Desktop Support Analyst – Financial Services Technology – London
(Key skills: Desktop Support, Windows 10/11, Office 365, Active Directory, Azure AD, Exchange, Hardware Support, AV Support, Cisco CUCM, Networking, End User Support, Financial Services)
Are you a customer-focused Desktop Support Analyst who thrives in fast-paced financial environments? Do you enjoy providing hands-on technical support while working closely with business users and senior stakeholders? This is an excellent opportunity to join a high-performing financial services organisation supporting critical front and back-office users.
Our client, a well-established financial services firm, is seeking a Desktop Support Analyst to join their London-based technology team. You will provide high-quality end-user support across trading, corporate and operational teams, ensuring systems remain reliable, responsive and aligned with business needs.
In this role, you will deliver a blend of hands-on support and proactive service improvement across desktop, laptop and mobile environments. You will troubleshoot hardware and software issues, support Microsoft desktop technologies and provide excellent client-facing support to users across the business. The role also includes supporting meeting rooms and video conferencing solutions, ensuring seamless collaboration across global teams.
You will work with technologies including Windows 10/11, Office 365, Active Directory and Azure, alongside supporting Exchange environments, printers and shared resources. Experience troubleshooting networking and connectivity issues will be important, as well as managing user permissions, NTFS access and shared drives. You will also assist with device builds, deployments and lifecycle management across the organisation.
The position involves supporting telephony and collaboration platforms, including exposure to Cisco CUCM, as well as assisting with AV and conferencing setup. You will also support desktop hardware, peripherals and end-user devices, ensuring users are fully operational at all times. Strong troubleshooting ability and a proactive approach to service delivery are essential.
The ideal candidate will bring proven Desktop Support experience within a professional or financial services environment, excellent communication skills and a strong customer-first mindset. You should be comfortable working independently, prioritising incidents and supporting users at all levels of the organisation. Flexibility for occasional out-of-hours support may be required.
This is a fantastic opportunity to join a collaborative financial services technology team where you will play a key role in supporting business-critical users and maintaining a high-quality IT service.
Location: London, UK Salary: £55K - £60K + Bonus + Benefits
Applicants must be based in the UK and have the right to work in the UK.
NOIRUKTECHREC NOIRUKREC....Read more...
Desktop Support Analyst - London
(Desktop Support Analyst, IT Support, 2nd Line Support, Systems Administration, Office 365, Windows 10, Windows Server, Infrastructure Engineer, Support, Networking, Windows 10, Windows Server, Azure AD, Microsoft Intune, Desktop Support Analyst, IT Support, 2nd Line Support, Urgent)
Our client is a highly reputable specialist within the insurance market. They have been a market leader for many years and are currently on the lookout for an exceptional Desktop Support Analyst with previous support experience and excellent communications skills to support all IT infrastructure within this growing business.
The successful candidate will be expected to provide physical hands-on support, telephone support, systems administration including Office 365 and Windows and resolve day‑to‑day IT incidents to help keep the business running smoothly. You will be expected to support users with desktop, laptop, software and peripheral issues and escalate more complex problems to the IT Manager where appropriate, with lots of opportunities to learn how to resolve these issues independently. A basic understanding of Azure AD environments, some Network troubleshooting and any experience managing devices via Microsoft Intune, would be highly beneficial.
A strong communicator with a helpful, user‑focused approach is essential, as is a positive attitude, curiosity about IT Systems and a genuine desire to learn and progress. If you are proactive, keen to grow, and enjoy solving problems for people, this role will suit you perfectly.
This is a rare opportunity to join and have a huge impact within a truly exciting and established business. The company is quick to recognize talent and keen to nurture and develop it, as such your career with the company will go as far as your ambitions take you. The exceptional career opportunity really makes this an elite environment for Desktop Support Analysts.
Salary: £30k - £35k + Excellent Bonus + Unbeatable Benefits
To apply for this position please send your CV to Nathan Warner at Noir.
NOIRUKTECHREC
NOIRUKREC....Read more...
