Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills....Read more...
Providing first line user support to staff and students as required using the desktop systems, including dealing with operational problems such as hardware faults and software incompatibilities
Assist new staff with IT onboarding, including account setup, device allocation, email configuration, and access to required systems, with the ability to handle repetitive, process-driven tasks accurately and consistently. Prepare, configure, and deploy mobile phones, laptops, and tablets for new starters following standard Trust procedures, maintaining strong attention to detail when performing routine setup tasks
Assist with the administration and development of the desktop and office network systems as required, including user administration, maintenance of the office e-mail system, internet filter software and ensuring that the security procedures for the desktop system within the office network are appropriate and are being followed
Training:Why choose our Azure Cloud Support Specialist apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premises and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Freeman College is part of Ruskin Mill Trust. Established in 1984, Ruskin Mill Trust is an educational charity that operates in England, Scotland and Wales. We offer exciting outdoor learning environments, utilising practical land and craft activities to support the development of work and life skills in young people with autistic spectrum conditions and other learning differences. Working with hand, head, heart and place, Ruskin Mill Trust helps individuals to re-imagine their potential.Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Organisation skills,Driving licence,Own vehicle....Read more...
Assist in providing IT support services to game development teams
Support the service desk by logging, updating, and resolving tickets within agreed SLAs under supervision
Help maintain day-to-day IT desktop support, including workstations, cabling, telephony, and software
Assist with desktop-related projects such as workstation upgrades, software deployments, and office moves
Carry out installation and basic configuration of hardware and software
Support the IT team in maintaining strong working relationships with the Development Studio
Help monitor service performance against SLAs and report issues to senior team members
Maintain accurate documentation of support activities and solutions
Training:Why choose our Azure Cloud Support Specialist Apprenticeship?
The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation.
This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities.
QA’s Azure Cloud Support Specialist Level 3 apprenticeship programme enables the apprentice to:
Learn on-premise and cloud-enabled technologies and services
Learn technical content that aligns to and is relevant to employers and the market
Gain an Azure Fundamentals Qualification and a Microsoft 365 fundamentals qualification
Get an introduction to Windows, Linux and PowerShell
Tools and technologies learned: Learners will learn to use Microsoft Azure, Microsoft 365, Windows 10, AWS, Linux, PowerShell.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:We have an exciting opportunity to work as an IT Support Apprentice for Sony!
Behind every great PlayStation experience is a team of experts supported by world-class technology. As an IT Support Apprentice at Sony Interactive Entertainment, you'll play a key role in supporting game development teams while developing valuable skills across IT support, infrastructure, and end-user services. Working Hours :9.00am - 5.30pm with a 1-hour unpaid lunch break. Days to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills....Read more...
To provide routine service and maintenance of all AV related equipment within the college, to include data projectors, interactive whiteboards, laptops, mobile and learning technologies
To prepare AV related equipment (e.g. data projectors, laptops, digital still & video cameras) and other resources for learning and teaching purposes
To organise and co-ordinate the timely delivery of AV equipment and other resources as necessary, to support teaching and learning
To train staff in the use of AVA hardware resources as required
To assist staff and learners in making the best use of current ILT resources and facilities
To maintain accurate records of all loaned equipment
To ensure that all loaned items are correctly recorded
To assist in the recording and copying of TV/Radio programmes
To prepare materials and equipment required for examinations
To meet regularly with staff in order to identify key tasks and rotas
To ensure that all classroom-based equipment is clean and fit for purpose and in doing so, keep a schedule of maintenance to record and track activity
To maintain an inventory of all departmental equipment
To regularly review and evaluate systems and procedures
To participate in the evaluation of new and emerging technologies
To support IT Works in the re-imaging of laptops and desktop PCs as required
To support IT Works in the moving of laptops and desktop PCs as required
Training:Level 3 information communication technician apprenticeship standard, including Functional Skills if required.
This programme is delivered via a day release model. This means that one day per week (term time only), you will be required to attend classes to further your learning.
You will work with expert assessors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.
You will gather learning evidence, journals and off-the-job records using your e-portfolio.
