An excellent working environment where you will:
Learn about web design/development
Initially assist with WordPress websites in line with customer requirements
Set up emails for customers
Arrange hosting
Liaise with customers during the design process
Add metadata /articles/blogs to customers sites
Learn coding in various languages
Learn WordPress applications/skills
Be able to design a site from the ground up
Training:
You will achieve the Level 3 Content Creator Apprenticeship Standard
There will be workshops that you will need to attend via Teams
To include off-the-job training
In-house training will be given to support the specifics of the role
Training Outcome:Continual development and progression available to the right candidate upon completion of their apprenticeship.Employer Description:As a Google Premier Partner, we have the knowledge and experience to get the most from any Google campaign.
We can get your website found on page 1 of Google at just the right time! We offer a fully managed solution which means that we take care of everything for you including campaign setup, optimisation and management.Working Hours :Monday - Friday 9.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Creative....Read more...
Social Media Marketing:
Assist in creating, scheduling, and publishing engaging content across our social media platforms (Instagram, Facebook, LinkedIn, TikTok, etc.).
Create reports on social media performance metrics
Copywriting & Content Creation:
Create and proofread engaging copy for digital platforms, product packaging, and product web
Assist in developing SEO-friendly blog posts, email campaigns, and training documentation.
Collaborate with teams to ensure marketing collateral aligns with brand guidelines and audience preferences.
Marketing Support:
Support the planning and execution of marketing campaigns, promotions, and events, including product launches and trade shows.Conduct market research to identify industry trends and insights.
Analytics & Reporting:
Monitor the performance of marketing efforts and report key findings to the team.
Training:Why choose our Digital Marketing apprenticeship?
QA’s Digital Marketing Level 3 apprenticeship provides a solid foundation of practical skills integral to becoming competent in fast-paced digital marketing roles. It is widely accepted that we are facing a severe crisis when it comes to the gap between digital skills needed by employers and available talent. QA designed our workplace learning programmes to help organisations and individuals build in-demand digital marketing capabilities, both by finding and developing new talent and through the upskilling of existing teams.
QA’s Digital Marketing Level 3 apprenticeship programme enables the apprentice to:• Learn the necessary skills to enhance an organisation's digital marketing efforts, and prepare a business for the digital marketplace• Develop knowledge, skills and behaviours aligned to the Digital Marketer apprenticeship standard, being able to apply them in context• Gain the following qualifications upon successful completion of the programme:• Level 3 Digital Marketer Apprenticeship• Principles of Coding (BCS KM1)• Marketing Principles (BCS KM2)• Google Analytics Individual Qualification (IQ)
Tools and technologies learned: Apprentices will learn to use Google Analytics, SurveyMonkey, WordPress, Hootsuite, Mailchimp, Canva, Powtoon, Moz, W3Schools, JDoodle and all the major social media networks.Training Outcome:
Upon successful completion of apprenticeship, learners will get the opportunity for a full-time position
Employer Description:Our client is a leading manufacturer of high-quality audio equipment and accessories, dedicated to delivering exceptional sound experiences to audiophiles and music enthusiasts worldwide. Their commitment to precision engineering, innovative design, and uncompromising performance has made them a respected brand in the audio industry.Working Hours :All details will be confirmed at interviewSkills: Communication skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Your duties and responsibilities in this role will consist of:
To help plan, create, deliver and monitor multi-channel digital marketing campaigns to promote the Group’s businesses
Assisting the Marketing Team in scheduling Social Media content and imagery
To get involved in increasing engagement across Social Media channels
Proofreading content for accuracy and cross-checking against brand guidelines
Keeping up to date with trends in digital marketing and applying your knowledge to the digital marketing schedule, in collaboration with the marketing team
Gathering feedback on marketing campaigns and creating reports
Creating basic artwork
Keeping up to date with brand standards, logo, colour and font usage to make sure we are compliant
To learn how to analyse and interpret data on a variety of topics including Google Analytics and the effectiveness of campaigns
