Holt Executive has partnered with a leading satellite communications (SATCOM) provider, offering secure voice & data services to a global customer base. They also provide integrated IT & engineering solutions across maritime, enterprise, defence & government sectors.
Our partner is seeking a dynamic and technically adept graduate to join their team as an Assistant Product Manager. This role is suited for someone with a technical degree who possesses commercial and customer acumen.
The ideal Assistant Product Manager will understand the business technology and translate it into compelling commercial products that are customer-focused and benefit-driven. You will become a subject matter expert for all products and services, other manufacturers and satellite operators.
Key Responsibilities for the Assistant Product Manager:
- Produce or translate technical content into customer/benefit-led materials such as white papers, brochures, application notes, user guides, technical service updates, and press release inputs.
- Work with the Marketing Communications Manager and Commercial Product Manager to ensure up-to-date marketing and sales collateral, including user guides, FAQs, and sales fact sheets.
- Assist in the product marketing launch of new products and services by creating marketing literature, sales presentations, FAQs, user guides, and other relevant documents.
- Collaborate with the Technical Product Manager, Commercial Manager, and Systems Engineering teams to evaluate products and provide technical expertise for launching new products and services.
- Support sales teams with customer meetings, demos, and events.
- Gather requirements for internal and external software development projects.
- Manage in-house projects to ensure timely and successful completion.
- Perform product competitor analysis and comparisons for internal and external use.
- Work with the Technical Product Manager to develop customer interfacing systems, including requirement specifications, testing, user guides, and global deployment.
Key Skills and Experience Required by the Assistant Product Manager:
Essential -
- Technology degree.
- Good knowledge of IP networking.
- A professional and flexible approach.
- Flexible, customer focused and self-motivated team player.
- Must be organised, methodical and a good multi-tasker.
- Candidates must be willing to undergo UK Government SC clearance.
Desirable -
- Familiarity with modern IT systems.
- Exposure to operating systems (Linux, Windows).
If your skills and experience match this exciting Assistant Product Manager opportunity, we encourage you to apply now!....Read more...
Assistant Manager Telford £32,000 per annum + Bonus
**This role involves mechanical duties**
Location: Telford
Salary: Up to £33,000 per annum + £40K OTE (uncapped)
Working Hours: 5 days a week
We are seeking a skilled Assistant Manager to join the UKs largest Automotive service, maintenance, and repair business at their busy Telford location. If you are passionate about automotive services, have experience in team leadership, and possess technical or mechanical expertise, this could be the perfect opportunity for you!
Benefits:
- 5.6 weeks annual leave
- Up to 50% off garage bills at our Autocentres and 25% off most products in our retail stores
- Discounts on a wide range of products and services, including groceries, shopping, insurance, days out, restaurants, and more
- Family & Friends Discount Events
- Share Save Scheme with 20% discount on shares
- Health Cash Plan for wellbeing services and the ability to claim back healthcare costs
- Pension Scheme & Life Assurance
Key Responsibilities:
- Oversee daily site operations to ensure outstanding customer service and satisfaction
- Coach, train, and mentor team members to develop skills and improve performance
- Ensure compliance with Health and Safety regulations and standards
- Assist the Site Manager in achieving business objectives and operational targets
- Maintain high standards of technical and mechanical work to deliver top-quality service
- Foster a positive and productive work environment
Key Requirements:
- Proven experience in delivering excellent customer service and satisfaction
- Ability to coach and provide on-the-job training to team members
- Technical/mechanical experience in the automotive industry
- Knowledge of Health and Safety compliance standards
- Strong communication skills, both verbal and written
- Proficient in IT, with the ability to learn in-house systems
- Strong time management and organisational skills
- A valid UK driving licence
If you're ready for a challenging and rewarding opportunity as an Assistant Manager in the automotive industry, we want to hear from you! Apply today to take the next step in your career.....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
An opportunity has arisen for a Relationship Account Manager to join a well-established fire protection services provider. This full-time role offers excellent benefits and salary range of £22,000 - £28,000.
As a Relationship Account Manager, you will be responsible for liaising with customers, managing work bookings, and overseeing diary management.
You will be responsible for:
? Overseeing the customer journey from the initial enquiry to project completion.
? Maintaining and nurturing long-term client relationships.
? Monitoring stock levels, placing orders, and updating databases.
? Preparing and issuing quotations for services.
What we are looking for:
? Previously worked as a Relationship Account Manager or in a similar role.
? A minimum of GCSEs in Maths and English (Grade C or above).
? Skilled in Microsoft Office, particularly Word and Excel.
? Strong communication skills and a customer-first attitude.
? Willingness to undergo a DBS check.
Whats on offer:
? Competitive salary
? 28 days holiday including bank holidays
? Pension scheme
? Birthday off
? Ongoing training and opportunities for career development
Apply now and seize this outstanding Relationship Account Manager opportunity to contribute to the dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.....Read more...
