Front Office Manager - 4* Coastal Hotel in Wexford
MLR are seeking a passionate Front Office Manager to join this beautiful 4* coastal Hotel in Wexford.
As Front Office Manager, your role will be pivotal in orchestrating exceptional guest experiences, overseeing front desk operations, and leading a team of dedicated professionals.
You will collaborate seamlessly with department heads to drive strategic initiatives that enhance guest satisfaction, elevate service standards, and optimize revenue streams.
This is an incredible opportunity to work within a group that demonstrates a proven track record of progression and development for all team members.
For more information, please submit your CV through the link below. ....Read more...
Assistant Front Office Manager – 5* Hotel
Maria Logan Recruitment have an exciting opportunity for an Assistant Front Office Manager to join this luxury 5* Hotel in Kerry.
You will be well presented with a professional attitude and a can-do mindset. This role consists of many duties, which include, supervising and training the front office team, ensuring a memorable guest experience, and setting the tone for that genuine Irish welcome.
This is a fantastic opportunity to work within a hotel that invests heavily into the progression of their staff and will open doors for anyone wishing to take that next exciting step in their career.
If you are looking for your next move and want to join one of Irelands leading hotels, then this is the role for you. Please apply through the link below. ....Read more...
Job Title: Front Office ManagerSalary: open to chatLocation: Luzern, SwitzerlandThis is one of the most well-known and luxurious hotel brands in the world! This 5-star hotel in Luzern is looking for a Front Office Manager to join the team. This role is the perfect opportunity for someone who would like to step up in their career alongside an elegant brand like this one. Ready to grow? About the position
Oversee daily administrative operations, including ensuring that all front office and support staff are prepared for daily, weekly, and monthly tasksAttend meetings with other heads of department to inform about VIPs arrivals, complaints, occupancy etcSet targets for the team for upselling and cross-selling, as well as, rewards
Control cash transactionsRun daily reportsRoom allocationLead the Front Office teamReporting to Director of OperationsEnsure logbooks are updatedAssist guests with their preferences and solve complainsEnsure outstanding customer care at all times.Supervise the shift leading the teamTrain and coach front office agents
The successful candidate
Min. 2 year of reception experience in leading rolesDiploma in tourism or hotel management is desiredKnowledge of Opera/Protel systemsAffinity to sales (cross-selling, Up-selling)Fluent in English and high knowledge of GermanAvailability to work on weekdays and weekends including morning, afternoon, and evening shifts
Company benefits
Staff discountsCareer growth opportunities worldwideLearning programsMuch more!
Job Title: Front Office ManagerSalary: open to chatLocation: Luzern, SwitzerlandWe look forward to receiving your application! Please apply today or send your cv to irene@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Job Title: Front Office Manager – Luxury Hotel - LondonSalary: Up to £60,000 + BonusLocation: London I am currently recruiting for a Front Office Manager at this luxury hotel in London. My client is looking for a confident, energetic, and well-organized individual to join their team. Are you a natural leader with impeccable guest experience skills within the luxury sector? Then get in touch for this fantastic opportunity to join one of London’s top hotels. About the position
Overseeing the daily operations of the front office and maintain to the highest standardsAct as an ambassador for the hotel Act as host and provide the highest level of customer serviceMaintain a strong relationship with all the guestsAchieve department KPIsMaintain good communication and working relationships with all hotel departmentsManage the front office rotas
The successful candidate
Previous experience in a luxury hotelMust be well presented with flawless communication skillsFluent in English, both written and spokenA natural team leader
Company benefits
Competitive salaryDiscretionary bonus schemevarious perks and benefits
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Front Office Manager
Maria Logan Recruitment have an exciting opportunity for a Front Office Manager to join this luxurious 5* Hotel in South Dublin.
With the support of a great team, it will be your responsibility to ensure that your guests receive that world renowned ‘Céad míle fáilte’. This role will suit someone who excels in the hustle and bustle of a busy property. The ability to create a supportive and inclusive environment is a must for this role.
This is a fantastic opportunity to work in a 5* property while getting branded experience and working with a hotel group which offers fantastic progression opportunities.
If you are looking for your next move, then this is the role for you. Please apply through the link below to arrange a confidential call.