To monitor and reply to online enquiries, including customer concerns
To create online surveys on Typeform or Google Forms, when required
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-channel Marketer qualification, including the following;
Knowledge Module 1: Principles of Coding
Knowledge Module 2: Marketing Principles
Knowledge Module 3: Digital Marketing Business Principle
You will be training in how to:
Analyse and contribute information on the digital environment to inform short- and long-term digital communications strategies and campaigns
Recommend and apply effective, secure and appropriate solutions using a wide variety of digital technologies
Use a variety of digital marketing tools such as: search marketing, search engine optimisation, e-mail marketing, web analytics and Pay-Per-Click
Understand the principles of coding and be able to use this to aid with future digital marketing campaigns
For a full list of programme modules visit: velocity-pt.co.ukTraining Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England. From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology. Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition. Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Content Creation:
Making graphics/visuals for social media posts, proposals, website, email and other marketing materials
Social media:
Scheduling posts and managing the content of our Instagram and Facebook accounts both internally and clients
Web:
On-Page SEO: Optimising web pages for both Mutatio's website and clients to enhance its visibility and Google ranking
Website Portfolios: Adding and updating content, images, and videos to give the best overview of the work we do
Creating blog posts that are informative and engaging for our readers and optimised for SEO; This includes content writing and image creation
Email:
Mailchimp Campaigns: Email campaign design and copywriting
Proposals:
Helping to write formal, persuasive client proposals to the spec of the project for the MD to send over to potential clients
General Administration:
You will also provide back-up support, as needed, for general administrative duties to help ensure the smooth operation of the company
Training:You will be completing Level 3 Multi-Channel Marketer Apprentice.
(N.B. Formally Digital Marketer Level 3. As of Dec 2023, Digital Marketer has been updated to Multi-Channel Marketer. This new standard expands on the curriculum and provides learning on all aspects of marketing instead of solely focusing on digital marketing.)
As a Multi-Channel Marketer Apprentice, you help with planning, creating and implementing, impactful marketing campaigns across digital platforms. As part of the Marketing team, the multi-channel marketers will contribute to the implementation of the Marketing strategy and plans. They will be responsible for delivering day-to-day marketing activities across a multitude of platforms, channels and systems that are essential to the Marketing function and activities of the company.
Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:
Creating your Portfolio
Marketing Principles & Theory
Branding Theory and Effective Communication
Understanding your Audience & Customer Journey
Research Methodologies and Competitor Analysis
Understanding Business Vision and Objectives
Budget Management - Understanding ROI
Marketing Campaign Planning and Scheduling
Marketing Plan Implementation
Content Creation: Planning and Development
Content Creation: Tools (Practical)
Copywriting - Persuasive writing techniques
Quality, Standards and Legislation
SEO: Introduction
CMS/WordPress & Cornerstone Content
Metrics & Analytics: Measurement tools
Reports & Optimisation: Google Analytics
For the Multi-Channel Marketer apprenticeship, there is an end point assessment. This is done in the final part of the apprenticeship and is how the apprentice is judged on their learning and will include:
Producing a written Report
Portfolio of evidence-based work
Presentation and Q&A
Professional Discussion based on Portfolio
For a full overview of the Multi-channel Marketer standard visit https://www.instituteforapprenticeships.org/apprenticeship-standards/multi-channel-marketerTraining Outcome:The potential for full-time employment is available providing the apprentice successfully completes the apprenticeship.Employer Description:Mutatio is a creative agency working to create meaningful websites, brands marketing and productions. With over 10+ years we have gained a global reputation for delivering engaging and innovative digital solutions across both our UK and US offices.
Mutatio are currently looking for an aspiring creative to join their team as an apprentice marketer.Working Hours :Monday to Friday 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Presentation skills,Logical,Team working,Creative,Initiative....Read more...
Assist with the planning, execution and optimisation of digital marketing campaigns, including ads, SEO and social media.