An opportunity has arisen for a Relationship Account Manager to join a well-established fire protection services provider. This full-time role offers excellent benefits and salary range of £22,000 - £28,000.
As a Relationship Account Manager, you will be responsible for liaising with customers, managing work bookings, and overseeing diary management.
You will be responsible for:
* Overseeing the customer journey from the initial enquiry to project completion.
* Maintaining and nurturing long-term client relationships.
* Monitoring stock levels, placing orders, and updating databases.
* Preparing and issuing quotations for services.
What we are looking for:
* Previously worked as a Relationship Account Manager or in a similar role.
* A minimum of GCSEs in Maths and English (Grade C or above).
* Skilled in Microsoft Office, particularly Word and Excel.
* Strong communication skills and a customer-first attitude.
* Willingness to undergo a DBS check.
Whats on offer:
* Competitive salary
* 28 days holiday including bank holidays
* Pension scheme
* Birthday off
* Ongoing training and opportunities for career development
Apply now and seize this outstanding Relationship Account Manager opportunity to contribute to the dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The SDM plays a vital role in creating and maintaining customer relationships. The SDM acts as the link between the customer and the UK Services operational delivery teams. It is the mission of the SDM to always strive to exceed expectations and delight our customers.
As a Service Delivery Manager Apprentice you will develop key skills and experience in the following:
Integrated Logistic/Product Support Engineering Management
Customer Relationship Management
Operational Strategy
Project Management & Business Finance
Digital Operations
Leadership
Communication & Collaboration
Problem-Solving & Decision Making
Commercial Awareness
Training:This is a 36 month programme under the Level 6 Chartered Manager Degree Apprenticeship standard. Delivered through our academic partner, you will be given one day per week to complete your studies and will spend the remaining 4 days, applying your learning into a real world context within the Thales UK Services function. The programme will be delivered via a virtual delivery model, with live virtual workshops and 1-2-1 coaching calls. At the end of the 3 years and upon passing your End Point Assessment you will have achieved a BA (Hons) in Business Management Professional, plus the Level 6 Chartered Manager Degree Apprenticeship. You will also achieve Chartered Manager Status with the Chartered Management Institute (CMI).Training Outcome:
You will, if you prove yourself to be the right candidate, be working as a Project Planner/Controller within the project management job family.
Employer Description:Together, we create the ingenious technological systems and innovations that impact and improve people's lives every single day. Even if you haven't heard the name Thales before, you've definitely benefited from our inventiveness. We reinvest 20% of our sales in Research & Development in the UK. Together we supply invention across 4 core areas: Aerospace, Space, Defence and Security, Digital Identity and Security.Working Hours :Flexible working, Monday - Friday, 37 hours a week (8 hours Monday - Thursday, 5 hours Friday).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Would you like to work for a company that's growing fast and committed to investing in its people? If you're looking for a place to develop your skills, work with a great team, and contribute to meaningful projects, then this could be the role for you! CHH, are at the centre of some of the most exciting industries, providing cutting-edge connectivity solutions that power smart city transformations and innovation. From bespoke cable assemblies to integrated cabinets and managed services, they support engineers across a range of industries, helping them boost productivity and efficiency.Who They're Looking For:The company are seeking a highly organised and efficient Account Manager to join their team. As an Account Manager, you will be the dedicated point of contact for Managed Services clients, ensuring seamless communication, service, and results. This role involves managing customer interactions, resolving issues, and identifying opportunities to expand existing accounts. Your proactive management and communication will play a crucial role in meeting both customer expectations and internal targets.Client Communication & Service Management
Serve as the primary contact for Managed Services customers, addressing requirements and resolving issues to maintain smooth operations.Build and maintain strong relationships with customer contacts, ensuring exceptional service delivery.Prepare, interpret, and present reports derived from ERP systems, translating data into meaningful insights.Regularly monitor, review, and meet customer KPIs.
Meetings & Reporting
Organise, attend, and lead internal and external customer meetings to ensure effective communication and follow-through on actions.Present performance updates and capture any customer feedback to enhance future service offerings.
Business Development
Identify and develop new opportunities within existing customer accounts to drive growth and improve service offerings.Work closely with customers to understand and align with their evolving requirements, submitting proposals accordingly.
Supply Chain & Managed Services Coordination
Oversee cost-saving initiatives on existing items to meet customer and CHH-defined targets.Review and manage inventory levels, ensuring stock is maintained at optimal levels for customer and CHH needs.
Internal Collaboration
Build effective working relationships across CHH departments to ensure timely communication of key information and actions.
Requirements:
Proven experience in account management, ideally within supply chain, managed services, or a similar field.Strong communication skills with an ability to manage relationships at multiple levels.Proficiency in ERP systems and data interpretation for reporting purposes.A proactive and organised approach, with a focus on customer satisfaction and achieving results.
If you're a motivated and customer-focused professional with a talent for managing accounts and building relationships, apply today to join the team at CHH Conex.....Read more...
