ASSISTANT FRONT OFFICE MANAGER (GERMAN SPEAKING) - DUBAI, UAE We have been retained by an International Hotel Brand that is looing to strengthen their team by adding a German Speaking Assistant Front Office Manager. The successful applicant will support the Front Office Manager by overseeing daily front desk operations, ensuring exceptional guest service, managing staff schedules and training, handling guest issues, and controlling front office financials, acting as the primary leader in the manager's absence to maintain high hospitality standards and smooth operations.This role requires a German Speaker. Role Brief:
Oversee check-ins/outs, handle complaints, provide personalized service, and ensure guest satisfactionTrain, guide, schedule, and supervise front desk agents, ensuring professional appearance and performanceMonitor daily activities, manage room inventory, reservations, key control, and maintain cleanliness.Supervise billing, cash handling, audit procedures, and assist with budgeting.Analyze reports, forecast occupancy, and communicate with other hotel departments.Step in for the Front Office Manager, making decisions and resolving issues.
What we are looking for:
Fluent German speakerExcellent communication, leadership, and problem-solving skills.Strong organizational, planning, and attention-to-detail abilities.
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Front Office Manager | 5 Luxury Resort in the MediterraneanThe PropertySet against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale. With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.They are currently seeking a dynamic, seasoned Front Office Manager to lead the department.The RoleAs Front Office Manager, you will be the heartbeat of the hotel’s operations. You will lead, inspire, and develop an international team of 20 professionals, ensuring that the guest journey - from pre-arrival to departure - is seamless, personalized, and reflective of a true 5-star experience.
Strategic Leadership: Manage the daily operations of the Front Desk, for a high-volume, 300+ room environment.Standard Bearer: Maintain and elevate service levels in line with Forbes 5* Standards and/or international 5-star benchmarks.Team Development: Mentor a diverse, multicultural team of 20, fostering a culture of excellence and professional growth.System Expertise: Drive efficiency through OPERA, ensuring guest data, key info and billing are managed with absolute precision.Guest Centricity: Act as the primary point of escalation for guest feedback, turning challenges into opportunities for "wow" moments.
The Profile
The Experience: You have a proven track record as a Front Office Manager in a 300+ room 5-star hotel.Luxury Pedigree: Direct experience within a Forbes 5* rated or high-end 5* luxury international environment is essential.The Manager: You are a natural leader with experience managing large, international teams and a passion for multicultural work environments.Technical Proficiency: Expert-level knowledge of OPERA Cloud/V5 is required.The Personality: You are resilient, ultra-organized, and possess that specific Mediterranean flair for hospitality combined with a "perfectionist" mindset.Languages: Fluency in English is mandatory; other languages are advantagous.
Package & Benefits
Salary: €3,000 – €4,000 Gross per month (depending on experience).Opportunity to work in a world-class destination with a prestigious international team.Career progression opportunities within a global luxury group
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Job Title: Front Office Manager – Luxury HotelSalary: Up to £55,000Location: Buckinghamshire I am currently recruiting for a Front Office Manager at this luxury hotel in Buckinghamshire. My client is looking for a confident, energetic, and well-organised individual to join their team. Are you a natural leader with impeccable guest experience skills within the luxury sector? About the position
Overseeing the daily operations of the front office and maintaining the highest standardsAct as an ambassador for the hotel Act as host and provide the highest level of customer serviceMaintain a strong relationship with all the guestsAchieve department KPIsMaintain good communication and working relationships with all hotel departmentsManage the front office rotas
The successful candidate
Previous experience in a luxury hotelMust be well presented with flawless communication skillsFluent in English, both written and spokenA natural team leader
Company benefits
Competitive salaryvarious perks and benefits
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Assistant Guest Experience Manager (AGEM)Luxury Boutique Hotel | Bermuda We’re looking for an energetic, guest-focused professional to join a luxury boutique hotel in Bermuda as Assistant Guest Experience Manager. This is a hands-on role where you’ll shape unforgettable experiences for our guests, lead a small front office team, and grow into the next step: Front Office Manager.What You’ll Do
Curate and manage every detail of the guest journey, from pre-arrival planning to post-departure follow-upWork closely with all hotel departments to ensure seamless, luxury serviceLead and inspire a team of ~15 staff to deliver exceptional experiencesHelp define and implement the hotel’s guest service standards
About You
Luxury or boutique hotel background; island experience is a mustPersonable, energetic, and hands-onStrong leadership skills with a focus on delivering service excellenceEligible to travel with US, Canada, or UK visasPreferred single status; male candidates encouraged
Package & Benefits
Salary: USD $60,000–$65,000Annual performance bonus + gratuities based on KPIsHousing allowance10 vacation days + 8 PTO daysHealth insurance (locally mandated)Work permit, relocation support, and flights covered
Previous island or remote location experience is a strong assetIf you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com ....Read more...
