AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and audio-visual hardware
Providing hard drive/solid state disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and audiovisual hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:The apprentice's training schedule will include:
Completion of a Level 3 Information Communication Technician Apprenticeship
Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Since 2008, our client's passion for horticulture inspired a truly national grounds maintenance, landscaping and green workplace services brand built on a simple yet powerful idea: to offer high-quality services at a competitive price while fostering lasting relationships with clientsWorking Hours :Monday - Friday, between 9.00am - 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
We are seeking an experienced Cladding Quality Assurance Manager to join the team, overseeing and optimising the implementation of the organisation’s Business Management System across all departments. This role will ensure quality standards, operational excellence, and continuous improvement through site audits, desktop reviews, procedural assessments, and staff development. The role is office-based in Surrey with regular site visits.Location: Surrey office Start Date: ASAP Salary: £55,000 per annum plus £6,000 car allowance and annual bonus Contract Type: Full-time, permanent Key Responsibilities:
Oversee, monitor, and maintain QA procedures and documentation to ensure compliance across projects and departments
Lead project-based site audits, desktop reviews, and compliance assessments to verify adherence to QA plans
Develop and implement company QA procedures aligned with ISO14001, ISO9001, and ISO19650 requirements
Review company processes and procedures to identify improvement opportunities and drive continuous enhancement
Manage distribution, collation, and retention of project QA documentation, ensuring systematic audit trails
Identify training needs and upskill staff in QA systems, procedures, and compliance requirements
Provide strategic guidance and support to ensure consistent quality standards across all operations
Collaborate with teams to ensure proper implementation and understanding of QA systems on site and in the office
Requirements:
Previous experience as an external auditor within the construction industry
Specialist knowledge of roofing systems, cladding systems, or building envelope technologies
Strong analytical skills with experience in documentation review and report writing
Proficient in quality management systems and ISO standards implementation
Ability to work independently and strategically, managing multiple projects
Strong stakeholder management skills and confident conducting regular site audits
Interested applicants are invited to apply by sending their most up-to-date CV.....Read more...
Respond to and resolve user IT issues via phone, email or in person
Install, configure and maintain desktops, laptops, and peripherals
Troubleshoot software, hardware and network connectivity problems
Set up new user accounts and manage access permissions
Document support tickets and update knowledge base articles
Assist with IT asset inventory and hardware deployment
Support rollout of software updates and security patches
Shadow senior technicians to learn advanced troubleshooting and system administration
Training Outcome:Upon completion, you’ll be equipped to step into an IT Support Specialist role, providing frontline technical support.Many apprentices progress to Level 4 qualifications (e.g., Higher National Certificate or Degree Apprenticeship) or pursue certifications like CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator.Employer Description:Bank J Safra Sarasin is an international banking group committed to sustainability with a focus on continuity, solidity and long-term added value. We are a privately-owned Group with a heritage reaching back to 1841 and are fully committed to private banking and asset management, and to the long-term strategic objective of focusing on clients, solidity and stability.Working Hours :Monday to Friday, 8.00am to 4.30pm (1 hour unpaid lunch).Skills: Communication skills,IT skills,Problem solving skills,Analytical skills,Logical....Read more...
You will support in key areas of IT for an primarily internal customer base covering End-user support, hardware, software, security, user management and backup & recovery through the following:
Providing desktop support, including hardware and software troubleshooting
Setup, provisioning and general maintenance of end-user laptops, mobile phones and other related IT equipment
Maintenance of server room equipment
End-user support, and packaging & deployment of software for employee use
Handling detected/reported security incidents, managing vulnerabilities and reviewing security systems
Processing steps across the user lifecycle from setup to deactivation including support with IT inductions
Support with the safeguarding of data and improve reliability of systems and processes
This is a broad role and once these areas have been mastered, opportunity may be there to learn and support other areas of our IT Software provision through Cloud Ops.Training:
The apprentice will be expected to attend online lessons once a week
In addition, they will be allocated with an assessor who will visit them within the workplace once every 6-8 weeks
Training Outcome:
There is the potential for a permanent position on completion of this apprenticeship
Employer Description:Mitsubishi Electric Iconics Digital Solutions (MEIDS) is a global automation software provider and seven-time winner of the Microsoft Partner of the Year award. Working Hours :Monday to Friday, 9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
What you’ll be doing as a Quantity Surveyor Apprentice:
Attend construction sites to measure completed works, initially under the supervision of a Quantity Surveyor
Build cost estimates for construction works using information gathered from site visits
Carry out desktop quality assurance audits of completed work
Support the Quantity Surveyor in producing contractual documents, including payment notices and change control
Assist with estimating project costs based on scope and design information
Help verify applications for payment
Use internal systems to produce regular financial reports
Work closely with Finance teams to ensure accurate financial accounting of completed works
Training:
Knowledge, skills and behaviours as set out in the Chartered Surveyor (Degree) Level 6 Apprenticeship Standard
Your training includes weekly virtual online lectures
Training Outcome:Permanent contract with a 60 month structured programme. Employer Description:Who are we? We’re the UK’s largest water and wastewater company, with more than 16 million customers relying on us every day to supply water for their taps and toilets. We want to build a better future for all, helping our customers, communities, people, and the planet to thrive. It’s a big job and we’ve got a long way to go, so we need help from passionate and skilled people, committed to making a difference and getting us to where we want to be in the years and decades to comeWorking Hours :36-hour week over four working days, plus one training day, Monday - Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for a motivated 1st Line Helpdesk Support Engineer with a genuine passion for IT and a strong desire to learn.
