Guest Services Manager – Luxury 5* Hotel in BerkshireLocation: BerkshireSalary: Up to £38,000 + BenefitsWe have an exciting opportunity for a Guest Services Manager to join an exceptional Front Office team in a luxury 5* hotel set in the beautiful English countryside of Berkshire.As the Guest Services Manager, it will be your responsibility to oversee and lead the Guest Relations team on a daily/nightly basis. You will oversee and be responsible for the customer management and day-to-day operations of the hotel.Responsibilities
Ensure the smooth running of the guest services team on a daily basis.Welcome all guests to the hotel in conjunction to hotel and brand standards.Monitor guest experience feedback and resolve any client disputes and complaints.Assisting with enquiries both on email and on the phone.Anticipate guests’ needs and requests in an intuitive manner, ensuring a seamless service is delivered.
Requirements
Previous experience in Guest Relations / Front OfficeYou will be an engaging people focused manager- ability to lead and inspire your teams and build strong connectionsClear verbal/written communication proficiencyFlexible and adaptable approach with a can-do attitudeAbility to drive sales and cross sell....Read more...
Front of House Manager - Luxury Country House Hotel, SurreyLocation: SurreySalary: NegotiableAre you a warm, professional, and service-driven hospitality leader? We are seeking an exceptional Front of House Manager to join the team at a stunning luxury country house hotel nestled in the heart of Surrey. With beautifully appointed interiors, outstanding service, and an enviable countryside setting, this property is a destination for refined escapes and memorable experiences. As Front of House Manager, you will be the face of the hotel and a key ambassador for the guests journey. You’ll oversee the seamless operation of the reception, concierge, and guest services teams, ensuring every guest is welcomed with impeccable service and warmth from arrival to departure.Key Responsibilities:
Lead, motivate and inspire the front office team to deliver five-star service at all timesManage check-in/check-out procedures, guest communications, and daily operationsMaintain front office SOPs, ensuring compliance with company and brand standardsHandle guest feedback, complaints, and requests promptly and professionallyWork closely with housekeeping, F&B, and events teams to ensure guest satisfactionSupport recruitment, training, and development of the FOH teamOversee scheduling, budgeting, and performance reporting
Requirements:
Proven experience in a similar Front Office or Guest Relations role within a luxury hotelA genuine passion for hospitality and delivering outstanding guest serviceStrong leadership, communication, and problem-solving skillsExperience with hotel PMS (e.g. Opera etc.)Immaculate personal presentation and attention to detail....Read more...
The Role:We are proud to be partnering with an exciting new premium karaoke bar concept opening in the heart of London, where elevated service meets high-energy entertainment. This is a unique opportunity to join the opening team of a brand that blends exceptional cocktails, immersive music experiences, and outstanding hospitality in a beautifully designed space. We are seeking a confident and experienced Assistant Manager with a strong foundation in hospitality standards, team leadership, and cocktail excellence. This role is ideal for someone who has a genuine passion for nightlife, service, and delivering unforgettable guest experiences, every night. As Assistant Manager, you'll play a key role in setting the tone for service, supporting daily operations, and leading the front-of-house team with professionalism, energy, and flair. You'll be hands-on during service, ensuring the highest standards are maintained across all touchpoints, from guest interactions to drink quality and team performance.What We’re Looking For:
A strong background in cocktails and bar service, with a passion for quality and creativityPrevious experience in a management role within a premium hospitality venueA well-trained, detail-oriented professional who understands the importance of standards and consistencyA natural leader with the ability to inspire, motivate, and guide a team through busy servicesSomeone with a hands-on approach, a calm presence, and a commitment to exceptional guest service
If you are keen to discuss the details further, please apply today or send your cv to Kate B OR call 0207 790 2666kateb@corecruitment.com....Read more...
Spa ManagerStep into a role where luxury, heritage, and wellbeing come together in perfect balance. We’re looking for a passionate and experienced Spa Manager to lead a friendly spa and wellness team at a beautiful Georgian country house hotel and spa, a peaceful countryside retreat known for its warm hospitality and tranquil atmosphere.What We Offer
Work in a breath-taking Georgian estate surrounded by peaceful countrysideOpportunities for professional development and growthBe part of a team that values authenticity, care, and excellenceCompetitive salary and staff discountsManage all spa operations, from team leadership to treatment schedulesRecruit, train, and motivate a team of spa therapists and front-of-house staffEnsure a consistent, five-star guest experience across all spa servicesMonitor and maintain cleanliness, ambiance, and health & safety standardsManage retail stock and sales, including product ordering and displayCollaborate with hotel management to promote spa packages and wellness eventsTrack spa performance and contribute to monthly budgeting and reportingStay informed about the latest spa trends, treatments, and products
Key Responsibilities
Key Requirements
Proven experience as a Spa Manager or senior therapist in a luxury environmentNVQ Level 4 (or equivalent) in Beauty Therapy or holistic treatmentsStrong leadership and organisational skillsWarm, professional, and guest-focused demeanorKnowledge of spa booking systems and Temple Spa products....Read more...