Contribute to the organisation and execution of in-person events, enhancing the companies’ brands presence and engagement
Utilise a variety of marketing tools to analyse and improve campaign effectiveness including, Facebook, LinkedIn, Instagram, Google analytics and HubSpot.
Work closely with the marketing managers and web developers to support ITC services marketing strategies.
Participate in the creative brainstorming sessions to develop innovative marketing ideas and strategies
Attending events and creating offline content for these events, also attend local business group events
Track and report on marketing metrics to identify trends and insights for continuous improvement
Full training and support will be provided by your workplace mentor and from the Baltic team.
Training:
Full training and support will be provided by your workplace mentor and from the Baltic team.
Training Outcome:
Possible progression following on from completion of the apprenticeship
Employer Description:ITC Service are a leading IT Support provider in the North-East. Founded in 2006 and now with a team of 50 staff, we’ve empowered the region to succeed with the power of technology.Working Hours :Monday to Friday, 9.00am to 5.00pm OR 8.00am to 4.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Creative....Read more...
Key Tasks/Accountabilities:
To promote and sell to members all the Clubs services relating to Membership, UK Sites and potentially Caravan Cover or Travel, ensuring compliance with all standards
Handle member and non-member enquiries
Resolve complaints to the required standards
To undertake, as required, ongoing learning activity to develop product knowledge across the full range of products to meet operational requirements
To provide a high level of customer service and product information to our members and potential members, in accordance with the Club’s standards and strategic goals, processing and escalating calls as necessary to ensure first-time resolution wherever possible
To assist other sections of the department and represent the Club at outside events as required
Training:To undertake the completion of the Level 2, Customer Service Practitioner apprenticeship programme (minimum 12-months, plus a 3-month End Placement Assessment - EPA).
The apprenticeship training will be provided through online learning.Training and development will take place in the workplace.
In conjunction with business requirements, to undergo training and comply with current and ongoing FCA regulatory requirements.Training Outcome:Potential for permanent position.Employer Description:At the Caravan and Motorhome Club, we aim to share our passion for enjoying the great outdoors by providing an unrivalled choice of quality places to stay, at locations world-wide. We provide over one million members with access to nearly 2,700 locations in the UK and Europe, as well as giving them access to our vast knowledge and expertise in how to make the most of caravanning and motorhoming as a leisure pastime. Our offices are based in East Grinstead, West SussexWorking Hours :Monday to Friday 9am to 5pm, including a 1-hour lunch break (unpaid) and 2 x 15-minute breaks.Skills: Communication skills,IT skills,Customer care skills,Adaptable,Knowledge of Google suite,A Level educated....Read more...
Email Marketing: Create and manage email campaigns for landlords, long stays, and both new and returning guests using tools like Mailchimp.
Social Media Management: Plan, create, and schedule engaging posts across platforms to enhance our online presence.
Sales Funnel Development: Design and optimize sales funnels to convert leads into clients.
Video Content Creation: Produce high-quality videos for marketing campaigns, social media, and client engagement.
A/B Testing: Experiment with different marketing approaches to identify what resonates best with our target audience.
Visual Content Creation: Work with VAs to develop 'how-to' documents, guides, and course materials.
Copywriting: Craft compelling emails, blogs, and ad copy to drive engagement and conversions.
Advertising: Learn and execute Facebook and Google Ads campaigns, focusing on ROI and audience targeting.
AI Tools: Leverage AI tools like ChatGPT to generate ideas, streamline tasks, and improve efficiency.
Innovative Marketing Techniques: Study and implement strategies inspired by Alex Hormozi and Rory Sutherland to elevate our marketing efforts.
Time Management: Take ownership of projects, manage deadlines, and deliver high-quality work independently.
