Front Office Manager
MLR are looking for an enthusiastic and dynamic Front Office Manager to lead a busy reception team in a vibrant 4-star hotel known for its welcoming atmosphere and exceptional guest experience.
As Front Office Manager, you'll oversee day-to-day operations at reception, ensuring smooth check-ins, genuine guest connections, and seamless communication across all departments. You'll be part of a large, supportive team where collaboration and positivity are at the heart of everything they do.
This is a fantastic opportunity for someone with proven front office management experience who's ready to grow in their career.
If you would like to join a company that is passionate about developing their people, please submit your CV through the link.....Read more...
Assistant Front Office Manager Location: Washington, Virginia Salary: $60,000 – $65,000 + Benefits, PTO, 401(k), Relocation AssistancePosition SummaryI am hiring on behalf of an ultra-luxury, Forbes Five-Star/Five-Diamond property in Washington, Virginia seeking an experienced Assistant Front Office Manager. This unique leadership role blends luxury hotel front office management with high-end dining room host responsibilities.The ideal candidate will lead daily Front Office operations, deliver exceptional guest experiences, and ensure seamless coordination between the Front Desk and Dining Room teams. This position plays a vital role in upholding the highest service standards while creating a warm, anticipatory, and personalized guest journey.Key Responsibilities
Lead daily Front Office operations while maintaining Forbes-level service standardsServe as a strong ambassador for the property, welcoming overnight and dining guests with warmth and professionalismOversee front desk and valet operations, ensuring daily checklists and standards are metCheck guests in and out, answer calls and emails, relay guest requests, and manage reservationsStrategically assign dining room seating to maximize flow and guest experienceCollaborate closely with Dining Room, Culinary, Housekeeping, and Engineering teamsMonitor staffing levels and assist with scheduling to meet operational demandsManage department financial responsibilities including budget tracking, labor management, and supply PAR levelsResolve guest concerns promptly and professionally, taking full ownership of issuesPrint and distribute daily reports, communicating VIP arrivals, special requests, dietary restrictions, and billing instructionsMaintain lobby, valet, and public areas to ensure cleanliness and presentation standardsProvide coaching, accountability, and constructive feedback to Front Office team membersDemonstrate proficiency in Resortsuite and Tock systemsMaintain thorough knowledge of the property, its history, amenities, and surrounding area
Qualifications
2–3 years of Front Office leadership experience1–2 years of experience within a 4- or 5-star luxury propertyFlexible schedule including weekends and holidaysProficiency in Microsoft OfficeExcellent verbal and written communication skillsProfessional presentation and polished demeanor
Preferred:
Familiarity with Forbes StandardsBilingual (Spanish or French preferred)Certification in alcohol awareness and/or CPRExperience with Resortsuite and Tock systems
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Director of Rooms – Luxury 5* Hotel, Central LondonSalary: NegotiableLocation: Central LondonAn outstanding opportunity has arisen for a polished and experienced Director of Rooms to join a prestigious 5-star luxury hotel in Central London. We are seeking a true Rooms Division expert, a leader who lives and breathes exceptional guest experience and operational excellence across Front of House and Housekeeping.This role would suit either an established Director of Rooms or a strong Executive Head Housekeeper / Front Office Manager ready to step up into a broader strategic leadership position.Responsibilities:
Oversee the full Rooms Division including Front Office, Concierge, Front Office, Housekeeping, and Laundry.Drive flawless guest journeys, ensuring 5* luxury standards are consistently exceeded.Lead, inspire, and develop large, high-performing teams with a strong service culture.Maintain and enhance Forbes / LQA standards where applicable.Manage departmental budgets, payroll, forecasting, and cost control.Collaborate closely with the General Manager and Executive Committee to deliver overall hotel performance.Ensure operational compliance, brand standards, and health & safety excellence.