Spa ManagerStep into a role where luxury, heritage, and wellbeing come together in perfect balance. We’re looking for a passionate and experienced Spa Manager to lead a friendly spa and wellness team at a beautiful Georgian country house hotel and spa, a peaceful countryside retreat known for its warm hospitality and tranquil atmosphere.What We Offer
Work in a breath-taking Georgian estate surrounded by peaceful countrysideOpportunities for professional development and growthBe part of a team that values authenticity, care, and excellenceCompetitive salary and staff discountsManage all spa operations, from team leadership to treatment schedulesRecruit, train, and motivate a team of spa therapists and front-of-house staffEnsure a consistent, five-star guest experience across all spa servicesMonitor and maintain cleanliness, ambiance, and health & safety standardsManage retail stock and sales, including product ordering and displayCollaborate with hotel management to promote spa packages and wellness eventsTrack spa performance and contribute to monthly budgeting and reportingStay informed about the latest spa trends, treatments, and products
Key Responsibilities
Key Requirements
Proven experience as a Spa Manager or senior therapist in a luxury environmentNVQ Level 4 (or equivalent) in Beauty Therapy or holistic treatmentsStrong leadership and organisational skillsWarm, professional, and guest-focused demeanorKnowledge of spa booking systems and Temple Spa products....Read more...
Languages needed: German and EnglishStart: ASAPThe Role:I am looking for an Assistant General Manager within the café, supporting the General Manager in upholding all brand standards and core values while striving to meet or exceed organizational objectives.The AGM is responsible for overseeing facility assets and, alongside the GM, is expected to take an entrepreneurial approach in leveraging opportunities and addressing challenges to maximize the café’s potential and market presence.KEY RESPONSIBILITIES
Demonstrate strong financial acumen in achieving the café’s key performance indicators.Collaborate closely with Sales to implement the annual Sales & Marketing plan and drive year-over-year growth in entrée counts.Serve as a mentor and coach to junior management, helping them understand and work towards the café’s financial goals.Partner with the General Manager to communicate clear strategic directions based on thorough evaluation of business strengths, weaknesses, and market opportunities.Work across all departments to support consistent execution of systems and processes, ensuring all products and services meet brand standards.Assist in building a highly effective team culture rooted in shared vision and values, contributing to the overall success of the café.Lead and champion organizational change, ensuring thorough implementation of both local and company initiatives.Foster a customer-centric environment where the entire team prioritizes guest satisfaction in every interaction.Uphold and execute guest satisfaction standards, consistently meeting or exceeding expectations.Respond empathetically and proactively to guest feedback, including that received via social media and email.Support recruitment and retention efforts, contributing to a team comprising exceptional talent and placing individuals where their skills and expertise deliver the highest impact.Set clear goals and performance expectations for all team members, regularly performing reviews and holding staff accountable.Support ongoing staff development and advancement along defined career paths.Serve as a Learning Coach, designing and executing learning and development programs to encourage continuous improvement and retention.
QUALIFICATIONSEducation & Experience:
Proven experience in hospitality industry roles involving restaurant front line operations required.Bachelor’s degree in Hospitality, Business, Human Resources, or Culinary Arts preferred.
Skills:
Demonstrated leadership and outstanding interpersonal skills.Ability to work consultatively and collaboratively across departments.Excellent verbal and written communication abilities.Strong problem-solving aptitude; able to identify issues and implement effective solutions.Potential and aspiration to advance to General Manager level.
Physical Requirements:
Must be able to perform the duties of the position, with reasonable accommodation if needed.
....Read more...