This role is not limited to basic password resets. A candidate who shows initiative, curiosity, and a proactive approach will be given the opportunity to build technical skills rapidly and take on increasing responsibility.
Engineers who perform well in this role will have a clear progression path to 2nd Line and eventually 3rd Line Engineer, working closely with senior engineers across a wide range of technologies and client environments.
Key Responsibilities:
Logging, managing, updating, and closing support tickets efficiently
Providing first-line technical support via phone, email, and remote access
Diagnosing and resolving common hardware, software, and user issues
Carrying out daily IT systems checks and routine maintenance
Supporting Windows desktop environments (Windows 10 / 11)
Assisting with Microsoft 365 administration (users, mailboxes, Exchange, SharePoint)
Supporting cloud-based services and Windows Server environments
Assisting with Intune, Autopilot, and device provisioning
Supporting mobile devices and Mobile Device Management (MDM) platforms
Assisting with cybersecurity-related tasks and best practices
Occasional on-site client visits alongside senior engineers
Escalating complex issues appropriately while learning from their resolution
Training:Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:Swift Digital Solutions is a growing managed IT services and software solutions provider supporting a wide range of clients across multiple industries. We deliver proactive, reliable IT support and pride ourselves on developing our engineers through real-world experience rather than keeping them siloed in a call-centre environment.Working Hours :Monday - Friday (9:00am - 5:30pm). Shifts TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Passion for ICT,Positive attitude,Motivated,Hard-working,Hardware and software,Troubleshooting....Read more...
Answer incoming calls and record accurate details.
Raise tickets with clear information and assign to relevant engineer/person.
Provide remote and desk-side support for desktops, laptops, and peripherals (including network printers).
Assist with desktop setup, configuration, and troubleshooting of hardware/software.
Support network installations (TCP/IP) and basic configuration of routers and access points.
Learn and work with business applications (Windows OS, Server, Exchange, Office Suite).
Learn and work with VoIP systems configuration, deployment and troubleshooting.
Learn configuration of Draytek & Meraki routers and UniFi / Meraki access points to customer specification.
Analyse problems, identify solutions, and implement fixes.
Communicate effectively with internal teams and external clients.
Maintain accurate documentation of processes and ensure timely closure of tickets.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services.
Learn technical content that aligns to and is relevant to employers and the market.
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification.
Get an introduction to Windows, Linux and PowerShell.
Tools and technologies learnt: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:You will be working with the IT manager supporting a large number of clients and grow solid skills to become a fully trained IT Technician. If we are the right fit for one another, a full-time role may be available for you after the apprenticeship. Employer Description:We are a thriving IT Support business based in Shoreham by Sea, providing managed IT services and managed networks to SME’s predominantly in the South. We are now seeking an enthusiastic IT Apprentice to join our engineering team.Working Hours :Monday to Friday, 9am – 5pm with 1 hour lunch break.Skills: Communication skills,IT skills,Attention to detail,Team working....Read more...
Our Technology Solutions Apprenticeship program is designed to offer you a broad and exciting experience of work whilst supporting your apprenticeship studies. You will be placed within one of our Technology teams and can participate in the real delivery of technology solutions.
