As a support member within the managed services team, your role is pivotal in helping to ensure our customers have a smooth and efficient experience when raising incidents and requests as part of their customer support journey.
There are 3 main elements to this role:
Initial tier 1 triage for new incidents and requests. This will operate via the support portal and phone calls
Actioning any tickets that are deemed to fall under the 1.5 support line bracket for all Totalmobile products
Being part of the primary support team for the Protect product. This includes software support, hardware support, configuring new devices, processing returns, handling stock, training and reporting. This role also provides support to the wider Protect teams such as customer success, finance and sales
This role will report directly to the Customer Engagement Hub Manager and working closely with the Managed Services Team Lead. This team is based out of the Rochdale office and requires an element of physical hardware set up and distribution. Therefore, it is expected you will be in the physical office for most days. Exceptions for this include those on an apprenticeship who will receive a day a week to work from home on work related to their apprenticeship course and exceptions agreed with your manager.
Daily tasks will include:
Supporting customers using the internal ticketing system
Communicating with customers via telephone and email providing end user customer support and product information
Device hardware provisioning, testing, and repairing
Creating and updating ad hoc customer and internal reports
Stock management
Assisting the Project Manager with new and existing client projects for Protect hardware
Preparing and distributing customer reports
Importing and updating existing data in a database using a GUI and bespoke tools
Ticket communication management
Engaging with smaller customers on an ad hoc basis to understand and resolve issues
Communicating with multiple support teams regarding triage incidents and requests
Actioning tickets that are classed as 1.5 line for all other TM products
Swapping between triage and Protect support
Work to SLAs
Ensuring customer interactions are logged and recorded against tickets
We will provide full support to develop and gain experience with other Total Mobile products.Training:You will work towards a level 3 Business Administrator Standard which will consist of monthly lessons on a day release to Rochdale Training.Training Outcome:To be confirmed upon successful completion of the apprenticeship.Employer Description:Totalmobile is a Field Service Management (FSM) provider passionate about improving work and mobile workers' lives. We are the UK leader with 375 staff across the UK and Ireland, and we support over 1,000 organisations and 500,000 workers to transform the delivery of field services and experience an exceptional return on investment. We are the UK leader as we have an integrated product suite within FSM that has been crafted together through organic growth and seven strategic acquisitions over the past number of years. This has made us one of the fastest growing software houses in the UK. This is a great opportunity for a person to join a growing organisation and be part of an experienced customer services team working with large blue-chip organisations throughout the UK and US.Working Hours :37-hours per week Monday - Friday, working hours TBCSkills: Attention to detail,Customer care skills,Number skills,Ability to work under pressure,Health and Safety Knowledge,Experience is desirable....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
This position performs diagnostic various onsite inspections for customers as well as other inspection services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks. Work with Lead Diagnostics Technician Collaborate with other Field Supervisors as necessary. Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters. Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue. Project a professional appearance and demeanor at all times while completing services for a customer. In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc. Proper completion of all services and related paperwork. Participate in all safety trainings and complete any required documentation. Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services
ADDITIONAL SKILLS AND QUALIFICATIONS:
Prior roofing inspection and diagnostic experience Prior roofing experience, including patch and repair skills Knowledge of Project Management, planning, and scheduling skills Knowledge and experience in monitoring and maintaining Quality Control Functional computer skills Prior safety training and complete a minimum of 10-hour OSHA certification Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Ability to work independently Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances Capable of walking along rooftop edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
This position performs diagnostic various onsite inspections for customers as well as other inspection services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks. Work with Lead Diagnostics Technician Collaborate with other Field Supervisors as necessary. Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters. Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue. Project a professional appearance and demeanor at all times while completing services for a customer. In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc. Proper completion of all services and related paperwork. Participate in all safety trainings and complete any required documentation. Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services
ADDITIONAL SKILLS AND QUALIFICATIONS:
Prior roofing inspection and diagnostic experience Prior roofing experience, including patch and repair skills Knowledge of Project Management, planning, and scheduling skills Knowledge and experience in monitoring and maintaining Quality Control Functional computer skills Prior safety training and complete a minimum of 10-hour OSHA certification Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Ability to work independently Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances Capable of walking along rooftop edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
JOB DESCRIPTION
GENERAL PURPOSE OF THE JOB:
