Customer Services Executive required to join an industrial engineering aftersales support team who support industrial capital equipment customers and maximise account revenue.
Requirements
Engineering Equipment after sales support experience.
School qualification or office based apprenticeship.
Role
Ensuring our customers have the best equipment ownership experience possible.
Develop a relationships with customers, understand their business industry and sell the appropriate services.
Upgrade and renew service and support contracts.
Own first line customer contact, telephone, email or other.
Relay customer service requirements efficiently to the Field Service Team.
Generate new Installation documentation for the service team.....Read more...
Life Sciences Sales Executive Salary: Competitive salary dependent on experience + bonus + company benefits + Car allowanceLocation: Field based – London & South East England – Full UK driving licence essential(We are particularly interested in candidates based within London / M25 and surrounding areas)Hours: Full-time, permanentAbout Appleton WoodsAppleton Woods are a well-established supplier to the life science sector, supporting customers across academia, biotechnology, pharmaceutical, healthcare and research organisations throughout the UK.Due to continued growth, we are now looking to recruit an experienced and commercially driven Sales Executive to manage and grow our London & South East territory.The roleThis is a field-based, customer-facing sales role focused on developing existing accounts and winning new business opportunities across the territory.You will build strong customer relationships, generate pipeline opportunities and drive profitable sales growth across academia, biotechnology, pharmaceutical, healthcare, research and wider life science organisations.Working closely with internal teams and product specialists, you will ensure customers receive an excellent level of service and support throughout the sales process.Regular travel across the territory is required, along with periodic attendance at the Birmingham Head Office for meetings. Occasional overnight stays may be required.Responsibilities include:
Managing and developing existing customer accounts across the assigned territoryCreating and executing account plans, contact strategies and customer development plansIdentifying, prospecting and onboarding new customers across the territoryAchieving agreed territory sales and profit targets, including targets by product categoryConducting regular face-to-face customer meetings, site visits, demonstrations and product discussionsDeveloping a strong understanding of customer needs, purchasing routes and future requirementsManaging opportunities and customer activity accurately through the CRM systemWorking closely with internal specialists including equipment, microscopy and reagent teamsManaging sales leads and progressing opportunities through the sales processSupporting supplier relationships, joint customer visits, exhibitions and product initiativesRepresenting Appleton Woods professionally at customer meetings, exhibitions and trade eventsMonitoring market activity, competitor activity and customer developments within the territoryReporting market intelligence, customer feedback and commercial opportunitiesSupporting pricing discussions, contract renewals and framework opportunitiesWorking collaboratively with Customer Service, Internal Sales, Product Specialists and Marketing teams
Key Performance Indicators (KPI)The role will be measured against a combination of sales performance, customer engagement and CRM compliance including:Sales Performance
Achievement of territory sales and profit targetsAchievement of product category sales targetsGrowth of existing customer accountsAcquisition and development of new customers
Customer Engagement
Achievement of meaningful customer interaction targetsCompletion of regular face-to-face customer meetingsDevelopment and execution of account plansProactive pipeline generation and opportunity development
CRM & Process Compliance
Accurate and timely management of customer activity and opportunities within CRMCompliance with reporting requirements and sales processesMaintenance of accurate customer records and forecasting information
About you
Degree in a life sciences discipline is essentialPrevious experience within a field-based sales, territory management, account management or business development roleExperience selling into laboratories, academia, biotechnology, pharmaceutical, healthcare, research or life science organisations would be advantageousStrong commercial awareness and relationship-building skillsConfident communicator with a professional and credible approachSelf-motivated and able to manage a geographical territory independentlyStrong organisational and time management skillsComfortable working towards sales targets, KPIs and activity expectationsStrong attention to detail and accurate CRM usageFull UK driving licence required
If you are a proactive and customer-focused sales professional looking to join a growing and respected business within the life science sector, we would love to hear from you. Apply now with your updated CV. INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Life Sciences Sales Executive Salary: Competitive salary dependent on experience + bonus + company benefits + car allowanceLocation: Field based - Midlands & North England – Full UK Driving licence essential(We are particularly interested in candidates based around Birmingham and the M62 corridor including Liverpool, Manchester and Leeds)Full-time, permanentAbout Appleton WoodsAppleton Woods are a well-established and highly respected supplier to the life science sector, supporting customers across academia, biotechnology, pharmaceutical, healthcare, research and commercial laboratories throughout the UK.We pride ourselves on delivering exceptional customer service, technical expertise and long-term customer partnerships across our extensive portfolio of consumables, laboratory equipment, reagents, microscopy and associated laboratory products.Due to continued growth, we are now looking to recruit an experienced and commercially driven Sales Executive to manage and grow our Midlands & North territory.The roleThis is a field-based, customer-facing sales role focused on developing existing accounts and winning new business across the territory.You will build strong customer relationships, generate sales opportunities and drive growth across academia, biotechnology, pharmaceutical, healthcare, research and wider life science organisations.Working closely with internal teams and product specialists, you will ensure customers receive excellent service and support throughout the sales process.Regular travel across the territory is required, along with periodic attendance at the Birmingham Head Office. Occasional overnight stays may be required.Key Responsibilities
