UK Wide (Remote) + Regular Nationwide Travel Circa £35,000 + Travel Expenses + Benefits
Are you an experienced trainer who thrives on building trusted relationships, influencing through collaboration, and raising standards in a consultative, supportive way?A well-established UK fundraising agency is seeking a Training Executive to work in close partnership with a national network of contracted marketing companies and their fundraising teams. This is not a “top-down” training role; it’s about working alongside business owners and their teams, understanding their challenges and helping them continuously improve through coaching, guidance and shared best practice.This is a remote-based role with regular nationwide travel, involving visits to regional offices, attendance at key training activities and occasional overnight stays. Acting as a key relationship bridge between charity stakeholders, the internal leadership team and regional marketing partners, you will play a central role in shaping how training is delivered, embraced and embedded across the network.Success in this role will come from your ability to build credibility, develop genuine partnerships and influence positive change in a way that feels collaborative rather than directive.Key Responsibilities
Design, deliver and continuously enhance training programmes across a national network of contracted marketing companies and their fundraising teams, adapting your approach to suit different partner businesses and environments
Work closely with regional business owners and their teams to understand challenges, identify gaps and co-create practical training solutions
Observe trainers and provide structured, supportive feedback to improve delivery, engagement and consistency
Introduce practical measures such as quizzes and assessments to support learning retention and continuous improvement
Refresh and evolve training content, ensuring it remains relevant, engaging and aligned to compliance standards
Manage digital learning tools (e.g. EasyGenerator or similar), including course updates, access and basic analytics
Deliver “train-the-trainer” sessions, empowering regional leaders to confidently deliver high-quality training themselves
Build long-term, trusted relationships with independent partners, influencing standards through collaboration and mutual respect
Maintain clear and simple training records, reporting on progress, completion and impact
Work closely with internal stakeholders to ensure training aligns with fundraising regulation, safeguarding expectations and best practice
Skills & Experience
Experience designing and/or delivering training in a face-to-face environment (fundraising, sales, customer engagement or similar)
A naturally consultative approach with the ability to influence, guide and support rather than direct or enforce
Strong relationship-building skills, with the ability to earn trust quickly across a diverse network
Confident facilitator, able to engage different audiences and adapt your style accordingly
Comfortable giving honest, constructive feedback in a tactful and emotionally intelligent way
Organised and process-driven, able to implement simple systems and track training activity effectively
Comfortable working remotely and independently, with frequent nationwide travel
Nice to have (but not essential)
Knowledge of fundraising compliance / safeguarding / supporter care principles
Experience coaching other trainers or delivering train-the-trainer programmes
Familiarity with digital learning platforms (EasyGenerator, Articulate, etc.)
This is a standout opportunity for someone who enjoys working in partnership with others to create meaningful, lasting improvements. If you’re motivated by influencing through collaboration, building strong relationships and seeing the direct impact of your work across a national network, this role offers real ownership, variety and the chance to shape training in a genuinely consultative way. Apply now!....Read more...
Chief Executive Officer | Fintech | Embedded Finance | Payments Innovation London & TravelCompetitive Benefits + Base Salary 150k and 180k doe + Equity + BonusOur client is an ambitious early-stage fintech business focused on transforming how people access retirement income through embedded finance, digital payments and digital wallet technology.Operating at the intersection of pensions, payments and fintech innovation, the business has developed a highly differentiated proposition with significant market potential.This is a rare opportunity to join at a pivotal stage of growth, leading strategy, driving commercial traction, securing strategic partnerships and helping position the business as a credible and scalable platform within an evolving financial services market.The successful candidate will bring strong commercial and strategic leadership experience gained within fintech, payments, embedded finance, WealthTech or regulated financial services, alongside the ability to operate effectively within a high-growth and entrepreneurial environment.Our client is particularly interested in speaking with individuals who can demonstrate:
Experience leading growth, scaling or commercial transformation within a fintech or regulated technology businessStrong strategic partnership and commercial development capabilityExposure to fundraising, investors and board-level stakeholder managementExperience operating within regulated financial services environmentsThe ability to balance strategic thinking with hands-on delivery and execution
This opportunity would suit a commercially driven and strategically credible leader excited by the challenge of building and scaling a differentiated fintech proposition within a large and evolving market.Alongside a highly competitive package, the role offers a meaningful equity opportunity and the chance to play a key role in shaping the future direction and long-term success of the business.Immediate availability or short notice period would be highly advantageous. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Customer Care:
Proactively respond to expressions of dis- satisfaction at the initial stage.
