IT Support Engineer
Buckinghamshire
£33,000 - £36,000 + Travel Allowance + Private Healthcare + Pension + Holidays + Career Progression + 'Immediate Start'
Join a long-established, forward-thinking construction and engineering business as an IT Support Engineer, providing hands-on support across a busy and expanding office environment. Working full-time in the office, you’ll ensure day-to-day technical operations run smoothly, helping staff stay connected and productive.
This is an excellent opportunity for an IT support professional with a proactive mindset and strong troubleshooting skills. You’ll take ownership of first- and second-line support tasks, manage hardware and software, and ensure internal systems and networks remain reliable and secure. Working directly with all departments, communication and problem-solving will be key.
This well-regarded organisation delivers complex, high-value projects across the UK, offering the chance to grow with the business and develop your IT skillset in a dynamic, team-focused environment.
Your Role As An IT Support Engineer Will Include:
Providing 1st and 2nd line support to internal users (desktop, hardware, software, network issues)
Setting up and maintaining user accounts, devices, and system access
Managing hardware inventory, procurement, and setup
Working on site in Buckinghamshire 5 days a week, Monday to Friday (8am–6pm)
As An IT Support Engineer You Will Have:
Experience in a 1st/2nd line IT support role
A proactive and organised approach to troubleshooting and task management
Excellent communication and interpersonal skills
Right to work in the UK (no sponsorship available)
Keywords: IT Support Engineer, Desktop Support, Helpdesk Engineer, 1st Line Support, 2nd Line Support, Technical Support, Windows Support, Office365, Construction IT Support, IT Technician, IT Support Buckinghamshire, Onsite IT Jobs, Office-Based IT, IT Admin Jobs ....Read more...
The successful candidate will be working within the technical services side of our business; Testing, configuring and fault finding on a huge range of technology related hardware.
Ideal candidate should have some basic knowledge and more importantly a keen interest in laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault finding of various IT and Audio Visual Hardware
Providing Hard Drive / Solid State disks erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and Audio Visual Hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:
Level 3 Information Communications Technician Apprenticeship Standard
Functional Skills in maths and English if required
Blended on/off the job training and location to be confirmed
Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Our mission is to provide high quality care and support to individuals on the autism spectrum and with learning disabilities; meeting their needs and aspirations and empowering them to learn and grow through an integrated network of services across the South-East.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Customer care skills,Team working....Read more...
We're working with an exclusive private club to find a talented and proactive IT Manager to join their team.This is a hands-on role managing day-to-day technology operations across the club, offices, and retail spaces - ensuring all systems run smoothly while delivering high touch support to staff and stakeholders. You’ll also take the lead on infrastructure projects, vendor coordination, and IT strategy.It’s an exceptional opportunity for an experienced IT professional who thrives in luxury hospitality environments and values both technical precision and service excellence.Requirements:
5+ years’ experience in IT support or management, ideally in hospitality or high-end environmentsStrong communication skills and ability to support executive-level usersSolid understanding of infrastructure (Cisco, Meraki, Azure) and desktop support (Windows/iOS)Experience managing vendors and leading projectsFamiliarity with platforms like Tevalis, Salesforce, NetSuite, or SevenRooms is a plus
Interested? Please apply today or send your CV to nas@corecruitment.com Due to volume, only shortlisted candidates may be contacted. Thank you for understanding.....Read more...
DUTIES AND REPONSIBILITIES
Ensure proper computer operation so that end users can accomplish business tasks. This includes receiving, prioritising, documenting, and actively resolving end-user service desk requests and escalating incidents when considered appropriate and necessary to maintain user expectations. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as requiring that the individual give in-person, hands-on help at the desktop level.Proactively help teams across the BFI to use their corporate technology to work smartly and safely, improving productivity, collaboration, and security.
Operational Management:
Build rapport and elicit problem details from service desk customers
Provide first contact support for incoming requests, and prioritise incidents and service requests in a professional manner, aligned to our SLA
Escalate incidents to a suitable technician when required. Work alongside other team members to triage service requests and incidents using an ITIL framework
Record, track, and document the service desk incident-solving process within our ITSM ticketing system, including all successful and unsuccessful decisions made and actions taken, through to final resolution
Use remote tools and diagnostic utilities to aid in troubleshooting.
Research solutions through internal and external knowledge base as needed and provide suggestions for continual improvement
Provide 1st line support resolution for Windows, MacOS and iOS-based devices and systems
Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined
Provide on-site support on a rotating basis from any BFI hub
Perform preventative maintenance, including checking of workstations, printers, peripherals, meeting rooms & AV equipment, and public-facing technology within our venue
Organise and maintain our storage locations and keep our asset database updated
Assist in the secure disposal of retired equipment and maintain accurate records
Provide support for our Multi-Function Devices, including toner replacements, coordinating repairs and related software issues.
