Guest Services Manager Jobs   Found 9 Jobs, Page 1 of 1 Pages Sort by: Relevance Date

Service Manager - High-Energy Concept

Service Manager - High-Energy ConceptBoston, MA $70,000 – $75,000 + BenefitsThis is a great opportunity to join one of our clients - a fun, high-volume, hospitality-driven restaurant group known for casual but vibrant energy, strong culture, and busy dining rooms. The concept blends bold Asian cuisine flavors, cocktails, music, and atmosphere into a guest experience.They’re looking for a guest focused Service Manager who thrives in fast-paced restaurants, loves leading teams from the floor, and knows how to balance hospitality with strong operational execution.What You’ll Be Doing Running high-energy services and leading from the floorTraining, coaching, and developing FOH team membersDriving guest experience and handling service recovery when neededMaintaining strong operational, cleanliness, and health & safety standardsHelping manage labor, workflow, and daily restaurant performance What We’re Looking For 1+ yeas of previous Manager experience in a high-volume restaurant environmentSomeone who thrives in fast-paced, energetic conceptsExcellent guest interaction and hospitality mindsetOrganized, adaptable, and calm under pressureWillingness to work nights, weekends, and holidaysFood safety certification or willingness to obtain ....Read more...

Director of Rooms

Director of RoomsLocation: Nashville, TN Salary: $120,000 - $130,000 (Negotiable depending on experience) Package: Competitive salary, annual bonus, comprehensive benefits, PTO, health insurance, retirement plan, and career development opportunities.Director of RoomsI am hiring on behalf of a prestigious luxury hotel seeking an experienced Director of Rooms to lead all Rooms Division operations. This is an exciting opportunity for a hospitality leader who is passionate about delivering exceptional guest experiences while driving operational excellence across Front Office, Housekeeping, Guest Services, and related departments.The successful candidate will oversee the daily operation of the Rooms Division, ensuring the highest standards of service, efficiency, and guest satisfaction while leading and developing high-performing teams.Key Responsibilities Oversee all Rooms Division operations, including Front Office, Housekeeping, Guest Services, and related departments.Lead, mentor, and develop departmental leaders and team members to deliver exceptional service standards.Drive guest satisfaction by maintaining luxury service standards and resolving guest concerns effectively.Manage departmental budgets, labor costs, and operational performance to achieve financial objectives.Collaborate with other hotel departments to ensure seamless guest experiences and operational efficiency.Ensure compliance with company standards, safety regulations, and brand service expectations. Ideal Candidate Previous leadership experience as a Director of Rooms, Rooms Division Manager, or similar senior hotel operations role.Strong background within luxury hotels or upscale hospitality environments.Proven ability to lead large teams while driving guest satisfaction and operational excellence.Excellent leadership, communication, organizational, and financial management skills.  If you're an experienced Rooms Division leader looking to join a luxury hospitality operation where you can make a meaningful impact, we'd love to hear from you. Apply today to learn more about this confidential opportunity. ....Read more...