Requirements:
Proven leadership experience within a luxury 4* and/or 5* hotel environment.Deep expertise in Front of House and/or Housekeeping operations.Strong understanding of luxury service standards and attention to detail.Commercial awareness with experience managing budgets and KPIs.A visible, hands-on leader who leads from the front and inspires excellence.Impeccable presentation and communication skills.....Read more...
Front Office Manager | 5 Luxury Resort in the MediterraneanThe PropertySet against the backdrop of the Mediterranean, this 5-star property is a benchmark for luxury and scale. With over 300+ bedrooms and an international clientele, they blend the warmth of Mediterranean hospitality with the rigorous precision of global luxury standards.They are currently seeking a dynamic, seasoned Front Office Manager to lead the department.The RoleAs Front Office Manager, you will be the heartbeat of the hotel’s operations. You will lead, inspire, and develop an international team of 20 professionals, ensuring that the guest journey - from pre-arrival to departure - is seamless, personalized, and reflective of a true 5-star experience.
Strategic Leadership: Manage the daily operations of the Front Desk, for a high-volume, 300+ room environment.Standard Bearer: Maintain and elevate service levels in line with Forbes 5* Standards and/or international 5-star benchmarks.Team Development: Mentor a diverse, multicultural team of 20, fostering a culture of excellence and professional growth.System Expertise: Drive efficiency through OPERA, ensuring guest data, key info and billing are managed with absolute precision.Guest Centricity: Act as the primary point of escalation for guest feedback, turning challenges into opportunities for "wow" moments.
The Profile
The Experience: You have a proven track record as a Front Office Manager in a 300+ room 5-star hotel.Luxury Pedigree: Direct experience within a Forbes 5* rated or high-end 5* luxury international environment is essential.The Manager: You are a natural leader with experience managing large, international teams and a passion for multicultural work environments.Technical Proficiency: Expert-level knowledge of OPERA Cloud/V5 is required.The Personality: You are resilient, ultra-organized, and possess that specific Mediterranean flair for hospitality combined with a "perfectionist" mindset.Languages: Fluency in English is mandatory; other languages are advantagous.
Package & Benefits
Salary: €3,000 – €4,000 Gross per month (depending on experience).Opportunity to work in a world-class destination with a prestigious international team.Career progression opportunities within a global luxury group
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Guest Experience Manager - Bermuda ResortLuxury Boutique Hotel | Bermuda We’re looking for an energetic, guest-focused professional to join a luxury boutique hotel in Bermuda as Guest Experience Manager. This is a hands-on role where you’ll shape unforgettable experiences for our guests, lead a small front office team, and grow into the next step: Front Office Manager.What You’ll Do
Curate and manage every detail of the guest journey, from pre-arrival planning to post-departure follow-upWork closely with all hotel departments to ensure seamless, luxury serviceLead and inspire a team of ~15 staff to deliver exceptional experiencesHelp define and implement the hotel’s guest service standards
About You
Luxury or boutique hotel background; island experience is a mustPersonable, energetic, and hands-onStrong leadership skills with a focus on delivering service excellenceEligible to travel with US, Canada, or UK visasPreferred single status; male candidates encouraged
Package & Benefits
Salary: USD $65,000-$70,000 with gratuities Annual performance bonus Temporary housing10 vacation days + 8 PTO daysHealth insurance (locally mandated)Work permit, relocation support, and flights covered
Previous island or remote location experience is a strong assetIf you are keen to discuss the details further, please apply today or send your cv to Danny at COREcruitment dot com ....Read more...
Title: Director of Rooms Operations Location: Sylacauga, AL Salary: $80,000 - $100,000 + Benefits + PTO + 401(k) + Relocation AssistanceOverview: I’m hiring on behalf of a luxury client, and helping them hire for a Director of Rooms Operations who will lead Front Office, Housekeeping, Laundry, and Guest Services to deliver a seamless guest experience. Reporting to the General Manager, this role drives operational excellence, team performance, and financial results across all Rooms divisions.Key Responsibilities:
Oversee daily operations to ensure consistent, high-quality guest service.Recruit, train, and develop a motivated, service-focused team.Monitor budgets, payroll, and productivity to meet financial goals.Ensure compliance with safety, sanitation, and security procedures.Conduct inspections, coordinate maintenance, and recommend operational improvements.Address guest concerns promptly and maintain exceptional satisfaction standards.