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Job Title: Assistant Hotel Manager Location: Copenhagen, Denmark Salary: 33,000 – 35,000 DKK + perks Start: ASAPThis unique, vibrant, and distinctive concept hotel is looking for an Assistant Hotel Manager who is hands on and is high service quality focused. They are part of a very well-known brand of hotels that has locations in over 20 different European countries!Are you an excellent motivator who loves team work, someone who gets motivated to be hands on and bring the good vibes all round? We would love to hear from you!About the position:
Lead and motivate a team of 20 employeesEnsure a positive work environment and collaborationParticipate in team recruitment and oversee onboarding/offboardingExpertise in Danish labor lawConduct team meetings and facilitate skill developmentEnsure availability of equipment for guest serviceGather and analyze guest feedback, plan improvementsAddress unresolved guest complaintsOptimize room distribution and coordinate group bookingsConduct audits and initiate corrective measuresManage inventory and support monthly closings.
YOUR PROFILE
Previous experience of at least 2 years in leading a front office team or as an assistant hotel managerYou enjoy leading a diverse, motivated team and are an inspiring personalityStrong background in rooms management divisionEnjoys working in a fast-paced work environmentYou are solution-oriented and convinced with your great commitment and entrepreneurial thinkingExcellent leadership skills including: coaching, mentoring, feedback, and trainingStrong proficiency with Microsoft Office suite and front office systems (e.g. Sihot, Fidelio)Proficiency in English is a must, Danish is a plus
The Benefits:
Competitive salary + benefitsPension gap package25 holidays + 5 bonus days (1 for each year you stay )Regular celebrationsDiscounts in the hotels
Job Title: Assistant Hotel Manager Location: Copenhagen, Denmark Salary: 33,000 – 35,000 DKK + perks Start: ASAPIf you are interested in learning more about the position, please send your resume maria@corecruitment.comFollow us on social media... http://www.corecruitment.com/ https://www.facebook.com/COREcruitmentDOTcom/ Tweet us @COREcruitment....Read more...
Deputy Managers of Aberdeenshire, how important is family to you?
Fancy working in a purpose built care home set in beautiful grounds with stunning views?
Well established for over 30 years, this small, perfectly formed portfolio has a rare vacancy that has arisen that you don't want to miss.
If you are nurse manager, either RGN or RMN, looking for a new challenge, this could be it.
Perhaps you are an experienced Deputy Manager or Senior Nurse with management pedigree and love fostering new teams, building cohesion and collaboration.
You will be well supported in your role as Deputy Manager, the company have a head office of support staff and have their very own training company, committed to nurturing and developing their own staff.
If you enjoy autonomy, leading from the front and can hit the ground running, let's talk. This Deputy Managers job could be for you.
With a competitive hourly rate of up to £24ph+ with bells and whistles, including a performance bonus, this role is bound to gain some interest and could see you earning up to £53,000 per annum.
Now is your time to join the family.
Call me, Tim in confidence for more details
OR
Apply with a copy of your CV, even if it's not up to date.
M0424RP
M0524RP
M0624RP....Read more...
Temporary Accommodation & Procurement Service Manager 17.5 Hours a Week – 2 Days in Office, 1 WFH Initially Office Based whilst Training We are seeking a Housing Services Manager to oversee a Temporary Accommodation and Procurement Team. You will be responsible for managing the day-to-day operations of the Temporary Accommodation and Procurement Team and directly supervising the Senior Temporary Accommodation Officer, Senior Procurement Officer, Senior Access & Support Officer, the Supported Project Manager and Caretakers. Your role will involve developing and implementing systems and practices to ensure that the service achieves performance targets and quality standards.Key Responsibilities:
Manage and supervise staff within the Temporary Accommodation and Procurement Team, ensuring compliance with legislation, council policies, and best practices.
Lead the development and implementation of strategies to procure suitable properties for homeless clients, meeting statutory targets and housing needs.
Assist in formulating strategy, policy, and development for private sector housing.
Set priorities for the team's work, ensuring performance and customer care standards are met.
Collaborate with senior management to develop and implement new policies or frameworks in response to demands and government targets.
Develop and implement new procedures or practices for the team, considering legislative and accreditation requirements.
Effectively manage budgets and resources, negotiate with landlords, and evaluate information to identify solutions.
Represent the organization in meetings, presentations, and negotiations with stakeholders.
Essential Requirements
Good knowledge of current housing legislation related to homelessness.
Proven ability to manage budgets and resources effectively.
Strong negotiation skills for property procurement and landlord relations.
Excellent problem-solving skills and ability to analyse complex situations.
Effective communication and presentation skills.
