Guest Services Manager / Front Office Manager – Location: Florida Compensation: Approx. $110,000 USD + bonus potential up to 30% Benefits: Subsidized housing, relocation assistance, comprehensive benefits package, 401(k), PTO, and hotel discountsWe are recruiting on behalf of an award-winning luxury island resort in the Florida Keys seeking an experienced Guest Services Manager / Front Office Manager to lead the front office and guest experience operation. This is an exciting opportunity for a polished hospitality leader with a strong luxury resort background and a passion for delivering highly personalized guest experiences within an intimate island setting.Key Responsibilities
Oversee daily Front Office and Guest Services operationsLead, mentor, and develop the guest services teamEnsure exceptional and personalized guest experiences throughout the stayManage VIP arrivals, guest relations, and service recoveryCollaborate with operational departments to ensure seamless service executionOversee scheduling, staffing, labour management, and departmental operationsSupport recruitment, onboarding, and team development initiatives
Ideal Candidate Profile
Previous leadership experience within luxury resort or high-end hospitality environments requiredStrong Front Office or Guest Services management backgroundHighly polished leadership style with exceptional guest interaction skillsProven ability to lead teams within luxury hospitality operationsStrong communication, organizational, and problem-solving abilitiesBoutique luxury or island resort experience is strongly preferred
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Front of House Manager – Award-Winning Luxury Hotel, Cotswolds Salary: £38,000 per annum + benefits Full-Time | PermanentAre you a passionate hospitality professional with a talent for delivering exceptional guest experiences? We are seeking an experienced and inspiring Front of House Manager to lead the guest journey within an award-winning spa at one of the Cotswolds' most prestigious hotels.This is an exciting opportunity to join a luxury destination renowned for its outstanding service, tranquil spa facilities, and commitment to excellence.As Front of House Manager, you will oversee the day-to-day operation of the spa reception and guest services team, ensuring every guest receives a warm welcome and a seamless, memorable experience from arrival to departure. You will lead by example, creating a positive and professional environment while maintaining the highest standards of service and presentation. Typical front-of-house leadership responsibilities include managing reception operations, guest service standards, team performance, training, scheduling, and handling guest feedback.Responsibilities
Lead, motivate and develop the Spa Reception and Front of House team.Deliver exceptional guest experiences, ensuring service exceeds expectations.Manage spa bookings, guest enquiries and daily reception operations.Handle guest feedback and resolve issues professionally and efficiently.Ensure all guest-facing areas are maintained to the highest standards.Monitor team performance and provide coaching, training and development.Work closely with the Spa Manager and wider hotel departments to ensure seamless operations.Assist in achieving departmental targets, revenue goals and guest satisfaction scores.Maintain accurate reporting, rota management and operational procedures.
Requirements
Previous experience in a Front of House, Reception Management or Spa Management role within a hotel, spa or luxury hospitality setting.Strong leadership and people management skills.Outstanding communication and customer service abilities.A hands-on approach with excellent attention to detail.Experience managing guest complaints and service recovery.Ability to work effectively in a fast-paced environment.Flexible approach to working hours, including weekends and peak trading periods.....Read more...
An exciting opportunity has arisen for a Front Office Manager to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers maximum salary of £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
? Support revenue generation and optimise yield across the hotel.
? Contributing to the hotel's overall growth and guest satisfaction.
? Lead training initiatives and ensure implementation of standard operating procedures across relevant departments.
? Collaborating with senior management to uphold operational standards and enhance guest experience.
What we are looking for:
? Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front of house manager, Guest Experience Manager, Guest services Manager or in a similar role.
? Have at least 2 years of experience.
? 4-star hotel experience would be preferred.
? Social media savvy professional with background in leading, managing, and developing a team.
? Excellent communication and customer service skills.
Whats on offer:
? Competitive salary
? Discounted or free food
? Employee discount
? Gym membership
? On-site parking
This is a fantastic opportunity for a Front Office Manager to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more inf....Read more...
An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
? Leading and coordinating reception, reservations, nights, and housekeeping teams
? Supporting revenue management and yield opportunities across the business
? Supporting marketing activity, including social media content creation and regular updates
? Implementing and maintaining consistent operational procedures
? Driving guest satisfaction and service standards across departments
? Working closely with senior operations to ensure smooth day-to-day running
? Contributing to sales growth through online engagement and promotional activity
What we are looking for:
? Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
? Have at least 2 years of experience.
? 4-star hotel experience would be preferred.
? Social media savvy professional with background in leading, managing, and developing a team.