Training:The Lexington, Liverpool, L3 1AP
Monday - Friday - 9am - 4pm
Training Outcome:Upon completing the Multi-Channel Marketer apprenticeship, apprentices will possess a solid foundation in marketing principles and strategies across multiple platforms. They will have developed skills in planning, creating, and delivering effective marketing campaigns that integrate digital, social media, and traditional marketing channels to achieve business objectives. Employer Description:Orange Rentals offers premier Airbnb property management in Liverpool, streamlining your property rentals with our complete package of services from professional cleaning to guest management, ensuring maximum profitability with zero hassle for landlords.Working Hours :Monday - Friday - 9am - 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
The purpose of the role will be to drive demand for the clinics services through awareness raising and/or perception building to generate business for the clinic.
As an apprentice you will be required to develop marketing activities to be generate business and awareness the Clinic services in the Yorkshire region.
About the Role:
We are looking for a motivated and creative Marketing Apprentice to join our team. This role offers hands-on experience in various marketing activities, including content creation, digital campaigns, market research, and customer engagement. You will work closely with the reception team to support ongoing projects and learn valuable skills in customer experience and marketing research.
Key Responsibilities:
Assist with digital marketing campaigns (email, social media, ads).
Create engaging content (blogs, social media posts, graphics).
Conduct market research to support marketing strategies.
Provide administrative support for marketing initiatives.
Passion for marketing and willingness to learn.
Strong communication skills (written and verbal).
Creative, detail-oriented, and organised.
IT Skills (social media, Google Analytics).
Presentation and Administrative skills.
What We Offer:
Structured apprenticeship program with training and mentorship.Hands-on experience with real-world marketing campaigns.Potential for career progression after the apprenticeship.Varied Days working (average 4-5) / 28 Days annual leave including bank holidays.Training:You will be required to attend Leeds City College to complete studies and allocate time each week to complete course work.Training Outcome:Possible progression to a permanent position at the end of a successful apprenticeship is highly likely.Employer Description:Providing private medical, GP, aesthetics, ultrasound / imaging, menopause, counselling and other health services to North Leeds via partner and independent practitioners.Working Hours :(Varies shifts between) Monday to Sunday, 7:45am - 8pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,social media,Research skills....Read more...
We are looking for an apprentice to join our two-man, in-house Tech Team, to support the BAU tech requirements for our 30+ clients, and to deliver the future strategy around AI and automation.
Role overview: The Digital Support Apprentice will assist the Tech and Innovations Team in various ways - from working on data handling to troubleshooting on hardware. This role is well suited for someone with an interest in building technical skills while working in a fast-paced logistics atmosphere.
Key Responsibilities
● Data Work:
Data cleaning and modulation to produce the datasets that are usable and realistic
Support data analysis projects to improve decision-making
● Excel Skills:
Advanced functions in Excel for data manipulation and presentation
Maintaining spreadsheets for performance tracking and reporting
● Technical Support:
Work on diagnosing and fixing hardware issues specific to our organisation
First-line support for all tech issues, with escalation when required
● Tech Stack Improvement:
Working with teams to review and enhance current tools and software in terms of efficiency
Recommendations on speed and enhancements for an existing tech stack
Responsible for administering and optimizing Google Workspace, ensuring seamless collaboration, security, and efficient user management
● Scripts and coding:
Occasionally aid in supporting some scripting or programming projects to solve specific problems or create small tools
Learn and apply coding skills relevant to the role, under guidance from the team
Full training will be given in order to complete the above duties to the best of your ability. Tu Pack and Boom will provide support to guide you through your apprenticeship studies.Training Outcome:
There is a full-time, permanent, position available upon successful completion of the apprenticeship
Employer Description:Tu Pack, we are a growing 3PL business, fulfilling orders for high end fashion brands across the UK and around the world.Working Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Scripting/Programming Lang exp....Read more...