Investigate, register all complaints and report in accordance with company and client procedures.
Maintain the company’s complaint log and use the information to report on trends.
Visit residents in their homes, when required, dealing with queries and keeping them informed.
Make appointments for further work, if required, and ensure these are carried out.
Respond to expressions of dis-satisfaction received from residents via the text message service within agreed timescales and ensure the issues are addressed.
Ensure resident surveys are carried out, recorded, address any actions, and provide a monthly report on the survey findings.Attend monthly contract meetings and supply relevant reports.
Community Engagement:
Attend Resident Surgeries and assist vulnerable people report repairs.
Organise resident consultation events and attend Resident Association meetings as required.
Identify vulnerabilities relating to individual residents and liaise with the client’s housing officers or support services where necessary.
Work with our Performance Team to ensure that identified vulnerabilities are accurately recorded within the organisation's systems.
Working with the Community Investment Team, organise volunteering and fundraising events.
Liaise closely with senior staff to generate a positive culture within the Division.
Complete a daily activity sheet detailing visits to residents and clients.
To contribute ideas and suggestions that may enable the company to provide a better service.
Provide any other reports requested by Client, Line Manager or Customer Manager.
To deliver Customer Care talks as and when required and to ensure they are documented.
Fully comply with the Organisation's Health and Safety and Lone Working policies.
Follow policies, procedures, and initiatives related to sustainability and environmental compliance.
Undertake any other ad hoc duties necessary for the smooth running of the Repairs and Maintenance Division.
Training:
You will attend college one day per week working towards the Level 3 Customer Service Standard.
Training Outcome:
Opportunity for permanant work on successful completion of apprenticeship
Employer Description:AxisCLC, is a trusted property services specialist delivering responsive repairs, planned works, refurbishments and voids services. We employ more than 1,500 people and support over 250 clients across London and the Southeast. Backed by over 110 years of combined experience across the Axis CLC group, we help keep residents safe, properties well maintained and clients fully compliant.Working Hours :Monday - Friday. Start times will vary depending on contract.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
As an apprentice, you will be a key member of the nursery team. Your duties may include:
Under supervision, keep records of children’s development and learning journeys
Liaise professionally with and support parents and other family members
Be able to work well in a team
Attend out-of-working-hours activities, e.g., training, monthly staff meetings, parents' evenings, fundraising events, etc.
To ensure high standards in all aspects of care and development in line with the EYFS for all children attending the nursery
To organise resources for activities and experiences in the nursery
To assist in enhancing the developmental progress in children
To implement the daily routine within the nursery
To maintain a high standard of cleanliness and good housekeeping
To maintain a thorough knowledge of all the nursery’s policies and procedures, ensuring that they are followed and respected
Full description will be given at the interview.Training:Apprenticeship qualifications are delivered in the workplace. You will be allocated a vocational coach who will provide you with personal tutorial support and assessment through a blend of online Teams meetings and face-to-face visits to complete observations in the workplace.
Assessment is through a variety of methods, including observations in the workplace, witness testimonies, product evidence, professional discussions, assignments and project/case studies. All evidence will be logged to your electronic portfolio of evidence. You will have access to all your resources and tasks online on The Learning Hub.
