Senior Guest Relations Manager – 4* Hotel in LondonSalary: £36,500 + Upselling IncentivesAre you a passionate hospitality professional who thrives on creating exceptional guest experiences and building genuine relationships? We are looking for an experienced and commercially minded Senior Guest Relations Manager to join the team at a stylish 4* hotel in London.This is a fantastic opportunity for someone who combines a genuine passion for service with a strong commercial mindset. Alongside delivering a first-class guest journey, you will have the opportunity to maximise revenue through upselling rooms, upgrades and hotel services, with additional earning potential available.As Senior Guest Relations Manager, you will be a key face of the hotel, ensuring every guest receives a warm, personalised and memorable experience from arrival through to departure.You will lead by example, supporting the Front Office and Guest Relations teams while proactively identifying opportunities to enhance the guest experience and drive additional revenue.Responsibilities:
Leading and motivating the Guest Relations team to deliver consistently high service standards.Building strong relationships with guests and creating personalised experiences.Handling guest feedback and resolving any issues professionally and efficiently.Working closely with Front Office, Reservations, F&B and other departments to ensure a seamless guest journey.Proactively identifying upselling opportunities, including room upgrades, packages and hotel services.Driving commercial performance while maintaining a genuine and guest-focused approach.Supporting VIP and special occasion arrangements.Monitoring guest satisfaction and identifying opportunities to continually improve the experience.Coaching and developing team members to deliver exceptional service.Acting as a senior point of contact for guests and colleagues.
Requirements:
Has previous experience in a Guest Relations, Front Office or similar senior hospitality role within hotel.Has excellent communication and interpersonal skills.Is confident dealing with discerning guests and handling challenging situations.Has a natural ability to build rapport and create memorable guest experiences.Is commercially aware and motivated by upselling and achieving revenue targets.Leads by example and enjoys developing others.Is highly organised, proactive and calm under pressure.Has a genuine passion for hospitality and consistently high standards.....Read more...
Location: MilanLanguages: English, Italian and Russian is a plusSalary: €45.000 - €50.000Start: ASAPI am seeking an exceptional Front of House Manager to oversee the guest-facing operations of a luxury hospitality environment.This role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level.The successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations.You will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure.A consistently high standard of personal presentation is essential for this position.Key Responsibilities
Oversee the daily front of house and guest-facing operations.Deliver highly personalised, discreet, and professional service to VIP guests.Welcome and assist guests on arrival, ensuring a smooth check-in and departure experience.Manage guest requests, special arrangements, complaints, and service recovery with confidence and professionalism.Coordinate closely with reception, security, and management teams.Maintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved.Support reception operations, including guest communication, booking information, payments, and administrative procedures.Assist with food and beverage service when required and ensure coordination between front of house and F&B teams.Train, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures.Lead by example and create a positive, professional, and service-focused team culture.Monitor guest feedback and identify opportunities to improve the overall guest experience.Assist with VIP arrivals, special occasions, and bespoke guest requests.Ensure that the property’s presentation, atmosphere, and service delivery remain consistently aligned with luxury standards.Prepare handovers, reports, and operational updates for senior management.
Candidate Profile
Previous experience in a Front of House Manager, Guest Relations Manager, Reception Manager, Assistant Front Office Manager, or similar role.Professional experience working in luxury hotels, private residences, premium venues, or other high-VIP environments.Strong background in reception and guest services.Practical understanding of food and beverage operations.Experience training, coaching, and developing hospitality staff.Excellent interpersonal and communication skills.Naturally polished, composed, and confident when dealing with demanding or high-profile guests.Impeccable personal presentation and a professional approach at all times.Strong attention to detail and a proactive, hands-on working style.Ability to remain calm, discreet, and solution-oriented under pressure.Flexible approach to working hours, including evenings, weekends, and public holidays when required.Valid driving licence and confidence driving as part of the role, where necessary.