Understanding of multi-agency partnerships and team management.
Ability to prioritise and manage a varied workload, including attending meetings and emergencies outside office hours.
Significant experience in front-line housing services and team management.
Track record of delivering high-quality customer-focused services and driving service improvement.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
About You
Essentially you will have proven experience in the automotive industry working in a customer service focused role, with ability to multi-task and adapt to changing priorities.
You will have exceptional administration skills, with experience in MS Office and basic Excel. Basic Sage accounts would be an advantage to assist the Office Manager in absence but not essential.
You must be dynamic and enthusiastic in your approach, computer literate and an excellent communicator who is self-motivated and able to work to a high standard in a fast-paced environment. This requires multi-tasking and flexibility in your approach along with customer satisfaction and professional representation.
A clean driving license is required for the role.
About the Job
Due to continued growth and success, we have an exciting opportunity for a Customer Service Advisor to join our front of house team.
As a customer service advisor, you will manage the customer experience journey, including product information, customer complaints and resolutions. You will support the team answering phone calls and using our body shop management system – Autoflow for general enquiries, updates, creating notifications, booking in customers, arranging vehicle collections/returns and general administration. You will assist the Office Manager with invoicing and debt control.
The customer service role is the forefront of our operation and customer communication and professional representation is extremely important to maintain our reputation and level of recognised achievements/awards within the industry.
Training will be supported on Autoflow, Excel and Sage (if required)
About us:
Perfect Paint are an award winning and a leading prestige Accident Repair Centre in Milton Keynes. We are highly respected with over 40 years of knowledge and expertise in the industry and are appointed by Manufacturers and Insurance companies. With our dynamic approach, combined with the latest techniques and state-of-art technology we remain focused on our customer's expectations and the safety of our repairs.
Perfect Paint employees are the most valued assets of our organisation. We reward for hard work, loyalty and achievements and promote a workplace culture that represents ‘one team’ and recognises work-life balance when needed. We are also an advocate for training our estimators to widen their skill set on knowledge with the ever-evolving vehicles of today.
Salary: up to £26k per annum subject to skills and experience
Hours of work: Monday – Friday 8.00 a.m. - 5.00 p.m. and Friday - 8.00 a.m. - 4.30 p.m. (42hrs)
Holidays: 29 days holiday including public holidays plus additional days with service
Company Pension Scheme: Nest
Perfect Paint accredited Training - paid for by the business.
Opportunities for career progression ....Read more...
Job Title: Director of Rooms – Luxury Hotel - SurreySalary: up to £65,000 + bonusLocation: Surrey I am currently recruiting for Director of Rooms for a luxury hotel in Surrey. My client is looking for someone who has previous experience working in luxury hotels as a Director of Rooms. This is a fantastic opportunity to join an iconic hotel. About the position
Managing the Front Office team along with Housekeeping and Guest ServicesSupport the Hotel ManagerLead by example and deliver the best guest experienceMaximise operational resultsHelp with the strategy of a 5 star service
The successful candidate
Experience at a luxury hotel Rooms Division backgroundA well organised individual with great communication skillsA born leaderHave a strategic mindset along with planning and development
Company benefits
Highly competitive salaryBonus and company benefitsPrivate Health Insurance
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Job Title: Duty ManagerSalary: open to chat Location: Lucern, SwitzerlandHospitality IndustryThis is one of the most well-known and luxurious hotel brands in the world! This 5-star hotel in Luzern is looking for a Duty Manager to join the team. This role is the perfect opportunity a motivated individual who passion for hospitality who would like to build a career alongside an elegant brand like this one. Ready to grow?About the position
In coordination with the Assistant and Hotel Manager, you ensure smooth operations at the reception, finance, and F&B departmentsDevelop team members, and strategies to continuously improve the guest experienceYou will lead your team through exemplary behavior and promote a corporate culture
Handling check-ins and check-outsTaking care of VIPs guestsHandling complains and in contact with guests to make it rightEnsure that reservation requests are handled efficiently by the Front Office teamMaintain clear and precise communication with all departments regarding room allocations, special requests, guest requirements, and general events
The successful candidate
Diploma in tourism or hotel management is desiredMin. 1-2 years of experience in a similar management positionHands-on individualHospitality backgroundFluent in English and high German is a must
Company benefits
Staff discountsTeam eventsMotivated teamCareer development opportunities
Job Title: Duty ManagerSalary: open to chat Location: Lucern, SwitzerlandHospitality IndustryWe look forward to receiving your application! Please apply today or send your cv to irene@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Job Title: Business Development Manager
Department: Sales
Reports to: New Business Sales Manager
Location: Solihull – M40 Corridor
Overview
We are recruiting for a Telecom & IT company based in the West Midlands who are actively looking for an experienced new business Business Development Manager. Currently they are hiring for 2 positions 1x Telecom BDM & 1x IT BDM. This is a hybrid role as the aim is to spend more time in front of clients than being in the office. In addition to your self generation they also have an established inside sales team that will help provide appointments and qualified leads for you.
