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Assistant Permitting Manager
About YouDo you see yourself being part of an organisation that works to protect life, drinking water and the environment from the legacy of past mining?Are you able to make risk based but sound decisions using digital tools, in some cases with limited available information?Can you manage yourself and handle busy workloads assessing several development proposals running concurrently?If so, read on......You will have background knowledge and skills that will enable you to assess and make decisions for proposals that involve access to Mining Remediation Authority’s property.Your background knowledge can be a relevant degree in geotechnical, minerals, or civil engineering fields or relevant experience in at least one of the following areas: Site & minerals surveying; Ground investigation; Mining engineering; Geology & Geochemistry; Environmental control & legislation and some understanding of mining and knowledge of the risks associated with miningYou must be able to use digital tools that include GIS and mapping software and should be able to produce written easy to understand reports.Knowledge of the Mining Remediation Authority’s permitting process is desirable, but not essential as you will be given necessary training. About The RoleYou will be joining a permitting team that grants around 1800 permits annually to those wishing to enter or disturb our interest. The Permit process is the method the Mining Remediation Authority uses to manage access to our underground property during development on the coalfield.You will be responsible for technical assessments and permitting decisions according to our processes and obligations to manage liabilities from our property. Most of your work will be desk based, but there will be occasions for field based work as part of compliance checks and engagements with stakeholders and partners.The role requires you to be able to manage a busy workload assessing a suite of applications at any one time. You’ll pro-actively manage your own workload, seeking support and escalating issues as appropriate to deliver high quality and risk-based permitting decisions to deadlines. To achieve this, you’ll have excellent interpersonal skills to develop and maintain excellent working relationships with customers. You must be prepared to have difficult conversations with customers and be able to clearly explain your decisions.The permit applications that are processed by the team include proposals for ground investigations, remediation work involving shaft location, grouting for the stabilisation of shallow mine-workings, mine shafts and other bulk grouting operations. You will be supported by peer Assistant Permitting Managers, Permitting Managers, a Permit team Leader and a Principal Permitting Manager.In exchange for your hard work, you will have the opportunity to further develop your skills, expertise and career in this fast-paced environment, for example by becoming a lead in the subject area of your expertise, or being the main lead on one of the exciting major infrastructure development programmes that we permit.We don’t expect candidates to meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you! To find out more about the role, take a look at the job description. Role location: Hybrid working (on average 2 days working out of our Mansfield office) Schedule: Application closing date: 26th May 2025 Sifting date: 28th May 2025 Interviews: w/c 9th June 2025(If you are unavailable on these interview dates, please make us aware and we will look at alternative dates)Security:Successful candidates must pass basic security checks and will be subject to UK Immigration requirements.Unfortunately we are unable to provide sponsorship for our roles.About Mining Remediation AuthorityOur benefits: A cutting-edge pension scheme with an impressive employer contribution rate of approximately 28.97%.Experience our values-based recognition scheme that celebrates your contributions.Flexibility in working patterns, whether it's full-time, part-time, or compressed hours.Embrace flexible working arrangements tailored to your needs.Enjoy a generous holiday allowance of 27.5 days annually, plus the flexibility to add 6 extra days to that, alongside 8 public holidays.Benefit from a comprehensive parental leave policy with 26 weeks of full pay (subject to eligibility).Get support to further your professional qualifications and payment for one annual professional subscription.Access a free, confidential Employee Assistance Programme to support your well-being.Unlock exclusive employee discountsEnsure your well-being with an annual health check and receive £15 monthly towards well-being activities.Enjoy the convenience of on-site free parking, along with complimentary