Provide basic networking support, including patching, cable runs and diagnosing endpoint connectivity issues
Assist in building, securing, testing and deploying end user hardware, and support the handover process to new and existing staff
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
ICT (Information Communications Technician) level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a level 3 IT qualification
Training Outcome:
Potential for permanent role after completion of apprenticeship for the right candidate.
Employer Description:The British Film Institute (BFI) is the UK's lead organization for film and the moving image. It's a cultural charity and distributor of National Lottery funds, dedicated to promoting and preserving filmmaking and television in the UK. The BFI also manages the BFI National Archive, one of the world's largest and most important collections of film and television.Working Hours :Monday- Friday
(9:00am- 5:30pm).
Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience,Positive attitude,Motivated,Hard-working,Willingness to learn,Hardware and software,Excellent time management....Read more...
To learn about how to build and deploy PC workstations, laptops, tablets and Smart Phones
Assist on the helpdesk to log calls reporting hardware and software faults on workstations, telecommunications equipment and IT peripherals
Assist with the installation and maintenance of network equipment and cabling
Assist with the installation, support and use of desktop application software
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying
Training Outcome:
Further progression may well be available in other areas within our sector, upon successful completion of the apprenticeship
Employer Description:West Suffolk Council is an extremely ambitious and dynamic local authority with a workforce of over 700 employees. We provide healthy, safe and vibrant places to live and work. Few other employers play such a pivotal role in the community. That's a great responsibility but also very rewarding and something that really makes a difference.Working Hours :37 hours worked flexibly per week, Monday to Friday, exact range of shifts/core hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
Answering and logging IT helpdesk calls
Resolving technical queries and helpdesk tickets
Reinstalling desktop operating systems
Diagnosing remote PC faults for business clients
Monitoring and maintaining server backups, antivirus updates, and system logs
Building and configuring PCs
Installing new PCs and integrating them into client networks
Conducting PC health checks and basic maintenance
Preparing reports on helpdesk activity and performance
Performing IT admin tasks such as password resets and user account setup
General administrative and office duties including greeting visitors and keeping the workspace tidy
Completing additional tasks as directed by management
Training:Advanced Level Apprenticeship in IT Digital Support Technician consisting of:
Level 3 Apprenticeship in IT Digital Support Technician
Level 2 Functional Skills in mathematics
Level 2 Functional Skills in English
You will be required to attend a half-day session at the training centre per week where you will work towards any functional skills that are required, alongside enhancing your IT knowledge and capabilities. Additional off the job training will also be required as part of the apprenticeship.Training Outcome:After the apprenticeship, there may be an opportunity for you to advance in the workplace or go on to higher education. Employer Description:Providing IT support in Hull, and the full Yorkshire region, Jupiter IT have been delivering their cyber-security-focused managed IT services to businesses since 2007. Established by three NHS IT consultants, Jupiter IT was built on the strong belief that local businesses deserved a better calibre of IT support and consultancy from an organisation that has their best interests at heart.Working Hours :Monday to Friday, 8:30am - 5:00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative....Read more...
First line desktop support to internal colleagues
PC & Laptop software build, configuration & repair
IT Peripheral support, setup & configuration.
Software loading & configuration
Application support: Microsoft Office, CRM & Finance systems
Support of LAN & WiFi networks
Support of fixed line & mobile telephony
Procurement of IT equipment
Escalation of issues & communications with third party service providers
Support of internal IT & System projects
Enforcement of IT policies & Information Security practices
Training:Information Communication Technician Level 3 Apprenticeship Standard:
Qualification together with on site training by the employer.
For those starting at Advanced (Level 3), the expected duration would be eighteen months plus 4 months End point assessment stage)
There is an opportunity to progress on to the Higher Apprenticeship (Level 4) and ultimately on to a Degree Apprenticeship.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Progression onto 2nd line duties and exposure to greater levels of responsibility and learning. Learning through involvement in other project areas. Potential for full time employment after apprenticeship completion.Employer Description:Slicker Recycling is the UK’s leading specialist in sustainable waste management, proudly serving over 30,000 customers nationwide. With a strong focus on innovation and environmental responsibility, Slicker transforms waste oil and other hazardous materials into valuable resources through cutting-edge recycling technologies. Their state-of-the-art re-refinery reduces carbon emissions by over 30%, supporting a true circular economy. Backed by a dedicated team and a nationwide fleet, Slicker delivers reliable, compliant, and eco-friendly solutions that help businesses meet their green goals — all while working toward a zero-waste-to-landfill future. Working Hours :Monday - Friday, shifts TBC.Skills: IT skills,Organisation skills,Problem solving skills,Team working,Initiative....Read more...
Technical Support Engineer
100% Office-based Role NE36 0PQ
Day Shifts Monday-Friday
Starting Salary £29,000 per annum
33 Days Holidays, Specialist Training
Do you have a background in tech support within the IT, engineering, or manufacturing sectors? If so, this new Technical Support Engineer position could be the perfect next step for you.