Key Objectives.
Identify and pursue new business opportunities within the telecommunications or IT sector, including targeting specific industry segments and key accounts.
Develop and execute a comprehensive business development strategy to achieve revenue and growth targets.
Conduct market research to identify potential clients, understand their needs, and tailor solutions to meet their requirements.
Build and maintain strong relationships with key decision-makers, stakeholders, and influencers within client organisations.
Prepare and deliver compelling presentations, proposals, and contract negotiations to secure new business opportunities.
Main Responsibilities
Meeting with prospective customers
Managing your sales pipeline
Preparing and delivering quotations for the company
Liaising with the customer, acting as the point of contact from sale to implementation
Coordinating with internal teams to ensure a smooth project roll out
Updating the internal CRM throughout
Lead generation calls to create new opportunities
Working closely with the Account Manager, during the hand-over stage (month 3)
Person Specification
The successful candidate will have a minimum of 2 years’ experience selling telephony or IT solutions in a new business development role.
Benefits
£35,000 - £42,000 basic salary
Car Allowance
21 days holiday increasing to 26 days
Healthcare cashplan scheme
Employee Assistance Programme
Discounted gym membership
Employee discount scheme
Private medical care
Life Assurance
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Cleaning Manager - FM Service Provider - Historical Site - Central London - £39k per annum Exciting opportunity for an experienced Cleaning Manager to work for an established Facilities company on a unique site based in Central London. The successful candidate will have a proven track record working in Cleaning Management and can start immediately.Hours / DetailsMonday to Friday08:00am to 17:00pmContract type - Permanent Site basedKey Responsibilities:Responsible for cleaning services directly contracted to the tenant offices and retail units which are predominantly delivered outside normal office hoursResponsible for all services provided to public and non-public washrooms, such as feminine hygiene services, air fresheners, hand cleansing, waste removal and consumablesResponsible for the provision of window cleaning services, its safe delivery and client liaison regarding access and frequencyManagement of waste disposal contractors, accountability of controlled waste, bulk waste Responsible for the management and delivery of all pest control services across the site and the interpretation of monthly reports Responsible for the expenditure and control of assigned budgets for all soft services and payroll ensuring that all operations are delivering value for money and within expenditure parametersContinually monitor the agreed budgets for all soft services ensuring compliance within budget whilst considering any budget variations in preparation for annual budget review Conduct regular team meetings with all staff informing the team of their overall performance Address health and safety issues, undertake Toolbox Talks, induction of new staff and sharing general information regarding the wider business Responsible for the statutory compliance of all soft service operations ensuring that operations are delivered safely and in accordance with the site policiesResponsible in ensuring that all teams are fully resourced in the most efficient manner liaising with corporate HR regarding recruitment, leavers, absence management, discipline and performance management Ensure that the entire facilities services operation achieves a high standard of services at all times, reporting all building faults to the Help Desk for action Meet regularly with the Account Manager (AM) to demonstrate that all operations are delivering the required standardsLiaise on a regular basis with stakeholders and tenants to gauge perception of service delivery and deal with any issues as they arise Capable of managing a team of 40 to 50 cleaners/supervisors Requirements:Waste management and front of house servicesDirectly responsibility for the management and delivery of cleaning operations in a diverseand challenging environmentManaged auditing processes for a range of services and performed to service KPI’sExcellent communication (both written and verbal) and presentation skillsCompetent in the use of IT including all MS Office packagesDemonstrate a proven track record in delivering excellence in the facilities services environmentIOSH qualifiedFinancial management of an equivalent value in budget for staff, contractors and commoditiesRelevant personnel management skills and experienceDirect responsibility for operational H&S compliance Please send your CV to Jordyn at CBW Staffing Solutions for more information.....Read more...