Managing and developing existing customer accounts across the assigned territoryCreating and executing account plans, contact strategies and customer development plansIdentifying, prospecting and onboarding new customers across the territoryAchieving agreed territory sales and profit targets, including targets by product categoryConducting regular face-to-face customer meetings, site visits, demonstrations and product discussionsDeveloping a strong understanding of customer needs, purchasing routes and future requirementsManaging opportunities and customer activity accurately through the CRM systemWorking closely with internal specialists including equipment, microscopy and reagent teamsManaging sales leads and progressing opportunities through the sales processSupporting supplier relationships, joint customer visits, exhibitions and product initiativesRepresenting Appleton Woods professionally at customer meetings, exhibitions and trade eventsMonitoring market activity, competitor activity and customer developments within the territoryReporting market intelligence, customer feedback and commercial opportunitiesSupporting pricing discussions, contract renewals and framework opportunitiesWorking collaboratively with Customer Service, Internal Sales, Product Specialists and Marketing teams
Key Performance Indicators (KPI)The role will be measured against a combination of sales performance, customer engagement and CRM compliance including:Sales Performance
Achievement of territory sales and profit targetsAchievement of product category sales targetsGrowth of existing customer accountsAcquisition and development of new customers
Customer Engagement
Achievement of meaningful customer interaction targetsCompletion of regular face-to-face customer meetingsDevelopment and execution of account plansProactive pipeline generation and opportunity development
CRM & Process Compliance
Accurate and timely management of customer activity and opportunities within CRMCompliance with reporting requirements and sales processesMaintenance of accurate customer records and forecasting information
About you
Degree in a life sciences discipline is essentialPrevious experience within a field-based sales, territory management, account management or business development roleExperience selling into laboratories, academia, biotechnology, pharmaceutical, healthcare, research or life science organisations would be advantageousStrong commercial awareness and relationship-building skillsConfident communicator with a professional and credible approachSelf-motivated and able to manage a geographical territory independentlyStrong organisational and time management skillsComfortable working towards sales targets, KPIs and activity expectationsStrong attention to detail and accurate CRM usageFull UK driving licence required
If you are a proactive and customer-focused sales professional looking to join a growing and respected business within the life science sector, we would love to hear from you. Apply now with your updated CV.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We have an opportunity for a Product Marketing Executive to be join a sought-after employer of choice in Banbury, on a full time, permanent basis. This position will be responsible for owning and driving the success of selected product ranges, ensuring the effective implementation of product and marketing plans to optimise revenue, margin growth, and competitive share. The role balances strategic product management with hands-on operational execution, providing exposure to both UK and international stakeholders. This position is full time Monday to Friday, permanent and offers hybrid working too.
As Product Marketing Executive, you will be responsible for:
Driving success of selected product categories, delivering revenue, margin, and market share growth
Developing and executing category plans, covering market analysis, range strategy, pricing, promotions, and segmentation
Leading product launches, coordinating cross-functional teams and ensuring on-time go-to-market delivery
Supporting the planning and delivery of targeted marketing campaigns, collaborating with Marketing Communications to reach key customer groups and channels
Analysing performance and competitors, translating insights into actionable recommendations
Managing UK product data, including certifications, images, instructions, and packaging approvals
Acting as UK product champion, collaborating with Sales, Marketing, and international stakeholders
Supporting sales and marketing activities, including product training, presentations, and content creation
Resolving product issues, working with UK support and German Product Management teams
Developing deep understanding of customer needs and buying behaviours, using market research, customer engagement, and field insight to inform decisions
Managing product lifecycle and portfolio, proactively identifying opportunities to improve, simplify, or discontinue ranges to maximise profitability and relevance
As Product Marketing Executive you must be/ have:
Degree in Marketing / Business (preferred)
Product and marketing experience within a fast-moving business
A keen interest in product management and passion to improve
Confident and strong communicator
Analytical, confident, structured and methodical
What's in it for you?
This is a great opportunity to join a market leader, who offers a collaborative culture. The salary is up £42,000, the hours are 37.5 hour per week, Monday - Friday, with hybrid working available. You will also receive 26 days holidays plus bank holidays, study support, critical illness cover, sick pay, staff discounts and plenty of social events.....Read more...
