software Engineer, Urgent)Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Software Engineer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Software Engineer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Software Engineer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
If you are interested in applying for these positions please send your CV.
Location: Mannheim, Germany / Remote Working
Salary: €70.000 - €90.000 + Bonus + Benefits
Applicants must be based in Germany and have the right to work in Germany even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRGERMANYRECSPNOIRGERMANYRECNOIREUROPEREC
NC/CM/MAN7090....Read more...
.NET Software Engineer, .NET 10.0, C# 14 – Utrecht, Netherlands
(Tech stack: .NET Software Engineer, .NET 10.0, ASP.NET Core, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Programmer, Full Stack Developer, Architect, Ontwikkelaar, .NET Software Engineer, Urgent)
Be the first of your friends to declare, “I love where I work!” and actually mean it. Laugh hard and work hard with some of the best and brightest in the tech industry. Our client has created the world’s first marketplace for live experiences by developing the technology that lets anyone create, share and find new things to do. Currently 180 countries host events using their platform, with over 1.5 million events taking place every year and 5 million tickets being processed every month!
They are looking for .NET Software Engineer to help them dramatically expand and improve their set of products while simultaneously supporting a massive increase in the capacity of their systems. They have been extremely picky about assembling a team of smart, humble people who are passionate about creating amazing products. They work in an agile manner and believe strongly that small cross-functional teams empowered to make decisions and move fast is the best way to work. This is an unbeatable opportunity for .NET Software Engineer who hope to work on and deliver world class software in a friendly, fun, and innovative environment.
The ideal .NET Software Engineer candidates should have strong experience with: .NET, .NET Core, C# and Azure SQL. Our client will provide you with industry recognised training into: .NET 10.0, C# 14, Blazor, JavaScript, React, Microservices, Azure, ASP.NET Core Web API, Agile, Azure SQL, Node.js, Elasticsearch, Agile, TDD, BDD, Scrum, Kanban and MongoDB.
Their benefits include the following:
Bonus (15%).
Generous stock option plan.
Choice of computer and gear.
All the coffee delivered to your desk you can order!
Snack filled kitchen.
Awesome work environment at a company with a huge vision.
Killer office with an onsite gym and games room!
If you are interested in applying for these positions please send your CV.
Location: Utrecht, Netherlands / Remote Working
Salary: €6.000 - €8.000 Per Month + Bonus + Benefits
Applicants must be based in the Netherlands and have the right to work in the Netherlands even though remote working is available.
Noir continues to be the leading Microsoft recruitment agency; we can help you make the right career decisions!
NOIRNETHERLANDSRECSPNOIRNETHERLANDSRECNOIREUROPEREC
NC/CM/UTR7595....Read more...
Key Responsibilities and Tasks:
The post-holder is responsible for the following key deliverables and accountabilities:
Provide general admin support to the team
Assisting with the administration of compliance systems and paperwork
Administering key estate processes issue log, compliance tracker, machine and vehicle maintenance
Managing various departmental emails
Raising purchase orders
Assistance coordinating contractors, tenants and internal departments with regular planned and any unplanned maintenance
Maintain an electronic and paper filing system
Organising and scheduling meetings
Maintain service help desk for the estate
General clerical tasks
Work towards completion of apprenticeship qualification
Develop knowledge of administrative processes and systems
Gain understanding of organisational policies, including confidentiality and data protection
Handling enquiries by email, phone or in person
Training:Business Administrator Level 3.
6-hours per week will be designated to off the job training which will include time to complete college work. Training Outcome:To be discussed at interview. Employer Description:The Auckland Project At the heart of our sites is Auckland Palace, the home of the Prince Bishops of Durham and the historic seat of faith and power in the North of England. The experience across our sites is deeply linked to those two themes and are repeated throughout the Palace and its gardens, the Faith Museum and the Mining Art and Spanish Galleries.