Director of Food and BeverageSalary: €38,000 - €42,000 gross per annumLocation: Florence, ItalyThis fast growing dynamic hotel group is looking for a Food and beverage Manager to oversee the operations in on of their hotels!We are seeking a dynamic and experienced Food & Beverage Manager to lead and oversee the food and beverage operations within a modern hospitality environment. The ideal candidate will be a hands-on leader with excellent team management skills, operational expertise, and a passion for delivering exceptional guest experiences in a vibrant, multi-faceted setting.Key Responsibilities:
Manage daily F&B operations across multiple outlets.Lead, motivate, and develop a diverse team of front-of-house and service staff to ensure consistent, high-quality service.Oversee food and beverage service standards to deliver excellent guest experiences for daily diners as well as private and corporate events such as weddings, retreats, and gatherings.Develop and execute operational plans to optimize business growth, profitability, and guest satisfaction within a hybrid accommodation environment.Handle recruitment, training, and performance management of F&B personnel, fostering a collaborative and high-performing team culture.Collaborate with suppliers and the procurement team to ensure cost-effective purchasing, inventory control, and budget management.Serve as the primary point of contact for clients regarding F&B services, particularly for event planning and customized catering needs.Ensure full compliance with health, safety, and hygiene regulations.Work with management to innovate menus and services that appeal to a varied guest profile including hotel guests, extended-stay residents, and community participants.
Qualifications and Skills:
Proven managerial experience in food and beverage within hospitality environments such as hotels, extended stay properties, or community-focused venues.Strong leadership abilities with a talent for managing multi-skilled teams in fast-paced, diverse settings.Excellent organizational skills and the ability to multitask while maintaining high service standards.Solid understanding of budgeting, cost control, and supplier negotiations.Excellent interpersonal and communication skills.Passion for fostering guest satisfaction and driving continuous business development.
Director of Food and BeverageSalary: €38,000 - €42,000 gross per annumLocation: Florence, ItalyIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Start: ASAPLanguages: English and GermanI am looking for an Assistant General Manager who is not afraid to lead from the front and by example.If you like a busy venue where not one day is the same then this is for you.Position Summary:
Senior business leader supporting the General Manager (GM) in upholding all brand standards and core valuesAccountable for asset management of the entire facilityWorks alongside the GM to identify and act on opportunities and challenges with an entrepreneurial mindset to maximize business potential
Key Responsibilities:
Demonstrate financial understanding to achieve key performance metricsCollaborate closely with Sales to implement the Sales & Marketing plan and drive year-over-year entrée count growthMentor and coach junior management staff on business financial goalsPartner with the GM to communicate clear operational direction, based on thorough understanding of the café’s strengths, weaknesses, and opportunitiesSupport all departments to ensure consistent execution of systems, processes, and delivery of products and services to brand standardsAssist the GM in building and maintaining a high-functioning team aligned with the café’s vision and valuesLead and champion change management, ensuring successful implementation of local and company initiativesFoster a customer-first culture where all team members prioritize guest satisfactionExecute guest satisfaction standards to meet or exceed brand expectationsRespond collaboratively with the GM to guest feedback from all channels, including social media and emailSupport hiring, retention, and placement of highly talented team members to maximize business impactDefine clear goals and performance expectations for all management and hourly team members; conduct performance reviews and hold staff accountablePromote staff development and career advancement via well-defined career pathsAct as a Learning Coach to develop, implement, and execute learning and development programs that drive continuous improvement and retention
Qualifications:Experience & Education
Proven experience in hospitality, particularly in restaurant frontline operationsBachelor’s degree in Hospitality Management, Business, HRM, Culinary Arts, or related field preferred
Skills
Strong leadership and interpersonal skills, demonstrable by peers and previous supervisorsConsultative approach with ability to work cross-functionallyExcellent verbal and written communication skillsStrong problem-solving ability, capable of diagnosing issues and recommending solutionsDemonstrated potential and ambition to advance to General Manager roles
....Read more...
Assist the HR Manager with the recruitment process, including posting job ads, screening applicants, and scheduling interviews
Prepare onboarding materials and coordinate Induction days
Maintain accurate and up-to-date employee records in both digital and physical formats
Support HR compliance efforts by ensuring documentation is complete and current
Respond to internal HR Queries, directing any necessary queries to the HR manager if required
Work with the HR manager and senior team to draft and distribute communications, policies, and procedures
Perform general administrative tasks such as filing and data entry
As an HR assistant in a fast-paced working environment, no two days will be the same. This is a great opportunity for someone who is looking to pave a career in HR. You will be involved in all aspects of HR across multiple departments and will be supporting the senior management team on a daily basis so great communication skills are essential.Training:HR Support Level 3.