Retreat and Guest Relations Manager

Position Title: Retreat and Guest Relations ManagerSalary: Up to £44,000 per annum + BenefitsHours: Full time 40 hours per week, 5 days over 7 to include weekends and bank holidaysBased at Ampleforth Abbey YO62 4ENLine Manager: Head of Guest OperationsKey relationships: The Monastery Lead for HospitalityLine management of: 2 x Retreat Coordinators1 x Event CoordinatorVolunteers within Retreats & Events About Ampleforth AbbeyAmpleforth Abbey is home to the UK’s largest Benedictine Monastic Community, rooted in the Rule of St Benedict, whose mission is to seek God through prayer and service, and to invite others to experience faith in action.Located in the Howardian Hills north of York, the Abbey sits within an Area of Outstanding Natural Beauty and welcomes thousands of visitors each year to its Retreat Centre, Visitor Centre, Shop and Tea Room.Ampleforth Abbey Trust is a registered charity, working alongside the Monastic Community to support its mission. With around 60 lay staff, the Trust delivers on a five-year strategy, “Choosing a Future Together”, to ensure a sustainable, faith-led future for the Abbey.Supporting the Monastic Community’s charism of Welcome and Hospitality, the Guest Relations Manager oversees, facilitates and delivers full-service support from an initial enquiry to the conclusion of a visit, providing excellent guest service for all retreatants, visitors, groups and for guests on tours and commercial events, while delivering on the aims of high occupancy, seamless coordination, excellent guest service and maximising revenue across all guest experiences.If you enjoy working in a friendly peaceful atmosphere, meeting new people, being part of a hardworking team Ampleforth Abbey is perfect for you!Core to this role is the delivery of a guest and hospitality experience commensurate with the aims of the Ampleforth Benedictine Community.The main responsibilities are as follows but are not limited to:-1. Guest Relations and Front of House for Ampleforth Abbey Trust Provide a first point of Benedictine welcome to all guests, visitors and enquirers.Working closely with the Monastic Lead, manage and implement the annual programme of retreats.Work closely with the Monastic Community in the delivery of the retreat programme and a welcoming environment for all guests.Manage all guest bookings for retreat guests, group tours, day visitors, conferences and events.Oversee guest arrivals, check-in/check-out processes.Oversee the provision of a Benedictine welcome to all group and event visitors.Liaise and coordinate with other departments to ensure a smooth operational service to guests and visitors.Work with the Housekeeping Supervisor to ensure rooms are serviced on time and with the relevant personal requirements.Act as the senior point of escalation for guest complaints and service recovery, resolving issues swiftly and to the guest's satisfaction.Liaise and coordinate with the Marketing team and Monastic Community on the receiving of donations. 2. Team Leadership & Management Set the standard, lead and motivate the Coordination team in the provision of a professional and excellent Benedictine guest experience.Liaise regularly with the Monastic Lead of Hospitality to ensure delivery of the Community’s aims.Liaise regularly with the Guest Operations Manager and other on site team members to ensure the smooth delivery of services for all guest bookings.Participate in all Ampleforth Abbey Trust team meetings appropriate to the Role of Guest Relations Manager.Lead regular team meetings for the management of the team’s workload and the delivery of efficient and proactive guest support services.Conduct regular performance reviews to develop the skills and personal development of the Coordination team members.Lead or arrange training for team members, appropriate to their role.Set clear performance targets for retreat and event bookings.Manage rotas and staffing levels and ensure appropriate cover including weekends and bank holidaysEnsure compliance in all aspects of Health and Safety, G.D.P.R. and Safeguarding in accordance with the Trust’s Policies and Procedures. 3. Reservations & Revenue Management Manage the booking calendar for Ampleforth Abbey Trust.Oversee all individual and group retreat reservations.Oversee the coordination of all group tours bookings.Optimise room occupancy and venue space utilization.Handle complex customer enquiries and escalations efficiently.Process invoices, deposits and final billing reports accurately.Track and report on key KPIs.Present monthly performance summaries and guest feedback analysis. 4. Conferences, Concerts & Events Management Serve as the primary contact for all external hire arrangements.Negotiate contracts, rates and terms for corporate conferences and events.Coordinate ticketing, seating plans and logistics for events and concerts.Liaise with internal and external caterers, audio visual technicians, and facilities’ teams for the smooth delivery of all events.Manage the Event Coordinator and handover to the Operations team to ensure flawless on-site delivery of events. 5. Customer Experience & Quality Control Ensure the Benedictine charism of Hospitality is at the heart of the guest experience.Create a warm, welcoming, professional Benedictine guest experience for all guests.Identify opportunities, including via guest feedback, to elevate service standards and enhance the guest experience, delivering and reviewing them on an ongoing basis.Ensure special guest requirements and dietary needs are logged and delivered. Ensure all health and safety compliance requirements and documentation are fulfilled across the guests’ experience. Any other duties, as required by the Head of Guest Operations, Executive Team, Abbot or Monastery Lead for Hospitality, which pertain to the provision of a good guest experience at Ampleforth Abbey.About You Previous experience in a similar roleStrong leadership and team management skillsBe a team player, flexible and reliable with a can-do attitudeExcellent guest service and communication abilitiesGood organisational skills with excellent attention to detailStrong problem-solving skills with the ability to manage multiple priorities.Own transport requiredExperience working in a heritage, visitor attraction, or faith-based settingInterest in history, heritage, or monastic traditionCalm, approachable, and professional mannerRespect and support for the spiritual and historic nature of the AbbeyAbility to work in a sometimes quiet, reflective environment Working Conditions Includes weekends, bank holidays, and occasional eventsFast-paced environment during peak visitor seasons Benefits Up to 8% employer-matched pensionLife assuranceFree lunch during working hoursFree on-site parking20% discount at the Tea room and Abbey ShopCycle to Work SchemeChristmas ClosureHistoric Houses and Yorkshire Great Houses, Castles and Gardens passes to borrowEmployee Assistance programmeRetail savings platform50% discount on fitness suite, swimming and other activities at St Albans Centre Ampleforth Abbey Trust is committed to the highest standards of safeguarding. All appointments are subject to an enhanced DBS check and satisfactory references.Interested?  If you feel that you possess the relevant skills and experience, then please submit your CV for review.    INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful. ....Read more...

