Assistant Front Office Manager - 5* Hotel - Dublin City
Maria Logan Recruitment are currently seeking an Assistant Front Office Manager for this stunning 5* Hotel in Dublin.
As Assistant Front Office Manager, you will support the Front Office Manager with the day to day operations of the department. You will take pride in creating a guest experience that is original, memorable, and totally one-of-a kind.
The ideal candidate will soar in this position and push themselves to ensure the best possible service to both their guests and their team.
For more information, please apply through the link below.....Read more...
Reception Manager - 4* Hotel - Dublin City Centre
MLR are currently recruiting a Reception Manager to join the team at a busy 4-star hotel in the heart of Dublin city centre. This is a fantastic opportunity for an experienced front office professional to take the next step in their career and lead a dynamic and motivated team.
As Reception Manager, you will oversee the day-to-day running of the Front Office, ensuring that every guest receives a warm welcome and an exceptional level of service from arrival to departure. You will also be responsible for leading and supporting the reception team, training new staff, monitoring standards, and working closely with other departments to ensure smooth communication and operations throughout the hotel.
The ideal candidate will have previous supervisory or management experience in a hotel front office environment, excellent communication skills and a genuine passion for hospitality. Strong leadership, organisational ability and flexibility to work in a busy, fast-paced hotel are essential.
If you are enthusiastic, guest-focused and eager to develop your career in hospitality management, we would love to hear from you.
Please apply throught the link below.....Read more...
Front of House Manager - Dublin City - €38-40K
MLR have an exciting opportunity for a Reception Manager to join one of Ireland's leading accommodation providers.
With the support of a great team, it will be your responsibility to ensure that your guests receive that world renowned ‘céad míle fáilte’. This role will suit someone who excels in the hustle and bustle of the city centre. The ability to create a fun and inclusive environment is a must for this role.
The ideal candidate will be well presented, have a can-do mindset, and have a passion for providing the ultimate travel experience. This role consists of many duties, which include, supervising and training the front office team, completing rosters, and ensuring that the high standards set by management are always met.
If you love meeting people from all over the world, love telling your guests all about our amazing city and love turning moments into memories then this is the role for you. Please apply through the link below.....Read more...
Director of RoomsSalary: €NegotiableLocation: Rome, ItalyThis luxury 5-star property is looking for a Director of rooms. The Director of Rooms is a strategic and operational leader responsible for managing the Front Office, Housekeeping, and Reservations teams. With a direct team of 4 and broader oversight of room division operations, this role plays a central part in delivering an exceptional guest journey from arrival to departure, with a consistent focus on wellness, sustainability, and emotional hospitality.This position is part of the Executive Committee and reports jointly to the General Manager and Director of Operations.Key Responsibilities
Oversee the performance and daily operations of the Front Office, Housekeeping, and Reservations departmentsEnsure guest experiences reflect the brand's pillars of well-being, sustainability, and personalized serviceFoster a culture of care, mindfulness, and excellence within the Rooms teamLead recruitment, training, and development initiatives to build a highly motivated and service-driven teamImplement operational strategies that support energy conservation, reduced waste, and wellness-oriented service deliveryMonitor guest feedback and satisfaction metrics, implementing improvements as neededMaintain close collaboration with all departments, especially Spa, F&B, and Engineering, to ensure seamless guest serviceOversee departmental budgets, productivity, and staffing levels with a focus on efficiency and qualityRepresent the Rooms Division in strategic discussions at the Executive Committee level
Candidate Profile
3–5 years of experience in a leadership position within a well-structured, international hotel group, preferably in ItalyStrong operational knowledge of luxury hotel Rooms Division functionsExperience leading both Front Office and Housekeeping teams in a 5-star environmentFluent in Italian and English; additional languages are highly desirablePassionate about wellness, sustainability, and innovative guest serviceEmpathetic leader with excellent communication and problem-solving skillsAbility to thrive in a high-expectation, detail-focused, and collaborative environment
Director of RoomsSalary: €NegotiableLocation: Rome, ItalyIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Reception Duties :
PRODUCT AND SERVICE QUALITY
To ensure that strict security is maintained in respect of all money, keys, guest property, lost property and hotel equipment as per Mour standards
To ensure that all reservations, registrations and checking in/out duties are carried out to Mour standards (SOP & training)
To handle reservation duties in line with the correct Standard Operating Procedure
To assist the Night Team as and when required
To assist Team leader during the shift as required ensuring smooth running of the Front Desk
Follow up with guests that the service provided was to their satisfaction
To address complaints properly and deal with situations as and when they arrive in a sympathetic and professional manner (any problems call Manager on Duty)
SWITCHBOARD
To answer incoming and internal phone calls in a consistent format according to the Mour Standards (Good morning, afternoon, evening Mour / Reception)
To answer all phone calls within 3 rings to provide efficient and high quality telephone service
To maintain polite, friendly and courteous telephone manners at all times
MISCELLANEOUS
To carry out duties as laid down in the Front Office SOP manual
To have a comprehensive knowledge of the Front Office computer system (Opera)
To up sell hotel facilities to guests, and advise of services in the local area
To carry out general clerical or administrative duties as required by management and reasonable duties for the efficient operation of the hotel
To ensure cleanliness and tidiness of the front desk at all times
To be aware of house status and room availability at all times
To monitor faxes, post and manually written messages to the correct standards
Adminstrations Duties :
Assistance in the coordination of weddings and Christmas events
Responding to enquiries, correspondence, collecting and collating pre orders and preparing function sheets for issue to all department
Training:Monthly College attendance
One day per month Nottingham City Hub
Training Outcome:Full time work after successfully completing the apprenticeship, increase in hourly rate, opportunities in other departments to learn varied skills.Employer Description:Mour hotel is a 4-star boutique hotel situated centrally on the Sherwood Business Park amongst an array of upmarket businesses and at a stone throw away from junction 27 of the M1. Designed by Amanda Rosa, the imposing building has an American loft feeling offering a quirky, yet luxurious place to meet, dine and sleep. Awarded most stylish hotel in 2006, guests can expect all their needs to be truly catered for in one of our 92 spacious ensuite bedrooms. Every modern amenity has been thought of for the discerning traveller.