This position performs diagnostic various onsite inspections for customers as well as other inspection services
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Perform/assist with diagnostic roof inspections, including Infrared, Nuclear, visual, & other inspection services, along with related information gathering and verification tasks. Work with Lead Diagnostics Technician Collaborate with other Field Supervisors as necessary. Assist with the Quality Control (QC) process of all diagnostic jobs, including the proper documentation, to ensure that all work was completed properly and that the customer was fully satisfied. Conduct and foster professional and timely communication (via email, voicemail, in person) with the customers, sales reps, field staff, and internal company personnel on all diagnostic related matters. Serve as a contact for the office personnel if there are any problems concerning a diagnostic issue. Project a professional appearance and demeanor at all times while completing services for a customer. In conjunction with the Manager of Diagnostic Services, assist in the training of other field personnel on diagnostic tools, techniques, processes, etc. Proper completion of all services and related paperwork. Participate in all safety trainings and complete any required documentation. Perform any other duty and/or project as required or assigned by the Manager of Diagnostic Services or the VP of General Services
ADDITIONAL SKILLS AND QUALIFICATIONS:
Prior roofing inspection and diagnostic experience Prior roofing experience, including patch and repair skills Knowledge of Project Management, planning, and scheduling skills Knowledge and experience in monitoring and maintaining Quality Control Functional computer skills Prior safety training and complete a minimum of 10-hour OSHA certification Planning and organizational skills. Able to juggle multiple priorities and demonstrate good task management Ability to work independently Excellent customer service skills and ability to build relationships Ability to climb up and down interior/exterior ladders to access roofs (minimum of 20 ft.) and carry basic hand tools, equipment, and/or material up to approx. 75 lbs. over long distances Capable of walking along rooftop edges (no fear of heights, good balance, etc.) Ability to handle prolonged exposure to outside weather conditions (heat, cold, etc.)
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Lead the delivery of administration and customer services for our small housing team, using our G2 housing management software.
Supporting, planning and actively delivering housing customer services as well as property maintenance for our 102 homes.
Working closely with our two Housing Support Officers, you will maintain front of house services at both of our independent living schemes.
You will have direct responsibility for key service functions as well as the opportunity to work on projects covering a wide variety of housing specialisms.
You will report to our Housing Services Manager and receive mentoring support from our Chief Executive Officer.
You will be based at main office and expected to work across our portfolio so access to a car and a clean driving license is essential.
Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Training Outcome:Housing Officer / Property Manager position in a social landlord organisationEmployer Description:MuirCroft Housing Association Limited is authorised and regulated by the Regulator of Social Housing under the Housing and Regeneration Act 2008 Num: L1253. Registered under the Co-operative and Community Benefit Societies Act 2014 Num: IP19876R. First registered 5th July 1971.
Muircroft Housing Association is committed to playing an active part in the life of our local community. As a placed based housing organisation founded in 1971, we are proud of the work we do to tackle housing need amongst people aged 60+ with a New Forest local connection.Working Hours :Weekly customer contact hours are 9am to 1pm.
You will be at work on Fridays for business cover.
You will need to be flexible to assist with covering colleague absence and annual leave. We are flexible with when you can arrange time for learning.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Be able to drive.,Understanding of Word & Excel....Read more...
Parts Manager
Job Role - Parts Manager
Location - Reading
Salary - up to £55\'000 per annum
My client, a large commercial vehicle manufacturer, is seeking an experienced Parts Manager to join their team.
Parts Manager duties include:
- Ensuring that stock control is carried out at depot level in line with company policies and procedures.
- Motivation of Parts Staff to ensure every opportunity is maximised to sell parts and attachments
- Implementation of positive change to ensure that parts growth, both through service and direct to customers, is in line with business expectations.
- Mentoring challenging and development of staff through training and performing annual appraisals
- Compiling reports on depot performance to highlight areas of potential growth, generate leads for new products and product lines on campaign, monitor stock levels and minimise stocking costs.
- Development of systems to promote structured growth aligned with customer satisfaction
- Developing, promoting and maintaining strong interdepartmental relationships to allow holistic provision of products and services to customers
- Liaising with marketing department for the development of profitable and attractive promotional campaigns
- Monitoring the strategies of competitors
- Develop and maintain pricing strategies for key product lines and key accounts customers
- Monitor logistical challenges and identify new solutions to maintain and improve profitability of parts deliveries.
Parts Manager Skills & Experience
- Previous experience with the commercial vehicle sector is essential.
- Understanding of parts sales and retail operations
- Customer focus and good interpersonal skills
- Highly self-motivated 'can do' attitude
- Ability and willingness to take ownership of any issues relating to the department
- Patient and empathetic
If you are interested in this Parts Manager role please contact John Barnes at Holt Recruitment on 07955081481 or send a copy of your CV to john@holtrecruitment.com....Read more...
