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Hospitality Supervisor Level 3 Apprenticeship

The Hospitality Supervisor Level 3 Apprenticeship combines hands-on workplace experience with structured learning. Apprentices will spend most of their time working in a hospitality environment, applying skills while being supported by their employer. The apprenticeship typically involves: Leadership and Team Management: Apprentices will learn how to supervise and motivate teams, set performance expectations, run team briefings, and support colleagues to achieve goals. They will develop skills in conflict resolution and fostering a positive workplace culture Delivering Customer Excellence: Apprentices will focus on providing exceptional customer service, resolving complaints, handling queries, and adapting to different customer needs to maintain high standards Operational Oversight: They will assist in running day-to-day operations, including opening and closing procedures, monitoring health and safety compliance, managing resources such as stock and equipment, and ensuring shifts run smoothly Financial Awareness: Apprentices will develop an understanding of budgets, cost control, processing payments, and identifying ways to improve profitability and reduce waste Compliance and Standards: Training will cover adherence to legal requirements, such as food hygiene and health and safety regulations, alongside company policies to ensure all operations meet required standards Problem Solving and Innovation: Apprentices will tackle operational challenges, identify opportunities to enhance customer experiences, and implement improvements to benefit the team and business Training:Hospitality Supervisor Level 3 Apprenticeship Standard: On-the-Job Training: Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations Structured Learning Sessions: Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols Participate in barista training and cocktail-making workshops to develop technical expertise Mentorship and Coaching: Receive one-on-one guidance from mentors, including team leaders and managers Regular feedback sessions to identify strengths and areas for improvement Rotational Learning: Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation E-Learning and Assignments: Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices Workplace Projects: Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios Assessments and Reviews: Regular progress reviews with a designated trainer or assessor to track development End-point assessment to demonstrate competency in all required areas Training Outcome:After completing the Hospitality Supervisor Level 3 Apprenticeship, there are several potential career progression opportunities, depending on the apprentice's interests and ambitions within the hospitality industry. Some of the typical paths include: Hospitality Manager: The next step could be a move into a managerial role, such as a Front of House Manager, Operations Manager, or Restaurant Manager. This role involves overseeing larger teams, managing budgets, and ensuring high standards of service and operations across the business Team Leader/Shift Leader: Apprentices may progress into more senior supervisory roles, where they would take on greater responsibility for team leadership, staff development, and the operational performance of a specific area, such as the bar, restaurant, or front office Departmental Manager: In larger hotels, restaurants, or other hospitality establishments, apprentices may move into departmental management roles. These positions involve overseeing specific departments like housekeeping, food and beverage, or events, with a focus on operations, staffing, and customer service Specialist Roles: With further training and experience, there may be opportunities to specialise in areas such as revenue management, sales and marketing, event coordination, or hotel operations Operations Director/General Manager: For those with strong leadership skills and significant experience, long-term career progression could lead to senior roles, such as an Operations Director or even a General Manager position, where they would oversee all aspects of the business, including strategy, financial performance, and growth Training and Development Roles: Apprentices with a strong interest in staff development may choose to move into roles like Learning and Development Coordinator or Trainer, focusing on nurturing talent and delivering training within the organisation Overall, the Level 3 Hospitality Supervisor Apprenticeship provides a strong foundation for further career growth in a variety of managerial and specialist positions within the hospitality sector Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience ....Read more...

