Guest Operations Manager, London, £40k - £44kWe are seeking a dynamic and experienced Guest Operations Manager to lead and manage accommodation and hospitality services for a fantastic London site. The role involves overseeing Front of House operations, managing teams, and ensuring excellent guest experiences in a high-volume environment. The manager will handle accommodation services, event operations, and liaise with internal and external stakeholders to ensure smooth operations.Responsibilities:
Oversee accommodation and reception servicesManage guest arrivals, departures, and event hostingEnsure compliance with health, safety, and hygiene regulationsConduct team training, development, and schedulingMaintain high standards of guest service and resolve any issues
The Ideal candidate:
Experience in managing accommodation services in a large-scale settingStrong understanding of health and safety regulationsExcellent communication, organizational, and time management skillsAbility to work flexibly, including evenings and weekends
If you are keen to discuss the details further, please apply today or send your cv to Marlene@Corecruitment.com....Read more...
Pre-Opening General Manager – Turks & Caicos – Up to $15k per month We are looking for a seasoned and dynamic General Manager to oversee both the pre-opening and operational stages of our client’s two, boutique luxury resorts. This individual will play a key role in launching and managing the day-to-day operations of these luxury destination, ensuring a seamless guest experience from the very start. One resort located in Turks & Caicos and the other in St Vincent & the Grenadines. Key Responsibilities:
Lead all aspects of pre-opening activities, including hiring, training, and developing a high-performing team, while coordinating closely with construction, design, and marketing teams to ensure smooth and timely openingsImplement and uphold luxury brand standards across multiple resort units, ensuring consistency in guest service, amenities, and overall experience to meet and exceed guest expectationsCreate and monitor budgets, forecasts, and financial strategies, aligning with revenue goals and cost controls to ensure profitability for each resort locationFoster a guest-centric culture by establishing service protocols, managing feedback, and continuously enhancing the guest experience across all resortsCollaborate with various departments, including F&B, housekeeping, and spa services, to streamline operations, address challenges, and ensure cohesive luxury experiences throughout each property
What they are looking for:
5+ years’ proven experience in managing pre-opening and operational phases of luxury resortsExperience with luxury brands and independent hotels, ideally in seasonal settings. Must be self-driven with a strong grasp of operational scopeESTA-eligible, with flexibility to manage tasks across multiple locations independentlyProven experience in recruiting, training, and developing high-performing teams, with a focus on fostering collaboration and achieving organizational goals
What they’re offering:
Competitive salary, tax freeFull expat package - Work Permit, Relocation
If you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com....Read more...
General Manager, Casino – Relocate to Jamaica – Up to $110kWe are working with a high-energy casino where you’d be immersed in a unique entertainment and hospitality experience. Employees enjoy a culture that values creativity, guest engagement, and professional growth, set against an exciting environment of live performances and interactive gaming.The RoleA General Manager at this venue would oversee daily operations, ensuring an exceptional guest experience through seamless service and entertainment offerings. They would lead and inspire a team across departments, driving performance, managing budgets, and maintaining high standards for customer satisfaction. Additionally, the role would involve strategic planning to enhance revenue streams, coordinating promotions, events, and operational improvements to support overall business growth.What they are looking for:
Proven experience and background with management within a casinoStrong background in hospitality with a focus on delivering exceptional guest experiences, ideally in a high-energy or entertainment-driven environmentExperience managing budgets, forecasting, and driving profitability through strategic planning and efficient resource allocationSkilled in coordinating events and managing daily operations, including vendor relations, inventory control, and maintaining quality standards across services
What they’re offering:
Full expat package – flights, work permit, relocationAchievable bonus structureCompany car and housing allowance
If you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com....Read more...