Personal QualitiesThe ideal candidate is a natural host who understands that luxury service is built on anticipation, discretion, and attention to detail.You will be warm and approachable while maintaining professional boundaries, and you will have the confidence to guide both guests and colleagues in a high-expectation environment.You are highly organised, well presented, and comfortable taking responsibility for the smooth running of all front of house activities.....Read more...
Location: MilanLanguages: English, Italian and Russian is a plusSalary: €45.000 - €50.000Start: ASAPI am seeking an exceptional Front of House Manager to oversee the guest-facing operations of a luxury hospitality environment.This role is ideal for a polished, confident, and service-driven professional who is accustomed to working with high-profile VIP guests and delivering discreet, personalised service at the highest level.The successful candidate will combine strong reception and guest services experience with an understanding of food and beverage operations.You will act as a visible ambassador for the venue, ensuring that every guest receives a seamless, professional, and memorable experience from arrival to departure.A consistently high standard of personal presentation is essential for this position.Key Responsibilities
Oversee the daily front of house and guest-facing operations.Deliver highly personalised, discreet, and professional service to VIP guests.Welcome and assist guests on arrival, ensuring a smooth check-in and departure experience.Manage guest requests, special arrangements, complaints, and service recovery with confidence and professionalism.Coordinate closely with reception, security, and management teams.Maintain a strong presence throughout the guest areas and ensure the highest service standards are consistently achieved.Support reception operations, including guest communication, booking information, payments, and administrative procedures.Assist with food and beverage service when required and ensure coordination between front of house and F&B teams.Train, coach, and guide team members in service standards, guest interaction, personal presentation, and operational procedures.Lead by example and create a positive, professional, and service-focused team culture.Monitor guest feedback and identify opportunities to improve the overall guest experience.Assist with VIP arrivals, special occasions, and bespoke guest requests.Ensure that the property’s presentation, atmosphere, and service delivery remain consistently aligned with luxury standards.Prepare handovers, reports, and operational updates for senior management.
Candidate Profile
Previous experience in a Front of House Manager, Guest Relations Manager, Reception Manager, Assistant Front Office Manager, or similar role.Professional experience working in luxury hotels, private residences, premium venues, or other high-VIP environments.Strong background in reception and guest services.Practical understanding of food and beverage operations.Experience training, coaching, and developing hospitality staff.Excellent interpersonal and communication skills.Naturally polished, composed, and confident when dealing with demanding or high-profile guests.Impeccable personal presentation and a professional approach at all times.Strong attention to detail and a proactive, hands-on working style.Ability to remain calm, discreet, and solution-oriented under pressure.Flexible approach to working hours, including evenings, weekends, and public holidays when required.Valid driving licence and confidence driving as part of the role, where necessary.
Personal QualitiesThe ideal candidate is a natural host who understands that luxury service is built on anticipation, discretion, and attention to detail.You will be warm and approachable while maintaining professional boundaries, and you will have the confidence to guide both guests and colleagues in a high-expectation environment.You are highly organised, well presented, and comfortable taking responsibility for the smooth running of all front of house activities.....Read more...
Service Manager - High-Energy ConceptBoston, MA $70,000 – $75,000 + BenefitsThis is a great opportunity to join one of our clients - a fun, high-volume, hospitality-driven restaurant group known for casual but vibrant energy, strong culture, and busy dining rooms. The concept blends bold Asian cuisine flavors, cocktails, music, and atmosphere into a guest experience.They’re looking for a guest focused Service Manager who thrives in fast-paced restaurants, loves leading teams from the floor, and knows how to balance hospitality with strong operational execution.What You’ll Be Doing
Running high-energy services and leading from the floorTraining, coaching, and developing FOH team membersDriving guest experience and handling service recovery when neededMaintaining strong operational, cleanliness, and health & safety standardsHelping manage labor, workflow, and daily restaurant performance
What We’re Looking For
1+ yeas of previous Manager experience in a high-volume restaurant environmentSomeone who thrives in fast-paced, energetic conceptsExcellent guest interaction and hospitality mindsetOrganized, adaptable, and calm under pressureWillingness to work nights, weekends, and holidaysFood safety certification or willingness to obtain
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Assistant General Manager – Premium DiningLocation: Manchester Salary: Up to £47,500The OpportunityI’m working with a fantastic premium restaurant and bar in Manchester looking for an experienced Assistant General Manager to join the team.This is a hands-on, floor-focused role where you’ll work closely with the General Manager, taking real ownership of the day-to-day operation.You’ll lead from the front across service, onboarding, training and people development, ensuring the team consistently delivers a brilliant guest experience.The Role
Take ownership of the restaurant operation and lead busy services from the floor.Drive exceptional standards across service and guest experience.Recruit, onboard, coach and develop a strong management and front-of-house team.Work closely with the GM and kitchen team to create a joined-up operation.Support with labour control, commercial performance and wider restaurant KPIs.Manage bookings, events and key guest relationships.Be a visible face of the restaurant and a genuine ambassador for the brand.