Training and Development:
Your training and development is our top priority with extensive formal training offered at the start of the programme in addition to on the job support, educational speaker events and mentorship throughout
Responsibilities:
As a Technology Solutions Apprentice, your key tasks and responsibilities may include but are not limited to:
Delivering end user support through our Associate Help Desk and Desktop Support function
Designing and deploying technology used by over 200,000 global employees
Identifying and documenting business requirements, analysing the requirements and supporting the communication and delivery of requirements with relevant stakeholders.
Partnering with platform teams and Business Technology Groups to code automations to improve processes
Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations
Being responsible for global incident management, problem management and change management processes for employee experience technology
Training Outcome:
Upon completion, there are a number of careers which an apprentice can choose depending upon their interest
Employer Description:At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We are devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being. Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organisation. Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are looking for a creative and versatile Marketing Assistant to join a highly successful business based in Buckingham who have worked in the garage equipment sector for decades. The role is part time 24 - 32 hours a week (with flexibility on how these hours are worked) and permanent with a salary of between £25,000 and £28,000 pro rata. Working closely with the European head office you’ll use your creative talent to strengthen the visual communication, contribute ideas supporting various projects and events, growing the brand awareness.
Key Responsibilities for the Marketing Assistant:
Designing marketing content in line with the brand
Working closely with European head office supporting marketing campaigns and activities
Developing and optimising photo and video material
Performing various desktop publishing tasks to prepare collateral for production
Regular communication with head office
End to end project management
Key Skills and Experience Required for the Marketing Assistant:
Experience with Canva and Adobe Creative Cloud (including InDesign, Photoshop, Illustrator, and Premiere)
Knowledge of graphic design and desk top publishing
CAD experience would be an advantage
Experience of photography, creating, editing and publishing video content
Detail orientated with the ability to consistently compose colour and imagery
Creative with a proactive nature
A collaborator, able to work independently
Driving licence (preferred)
What’s in it for you?
Part time 24 – 32 hours a week
Salary £25,000 - £28,000 pro rata
22 days hol +bank hols, increasing with service (pro rata for part time)
Training, support and development
Working for a successful, established business
Private healthcare for you and your family after six month probation
....Read more...
We are looking for an enthusiastic and ambitious individual to join our internal IT Support team, acting as a resource on projects whilst also resolving any IT issues arising across our growing worldwide user base. Whilst this position is based in our Leeds office, you will also help cover support issues for our business users across London and Noida (India).
As part of a dedicated IT Support team, you will have a unique opportunity to build a career in a cutting-edge technology department. You will join a team of experienced IT support staff and will be constantly challenged in a modern, fast paced environment.
You will be responsible for helping prioritise the outstanding workload in our service desk CMS. You will also be involved with asset management, troubleshooting technical hardware, fixing system issues, maintaining onboarding and offboarding processes, managing access control and assisting in the deployment of new IT initiatives.
This role is based on-site in London, but there may be occasional requirement to travel to our other office locations. Core business hours for the Leeds office are between 8am and 8pm, so some flexibility on working hours is essential.
Responsibilities:
Logging, prioritisation and escalation of IT issues and requests within our Jira CMS.
Resolution of all support issues and requests via telephone,
Remote Desktop, or desk side assistance.
Develop and maintain good working relationships with key stakeholders, internal users, and suppliers.
Assist the IT Operations & Security Manager and/or COO with projects and tasks as and when required.
Assist with installation and maintenance of internal IT infrastructure.
Routine systems administration tasks
Training:
Information Communications Technician Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills.
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeshipEmployer Description:One-third of the UK’s working-age population struggles to access affordable credit — and at Amplifi Capital, we’re committed to changing that. Our mission is to improve the nation’s financial health by putting customers at the heart of everything we do. Through our state-of-the-art FinTech ecosystem, we enable ethical lending via credit unions, making fair and accessible credit a reality for everyone in the UK.
Working Hours :Monday - Friday (9:00am -5:30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Passion for IT,Troubleshooting,Hardware and Software....Read more...
This is an excellent opportunity for someone at the start of their career in IT. The IT Analyst Apprentice will work closely with our support team, assisting customers via telephone, email, and our ticketing system. You will develop hands-on technical skills while supporting a variety of technologies across multiple clients.