Admin Apprentice

Duties and Responsibilities Administration and reception ● Ensure the efficient operation of the office, dealing with front line enquiries from staff, pupils and visitors whether in person or by telephone and to pass on the messages to the relevant member of staff ● Maintain a high and appropriate level of communication in writing, verbally and electronically ● Ensure all visitors to the school are welcomed in a polite, friendly and efficient manner and provide refreshments to visitors/Principal when required ● Provide typing, word processing and photocopying ● Open and distribute internal and external post and correspondence as appropriate ● Be responsible for booking daily supply cover for teaching and non-teaching staff ● Check supply staff timesheets ensuring accuracy and timeliness ● Take ID for all agency supply staff and visitors to the school and provide them with the agreed vetting documents to sign ● Maintain daily staff / visitors signing in sheets ● Update staff lists and staff photograph boards with any changes Dinner money and orders ● On a daily basis, maintain an accurate record of daily dinner numbers and inform the kitchen staff accordingly ● Order school meals for members of staff and visitors to the school ● Manage arrangements for meetings and INSET in school, booking rooms, ordering and serving refreshments as required ● Order packed lunches for educational visits ● Collect, record and monitor receipt of monies for school meals ● Produce weekly outstanding dinner debt information which identifies those families who require a telephone call and / or a debt letter and contact parents / carers by telephone and by letter on a daily / weekly basis ● Produce monthly reports on dinner type and numbers for the kitchen ● To process free school meals claims and entitlement statements, ensuring that pupil records are updated accordingly ● Order teaching and administration supplies, ensuring best value ● Check deliveries and arrange for distribution to the relevant person/s ● Perform regular stock checks to ensure that there is a sufficient supply of resources ● To record and update the academy assets management system Educational visits ● Undertake administration of educational visits under the direction of the office manager. Other responsibilities ● To produce and distribute the weekly academy newsletter and assist with the administration of the academy council newsletter ● To produce star pupil cards and post to pupils on a weekly basis ● To provide administrative support to the Academy Council including taking minutes and producing the Academy Council termly newsletter ● To manage the photocopiers and deal with minor troubleshooting, booking engineer visits as needed. To produce monthly usage readings ● To complete AIR forms as necessary under the direction of the Office Manager ● To ensure all information is treated confidentially and with discretionTraining: Suffolk New College Business Administrator Standard English and maths (if required) Level 2 Training Outcome: Any career progression routes will be discussed upon successful completion of the apprenticeship Employer Description:Paradigm Trust is multi academy trust consisting of seven schools. Four are based in Ipswich: ● Ipswich Academy (secondary) ● Murrayfield Primary Academy ● Piper’s Vale Primary Academy ● Woodbridge Road Academy (special) Three are base in the London Borough of Tower Hamlets: ● Culloden Primary Academy ● Old Ford Primary Academy ● Solebay Primary AcademyWorking Hours :Monday- Friday Shifts to be confirmed 30 minutes unpaid lunch breakSkills: Effective Communication,Proficient in IT,Team Player,Keen eye for detail ....Read more...

Business Administration Apprentice

ProspectAware has been involved in apprenticeships for over 10 years, having taken and supported over 30 young people, transitioning them into long-term careers and helping them grow on a personal and professional level - meaning you'll be provided with the best support and experience to start your career in administration. There will be an opportunity to progress to an Account/Sales Executive and a full-time role. Working closely with Account Executives and Managers and supporting their work Using business-specific websites to research information Use a leading database CRM system to input data that has been researched Using Microsoft Office on a daily basis Learning about the world of marketing and sales, increasing your knowledge so you can advance to the next stage of your career Use the telephone to speak with individuals and confirm contact details Training:To meet the requirements of the Level 3 Business Administration apprenticeship programme you will need to spend 6 hours a week of your time undertaking off-the-job learning, which will include: Formal training, including online learning and internal learning events 1-2-1s with your coach and line manager Observing and shadowing colleagues Writing up learning reflections for your portfolio Training Outcome:Full-time employment upon successful completion of the apprenticeship.Employer Description:ProspectAware is a leading marketing agency for the technology industry, helping customers accelerate their sales strategies by positioning their sales teams directly in front of the people they need to sell to. Their clients consist of the world’s largest and most successful technology providers such as Amazon, Cisco, Airbus, and Dropbox to name a few!Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative ....Read more...

