An opportunity has arisen for a Mortgage & Protection Advisor to join a mortgage and property services business providing tailored mortgage, protection and financial solutions.
As a Mortgage & Protection Advisor, you will be providing whole-of-market mortgage and protection advice to warm, qualified enquiries while managing clients through to completion.
This role offers a basic salary of £34,000 with an OTE £100,000+ and benefits.
You will be responsible for:
? Provide whole-of-market mortgage and protection advice, supporting clients from initial enquiry through to completion.
? Convert qualified enquiries into completed business while delivering appropriate customer outcomes.
? Build lasting client relationships to encourage repeat business and referrals.
? Work closely with estate agency and property teams to maximise business opportunities.
? Ensure all advice and processes remain fully FCA compliant throughout the advice process.
What we are looking for:
? Previously worked as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage & Protection Adviser, Protection Adviser, Protection Advisor, Mortgage & Protection Advisor, Mortgage Consultant or in a similar role.
? CeMAP qualification.
? Good knowledge of FCA compliance requirements.
? Strong ability to convert leads and build trusted client relationships.
? Motivated, organised and client-focused
Whats on offer:
? Competitive salary
? Regular access to warm, qualified enquiries.
? Leads generated through established property and landlord services.
? Repeat business and professional referrals.
? Full administrative support.
? Whole-of-market mortgage proposition.
? Additional earning opportunities through protection, wills and referral services.
? Company pension and private medical insurance.
? Increasing holiday allowance.
? Ongoing lender training and CPD.
? Genuine opportunities for career progression within a growing property group.
If youre an....Read more...
Tudor Employment Agency are currently recruiting for Customer Service Advisor for our client based in Stafford, ST16, on a Permanent basis.This is an excellent opportunity for an aspiring or existing customer service advisor to broaden their skillset. The client offers luxury motorhomes and allied services including maintenance, repair and bespoke installation.Our client offers a robust personal development programme including both internal and external training: You will be funded on a NVQ in Customer Service and NVQ in Business Administration, as well as role-specific training to increase your brand and product knowledge.Experience within a car sales environment or similar would be highly advantageous.The Customer Service Advisor must:
Have previous Customer Service experience Be professional in appearance and natureKeyloop or Kerridge experience would be advantageous
Duties of Customer Service Advisor:
Take ownership of the customer and their vehicle from point of sale throughout the product lifeWork under the instruction of the Service Centre Manager and Operations ManagerMeet and greet all customers upon arrivalQualify the customer to achieve accurate diagnostic informationCommunicate with allied departments including the workshopCommunicate and approve any additional work needed on vehiclesManage the logistics and parking of all vehicles on siteUpsell allied products and servicesContinually update the CRM with accurate client details and vehicle histor
Hours of work for a Customer Service Advisor:Full TimeMonday-Friday, 8AM-5PMMust work one out of three Saturdays, 9AM-1PMPay Rate for a Customer Service Advisor:Full TimeUp to £27,000 per annumChristmas bonusAdditional bonus structure dependant on salesBenefits for a Customer Service Advisor:
Exceptional facilitiesExtensive personal development programme including NVQ in Customer Service and Business AdministrationJob progression availableChristmas bonus and company paid Christmas partyFriendly and nurturing teamNiche industry sectorStaff use of company motorhome for leisureCompany provided Jacket Potato lunches each FridayHealthcare including optical and dentalLife insuranceCompetitive pension
In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1003 or 1004 or submit your CV to commercial@tudoremployment.co.ukApplicants can also register online by clicking the link - https://tinyurl.com/ONLINECOMTEMP1 For information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
An opportunity has arisen for a Mortgage & Protection Advisor to join a mortgage and property services business providing tailored mortgage, protection and financial solutions.
As a Mortgage & Protection Advisor, you will be providing whole-of-market mortgage and protection advice to warm, qualified enquiries while managing clients through to completion.
This role offers a basic salary of £34,000 with an OTE £100,000+ and benefits.
You will be responsible for:
* Provide whole-of-market mortgage and protection advice, supporting clients from initial enquiry through to completion.
* Convert qualified enquiries into completed business while delivering appropriate customer outcomes.
* Build lasting client relationships to encourage repeat business and referrals.
* Work closely with estate agency and property teams to maximise business opportunities.
* Ensure all advice and processes remain fully FCA compliant throughout the advice process.
What we are looking for:
* Previously worked as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage & Protection Adviser, Protection Adviser, Protection Advisor, Mortgage & Protection Advisor, Mortgage Consultant or in a similar role.
* CeMAP qualification.
* Good knowledge of FCA compliance requirements.
* Strong ability to convert leads and build trusted client relationships.
* Motivated, organised and client-focused
Whats on offer:
* Competitive salary
* Regular access to warm, qualified enquiries.
* Leads generated through established property and landlord services.
* Repeat business and professional referrals.
* Full administrative support.
* Whole-of-market mortgage proposition.
* Additional earning opportunities through protection, wills and referral services.
* Company pension and private medical insurance.
