Role Summary:
An exciting opportunity to join our travel ledger team within our Finance Department based on our head office in Sunderland. The role encompasses working within a team involved in the financial transactional processing and audit of customer holiday bookings. Reviewing the trade ledgers and ensuring bookings and accounting records are accurate and associated reporting has financial integrity while managing risk on travel bookings in line with group policies.
Key Responsibilities:
Identify & correct incorrect holiday bookings & drive root cause improvements
Manage the risk on travel bookings and ensuring branches and travel partner adhere to company policies
Comply with the department and business policies associated with the Travel ledger role
Gain full understanding of the different trading divisions within the group and their working practices
Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary
We have an exciting apprenticeship opportunity to become part of our fantastic Retail Support Team based in our Head Office in Sunderland. The team is currently made up of 10 staff, who work closely together alongside the Retail Sales Director, in a fast paced environment, working to deadlines. The purpose of this role is to assist with the day to day operations of the Retail Sales division, providing effective support and advice, driving sales to ensure overall profitability is maximised. This role will see you motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries.
Key Responsibilities
Provide telephone and online support to the retail branches
Liaising with Branch Managers and Retail Sales Managers
Motivating the sales teams to ensure they remain focussed as well as liaising with a variety of Head Office departments in an attempt to resolve queries
General ad hoc duties in line with department needs
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary
An exciting opportunity to join our flights department based in our head office in Sunderland. In this role, you will be responsible for providing a professional and expert service for any scheduled flight query as well as being part of a successful and friendly team who customises and provides flight itineraries to our customers. You will learn product knowledge and learn to provide excellent customer service to organise air travel arrangements via Galileo GDS. You will deal directly with our own agents, providing a support function to all our sales division who rely on our flights department.
Key Responsibilities
Work on Galileo GDS system to create tailor-made flight itineraries via calls, and emails
Display excellent airline product knowledge
Offer expertise, advice and knowledge to our customers regarding airlines and routings.
Pricing and confirming airline air passes and Round the World alliance tickets.
Ensure our customers have a “one stop” solution with their enquiries
Ensure airline ticket deadline are adhered to in accordance with airline contracts and fare rules
Action all aspects of amendments when requested accurately prior to tickets being issued.
Support our customers with system support and guidance
Ensure the Customer Excellence process and procedures are followed at all times.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary
An exciting opportunity to join our Cruise Commercial team based here in our Head Office in Sunderland. The aim of this role is to proactively manage all admin that comes into the Cruise Commercial Department. To assist the team to maximise our earning potential for the Group by negotiating the best commercial terms along with additional marketing and funding support from our suppliers.
Key Responsibilities
Maximising overall sales throughout the group, by identifying products that would be suitable to market, with the support from the suppliers.
Creating innovative concepts and ideas for in-house marketing campaigns
Support relationship management with the Sales, Product and Marketing departments to ensure funding opportunities from suppliers are maximised in order for personal and department KPI’s to be achieved.
Deal with branch queries for suppliers such as commission, price matches, errors, and general queries and use problem solving skills to bring to resolution.
Continual review of all internal processes and procedures, ensuring agreed departmental processes and procedure documents are maintained
Providing exceptional customer service at all times.
Willingness to participate in and deliver training appropriate to own development.
Effectively perform administrative duties.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on-the-job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary:
An exciting opportunity to join our IT department based in Sunderland. Working in our busy IT department and supporting over 1000 sites nationally. The role involves supporting a wide aspect of ICT related issues both hands on via remote access, via remote management scripting software and over the telephone.
Key Responsibilities:
Troubleshooting and resolving everyday hardware/software problems, dealing with end user queries including but not limited to printing, firewall, software, hardware, LAN/WAN, DNS and routing issues
Supported rollout and management of new software and upgrades/patches
Management of Active Directory Users & Computers & associated technologies
The provision and monitoring of Antivirus protection and the removal of threats
Email account management supporting Office 365, POP3, SMTP & IMAP protocols
Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary:
This is an exciting apprenticeship opportunity within our customer services department based in our Head Office in Sunderland. The Customer Support Team provides service to a number of divisions including PTC Lead supported, PTC, Web and IG Fulfilment. Working as a Customer Support Clerk you will be liaising directly with customers over the phone, via live chat and email for any pre-departure queries, producing documentation instantly on booking and meeting both customer and agents' requirements. You must be performance driven and customer focused, with a positive can-do attitude.