What We’re Looking For
A strong background within premium, high-quality restaurants.Experience leading busy, high-performing restaurant teams.A genuine passion for food, wine and brilliant hospitality.Strong people leadership with the ability to coach and develop others.Commercially aware and comfortable understanding labour and restaurant performance.Polished, engaging and confident on the floor.Obsessed with the detail and delivering an exceptional guest experience.
Get in touch – kate@corecruitment.com....Read more...
Start: ASAPLocation BrusselsLanguages: French, English, DutchI am looking for an experienced Restaurant Manager to lead a high-volume, service-driven restaurant in Brussels.This is a hands-on leadership role for someone who thrives during busy dinner services, sets the standard for hospitality, and knows how to build, train, and retain a strong team.The ideal candidate combines operational excellence with strong people leadership, has a solid understanding of Belgian employment law, and is passionate about delivering outstanding guest experiences every night.Your RoleAs Restaurant Manager, you will be responsible for the day-to-day running of the restaurant, with a strong focus on service quality, team performance, and compliance.Operations & Service
Lead the restaurant through busy lunch and especially busy dinner services, ensuring smooth, timely, and polished service.Set and uphold high standards of hospitality, table management, and guest care.Monitor floor operations, anticipate bottlenecks, and solve issues in real time.Ensure the dining room, bar, and service areas are always to standard.Work closely with the kitchen to ensure seamless front- and back-of-house coordination.
People, Training & Recruitment
Recruit, onboard, and train FOH staff (servers, hosts, bartenders, runners).Build and maintain a motivated, professional team with a strong service culture.Plan rosters in line with Belgian labour regulations and business needs.Conduct regular training on service standards, menu knowledge, wine/beverage, and upselling.Provide coaching, feedback, and performance management; address underperformance promptly and fairly.
Guest Experience
Act as the visible host on the floor, greeting guests and handling special requests.Resolve complaints calmly, professionally, and with a focus on recovery and retention.Monitor guest feedback (online reviews, comment cards) and implement improvements.Build relationships with regulars and VIP guests.
Compliance & Administration
Ensure full compliance with Belgian employment law, including:Working hours, rest periods, and break rulesContracts, student jobs, and part-time arrangementsPayroll input, time tracking, and documentationMaintain accurate records for labour inspections and audits.Oversee cash handling, end-of-day reconciliations, and basic reporting.Support budgeting and cost control (labour, waste, stock).
Your Profile
Proven experience as a Restaurant Manager or Assistant Restaurant Manager in a busy, quality-focused restaurant in Brussels.Solid understanding of Belgian employment law and practical experience managing rosters, contracts, and compliance.Strong leadership skills: able to train, motivate, and develop a diverse FOH team.Excellent customer service instincts; calm and professional under pressure.Thrives in a fast-paced dinner service environment; comfortable being on your feet and leading from the floor.Fluent in French and/or Dutch; good English is a plus.Organised, hands-on, and solution-oriented; leads by example.Passionate about food, wine, and hospitality.