The hotel also offers three individually styled conference suites for business meetings or events. With elegant backdrops, wireless internet and boasting natural daylight, these unique suites are the envy of many and are sure to add a touch of individualism to any event. Refreshments are freshly made on the premises and our friendly and helpful staff will happily go above and beyond in order to ensure your stay with us is most memorable.Working Hours :8 hour shifts with ½ unpaid lunch break. 37.5 hours per week.
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Floor Manager – Up to $80k – New York City, NYWe’re excited to partner with a prestigious new luxury private members' club that has recently opened and is now looking for an experienced Floor Manager to join the team. Reporting to the Restaurant Manager, this role supports the day-to-day Front of House operations, ensuring seamless service and a consistently high standard of hospitality.Requirements:
2+ years’ experience in fine dining or luxury hotel environments.Strong leadership skills with a focus on staff motivation and team culture.Proficient in POS, reservations systems, Microsoft Office, and Google Suite.NYC Food Protection Certificate and commitment to safety standards.Flexible schedule, including evenings, weekends, and holidays.
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com - declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out! ....Read more...
The Company:
Manufacturer & wholesaler of health care solutions.
Family owned business established for over 65 years.
Operating in over 50 countries.
The Role of the National Business Development Manager
Selling a range of incontinence and health care products
This is a predominantly new business focused role, where you will be looking at opening new distribution/wholesale channels.
To start with you will be given some accounts to learn about the product portfolio and understand the customer’s base.
You will be on the phone making calls and getting in front of the right people.
Proven track record of successful negotiation across several strategic relationships, ideally selling to national or key accounts within the FM, food service & healthcare industry.
Experience delivering stretching results within a competitive marketplace.
New business focused approach.
Ability to successfully renegotiate existing contracts.
Knowledge of and contacts within the industry would be advantageous.
Strong interpersonal skills and an ability to communicate effectively and appropriately at all levels to Managing Director/Strategic Relationships.
Develop understanding of channel and opportunity, to develop solutions for customers and make pricing and profit judgement.
Ability to work unsupervised, self-motivated and make sound business decisions.
Responsible for generating and maintaining growth of the portfolio of the business to deliver agreed budget/target levels.
Make pricing decisions which support the strategic aims of the business.
Strong commercial sense within sales solutions offering profitable, long term business solutions for customer and business.
Someone that has ambitions to become a Sales Manager/Director/Business Director Manager and build a team around them once there is a need to do so.
Benefits of the National Business Development Manager
£40k-£60k + £20k (paid monthly, quarterly & annual – Uncapped)
Car Allowance
Company Pension
Death in Service
Healthcare Scheme
25 days annual leave
The Ideal Person for the National Business Development Manager
Wants a new business animal.
Some that is used to working and on-boarding new distributors.
Someone that is an expert in the FM industry would suit this type of role.
Someone that is not afraid to pick up the phone!!
Experience of selling cleaning & hygiene, foodservice, office supplies, facilities management services, cleaning services, washroom services, pest control, waste management, office supplies/stationery would be a good background but not a must.
Used to working with a large product portfolio.
The key thing is that experience of on-boarding new distributors/wholesalers and a proven track record of doing so.
Someone that has ambitions to become a sales manager/director/Business Director Manager and build a team around them once there is a need to do so.
If you think the role of National Business Development Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Each week will bring variety, and you’ll learn how to:
Reception & front office duties – greet visitors, parents and professionals at the school site; answer and direct phone calls; ensure the reception area is professional, welcoming and in line with safeguarding expectations.