You will achieve:
Level 2 Early Years Practitioner Apprenticeship Standard
Functional Skills in maths and English (if required)
Training Outcome:Once the successful candidate has completed their childcare qualification at level 2, there will be the opportunity to progress onto the Early Years Educator at Level 3.Employer Description:Based on the site of Alwoodley Primary School in a former school annex that many years ago provided classrooms, our warm and welcoming Nursery has been converted to offer a homely and educational environment for children from birth to 5 years, our Funclub continues with care until age 11. Little People Alwoodley is passionate about providing quality Early Years Education and the highest standards in care and safety. An exciting opportunity has arisen for Early Years Apprentices who love caring for children and wish to develop a career in early years’ childcare and are committed to working with a great team of staff.Working Hours :A total of 40 hours a week falling between 7.30am and 6.00pm, Monday-Friday. May involve some occasional weekend work. 16-18-year-olds will not be required to work over 8 hours per day.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will gain experience of sales and all aspects of customer service; face to face, on the phone and on-line
You will learn to complete online orders to ensure they are processed efficiently and correctly
You will develop skills for accurate and efficient handling of in-person transactions in our shop and learn to work to the Royal Opera House Shop service standards
You will learn how to advise customers and process orders received by phone, mail and our website
Learn how to work in line with our Customer Relationship Management strategy
You will learn about the Royal Opera House’s opera and ballet repertoire in order to provide positive and accurate information, advice and assistance in response to all enquiries
You will learn how to undertake comprehensive and accurate manual counting in stock-takes as directed
You will learn the procedure of opening and closure of shop ensuring security awareness and general vigilance
You will learn how to maintain high standard of housekeeping in all shop and storage areas in accordance with safety and security procedures
You will learn how to correctly comply with PCI and GDPR requirements in relation to dealing with card payments and personal data
Training:
You will study for a Level 2 Retailer Apprenticeships Standard
Sessions will be delivered online with time in your working week assigned to your study
You will have a personal learning coach who will ensure you are making progress on your course
The provider can also provide any additional learning support you might require to ensure you are successful
The provider will guide you through the end point assessment period on completion of your qualification
You can take functional skills in maths and English (if required)
Training Outcome:
We hope that during your time with our retail team you will gather skills and experience that will take you on to other retail positions in either customer facing roles or online retail
You may develop an interest in pursuing a different role such as buyer or customer service manager in future and this should be an excellent springboard into your developing a career
Employer Description:The Royal Ballet & Opera (www.roh.org.uk) is one of the most famous stages in the world for opera and ballet. The iconic theatre is home to The Royal Ballet, The Royal Opera and the Orchestra of the Royal Opera House, with more than 290 performances given in the main auditorium each year. More than 950 staff work at the Royal Ballet & Opera in areas ranging from lighting, costume making, set building and scenic art, marketing, finance, box office, IT and fundraising and our apprenticeships scheme works across all areas.Working Hours :Monday - Sunday rota of shifts, may work evenings and weekends, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Flexible approach....Read more...
The Marketing Manager is responsible for our key products: car insurance, home insurance and life insurance, as well as ancillary products such as van insurance and pet insurance. Typical duties include:
Own the email marketing strategy and performance, using the Actito engagement platform to deliver targeted campaigns that drive engagement, conversion, and revenue growth. Working with our agency to implement testing frameworks, optimise journeys, and continuously improve performance through data-led insights.
Lead the business’s digital PR strategy in accordance with SEO principles and work with the retained agency to shape campaign and content strategies, ensuring activity is aligned with brand positioning, search strategy, and product priorities, while delivering relevant campaigns that increase visibility, traffic, and conversion.
Oversee the optimisation and development of key product journeys and landing pages, ensuring the customer experience supports conversion goals and commercial priorities. Use performance data and insights to identify opportunities for improvement and inform future development.
Lead the onboarding and growth of key partners, coordinating teams to deliver successful integrations and maximise partner performance.
Work closely with the SEO agency to guide content development and optimisation, ensuring content strategy supports organic growth, product visibility, and long-term traffic acquisition.
Support the strategic direction and optimisation of PPC activity, ensuring paid campaigns align with wider marketing objectives and contribute effectively to acquisition and revenue targets.
Manage and develop the Marketing Assistant, providing strategic direction, setting clear objectives, and ensuring delivery of activities that support wider marketing goals.
Deliver regular performance reporting and insight-led recommendations, communicating results to stakeholders and using data to inform planning, prioritisation, and future marketing strategy.
What we are looking for:
Mentoring and managing experience.
Proven experience working with email platforms and managing email marketing campaigns, including planning, execution, optimisation, and performance reporting.
Previous experience in PR, SEO, PPC and working with digital marketing agencies to deliver performance marketing campaigns.
Ability to analyse campaign performance across platforms, including GA4 and Facebook Analytics and put forward performance optimisation ideas to meet and exceed KPIs.
Experience in onboarding and managing external partners and stakeholders.
Familiarity with applying branding and design principles to email templates, web pages, banner ads and other materials as needed.
Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 4 Marketing Executive qualification, which will help start your career and give you an insight into the business's processes and procedures.
Our training is all completed remotely via Teams with a development coach, who will be available for support.
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours.
Training Outcome:This is a fixed contract to cover maternity leave.Employer Description:UK independent price comparison site founded in 2003 with offices in Godalming and Chester. We operate an online marketplace, an outbound call centre and a nationwide programme of field marketing activities.
