Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
Desktop remote and on-site 2nd Line Support Engineer required for external user IT incident investigation, troubleshoot and resolution, (remote and field support).
You will be supporting external users on Windows, including cloud services and Office365, infrastructure and connectivity.
Key skills
Extreme professionalism and personal presentation
Windows desktop & application support
Tablet and mobile device
Networking: ping, trace route etc.
Active Directory, Exchange Server and Office 365
Strong Active Directory and Exchange administrative skills
Knowledge of Microsoft Group Policy
An understanding of Microsoft Azure AD Sync and Azure AD Connect
A good understanding of Veeam Backup & Replication ....Read more...
A global engineering and animation company is seeking for a Technical Consultant to communicate value propositions for their cutting-edge technology products. The Technical Consultant will be support customers in the various industries using primarily in Life Sciences and Engineering
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Technical Consultant skills
Knowledge of scripting/programming, preferably in Python or C#
Self-motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications
Experience
Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview
Experience of creating video or tutorial content
Solid biomechanics or bioengineering background ....Read more...
A global engineering and animation company is seeking for a Technical Consultant to communicate value propositions for their cutting-edge technology products. The Technical Consultant will be support customers in the various industries using primarily in Life Sciences and Engineering
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Technical Consultant skills
Knowledge of scripting/programming, preferably in Python or C#
Self-motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications
Experience
Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview
Experience of creating video or tutorial content
Solid biomechanics or bioengineering background ....Read more...
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications
Experience
Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview
Experience of creating video or tutorial content.
Familiarity with Unreal Engine and/or Unity. ....Read more...
A global engineering and animation company is seeking a Senior Product Manager to communicate value propositions for their cutting-edge technology products. The Senior Product Manager will be responsible for liaising between engineering teams and commercial teams.
Key job responsibilities
Provide first line technical support to the company and internationally, using various methods: telephone, email, desktop sharing and IM
Create content for effective internal and external support or promotional purposes - documentation, website FAQ, tutorials, videos and working examples using 3rd party software
Test new software and hardware to quality assure the company products for release
Assist the Sales team by developing effective demonstrations to prospective clientele
Customer Software Support skills
Able to undertake domestic and international travel
Excellent presentation skills
Self motivated and resourceful in finding solutions by working with others
Good computer skills using a variety of Windows desktop applications
Experience
Knowledge of one or more of the following: MATLAB, Python, Visual3D, Labview
Experience of creating video or tutorial content.
Familiarity with Unreal Engine and/or Unity. ....Read more...
AV VC Desktop Support Engineer - My client are growing their service / support offering and now seek a new member of the team to offer support to their clients and field service engineers. You will be presently either an AV VC Service Engineer or On Site AV VC Support Technician that is now looking for a more office based lifestyle. If you have previous experience working as a desktop support engineer and want to continue in this role that would be excellent. Due to the nature of the role you will need to have a thorough background of solving issues / problems involved with integrated AV / VC solutions. Experience with IT networks would be of great advantage. Due to the nature of the role you will need to have an excellent telephone manner and be able to diagnose and ideally fix technical issues remotely. If this is not possible then tickets need to be escalated to the field service team to fix. Above a cool calm individual with a good diagnostic head would be best suited who knows when issues needed to escalated. If this is the type of role you now see yourself in and you have the right audiovisual background then please send me your CV ASAP.NO SPONSORSHIP IS ON OFFER YOU MUST BE IN THE UK / COMING TO THE UK TO BE CONSIDERED OR HAVE THE APPROPRIATE WORKING VISAAV AUDIOVISUAL AUDIO-VISUAL A/V AUDIO/VISUAL VC VIDEOCONFERENCE SUPPORT SERVICE DESKTOP ENGINEER ANALYST 1ST LINE CISCO POLY NETWORK IT DIGITAL CRESTON AMX SWITCHING REMOTE DIAGNOSTIC EXTRON ZOOM HUDDLE CONFERENCE STARLEAF BLUEJEANS OXFORDSHIRE....Read more...
Snr AV Desktop Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone to help through any problems that arise. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in both the blue chip corporate world and high end hospitality / hotels. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron, Lutron, switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Ball rooms
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV ....Read more...
The Company
A dynamic and innovative organisation within Financial Services. The environment is fast-paced, adaptive, and collaborative, with a strong commitment to creating a positive culture and making a difference.
The Opportunity
Product Owner (Windows), you will lead the migration from Windows 10 to Windows 11 for a global organization. Partnering with a team of engineers and key stakeholders, you will design, deploy, and manage solutions leveraging technologies such as Windows 10/11, Configuration Manager, Azure Services (Azure AD, Intune MDM), and modern hardware devices. This role will focus on driving the migration to modern management and optimizing the Windows endpoint experience.