Key Responsibilities
To ensure that all bookings are administered professionally and within given timescale
To ensure that all incoming telephone calls and live chats are processed on a timely basis and in a first-class manner
To ensure e-mails are prioritised and dealt with on a timely basis
Daily/weekly Audit and Exception Reporting
Report any issues/improvements where appropriate
Monitoring and maintaining high productivity
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary:
This is an exciting apprenticeship opportunity within our VISTA B2B sales department based in our Head Office in Sunderland. The sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a sales executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise, on a business to business basis, but will also have the ability to sell direct to customers should business needs warrant this.
Key Responsibilities:
Creating and selling tailor made travel packages using All Hays products
Delivering a first class customer service experience to all customers, obtaining repeat business
Working towards, and striving to exceed, agreed individual and team sales targets and other KPI’s
Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge
In depth Knowledge of all cruise products
Liaise with ground suppliers to obtain rates, availability and for all special requests
Remain flexible to meet the needs of the Business
Provide Feedback to the Team Leader
Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our VISTA B2B sales department based in our Head Office in Sunderland. The sales team focus on selling tailor made holidays and delivering first class customer service to both internal and external customers. As a sales executive you will sell package holidays with varying components, including flights, hotels, transfers and cruise, on a business to business basis, but will also have the ability to sell direct to customers should business needs warrant this.
Key Responsibilities
Creating and selling tailor made travel packages using All Hays products
Delivering a first class customer service experience to all customers, obtaining repeat business
Working towards, and striving to exceed, agreed individual and team sales targets and other KPI’s
Attending training workshops and supplier visits, including overseas educational visits, in order to continuously develop product knowledge
In depth Knowledge of all cruise products.
Liaise with ground suppliers to obtain rates, availability and for all special requests.
Remain flexible to meet the needs of the Business
Provide Feedback to the Team Leader
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary
This is an exciting apprenticeship opportunity within our Hays Beds and Transfers Department based in our Head Office in Sunderland. Hays Beds and Transfers Product Team work in an environment which is structured around our key objective in driving sales. This is carried out by a number of functions, but primarily by relationship management, quality control of our existing products and developing new products. The focus of this role is to develop the sales and product of Hays Beds and Transfers, establishing strong relationships with designated suppliers, divisional managers IG members & VISTA in order to meet sales targets.
Key Responsibilities
Responsible for the account management, sales analysis, lost booking analysis, contracting of new suppliers, negotiations and query resolutions to maximise overall sales
Being pro-active in gap filling or identifying new suppliers
Relationship management Hays Beds & Hays Transfers suppliers and initiate override negotiations
Negotiation of special offers and flash sales weekly, distributing them to key areas of the business such as VISTA product, VISTA sales, web marketing and key IG members
Daily system checks within Hays Beds, Hays Transfers, iSell, iTour and the Agent Portal of own suppliers to ensure that all suppliers’ feeds are performing to the expected standard in line with systems checks procedure
Investigation and resolution of statement queries for dedicated accounts
Assist with group enquires
Support the team in any ad-hoc duties required, such as price comparisons, team handovers etc.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary: The customer relations department is here to resolve all customer complaints satisfactorily, ensuring that the customers continue to have a positive opinion of Hays Travel. We also aim to ensure that the customer will continue to book with Hays Travel and recommend us to others. Key Responsibilities:
Handling complaints from clients across various company divisions.
Recording, maintaining, and updating documentation related to complaints in compliance with GDPR.
Keeping clients informed about the progress of their complaints through both verbal and written communication.
Coordinating with Tour Operators regarding complaints and queries in line with ABTA’s Code of Conduct.
Ensuring timely receipt of documentation from relevant parties.
Liaising with ABTA and Legal Representatives.
Generating relevant reports for management.
Adhering to Customer Excellence Standards.
Training:Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship. Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job.
You will work towards a Level 2 Customer Service Apprenticeship.