Attendance administration – record pupil attendance and exclusions on our school systems; follow up on absences with parents or carers; escalate any concerns to the safeguarding team.
Tutor recruitment & onboarding – check new applications on Indeed, send template replies, request and chase references, and help prepare interview documents; input candidate details into our recruitment systems (Genie, Google Workspace, spreadsheets) and keep records accurate.
Compliance support – learn how to check safeguarding training, DBS status, and induction records; update information in the Single Central Record (SCR) for review by the Designated Safeguarding Lead.
Scheduling & communication – support the matching of tutors with students; update weekly schedules with tutor and pupil details; help set up Microsoft Teams groups so tutors, parents and carers can stay in touch.
SLT administration – assist the Senior Leadership Team (including the Proprietor, Headteacher, Business Manager and Service Delivery Manager) with general admin such as preparing reports, updating files, or organising meetings.
General office administration – filing, scanning, organising digital folders, maintaining auditable records, and contributing ideas to improve admin processes
Training:80% of this apprenticeship will be working with the employer and 20% is 'off-the-job' training, which will include attending Leicester College, at Freemen's Park Campus, one day every two weeks.Training Outcome:On successful completion of the Level 3 Business Administration Apprenticeship, there may be an opportunity to move into a permanent Operations Administrator role within Spark Academy.
From there, progression routes could include:
Senior Administrator or Office Manager – taking on wider responsibility for school and tutoring operations.
HR or Compliance roles – building on safeguarding, safer recruitment and record-keeping skills developed during the apprenticeship.
Education Operations or Business Support – supporting local authority contracts, service delivery and school administration at a higher level.
Employer Description:Spark Academy Group is a specialist education provider with two strands. We deliver 1:1 and small group tutoring on behalf of local authorities for children and young people with additional needs, and we run Spark Vale Academy, our independent special school in Leicester for pupils aged 11–19 with autism, ADHD and SEMH needs.
We are a supportive and forward-thinking organisation with a clear ethos: Belong, Grow, Thrive. Our team is passionate about making a difference for young people who think and learn differently, and we extend that same care and commitment to our staff. As an apprentice with Spark, you’ll be joining a close-knit and friendly team where your development and wellbeing are valued.Working Hours :Monday to Friday 9am to 5pm with 30 mins lunch,uy8Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Work within GDPR regulations,Proactive,Take responsibility for tasks,Positive towards teamwork....Read more...
General Manager – Santa Fe, NM, CA – Up to $120k + BonusOur client is preparing to launch a new hotel in late 2025 and is seeking an Opening General Manager to lead the pre-opening and beyond. The property will feature luxurious accommodations, a stylish lobby bar, and exclusive amenities, all designed to blend Santa Fe’s rich history with modern artistic influences.The Role
Provide strategic leadership and day-to-day oversight of all hotel departments, including Front Office, Housekeeping, Food & Beverage, Banquets, Sales & Marketing, and Engineering.Maintain a strong focus on delivering exceptional guest experiences while driving revenue and profitability.Develop and execute operational strategies that support long-term success and performance goals.Lead, mentor, and inspire a high-performing team through effective communication and ongoing development.Cultivate a positive, service-oriented culture that aligns with the hotel’s standards and values.Serve as a visible and engaged representative of the hotel within the local community.
What they are looking for:
Proven experience in luxury hotel operations, including leadership roles.Previous involvement in hotel openings, with a strong understanding of pre-opening processes.Solid knowledge of NOI, budgeting, and financial performance metrics.Proficient in computer systems; experience with hotel management software preferred.Familiarity with construction or renovation processes is a plus
If you are keen to discuss the details further, please apply today or send your cv to Declan at COREcruitment dot com – Declan@corecruitment.comDue to the volume of application, we may not be able to provide feedback to all applicants. If you haven’t heard from us within 2 weeks, please consider your application unsuccessful. Nevertheless, feel free to reach out!....Read more...
Job Title: Hospitality operations manager Location: Amsterdam, Netherlands Salary: €NegotiableWe are looking for a dynamic Operations Manager to lead daily operations across multiple vibrant hospitality properties in Amsterdam. This role is perfect for someone who thrives in a fast-paced, international environment and is passionate about creating unforgettable guest experiences. You’ll oversee Front Office, Food & Beverage, Housekeeping, and Maintenance teams, while ensuring smooth operations and high standards of safety, service, and team engagement.Key Responsibilities
Lead daily operations across several properties, supporting Heads of Departments and fostering collaboration.Safeguard safety and security for guests and colleagues through training and compliance.Manage finances, stock, and reporting across multiple revenue streams, including F&B outlets, breakfast service, events, and tours.Take ownership of scheduling, resource planning, and Manager-on-Duty shifts.Develop and support your team with ongoing feedback, coaching, and performance management.Work closely with central functions such as Finance, HR, and Commercial to ensure operational excellence.Ensure a seamless guest journey from check-in to check-out, championing memorable experiences across all properties.Support teams in resolving guest issues while empowering them to act proactively.Promote local culture and unique experiences to enhance the guest stay.Collaborate with creative teams on events, activations, and upselling opportunities for key revenue streams.Oversee consistent onboarding, training, and development for all employees.Build a culture of trust, transparency, and recognition.Identify and nurture future leaders, supporting internal career growth.