Front of House Manager

GUEST RELATIONS & EVENTS MANAGERABINGDONUP TO £35,000 + EXCELLENT BENEFITS + EVENTS + LONG-TERM CAREER THE OPPORTUNITY: Are you a Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or Duty Manager looking to transfer your hospitality experience into a unique client-facing career? We’re recruiting for a highly respected specialist business that has become one of the world’s leading names in Aviation and Military Fine Art. Working with collectors across the UK and internationally, the company also attends prestigious airshows, exhibitions and military events. This is not a traditional sales position, and previous sales experience is not required. The company is looking for someone from a hotel or hospitality background who understands exceptional service, builds relationships naturally and can manage the complete client journey. You’ll join a friendly team of 14 people in a stable, long-established business where many employees have built successful careers. THE ROLE: Build relationships with new and existing collectors Provide a polished, highly personal client experience Understand clients’ requirements and recommend suitable artwork Manage enquiries and orders from the first conversation through to delivery Coordinate worldwide shipping for high-value artwork Keep clients updated and provide excellent after-sales service Represent the company at prestigious airshows and exhibitions Develop relationships with VIP clients, artists and military organisations Support gallery events and generate new client relationships Maintain accurate customer and order information Travel to a small number of UK events each year using company vehicles THE PERSON: This role would suit someone currently working as a: Front of House Manager Reservations Manager Hotel Manager Guest Relations Manager Front Office Manager Hotel Duty Manager Reception Manager Assistant Hotel Manager Guest Services Manager Head Receptionist Hotel Receptionist Hospitality Manager Events Manager or Events Coordinator Restaurant Manager You’ll need: Experience within a hotel, hospitality or premium customer-service environment Excellent communication and relationship-building skills A professional, confident and well-presented approach Strong organisation and attention to detail The ability to manage several clients, orders and priorities A proactive approach to resolving customer queries Confidence speaking with VIP and international clients Flexibility to attend occasional weekend events planned well in advance A full UK driving licence No previous experience in sales, fine art or aviation is required. Full training will be provided. THE BENEFITS: Salary up to £35,000 More sociable working pattern than many hotel and hospitality roles Long-term career opportunity Friendly and supportive team Excellent training and ongoing support Prestigious aviation and military events Company vehicle for business travel Varied role combining client service, events and relationship management Stable business with an excellent reputation and loyal international customer base If you’re an experienced Front of House Manager, Reservations Manager, Hotel Manager, Guest Relations Manager or hospitality professional looking for a new career direction, apply today. By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services. ....Read more...

