The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PC’s, Apple hardware and server technologies
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our company has focused on building a team of IT specialists and experienced support technicians to provide effective support, both internally and externally.Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working....Read more...
Join the IT Services function, supporting the IT Support team in delivering high-quality technical support across the firm
Gain hands-on experience providing deskside support and troubleshooting endpoint devices
Support colleagues with Microsoft 365, mobile devices, printing, scanning, video conferencing, and AV technology
Assist with resolving user access issues, incidents, and technical queries
Contribute to knowledge management and documentation to improve service delivery
Work closely with the Service Desk, Desktop Support Analysts, Infrastructure teams, and IT Training teams
Help ensure issues are resolved efficiently and colleagues receive a consistent support experience
Develop technical skills through a combination of structured learning and supervised, hands-on experience
Build experience within a live professional services IT environment while working towards an industry-recognised qualification
Support IT projects requiring Level 2 involvement, including:
Hardware refresh programmes
Office moves and changes
Application deployments
Device configuration and setup
System and device migrations
Training:
Training takes place on the job at our Bristol Office
Training Outcome:
Once completed you will be offered a full time role as a Level 2 Desktop Support Analyst
Employer Description:We've worked hard and continue to work hard, to create an open culture that sets us apart from other firms. Our culture gives us much more of a human feel, emphasising that we're more than just suits! We like and make time for each other enabling us to establish professional relationships that often become lasting friendships.Working Hours :Full time- Office Based- Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Logical,Team working....Read more...
Duties and Responsibilities:
Configuration - all aspects of desktop / server hardware installation and builds, delivery to customer environment
Working in data centres to install new rack, servers, storage and network devices
Repairing or troubleshooting faulty equipment, installing and configuring hardware and software
Resolving first-line user support requests onsite and over the phone
Responsible for travelling to client sites, in and around England, to deal with issues which require an onsite presence and for project works
You will be required to play an active role in the team, remaining flexible to support others in busy periods and be prepared for working long periods away from home
Long journey times may also be involved
Work as part of a team to deliver a project
Requirement:
At least 1-2 years' experience in a 1st Line, client-facing support role
IT graduate with a minimum 2:2 IT degree
Minimum of MCP, MCITP, A+ and CCENT
Good Hardware Knowledge - PC's, Laptops, Servers and Printers
Preferred knowledge - Windows Server 2008, 2012, Networking, Active Directory, Apple / MAC devices, Citrix
Excellent knowledge of desktop operating systems (XP, Vista and Windows 7,8 & 10), MAC OSX and Microsoft Office
Experience of the installation and configuration of peripheral devices; e.g. Network Printers, ADSL Routers, and LAN Switches
Data Centre Experience recommended
CCNA would be beneficial
Personal Qualities:
It is expected that you will possess all of the following key attributes:
Effective team player
Good communication skills, both verbally and written
Ability to communicate effectively with all departments within the company, as well as the company's clients at different technical levels
Demonstrate a confident, proactive approach which drives developments for the company's clients, including rationalising improvement opportunities
Training:As part of the Level 3 IT Support Apprenticeship Standard, you’ll be on a fast track to an industry recognised qualification and your dedicated industry coach will support you through a blended approach that will include remote, in person, 1-2-1 and group learning.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:TDM Group, a Managed Business IT Services Provider company with over 25 years of experience, excels at integrating technical expertise with business acumen. Our holistic M-BiTS drives innovation and aims to establish us as the leading business-focused IT partner. We are dedicated to empowering our partners through a committed team that strives for excellence. By transcending conventional IT service provisions, we utilise technology as a significant business enabler. Whether upgrading existing systems or exploring new technologies, we prioritise the human element, recognising its crucial role in driving value.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Field Engineer / 2nd Line Support EngineerBuckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience.Our client, a growing Managed Services Provider (MSP), is looking to recruit a Field Engineer to support a diverse customer base across Buckinghamshire and the surrounding areas.This is an excellent opportunity for a hands-on IT professional who enjoys a mix of remote support and on-site customer engagement. Initially, the role will be split between 2nd Line Service Desk support and field-based engineering work, with the expectation that the position will become increasingly customer-site focused as the organisation continues to expand its presence across the region.Working as part of a busy MSP support team, you will provide a combination of remote and on-site technical support to customers across Buckinghamshire, including Aylesbury, Thame, Milton Keynes and surrounding areas, with travel to London once per month. Key responsibilities:
