To ensure all customer reporting and communications are accurately collated and issued, to liaise with customers and Planners about all aspects of Customer Service.
Duties:
Main point of contact for Customer.
Fully understand the needs and service requirements of the Customer and its Customers.
To input customer orders into traffic planning system.
To ensure all customer reports are processed and issued accurately within the required time frame.
To answer any and all customer queries whilst liaising with internal departments of the business e.g. Planning and Finance.
To track drivers progress on deliveries and update customers with ETAs.
To ensure all demurrage charges at customer sites are billed accurately and correctly.
Re-enforce company values (integrity and honesty, passion for customers, dedication, simplicity, team spirit, accountability).
To attend and participate in any internal and external meetings as required by the business.
Job Knowledge:
Candidates will have broad range of skills and attributes, including:
Good communication and organisational skills.
Good analytical and problem- solving skills.
Excellent telephone manner.
Ability to use Microsoft office software.
A strong focus on developing and maintaining customer relationships.
Comfortable and confident when dealing with people of all levels in the organization.
Trustworthy with an appreciation for confidentiality. Gain a robust knowledge of the Company’s operations to enable support in other areas when required.
Develop personal skills and capability through on- going approved training.
Qualifications
Minimum GCSE or equivalent in Maths & English.
Training:Level 2 Customer Service Practitioner apprenticeship standard, which includes:
Level 1/2 Functional Skills in maths and English (if required)
End-Point Assessment (EPA)
This apprenticeship will be delivered in the workplace. You will have a dedicated assessor who will provide guidance and monitor progress throughout. You will have access to an online portfolio to allow you to monitor your progress and log work completed.Training Outcome:
A role in a successful, dynamic company
Be a part of a strong team of performance driven colleagues
Great future career prospects for advancement
A professional working environment
Employer Description:Abbey Logistics Group is a leading bulk tanker logistics service provider and one of the UK’s most recognised and respected transport brands.
Since our foundation, Abbey has developed an enviable reputation as a company dedicated to supporting our customers’ businesses and developing long-lasting partnerships based on trust, transparency, dependability, high performance and a can-do spirit that resonates throughout our company.
Our positive, professional and energetic approach allows us to solve our customers’ problems and help propel their businesses forward through sustainable efficiency gains, flexibility of service and a commitment to the highest quality operational performance.
Our customers are supported through our nationwide depot network, our large diverse fleet of modern bulk tanker logistics vehicles and a world-class team of industry experts all dedicated to providing a best in class service experience.Working Hours :Monday to Friday, 08.30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Creative,Initiative,Non judgemental,Patience....Read more...