AV Desktop / Helpdesk Support Engineer – I am looking for a seriously good technically proficient Guru in the world of AV, supporting integrated AV systems. You will need to have the ability to diagnose system faults remotely and come up with new and ingenius way to fix issues. You will be able to communicate in a professional manner to clients on the phone / remotely to help through any problems that arise and have experience with call logging / ticketing systems. You will effectively manage your time to make sure all tickets are completed to match agreed SLAs. End user clients will be in the blue chip corporate world. You will also be supporting a team of av field service engineers where you will be the go to person to help them find a solution to any issue. If you have the relevant AV knowledge that encompasses the below please send your CV asap.
Crestron control / switching
Audio DSP, Audinate Dante QSC Q-SYS
Installation, Integration, Commissioning, Support, Service, Maintenance, desktop
Lighting, sound, audio
VC Poly, MTRs, Teams, Zoom
Boardrooms, Meeting rooms, Learning spaces, Auditoria, Corporate AV
IT networks, Cisco, Draytek, Microsoft
Logitech, Yealink, Neat, Bose
YOU MUST BE LIVING IN THE UK AND ALLOWED TO WORK HERE LEGALLY AND SHOW A CLEARLY DEFINED SKILL SET WITHIN THE CV
AV A-V A/V AUDIOVISUAL AUDIO-VISUAL AUDIO/VISUAL VIDEOCONFERENCE VC MTR POLY ZOOM TEAMS SUPPORT MAINTENANCE FIX HELPDESK DESKTOP MICROSOFT IPTV SHURE CRESTRON EXTRON CONTROL SWITCHING BERKS BERKSHIRE BUCKS BUCKINGHAMSHIRE BUCKS SURREY LONDON....Read more...
The successful candidate will join the technical services team, offering 1st line technical support that includes testing, configuring and fault-finding across a huge range of hardware and software.
The ideal candidate should have some basic knowledge and, more importantly, a keen interest in technology including laptops, desktop PCs, Apple hardware and server technologies.
Typical roles and responsibilities include:
Desktop PC and Laptop software builds and imaging
Testing and fault-finding of various IT and audio-visual hardware
Providing hard drive/solid state disk erasure and destruction techniques and processes
Erasing and configuring network infrastructure hardware
Auditing and logging IT and audiovisual hardware
Maintaining stocks of equipment
Following in-house procedures from start to finish
Training:The apprentice's training schedule will include:
Completion of a Level 3 Information Communication Technician Apprenticeship
Completion of Level 2 Functional Skills in maths and English (if required)
This training is completed during working hours at the employer, via a range of live online training sessions, self-learning and work-based projects.Training Outcome:
Full-time employment is expected once the apprenticeship is complete
Further training opportunities with Higher Level Apprenticeships are also available
Employer Description:Since 2008, our client's passion for horticulture inspired a truly national grounds maintenance, landscaping and green workplace services brand built on a simple yet powerful idea: to offer high-quality services at a competitive price while fostering lasting relationships with clientsWorking Hours :Monday- Friday, between 9.00am- 5.30pm.Skills: Communication skills,IT skills,Customer care skills,Problem solving skills,Logical,Team working....Read more...
Carry out desktop research to support property development projects (e.g. market research, local area analysis, supplier sourcing)
Maintain and organise digital and paper filing systems in line with company procedures
Manage and update company records, databases and documentation
Assist with preparing reports, documents and presentations
Handle incoming communications (emails, phone calls, correspondence)
Support meeting coordination, including scheduling and minute-taking
Ensure accurate data entry and record keeping
Provide general administrative support to the wider team
Training:
Full Business Administrator Standard - Level 3
On the job training/support in the workplace as necessary
Remote training every month backed up by regular site visits
College attendance/support available monthly if required
Employer to offer dedicated training time to support Off-The-Job training requirements
Training Outcome:Possibility of future progression options upon successful completion of Level 3 qualification. To be discussed at interview.Employer Description:APCA Group is a dynamic development company delivering leisure, residential and commercial projects across the UK. We are committed to quality, efficiency, and professional excellence in every stage of development.Working Hours :Monday - Friday 7.45 - 16.15, with 30 minute lunch break. Working hours to be discussed/confirmed at interview.Skills: Communication skills,IT skills,Customer care skills,Administrative skills,Logical,Team working,Initiative,Non judgemental....Read more...
Our client is a well-established local organisation in Poole, the business delivers specialist products and services to a diverse customer base across multiple sectors and relies on robust, modern IT systems to support its operations.