About You
Experienced leader in hospitality operations, ideally across multiple sites.Strong financial acumen and organizational skills, with a strategic outlook.Flexible to work evenings, weekends, and in a 24/7 environment.Passionate about guest experience, team development, and sustainability.A true people-person who thrives in a diverse and international workplace.
Job Title: Hospitality operations managerLocation: Amsterdam, NetherlandsSalary: €NegotiableIf you would like to have more information about the role, please apply or send your cv to maria@corecruitment.comGet social……. http://www.corecruitment.com/ https://www.facebook.com/COREcruitmentDOTcom/ Tweet us @COREcruitment....Read more...
Application Support Manager – Investment Banking – London / Hybrid
(Key skills: Application Support, Service Delivery, ITIL, Salesforce, Figaro, Invu, Snowflake, Power BI, Incident Management, Problem Management, Change Management, Application Lifecycle, Team Leadership, SLA Management, Vendor Management, Stakeholder Engagement, Continuous Improvement, Risk & Compliance, Investment Banking)
Are you an experienced leader in application support, skilled in managing business-critical systems in high-pressure environments? Do you excel at leading teams, improving service processes, and partnering with stakeholders to deliver operational excellence? If so, this could be your next challenge.
Our client, a leading global investment bank, is seeking an Application Support Manager to oversee mission-critical applications across their front-to-back office operations. You will manage a skilled support team, ensure SLA compliance, and act as the escalation point for major incidents, while contributing to the bank’s wider technology strategy.
In this role, you’ll oversee day-to-day support operations, allocate resources to BAU and project needs, and manage stakeholder communications during high-impact events. You’ll work closely with development, product, and project teams to ensure smooth transitions from delivery into production support, maintaining stability and performance. Experience in some or all the following technologies is needed: Figaro, Invu, Salesforce, Power BI, Snowflake. Training will also be provided for any technologies you do not have experience with.
Alongside incident and problem management, you’ll manage the full application lifecycle, drive continuous improvements, monitor KPIs, and ensure adherence to ITIL processes. You’ll engage regularly with business, technology, and vendor stakeholders, translating technical issues into clear business language and aligning priorities.
You should have significant experience leading application support teams in financial services, ideally investment banking, with strong technical knowledge of enterprise applications, databases, and integration technologies. Proven ITIL expertise, major incident management, and exceptional stakeholder communication skills are essential.
This is a rare opportunity to take a visible leadership role in a global investment bank, directly influencing service stability, client satisfaction, and operational resilience.
Location: London, UK / Hybrid working Salary: £75,000 – £90,000 + Bonus + Benefits
Applicants must have the right to work in the UK.
NOIRUKTECHREC NOIRUKREC....Read more...
SEO Manager Salary - £35,000 to £40,000 dependent on experienceLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is an SEO, Digital PR, PPC, and Paid Social agency that wants to make a difference to its clients and employees. We offer a great career path working with some of the top professionals in the industry. We are recruiting our next SEO Manager to join the growing Search Marketing team. We have one aim… Build and scale the best SEO team in the country. This is a chance to be a key player in our growth and learn from our talented team.
The role• Reporting directly to the Head of SEO, this is a hands-on role where you will be responsible for planning and delivering effective SEO strategies to impact our client’s bottom line.• Lead on number of priority clients• A mix of e-commerce and lead-generation, local businesses, through to multinational organisations• Overseeing all areas of SEO but hands-on with technical, strategy and client communication• Working closely with the Digital PR team• On-going training, conferences etc (nobody can know everything)• Support the wider team with their clients, training and development
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in. Enjoy this along with:• Hybrid working – 2 days a week in office• Flexitime• 27 days annual leave• Plus your Birthday off• Mental Wellbeing Bupa programme• Leafy Altrincham location• Dark Horse will carbon offset your role with The Dark Forest (greed and green is good)• Working in an amazing team – learning from some fantastic people
The requirements• 5+ years of experience in an SEO role• Experience speaking with clients and/or internal stakeholders• Evidence of delivering successful SEO campaigns• Strong technical SEO knowledge• Able to conduct thorough technical SEO audits and implement recommendations• Website migration experience• Ability to conduct forensic keyword research and gap analysis• Understand the balance of ‘traditional’ SEO and the future of SEO, including generative AI and LLMs• Proficiency working with tools such as SEMush, Ahrefs, Screaming Frog, AccuRanker, Google Search Console and Google Analytics• Experience demonstrating the impact of SEO performance to clients and stakeholders through reporting and meetings.• Be organised, manage your time, and forensic in your approach• Have pride in your work• Never stop learning attitude
Preferred but not required: • Ambitious about speaking in front of an audience at industry events• Help the team upskill through innovation• International SEO experience• Experience in winning new business pitches• Experience working as part of an agency
We need someone who can live and breathe the values of our company and is, ultimately, driven to make an impact in the digital world by putting clients first. This is about being a voice and vital central cog in the business.