tea, coffee, and soft drinks at our Mansfield office.Working with us:We offer different ways to work flexibly, and the following types of flexibility are usually possible: job share, flexible hours, working from home for part of the week and compressed hours. Please feel free to talk about what flexibility means to you at your interview.With a genuine commitment to flexible working, we believe that work life balance is incredibly important.Who we are:Here at the Mining Remediation Authority, we really are a great team to work with. We’re united in our passion and commitment to make a better future for people and the environment in mining areas.We carry out a wide variety of essential services from responding to coal mining hazards, to keeping everyone and everything safe from mine water pollution.We are excited about what our future holds. Our work is helping to develop a new sustainable source of renewable energy for the UK. By harnessing the energy from mine water heat, we hope to play a key role towards helping the UK to meet net-zero emissions by 2050.We truly are a supportive organisation where we all live and breathe our values. We are inclusive, trusted and progressive in everything that we do.Equality, Diversity and Inclusion: As part of our commitment to increasing the diversity of our workforce, we provide a guaranteed interview to applicants who meet the minimum selection criteria who are disabled or from a minority ethnic community.We want to recruit you based on your skills and experience, and not the colour of your skin, where you come from, or who you share your life with. What’s important is that you can carry out your role effectively. That’s why, when you submit your application to us, we remove all your personal data before the hiring manager reviews your details. If you are successful and you join us, you can be confident that this is because we trust that you will be successful and can make a difference. By continuing to improve our diversity, we continue to improve our knowledge and innovation and live our values of being trusted, inclusive and progressive. If you have the skills and experience that we are looking for, but you require an alternative application form or other reasonable adjustments to apply, let us know. You can get in touch by email at recruitment@coal.gov.uk or give us a call on 01623 637000 ....Read more...
ServiceNow Lead Consultant
Our client is looking for a ServiceNow Lead Consultant to join their team. This is a key role within the Professional Services division, delivering impactful ServiceNow solutions to enterprise clients across the region.As a ServiceNow Lead Consultant, you’ll take ownership of designing and delivering ITSM, ITOM, and CMDB solutions. You’ll collaborate with Architects and Consultants, support presales efforts, run a team of consultants, and mentor junior members while helping clients achieve real business outcomes.This is a small, family-orientated organisation where collaboration and support are central to the culture. You'll be part of a close-knit team where your contributions are genuinely valued, not just a number in a large corporate machine. What you’ll do: Lead end-to-end delivery of ServiceNow ITSM, ITOM, and CMDB solutions Translate complex requirements into practical technical designs Present confidently to IT leadership and key stakeholders Guide teams through project milestones, ensuring quality and success Support presales activities such as proposals, client workshops, and solution design Manage and develop a team of ServiceNow consultants Mentor and upskill junior team members What you’ll need: Must be a British citizen based in the UK Must hold active SC clearance or be eligible to obtain it 5 years of hands-on ServiceNow delivery Strong expertise in ITSM, ITOM, and CMDB, including Discovery and service mapping Experience leading teams and managing technical delivery Experience in presales environments with proven client-facing skills Proven track record of delivering ServiceNow solutions that drive business value Excellent communication and stakeholder engagement skills Certifications & experience: ServiceNow CSA (Certified System Administrator) Additional ServiceNow certifications (e.g. ITSM, ITOM Specialist) are a plus ITIL Foundation or above Experience with other modules such as HRSD or Service Delivery is desirable What’s on offer: 100% remote working Bonus scheme: 5% of salary (performance-linked) Healthcare cash plan: claim back everyday health costs Pension: 4% employer contribution 25 days holiday Flexible working hours Annual meetups in London Supportive, collaborative team culture If you’re looking to step into a high-impact role where your leadership and ServiceNow expertise can truly shine within a people-first organisation, apply now! ....Read more...
