To learn and understand legislation relating to Council Tax and Non-Domestic recovery and enforcement
To progress Council Tax and Non-Domestic Rate debt recovery by making a decision on the appropriate course of action in relation to the debt taking into account the individual circumstances of the customer
To progress Housing Benefit Overpayments and Sundry Income debt recovery by making a decision on the appropriate course of action in relation to the debt, taking into account the individual circumstances of the customer
Deal with all recovery correspondence from the reminder stage onwards
Deal with debt recovery enquiries on the telephone as required
Make outbound telephone calls to customers to obtain payment where bills/invoices have not been paid on time
Process and monitor arrangements, attachments to benefits and attachments to earnings, taking the appropriate action where necessary
Review reports to ensure unpaid debts are progressed through the recovery process
Review customers' income and expenditure to agree on affordable repayment plans
To take the necessary action to trace debtors who have left with no forwarding address and update accounts as appropriate. Where necessary, arrange for any write-off action to be processed
To carry out the appropriate checks with regard to cases that will be sent to Enforcement or Collection Agents
To deal with cases returned from Enforcement or Collection agents
Liaise with other sections of the council, enforcement/collection agents and other outside bodies as required
Take the appropriate action to prepare court cases for Housing Benefit Overpayment and Sundry Income debts
Have a working knowledge of the computer systems and be aware of the impact the inputting of information has on customer accounts
Adapt to new methods, techniques and procedures as they are introduced
Any other appropriate duties as and when required
Training:Monthly online workshops hosted by the training provider.Training Outcome:Although not guaranteed, there may be a permanent role on successful completion of the apprenticeship and performance in the role.Employer Description:Here at Solihull Council we want to ensure that all our citizens have an equal chance to share in Solihull’s success. We do this by putting our customers at the heart of everything we do. We recognise that our employees are the key factor in achieving our vision. As such, we are always on the lookout for talented individuals, who want to make a real positive difference to people’s lives and can help us to continue building on our success.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills....Read more...
The Opportunity Hub is delighted to partner with a leading firm specialising in the trading, valuation, and advisory of illiquid and distressed financial assets, on their lookout for Distressed Debt Analyst to join their high-performing team. With a focus on markets that include distressed debt, non-performing loans (NPLs), the firm leverages deep market insights, innovative analytics, and a global network to provide tailored solutions to institutional investors, financial institutions, and other market participants.Distressed Debt Analyst (based in London, between £100k and £150k depending on experience)Job Overview:The Distressed Debt Analyst will play a crucial role in supporting the firm's distressed debt trading and advisory activities. This individual will be responsible for conducting in-depth analysis and valuation of distressed debt instruments, including corporate bonds, bank loans, NPLs, and other illiquid securities.Here's what you'll be doing:Conduct comprehensive research on distressed debt markets, including trends, pricing, and regulatory developmentsMonitor and assess credit events, bankruptcy proceedings, and other key developments affecting distressed securitiesBuild and maintain financial models to value distressed debt and illiquid securitiesAssist in the structuring and negotiation of transactions, including the analysis of covenant packages and recovery scenariosHere are the skills you need:Bachelor’s degree in Finance, Economics, Business, or a related field3-5 years of experience in distressed debt, high-yield credit analysis, or related fieldsProven experience in financial modelling, valuation, and market research within distressed or illiquid marketsStrong analytical and quantitative skills with proficiency in Excel and financial modelling softwareExcellent written and verbal communication skills, with the ability to present complex information clearly and conciselyCollaborative team player with the ability to work independently and contribute to group initiativesHere are the benefits of the job:Competitive salary between £100k and £150k depending on experienceA dynamic and innovative work environment with opportunities for career growth in a specialised industryWork Permission:You must have the right to work in the UK. Visa sponsorship is not available at this time.....Read more...