This is a hybrid role. No remote applications.....Read more...
SEO Manager Salary - £35,000 to £40,000 dependent on experienceLocation – Hybrid with 2 days per week in our Altrincham office
Dark Horse is an SEO, Digital PR, PPC, and Paid Social agency that wants to make a difference to its clients and employees. We offer a great career path working with some of the top professionals in the industry. We are recruiting our next SEO Manager to join the growing Search Marketing team. We have one aim… Build and scale the best SEO team in the country. This is a chance to be a key player in our growth and learn from our talented team.
The role• Reporting directly to the Head of SEO, this is a hands-on role where you will be responsible for planning and delivering effective SEO strategies to impact our client’s bottom line.• Lead on number of priority clients• A mix of e-commerce and lead-generation, local businesses, through to multinational organisations• Overseeing all areas of SEO but hands-on with technical, strategy and client communication• Working closely with the Digital PR team• On-going training, conferences etc (nobody can know everything)• Support the wider team with their clients, training and development
What’s on offer
We think we’ve built a great place to work, where every individual feels rewarded for the effort they put in. Enjoy this along with:• Hybrid working – 2 days a week in office• Flexitime• 27 days annual leave• Plus your Birthday off• Mental Wellbeing Bupa programme• Leafy Altrincham location• Dark Horse will carbon offset your role with The Dark Forest (greed and green is good)• Working in an amazing team – learning from some fantastic people
The requirements• 5+ years of experience in an SEO role• Experience speaking with clients and/or internal stakeholders• Evidence of delivering successful SEO campaigns• Strong technical SEO knowledge• Able to conduct thorough technical SEO audits and implement recommendations• Website migration experience• Ability to conduct forensic keyword research and gap analysis• Understand the balance of ‘traditional’ SEO and the future of SEO, including generative AI and LLMs• Proficiency working with tools such as SEMush, Ahrefs, Screaming Frog, AccuRanker, Google Search Console and Google Analytics• Experience demonstrating the impact of SEO performance to clients and stakeholders through reporting and meetings.• Be organised, manage your time, and forensic in your approach• Have pride in your work• Never stop learning attitude
Preferred but not required: • Ambitious about speaking in front of an audience at industry events• Help the team upskill through innovation• International SEO experience• Experience in winning new business pitches• Experience working as part of an agency
We need someone who can live and breathe the values of our company and is, ultimately, driven to make an impact in the digital world by putting clients first. This is about being a voice and vital central cog in the business.
This is a hybrid role. No remote applications.....Read more...
Deputy Store Manager – Charity Retail Superstore
Location: Oxford, Oxfordshire Salary: £27,000 -£29,000 per annum (dependent on experience) Hours: Full-time (37.5 hours per week, including weekends)
Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm
Are you an experienced retail professional with a passion for people, purpose and pre-loved goods? This is your chance to make a real difference in the community while building your leadership career in the charity retail sector.
A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it’s a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.
About the Role
As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.
This is a hands-on, multi-faceted role that spans shop floor leadership, people management, operational coordination, and community engagement.
Key Responsibilities:
Support the Store Manager in all areas of store operations and deputise in their absence
Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
Oversee shop floor standards, health and safety checks and day-to-day operational excellence
Support stock control and ensure smooth coordination with the collections and deliveries team
Contribute to financial performance through accurate till procedures and cost controls
Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity’s values
Work collaboratively across the wider retail and support team
About You:
Essential:
Previous retail leadership/supervisory experience and a strong customer focus
Strong leadership and delegation skills
Excellent communication, organisation and time management
Ability to work weekends on a rota basis
Desirable:
Retail management experience in charity or second-hand retail
Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
Experience supervising volunteers
First Aid or Health and Safety qualifications
Passion for sustainability and social impact
Why Apply?
Join a purpose-driven organisation making a difference in Oxfordshire
Work in a values-led environment with a focus on community, inclusion and sustainability
Help transform lives while developing your own leadership career
Competitive salary and supportive team culture
Ready to step into a meaningful retail management role?
Apply today and be part of something bigger.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
....Read more...