* Increasing holiday allowance.
* Ongoing lender training and CPD.
* Genuine opportunities for career progression within a growing property group.
If youre an experienced Mortgage & Protection Advisor seeking higher earnings, quality leads and strong support, this could be the ideal next step.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Mortgage Advisor to join a mortgage and property services business providing tailored mortgage, protection and financial solutions.
As a Mortgage Advisor, you will be providing whole-of-market mortgage and protection advice to warm, qualified enquiries while managing clients through to completion.
This role offers a basic salary of £32,000, with potential for an increase after successfully completing probation, and an OTE of £100,000+.
Whole-of-market experience preferred, but candidates from other mortgage backgrounds will also be considered.
You will be responsible for:
* Provide whole-of-market mortgage and protection advice, supporting clients from initial enquiry through to completion.
* Convert qualified enquiries into completed business while delivering appropriate customer outcomes.
* Build lasting client relationships to encourage repeat business and referrals.
* Work closely with estate agency and property teams to maximise business opportunities.
* Ensure all advice and processes remain fully FCA compliant throughout the advice process.
What we are looking for:
* Previously worked as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage & Protection Adviser, Protection Adviser, Protection Advisor, Mortgage & Protection Advisor, Mortgage Consultant or in a similar role.
* CeMAP qualification.
* Good knowledge of FCA compliance requirements.
* Strong ability to convert leads and build trusted client relationships.
* Motivated, organised and client-focused
Commission structure:
* No commission on the first £3,250 of banked business each month
* 15% commission on banked business above £3,250, up to £100,000
* 20% commission on banked business above £100,000
* Option to refer protection business to the protection team, earning 10% referral commission
Whats on offer:
* Competitive salary
* Regular access to warm, qualified enquiries.
* Leads generated through established property and landlord services.
* Repeat business and professional referrals.
* Full administrative support.
* Whole-of-market mortgage proposition.
* Additional earning opportunities through protection, wills and referral services.
* Company pension and private medical insurance.
* Increasing holiday allowance.
* Ongoing lender training and CPD
If youre an experienced Mortgage Advisor seeking higher earnings, quality leads and strong support, this could be the ideal next step.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Mortgage Advisor to join a mortgage and property services business providing tailored mortgage, protection and financial solutions.
As a Mortgage Advisor, you will be providing whole-of-market mortgage and protection advice to warm, qualified enquiries while managing clients through to completion.
This role offers a basic salary of £32,000, with potential for an increase after successfully completing probation, and an OTE of £100,000+.
Whole-of-market experience preferred, but candidates from other mortgage backgrounds will also be considered.
You will be responsible for:
? Provide whole-of-market mortgage and protection advice, supporting clients from initial enquiry through to completion.
? Convert qualified enquiries into completed business while delivering appropriate customer outcomes.
? Build lasting client relationships to encourage repeat business and referrals.
? Work closely with estate agency and property teams to maximise business opportunities.
? Ensure all advice and processes remain fully FCA compliant throughout the advice process.
What we are looking for:
? Previously worked as a Mortgage Advisor, Mortgage Adviser, Mortgage Broker, Mortgage & Protection Adviser, Protection Adviser, Protection Advisor, Mortgage & Protection Advisor, Mortgage Consultant or in a similar role.
? CeMAP qualification.
? Good knowledge of FCA compliance requirements.
? Strong ability to convert leads and build trusted client relationships.
? Motivated, organised and client-focused
Commission structure:
? No commission on the first £3,250 of banked business each month
? 15% commission on banked business above £3,250, up to £100,000
? 20% commission on banked business above £100,000
? Option to refer protection business to the protection team, earning 10% referral commission
Whats on offer:
? Competitive salary
? Regular access to warm, qualified enquiries.
? Leads generated through establi....Read more...
Are you a confident communicator with excellent customer service and administration skills? We have an exciting opportunity to join a busy Housing Register team as a Housing Register Advisor, providing advice and support to customers across North Wales.This is a varied and rewarding role where you’ll be the first point of contact for customers seeking housing options advice and support. You’ll provide guidance, assess applications and work closely with other teams and agencies to help customers access the right services.In the Housing Register Advisor role, you will be:
Providing friendly and professional advice to customers by telephone and face-to-faceResponding to housing enquiries, relocation requests and complaintsAssessing applications for eligibility in line with policies and proceduresMaintaining accurate customer and application recordsLiaising with other departments and external agencies to support customersDealing professionally with enquiries from senior managers, elected representatives and members of the publicAttending meetings and panels as requiredProduce reports and support the wider Housing Register team
To be considered for the Housing Register Advisor role, you will need:
Previous customer-facing experienceStrong administration and telephone skillsConfident using Microsoft OfficeExcellent organisation and attention to detailAbility to manage competing prioritiesA calm, professional and empathetic approachAbility to handle sensitive and challenging situationsA full UK driving licence and access to a vehicle for work purposes
This is a full-time temporary vacancy, initially for around 6 weeks, working Monday to Friday, 37 hours per week. The role is office-based near Colwyn Bay and offers a pay rate of from £13.82 per hour, depending on previous skills and experience + holiday pay.....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Hyundai York are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
General ad hoc duties as and when required
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard.