Training Outcome:We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice.Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
Role Summary:
The customer relations department is here to resolve all customer complaints satisfactorily ensuring that the customers continue to have a positive opinion of Hays Travel. We also aim to ensure that the customer would continue to book with Hays Travel and recommend us to others
Key Responsibilities:
Dealing with written complaints from clients within various divisions within the company
Ensuring documentation relating to complaints is recorded, maintained and up to date
Keep clients informed of the progress of their complaint by both verbal and written communication
Liaising with Suppliers regarding complaints and queries
Ensuring we receive documentation within the given time-scales from the relevant parties involved
Liaising with ABTA & Legal Representatives
Producing relevant reports for management
Training:
Our in-house experienced learning and development coaches are on hand to give you expert advice, one-to-one support and award-winning training throughout your apprenticeship
Many of our team leaders and managers started their careers as apprentices - so there’ll always be someone there to offer you help and guidance on the job
You will work towards a Level 2 Customer Service Apprenticeship
Training Outcome:
We pride ourselves on our training and progression opportunities and many of our current managers started with us as an apprentice
Employer Description:Our head office is home to over 500 employees and is the hub of our activity.Working Hours :Days and shifts are to be confirmed.Skills: Communication skills,Passion for Travel industry....Read more...
You will work within the following main areas:
For Employers
Respond to enquires via apprenticeships@runshaw.ac.uk or telephone
Process and produce key apprenticeship paperwork, required for funding purposes, to enrol learners onto programme
Create new vacancy opportunities on our CRM and Runshaw website
For Students
Respond to enquires via apprenticeships@runshaw.ac.uk or telephone
Process key apprenticeship paperwork, required for funding purposes, to enrol learners onto programme
Create student accounts on internal CRM
BKSB Session Support: Handle bookings, student communications, and session setup
General Administration & Support:
Support the running of the department’s social media accounts, working with the Marketing and Partnerships Co-ordinator to produce content based on recommendations by the team and Head of Employer Relationships.
KEY RESPONSIBILITIES
General administration tasks required on request, such as: data entry, producing reports, creating spreadsheets, research tasks
Event / Meeting Coordination & Support: Order marketing materials (banners, flyers). Provide onsite event support as needed. Manage room bookings, reception duties, and catering
Promotion – sending mailers to partners to promote our services
Finance – create invoices & handle E-bis-related tasks
Team Meetings: Take minutes, prepare agendas, and conduct data analysis for team and planning meetings
Training:
This Apprenticeship is completed within the workplace
You will be assessed through written work and observation throughout your training
You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge
Training Outcome:
Potential for future career progression
Employer Description:Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do.Working Hours :Monday to Friday
8.30am- 4.30pmSkills: Communication skills,Organisation skills,Administrative skills,Team working....Read more...
With RNN Group support, this apprenticeship will give you an insight into AESSEAL and how a worldwide business operates.
This role will specifically develop you into a commercial administrator. You will learn the skills, knowledge and behaviours so you can confidently and comfortably:
Ensure that all customer orders and enquiries are actioned effectively and efficiently in line with AESSEAL Customer Service Standards and Sales Order/Contract Review Procedures
Work with the engineering department, co-ordinate the quoting and processing of customer specific seals and support systems, relaying technical information and ensuring health and safety caveats are highlighted
Assist in the compilation of project bids for large end user and OEM customers such as refineries etc working with internal departments including technical, design, legal and business assurance
If problems arise, ensure that prompt and effective corrective action is taken to ensure a satisfactory conclusion is reached for all parties as soon as possible
Actively participate in training opportunities to develop product and process knowledge
Support customer visits to head office including site tours and potential evening meals where appropriate
As part of the wider customer service team, provide support to despatch administration and reception teams when required
Training:
Business Administrator Level 3 Apprenticeship Standard
Monthly online sessions with 8 weekly workbased reviews
Training Outcome:
Full-time employment and progression to higher education
Employer Description:AESSEAL is the world’s leading specialist in the design and manufacture of mechanical seals and support systems. They are renowned as one of South Yorkshires best employers, providing lifelong careers for the right individual that fits into their core values and their ethos.
AESSEAL invest heavily into their staff. They provide many opportunities for Apprenticeships in their business and drive forward to ensure they have the best talent South Yorkshire has on offer for their Rotherham branch.