Restaurant Manager – New York, NY – Up to $85k + Benefits + PTOOur client is a luxury 5-star hotel known for its impeccable service and world-class dining experiences, including an exquisite Italian restaurant. Seeking a Restaurant Manager, this role offers the opportunity to lead a renowned culinary destination, work with a passionate team, and contribute to the success of a prestigious hospitality brand.The RoleThe Manager will oversee all aspects of the restaurant's operations, ensuring exceptional service, seamless execution, and guest satisfaction. They will lead and inspire the team, manage financial performance, and uphold the restaurant’s reputation for authentic, high-quality Italian dining.What they are looking for:
A strong background in managing operations within high-end or fine dining establishments, preferably within a 5-star hotelProven ability to lead, train, and motivate a team to deliver exceptional services and achieve operational goalsExpertise in creating memorable guest experiences and maintaining high standards of personalized hospitalitySkilled in managing budgets, optimizing costs, and driving profitability while ensuring smooth daily operations
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com ....Read more...
Salary: €45.000 + Night allowance netto, Christmas Bonus, Travel AllowanceLanguages: German and EnglishStart: ASAPI am looking for a Night Manager who will be responsible for overseeing hotel operations during the night shift, ensuring the safety, security, and comfort of all guests, while maintaining high standards of service are adhered to.This role demands strong leadership, problem-solving skills, and attention to detail to ensure a seamless experience for guests in the hotel during nighttime operations.Key Responsibilities:Guest Relations & Services:
Act as the primary point of contact for guests during the night shift.Address guest concerns, complaints, or special requests promptly and efficiently.Ensure that all guests receive a personalized, high-quality service experience.Oversee night check-ins, check-outs, and reservations, ensuring accuracy and smooth processing.
Operations Management:
Supervise and support the night team, including front desk staff, housekeeping, and security.Monitor the lobby, hotel grounds, and public areas to ensure cleanliness, safety, and luxury standards are maintained.Coordinate with housekeeping and maintenance for any night service requests or urgent issues.Prepare nightly reports, including occupancy, rates, and any incidents for the day team’s reference.
Security & Safety:
Ensure the safety of guests and staff by overseeing security protocols, including regular patrols and surveillance.Respond to emergencies, handle guest issues, and communicate with law enforcement or medical services as required.Conduct safety checks and ensure that the hotel is secure after hours.
Financial Responsibilities:
Oversee nightly financial operations, including closing the day’s transactions and balancing cash drawers.Manage night audits, including reviewing financial data, reconciling accounts, and preparing detailed audit reports.Handle billing and payment issues, ensuring accuracy in all guest accounts.
Leadership & Staff Management:
Provide direction and support to night staff, ensuring team members deliver exceptional service.Manage staffing levels and assignments to ensure adequate coverage during the shift.Handle any disciplinary or performance issues with night staff and report them to the day management team.
Communication & Reporting:
Ensure effective communication between day and night teams by preparing and sharing detailed handover reports.Communicate with other department heads to ensure all guest requests or operational issues are addressed in a timely manner.Report any maintenance, operational, or safety concerns that arise during the night shift.
Skills & Qualifications:
Experience:3-5 years in a managerial or supervisory role in a luxury hotel environment, preferably in front office or guest services.Education:A degree in hospitality management or a related field is preferred.Skills:Exceptional leadership and decision-making abilities.Strong problem-solving skills and the ability to stay calm under pressure.Excellent communication skills, both verbal and written.Knowledge of hotel operations, including front desk procedures, housekeeping, security, and night audits.Familiarity with hotel property management systems (PMS) and financial reporting.Availability:Willingness to work overnight shifts, weekends, and holidays.
....Read more...