Sales Engineer
Ashford
£50,000 - £60,000 Basic + OTE £68,000 PLUS + Bonuses (£5,000 - £10,000) + Training + Progression + Travel Paid + Holidays + Pension + Immediate Start!
Take charge of your career as a Sales Engineer within a growing and highly respected organisation in the food machinery sector. This is a fantastic opportunity to join a business that values technical expertise and commercial drive, with the potential to earn over £68,000 basic salary, plus an additional £10,000+ in company bonuses. Alongside financial rewards, there is a clear progression pathway, with the opportunity to step into a lead or Head of Department position over time as you develop within the business and take on greater responsibility.
As a Sales Engineer, you will play a key role in developing and maintaining strong client relationships, identifying new business opportunities, and providing technical expertise throughout the full sales cycle for a wide range of food processing machinery. You will act as a trusted technical point of contact for customers, supporting them from initial enquiry through to solution delivery, ensuring their requirements are fully understood and met.
If you are ambitious, looking to maximise your earning potential, and keen to progress your career within a technical sales environment, this is an excellent opportunity to take the next step.
Your Role as a Sales Engineer will include:
* Reaching out to New clients and maintain relationship with existing clients * Visit Site when necessary to gather accurate information and to discuss the customer’s requirements. * Proactively identify and secure sales opportunities from multiple channels The Successful Sales Engineer will need:
* Sales Background * Experience in selling food machinery or similar * Willing to travel around your region in Kent * Full UK driving licence
For immediate consideration please call Matthew on 07458163042 or click to apply
Keywords: Sales Executive, Sales Engineer, Business Development, Account Management, FMCG, Food, Food machinery, Manufacturing, Field Sales, Lead Generation, Client Relationship Management, Kent, Ashford, Maidstone, Sandgate, Margate, Canterbury, Tonbridge, Sittingbourne....Read more...
Partnerships and Growth ExecutiveLocation: Athens, Greece (On-site/Field-based)Employment Type: Full-time Our client is a multi-concept lifestyle destination located in the heart of Athens.We are seeking a proactive, hands-on Partnerships and Growth Executive to drive brand awareness and customer flow. This is a results-oriented role focused on building the strategic networks that ensure this landmark destination becomes a primary fixture in the Athens tourism and business ecosystem.THE ROLEAs the Partnerships and Growth Executive, you will act as the primary ambassador for this multi-dimensional venue. You will be responsible for building the bridge between the destination and the key partners who influence visitor itineraries and local bookings.Key Responsibilities:
Strategic Relationship Building: Establish and maintain strong networks with high-end Hotels, Concierge teams, Tour Operators, and DMCs.Market Integration: Ensure the venue is featured in key recommendations, tour itineraries, and group bookings across Athens.Outreach & Development: Target schools, cruise operators, and mobility partners (such as hop-on/hop-off routes) to increase daily footfall.Commercial Execution: Implement commercial agreements and proactively manage leads to maximize booking conversions across the restaurant, attractions, and coworking areas.Performance Tracking: Monitor the success of partnership activations and report on visitor flow to identify new growth opportunities.
EXPERIENCE & SKILLS
Local Ecosystem Expertise: A deep, professional understanding of the Athens tourism and hospitality landscape.Established Network: You must possess an existing "little black book" of contacts within local hotels, concierge teams, or tourism partners for immediate activation.Professional Background: Proven experience in Inbound Tourism, Hotel Sales, Guest Relations, or Business Development for high-traffic venues.Communication: Fluent in Greek and English.Tech-Savvy: Proficient in Excel and capable of leveraging AI tools to enhance outreach and operational efficiency.Mindset: A "boots-on-the-ground" operator who is motivated by results and eager to grow into a more senior leadership position.
WHAT IS ON OFFER
The opportunity to play a pivotal role in the launch of a major new landmark in Athens.Real autonomy and ownership of the growth strategy from day one.A fast-paced, dynamic work culture with significant professional upside.Competitive salary and a performance-linked bonus scheme.Private Medical Insurance.
Apply today to help shape the growth of one of the city's most anticipated new destinations.....Read more...
