Service advisor-specific duties include:
Working face-to-face with customers within the Retailer
Handling calls to the Retailer, including booking and scheduling vehicle services and repairs
Estimating time and costs associated with vehicle services and repairs
Handling and responding to customer complaints
Being involved with interpreting initial customer concerns and liaising with the vehicle technicians
Liaising with customers and keeping them updated of any additional work that may be required
Tracking customer vehicles through the workshop during service and repair
Advising customers on how to solve problems with their vehicles
Training:All Aftersales Customer Service (Service Advisor) Trainees attend the BMW Group Academy UK in Berkshire for their off-the-job training. The apprenticeship will have a strong focus on the retail environment and the high customer service expectations of BMW & MINI customers, as well as Service Advisor specific training. The training takes place over a 12 month period at the BMW Group Academy and has been designed to suit both Parts and Service Advisor roles. During the time spent at your BMW Retailer, a mentor will be allocated to oversee the work-based learning programme. A BMW representative will also visit on a 12 weekly basis to set performance targets and ensure any development needs are being met.Training Outcome:On successful completion of the apprenticeship, you will be a qualified Service Advisor. You will also gain a Level 2 Customer Service Practitioner. Following this, there are various opportunities for progression within the Retailer.Employer Description:All Light Vehicle Technician, Aftersales Customer Service (Parts & Service) and Motorcycle Technician Apprentices will be employed at their local BMW Retailer, and will attend the BMW Group Academy for their training. The BMW Group Academy is based at Wokefield Park near Reading in Berkshire. All Bodyshop Technician Apprentices will be employed at their local BMW Retailer or Bodyshop, and will attend our body training facility for their training. The body training facility is located in Doncaster.Working Hours :Monday – Friday. 08:30 – 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on interview.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Are you passionate about delivering first-class customer service and keeping a busy workshop running smoothly? This is an excellent opportunity for an experienced Service Advisor to join a well-established automotive business in the Heathrow area. If you enjoy working in a fast-paced environment, building strong customer relationships and ensuring vehicles are serviced efficiently from booking through to completion, this could be the perfect next step in your career.Role Overview
Job Title: Service Advisor
Location: Heathrow area
Salary: £28,256.80 – £33,000 (DOE) + OTE up to £40,000
Hours: Monday to Friday plus 1 in 4 Saturdays 07:00–13:00
The Service Advisor Role: A world renowned dealership is seeking a customer-focused Service Advisor to support the day-to-day operation of a busy service department. This role plays a key part in ensuring an outstanding customer journey while maximising workshop efficiency and productivity. You will be the main point of contact for customers throughout the service and repair process, ensuring clear communication, accurate job scheduling, and high levels of satisfaction. The role also requires a commercial mindset, identifying opportunities to promote aftersales services while maintaining a customer-first approach. The business is committed to supporting career development, offering ongoing training and structured appraisals to help you continue developing your skills within the automotive industry.Key Responsibilities of the Service Advisor:
Acting as the main point of contact for customers throughout the service process
Ensuring a high level of customer satisfaction through professional communication and support
Managing workshop bookings and maintaining accurate workshop loading
Booking vehicles into the workshop in line with customer convenience and workshop capacity
Providing clear and accurate cost estimates for service and repair work
Producing job cards, invoices, estimates and supporting documentation
Keeping customers regularly updated on progress and completion times
Explaining completed work to customers and identifying appropriate upsell opportunities
Producing warranty job cards in line with manufacturer guidelines
Accurately categorising work including retail, warranty, internal and non-chargeable repairs
Liaising with the Parts Department to ensure required parts are available when needed
Skills & Experience:
Previous experience as a Service Advisor within the automotive industry is highly desirable
Excellent communication and interpersonal skills
Strong organisation and administration abilities
High attention to detail when producing documentation and managing customer information
Ability to work in a fast-paced environment while maintaining accuracy
Strong time management and prioritisation skills
A proactive, motivated approach with the ability to handle challenges with resilience
Benefits of the Service Advisor:
Competitive salary with bonus potential
Overtime opportunities
Birthday day off
23 days annual leave plus bank holidays
Life assurance (4x salary)
Branded uniform and boot allowance
Access to a wide range of employee discounts and perks
Auto-enrolment pension scheme
Enhanced maternity and paternity policies
Employee Assistance Programme and wellbeing support, including 24/7 online GP access
Mental health first aiders within the business
Toolbox insurance
Reward and recognition programmes
Structured annual appraisals and career progression opportunities
Manufacturer training and internal training academy access
Long service recognition
If you are an experienced automotive Service Advisor who thrives in a customer-focused environment and enjoys working in a busy, high-performing team, we would love to hear from you.Contact Sophie Ranson at E3 Recruitment for more information.....Read more...
An exciting opportunity has arisen fora Dispensing Optician to join a family-owned optician and hearing care provider, delivering outstanding customer care and a wide range of eyewear and hearing solutions..