Senior Project Manager
Location:- Hampshire , 3 days office, 2 days home
Salary:- £55-65k + Bens
Environment – Managed Services, Prince2, Could, Network Infrastructure, UCC, Voice, Collaboration, Cisco Webex, Video, Microsoft Teams, Networking, Audio Visual, Project Planning, Budget, Project Allocation, Man Management, Project Tracking, Customer Facing.
Our client, a leading provider of managed services is looking to recruit an experienced Senior Project Manager to join their successful delivery team.
Ideally you would have come from a Managed Services technology based background with experiences of networks, UCC, Video/AV being responsible for delivering multiple projects large and small.
Other responsibilities include looking after Project Planning, Project Allocation, Project Documentation and Senior client and stakeholder management.
This role offers an excellent career path with a company that truly does support and care for their staff and client base that ranges from SME, Enterprise and Public Sector..
Apply now for full details.
@mecscomms: uniting opportunity with ambition in Telecoms | Media | Technology
@mecscomms is the brand name of MECS Communications Ltd who provide permanent & contract recruitment consultancy service as an Employment Agency & Employment Business.
For more information or a list of current vacancies, please see our web site at mecscomms.co.uk....Read more...
The Company:
Great opportunity to join a UK lighting manufacturer.
They have an excellent reputation for providing high quality commercial lighting products and an excellent level of customer service with bespoke solutions.
Significant recent investment are developing exciting and innovative products incorporating the latest technology.?
With great career opportunities this vacancy for Lighting Area Sales Manager has arisen due to growth. ?
The Role of the Area Sales Manager
As an Area Sales Manager, you will be selling a full range of lighting products into Social Housing, Local Authority, Councils, the NHS and dealing with the M&E Contractors.
You will have a large amount of freedom within the role to manage your time and the London & Southeast territory effectively.
There is an established client base to manage.
There is a technical element to the role that will include regular site visits, as well as the need to read drawings and lighting designs.
Benefits of the Area Sales Manager
£35k-£65k depending on experience
Uncapped Commission
Car Allowance / Company Car
Phone
Laptop
iPad
Pension
The Ideal Person for the Area Sales Manager
If you have technical sales experience within Social Housing and M&E Contractors then we want to hear from you – whether this is lighting, electrical or building services / HVAC / plumbing experience.
Alternatively, you may be a Lighting Designer looking for your first step into a sales role.
Living within London and the surrounding areas
If you think the role of Area Sales Manager is for you, apply now!
Consultant: Justin Webb
Email: justinw@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Key Responsibilities
General office administration including greeting all visitors to the office, directing them to the correct place or person, offering tea and coffee
Answering telephone calls and forwarding to the relevant person or taking messages where appropriate. Creating tickets on the Autotask system from customer messages
General filing, scanning, printing where needed for the office
Look after all office supplies such as stationery, kitchen items etc and order when needed, keep all supplies fully stocked
Assisting the Operations Manager with administrative tasks required such as product ordering for internal office supplies or contacting suppliers where relevant
Gathering all invoices, arranging sign off by MD and filling accordingly
Assisting the Operations Manager with health and safety policies and procedures
Be willing to assist all Managers and members of staff with any administrative tasks to help support them in their roles
Taking minutes at regular monthly staff meetings
Booking the meeting room out for meetings
Run projects including change of policies, researching upcoming government schemes and laws relevant to the business
Responsible for packaging up parcels and deliveries, arranging courier collections and adding insurance when needed
Receiving all deliveries to the office and ensuring the correct process is followed
Updating telephone, tea, and coffee lists, assisting the Operations Manager with staff change management procedures
Ensure office and kitchen are kept clean, tidy, and presentable at all times, ensuring recycling policies are adhered to
Assist with booking/planning staff outings, parties etc.
Training:
There will be online workshops available weekly
Training Outcome:
A Great Career in Business Administration and the possibility of progressing onto Level 4
Employer Description:RedDoor Managed IT Services are a Microsoft Silver partner offering a range of business level services that include the supply and support of IT, Mobile and Land communications, VoIP, and Internet Services.Working Hours :Monday- Friday
9.00am- 4.30pm
With a half hour lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
The Company:
Family run market leader within orthopaedic surgical devices.
Growing steadily year on year with innovative, cutting edge products.
Worldwide distribution and a leading manufacturer within orthopaedics.
Good progression and career potential.
The Role of the Regional Sales Manager
Looking for an ambitious sales person to sell their range of orthopaedic power tools and associated disposables to hospitals in the UK.
The role will focus on maintaining and growing current customer accounts whilst actively seeking out additional revenue streams from new customers.
The position will require the successful candidate to work independently
Looking for an applicant who is commercially minded, results driven and customer service focused.
Will be liaising with and selling to orthopaedic surgeons, consultants, nurses, procurement etc.