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Drive Motor Retail Hyundai York is an authorized Hyundai retailer dedicated to providing exceptional service and a wide range of Hyundai vehicles. They offer new and used cars, including models like the IONIQ 6 and TUCSON, and emphasize customer care and satisfaction. The dealership is located at Great Northway, Nether Poppleton, York, and is known for its excellent customer service and a modern showroom facilityWorking Hours :Monday - Friday 8:30am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Paul Rigby Hyundai are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
The training will take place at the work place with 1:1 support and monthly teams calls.
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A family-run business proudly representing the Hyundai brand since 1996 in Bromsgrove. In 2025, we expanded with a second location in Stratford-upon-Avon, continuing our strong commitment to exceptional customer service.
Get in touch with our team today or visit us at either of our dealerships in Bromsgrove and Stratford-upon-Avon. Our sales and service departments have a longstanding history of delivering outstanding experiences. Meet our dedicated team members below, who provide this level of service every day.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical....Read more...
As an Apprentice Aftersales Customer Advisor, you will be working in all areas of our Aftersales department, giving you a full and well-rounded understanding of how the department works together. Our aim is to deliver an excellent customer experience both digitally and face to face, so you will be communicating with customers through various channels.
You will be working in a large organisation across various departments acting as the ‘expert’ in Application Software. This will allow you to enhance your digital skills by using multiple platforms, devising solutions and providing help and support to colleagues to relieve the pressure on the technical IT help desk, all while receiving training on how car parts work and which vehicles they work with.
Our training is designed to break down our customer journey and give you a good understanding on how you can deliver a great experience for our customers. Enhancing our customer digital journey is key to our success and we want you to be a part of that.
There will be a lot of customer interaction in the role, but you will also engage with workshop technicians to provide parts for the vehicles they are working on.
Day-to-day duties
Reviewing and forward-planning workloads and checking for accurate and detailed information.
Liaising with the workshop to ensure they have their required parts.
Receipting, issuing and controlling stock.
Taking care of customers that are bringing in their vehicles for service/repair.
Identifying parts required and sourcing parts using parts catalogues and internal systems.
Communicating with customers on the progress of their vehicle.
Advising of any faults or repairs required and providing clear and accurate solutions.
Preparing customer reports and invoices.
Training Outcome:Over 90% of our apprentices are kept on in full-time employment with Arnold Clark after their apprenticeship. And your training doesn’t stop there – you can then go on to become an aftersales advisor, a senior advisor, a supervisor or even an aftersales manager; the list is almost endless!Employer Description:Arnold Clark is Europe's largest independently owned car retailer, with branches across the UK offering new and used vehicles, servicing, repairs, MOTs, vehicle rentals and accident repair services. For over 70 years, we've built our reputation on providing outstanding customer service and investing in our people.
About Our Apprenticeships:Our award-winning apprenticeship programme gives you the opportunity to earn while you learn, gaining a nationally recognised qualification alongside hands-on experience in a real working environment. You'll receive full training, support from experienced mentors, and the chance to develop valuable skills that can lead to a long and successful career with Arnold Clark. Many of our managers and industry experts began their journey as apprentices, making this the perfect first step into the automotive industry.Working Hours :8:30am - 5:00pm, Monday - Thursday. 8:30am - 4:00pm, Friday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Duties will include:
Working with customers to meet their requirements and giving advice on additional parts and services
Matching orders against stock items and sourcing parts, while offering competitive prices
Working as a team and independently to reach set goals and KPIs
Delivering fantastic customer service while remaining efficient and focused on your tasks
Incoming and outgoing call handling, face-to-face transactions, and IT-based communications
Managing goods in and out
Working with suppliers, placing orders or returns and processing paperwork accurately
Working to a high level of customer service at all times and remain courteous and police to customers
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship stanard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
Nationally recognised qualifications
IMI level 2 Certificate in Customer Service for the Automotive Industry
ATA Accreditation Customer Service Advisor
Bespoke Hyundai certified training
Regular in dealer review and assessment visits
Functional skills if needed
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:Welcome to Thurlow Nunn Hyundai - Northampton. As your authorised Hyundai retailer, we're dedicated to providing exceptional service and driving progress for humanity with electrified vehicles tailored to your needs. Explore our diverse range of Hyundai models, from stylish saloons like the IONIQ 6 to versatile SUVs like the TUCSON.
Our team is here to ensure a seamless buying experience with our state-of-the-art service centre staffed by trained technicians, dedicated to keep your Hyundai running smoothly.
At Thurlow Nunn Hyundai - Northampton, we're more than just a retailer – we're part of your community. Thank you for choosing us for all your automotive needs.Working Hours :Monday to Friday 08:30 - 17:30 with an hour lunch for 16 & 17-year-olds Monday to Friday 08:30 - 17:30 with an hour lunch and also 1 in 2 Saturdays 08:00 - 12:00 for 18 years+.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Team working....Read more...
