Receive incoming technical support incidents, requests and changes from internal / external customers, capturing full details of their issues/requirements into the incident management system
Provide updates and ensure ongoing customer communication is maintained in relation to the above.
Resolution of incidents ranging from simple password resets to complex server queries.
Escalation of issues to senior team members as necessary.
Work with other internal teams in meeting project objectives, from inception, to delivery, and ongoing support.
Training:Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues.
Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 Apprenticeship programme enables the Apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned:
Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Training Outcome:
90% of QA Apprentices secure permanent employment after completing their Apprenticeship: this is 20% higher than the national average.
Progression to more senior opportunities could be available upon successful completion of the apprenticeship.
Employer Description:Adaptive Care, part of the CLB Group, is a leading provider of acoustic monitoring solutions and healthcare technologies, serving care homes across the UK and the NHS. Our innovative solutions contribute to resident and patient safety and well-being, making a positive impact on healthcare facilities and the lives of residents and patients.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