General Manager

Start: ASAPSalary: NegotiableLanguages: Italian and EnglishLocation: MilanMy client is an iconic luxury venue in Milan and is seeking an exceptional General Manager to lead its operations, guest experience, commercial performance, and people strategy.This is a high-profile leadership role for a hospitality professional who understands that true luxury is defined by personal recognition, emotional intelligence, flawless execution, and the ability to make every guest feel genuinely at ease.The successful candidate will combine refined hospitality instincts with strong operational discipline, commercial awareness, and the confidence to lead a large, diverse team in one of Milan’s most prestigious environments.Role PurposeThe General Manager will have overall responsibility for the venue’s day-to-day operation, financial performance, service culture, reputation, and long-term development.This role requires a highly visible and hands-on leader who is present on the floor, knows the venue’s guests and team members personally, anticipates needs before they are expressed, and ensures that every interaction reflects the standards of an iconic luxury destination.Outstanding luxury leadership depends on the balance between guest satisfaction, team performance, profitability, and emotional intelligence.Key ResponsibilitiesGuest experience and luxury standards Create a consistently exceptional and highly personalised guest experience across every area of the venue.Build genuine relationships with regular, influential, and high-profile guests, remembering preferences, occasions, and personal details.Ensure guests are welcomed with warmth, discretion, confidence, and effortless professionalism.Personally oversee VIP arrivals, private events, special occasions, and sensitive guest requirements.Anticipate guest needs and resolve concerns quickly, discreetly, and generously.Establish service standards that are refined, natural, and never mechanical.Ensure every detail—from arrival and ambience to farewell—is delivered with precision. VIP and high-profile guest management Act as the senior point of contact for VIP guests, owners, celebrities, international visitors, and strategic partners.Develop trusted relationships with private offices, luxury brands, concierge services, hotels, embassies, corporate clients, and influential local networks.Manage confidential information with absolute discretion.Coordinate bespoke arrangements, security requirements, privacy expectations, and personalised experiences.Protect the venue’s reputation by responding calmly and decisively to sensitive or high-pressure situations. Operational leadership Take full responsibility for the smooth, efficient, and profitable operation of the venue.Lead all operational departments, including front-of-house, food and beverage, events, guest relations, reservations, finance, security, and facilities.Establish and maintain operating procedures, quality standards, service protocols, and performance controls.Remain highly visible during peak periods, major events, VIP visits, and operationally sensitive moments.Ensure consistent coordination between departments and eliminate gaps in communication.Maintain the highest standards of presentation, cleanliness, ambience, safety, and maintenance.Use guest feedback, operational data, and team insight to drive continuous improvement. Leadership and people development Lead, inspire, and develop a large multicultural team with clarity, respect, and consistency.Build a culture of accountability, pride, discretion, warmth, and service excellence.Set clear expectations and ensure that every team member understands the venue’s standards.Recruit, coach, mentor, and retain high-performing managers and frontline colleagues.Develop strong department heads and create clear succession plans.Ensure training is practical, continuous, and aligned with the venue’s luxury service philosophy.Recognise exceptional performance while addressing underperformance fairly and promptly.Lead by example through personal presence, composure, energy, and professional conduct. Commercial and financial performance Own the venue’s budget, P&L, revenue performance, cost control, and profitability.Develop commercial strategies that strengthen revenue, average spend, repeat visitation, and client loyalty.Work closely with Sales, Marketing, Revenue, and Events teams to maximise business opportunities.Monitor financial performance, labour costs, productivity, purchasing, and supplier relationships.Identify opportunities to improve margins without compromising the guest experience.Present regular performance updates and strategic recommendations to ownership or the executive board. Brand and reputation Safeguard and enhance the venue’s position as one of Milan’s leading luxury destinations.Ensure all guest touchpoints reflect the venue’s identity, values, and level of prestige.Collaborate with marketing and communications teams on brand positioning, partnerships, events, and public relations.Maintain strong relationships with the local luxury, fashion, business, cultural, and hospitality communities.Monitor guest feedback, media coverage, social reputation, and market developments. ....Read more...