Qualifications:
Bachelor’s degree in Hospitality Management, Business, or related field.Strong experience in Front Office, Housekeeping, Laundry, and Guest Services.Proven leadership and team-building skills.Financial acumen with experience in budgeting and forecasting.Excellent communication, problem-solving, and organizational abilities.Flexibility to work evenings, weekends, and holidays as needed.
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Answering incoming telephone calls promptly and professionally, and accurately taking and relaying messages
Meeting and greeting clients, ensuring a welcoming and professional front-of-house experience
Preparing refreshments for client meetings
Preparing and organising client files and documentation in advance of adviser meetings
Providing administrative support to the Senior Administrator/Office Manager with day-to-day office tasks
Liaising with external companies and service providers on behalf of clients and advisers
Maintaining and updating back-office IT systems and client records to ensure accuracy and compliance
Coordinating and arranging client meetings, including scheduling and diary management
Training Outcome:If candidate is right for the job then they will continue to be employed.Employer Description:Investing for Tomorrow has been advising individuals and families across West Yorkshire on financial planning since 1993.
We believe it is never too early to start managing and maximising your finances, as smart decisions today help secure the lifestyle you want tomorrow. With expertise across the whole financial marketplace, we support clients at every stage of their financial journey, providing clear, tailored advice and long-term solutions across pensions and retirement planning, protection planning, investment planning, and tax and estate planning.Working Hours :9:00am - 5:00pm.Skills: Professional,Interpersonal skills,Efficient working,Proactive....Read more...
Answer phone calls and respond to customer emailsGreet customers professionally and assist them in person
Work with the Customer Service Manager to price jobs and prepare quotes
Prepare job sheets and invoices accurately
Maintain an organised and tidy office and front-of-house areaSupport the team with general administration tasks
Advanced business administration and office skills
Customer service techniques for both phone and face-to-face interactions
How to work with pricing, quotes, and invoicing in a small business
Organisational and IT skills including Word, Excel, and email management
Training:
Structured Level 3 apprenticeship training, with 2 sessions per week studing with Leeds City College (Print Works Campus).
Hands-on experience in business administration and customer service
Supportive, small-team environment
Training Outcome:
A full time permanent contract is highly likely upon completion of the apprenticeship
Employer Description:Motor Marque Ltd. is a small, friendly garage specialising in MOTs, servicing, and repairs. We pride ourselves on excellent customer service and keeping our business running smoothly.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Patience....Read more...
Rooms Division Trainer | Forbes 5-Star Luxury in Mediterranea The OpportunityAre you a master of the "Gold Standard" in hospitality? We are proud to introduce a brand-new, strategic role within our client’s leadership team: Rooms Division Trainer. This is not just a training role; it is a position designed for a visionary manager-educator who lives and breathes the Forbes 5-Star ethos and is passionate about crafting unforgettable guest experiences through technical and emotional excellence.As the architect of their service standards across Front of House, Guest Services, and Housekeeping, you will be responsible for bridging the gap between operational efficiency and the "CST" (Customized Service Training) focus that defines their brand.The Role
Lead the Standard: Serve as the property expert on Forbes 5-Star standards, ensuring every interaction and service provided across the Rooms Division exceeds international benchmarks.Innovate & Educate: Design and deliver high-impact training programs for FOH and Housekeeping, focusing on both technical precision and the "art of the experience."Operational Excellence: Utilize your Sigma Belt certification to analyze workflows, improve efficiency, and ensure that luxury never comes at the cost of agility.Customer Service Focus: Drive a culture of "Customized Service," empowering our teams to anticipate needs and create bespoke moments for every guest.New Position Creation: As this is a new position, you will have to put things in place working closely with the Rooms Division Manager, Executive Housekeeper and GM.