Whilst the majority of training will take place at the employer's premises, there will be occasional attendance required at Cirencester College.Training Outcome:Potential development of department following successful completion of apprenticeship.Employer Description:Employer information The Lakes by Yoo is exclusive private development, spread across 850 acres of woodland, meadows & lakes in the Cotswold water park. Established for over 15 years, we build unique, luxury lakefront and woodland second homes. The estate also includes the Award-winning Orchard Spa, and numerous clubhouse buildings. The Estate is fully serviced with 24hr security, Concierge and Guest Services team to help with all resident and guest requests. The Estate is home to several facilities including a full-service spa and gym, tennis courts, restaurant and a zip activities hub.Working Hours :Based on site at The Lakes by Yoo 5 days per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Team working,Non judgemental,Patience....Read more...
Supporting the delivery of day-to-day guest services across the airport terminal
Assisting passengers with enquiries, directions, and special assistance needs
Supporting the health, safety, and well-being of all passengers by adhering to safety procedures, identifying potential hazards, and assisting in creating a welcoming and secure environment.
Helping to monitor customer feedback and identify areas for service improvement
Engaging with passengers to gather real-time insights about their airport experience
Supporting communication efforts to keep guests informed during disruptions or delays
Training:Customer Service Practitioner Level 2.Training Outcome:This is a good pathway to entry level roles within guest experience team.Employer Description:London Luton Airport (LLA) is one of the UK’s busiest airports, carrying over 16.7 million passengers in 2024. The airport is operated by a consortium, of which the majority shareholder is AENA, the world’s largest airport operator, and InfraBridge, a leading infrastructure investment manager. Airlines include Jet2, easyJet, Wizz Air, Ryanair, Tui, FlyOne, Sun Express and El Al.
The airport is owned for community benefit by Luton Rising, a company wholly-owned by Luton Council, which has invested more than £500m in front-line, voluntary and charitable services since 1998.
LLA continues to be major employer and a key economic driver in Bedfordshire — supporting 28,000 jobs and contributing £830 million per year to the local economy. To learn about the progress London Luton Airport is making across its sustainability programme please click here.
Further information on London Luton Airport can be found here: https://www.london-luton.co.uk/Working Hours :Typical shift working hours rotating between 05:00 - 17:00 and 14:00 - 02:00 - 17:30, with occasional shifts during peak travel times, exact working days and hours TBCSkills: Communication skills,Organisation skills,Customer care skills,Team working,Positive attitude....Read more...
The apprentice will be assisting with
The day to day running of the restaurant
Setting up
Closing down
Staff rotas
Managing staff
Interview process
Ordering
Budgets
Any other duties deemed necessary
Training:College or training organisation:
NEW COLLEGE SWINDON
Your training course:
Hospitality Manager Level 4
Training Outcome:
Full-time position after successful completion of apprenticeship
Employer Description:The Lakes by Yoo is exclusive private development, spread across 850 acres of woodland, meadows & lakes in the Cotswold water park. Established for over 15 years, we build unique, luxury lakefront and woodland second homes. The estate also includes the Award-winning Orchard Spa, and numerous clubhouse buildings. The Estate is fully serviced with 24hr security, Concierge and Guest Services team to help with all resident and guest requests. The Estate is home to several facilities including a full-service spa and gym, tennis courts, restaurant and a zip activities hub. Although the location is secluded, a bus stops close to the main entrance. A staff car park is available for those who wish to drive their personal vehiclesWorking Hours :Any 4 days from 7, varied hours.
Shifts to be confirmedSkills: Communication skills,Organisation skills,Team working,Self motivated,Good personal appearance,Leadership qualities,Listening Skills,Articulate....Read more...
The Business:This is one of London’s most talked-about restaurant groups – known for their quality food, dynamic atmosphere, and guest-first mindset. If you’re looking for a role that will elevate your career, this is one for the CV.The Role: As Assistant General Manager, you’ll be a hands-on leader – the right hand to the GM and the engine behind smooth, high-energy service. You’ll take charge of the front-of-house, lead a large team, and make sure guests leave raving about their experience.What you’ll be doing:
Supporting the GM in running day-to-day operationsLeading a sizeable front-of-house team – coaching, motivating, and mentoringManaging service flow, floor plans, and guest relations with confidenceCreating a happy, high-performing team cultureGetting stuck into P&L, cost control, and driving commercial successMaking people smile – guests and staff alike
What you’ll bring:
Experience at AGM or GM level in a high-volume, high-quality settingSolid understanding of both food and beverage-led serviceEnergy, charisma, and a real love for hospitalityA natural people leader with a flair for team developmentProven success in boosting performance and supporting growthA calm, positive influence during busy services
If this sounds like your next move, send your CV to Kate at COREcruitment dot com – or apply directly today.....Read more...
