Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.The Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureAn interest in cars, motorhomes or travel would be advantageousExperience / Knowledge of Keyloop or Kerridge would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle historyRespond to any customer enquiries within two hours of receiptProvide reception cover as needed
Hours of work for a Customer Service Advisor:
Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PM
Pay Rate for a Customer Service Advisor:
Full TimeUp to £27,000 per annum DOEChristmas bonusAdditional bonus structure dependant on sales
Benefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.ukAlternatively, email, text or WhatsApp your contact details and we will call you back – 07534 152293 - Quote TEATWCSA/40Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
The Company:
Been established for over 30 years.
A globally recognised pioneer in research, design and product development.
Fantastic career potential and progression.
The Role of the Product Advisor
The main role as the new Product Advisor is to sell a portfolio of seating, standing, mobility, sleeping therapy and bathroom equipment.
Demonstrating and advising customers to identify their needs and suggest appropriate solutions.
You will also conduct assessments, set-ups and reviews of equipment in schools, homes or clinics to ensure appropriate solutions to a child's postural needs.
Selling into Education, Health and Social i.e. Special Schools, Social Care, NHS.
Most accounts have some products so it’s about upselling into these accounts and really nurturing them.
Will be supported by a first- class Customer and Sales Support Team.
Covering: Glasgow, Edinburgh
Benefits of the Product Advisor
£30k-£42k basic salary
Bonus of £12k-£16k
Van
Phone
Laptop
Health benefits
Pension
25 days holiday
The Ideal Person for the Product Advisor
Ideally looking for someone that comes from a related background and dealing with children. (Seating, standing, mobility, sleeping therapy and bathroom equipment).
Must be really amiable, friendly, consultative in your approach.
Could consider an Occupational Therapist with good commercial awareness and acumen.
Will consider OTs/Physiotherapists preferably with commercial experience or OTs/Physios with the ability to adapt to a commercial role.
If you think the role of Product Advisor is for you, apply now!
Consultant: Rio Barclay
Email: riob@otrsales.co.uk
Tel no. 020 8629 5144
Candidates must be eligible to work and live in the UK.
About On Target
At On Target, we specialise in sales, technical and commercial jobs in the Engineering, Construction, Building Services, Medical & Scientific, and Commercial & Industrial Solutions sectors, enabling our consultants to become experts in their market sector. We place all levels of personnel, up to Director across the UK and internationally.....Read more...
Permanent position, well established company who are growing, 31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service (pro rata), Bonus scheme, Life Assurance, Colleague Auto-enrolment Pension Scheme with employer contribution,
We are looking to recruit a Service Advisor for a well-established, growing company based in Hull.
We welcome applications from the automotive industry, car dealership backgrounds or in a similar manufacturing role. From Service Advisors to Parts Advisors.
Key Duties of the Service Advisor Role:
Booking in work within the capacity and capabilities of the department.
Creating raising job cards, invoices for work carried out, processing paperwork and taking payments
Liaising with customers, keeping them informed of job progress and completion. Gaining authorisation and order numbers where necessary.
Dealing with customer queries in a professional and timely manner.
Liaising with service and parts colleagues, ensuring a good communication and understanding of each others needs at all times.
Outbound calls to customers reminding of scheduled maintenance, but also promoting new products and services.
Customer Relationship Management (CRM) including database maintenance.
Key Skills for the Service Advisor role:
Have similar service administration experience, ideally in a dealership or workshop environment
Be experience using Microsoft Excel and other Office programmes
Show excellent attention to detail, communication & organisational skills
Demonstrate a strong customer focus and a flexible approach to business needs
Have an ability to demonstrate effective time management.
Be personable and professional in their manner
Experience of Kerridge/ Keyloop would be desirable, but not essential as training can be offered to the right candidate.