Deputy Store Manager – Charity Retail Superstore
Location: Oxford, Oxfordshire Salary: £27,000 -£29,000 per annum (dependent on experience) Hours: Full-time (37.5 hours per week, including weekends)
Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm
Are you an experienced retail professional with a passion for people, purpose and pre-loved goods? This is your chance to make a real difference in the community while building your leadership career in the charity retail sector.
A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it’s a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.
About the Role
As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.
This is a hands-on, multi-faceted role that spans shop floor leadership, people management, operational coordination, and community engagement.
Key Responsibilities:
Support the Store Manager in all areas of store operations and deputise in their absence
Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
Oversee shop floor standards, health and safety checks and day-to-day operational excellence
Support stock control and ensure smooth coordination with the collections and deliveries team
Contribute to financial performance through accurate till procedures and cost controls
Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity’s values
Work collaboratively across the wider retail and support team
About You:
Essential:
Previous retail leadership/supervisory experience and a strong customer focus
Strong leadership and delegation skills
Excellent communication, organisation and time management
Ability to work weekends on a rota basis
Desirable:
Retail management experience in charity or second-hand retail
Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
Experience supervising volunteers
First Aid or Health and Safety qualifications
Passion for sustainability and social impact
Why Apply?
Join a purpose-driven organisation making a difference in Oxfordshire
Work in a values-led environment with a focus on community, inclusion and sustainability
Help transform lives while developing your own leadership career
Competitive salary and supportive team culture
Ready to step into a meaningful retail management role?
Apply today and be part of something bigger.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
....Read more...
Guest Experience Manager – Ultra-Luxury Resort, Saudi ArabiaLocation: Saudi Arabia Package: Competitive tax-free salary + luxury accommodation + full expat benefits Contract Type: Full-time | Live-in | Relocation supportedAre you passionate about creating unforgettable moments for high-profile guests? This is a rare opportunity to join one of the world’s most exclusive ultra-luxury resorts, set in a breathtaking and visionary destination on the Red Sea coast of Saudi Arabia.As Guest Experience Manager, you will be the face of exceptional hospitality — curating personalised, seamless, and emotionally engaging experiences for an elite global clientele. You'll work closely with VIP services, butlers, and resort leadership to set a new standard in service excellence.Key Responsibilities
Lead and oversee the full guest journey — from pre-arrival to post-departure
Create tailored guest experiences based on preferences, profiles, and cultural expectations
Champion luxury service standards across all departments
Collaborate with front office, butler services, F&B, and wellness to ensure elevated guest satisfaction
Handle VIP requests and complex service recovery with finesse and discretion
Train and mentor teams in emotional intelligence, luxury etiquette, and storytelling
What We’re Looking For
Minimum 3–5 years in a guest relations or butler/experience role within ultra-luxury hotels or resorts
Experience working with VVIPs, UHNWIs, or royalty preferred
Strong cultural sensitivity, emotional intelligence, and professional presence
Fluency in English required; Arabic or additional languages are a plus
Confident, warm communicator with a sincere passion for service
Thrives in remote or developing destinations with a high standard of living....Read more...
HR Manager / Recruitment PartnerPart-time, Permanent: 35 hours per week (flexible, with scope to increase)Salary: £32,000 to £40,000 FTE (DOE, based on a 37.5 hour working week)Location: Leeds City Centre - Restaurant/Home Based must live within a commutable distance to Leeds City CentreMust be available for an immediate Start: Mid-September 2025Benefits:
Be part of a ground-breaking new restaurant conceptOpportunity to shape a brand-new team and cultureFlexible working hoursBuild the team for the first of the brand’s restaurants in EnglandReal potential to grow with the business as it expandsClosed on SundaysFree lunch when working in the restaurant
Chick-fil-A is preparing to open its first Owner / Operator UK restaurant in the heart of Leeds and we are looking for a passionate and experienced HR Manager / Recruitment Partner to help build their dream team.If you are a people person who loves building teams from the ground up and thrives in fast-paced, energetic environments where no two days are the same, this could be your perfect next move.About the RoleThis is a unique opportunity to get involved right from the beginning. You will be supporting the owner in shaping everything from hiring strategies to HR processes and workplace culture.Key Responsibilities:
Lead the full-cycle recruitment process for all roles, including Restaurant Manager and team members for both front and back of house.Write and post compelling job adverts, manage applications, screen candidates, and schedule interviews.Lead face-to-face interviews alongside the owner, offering insight and expertise.Onboard new hires and ensure a smooth induction process.Manage recruitment of overseas applicants as part of the hiring strategy.Own staffing contracts, ensuring accuracy and compliance.Build and implement essential HR processes, policies, and systems from scratch.Continuously improve overall training processes by gathering feedback and implementing data-driven enhancements.Facilitate training sessions to support team development.Manage team events to foster engagement and a positive workplace culture.Provide first-line HR advice and guidance on day-to-day matters (attendance, conduct, training, etc.).Help foster a strong, positive workplace culture that reflects the brand's values.Maintain personnel records and ensure legal compliance in all HR practices.Act as a trusted partner to the owner, offering ongoing HR support as the business grows.Working closely with the Restaurant Manager to oversee team.Manage disciplinaries.