If you would like to join a vibrant, forward thinking, innovative and excellent business, AESSEAL are the company for you. Just as their slogan states, you could experience the exceptional.Working Hours :Monday - Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Analytical skills,Team working,Initiative,Knowledge of Microsoft Office,International trade Interest....Read more...
To achieve positive working relationships by developing good communication skills between the Plymouth Active Leisure departments and the marketing department, using multiple forms of communication including emails, phone calls and face to face.
To provide support to the digital marketing activities in areas such as data input, social media and digital reporting, social media activity, copywriting, email marketing and website updates.
Support the team in all day-to-day marketing tasks such as ordering print, organising events, supporting our city marketing activities and general administrative tasks.
Be a team player, willing to support the entire team whilst learning new marketing skills and processes.
To keep abreast of current marketing communications best practices, making recommendations for our own marketing communications where appropriate.
To assist the Head of Business in communicating campaign messages across all digital channels including (but not limited to); Facebook, Instagram, LinkedIn, Twitter, YouTube, TikTok and our Websites.
To ensure that all internal and external communications meet the branding principles and reflect appropriately the ethos, values and goals of Plymouth Active.
To provide admin support for events across the organisation when needed.
To work in a flexible way to ensure that workload is completed and to undertake any other jobs commensurate with the seniority of the post.
Training Outcome:
Upon completion of the apprenticeship, there may be an opportunity for you to complete a higher level apprenticeship
Employer Description:Plymouth’s premier fitness and swimming facility and one of the country’s leading sporting venues. The Plymouth Life Centre is so much more than a sports centre – as well as housing one of the top purpose built indoor climbing walls in the country and a versatile 12 court sports hall, it features one of the city’s largest fitness centres (with 150 individual stations stations and an extensive group exercise programme in 3 dedicated studios). Our aquatic facilities are also second-to-none. There’s an Olympic-size swimming pool, a toddler pool with waterslides and one of the country’s leading diving pools,Working Hours :Days and Shifts TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Creative,Non judgemental,Social Media Knowledge,Email Management Skills,Photography Skills,Videography Skills,Time Management....Read more...
Demonstrate capability within the sales Bid Process, challenging costs and estimates to ensure margin maximisation. Consistently meets and exceeds the required standards
Consistently meets the high standards of customer service required by BEL Valves
Consistently prepares and submits quotations in a timely manner, ensuring strict adherence to specified requirements and guidelines
Learn how to be proficient in the compilation and costing of valves and spare parts, collaborating closely with the Procurement Department to secure precise pricing information
Engage positively with clients, consistently seeking opportunities for upselling and maximise opportunities within the existing market
Promote a safe working environment by following BEL Valves safety policies and taking action to correct any unsafe behaviour or conditions
Interpret and follow drawings/diagrams and/or specifications for required components or assembly
Plan work activity, including resources, equipment
Quality check and adjust components or assembly against required specifications; for example, testing and calibrating
Identify and resolve problems with components or assemblies
Re-instate work area and equipment
Contribute to continuous improvement in component production or assembly
Training:You will complete a 4-year apprenticeship specialising in the first instance Assembly and Test followed by entering the sales team and will study with South Tyneside Marine School, completing a portfolio of evidence to prove their competence to achieve a Level 3 Diploma in Advanced Manufacturing Engineering.
At the start of your apprenticeship, you’ll spend the first 15 weeks at South Tyneside Marine School. You’ll then join the team at Bel Valves in Walker, where you’ll spend four days per week in the factory while attending college one day per week ultimately ending up within the sales office.Training Outcome:
Sales Engineer
Senior Sales Engineer
Sales Manager
Employer Description:BEL Valves, part of the British Engines Group, is a global business with a strong brand delivered over 60 years.
BEL Valves offers design, manufacture, testing and aftermarket care of high integrity valves and actuators to critical offshore and onshore projects, within the oil and gas, power and renewables sectors.
Core activities are managed from the head office in Newcastle upon Tyne, with international projects supported from a local and satellite network.Working Hours :5 days a week. Shift pattern to be confirmed by the training school.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Team working,Initiative....Read more...
Learning and Development:
Responsible for updating the learning management systems (LMS) and ensuring content is updated and correct for London entities and supporting the EMEA region on an ad hoc basis if required.