Technical Support Services Supervisor – Portsmouth (Hybrid) – Up-to £31,000 Per Annum DOE We are on the hunt for an experienced team leader to join a dynamic team of technical support and sales support professionals delivering top notch B2B and B2C solutions and products. Within this role you’ll be working to provide support to end customers, mentorship and coaching the team, and act as a second in command for the team reporting to the Support Services Manager.Required Experience:
Previous mentorship or leadership experience within a customer support team involving the resolution of escalated tickets
Experience handling both B2B and B2C customer relationships
A personal interest in technology including an understanding of the component parts of a computer, and the process of building PC’s
Experience developing processes and procedures to streamline and strengthen business operations across the team
Effective communication skills and ability to build relationships with stakeholders quickly
Ability to manage multiple concurrent projects or deadlines effectively
Day-to-Day Responsibilities:
Supervising a team of 6 providing mentorship and driving service improvements through learning and development of staff
Working closely with B2B and B2C customers delivering top notch services
Willingness to step up and take on responsibility when needed and act as a second in command for your manager
Confident communicating with internal and external stakeholders
What’s in it for you:
25 days holiday plus bank holidays (with the chance to buy additional days)
Healthcare plan scheme
Upskilling apprenticeship training
Cycle to work Scheme
Employee Assistance Programme
Staff discounts
Social and wellbeing events
Hybrid working (after training period) (3 days on-site, 2 days WFH per week)
....Read more...
The Company:
A global name in the supply of industrial and special gases
Operating a specialised helium division within a wider international group
Committed to customer excellence, innovation, and sustainable business practices across the gas industry
Benefits of the Key Account Manager – Helium
Basic salary of £55,000–£60,000
OTE £70,000 uncapped
Car allowance and performance-based bonus
Hybrid working with flexibility across the UK
The Role of the Key Account Manager – Helium
Manage and grow a portfolio of strategic Helium key accounts across the UK
Develop and implement sales strategies to drive profitable growth
Build long-term partnerships aligned with customer and business goals
Monitor market trends and adapt offers based on customer needs
Lead negotiations, tender responses, and pricing initiatives
Liaise with global Helium and UK supply chain teams
Ensure full account visibility in Salesforce, including forecasting and planning
Partner with operations, service, and facilities teams to deliver excellence
Promote safety and compliance at all customer sites
Champion customer service improvement initiatives and retention plans
The Ideal Person for the Key Account Manager – Helium
Degree-qualified or equivalent with strong B2B commercial experience
Background in industrial gases or related technical sectors preferred
Proven success in account management, customer retention, and revenue growth
Highly skilled in negotiation, forecasting, and strategic planning
Excellent communicator with strong influencing skills at all levels
Comfortable working independently and collaboratively across functions
Proficient in SAP, Office 365, Salesforce, and PowerBI
Tenacious, resilient, and adaptive in dynamic environments
If you think the role of Key Account Manager – Helium is for you, apply now!
Consultant: Joshua Cumming
Email: joshuac@otrsales.co.uk
Tel no.: 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director, across the UK and internationally.....Read more...
Position: Maritime Project Manager (Naval)
Job ID: 2394/3
Location: Surrey
Benefits: Great Benefits
Type: Permanent - Hybrid after 6 Months
HSB Technical Ltd is a specialist recruiter within the Power & Propulsion, Shipbuilding, Maritime Shipping, Energy and Subsea sectors – visit: www.hsbtechnical.com for a list of our vacancies. We have a number of permanent and contract vacancies for multiple businesses across the UK and overseas.
As a Electrical Project Manager / Electrical Delivery Manager you will be responsible for the delivery of maritime implementation projects across the UK Ministry of Defence (MOD) maritime fleet, including the Royal Navy, Royal Fleet Auxiliary, and other UK MOD/UK Government vessels. The role will involve managing multiple concurrent or sequential installation projects, ensuring smooth project execution from initial stages through completion. This role is located in Redhill.
HSB Technical’s client is an established and well-regarded business entity.
Duties and responsibilities of the Project manager / Electrical Project Manager / Electrical Delivery Manager:
Overall management of several concurrent or sequential maritime installation projects.
Production of Equipment Guidance Packages (EGP), Installation Guidance Packages (IGP), and Modification Leaflets based on engineering designs, surveys, and stakeholder input.
Reporting project progress internally, including updates on schedule, risks, and opportunities.
Attend customer meetings, managing dependencies and ensuring timely delivery.
Coordination of equipment procurement and configuration management to meet implementation deadlines.
Work with suppliers and sub-contractors to ensure that equipment and services are delivered on time.
Improvement of project management processes and support for other project managers to ensure successful a project.
Representing the company at key customer meetings and project briefings.
Qualifications and requirements for the Project manager / Electrical Project Manager / Electrical Delivery Manager :
Project management experience with the UK MOD or other UK government departments.