At the end of the planned learning period, it will be agreed that you are ready to enter 'Gateway' and for your End Point Assessment to be arranged.Training Outcome:The college is committed to providing further training at higher levels in the future to support your career development.Employer Description:Vision West Nottinghamshire College is widely regarded as one of the largest colleges in the country, offering a wide range of curriculum to meet both the needs of individuals and employers locally, regionally and nationally. The college also owns a number of subsidiary companies that are engaged with the provision of training as well as the development of commercial software products.Working Hours :08:30 - 17:00 Monday to FridaySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
An exciting opportunity has arisen at the National Housing Federation (NHF) for a Desktop Support Engineer. The NHF is the voice of housing associations in England. We are the trade body to almost 600 housing associations, who have grown from philanthropic roots to provide 2.6 million homes to around six million people.
Key elements of the role:
Complete responsibility for the helpdesk queue. Taking ownership of all calls logged and working with ICT team members to find an effective resolution.
Installing, troubleshooting, diagnosing, maintaining, upgrading and auditing all applications, hardware and equipment to ensure optimal workstation performance.
Working with the ICT team to ensure the NHF's ICT infrastructure is effective, up to date, secure, resilient, able to support the current environment but also capable of providing for future developments in technology.
Ensuring that all systems and configuration documentation is kept up-to-date.
Training:Information Communications Technician Level 3 Apprenticeship Standard.You will also receive full training and support from the Leep Talent Apprenticeship Team to increase your skills.Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:We are the voice of England’s housing associations.
Our housing association members provide homes for around six million people, and are driven by a social purpose: providing good quality housing that people can afford.
We support our members to deliver that social purpose, with ambitious work that leads to positive change.Working Hours :Monday - Friday (9:00am - 5:30pm)
Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Motivated,Can do attitude,Tech Savvy,Hardware and Software,Troubleshooting,Passion for IT....Read more...
Take, log and progress tickets on the helpdesk system
Routine, planned and reactive maintenance IT equipment and peripherals across the client base, including cleaning
Hardware and software repairs in a workshop facility
Carry out network documentation and reporting
Diagnose and resolving faults on IT equipment
Refer serious technical and support problems to senior staff and the appropriate technical/support facility, to ensure the quick resolution of faults
Install software and hardware including the updating of drivers and antivirus software
To record and update requests for support and maintenance with feedback to requestors regarding progress
Provide support for Server based operating systems, desktop and office 365
Attend relevant courses in respect of professional development of ICT knowledge
Undertake small local projects and participate in larger projects under direction
Always maintain confidentiality in respect of customer-related matters and to prevent disclosure of confidential and sensitive information
To be familiar with the requirements of Data Protection legislation and to ensure compliance with it
To undertake any other duties of a similar level and responsibility as may be required
Training:
ICT (Information Communications Technician) Level 3 apprenticeship Standard
You will also receive full training and support from the Just IT apprenticeship team to increase your skills
Your training will include gaining a Level 3 IT qualification
Training Outcome:
Career progression opportunities
Potential full-time position after successful completion of Apprenticeship
Employer Description:Driving Success Through Technology Customer focused IT Support, Cyber Security and Communications solutions, from one of the UK’s leading Managed Service Providers.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Creative,Patience....Read more...
Provide first-line support for desktop, mobile device, collaboration, and meeting room technology issues.
Support users through walk-up assistance, Tech Bars, floor walks, and onboarding activities.
Assist with laptop imaging, equipment setup, user onboarding, and hardware deployment.
Support meeting room and AV technologies including Microsoft Teams Rooms, Zoom Rooms, wireless presentation systems, and hybrid meeting tools.
Assist with troubleshooting Microsoft 365 applications, Microsoft Teams, Zoom, VPN, and mobility services.
Monitor and update tickets within the ServiceNow platform to ensure timely follow-up and resolution.
Assist with hardware inventory management, equipment preparation, and desk setups.
Support rollout and adoption activities for new workplace technologies and AI-enabled tools.
Document user guidance and technical steps in clear, user-friendly language.
Collaborate with other IT teams and vendors as required.
Deliver a high standard of customer service and professionalism when supporting users.
Additional duties and responsibilities, as assigned.
Training:
The role will follow a structured apprenticeship programme. As this is an apprenticeship, the role will be based on 80% working hours and 20% off the job learning time.
This will be a 19-month fixed-term contract based on the duration of the apprenticeship.
The apprentice will work within the Europe & Asia User Experience team under a defined development and mentorship plan.