Are you a seasoned hospitality professional looking for an exciting opportunity to showcase your leadership skills? We are seeking a dynamic and experienced Project Manager to join our team and elevate our operations to new heights! Project Manager / Hotel Manager - China - $4000 Net/Month About the Role:As our Project Manager, you will be the driving force behind ensuring smooth operations within the business. You will serve as a crucial liaison between operations and management, overseeing various aspects of our business to maintain the highest standards of service and guest satisfaction. Key Responsibilities:• Oversee and optimize daily operations to ensure efficiency and excellence• Ensure guest satisfaction with all facilities and services• Manage contract interfaces and coordinate with contracted services• Oversee the performance of third-party critical services• Foster positive labor relations in a multi-cultural environment• Implement and maintain high standards of service and quality Minimum Requirements:• Bachelor's degree in Business, Hotel, or Hospitality Management• Food Safety Level III & ServSafe certificate• Minimum 5 years' experience in at least 4-star hotels• Proficiency in Microsoft applications (MS Project, Word, Excel, Outlook, and PowerPoint)• Excellent organizational, business judgment, and decision-making skills• Strong management, supervisory, interpersonal, and motivation skills• Ability to thrive in a multi-cultural environment with good people skills• Bilingual communication skills (English and Chinese) are highly desirable What's on Offer:• Competitive salary commensurate with experience• Opportunities for professional growth and development• A dynamic and challenging work environment If you are a results-driven professional with a passion for hospitality and the ability to lead teams to success, we want to hear from you!....Read more...
COREcruitment is working with a luxury Members club in Mayfair. They are a multiple site growing business. My client is recruiting for a Front of House (FOH) Reception Manager at an exclusive brand focuses on delivering exceptional customer service and managing the first point of contact for guests.Key Responsibilities:Guest Management:
Warmly welcome and greet guests, ensuring a luxury experience from arrival to departure.Handle guest requests efficiently, including reservations, special accommodations, and VIP services.Manage check-in and check-out processes, coordinating with security and valet teams as needed.
Staff Management:
Supervise and train front-of-house receptionists and concierge staff.Create staffing schedules to ensure adequate coverage during peak times.Lead and motivate the team to deliver outstanding service, fostering a positive and professional atmosphere.
Operational Oversight:
Oversee smooth daily operations at the reception, including bookings, cancellations, and last-minute changes.Coordinate with event managers and other departments (kitchen, bar, security) to ensure seamless service.Ensure the reception area meets the venue’s luxury brand standards in both appearance and service.
Customer Service:
Handle complaints or issues professionally, resolving them to the satisfaction of guests.Monitor guest feedback and work to continually improve service standards.Build long-lasting relationships with regular clients and members, offering personalized experiences.
Financial & Reporting:
Assist in managing budgets related to front-of-house operations, staffing, and supplies.Prepare reports on guest attendance, satisfaction, and feedback, as well as revenue-related matters such as reservation fees
Key Skills and Qualifications:
Exceptional Customer Service Skills: Experience in hospitality or high-end service environments, with the ability to meet the expectations of a discerning clientele.Leadership & Management: Proven experience in team management, particularly in a hospitality or luxury setting.Communication: Excellent interpersonal skills to interact with guests, team members, and other departments.Attention to Detail: Ability to manage the finer details of guest experiences, from first impressions to problem resolution.Knowledge of Luxury Hospitality: Strong understanding of high-end service standards, particularly in exclusive venues or members clubs.Technical Skills: Proficiency with booking systems, POS software, and reporting tools.
If you are interested, please send your CV to Sophie at Sophie@corecruitment.com or contact her directly on 0207 539 5589....Read more...
We are working with an established luxury hotel group renowned for crafting unforgettable guest experiences through innovation and a dedication to personalized service. Employees thrive in a supportive and growth-oriented environment, with abundant opportunities for career advancement and skill development across the group’s prestigious properties worldwide. They are looking for a Catering Sales Manager with at least three years of experience in luxury or ultra-luxury hotel catering and conference services and a solid background in social event and wedding management.Key Responsibilities:
Support the Director of Catering in generating banquet revenue and coordinating all aspects of Conference Services in alignment with hotel standards.Manage client relationships, ensuring seamless execution of events, including weddings, social gatherings, and corporate functions.Oversee event arrangements from menu selection to staffing, supervising set-up and monitoring service quality.Actively solicit new business, maintain contact with current clients, and prepare daily call reports to build a robust client base.Serve as the on-site contact for weekend weddings and special events, ensuring client satisfaction by anticipating and responding to their needs.Collaborate with internal departments to ensure smooth coordination of services and maintain superior service standards.Track and analyze market competition, preparing forecasts and reports to drive business strategy and growth.