As a Dispensing Optician, you will work in a modern, customer-focused environment where youll be at the forefront of delivering exceptional eyewear and hearing care services.
This role offers a minimum salary of £28,000 for non-qualified Opticians and minimum £33,000 for qualified Opticians.
Training provided for non-qualified candidates and ABDO / GOC fees covered for qualified Dispensing Opticians.
What we are looking for:
? Previously worked as aDispensing Optician, Optical Dispenser, Optical Consultant, Optical Advisor, Dispensing Assistant, Optical Assistant, Optical Sales Advisor, Optical Retail Assistant, Optical Sales Consultantin a similar role.
? Passion for eyewear, style, and delivering a high level of customer care.
? Positive attitude, excellent interpersonal skills, and a professional approach to patient care.
? Strong communication and interpersonal skills.
What's on offer:
? Competitive salary.
? Paid ABDO and/or GOC fees.
? Company pension scheme.
? 28 days holiday including bank holidays,
? Closed on Sundays and Bank Holidays for better work-life balance.
Apply now for this exceptional opportunity to work with a forward-thinking team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additiona....Read more...
The JLR retail apprenticeship programme is geared toward training the right candidate to become a qualified Customer Service Advisor.
But what does a Customer Service Advisor do? A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians/Mechanics, scheduling vehicle service work. They will handle administrative and customer relations aspects of service department operations.
Some of the duties include:
Interpreting customer concerns and comments and liaising with Service Technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship. Please note, the Customer Service Advisor role varies slightly by employer based upon the specific needs within the location. As the main point of contact with our customers you will require exceptional communication skills with the ability to multi-task and meet their expectations. Application numbers for the JLR retail apprenticeship programme are high so we're looking for you to demonstrate why you stand out from the crowd. We're not looking for the finished article; rather we want to identify those people that are ambitious and demonstrate a willingness to learn, who are excited by the prospect of working with our fantastic, technologically advanced vehicles and really engage in the recruitment process. Key personal skills to demonstrate include:
A willingness to learn
Teamwork
Quality focus
Personal responsibility and resilience
Problem solving
Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre. Successful applicants must be prepared to travel to the Jaguar Land Rover Academy, in Leamington Spa, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Jaguar Land Rover Academy. This apprenticeship combines off-the-job training with on-the-job learning, and you will be supported every step of the way. On successful completion of the one year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
JLR specific certifications
Training Outcome:
There are lots of opportunities to develop your career within our expanding retail network
Once qualified, the earning potential for a Customer Service Advisor is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship
Your early development is carefully mapped through your apprenticeship journey with your learning focused toward achieving an industry recognised qualification
Embedded within your training are the JLR global training materials
This is the grounding for your future development within the network and our Learner Management System, Excellence will guide you through your short, medium, and long term career path
Employer Description:JLR is the UK's largest automotive manufacturer, built around two iconic British car brands: Land Rover, the world’s leading manufacturer of premium all-wheel drive vehicles; and Jaguar, one of the world’s premier luxury sports saloon and sports car marques. The company employs almost 38,000 people globally and supports around 275,000 more through our retailers, suppliers, and local businesses.
We are looking for people who share our passion to join our highly successful retail apprenticeship programme. We recognise the importance in identifying talented people to become the next generation of professional retail employees and help us achieve our ambitious growth plans.Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and / or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working,Non judgemental,Patience....Read more...
An exciting opportunity has arisen fora Dispensing Optician to join a family-owned optician and hearing care provider, delivering outstanding customer care and a wide range of eyewear and hearing solutions..
As a Dispensing Optician, you will work in a modern, customer-focused environment where youll be at the forefront of delivering exceptional eyewear and hearing care services.
This role offers a minimum salary of £28,000 for non-qualified Opticians and minimum £33,000 for qualified Opticians.
Training provided for non-qualified candidates and ABDO / GOC fees covered for qualified Dispensing Opticians.
What we are looking for:
* Previously worked as aDispensing Optician, Optical Dispenser, Optical Consultant, Optical Advisor, Dispensing Assistant, Optical Assistant, Optical Sales Advisor, Optical Retail Assistant, Optical Sales Consultantin a similar role.
* Passion for eyewear, style, and delivering a high level of customer care.
* Positive attitude, excellent interpersonal skills, and a professional approach to patient care.
* Strong communication and interpersonal skills.
What's on offer:
* Competitive salary.
* Paid ABDO and/or GOC fees.
* Company pension scheme.
* 28 days holiday including bank holidays,
* Closed on Sundays and Bank Holidays for better work-life balance.
Apply now for this exceptional opportunity to work with a forward-thinking team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
To ensure all customer expectations and requirements are exceeded throughout.
To deliver exceptional service, scheduling work on customer vehicles, providing accurate estimates for servicing, repairs, and ensuring customers are fully aware of the likely timescales and costs.