About You:
Proven experience in a standalone HR or recruitment-focused role, ideally within restaurant, hospitality or similar fast-paced sector.Self-starter and strong project management skill.Strong understanding of recruitment best practices, employment law basics, and HR administration.Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint).Fluent in English, with excellent written and verbal communication skills.Exceptional organisational skills and attention to detail.Ability to manage multiple projects and priorities in a fast-paced environment.Strong analytical skills for data-driven decision making.Excellent communication and interpersonal skills.Proactive and results orientated, with a self-starter attitude.Warm, engaging, and emotionally intelligent—able to inspire and connect with people at all levels.Comfortable juggling multiple priorities and deadlines.Based in or near Leeds, with flexibility to be in the restaurant when needed.CIPD qualification (Level 3 or above) desirable but not essential.
This is a rare chance to be part of something special from day one. You will play an important role in creating the culture and team that will define the success of Chick-Fil-A, with real potential to grow with the business as it expands. The candidate must be available to start immediately.Interested? If you feel that you possess the relevant skills and experience then please apply now with your updated CV to be part of this exciting journey. INDLS ....Read more...
The opportunity (brand confidential)A busy, modern takeaway-led business serving both in-store and delivery customers. Sales are strong (£13–15k/week) with clear potential to grow beyond £20k/week through better team structure, sharper operations and stronger leadership. We’re seeking a hands-on, sleeves-rolled-up General Manager — someone who isn’t afraid to jump on the line, lead by example, and set the standard for the team every single shift.This role suits a manager who thrives in a fast-paced, practical environment and wants to shape a business with real growth prospects.Why this role
Lead from the front: You’ll be side by side with your team, cooking, cleaning, serving and problem-solving — showing them what “good” looks like.Fix and grow: Stabilise the operation, train up capable team members, and create space for consistent growth.Career-making opportunity: For the right person, this evolves into a group operations role across multiple sites and a growing virtual brand.
What you’ll do day-to-dayHands-on Operations
Be the go-to person on shift: if the fryer needs covering, deliveries need checking, or the floor needs cleaning, you step in and get it done.Open and close the shop confidently; complete prep, cooking, cleaning and service tasks alongside your team.Troubleshoot equipment, jump in at peak hours (especially Friday evenings), and keep service flowing when it matters most.
Standards & Safety
Maintain immaculate food safety, H&S and cleanliness — not from an office, but on the floor, inspecting and correcting in real time.Train the team by showing them how to do things right, not just telling them.
Team Leadership
Recruit, train and inspire by leading shoulder-to-shoulder in the kitchen and on the counter.Coach team members on the job, developing a No.2 who can run shifts when you’re not there.Create a culture where no task is “beneath” anyone — everyone chips in, from frying fish to scrubbing floors.
Commercial & Customer Focus
Watch the numbers daily: portion sizes, waste, labour hours, and upsell opportunities.Drive sales by ensuring consistency and speed of service — queues move quickly, delivery orders are right every time.Keep customer ratings high by taking ownership of quality at the pass.
What success looks like30 days
Fully confident in prep, cooking and service tasks.Team see you working alongside them, standards rising across cleanliness and quality.Rota drafted with right people in the right roles.
60 days
Friday peaks running smoothly with you directing the team at the fryer and pass.Waste down, sales trending up, ratings improving.A capable No.2 trained and starting to lead shifts.
90 days
You’ve shifted from firefighting to leading — team stepping up, standards holding.Shop feels sharper, cleaner, calmer; sales growing through consistency and trust.Owners freed up to focus on expansion, with you firmly in control of day-to-day.
You’ll bring:Must-haves
Solid management experience in QSR / takeaway / fast casual.Absolute willingness to work the line: frying, prepping, cleaning, and serving.Strong track record of keeping standards high in high-pressure service environments.Experience controlling labour, GP and waste.Resilience and grit — you don’t flinch when it gets busy, you get energised.
Nice-to-haves
Experience balancing delivery + in-store trade at peak.Track record training team members to step up into supervisor/No.2 roles.Local store marketing and sales-driving ideas.
Package & benefits
Base: £35,000–£40,000 (open to exceptional profiles).Bonus: Performance-linked.Accommodation: Optional 2-bed flat (no rent; employee covers bills/council tax).Clear pathway to multi-site / group operations role as the brand expands.
....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Information, Advice and Guidance AdvisorPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £23,423.40-£24,511.88Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic, fast-paced front door service. We are looking for someone who will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have knowledge about safeguarding against abuse. The Role: This position will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA, should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.
This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.If you are self-driven, conscientious, hardworking, with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person
Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation.