This is an excellent opportunity to join a stable company with a collaborative culture, strong internal support, and a commitment to continuous improvement. The successful candidate will become part of a small, professional IT team supporting users across the business.
You will act as a key point of contact for internal IT support, ensuring systems run smoothly and users receive timely assistance, the position is office based Monday to Friday paying up to £30,000pa DOE.
Duties for the Successful IT Support Technician
- Providing day-to-day technical support to staff
- Troubleshooting hardware, software, and connectivity issues
- Setting up new equipment and user accounts
- Maintaining systems through updates and preventative maintenance
- Supporting telephony and business applications
- Managing and resolving support tickets
- Assisting with IT projects, upgrades, and improvements
Skills and experience required for the successful IT Support Technician:
- Proven experience in an IT support or service desk role, or relevant IT qualifications
- Strong hands-on skills in diagnosing and repairing hardware issues
- Solid knowledge of Microsoft Windows desktop environments, Windows Server, and Microsoft Office
- Good understanding of basic networking principles (e.g. connectivity, IP, troubleshooting)
- Familiarity with business systems such as CRM, ERP, or IT service management platforms
- Highly organised with strong attention to detail and a logical mindset
Benefits for the Succesful IT Technician:
- Additional holidays for life events
- Holiday buy and sell scheme
- Maternity pay
- Free parking
- Free eye test
- Health and wellbeing scheme
If you are an experienced IT Support Technician looking for your next challenge, please apply with your CV and Yasmin will call you.....Read more...
Your job duties will include:
To provide 1st line, desk side and remote IT Support to all users
To escalate IT issues to the IT manager and/or IT team where necessary
Troubleshoot technical issues and escalate when needed
Repairing IT equipment within the office
Trouble shooting IT issues
Install, configure, and maintain desktop computers, laptops, mobile devices, and peripherals
Maintain endpoint securityTo complete internal user moves, including phones
To create new users and disabling expired accounts in accordance with HR requirements
Training Outcome:Potential position upon completion of the apprenticeship.Employer Description:Our core business is providing electrical contracting and solar PV installation for new-build housing. From our 22 branches we typically wire over 24,000 homes a year nationwide. Around 950 people make up our team, including around 700 directly employed site-based staff. We pride ourselves on offering long-term career progression for roles across the business, with over 70% of our managers in technical roles having first joined us as apprentices.Working Hours :Monday to Friday, 8.00am to 5.00pm, with an early finish on Fridays.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Initiative....Read more...
VCI’s technical support team is the engine room of the business, providing support for predominantly Windows-based desktop PCs and laptops, along with peripherals such as tablets, smartphones, and printers
The support team also oversees the proactive management and monitoring of client devices, networks and infrastructure, including firewalls, routers, switches, corporate Wi-Fi solutions and cabling
Most of the support is delivered remotely from our Pangbourne office with opportunities to work on-site for installation and on-site maintenance. Customer satisfaction is at the heart of what we do, and the successful candidate will be working as part of a team to continue delivering exceptional service experiences that exceed expectations and foster long-term relationships with our valued clients
Full training and support will be provided along with encouragement to develop and demonstrate an ability to work independently
Working within a small company, the candidate will also have a passing involvement with every facet of a running business, making this a perfect introduction to the working world
Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:VCI Systems is an established and respected IT service provider in the Thames Valley, with a reputation built upon its core values of honesty and accountability. VCI looks after the networks, systems and hardware of over 80 small and medium-sized businesses with an end user headcount of around 1,000 individuals.
VCI prides itself on an attention to detail which ensures a consistent, reliable and high standard of support for its clients. If you’re looking to develop your ICT abilities and help fuel the growth of a highly successful small business, this could be the role for you.Working Hours :Monday - Thursday, 9.00am - 5.30pm and Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills....Read more...