Key Responsibilities:
Provide 1st Line Support to customers via phone, email, and ticketing systems
Log, categorise, and manage support tickets to resolution or escalation
Assist with Windows 11 troubleshooting, configuration, and general desktop support
Support Microsoft 365 applications, including account management and basic administration
Build, configure, and deploy laptops and other end-user devices
Perform basic server checks and assist with server support tasks under supervision
Support customers during onsite visits when required
Maintain accurate documentation and follow internal processes
Learn and adopt industry best practices as part of your apprenticeship training
Essential Skills & Attributes:
A genuine interest in technology and desire to build a career in IT
Willingness to learn and take direction from senior engineers
Strong communication skills, both verbal (phone and in person) and written
Good problem-solving abilities and attention to detail
Confident, professional, and customer-focused attitude
Ability to work as part of a team in a hybrid environment
Full UK Driving Licence (required for occasional site visits)
Desirable Skills (Not Essential)
Basic understanding of computer hardware and operating systems
Familiarity with Microsoft 365 and Windows operating systems.
Previous customer service experience
Knowledge of ticketing systems or ITIL concepts
What We Offer:
Full apprenticeship training and support
Hands-on experience with real-world IT systems across multiple businesses
Opportunity to be part of a fast-growing MSP with a strong presence in the heart of London
Opportunities to progress within the company after successful completion
Hybrid working model with modern office facilities
Supportive and friendly team environment
Training:
Information Communications Technician Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship Team to increase your skills
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:We are a reputable Managed Service Provider (MSP) supporting a wide range of businesses across London and the South-East of England. We deliver high-quality IT support, infrastructure solutions, and cloud services. As we continue to grow, we are seeking an enthusiastic IT Analyst Apprentice to join our service desk team.Working Hours :Monday - Friday, 9.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Hardware and software,Motivated,Positive attitude,Passion for ICT....Read more...
Metro Supply Chain UK are looking for a driven problem solver to join our IT team as a Helpdesk Technician. We are looking for someone with one year’s experience in a helpdesk environment. The person in this role will provide direct support to our business users and will be responsible for prioritising, answering, or re assigning tickets from our internal and external users, and customers.
Main roles and responsibilities:
Ticket Management & Triage:
Act as the first point of contact for all IT support tickets
Assess, prioritise, and assign tickets appropriately based on impact and urgency
Provide timely updates to users and ensure all issues are logged accurately
Network Administration Tasks:
Create, modify, and disable user accounts across core business systems
Set up user permissions, group memberships, and access rights
Manage users across M365 services to ensure user productivity is achieved
Hardware Tasks:
Perform initial laptop and desktop builds using standard images and configuration procedures
Configure user devices with required applications and security tools
Assist with workstation setup including monitors, docking stations, telephony, and other equipment
Application Support:
Provide first-level support for business applications, including the Warehouse Management System (WMS)
Troubleshoot routine WMS issues (e.g., login problems, scanning issues, basic workflow errors)
Escalate complex application problems to the relevant application support or development teams
Service Desk:
Proactively monitor service desk metrics and contribute to continuous improvement
Identify recurring issues and suggest improvements in processes or documentation
Draft and publish knowledge base articles to proactively help users with common issues
Security, Compliance and Environmental:
Maintain compliance with relevant laws, regulations and industry standards, such as GDPR, Cyber Essentials, and any other implemented standards
Follow work instructions provided, complying with our ISO accredited standards ISO 9001, 14001, 45001
Communicate any non-conformances within the ISO accredited management system
Health and Safety:
Without compromise maintain a safe and clean work environment
Report any hazards in the workplace to management immediately
Complete all training provided in a timely manner
Customer Service and Our Way Culture:
As a team member, work collaboratively with Metro employees in a team-oriented environment
Have an exceptional customer service attitude
Look for ways to say “Yes” to the customer (internal and external)
Within the role, the following are the kinds of tasks and responsibilities that will be included. If you spot something that you’re not able to do, or you haven’t come across before, that is OK. We don’t expect candidates to know how to do everything on this list.Training:The learner will be studying the Improvement Technician Level 3 Apprenticeship Standard qualification. Training Outcome:We would like to see the person in this role progress to level 2 and level 3 helpdesk technicians. Through the skills learned in the apprenticeship, we hope that the person in this role will play a key role in improving processes, strengthening the IT team within the organisation.Employer Description:Metro Supply Chain is a Canadian warehousing company, with offices across England and Wales. With customers in the UK such as Nestle and SodaStream, we make sure supermarkets, online retailers and online shoppers' purchases are stored and dispatched properly.Working Hours :Monday - Friday (working hours can be agreed with the manager).Skills: Communication skills,Attention to detail,Organisation skills,Team working,Initiative,Logical....Read more...