As an apprentice, you will deliver the highest standards of service for all the guests and ensure that all visitors are greeted and made to feel welcome. You will:
Enhance the IFS Cloud Cable Car Experience with a friendly professional attitude capable of interacting with guests and visitors of all ages.
Support site management with health and safety issues, queue management, emergency incident plans, first aid and fire marshalling.
Responsibilities include:
Actively participate in all areas of the IFS Cloud Cable Car Terminals managed by the Front of House team; entrance to the Terminals, gate-line, platform, ticket office and other external locations.
Successfully maximise sales targets, contributing to an increase in sales of the Value for Money tickets and packages: round trips, River joint tickets, VIP fast track, retail, and any other packages to be introduced to the Cable Car.
Proactive in ensuring any guest complaints are dealt with immediately with a can-do approach, ensuring that they leave satisfied.
Work towards achieving a 5-star level of customer service (Customer Satisfaction Survey 98%+).
Provide accurate information to guest queries, fare pricing, local transport links and places of interest in the surrounding area.
Ensure a constant high level of personal presentation and that the uniform standards are always adhered to.
Excellent cash handling record, confident and in line with the financial procedures and till reconciliation, and consistent in adhering to the IFS Cloud Cable Car Cash Handling Policy.
Attend all training sessions to improve/refresh knowledge and gain a strong understanding of policies and procedures.
Aid the Guest Experience Manager in organising paperwork and photocopying, maintaining stationery/ticket supplies in the ticket office, safe counts and financial checks and other requirements within reason.
Assist the group bookings department by checking daily the groups due to arrive, completing a group boarding pass and preparing marketing material.
Excellent time management skills.
Assist in the Cable Car Experience Café, Virtual Reality, Teddy Mountain.
Training:
Customer Service Specialist Level 3
Training Outcome:Potential for permanent position after completion.Employer Description:First Rail is one of the UK’s most experienced rail operators, carrying more than 345m passengers across our franchises (Great Western Railway, South Western Railway, and Avanti West Coast) and our open access operators (Hull Trains and Lumo). We operate all types of passenger railways - intercity, commuter, regional and sleeper services.
The IFS Cloud Cable Car is one of London’s top visitor attractions welcoming over 1.4 millions guests per year. Linking North Greenwich Peninsular and the Royal Dock’s, it is the only urban cable car in the UK and offers stunning panoramic views of London’s skyline from a height of 90m over the Thames.Working Hours :Mon-Sun.Skills: Communication skills,Customer care skills....Read more...
Digital Content Support
Support the Digital Marketing Manager with creation of digital media (pod casts, videos, blogs) and pushing messages through our social media channels
Work with the Digital Director and Digital Marketing Manager on creation of content for the intranet; supporting teams and committees with content upload and advice on best practice
Work with the Digital Marketing Manager on keeping the website up to date; reviewing content and blogs; maximising local SEO opportunities and staying up to date with best practice
Data Management:
Maintain and update client, referrer and prospect details on Liberate. Post Invite Desk mailouts updating and amending bounce back emails (then re inviting) and making notes of clients who opt out of any further marketing ensuring compliance with our GDPR processes
Perform regular data cleansing activities to remove duplicates and outdated information
Generate and analyse reports from Liberate
Event Coordination:
Provide logistical support for marketing events, webinars, and client meetings
Assist with pre-event planning including invitations, registration management, and material preparation
Deliver on-the-day event support including setup, guest registration, and troubleshooting
Business development:
To support the Business Development Director, Commercial Business Manager and BD Manager on a range of activities including:
Running sector reports using in-house software platforms (Data Gardner)
Competitors analysis; using a range of toolsResearching existing and potential clients to update hosts at events on who will be attending
Allocating new enquiries from the website to the relevant legal teams and then following up to see whether they convert.
Reporting monthly to the BD Manager.
Administrative Support:
Coordinate meetings and manage diary appointments for department members
Inventory Management:
Maintain inventory of marketing materials and promotional items
Conduct regular audits of marketing stock and supplies
Coordinate reordering of materials as needed
Training Outcome:
Yes, a full-time position is likely to be available at the end of the apprenticeship, but this is not a guarantee
The future salary will be in line with the national living wage foundation’s recommendations
We do promote further training and professional development, so if this is something that someone wants to pursue, we would support them with this
Employer Description:Full Services, Law FirmWorking Hours :Monday - Friday, 9.00am - 5.00pm. An hour unpaid for lunch breaks.Skills: Communication skills,Organisation skills,Team working,Knowledge of Wordpress,Event Planning experience,Proactive,Time management....Read more...