? Excellent communication and customer service skills.
Whats on offer:
? Competitive salary
? Discounted or free food
? Employee discount
? Gym memb....Read more...
An exciting opportunity has arisen for a Front Office Manager to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers maximum salary of £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
* Support revenue generation and optimise yield across the hotel.
* Contributing to the hotel's overall growth and guest satisfaction.
* Lead training initiatives and ensure implementation of standard operating procedures across relevant departments.
* Collaborating with senior management to uphold operational standards and enhance guest experience.
What we are looking for:
* Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front of house manager, Guest Experience Manager, Guest services Manager or in a similar role.
* Have at least 2 years of experience.
* 4-star hotel experience would be preferred.
* Social media savvy professional with background in leading, managing, and developing a team.
* Excellent communication and customer service skills.
Whats on offer:
* Competitive salary
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
This is a fantastic opportunity for a Front Office Manager to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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An exciting opportunity has arisen for a Front Office Manager / Receptionist to join a well-established hotel, renowned for delivering exceptional guest experiences.
As a Front Office Manager / Receptionist, you will be responsible for overseeing the reception, reservations, night and housekeeping teams, ensuring smooth front office and housekeeping operations
This full-time role offers salary of up to £30,000 and benefits. Candidates currently working as Front Office Managers, as well as those in more junior positions, will both be considered.
You will be responsible for:
* Leading and coordinating reception, reservations, nights, and housekeeping teams
* Supporting revenue management and yield opportunities across the business
* Supporting marketing activity, including social media content creation and regular updates
* Implementing and maintaining consistent operational procedures
* Driving guest satisfaction and service standards across departments
* Working closely with senior operations to ensure smooth day-to-day running
* Contributing to sales growth through online engagement and promotional activity
What we are looking for:
* Previously worked as a Hotel Front Office Manager, Front Office Manager, Front Desk Manager, Reception Manager, Assistant Front Office Manager, Reservations Manager, Front Desk Receptionist, Hotel Administrator, Front Office Administrator, Reception Supervisor, Front Desk Supervisor, Front Office Supervisor, Hotel Receptionist, Administrative Assistant, Front of house manager, Guest Experience Manager, Guest services Manager, Reception Administrator or in a similar role.
* Have at least 2 years of experience.
* 4-star hotel experience would be preferred.
* Social media savvy professional with background in leading, managing, and developing a team.
* Excellent communication and customer service skills.
Whats on offer:
* Competitive salary
* Discounted or free food
* Employee discount
* Gym membership
* On-site parking
This is a fantastic opportunity for a Front Office Manager / Receptionist to make a meaningful impact within a dynamic hotel environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Director of RoomsCompensation: $14,000 USD per month + bonus & incentivesRotation: 4 months on / 2 months offBenefits: Single cabin accommodation and onboard benefits included An exciting opportunity for luxury experienced Hotel General Manager with this prestigious international luxury cruise brand. This is a senior leadership opportunity for a dynamic hospitality professional with a strong background in luxury hotels, or cruise operations, & exceptional guest experience delivery. Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
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Director of RoomsCompensation: $14,000 USD per month + bonus & incentivesRotation: 4 months on / 2 months offBenefits: Single cabin accommodation and onboard benefits included An exciting opportunity for luxury experienced Hotel General Manager with this prestigious international luxury cruise brand. This is a senior leadership opportunity for a dynamic hospitality professional with a strong background in luxury hotels, or cruise operations, & exceptional guest experience delivery. Key Responsibilities
Provide strategic leadership across all Rooms Division operations, ensuring exceptional guest satisfaction and service consistency throughout the voyageOversee Front Office, Guest Services, Housekeeping, and related operational departments, maintaining the highest luxury hospitality standardsLead, mentor, and develop onboard teams, fostering a culture rooted in professionalism, collaboration, and personalized guest serviceDrive operational efficiency, labour management, and cost control initiatives while maintaining an uncompromising guest experienceActively engage with guests to ensure service excellence, proactively resolving concerns and enhancing the overall onboard experienceCollaborate closely with senior leadership and department heads to support operational alignment and ship-wide initiatives
Ideal Candidate Profile
Previous experience within luxury hotel operations is requiredLuxury cruise or shipboard hospitality experience is strongly preferredExtensive background within Rooms Division leadership roles in high-end hospitality environmentsProven ability to lead large, multicultural teams in fast-paced operational settingsStrong financial and operational management experience, including budgeting, labour planning, and service delivery oversight
