To learn and understand legislation relating to Council Tax and Non-Domestic recovery and enforcement
To progress Council Tax and Non-Domestic Rate debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
To progress Housing Benefit Overpayments and Sundry Income debt recovery by making a decision on the appropriate course of action in relation to the debt, taking into account the individual circumstances of the customer
Deal with all recovery correspondence from the reminder stage onwards
Deal with debt recovery enquiries on the telephone as required
Make outbound telephone calls to customers to obtain payment where bills/invoices have not been paid on time
Process and monitor arrangements, attachments to benefits and attachments to earnings, taking the appropriate action where necessary
Review reports to ensure unpaid debts are progressed through the recovery process
Review customers' income and expenditure to agree on affordable repayment plans
To take the necessary action to trace debtors who have left with no forwarding address and update accounts as appropriate. Where necessary, arrange for any write-off action to be processed
To carry out the appropriate checks with regard to cases that will be sent to Enforcement or Collection Agents
To deal with cases returned from Enforcement or Collection agents
Liaise with other sections of the council, enforcement/collection agents and other outside bodies as required
Take the appropriate action to prepare court cases for Housing Benefit Overpayment and Sundry Income debts
Have a working knowledge of the computer systems and be aware of the impact the inputting of information has on customer accounts
Adapt to new methods, techniques and procedures as they are introduced
Any other appropriate duties as and when required
Training:Monthly online workshops hosted by the training provider.Training Outcome:Although not guaranteed, there may be a permanent role on successful completion of the apprenticeship and performance in the role.Employer Description:Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
The Opportunity Hub is delighted to partner with a leading firm specialising in the trading, valuation, and advisory of illiquid and distressed financial assets, on their lookout for Distressed Debt Analyst to join their high-performing team. With a focus on markets that include distressed debt, non-performing loans (NPLs), the firm leverages deep market insights, innovative analytics, and a global network to provide tailored solutions to institutional investors, financial institutions, and other market participants.Distressed Debt Analyst (based in London, between £100k and £150k depending on experience)Job Overview:The Distressed Debt Analyst will play a crucial role in supporting the firm's distressed debt trading and advisory activities. This individual will be responsible for conducting in-depth analysis and valuation of distressed debt instruments, including corporate bonds, bank loans, NPLs, and other illiquid securities.Here's what you'll be doing:Conduct comprehensive research on distressed debt markets, including trends, pricing, and regulatory developmentsMonitor and assess credit events, bankruptcy proceedings, and other key developments affecting distressed securitiesBuild and maintain financial models to value distressed debt and illiquid securitiesAssist in the structuring and negotiation of transactions, including the analysis of covenant packages and recovery scenariosHere are the skills you need:Bachelor’s degree in Finance, Economics, Business, or a related field3-5 years of experience in distressed debt, high-yield credit analysis, or related fieldsProven experience in financial modelling, valuation, and market research within distressed or illiquid marketsStrong analytical and quantitative skills with proficiency in Excel and financial modelling softwareExcellent written and verbal communication skills, with the ability to present complex information clearly and conciselyCollaborative team player with the ability to work independently and contribute to group initiativesHere are the benefits of the job:Competitive salary between £100k and £150k depending on experienceA dynamic and innovative work environment with opportunities for career growth in a specialised industryWork Permission:You must have the right to work in the UK. Visa sponsorship is not available at this time.....Read more...