Administrator Epping £23,000 - £27,000 + Family Feel Environment + Job Security + Stability + Holiday + Flexible Working Hours + IMMEDIATE START!Are you looking for a role as Administrator in a close knit, family feel environment whilst working in a stable industry? If so, this position is perfect for you! On offer is the ability to work for a company that cares about its employees and treats them as more than just a number.This family-feel business provides unique products, This family feel company is looking for an Administrator to join the company and be there for the long term. On offer is the ability to join a company where you’ll be treated as a part of the family.As An Administrator You Will:
Answer and manage inbound and outbound calls.
Support company and client accounts through general administrative tasks.
Handle ad hoc administrative duties as required to support the office team.
As An Administrator You Must:
Have previous experience in an administrative role.
Live within a commutable distance to the office location.
Be reliable, organized, and able to manage multiple tasks efficiently.
Keywords: Administrator, Administrative Assistant, Office Administrator, Office Assistant, Receptionist, Personal Assistant, PA, Executive Assistant, Clerical Assistant, Admin Officer, Office Coordinator, Office Support, Data Entry Clerk, Front Desk Administrator, Operations Administrator, Admin Coordinator, Office Manager, Office Clerk, Administrative Coordinator, Customer Service Administrator, Secretary, Executive Secretary, Admin Support, Office Support Officer, Administrative Support, Office Executive, Business Support Administrator, Admin Clerk....Read more...
We’re looking for a Reception Manager who lives and breathes guest interaction. This isn’t just about running a desk, it’s about managing front-of-house operations, ensuring a seamless guest experience, and acting as the ambassador for the business – people will remember you and your team. You’ll be visible, hands-on, and the face of hospitality for every guest who walks through the door.Key Responsibilities: • Lead the reception team with energy and confidence, ensuring smooth day-to-day operations. • Be on the floor – greeting guests, touching tables, and resolving issues in the moment. • Recruit, train, and develop a motivated reception team. • Maintain high standards of service, communication, and the overall guest journey. • Manage reservations, seating and guest flow with precision and care. • Champion innovation and constantly seek ways to enhance the guest experience.The Ideal Candidate: • A natural host – warm, personable, and always guest-first. • Proven experience as a Reception Manager (or similar) in a high-volume, premium dining environment. • Hands-on leadership style – present on the floor, not hidden in the office. • Strong communicator with excellent organisational skills. • Skilled in managing large teams and motivating individuals. • Super user of OpenTable, SevenRooms, or TripleSeat. • Ambitious and excited to grow with a leading hospitality group.Apply now: kate@corecruitment.com....Read more...