What they are looking for:
Minimum of three years’ experience in a luxury or ultra-luxury hotel or resort, specializing in Catering and Conference Services.Bachelor’s degree or equivalent experience, with a strong background in managing social events and weddings.Outstanding organizational and multitasking skills, with a keen attention to detail and the ability to remain calm under pressure.Proficiency in menu planning, banquet service operations, and food and beverage knowledge, along with a clear understanding of financial and mathematical principles.Exceptional communication skills, strong guest relations, and the ability to build positive client relationships.Advanced technical skills, including proficiency in Microsoft Office, Outlook, SalesForce, Social Tables, and Opera.
If you are keen to discuss the details further, please apply today or send your cv to Nas at COREcruitment dot com....Read more...
Job Title: Hotel General Manager Salary: €60,000 gross per annum + bonus Location: Porto, PortugalAn exciting opportunity for a passionate General Manager with experience in hotel opening has arisen!With a portfolio of 15+ hotels around Europe and with plans to continue expanding, this well established and trendy hotel is looking for an experienced General Manager to lead the new opening of a hotel in Porto.You will implement operational procedures, including conversions, and steering your team towards delivering high-quality services and outstanding financial results. Serving as an enthusiastic leader, you will guide and support teams in building, maintaining, and fostering a vibrant community. Your grounded approach involves managing the Profit and Loss (P&L), ensuring daily processes are efficient, and actively supporting and challenging brand propositions.About the role:
Formulate and execute the business plan and implement strategies that highlight and achieve key performance indicators for the hotel.Enhance overall performance by maximizing sales and profit, elevating brand awareness and reputation, identifying business opportunities, optimizing team productivity, and ensuring exceptional guest satisfaction.Take ownership of the entire Profit and Loss (P&L) spectrum, including budget setting, actuals management, forecasting assurance, and comprehensive control and reporting across all business aspects.Evaluate and refine business activities, processes, and methodologies to enhance financial performance and contribute value.Collaborate with essential stakeholders, overseeing and enhancing the team life cycle by promoting a culture of trust, collaboration, inclusion, guest-centricity, and enjoyment.Ensure strict adherence to regulatory and due diligence requirements, meticulously documenting them for both internal and external audits.Consistently deliver unparalleled levels of community service experience.
About you:
Minimum of 3 years of experience as a General Manager or in a similar capacity within the hotel, co-living/student accommodation, or resort industry is necessaryHave excellent knowledge of the hotel market in Porto, coupled with a keen understanding of the local scene, positions you for success in driving the business forward.Excellent knowledge in hybrid hospitality or community-centric brands and business models.You are hands-on skills and a lead-by-example approach.Excellent problem-solving skillsIntegrity is a fundamental value for you, and you thrive in an environment that demands excellence, dedication, and energy.Fluency in Portuguese and English necessaryYou are legally authorized to work in Portugal.
Job Title: Hotel General ManagerSalary: €60,000 gross per annum + bonusLocation: Porto, PortugalAre you interested?If you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……. http://www.corecruitment.com/ https://www.facebook.com/COREcruitmentDOTcom/ Tweet us @COREcruitment ....Read more...