This is an exciting opportunity to spearhead a critical transformation project, ensuring seamless migration and improved operational efficiency for end-users.
Key Responsibilities
Migration Leadership:
Oversee the Windows 10 to Windows 11 desktop migration.
Design, implement, and support modern management solutions using MDM technologies like Intune.
Technical Strategy & Vision:
Define a forward-thinking strategy and roadmap for Windows desktop solutions.
Develop an ambitious vision and actionable priorities to achieve it.
Operational Transformation:
Redesign existing operational processes for Windows endpoints to enhance user experiences.
Ensure solutions align with modern device management and organizational goals.
Team Leadership:
Manage and mentor a team of engineers, fostering a collaborative and high-performance culture.
Encourage growth and upskilling of junior team members.
Stakeholder Engagement:
Build and maintain strong relationships with senior executives and other key stakeholders.
Provide clear communication and regular updates on project milestones and challenges.
Required Skills & Experience
Proven experience as a Product Owner or similar leadership role, ideally within desktop or device management.
Strong technical expertise in Windows 10/11, Configuration Manager, Azure AD, Intune MDM, and endpoint hardware.
Demonstrated success in leading large-scale Windows migration projects, including planning, implementation, and support.
Solid understanding of modern management practices for Windows devices.
Ability to translate technical requirements into business strategies and vice versa.
Exceptional stakeholder management skills, including experience presenting to senior executives.
Proven team leadership and mentoring capabilities.
Key Benefits
Join a pivotal project shaping the future of desktop management.
Hybrid working arrangement – flexibility to work 3 days per week in the Sydney CBD office.
Collaborate with a talented and driven team in a global organization.
If you think this would be the ideal next role for you and you have the desired experience, then please click on the link below or send your resume directly to Nick at nchua@parityconsulting.com.au
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness.
Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us.
....Read more...
Software Programmer required to work on the development and support of internal IT business services, bespoke systems and internal intranet based mobile and desktop custom developments.
Key skills
MS Visual Studio
MS SQL Server and SSRS Reporting
ASP.NET Core 3.1 or 5
C#, Javascript
Bootstrap
MVC
MS IIS Server
WebForms
Blazor, KnockoutJS
Software Programmer required to work on the development and support of internal IT business services, bespoke systems and internal intranet based mobile and desktop custom developments.
Key skills
MS Visual Studio
MS SQL Server and SSRS Reporting
ASP.NET Core 3.1 or 5
C#, Javascript
Bootstrap
MVC
MS IIS Server
WebForms
Blazor, KnockoutJS
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
IT Support Engineer required to join an internal IT Support team for a busy office in Lincoln. You will support office and home based users hardware and software services.
Key skills
IT qualification.
User support experience.
Windows
Desktop support and installation.
Hardware and Windows OS knowledge.
Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.
Responsibilities
Respond to end-user issue support requests from the helpdesk ticketing system.
Technical support and fault diagnosis.
Install and configure new IT equipment.
Mobile phone support.
Resolve incidents with printers, copiers and scanners.
Security measures such as Bit Locker and NTFS permissions.
....Read more...
IT Service Delivery Technician required to provide on-site support of IT Systems from installation, maintenance and troubleshooting of hardware and software. You will resolve incidents as well as supporting office and home employees
Skills
Trouble shoot printers, copiers and scanners.
Mobile phone user support.
Bit locker and NTFS security setting and permissions.
IT qualification
Windows systems experience.
Desktop support and installation.
Hardware and Windows OS.
Security knowledge including end point protection, data protection and encryption tools.
User support experience in a busy office environment.
Active Directory, Group Policy, Citrix, Virtualisation, TCP/IP, Windows Server, WiFi.
Responsibilities
End-user issue support response to requests from helpdesk ticketing system.
Technical support and fault diagnosis.
IT equipment Installation and configuration.
Install, configure and administer various Microsoft Windows systems. ....Read more...
IT Service Delivery Technician required to provide on-site support of IT Systems from installation, maintenance and troubleshooting of hardware and software. You will resolve incidents as well as supporting office and home employees
Skills
Trouble shoot printers, copiers and scanners.
Mobile phone user support.
Bit locker and NTFS security setting and permissions.
IT qualification
Windows systems experience.
Desktop support and installation.
Hardware and Windows OS.
Security knowledge including end point protection, data protection and encryption tools.
User support experience in a busy office environment.
Active Directory, Group Policy, Citrix, Virtualisation, TCP/IP, Windows Server, WiFi.
Responsibilities
End-user issue support response to requests from helpdesk ticketing system.