Resolve assigned IT helpdesk calls
Assist with all channels of communication into the helpdesk (phone, email, web portal)
To ensure that accurate, up-to-date information is maintained on all support ticket and the customer is informed on progress at regular intervals
Provide cover for the helpdesk between the hours of 7.30am to 5pm
Attend relevant meetings as required
Build a good rapport with all helpdesk customers
Perform hands-on fixes at desktop level, including installing and upgrading software, installing hardware and configuring systems and applications
Apply diagnostic utilities to aid in troubleshooting
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Greater Manchester Academies Trust (GMAT) is a multi-academy Trust which currently provides nursery, primary and secondary education in North Manchester, at the Manchester Communication Academy (MCA) and Manchester Communication Primary Academy (MCPA). We also provide associate leadership and management support to Collyhurst Nursery, a Local Authority maintained nursery and Children’s Centres.Working Hours :Days and shifts to be confirmed.Skills: IT skills,Customer care skills....Read more...
Managing office stationery, general supplies and consumables.
Assisting with asset monitoring and organisation.
Distributing/scanning mail.
Using the digital filing process to update electronic filing systems.
Exposure to the sales department and using a bespoke CRM system.
Working on live projects and liaising with field staff and clients as required.
Answering and screening telephone calls.
Answering queries in department mailboxes and troubleshooting where required.
Assisting with team projects, business organisation, continuity and improving company-wide processes.
Arranging contractors for facilities management.
Supporting the completion of business critical customer questionnaires.
Other ad-hoc tasks as required.
Training:Working towards completing Level 3 Business Administration Apprenticeship Standard. Work based learning with attendance at Hertford Regional College (Broxbourne campus) once per month for teaching sessions with Assessor.Training Outcome:There will be opportunities for progression and a permanent position subject to performance.Employer Description:1st Line Defence is one of the leading unexploded ordnance (UXO) risk mitigation companies in UK. We are dedicated to delivering solutions to deal with aerial-delivered unexploded bombs (UXBs) from both WWI and WWII, as well as UXO related to historical land use by the military.
Our services range from early-stage desktop risk assessments through to UXO support to construction projects, site investigation and offshore works. We are passionate about providing services with a friendly, open and ethical approach. With headquarters in Hoddesdon, Hertfordshire, we operate across the UK and undertake projects overseas.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Adaptability,Motivated to learn....Read more...
IT Support & Infrastructure:
Provide 1st line IT support for club staff, coaching staff and operational teams
Install, configure and maintain desktop computers, laptops, printers and mobile devices
Support Windows and/or macOS environments, including user accounts and permissions
Assist with network troubleshooting, including wired and wireless issues
Maintain IT asset inventory and documentation
Assist with software deployment, updates and patch management
Support Office 365 cloud services
Audio Visual (A/V) & Media Technology
Maintain and support A/V systems across the stadium, offices and training facilities
Configure and troubleshoot:
Meeting room presentation systems
Projectors and display screens
Video conferencing systems (e.g., Teams, Zoom)
Assist with matchday A/V operations, including LED screens, media room and presentation systems
Matchday Technology Support
Provide IT and A/V support during home matchdays and club events
Assist with setup and troubleshooting of:
Scoreboard and stadium display systems
Ticketing or access control systems
Coordinate with operations and stadium teams to ensure systems are operational before events
Ad-Hoc Technical Support
Provide responsive support for ad-hoc IT and technical requests from various departments including coaching, medical, media and administration
Assist with equipment setup for meetings, presentations and club events
Assist with IT-related projects and infrastructure upgrades
Training:
One day study day- remote
Training Outcome:
Could lead to a permanent position for the right person
Employer Description:Working as an IT Technician for Hednesford Town Football Club brings together a genuine passion for technology and a deep love for football. The role blends hands‑on technical problem‑solving with supporting the digital side of a historic community club—whether improving matchday systems, enhancing network reliability, or helping modernize the club’s operations. It’s a position that not only strengthens IT expertise but also connects that skillset to the energy, teamwork and spirit of the sport, making every project feel meaningful both professionally and personally.Working Hours :37 hours. The ideal candidate will be available to work evenings and weekends to cover matchday fixtures.Skills: IT skills,Attention to detail,Team working,Creative,Initiative....Read more...
The IT team supports all staff and volunteers working across multiple sites in southeast London. This includes our Sydenham and Orpington sites, our shops, and the ability for people to work remotely.
Our IT department includes the following functions:
An in-house IT helpdesk support team that provides telephone, virtual and deskside support for common IT issues (Account management and administration, IT hardware/software issues, printing, telephony, etc.)