Rooms Division Trainer | Forbes 5-Star Luxury in Mediterranea The OpportunityAre you a master of the "Gold Standard" in hospitality? We are proud to introduce a brand-new, strategic role within our client’s leadership team: Rooms Division Trainer. This is not just a training role; it is a position designed for a visionary manager-educator who lives and breathes the Forbes 5-Star ethos and is passionate about crafting unforgettable guest experiences through technical and emotional excellence.As the architect of their service standards across Front of House, Guest Services, and Housekeeping, you will be responsible for bridging the gap between operational efficiency and the "CST" (Customized Service Training) focus that defines their brand.The Role
Lead the Standard: Serve as the property expert on Forbes 5-Star standards, ensuring every interaction and service provided across the Rooms Division exceeds international benchmarks.Innovate & Educate: Design and deliver high-impact training programs for FOH and Housekeeping, focusing on both technical precision and the "art of the experience."Operational Excellence: Utilize your Sigma Belt certification to analyze workflows, improve efficiency, and ensure that luxury never comes at the cost of agility.Customer Service Focus: Drive a culture of "Customized Service," empowering our teams to anticipate needs and create bespoke moments for every guest.New Position Creation: As this is a new position, you will have to put things in place working closely with the Rooms Division Manager, Executive Housekeeper and GM.
The Profile
The Expert: Deep, practical knowledge of Forbes 5-Star Standards is non-negotiable. You understand not just the what, but the why behind every requirement.The Architect: You hold a Sigma Belt certification and have a proven track record of using data and process improvement to elevate service levels.The Trainer: You have extensive experience in Front Office or Rooms management within a 5-star environment. You are a natural educator and love driving teams to new heights.The Visionary: You are obsessed with "Guest Experience" and have the charisma to inspire a diverse team to reach peak performance.Languages: Fluent in English (oral and written)
Package & Benefits
Salary: €3,500 – €4,000 Gross per monthBonus: Performance-based annual bonus.The chance to define a brand-new role in one of the world's leading luxury hotels.Continuous professional development and career progression within a global network.
If you are interested, please send me your CV directly to Beatrice @ COREcruitment.com....Read more...
Accountable for:
The reception of parents and visitors
Dealing with incoming telephone calls
Dealing with incoming and outgoing mail
Dealing with incoming and outgoing deliveries
Dealing with incoming email communication to the office
The provision of effective and efficient administration and reprographics
Reception
Ensure prompt, efficient and courteous attention to parents and other visitors to the Visitor Reception area on a day to day basis
Be present at Visitor Reception at all times, other than during designated break periods, in order to welcome visitors
Ensure that visitors:- Sign in using the agreed Academy system- Are issued with a Visitor Badge- Sign out using the agreed Academy system- Return their Visitor Badge
Receive deliveries of mail and parcels etc. and to alert those responsible for their distribution or collection
Ensure that the Reception area is kept in a pristine condition at all times
Ensure all telephone and personal enquiries are dealt with efficiently and effectively in a way which promotes a positive image of the Academy; route such calls to appropriate extensions or receive and pass on messages intended for members of staff or students
Report telephone or other faults to the IT Network Manager
Receive and sort into categories for distribution all inward mail
Ensure that all mail is distributed throughout the Academy using established systems and channels
Log-in and store small signed-for parcels or letters and inform staff of items to be collected and signed-for
Sign courier sheets or machines for large parcels that are to be left in the parcel room
Ensure that the Academy’s email address is opened daily and that correspondence is distributed accordingly
Arrange courier services as required
Ensure that all electronic message boards within Reception are turned on between 8.00 am and 4.30 pm
Be vigilant to ensure that all persons entering through the main front door report to reception
Keep a general oversight of the area in front of the school both to ensure that vehicles are parked correctly and that general matters of security are in order
Provide administrative and reprographics support to the Administration Office or Student Services office as required
Uniform (management of loaned items)
Contact with parents to support with uniform policy – missing or additional items
Vaccination team support with student admin
General
Provide support for the administration and taking of school photographs
Maintain a sound working knowledge of manual and ICT based administrative systems and procedures used in the Academy
Identify and pursue opportunities to improve the efficiency of internal procedures and working and arrangements and take maximum advantage of the potential offered by systems including Arbor
Identify opportunities for job enrichment as well as introducing systems and process improvements through simplification or integration to deliver improved efficiency and lower costs
The effective and efficient use of resources
Undertaking any other duties which may reasonably be regarded as within the nature of the duties and responsibilities/grade of the post as defined, as specified by the Headteacher or the Administration Services Manager
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site/campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:This post has become available due to an internal promotion. Upon successful completion of this apprenticeship it is hoped that you will stay and enjoy a long term career.Employer Description:The Joseph Whitaker School was founded in 1963 and has served the communities of Rainworth, Blidworth and Ravenshead since then. The school is part of the East Midlands Education Trust and is home to around 1300 pupils. The school has benefited from significant investment & boasts state of the art facilities and impressive accommodation & grounds.Working Hours :Monday - Thursday, 8.00am - 4.00pm.