Ensure training records are correct for London employees and are updated in a timely manner to allow accurate management reporting.
Escalate any systems errors as required and cross train team members where needed.
Produce reports from the system and ensure key stakeholders are aware of upcoming and overdue deadlines for their departments.
Support the Talent Development & Inclusion Specialist with the end to end roll out of all core online and classroom courses ensuring all employees are aware of their responsibilities and are able to book onto courses. Report on attendance and any non-attendance issues.
Schedule classroom courses in line with the L&D curriculum and ensure they are marketed to colleagues.
Liaise with external and internal course providers as required for course set up.
Supports Junior Coordinator to manage external course bookings and professional education agreements for employees ensuring all approvals and signed agreements are in place.
Delivers the induction process for London entities and suggest improvements where possible.
Manage Talent in-box (respond to emails in timely manner)
Manage and process credit cards statements and submissions to Accounts Team.
Supports Junior Talent Coordinator with processing of all invoices for the Talent Development & Inclusion team and work with accounts payable to ensure timely payment.
Programme Lead for specific Mizuho learning initiatives.
Relationship Building:
Be a positive, professional, and proactive ambassador for the HR department in all interactions with internal and external stakeholders.
Develop credible relationships with both internal and external clients to foster an open dialogue and deliver a professional service.
A required develop good working relationships with EMEA colleagues and stakeholders globally including in Tokyo.
Contribute to the HR Departmental objectives by proactively recommending innovative, effective HR solutions.
Respond to day-to-day issues that arise from the business.
Researching and responding to questions from managers and employees regarding L&D opportunities, Inclusion initiatives, wellbeing strategy and HR policies and procedures, referring to Senior HR professionals where appropriate.
Core Processes:
Provide support to the Head of Talent & Inclusion and the Talent & Inclusion team.
High quality, timely and proactive provision of HR support to the business, to ensure that the department delivers a professional and efficient service to the business, suggesting revisions to the departmental plans and activities accordingly.
Support Junior Talent Coordinator when required to produce all paperwork required in relation to profession education, talent development and inclusion initiatives.
Proactively ensure that managers and employees are aware of HR related deadlines and their responsibilities under these e.g., mandatory L&D requirements. Escalate any upcoming and overdue deadlines to senior members of HR.
Ensure the Learning Management System and internal databases/trackers are always kept up to date with any changes made in a timely manner.
Advise employees on the administration and interpretation of HR policies and guidelines relating to talent development and inclusion, where appropriate.
Support the coordination of Inclusion activities as required and contribute to both departmental and business owned projects.
Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Opportunity for growth potential within the HR department as a whole.Employer Description:Mizuho EMEA provides corporates and institutions in the region with paralleled access and expertise in Japan and Asia, and supports clients with their corporate and investment banking and asset management needs. Our client base includes leading corporations, financial institutions and state owned entities. We are a strategic financial partner with a focused objective of helping our clients to connect, succeed and grow.
We are not your typical financial institution. It’s our people who make us a cut above. Here, every person is respected because of their differences, not in spite of them.
We pride ourselves on a culture of purpose, passion, and compassion. At Mizuho, we provide the stability of an international industry leader with the career trajectory of a growing business. Our steady, strategic growth gives our people at all levels rewarding degrees of responsibility and a richer work experience than a boutique firm or an established giant could offer alone.
Working for Mizuho opens doors not just to a rewarding career with excellent prospects, but to lasting friendships with colleagues from diverse cultures. It’s the local expertise of our employees that makes our global network so powerful. By collaborating with colleagues and clients who have your same ambition, you can amplify your sphere of influence and base of knowledge as part of one of the largest— and growing— banks in the world.Working Hours :Monday to Friday, shifts TBC.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
· Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us.
· Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims.
· Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience.
· Promotion: Assisting with the sale of accessories and service plans.
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard
· Brand specific certificationsTraining Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty. Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
Use of diagnostic equipment to identify vehicle faults
Testing of parts and systems to ensure correct working
Following checklists to ensure all critical parts of vehicles are examined
Carrying out bumper to bumper overview, service, and inspection
Maintenance of electronic systems including on- board entertainment systems
Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension
Completion of legible and accurate paperwork for the customers and centres records
Maintenance of a clean and tidy work environment
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme. We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer Service
Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:
Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities. Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,Problem solving skills,Presentation skills,Logical,Team working,Initiative,Patience....Read more...