Full-Time; Contract (June to September 30, 2026, with possibility to extend)Date Posted: May 23rd, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences. At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community. The PNE is excited to be a Host Venue for FIFA FanFest during the FIFA World Cup 2026™. We are seeking a dynamic and experienced Manager, Public Safety – Marquee Events to lead the planning, development, and delivery of all security and safety operations related to this world-class event.Reporting to the Director of Safety & Security, this role is responsible for overseeing all aspects of safety, security, risk mitigation, and emergency preparedness for the FIFA FanFest hosted on the PNE festival grounds. The ideal candidate is a collaborative leader with strong project management skills and experience coordinating with law enforcement, emergency services, and key stakeholders. This role will lead all preparedness efforts in close collaboration with the Vancouver Host City Committee and other partners to ensure a coordinated, effective, and integrated safety and security strategy.Why join our Team?
Exhilarating and fun-loving culture.Flexible work environment.Opportunity for free or discounted tickets to shows, events, sports games, and much more.Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands.Competitive compensation package.Opportunity to create lasting memories and friendships!
What will you do this year?In your role as the Manager, Public Safety – Marquee Events, your main duties will include:
Lead the end-to-end planning, development, and implementation of all safety and security operations for FIFA FanFest at the PNE festival grounds.Serve as the primary liaison between the PNE and key external partners, including the Vancouver Host City Committee, Vancouver Police Department, fire and emergency services, private security providers, and other relevant stakeholders.Collaborate with internal PNE departments to ensure event security plans are integrated with site operations, crowd management, and guest experience strategies.Develop a comprehensive site security plan, including access control, credentialing, surveillance, bag checks, metal detection, and emergency response protocols.Lead and coordinate emergency planning efforts, including scenario planning, tabletop exercises, and communication strategies.Ensure all safety and security protocols meet FIFA, municipal, provincial, and federal safety and risk standards.Oversee the development and delivery of training and briefings for staff and contracted security teams related to emergency procedures, crowd control, and incident response.Conduct and lead risk assessments of all festival venues and ensure appropriate measures are taken to mitigate risks.Manage real-time event safety operations, including incident response, crowd monitoring, and coordination with emergency agencies.Ensure compliance with applicable legislation including the Criminal Code, WorkSafeBC regulations, and internal PNE policies.Support post-event debriefs and contribute to the evaluation and reporting of security and safety performance.Perform all other duties as required.
What else?
Bachelor’s degree or an equivalent combination of education and experience in safety, security, policy development, or event management.5-7 years of progressive experience in security management, emergency planning, or public safety, ideally within large-scale public events, festivals, or complex organizations.Proven experience developing and executing operational and emergency plans in high-profile, dynamic environments, with strong knowledge of safety standards, emergency response protocols, and risk management best practices.Experience working with police, fire, and emergency services, with a strong understanding of stakeholder coordination at all levels, including government agencies, regulatory bodies, and private contractors.Familiarity with international sporting event safety and security frameworks, regulations, and best practices is considered a strong asset.Demonstrated ability to lead cross-functional teams and manage multi-stakeholder projects.Deep knowledge of risk and crisis management, emergency preparedness, and incident response planning.Strong leadership, communication, and strategic problem-solving skills; ability to remain calm under pressure and make sound decisions during critical situations.Working knowledge of the Criminal Code, local bylaws, and relevant provincial and federal legislation.Must be available to work flexible hours including evenings, weekends, and holidays, particularly during the event period.Successful candidates must undergo a Criminal Record Check.
Who are you?
A confident and collaborative leader with a passion for public safety and large-scale events.Calm under pressure with a proactive, solution-focused mindset.Skilled at navigating complex stakeholder relationships across agencies and departments.Experienced in safety and security planning for festivals or major public events.Strong communicator and strategic thinker who values teamwork and detailed planning.Adaptable, hands-on, and committed to delivering exceptional guest experiences.Well-versed in emergency preparedness, risk management, and operational execution.
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional Information The PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a contract, full-time position with a typical salary range of $80,000 - $90,000 per annum. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca. ....Read more...