Our key products are within general insurance, life insurance, utilities and finance.
ME Expert Ltd is part of Credico Marketing and its sister company, Gather Campaigns, runs charity fundraising campaigns.Working Hours :Monday to Friday 9am-5pm (hours to be confirmed)
1 hour allocation for lunch.
Hybrid working.Skills: Communication skills,Number skills,Analytical skills,Team working,Creative,Initiative,Logical thinking....Read more...
Account Director - Public RelationsExceptional Account Director opportunity with a leading finance and tech PR consultancyTake your PR career to the next level with this influential role at a prestigious Blackfriars-based communications agency specialising in corporate sector excellence. This established consultancy delivers award-winning campaigns for high-profile clients across finance, technology, and property, offering the perfect environment for senior professionals seeking genuine career growth and strategic impact.About the AgencyThis respected communications consultancy is renowned for its strategic thinking and creative execution in the corporate sector. Based in a premium Blackfriars location with exceptional facilities including a rooftop terrace and private gym, they represent exciting clients ranging from innovative ESG companies to elite sporting venues used by Manchester United and The Lionesses.The OpportunityAs Account Director, you will lead client relationships, oversee strategic communications delivery, and shape the growth of the agency. You’ll drive campaign excellence, mentor account teams, and influence business development initiatives while enjoying hybrid working flexibility and comprehensive career development support.Core ResponsibilitiesLead and manage high-profile client accounts, ensuring exceptional delivery and measurable outcomesDevelop and execute strategic PR campaigns across corporate communicationsMentor and guide account teams, fostering professional growth and campaign excellenceMaintain trusted relationships with senior client stakeholders and C-suite executivesOversee integrated campaign delivery across traditional media, digital channels, and stakeholder engagementProvide strategic recommendations and insights to inform client communications decisionsContribute to new business development and agency growth initiativesEssential RequirementsProven PR agency experience with strong client management and team leadershipDemonstrable track record of delivering corporate communications campaigns with measurable successExceptional strategic thinking, analytical skills, and creative problem-solvingStrong presentation and stakeholder management abilitiesExperience in finance, technology, or property sectors highly advantageousEntrepreneurial mindset with experience supporting business development initiativesMeticulous attention to detail and ability to operate at a senior client-facing levelWhat’s on OfferCompetitive salary £50,000–£60,000 with performance-related bonusesFlexible hybrid working – 3 days per week in the central London officePrivate BUPA health and dental coverage after probationProfessional development via PRCA membership and extensive training opportunitiesAdditional wellbeing day plus comprehensive support services through Peninsula HREarly Friday finishes on the final Friday of each monthRegular social events at premium London venuesNew business commission for successful client introductionsDiscretionary bonus scheme based on individual and company performanceShare option scheme available after one year for eligible team membersSustainability initiatives including environmental offset programmesCharity partnership support with dedicated time for fundraising activitiesWork EnvironmentThe agency’s contemporary central London headquarters includes a rooftop terrace, private gym, and recreational areas. Located near Blackfriars, Temple, and St Paul’s stations, the office offers excellent transport connectivity across the capital.Career DevelopmentWith the corporate communications sector expanding due to regulatory requirements, ESG considerations, and digital transformation, this role provides a unique opportunity to develop expertise in emerging areas and strengthen strategic leadership skills essential for senior consultancy positions.Work Permissions: You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time.This outstanding Account Director opportunity is presented by The Opportunity Hub UK, connecting experienced communications professionals with career-defining roles in London’s premier agencies.....Read more...