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RESTAURANT MANAGER – PREMIUM RESTAURANT & BAREDINBURGHUP TO £45,000 + TRONCI am working with a gorgeous premium restaurant and bar in Edinburgh who are looking for a brilliant Restaurant Manager to join their team.This is a proper hospitality role – busy services, a beautiful environment, high standards and a BIG focus on the guest experience.THE ROLE:
You’ll be right at the heart of the operation, working closely with the senior management team and leading the restaurant through busy services.A huge part of this role is people. You’ll be developing the team, driving standards, bringing loads of energy to the floor and creating an environment where people genuinely love coming to work.You’ll have plenty of commercial responsibility too, with exposure to rotas, labour, costs, revenue and driving spend, alongside making sure the restaurant delivers an amazing guest experience every day.
THE PERSON:
I’m looking for an experienced Restaurant Manager from a premium, high-volume restaurant background who really knows what GREAT service looks like.Someone with loads of personality, bags of energy and real presence on the floor.You’ll love developing people, building relationships with guests and creating that buzz that makes a busy restaurant feel special.There are loads of opportunities to learn, develop and progress within the wider business, so a really exciting move for someone ambitious and ready for their next challenge.
CVs to Kate@corecruitment.com....Read more...
Events ManagerLocation: Banff, Alberta, CanadaSalary: $60,000 – $65,000 + Benefits + Additional PerksI am hiring on behalf of a luxury hospitality property seeking an experienced Events Manager to oversee the planning, execution, and delivery of exceptional events and guest experiences.This is an exciting opportunity for a hospitality professional with strong events, banquet, and operational leadership experience to join a world-class property in one of Canada’s most iconic destinations.The Events Manager will be responsible for managing the full event lifecycle, from initial planning through execution, ensuring every detail is delivered with precision, creativity, and a high level of service.Key Responsibilities:
Lead the planning and execution of meetings, celebrations, weddings, and multi-day events.Oversee event operations, timelines, service flow, and guest experience.Act as the main operational contact during live events, ensuring seamless delivery.Collaborate with culinary, beverage, and conference teams to create memorable experiences.Lead, train, and support event service teams to maintain exceptional standards.Build strong relationships with clients and planners while ensuring their vision is executed.Drive continuous improvement across event operations and service delivery.
Ideal Candidate:
Previous experience in events, banquets, conference services, or luxury hospitality operations.Strong leadership skills with the ability to manage teams in fast-paced environments.Excellent organization, communication, and problem-solving abilities.Experience delivering high-end events, weddings, or large-scale programs is preferred.Ability to maintain composure and professionalism under pressure.Strong understanding of luxury service standards.
This is a fantastic opportunity to join an exceptional hospitality team and play a key role in delivering unforgettable experiences for guests in a world-renowned destination.....Read more...
As an apprentice, you will deliver the highest standards of service for all the guests and ensure that all visitors are greeted and made to feel welcome. You will:
Enhance the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages
Support site management with health and safety issues, queue management, emergency incident plans, first aid and fire marshalling
Responsibilities include:
Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations
Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail, and any other packages to be introduced to the Cable Car
Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach, ensuring that they leave satisfied
Work towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+)
Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area
Ensure a constant high level of personal presentation and that the uniform standards are always adhered to
Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, and consistent in adhering to the IFS Cloud Cable Car Cash Handling Policy
Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures
Aid the Guest Experience Manager in organising paperwork and photocopying, maintaining stationery/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason
Assist the group bookings department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material
Excellent time management skills
Assist in the Cable Car Experience café, Virtual Reality, and Teddy Mountain
Training:Customer Service Practitioner level 2.Training Outcome:There is a potential for a permanent position after completion.Employer Description:First Rail is one of the UK’s most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.
The IFS Cloud Cable Car is one of London’s top visitor attractions welcoming over 1.4 millions guests per year. Linking North Greenwich Peninsular and the Royal Dock’s, it is the only urban cable car in the UK and offers stunning panoramic views of London’s skyline from a height of 90m over the Thames.Working Hours :Monday - Sunday, working hours TBCSkills: Communication skills,Customer care skills....Read more...