Benefits of the Service Advisor Role:
From day 1 you will have access to a comprehensive benefits package including:
Permanent position,
Well established company who are growing,
31 days holiday per year (inclusive of Bank Holidays) rising to 33 on celebration of 5 years’ service (pro rata),
Bonus scheme,
Life Assurance,
Colleague Auto-enrolment Pension Scheme with employer contribution,
If you are interested in this role or would like to have a private and confidential chat, please contact Joseph Reid at E3 Recruitment.....Read more...
A leading provider of industrial equipment is looking for a Sales Representative to drive contract renewals. If you have a strong sales background and thrive in a customer-focused environment, this role is for you
Key Responsibilities:
Re-establish relationships with previous clients and proactively engage with competitor accounts to win new business.
Build strong relationships to understand customer needs, industry challenges, and position yourself as a trusted advisor.
Maintain and grow contract accounts by identifying evolving customer needs and expanding contract scope year over year.
Manage and divert incoming service calls to ensure prompt and professional responses.
Key Responsibilities:
School qualification or office-based apprenticeship (additional business training preferred).
Four years in sales, preferably in industrial equipment, engineering, or B2B services.
Strong relationship-building, negotiation, and contract management skills.
....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core.
Elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high-level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Regular in dealer review and assessment visits
· Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts advisor is anywhere between 22k-28k.Employer Description:Quickco has a long and successful history being one of the UK’s largest multi-franchise Genuine parts distributors. Our sites are stockists of Ford, Vauxhall, Citroen, Peugeot, & more. As part of Pendragon PLC, OE manufacturers form the cornerstone of our parts strategy and product range.Working Hours :Monday - Friday
8am - 5pm with a 30-minute lunchSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Motorvogue Hyundai in Dunstable are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday – Friday, 8am – 5pm with a 30 min lunch.Skills: Communication skills,Customer care skills,Reliable,punctual,hardworking....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Richmond Motor Group Bognor are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:
Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard qualification.
They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications.
https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if neededTraining Outcome:
Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.
Employer Description:Founded by Managing Director Michael Nobes, and originally Richmond Hyundai in 1995, the Richmond Motor Group has seen incredible growth in a relatively short period of time, collecting many awards and accolades along the way.
The government scrappage scheme in 2010 saw Richmond become the UK's Number 1 scrappage dealer, taking hundreds of old and inefficient vehicles off the road and replacing them with cleaner, greener models, and the business has been Europe's number one Hyundai dealer for several years.
The business has developed from the small Portsmouth showroom to today’s multi-site, multi-million pound dealerships on the South Coast. Richmond Motor Group now operates from 7 locations which includes 13 showrooms covering Hampshire, West Sussex and Surrey and works with 6 different franchises.
Despite the significant growth of the business, our values remain the same and the family friendly feel of the original business continues and we make sure to put our customers at the heart of our business.Working Hours :Monday - Friday, 8.00am - 5.00pm with a 30 min lunch.Skills: Communication skills,IT skills,Organisation skills,Team working....Read more...
Service Care Solutions have an excellent opportunity available for a motivated Service Advisor to join a client they are working with based out of a Premium Car Dealership in Romford.As a Service Advisor, you will provide outstanding customer care and be the vital link between customers and the workshop. You will inform and consult on vehicle servicing, and keep the customer up to date at every stage whilst answering any questions or queries they may have.
You will also liaise with technicians/workshop control about vehicle statuses and ensure that vehicles will be ready on time. You will also have the ability to give the best advice on company products and services to all customers.
This is a challenging role where customer care always comes first, you'll take the time to talk to people, build a genuine rapport and identify exactly what customers want and need.Service Advisors work a variety of flexible patterns which can typically include weekends to ensure you provide the customers with the highest possible levels of service.About you Don't worry if you do not have previous experience, as we want applications from individuals with a willingness to learn and progress. Training is provided through a dedicated in-house Learning & Development team and outstanding manufacturer courses run by the company to support your career.Ideally, you will have excellent organisational and administrative skills along with good attention to detail. A strong customer service background would be beneficial as you will be delivering high levels of customer satisfaction in a very busy and demanding environment. Working knowledge of Kerridge would be advantageous, but not essential. Why apply? Our client are delighted to provide an industry-leading benefits package. They are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work
Our client have a working environment where each employee is valued and respect every individual's unique contribution, supporting colleagues to thrive and achieve their full potential.For more details and to apply, get in touch with Prakash today by emailing prakash.panchani@servicecare.org.uk or call 01772 208967....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITSDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£23,795 Basic SalaryPerformance Bonus after 6 monthsFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE - £23,795 BASIC SALARY + PERFORMANC BONUS & BENEFITS....Read more...