Experience in UK MOD maritime electrical installation projects.
Technical expertise in electrical/electronic, IT networking equipment, and satellite communications.
Ability to write Equipment Guidance Packages (EGPs), Installation Guidance Packages (IGPs), and Modification Leaflets to a high standard
Must hold or be eligible to obtain DV Security Clearance.
Must be able to travel as required
This vacancy is being advertised by HSB Technical Ltd who have been appointed to act as a recruitment partner for this role.....Read more...
We are seeking to appoint a Customer Services Assistant (please add same as previous advert because I didn’t save it!)Working 20 hours per week (typically Monday to Friday) and reporting to the Centre Manager, this role will provide support in delivering all aspects of administration, relating to Event bookings. Start and finish times may be flexible and if required, you may, with reasonable notice, be required to work weekends and evenings to support specific Events.You will be responsible for :
Responding to all customer enquiries relating to new and existing bookings;Maintain and administer the bookings system including the management of all customer data;Administer all bookings, including; assisting with quotes, issuing of contracts and liaison with finance for invoicing and managing cancellations;Communication with all internal stakeholders regarding Event requirements, final numbers, etc. including; Head Chef, Bar Manager, FinanceResponding to client feedback in preparation for and post Event.
As a member of a small team you will be required to support other general office administration duties and provide cover for other team member absences. On occasions, you may be the designation Centre Duty Manager.Benefits:
Competitive SalaryPension28 days holiday (including Bank Holidays)
Due to the requirements of this role and the requirement for team collaboration this role is not available for remote working. ....Read more...
The Company:
International Medical Devices business
Excellent reputation for quality and service
A business which invests in their employees
Progressive business
The Role of the Export Manager
Managing existing and recruiting new international medical device distributors
Focus areas are Middle East and Europe.
Selling procedure packs and other associated supplies for usage in operating theatres and critical care areas
Negotiating, dealing with contracts and supporting the distributors to achieve growth
Identifying opportunities to introduce new products to existing accounts.
Benefits of the Export Manager
£50k-£60k basic
Bonuses
Company Car/Car Allowance
Pension
25 days holiday + bank holidays
The Ideal Person for the Export Manager
Must have a proven track record with international medical device distributors.
A relationship builder who can challenge and influence the customer
Someone who is commercially minded and wants to progress their career with a business on the up.
Ability to work under pressure and on own initiative
Attention to detail
Capable of delivering against strict deadlines and influence others to do the same
Ability to work well in a team environment
Pro-active and responsive to customer requirements
If you think the role of Export Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Recruit4staff are representing a well-established facilities management service provider in their search for a Contract Manager to work in ManchesterJob Role: Managing a commercial Facilities Management contract valued at £2 million, covering both planned preventative maintenance and extra works. The role involves full responsibility for the delivery of hard FM services, conducting regular site and client visits, and full P&L accountability across a portfolio of sites. Daily management of the engineering team and account development are key, including identifying new opportunities to grow revenue and enhance service delivery.Job Details:
Pay: Up to £52,000 per annumHours of Work: Monday to Friday- 8am to 5pm (42.5 hours per week)Duration: PermanentBenefits:
Company car31 days holiday including bank holidaysSick pay (2 weeks full pay after passing probation)5.7% pension contributionStaff referral schemeEmployee of the month schemePerk Box
Essential Skills & Experience:
Proven track record in a similar contract management roleStrong knowledge of the FM sector, specifically hard services contractsExcellent leadership ability with the ability to motivate and lead cross-functional teamsStrong commercial acumen with excellent customer service/account management skills
Desired Skills & Experience:
Technical engineering backgroundPrevious experience managing M&E FM service contracts
Essential Qualifications:
Driving licence
Desired Qualifications:
Level 4 Qualification in related fieldHealth & Safety qualification (IOSH / COSHH)
Commutable From: Manchester, Wigan, Warrington, Skelmersdale, Stockport, Macclesfield, Crewe, Stoke, Bolton, Oldham, Rochdale, BurySimilar Job Titles: Contract Manager, Contracts Manager, Account Manager, Facilities Manager, Regional Manager, Contract Director, Account DirectorFor further information about this role, please apply now.This vacancy is being advertised on behalf of Recruit4staff, who are operating as a recruitment agency.....Read more...
An exciting opportunity has arisen with a leading UK electronics manufacturing provider based in North England – our client is seeking a Business Development Manager to enhance and develop customer relationships, drive business growth, and lead new business development across North England.