My client is looking to recruit a highly motivated and technically skilled Service Support Engineer to provide technical support for their specialist laser engraving machinery. This role will be responsible for troubleshooting customer issues, providing technical guidance, and ensuring optimal system performance.
The Role - Technical Support Engineer:
- Delivering prompt and comprehensive technical support to customers daily by telephone, email and TeamViewer (remote access) through our CRM system (Salesforce)
- Conducting upgrades, diagnosis, and resolution of issues with customer machines, ensuring optimal performance and functionality.
- Prepared and generated quotations for consumable parts, spare parts, servicing and repair work through SAP and CRM system, guaranteeing accurate and timely communication with customers.
- Organise and support a team of field-based engineers.
- Liaising with other departments to ensure maximum customer satisfaction during machine installations and service visits.
- Provide in-depth documentation for cases that require escalation
- Ensuring thorough and detailed information is available for effective troubleshooting and resolution.
- Provide support as needed for the installation and commissioning of laser engraving machines at customer sites.
- Install and configure software for end users.
- Ensure customer cases are solved quickly and efficiently.
The Right Person
- Has a strong IT and network background
- Strong working knowledge of remote desktop tools
- Excellent problem-solving and analytical skills.
- Proficient using a CRM system for caseload management or similar
- Happy to work in a fully office-based role.
- Commutable to NE35 postcode daily with use of own vehicle.
- Holds a full UK driving licence.
- Happy to travel for product training.
Salary/ Package
- Salary £29,000-£32,000 DOE
- Extensive training and personal development
- Day shifts: Monday to Friday, 9am-5pm
- Full Company product training
- 25 days holiday + statutory bank holidays
- Company Pension Scheme
Interested? To apply for this Technical Support Engineer position, here are your two options:
- "This is the job for me! When can I start?" - Call now and lets talk through your experience. Ask for Emma Gilmore on 0116 2545411 between 7.30am - 4.30pm.
- "I think I'm right for this position, but I'm not sure I have enough to get an interview" - Click "apply now" so I can read your CV and come back to you - emmag@precisionrecruitment.co.uk
PPDEL....Read more...
IT Support:
Provide technical support and maintenance for IT desktop
Install and maintain workstations and laptops
Support IT/CAD Manager in reviewing IT systems
Support internal telephone system and external telecommunication suppliers
Provide technical support and maintenance for printers
To assist with other departmental duties where necessary
Liaise with IT Manager
Software Support:
Assist the IT/CAD Manager to maintain and monitor software subscriptions (Adobe, Bentley, Autodesk, Rhino)
Support staff on the latest software and general day-to- day technical issues
Maintain and support cloud-based email (Office 365)
Assist IT/CAD Manager to propose and implement new software solutions and systems as required to meet company objectives
System Management:
Liaise with architects and provide assistance in use of web-based document control systems I.E. Newforma
Additional information:
We use Autocad and Revit software packages to develop most of our projects (some legacy projects delivered in Microstation)
Further training can be provided but we require individuals who can become quickly established on projects, so some experience of Revit in particular is essential
We work as a collaborative and proactive studio where communication and knowledge sharing is encouraged
Project work is supported by a programme of lunchtime talks, construction site visits and office trips
Training:This apprenticeship is delivered as a weekly day release at our campus in Stratford, E15. You will be required to attend college once a week.
Level 4 Network Engineer
Behaviour, Skills and Knowledge
Training Outcome:There is an opportunity to secure a permanent position after successfully completing the apprenticeship. Employer Description:Founded in 1991 Haworth Tompkins is a Stirling Prize-winning architectural practice of 100+ people, working across the Culture, Housing, Mixed Use, Industrial, Education and Masterplanning sectors. We are an Employee Ownership Trust, a B Corp, founding members of Architects Declare and named the AJ100 Practice of the Year in 2020 and 2022.Working Hours :Monday – Friday
9am to 5.30pm (with one hour for lunch)
Operating core hours
Offsite training when required based on Apprenticeship requirementsSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM
Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations, smart devices, printers)
To either resolve or escalate incidents and service requests in a timely manner and according to service level agreements (SLAs)
To carry out the following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately
Troubleshooting / repairing desktop PC's, laptops, and installations
To carry out user administration (e.g., new starter account creation/leaver)
To provide input to process documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Ebiquity is the world leader in media investment analysis. Trusted by more than 75 of the top 100 global advertisers – and 500 more worldwide.Working Hours :8.00am - 4.30pm or 9.30am - 6.00pm. Initially you will be fully office based, eventually working from home on a Friday and Monday every other week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working....Read more...
Provide technical problem resolution in response to customer calls/change requests received via the Service Desk. Problems could be either hardware or software related.
Provide first line fault resolution for all ICT users.
Install new and relocated ICT equipment at sites as directed.
Undertake routine support, maintenance and troubleshooting of all hardware and software connected to the corporate network inline with agreed procedures.
Undertake performance monitoring of all hardware and software connected to the corporate network inline with agreed procedures.