The Profile
The Expert: Deep, practical knowledge of Forbes 5-Star Standards is non-negotiable. You understand not just the what, but the why behind every requirement.The Architect: You hold a Sigma Belt certification and have a proven track record of using data and process improvement to elevate service levels.The Trainer: You have extensive experience in Front Office or Rooms management within a 5-star environment. You are a natural educator and love driving teams to new heights.The Visionary: You are obsessed with "Guest Experience" and have the charisma to inspire a diverse team to reach peak performance.Languages: Fluent in English (oral and written)
Package & Benefits
Salary: €3,500 – €4,000 Gross per monthBonus: Performance-based annual bonus.The chance to define a brand-new role in one of the world's leading luxury hotels.Continuous professional development and career progression within a global network.
If you are interested, please send me your CV directly to Beatrice @ COREcruitment.com....Read more...
We are looking for a Children Social Worker to join a Family Safeguarding Team.
THIS POST REQUIRES A SOCIAL WORK QUALIFICATION OF A MINIMUM 3 YEAR PERMANENT EXPERIENCE.
About the team
The team works in partnership with the children and their families to understand the support they need to provide to live safely. This team will be responsible for creating plans for the children and the families, these are reviewed every 12 weeks. This is a very supportive and friendly team with a productive mangement style.
About you
It’s essential to have experience of working either in a Front Door, Children in Need, Child Protection A social work degree (Degree/DipSW/CQSW) with a minimum of 3 years permanent experience within Local Authority based Social Work. A valid UK driving licence and vehicle are essential to be considered for this role.
Benefits
“Good” Ofsted inspection results
£39.00 per hour (PAYE payment options available also)
Parking available nearby/ onsite
On going support given within the team
Working with an award-winning compliance team
Working hybrid 2 days in the office and 3 at home (may vary depending on cases)
For more information, please do contact
Zoe Bellinger- Team Manager
07384466390....Read more...
We are looking for a Children Social Worker to join a Assessment and Prevention Team.
THIS POST REQUIRES A SOCIAL WORK QUALIFICATION OF A MINIMUM 3 YEAR PERMANENT EXPERIENCE.
About the team
The team work in partnership with children and their families to better understand and support the children within a safe manner. The team will complete section 47, section 17 and section 7 assessments to find the severity of the situation and make sure it is dealt with in the best manor. The team work closely with the child protection team and the children in need team. This team prides it self on a supportive managemet structure with regular supervisions.
About you
It’s essential to have experience of working either in a Front Door, Children in Need, Child Protection A social work degree (Degree/DipSW/CQSW) with a minimum of 3 years permanent experience within Local Authority based Social Work. A valid UK driving licence and vehicle are essential to be considered for this role.
Benefits
“Good” Ofsted inspection results
£39.00 per hour (PAYE payment options available also)
Parking available nearby/ onsite
On going support given within the team
Working with an award-winning compliance team
Working hybrid 2 days in the office and 3 at home (may vary depending on cases)
For more information, please do contact
Zoe Bellinger- Team Manager
07384466390....Read more...
We are recruiting on behalf of a bills management company. Your full role and responsibilities will be defined by your employer.
NextStep Training will provide all on-the-job training to help you develop your skills, with 20% off-the-job learningbuilt into your working week to support your apprenticeship.