Covering postcodes AL, CB, HP, LU, OX, SG, WD (St Albans, Cambridge, Hemel Hempstead, Luton, Oxford, Stevenage & Watford
Benefits of the Regional Sales Manager
£49k basic salary + £20,250 OTE
Company car
Phone
Laptop
Life assurance
Pension
25 days’ holiday
The Ideal Person for the Regional Sales Manager
Looking for someone currently working within medical/ surgical sales wanting to transition into the orthopaedic field.
Will also consider a skilled salesperson with a proven sales record, looking to make a career move into medical/ surgical sales.
Looking for applicants who are commercially minded, results driven and customer service focused.
Money motivated, target driven, but consultative in approach.
If you think the role of Regional Sales Manager is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Holt Executive are partnered with a leading technology provider to the aviation market in search of a Program / Service Delivery Manager that will be responsible for planning and managing programs to meet service delivery across the business.
As a Program / Service Delivery Manager, you will play a critical role in managing and executing complex programs from start to finish. Youll oversee all aspects of program management, including project planning, technical oversight, quality assurance, and financial performance, ensuring all projects meet or exceed customer expectations. Acting as a project team leader and technical expert, you will communicate regularly with customers, internal teams, and external partners to ensure project milestones and quality standards are consistently met.
This is an exciting hands-on, leadership role where you'll drive strategic initiatives, resolve complex technical issues, and contribute to the continuous improvement of processes and standards across the company.
Key Responsibilities for the Program / Service Delivery Manager:
- Ensures that superb communications between company and customers are established and maintained including regular follow up status reviews and correspondence.
- Liaise with internal Technical Services teams and Regional Sales and Marketing teams to develop executable program plans for pricing by Sales and Marketing.
- Develop and maintain program plans that identify work scope, schedules, milestones, and program team members to ensure contracted programs are planned and executed while exceeding customer expectations.
- Conduct regular team meetings to ensure that action item logs are kept, and integrated schedules are managed, visible and followed.
- Review and assist in the development of maintenance processes and practices in accordance with the relevant NAA written policies and procedures of the Customer to ensure effective financial and business operations.
- Coordinate with different departments to ensure business goals are achieved.
- Ensure that certification and technical data requirements are defined and coordinated.
- Leads work teams to ensure program financial and operational health of complex customer programs.
- Develop performance requirements for optimal long-term success of customer programs and to enhance company reputation among customers and suppliers.
Key Skills & Essential Experience for the Program / Service Delivery Manager:
- Bachelors Degree in Engineering or related field or equivalent work experience.
- 8+ years work experience in Aviation Maintenance and/or Program Management.
- 2 years experience in Team Lead position or Supervisor position, including project and team management.
- 3 years work experience in aircraft industry highly desired.
- Aircraft Maintenance License desirable.
- Valid A&P, EASA, CASA, GCAA or appropriate licensing specific to region.
- Must possess expert level technical knowledge and skills for resolution of complex technical and business matters.
If your skills and experience match this Program / Service Delivery Manager opportunity, we encourage you to apply now!
''....Read more...
Opticians vacancies and Optical Practice Manager jobs based in North Shields, Tyne & Wear.
An expanding group of independent Opticians based in the North East are looking for a full time Opticians Practice Manager for their well established practice in North Shields, working Monday to Friday!
Opticians Practice Manager - Role
Family oriented independent Opticians with a very loyal patient base
Single testing with a focus on quality rather than volume
Offers personalised services to all patients
Managing a team of around 4-5 people in total
Deliver excellent customer service and demonstrate a high degree of professionalism and confidentiality.
Manage the team to achieve high levels of sales performance and customer satisfaction.
Maintain up to date knowledge of our products to recommend the best solution.
Ensure store stock is displayed effectively, hygienically and products and equipment are secured according to Company guidelines
Accurately operate the POS system and accounts for all transactions (cash, credit, returns)
Perform work accurately and thoroughly despite time pressure and customer volume, whilst maintaining a friendly and professional attitude.
Identify situations involving unsatisfied customers and act quickly for resolution, keeping notes to convey effective handovers between staff.
Assists the customer in selecting frames and lenses that are best suited for their lifestyle and prescription needs.
Being proactive in keeping up to date with operational standards and training modules to further their knowledge.
Assist with contact lenses and dispensing glasses.
Working 5 from Monday to Friday
Practice opening times from 8.30am to 5pm
Salary between £26,000 to £30,000 DOE
Bonus scheme
Opticians Practice Manager - Requirements
Previous experience of working within an Opticians
Previous experience of managing a leading a team
Committed to the practice development and driven to succeed
Customer focused
Sales savvy
Confident
Reliable
Excellent organisational and communication skills
To apply for this role please send your CV or call 0114 238 1726 for more information.....Read more...
Service Manager - Ross-on-Wye
Holt Automotive are working on behalf of a successful agricultural company in Ross-on-Wye. They are a successful nationwide business looking to expand their team with the addition of a Service Manager to lead the depot/workshop. You will be responsible for a team of around 10 members, both skilled engineers and administration teams. Must have experience in a management position, ideally from an Agricultural / Plant background.
