Project Manager / Business AnalystThe CompanyOur client was formed in 1985 and since its inception has been focused on designing new and innovative luggage products with features that consumers need.From the early 1990’s the company has been at the forefront of luggage design, pioneering the growth of hard-shell luggage, inventing the first expandable hard case. It has many patents on its innovations including the “world’s lightest” collection, which since its launch in 2008 has achieved record breaking sales in stores worldwide.The group headquarters are in Hertford, but it operates internationally, with subsidiaries in Thailand, Hong Kong, USA and Europe and offices in China. They are looking for a Project Manager with experience in FMCG ERP, NetSuite or similar software roll outs.Objective of the Role:The objective of this role is to assist the business in management and take responsibility for overseeing the completion of multiple software projects. The candidate will be in charge of planning, organizing, directing, and monitoring progress to make sure projects are being delivered to scope, on time, and within budget.Role:
Working with Team Leaders to establish a project plan and roll out.Measuring performance against plan.Collaborating with external consultants and cross functional internal teams.Ensuring all user specifications are captured, documented and communicated to relevant stakeholders.Monitoring progress for key milestones, assisting teams to ensure deadlines are met.Managing the internal end-to-end testing.Reviewing and analysing relevant business data.Collating, interpreting and analysing data before sending to external consultants.Ensuring solutions meet the business needs and requirements.
Knowledge and Expertise:
Experience of Project Managing an FMCG ERP Implementation, ideally Microsoft Dynamics, NetSuite or any other ERP is required.The candidate must have at least 5 years of experience working as a project manager for ERP upgrades or implementations.Must have a good understanding of business functions in Sales, Purchasing, Ecommerce Warehousing, and Financial Management.Proficiency at using Project Management Tools, Excel, and able to work with large volumes of data.Good understanding of software systems, not to a technical level, but a good top level understanding is required.Able to work independently, under pressure and manage time effectively.
Person Skills:
High confidence in dealing with users.Attention to details and ability to understand business processes.Excellent communicator.Good Documentation skills.International experience.
Salary: Up to £60KHours: 9am till 6pm (1hour Lunch)Office BasedLocation: Hertford1 Year Fixed Term ContractIf this sounds like the opportunity for you, please apply ASAP.*PLEASE NOTE – by applying to this position, you agree for your CV to be submitted to our client, for whom we are working on a confidential basis. Please note - we are working on a job advertising-only basis for the client, rather than the full recruitment process. The client shall contact you directly should your application make their short-list. You also agree to our Privacy Policy: acapella-recruitment.co.uk./privacy-policy.html which can be found on our website.....Read more...
Co-ordinating International Tours
Liaising with international representatives to organise cost-effective tours.
Booking examiner travel, accommodation, visas, and inoculations.Administering PO payments, commissions, and other international examination event-related expenses.
Meeting with examiners before and after tours to gather feedback and improve the LCME international offer.
Supporting the team in allocating examiners to international events.
Providing support to international representatives.
Ensuring international customer requirements are met in collaboration with the Markets Manager.
Attending meetings to organise international examination events, courses, and workshops.
Processing representatives' commission payments and venue hire costs.
Assisting with onboarding new international customers, regions, and markets.
Providing day-to-day support for international customer queries and troubleshooting in CRM and via email.
Responding to international customer complaints.
Assisting with operational activities, including booking examination dates, timetabling, tour coordination, and payments.
Processing import files and related invoices and payments.
Liaising with customers to resolve issues related to importing data files.
Working with the results team to process international customer results and certification queries.
Theory Examinations
Coordinating LCME’s in-person and live online theory examinations.
Processing customer order data to ensure error-free theory papers.
Resolving customer queries regarding theory papers.
Liaising with theory paper writers, typesetters, printers, and markers to ensure timely production of theory papers in accordance with LCME policies.
Working with LCME’s digital partner (GCA) to prepare and deliver live online theory examinations.
Organising print, fulfilment, and delivery of LCME theory papers.
Ensuring theory papers are scanned accurately and returned to LCME for marking.
Management Trainee Responsibilities
Assisting with daily tasks and projects as instructed by supervisors or managers.
Contributing to the development and implementation of operational strategy to align with business objectives and drive continuous improvement.
Supporting POS projects, observing team coordination, and learning task planning, tracking, and delivery.
Working closely with the New Business Director to proactively seek new business opportunities through calls, meetings, and networking events.
Understanding client needs, providing excellent service, and contributing to client satisfaction.
Observing and supporting managers by participating in team activities and learning to contribute positively within a collaborative working environment.
Communicating effectively with colleagues, customers, and other stakeholders.