You will be working towards the Level 3 Business Administrator Apprenticeship Standard, which includes:
Knowledge, Skills, and Behaviours tailored to administrative responsibilities
Level 2 Functional Skills in maths and English (if required)Qualifications Required:
Strong written and spoken English - Essential
Basic IT knowledge and digital literacy - Desirable
Willingness to learn and grow within a business environment - EssentialSkills & Attributes:
Excellent interpersonal and communication skills
Strong organisational ability with meticulous attention to detail
Ability to prioritise tasks and manage time effectively
Comfortable with email, productivity software (e.g., MS Office), and database tools
Proactive, adaptable, and a team‑oriented attitude
Professional demeanour and a positive approach to customer serviceAbout the Company:
We are a vibrant provider of flexible coworking and private office spaces designed to help businesses, freelancers, and teams thrive in well‑connected London locations. Our community-led workspaces combine professional facilities with a welcoming atmosphere for collaboration and growth
Key Responsibilities:
Front-of-House & Stakeholder Support
Act as the first point of contact for clients, visitors, and partners in person, by phone, and via email
Provide professional, friendly service and handle general enquiries efficiently
Record client interactions and update contact records accurately
Administrative Operations
Support the preparation, organisation, and filing of internal documents, correspondence, and reports
Manage database entries, update CRM systems, and maintain accurate administrative records
Assist with scheduling meetings, appointments, and internal events
Prepare materials for team meetings, including agendas and minutes
Office Coordination
Help coordinate day-to-day workspace logistics, including meeting room bookings and facilities support
Maintain office supplies and equipment, ensuring stock levels are adequate
Support digital communication tasks, such as updating websites or internal channels when required
Team Support:
Provide administrative support across departments to enhance workflow and project delivery
Assist with basic content coordination for social media or community communications where needed
Collaborate with colleagues to ensure operational consistency and high service standards
This apprenticeship provides a strong foundation in business operations and is ideal for individuals looking to start or grow their career in administration
Successful completion can lead to a range of administrative, coordination, and supervisory roles across various industries
Training:Training is delivered through a flexible combination of in-person sessions at our training centre and online learning with our experienced tutors. Apprentices will use the Laser Learning platform to complete and submit coursework, monitor their progress, and stay engaged throughout their programme. Attendance for monthly lessons is required.Training Outcome:Completing the Level 3 Business Administrator Apprenticeship opens the door to a wide range of administrative and operational roles across various industries. This qualification equips individuals with the knowledge, skills, and behaviours required to support and improve business operations effectively.
After completing the Level 3 apprenticeship, individuals typically move into roles such as:
Senior Administrator
Office Coordinator
Team Assistant
Executive Assistant
Project Support Officer
Customer Service Supervisor
HR or Finance Assistant (depending on business area)
As experience builds, individuals often take on more responsibility, leading to opportunities to manage teams or business functions. To support this development, learners may progress onto the:
Next Step: Level 5 Operations/Departmental Manager Apprenticeship advanced qualification is ideal for those looking to step into mid-to-senior management roles.
The course focuses on:
Strategic planning and project management
Leading and developing teams
Financial and operational control
Managing performance and delivering results
Building stakeholder relationshipsCoaching and mentoring
On completion, learners are equipped to take on roles such as:
Operations Manager
Office or Practice Manager
Business Development Manager, Project Manager
Department Manager
Regional or Area Manager
Employer Description:Next Step Training Ltd is an apprenticeship and skills training provider, funded by the Department for Education, delivering apprenticeships in London and across England. We have been in operation since 2012 and during this time have built an established reputation as a reliable and employer-led training provider. We work together with employers and individual learners to design and deliver training programmes that meets both learners and their employers’ needs. Our goal of is to empower as many individuals as possible to reach their full potential, helping them on their journey to find meaningful career that is rewarding. We help to empower businesses with industry-expert staff so they can provide the very best learning experience to their workforce to perform better.Working Hours :Monday to Friday, varied shifts between 6:30am - 6:00pm.
Exact shifts TBC.
No weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Deputy Store Manager – Charity Retail Superstore
Location: Oxford, Oxfordshire Salary: £27,000 -£29,000 per annum (dependent on experience) Hours: Full-time (37.5 hours per week, including weekends)
Store Opening Hours: Monday - Saturday 9:30am - 5pm and Sunday 10am - 4pm
A well-established charity retailer in Oxford is looking for a Deputy Store Manager to support the day-to-day running of its flagship store and wider retail operation. This is more than a shop, it’s a place of social impact, where retail meets rehabilitation, reuse and reinvestment in people.