Job Title: Housekeeping ManagerLocation: Amsterdam, NetherlandsAre you passionate about the Hospitality industry and creating exceptional and memorable experiences? Do you thrive in a fast-paced, hip, and trendy environment? Look no further! We have an exciting opportunity for a dynamic Housekeeping Manager to lead this fantastic team! This position a regional since you will be overseeing a few properties in Amsterdam with focus on the airport. About the position
Maintain high levels of cleanliness in rooms and public areasQuality control, doing room checksResponsible for all contract and invoices with the outsourced housekeeping companiesManaging the department’s budget, including cost control, inventory management, and financial reporting.Collaborating with different departments in the hotel like Front Office or F&B to ensure a smooth serviceEnsuring compliance with health, safety, and sanitation standardsReviewing SOPs and making necessary changesTraining and coaching staffMonitoring customer feedback on cleanliness
Stock control and wastage
The successful candidate
Background in Housekeeping in a leading position either in a hotel or specialized companyStrong leadership skills with the ability to inspire and motivate a team.Hands-on mentalityExceptional customer service skills and a passion for creating memorable experiences.Proven ability to manage budgets, analyze financial data, and make data-driven decisions
Strong interpersonal and problem-solving abilitiesFluent in English
Perks
Competitive salaryMeals on shiftDiscounts on the brandStaff parties
Job Title: Housekeeping ManagerLocation: Amsterdam, NetherlandsWe look forward to receiving your application! Please apply today or send your cv to irene@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Position: Internal Sales
Location: Dublin 12
Salary: Neg DOE
You will be required to engage with customers both over the phone and face to face. This is the ideal role for an outgoing and personable candidate who has the confidence to take customer orders and provide key product information to customers visiting our busy Trade Counter.
Main Responsibilities:
Work closely with the Branch Manager and Assistant Branch Manager in the day to day branch operations
Responsible for trade counter sales to achieve sales targets, confidently communicating product knowledge to customers
Manage stock display in trade counter
Assist in branch with stock deliveries
Liaise with other branches/departments where necessary
Keep up to date with product knowledge
Maintain branch standards - including stock management, front of house cleanliness and point of sale
Compliance with Health and Safety, company policies and procedures
Minimum Requirements:
Trade counter knowledge and experience would be desirable but not essential
A hands-on customer focused approach, confident and happy to serve customers and proactively engage with potential future customers
Confident IT user, with experience of MS Office and industry standard software eg SAP
Previous sales experience would be an advantage, but training will be given
Good organisational skills, with ability to prioritise and use own initiative
A full and valid driving license
Benefits
Annual performance and pay review.
Training provided on joining the business.
Free onsite parking
Company Pension Scheme
24 Days Holiday plus bank holidays
Due to the urgency of this vacancy, it is not possible for our client at this time to consider anyone without the appropriate work permits, visa or sponsorship's already in place. Therefore, we are unable to consider candidates who do not have full authorisation to work in Ireland.
Applications submitted without the necessary visa in place will not be considered.
If the position above is of interest to you and you would like to know more, please call Arlene today on 0860651940 in complete confidence.
AC
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Are you a new sales Business Development Manager seeking an exiting new opportunity? Are you self-driven, an over achiever with a proven track record in new business" As the New Business Development Manager you will need to be an enthusiastic, self motivated, proactive, highly focussed individual with a proven and successful track record in B2B sales where you have achieved or over achieved targets and objectives set. The key focus of this role requires you to be responsible for identifying and maximising sales opportunities for our Digital Learning Delivery Platform, MyLiveBook, and in addition, any On-Demand Print and fulfilment needs. Winning business by establishing, maintaining and utilising a wide contacts network, the successful candidate must demonstrate that they can engage with key business decision makers to secure profitable new business sales. You will ideally have a proven track record in the following areas:
Experience of selling Digital Platforms for content deliveryDeveloping and implementing business winning initiatives to achieve Company sales within appropriate sectors e.g. Learning and Education, IT, Training, Printing, Publishing, Marketing or related sectorsA network of contacts in the above sectorsSkilled in developing new contactsIdentifying and securing new business opportunitiesDeveloping and managing partner opportunitiesIncreasing, identifying and qualifying market intelligence by defining appropriate market sectors, sizes of opportunity, and types of solutions to help develop new sales strategies, products and services to augment our current services and help market penetrationPreparing, submitting and following up bids, quotations, and proposals to secure all new business for the Company, with an eye to increasing levels of customer enquiries
The package for the role is:Basic salary £35-40kCar allowance £5kOTE £70-75k (£75-80k including car allowance)Plus accelerators, no cap on earningsThe role is full-time, office-based in Reading, but with flexibility to work at home some of the time. Of course, they would love you to be in front of customers as much as possible!You must have the RTW in the UK, with good written and spoken English. ....Read more...