Key responsibilities of the Business Development Manager based in North England:
Identify, qualify, and win new business opportunities across target markets, with a 60% focus on hunting new customers and 40% on key account management
Build and manage a strong sales pipeline focused on PCB assembly, contract manufacturing, surface mount, box build, and sheet metal services
Expand relationships with existing customers to maximise business potential across design, production, and quality divisions
Collaborate closely with Estimating and Production teams to ensure competitive, timely quotes and customer satisfaction
Respond promptly to sales enquiries and follow up proactively
Coordinate business development efforts across all group divisions and maintain strong internal stakeholder relationships
Provide regular updates on prospects and projects to senior management, including opportunity tracking, sales forecasting, and CRM maintenance
Deliver monthly and quarterly sales KPIs and contribute to sales strategy and growth plans
Operate independently managing a remote territory covering North England (north of Stafford) and south of Scotland, with hybrid/remote working arrangements
Skills and experience required for the Business Development Manager based in North England:
Provable experience in electronics manufacturing sales, preferably contract manufacturing or PCB assembly
Proven track record of successful new business development and key account management
Strong commercial awareness and target-driven mindset with excellent negotiation, communication, and presentation skills
Established network of contacts within the PCB and defence sectors is essential
Self-starter, highly motivated, able to work independently and on the road
Fully computer literate with mainstream software proficiency
Full UK driving licence required
Desirable:
Degree qualified (preferred but not essential)
Experience selling into Medical Device, Aerospace, Military & Defence, Life Science, Space, Automotive, Telecommunications, Oil & Gas, Renewable Energy, Maritime, Industrial Equipment, or Networking sectors
Familiarity with integrated manufacturing environments offering design, manufacturing, and assembly services
To apply for this Business Development Manager role based in North England, please send your CV to kchandarana@redlinegroup.com or call 01582 878 830 / 07961 158 784.....Read more...
The Company:
International Medical Devices business
Excellent reputation for quality and service
A business which invests in their employees
Progressive business
The Role of the Territory Manager
Field based role visiting hospitals on patch
Selling procedure packs and other supplies to surgeons, clinicians and theatre staff
Visiting theatre departments mainly but there’s business to look after in critical care and other departments
Identifying opportunities to introduce new products to existing accounts.
Winning new customers
All sales within hospital
Patch is North East from Yorkshire up to Scottish borders.
Benefits of the Territory Manager
£35k-£45k basic, bonuses
Company Car/allowance
Pension
25 days holiday + bank holidays
The Ideal Person for the Territory Manager
Ideally have some clinical or sales experience in the Operating Theatre environment- but not essential!
Will consider a graduate at early stages of their sales career looking to break into medical sales
A relationship builder who can challenge and influence the customer
Someone who is confident to engage with and influence the customer
Someone who is commercially minded and wants to progress their career with a business on the up.
Someone happy with extensive travel
Happy to look at a more junior person who is looking to cut their teeth in this role with no prior experience. Ideally a science graduate with some customer facing or sales experience.
If you think the role of Territory Manager is for you, apply now!
Consultant: David Gray
Email: davidg@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Facilities Account Manager - Glasgow - Package up to 57.5K CBW are delighted to be exclusively supporting a leading facilities management provider in seeking a passionate and experienced Facilities Account Manager to join its dynamic team. This is a fantastic opportunity to take ownership of multiple service contracts, drive high standards, and make a real impact across hard and soft services. In this client-facing role, you’ll combine strong leadership with commercial awareness to ensure consistent delivery, customer satisfaction, and operational excellence. Key ResponsibilitiesOversee and develop several FM contracts, ensuring exceptional service across all disciplinesLead service delivery teams, working collaboratively across helpdesk, soft services, and hard servicesConduct regular audits, site visits, and compliance checks to maintain high operational standardsManage all commercial aspects of the contracts, including P&L, billing, and ACW worksIdentify opportunities for service improvements and implement changes effectivelyRespond to reactive situations and manage incident reporting as requiredChampion a customer-first culture in everything you doAbout YouMinimum 3 years’ experience in FM account management or contract deliveryProven track record of managing multi-service FM environmentsStrong financial and commercial understandingExcellent client relationship management skillsProactive, adaptable, and committed to service excellenceFull UK driving licenceDesirable QualificationsIOSH accreditedIWFM membership (AIWFM or higher)IWFM Level 3 qualification or working towardsWhat’s On OfferCompetitive salary packagePension 5%Company vehicle or car allowance (where applicable)Career development opportunitiesPrivate Health Care33 days holiday Life assurance x 4 ....Read more...
The Company: NATIONAL ROLE - Remote
My client is a leading provider of energy monitoring and lighting control solutions, dedicated to helping organizations optimize energy consumption and minimize environmental impact. The company pride themselves on the continued development of their products and provide an incredible technology training scheme for all employees.?