Training Outcome:The Apprentice will complete a Level 3 ICT Apprenticeship, providing a strong foundation and head start in their career in IT.Employer Description:At Goodwin, we deliver unprecedented client value through a unique combination of industry knowledge, legal excellence, and business advisory expertise — all powered by our high-performance culture.Working Hours :Monday to Friday, 9.30am - 5.30pm.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Develop your accountancy career within a well-established and growing professional services environment, where you'll work closely with a diverse portfolio of clients, delivering high-quality accounting and tax support as part of a supportive and experienced team.In the Accounts Assistant role, you will:
Prepare financial accounts for a range of clients, including limited companies, partnerships, sole traders and charitiesComplete VAT returns, corporation tax returns and self-assessment tax returnsSupport the preparation of management accounts, including KPI reporting and reviewsLiaise with clients to resolve queries and provide day-to-day supportCommunicate with HMRC on behalf of clientsWork as part of an audit team on selected assignments
To be successful, you will need:
Previous experience gained within an accountancy practiceAAT qualified or qualified by experienceStrong understanding of accounting principles and practice-based processesExperience using cloud and desktop accounting systems such as Xero, Sage or QuickBooksExcellent communication and customer service skills, with a proactive approachThe ability to work independently and as part of a teamStrong IT skills, including Microsoft Office and accounting software
This is a permanent opportunity working full time (37 hours per week, Monday to Friday, 9am to 5pm, with flexibility required to meet business needs). Offering a starting salary from £25,000 per annum, dependent on experience, you’ll be based in our Llandudno office.In return, you’ll benefit from a monthly performance-based bonus, private medical insurance, an employer contributory pension scheme, 30 days annual leave (including bank holidays) increasing with service, progression opportunities, referral incentives and regular company social events.If you're an experienced practice accountant looking to join a reputable firm where you can develop your skills and contribute to a growing client portfolio, we'd love to hear from you.....Read more...
This role will include hardware and software installation, support and administration of:
1st line desktop/laptop on-site, remote and telephone. (hardware/software)
Networking (WAN, LAN, switches, routers, access points and related devices)
Telecoms (PBX, SIP, internet services and telephone lines)
Servers (virtual and physical)
Mobile phones and mobile device management (MDM)
Printers/MFP
Training:
A mixture of blended learning in the workplace and taught delivery every Friday at the Loughborough College
Attendance to Loughborough College for an Induction Day. (Induction to take place on the last Wednesday of the month that you are enrolled, 9:30am-3pm. Confirmation of date provided upon enrolment)
Diarised visits from dedicated Trainer/Assessor
On-the-job training
Off-the-job training
Training Outcome:Long term post after apprenticeship, career development opportunity.
We have two previous apprentices still developing their careers with us.Employer Description:For 60 years BPX has built a reputation as the leading independent distributor of factory automation products – from computers to connectors, from robots to relays and everything in between. We now employ over 180 people and from our 15 locations throughout the UK & Ireland provide a local service to our customers.
Our continued success comes from our passion for technology and commitment to customer service. We are a talented group across our UK and Ireland branch network and work to our ‘F-Plan’ of being Fast, Focussed, Flexible, Friendly and Fun – which explains why we have so many long-service awards across the Organisation.
BPX are the strategic partner to market leading brands such as Schneider Electric, Mitsubishi, Omron and many more, offering innovative products, solutions and technical support to thousands of customers UK wide.Working Hours :Monday - Friday: 8.30am to 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
General Office Administration
Carry out day-to-day office duties including scanning, filing, and document organisation
Maintain accurate and well-structured digital and physical filing systems
Support general administrative activities to ensure efficient office operations
CRM & Sales Support
Raise and issue customer quotations using the CRM system
Update and maintain accurate customer and sales data within the CRM
Assist the Sales team with administrative tasks, follow-ups, and data entry
Website & Product Management
Update product listings and content on the company website
Ensure product descriptions, pricing, and specifications are accurate and up to date
Customer & Internal Communication
Liaise with the Sales team to support ongoing customer activity
Assist with responding to basic customer enquiries via email or phone
Communicate effectively with internal departments to support sales processes
Document Management
Scan, file, and store documentation in line with company procedures
Ensure all documents are accurate, organised, and easily accessible
Administrative Support
Provide general administrative back-up to the sales and office teams
Support workflow processes to ensure tasks are completed efficiently
Learning & Development
Participate in apprenticeship training and development activities
Develop knowledge of sales processes, CRM systems, and business operations
Adhere to company procedures and continuously improve skills and performance
Training Outcome:Full-time role for the right candidateEmployer Description:Labfax, based in Telford—the birthplace of manufacturing with a rich industrial heritage that includes the iconic Iron Bridge—is the official UK distributor for Cab Gmbh, supplying Cab label printers and Cab label print-and-apply systems to various industries. Whether you need a basic desktop printing solution or a fully automated label print-and-apply system, Labfax has the perfect option to meet your requirements. The Cab label printer range includes the entry-level EOS printer, the Cab SQUIX label printer for industrial use, and advanced systems such as the Cab XC range of two-colour GHS label printers.Working Hours :9:00am – 5:00pm Monday to Thursday, and 9:00am – 4:00pm on Friday, with a 1-hour lunch break each day.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills....Read more...