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work:
Support the classroom teacher in all areas of teaching, learning and assessment, including using Tapestry
Develop an understanding of the key strategies used across the school to support individual learning needs, e.g. PECS, TEACCH, Attention Autism, Intensive Interaction
Attend training on key strategies and areas of school development
Assist with the preparation of learning activities, displays, resources and visual supports
Report pupils’ responses to learning activities and record achievement/progress as directed
Be willing to take part in all aspects of teaching and learning, including intimate care, play and swimming sessions
Understand and contribute to the emotional support of all pupils
Support the behaviour and well-being of all pupils
Support all of the pupils’ personal needs, including toileting, hygiene, dressing and eating. This may include gastrostomy management, suctioning and tracheostomy care, and administering medication, by an agreed plan, and under the direction of a healthcare practitioner and following appropriate training
Follow manual handling procedures to support pupils with physical disabilities
Follow Team Teach guidance in the positive handling of children
Establish good relationships with pupils, acting as a role model and being aware of and responding appropriately to individual needs
Encourage pupils to interact with others and engage in activities led by the teacher
Follow school safeguarding procedures at all times
Accompany teaching staff and pupils on educational visits, trips and out-of-school activities
Be aware of and comply with policies and procedures relating to child protection, safeguarding, health, safety and security, confidentiality and data protection, and report all concerns to the safeguarding lead
Respond to medical or fire alarms where appropriate
Be willing to contribute and support the wider activities of the school, e.g. fayres and fundraising events
Feedback to the teacher regarding information that may need to be shared with parents, for example, about personal care, health or changes in behaviour
Work under the direction of an Occupational Therapist, Physiotherapist, Speech or Language Therapist to carry out daily programmes of exercises or routines with pupils as required
Training:Teaching Assistant Level 3 Apprenticeship Standard:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Potential full-time employment within the practice for the right candidate upon successful completion of the apprenticeship
Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Friday, 9.00am - 3.30pm, with a 1-hour lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Purpose of post:
To ensure a high standard of physical, emotional, social and intellectual care for all children in their care
To ensure all children are safeguarded and their welfare and safety is promoted
To give support to other team members within their immediate room and within the wider nursery
To work as part of a team in order to provide an enabling environment in which all individual children can play, learn and develop
Duties and responsibilities:
Operate a programme of activities that meet the individual needs and interests of children in your area in conjunction with other team members
To keep records of your key children’s development and learning journeys and share this with parents, carers and other key adults in the child’s life
To follow the nursery safeguarding procedure to ensure all children are kept safe, well and secure
Support all staff and engage in a good staff team
Liaise with and support parents and other family members
To be involved in out of working hours activities, e.g. training, monthly staff meetings, parent evening, fundraising events etc.
To be flexible within working practices of the nursery. Be prepared to help where needed, including to undertake certain domestic jobs within the nursery, e.g. preparation of snack meals, cleansing of equipment etc.
Work alongside the Manager and staff team to ensure that the nursery’s philosophy is fulfilled
Read, understand and adhere to all policies and procedures relevant to your role as deemed appropriate by the Manager
Liaising with practitioners to record accidents in the accident book correctly
Ensure the Duty Manager has initialled the report before parents receives it
Look upon the nursery, as a “whole” where can your help be most utilised
Be constantly aware of the individual needs of all children
Ensure someone known and agreed by the nursery and parent collects the child
To respect the confidentiality of all information received
Specific childcare tasks:
The preparation and completion of activities to suit each individual child's stage of development and interests
To develop your role within the team especially with regard as a key person
To ensure that meal times are a time of pleasant social sharing
Washing and changing children as required
To ensure good standards of safety, hygiene and cleanliness are maintained at all times
Ensuring a poorly child is kept calm and warm and management is notified immediately
To develop and maintain strong partnerships and communications with parents/carers to facilitate day-to-day caring and early learning needs
To ensure the provision of a high-quality environment to meet the needs of individual children regardless of any disabilities, family backgrounds or medical history
To be aware of the high profile of the nursery and to uphold its standards at all times, both within work hours and outside
Ensuring that the policies of the company are observed, and that good practices are encouraged, particularly in the areas of Health & Safety, Equal Opportunities, and confidentiality
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation which are relevant to your post within the company to meet the overall business objectives.Training:
Level 2 Early Years Practitioner Apprenticeship Standard
Functional skills in maths and English (if required)
All training will be delivered on-line with 1:1 tutor support and independent learning
Training Outcome:
Possibility of securing a permanent position within the nursery on completion of the apprenticeship programme and progression to a higher-level qualification
Employer Description:We are a family run business that opened in Bovingdon in 1998, since then we have opened 5 nursery settings and a term time only lodge based at The Grove hotel in Watford. We are OFSTED registered and have been awarded an Outstanding rating in some of our latest OFSTED reports. Our Leverstock Green nursery is located in Green Lane yet within a few minutes of the M1 and Maylands Gateway Retail Park, Hemel Hempstead. Our new nursery boasts stunning, light and airy rooms and a large all-weather outdoor garden. The day nursery has 80 places at any one time, catering for children from 3 months to 5 years old. We are open from 7.30am – 6.30pm all year round except for public bank holidays. Our enthusiastic and dedicated team provide fun and educational activities which are tailor made based on the children’s individual needs and interests. We strive to provide a welcoming, happy, safe and supportive atmosphere and develop well rounded, confident children, who learn to their full potential in an exciting, fun and enriching environment.Working Hours :All of our sites are open 7.30am - 6.30pm, Monday to Friday. Shifts will be discussed at interview.Skills: Communication skills,Attention to detail,Customer care skills,Number skills,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Whether you’re looking to grow your skills through a graduate programme, apprenticeship, or placement, we embrace difference and believe everyone deserves the chance to fulfil their potential. Develop, get training, earn a salary, and make an impact whilst doing work that matters. Join us on one of our early career’s programmes, and you can be part of the teams working on complex projects that are making a difference. Want to build an extraordinary career? Take a look below.