Working with the ICT Technician to ensure the ICT inventory is kept current and is updated inline with agreed standards.
Provide support to users of the dial-in / remote access services.
Undertake fault finding and fault resolution within agreed timescales. Ensuring customers are kept informed of the status of their fault calls so they are aware of progress towards resolution.
Assist in the design, planning, installation, maintenance and smooth operation of PCs and peripherals.
Provide support and maintenance of desktop applications, in particular the Microsoft Office suite and Microsoft Exchange.
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:Future prospects:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Bromsgrove District and Redditch Borough Councils are neighbouring authorities with big ambitions, but each has their own distinct aims, political priorities, customer needs, demographics and commitment to equality and diversity.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Customer care skills....Read more...
Logging and triaging tickets (phone/email)
New laptop/desktop setups
1st line support tickets
Workbench jobs
IT documentation
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
You will be working with the Service Desk team, overseen by the Manager and Senior Engineer supporting a large number of customers and grow solid skills to become a fully trained Cloud Engineer
We are hopeful that if we are the right fit for one another, a full time role may be available for you after the apprenticeship so we continue to grow your skills and our teams capacity
Employer Description:Extech Cloud is a forward-thinking IT managed service provider (MSP) and Microsoft Solutions Partner based in Burgess Hill, West Sussex. Specialising in proactive IT support, cloud transformation, cybersecurity and modern workplace solutions, Extech Cloud helps small to mid-sized businesses across the South of England streamline their operations and embrace digital change. Their services include Microsoft 365 optimisation, Azure cloud solutions, VOIP telephony and robust data protection strategies tailored to each client’s needs.
What sets Extech Cloud apart is their people-first approach. They focus on simplifying IT for their clients, enabling teams to collaborate effectively and securely from anywhere. With a strong emphasis on customer service, innovation and continuous improvement, Extech Cloud positions itself as a trusted partner for businesses looking to grow through technology.Working Hours :Monday to Friday, 9.00am - 6.00pm with 1 hour lunch break.Skills: Communication skills,Customer care skills,Team working....Read more...
To assist the IT Team as needed, contributing to the efficient and effective operation of the area
Assist in the support of desktop computers running operating systems including Windows, IOS & Chrome
Assist in support of college owned mobile devices, including laptops, tablets & mobile phones
Maintain up-to-date knowledge of computer equipment and assist with its installation
To become proficient in the application and use of a wide range of IT systems and processes
Receive and respond to incoming support calls and/or e-mails regarding computer & mobile device technical problems
Manage daily tasks to ensure service levels are achieved and proactive maintenance and change implementation objectives are met
Perform onsite analysis, diagnosis, and resolution of computer hardware problems and recommend and implement corrective solutions, including offsite repair as needed
Document instances of computer equipment failure, repair, installation, and removal
Tag or label IT equipment owned by the college; periodically audit inventories to mitigate risk of damage or theft
To provide technical and operational support to Events
To support College policies, procedures and quality assurance systems. To conduct aspects of all duties and responsibilities in line with the College’s Health & Safety Policy in the interests of themselves, other colleagues and students
To perform such other reasonable duties commensurate with the grade of the post as required by the Principal and Chief Executive
Training:
Level 3 Information Communication Technician Apprenticeship Standard
Location - Darlington College
Working 5 days per week inclusive of 1 day release for study at Darlington College
Training Outcome:
There may be an opportunity to secure a long term position after successful completion of the apprenticeship
Employer Description:Here at Darlington College we provide a huge variety of courses to suit the ambitions of every single student. Whether you are leaving school, considering a return to education, looking to enhance your career development, an employer seeking training for your employees, or simply want to learn for fun – we have a course for you. Our college is a state-of-the-art facility which offers varied learning with inspirational teaching from a wealth of experienced tutorsWorking Hours :Monday - Thursday, 8.30am - 5.00pm, Friday, 8.30am - 4.30pm with day release to College.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Prioritise workload....Read more...
Provide first line support to technical customer queries via phone, email and face-to-face contact
Monitor, investigate and resolve issues where possible
Prioritise and allocate incidents and tasks subject to client SLA's
Ensure all incidents are recorded in the appropriate management systems
Provide clear updates on progress to both the business and our clients
Assist internal users with desktop support
Create and enhance support documentation where necessary
Work with the infrastructure and development teams to make systems improvements and deploy applications and services
Automate the operation of everyday tasks and requests
Assist in writing and executing functional test plans from client requirements
Provide support for a growing number of applications both in our data centres and remotely at client locations
Work with other areas of the business to support client requirements
Help build the team to support the business further
Investigate new ways of working and suggest ideas for growing the company and improving customer service
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
Potential for a full-time, permanent position if apprenticeship completed successfully
Employer Description:TruOffice are and outsourced IT managed service provider (MSP), based in Henley on Thames, London and services areas surrounding those locations.