Providing 2nd Line technical support via the service desk
Troubleshooting hardware, software and end-user issues
Building, configuring and deploying laptops and desktops
Diagnosing and resolving device failures and hardware faults
Carrying out on-site support visits and technical call-outs
Supporting Microsoft 365 environments and core infrastructure technologies
Delivering a high level of customer service to both technical and non-technical users
Assisting with proactive maintenance and customer IT improvements
Escalating more complex issues where appropriate and working collaboratively with wider technical teams
Experience required:
Previous experience within a Managed Services Provider (MSP) environment
Strong 2nd Line Support experience
Experience troubleshooting Windows desktop and laptop issues
Knowledge of Microsoft 365 and Active Directory
Experience with Azure and cloud technologies
Experience setting up, rebuilding and supporting end-user devices
Understanding of networking fundamentals including TCP/IP, DNS and DHCP
Excellent customer-facing and communication skills
Ability to work independently and manage field-based responsibilities
Previous experience delivering on-site support across multiple customer environment
Full UK driving licence and willingness to travel to customer sites
Buckinghamshire (Aylesbury Area) Hybrid & Field-Based £45,000 - £50,000, depending on experience Must have UK Driving licence. ....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- PETA Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
The IT Technician is an entry-level IT support role focused on delivering excellent customer service, maintaining user devices and systems, supporting IT projects, and helping Grace Eyre staff make effective use of technology across the organisation.
To assist the IT Manager and IT Infrastructure Manager with all aspects of the IT systems utilised by Grace Eyre.
To answer the IT Helpdesk phone line and to monitor the IT Helpdesk email account.
To visit Grace Eyre locations around Sussex to provide IT Support when remote support is not possible or viable.
To provide basic training on systems that Grace Eyre uses to other non-technical members of the organisation.
To provide input and collaborate on IT Projects with the other members of the IT department.
To proactively undertake training where applicable to improve ability to support relevant IT systems utilised by Grace Eyre.
To assist in the repair and configuration of IT related hardware such as Laptops, Desktop PC’s and Smartphones.
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard.
You will also receive full training and support from the Just IT apprenticeship team to increase your skills.
Your training will include gaining a Level 3 IT qualification. Training schedule has yet to be agreed.
Training Outcome:Your earnings can increase over time with an apprenticeship. Find out about potential future pay (opens in new tab).
Tech and digital professionals in London earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:At Grace Eyre, we provide high-quality support at home and in the community, inspiring and educational activities, help with training, employment and independent travel, and access to good quality housing for people with a learning disability and/or autistic people.
We specialise in creating bespoke, person-centred supported living services. We work in close partnership with commissioners, families and the person in need of support to design a support package that reflects individual goals and preferences.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Passion for IT,Troubleshooting,Willingness to learn....Read more...
Key Responsibilities:
Supporting individuals within their own homes and in the community
Providing personal care while maintaining dignity, privacy and respect
Supporting with day-to-day activities and promoting independence
Supporting individuals with mobility and accessing the community
Providing emotional and practical support
Supporting individuals with complex and / or clinical care needs following appropriate training
Supporting with medication in line with training and care plans
Following individual care and risk management plans
Maintaining accurate care records and reporting any concerns
Working alongside families, healthcare professionals and the wider care team
Training:All apprenticeship training will be delivered remotely by eTraining. You will take part in scheduled online training sessions and complete apprenticeship activities within the workplace. A full training schedule, including session dates and frequency will be provided once you commence your apprenticeship. You will need access to a laptop or desktop computer and a reliable internet connection.Training Outcome:Upon successful completion of your apprenticeship, there will be an opportunity to progress into a permanent, full-time role with Arch Futures. You will also have the chance to continue developing your skills, take on additional responsibilities and build a rewarding long-term career in adult social care.Employer Description:At Arch Futures, we believe in empowering individuals to lead independent and fulfilling lives. Established in 2015, we specialise in providing bespoke healthcare and social care services for children, adults, and seniors with diverse needs, including learning disabilities, autism, and complex clinical conditions.