You will be able to find their applications in some of the most well-known locations in the UK.??
They currently hold a fantastic proven track record in the controls and monitor product sector.?
If you are an experienced and dynamic Lighting Controls Sales Manager, my client will offer product training and a great career.
Benefits of the National Sales Manager
£40k - £60k
Car / Car allowance
Company Bonus Tax free paid quarterly
Uncapped Commission
Pension
Holidays
The Role of the National Sales Manager - Lighting Controls
The National Sales Manager will be responsible for identifying and developing new lighting clients while supporting existing business relationships.
Driving business by engaging with lighting manufacturers, electrical contractors, and key stakeholders.
Excellent effective communication and relationship management.
Accurately quote lighting control projects, ensuring competitive pricing and alignment with customer requirements.
Update CRM platform with details of opportunities, customer interactions, and project statuses.
This is a National Role covering the UK
The Ideal Person for the National Sales Manager - Lighting Controls
Our client is looking for someone who is result driven, with a proven record, professional, vibrant, self-motivated and a desire to succeed.??
Existing relationship with ME Consultants & Contactors, Manufacturers and End users
Managing multiple projects requires organization and the ability to prioritize tasks effectively.
Your attention to detail ensures that no part of the sales process is overlooked, from proposal creation to project delivery.
A technical background or knowledge in lighting controls allows you to understand customer needs at a deeper level and offer more customized, technical solutions.
Able to TRAVEL Nationwide
If you think the role of National Sales Manager - Lighting Controls is for you, apply now!
Consultant: Lisa Spiteri
Email: lisas@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally....Read more...
The Job
The Company:
A fantastic opportunity has arisen for an Account Manager to work for a market leader in the supply of a wide range of Building Materials.
Internationally renowned with a firm commitment to sustainable development.
Worked on some of the most prestigious construction products in the UK and internationally.
Committed to providing customers with the most reliable and comprehensive array of building materials, through to tailoring to suit customers’ specific needs.
Home, Commercial Construction, Infrastructure, Agricultural, Industrial and other speciality applications.
The Role of the Account Manager
The Account Manager will be offering the companies, Structural Flooring Systems selling into Merchants, Ground works, House builder.
90% of your time will be focusing on account management whilst the remaining being new business.
Drive profitability by achieving sales targets, generating leads, and fostering strong customer relationships.
Prepare quotations based on customer requirements, including site visits and technical assessments.
Provide technical support to customers, assisting in the development of tailored flooring solutions.
This role can be a hybrid role working from Home and Office.
Covering: South Wales, Warwickshire, Berkshire, Buckinghamshire, Oxford, Gloucester
Benefits of the Account Manager
£40K - £48K
Bonus
Car
Pension
25 days holiday plus bank holidays
This role can be Hybrid Role, to suit the person.
The Ideal Person for the Account Manager
You will have experience working as an Account Manager or in an Internal Sales role within the construction industry.
Ideally, your background will include working with heavy-side or building materials, selling to groundworkers, civil contractors, or housebuilders. However, my client is open to candidates from various construction sectors.
You should be comfortable managing multiple accounts, with a proven track record in both account management and winning new business.
The ability to read and interpret building design plans—particularly foundation layouts—would be a strong advantage.
A problem-solver mindset is essential, along with the ability to identify sales growth opportunities through excellent customer service.
You must be confident engaging with contractors on-site.
Territory includes: South Wales, Warwickshire, Berkshire, Buckinghamshire, Oxfordshire, and Gloucestershire.
If you think the role of Account Manager is for you, apply now!
Consultant: Sarah dimmock
Email: sarahd@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
We’re looking for a Delivery Manager to join our Garden Maintenance/Estates Team on the Isle of Wight. In this role, you'll manage garden maintenance and improvement works for communal garden areas, ensuring high-quality, customer-focused services are delivered on time and within budget.
Key Responsibilities:
Lead and manage a team of in-house trades and contractors.
Ensure safe, timely, and high-quality delivery of garden maintenance and improvement works.
Maintain accurate data in property systems.
Promote safe working practices in line with Health and Safety legislation.
Develop a strong understanding of customer and asset needs in your locality.
Engage with residents to co-create services that meet their needs.
What You’ll Need:
Experience managing teams delivering estates or garden services.
Knowledge of planning workstreams in a customer-focused environment.
Ability to manage budgets and deliver value for money services.
Strong commercial acumen.
Knowledge of health, safety, and environmental regulations.
Proficient in Microsoft Office, with intermediate or advanced Excel skills.
Full UK driving licence and access to a car (travel is required).
What We Offer:
£450 annual flex-pot, discounted shopping & cycling scheme.
25 days holiday + bank holidays (with an extra day every year, up to 30 days).