As a small firm ourselves, we take care of our customer’s needs personally. One-to-one attention means we take the time to understand what our clients’ business (and personal) motivations are, what their pains are and then use technology to solve all these elements so our customers can run a successful business.Working Hours :Monday to Friday, 8.30am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills....Read more...
Assist user queries to completion and to acceptable time scale
Escalate problematic user queries
Liaise with third party support providers to resolve any user queries
Deliver the new starters and leaver process for all new starters and leavers in a timely manner
Ensure relevant software is installed, licenced, up to date and available to appropriate users in a timely manner
Create user accounts, manage permissions, and disable accounts in line with company requirements
Assist patch management, investigate and repair any failures
Support new & existing server/cloud-based enterprise applications, desktop applications and mobile applications
Configure and setup workstations to the company specifications
Repair and resolve technical problems with workstations
Check new IT equipment on arrival and configure and install as required
Assist in configuration and support routers and access points
Assist all moves and changes in association with head office, new site openings and closures including all equipment setup requirements
Undertake ad hoc projects which are consistent with the nature of the job and its level of responsibility
Support the IT Team to deliver
Training:
Information Communications Technician Level 3 Apprenticeship Standard
Bi-weekly live training sessions delivered remotely by your ICT Tutor
Training Outcome:
We are looking to offer full-time employment upon successful completion of the apprenticeship
We believe in developing our talent internally and have a clear and personalised progression route for each of our employees which is reviewed annually
Employer Description:Partnership Education Ltd (PEL) is a growing IT Managed Services Provider, working with schools, nurseries and colleges operating within the Three Counties. You will be part of a supportive and friendly team with ambitious growth plans, and excellent CPD and career progression opportunities.
100% of our customers are educators of young people. All of our services are geared around the specific needs of schools and ensuring everything we do is focused around improving pupil outcomes.
We are looking for motivated, hard-working people who are passionate about technology and working in the education sector. We have fantastic career development opportunities, a structured Professional Development and rewarding Training Scheme.Working Hours :Monday - Friday, between 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Key Responsibilities:
Customer Relationship Management
Act as a key point of contact for tenants, letting agents, property managers, landlords, surveyors, and commercial businesses
Answer incoming customer queries with professionalism and accuracy
Manage customer accounts, ensuring satisfaction and repeat business
Onboard new customers and nurture long-term relationships
Job & Contractor Coordination
Coordinate and schedule internal teams and subcontractors contractors to carry out planned and reactive maintenance works
Build and maintain positive relationships with subcontractors and suppliers
Manage job progress from instruction to completion, ensuring deadlines and quality standards are met
Use our job management system to schedule work, update job status, and maintain accurate records
Operations & administration
Order materials as required for jobs
Maintain up-to-date price lists and ensure accurate desktop quoting in a timely manner
Prepare and issue customer invoices in a timely manner
Monitor job profitability and assist with cost control
Ensure all works are aligned with client expectations and company procedures
Sales & Business Development
Support the sales team to attract new business
Follow up with leads and opportunities to grow our client base
Support onboarding processes for customers
Identify upselling or cross-selling opportunities within existing accounts
Skills & Experience Required:
Computer literate and confident using job management or CRM systems
Strong communication skills with the ability to build rapport easily
Commercially aware with good sales and negotiation skills
Strong numerical and organisational abilities
Comfortable working in a fast-paced, reactive environment
Quick learner with the ability to manage multiple tasks simultaneously
Training:During this advanced apprenticeship, you will learn a vast range of knowledge, skills and behaviours, covering topics such as project management, systems & processes, business structures and so much more.
You will undertake the ground-breaking Professional Apprenticeships Business Administrator Level 3 qualification. Professional Apprenticeships hold the title of Bristol and Bath Apprenticeship Training Provider of the Year for 2021. They also boast the highest Ofsted rating, which only a select few training providers in the region have.
The programme is designed to mould you into a high-level, all-rounded business professional. You will learn in detail about business communication, organisation, managing change, problem solving & much more.