AI ArchitectLocation: Remote Salary: Paying £90,000-95,000, depending on experience Job Type: PermanentOur client is a leading UK technology solutions and managed services provider, delivering a broad portfolio of services across Cloud, Connectivity, Cyber Security, Communications and Modern Workplace solutions. Their customers span both public and private sector organisations, including businesses operating within highly regulated environments. Their portfolio includes managed public cloud, private cloud, sovereign cloud, infrastructure services, networking, collaboration technologies and professional services designed to support digital transformation and long-term operational success. As part of continued investment in their cloud and digital services portfolio, they are seeking an experienced AI Solutions Architect to help embed AI capabilities across their existing cloud services and develop innovative AI-enabled offerings for customers. Working at the intersection of Cloud, Data, Automation and Artificial Intelligence, you will play a key role in shaping strategy, designing scalable solutions and driving the adoption of AI technologies that improve productivity, automation, service delivery and customer outcomes.The Role Key responsibilities include:
Defining AI strategy, architecture and governance frameworks.
Designing secure, scalable and commercially viable AI solutions.
Developing AI-enabled products, services and automation capabilities.
Creating reusable architectures, implementation guides and best practices.
Identifying opportunities to improve efficiency through AI and process automation.
Acting as a trusted advisor to customers throughout discovery, solution design and delivery.
Supporting bids, proposals, workshops and customer engagements.
Ensuring AI initiatives meet security, compliance and governance requirements.
Skills & Experience We're interested in candidates with experience across some or all of the following:
Generative AI, Large Language Models (LLMs), AI assistants and AI agents.
Retrieval Augmented Generation (RAG), enterprise search and knowledge management solutions.
Solution, platform or enterprise architecture.
Data architecture, integration, APIs and governance.
Security, compliance, risk management and secure-by-design principles.
Automation, orchestration and modern engineering practices.
Customer-facing architecture, consultancy or pre-sales experience.
Translating business requirements into scalable technology solutions.
Location: Remote Salary: Paying £90,000-95,000, depending on experience Job Type: Permanent Must be eligible for SC clearance. ....Read more...
You will work alongside an experienced team, learning how to provide excellent customer service, communicate confidently with customers and support the day-to-day running of the business.
Your duties will develop as you progress through your apprenticeship and will include:
Responding to customer enquiries by telephone and email
Providing friendly, professional and helpful customer service
Helping customers with product, order and delivery enquiries
Processing customer orders and updating customer information
Resolving customer queries and problems efficiently
Developing positive relationships with customers
Working closely with other members of the team to achieve individual and company targets
Maintaining accurate information on company systems
Carrying out general administrative duties
Learning about the company's products, services and processes
Supporting the wider customer service and sales team when required
Completing all training, coursework and assessments required as part of the apprenticeship
Preparing for and completing the End Point Assessment
Training:Training will be delivered either face-to-face or remotely via Teams in the workplace. You will receive monthly visits from a qualified assessor.Training Outcome:Potential permanent position following successful completion of the apprenticeship programme.Employer Description:We are a leading printer consumables company, supplying a wide range of printer cartridges, toner and related products to customers across the UK.
We pride ourselves on providing excellent customer service and are looking for an enthusiastic Apprentice Customer Service Advisor to join our friendly team at our office in Atherton, Manchester.Working Hours :Monday to Thursday 9am-5.30pm
Friday 9am-5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Keen to learn,Reliable and punctual....Read more...
Manage customer orders and enquiries
Deliver a professional, efficient, and solution-focused service
Build strong relationships with customers and internal teams
Support our commitment to excellence in customer experience
What you’ll gain As an apprentice, you will:
Learn from experienced colleagues and industry experts
Develop role-specific technical and professional skills
Gain valuable workplace experience alongside formal training
Training:
South Devon College
Long Road
Paignton
1 Day per week
Training Outcome:Customer Services Advisor - Ambition to work with multi million pound business. Part of a large organisation - employee over 1200 employees in the UK with sites all over. Career development opportunities are huge.Employer Description:We’ve been designing and manufacturing high performance sealing systems for over 45 years. Our intumescent seals are a vital part of a fire door assembly, helping to defend buildings against the spread of fire. Our smoke seals restrict smoke movement around a building - giving people time to escape, and reducing property damage.We aim to be the best in the world in our sector. We’ve built a strong reputation for design innovation; and for producing the highest quality sealing systems embracing acoustic, smoke, fire and thermal containment; as well as accessibility. Our dedicated R&D and testing facilities rigorously put our sealing systems through their paces — enabling us to enhance product form and function. Respected throughout the industry for our technical expertise, we play an active role in helping to shape standards and best practice and providing an excellent customer service experience.Working Hours :Monday - Friday 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills....Read more...
