Main responsibilities:
Assist with answering incoming telephone calls in an efficient and friendly manner, taking messages and passing them to the correct people.
Assisting the Operations Team in processing customer and supplier orders.
Monitoring supply chain activity, checking on time delivery status for both suppliers and our customers.
Assisting both the Internal & External Sales Team with administrative tasks.
Assisting the Digital Sales & Marketing Team in all aspects of order fulfilment, data entry, reconciliation, reporting and analysis for all Marketplace customers.
This will involve:
Arranging weekly shipments internally and with customer booking systems.
Processing work orders and liaising with the Production and Warehouse Teams.
Identifying stock shortages for current and future orders.
Creating new Part Numbers and BOM’s as required.
Training:Working towards the Customer Service Practitioner Standard you would attend group training one day a month at WBTC, Newbury and have a monthly 1-1 training and review meeting with your training consultant.
Training towards Functional skills maths and English would be either in person or remotely.Training Outcome:Intelligent Group Solutions have successfully employed several excellent apprentices over the past few years and we would like to continue in this manner. You will be given your personal mentor, who will train you and offer help in every aspect of the role, as well as offer support throughout your apprenticeship training. We are a caring and happy company looking for someone who would like to develop a long career with us.Employer Description:Set up in 2001 Intelligent Group Solutions Ltd (IGS) is a specialist company focusing on providing a unique blend of services to customers requiring optoelectronic components, sub-assemblies and or finished product. IGS work with not only the customer’s design engineering team but also with the product designer and the customer’s sales and marketing teams to develop solutions that fully meet the requirements of the user. Operating from a well-equipped facility in Thatcham near Newbury in Berkshire, incorporating R&D labs, production and assembly lines, workshops, warehouse, and offices. Our equipment includes 3D printers, Laser cutter, Laminar flow, Thermal imaging camera, Light Sphere, Thermal measurement, and Prototyping facilities including PCB Router, electronic wire stripper/cutter, pick and place machine and ovens. We operate a bespoke computer system and have a Quality system that is BS-EN-ISO-9001:2015 accredited. IGS is a privately owned company, and the owners are fully involved in the running of the business. All the senior staff have been involved with the Optoelectronics industry for at least 25 years and are dedicated to ensuring that IGS is an innovative and highly successful company. Currently IGS have 5 active Divisions: IDS (displays), IES (embedded), ILS (LED), IHS (horticultural, and IPS (prototyping and production). Each have individual websites for you to check out. We supply a vast number of our standard products and franchised brand products through RS Components, Farnell, Distrelec, Digikey and B&Q. Our ranges are ever increasing.Working Hours :Monday to Friday 37.5 hours a week between the hours of 8.30am/9.00am - 5.00pm/5.30pm to be discussed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills....Read more...
Optical Practice Manager Job – Independent Opticians – Harlow, Essex
Zest Optical is currently recruiting for an Optical Practice Manager to join a high-end, independent opticians based in Harlow, Essex. This is a fantastic opportunity to become part of a forward-thinking team in a modern and stylish practice known for delivering exceptional eye care and offering a unique range of designer eyewear.
Optical Practice Manager – The Opportunity
Join a well-established independent practice with a reputation for excellence in both service and style.
Lead and inspire a close-knit, highly supportive team focused on patient care above all else.
Enjoy a welcoming, service-led environment with no Sunday work, bank holidays, or late finishes.
Benefit from full autonomy to implement new ideas and drive business growth with the backing of a supportive Director.
Key Responsibilities
Oversee day-to-day practice operations ensuring smooth and efficient service delivery.
Lead, direct and motivate the team to maintain the highest standards of patient care.
Train and support staff in both technical and customer service areas.
Collaborate with the Director to develop strategies for continued success and growth.
What We’re Looking For
Proven experience in a leadership role within the optical industry.
Strong communication and organisational skills.
Passion for delivering outstanding customer service.
Ability to lead by example and inspire team success.
Salary & Benefits
Competitive base salary of up to £38,000.
Additional benefits and performance incentives.
Excellent work-life balance with sociable working hours.
Apply NowTo take the next step in your optical career, apply now or send your CV directly to Kieran Lindley via the ‘Apply’ link. Don’t miss out on this exciting opportunity in Harlow, Essex!....Read more...