This includes a 24/7 out-of-hours on-call service for clinicians/staff who require IT support outside of core office hours
Support for the core networking, server infrastructure, and associated design and maintenance
This is provided by a combination of external contractors and our in-house IT team
In-house Database administration which provides detailed analysis, reports and design changes to our Patient Record System (as well as to HR and other departmental database systems as necessary)
Development and implementation of Ad-Hoc Projects – such as IT Equipment rollouts, upgrades to IT infrastructure, and implementing new systems according to organisational need
This work is carried out by a combination of internal and external IT resources
Primary Job Purpose:
To provide excellent customer service to all those requiring IT support onsite and offsite (using provided remote IT support tools)
To record all requests for IT support on the IT helpdesk system, escalating any priority calls as required
To respond to and resolve first line IT support queries as per IT service desk SLA
Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices
Support common software applications (e.g. Microsoft 365, email, collaboration tools)
Distribute and install print toners when required
Escalate more complex issues to senior IT staff or external providers
Other activities and IT related projects, including the logging of IT assets, following the joiners and leavers process, and assisting the IT team with software patching, desktop upgrades, IT equipment office moves and support the IT team with IT project work as required
Support staff with the use of IT and AV equipment
Learn and follow IT policies, data protection, and cybersecurity best practices
C1: Customer Focus:
Attend to and manage IT service desk phone calls, providing suitable responses and ensuring the creation of a helpdesk ticket for every call on the IT Helpdesk system
Address and resolve first-line IT support calls through email, telephone, and talking to the user
Provide desk-side support by visiting staff when necessary to resolve issues
Respond to faults, assistance requests, and change requirements
Ensure that the IT new starter, mover and leaver process is followed
Collaborate with other IT staff to assist in project work
C2: Self-Management and Problem Solving:
Identify and flag IT helpdesk calls which are impacting staff
Whenever possible, aid the IT team in tasks such as software patching, desktop upgrades, and other IT-related projects
Ensure that incoming and outgoing IT assets are properly labelled and recorded in the IT asset management system
C3: Working with Others:
Work with the IT team to help deliver projects, system builds and application installations
Provide temporary cover for the IT Support team in their absence
Provide first line support to staff who require assistance with Microsoft applications
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studyingInformation Communication Technician Level 3 apprenticeship standard
You will also receive full training and support from the Just IT Apprenticeship team to increase your skills
Your training will include gaining a Level 3 Information Communication qualification
Training Outcome:
Over 90% of our apprentices move on to permanent full-time employment in the tech industry
There are also opportunities to extend your training with a higher-level Apprenticeship Programme
Just IT have already helped over 1000 people start their tech and digital careers with an apprenticeship
Employer Description:A warm welcome to St Christopher'sWe are proud to offer world class palliative and end of life care to everyone who needs it, whenever or wherever that may be. We are also here for the people closest to you.
We passionately believe in the words of our founder, Dame Cicely Saunders, who said: “You matter because you are you and you matter until the last moment of your life.” That means we’ll listen to your story, adapt our treatments and advice to suit your particular needs, and we won’t stop until we can give you the best possible support.
The hospice itself is a friendly, vibrant place, and as unlike a traditional hospital as we can make it. But rest assured, our medical and nursing care is excellent and our clinical teams are highly professional and devoted to doing their best for you.