These modules are designed to jump-start your career and make you stand out in an increasingly competitive field, boosting your future earning potential.Training Outcome:There will be exciting progression opportunities for the right candidate.Employer Description:Notion 4 offer:
· A collaborative and supportive working environment
· Opportunities for growth and development within the company
· Exposure to a wide variety of clients and project types
· Competitive salary based on experienceWorking Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Role Climate17 are working alongside well-established, UK-based, asset management firm who specialise in the entire project lifecycle, from origination through to operations of renewable energy and power gen assets. The BESS Field Service Engineer will perform planned and preventative maintenance, troubleshooting and warranty repairs along with commissioning activities on energy storage units at various BESS sites. Responsibilities Maintain Energy Storage Systems to a high standard by carrying out regular inspection and maintenance, annual capacity tests, trouble shooting and reactive maintenance worksPerform system software and firmware upgradesMonitor operation performance monitoring and data assessmentProvide phone support and remote diagnostics to customersTroubleshoot equipment located at BESS sitesManage spare partsResponsible for safety work complying with local safety regulations and safety standardsConduct risk assessment and implement safety measuresKeep up to date with any administrative duties such as timesheets, daily vehicle checks and providing daily job logs describing issues and actions taken during service tripsAssist the in-house system engineering group in product development and/or project workProvide suggestions based on field experience, to improve the products Requirements: Qualification in an electrical/ electro-mechanical disciplineECS Gold Card - EssentialPrevious electrical or multi skilled maintenance experienceBasic IT skills (Word Processing, Outlook, Excel, IP and software for troubleshooting)Qualification of working on Site safelyThis role involves travelling to different sites. Overnight stay or international travel may be requiredWorking experience with BESS - preferredWorking knowledge of HV/LV power electronics including inverters / converters / Transformers - preferredPrevious HVAC training and F-Gas qualification - preferredStrong understanding of IT related subjects, CMD, remote desktop connections, networking (subnet, VLANs, static IP/DHCP), MODBUS/TCP protocols - preferredC&G2391-5 Test & Inspect or equivalent - preferredFamiliar with BS7671 - preferredHV authorised person - preferred Location: Field based, Bristol region About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment or resources in order to participate in the job application or interview process, please let us know.....Read more...
Are you a confident communicator with a passion for people, ideas, and growth? Do you want to kickstart your career in a fast-paced, dynamic environment where your voice matters? We’re looking for an Apprentice Account Executive to join our team and learn the ropes of account management while making a real impact from day one.
Key Responsibilities:
As a Multi-Channel Marketing Apprentice/Account Executive, you will:
You will assist with marketing strategies by preparing planning and evaluation documents and presentations for campaigns, market research, and stakeholder communications
You will conduct marketing research using both primary (e.g. surveys) and secondary (e.g. keyword tools, desktop research) methods to gather insights and support campaign planning and performance evaluation
You will interpret and use research data to inform marketing decisions, targeting, planning, and campaign delivery
You will create, edit and source content for various marketing channels—such as websites, email, social media, sales materials, events and affiliate platforms—ensuring brand consistency and alignment with marketing objectives
You will manage marketing materials and assets, organising both offline and digital resources in compliance with company processes
You will support day-to-day marketing administration, including campaign coordination across email, PPC, SEO, CRO, Analytics and web development
You will maintain accurate customer data using CRM systems to support relationship management and marketing activities
Apprentice Account Executive Review Date: Jun 25
You will keep up to date with marketing trends and digital technologies, applying them to improve marketing performance
You will assist in budget tracking and activity monitoring, ensuring marketing spend aligns with agreed plans and company processes
You will evaluate marketing performance, helping to monitor, analyse and optimise campaigns to meet strategic objectives and demonstrate return on investment
Training:Multi-channel marketer Level 3 Apprenticeship Standard:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Multi-Channel Marketer and Certified Digital Marketing Professional by DMI, with training in how to:
Master the art of crafting compelling content tailored for diverse audiences and a variety of marketing channels, ensuring sensitivity and effectiveness in communication
Analyse and integrate information from the multi-channel marketing landscape to inform and optimise both short-term tactics and long-term strategies
Implement secure, innovative solutions using a broad spectrum of digital tools and platforms, ensuring seamless user experiences while achieving marketing objectives
Conduct comprehensive reviews and analyses of multi-channel marketing activities, measuring success and providing actionable recommendations for enhancement
Create and interpret insightful analytical dashboards utilising advanced digital tools, facilitating data-driven decision-making
Strategically plan, execute, and manage comprehensive marketing campaigns across an array of digital and traditional media platforms
Training Outcome:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance
Employer Description:We create digital experiences. We’re Ascensor, a friendly and innovative team of expert digital designers, developers and marketers based in Leeds. Leeds #DigitalAgencyLeeds Our web design, ecommerce and digital marketing services are constantly evolving, pushing boundaries and delivering exceptional results. Our strategic focus on website performance, return on investment and customer service has driven our digital agency forwards, for more than 15 years.Working Hours :Monday to Friday.
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Written communication skills,Enthusiasm,Curiosity,Willingness to learn,Self-motivated learner,Target and deadline focused,Driven team player,Ambitious,Can-do attitude....Read more...
As the first point of contact for all Golfbreaks Back Office and Contact Centre staff, the IT Desktop Support Technician plays a vital role in assisting colleagues with software and hardware issues or queries. This includes ensuring that all support calls are answered promptly, accurately logged, and managed efficiently, delivering immediate resolutions where possible and escalating more complex issues to other team members or third-party vendors when appropriate. The ideal candidate will possess strong communication skills, a methodical approach to problem solving, and the ability to make decisive, well-informed decisions. A talent for finding and implementing effective solutions is essential. This position operates in a dynamic, fast-paced environment, where each day brings new challenges. A tenacious attitude, eagerness to learn, and the ability to adapt quickly will be key assets. The role also demands exceptional attention to detail, organisational and prioritisation skills, and a collaborative team mindset. Being customer-focused, solution-oriented, and open to change is highly desirable.