Technical support and fault diagnosis.
IT equipment Installation and configuration.
Install, configure and administer various Microsoft Windows systems. ....Read more...
IT Support Technician required Citrix Virtualization skills.
A new challenging role for IT or ICT Support Technician to join the internal support team in Lincoln. You will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
User support for the company???s helpdesk system.
Install, configure and resolve incidents with IT equipment.
Maintenance of the systems against malwares.
Implement appropriate security measures.
Candidate Requirements
Qualification in an IT related field.
Familiar with Windows systems and problems associated.
Desktop support and installation.
Knowledge of Citrix, Virtualization, Active Directory, TCP/IP, Windows server, Wi-Fi.
....Read more...
IT Support Technician required Citrix Virtualization skills.
A new challenging role for IT or ICT Support Technician to join the internal support team in Lincoln. You will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
User support for the company???s helpdesk system.
Install, configure and resolve incidents with IT equipment.
Maintenance of the systems against malwares.
Implement appropriate security measures.
Candidate Requirements
Qualification in an IT related field.
Familiar with Windows systems and problems associated.
Desktop support and installation.
Knowledge of Citrix, Virtualization, Active Directory, TCP/IP, Windows server, Wi-Fi.
....Read more...
Development Team Lead required to lead a small team of developers, contribute to product design and deliver commercial desktop applications. You will have some supervisory work as required to direct your team.
Key skills
C# and .NET
Experience of leading a team
Java, C++ and ideally WPF
Responsibilities
Supervise a small team of staff.
Analyse, design, develop and maintain products.
Develop and execute unit tests.
Technical reviews of requirements, designs, and code.
Provide technical support to team members.
Ensure your team follow the defined product development process, resulting in high quality code.....Read more...
Development Team Lead required to lead a small team of developers, contribute to product design and deliver commercial desktop applications. You will have some supervisory work as required to direct your team.
Key skills
C# and .NET
Experience of leading a team
Java, C++ and ideally WPF
Responsibilities
Supervise a small team of staff.
Analyse, design, develop and maintain products.
Develop and execute unit tests.
Technical reviews of requirements, designs, and code.
Provide technical support to team members.
Ensure your team follow the defined product development process, resulting in high quality code.....Read more...
Our well-established client in Banbury is looking for a Junior IT Support person to join their busy IT team on a permanent and full-time basis. They are looking for someone who is either looking for their first IT opportunity, or someone who is confident on basic IT support and has a willingness to learn. If you have a passion for IT and/or experience technical support, then this could be a great opportunity to develop with a recognisable brand. The role will be office based but will require you to travel to other sites in the UK (on an adhoc basis – mileage will be paid), therefore it is essential you drive and have a car.
Overview
The Junior IT support engineer will provide effective IT assistance across all aspects of the business and will provide back up and support to the IT Support Function. The position is responsible for supporting and maintaining the Microsoft Cloud, Server and Desktop operating systems and o365/Microsoft Exchange hybrid environment, plus general maintenance of all IT-related hardware/software and communications. The position provides exposure to a broad range of IT-related projects and activities.
Main Responsibilities
Using the company’s helpdesk system to pick up and respond to tickets, escalating to senior IT staff where necessary, ensuring that all SLA’s are met
Administering the company’s project management ticketing system for web-based project and liaising with users to keep assigned and up to date
Providing 1st line desktop, printer and on occasion some basic server support
Setting up new users and disabling expired accounts in accordance with HR requirements
Setting up and configuring new laptop, desktop and communications equipment using approved process documentation
Installing authorised software to laptops and desktops
Ensuring security, patches and upgrades are applied to desktops and laptops and kept up to date
Diagnosing and resolving technical issues
Reporting faults and monitoring of logs for IT and communications equipment
Assisting with the movement of IT and communication equipment around the business
Patching of network and phones
Ensuring all logs for equipment and users are maintained
Delivering toners and fixing printer issues on request
Retrieving delivery of equipment from delivery point and disposal of packaging waste
From time to time any other reasonable duties as may be reasonably requested by the Line Manager
The position carries the responsibility for carrying out all duties to the required standard as indicated by the Line Manager and professional codes of conduct and regulations
Qualifications and Key Skills
Working experience and knowledge of Windows Server / Client IT systems
Exposure to administration of Microsoft Entra / o365 and cloud-based systems
Basic understanding of network infrastructure including multi-site environments preferred
Ability to explain problems and solutions clearly to non-technical users
Excellent verbal and written communication skills, as well as a strong initiative
Proactive team player with excellent technical problem-solving skills
IT related degree, or completion of IT related apprenticeship preferred
Training will be offered and supported to achieve CompTIA A+, Network +.