Administrators handle the day-to-day tasks in an office and make sure things run smoothly. This sort of work requires a strong sense of responsibility, accuracy and attention to detail.
As a business and administration apprentice, your exact duties will depend on your employer and the department that you are working in, but could include:
Typing up board meeting documents
Putting financial information together in spreadsheets
Responding to emails and post
Producing reports for a senior manager
During your apprenticeship you could be placed in one of the following departments:
Sales
Distribution
Marketing
Network Development
Finance
Parts and Service
Technical Centre
Training:
At least 20% of your working hours will be allocated to 'off-the-job' training. We'll support you to understand the working hours during the recruitment process
Your Development:
Our Apprenticeship Programme is an excellent way of ensuring we have high quality people working within our business. We're looking for ambitious candidates ready to take ownership of their development, work hard to achieve their potential and grow with an ambitious employer
The Programme typically lasts between 12 and 24 months dependant on the career path chosen and you'll achieve a nationally recognised qualification.
We will support you to gain your Functional Skills, Core Skills in Scotland, if you require them in maths and English
Block training is complemented by a combination of regular coaching visits from one of our experienced Coaches as well as Virtual Classroom sessions and E-Learning modules
Training Outcome:
There are lots of opportunities to develop your career within our expanding business
Your early development is carefully mapped through your Apprenticeship journey with your learning focused toward achieving an industry recognised qualification
This is the grounding for your future development within the network and opportunities exist, once qualified, to further develop your skills and to move into new roles
Employer Description:The head office and full facilities of UK Truck and Plant Group are based in central Bedford- including our workshops and lorry parking. Just off the M1, Junction 13, our large 7-acre site is accessible for all vehicle types and clients. We are proud to announce that we have been awarded an IRTE Workshop Accreditation, proving we are of the highest standards within the industry. This means we have been recognised for our excellent premises, equipment, staff and documentation (plus plenty more)!
We have also been SMAS certified and SSIP accredited, meaning we have an audited health and safety policy, risk assessment system and a dedicated health and safety advisor- demonstrating that our offices and workshops are completely safe for customers and staff.
We have also attained the certification for the Quality Management System, ISO 9001:2015, a requirement for companies to show customers that you're committed to quality products and services. Our business was audited and passed- proving we are all about customer satisfaction.Working Hours :Monday - Friday, 9.00am - 5.00pm, however your exact hours will be confirmed at interview.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Patience....Read more...
Provide excellent customer service (students, staff and externals) when dealing with enquiries and giving out information both verbally and electronically
Accurate and Timely administration of processes relating to QMIST activities
Complete excellent data entry and verification of information
Effectively support Cross-College processes that are maintained or supported by the department
Keep well-organised and auditable (where appropriate) files and records
Effectively take minutes of meetings
Provide constructive feedback on office/process efficiency and suggesting possible improvements
Provide high quality support to College activities as directed by Head of QMIST
Proactively develop skills related to the Apprenticeship standard and make excellent progress to successful completion
Proactively participate in appraisal and continuing professional development (CPD) activities as required.
Reflect on, and evaluate the impact of continuing professional development activities on your practice
Share and update your knowledge with colleagues and, where appropriate, other networks, research communities etc to support improvement.
Support the college’s mission, vision, values and strategic objectives, acting as a role model for learners.
Do the right things at the right time for the right reason, always acting in the best interests of learners and behaving ethically at all times.
Attend and contribute to all Curriculum / Continuous Improvement Team (CIT) meetings to plan, review and share best practice.
Value and champion diversity, equality of opportunity, inclusion and social equity.
Be involved in the promotion and marketing of courses and in the recruitment of learners, engaging and enthusing prospective learners.
Work within health and safety guidelines and be aware of your responsibilities for health and safety.
Adhere to all college policies and procedures, including data protection.
Along with all members of college staff, manage the behaviour of learners.
Be responsible for safeguarding and promoting the welfare of children, young people and vulnerable adults.
