Customer Services Advisor Jobs Found 27 Jobs, Page 2 of 2 Pages Sort by:
Project Administrator
JOB DESCRIPTION BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD! Tremco Construction Products Group brings together Roofing & Building Maintenance, Commercial Sealants, Waterproofing divisions, Dryvit, Nudura and Willseal brands, Prebuck LLC, Weatherproofing Technologies, Inc., Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. PROJECT ADMINISTRATOR This is a hybrid position (working both remote and onsite in Beachwood), and will support our Eastern Division. GENERAL PURPOSE OF THE JOB: Project Administrators play a crucial role in ensuring the smooth execution and success of projects by providing essential administrative support in collaboration with Construction Managers and Field Representatives throughout various project phases. Specifically, the Business Operations Project Administrator is tasked with managing and coordinating all administrative aspects for an array of project types. This includes services like Patch and Repair, Patch and Repair Plus, General Contracting, Safety Patch and Repair, Building Envelope services, IAQ Services (both standalone and integrated with General Contracting), Job Site Inspections, Roofing Advisor Days, Consulting, Diagnostics, TRACE, ACT, and several emergency repair services. Key responsibilities encompass managing contractor payables, handling customer billings and receivables, ensuring compliance with standards and policies, applying book pricing and WTI documentation policies, overseeing commission and discounting policies, processing change orders, document management, financial data entry, and coordinating communications with Field Resources and Customers as required. Success in this role requires a high level of professionalism, strong organizational and prioritization skills, effective time management, and proficiency in relevant technology and software. Excellent interpersonal, written, and oral communication skills, coupled with meticulous attention to detail, accuracy, and a self-motivated attitude, are vital. The administrator must work effectively both independently and as part of a team, demonstrating the ability to collaborate with customers, field staff, and various internal stakeholders. This position involves regular interaction with multiple departments and teams, including General Services, General Contracting field operations, Field Representatives, Business Operations, IT, Finance/Accounting, Warranty, Tremcare, Sales, Accounts Payable, Credit, and Products. Given the dynamic and fast-paced nature of the role, flexibility and adaptability are essential, as the Project Administrator must navigate and respond to evolving project requirements and organizational needs. ESSENTIAL DUTIES AND RESPONSIBILITIES: The Project Administrator plays an integral role in the project lifecycle by validating, organizing, and ensuring compliance for all project documentation and financial processes. Upon receiving SAP Sales Order information from Customer Service Representatives, the administrator confirms all compliance requirements based on the WTI Price Book Policy/Procedures and Contract Management Policy, completing checklists to ensure data accuracy and completeness. Key responsibilities include managing critical project documents, such as vendor applications, subcontracts, purchase orders, Master Service Agreements, specifications, certificates of insurance, payment and performance bonds, prevailing wage rates, certified payroll reports, and state-specific compliance documentation. Project Administrators also facilitate and manage compliance submissions as needed. This role includes dispatching service orders to WTI Technicians, tailored to the specific project type. For General Contracting projects, the administrator provides WTI Superintendents with essential service orders and field report links to streamline daily reporting. Additionally, they maintain a comprehensive tracking spreadsheet for all projects, providing up-to-date project insights. Throughout each project, the Project Administrator coordinates with Construction Managers, Field Representatives, field technicians, customers, and management to ensure seamless operations. Project management duties cover tracking time and expenses, managing payables over 30 days, monitoring plan versus actual costs, verifying that all documents (such as bonds, insurance, and submittals) are submitted and approved, ensuring costs align with budget expectations, and validating all projects older than 90 days. This role includes preparing customer invoices with accuracy and timeliness, adhering to book pricing, time and materials (T&M), not-to-exceed (NTE) limits, lump-sum pricing, and customer-specific billing requirements. Project Administrators must understand and apply WTI's commission and discount policies when processing invoices across both General Contracting and General Services. They also review projects for job closeout audits, updating planned versus actual costs, and completing a job closing checklist for final approval. The Project Administrator is essential to ensuring that WTI's policies and procedures are followed precisely, maintaining accurate financial data for reporting at month-end, quarter-end, and fiscal year-end. This role requires a comprehensive understanding of WTI's operational, financial, and compliance frameworks to support accurate project execution and reporting. OTHER REQUIRED DUTIES: Project Management within the following technology platforms, Salesforce, e-Builder, RoofSnap, OLI, Smartsheet, WTI Quick Price App, Concur Hours to Day Conversions Calculating Market Price Weekly backlog meetings Review and resolve customer disputes Manage tech service expenses Assist with travel and hotel