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Restaurant General Manager Banff, Alberta, Canada $71,000–$77,000 per year (Full-time)Benefits: Vision care, dental care, full benefits package, pension plan, staff accommodation, travel discountsI am hiring on behalf of a leading luxury mountain resort in Banff seeking an experienced Restaurant General Manager to lead a flagship, high-end dining venue within a premium hospitality environment.This is a reservation-driven, experiential restaurant focused on elevated service, storytelling, and delivering exceptional guest experiences.Key Responsibilities:
Lead all front-of-house operations across breakfast and dinner servicesOversee scheduling, labour management, and daily operational readinessDeliver consistent, high-end service standards aligned with luxury hospitality expectationsPartner with culinary leadership to ensure seamless food, wine, and service executionDrive guest experience through intentional, detail-focused, and emotionally engaging serviceLead, coach, and develop a large FOH team through mentorship and accountabilitySupport wine program execution and service alignment with menu offeringsEnsure smooth execution of private dining and high-touch guest experiences
Requirements:
Proven experience as a senior Restaurant Manager or General Manager in a high-end, reservation-driven restaurantStrong background in luxury hospitality, destination dining, or hotel F&B operationsStrong leadership skills with a hands-on, team-focused management styleSolid wine knowledge and ability to work closely with sommeliers or wine programsAbility to manage large teams in fast-paced, high-expectation environmentsProServe certification requiredMust be legally eligible to work in Canada (no visa sponsorship available)
This is a strong opportunity to join a world-class luxury mountain resort offering excellent benefits, accommodation support, and long-term career progression.....Read more...
General Manager – Casual Premium Dining – Up to £60,000We're partnering with a fantastic independent restaurant to recruit a passionate and driven General Manager for a premium casual dining concept. Offering an all-day dining experience centred around quality ingredients and small sharing plates, this business has built a strong reputation for exceptional hospitality and a welcoming neighbourhood atmosphere.We're looking for a hands-on operator who loves being on the floor, leading from the front, and creating memorable guest experiences. You'll be responsible for managing a team of 20+ while working closely with the owners/directors to drive standards, performance, and team culture.What we're looking for:
Previous General Manager experience within a premium casual dining or quality restaurant environmentStrong Front of House leadership and operational management skillsA hands-on management style with the confidence to lead busy servicesExperience working closely with owners, founders, or directorsProven ability to manage, develop, and inspire teams of 20+Strong understanding of labour, sales, and restaurant performance metricsResilient, proactive, and able to perform under pressurePositive attitude with a genuine passion for hospitality and peopleA natural leader who creates a positive and engaging working environment
Key responsibilities:
Lead the day-to-day operation of the restaurantDrive exceptional guest service and maintain high operational standardsRecruit, train, develop, and retain a high-performing teamWork collaboratively with the owners/directors on business performance and growthManage labour, costs, and operational efficienciesEnsure a strong culture of accountability, teamwork, and hospitality excellence
If you are keen to discuss the details further, please apply today, send your CV to Kate B, or call 0207 790 2666.....Read more...
Job Title: Hotel & Restaurant Manager Location: Žalec, Slovenia Salary: € 4000 - € 6000, net per month Start Date: ASAPWe are seeking a dynamic and experienced Hotel & Restaurant Manager to lead, manage, and oversee all operations of our hotel and dining services. In this role, you will be responsible for ensuring exceptional guest experiences, optimizing business performance, and maintaining the highest standards of service, safety, and efficiency.Key Responsibilities
Lead, manage, plan, organize, coordinate, and control all work operations within the hotel and restaurant.Develop and implement operational and business plans, strategies, and instructions to achieve organizational goals.Prepare analyses and reports, and implement cost optimization and risk reduction measures.Participate in sales promotion activities and contribute to the preparation and implementation of investments.Monitor innovations and industry trends, and drive their implementation to enhance service quality.Motivate, train, and evaluate employees, ensuring high performance and job satisfaction.Ensure smooth information flow, keep employees informed, and maintain efficient work processes.Uphold service quality, safety standards, and guest satisfaction, while managing relationships with business partners and customers.
Requirements
Education: Bachelor’s degree in Hotel Management, Hospitality, or Tourism, with knowledge of economics and management.Experience: Proven track record in a comparable management position (minimum 5 years) within the hotel and catering industry. Experience managing one or more hotels (international experience is a plus).Languages: Fluent English (required); willingness to learn Slovenian.Skills: Excellent proficiency in office tools, project management, and business process optimization.