Catering Manager - BahrainI'm currently supporting an incredibly exciting and expanding hospitality group over in Bahrain. With over two decades of expansive experience and a number of successful ventures. It continues to develop and grow iconic conceptsThe Catering Manager will be responsible for the mobilization, operational delivery, and demobilization of hospitality services for the designated venues & eventsIdeally we're looking for those with prior GCC experience, and who come from a strong operational background when it comes to overseeing Catering & hospitality operations for large scale events: gigs, festivals, sporting events etc.What we're looking for:
Ability to deliver a major event Hospitality Operations to the highest of standards within fixed budgets and timelines.Experience and understanding of front and back of house operations involved in delivering high quality premium hospitality guest experience.Ability to coordinate operational teams composed of multiple contractors and services suppliers in delivering high level hospitality programs.Experience interacting with exacting, high-profile clients and VIP/VVIP guests.Experience in working in a multi-cultural organization and with international stakeholders such as Government Organizations, Sporting Federations and Local Organizing Committees.Gathering customer requirementsPlanning food and beverage menus considering clients’ preferences and special requests
Salary Package: 1500-2200 BHD per monthIf this is for you, get in touch with Sameer at sameerchouhan@corecruitment.com....Read more...
An exciting opportunity has arisen for an Events Manager with a background in event management within hospitality or related industries to join a well-established event company. This full-time role offers a salary range of £28,000 - £32,000, excellent benefits and work from home option.
As an Events Manager, you will oversee the planning, execution, and management of a variety of events, with a primary focus on weddings.
You will be responsible for:
? Working closely with clients to understand and deliver on their vision for each event.
? Managing event budgets effectively and negotiating vendor contracts to optimise resources.
? Overseeing on-site event execution to ensure all elements align with the client's requirements and expectations.
? Providing clients with regular updates and addressing any issues that arise.
? Conducting post-event evaluations to gather feedback and refine future events.
What we are looking for:
? Previously worked as an Events Manager, Events Coordinator, Events Supervisor or in a similar role.
? Ideally have 1 year of event management experience.
? Background in event management within hospitality or related industries.
? Strong guest services experience with a focus on customer satisfaction.
? Skilled in time management to meet deadlines in a dynamic environment.
? Excellent communication skills, both verbal and written and organisational skills.
? Valid UK driving licence.
Whats on offer:
? Competitive salary
? Tips
? Performance bonus
? Company pension
? Opportunities for overtime
Apply now for this exceptional Events Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information se....Read more...
Service Care Solutions are currently working with a client to fill a position for a Clinical Nurse.
Our client offers private Drug and Alcohol Recovery services to those struggling with addiction. They have a large purpose built Detox centre which offers services to clients on a private basis and are currently looking for a Nurse to join the team on a permanent basis.
Responsibilities of the Nurse
To work closely with assessment/admissions team regarding suitability of individuals for treatment
To support the guests and complete risk assessments and care plans in a person-centred approach.
Deliver care within equality, diversity, and a dignified manner.
To ensure any possible safeguarding concerns are documented and to liaise with the head nurse and registered manager with these details.
To ensure that the recovery philosophy of abstinence remains an agreed goal of treatment.
To create a therapeutic environment where healing can occur.
To implement risk assessments and care plans to meet guests needs
Observe/respond to guest behaviours, which may include relapse, self harm, or possible medical emergency
Requirements of the Nurse
Experience in managing well being guides and allocating clinical tasks.
Experience in writing and managing care plans
Experience of working in and contributing to a growing business
Ideally, some understanding of the addiction treatment sector, however not essential
....Read more...
An exciting opportunity has arisen for an Events Manager with a background in event management within hospitality or related industries to join a well-established event company. This full-time role offers a salary range of £28,000 - £32,000, excellent benefits and work from home option.
As an Events Manager, you will oversee the planning, execution, and management of a variety of events, with a primary focus on weddings.
You will be responsible for:
* Working closely with clients to understand and deliver on their vision for each event.
* Managing event budgets effectively and negotiating vendor contracts to optimise resources.
* Overseeing on-site event execution to ensure all elements align with the client's requirements and expectations.
* Providing clients with regular updates and addressing any issues that arise.
* Conducting post-event evaluations to gather feedback and refine future events.
What we are looking for:
* Previously worked as an Events Manager, Events Coordinator, Events Supervisor or in a similar role.
* Ideally have 1 year of event management experience.
* Background in event management within hospitality or related industries.
* Strong guest services experience with a focus on customer satisfaction.