To work with colleagues to develop knowledge to provide internal and external customers with high standards of service relating to all aspects of Revenues valuation and billing
To support the Revenues & Benefits Systems Admin Team with administrative tasks, data entry and income management using accuracy and attention to detail
To develop knowledge of aspects of Benefits and Debt Recovery affecting Revenues, gaining and developing an understanding of business processes and the ‘hands on’ approach ofexcellent service delivery
To develop knowledge of the council’s internal departments and external agencies to develop awareness of the importance of good working relationships and enable effective signposting forcustomers
To develop customer service skills to a high level, adapting to different situations and communication methods and understand when appropriate to refer to a Team Leader
To work with colleagues to develop critical thinking and questioning skills to identify issues, problem solve and meet customers’ needs
To develop the required skills and knowledge to make follow up calls and issue written communications where necessary
To comply with Information Security and Data Protection policy and principles
To undertake any other tasks as agreed with the Revenues Team Leader
Operate according to the Council’s corporate values and codes of behaviour
Ensure that at all times all Health & Safety legislative requirements are met, that the Council’s Health & Safety Policy, its arrangements and procedures are implemented. This includes, where applicable, taking responsibility for personal health and safety and having regard to other persons affected by the performance of the duties of the post, ensuring that risk management objectives are delivered and other risk management activities are effectively implemented and monitored
Exercise proper care in handling, operating or safeguarding any equipment, vehicle or appliance provided, used or issued for the performance of the duties of the post
Have a commitment to and understanding of the Council’s approach to equality and diversity and promote and deliver fair, sensitive and quality services
Comply with all relevant Council policies and procedures including code of conduct, financial regulations, HR policies / procedures, Data Protection, Freedom of Information Act and ICT Codesof Practice
Adhere to relevant working practices, methods and procedures including undertaking relevant training and development as required and respond positively to new and alternative ways ofworking
Carry out any other reasonable duties and responsibilities commensurate with the grade and level of responsibility of the post
Engage with digital models of service delivery and support the implementation of digital working methods
Manage and / or use resources in ways that ensure value for money and support the commercialism agenda
Demonstrate a commitment to the delivery of excellent service for all customers and service users
Training:We host supporting workshops regularly throughout the apprenticeship which you will attend in person at our designated training site / campus. These workshops are carefully designed to support the learning required throughout the apprenticeship programme.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Further career progression would be considered for the right candidate.Employer Description:Mansfield District Council provides a wide range of services across the district . By joining us you will be helping to contribute towards making the Mansfield district a better place to work and live. The Council's vision is to create a more positive image of the area of Mansfield district to develop people, businesses and investment in the area. We also want to improve confidence, pride and dignity so that everyone can enjoy a good quality of life in their neighbourhoods and communities.Working Hours :Monday - Friday (Times to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Apprentices will gain knowledge in all areas of the apprenticeship whilst gaining invaluable experience in the workplace in putting this learning into practice.
Over the course of your apprenticeship, you will split your time between 4 departments within the customer service area at Hove Town Hall.The teams you will work with will be the Blue Badge and Concessionary Travel Team who are responsible for assessing and issuing blue badges and concessionary travel passes for eligible residents in the city. The team works with a diverse group of residents and visitors, mainly older and disabled, to support them with their travel needs.The Parking Customer Service Team (Permits), who are responsible for processing and approving parking permits within the city, as well as managing the customer service phone line 5 days a week.The Penalty Charge Notice Team (PCNs), who are responsible for reviewing PCN appeals as well as processing payments for PCNs, dealing with incoming correspondence and managing the debt recovery process.The Fraud team who are responsible for investigating the misuse of permits and Blue Badges and concessionary travel.
We are looking for an enthusiastic, self-motivated individual with good communication and teamwork skills to join us in our award-winning service. This role is an apprenticeship, so you will gain your Level 2 Customer Service Practitioner apprenticeship qualification while working at the Council.
You will:
Learn to deal tactfully with all enquiries from members of the public, other officers, contractor staff, and process these in accordance with the set procedures
Learn how to respond to verbal and written communications, and produce information regarding parking schemes, ensuring customer satisfaction and an understanding on the customer journey
Learn to use and maintain internal systems to record confidential customer information, to monitor customer service levels and to meet their needs
Learn to issue Parking Permits or Blue Badges and Concessionary Bus Passes/Taxi Vouchers in accordance with the regulations of the scheme/internal processes
Learn to advise the public on the correct usage of Parking Permits or Blue Badges and Concessionary Travel Passes
Learn how to interpret and apply relevant team policies
Learn how to and carry out all administration in connection with either Parking Permits or Blue Badge Scheme and Concessionary Travel Scheme
Learn to receive/record payments and issue receipts as necessary, learning and having due regard to audit requirements
This is a large, friendly team who support each other work together with a customer focus. The team value apprentices & have experience of supporting them through the programme.Training:
The Customer Service Practitioner Apprenticeship at level 2 is run by Chichester College Group who is responsible for supporting you with your learning and carrying out assessments
You will learn all the knowledge, skills and behaviours in the apprenticeship standard and once you are competent in all these areas, you will take an End Point Assessment before successfully completing
You will receive support from a nominated mentor, throughout the duration of the Apprenticeship
Delivery will be via online workshops, assessor meet/visits every 4-6 weeks, three way review with manager, apprentice & the college every 8-12 weeks, plus other off the job learning during contracted hours
Functional Skills in English and maths if required
Training Outcome:
Potential opportunities to progress within the council into further employment, whether in the service or in the wider council
Employer Description:We are one of the largest employers in Sussex employing around 8,000 staff who deliver more than 700 services to local residents. Working for us is more than just a job. It’s all about making a real difference to people’s everyday lives. We firmly believe that our staff are our greatest asset and it’s important to us that they are happy, healthy and productive at work. We are an accredited Living Wage employer and offer a range of financial and non-financial benefits.Working Hours :Monday - Friday, 9.00am - 5.00pm but with some flexibility.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Analytical skills,Team working,Initiative,Patience....Read more...
