Level 3 Front of House Administrator Apprenticeship

As part of your apprenticeship, you will support the day-to-day running of the hotel while learning key hospitality skills.

Your responsibilities will include:

Welcoming guests and providing excellent customer service Assisting with guest check-ins and check-outs Responding to guest enquiries in person, by phone and by email Supporting housekeeping with room preparation and maintaining cleanliness standards Assisting with breakfast service and basic food service duties Ensuring public areas of the hotel are clean, tidy and welcoming Answering telephone calls, taking messages and handling basic administrative tasks Learning how to resolve guest queries or concerns professionally Working closely with management to understand daily hotel operations and procedures

This role will give you experience across multiple areas of hotel operations, helping you develop a strong foundation in hospitality.

Training:
Business Administrator Level 3 4-days per week at River Hotel  1-day per week at Newcastle College 

Training Outcome:

Upon successful completion of the apprenticeship, there may be opportunities to progress into a permanent Guest Services or Housekeeping role.

As Rivers Hotel grows, there may also be opportunities to develop into supervisory or duty manager positions for candidates who demonstrate strong performance and commitment.

Employer Description:

Rivers Hotel is an independent hotel located in Gateshead, offering comfortable accommodation and a welcoming atmosphere for both business and leisure guests.

We focus on personal service, attention to detail and creating a positive experience for everyone who stays with us. As a team, we value people who bring energy, reliability and a genuine desire to help others.

Working at Rivers Hotel means being part of a supportive team where your contribution is recognised and where you can develop valuable skills for a career in hospitality.

Working Hours :
40 hours per week. Shifts will take place between Monday and Sunday and a rota will be agreed in advance.

Skills:
Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Patience