About the Role
As Deputy Store Manager, you will work closely with the Store Manager and a small leadership team to ensure the smooth, safe, and commercially successful running of the store. You will lead from the front, supporting, developing and motivating a diverse team of staff, volunteers and programme participants.
Key Responsibilities:
Support the Store Manager in all areas of store operations and deputise in their absence
Lead and inspire a team of volunteers and programme participants (Companions) to deliver excellent customer service and achieve sales targets
Oversee shop floor standards, health and safety checks and day-to-day operational excellence
Support stock control and ensure smooth coordination with the collections and deliveries team
Contribute to financial performance through accurate till procedures and cost controls
Help maintain a welcoming, inclusive, and purposeful retail environment in line with the charity’s values
About You:
Essential:
Previous retail leadership experience and a strong customer focus
Strong leadership and delegation skills
Excellent communication, organisation and time management
Ability to work weekends on a rota basis
Experience working with vulnerable individuals or those with challenging behaviours would be advantageous
Passion for sustainability and social impact
Experienced gained within a charity retail setting would be advantageous
Why Apply?
Join a purpose-driven organisation making a difference in Oxfordshire
Work in a values-led environment with a focus on community, inclusion and sustainability
Help transform lives while developing your own leadership career
Competitive salary and supportive team culture
Ready to step into a meaningful retail management role?
Apply today and be part of something bigger.
By applying for this role, you are consenting for C2 Recruitment to hold and process your data in compliance with the General Data Protection Regulations.
To view other great vacancies at C2 Recruitment, please visit our website or call us for a confidential chat about upcoming opportunities in:
Buying & Merchandising and Ecommerce | Charity & Non Profit | Design, Technical, Wholesale & Production | Finance | HR & Talent | H&S & Compliance | Hospitality, Catering & Leisure | Marketing, Digital & Technology | Office & Administration | Property & Centre Management | Retail, Trade and Luxury Operations | Senior Appointments & Executive | Sales & FMCG | Supply Chain & Logistics & Warehouse | Manufacturing & Engineering
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As our new apprentice, you will be the first point of contact for our organisation. Your duties will include offering administrative support across the organisation. You will welcome guests and greet people who visit our centre. You will also coordinate front-desk activities, including distributing correspondence and redirecting phone calls, over-seeing enrolments and attendance, and organisation meet and greet appointments. You will be required to be able to deal with emergencies in a timely and effective manner, while streamlining office operations.
Main Responsibilities:
Dealing with visitors and telephone enquiries, signposting as appropriate
To receive and assist visitors, assisting with telephone enquiries, ensuring that messages are forwarded to colleagues
To be responsible for the completion of the health & safety register
To record incoming and outgoing mail
To ensure the reception area and offices remains presentable
Day to day administration involved with the smooth running of the organisation
Arranging meetings and minute taking
To use Microsoft Office Package (Word, Excel, Publisher, PowerPoint, Access and Outlook)
Data entry to maintain a database
To develop and maintain filing systems as appropriate
Enrolment, initial assessment and registration onto project/s of participants
To always promote and champion the benefits of the organisation
To prepare publicity material and be involved in publicity strategies using design software
To undertake basic computer maintenance
To undertake and rectify day to day issues within the community centre
To manage stock control for the centre
To assist with project-based activities
To prepare and answer correspondence
To take an active part in events organised by Foresight
To perform such duties as reasonably correspond to general character of the post and to be commensurate with its level of responsibility
To work within the Foresight policies on confidentiality, health and safety, equal opportunities and racial equality at all times
Training:Business Administrator Level 3.
All delivery for this apprenticeship will take place within your place of work. A dedicated Vocational Trainer will visit on average once every 4 weeks, to establish a personal learning and development plan, outlining a schedule of training activities and business objectives.