The Service Manager role comes with a competitive package £45-50K Basic DOE - £50-60K OTE.
- Company Pension provided
- Company Car provided
- Bonus scheme
- Continuous Training
- Career Progression
Service Manager Key Responsibilities:
- Responsible for Service Staff and Admin support
- Manage and Motivate the Service Department Staff
- Plan and organise team workload
- Maintain WIP at a manageable level in line with company policy
- Planning and management of workshop consumables inventory levels
Minimum Requirements as a Service Manager:
- Proven management experience in an aftersales environment
- Extensive working knowledge of industry standards and practices including product information and services
- Highly motivated with leadership qualities and target driven
- Prioritising, time management, planning and organisational skills
- Able to deliver high levels of customer service
- Good communicator with well-developed interpersonal skills
- Competent PC skills and administrative ability
- Strong management of Health & Safety
If you want to hear more about the Service Manager role, please send us your CV by clicking apply now or by contacting David Hockley on 07702 167786 or sending an email to david.hockley@holtautomotive.co.uk to discuss further.
Service Manager Ross-on-Wye....Read more...
An exciting opportunity has arisen for a Client Operations Manager to join a well-established fire protection services provider. This full-time role offers excellent benefits and salary of £35,000.
As a Client Operations Manager, you will liaise with customers throughout their journey, ensuring effective communication while overseeing customer service and on-site delivery to maintain high standards.
You will be responsible for:
? Managing and refining business processes to enhance efficiency and profitability.
? Monitoring service delivery to minimise waste and optimise operations.
? Managing client and staff relationships, ensuring service excellence.
? Building and maintaining strong relationships with key clients.
? Reporting regularly to senior management.
What we are looking for:
? Previously worked as a Client Operations Manager or in a similar role.
? Ideally have experience in Fire Safety, customer relationship management, or team leadership.
? Skilled in Microsoft Office.
? Strong communication skills.
? Willingness to undergo a DBS check.
Whats on offer:
? Competitive salary
? 30 days holiday including bank holidays
? Pension scheme
? Birthday off
? Ongoing training and opportunities for career development
Apply now and seize this outstanding Client Operations Manager opportunity to contribute to the dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment ....Read more...
An exciting opportunity has arisen for a Client Operations Manager to join a well-established fire protection services provider. This full-time role offers excellent benefits and salary of £35,000.
As a Client Operations Manager, you will liaise with customers throughout their journey, ensuring effective communication while overseeing customer service and on-site delivery to maintain high standards.
You will be responsible for:
* Managing and refining business processes to enhance efficiency and profitability.
* Monitoring service delivery to minimise waste and optimise operations.
* Managing client and staff relationships, ensuring service excellence.
* Building and maintaining strong relationships with key clients.
* Reporting regularly to senior management.
What we are looking for:
* Previously worked as a Client Operations Manager or in a similar role.
* Ideally have experience in Fire Safety, customer relationship management, or team leadership.
* Skilled in Microsoft Office.
* Strong communication skills.
* Willingness to undergo a DBS check.
Whats on offer:
* Competitive salary
* 30 days holiday including bank holidays
* Pension scheme
* Birthday off
* Ongoing training and opportunities for career development
Apply now and seize this outstanding Client Operations Manager opportunity to contribute to the dynamic team.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Technical Sales Engineer
Crawley
£46,000 - £66,000 + Bonus + Travel Allowance + Mileage + Training + Holidays + Technical Progression + Flexible Hybrid Working + Data Centre Industry + Progression + Healthcare + Pension + Birthday Day Off + Immediate Start
Join one of the world’s leading specialists in critical environments as a Technical Sales Engineer in the data centre industry. Work for a company with commitment to consistent training and development that empowers you to advance your career. Ideal for ambitious individuals seeking progression opportunities, including potential advancement to Head of Solutions.
As a Technical Sales Engineer, you'll work closely with a skilled team, gaining invaluable knowledge in a multi-billion-pound industry. Engage with customers to understand their needs and provide tailored technical solutions that align with their requirements. If you're ready to take the next step in your career and make a meaningful impact in the data centre industry, I invite you to embark on a rewarding journey of growth and success.