Job Title: Payroll OfficerSalary: open to chatLocation: Luzern, SwitzerlandThis is one of the most well-known and luxurious hotel brands in the world! This 5-star hotel in Luzern is looking for a Payroll Officer to join the team. This role is the perfect opportunity for someone who would like to step up in their career alongside an elegant brand like this one. Have a look below and don’t forget to apply!Tasks:
Payroll preparation on a monthly basisOrganising the Human Resources documentation for new employees (contracts, welcome pack, imputing information and documents in the system)Issuing paychecksIdentify payroll discrepanciesKeeping track of extra hours worked for some colleaguesImputing date into the systemProcessing payroll, including bonuses
What we are looking for:
Experience in the hotel/leisure/retail sector is a plusKnowledge or financial backgroundPossess strong organizational skillsExperience HR softwareStrong communication skillsExcellent analytical skillsFluent in English and fluent German is a must
Your benefits:
Discounts on Restaurants and staysFriends and family ratesCareer growth opportunity
Job Title: Front Office ManagerSalary: open to chatLocation: Luzern, SwitzerlandIf you are keen to discuss the details further, please apply today or send your cv to Irene@corecruitment.comCOREcruitment are experts in recruiting for Hospitality, Catering, Leisure, Retail, FM, Property and Construction sectors. We currently have over 1350 live roles across the UK, Middle East, Europe, Africa, North & Central America, and South East Asia.To view other great opportunities please check out our website www.corecruitment.com or call us on +44 207 790 2666 for a confidential chat about upcoming opportunities. Likewise, if you are looking to recruit then we would love to hear from you.Follow COREcruitment on your favourite social networks - Facebook, Twitter, LinkedIn and Instagram....Read more...
Agent de Réservations / Reservation Agent – Hotel 5* Hôtel 5* - Région PACA / Aix-en-Provence.Salaire : € compétitif selon expérienceContrat en CDI Prise de poste immédiate Français et Anglais bilingue Nous sommes à la recherche d'un(e) Agent de Réservations dynamique et expérimenté(e) pour rejoindre l'équipe de ce superbe hôtel 5 étoile à Aix-en-Provence.Vous êtes chargé(e) de:
Assurer la prise des réservations selon les standards et procédures en respectant la grille tarifaire mise en place par la direction commerciale et le revenue managerMaximiser les revenues en optimisant les services et offrir des ‘up-selling’Enregistrer et contrôler toutes les réservations (téléphone, mail, fax, courrier, etc)Rester en veille permanente par rapport à l’activité, aux pics d’occupation, aux contrats, aux allotements, aux dates clés, etc.
Vos missions principales
Réceptionner et confirmer toutes demandes de réservations par téléphone ou par e-mail, émanant des clients individuels, des sociétés ou des agencesOffrir aux clients un service d’accueil de très haute qualité en toutes circonstancesOptimiser l’occupation des chambres en fonction des périodes et de la capacité de l’Hôtel.Supporter les efforts de fidélisation de la clientèlePratiquer l’up-selling et saisir les réservations sur le logiciel Opéra.Vérification journalière des arrivéesGestion des no-showsPréparation du portefeuille d’activité et rapport journalier.Contact régulier avec les clients, les agences de voyage, le siège et la centrale de réservation.Travailles-en étroite collaboration avec les équipes du Front Office, F&B, Housekeeping, etc.
Profil Recherché
Expérience en tant qu’agent de réservation pour un Hotel et/ou agence de tourismeExpérience dans un hôtel 4* ou 5* est idéaleFrançais et Anglais courant (une autre langue serait un plus)Rigueur, autonomie et organisationRéactivité, efficacitéExcellente communication parlée et écriteConnaissance d’Opéra, connaissance du pack OfficeDiscrétion, disponibilité et diplomatieEsprit d’équipe
Veuillez envoyer votre CV à Beatrice @COREcruitment.com pour être considéré.....Read more...