Working as part of a dedicated on-site team you will provide system administration and 1st line support for a complex physical network within Microsoft environment.
Purpose of the Role:
As an Apprentice IT Analyst, you will provide first-line IT support and assist with maintaining systems and services. You’ll gain hands-on experience in troubleshooting, system administration, and supporting IT projects while learning from experienced professionals.
As you progress through the apprenticeship program, you will work toward achieving key responsibilities:
Key Responsibilities:
Provide technical support: Act as the first point of contact for IT queries via phone, email, or support portal
Assist with system administration: Help manage user accounts, O365 mailboxes, and Active Directory tasks
Support IT services and tools: Monitor systems, troubleshoot issues, and maintain applications such as CAFM
Contribute to projects and improvements: Participate in IT initiatives, documentation, and knowledge-sharing activities
As part of your Apprenticeship, you will be enrolled onto an Application Support Lead Apprenticeship Level 4 qualification which normally runs for 15-months plus EPA. You will be fully supported by our partnered college to achieve this qualification by attending online sessions per week, having 1-2-1 advice and support, e-learning materials, and a whole team of experts on hand for advice and technical knowledge at your office. We want to hear from you if you have:
Minimum 2 GCSE’s maths and English are required
The role is particularly suited to those who have already completed a Level 3 apprenticeship, such as Digital Support Technician or IT Support Technician, or have relevant experience in IT support or customer service roles. However, this is not mandatory
Available to join the programme ASAP
High level of motivation and initiative; self-starter
Please note DV clearance check will be required if you are successful in your application
Training:During this apprenticeship, you will follow a fully supported training programme with LearnTech, delivered through combined weekly remote classroom-based training, workplace assessment/training and online learning working towards completing the Level 4 Application Support Lead standard.
The training covers the following core occupational duties: https://www.instituteforapprenticeships.org/apprenticeship-standards/applications-support-lead-v1-0Training Outcome:This is a permanent position. The successful candidate at completion of the apprenticeship will have gained a Level 4 qualification as an Application Support Lead.Employer Description:We are a leading provider of full life-cycle engineering, operations, and decarbonisation solutions, for transport infrastructure and complex facilities. Our purpose is to deliver sustainable infrastructure solutions that enhance life and protect our shared future.
We combine exceptional expertise in Consulting & Design, Advisory & Analytics, Transport Infrastructure and Complex Facilities to design, manage, and maintain clients’ assets throughout their lifetime. Our leading data and analytics capability enable us to create transformative solutions that strengthen resilience and drive sustainable improvements. We embrace difference and support individuals to work in ways that work best for them. We are committed to working sustainably and by working in partnership with the communities we serve, so people and the planet are protected. To find out more take a look at our website.
Join us on OUR Apprenticeship programme and we will invest in you to become the best version of yourself.
Career Development – we will provide you with a clear career path by tailoring a program that’s unique to you.
Support Network – you will be partnered with a dedicated buddy and mentor, as well as a community of peers who share your level, building a strong network that will support you forward every step of the way.
Pension – a generous pension scheme to which we will contribute
Holidays – minimum 24 days holiday, bank holidays and the option to buy additional days.
Social Value – you will get two Social Impact Days each year to volunteer for a charity of your choice and further opportunities to support fundraising initiatives and, where eligible, participate in the Duke of Edinburgh Gold Award.
Choices - our flexible benefits scheme is tailored by you, including buying additional annual leave, cycle2work scheme, charity giving and gym membership. Save with Amey - our online voucher portal gives you access to thousands of discounts from leading retailers to help you save on shopping, days out, or nights in. It includes healthcare, free GP service, dental vouchers.
Working Hours :Monday - Friday, working hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative....Read more...