Restaurant Manager

Start: ASAPLocation BrusselsLanguages: French, English, DutchI am looking for an experienced Restaurant Manager to lead a high-volume, service-driven restaurant in Brussels.This is a hands-on leadership role for someone who thrives during busy dinner services, sets the standard for hospitality, and knows how to build, train, and retain a strong team.The ideal candidate combines operational excellence with strong people leadership, has a solid understanding of Belgian employment law, and is passionate about delivering outstanding guest experiences every night.Your RoleAs Restaurant Manager, you will be responsible for the day-to-day running of the restaurant, with a strong focus on service quality, team performance, and compliance.Operations & Service Lead the restaurant through busy lunch and especially busy dinner services, ensuring smooth, timely, and polished service.Set and uphold high standards of hospitality, table management, and guest care.Monitor floor operations, anticipate bottlenecks, and solve issues in real time.Ensure the dining room, bar, and service areas are always to standard.Work closely with the kitchen to ensure seamless front- and back-of-house coordination. People, Training & Recruitment Recruit, onboard, and train FOH staff (servers, hosts, bartenders, runners).Build and maintain a motivated, professional team with a strong service culture.Plan rosters in line with Belgian labour regulations and business needs.Conduct regular training on service standards, menu knowledge, wine/beverage, and upselling.Provide coaching, feedback, and performance management; address underperformance promptly and fairly. Guest Experience Act as the visible host on the floor, greeting guests and handling special requests.Resolve complaints calmly, professionally, and with a focus on recovery and retention.Monitor guest feedback (online reviews, comment cards) and implement improvements.Build relationships with regulars and VIP guests. Compliance & Administration Ensure full compliance with Belgian employment law, including:Working hours, rest periods, and break rulesContracts, student jobs, and part-time arrangementsPayroll input, time tracking, and documentationMaintain accurate records for labour inspections and audits.Oversee cash handling, end-of-day reconciliations, and basic reporting.Support budgeting and cost control (labour, waste, stock). Your Profile Proven experience as a Restaurant Manager or Assistant Restaurant Manager in a busy, quality-focused restaurant in Brussels.Solid understanding of Belgian employment law and practical experience managing rosters, contracts, and compliance.Strong leadership skills: able to train, motivate, and develop a diverse FOH team.Excellent customer service instincts; calm and professional under pressure.Thrives in a fast-paced dinner service environment; comfortable being on your feet and leading from the floor.Fluent in French and/or Dutch; good English is a plus.Organised, hands-on, and solution-oriented; leads by example.Passionate about food, wine, and hospitality. ....Read more...

Bar Manager - Independent hospitality Venue - £40,000 - Leamington Spa

Bar Manager - Independent hospitality Venue - £40,000 - Leamington SpaWe’re recruiting an experienced Bar Manager to support the General Manager at a busy, independent hospitality venue in Leamington Spa.This is a varied, hands-on role within a lively operation offering craft beer, cocktails, quality food, live music and private events. You’ll help lead the venue day to day, with particular responsibility for the bar operation, drinks standards and team performance.The Role Support the General Manager with the daily running of the venueLead the bar team from the front during busy services and late-night tradingMaintain excellent standards across cocktails, craft beer, wines and spiritsRecruit, train and develop a confident, knowledgeable teamManage stock, ordering, cellar operations and supplier relationshipsControl wastage, margins, labour costs and other key performance figuresHelp deliver live music nights, private parties and large corporate eventsEnsure licensing, health and safety, and food hygiene standards are consistently metHandle guest feedback quickly and professionallyStep up and take full ownership of the venue in the General Manager’s absence About You Previous experience as a Bar Manager, Deputy Manager or strong Assistant ManagerA genuine passion for drinks, particularly cocktails and craft beerComfortable working in a high-energy, late-night environmentCommercially aware, with experience managing stock, margins and labourA confident people manager who enjoys coaching and developing teamsOrganised, resilient and calm under pressureExperience with live entertainment, events or private hire would be advantageousAvailable to work evenings, weekends and bank holidays What’s on offer A key leadership role within a vibrant, multifaceted venueThe opportunity to work closely with an experienced General ManagerGenuine autonomy and scope to influence the drinks offerTraining, development and future career progressionA supportive, independent working environmentIf you’re an energetic hospitality leader who knows how to run an outstanding bar, build a brilliant team and create memorable guest experiences, we’d love to hear from you. ....Read more...