As a working learner, your focus will be to complete your apprenticeship studies by learning and developing your skills, knowledge and behaviours whilst obtaining hands-on experience of working with technology, processes and teams.
Learn to provide customer expectations for a good service experience, through gaining confidence and trust and building rapport.
Learn to investigate IT issues by resolving issues and sharing knowledge. This can involve undertaking research and interpreting procedures to answer more complex questions as appropriate.
Learn to provide first-line desktop/laptop/smartphone/tablets support for the department’s staff and students.
Learn to install and provision new devices for university staff use, network connections, network file drive and printer access.
Learn to install and maintain the University's network hardware/software and associated infrastructure. This includes switches, wireless access points, UPS, monitoring services and other associated equipment.
Learn to develop, implement and maintain internal ICT systems.
Learn and develop to manage multiple issues, always ensuring that requests are handled correctly and to a high standard for customers.
Learn the departmental Audio-Visual systems and provide support for staff, students – for e.g. – supporting University Lecturers on how to carry out recording.
You may work across multiple Departments within the University on a rotational basis.
Present a pleasant, helpful and professional demeanour when dealing with customers, teams and senior management.
Training:
Training will take place on-site and remotely.
Training Outcome:
Opportunity to progress to higher qualifications.
Employer Description:
Welcome to the University of Oxford. We aim to lead the world in research and education for the benefit of society both in the UK and globally. Oxford’s researchers engage with academic, commercial and cultural partners across the world to stimulate high-quality research and enable innovation through a broad range of social, policy and economic impacts.
The Department of Oncology, led by Professor Mark Middleton, aims to enhance clinical and basic cancer research in Oxford by maximising opportunities for multidisciplinary collaboration and scientific interaction with the ultimate goal of increasing cancer cure rates.
Working Hours :Monday to Friday, times to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Administrative skills....Read more...
Key Responsibilities:
Design and create signs for our customers based on their briefs
Communicate with customers on changes to their designs
Making designs that are good for print and production
Create engaging content for social media platforms
Design graphics, images and promotional materials using creative software
Capture and edit photos and videos of completed projects
Assist with website and digital marketing content
Monitor social media engagement and suggest content ideas
Training:Content Creator Level 3 Standard.
Apprentices learn the skills they need on the job with the guidance of a development coach who is an expert from industry. You will finish your apprenticeship with a recognised qualification, valuable industry experience and the opportunity for continued career progression.
Training is a blended learning delivery model: online learning, classroom sessions, work-based training, independent research, workplace projects, one-to-one support and training. Your training will include:
Brand & Brand Awareness
Content Planning & Pitching
Content Development
Principles of Graphic Design
Image Editing & Manipulation
Illustration & Vectors
Video Capture & Editing
Desktop Publishing
Web Design & User Experience
Coding
SEO & Blog Writing
Budgeting
Content Distribution & social media
Analytics & Feedback
For a full overview of the Content Creator Apprenticeship standard, please see: https://www.instituteforapprenticeships.org/apprenticeship-standards/content-creator-v1-1Training Outcome:Acre Signs and Graphics are looking for a graphic designer to build and develop within their team. They are dedicated to a full-time role for the right candidate.Employer Description:Join the team at Acres Signs & Graphics, a well-established signage and graphics company with an in-house design studio and print production facility. Working Hours :8.00am to 4.00pm, Mon to Fri.Skills: Communication skills,IT skills,Attention to detail,Creative....Read more...