Friday, 8.00am - 3.30pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Deputy Store Manager – Charity Retail Superstore
Location: Oxford, Oxfordshire Salary: £27,000 -£29,000 per annum (dependent on experience) Hours: Full-time (37.5 hours per week, including weekends)
Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm
A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it’s a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.
About the Role
As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.
Key Responsibilities:
Support the Store Manager in all areas of store operations and deputise in their absence
Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
Oversee shop floor standards, health and safety checks and day-to-day operational excellence
Support stock control and ensure smooth coordination with the collections and deliveries team
Contribute to financial performance through accurate till procedures and cost controls
Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity’s values
About You:
Essential:
Previous retail leadership experience and a strong customer focus
Strong leadership and delegation skills
Excellent communication, organisation and time management
Ability to work weekends on a rota basis
Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
Passion for sustainability and social impact
Experienced gained within a charity retail setting would be advantageous
Why Apply?
Join a purpose-driven organisation making a difference in Oxfordshire
Work in a values-led environment with a focus on community, inclusion and sustainability
Help transform lives while developing your own leadership career
Competitive salary and supportive team culture
Ready to step into a meaningful retail management role?
Apply today and be part of something bigger.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
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Reception and Front-of-House Duties:
Cover the nursery’s reception desk, greeting parents, visitors, and contractors in a professional and welcoming manner
Manage incoming calls and emails, ensuring queries are handled promptly or directed appropriately
Maintain visitor logs and ensure safeguarding procedures are followed at all times
Administrative Support:
Assist with day-to-day office tasks including filing, data entry, and record keeping
Maintain accurate child registration and other relevant records in line with statutory requirements
Support collation and ordering of consumable requirements of the organisation
Support with invoicing and fee collection
Back Office and Operational Support:
Provide administrative assistance to the Operations Manager to ensure smooth business operations
Assist with personnel files, training records, and compliance documentation
Customer Service:
Act as a point of contact for parents and visitors, providing a welcoming and professional service
Support the onboarding process for new families, including paperwork and communication
Compliance and Safeguarding:
Handle confidential information securely and in line with GDPR
Promote safeguarding and child protection policies at all times
Marketing and Communication:
Support marketing and social media activities to promote the nursery
Assist with nursery newsletters and parent communications
Training:
If successful in being offered this position you will be enrolled onto the Business Administrator level 3 apprenticeship programme
Your training will be provided by EMA Training through online sessions and you will cover the below modules:
Business Fundamentals
Communications and Stakeholder Engagement
Operations and Document Management
IT Systems and Digital Competency
Planning, Prioritisation and Project Support
Decision Making and Process Improvement
Professionalism and Personal Development
Upon completing the required content, you will enter your end point assessment, where you will be assessed through a knowledge test, project presentation and professional discussion. Training Outcome:
Opportunity for a full time position within the team upon completion of the apprenticeship programme
Employer Description:YMCA Derbyshire is a non-profit organisation that has been supporting young people and communities in Derby and Derbyshire since 1847.