Global Sales Manager - Luxury Hotels Group Salary: depending on experience. We are looking for an experienced and high-performing Global Sales Manager – specialized in development of International markets to join this beautiful group and mawimize the reveenue of their luxury portfolio. We are searching for a candidate that is passionate, creative, determined and goal oriented.As part of the Executive team, you will be in charge of creating and implementing a strategic commercial plan and vision to continuously promote the portfolio across targeted markets.Key Responsibilities
Lead and direct the development and implementation of the strategic sales plansHelp keeping the company competitive and innovative.Promote high visibility of operations through active involvement in industry associations, trade shows and other national and international activitiesManage, develop and maximizing then sales team potential by recruitment, development and trainingIdentify emerging markets shifts while being fully aware of new products and competition status Work closely with the division Revenue and Marketing to design programs and seize all advertising and public relations opportunities to bring awareness of the venuesEffective management of all budgets to insure optimum operating profit.Reporting, communication and presentation of management information and KPI statistics to director
Qualification Required & Experience
Degree in business administration / commercial or a related fieldPrior experience with luxury hotel brands or multi-property groups, preferably in Greece or the Mediterranean region.Experience in a cluster or group role preferredSuccessful track record, consistently meetings or exceeding targetsExperience and understanding of the luxury hotel market and operationsDeep understanding of distribution systems, BI’s, CRM tools, and Revenue Management principles.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationA driven and dedicated commitment to success without sacrificing integrityProven ability to drive the sales process from plan to closeStrong business sense and industry expertiseExcellent mentoring, coaching and people management skillsFluent English
Interested in this great challenge? Contact BEATRICE with your updated CV....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
MinsterFB are looking for a Digital Advertising Executive. To support their strong growth (3x increase in revenue and employees over the past 3 years) they are seeking a numerate, hard-working, online savvy individual to help drive growth for their clients on the Amazon platform. You will design and execute digital campaigns within a supportive learning environment. This role is a hands-on opportunity to develop digital marketing skills building, optimising and managing Amazon online advertising.Amazon Advertising: is a sophisticated demand generation system within the world’s largest online retailer.Key Roles & Responsibilities:You will be:
Specifying and executing online advertising campaigns on behalf of their clients through the Amazon Advertising platform in the UK, Europe and the rest of the worldReporting on performance of search terms, ads and campaignsOptimising campaigns with the support of digital optimisation platformsResearching their client’s products, competitors and markets
Key Skills:
Strong numeracyAbility to work independently and to prioritise workloadConfident use of PowerPoint, and ExcelGood written and verbal communication skills
Desired Qualifications:
Degree level qualification in a field that suggests an affinity with IT, Maths, Data Management or Digital MarketingIf you are not a graduate you will be considered if you have a history of delivery in a similar environment Previous advertising experience is not required as full training is given
Key Personal Qualities:MinsterFB are looking for somebody who is:
Analytical - able to pick out and focus on the important measuresEnthusiastic about all things marketing and digitalHappy working carefully through complex and detailed tasksWilling to learn with a ‘can do’ attitudeWorks well as part of a teamSelf-motivatedAdaptable
Location:
The Job is office based in our Southwell office a minimum of two days a week, when working from home you will be staying in regular contact through Zoom and MS Teams.We have a tight supportive culture that is strengthened through face to face interactions if you are unable to work two days a week from Southwell please don’t applyFor the first 4 weeks of your employment you will be required in the office everyday while you get to know the company and meet all of your colleagues.
Salary & Other Benefits:
£26,227 p.a.Annual holiday entitlement is 33 days (inclusive of bank/public holidays) in the complete holiday year3pm finish on a Friday
Job Details:
Work hours are, Monday to Thursday 9am until 5.30pm, Friday 9am until 3pmThis job unapologetically online / on screen. However with the flexibility that fantastic global internet coverage provides you will be able to work remotely anywhere in the world for up to 4 consecutive weeks a yearIn addition employees are entitled to a 3mth unpaid sabbatical after 4 years of continuous employment
About MinsterFBMinsterFB works with some of the UK’s favourite brands such as Grenade, Yorkshire Tea, McVitie’s and Bisto to build their business on Amazon. They provide full account management, sales strategy, catalogue management, issue resolution and training. Key to their success is their deployment of all of the growth tools available to Amazon Sellers and Vendors.MinsterFB is a Certified B Corporation. As such we’re part of a global community of businesses that meet high standards of social and environmental impact How to ApplyIf this role is of interest please attach your CV to the link provided. We receive many CVs so to ensure yours is read please include the words “I am able to work 2 days a week in Southwell” in your application preferably in the subject line.MinsterFB values a diverse workforce. Women, people of colour, people with disabilities, and members of the LGBTQ community are encouraged to apply. They believe an equitable and inclusive work environment and a diverse empowered team is key to achieving their mission. They’re looking for candidates who can expand their business culture, are curious, plain-dealing, action orientated, bring their whole selves to work and meet the requirements of the role. All else is secondary. They strive to provide all candidates with an equitable and accessible recruitment process. If they can offer accommodations for you in the recruitment process or you have feedback on how to make their recruitment more accessible, please let them know. ....Read more...