You will complete a mixture of on and off the job training, including workshops, face to face training and working towards creating a portfolio of relevant practical evidence. You’ll also be supported by your colleagues at all times and will have a full induction.
You will have a review every 8-12 weeks with your Line Manager and Trainer to discuss your progress.Training Outcome:This apprenticeship programme provides a fantastic opportunity for apprentices to build a strong foundation of on and off-the-job learning. With strong growth ambitions, we offer an environment where your skills are valued, and your career can thrive. You’ll be working in a culture that encourages development, promotes wellbeing, and values teamwork.Employer Description:At Foresight, we are a dedicated organisation supporting individuals with additional needs, their families and carers across North and North East Lincolnshire. We are committed to providing the way forward for the disabled community, creating inclusive opportunities for learning, training, leisure and social development. Our work empowers people to build confidence, overcome disadvantage and move towards a brighter, more independent future.Working Hours :Normal working hours are 09.00 - 15.30 Monday to Friday (with 30-minutes for lunch)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Marketing Skills,Friendly and Approachable,Understand confidentiality,Able to work to deadlines....Read more...
SHE ManagerSalary: Negotiable dependent on skills and experienceLocation: BradfordReports to: Plant ManagerHours: 40 per week, Monday to Friday with flexibility to meet business needsHoliday: 34 days including bank holidaysJob purposeThis is not a box-ticking safety role.As SHE Manager, you will set the standard for how Safety, Health and Environmental practice is led, lived and continuously improved across a busy manufacturing site in Bradford. You will hold full site responsibility for legal compliance, governance and performance, with the authority to challenge and stop unsafe activity where required.Operating at both strategic and operational level, you will be the site’s subject matter expert. You will guide leaders, support employees, manage external relationships and ensure robust systems are in place to protect people, the environment and the business.No direct reports, but significant influence at every level.Key Accountabilities
Leading all aspects of Safety, Health and Environmental compliance in line with UK legislation and company standardsActing as site lead for regulatory matters, inspections and enforcement bodiesProducing clear, insightful SHE reports and dashboards for senior leadershipAnalysing data to identify trends, risks and improvement opportunitiesMaintaining and developing ISO 45001 and ISO 14001 management systemsOverseeing environmental compliance including waste, permits and statutory reportingLeading wellbeing initiatives and coordinating occupational health provisionPlanning and conducting SHE audits, ensuring actions are closed effectivelyInvestigating accidents, incidents and near misses with robust root cause analysisOverseeing risk assessments including task-based, COSHH and environmentalManaging contractor and visitor safety arrangementsDefining and monitoring SHE training and competency across siteMaintaining and testing emergency response plans and drillsManaging the site safety observation system and driving timely actionBuilding strong relationships internally and externally, representing the site professionallyYou will lead by example, balance operational pressures with legal duty, and embed a culture where safety is owned by everyone.
Essential Qualifications & Knowledge
NEBOSH Diploma or higher, or working towards with commitment to completeGCSE or equivalent in English and MathsStrong working knowledge of UK health, safety and environmental legislationExperience within manufacturing or industrial environmentsExperience with ISO 45001 and ISO 14001 management systemsConfident user of Microsoft Office for reporting and data analysis
Essential Experience
Practical involvement in risk assessments, audits and incident investigationsSupporting or leading SHE compliance activitiesUnderstanding of manufacturing risks and operational realities
Skills & Approach
High integrity and absolute discretionOrganised, self-motivated and comfortable working autonomouslyAnalytical, with the ability to turn data into clear actionConfident communicator who can influence from shop floor to senior leadershipCalm, professional and prepared to challenge unsafe behaviours constructivelyStructured, methodical and accountable for outcomes
Desirable
Lean or Continuous Improvement exposureAdvanced Excel and PowerPoint capabilityExperience presenting SHE performance at senior levelExperience in a senior or site-based SHE leadership roleExperience dealing with regulatory inspections
You will:
Build strong SHE foundations that enable safe, sustainable growthInspire and engage others through visible leadershipDeliver results by holding yourself and others to high standardsAct with integrity and sound judgement at all times
This is an opportunity to take ownership of SHE at site level, shape culture, and make a visible impact every day.If you are ready to lead from the front and create a safer, stronger operation, we would like to hear from you. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The role provides comprehensive administrative support across Human Resources and Staff Development functions. This includes maintaining and updating HR records and databases; supporting recruitment and selection processes from advertising through to onboarding and pre-employment checks; issuing contracts and employment documentation; and producing reports and management data.