The collection of our venues, spaces and places invites conversations about belonging, faith, loss, sacrifice, community, love and creativity. We would like our visitors to explore and to discover things about our town, our country and their own lives.
We want to create encounters – and need your help to do so. The Estates Team are responsible for all properties within the Auckland Project these include unique and historical venues such as Auckland Palace, Spanish Gallery, Mining Art Gallery and the Auckland Tower among many others. Whilst this is predominantly an administration role each day will be different and bring new challenges and opportunities to learn. This will be a pivotal role to the functional support within the team.Working Hours :Monday - Friday 9am - 5pm, some occasional weekend work may be required.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Willingness to learn,enthusiastic approach,Maintain confidentiality,Highly motivated and flexible,Ability to follow procedures....Read more...
Customer support: Communicate and provide support to our client base across the UK. Our support desk provides real time help to over 3,500 users
Collaborate: Work closely with other members of the team to ensure our clients receive the best possible service. A whole-team approach to product development makes this a stimulating and dynamic team to be a part of, offering plenty of opportunities to grow, learn, and develop
Customer success: Customer success is a key part of our business, maintaining strong relationships with customers and retaining loyalty by suggesting fresh new ways to keep users engaged with Agency Pilot CRM
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications.
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Agency Pilot CRM are a software company based in Chapeltown, Sheffield. Our feature product is a comprehensive client relationship management (CRM) system used predominantly by commercial property professionals.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working....Read more...
Provide first line IT support using the help desk portal, and resolving by email, telephone, Teams, and in person.
Assisting with first line support for all aspects of the Inn’s IT network, including day to day troubleshooting of hardware and software problems throughout the Inn using helpdesk software, and/or responding to support requests via email and telephone in a timely manner.
The Inner Temple currently uses Microsoft Windows on PCs, laptops, and Servers.
The Apprentice will be involved in the support of a wide range of software and hardware, including PCs, laptops, wall-mounted touch screens, printers & copiers, till systems, wireless access points, cloud-hosted systems, IP telephony, and various departmental systems.
Leading on the testing and application of Windows updates (and other software updates, when required) on PCs and laptops on a regular basis.
Keeping up to date with developments in IT, via websites, social media, training.
Attending all relevant meetings.
Assisting with any office or desk moves, involving the physical relocation of equipment and hardware.
Helping to maintain audits of the Inn’s IT hardware, software and licenses.
Writing or amending instructions and guides for users.
Providing inductions and training for staff where relevant
Assisting with any escalated network and server issues and project work.
To complete Apprenticeship course
Opportunities to attend IT training.
Participating in planning discussions with the IT Department.
Representing the Inn in all interactions with all stakeholders, both internal and external, in a friendly and professional manner. This includes the Inn’s work on Equality, Diversity and Inclusion.
To carry out any other duties as directed
To be responsible for your own health and safety and that of your colleagues, enacting Health & Safety at Work Act (1974) and relevant legislation, including reporting any health and safety hazards immediately you become aware of it.
To uphold the requirements of the General Data Protection Regulations and Data Protection Act 2018.
To maintain required levels of confidentiality regarding information that you come to possess in the course of your work which is commercially or personally sensitive.
To be inclusive and equitable in your treatment of any parties you engage with through your duties, upholding our policies and procedures and ensuring that we act as an equal opportunities employer and in accordance with the Equality Act (2010).
Close working relationships with all members of the Team.
Good working relationships with all other departments of the Inner Temple.
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Information Communications Technician standard.
The training covers the following core occupational duties:
www.instituteforapprenticeships.org/apprenticeship-standards/information-communications-technician-v1-1Training Outcome:Upon completion of the apprenticeship, the applicant will have a Level 3 Information communication technician qualification.Employer Description:The Inner Temple is an unincorporated membership association which has existed since the 14th Century. The Inns of Court hold the exclusive right to Call students to practise law at the Bar of England and Wales.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Initiative....Read more...