What you will be doing:
Support: Respond to all 1st line support requests and issues from internal and external staff in line with defined service level targets, ensuring timely and effective resolution or escalation
System Health Monitoring: Perform proactive checks on Golfbreaks hardware, software, and IT services to ensure ongoing efficiency, availability, and security of the infrastructure
Maintenance: Maintain, and where appropriate, repair components of the physical and virtual environment to ensure systems remain operational, current, and accessible to end users
Hardware and Software Tasks: Carry out software installations, updates, and hardware upgrades as required to support user needs and system performance
Business Continuity: Manage the organisation’s primary backup systems and data in accordance with the documented Business Continuity strategy to ensure consistent and reliable backup availability
Documentation: Produce and maintain clear, accurate documentation of IT systems, processes, and workarounds for both end-user guidance and internal IT reference
Project Work: Support the development of existing systems or implementation of new technologies by contributing to assigned project tasks as needed
Training and User Guidance: Provide ad-hoc advice and informal training to end users to enhance their understanding and effective use of available technologies, improving day-to-day efficiency
What we are looking for:
Excellent verbal and written communication skills
Strong attention to detail
Patient and methodical approach when resolving user issues
Self-motivated, with a collaborative team-oriented mindset
Consistently positive attitude towards all aspects of the role
Naturally tech-savvy and an enthusiastic problem solver
Excellent time management and the ability to prioritise tasks effectively
Eagerness to explore and work with new and emerging technologies
Training:
ICT (Information Communications Technician) Level 3 Apprenticeship Standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualifications
Training Outcome:Tech and digital professionals earn an average salary of £52,500 per year, so this apprenticeship could be the start of a very promising and profitable career.Employer Description:One of the world's largest & most established golf travel companies.
Golfbreaks was formed in 1998 by Chief Executive, Andrew Stanley. Now, from offices in the UK, US and Denmark, we organise golf breaks, holidays and tournament experiences at over 2,000 resorts and golf courses in the UK, Europe, and further afield.
As the world's #1 rated golf tour operator with over 25 years’ experience sending more than 3.5 million golfers away, we are the Golf Travel Experts, known for delivering outstanding choice, value and service, with the reassurance and security of booking with a fully bonded travel company (ATOL and ABTOT in the UK).Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Passion for ICT,Motivated,Hardware and software,Hard-working,Troubleshooting....Read more...
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Onsite & Remote IT Support TechnicianLocation: Central LondonSalary: £35,000 About the company Our client is a well-established Managed Service Provider based in Central London. Position Overview You’ll be the primary point of contact for clients, providing both on site and remote support. This role is for someone who enjoys both desk work and outgoing meeting clients. Responsibilities
Client Interaction: Engage directly with clients, offering solutions and support for IT-related issues.Project Management: Oversee projects from initial diagnostics to final resolution, including onboarding/offboarding staff, and conducting inductions.Technical Mastery: Handle desktop, application, and network support, including installation of networking equipment like switches, routers, and firewalls.Networking Expertise: Work with TCP/IP, VLANs, and various networking hardware—ideally UniFi, Aruba, and Cisco.Collaborative Troubleshooting: Work alongside third-party technical teams to support PDQs and ePOS systems, with ample training provided.
Candidate Requirements Essential Skills and personal qualities
Communication Pro: Exceptional written and verbal communication skills.Tech Savvy: Experience with managing both PCs and Macs in a business environment.Cloud and Software: Familiarity with managing Office 365 or G Suite environments.Networking Knowledge: Proficient in networking hardware, with a strong understanding of TCP/IP protocols and the ability to troubleshoot network issues.Security Skills: Experience with firewalls, security software, and modern internet technologies.Experience in Hospitality: Prior experience in the hospitality sector is highly beneficial.
This role mainly works with small businesses across London, you won’t be touching security or client servers (In house servers in place). You’ll need to be able to go to client sites from day one to do patching and crimping, So strong customer service is needed. Apply now to Just IT or email soniab@justit.co.uk and we will review your application. If you are suitable for the role, we will be in contact to discuss this opportunity.
....Read more...
The ideal candidate will be someone who will grow in their role with the potential to develop into a full Marketing Assistant.
Main Duties:
Supporting the Marketing Manager across all areas, including;
Be the first point-of-contact for all administrative marketing tasks
Deal with general administrative/marketing tasks
Dealing with customers over the telephone in a professional manner.