Your Role As A Technical Sales Engineer Will Include
* Managing bid processes, including proposal development and stakeholder coordination * Managing key accounts and relationships * Coordinating wider teams and partners to deliver successful projects. * Driving profitable growth by cultivating client relationships and understanding their needs * Heavily biased towards Account Management
As A Technical Sales Engineer You Will Have:
* Technical solutions and sales acumen * Three years of industry experience, preferably in a mechanical, electrical or data centre discipline. * Hands-on experience and technical competence * The ability to develop proposals, conduct estimations, and communicate technical solutions
If you would like to know more information give Dea a call on 07458163032. Keywords: Technical Sales Engineer, Internal Sales Engineer, Interim Sales Engineer, Technical Sales Manager, Data Centre, Sales Engineer, Business Development, Account Management, Solutions Engineer, Mechanical, Electrical, Business Manager, Sales Manager, Head of Sales, Gatwick, London, Crawley, Redhill, Surrey Hills, Croydon, East Grinstead, Technical Pre-sales Engineer, Proposals Engineer, Sales Consultant, Technical Sales Specialist, Renewable Energy, Critical Infrastructure, Mission-Critical Facilities, HVAC, Power Generation, Energy Management, Telecommunications, Cloud Computing, Engineering Services, Renewable Energy Solutions, Electrical Infrastructure, Building Services, Solution Architect, Technical Account Manager, Field Sales Engineer, Applications Engineer, Client Solutions Engineer, Customer Success Manager, Key Account Manager, Project Engineer, Presales Consultant, Technical Business Development, Sales Engineer Manager, Systems Engineer, Business Development Manager, Product Specialist, South East England, Sussex, Greater London, Kent, South London, West Sussex, Brighton, Horsham, Tonbridge, Haywards Heath, Maidstone, Proposals, Design, Bids, Costing.....Read more...
Service Delivery Manager – IT Managed Service Provider
Hybrid working
London
Service Delivery Manager required by one of the fastest growing SME IT Service Providers in the UK (+50% headcount grown in the past two years). The business comprises circa 100 employees across 3 sites, delivering IT and Consulting services to businesses across London and the South.
Core areas of expertise are IT consultancy, Support and Cloud service provision (primarily Microsoft stack), to SME’s in the Accountancy and Professional Services sector.
They are one of the highest calibre IT Service Providers we work with, and their tech staff are some of the most competent in the business.
They’re going from strength to strength and, with exemplary customer service being at the heart of their organisation and as a result of rapid recent grown, they’re now seeking an additional Service Delivery Manager to ensure the highest level of service provision to their expanding client portfolio.
What you’ll do:
Service Optimisation
Monitor and coordinate IT service desk functions to ensure seamless service delivery.
Maintain high performance levels for service-related processes and proactively implement improvement activities where necessary.
Take ownership of critical incidents, collaborating with resolution parties, and facilitating effective communication between stakeholders for root cause analysis.
Establish and maintain robust systems, procedures, and methodologies to support outstanding service delivery.
Client Management
Conduct regular reviews (monthly, quarterly, and biannual) with key stakeholders.
Generate reports to measure success against client KPIs and SLAs, analysing data to inform Quarterly Business Reviews (QBRs) and Service Reviews.
Create and run ad-hoc reports to provide timely client status information for QBRs (e.g., Windows Updates).
Continuously enhance reporting processes, minimizing manual effort and maximizing reporting tools’ utilization.
Craft high-quality client-facing reports and deliver them to key stakeholders.
Efficiency Enhancement
Collaborate with Team Leaders to conduct weekly ticket quality checks.
Address small improvements with Engineers and escalate significant issues and recurrent problems to Team Leaders.
Analyse third-party and internal processes, devising strategies for service delivery optimization.
Identify and minimize the frequency of recurrent tickets
What you’ll need:
An absolute passion for ensuring the provision of exemplary customer service / service delivery
3+ years of experience in Service Delivery, Service Management or Customer Success from within an SME IT Service Provider or IT Managed Services background
Strong knowledge of ITIL
To be highly organised with excellent written and oral communications
Ability to present to external clients
The business operates a flexible working policy, with a minimum of 2 days in the office required per week.
The role is paying up to £50k.
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As a Quality Practitioner, your role is to ensure that Metro consistently funtions well. You will do this by:
Support Senior Quality Practitioner and Leaders to formulate Quality Strategy
Contribute to the management of customer satisfaction and supplier performance
Deploy Quality Policies and Governance
Guide and support others to improve quality competency and performance
Plan and Conduct Audits and other assurance activities
Develop Quality Control Plans for products/services
Provide guidance on use of methods/tools to improve quality performance
Solving Quality problems, such as non-conformances, and overcoming challenges to the implementation of solutions
Effective application of quality risk management and mitigation to drive new products/services development
Accurate and timely reporting to department manager
Take ownership of own training and development so as to continuously improve and develop
Training:Quality Practitioner, Level 4 (A level) apprenticeship standard:
Training delivered by training provider CSR Scientific Training with regular sessions with course coach and assignments
Full training in Metro Shipping systems and processes
Internal support from Training Manager and Departmental Manager
Training Outcome:
Move into a quality control or quality assurance role within the business
Employer Description:Founded 40 years ago, Metro is the UK’s leading privately owned logistics provider to leading British and international brands, importing and exporting the raw materials and finished products that feed, clothe, transport and protect consumers around the world.