Duties to include but are not limited to:
Supporting adults with a range of care and support needs
Showing understanding of person-centred care, dignity, choice, independence, and safeguarding
Following care plans, risk assessments, and organisational policies
Communicating effectively with service users, families, and multidisciplinary professionals
Working independently and as part of a team
Training:
You will work towards Level 2 or 3 Adult Care
You will be required to attend St Austell College a day a week as part of your apprenticeship training
You will receive on and off-the-job training and support from an assessor and an Apprenticeship advisor
Training Outcome:
You may wish to progress onto a higher level apprenticeship
Employer Description:APRA Care is a dedicated care provider based in Cornwall, committed to delivering high-quality, person-centred support to individuals in need of care and assistance. Our services are designed to promote independence, dignity, and wellbeing, ensuring that every person we support receives compassionate and professional care tailored to their unique needs. We offer a wide range of services, including domiciliary care, personal care, respite support, and assistance with daily living activities.
At APRA Care, we work closely with service users, families, and local authorities to create individualised care plans that uphold the highest standards of safety, respect, and confidentiality. Our trained and caring staff strive to make a positive difference in the lives of those we support, helping them live comfortably and confidently within their own homes and communities across Cornwall.Working Hours :Monday to Friday scheduled between 9am to 5pm, may work evenings and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Are you an experienced HR professional who enjoys building strong client relationships, providing practical advice, and making a real difference to businesses? This is an exciting opportunity to join The HR Dept as an HR Advisor, supporting a wide range of clients with high-quality, responsive and commercially focused HR guidance.The HR Dept provides outsourced HR and employment law support to small and medium-sized businesses, helping clients manage their people confidently, fairly and compliantly. You will be part of a knowledgeable, supportive and close-knit team that values professional standards, pragmatic solutions and excellent client service.This is a varied role where no two days are the same. You will have the opportunity to work across generalist HR, employee relations, client meetings and project work, with ongoing opportunities to maintain your CPD, develop your employment law knowledge and contribute to the growth of services offered to clients.Role Title: HR Advisor Why join us? You will join a professional and approachable team where your contribution is valued, your ideas are welcomed, and you will be supported to keep learning. The role offers variety, autonomy, exposure to different sectors and clients, and the chance to grow your advisory, employee relations and client management experience. Job Purpose: To provide an exceptional, timely HR advisory service to clients, managing client relationships and delivering day-to-day HR support across a range of generalist HR and employee relations matters. The role includes attending client meetings on site as required and supporting the continued growth of the business. What you'll be doing:
Answer incoming advice calls, provide HR guidance, and log all advice on the CRM for audit trail. Escalate queries outside your knowledge/experience to the Managing Director.Provide requested letters and ensuring records are accurately maintained and updated.Deliver practical, user-friendly HR advice and a high standard of customer service to clients.Attend and run employee relations meetings alongside and/or on behalf of clients.Draft bespoke letters, policies, contracts of employment and handbooks, ensuring compliance with employment legislation.Deliver ad-hoc HR projects for clients (e.g., restructures, redundancies, policy development).Account manage key clients, providing regular on-site support as the client base grows.Participate in designing and offering additional services to benefit clients.Travel across Coventry and Warwickshire, and occasionally Derbyshire, to deliver on-site support where required.Support colleagues and contribute to the development of the team's HR capability.Ensure client targets and deadlines are met.Maintain CPD and keep employment law knowledge up to date (e.g., CIPD events, legal updates).
What we're looking for:
Enthusiastic and passionate about HR and providing first-class customer service.CIPD qualified to Level 5 or above (essential).Strong generalist HR experience.Strong understanding of SME environments and the challenges faced by SMEs.Sound knowledge of employment law and commitment to keeping up to date with legislative changes.Excellent written English, good numeracy, and ability to work accurately at pace.Strong administrative skills and IT literacy.Excellent organisation and communication skills.Strong problem-solving skills and sound judgement, with ability to deliver pragmatic solutions.Car owner with a full driving licence (essential).Enjoys working as part of a small, close team.A proactive approach to learning and professional development, with a willingness to share knowledge and support others.
....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Turnbull are looking to invest in and support an entry level professional in progressing their career into a Apprentice SHEQ Advisor.
This is a unique role for a talented individual, acting as a support to the SHEQ team and Senior SHEQ Advisor. You will be learning to support strategies, systems, monitoring performance and the provision of advice and support to ensure compliance with statutory and company requirements.
Whilst we look to support and develop you through your apprenticeship plan to ensure your best competence as you develop in the SHEQ Team, with the potential to progress in the team.
Your will learn about and eventually support the following responsibilities as you develop through this role:
You will learn to be able to demonstrate a basic understanding of risk assessments and management systems, while proactively following up on control measures. Duties to undertake in aid of your development will be (not exhaustive):
Learning to carrying our collaborative site inspections and audits, once training requirements have been met.