Assist in the design, development, and testing of software applications and internal tools
Write clean, well-documented code across languages including Python, Java/C#, HTML, CSS, and JavaScript
Support the Data Ops team in managing version control, code reviews, and collaborative development using Git and GitHub
Contribute to Agile sprint planning, stand-ups, and retrospectives as part of the development team
Assist in database management tasks, including writing and optimising SQL queries
Help maintain and improve existing web-based systems and internal applications
Participate in cloud development and deployment tasks using industry-standard tools and platforms
Document development processes, code, and procedures for future reference
Comply with all company policies and procedures. Adhere to all company regulations regarding policies, procedures, health, safety and security
Training:Why choose our Junior Developer Level 3 apprenticeship?
QA’s Junior Developer Level 3 apprenticeship develops digital skills and provide the technical grounding needed to become a well-rounded, entry-level programmer. Junior Developers work as part of a software development team to build simple software components on web, mobile or desktop apps to be used by other members of the team as part of larger software development projects.
QA’s Junior Developer Level 3 apprenticeship programme enables the apprentice to:
Explore a wide range of skills including Python, C#, Java, SQL, HTML, CSS, JavaScript, Git, Microservices and cloud
Interpret simple design requirements for discrete components of a project under supervision
Implement code which other team members have developed to produce required components
Gain the following qualifications upon successful completion of the Junior Developer Level 3 programme:
Software Development Technician Level 3
BCS Certificate in Systems Development Context and Methodologies
BCS Certificate in Programming
Tools and technologies learned: Apprentices will learn to use Python, C#, HTML5, CSS3, JavaScript and Git.Training Outcome:
90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average
Employer Description:Queens Park Rangers FC are seeking a motivated and talented Software Developer Apprentice to join the team. This role will be located at Matrade Loftus Road Stadium and the TSG Elite Performance Centre Training Ground (“TG”).Working Hours :Days and shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Problem solving skills,Team working....Read more...
To provide exceptional first line support for staff and students, and escalate to 2nd line as and when required
To monitor the Trust helpdesk and respond to phone calls with outstanding customer service and communication
Ensuring requests are dealt with quickly and efficiently, while prioritising tasks
Changing staff and student passwords on various Trust systems when requested
Assisting staff and students with simple user login issuesTo provide simple printer maintenance such as paper jams and toner changes
To deal with classroom A/V issues, including projector and sound problems
To assist with the maintenance of the ICT Inventory, making changes when necessary
Manage the updating and configuration of the Trust’s iPads using
Mobile Device Management and Apple School Manager services
Manage the updating and configuration of the Trust’s Chromebooks through Google G Suite
Support the reimaging and configuration of desktop machines, laptops, iMacs and MacBook Pro’s
To assist staff and students with simple software support
To assist staff with the setting up of ICT equipment when required
To assist with setting up on laptops / computers for controlled condition lessons and exams
Make simple updates to the Trust Academy’s websites
To assist with the monitoring of the Trust’s Internet filtering system
To support staff with the creation of classroom resources when required
To carry out and maintain DSE assessments for staff when required
Keep up to date with technological developments in education
Deal with CCTV queries when requested in a confidential manner
To implement and promote the TMET policies and procedures relating to all areas of employment and service delivery
To work in a confidential manner when handling data
Maintain high professional standards of conduct, attendance and punctuality
To be willing to assist the IT team with any other reasonable duties when required
Quality Assurance and standards:
To set a good example in terms of dress, punctuality and attendance
To be professional when dealing with visitors, staff, students, outside agencies
To attend team and staff meetings as required
To be proactive in matters relating to health and safety
To implement and promote TMET and the academy’s policies and procedures relating to all areas of employment and service deliver
Additional Duties:
To play a full part in the life of TMET to support its distinctive aims and ethos and to encourage students to follow this example
To participate in induction training, staff review process and professional development opportunities
To comply with any reasonable request from line manager to undertake work of a similar level that is not specified in this job description
To undertake professional duties that may be reasonably assigned by the Head of IT (line manager)
Training:An apprenticeship consists of a full time role whilst being enrolled onto a course. The working week is scheduled 80% work, 20% online sessions. Training Outcome:A full time position will be offered after completion of the apprenticeship.