Account Executive
Account Executive Reporting to: Regional Commercial Manager Position Overview: The Account Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts. Key Responsibilities: Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers. Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets. Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams. Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager. Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary. Upsell the full range of companies products and services—including energy procurement, lubricants, tanks, and fuel cards—to maximize revenue. Provide timely reports and information as required by the Regional Commercial Manager or General Manager. Fully utilize all company systems and processes; assist in office-based support when necessary. Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings. Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty. Process customer orders, manage queries, and consistently deliver outstanding customer service. Champion a health and safety-focused culture at all times. Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible. Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans. Maintain a professional and reputable approach in all internal and external interactions. Ensure consistency of job functions and processes across businesses in the UK to promote operational unification. Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes. Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships. Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits. Essential Skills: Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors. Key account management experience in a target-driven environment. Full UK driving licence. Strong computer skills, particularly in Microsoft Word, Excel, and Outlook. Excellent interpersonal and communication skills (oral and written). Ability to thrive in a high-pressure, KPI-driven environment. Self-motivated and able to work independently as well as within a team. Proven track record in a competitive sales environment. Skilled in building long-term relationships to promote customer loyalty and repeat business. Proactive and capable of working on your own initiative. Ability to develop professional relationships with a wide range of customers. Desired Skills: Experience in a target-driven telephony sales environment is highly desirable. Hours of Work: Monday to Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break) Office-based from Monday to Wednesday; remote work on Thursday and Friday Note: A full driving licence and access to a vehicle are likely required due to the role’s regional nature. ....Read more...
Customer Service Executive
Customer Service Executive Reporting to: Regional Commercial Manager Position Overview: The Customer Service Executive will be responsible for growing business within a designated geographical region by managing and developing a portfolio of Commercial, Industrial, and Agricultural accounts. Key Responsibilities: Manage and develop a commercial portfolio of Small and Medium Enterprise (SME) customers. Drive revenue, volume, and gross margin growth through the application of company business tools and guidelines, aligned with individual and regional budgets. Organically grow the profitability of the customer portfolio through effective price management, increasing share of wallet, and fostering customer loyalty via additional products and revenue streams. Achieve monthly targets and associated KPIs, including productivity metrics managed through telephony reporting, as set by the Regional Commercial Manager. Maintain the highest standards of customer excellence, adhering to customer complaint procedures when necessary. Upsell the full range of companies products and services—including energy procurement, lubricants, tanks, and fuel cards—to maximize revenue. Provide timely reports and information as required by the Regional Commercial Manager or General Manager. Fully utilize all company systems and processes; assist in office-based support when necessary. Collaborate with internal departments to drive customer loyalty through Price Risk Management proposals and sustainability offerings. Work closely with colleagues across the business to strengthen the overall customer offering and improve loyalty. Process customer orders, manage queries, and consistently deliver outstanding customer service. Champion a health and safety-focused culture at all times. Conduct customer meetings and account reviews via video conferencing tools when face-to-face meetings are not possible. Collaborate with the Regional Commercial Manager and Marketing Department to minimize customer churn through targeted campaigns and portfolio action plans. Maintain a professional and reputable approach in all internal and external interactions. Ensure consistency of job functions and processes across businesses in the UK to promote operational unification. Maximize sales opportunities by targeting vertical markets across Agricultural, Industrial, and Farm Group sectors, for both rigid and articulated delivery modes. Integrate newly acquired business accounts from the Business Development team into the existing portfolio, ensuring thorough follow-up to explore cross-sell and up-sell opportunities and strengthen customer relationships. Manage financial risk by working alongside the Credit Department to ensure customers trade within agreed financial terms and limits. Essential Skills: Field-based sales and business development experience, ideally within Commercial, Agricultural, or Industrial sectors. Key account management experience in a target-driven environment. Full UK driving licence. Strong computer skills, particularly in Microsoft Word, Excel, and Outlook. Excellent interpersonal and communication skills (oral and written). Ability to thrive in a high-pressure, KPI-driven environment. Self-motivated and able to work independently as well as within a team. Proven track record in a competitive sales environment. Skilled in building long-term relationships to promote customer loyalty and repeat business. Proactive and capable of working on your own initiative. Ability to develop professional relationships with a wide range of customers. Desired Skills: Experience in a target-driven telephony sales environment is highly desirable. Hours of Work: Monday to Friday, 8:00 AM – 5:00 PM (with a one-hour lunch break) Office-based from Monday to Wednesday; remote work on Thursday and Friday Note: A full driving licence and access to a vehicle are likely required due to the role’s regional nature. ....Read more...