The promotion of sales of parts and accessories whenever possible, acting on opportunities to sell additional products and services.
Training:The apprentice will work towards their Apprenticeship Standard in Customer Service Practitioner Level 2. A dedicated work-based trainer will be assigned to the candidate to provide them with support and guidance throughout the course. All learning will take place at the candidate's place of employment and within their contracted.Training Outcome:Full-Time Service Advisor.Employer Description:At Midland VW in Cannock our skilled team are dedicated to servicing, repairing, and upgrading V A G vehicles, including Audi, Skoda, Seat, and Volkswagen vehicles.
Working Hours :Mon-Fri 8:30-17:30.
Once qualified, sat 8:30-13:30.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience,Experience in automotive,Hold a Full UK Driving licence....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,436 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION....Read more...
Customer Service Advisor – Talke Salary: £25,400 + performance bonus (after 6 months)Due to continued growth, we are recruiting Customer Service Advisors to join a successful and expanding company based in Talke. This is an excellent opportunity to join a supportive, family-run business that prides itself on delivering outstanding customer service across the UK.With the company entering its 11th year of trading and exciting growth plans ahead, this is a great time to join a business that offers ongoing training, development and genuine career progression.Previous customer service experience is preferred; however, if you are confident on the phone, enjoy helping people and thrive in a fast-paced environment, this could be the role for you.
About the CompanyOur client is a leading independent company operating on a national basis. Customer service is at the heart of everything they do, and they have built a strong reputation for delivering a competitive service and exceptional customer care.They believe every employee is a valued part of the team and work hard to create a supportive and positive working environment.
Key Responsibilities
Handling a high volume of incoming customer callsResponding to customer queries via telephone and emailResolving customer issues efficiently and professionallyManaging and resolving complaints with empathy and understandingLiaising with external contractors to arrange resolutionsPromoting the benefits of the company’s services to customersSupporting with contract renewals and customer retentionMaintaining accurate customer records using the in-house system
Skills and Experience
Previous experience dealing with customers on the telephoneExcellent communication and listening skillsAbility to manage difficult calls and complaints professionallyPassion for providing excellent customer serviceStrong problem-solving skillsAbility to work in a fast-paced environmentGood PC and system skillsTeam player with a positive attitudeAbility to remain calm under pressureDue to the location, own transport is preferred
Working Hours
Week 1: 8:00am – 4:30pmWeek 2: 9:00am – 5:30pmWeek 3: 10:30am – 7:00pm1 in 3 Saturdays per month (9:00am – 5:00pm) with a day off in lieu
Package and Benefits
£25,400 salary plus performance bonus after 6 months20 days holiday plus Bank HolidaysOnsite parkingOngoing training and developmentExcellent career progression opportunitiesRecreational breakout areasCompany events and team daysEmployee recognition awardsSupportive and friendly working environment
If you are looking for a customer service role within a growing business that values its employees and offers long-term career opportunities, we would love to hear from youFollow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £25,400 plus performance bonus....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Carry out specified techniques, tests or experiments as directed
Identify simple problems and resolve and recognise when to refer issues to your manager
Maintain accurate records and draft routine documentation related to your duties
Ensure the health, safety and cleanliness of immediate work area, by encouraging staff and students to comply with all basic University/College Health & Safety policies and reporting any issues to your line manager, technical manager, laboratory manager or College Safety Advisor as appropriate
Confirm that all required assessments are in place, approved and up to date
Carry out regular maintenance processes as appropriate and ensuring records are maintained
Report any breaches or non-compliance with health and safety procedures to the Line Manager, Technical Manager, Laboratory Manager or College Safety Advisor
Ensuring waste disposal is carried out correctly for laboratory, recycled and general waste
Adopt a proactive attitude to assisting with and implementing carbon reduction and energy saving measures
Assisting with stock level control and informing Line Manager when replacements are required
Receive and store consumables and chemical reagents correctly and safelyReport any problems with equipment or services to the Line Manager or an appropriate colleagueTreat everyone with dignity and respect, supporting equality and valuing diversityUndertake any other duties reasonably required by the Line Manager or Technical Managers
Training:Engineering Operative Level 2.
Attending the training provider approximately once per week. Training Outcome:On completion of this apprenticeship, you may be able to progress into one of the following roles:
Teaching Technician
Research Technician
Engineering Maintenance Technician
Employer Description:A world top 100 university and part of the prestigious Russell Group, the University of Birmingham makes important things happen. Delivering groundbreaking research and excellent research led teaching.
People are at the heart of what we are and do.
The University of Birmingham is proud to have been a part of the City of Birmingham and the wider region for over 100 years, and we are equally proud to be recognised as a leading global university. We want to attract talented people from across the city and beyond, support them to succeed, and celebrate their success.