At the YMCA Stepping Stones Nursery on St Marks Road, our dedicated team offer opportunities for children to explore, learn and develop in a creative environment. Our children thrive under the guidance and care of our highly skilled team with lots of exciting and important activities, indoors and outdoors. Our forest garden, which was developed in 2018 by our partners at Pattonair, allows children to explore nature and to understand our environment all year round.Working Hours :30 hours per week, Monday to Friday. Weekly working hours will be worked flexibly to meet the needs of the organisation between the hours of 7:15am and 8pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Time Management Skills,Interpersonal Skills,Commitment to Safeguarding....Read more...
To assist with (in any order as required):
Face to face provision of information to residents and visitors at enquiry point, and by telephone.
Maintaining a stock of tourist and resident information leaflets.
Providing information for residents in online and print formats, e.g. produce a newsletter.
Maintaining the tourist information point in George Lane car park.
Explore social media and App opportunities to improve information provision for residents and visitors.
Updating Explore Wiltshire Marlborough App.
Creating content – e.g., writing news articles for the Council’s website, press releases, social media, or in print to support events, projects, or consultations.
Adding to the Council’s stock of photographs of the town.
Telephone and front office enquiries, signposting callers to other service providers where relevant.
Council communications and marketing via council media and the website.
Providing support and assistance to the administrative team for a range of core Council activities, services, meetings, and events as required.
Undertaking other tasks relevant to the needs of the business.
The overall workload will be coordinated and prioritised in liaison with the line manager who will be the Corporate Services Officer (and supported by the Town Clerk), with a weekly, monthly, or quarterly work schedule planned and agreed.
The post holder (apprentice) will need to undertake a project to meet their training requirements e.g devising a ‘property management schedule’.Training:Business Administration Level 3 at New College Swindon.Training Outcome:Possible employment in a similar role in the local government sector, or related role. There will be no guaranteed job offer at the end of the apprenticeship.Employer Description:Marlborough Town Council is the local governing body for the historic market town of Marlborough in Wiltshire, responsible for representing the community and managing a range of local services. It oversees facilities such as community buildings, allotments, street lighting, and the Grade II–listed Town Hall, which also serves as its meeting place. The council works alongside Wiltshire Council on planning matters, supports local events and initiatives, and raises funds through a portion of council tax to maintain and improve the town. Its elected councillors, including a mayor, meet regularly to make decisions that support the wellbeing and development of Marlborough.Working Hours :30 hours to include: 5hrs study time, some evening and weekend working, for which time of in lieu will be taken by arrangement.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Reliable and trustworthy,Willingness to learn,Awareness of civic propriety....Read more...
Responsibilities:
To act as part of a team providing a shared support function to the School Executive members. Providing administrative support in order to deliver the operational requirements of the School Executive
Coordinate availability of the School Executive members including the management of multiple complex diaries
Organise, efficiently and effectively, internal, and external meetings on behalf of the School Executive, ensuring that they adhere to the UoS governance structure
Coordinate & collate documentation required for internal meetings, utilising technology, such as Teams, to promote effective & paperless ways of working
Document meeting minutes and coordinate the completion of actions
Attend planning meetings with School Executive members to effectively plan for forthcoming events, ensuring priorities are aligned & resourced sufficiently
Liaise effectively and diplomatically with a wide range of internal and external colleagues, e.g. senior managers, administrative colleagues, and representatives from professional external bodies
Develop, implement, and manage administrative systems to enable optimum support is provided