The post holder also supports staff development activities by coordinating training applications and events, maintaining training records, organising induction programmes, monitoring quality and feedback, and liaising with internal and external providers.
Additional responsibilities include handling enquiries, processing shared email accounts, preparing correspondence, taking meeting minutes, supporting payroll and service standards monitoring, maintaining supplies, assisting with projects and events, and delivering professional, polite, and efficient customer service to staff and visitors.
The role requires adherence to company policies and values, including equal opportunities, safeguarding, and health and safety requirements; participation in performance management and continuous professional development; contribution to organisational improvement; demonstration of core competencies; and undertaking any other reasonable duties as directed by the Line Manager.
As part of your contract of employment, completion of the Apprenticeship Training Programme forms part of your duties as well as helping with your personal and professional development; the requirements to complete the programme are as follows:
Attend and be punctual for all timetabled induction, lessons and all work-based training/support sessions
Complete all required assignments by the required timeline
Build up your portfolio of evidence, on-going during your apprenticeship programme
Access support from your tutor/assessor and your manager as and when required
Training:Overview of the HR Support Level 3 Apprenticeship Standard
HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation.
Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
They will typically be taking ownership for providing advice to managers on a wide range of HR issues using company policy and current law, giving guidance that is compliant and where errors could expose the organisation to employment tribunals or legal risk. In a larger organisation they may also have responsibility for managing a small team – this aspect is outside the scope of this apprenticeship and will need to be covered separately by the employer.
The apprentice will complete the following elements as part of the HR Support Apprenticeship Standard:
Knowledge:
Business understanding, HR Legislation and Policy, HR Function and HR Systems and Processes
Skills:
Service Delivery, Problem solving, Communication & interpersonal, Teamwork, Process improvement and Managing HR Information and Personal Development
Behaviours:
Honesty & Integrity, Flexibility and Resilience
The HR Support Level 3 Apprenticeship Standard is assessed by an End Point Assessment Organisation and can take up to 3 months to complete. Submission of Maths and English GCSE Grade 4/C or above or Functional/Key Skills L2 qualification to be submitted when applying for End Point Assessment to take place.
This will test the knowledge, skills and behaviours demonstrated over the duration of the apprenticeship; the College will book the candidate in for an end point assessment, which will be through the awarding body CIPD. The end point assessment will include a professional discussion and an observation that can be at least 1 hour each
END POINT ASSESSMENT
Consultative Project - 3000 words +/-10%
The Consultative Project will be a real example of work done by the apprentices in their role that will be completed after the Gateway, taking a maximum of three months. The Project will require the apprentice to describe how they have applied their knowledge and HR related skills to deliver the services required.
Professional Discussion – Within 2 weeks of the project being marked the professional discussion will take place.
Professional Discussion - The Professional Discussion will be conducted after the Independent Assessor has reviewed and marked the Consultative Project. It will focus on the Skills and Behaviours together with any Knowledge and Skills components that have not been covered in the Consultative Project.Training Outcome:There is a strong possibility that you will gain a permanent position following successful employment as well as achievement of the apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.Employer Description:Heffernan Utilities is a trusted multi-utility provider working across the UK. We are a collective of highly skilled teams that work closely with our clients to build and deliver best in class solutions for Gas, Water, Electric, Mechanical & Electrical (M&E) services, and EV charging infrastructure.Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Microsoft Office, Word & Excel,Excellent Timekeeping,Excellent attendance,Experience in an workplace....Read more...