We are committed to helping the people who work here to develop through our sector-leading Birmingham Professional programme which provides all professional services staff with development opportunities and the encouragement to reach their full potential. With almost 5,000 professional services jobs in a wide-range of functions in Edgbaston and in our campus in Dubai, there are plenty of opportunities for you to be able to develop your career at the University.
We believe there is no such thing as a typical member of staff and that diversity is a source of strength that underpins the exchange of ideas, innovation, and debate. We warmly welcome people from all backgrounds and are committed to fostering an inclusive environment where diversity is at the heart of who and what we are, and how we work.
Supporting our people to achieve a healthy work/life balance is important both to our employees and to the success of the University and, depending on the role, we offer a variety of flexible working arrangements. We therefore welcome discussions on all forms of flexible working. In addition, you will receive a generous package of benefits including 40 days paid holiday a year, one paid day a year for volunteering, occupational sick pay, and a pension scheme. We also have three high quality subsidised day nurseries.
The University is situated in leafy Edgbaston and there are excellent transport links to our beautiful campus, including main bus routes and a train station on site. On campus we have a state-of-the-art sports centre with pool, shops, places to eat and drink, our own art gallery, museum, and botanical gardens.Working Hours :Usually, Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Logical,Team working....Read more...
COMMERCIAL INSURANCE ADVISOR BASIC SALARY + UNCAPPED COMMISSION (OTE £50,000+) TAMWORTH + HYBRID WORKING AVAILABLE
An exciting opportunity has arisen for an experienced Insurance Adviser to join a growing and high-performing financial services team. This role is ideal for a motivated, customer-focused professional who thrives in a sales environment but prefers warm leads. You will provide expert advice on insurance and protection products including life insurance, critical illness and property protection as well as commercial combined insurance products to existing clients.
THE ROLE:
Contact prospective clients using the company CRM database via telephone
Conduct detailed fact-finds to understand clients' needs and recommend suitable protection solutions
Provide advice on life insurance, critical illness and property protection products
Explain policy features and benefits clearly to customers
Negotiate policy terms and premiums with insurers where appropriate
Manage applications, maintain accurate client records and complete sales administration
Work towards agreed KPIs and sales targets
Collaborate with mortgage advisers to support clients through the home buying process
Provide excellent ongoing customer service
THE PERSON:
Experience in Commercial Insurance and Cert CII qualified (essential)
Proven track record of meeting or exceeding sales targets / KPIs
Previous outbound calling experience
Confident communicator with strong relationship-building skills
Well organised with the ability to manage a pipeline effectively
Experience using CRM systems and sales tracking tools
Motivated, driven and results focused
THE PACKAGE:
Basic salary 35,000 plus uncapped commission (circa £2,000 per month commission potential)
Hybrid working available
Supportive, collaborative team environment
Opportunity to join a growing financial services business
TO APPLY: If you are a qualified Insurance Adviser looking for a role where you can maximise your earning potential while delivering valuable advice to clients, we would love to hear from you.
By sending an application or applying for a job, you consent to your personal data being processed and stored by Get Recruited (UK) Ltd in accordance with our Cookie & Privacy Policy (available in the footer on our website). Get Recruited (UK) Ltd acts as an employment agency for permanent recruitment and as an employment business for the supply of temporary workers. We are an equal opportunities employer and we never charge candidates a fee for our services.....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Whether you're a private motorist or a company car driver, you'll find new Kia offers and constantly changing stock of Kia Approved used cars.
Whatever you expect or think you know about Kia, we go one step further. It proves our fixation with quality - it explains why so many people chose our cars and why we keep growing all over the world. Plus, with Kia's state-of-the-art European factory, the future is brighter than ever for Kia.Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Solutions Architect – Sao Paulo / Hybrid - Fluent French & English
(Solutions Architect, Technical Consultant, Software Implementation, Solutions Architecture, SaaS, Architecture, API Integrations, REST, Web Services, CRM, eCommerce, ERP, OMS, Solutions Architect, Technical Consultant)
Our client is an exciting and cutting-edge fintech giant with a global presence. They have been a market leader within the fintech consultancy sector for many years and their worldwide client base has never been stronger, with significant growth in the last 12 months. They are looking for an experienced Solutions Architect to own the end-to-end solution design, implement their cloud-based space planning and design platforms and ensure solution integrity from discovery through deployment.
As an experienced Solutions Architect, you will be responsible for providing architectural oversight across multiple concurrent implementations and leading architectural discovery sessions with customer stakeholders. This will include designing end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems.
Expert knowledge of cloud-based SaaS architecture and API integrations, such as REST and Web Services is essential, as experience leading enterprise-level software implementations. Experience working in multi-system ecosystems, such as CRM, eCommerce, ERP and OMS is also expected. Exceptional communication and interpersonal skills are a must, as you will be acting as a trusted technical advisor to enterprise customers and presenting solution designs clearly to both technical and non-technical stakeholders. You will also need to have excellent time and priority management skills that enable you to work in different time zones and speak and write fluently in French and English.