Step into the world of hospitality with Marriott International—where your career can take you anywhere. This fully funded Degree Apprenticeship combines real-world experience in our London hotels with a BA (Hons) in Applied Hospitality Management.
Following 2 successful years of running the programme at JW Marriott Grosvenor House, we are now expanding the Degree Apprenticeship across our London hotels.
You’ll rotate through departments like Front Office, Housekeeping, Food & Beverage, and Guest Services—depending on the hotel—building confidence, people skills, and operational know-how.
In your final year, you’ll specialise in an area that excites you, developing leadership skills for a future in hotel management.
We’re looking for people who are passionate about service, love working with others, and are excited by the fast-paced, people-first world of hospitality.
Whether your goal is to become a General Manager or grow through new challenges, Marriott offers global mobility, award-winning training, and learning at every level.
Be inspired. Be empowered. Be you.
Training:36 months practical training period, plus 3-6 months for the End Point Assessment.
Delivery model:
Work-based training with your employer
Day release (approximately 1 day a week) in London
Off the job training will count for at least 6 hours a week of an apprentice’s time at work
Qualifications included:
BA (Hons) Applied Hospitality Management
Level 6 Chartered Manager (Degree) Apprenticeship
Training Outcome:Opportunity for a junior management role at a Marriott hotel in the UK, subject to availability.Employer Description:Marriott International is the world’s largest hospitality company, with over 9,400 properties across 139 countries. Our London hotels offer a work experience like no other—where you’ll be part of a global community, supported by a culture of belonging, and empowered to grow. We believe in putting people first, and that starts with our associates. Whether you're welcoming guests or leading a team, you’ll be inspired to Be curious. Be empowered. Be you. Join us in shaping the future of hospitality.Working Hours :40 hours a week. Made up of 32 hours hotel operational work plus 8 hours per week on a study day (every Tuesday). Monday-Sunday. Weekend and evening shifts. 36 months practical experience, plus 6 months for End Point Assessment.Skills: Communication skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Adaptability,Passion for hospitality,Willingness to learn,Can-do attitude....Read more...
Seasonal; ContractDate Posted: July 11, 2025Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 115-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15 day annual summer Fair which averages more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees or the community.We are looking for two talented individuals to join our PNE Facilities & Maintenance Team and oversee the daily operation of the Site Clean-up department for the annual Fair. This position reports to the Manager of Facility and Venue Operations and assists in managing the Site Clean-up team in the upkeep of site/building/washroom cleanliness, garbage/recycling bin distribution & collection, as well as pre-Fair and post-Fair set-up and take down.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as an Assistant Manager, Fair Site Clean-up, your primary accountabilities will be to:
Develop and implement the department schedule for the Site Clean-up team (including fore people, sweepers and facility attendants) within posted budgets.Responsible for setting and monitoring staff work schedules in consideration of daily park traffic and weather changes.Responsible for assigning and deploying staff to pre-determined site clean areas based on Fair grounds cleaning zones.Assist with Fair group interview sessions and coordinate hiring, training and evaluate work performance of Fair time staff.Coordinate all pre and post-Fair activities, including meetings, training sessions, and Fair setup/ tear down.Develop and implement sign out program for Site Cleaning Equipment: Brooms, Dust Pans, Janitorial Carts, Tilt Trucks, Janitorial Keys, Radios etc.Develop and implement training video program for routine Site Clean activities: Changing Garbage, Sweeping, Mopping, Picking, Diversion Strategies etc.Ensure garbage collection educational packages for vendors are printed and distributed to all external vendors requiring garbage collection and ensure they have the adequate supplies.Ensure all department timesheets are completed and submitted on time.Maintain inventory levels at all stocking locations (Site Clean Compound, Coliseum, Forum, Roller land, Agrodome and Temporary Stock Locations) for all required supplies to ensure proper levels are always available.Maintain cleanliness of Site Clean compound and all equipment used by the team Daily.Assist with the development and maintenance of departmental policies and procedures regarding onsite Guest Services operations.Enforce PNE policies & procedures; coaching, performance managing and disciplining employees as required.Handle complaints from guests as it relates to Site Cleanup, and resolve complaints based on written and established guidelines – track all complaints in our complaint log.Maintain effective working relationships with superiors, other departments, subordinates and the public.Work with and support the “Binners Project” (waste sorting contractor) with any and all needs to keep the operation running smoothly.Working with the “Binners Project” to promote and execute sustainability of the PNE’s Fair; overseeing the contractors in diversion of sorting of waste that comes into site.Working with staff to deploy the PNE’s diversion stations/ totes across the site and document locations on our site map.Perform other related duties as required
What else?