Research and create engaging content for publication
Updating Social Media Channels
Marketing on blogs and written content
Analysing activities on Adwords and SEO
Updating a variety of websites using WordPress and adding regular content
Monitor and track campaign results
Organising and producing reports
Provide support to the team and all other admin tasks
Source data from already identified, trusted sources in secure manner
Blend data by combining data from various sources and formats to explore its relevance for business needs
Validate results of analysis using various techniques
Communicate results verbally, through reports and technical documentation
Store, manage and share data securely
Work with colleagues to understand the purpose and related process of different data requests to ensure requirements are fulfilled
Training:Apprentice Standard Multi Channel Marketer Level 3 includes End Point Assessment
1 day per week at Sheffield College City Campus in term time
Knowledge content includes:
Module 1 BCS principles of coding exam
Module 2 BCS Marketing Principles
Module 3 Google IQ
Training Outcome:Sustained employment for the committed candidate to progress with ongoing training to develop an exciting career in the marketing services within our company.Employer Description:Our health-focused pharmacy clinic offers personalised, comprehensive care with a strong focus on preventative disease management. Our expert pharmacists are proficient in numerous medical services, such as health assessments, diagnostic screenings, vaccinations, and medication management. We strive to improve patient health outcomes and life quality by working intimately with individuals and other medical professionals to formulate custom health plans. Our convenient clinic provides a centralized location for all your health needs, eliminating the need for multiple appointments and simplifying your healthcare experience. Rely on our dedicated pharmacists to help you achieve optimal health.Working Hours :Monday to Thursday 9am to 6pm
Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your journey as a Kyndryl apprentice will start with an immersive learning programme, focused on building a core set of technical and business skills which you will use working on exciting projects with our flagship clients.
Joining us as part of our consult team on our Apprentice program starting in April, you will learn critical skills required for the development of cutting-edge products and services for our clients whilst completing a Digital Technology Solutions degree. As you progress through your degree programme, you will gain hands on experience rotating across a range of technology areas, before finally specialising in one of:
Software Engineering, Cyber Security Analyst, IT Cloud Consultant, Data Analyst
You’ll be working alongside our world-class experts, delivering tailored solutions based upon our clients’ projects and business needs using cutting-edge technology.Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Every position at Kyndryl offers a way forward to grow your career. We have opportunities that you won’t find anywhere else, including hands-on experience, and access to some of the best learning in the industry and certifications for Microsoft, Google, Amazon, leading edge AI and many more. We also have structured career paths to enable you to build and take your future career in any direction you choose.Employer Description:Who is Kyndryl?
We design, build, manage and modernise the mission-critical information technology the world depends on every day. Our business quite literally powers the vital systems that run banks, stock markets, airlines, automotive and healthcare companies, governments and more. What does this mean? It means that, as a global technology service company, we make things possible so other companies can help people live their lives.Working Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Analytical skills,Team working,Initiative....Read more...
• Have the ability to follow a process from start to finish with accurate and consistent results.
• Must have exceptional attention to detail, ability to prioritise workload, work efficiently and effectively under pressure and multi-task.
• Be Self-motivated, target and timeline driven and proactive.
• Efficient problem solver.
• Excellent verbal and written communication, time management and organisation skills.
• Able to work within a team, and independently.
• Intermediate IT skills, able to use Microsoft Office & Google etc.
• Previous experience in administration or office environment is desirable, not essential.
• Be trained to confidently assess all submissions in line with the ECO4 guidance and customer expectations, ensuring measures are fully compliant for handover to the Delivery Manager.
• Complete all necessary ECO4 paperwork in line with Ofgem guidelines.
• Ensure the status of each submission is kept up to date on the shared office workbook.
• Liaising with third parties to ensure accuracy and compliance of all documentation is resolved in a timely manner.
• Dealing with queries and ensuring solutions are provided and communicated accordingly, via telephone and/or e-mail.
• Working towards deadlines and ensuring all paperwork is submitted within the required timeframe.
• Assisting other team members with any other tasks.
• Ensure all submissions meet Ofgem and ECO regulations, and any discrepancies or issues are resolved before submission deadlines.Training:
Level 3 Business Administration Apprenticeship Standard qualification.