However, as we often say, we’re more than just a hospice. We are proud of our community programmes that offer practical, emotional and spiritual support to over 7,500 people in the local area, most of whom we will help to continue living at home. If you’re one of them, we are ready to help you too.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Set up, configure and upgrade IT equipment including printers, routers, switches, and RAM
Configure VLANs and support network device setup and maintenance
Install and update operating systems, office suites, and software packages
Apply regular system updates, security patches, and driver installations through remote management tools
Respond to support tickets and technical queries across multiple channels – phone, email, messaging, and video
Provide timely first-line support for internal users and external clients
Troubleshoot hardware, software, and network issues using tools such as an RMM, Task Manager, and Wireshark
Work with documentation platforms (IT Glue, Halo PSA) to log support cases and maintain audit trails
Learn to interpret technical documentation such as knowledge base articles, vendor specs, and network diagrams
Contribute to meeting SLA targets, including a 15-minute response time
Participate in the implementation of security measures such as MFA, antivirus configuration, group policies, and encryption
Gain exposure to and support the rollout of a new cloud-based virtual desktop infrastructure
Use PowerShell and other scripting tools to help automate tasks and solve technical issue
Training:Why choose our AWS Cloud Support Specialist L3 programme? The AWS Cloud Support Specialist apprenticeship allows you to recruit fresh cloud talent or upskill your existing workforce to become work-ready first-line IT support, specialising in AWS and cloud management. An AWS Cloud Support Specialist’s role is desk-based and revolves around system user queries and resolving faults in a helpdesk environment. AWS Cloud Support Specialists are expected to rectify or escalate faults swiftly, to mitigate internal and external impact. The AWS Cloud Support Specialist Level 3 apprenticeship enables the apprentice to:
Understand how to carry out a methodical approach to problem-solving
Become aware of the key organisational, cultural and health and safety considerations required by AWS Cloud Support Specialists
Comprehend core networking principles, including network addressing, Cloud, Virtualisation and Security.
Gain a fundamental understanding of operating system concepts in cloud-based environments
Grasp the concept of cloud-enabled systems, secure integration, disaster recovery, principles of test plans and automation tools
Tools and technologies learnt: Learners will learn to use AWS. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Hamilton Group is a UK-based IT support company offering comprehensive services like managed IT support, cybersecurity, cloud technology, hosted VoIP, and Microsoft 365 solutions to businesses nationwide. They are known for their rapid response times and proactive approach to IT issues.Working Hours :Monday to Friday, between 9am - 5:30pm.Skills: Communication skills,IT skills,Attention to detail,Team working,UK driving licence....Read more...
Work as part of a team of 7 within the IT Engineering department
Test laptop, desktop, and server components, as well as complete computer systems and peripheral equipment
Learn how to safely dismantle and rebuild IT hardware
Carry out testing and diagnostic checks on switches and routers
Diagnose hardware faults and carry out repairs where appropriate, including some soldering
Provide technical support to customers
Identify, investigate, and diagnose IT problems and faults
Use relevant tools, technologies, and processes to resolve IT issues
Communicate with users at all levels, explaining steps to resolve issues or set up systems
Apply appropriate testing methodologies to hardware and software
Record work completed accurately and escalate issues when required
Training:Training will be delivered by South Devon College on a day-release basis, with the apprentice attending college one day per week.
During the apprenticeship, the apprentice will complete the required knowledge modules that form part of the level 3 apprenticeship standard. These modules will cover core IT and technical principles, helping to build a strong foundation in ICT alongside practical workplace experience.
The apprentice will also be supported to develop a portfolio of evidence and prepare for end-point assessment, with guidance from both the college and the employer throughout the programme.
On successful completion of the apprenticeship, the apprentice will achieve a Level 3 ICT Diploma, providing a recognised qualification and a strong pathway into a long-term career in IT.Training Outcome:Our apprenticeships are offered with the intention of long-term employment, giving successful candidates the opportunity to build a lasting career with us. We are committed to supporting further training and progression as individuals develop their skills and experience.
The majority of our workforce has remained with the business long term, reflecting our positive working environment and strong team culture. We actively encourage team building through regular social events and believe in recognising and rewarding employees who go above and beyond in their roles.Employer Description:Tekeurope is a hardware-focused company supplying computer spare parts and repair services to organisations within the maintenance and insurance sectors. We work with a wide range of equipment, including desktops, laptops, servers and other IT hardware, offering both new and refurbished components.
The business specialises in component-level repairs rather than helpdesk or software support services. However, we are able to provide a structured environment for an apprentice to learn, practise and develop practical IT and hardware repair skills.
The IT workshop is one of four key departments within the company, alongside sales, finance and warehouse operations, allowing apprentices to gain an understanding of how technical teams work closely with other business areas.Working Hours :9.00am to 6.00pm, with an hour break, Monday to Friday.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Screwfix Spares Ltd are looking for an enthusiastic Junior Content Producer Apprentice will support the Brand & Creative team in delivering digital and video content across marketing and social channels. The role has been created to strengthen delivery resilience, reduce single points of failure within digital content production, and build long-term in-house creative capability.