Assistant Security Manager-Edinburgh-£40,000 Exciting opportunity to work for a client side Assistant Security Manager situated in Edinburgh. CBW are currently recruiting for an Assistant Security Manager to be based on a commercial site located in Edinburgh at the Gyle. The successful candidate will have a proven track record in facilities management covering all aspects of on site security & the running of soft services. In return the company is offering a competitive salary of £40,000. This role will be initially on a 6 month fixed term contract. Key duties & responsibilitiesOverall responsibility for quality performance on the contract with respect to security, maintenance, cleaning, and porteragePrevious experience of delivering security solutions on large commercial properties Maintain and monitor agreed quality systems, ensuring preventative and remedial actions are taken where necessary as laid down in the contract specification.By daily personal inspection, ensure that the scope of contract is being correctly delivered and that service standards are maintained and improved, taking remedial action where necessary.Monitor and report on financial performance & quality of service delivery.Monitor customer feedback and respond to customer comments.To be the first point of contact for the management of service delivery to the clientProvide regular progress reports and service updates to our supply chain partners.Responsibility for ensuring due compliance to the contract specification.Ensure that all Health and Safety Policies and procedures are adhered toEnsure that risk assessments, safe systems of work and COSHH records are held centrally on the contract for all working practices and are valid and current.Ensure that all staff, client and ad hoc contractors are aware of the site procedures and comply with their H&S responsibilities, including the provision of risk assessments and safe working method statements before work commences along with the permit to work process.Monitor and evaluate service partners for compliance with Health and Safety legislation on site.Undertake regular audits of all service areas and present written reports with recommendation to management.Manage the delivery of all agreed remedial /emergency and planned works to ensure the building offers a safe environment for all users.Manage locally the PTW (Permit to Work) process for general works, working at height and hot works.Take responsibility for cost control of the Maintenance, Cleaning, Catering, Security and Utilities and promote methods to maximise profitability & reduce costs without compromising Health & Safety, service, or quality.Ensure the contract is reviewed regularly or in accordance with contract terms in line with agreed procedures, maintain accurate records of reviews.Evaluate all proposals for project works or capital expenditureAnalyse quotes and submit recommendations to management with supporting evidence.Ensure best purchasing practise using the companies’ nominated suppliers.Ensure all labour, sundry and overhead costs are managed within budget.Hours of work Monday to Friday - 08:30am to 16:30pm RequirementsExperience of working in an call centre environment would be beneficialRelevant Security Industry Association (SIA) licence is essential Proven background in delivering a range of maintenance, cleaning, security and porteringAbility to prioritise and manage workload in a front line, sometimes reactive environment.Ability to interpret contract documentation and translate formal documentation into working specifications.Demonstrable track record of excellent client relationship management and customer-facing/partnering skillsMust have experience of full budgetary control to include complex fixed price or nil subsidy contracts.NEBOSH/IOSH Certificate would be desirable however training will be provided.IT Literate, MS Office/competent in the use of Excel, Power point.Willingness to develop long term relationships with our clients and other stakeholdersGet in touch with maxine@cbwstaffingsolutions.com for more information....Read more...
Chef de Reception – Hotel 5* - Région PACA, France (H/F)Salaire : €30,000 - €34,000 brut par anLieu : Région PACA (Provence-Alpes-Côte d'Azur), FranceExpérience en hôtel 4*L ou 5* de 80-150 chambres. Le candidat idéal sera passionné par la culture du serviceet offrira un service client exceptionnel. Vous serez motivé par la fierté de réussir et d'offrir une expérience client de luxe 5* à tous moments.Avec une expérience au sein d'un hôtel de luxe ; le candidat retenu supervisera l'équipe Reception avec un style dynamique et dirigera l'équipe vers le succès.Second du Front Office Manager, vous devez être un vrai ‘people person’, un leader naturel, flexible et adaptable aux changements auxquels l'industrie est confrontée pour rejoindre cette propriété de luxe. En raison de la nature des opérations, vous devez être en mesure de travailler le matin/soir et les weekend lorsque cela est nécessaire.Bilingue Français et Anglais est indispensables. Missions principales
Offrir aux clients le meilleur accueil et services en adéquation avec le standing de l’hôtel et s’assure du bon déroulement de l’ensemble de leur séjourSupporte l’accueille les VIP et les missions du Guest RelationGère les éventuelles plaintes et s’assure de la mise en place des mesures correctives Supervise, encadre et contrôle le travail et développe les compétences de l’ensemble de son équipe et lui fournit le soutien nécessaire grâce à un leadership efficaceEst responsable du bon suivi de la maintenance et de l'entretien de l’ensemble des locaux en collaborant quotidiennement avec les services housekeeping et techniqueS’assure de la flexibilité et de l’optimisation de son équipe afin de répondre aux mieux aux attentes des clients et des opérationsVeille à l’optimisation des plannings en adéquation avec l’activitéVeille au respect de la législation du travail au sein de son serviceAssure les activités du FO Manager en son absence.