IT Account Manager
Context IT are seeking a driven, customer focused Account Manager for our IT Managed Services Provider client based in Bolton. As an Account Manager, you’ll form an integral part of their client facing team, acting as the first point of contact for a portfolio of between 80-100 SME clients.
As an Account Manager you will be reporting to Head of Sales and will work in tandem with the sales team to build direct relationships and ensure the longevity of key customers. You will be expected to maximise the potential of existing clients by understanding and identifying key requirements, whilst maintaining exceptional customer service throughout. This position is 80% account management, with 20% being new business (upselling/cross selling)
This is a fantastic opportunity for an Account Manager with some previous experience to quickly progress their career and join a business who offer significant training & progression opportunities.
Responsibilities include;
Build and maintain strong relationships with their existing clients.
Exceed expectations with a personable and proactive approach.
Develop proposals that encompass the customers’ needs and objectives
Build a strong pipeline based on Identifying opportunities with existing clients.
Becoming an industry expert, empathising, and relating to your customer’s needs.
Work alongside other departments to ensure end-to-end service
Becoming a trusted business advisor with your customers.
Experience/Qualifications:
Ideally, our client is seeking someone with previous Account Management experience with a proven ability to succeed in a competitive sales environment.
Experienced managing both Enterprise and SME clients within a Managed Services Provider environment..
Knowledge of Managed Services (M365, Azure, Managed Networks, and Security)
A strong customer focus mentality coupled with excellent communication and interpersonal skills is essential.
Hybrid - 1 day per week needed in their Bolton office.
Paying up to 60k basic with double OTE
Must be eligible to work in the UK. ....Read more...
Remit are delighted to be recruiting on behalf of Wates for a Customer Service advisor in their Property Services team.Wates is one of the UK’s leading family-owned development, building and property maintenance companies. Founded over 125 years ago, we have a proud legacy in the built environment.As a level 3 Customer Service apprentice, you will gain the skills and experience needed to excel in a fast-paced, customer-focused environment.This apprenticeship offers a unique opportunity to work alongside experienced professionals, develop your communication and problem-solving skills, and make a real difference to our customers' experience.Role & Responsibilities:- Act as the first point of contact for customers, providing friendly and efficient service.- Handle inquiries and resolve issues via phone, email, or in-person interactions.- Support the team in delivering an exceptional customer experience at every touchpoint.- Maintain accurate records of customer interactions and feedback.- Collaborate with other departments to ensure seamless service delivery.- Ordering materials and equipment.- Logging jobs, uploading documents, and updating our systems.- Responding to questions, and booking in contractors.- Raising purchase orders.- Writing reports.- Booking in our contractors.- Completing administrative tasks within deadlines.Training:As a customer service apprentice, you will receive mentoring in the workplace and training from Remit Group to help develop your skills and achieve your Level 2On successful completion, you will receive:• Level 1 / Level 2 Functional Skills in English & Maths (if required).• Level 2 in Customer Service.Training Outcome:Opportunity to become a permanent Wates Employee and support in your future progression.Employer Description:The Wates Group was established in 1897 and is one of the leading privately owned construction, development and property services companies in the UK. We employ almost 4.000 people, working with a range of clients and partners from across the public and private sectors At Wates we are proud to be a family-owned business, small enough to recognise and support great talent, yet big enough to challenge and inspire our people through amazing multi-million-pound projects. To us our industry is more than just building, it’s also a chance for us to positively impact the communities where we work and thrive.Working Hours :Monday - Friday, 8 am - 5 pmSkills: Enthusiasm to learn,Organisation skills,Punctual....Read more...
Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid – Wilmslow office
We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions. There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition.• Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV.....Read more...
Customer Success Relationship Manager Salary: £25,000 + bonus (Showing please!)Location: Hybrid – Wilmslow office
We are Citation – One of the UK's biggest providers of Health and Safety, HR, Employment Law and ISO Services to businesses. We are part of the Citation Group which has over 60,000 clients who love us, need us and want to buy more from us. Having acquired 13 businesses over the last 4 years which offer products and services that our clients need and want; we’re only interested in future growth; we’re not finished yet.
As a result, we are looking to expand our Customer Success team and we are looking for the absolute best to join us. We pride ourselves on our high levels of customer service, professional conduct, and our friendly working environment.Our Customer Success Relationship Managers are a team who all strive to have a positive influence on the Client Journey and experience they have through the Citation Services. We are truly passionate to assist clients where we can with a one-team ethos to also support each member of the team and our colleagues around the business. As a Customer Success Relationship Manager, we are pivotal to supporting the business in achieving their goals through the retention of clients, identifying uplift opportunities, and ensuring the customer engagement levels with service are maximised with all our client interactions. There is varied experience throughout the team but if you are successful, you have the full team support to understand the role and be the best you can be.
What will I be responsible for?• Ensuring that your customers are welcomed to Citation and have an exceptional onboarding experience that sets them up ready to use their new services.• Enable your customers to get full use of their products and services, understanding their requirements and maximising opportunities.• Ensuring the timely and successful delivery of our solutions according to the customers’ needs and objectives.• Identifying issues that are on the horizon and working collaboratively with your customer and our colleagues in other areas to prevent them coming to fruition.• Operating as the main point of contact for any matters specific to your clients, this may include queries, info on other products, administration of accounts and expressions of dissatisfaction or complaints.• Identifying and growing opportunities within your customer base and collaborating with internal teams to ensure growth and retention attainment.• Building and maintaining strong, long-lasting client relationships, working closely with other areas of the business to resolve issues for your customers.• Developing a trusted advisor relationship with key stakeholders and executive sponsors.• Contacting customers at relevant touchpoints to complete care calls.• Assisting with high-severity requests or issue escalations as needed.
Who are we looking for?• The successful candidate will have a Customer Success, Account Management and/or Customer Service experience, and be able to demonstrate the ability to communicate, present and influence effectively at all levels of the organisation.• You will love to find solutions, have a positive mindset and a natural ability to turn a situation around. You will be curious by nature and determined to find the best way forward for your customers.
Hit 'Apply' now to forward your CV.....Read more...
Provide administration support to the HR and Recruitment team
Deal with incoming telephone calls and emails
Work with BreatheHR system: set up client accounts (training provided)
Setting up online learning accounts for clients and providing admin support
Assisting clients with telephone/email queries and passing to relevant team member as required
Conducting HR audits in BreatheHR system for clients
Keeping client contact records up to date
Responding to website enquiries and passing to sales team
Training:This is a work based apprenticeship with Wiltshire College and University Centre assessor support. Training Outcome:The successful candidate will have the opportunity to learn HR administration skills and then, if successful, may have an opportunity to develop their learning towards HR Advisor.Employer Description:Access2 Human Resources works primarily with small to medium-sized businesses and charities across the South of England. Our clients work in professional services, hospitality, retail, manufacturing, not-for-profit and many other sectors. We help them to be compliant with employment law, provide support, advice and training, help manage their staff efficiently.Working Hours :9am – 5.30pm Monday to Friday with 1 hour unpaid lunch each daySkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries.
Greet customers in a professional and courteous manner, ensuring a positive service experience.
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times.
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers.
Coordinate with the parts department to ensure timely availability of required components for service appointments.
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections.
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions.
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately.
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers.
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness.
To assist the parts department at busy times.