Industry-leading pension scheme (12% matched contributions) + life cover (4x salary).
Flexible working options.
Private medical, dental insurance & critical illness cover.
Discounted travel insurance.
stride is acting as an Employment Agency in relation to this vacancy.....Read more...
Key Responsibilities:Phase 1: Admin Manager Role
• Administrative Support: Provide administrative support to various departments, including scheduling meetings, managing correspondence, and maintaining records• Office Management: Oversee office operations, including supply management, equipment maintenance, and facility coordination• Data Management: Ensure accurate and timely data entry, maintain databases, and generate reports as needed• Customer Service: Handle customer inquiries, resolve issues, and ensure a high level of customer satisfaction• Housing management Admin and Housing maintenance admin: To oversee our housing management system and learn how to plan and organise maintenance jobs for the company portfolio, keeping the systems up to date • Finance Admin: To support the daily management of the company's finance invoices, petty cash and tracking of energy bills for the housing portfolio
Phase 2: Housing management• Housing Standards: Ensure that all housing units meet the required standards for safety, cleanliness, and habitability. Conduct regular inspections and address any issues promptly to maintain high-quality living conditions• Housing Law: Stay informed about relevant housing laws and regulations. Ensure compliance with legal requirements in all housing-related activities, including tenant rights, lease agreements, and property management• Supported Accommodation: Manage supported accommodation services, providing tailored support to residents with specific needs. Coordinate with support staff to deliver effective assistance and create a supportive living environment• General Needs Accommodation: Oversee the management of general needs accommodation, ensuring that all residents have access to essential services and amenities. Address any concerns or issues raised by residents to maintain a positive living experience• How to Provide Support: Develop and implement strategies for providing support to residents. Train staff on best practices for offering assistance, and ensure that support services are accessible and effective• Inform System: Utilise housing management systems to track and manage housing-related data. Ensure that all information is accurately recorded and easily accessible for reporting and decision-making purposes
Phase3: Business Manager Role• Business Operations: Assist in the planning and execution of business strategies to achieve organisational goals• Financial Management: Support budgeting, forecasting, and financial reporting activities• Team Leadership: Supervise and mentor junior staff, fostering a collaborative and productive work environment• Performance Analysis: Monitor and analyse business performance metrics, identifying areas for improvement and implementing solutions
Phase 4: Operations Manager Role• Operational Oversight: Oversee daily operations, ensuring efficiency and effectiveness in all processes• Strategic Planning: Develop and implement operational strategies to enhance productivity and achieve business objectives• Resource Management: Manage resources, including personnel, equipment, and materials, to optimise operational performance• Continuous Improvement: Identify opportunities for process improvements, lead initiatives to enhance operational efficiency, and drive innovationTraining:This is a work based programme which means that predominantly, your learning will take place on the site of your employment and within your contracted working hours.Training Outcome:Progression to a full-time Operations Manager for the company. Ongoing CPD opportunities and courses to go on will be on offer.Employer Description:East Midland Homes Cooperative is a Housing Cooperative that was established in 2013. Our base is Nottingham but we serve a wider community. EMHC’s core values are a cooperative approach on tackling social housing issues.
Our members have been working hard within the community hoping to formalise change and make a much-needed difference within the housing sector. EMHC is a Non-for-profit organisation providing affordable rental homes with supported services for disadvantaged families within local communities.Working Hours :Monday to Friday 9 am-5 pm with a 30 minute lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Logical,Team working,Initiative,Strong leadership skills,pro-active mindset....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
Opticians vacancies and Optical Practice Manager jobs based in North Shields, Tyne & Wear.
An expanding group of independent Opticians based in the North East are looking for a full time Opticians Practice Manager for their well established practice in North Shields, working Monday to Friday!
Opticians Practice Manager - Role
Family oriented independent Opticians with a very loyal patient base
Single testing with a focus on quality rather than volume
Offers personalised services to all patients
Managing a team of around 4-5 people in total
Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
Manage the team to achieve high levels of sales performance and customer satisfaction.
Maintain up to date knowledge of our products to recommend the best solution.
Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
Assist with contact lenses and dispensing glasses.
Working 5 from Monday to Friday
Practice opening times from 8.30am to 5pm
Salary between £26,000 to £30,000 DOE
Bonus scheme
Opticians Practice Manager - Requirements
Previous experience of working within an Opticians
Previous experience of managing a leading a team
Committed to the practice development and driven to succeed
Customer focused
Sales savvy
Confident
Reliable
Excellent organisational and communication skills
To apply for this role please send your CV or call 0114 238 1726 for more information.....Read more...