Duties and Responsibilities -
Support planning, filming and editing of video content for social and marketing channels.
Create engaging social media assets aligned to brand guidelines.
Assist with basic graphic design tasks across digital platforms.
Work on live briefs supporting both B2B and B2C campaigns.
Collaborate with stakeholders to gather feedback and implement amends.
Provide general digital support, including exposure to UX/UI activity.
Assist with internal communications materials and handbook updates.
Use Adobe Creative Cloud tools such as Premiere Pro and Illustrator.
Manage workload alongside protected apprenticeship learning time,
Contribute to maintaining creative standards and brand consistency.
Other requirements -
Carry out such other duties as may reasonably be required from time to time.
Uphold the companies Equal Opportunities and Health and Safety Policies.
Operate within the companies policies, procedures and systems.
Project a positive image of oneself and the company to others.
Work to the companies key objectives and vision.
Uphold the companies H&S procedures to ensure we meet our legal requirements.
This is a great opportunity to begin your role as a Content Creator and develop it into a career in an organisation that wants to develop and upskill their staff. Training:Content Creator - Level 3 Standard
Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience and the opportunity for continued career progression.
Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:
• Brand & Brand Awareness
• Content Planning & Pitching
• Content Development
• Principles of Graphic Design
• Image Editing & Manipulation
• Illustration & Vectors
• Video Capture & Editing
• Desktop Publishing
• Web Design & User Experience
• Coding
• SEO & Blog Writing
• Budgeting
• Content Distribution & social media
• Analytics & Feedback
For a full overview of the Content Creator Apprenticeship standard please see: https://www.instituteforapprenticeships.org/apprenticeship-standards/content-creator-v1-1Training Outcome:The opportunity to gain full-time employment and progress within the company.Employer Description:Formally known as Connect, our acquisition by Screwfix Direct arrived from a shared vision of family values and a passion for helping trade professionals and consumers get the job done. As well as being owned by Screwfix Direct, Connect also has the support and backing of the Kingfisher Group, a FTSE 100 business.Working Hours :37.5 hours per week Monday to FridaySkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Analytical skills,Team working,Creative,Initiative....Read more...
You’ll rotate across several areas of IT, building deep technical understanding, problem‑solving confidence, and a strong sense of purpose and teamwork.
Service Desk
Act as a trusted and friendly first point of contact for employees needing IT support.
Deliver excellent customer service shaped by empathy, respect, and clear communication.
Build confidence across the organisation by helping resolve issues efficiently while supporting your colleagues’ productivity and wellbeing.
Desktop Services
Support employees with their hardware, software, and peripherals.
Understand business‑critical needs and escalate urgent issues responsibly to minimise disruption.
Use your technical curiosity and collaborative skills to keep our people supported and connected.
Infrastructure & Security
Assist with maintaining our cloud‑based compute and storage services, helping resolve incidents and implement changes.
Carry out daily service checks and contribute to forward‑looking maintenance and upgrade schedules.
Participate in cyber incident response, analysis, and remediation - helping protect our organisation and its people.
Install and configure system components, including virtualised cloud elements.
Follow security procedures with care and integrity, ensuring your work contributes to a safe and trusted digital environment.
Applications
Support teams working with business and engineering applications, including elements of the Deltek ERP suite.
Learn and apply ITIL best practices in your daily tasks.
Run formal testing before updates or changes—helping ensure reliability, accuracy, and user trust.
Work on software upgrades, installations, scripting, and maintenance.
Gain exposure to the full software lifecycle, from writing scripts to supporting code maintenance.
Query databases, write PowerShell scripts to automate support tasks, and use PowerBI to gather insights.
Collaborate with development teams to help roll out software upgrades, learning and contributing along the way.
Policies & Professional Standards
Operate in line with organisational policies, legislation, security requirements, ethical standards, and confidentiality expectations.
Develop knowledge of important organisational accreditations such as ITIL Standards, ISO 27001, and Cyber Essentials+.
Create and maintain documentation to a professional standard, ensuring clarity, compliance, and organisational trust.
Training:This opportunity is for our Newcastle office. The successful candidate will be enrolled on the Information Communications Technician Apprenticeship with LearnTech. Candidates should live within a commutable distance of our Newcastle office.