End Point Assessment.
Training schedule has yet to be agreed. Details will be made available at a later date.
Training Outcome:
For the right person there is the chance to secure full time employment and the opportunity to progress on to higher level qualifications.
Employer Description:GEC Power provides expert advice and quality installations on sustainable solutions for UK home and business owners. Whether it is a new boiler installation to keep your home warm, solar PV for reduced electricity spend or complete renewable energy solutions; we are able to help. It is our aim to help you manage your energy more efficiently and hassle-free.Working Hours :Monday - Friday, 9.00am -5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Receive incoming technical support incidents, requests and changes from internal / external customers, capturing full details of their issues/requirements into the incident management system
Provide updates and ensure ongoing customer communication is maintained in relation to the above.
Resolution of incidents ranging from simple password resets to complex server queries.
Escalation of issues to senior team members as necessary.
Work with other internal teams in meeting project objectives, from inception, to delivery, and ongoing support.
Training:Why choose our Cloud Network Specialist Apprenticeship?
QA’s Cloud Network Specialist Level 3 Apprenticeship provides a solid foundation in installing network cabling and hardware. A Cloud Network Specialist’s role is both desk-based and involves visits to clients' premises to resolve issues.
Apart from installing network cabling and hardware, they may also be required to assist in the deployment and management of cloud-based services.
QA’s Cloud Network Specialist Level 3 Apprenticeship programme enables the Apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned:
Learners will learn to use Microsoft Azure, AWS and Google Cloud.
Training Outcome:
90% of QA Apprentices secure permanent employment after completing their Apprenticeship: this is 20% higher than the national average.
Progression to more senior opportunities could be available upon successful completion of the apprenticeship.
Employer Description:Adaptive Care, part of the CLB Group, is a leading provider of acoustic monitoring solutions and healthcare technologies, serving care homes across the UK and the NHS. Our innovative solutions contribute to resident and patient safety and well-being, making a positive impact on healthcare facilities and the lives of residents and patients.Working Hours :All details will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Non judgemental....Read more...
Provide remote helpdesk IT support to IT clients
Plan and Implement IT infrastructure projects to IT clients
Develop skills to resolve IT issues especially with Microsoft M365, Email, Google Workplace, Cyber Security
Manage Telecoms client’s requirements, resolving issues, making system changes, updates and planning for holidays periods
Maintain detailed records of repairs and maintenance works
Provide routine and emergency fault diagnosis and repair of office technology
Provide service to Printer/MFP fleets
Maintain and provide an accurate record of stock and parts inventory
Assist in the ordering of parts and materials for the ongoing service of office technology
Provide setup, commissioning, and delivery of office technology products to locations around Yorkshire and beyond
Train end users in the proper use and training of the hardware and software provided
Maintain accurate records for expenses, mileage, and other relevant information in line with the role
Perform other duties as assigned by your line manager
Perform to KPI's in line with company policy
Influence product development by working closely with our product, marketing, and sales teams to collect and digest user feedback
Contribute to our support documents to ensure they're clear and accurate, and research and write new content to fill any gaps
Help improve the technical knowledge of our sales team, coaching them on new developments within 360 Office and the wider360 Office ecosystem
Personal characteristics:
Maintain a laser focus on quality, with top-notch written and spoken communication
A technical predisposition, and the desire to learn
Demonstrable exceptional writing skills and attention to detail
A can-do attitude with a focus on delighting users
Willingness to work hard with an excellent work ethic
Full Clean UK Driving License & Car
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Successful completion of this apprenticeship gives you an accredited Level 3 IT Support Technician qualification, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritizing in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:360 Office Ltd are a Yorkshire based Managed Service Provider (MSP) operating out of our Head Office in Hull. We love technology, and love to share what we love with our customers. Offering B2B goods and services which assist businesses in driving down cost and improving efficiencies. We are a new venture offering a customer centric working environment, a keen pricing policy and a large portfolio of Office Services.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