Level 4 Network Engineering apprenticeship available as part of progression. Employer Description:The Mead Educational Trust (TMET) is a highly respected multi-academy trust operating across Leicester and Leicestershire. Founded in 2014, it oversees a network of primary, secondary, and special schools. Its core mission is to promote social justice by providing a world-class education and equal opportunities for all children.Working Hours :Monday - Thursday 8.00am - 4.00pm and Friday 8.00am - 3.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Patience....Read more...
Work independently to troubleshoot and resolve incidents and service requests
Maintain and contribute towards a knowledge base
As part of the IT Support team in ensuring that the network, hardware, software and peripherals are running smoothly, with access levels, applications and desktop setups appropriate for different users
Maintain online services that extend the school network, such as Microsoft 365 and MIS, etc.
Setting up, checking and packing away sets of iPads, laptops, etc. when booked. Highlight any issues so that these can be addressed
To function as an escalation, point for tickets requiring local on-premise involvement to resolve
Offer support to other team members to help them troubleshoot and resolve incidents and service requests
Assisting staff and pupils with software and hardware
Routine maintenance of hardware and software, including replacing printer consumables, fixing paper jams, and cleaning projector filters
Minor repairs to hardware
Security of the network
Security marking and keeping an inventory of equipment
Identify and inform areas that will improve school IT security.
Provide on-the-ground technical support for implementing project activities
Complete individual project tasks within the expected time frame
To closely monitor use of audio/visual materials and equipment and reclaim after use. To ensure that all resources are secure at all times when not in use
To assist with maintaining and erecting staging, sound and AV equipment as and when required
To liaise with outside suppliers in the hiring and potential purchases of audio/visual equipment for events and future projects.
To be responsible for the production of audio/visual material for both internal and external uses for the promotion of/use by the school
Help the Trust and academies achieve compliance with the Data Protection Act, RPA and GDPR
Ensure that Copyright Licensing Authority guidelines are adhered to, as advised by the IT Management Team
Assist staff on correct network procedures and use of new software
To attend up to five agreed and specific evening events, to provide technical support. E.g. parents' evenings
Advise staff and students on how to be “Cyber Safe” in accordance with NCSC or DFE guidelines
To maintain staff and pupil confidentiality
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation: Let Me Play Limited
Your training course: IT solutions technician.
Equal to Level 3 (A level).Training Outcome:Potential full-time employment for the right candidate upon successful completion of the apprenticeship.Employer Description:Inspire ATA is an official Flexi-Job Apprenticeship Agency, licenced by the Department for Education. Currently ranked 1st in the Rate My Apprenticeship Top 100 Apprenticeship Employers in the UK Award 2024-2025. Inspire ATA specialises in creating apprenticeship opportunities, where we recruit and employ the apprentice on behalf of our host clients, enabling us to offer additional support and a better experience for both the apprentice and the client as the experts in the industry. We arrange the most suitable and appropriate apprenticeship training from one of our partnered training providers. If you are successful in securing an apprenticeship with Inspire ATA, it is important to understand that Inspire ATA will be your employer and the apprenticeship placement will be a separate organisation that simply hosts you as an apprentice. As a Flexi-Job Apprenticeship Agency, Inspire ATA performs an important role in developing the UK labour market and it is our responsibility to ensure that talent is recognised, developed, and matched with business needs, whatever the background of the individual, irrespective of gender, race, disability, age, religion or belief, relationship orientation, marital or civil partnership status, pregnancy or maternity and gender reassignment. We are proud of the diverse nature of our business and work with clients to ensure that all candidates are treated with courtesy and respect.Working Hours :Monday - Thursday, 8.0am - 4.00pm.
Friday, 8.00am - 3.30pm (30-minutes lunch break).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Analytical skills....Read more...