Sales Account Manager
Kings Hill, Kent
Part-time - Monday to Friday 9am - 3pm (30hpw)
ASAP start
£13.00ph - £15.00ph
KHR are working with a leading systems manufacturer who are looking for a dedicated and personable Sales Account Manager to join their team in Kings Hill.
As Sales Account Manager, you will play a crucial role in driving sales growth and ensuring customer satisfaction. You will be responsible for managing inbound leads, generating new business opportunities, and providing exceptional customer service throughout the sales process.
Roles and Responsibilities
- Proactively call inbound clients to introduce products and services, generate leads and create business opportunities
- Generate new leads through cold calls and emails
- Conduct telephone consultations and coordinate site surveys with Engineers
- Build and maintain strong, long-term relationships with clients
- Work with the wider sales team to create and implement sales strategies to maximise opportunities, drive revenue growth, and achieve department targets
Candidate Profile
- Proven track record in successfully managing accounts and generating leads
- Outstanding written and verbal communication skills
- High level of self-motivation and drive, with the ability to work independently and manage your own workload effectively
- Resilience and a positive attitude to handle rejection and persist in the face of challenges
- Proficiency with CRM systems and Microsoft Office
This a fantastic opportunity to join a thriving business in the heart of Kent. Initially you will join the team on a temporary basis, however there is a permanent opportunity available for the right person.
KH Recruitment Ltd is acting as an Employment Business in relation to this vacancy.....Read more...
As Customer Service Manager you will be joining a family owned and run beautiful rural estate. The estate receives many visitors a year and hosts a wide range programme of events and activities including festivals, weddings, events, children’s events and private parties. The role is full time and permanent working on site in Henley-on-Thames offering a salary of £30,000. This is a customer facing, hands on role where you will be dealing with families visiting the many activities on the estate.
Purpose of the role:
Reporting to the General Manager, you will be responsible for all the visitor services on the estate. The role is seasonal and, as such, the expectation to work longer hours over peak times such as Easter and Summer holidays, with the expectation to work a six day week, and off peak when the estate is open Saturday and Sunday, a five day working week including weekends, having two days off in the week.
Key Responsibilities and for the Customer Service Manager:
Customer facing lead for day to day site operations
Initial point of contact for issues arising throughout the day, escalating where applicable
Maintain high standards of service in all operation and retail areas
Dealing with any customer feedback promptly
Ensure all preparation for visitors
Daily inspection of all visitor areas
Reporting any maintenance or H&S issues
Ensure all catering and retail equipment is in working order, maintained and serviced
Managing all administration and invoicing for catering and retail within budget
Recruitment, induction and training of all customer facing roles
Daily managing of team including 121s rotas etc
Managing all stock including ordering, stocktakes and stock rotations
Placing weekly stock orders
Collating weekly reports for the General Manager
Key Skills Required for the Customer Service Manager:
Strong customer service skills in a customer facing role
Experience from within hospitality would be an advantage
Experience in leading and managing a successful team in a customer facing role
Ability to work on multiple projects simultaneously
High levels of accuracy and attention to detail
Confident communicator with high levels of customer care
Ability to build positive working relationships with internal and external teams
Adaptable in a changing environment
Proficient in Microsoft Office, file management systems
Own transport due to remote location
What’s in it for you?
Offering a starting salary of £30,000 the role is full time and permanent. This is a fantastic opportunity to join a friendly and collaborative team and to be part of this historic estate, working with the family to maintain this beautiful estate to be enjoyed for future generations.
....Read more...
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
* Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
* Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
* Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
* Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
* Prepare and present regular credit risk reports and management information.
* Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
* Monitor loan arrears, gather relevant information, and provide regular reports.
* Manage mortgage broker selection and oversight policies.
* Review underwriting and decision-making processes to ensure compliance with loan conditions.
* Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
* Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
* Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
* Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
* Background in credit risk management within a UK-regulated financial services setting
* Solid knowledge of UK regulations (PRA, FCA), including Consumer Duty and Basel 3.1
* Solid understanding of banking operations, including retail banking, mortgages, SME lending, and associated risks and regulations.
* Confident presenting to and influencing senior stakeholders and committees
* Skilled in Microsoft Office, particularly Excel, Word, and PowerPoint
* Good understanding of financial services processes, procedures, and controls.
Apply now for this exceptional Credit Risk Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
? Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
? Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
? Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
? Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
? Prepare and present regular credit risk reports and management information.
? Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
? Monitor loan arrears, gather relevant information, and provide regular reports.
? Manage mortgage broker selection and oversight policies.
? Review underwriting and decision-making processes to ensure compliance with loan conditions.
? Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
? Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
? Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
? Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
? Background in credit risk management within a UK-regulated financial services setting
? Solid knowled....Read more...