We are keen to hear from talented Solutions Architect candidates from all backgrounds.
This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers are guaranteed a career path into senior and lead positions within 12 months.
Location: Sao Paulo / Hybrid
Salary: 160k BRL – 190k BRL + Bonus + Pension + Excellent Benefits
Languages: Fluent in French and English
To apply for this position please send your CV to Karan Gajjar at Noir Consulting.....Read more...
This is a full-time, on-site role located in Hertfordshire for a Car Parts Advisor Apprentice. The Apprentice will be responsible for assisting with the sourcing, organising, and inventory management of automotive parts.
Daily tasks include:
Receiving and sorting deliveries
Handling internal and external customer inquiries about parts
Maintaining accurate stock levels, and collaborating with the team to support workshop requirements
The role presents an excellent opportunity to develop industry-specific knowledge and gain hands-on experience in a professional automotive environment.
You will require a Driving License (No Points).
To become an apprentice, you must:
Be 16 or over
Not already be in full-time education
As an apprentice, you’ll:
Complete a customer service apprenticeship standard
Have regular one to one sessions with a dedicated trainer either remotely or through visits to your workplace
Learn and train for a specific job
Get paid and receive holiday leave
Get hands-on experience in a real job
Study for at least 20% of your working hours
Complete assessments during and at the end of your apprenticeship
Be on a career path with lots of future potential
Training Outcome:
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long term career, with excellent earning and progression opportunities once you complete your apprenticeship
Employer Description:JZM Porsche is a distinguished company located in Kings Langley, United Kingdom, specialising in Porsche vehicle services and expertise.
With a strong reputation for quality and precision, JZM Porsche provides customised servicing and maintenance to meet the unique needs of customers.
The company prioritises excellence, professionalism, and customer satisfaction. JZM Porsche is recognised as a leading service provider in the automotive industry.Working Hours :Monday- Friday
8.30am- 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsibilities. Training:Customer Service Practitioner Apprenticeship L2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development within the business.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, between the hours of 7am-10pm. Days to be confirmed.Skills: Team Working,Organisation Skills....Read more...
Senior IT Security Architect – Financial Services – Lugano / Hybrid
(Key skills: IT Security Architecture, Cybersecurity, Security Frameworks, Cloud Security, Network & System Security, Identity & Access Management, Secure Design, Threat Modelling, Security Standards (ISO 27001, NIST), Risk Management, Architecture Governance, Stakeholder Advisory)
Are you an experienced security architect with a passion for designing robust, scalable and compliant security solutions in complex environments? Do you want to work at the forefront of protecting critical financial services platforms and customer data? If so, we have an exciting opportunity for you to influence security strategy and shape secure architectures at scale.
Our client, a highly reputable financial services organisation, is seeking a Senior IT Security Architect to lead the design and implementation of enterprise-level security architectures across business-critical systems. You will play a strategic role in shaping how secure digital services are delivered across the organisation, advising on security standards, controls and optimisations that protect both customers and internal operations.
As Senior IT Security Architect, you will partner with cross-functional teams including cloud engineering, software development, infrastructure, risk and compliance. You will define secure architecture patterns for both on-premise and cloud services, review designs and implementations, and ensure alignment with regulatory and internal security requirements. You’ll be instrumental in developing threat models, conducting security risk assessments and embedding secure design principles into project lifecycles.
In this role, you will develop security reference architectures, recommend security controls, and guide technical teams on secure implementation practices. You will be a trusted advisor to senior stakeholders, providing insight on emerging threats, vulnerability mitigations and compliance obligations. You’ll help maintain and enhance the organisation’s security frameworks and contribute to continuous improvement of security governance and monitoring capabilities.
The ideal candidate will bring extensive experience in security architecture — particularly within financial services, banking or other regulated sectors — and a strong understanding of security frameworks such as ISO 27001, NIST, OWASP and CIS Controls. You’ll be comfortable working with cloud platforms (e.g., Azure, AWS), identity and access management solutions, encryption technologies and enterprise networking/security stacks. Your ability to communicate complex security concepts to both technical and non-technical stakeholders will be key to your success.
This is a rare opportunity to own security architecture for an organisation where digital innovation, data protection and security best practices are integral to the business strategy. You’ll join a collaborative team that values experience, initiative and leadership — and you’ll have significant influence over the future of secure technology delivery.
Location: Lugano, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 120,000 + Bonus + Pension + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROPEREC....Read more...