Hospitality Team Member Level 2 Apprenticeship

Responsibilities of a Hospitality Team Member at Origin Kensington: Menu Knowledge: Understand and explain all dishes, ingredients, and preparation methods to guests Recommend dishes based on dietary requirements and preferences Stay updated on seasonal changes to the menu and specials Bar Knowledge: Prepare and serve a variety of beverages, including cocktails, wines, and spirits Provide recommendations based on guest preferences Maintain cleanliness and organisation of the bar area Barista Duties: Prepare and serve high-quality coffees and teas, ensuring consistency Operate and maintain coffee machines and equipment Engage with guests to provide personalized service and recommendations Guest Service: Greet and seat guests warmly, ensuring an exceptional first impression Take orders accurately and relay them to the kitchen efficiently Ensure guest satisfaction by addressing concerns promptly and professionally Table Service: Deliver food and beverages to tables promptly and with care Manage table settings, clearing, and resetting for a seamless dining experience Upsell menu items and promotions to enhance the guest experience Health and Safety: Adhere to all food hygiene and safety standards Report any maintenance or safety concerns to management Team Collaboration: Support colleagues in all areas of the restaurant during busy periods Participate in team briefings and training sessions This multifaceted role ensures a dynamic experience for both team members and guests, emphasizing the luxury standards of Origin Kensington Training:Hospitality Team Member Level 2.  On-the-Job Training: Work alongside experienced team members to gain practical skills in guest service, food and beverage operations, barista techniques, and bar service Shadow senior colleagues to understand luxury service standards and day-to-day restaurant operations Structured Learning Sessions: Attend regular workshops and training sessions focused on hospitality fundamentals, including menu knowledge, communication skills, and health & safety protocols Participate in barista training and cocktail-making workshops to develop technical expertise Mentorship and Coaching: Receive one-on-one guidance from mentors, including team leaders and managers Regular feedback sessions to identify strengths and areas for improvement Rotational Learning: Experience different roles within the restaurant, such as front-of-house service, barista duties, and bar service, to build versatility.Learn kitchen operations to enhance understanding of menu items and preparation E-Learning and Assignments: Complete online modules and assignments to reinforce knowledge of customer service, food safety, and industry best practices Workplace Projects: Undertake practical tasks such as creating a drinks menu or leading a service section to apply learning in real scenarios Assessments and Reviews: Regular progress reviews with a designated trainer or assessor to track development End-point assessment to demonstrate competency in all required areas Training Outcome:After completing the Hospitality Team Member Level 2 Apprenticeship at the Royal Garden Hotel, you could pursue roles such as: Restaurant Supervisor Barista Specialist Bartender/Mixologist Guest Service Assistant Events Coordinator Front Office Assistant Food and Beverage Manager With further training, you can progress to senior positions like department manager or specialise in areas such as sommelier, catering manager, or hotel operations Employer Description:The Royal Garden Hotel is a luxurious 5-star hotel located in Kensington, London, offering 396 fully refurbished bedrooms as of 2024. With stunning views of Kensington Palace and Gardens, the hotel is a prime destination for both leisure and business travelers, providing easy access to major London attractions like Hyde Park and the Royal Albert Hall. The hotel offers world-class dining experiences, including the Origin of Kensington, a contemporary British restaurant that showcases the finest seasonal ingredients, and the stylish Piano Bar, where guests can enjoy live music and expertly crafted cocktails in a relaxed, sophisticated setting. Renowned for its outstanding service and dedication to a personalised guest experience, the Royal Garden Hotel combines luxury with a welcoming, tailored approach. With elegant event spaces and a strong commitment to staff development, it is not only a sought-after destination for visitors but also an exceptional place to grow a career in hospitality.Working Hours :We are a hotel and work on a variety of shifts some starting 06:00 earliest start, 23:00 latest finish time, where you will work on a roster system after your trained in each area, exact working days and hours TBCSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Patience ....Read more...