Upskilling to support the team with the preparation of safe systems of work, risk assessments, method statements, inductions and briefings
Learn to assist in the development of pre-start briefs and Point of Work risk assessments (POWRA)
Learn to Assist with integrated management systems (ISO 9001,14001 & 45001)
Be mentored with assisting with any accident/incident investigations, identifying root cause analysis and reviewing trends
Learn to undertake action plans to ensure continued sustained compliance with legislation
Attend relevant training as required with progression plans
Learn to support with the upkeep of company accreditations
Attend SHEQ site meetings when required
This role also brings an opportunity for you to drive continuous improvement with regards to the health and safety culture across the organisation by raising the profile and improve management and controls of the employee well-being aspect of health and safety whilst developing your career in health & safety.Training:Training is delivered through a flexible and structured approach:
Virtual instructor-led workshops
Online learning materials and resources
Practical assignments to demonstrate knowledge
One-to-one support and guidance
Learners will use the OneFile ePortfolio system to track progress and complete their apprenticeship requirements.
Training Outcome:At Turnbull we take pride in how we support professional development, enable career progression and provide a wide range of exciting opportunities for everyone. We firmly believe that investing in our people is the key to our success.Employer Description:We are leaders in lifecycle construction and operations for the utilities and infrastructure sectors.
From design and build to facility management and maintenance, we provide a single, sustainable, end-to-end solution for engineering projects, saving money, reducing waste and adding long-term value to local communities and the wider economy.
Turnbull is an award-winning progressive business, which has won the RoSPA health and safety awards for our work at Hinkley Point C for the last five years.
The services we provide to our clients include but are not limited to:
Project management.
Design and build services.
Consent management and delivery.
Contract management.
Delivery of civil, mechanical and electrical engineering service. We have expertise in:
Low voltage (LV) and high voltage (HV) electrical power distribution systems.
Sewage systems and pumping stations.
Biological waste treatment plants.
Telecommunication networks (copper and fibre).
Drinking water distribution networks and booster stations.
Surface and groundwater drainage systems inclusive of borehole delivery and management.
Roadway and pedestrian walkway lighting networks.
Managing environmental discharge permit and scientific services.
Earthworks and ground remediation services.
Working Hours :Typically Monday - Friday. Hours can be flexible and agreed upon a successful application.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Creative,Initiative,Patience....Read more...
Respond to telephone and email enquiries from consumers and organisations regarding our services, providing clear and professional support.
Assist with the handling and administration of consumer complaints, including logging cases, recording company responses, and monitoring progress.
Prepare and issue emails, and other communications to consumers, licence holders and stakeholders.
Maintain accurate and up-to-date records across Preference Services databases, systems and spreadsheets.
Support the preparation of activity reports and management information as required.
Help monitor the quality and accuracy of Preference Services data, escalating any issues to the Preference Services Manager.
Support the processing and distribution of incoming and outgoing mail and other administrative tasks.
Work with external suppliers and service partners to support the effective operation of the Preference Services.
Ensure all work is carried out in accordance with relevant legislation, including the Data Protection Act 2018, UK GDPR, and the Privacy and Electronic Communications Regulations (PECR).
Adhere to organisational policies and procedures, including health and safety requirements.
Training:
Training will be delivered remotely by JGA Group and is typically completed over 15 months (12 months training + 3 months assessment), combining online learning, monthly full-day seminars, 1:1 skills coaching, and workplace-based development activities.
Throughout the programme, you'll receive dedicated support from a specialist Tutor, Coach, Progress Advisor, and your line manager, working towards achievement of the Level 3 Business Administrator Apprenticeship Standard.
Training Outcome:At the end of the apprenticeship it is expected the individual will continue in the role, but take on some additional responsibilities. Employer Description:The Data & Marketing Association (DMA) is the UK’s leading trade association for today’s progressive data driven marketers. We unite agencies, brands and marketing service providers (MSPs) to raise the standard of what marketing can be.
Our vision is to create a marketing industry that is more effective, more trusted, more human and more customer.
Our mission is to empower all marketers to do data right.
Our purpose is to set, teach and promote the standard for responsible, results-driven marketing.
The DMA’s preference services build trust and transparency with customers by providing individuals with control over how their data is used in the mail, telephone and fax channels. By offering individuals choice and control over their data, the preference services protect the industry from onerous legislation and build trust between customers and responsible marketers.
The DMA is the only business organisation in the UK with a consumer protection division, reinforcing the customer first principles enshrined in the DMA Code. Adherence to the preference services is a requirement of the DMA Code and in the case of TPS it is a legal requirement.Working Hours :Monday to Friday 9-5.30 with one hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical,Team working,Initiative....Read more...
As an HR Support Administrator, you’ll support the smooth running of our HR department.
Your day may include:
Booking interviews
Updating employee records
Responding to staff queries
Completing recruitment checks and preparing HR documents
This is a varied role, ideal for someone organised, approachable and keen to develop their HR career.Training:HR Support Level 3.