* Skilled in time management to meet deadlines in a dynamic environment.
* Excellent communication skills, both verbal and written and organisational skills.
* Valid UK driving licence.
Whats on offer:
* Competitive salary
* Tips
* Performance bonus
* Company pension
* Opportunities for overtime
Apply now for this exceptional Events Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Service Care Solutions are currently working with a client to fill a position for a Senior Nurse.
Our client offers private Drug and Alcohol Recovery services to those struggling with addiction. They have a large purpose built Detox centre which offers services to clients on a private basis and are currently looking for a Senior Nurse to join the team on a permanent basis.
Responsibilities of the Nurse
To work closely with assessment/admissions team regarding suitability of individuals for treatment
Supporting the Head of Clinical Care (HoD) in operationalising the Clinical Team Strategic Plan.
Deputise in the absence of the HoD.
The senior nurse will be responsible for the induction training of new nurses and clinical wellbeing team ensuring all standard operating procedures are trained through and understood, all requisite training has been received and all competencies are signed off
The senior nurse will be responsible for working with the Head of Clinical Care to define and refine processes and systems, training them through to the team ensuring coherent and consistent delivery of clinical care
To support the guests and complete risk assessments and care plans in a person-centred approach.
Deliver care within equality, diversity, and a dignified manner.
To ensure any possible safeguarding concerns are documented and to liaise with the head nurse and registered manager with these details.
To ensure that the recovery philosophy of abstinence remains an agreed goal of treatment.
To create a therapeutic environment where healing can occur.
To implement risk assessments and care plans to meet guests needs
Observe/respond to guest behaviours, which may include relapse, self harm, or possible medical emergency
Requirements of the Nurse
Experience in managing well being guides and allocating clinical tasks.
Minimally 5+ years of experience as a Registered Nurse.
A compassionate leader with experience in a management role (equivalent band 6 or above), ideally within a variety of clinical settings
Experience in writing and managing care plans
Experience of working in and contributing to a growing business
Ideally, some understanding of the addiction treatment sector, however not essential
....Read more...
Part-time; Permanent(2-3 days per week from January to March3 days per week from April to early-June & October to November4 days per week from mid-June to September & December)Wage & Paygrade: $27.28/hr plus 10% in lieu of Benefits and VacationDate Posted: November 5, 2024 Who we are…The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.At the PNE, we strive to create an environment that reflects our organization’s core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to “Deliver Memorable Experiences” for all who interact with the PNE whether it is our guests, our employees, or the community.We are seeking an organized and hardworking individual that has a passion for Administration, the Events industry and the PNE. The Administrative Clerk will work under the direction of the Manager, Fair and Festival Operations and provide general administrative support for our Fair and Festival Operations department.Why join our Team?
Exhilarating and fun-loving cultureFlexible work environmentOpportunity for free or discounted tickets to shows, events, sports games, and much moreStaff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food StandsCompetitive compensation packageOpportunity to create lasting memories and friendships!
What will you do this year?In your role as a Administrative Clerk, Fair & Festival Operations your primary accountabilities will be to:
Provide general administrative support for the Fair and Festival Operations department.Provide administrative services to the department including word-processing, spreadsheets, filing, record keeping, data entry and mail distribution.
Provide general reception services such as answering inquiries by telephone, email and in person.Track Exhibit Space mailbox to capture important information and communicate effectively with vendorsAssist in collecting and verifying external vendor information for purposes of Exhibit Space contracts for the PNE Fair and PNE Winter FairCreate and maintain excel databases as directed.Arrange material and prepare reports in appropriate formats and methods of presentation.Take, transcribe, and distribute minutes of meetings as directed.Prepare and send invoices for External Vendor contracts, coordinate payment and department journaling for service vendor invoices.Oversee the contracting process by issuing and tracking vendor agreements, ensuring accurate completion and timely compliance with all requirements.Prepare and update the vendor portal page, ensuring information is current and accessible for all vendors, including guidelines, schedules, and important updates.Ensures common areas are maintained including office equipment and supplies.Maintains a safe and clean environment.Performs other related duties as assigned.