We Offer
Permanent employment with a 6-month probationary period.Accommodation: Studio apartment provided, including 2 meals per day.
Job Title: Hotel & Restaurant Manager Location: Žalec, Slovenia Salary: € 4000 - € 6000, net per month Start Date: ASAPFor more information or to apply, please submit your CV to luizas@corecruitment.com....Read more...
General Manager – Buzzy Bar – Up to £48,000 + Bonus + Service ChargeWe're working with an exciting late-night venue that's looking for a charismatic and hands-on General Manager to lead their high-energy operation.This is a fantastic opportunity to join a vibrant bar with a buzzing atmosphere, a loyal customer base, and a strong reputation for delivering unforgettable nights. Managing a close-knit team of around 8, you'll be at the heart of the business, leading from the front and creating an environment where both guests and team members thrive.We're also open to speaking with ambitious Assistant General Managers who are ready to take the next step into their first General Manager role.What we're looking for:
Previous management experience within late-night bars, pubs, clubs, or high-volume hospitality venuesA hands-on leader who loves being on the floor and leading busy servicesFun, outgoing, and confident personality with a passion for hospitalityStrong people management skills and experience developing teamsCommercial awareness with the ability to drive sales and control costsSomeone who thrives in a fast-paced, energetic environmentA positive attitude and a genuine desire to create great guest experiences
If you are keen to discuss the details further, please apply today, send your CV to Kate B, or call 0207 790 2666.....Read more...
Reception Duties:
Product and service Quality:
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist the Team leader during the shift as required, ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
Switchboard:
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
Miscellaneous:
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To upsell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Administration Duties:
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre-orders and preparing function sheets for issue to all department
Training:
Monthly College attendance - One day per month Nottingham City Hub
Training Outcome:
Full-time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills
Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Full-Time; PermanentWage & Paygrade: $38.15/hr. (PG21) plus Benefit Allotment. Date Posted: January 09, 2026Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.We are seeking a reliable and hard-working Building Maintenance Technician that has a passion for facilities and ground maintenance. The Building Maintenance Technician will report to the Maintenance Manager and will work under the direction of the Chief Engineer, providing operational support with specific Building & Grounds Maintenance tasks, PMs and project-based work as assigned where applicable on and throughout all the PNE Facilities on the PNE grounds.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Building Maintenance Technician, your primary accountabilities will be to:
Support the Facilities & Maintenance Team led by the F&M Trades Manager, with specific WO inspections, minor repair tasks & project-based work as assigned on and throughout all the PNE Facilities on the PNE grounds.Support the F&M Trades Manager in the buildout of ALL site equipment and buildings in Limble.Carry out first call for WOs addressing minor repair and maintenance tasks and inspections to determine the nature of the repair so the decision to engage a red seal qualified technician can be made.Respond to and fix minor issues reported by occupants or identified during inspections.Support the teams in ensuring the building complies with all relevant safety codes and regulations and that all safety systems fire alarm sprinkler systems are fully operational.Oversee the pest control and other facility-based service contracts, inspecting for compliance.Assist with work set-up, completing projects and maintaining a safe clean work site.Operate vehicles and tools/equipment in compliance with all health and safety requirements as determined by WorkSafeBC, and all other applicable legislation and company policies.Operate mobile equipment (forklifts, scissor lifts, zoom booms) safely and responsibly.Completion of daily timesheets including compliance with Time-off request policy.Perform related duties as assigned when required or requested by the Maintenance Manager
What else?
Must have at least 3 years of Building & Facility Maintenance experience.Must have 5 years of hands-on tools, general repair experience.Understanding of service importance and a basic knowledge of building systems and infrastructure components and their purposes.Specialized training and or certifications an assetAbility to diagnose problems and identify solutions quickly and effectively.Ability to operate a variety of tools and power tools safely and effectively.Post-Secondary training in FM or Building Services is an asset.Must have a valid Class 5 BC Driver’s License and provide an up-to-date Driver’s Abstract confirming a clean driving record.Forklift experience and operator’s license favored.Must be capable of maneuvering heavy equipment on own or with assistance.Must be physically able to work in awkward positions.Must be a good communicator, capable of reading and writing for the purposes of written or oral instructions, timesheets and completing Limble Work Orders.Must be capable of working independently.Must be able to work from rough sketches or technical diagrams and interpret manufacturer instructions and specification.Must be able to perform detail-oriented work accurately and effectively.Must have effective interpersonal skills, including tact diplomacy and flexibility to work effectively with management, staff, contractors, and the public.Work Schedule: Tuesday to Friday 7:00AM – 5:00 PM.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Who we are…
The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 116-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.