Must have successful completion of Grade 12 combined with previous experience in customer service and/or operations within a related industry.Must have previous management/supervisory experience.Ability to function independently and under pressure and to manage various projects at the same time.Advanced experience and proficiency with computer applications such as Microsoft Office, particularly Microsoft Word and Excel.Knowledge of departmental Fair Polices and familiarity with Playland and the Fair is considered an asset.Must possess sufficient physical ability and stamina to spend extended hours walking and standing, often outdoors.Knowledge of the hazards and proper safety precautions for the clean-up of events.Strong commitment to guest services, and excellent interpersonal skills, perception and judgment for quickly resolving guests’ problems and disputes.Strong supervisory, communication, interpersonal and leadership skills.Strong planning, organizational, problem solving and administrative skills.Ability to foster effective working relationships with peers, subordinates, and the public.Must be available to work full time hours from July - September 15.Must be able to work evenings, weekends and extended hours/weeks as required. This position is an event driven position, and hours of work will vary accordingly.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled. Additional InformationThe PNE's compensation offerings are in alignment with a pay-for-performance pay philosophy that recognizes individual, and teamwork performance. The role is a seasonal contract position with a typical salary range of $22 - 25$ per hour. The starting salary will be based on the successful candidate’s competencies, including but not limited to knowledge, skills, experience, and internal pay structures. As a part of the PNE's total compensation package, this position may be eligible for other benefits subject to program eligibility requirements. The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Based in Julia Buckley’s Shrewsbury constituency office, you will be supporting her busy team whilst studying for a Level 3 Business Administration qualification, which typically takes 12 to 18 months. We are looking for someone with strong communication skills (email / phone / written / face-to-face) as well as excellent listening and empathy skills – whilst maintaining confidentiality. There are times when the office is extremely busy with requests and short deadlines, so you will need to prioritise your workload and use your own initiative. Attention to detail is essential, due to recording data and interactions with constituents and other stakeholders. Due to the nature of our work you will come across sensitive and confidential information, and sometimes the information and / or situation can be challenging, complex and emotional. Full training and support are provided.
You will support the Office Manager with the administration for the whole team – which includes managing and ordering supplies, such as stationery and keeping the office in good order.
Key responsibilities
Assist with arrangements for events; this may include: venue research and bookings; compiling and managing guest-lists; liaising with suppliers; and providing on-the-day event support as required
Handle administrative arrangements for meetings with members of the public/MP surgeries
Attend and participate in meetings as appropriate, and draft meeting notes
Draft some constituency correspondence and ministerial letters
Assist with social media posts
Triage written and electronic communications from constituents
Assist the Office Manager with developing a programme of events for parliamentary and constituency engagement
Ensure the office is fully equipped with the required office supplies
Photocopying, filing, record-keeping and typing correspondence
Respond to enquiries by telephone, e mail and social media, passing on queries to other team members/MP as appropriate
Engage confidentially, professionally, with care and integrity with members of the public, through telephone enquiries, social media, email and face to face
Complete other administrative tasks required for the effective operation of the MP's Parliamentary office
Compliance with Data Protection requirements when storing and sharing confidential / sensitive data
Liaise with other Parliamentary offices as required
Assist Office Manager with office maintenance requirements
Training:You will be required to attend college at the London Rd Campus one day per week for taught in put with the reaminder of your working week being based in the workplace setting.Training Outcome:If a vacancy is open at the end of the apprenticeship the apprentice is welcome to apply for it and we would support this.
Employer Description:Julia Buckley is the Labour MP for Shrewsbury, elected on 4 July 2024, unseating a Conservative who had held the seat for 19 years. She’s the first-ever female MP for Shrewsbury. She holds a postgraduate degree in Philosophy from the University of Wolverhampton and previously served as a policy adviser in the European Parliament, later working on regional and local government initiatives.
Julia’s constituency office—based in Shrewsbury town centre—handles direct services for around 76,000 constituents, processing thousands of emails and casework requests each year.
Your workplace supports her compact team in:
Managing daily casework and surgeries with community members
Coordinating communications, including email, phone, written and face‑to‑face enquiries
Administering client-sensitive data, often involving complex or emotional issues
Organising events and outreach efforts, like surgeries and school visits.Working Hours :Monday to Friday 9am – 5pm. Some weekend working will also be required but time off in the week will be given in lieu of this.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working....Read more...