Identifying areas for improvement and considering emerging technologies to develop more efficient processes.
Assisting the Finance team with administration tasks while gaining an understanding of budgeting, financial planning, and cost management to support growth and operational efficiency.
Adhering to work health and safety requirements and other FERO policies and procedures to ensure compliance and safety at work.
Complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager.
Ensuring personal compliance with all of UWL’s procedures, policies, and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control, and health and safety.
Working in accordance with UWL’s equality and diversity policies.
Training:5 Days per week, Monday-Friday, 35 hours. With 6 hours allocated to off-the-job study.Training Outcome:Operations Management.Employer Description:The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.
We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992
The College
The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission.
LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university.
The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.Working Hours :35 hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,International Applications....Read more...
Operations Manager – Adult Social Care (Multi-Site) Location: Home/London Based Salary: £52,000 per annum + £3,000 car allowance Travel: Nationwide travel and occasional overnight stays required
Are you an experienced leader in adult social care with a passion for driving service excellence?
We are seeking a dynamic and strategic Operations Manager to oversee multiple care services across a defined region. This is a key leadership role, working closely with Registered Managers and support teams to ensure high-quality care, regulatory compliance, and strong performance across the board.
What’s on offer:
Competitive salary and car allowance
Flexible, home-based working
Full wellbeing and development support, including 24/7 employee assistance, health benefits, and financial wellbeing tools
A people-first organisation with a strong values-led culture
Key Responsibilities:
Lead and support Registered Managers to deliver services rated Good or Outstanding
Drive service improvement and ensure compliance with regulatory frameworks
Work closely with internal teams and external stakeholders including CQC, Local Authorities, and NHS partners
Manage performance, budgets, staffing, and service development in line with KPIs
Champion staff development, retention, and succession planning
What we’re looking for:
Proven experience managing multiple sites in a health or social care setting
Strong understanding of regulatory and governance standards
Excellent leadership, communication, and problem-solving skills
A flexible approach with the ability to travel and stay away from home when needed
This is a fantastic opportunity to join an organisation that puts quality, people, and purpose at the heart of everything it does. If you’re ready to take the lead in delivering exceptional care outcomes, we’d love to hear from you.
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My client is on a mission to make this speciality experience more affordable, digital, and convenient. In a world where everything’s moving online, we’re putting the human touch and personalization back at the heart of what they do. Think of us them as your friendly neighborhood revolution—with a modern, digital twist.They a small but mighty team, already rocking it in Berlin, Munich, and Hamburg, and they are gearing up to take over Germany. Now, they are looking for an Area Manager in Munich to join the Founding Team and help us make magic happen!What You’ll Do
Lead the Charge: You’ll be the driving force behind our brand’s success in Munich, working directly with the Founders and City Manager. Their goal? To become the largest in the city by 2025!Own the Numbers: Take full ownership of the P&L for your area, steering financial activities, performance, and business strategy for multiple stores.Open Doors: Contribute to opening new locations, oversee daily operations (staffing, sales, customer satisfaction), and sometimes jump behind the counter to inspire your team and wow our guests.Project Planning Pro: Work with the Founders to create action plans that set us up for explosive growth.Team Champion: Organize and lead area meetings, bringing fresh ideas to the table and fostering a culture of open, honest collaboration. You’ll also build a strong succession plan so everyone can shine.Culture Ambassador: Share company initiatives, champion our values, and help create an environment that’s engaging, inspiring, and just plain fun.Continuous Improvement Guru: Meet and exceed quality objectives, come up with initiatives to make the customer experience outstanding, and always be on the lookout for ways to do things better.
What You Bring
7+ years of leadership experience in retail F&B, ideally with a mix of chain experience at an international level. Experience in the speciality beverage world is a huge plus.Metric Mastery: You know the numbers inside out and can turn insights into action.People Whisperer: You’re experienced with performance management, benefits, and incentives—anything that helps build a winning culture.Travel Ready: You’re up for occasional trips to explore new locations and meet potential partners.Entrepreneurial Spirit: You’re solution-oriented, love building from the ground up, and aren’t afraid to roll up your sleeves and dive into whatever needs to be done.Creative Visionary: You spot growth opportunities, test ideas quickly, and aren’t afraid to fail fast—all while working within tight deadlines and budgets.Language Skills: you’re fluent in both English and German at a professional level.
What We Offer
Ambitious Team: Work side by side with their experienced Founders to build and scale an innovative lifestyle brand.Fun & Passion: Join a curious, diverse team that loves good food, regular team events, and a vibrant, welcoming culture.Industry Revolution: Be at the forefront of changing the game, making speciality experiences affordable and accessible to everyone.
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