We are searching for an experienced Network Security Engineer to be responsible for ensuring the Group’s IT Networks and Communications are well designed, secure, optimal and function consistently across all internal and external operations.
IT and Cyber Security is extremely important and is key to all our client’s operations and you will play an extremely vital role in developing and maintaining security services throughout the business.
The role is offered on a hybrid-working basis with up to 2-days per week working from home. The role requires you in the office at least 3-days per week so you MUST live within a commutable distance of Exeter to be considered for the position or you will be looking to relocate to the area. The role comes with excellent benefits!
In this role you will be responsible for the following:
Reviewing and managing network security services in line with Group security objectives and policies.
Monitoring and administrating the security of both internal and external corporate network communications, including, routers, switches, firewalls, DMZ, servers, Wi-Fi, OT, telephony and LAN/WAN/VPN communication services.
Constantly reviewing the IP space across the organisation ensuring that the TCP/IP stack, VLANs, IP Subnet, DNS, DHCP, VPNs, and VoIP traffic is well designed, secure and optimised.
You will ensure best practices are used for delivering network security. Continually monitoring, maintaining and testing the threat landscape and security posture.
Provide regular service status updates to line management and agree and monitor service availability targets.
Manage all SSL and external web server security functions to ensure data protection, systems integrity and user confidence at all times.
Manage NIS2 and GDPR privacy policies and operational practice.
Perform regular reviews of security solutions and processes, identifying opportunities for optimisation to over two hundred office, home and field-based employees.
Provide day-to-day cyber security guidance and support to relevant technical & business stakeholders.
Deliver annual penetration testing and implement recommended improvements.
Research latest network cyber threat developments and recommend any actions that will improve network performance and security.
Work closely with NIBE SOC teams and internal security engineers to ensure all preventative security measures are implemented and Zero Day / critical threats are extinguished in line with internal resolution targets. Collaborate with other business teams to ensure the proper use of systems.
Coordinate investigations and reporting of security incidents related to Network, Systems and Applications. Diagnose root causes of system failures and implement appropriate corrective actions.
Assist with OT process and system change management, overseeing testing and approval of changes using an approved methodology.
Ensure all network hardware assets are identifiable and updated in the asset management system.
Provide technical expertise to support the maintenance of our hardware infrastructure systems and services.
Work closely with NIBE IT teams to ensure Group IT policies are continually checked and in place.
Required Experience
A computer related degree or relevant professional certification and accreditation is preferred.
Extensive commercial experience in an IT security role maintaining secure networks in a MS-Windows and Linux environment.
Expert knowledge of and experience in LAN/WAN/VLAN communications, VPN configuration and enterprise wireless networking. Experience of Dell core and edge switches with fibre is preferable.
CCNA/CCNP equivalent accreditation is advantageous but is not essential.
Experience and excellent working knowledge of GNS3 (or similar) is really beneficial.
Firewall configuration, management and monitoring experience is essential. Experience of FortiGate products preferable.
TCP/IP networking stack, DNS, DHCP, RADIUS/AAA, Active Directory, SSL, 2FA, OT skills are essential for this position.
Knowledge of information security standards (e.g., ISO 17799/27002/27001/PCI DSS/SIEM, etc.), rules and regulations related to information security and data confidentiality (e.g., FERPA, HIPAA, etc.) and key network security principles for risk identification and analysis.
Knowledge of Linux OS and Windows Server and desktop operating systems configuration & troubleshooting and SCCM/MECM skills are preferrable.
Knowledge of and experience in virtual network technologies, specifically ESXi and VMware configuration and administration is advantageous.
Knowledge of MDM products, CrowdStrike and Cortex XDR configuration and administration would be advantageous.
Experienced user of Office 365, Teams, OneDrive, SharePoint etc. – any MS E3 subscription services.
Excellent troubleshooting, diagnostic, problem-solving and communication skills.
Flexibility to work on planned, out of hours systems projects if required.
Training is available for the right candidate to ensure complementary skills are acquired.
Please note that due to a high level of applications, we can only respond to applicants whose skills and qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010.
Bowerford Associates Ltd is acting as an Employment Agency in relation to this vacancy.....Read more...