arrangements for maintenance and repair routes Coordinate larger supply and equipment purchases, arrange pickup, payments and cost allocation Coordinate material orders Review and process Readsoft workflow items Monitor daily, weekly and monthly reports Customer/Vendor Billing Portals Bi-weekly Project Review Meetings Payment Reconciliation Report low margin jobs Facilitate effective communication Process Implementation Reviews Assist in the preparation of project presentations, reports, and other project-related materials Problem Solving Conflict Management Escalation of concerns and issues Archive Project files as necessary Participate in special projects when necessary EDUCATION: Business Management/Administration or equivalent combination of education and experience. EXPERIENCE: 4-7 years related experience and/or training Project Administration/Management, Construction Accounting, Sarbanes-Oxley, public procurement or job order contract, prevailing wage OTHER SKILLS AND ABILITIES: Ability to handle multiple tasks, prioritize effectively, and manage time efficiently. Keeping records, documents, and project files organized and easily accessible. Excellent written and verbal communication skills to interact with team members, stakeholders, and clients. Proficiency in project management software, as well as standard office applications like Microsoft Office (Word, Excel, PowerPoint). Capacity to identify potential issues early on and proactively seek solutions or escalate problems as needed. Ability to think critically and adapt to changing project conditions. Understanding of project budgets, cost tracking, and financial reporting. Ability to assist with financial documentation, such as purchase orders, invoices, and expense reports. Strong time management skills to handle project deadlines and ensure timely task completion. Ability to manage time effectively in a fast-paced environment. Ability to work well with a diverse group of people, from team members to external vendors. Skill in fostering a collaborative, respectful work environment. Strong focus on meeting the needs of clients and stakeholders, understanding project requirements, and keeping them updated on project progress. Ability to resolve conflicts and keep the team working toward common goals. Handling disputes diplomatically and maintaining positive relationships among project team members. Knowledge of State prevailing wage, DB and SCAThe salary range for applicants in this position generally ranges between $60,000 and $66,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online! ....Read more...
Administration Apprentice
Key Responsibilities: People Administration: Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters Produce regular management reports Support the implementation of systems relating to the function, for example Sage Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed Support the management of the sponsorship license and records related to sponsorship staff Administer employee benefits platform Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution Promote a positive work environment and organisational culture by fostering employee engagement and morale Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required Support in right to work checks and DBS applications. Submission of Occupational Health referrals Adding new starters to platform, Review of routine employee letters, including probation and invitation letter Ensuring sickness records, and maternity/paternity records are up to date, e.g. on the sickness absence tracker Health and safety: Fire safety in the office (office risk assessments, regular function checks and recording thereof, nominations for fire warden, logs) PAT testing of office equipment, and ensuring this is done prior to the previous end-date Stationery supply management: Cost and budget control - liaising with the finance team and providing reports as required Purchasing of stationery supplies Stock control Allowance to people who use the office Office Organisation: Managing use of space by personnel (preventing overcrowding, hot desk bookings) Ensuring any notices are in date (H&S notices, insurance certificates etc.) Booking meeting and training rooms when necessary Keeping the kitchen clean and stocked where necessary Organising celebrations in the office, including birthday cards and cakes for staff, and for registered managers Managing the archive function for the business Direct operational support: Answering the telephone when necessary and directing callers to the appropriate person/s Welcoming guests to the office and supporting their visit with information, guidance and refreshments as appropriate Planning office induction to new managers and liaising with Heads of Department to facilitate delivery. Administration support: Communicating with staff regarding return of equipment after leaving etc. Taking and producing minutes for meetings when asked, including, but not limited to, team meetings. Assistance to CEO: Ensuring refreshments are provided and delivered according to the CEO's requirements, for them and for the Chief Operating Officer and Managing Director Managing communications for CEO in all formats Managing the CEO's environment to comply with their requirements Undertaking such tasks as buying gifts, arranging travel, etc. as required Training:Business Administrator Level 3. Your training plan: Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects. Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Velocity Academy) is a UK apprenticeship training provider. It specializes in IT, Data, Digital Marketing, and Professional Services apprenticeships delivered primarily through online live learning and coaching.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Initiative ....Read more...