What else?
Must have successful completion of Grade 12, or an equivalent combination of education and experience.Post-secondary course work in office, computer and purchasing skills are considered an asset.Must have strong knowledge and experience with computer applications including but not limited to MS Office Suite; with a minimum typing speed of 50 words per minute.Must be proficient with computer applications and programs, with the ability to administer new or changing software applications. Must have 2-3 years of work experience within an administrative capacity and/or reception and office services.Must have strong customer service skills and a pleasant manner for assisting clients on the phone and in person.Must have a keen attention to detail with strong written and verbal communication skillsMust be capable of understanding and executing written and oral instructions in English.Ability to function with some independence and under pressure; and ability to meet multiple service demands at the same time.Ability to deal with confidential matters and use discretion.Flexibility to easily accept changing priorities and tasks as delegated.Must be able and willing to work four days/week from June to September & month of December with a start time as early as 8:00 am; and flexibility to work various shifts (evenings, weekends, and holidays) depending on operational needs.Successful candidates must undergo a Criminal Record Check.
Who are you?
OrganizedMethodicalProactiveSkillful communicatorCritical thinkerCommitted to striving for excellence
Where and when to APPLY?Applications can be submitted via the PNE website at www.pne.ca/jobs and will be accepted until the role is filled.The PNE is proud to be an equal opportunity employer, committed to creating an inclusive workforce that reflects the diverse community we proudly serve. All applicants will receive consideration for employment without regard to race, colour, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, disability, or age. If you require any support or accommodations throughout any stage of the recruitment process, please contact the People & Culture Department at hr@pne.ca.....Read more...
Full-time; Contract (January 2025 to March 2026)
Date Posted: November 14, 2024
Who we are…
The Pacific National Exhibition is an iconic institution in BC, famous for bringing generations of people together to celebrate and build memories. This 114-year-old, non-profit organization has an annual operating budget of over $70 million dollars and generates revenue through four activity streams: the 15-day annual summer Fair and winter Fair which average more than 700,000 people annually, Playland amusement park which welcomes 400,000 guests annually including Fright Nights, and a busy year-round portfolio of events including concerts, trade shows and film, cultural and community events. In total we bring over 2 million people through the site each year. The fourth activity stream is park care and facility maintenance. The PNE is proud of the work it does at Hastings Park and has a vibrant team that is passionate about events, guest experience and delivering memorable experiences.
At the PNE, we strive to create an environment that reflects our organization's core values: Enthusiasm, Excellence and Evolution. With a focus on these core values, we are committed to achieving our mission which is to "Deliver Memorable Experiences" for all who interact with the PNE whether it is our guests, our employees or the community.
Supporting the Manager, Gaming, the Assistant Manager, Gaming Operations is responsible for leading event operations for the PNE Prize Home Lottery and the PNE Winter Lottery. They will demonstrate effective project planning and processes to manage milestones, timelines, budgets and priorities while working collaboratively with cross-functional teams and external partners.
Candidates must have demonstrated project or event management as well as exceptional interpersonal, communication and leadership skills. Due to the operational nature of our events and programs, the candidate must be comfortable with a fluctuating schedule and a work environment that changes from very hands-on to one of planning and leadership. Our ideal candidate will have 2-4 years of event management experience, preferably within the area of revenue-focused operations.
Why join our Team?
Exhilarating and fun-loving culture
Flexible work environment
Opportunity for free or discounted tickets to shows, events, sports games, and much more
Staff discounts for Playland, The Fair, and Fright Nights, as well as all PNE Food Stands
Competitive compensation package
Opportunity to create lasting memories and friendships!
What will you do this year?
In your role as an Assistant Manager, Gaming Operations, your primary accountabilities will be to:
Oversee planning and project management of the PNE Prize Home build
Support Manager, Gaming with year-round Prize Home project planning.