The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Information, Advice and Guidance AdvisorPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £23,423.40-£24,511.88Closing date: 22 September 2025All interviews will be held in person Is this you?We are looking for a dedicated individual to join our dynamic, fast-paced front door service. We are looking for someone who will be involved in the everyday duties to support victims/survivors of violence, alongside assisting colleagues within the organisation and liaising with external professionals. This individual must be empathetic, understand motivational interviewing and have knowledge about safeguarding against abuse. The Role: This position will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support. This includes an understanding of the current/historic situation, risk assessment, victim impact and decisions on next steps. The IAG will support in general tasks of referral taking from all referral avenues and offer an initial representation for BCWA, should they wish to go on to a caseworker for interventions. The team will work within set targets for response and victims’ outcomes.
This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins.If you are self-driven, conscientious, hardworking, with lots of ambition we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
Black Country Women’s Aid Let us introduce ourselves… Black Country Women’s Aid (BCWA) is an established charity working across the Black Country and wider West Midlands, providing accommodation and community support services to victims of domestic abuse, sexual abuse and human trafficking. Services range from advocacy, civil remedies, support in court, individual and group support and access to a range of therapeutic interventions. All services are client and needs-led. The team: Advice and Guidance Team
We know the first call or conversation can be the most difficult for those living with abuse. We also know some people just want information about how agencies can help. BCWA is strengthening its first contact service to ensure that every victim who contacts the support centre gets the immediate help and support they need to make decisions to break free from their abuse. Working across the Black Country, the team will receive and take referrals from individuals and agencies, assess the immediate needs of victims, provide safety advice as well as work with other agencies. The service will encourage victims to engage in longer-term support provided by specialist advocates and collate feedback that the services always reflect the changing needs of people living with abuse.
Our integrated approach provides effective, holistic support for survivors of abuse using a trauma-informed approach. We have a team of supportive, dedicated, self-driven individuals who empower clients to make informed choices, helping them to live a life free from abuse. Job Role Job Title: Senior Information, Advice and Guidance Advisor/CaseholderPosition available: 1 full-time position (37.5 hours, Monday-Friday, 9 am-5 pm), based at Head Office, SandwellSalary: £29,267 - £33,281.98Closing date: 22 September 2025All interviews will be held in person
Is this you?We are looking for a dedicated individual to join our dynamic front door service. We are looking for someone who can manage a caseload, providing support to victims/survivors within a fast-paced environment. This individual must be empathetic, approachable and have the knowledge about safeguarding against abuse, with the opportunity of continued professional development within the organisation.
The Role: This role will be responsible for delivering an effective trauma-informed approach of first contact, care and support to clients who are victims/survivors of abuse. The postholder will provide immediate high-quality information, advice and guidance to victims of domestic abuse, offering Tier 1 support (Tier 1 support is defined as no more than 5 days). This includes an understanding of the current/ historic situation, risk assessment, victim impact and decisions on next steps. The senior will lead in more complex circumstances, manage the webchat and other sources of communication and lead on developing resources that can be used within the team and for the benefit of victims. Partner liaison will be essential in responding to victims. The team will work within set targets for response and victims’ outcomes. This is a challenging role that requires a timely response to all stakeholders, excellent interpersonal skills, IT confident and efficient and organised administration. It is from this first contact that the relationship with BCWA begins. If you are self-driven, conscientious, hardworking, with lots of ambition, we would love to hear from you. To be considered for this position, click 'apply' and you will be emailed a link to an application form, job description, and equal ops form, plus details on how to complete your application.
CVs will not be accepted. Important information for all positions
Black Country Women’s Aid is committed to safeguarding and promoting the welfare of vulnerable adults, children and young people and expects all staff and volunteers to share this commitment.
All posts are subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975. It will be necessary for an enhanced disclosure to be made to the Disclosure and Barring Service for details of any previous criminal convictions.
Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. The post holder must be female.
Employment checks
As a responsible employer, we adhere to safer recruitment practice and all our employees are subject to the following recruitment checks:
Right to work in the UKUnder Section 8 of the Asylum and Immigration Act, we, as a responsible employer, need to ensure that we do not employ anyone illegally. To avoid discrimination, we treat all job applicants equally.
We therefore ask all candidates selected for interview to bring original documentation to show their Right to Work in the UK. A copy of these will be taken. Once the successful candidate has been appointed, the unsuccessful candidates' documents will be destroyed confidentially. You may be refused an interview if you do not bring the correct documents with you.
References
Following your interview, two employment references will be sought. One of these should be your current or most recent employer.
If you have finished full-time education and you have no employer reference, we will accept a reference from:
• a professional from your centre of study, for instance, a teacher, lecturer or headteacher• GP or health visitor• a character reference from a person who knows you• a civil servant from a government agency• a bank manager
DBS
All positions are subject to DBS checks at the relevant level.....Read more...