Work with our mortgage advisors (brokers) to assist them with client contact and delivering a high quality service
Process mortgage & protection business from submission to completion
Making sure all applications are accurate and complete, and that all supporting documentation has been provided as required by compliance
Liaise and maintain relationships with lenders, conveyancers, and surveyors to provide regular updates to customers
Thoroughly check mortgage offers to make sure there are no errors
Keeping a close eye on processes and feedback to ensure the best possible journey for our customers
Support the office in a broad range of internal and external related communications and administration
Answering the telephone, accurately taking messages and passing them on and booking in appointments for advisors.
Compliance - Adhering to all relevant regulations, company policies, and procedures, including anti-money laundering and financial crime protocols
Training:Apprentices will work closely with a knowledgeable mentor who has progressed from an administrative role to Mortgage and Protection Consultant. Initial training will be intensive for the first few weeks, with ongoing hands-on learning and guidance throughout the apprenticeship.Training Outcome:Apprentices may progress into roles such as Mortgage Advisor, Training, Management, or Senior Mortgage Administrator, among other pathways.Employer Description:With over 40 years of combined industry experience, we’ve developed a distinct approach to providing financial services.
Everything we do is informed by the knowledge we’ve gained across the financial sector, and delivered to the highest possible standards of customer care. We’re known industry-wide for the relationships we build, from the connections we’ve developed across a comprehensive panel of lenders to the clients who come back time and again. We don’t do a lot of advertising: our business growth has come from customer referrals. We keep it simple, providing a personal service that both we and our clients enjoy. That means no call centres and no jargon; just friendly people and appointments at your convenience, either over the phone, at our Clifton offices or in the comfort of your own home.Working Hours :Monday to Friday, 9:00AM – 5:00PM. 1 hour unpaid lunch break.Skills: Communication skills,Attention to detail,Problem solving skills,Client-focused approach,Professional telephone manner,Professional appearance....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:Allen Ford’s partnership with the manufacturer stretches back over 100 years to when its founder, Charles Henry Allen, first worked with the famous Model T Ford. From this point onward the business grew and was passed down through the Allen family until 1997. Allen Ford has been firmly established as one of the UK’s leading suppliers of Ford cars and vans to private motorists and businesses. The expansion continued, including dealerships in the south of England and the Midlands, plus adding sales and servicing of Kia vehicles, and in 2014 Allen Ford was acquired by Super GroupEssex Ford opened for business on 4th August 1989 as another family-owned business. It went from strength to strength with dealerships in Basildon, Billericay, Lakeside Thurrock, Rayleigh, and Southend to become Essex Auto Group with sales and aftersales support of other successful manufacturer brands (including Kia and Mazda). Essex Auto Group became part of the Allen Motor Group in 2017.
SMC also became part of the Allen Motor Group in 2017. Founded in 1982, the Slough Motor Company quickly established a reputation for outstanding customer service and quality vehicles. The group built up with sales and service of Kia vehicles in addition to further dealerships opening in Sittingbourne (1983), Hillingdon (1989), Gravesend (1990), Uxbridge (1993), Crayford (1998), and Windsor (2000).Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:About Us - Clarks of KidderminsterOur Mission is to provide a quality service exceeding customer expectations, leading to growth and security for all.At Clarks of Kidderminster, our mission is to provide exceptional service that exceeds customer expectations, ensuring growth and security for all.
We are a family-owned dealership with a proud history of serving motorists across Shropshire, Herefordshire and the West Midlands for over 70 years. Established in 1953 by Mr. Derrick Grieveson under the name Worcester Carsales, our business has grown significantly while staying true to its customer-first values.
Our Services
Franchised Dealer for Kia, Omoda and Jaecoo – Offering the latest models with expert guidance.Electric & Hybrid Vehicles – A range of eco-friendly options to support a greener future.Motability Specialist – Helping eligible customers gain independence with tailored vehicle solutions.Quality Used Cars – A wide selection of approved pre-owned vehicles, ensuring reliability and value.Our CommitmentWith over seven decades of experience, our success is built on trust, customer satisfaction, and community engagement. We continue to reinvest in state-of-the-art facilities, staff development, and outstanding customer service.
We proudly serve Droitwich, Kidderminster, Bewdley, Stourport-on-Severn, Kingswinford, Kinver, Cleobury Mortimer, Bridgnorth, Stourbridge, Worcester, providing a friendly and professional experience for every customer.