A 100% tailored training and assessment programme will be delivered to support you throughout your apprenticeship, (14 - 18 months including endpoint assessment) topics covered include:
Business and Customer Awareness
Communication skills
Building a team
HR legislation
HR functions, roles and plans
Systems and processes
Service delivery
Problem solving
Change and improvement techniques
HR base data and info
Resilience
Emotional intelligence
Training Outcome:Full-time Role - HR Administrator.
After completing the apprenticeship, there are plenty of opportunities to progress within HR. You could move into roles such as HR Administrator, HR Officer or HR Advisor, taking on more responsibility and supporting more complex employee matters. You could also work towards further HR qualifications, including CIPD, and eventually progress into specialist, senior or HR management roles.Employer Description:Vivid Care Services is a growing care provider delivering person-centred support across supported living, home care, outreach and short breaks. We are passionate about helping people live safely, independently and with greater choice and control. Our values focus on compassion, integrity, respect and continuous improvement, while investing in our staff through training, development and opportunities to grow their careers.Working Hours :Monday to Friday 9am - 5pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.10 per hour#An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis. Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
You will use a number of different software systems
Learn customer service and business administration skills
Training:
Our training partner will deliver a high-quality Business Administration Level 3 programme here in our bodyshop
No college attendance required as training will take place onsite
You will work alongside a highly skilled mentor who will support you in becoming a qualified Parts Advisor
Once the apprenticeship is complete, you will achieve a Level 3 in Business Administration
Training Outcome:Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.Employer Description:Doing the simple things brilliantly…vehicle repair perfection. MG Accident Repair Centre is renowned for absolute professionalism, quality and attention to detail in all aspects of vehicle body repair, with customer focus and communication at the very centre. Widely recognised throughout Wolverhampton, Stafford, Cannock and Stoke-on-Trent, their first-class service extends throughout the West Midlands, Staffordshire and Shropshire. Holding numerous insurance approvals and BSI 10125 status. MG Accident Repair Centre continue to strive, invest and exceed all customer expectations. We believe in delivering uncompromising quality whilst providing an exceptional level of service for all of our customers. Utilising our years of expertise and training we provide a specialised range of services tailored to enhancing the experience of owning your vehicle whether it be repair your vehicle after an accident, carry out minor cosmetic repairs or carrying out any routine checks…why would you settle for anything less? Everything we do is built around the same philosophy, to repair your vehicle and return it to its original pre-accident condition, with the least amount of inconvenience to you. We handle the whole claim process for you and promise to keep you informed every step of the way. Customer focus, service and retention is a key element within the business model. We have eliminated conflict, implemented new thinking processes, new technology, new rules and procedures to ensure we have a solution we know our customers and partners desire.Working Hours :Monday - Friday 8.30am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
My client is currently seeking a Technical Territory Sales Advisor living around the York area.
This is a varied, field-based role combining account management, business development and clinically focused product support. You'll assume responsibility for an established territory and act as the principal point of contact for customers throughout the contract.
Work will be mainly in Schools and Homes, but clients may include NHS services, supported living organisations, and therapists. You'll build trusted relationships, understand each client's requirements and provide informed guidance on suitable products.
The territory covers a substantial area across Yorkshire, the North East, Lancashire and Cumbria, including the BD, DH, DL, FY, HU, LA, NE, PR, SR, TS and YO postcode areas. Candidates should ideally live in or close to York.
Job Description:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders▪ Previous experience in field sales, territory management or account management
▪ Manage your diary flexibly to accommodate customer, therapist and business requirements▪ Deliver product demonstrations, presentations, training sessions and “lunch and learn” events▪ Provide appropriate guidance on product suitability based on individual requirements▪ Conduct clinically focused product assessments with children, families, therapists and other healthcare professionals▪ Act as the main point of contact for customers across the territory▪ Identify and pursue opportunities to grow accounts and establish new customer relationships▪ Take ownership of an established sales territory, maintaining a visible and professional company presence throughout the region▪ Manage and develop relationships with existing clients, ensuring continuity of service and account knowledge
Job requirements:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders
Company Benefits:
▪ Company van▪ Business expenses▪ Laptop and mobile phone▪ 25 days’ annual leave plus bank holidays, pro rata▪ Full product training▪ Structured handover and ongoing management support▪ Salary of £37,000–£40,000, depending on experience
For more information please contact chris.henry@mego.co.uk
....Read more...