Providing first line support on all core systems related issues via all the Service Desk’s contact methods
Ensuring all contact with users is recorded accurately in the IT Service Management tool
Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues
Utilising skills, experience, and documented knowledge to provide solutions to users for the majority of reported issues
Accurately triage more complex or time-consuming issues to other CSOT support teams, by building a thorough understanding of our services and support teams
Developing a broad understanding of the University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues
Participating in ITIL-based Incident and Problem Management in line with documented processes
Occasionally carrying out remote desktop support to resolve minor issues
Ensuring that technical solutions are documented within the IT Service Management tool for future reference
Being an advocate for our users and escalate whenever CSOT support is falling below expected levels, to ensure issues are resolved in acceptable timescales and excellent customer service is delivered
Contributing to the creation and maintenance of knowledge base articles, ensuring documentation is easy to follow, written in plain English and tailored to the correct audience
Any other duties that may reasonably be required in line with your position within CSOT or to help deliver excellent customer service
Supports equality and values diversity, moderates own behaviour to avoid unfair discriminatory impact or bias on others
You will be expected to engage fully with the University of Birmingham apprenticeship scheme, attending mandatory group days and contributing to the successful promotion of the scheme by representing your department in a positive manner
Training:HIT training provide online training and on-site support. This will amount to on average 6 hours per week.Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Support Analyst
Functional Expert
Employer Description:People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum and botanical gardens.Working Hours :Monday to Friday, 7 hours per day. Shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working....Read more...
Make your mark as a Campaign Account Manager at the heart of one of London's most celebrated app growth agencies. The mobile marketing landscape is evolving at speed, and the agencies leading that charge are the ones rewriting what's possible. This is your opportunity to step into a Campaign Account Manager role within a multi award-winning app growth agency based in Farringdon, Central London - a team of ambitious, data-driven specialists with a collective track record that spans global household brands and some of the most recognisable names in entertainment, retail, and technology. The Role This is a hybrid Campaign Account Manager position based in Farringdon, London, sitting at the intersection of client strategy, paid social performance, and app growth. You will own relationships, drive results, and act as a trusted partner to a diverse portfolio of clients - all within a fast-paced, high-performing environment that places genuine value on your development and career progression. Here's what you'll be doing:Managing day-to-day client relationships across a portfolio of app-focused accounts, building trust and driving account growth in line with commercial targetsDeveloping and executing comprehensive paid social advertising strategies across Meta, TikTok, Snapchat, and GoogleCreating, managing, and continuously optimising app-focused campaigns with a focus on user acquisition, engagement, and revenue generationAnalysing campaign data and competitor landscape to inform strategy and surface actionable performance insightsDelivering clear, compelling client reports and presentations that translate complex data into meaningful recommendationsCollaborating with creative and analytics teams to ensure seamless, effective campaign deliveryIdentifying proactive growth opportunities within existing accounts and championing initiatives to expand client relationshipsHere are the skills you'll need:A minimum of 2 years' agency account management experience with a demonstrable track record of client and campaign growthProven hands-on experience managing paid social campaigns across Meta, TikTok, and Google Ads platformsStrong command of ad formats, audience targeting strategies, and platform-specific optimisation techniquesProficiency with campaign management tools including Facebook Ads Manager, TikTok Ads Manager, and Google AdsSharp analytical ability - comfortable interpreting performance data and translating it into clear client-facing insightsExcellent communication and presentation skills, with confidence navigating complex campaign conversations at a senior levelHighly organised with the ability to manage multiple campaigns and client priorities simultaneouslyA proactive, results-driven mindset with genuine enthusiasm for the app marketing and digital landscapeWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available at this time. Key perks and benefits:Hybrid working from a central Farringdon, London base with genuine flexibilityCompany bonus scheme recognising collective successPersonal development and training budget through Udemy25 days' annual leave increasing with service, plus Summer FridaysPrivate health insurance, virtual GP access, and mental health supportWork from abroad scheme, paid sabbaticals, and a cycle-to-work programmeMonthly mobile phone contract contribution (up to £30)Recognition programme, monthly prizes, and regular team socialsWhy Build Your Career in App Marketing? The global app economy is forecast to generate trillions in consumer spend over the coming decade, and the demand for skilled Campaign Account Managers who understand how to drive measurable growth in this space has never been greater. Professionals operating at this level - bridging performance data, client strategy, and platform expertise - are among the most sought-after in the digital marketing sector. This Campaign Account Manager opportunity in London offers not just a compelling current role, but a genuine platform for long-term career progression in one of the most commercially significant disciplines in modern marketing. With app usage continuing to outpace desktop across virtually every sector, the skills you build here will remain highly relevant for years to come. The Opportunity Hub UK is proud to connect ambitious marketing professionals with career-defining roles like this Campaign Account Manager position in London.....Read more...