Head ChefSalary: NegotiableStart: ASAPLocation: MunichLanguages: German would be a valuable asset and EnglishI am seeking an experienced and passionate Head Chef to lead the kitchen operations of a hotel in Munich.The successful candidate will be responsible for maintaining high culinary and hygiene standards, managing a multicultural kitchen team, controlling costs, and delivering consistently high-quality food across hotel operations.This is an excellent opportunity for a hands-on culinary leader who enjoys working in an international environment and is motivated by team development, operational excellence, and guest satisfaction.Key Responsibilities
Lead and manage the daily kitchen operation across hotel outlets, breakfast, banquets, events, and room service, where applicable.Plan menus and ensure a consistent, high-quality culinary offering aligned with the hotel’s concept and brand standards.Recruit, train, supervise, and develop a multicultural kitchen team.Prepare staff schedules and organise kitchen responsibilities according to business levels.Establish clear kitchen procedures, recipes, presentation standards, and quality controls.Monitor food preparation, portion control, presentation, and service standards.Manage food purchasing, stock levels, supplier relationships, and kitchen inventory.Control food costs, minimise waste, and support the achievement of financial targets.Ensure full compliance with HACCP, food safety, health and safety, and hotel procedures.Maintain high standards of cleanliness, organisation, and equipment safety throughout the kitchen.Work closely with the General Manager, Food & Beverage Manager, Restaurant Manager, and other departments.Support the planning and execution of banquets, conferences, VIP functions, and special events.Respond professionally to guest feedback and identify opportunities to improve the culinary experience.Lead by example during busy services and provide hands-on support where required.
Candidate Profile
Previous experience as a Head Chef, Executive Chef, Chef de Cuisine, or Senior Sous Chef in a hotel or high-volume restaurant environment.Strong knowledge of hotel kitchen operations, including breakfast, à la carte, banqueting, and events.Proven experience managing, training, and motivating multicultural teams.Strong understanding of food-cost control, menu planning, purchasing, and inventory management.Excellent knowledge of food safety, hygiene, and HACCP standards.Hands-on, organised, and solution-focused leadership style.Calm and confident under pressure, with the ability to manage changing priorities.Strong communication and interpersonal skills.Professional working proficiency in English.German language skills are preferred.Relevant culinary qualification or equivalent professional experience.Availability to start as soon as possible.
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Assistant General Manager – Unique Hospitality Concept – £62,000 + BonusLocation: Central London, West EndGenuine fast-track opportunity to become General Manager, with the current GM moving into an Operations role as the business continues to growExciting opportunity for an experienced Assistant General Manager from a high-volume bar, restaurant or hospitality background A fantastic opportunity has arisen for an experienced Assistant General Manager to join a unique and growing hospitality business in the heart of London's West End. The venue combines a busy bar, restaurant and food hall-style operation, creating a vibrant and high-energy environment.The business has ambitious plans for growth, making this a great opportunity for someone looking to build their career within a fast-moving and expanding hospitality group.The Assistant General Manager role:Working closely with the General Manager, you will play a key role in the day-to-day running of the venue, leading the team, maintaining high service standards and ensuring the operation delivers both commercially and operationally.This is a hands-on role for someone who enjoys being visible on the floor, developing people and taking ownership of the operation.Key responsibilities include:
Supporting the General Manager across the full day-to-day operationLeading, coaching and developing a large front-of-house teamManaging service across the bar, restaurant and food hall areasDriving customer service, operational and brand standardsSupporting commercial performance, labour and cost controlManaging busy services, events and peak trading periodsTaking responsibility for the operation in the GM's absence
Requirements:
Strong background within a busy bar, restaurant, food hall or similar hospitality environmentPrevious Assistant General Manager, Deputy GM or strong senior management experienceConfident leading large teams in a high-volume operationHands-on, visible and commercially minded management stylePassionate about service, people and delivering a great guest experienceAmbitious and keen to progress within a growing business
This is a fantastic opportunity for an ambitious Assistant General Manager who is ready for the next step and wants to join a business where there is a genuine opportunity to progress quickly.Contact Stuart Hills 0207 790 2666 to hear more......Read more...