At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community.
The Manager of Fair and Festival Operations is responsible for leading cross-functional teams in the creation and execution of our large-scale, internally produced events such as the annual Summer Fair as well as live entertainment events such as concerts, sporting events, and trade shows. They will drive business development while demonstrating effective project planning and processes to manage milestones, timelines, budgets, and priorities while working directly with complex matrixed teams and external partners.
We are looking for a collaborative, self-starter to take on the role within the Event Operations Team at the PNE. They will be responsible for planning and executing a wide range of live events and will be responsible for all event day deliverables. This individual will work closely with many departments within the organization to ensure a seamless event experience for PNE clients and guests. Our ideal candidate will have 4-6 years of event management experience within the hospitality industry.
Why join our Team?
Exhilarating and fun-loving culture
Flexible work environment
Opportunity for free or discounted tickets to shows, events, sports games, and much more
Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
Competitive compensation package
Opportunity to create lasting memories and friendships!
What will you do this year?
In your role as the Manager, Fair and Festival Operations, your primary accountabilities will be to:
Fair Planning and Corporate Services:
Assist with project management of the annual summer Fair, including facilitation of cross functional planning meetings and working group meetings and site layout planning (booking meetings, agendas, minutes, action item follow through etc.).
Oversee functional resource planning and execution for event rentals such as fence, tents, trailers and golf carts.
Oversee the Fair credential program, ensuring accurate allocation and distribution of credentials for vendors, suppliers and contractors.
Plan and facilitate entertainment and programming such as touring exhibits, activations and onsite experiences.
Monitors local cultural activity looking for opportunities to develop exhibits, participatory programs and new relationships adding to the mix of Fairtime activity.
Fair Exhibit space department:
Management of the Fairtime exhibition space sales and exhibit set-up activities for the 400,000 square feet of Fairtime indoor exhibition space, outdoor market spaces and food concessions.
Oversee the administration and processing of exhibit space applications and contracts.
Update exhibitor accounts: process exhibitor agreements, track payments, manage contracts and maintain records and reports.
Oversee all credential requirements (IDs, passes, parking) for vendors
Liaise with exhibitors regarding space allocations on site, outstanding contracts, payments, and other related documents.
Oversee concessionaire point of sale operations and act a support resource for external vendor group
Develops budget requirements and maintains control of the Fairtime exhibition space sales portion of the department budget.
Prepares floor plans of all buildings and outside grounds; recommends changes to layouts.
Event Management, Live Entertainment
Plan and execute a wide range of PNE events including but not limited to concerts, festivals, sporting events, community events and tradeshows
Develop and actively manage positive relationships with production managers, tradeshow producers, concert promoters and other PNE stakeholders
Act as the venue representative on event days by managing client requests and troubleshooting operational issues
Coordinate staffing levels, public safety, facility maintenance, load-in, load out and all other event operations
Ensure adherence to venue policies and procedures with respect to health and safety, alcohol management, customer service, and labour management
Ensure venues are prepared in accordance to contract requirements and client expectations
Create production schedules, timelines, event specs using Momentus system other event planning material
Work closely with the Ticketing Department on the event build, venue configuration and other ticketing matters
Assist the Sales Department with event billing and settlement procedures
What else?
Must have 4-6 years of experience in the live events industry
Diploma, Certificate or degree in Event Management, Business Administration or a relevant discipline or an equivalent combination of education & experience
Must be able to work an event-based work schedule which includes weekends, late nights, extended hours and extended workweeks.
Proven record of building strong relationships with the general public, industry partners and internal and external business stakeholders
Experience working in a similar venue is considered an asset
Knowledge of Momentus system is considered an asset. Ability to create planning documents and tools to efficiently execute events
Experience with production and technical personnel is considered an asset
Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines
Knowledge of the planning, production, and management of major events within the entertainment industry
Knowledge of CAD and/or Ungerboeck/Momentus system is considered an asset.
Ability to create planning documents and tools to efficiently execute events
Successful candidates must undergo a Criminal Record Check
Who are you?
Detail-oriented
Strong organizational skills
Eager self-starter
Motivated by fast-paced environments
Skilled at problem-solving
Effective communicator
Committed to striving for excellence
Time Management Expert
Where and when to APPLY?
Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.
Additional Information
The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a permanent, full-time position with a typical salary range of $72,000 - $80,000 per annum. The starting salary w
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