Design & artwork of adverts and products (Illustrator)
Social media content and scheduling
Update the company website, ensuring maintenance of all web listings, imagery, descriptions, pricing and categories
Website and social media analysis
Media tracking
Work to deadlines/timescales
Using Microsoft Packages in particular Word, Outlook, Excel, Publisher and PowerPoint
Use Facebook, Twitter, YouTube, Instagram, Hootsuite and Hubspot
Use Illustrator, InDesign, Photoshop and Video Editor
Review, monitor and analyse online activity and provide recommendations and insights to others
Updating and tracking of the marketing pipeline
Monitor emails and respond to customer enquiries
Generate ideas to increase communication activity across all channels
Photography and video of events, activities and products
Promotion of a variety of products and campaigns
Research
Print/email reports
Oversee the internal and external management and distribution of printed material
Send mail shots by post and email
Data handling, including GDPR compliance checks and updates
Handling of incoming calls and queries
Liaise with all departments across the organisation to gather, define, collate, schedule and assign work requests
Liaison with external marketing agencies, external supporters and events companies
Act as a Brand Ambassador, ensuring the brand is used correctly and consistently across the entire organisation and all stakeholders
Contribute to the development of marketing plans
Assisting all members of the team as and when required
Apprenticeship Programme Requirements
As part of your contract of employment with regards to your Digital Marketing Apprenticeship Programme, you are required to:
Attend and be punctual for all lessons
Complete all assignments with regard to your apprenticeship by the required timeline.
Attend all work-based training/support sessions
Training:To achieve the apprenticeship the candidate builds up a portfolio of work-related evidence.
The apprentice will do this by completing projects. The apprentice will attend weekly taught classes on Teams to cover the technical knowledge and understanding and have reviews every 8 weeks.
A candidate will need to be able gain knowledge and build up a portfolio of work-related evidence covering the duties below:
Duty 1 Contribute to the marketing plan, delivery or evaluation of strategic marketing activity through the creation of written planning and evaluation documents and presentations, e.g., marketing campaign, market and customer intelligence research, communicate and present to stakeholders, agencies and internal teams.
Duty 2 Use appropriate primary and/or secondary research methods including survey tools, key word research tools and desktop research to gather marketing insight or evaluation.
Duty 3 Use research data to inform marketing decisions, targeting, planning, delivery.
Duty 4 Source, create and edit content in collaboration with colleagues for appropriate marketing channels, such as website, email, social media, sales materials, affiliate marketing or event displays, ensuring that brand guidelines are met in order to achieve marketing objectives.
Duty 5 Support and manage the cataloguing of offline and digital marketing materials and assets in line with marketing regulations and legislation including sustainability of hard copy and digital campaigns, e.g., storage and organisation of marketing materials, administering creative asset management systems, recycling/circular economy/energy consumption.
Duty 6 Publish, monitor and respond to editorial, creative or video content via website, social media/video sharing platforms, offline platforms.
Duty 7 Support the administration of marketing activities, e.g., organise a webinar or online/offline event; run an email campaign, run a pay per click (PPC) campaign, support press, advertising and PR activity, and partner marketing activity.
Duty 8 Use the organisation’s customer relationship management system (inhouse or externally sourced) to maintain accurate customer data and relationships are managed in the pursuit of marketing goals.
Duty 9 Identify and use relevant/emerging trends, solutions and technologies to implement effective marketing activities.
Duty 10 Contribute to the monitoring of marketing expenditure and activities to a specified budget and plan in line with company processes.
Duty 11 Monitor, optimise, analyse and evaluate marketing campaigns and channels in order to deliver on marketing objectives for the organisation and/or clients, measuring marketing delivery effectiveness.
The Multi-Channel Marketer Level 3 Apprenticeship Standard will involve an End Point Assessment at the end of the programme; the independent external assessor will assess each element of the end point assessment and will then decide whether to award successful apprentices with a fail, pass, a merit or a distinction.
The end point assessment includes an assessment of all the requirements of the standard, including, competencies, knowledge and behaviours. It takes place in the final few months of the apprenticeship, using four assessment methods:
This End Point Assessment has 2 assessment methods.
Assessment method 1 - Written project report with presentation and questioning:
Assessment method 2 - Interview underpinned by portfolio of evidence:
End Point Assessment involves:
Portfolio of work, practical, observations, tests, projects and professional discussion.Training Outcome:There is a strong possibility that you will gain a permanent position (subject to availability), following successful employment as well as achievement of the full apprenticeship programme.
There may also be further apprenticeship/other training available following successful employment and achievement of the apprenticeship qualifications.
The salary may start higher than the minimum, subject to experience and it will increase after a probationary period, subject to meeting targets.Employer Description:Sale and manufacture of work at height equipment and associated maintenance & inspection; training and hire.Working Hours :Monday to Friday – 8.30am – 5.00pm.
Lunch ½ hour per day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Good MS office skills,Social Media experience,Use Word, Excel, Outlook,Creative frame of mind,Enthusiasm and self-motivation,Genuine interest in marketing,Desire to learn and develop,Desirable-working in an office,Desirable: Customer Experience,Desirable:Marketing Experience,Excellent attendance,Excellent Timekeeping,Ability to use initiative,Friendly and approachable,Eager to progress,Technologically savvy....Read more...