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard.
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification.
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry.
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules.
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified.
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service. The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14 months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process.Training Outcome:
There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme
Employer Description:Our fifth location and the first Motorvogue location in Suffolk, Motorvogue Bury St Edmunds opened in June 2022 and is home to Fiat, Abarth, Citroen and Peugeot. We are also an official service centre for Jeep and Alfa Romeo.
Motorvogue specialise in new and manufacturer-approved used cars. With over 1800 cars in group stock, we have one of the largest selections of quality New, Used, Ex-Demonstrator and Pre-Registered cars in the area and due to the number of brands we represent at each of our multi franchised locations we believe we have much more choice for you than the majority of our competitors, but don’t take our word for it, come and find out for yourself by visiting a Motorvogue location today.
We aim to make the car buying process as easy as possible, with a number of options including buying online, reserving the car online, and moving the cars to your nearest dealership. Our experienced Sales teams are on hand to answer any questions you may have.
Motorvogue is among the most experienced Motability distributors in the area. With the many brands we represent and our dedicated Motability specialists, who work closely with our disabled customers and their local support organisations, we really do have something for everyone.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:
The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15 -18 month period
Training is delivered by Robert Bosch Ltd via regular webinar sessions
Training Outcome:
Possible permanent role within the business after completing the apprenticeship
Employer Description:Your local, friendly MOT Testing Station near Wembley.
Park Royal Garage has been looking after our customers for over 40 years. We provide a comprehensive, one-stop shop near Wembley for all your garage service needs including MOTs, servicing and tyres.
All our staff are trained to the very highest standards and believe in providing exceptional services for our customers in Wembley and North London. We pair this with the latest diagnostic equipment to help get you back on the road as soon as possible.Working Hours :Monday - Saturday between 8.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer enquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
• Understanding and addressing customer concerns, then coordinating with technicians• Scheduling and booking vehicle service appointments• Communicating with customers about any additional required work• Providing estimates for repair times and costs• Managing customer complaints and feedback• Responding to customer inquiries and requests• Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:Possible role within the business after completing the apprenticeship and further training opportunities. Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday between 8am - 6pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
This is an apprenticeship opportunity.
As a Customer Service Advisor, you will serve as the primary point of contact for customers, facilitating communication between the customer and Service Technicians to coordinate vehicle service appointments.
You will be responsible for various administrative and customer-facing tasks within the service department.
While responsibilities may vary depending on the employer and the size of the company, typical duties include:
Understanding and addressing customer concerns, then coordinating with technicians
Scheduling and booking vehicle service appointments
Communicating with customers about any additional required work
Providing estimates for repair times and costs
Managing customer complaints and feedback
Responding to customer inquiries and requests
Monitoring the progress of vehicles in the workshop
As the apprenticeship progresses, candidates will be required to complete a final project focused on improving and developing business operations.
The successful candidate will work toward a Level 3 Customer Service Specialist qualification, completing the program remotely over a 15-month period.Training:The successful candidate will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.
Training is delivered by Robert Bosch Ltd via regular webinar sessions.Training Outcome:
Possible role within the business after completing the apprenticeship and further training opportunities.
Employer Description:At Renault Retail Group, we put our customers at the heart of everything we do. We understand that buying a car is a big decision, and we are committed to providing you with the best possible experience. Our knowledgeable team members are always on hand to offer expert guidance and advice, and to help you find the perfect Renault vehicle to meet your needs. Our commitment to providing exceptional customer service means that we are always looking for ways to improve and enhance your experience. We listen to your feedback and use it to continually improve our services, from the moment you step into our showroom to the moment you drive away in your new Renault vehicle. In addition, we offer a range of after-sales services to ensure that your Renault vehicle remains in top condition for years to come. From routine maintenance and repairs to genuine Renault parts and accessories, we have everything you need to keep your car running smoothly. If you’re thinking Renault think Renault Retail Group.Working Hours :Monday - Saturday, between 8.00am and 6.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