80% of your time will be spent working with Mott MacDonald. Your base location is Newcastle.
Live online learning:
Our interactive live, online training model is designed to create a flexible learning environment without losing any of the benefits of in-person teaching. An apprenticeship with LearnTech typically looks like…
Live weekly online sessions – 2 hours per week.
Off-the-job training (OTJT) - Weekly hours are programme specific (see top of page).
Immersive learning experience through Microsoft Teams Classroom.
Maximum classroom size of 12 ensures a highly effective trainer-to-student ratio.
Monthly 1-to-1 mentor meetings.
Training Outcome:Upon completion, your achievement will be recognised as meeting the professional competence standard for entry onto the BCS Register of IT Technicians, a milestone that celebrates your expertise and opens doors to future opportunities.Employer Description:We’re a management, engineering and development consultancy which works on projects across the world. By challenging norms, we like to solve humanity’s most difficult problems. We’re committed to making a positive contribution to the wellbeing of our staff as well as the environment, and communities in which we operate.Working Hours :Monday - Friday - typically 9am - 5.30pm.
There may be some shift work in this role due to us being a global organisation.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Crisis management consultantSalary £42,500-47,500 dependent on skills and experience Remote, UK Candidates only - You must be willing and able to travel regularly within the UK and internationally – full UK driving licence essentialFull timeInsignia Crisis ManagementNamed as consultancy of the year in CIR’s 2025 awards, Insignia is a leading crisis management firm that enables leaders around the world to do and say the right things on the worst days of their business lives.Working with high profile clients such as ABB, Gowling WLG, Heineken, Lidl, Network Rail, Royal London and Virgin Atlantic, our purpose is to end the needless harm to business, reputation and stakeholders as a result of mishandled crises. In 2025, 100% of our clients agreed they were better prepared for crisis as a result of working with Insignia.With a track record of growth, and exciting plans for the future, we are seeking a professional, dedicated and results-oriented consultant to join our team. Insignia is an employee ownership trust, meaning that our team members have a stake in our success.Your role and responsibilitiesThe successful candidate will support and work closely with our senior team to develop and deliver our award-winning crisis management and communication services to our clients.Your role will include:
Client/project management: project management and day to day client liaisonCrisis management training and exercising; drafting presentations, storylines, facilitation material and other content for simulations, desktop exercises and training workshops.Facilitation, presenting and training: delivering crisis management and communication training, facilitating crisis management exercises, assessing delegate performance and managing exercise control rooms.Crisis management planning: auditing existing crisis management plans, developing new crisis management and crisis communication plans and processes and developing communication materials to support with live crisis and issues handling.Crisis handling and issues management; advising clients as they face live crises/issues.Business development: drafting proposal documents for prospective clients.Marketing: media relations, social media and event attendance to raise Insignia’s profile.
This role will be stimulating, challenging and rewarding and you will play an important part in our high calibre and collaborative team. For the right candidate, it will offer significant opportunities for growth and personal development.Experience and personal qualitiesWe are seeking an exceptional candidate who can match up to the high standards of the current Insignia team and bring additional capabilities, fresh perspectives and qualities to it. Our success is based upon the strong relationships we build with our clients and the difference we make for them. Consequently, you must be able to deliver exceptional client care and attention.Equally, as a member of a high performing team, you will be expected to provide consistently high-quality support for your colleagues.We are looking for someone who can make an immediate contribution so you must be able to demonstrate:
An understanding of crisis management planning, training and exercising through your experience in a related roleEvidence of effective project management skillsExperience of managing multiple priorities at the same timeA track record of successful delivery against agreed commitmentsCredibility with experienced clients and other stakeholdersConfidence and capability as a communicator, presenter and facilitatorThe ability to win the trust and respect of clients and colleaguesAn interest in and passion for businessEmotional intelligence, empathy and self awareness
Experience within a consultancy or professional services environment is desirable.You should hold a full UK driving licence.Our cultureOur culture is founded upon our values:
Trust & RespectBackbone & HeartPassion with PurposeWhat Else, What Next, What More
As a virtual business, they are the glue which binds our team together.Interested? If you feel that you possess the relevant skills and experience. Please send your cv by return. If you meet the role criteria you will be sent a more in-depth job description outlining the role in more detail.Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