With a mission to enable individuals to live independently and have fulfilling lives, Arch Futures was established in 2015 and is a proud provider of personalized health and social care services for children and adults, including the elderly, with various needs such as learning disabilities, autism, and complex clinical conditions.
We are registered with the Care Quality Commission and work towards getting it right by ensuring all our services are safe, effective, and above all-compliant.Working Hours :Arch Futures is a 24-hour care provider.
Candidates must be prepared to work flexibly around the needs of the individuals we support. Shifts may include:
Days
Evenings
Weekends
Bank holidays
Longer shifts where required by the care package.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Senior Service Desk Engineer – 12 Month FTC
London – Hybrid Working £45,000 – £50,000We’re working with a well-known, public-facing organisation to recruit a Senior Service Desk Engineer on an initial 12-month fixed-term contract.Supporting an organisation of circa 2.5k IT end users across multiple UK sites, you’ll join a small and highly capable IT team providing hands-on 2nd line technical support across end-user computing, infrastructure, Microsoft technologies, business systems and telephony.You’ll take ownership of more complex technical issues escalated through the Service Desk, troubleshooting through to resolution while working closely with infrastructure teams, application teams and third-party technology providers.Alongside BAU support, you’ll contribute to a range of IT projects and improvement initiatives, including device deployments, upgrades and wider technology change.Core Responsibilities
Provide 2nd line technical support across a broad Microsoft-based IT environment, taking ownership of incidents and service requests through to resolution
Troubleshoot and resolve more complex hardware, software, endpoint, Microsoft 365 and infrastructure-related issues
Manage escalated incidents within agreed SLAs, ensuring high standards of service and accurate documentation throughout
Log, manage and maintain incidents, requests and changes within ServiceNow
Administer Microsoft 365 and Active Directory, including user accounts, permissions, access and group management
Support the configuration, deployment and ongoing management of laptops, desktops, mobile devices and other endpoints
Troubleshoot Windows desktop and Windows Server-related issues
Diagnose basic networking and connectivity issues across DHCP, DNS and TCP/IP
Perform security administration and access-management activities
Support IT projects including laptop builds, deployments, upgrades and technology rollouts
Work closely with internal technical teams and third-party suppliers to resolve complex incidents
Identify recurring issues and contribute to problem management, documentation and continual service improvement
Maintain technical documentation and knowledge articles to support the wider IT function
Skills & Experience
Strong experience within a Service Desk, IT Support or 2nd Line Support environment
Good technical knowledge of Windows 10/11, Microsoft 365 and Active Directory
Experience supporting Microsoft Windows Server-based infrastructure
Previous experience using ServiceNow or a similar enterprise ITSM platform
Experience troubleshooting complex end-user hardware, software and connectivity issues
Experience configuring and administering laptops, desktops, mobile phones and tablets
Good understanding of networking fundamentals including DHCP, DNS and TCP/IP
Experience working within an ITIL-aligned environment, with knowledge of Incident, Problem and Change Management
Experience contributing to IT projects, deployments or technology rollouts
Strong troubleshooting skills with the ability to take ownership of technical issues through to resolution
Excellent communication skills and the ability to support users and stakeholders at all levels
A proactive, positive approach with the ability to work effectively within a busy and varied technical environment
London – Hybrid Working £45,000 – £50,000 Must be eligible to work in the UK. ....Read more...
As a Care Support Apprentice, you will:
Support clients with their morning and evening routines, including getting in and out of bed, dressing, washing, bathing and toileting.
Assist clients with mobility, physical disabilities, continence needs and the safe use of personal aids and equipment.
Care for clients who are temporarily unwell, including providing support with bed care, eating and drinking where required.
Provide compassionate care and support to clients who are receiving end-of-life care.
Promote clients’ mental and physical wellbeing through conversation, outings, reading, writing, hobbies and recreational activities.
Assist with light household duties, including making and changing beds, general tidying, light cleaning and emptying commodes.