At Clarks of Kidderminster, we believe that putting customers first ensures long-term success—a philosophy that has been at the heart of our family business for generations.Working Hours :Apprentices will be expected to work Monday–Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
Assisting with responding to tenant and landlord enquiriesproperty maintenance & repair
Logging and tracking maintenance issues
Liaising with contractors and suppliers
Following up on repair progress and ensuring timely completion
Conducting basic property checks alongside senior team members
Helping to ensure properties meet legal and safety requirements
Organising safety certificates
Maintaining accurate records and updating internal systems
Assisting with tenancy renewals and documentation
Supporting routine property inspections
Taking notes, photos, and preparing simple inspection reports
Learning how to identify maintenance needs and report them appropriately
Answering phones and emails
Filing, data entry, and updating spreadsheets
Supporting the team with day-to-day administrative tasks
Training:Housing and Property Management Level 3.Training Outcome:Typical Career Progression After the Apprenticeship:
Property Management Assistant/Junior Property Manager - This is the natural next step. You’d start taking ownership of a small portfolio, handling day‑to‑day tenant and landlord queries, coordinating maintenance, and supporting compliance tasks with more independence
Property Manager - With experience, you’d manage your own full portfolio of properties. This includes inspections, renewals, contractor management, problem‑solving, and building strong relationships with landlords. You become the main point of contact and trusted advisor
Senior Property Manager - At this stage, you’d oversee larger or more complex portfolios, mentor junior staff, handle escalations, and contribute to improving processes within the team. You’re seen as a leader in the department
Team Leader/Property Management Supervisor - You’d begin managing people as well as properties - supporting the team, allocating workloads, training new starters, and ensuring service standards are met
Head of Property Management/Operations Manager - This is a strategic role focused on running the department, improving systems, managing budgets, and shaping the company’s service delivery. In a small business like Jo & Co, this can be a very hands‑on and influential position
Alternative Career Paths - Property management opens doors to other areas too:
Lettings Negotiator/Lettings Manager
Client Accounts/Property Finance
Compliance Officer
Inventory Clerk/Inspection Specialist
Sales Progressor or Estate Agency roles
Property Marketing/Customer Experience roles
Employer Description:At Jo & Co we are dedicated to providing exceptional services in Property Management. We pride ourselves on our commitment to excellence, safety, and innovation. We’re a small team with a big heart — supportive, collaborative, and committed to helping you succeed.
Working Hours :Monday - Friday 9am - 4pm. Some weekend work needed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
OPTICAL ASSISTANT JOB STOCKPORT
Full Time Optical Assistant Independent Opticians, Stockport, Greater Manchester
A modern independent Opticians in Marple, Stockport is looking for a full time Optical Assistant to join its small, friendly team.
The practice has a strong reputation in the local community for thorough eye care, using the latest diagnostic technology including OCT, as well as offering contact lenses, myopia management for children and hearing care. Patients choose them for the time they take, the continuity of care and the personal service they receive.
The Practice
Fully private Independent, traditional Opticians with a modern, beautiful practice
Community based, with a loyal patient base and many long-standing families
Small, close-knit team of 3–4 people and very low staff turnover
Comprehensive clinical services, including advanced eye examinations with OCT and contact lens care
Myopia management for children and dedicated kids eye care
Hearing care available on-site
Wide choice of frames and sunglasses to suit all budgets, including brands such as Ted Baker, Stepper and Silhouette
Optical Assistant – Key Responsibilities
Meeting and greeting patients, creating a warm and welcoming first impression
Booking and managing appointments
Dispensing single vision, bifocal and varifocal lenses
Supporting patients with frame styling and selection
Taking accurate measurements and fitting frames
Adjustments, repairs and general aftercare
Helping with social media content and promoting the practice locally
Maintaining high standards of clinical support and customer service
Working Pattern & Salary
Full time, 4.5 days per week including Saturday morning
35 hours per week
Practice opening hours:
Tuesday to Friday 8.45am to 5.30pm
Saturday 8.45am to 1.00pm
Salary range £23,000 to £24,000 for 35 hours depending on experience
Monthy bonus scheme
Optical Assistant – Requirements
Previous experience working as an Optical Assistant / Optical Advisor / Dispensing Assistant in an Opticians is highly desirable
Confident dispensing skills and comfortable making frame and lens recommendations
Warm, personable and patient focused
A genuine team player who enjoys working in a small, supportive team
Calm, professional and confident when speaking with patients of all ages
Proud to deliver the level of care expected from a high quality independent practice
Keen to learn, develop and take on more responsibility over time
This would suit an Optical Assistant who enjoys working in a relaxed, personal setting where you can really get to know your patients.
How To Apply
To avoid missing out on this Optical Assistant job in Stockport, please send your CV to Rebecca Wood using the Apply link as soon as possible.Send us a message on Whatsapp!....Read more...
The Service Department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments, bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department, so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments, including workshop and management, to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application are:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals.
In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity to drive your career forward. Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes.Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry.
The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday. 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Service department is vital to the success of our business. Our Customer Service Advisors play a pivotal role in delighting our customers and encouraging their continued loyalty.
This is a varied role where you will work with all departments bringing a friendly and energetic approach to your daily work.
Every day is different within the Service Department so the role will vary. Some duties on a day-to-day basis may include:
Customer Service: Arranging bookings and appointments, talking to customers both face to face and on the phone, communicating with the customer throughout the time that their vehicle is with us
Administration: Completion of relevant paperwork for customer service and centre records, preparation of invoices, processing of warranty claims
Teamwork: Liaison with all the relevant departments including workshop and management to deliver an amazing customer experience
Promotion: Assisting with the sale of accessories and service plans
Our ideal Customer Service Advisor apprentice will be an outgoing, confident, and approachable problem solver who can deliver excellent customer service.