F O R W A R D I N G
S U P P L Y C H A I N
O U T S O U R C I N G
T E C H N O L O G Y
Powered by industry-leading Metro technology we deliver import/export air, ocean and road freight forwarding, supply chain management, logistics and specialised services in retail, manufacturing and chemicals.
Our innovative, flexible supply chain solutions integrate seamlessly with our customers’ ERP systems and nominated participants to provide total visibility and absolute control from source to end-user.
Experience matters at Metro. Our team has years of hands-on knowledge in international transport and logistics. Invaluable knowledge and expertise that adds value to our customers’ supply chains with intelligent and flexible solutions that always deliver.Working Hours :Working Monday to Friday, 8:30am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
ACCOUNT MANAGER GILLINGHAM – OFFICE BASEDUP TO £30,000 + CAREER PROGRESSION + GREAT BENEFITS
THE OPPORTUNITY: Get Recruited are working with a highly successful business in the Gillingham area that work with new and existing brands to support them in their business growth. Due to continued success, they are looking for an Account Manager to join the team in a fast-paced, client-facing role working with leading international brands and businesses.This is a fantastic opportunity to work for an industry-leading business in an exciting industry and support some well-known brands. If you are a Graduate, Trainee Sales, Sales Executive, Account Manager, Business Development Executive, New Business Executive or similar and looking to further your career in a rewarding atmosphere, this opportunity is not to be missed!THE ROLE:
Work closely with the Senior Account Manager and support with administrative tasks.
Provide general administrative support to the sales department as needed.
Answer phone calls when needs be to assist with any customer enquiries.
Maintaining and updating the company database.
Responding to customer enquiries via email.
Develop an in depth understanding of the products and services.
Eventually you will build your own client base and close sales over multiple projects.
THE PERSON:
Experience working in a Sales Support, Sales Executive, Senior Sales Executive, Telesales Executive, Sales Administrator, Sales Assistant, Customer Service Administrator, Administrator or similar type of role.
Must be confident and comfortable with picking up the phone and speaking with people.
Strong communication skills both verbal and written.
Ambitious individual who wants to learn new skills and kick start their career.
Ability to work in a fast paced environment.
Must be computer literate with MS Word, Excel and Outlook.
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Are you a Customer Quality Assurance Engineer or Analyst with a passion for delivering exceptional service quality? Do you have experience building and managing a team, or are you eager to take on that challenge?Insignis Talent is working with a rapidly growing Managed Security Service Provider (MSSP) that is actively seeking a Customer Quality Assurance Manager to join their team on a permanent basis. In this key role, you will be pivotal in establishing a dedicated quality assurance function within the organization.Initially taking a hands-on approach, you will ensure the company’s products and services consistently meet both customer expectations and regulatory requirements, while also implementing company-wide internal quality standards. By fostering a culture of continuous improvement, you will drive initiatives to monitor, enhance, and sustain service quality across the customers.As a Customer Quality Assurance Manager, you will:
Customer Feedback & Issue Resolution
Lead the analysis of customer feedback, complaints, and returns to spot quality issues.
Be the primary contact for resolving customer quality concerns promptly.
Implement corrective and preventative actions (CAPA) to avoid future issues.
Quality Standards & Compliance
Develop and monitor quality assurance processes aligned with company standards.
Ensure products/services meet customer needs and comply with service level agreements.
Conduct internal audits to maintain and improve quality.
Continuous Improvement
Collaborate across teams (SOC, Integration, Platform, Change) to drive quality improvements.
Use data and metrics to enhance efficiency, quality, and customer satisfaction.
Lead root cause analysis and guide process improvements.
Team Leadership
Grow and manage the Quality Assurance team, fostering accountability and continuous improvement.
Facilitate cross-functional collaboration to meet customer quality expectations.
Reporting & Documentation
Prepare reports on quality performance, KPIs, and improvement plans.
Maintain up-to-date documentation of quality processes and feedback.
Present quality metrics and initiatives to senior management.
Skills/Experience/Qualifications
Proven experience in quality assurance focused on customer satisfaction.
Background in MSSP/Security Operations (SOC).
Proficiency in quality management tools and systems.
What’s in it for you?
Competitive salary
Gym membership
24 days of holiday + bank holidays
Pension scheme
Training and development with recognized qualifications
Attendance at conferences and industry events
Annual off-site residential training
Access to an online training platform
Opportunities for global relocation with assistance
Weekly team socials
Enhanced maternity/paternity schemes
Supportive culture for career and personal growth.
Interested? Apply now!....Read more...
Requirements:
Proven experience in corporate cleaningSoft services – Cleaning / Facilities Management
Position Overview:My client, a rapidly growing provider of commercial cleaning services across the UK, is seeking a skilled Business Development Manager. This role focuses on securing long-term partnership contracts across a diverse range of service offerings.Ideal candidates will be strategic, articulate, and dedicated to providing an excellent customer experience.This is an outstanding opportunity for a well-connected, driven individual ready to make a significant impact in a dynamic, expanding company.Responsibilities:
Develop commercial business relationshipsBuild a pipeline for single and multi-site servicesAttend industry events for networkingIdentify new sector opportunitiesCollaborate with operations to expand services for current clientsPresent solutions to potential clientsLead re-tenders and multiservice proposals to grow client accountsCreate and deliver persuasive tender documents and presentations
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The Company:
This is a great opportunity to join a recognised British flooring manufacturer.???