Develop and manage department operating budgets as well as hold accountability for monitoring control of expenses within approved budgets.
Oversee the house design and construction build process for the PNE Prize Home including managing contractor timelines, establishing and maintaining processes for managing the scope of the project as well as assessing and reporting risks.
Assist with the award and handover of the PNE Prize Home to the winner.
Develop and actively manage positive relationships with external vendors, suppliers and contractors.
Collaborate cross functional teams such as the Marketing department to develop and execute the annual sales campaign with a focus on hitting budgeted revenue targets and driving initiatives to boost sales.
Oversee the assembly of necessary material and preparation of reports needed to comply with the Gaming Policy and Enforcement Branch (GPEB) requirements.
Oversee planning and event operations of the Prize Home Mall Tour program:
Develop and manage a sales and brand focused mall tour program for both the summer and winter lotteries within the Metro-Vancouver region.
Develop and manage department operating budgets as well as hold responsibility for driving mall tour revenue.
Maintain timely and accurate ticket reconciliation process.
Develop an effective schedule of display dates at Metro-Vancouver locations and coordinate with malls to procure display space.
Oversee event logistics for move in, operation and tear down of even mall events.
Organize branding, towing, and display of prize vehicles.
Hire, train, motivate, schedule and supervise roughly 10 mall vendors with a sales focus as well as oversee administrative needs of the mall vendor team (completing necessary paperwork for hiring, payroll, uniforms, IDs etc.).
Ensure all orders are taken and processed in an accurate and compliant manner.
Oversee event operations of the Prize Home open house dates and onsite display:
Coordinate and schedule affiliated media and sponsored events at the offsite Prize Home location.
Supervise the Gaming Events coordinator and roughly 30 union employees both for weekend offsite open house dates and onsite Fair display.
Support in the planning and set up of the Fair PNE Prize Home Display onsite during the Summer Fair.
Schedule, supervise and evaluate performance of the Prize Home hosts.
Complete necessary paperwork for hiring, payroll, uniforms, IDs etc.
In addition to your primary responsibilities, as the Assistant Manager of Gaming Operations, you will support the Gaming department team where need, including:
Manage Gaming daily operations and planning in collaboration with cross functional departments as well as external partners and suppliers
Support the operational aspects of all Gaming Fair programs (including Onsite Lottery Sales, Wheel of Fortune, Prize Home) - includes set-up, employee management, operations, security measures in place
Prepare and present department plans and reporting
Ensure compliance with government gaming regulations
What else?
Graduated from a post-secondary program, OR an equivalent combination of education and experience.
Must be 19 years or older and registerable with the BC Gaming Policy & Enforcement Branch.
Must have at least 2-3 years of management/supervisory experience in Operations, Sales and/or Customer Service in the Entertainment, Sales, or Hospitality industry.
Must have previous administrative experience working with financials, budgets, sales targets with ability to accurately handle and reconcile large volumes of cash/tickets.
Must have a strong knowledge of computer applications including Microsoft Office, cloud-based applications, and databases.
Knowledge of and experience working in the Gaming industry and/or a call center is considered an asset.
Must be able to work an event-based work schedule which includes weekends, late nights, extended hours, and extended workweeks.
Proven ability to work in matrixed or cross-functional organizations building strong relationships with the public, industry partners, and business stakeholders to deliver events and services.
Knowledge of the planning, production, and management of events within the entertainment industry.
Ability to create planning documents and tools to efficiently execute events.
Must possess good decision-making skills with the ability to react well to high-pressure situations and tight timelines.
Must have strong time management, organizational, and communication/interpersonal skills with an excellent leadership ability.
Required to have a valid 5th class BC Driver's license and the ability to provide a clear and up-to-date Driver's Abstract as regular work locations are throughout the Metro-Vancouver region.
Successful candidates must undergo a Criminal Record Check.
Who are you?
Organized
Methodical
Proactive
Skillful communicator
Cr
....Read more...