Assistant General Manager - Independent Neighbourhood Pub and Dining Room - £40,000

Assistant General Manager - Independent Neighbourhood Pub and Dining Room - £40,000We’re looking for a driven and enthusiastic Assistant General Manager to join this independent neighbourhood pub and dining room in South West London.This is an exciting opportunity for an experienced hospitality professional who loves great food, quality drinks and genuinely warm service. Working closely with the General Manager, you’ll help lead the team, oversee day-to-day operations and ensure every guest leaves wanting to return.Our ideal candidate will be a confident and positive leader who enjoys being present on the floor. You’ll know how to motivate a team, maintain high standards and create a welcoming atmosphere, even during the busiest services.What you’ll be doing Supporting the General Manager with the smooth running of the businessLeading shifts and delivering consistently excellent guest experiencesRecruiting, training, developing and motivating the front-of-house teamMaintaining high standards of service, presentation, cleanliness and complianceManaging bookings, private events and special occasionsSupporting stock control, ordering, rotas and wage managementHelping to grow sales and improve commercial performanceBuilding lasting relationships with guests and the local communityTaking responsibility for the venue in the General Manager’s absence What we’re looking for Previous management experience in a quality pub, bar or restaurantA natural leader with a hands-on, lead-from-the-front approachA genuine passion for hospitality, seasonal food and great drinksStrong communication and organisational skillsCommercial awareness and confidence working with targets and budgetsThe ability to remain calm, upbeat and decisive under pressureFlexibility to work evenings, weekends and busy seasonal periodsA proactive attitude and a real desire to develop your career What we offer A key role within a friendly, ambitious independent businessA supportive and enjoyable working environmentTraining and opportunities for career progressionStaff meals and employee discountsThe chance to contribute ideas and make a genuine impactCompetitive salary and benefits, based on experience If you’re an energetic hospitality professional who takes pride in creating memorable experiences and bringing out the best in a team, we’d love to hear from you. ....Read more...

General Manager - Premium Coastal Restaurant - Jersey - £55,000 + Free Accommodation

General Manager – Premium Coastal Restaurant – Jersey - £55,000 + Free AccommodationWe’re looking for an exceptional General Manager to take the lead at one of Jersey’s standout hospitality venues – a high-profile, all-day restaurant and bar in an incredible coastal setting.This is a substantial operation with a strong food and beverage offering busy seasonal trade and a fantastic outdoor space. From breakfast and relaxed daytime dining through to cocktails, dinner and private events, it’s a venue with multiple revenue streams and plenty of opportunity for an ambitious GM to make their mark.We need a commercial, hands-on and people-focused operator who knows how to run a busy venue properly while still delivering the kind of guest experience that keeps people coming back.The Package £45,000 BaseTRONC on top and BonusFree Accommodation Tax Benefits from living on the Island The Role As General Manager, you’ll take full ownership of the day-to-day and commercial performance of the business.You’ll lead and develop a sizeable front and back of house team, work closely with the kitchen leadership and ensure consistently high standards across food, drink, service and atmosphere.Key responsibilities will include:Full P&L ownership and delivery against budgetDriving sales, profitability and overall venue performanceRecruiting, developing and retaining a high-performing teamMaintaining excellent standards of service and guest experienceManaging labour, stock, margins and controllable costsWorking closely with the Head Chef to deliver a strong and consistent food offerMaximising revenue across dining, drinks, outdoor trade and private eventsBuilding a strong culture of accountability, hospitality and developmentEnsuring the venue is operationally excellent, compliant and always ready for a busy serviceIdentifying opportunities to grow the business and strengthen its position in the local market Who We’re Looking For You’ll already be operating at General Manager level within a quality, high-volume restaurant, bar or premium pub environment, or be a very strong Deputy/AGM ready for a significant step up.We’re particularly interested in people who can demonstrate:Experience managing a high-volume food and beverage operationStrong commercial and financial acumenA track record of driving revenue and controlling costsExcellent leadership and team development skillsHigh standards and a genuine passion for hospitalityConfidence managing both restaurant and bar operationsExperience with seasonal peaks and changing trading patternsThe ability to remain visible, calm and decisive during busy servicesA proactive approach – someone who sees opportunities rather than waiting to be told what to do ....Read more...