Embrace our values of respect, fulfilment, dedication and excellence and demonstrate these in day-to-day behaviours.
Support our sustainability strategy to reduce our environmental footprint.
Be aware of, and responsive to, the changing nature of the college and adopt a flexible and proactive approach to work.
Undertake such other duties as may reasonably be required commensurate with grade, at the initial agreed place of work or at other locations in the college catchment area.
Training:This Apprenticeship is completed within the workplace. You will be assessed through written work and observation throughout your training. You will be given time by your employer to complete portfolio work, attend training, workplace shadowing and any other opportunities to develop your skills and knowledge.Training Outcome:
Potential for career progression
Employer Description:Runshaw College has long been recognised as one of the most successful colleges in the country, renowned locally and nationally for our exceptional results, friendly and supportive culture and focus on putting the learner at the heart of all that we do.Working Hours :Monday - Friday, 8.30am - 4.30pm.Skills: Communication skills,IT skills,Organisation skills,Administrative skills....Read more...
The Service department is vital to the success of our business. From right first-time fixes, to delivering excellent customer service, our Service Technicians/Mechanics play a pivotal role in delighting our customers and encouraging their continued loyalty.
Every day is different within the Service department. As a Service Technician/Mechanic apprentice, some of your duties will include:
· Use of diagnostic equipment to identify vehicle faults.
· Testing of parts and systems to ensure correct working.
· Following checklists to ensure all critical parts of vehicles are examined.
· Carrying out bumper to bumper overview, service, and inspection.
· Maintenance of electronic systems including on- board entertainment systems.
· Undertaking repair and maintenance of vehicle parts including clutches, gearboxes, tyres, brakes, and suspension.
· Completion of legible and accurate paperwork for the customers and centres records
· Maintenance of a clean and tidy work environment.
You will have the opportunity to work with a wide range of products including traditional, hybrid and electronic engines. From heritage vehicles to leading edge modern technology, our range will provide you with a varied technical training experience to build your skills as a Service Technician/Mechanic.
Our ideal candidate will be able to demonstrate skills in logic and problem solving. You should be someone who pays attention to detail and is committed to completing this three year training programme.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn
· Teamwork
· Strong communication
· Customer Service
· Interest in vehicle engineering
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications. As an apprentice, you will also have the opportunity to attend Outward Bound, a personal development week which supports with developing resilience, confidence, and teamwork skills.
On successful completion of the three year programme, you will receive the following:
Level 3 Apprenticeship Standard in Motor Vehicle Service and Maintenance Technician (Light Vehicle)
Certificate in Automotive Refrigerant Handling
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The Parts Department is at the heart of our operations. Our Parts Advisors are responsible for the stock control of a wide range of vehicle parts and accessories. This includes the ordering, selling and managing of stock to ensure that we meet the needs of our trade counter customers and to guarantee that our workshop team have the parts and accessories that they need to complete their daily tasks.
Your duties will vary from day to day and could include:
· Providing advice to customers who are having problems with their vehicles.
· Taking sales orders from customers both face to face and over the phone.
· Stock control for vehicle parts and accessories.
· Maintaining an ordered stock room.
· Raising invoices for parts sold.
· Liaison with internal teams to ensure the correct stock is place at the right time.
Our ideal candidate will be methodical in their way of working and be able to demonstrate precise attention to detail.
As a central point of contact for both of our internal and external customers you will need to have excellent communication skills. You also should be IT literate (although full training will be provided).
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
· Enthusiasm and willingness to learn.
· Teamwork.
· Strong communication.
· Customer Service.
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship.Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Our expert trainers will guide you through the training programme using a combination of e-learning, classroom learning and practical application.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one year programme, you will receive the following:
· Level 2 Customer Service Practitioner Standard.
· Brand specific certifications.Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey and you will have the opportunity drive your career forward. Once qualified, the earning potential for a Parts Assistant is in excess of £20,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:At SEAT, there is nothing more important than our people. Their enthusiasm, commitment and skills are the dynamic force behind SEAT cars. Our people drive the innovation and technology, style, and design in everything that we do.
We are looking to enthusiastic and passionate people to join our team working as apprentices in our retail network and drive their career forward with us.Working Hours :Monday – Friday. 0830 – 1730.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
