TWC HOME GROUPCustomer Service CoordinatorJoin the team keeping our customers informed, reassured and looked afterReports to: Operations ManagerDepartment: Installation OfficeHours: Monday–Friday, 8:00am–4:00pmLocation: Headlands Grove Trading Estate, SN2 7JQSalary & Package: £25,000 per annum + holidays. Full training provided.About the RoleTWC Home Group is looking for a Customer Service Coordinator to be the friendly, organised voice our customers rely on — from the moment their installation is booked, right through to aftercare. You'll be the central point of contact between our customers, installers, service engineers and office team, making sure every job runs smoothly and every customer feels well looked after.What You'll Be DoingCustomer Communication
Call customers ahead of installation to talk them through what will happen on the day.Explain arrival times, site preparation and what to expect.Answer questions and keep customers reassured throughout.
Aftercare
Call customers after installation to check they're happy.Log any concerns and arrange prompt follow-up.Encourage happy customers to leave a review.
Service & Remedial Management
Take service calls and work out what's needed to put things right.Raise service reports and order any parts required.Track remedial jobs through to completion.
Scheduling & Logistics
Manage service engineers' diaries and book appointments efficiently.Confirm and rearrange appointments as needed.Make sure engineers have everything they need before heading out.
Reception & Office Support
Answer incoming calls and direct them to the right person.Take accurate messages and monitor the inbox.Support the Installation Office with day-to-day admin.Help keep schedules and customer records up to date.
What We're Looking ForEssential
A friendly, professional telephone manner.Strong organisational skills and attention to detail.Comfortable multitasking in a busy office.Good computer literacy.A calm, problem-solving approach.Previous customer service experience.
Desirable
Experience in windows, doors or home improvements.Experience scheduling engineers or installation teams.Understanding of warranty or remedial processes.Experience using a CRM system.
Interested in joining TWC Home Group?Apply now with your latest CV INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
We have been working with apprentices since 2010, and our goal is to build your skill set and raise your confidence to a level where we can employ you at the end of the apprenticeship. Through this opportunity, we have found that every person who applies has a tremendous amount to offer, and our duty is to make sure we can unlock that talent within you.
From the start of the role, you will be part of the support team, helping our clients to use our software through telephone and email support. You will be shown how our CRM system works and how to raise support tickets. You will be taught how to connect remotely to our customers to view their PCs, and you will be trained on how to solve all types of queries. Every support job is unique, which makes the role fun and interesting, meaning no two days are ever the same. You will get experience working in a professional environment, providing you with invaluable skills for any role, even beyond working with Focus.
Duties you will get to learn and could be involved in include:
Software support via telephone and email
Software and database installations
SQL queries and understanding of SQL Server
Crystal report writing
Problem-solving
Software testing
Demos and webinars
Time ups and software customisations
Azure server management
As you progress through the apprenticeship, your role will evolve, and you will have the opportunity to expand into further areas of the business.Training Outcome:Potential for long-term opportunities and new roles within the business.Employer Description:Focus Micro Systems are an In House Software Development company who develop software for the property sector and have been dedicated in doing so for over 40 years. Our close knit, Oxford based team know our products inside out, having designed and developed them from the ground up.
We have developed property management software packages to support Letting Agents, Estate Agents and Business Transfer Agents. Whatever the property agencies require, we have the software package waiting for them.
Founded in 1981 we are proud of our position as market leaders in the property management software sector. We thoroughly develop and test our products and are entirely confident that our intuitive property software packages, support, training, and maintenance solutions will suit all the requirements of any property agency. Our expert professional and friendly team are able to provide the perfect solution for any property agent.
We build and update our software packages regularly to meet the ever-changing property market. We are always at the forefront of new technology and are able to adapt to the needs of those in the property sector.Working Hours :Monday – Friday, 9:00am – 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Patience,Excellent Work Ethic,Microsoft Windows 7,8,10,11....Read more...
FINANCIAL CONTROLLER Salary: c£70,000 to £90,000West YorkshireYou Won't Be Sitting in a Back OfficeImagine a role where:
Your fingerprints are on every decision that mattersYou're in the conversation when the business is scaling fastPeople actually listen when you talk numbers - because you're not just reporting, you're thinkingYou walk into meetings and know the answer to the question before it's askedThe pace is real. The impact is visible. You see your work changing how the business operates
This is what it's like working as a Financial Controller in a high-growth, PE-backed business that's moving at speed.Here's What You Actually Get to DoYou own the full picture. Not a narrow slice. Month-end close. Cashflow forecasting. Financial control across the entire estate. System ownership. Audit. Compliance. All of it.You lead people. A small team that respects what you do and wants to learn from you.You partner with real decision-makers. A Finance Director stepping into strategy. An FP&A Manager building insight. People who get that finance isn't back-office - it's the engine room.You get challenged. Constantly. On the numbers. On your thinking. On whether there's a better way. And because the business moves fast, you get to see if you were right within weeks, not months.You shape how things work. The systems need modernising. The processes need pace. The reporting needs to tell a real story. You get to do that.What This Means for Your CareerYou're not staying in one lane. You're learning commercial acumen, system strategy, team leadership, and how a PE-backed business actually scales. You're working somewhere there's genuine ownership culture -where autonomy isn't a word in the handbook, it's how things actually work.In 18 - 24 months, you'll have done the work of a controller and learned the strategy of a director. That's not common. That's valuable.The RealityThis isn't a quiet, corporate environment where change happens in quarterly cycles. This is a business where decisions happen fast, ambition is real, and energy matters. You'll be hands-on. You'll think on your feet. You'll be in the room when it matters.If that sounds like being bored, this isn't for you.If that sounds like finally doing work that counts - like actually building something - keep reading.What You Need
Qualified (ACA/ACCA/CIMA)Comfortable being challenged on the numbersCommercial mindset (not just technical)Genuine interest in how the business works, not just the financialsbility to think fast and act decisively
Why the wide salary range?There is genuine curiosity from the Finance Director to explore the market and shape the role around an 'emerging finance leader' who is making a step up or someone who is an experienced Financial Controller already. As long as the hunger and desire to want to make this role your own, to grow and develop further is there (and not someone who is looking for something 'steady' We have two similar roles in high-growth businesses, same salary range, within 10 miles of each other inThis role offer combination of autonomy, breadth, and genuine impact. This is a company where finance actually matters.What Happens NextGet in touch. We'll tell you the full story - the companies, the teams, the real scope of what you'd own. You'll get a comprehensive candidate pack that goes way beyond a job description. We'll give you the context to make a real decision about whether this is where you want to be.You'll also get the best-in-class support including CV optimisation, broader experti career-advice as well as best-in-class interview preparation.Ready to talk? Three of iFF Talent's highly experienced team are at hand to help.About IFF Talent:Imagine a recruitment partner that doesn’t stop at placing you in the perfect role - one that supports your personal and professional growth across your entire career journey.At IFF Talent, we believe recruitment should be relational, not transactional.Our slogan, "Beyond Recruitment" is our commitment to continue adding value long after the placement - whether you're hiring, exploring, or simply growing. INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