Profil idéal : Chef de Réception
Un minimum de 2 à 4 ans d'expérience dans un poste comparable de Superviseur de la Reception / Chef Réception / Assistant FOH Manager ou similaire dans une opération d'hôtellerie de luxeTravailler actuellement dans une propriété 4*L ou 5* entre 80-150 chambres minimumUne personne ayant une excellente connaissance de tous les aspects des opérations de réception et de conciergerieExcellentes compétences organisationnelles et administratives et en communication dans tous les aspectsApparence et présentation professionnelles et appropriées en toutes occasionsExcellent service à la clientèle et compétences en résolution de problèmesPassionné par ce que vous faites, adaptable aux besoins de l'hôtelAime développer une équipe performante et compétenteEtre un leader naturel avec une bienveillance dans la gestion et le développement de son équipe.Excellentes compétences en informatiqueConnaissance des logiciels PMS professionnelFrançais courant, excellent anglais (parlé et écrit)
Veuillez envoyer votre CV à Beatrice @COREcruitment pour être considéré.....Read more...
Chef de Reception – Hotel 5* - Région PACA, France (H/F)Salaire : €30,000 - €34,000 brut par anLieu : Région PACA (Provence-Alpes-Côte d'Azur), FranceExpérience en hôtel 4*L ou 5* de 80-150 chambres. Le candidat idéal sera passionné par la culture du serviceet offrira un service client exceptionnel. Vous serez motivé par la fierté de réussir et d'offrir une expérience client de luxe 5* à tous moments.Avec une expérience au sein d'un hôtel de luxe ; le candidat retenu supervisera l'équipe Reception avec un style dynamique et dirigera l'équipe vers le succès.Second du Front Office Manager, vous devez être un vrai ‘people person’, un leader naturel, flexible et adaptable aux changements auxquels l'industrie est confrontée pour rejoindre cette propriété de luxe. En raison de la nature des opérations, vous devez être en mesure de travailler le matin/soir et les weekend lorsque cela est nécessaire.Bilingue Français et Anglais est indispensables. Missions principales
Offrir aux clients le meilleur accueil et services en adéquation avec le standing de l’hôtel et s’assure du bon déroulement de l’ensemble de leur séjourSupporte l’accueille les VIP et les missions du Guest RelationGère les éventuelles plaintes et s’assure de la mise en place des mesures correctives Supervise, encadre et contrôle le travail et développe les compétences de l’ensemble de son équipe et lui fournit le soutien nécessaire grâce à un leadership efficaceEst responsable du bon suivi de la maintenance et de l'entretien de l’ensemble des locaux en collaborant quotidiennement avec les services housekeeping et techniqueS’assure de la flexibilité et de l’optimisation de son équipe afin de répondre aux mieux aux attentes des clients et des opérationsVeille à l’optimisation des plannings en adéquation avec l’activitéVeille au respect de la législation du travail au sein de son serviceAssure les activités du FO Manager en son absence.
Profil idéal : Chef de Réception
Un minimum de 2 à 4 ans d'expérience dans un poste comparable de Superviseur de la Reception / Chef Réception / Assistant FOH Manager ou similaire dans une opération d'hôtellerie de luxeTravailler actuellement dans une propriété 4*L ou 5* entre 80-150 chambres minimumUne personne ayant une excellente connaissance de tous les aspects des opérations de réception et de conciergerieExcellentes compétences organisationnelles et administratives et en communication dans tous les aspectsApparence et présentation professionnelles et appropriées en toutes occasionsExcellent service à la clientèle et compétences en résolution de problèmesPassionné par ce que vous faites, adaptable aux besoins de l'hôtelAime développer une équipe performante et compétenteEtre un leader naturel avec une bienveillance dans la gestion et le développement de son équipe.Excellentes compétences en informatiqueConnaissance des logiciels PMS professionnelFrançais courant, excellent anglais (parlé et écrit)
Veuillez envoyer votre CV à Beatrice @COREcruitment pour être considéré.....Read more...