Coordinate the documentation & processing of expenses, ensuring the adherence to UoS policy & process
Co-ordinate the travel requirements of School Executive members, ensuring sufficient time to achieve the most cost-efficient way to travel in line with the travel policy
Support all HR and back-office activity
Work with line manager to develop a PDR & ensure sufficient time & effort is dedicated to achieving personal goals
Provide a high quality, front line professional service for visitors to the School’s Executive
Support Office and liaise with internal and external colleagues and other Universities and external bodies as appropriate
Work effectively as a team member with other staff in the Executive Support Office, providing support when colleagues are absent and working to shared objectives when this is appropriate
Ensure that sensitive and confidential issues are handled in an appropriate manner
Prioritise the demands and requests to ensure appropriate attention is given to urgent issues, escalating timelines as required and in order to schedule diary commitments
Work on own initiative to meet competing demands and to resolve problems
Take the lead on a number of tasks and projects that will require effective collaborative working with a wide range of staff throughout the University
Maintain and develop filing systems, operational procedures and technological solutions for the secure retention of information
Introduce technological solutions to the work of the office to improve efficiency where appropriate
Undertake other such duties as the School Executive or ESM may determine from time to time
Comply with the personal health and safety responsibilities specified in the University Health and Safety policy
Promote equality and diversity for students and staff and sustain an inclusive and supportive study and work environment in accordance with University policy
Work positively and creatively particularly during busy workloads when occasional flexibility in working hours may be required
Engage with the University’s commitment to put our students first and deliver services which are customer orientated, represent value for money and contribute to the financial and environmental sustainability of the University when undertaking all duties and aspects of the role
This role detail is a guide to the work you will initially be required to undertake. It may be changed from time to time to meet changing circumstances. It does not form part of your Contract of Employment
Training:
The Apprenticeship will be assessor led and the training will be done within th company on a one- one basis
At the end of the Apprenticeship you will gain your Level 3 Business Administration Qualification
Training Outcome:
After you complete the Level 3 Business Administration
The next level for Progression will be discussed
Employer Description:The University of Salford’s forward-thinking approach has powered progress for 125 years. Today, our university community encompasses over 26,000 students, 2,800 staff and 200,000 alumni from all around the world. Our unstoppable institution is bolstered by countless industry initiatives and innovative research programmes, building a thriving education community at the heart of a powerful and connected region. Our mission, to enrich lives, is built on four areas of focus: building prosperity and equity; enabling healthier living; improving the environment and sustainability; and developing cutting edge creative and innovative practice.Working Hours :Monday- Friday, 8.30am- 4.30pm or 9.00am- 5.00pm. To be discussed.Skills: Communication skills,Attention to detail,Customer care skills,Administrative skills,Logical,Team working,Initiative,Willing to learn,Proficiency in Microsoft 365,Confident and calm manner,Personable and positive,Enthusiastic,Organised and methodical,Punctuality & reliability,Able to work independently....Read more...
The Apprentice School Administrator provides essential administrative and operational support to ensure the smooth day-to-day running of Cubitt Town Primary School. Working closely with the School Business Manager, the role involves front-of-house reception duties, managing enquiries from parents, staff and visitors, and supporting whole-school administration. The post has a strong focus on attendance monitoring using Arbor, including maintaining accurate registers, following up absences, producing reports and working with families and external agencies to improve attendance. The role also supports school finance processes, including ordering, invoicing, stock control and record keeping using SAGE, as well as assisting with pupil premium administration.