Support with clients’ laundry and clothing where required.
Prepare and serve light meals and drinks, set tables and trays, clear away and wash up.
Complete accurate care records, contribute to client reviews and participate in training activities.
Follow all Caremark policies, procedures and confidentiality requirements.
Promptly report any significant changes in a client’s health, wellbeing or circumstances to the Field Care Supervisor or Care Manager.
Encourage clients to maintain their independence, choice and dignity wherever possible.
Training:All apprenticeship training will be delivered remotely by eTraining. You will take part in scheduled online training sessions and complete apprenticeship activities within the workplace. A full training schedule, including session dates and frequency will be provided once you commence your apprenticeship. You will need access to a laptop or desktop computer and a reliable internet connection.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK AwardInspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Sunday (30 hours per week, shifts to be confirmed).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Purpose of the role
To provide safe, dignified and person-centred care to clients in their own homes, supporting their choices, independence and well-being.
Key responsibilities
Deliver care in line with each client’s care plan and risk assessment.
Provide personal care, including bathing, dressing, grooming, oral care and continence support.
Assist with medication and accurately complete MAR charts.
Prepare food and drinks and support clients with nutrition and hydration.
Support mobility, transfers and the safe use of equipment.Provide domestic assistance, companionship and support with social contact.
Record all care visits accurately on Birdie at the time of the call.
Report changes in a client’s health, needs or circumstances without delay.
Follow safeguarding, infection control, moving and handling and lone-working procedures.
Report emergencies, accidents, incidents, near misses and equipment faults promptly.
Maintain confidentiality and communicate effectively with the office and wider team.
Travel between clients’ homes and arrive on time for each scheduled visit.
Wear the required uniform and ID badge.
Complete mandatory training, competency checks, supervisions and appraisals.
Training:All apprenticeship training will be delivered remotely by eTraining. You will take part in scheduled online training sessions and complete apprenticeship activities within the workplace. A full training schedule, including session dates and frequency will be provided once you commence your apprenticeship. You will need access to a laptop or desktop computer and a reliable internet connection.Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:New Shepherd Care was founded in 2018 by a grandson of three generations of healthcare professionals his grandfather and father were both doctors, and his grandmother, Tina, was a nurse.
It was Grandma Tina who sparked everything. Living with dementia, she wanted to stay at home, and as her grandson lived with her, he saw first hand how inconsistent, old-fashioned, and chaotic her care was.
Watching someone who had dedicated her own life to nursing receive such poor care wasn't just frustrating. It felt like a betrayal of everything the family stood for.
That experience became the mission: to build something better.
Today, New Shepherd Care is a CQC-rated Good domiciliary care agency providing home care across Hertfordshire, with our head office in the heart of Watford.To keep the care we provide at the highest quality, we limit the number of clients we care for at any given time. This allows our team to develop a deeper understanding and relationship with each person we care for.
Our vision is to empower our clients by providing advanced care in the comfort of their own homes, using innovative methods and modern technology to give their loved ones complete transparency and peace of mind at all times.Working Hours :20 guaranteed hours per week, with additional hours available according to the rota. Shifts are scheduled between 7am - 10pm, Monday to Sunday, including evenings and alternate weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
About Sony Music Publishing
At Sony Music Publishing (“SMP”), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world’s greatest songwriters and composers for over 25 years.
The marketing department is responsible for all pro-active creative activity for our songwriters, composers, partners and staff. This includes social media output, PR/Comms, working creatively with the DSPs and digital partners, and sync client email marketing.
Social media content creation, inc. short-form video content, informed by central SMP marketing calendar
Maintenance and management of the sync marketing mailing lists
Updating of the marketing department calendar and key anniversary calendar
Playlist creation for SMP UK Spotify channel and sync client marketing
Copy-writing for marketing pieces, internal announcements & external releases
Assist and support the team with ongoing sync and marketing reporting
Training:You will complete the Content Creator Level 3 Apprenticeship with Creative Alliance. Training will include on-the-job and off-the-job learning to build skills in creating content for different audiences/channels, planning and producing content to a brief, brand/tone of voice, accessibility and inclusive communication, measuring performance, and safe/professional digital practice.
Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience and the opportunity for continued career progression.
Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:
Brand & Brand Awareness
Content Planning & Pitching
Content Development
Principles of Graphic Design
Image Editing & Manipulation
Illustration & Vectors
Video Capture & Editing
Desktop Publishing
Web Design & User Experience
Coding
SEO & Blog Writing
Budgeting
Content Distribution & Social Media
Analytics & Feedback
For a full overview of the Content Creator Apprenticeship standard please see: https://www.instituteforapprenticeships.org/apprenticeship-standards/content-creator-v1-1Training Outcome:Sony are dedicated to developing talent through apprenticeships, for the right candidate there is potential for a full-time role after the apprenticeship.Employer Description:At Sony Music Publishing (“SMP”), we believe every voice matters. We are the #1 global music publisher, advancing the artistry of the world’s greatest songwriters and composers for over 25 years. We keep songwriters at the forefront of everything we do, and design our suite of services to amplify opportunities, build connections, and defend their rights. Our roster benefits from an international team committed to providing support at every career stage. From classic catalogues to contemporary hitmakers, history is always being written. We are a part of the Sony family of global companies. Learn more about SMP hereWorking Hours :Monday to Friday 9.30am to 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Team working,Creative....Read more...
The Warehouse Operative is responsible for the secure processing, testing, repair,refurbishment, data sanitisation and grading of IT equipment received through thecompany's IT Asset Disposition (ITAD) services. The role ensures all customer assets arehandled securely and processed in accordance with company procedures, customerrequirements, and the requirements of the Integrated Management System (ISO 9001, ISO14001 and ISO 27001).Why Re-com?We are a young, ambitious business where your contribution genuinely matters.We want people who are prepared to get involved, have ideas and take responsibility.If you are someone who works hard, wants to learn, cares about customers and takes pride in doing a good job, we'd like to hear from you.You don't need to have all the answers. You just need the right attitude and the desire to learn. Key Responsibilities- Receive and inspect incoming IT equipment.- Verify assets against customer manifests and delivery documentation.- Record and update asset information within the company's asset managementsystem.- Identify and securely process all data-bearing devices.- Perform certified data erasure using approved software and hardware solutions.- Verify successful data sanitisation and maintain complete audit records.- Diagnose hardware faults on desktops, laptops, servers and other IT equipment.- Repair and upgrade equipment by replacing approved components, includingmemory, storage drives, batteries, keyboards, screens and other field-replaceableparts.- Install and configure operating systems and required software where applicable.- Carry out functional testing to ensure equipment meets quality standards.- Grade equipment in accordance with the company's ITAD grading criteria.- Prepare refurbished equipment for resale, redeployment or customer return.- Dismantle equipment beyond economic repair for parts recovery or recycling.- Ensure reusable components are recovered and correctly stored.- Maintain accurate records of repairs, testing and grading activities.- Prepare completed equipment for storage, dispatch or customer collection.- Support inventory management and stock control activities.- Maintain high standards of housekeeping within the workshop.- Report damaged equipment, non-conformities and security incidents promptly.- Assist with continuous improvement initiatives and process development.Technical Responsibilities- Diagnose hardware and basic software faults.- Replace defective components using approved repair procedures.- Update BIOS and firmware where required.- Install operating systems and drivers.- Perform hardware diagnostics and stress testing.- Verify equipment functionality before release.- Ensure all repairs meet company quality standards.- Escalate complex technical faults when necessary.Skills & ExperienceEssential- Good understanding of desktop and laptop computer hardware.- Experience diagnosing and repairing IT equipment.- Good attention to detail.- Strong organisational skills.- Basic knowledge of Windows operating systems.- Ability to follow documented procedures.- Good written and verbal communication skills.- Ability to work independently and as part of a team.Desirable- Previous experience within an ITAD or refurbishment environment.- Experience with enterprise IT equipment.- Familiarity with certified data erasure software.- Experience using asset management systems.- Knowledge of Microsoft Windows deployment.- CompTIA A+, Microsoft or similar technical qualification.- Forklift licence (desirable but not essential) ....Read more...