Account DirectorLocation: London, UK (Hybrid – 2-3 days in office)Job Type: Full-Time, PermanentSalary: Competitive + Bonus + Excellent BenefitsLead Strategic Client Growth at an Award-Winning Digital Marketing ConsultancyThe Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth.As the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growth.This is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing teams.The OpportunityAs Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing programmes.Working alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service delivery.This role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environment.Key ResponsibilitiesOwn and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation point.Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client retention.Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objectives.Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initiatives.Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotiations.Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope creep.Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service delivery.Lead challenging client conversations, managing expectations and resolving complex issues with confidence and professionalism.Mentor and develop Account Managers and junior team members, fostering high performance and professional growth.Contribute to agency growth through strategic input, market insights, and support for new business pitches and proposals.What We're Looking ForProven experience at Senior Account Manager or Account Director level within a digital marketing agencyStrong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital StrategyExperience managing senior client relationships and large-scale accountsDemonstrated success in account growth, renewals, and client retentionStrong commercial awareness and understanding of agency operationsExcellent communication, presentation, and stakeholder management skillsAbility to challenge constructively and influence both clients and internal teamsExperience leading and mentoring client service teamsEligible to work in the UK and able to attend the London office 2-3 days per weekWhat's on OfferCompetitive salary and performance bonus schemeHybrid working model with flexible working arrangementsPrivate healthcare and wellbeing supportCompany pension and life insurance25 days annual leave, increasing with serviceSummer Fridays and work-from-abroad opportunitiesEmployee Assistance Programme and virtual GP accessRegular team socials, lunches, and company eventsCareer development and direct exposure to senior leadershipA supportive, ambitious, and award-winning culture....Read more...
Lowy Group is looking for an experienced and highly organised HR & Recruitment Manager to join our Group team, supporting two of our businesses: AES Experiential Learning & Living and Living Rooms.
This is a varied, hands-on role for someone who enjoys being close to the business and getting involved across the full employee lifecycle. Working directly for Lowy Group, you will partner with managers and employees across both businesses, providing practical HR support while taking ownership of recruitment, payroll coordination, HR administration and employee development.
AES operates within the international education sector, while Living Rooms operates a collection of luxury hotels and serviced residences across London, making this a great opportunity for someone who enjoys working across different environments and with a wide variety of people.
What You’ll Be Doing:
Manage recruitment across AES and Living Rooms, from advertising and sourcing through to interviews, offers and onboarding.
Work closely with hiring managers to understand recruitment needs and help attract strong candidates across a range of operational and office-based roles.
Support managers with day-to-day HR matters including employee relations, absence, performance, probation reviews and general HR queries.
Coordinate and support the monthly payroll process, ensuring employee changes, holiday tracking, starters, leavers, absence and other payroll information is accurate and submitted on time.
Maintain accurate employee records, HR systems and documentation across both businesses.
Prepare contracts, offer letters, contractual changes and other employee correspondence.
Manage the onboarding and offboarding process, ensuring employees have a professional and consistent experience.
Support the development and delivery of learning and development initiatives, including identifying training requirements and coordinating internal and external training.
Monitor mandatory and compliance training and ensure records remain up to date, ensuring all employees have correct training assigned to them.
Support employee engagement and wider People initiatives across the Group.
Monitoring and implementing operational efficiencies and managing any change of payroll or hr systems with Head of People.
Support wider Lowy Group People projects and initiatives as required.
Other ad-hoc responsibilities.
About You
We are looking for someone who is practical, organised and comfortable managing a busy and varied workload.
You will ideally have:
Previous experience in a generalist HR role, ideally at HR Advisor, HR Manager or HR & Recruitment Manager level.
Strong recruitment experience across a range of roles.
Previous payroll experience and a good understanding of payroll processes.
Excellent administration skills and strong attention to detail.
Good foundation knowledge of UK employment law practices.
Confidence supporting and advising managers on day-to-day people matters.
Strong communication and relationship-building skills.
The ability to prioritise and manage multiple requirements across two businesses.
Experience coordinating or delivering learning and development would be highly desirable.
Experience within hospitality, education or another fast-paced operational environment would be an advantage.
Most importantly, you will be someone who enjoys being hands-on. This is a role for someone who is equally comfortable speaking with a manager about a people issue, interviewing a candidate, checking payroll information or making sure an employee's paperwork is correct.Training:Throughout the programme, apprentices will develop a broad understanding of people practice, including employee relations, resourcing, reward, learning, wellbeing and organisational development. They will apply people data and insights to support decision-making and contribute to strategic initiatives.
The programme enables apprentices to work collaboratively with stakeholders, manage risk, promote inclusive practices and deliver people solutions that add measurable value to the organisation.
15 months + EPA. Delivered remotely, includes 21 days of virtual workshop delivery. End-Point Assessment is provided by DSW.
Introductory Workshop: Preparing for Success
Workshop 1: Professional Behaviours & Valuing People
Workshop 2: Organisational Performance & Culture in Practice
Workshop 3: Evidence-based Practice
Workshop 4: Employment Relationship Management
Training Outcome:Potential full-time position for the right candidate after completion of the apprenticeship.Employer Description:In 1972, when Group Chairman and founder, Peter Lowy, purchased the Vienna Hotel in London’s Maida Vale, the first seeds of the original Vienna Group were sown. Now, almost forty five years later, the single hotel operation has developed into a major hotel and leisure group with an enviable hotels portfolio and specialist travel services division. In 2009 the Group took on a new corporate identity, reflecting its history and its more diverse business activities.Working Hours :Monday - Friday (9:00am - 5:30pm).
Shifts to be confirmed.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Motivated,Can do attitude,Willingness to learn,Passion for HR,Enthusiastic,Enjoys helping people,Hospitality experience,Previous payroll experience....Read more...