Undertake reception duties as required
Direct telephone calls and take messages for forwarding
Handle frontline enquiries from staff, parents, children, and visitors, either by telephone or in person, responding sensitively and providing refreshments when requested
Provide general assistance with word processing, displays, photocopying, and forwarding post and documentation to parents, staff, governors, and other agencies
Act as a Fire Marshal and attend any required training to perform duties effectively
Undertake any reasonable request from the SBM relevant to the role, including cover duties to support the office team during absences
Use Arbor to track attendance and generate reports as needed
Ensure all registers on Arbor are up to date after each session and prepare evacuation registers, including reports from the entry sign
Monitor attendance data and identify families where attendance is a concern
Make first-day absence calls
Monitor registers for patterns of absence
Record reasons for absence following phone calls or letters
Liaise with AWA as required
Provide monthly class attendance returns
Print certificates for children with 100% attendance
Maintain and produce PA and overall attendance returns
Accompany SLT on home visits when required
Take responsibility for filing, invoicing, payments, and deliveries
Set up and manage systems for organising hard copies of financial documents, excluding payroll
Monitor stock and stationery levels
Create orders on SAGE and carry out necessary follow-up
Follow procedures for checking and signing financial documents
Training:
Apprenticeship Details - 18 months expected duration to complete, working towards your Level 3 Business Administration Qualification. (All learning is delivered online/ remote)
Training Provider: LMP Education (rated 1st best UK training provider)
Training Outcome:Possible full-time employment upon completion of the apprenticeship. Employer Description:At Cubitt Town Primary School we work together to create a school where everyone feels included, supported and able to flourish. Our building and resources belong to us all, and we treat our surroundings and each other with care, respect and empathy.Working Hours :Monday to Friday 9am-5pm with 1 hour break for lunch at 12.30-1.30pm, with Thursday being an off-the-job-training day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
As a Customer Service Apprentice, you will support the Learner Services Team with a wide range of customer service and administrative duties. You will develop strong communication, organisational, and digital skills while contributing to the smooth day-to-day running of learner and apprenticeship services.
Key areas of work include:
Providing front desk reception cover, welcoming learners, clients, employers, and members of the public in a friendly and professional manner.
Handling enquiries via face-to-face contact, telephone, and email, ensuring accurate information and timely responses.Supporting learner enrolment, onboarding, and the completion of learner documentation.
Maintaining accurate learner and apprenticeship records, both digital and paper-based.
Assisting with apprenticeship paperwork, compliance evidence, and data entry.
Liaising with employers regarding documentation, learner reviews, and general enquiries.
Managing appointment bookings and directing visitors and calls appropriately.
Preparing certificates, letters, and other routine administrative documents.
Supporting the Apprenticeship Manager with audit preparation and reporting tasks.
Assisting with general office administration, including meeting scheduling, communications, and system housekeeping.
Training:The apprentice’s training will take place both at work and through college days with ON Course South West. Most of the practical training and day-to-day learning will happen in the workplace, allowing the apprentice to gain valuable hands-on experience. Additionally, there will be regular college sessions held at ON Course South West, where the apprentice will develop their knowledge and complete coursework in a classroom environment.
Training will typically occur on a set day at OCSW, with the remainder of the time spent working and applying skills on the job. This combination ensures a balanced approach to learning, blending practical work-based training with formal study.
The college sessions take place at:ON Course South West, Coburg House, Mayflower Street, Plymouth, PL1 1QX.Training Outcome:After successfully completing the Customer Services Level 2 Apprenticeship, apprentices will have developed a strong foundation of customer service skills and knowledge, enabling them to progress into a range of career opportunities. Where a suitable role is available within the business, we are happy to support the apprentice in applying for a permanent position.
Alternatively, we are committed to helping apprentices explore other career pathways and will provide guidance and support with job applications and interview preparation to help them secure a role that aligns with their skills and interests.
Potential career progression routes may include roles such as Customer Service Advisor, Senior Customer Service Assistant, Contact Centre Operative, or Team Leader. Apprentices may also choose to continue their development through further study, such as a Level 3 Customer Service Apprenticeship or related qualifications.
This apprenticeship provides an excellent stepping stone for individuals looking to build a successful career in customer service and related sectors.Employer Description:ON Course South West is a well-established training provider dedicated to delivering high-quality apprenticeships and vocational training across the South West region. We specialise in supporting individuals to develop the skills and knowledge needed to succeed in their chosen careers, working closely with employers to provide tailored training solutions. Our experienced team is committed to guiding apprentices throughout their learning journey, combining practical workplace experience with structured college-based study. We pride ourselves on offering excellent support to both apprentices and employers, ensuring positive outcomes and long-term career progression.Working Hours :Monday - Friday 8:45am-5pm (to be discussed at the interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