We are looking for people who are passionate about our industry and our brand. Some of the personal skills that you should think about showing us in your application:
Enthusiasm and willingness to learn
Teamwork
Strong communication
Customer service
We are looking for an enthusiastic, hardworking individual to join our team and embark on a long-term career, with excellent earning and progression opportunities once you complete your apprenticeship. Training:Training will be delivered using a combination of virtual classroom remote learning and face-to-face block release weeks at our state-of-the-art training centre.
Successful applicants must be prepared to travel to the Volkswagen Group National Learning Centre, in Milton Keynes, to complete their apprenticeship training. All training-related costs are fully covered as part of the programme, including travel, accommodation, and meals. In the workplace, your personal, dedicated mentor will support your continued learning as you apply the skills and knowledge you have gained through the remote sessions and at the Volkswagen Group National Learning Centre.
This is a fully rounded training experience where you will build life skills that last and gain both apprenticeship qualifications and brand certifications.
On successful completion of the one-year programme, you will receive the following:
Level 2 Customer Service Practitioner Standard
Brand specific certifications
Training Outcome:Volkswagen Group (VWG) is one of the UK’s largest car retailers encompassing premium brands such as Audi, Bentley, SEAT, ŠKODA, Volkswagen, TPS, Volkswagen Group Paint and Body and Volkswagen Commercial Vehicles. This network of retailers spans the UK, providing a wide range of career opportunities.
Once your apprenticeship is complete, you will continue your learning journey, and you will have the opportunity drive your career forward.
Once qualified, the earning potential for a Customer Service Assistant is between £20,000 and £30,000, so it is worth considering the future opportunities beyond the apprenticeship. Some of our apprentices have gone on to become team leaders and managers within the retail network or even joined our team at Head Office in Milton Keynes. Employer Description:Throughout Volkswagen we have a rigorous commitment to quality and excellence. Our products are highly acclaimed, our processes for distribution and support services are world class and we have some of the most technologically advanced resources in any industry. The Volkswagen Apprenticeship Programme is designed to train and develop apprentices to keep pace with advancing technology and high levels of customer service. This is an exciting and challenging opportunity to receive formal qualifications through extensive product training whilst in full-time employment at one of our retailers. Working Hours :Monday - Friday, 08:30 - 17:30.
Possibility of Saturday workings and/or shifts.
Working week will be confirmed on application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
This is an exciting role with first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Always working to a high level of customer service and remain courteous and police to customers
Training:Candidates will work towards achieving the Light Vehicle Technician Apprenticeship Standard at level 3. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
The programme lasts for 39 months. The training incorporates underpinning knowledge in partnership and managed by EMTEC Colleges. Throughout the duration of the programme the candidates will be expected to travel to EMTEC’s training centre in Nottingham for 24 separate weeks to carry out skills training.
Regular visits to the dealership from EMTEC Vocational Learning Advisors will take place, who will observe all evidence opportunities that occur naturally in the workplace. Candidates will be expected to engage in self-directed learning outside of normal working hours, which will be monitored and tracked through an online e-portal. The apprentice, employer and provider are required to maintain a logbook that captures progress over the programme.
Assessment includes:
On-going assessment of soft skills and behaviours, a behaviour assessment, Knowledge and understanding tests at the end of Gateway 1 and 2, Skills tests at the end of Gateway 1 and 2.
This is followed by the synoptic assessment, of which there are four components: log book (final year review to assess apprentice’s progress), Behaviour Assessment, Knowledge Test (an in-depth, online test exploring knowledge/understanding of the apprentice) and Skills Test (two-day practical examination of the skills of the apprentice).
Each apprentice will achieve the following:
Motor Vehicle Service and Maintenance Technician (Light Vehicle) (ST0033/AP03) Standard
Level 3 Award in Automotive Refrigerant Handling (EC842-2006) QCF
Level 3 Award in Electric/Hybrid Vehicle System Repair and Replacement QCF
Certified Hyundai courses
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:"Being an independent Hyundai retailer brings a bundle of benefits to you the customer. We have the ability to tailor motoring solutions to suit your personal needs and the flexibility to react to your changing requirements. At Corkills, we are proud of the loyalty we have from our customers who return time and time again and believe this is embodied in our reputation for ‘‘Care, not just cars’‘. We employ only the best people with a primary focus on delivering an excellent customer service. Our aim is always to deliver the best service and value to you, our customer. Corkills are unique in our ability to deliver "care, not just cars" our staff understand how important great service is to you."Working Hours :Monday-Friday 8.30 – 5.00pm Lunch Total 40 hoursSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