Full and valid UK driving licence
What’s in it for you?
Based in Banbury the company offers a competitive salary of £24,000-£30,000 DOE as well as great career development opportunities. On top of the salary the company offers a number of benefits, including 29 days holiday (including bank holidays) and free onsite parking.
....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
2nd and 3rd IT Support Engineer required to provide Desktop Support as the second point of escalation for internal enterprise large userbase.
Technical Skills
Microsoft PC applications.
PC hardware and software support.
Ability to troubleshoot and resolve PC hardware and software incidents.
On site support experience supporting multiple operating systems.
IT customer service focus
Certifications
MCP on Windows certification preferred
Dell certification preferred
Additional general requirements
Experience on an IT Service Desk a plus
Knowledge and experience in the use of Ticketing systems preferred
Ability to write technical support documentation a plus
Excellent customer service skills
Good interpersonal and presentation skills
Fluency in English
Willing to work flexible hours when appropriate
Ability to handle multiple projects and tasks simultaneously
Ability to work under pressure
Ability to communicate effectively with customers, peers, and management.
What you will be doing
Troubleshoot and resolve PC incidents.
Perform IMAC (Install, Move, Add, and Change).
Staging of PCs.
Hardware & software maintenance and support.
Asset management.
Coordinate with Break/Fix vendor for hardware repair. ....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
An opportunity for IT support technician to join one of the most prominent and modern legal firms based in Lincoln. You will join as Service Delivery Technician and will be responsible for resolving incidents as well as supporting office and home based staff and meeting the service delivery demands. You will also be responsible for making sure that the hardware and software are working correctly.
Responsibilities
Respond to end-user issue support requests from our helpdesk system.
Provide technical support and fault diagnosis.
Install and configure new IT equipment.
Support mobile phone use for the business.
Resolve incidents with printers, copiers and scanners.
Maintain appropriate utilities to protect against malware.
Implement appropriate security measures such as Bit Locker and NTFS permissions.
Candidate Requirements
Formal qualification in an IT related field.
Proven track record in supporting users.
Familiar with Windows systems and typical problems associated with it.
Comprehensive knowledge of range of IT areas.
Desktop support and installation.
Hardware and Windows OS knowledge.
Knowledge of Active Directory/Group Policy, Virtualization, Citrix, TCP/IP, Windows server, Wi-Fi.....Read more...
IT Support: Provide IT support for PC issues faced by employees.
Cybersecurity Assistance: Assist in addressing known cybersecurity threats.
PC Configuration: Configure PCs in Operational Technology (OT) with Schneider Electric's image and security protocols.
Desktop Support: Offer basic desktop support.
Networking Support: Support networking aspects within operations.
IT Troubleshooting: Troubleshoot and resolve IT technical issues.
Training:During your apprenticeship, you will receive two types of training.
On-the-job training will be delivered by Schneider Electric, your employer. You’ll receive training and supervision to help you perform your role. This will include skills and knowledge that are outside of the apprenticeship but necessary for the job. In addition to ‘on-the-job’ training, they will support you in other ways to ensure your success. Types of support will include:
A comprehensive induction.
Mentoring or regular one-to-one guidance.
Social enrichment and networking opportunities.
Performance reviews.
Mental health and wellbeing support.
Feedback opportunities.
Off-the-job training will be provided by a carefully selected training provider during your normal working hours. You will spend at least 20% of your working hours (approximately 6 hours per week) completing ‘off-the-job’ training. This is protected time and a requirement for apprenticeship delivery. This training will teach you the knowledge, skills, and behaviours outlined in the apprenticeship standard, enabling you to achieve occupational competence.Training Outcome:After successful completion of your apprenticeship, you will potentially have the opportunity to move into a permanent position.Your learning doesn't stop there! Learn everyday, to stop learning is to stop growing. We are genuinely curious, never done with learning. With Schneider, there is no such thing as knowing it all or having all the answers. We believe in life-long learning.Every minute of the day brings a new chance to listen, open up our minds, and widen our horizons. We are never too experienced to learn.Employer Description:Schneider’s purpose is to create impact by empowering everyone to make the most of their energy and resources, bridging progress with sustainability. At Schneider, we call this Life Is On.
Our mission is to be the trusted partner in sustainability and efficiency. As a global leader in industrial technology, Schneider provides integrated solutions that help businesses grow, using digital tools to improve efficiency and create value for our customers.
With over 150,000 employees and more than a million partners in over 100 countries, we stay close to our customers and communities. Schneider embraces diversity and inclusion, guided by our purpose of building a sustainable future for all.Working Hours :Monday to Friday, working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Analytical skills,Team working,Non judgemental....Read more...