The Company have a proven track record within the market and lead in their product development and customer service.?
Professional company with an excellent induction programme.??
Sustainability has been part of the company’s identity for decades.??
The Company are highly regarded within the flooring industry and are focused on providing market leading quality, service and value.?
The Role of the Territory Manager
As a Territory Manager you will be maintaining and growing existing business through selling the companies range of flooring into retailers in Truro, Plymouth, Exeter and Torquay
Throughout the area, as Territory Manager you’ll also be targeting new business.?
You’ll be tasked with selling the companies new product launches which have been tailored to incoming business for the area.?
This area has huge potential to grow business throughout, due to the large number of new developments.?
A new role for the business, the Territory Manager will be joining the business during a time of incredible growth.??
Benefits of the Territory Manager
Up to £38k
Uncapped Commissions
Lunch allowance
Pension
Healthcare
Car
Laptop
Mobile
Training
The Ideal Person for the Territory Manager
Will have sold flooring or a decorative product into retailers, will also consider someone up and coming, who has an internal role within flooring, looking for an external role.?
Important attributes are Hunger, Ability and Drive.
Our client is looking for someone who is results driven, thrives on a challenge and has the ability to work in a pressured environment.?
Must have a pro–active approach to sales and customer service, the key is to build and maintain relationships.??
Disciplined in hitting targets, honest, enthusiastic and with the drive to be the best as well as a team player.??
Good knowledge of the local area.?
Will hold a Full Driving licence.?
If you think the role of Territory Manager is for you, apply now!
Consultant: Sarah Dimmock
Email: Sarahd@otrsales.co.uk
Tel no. 0208 397 4114
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally....Read more...
Sales Services Consultant Farringdon 12 Week Contract 35 Hours Per Week £20.49 to £22.56 LTD / £17.47 to £19.23 PAYE (inc hol) Are you passionate about delivering excellent customer service and supporting customers through property sales processes? Join a leading Housing Association in Farringdon as a Sales Services Consultant on a 12-week contract!THE ROLE As a Sales Services Consultant, you will support the Sales Services Manager in delivering a customer-oriented service. Key responsibilities include:
Providing first-class sales service to customers buying homes through Resales and Homeflex.
Facilitating viewings, surveys, and completion visits to achieve sales targets.
Supporting homeowners with staircasing, lease extensions, and managing equity loans.
Collaborating with internal teams to ensure compliance with legal and financial obligations.
Dealing with customer enquiries and providing guidance on affordable homeownership products.
Preparing performance reports and contributing to sales strategy.
Effectively managing customer complaints to maintain high satisfaction levels.
THE CANDIDATE The ideal candidate will have previous experience in a similar sales or customer service role, with a focus on affordable homeownership. Additional requirements include:
Knowledge of the legal conveyancing process and Capital Funding requirements.
Strong negotiation and interpersonal skills with the ability to resolve conflicts.
Excellent communication skills, both written and verbal.
Good time management and organisational abilities, meeting deadlines and targets.
Proficiency in CRM systems and MS Office.
THE CONTRACT
35 Hours Per Week
12 Week Contract
The pay range for the role is £20.49 to £22.56 per hour LTD company rate. The PAYE equivalent is £17.47 to £19.23 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Business Development Manager – Managed Services (Connectivity)
An experienced IT Sales professional is being recruited to help provide the engine for continued growth, and you will be joining at a the very best possible time, as the business works to provide every available opportunity to ensure your success. Earning potential is significant.
The business is a well-regarded, IT Service Provider and are winning new business via word-of-mouth - the team are highly capable, non-pretentious and are well-regarded among their prestigious clients.
The business is a well-regarded, established organisation known for cutting-edge services across LAN and WAN Connectivity and Security solutions. This SME is one of the most successful businesses we work with and they pride themselves on their close-knit and highly supportive environment.
If this could be of interest, please apply to hear why we believe this to be one of the most exciting sales opportunities we’ve come across in many years working in the sector.
Essential Skills and Experience:
Experienced in selling Managed Services, Connectivity and Infrastructure
An understanding of the IT sales lifecycle from customer reviews through to delivery and
support.
Experience selling into multiple verticals, although experience selling into Professional Services would be highly desirable.
A proven ability to identify sales opportunities and progress through to close
Excellent interpersonal, communication and relationship building skills
An understanding of sales strategy, target setting and forecasting
A commitment to customer service excellence
Must be a proactive self-starter with ambition.
Paying up to £80k basic + double OTE (Uncapped)
Hybrid – Birmingham.....Read more...
