The Hyundai Apprenticeship Programme is designed to train and develop you in a way that enables you to learn the core elements of your job role using advancing technology as well as fostering an exceptional level of customer service.
Paul Rigby Hyundai are currently seeking a Service Advisor Apprentice to join their dealership. This is an exciting reception-based role, working towards a level 2 customer service qualification, which also offers first-class training and outstanding long-term career prospects. The comprehensive programme provides you with an exciting and challenging opportunity to achieve formal qualifications through extensive product training as well as building up confidence and gaining valuable work experience whilst undertaking the role.
Duties will include:
Acting as the first point of contact for all customers entering the dealership and ensuring they receive the best customer service experience
Upselling and cross-selling additional products and services
Booking in cars for MOT's and service
Liaising with workshop vehicle technicians for updates with vehicle repair timescales
Liaising with customers in a professional, polite and courteous manner, both face to face and via the telephone
Working to a high level of customer service at all times
Training:Candidates will work towards achieving Level 2 Customer Service Practitioner apprenticeship standard. They will also be required to study towards achieving level 2 maths and English functional skills if they do not already hold equivalent qualifications. https://www.instituteforapprenticeships.org/apprenticeship-standards/customer-service-practitioner-v1-1
Level 2 Customer Service Practitioner apprenticeship standard,
Standard Training will include:
· Nationally recognised qualifications
· IMI level 2 Certificate in Customer Service for the Automotive Industry
· ATA Accreditation Customer Service Advisor
· Bespoke Hyundai certified training
· Regular in dealer review and assessment visits
· Functional skills if needed
The training will take place at the work place with 1:1 support and monthly teams calls.
Training Outcome:Possible permanent position on the completion of the apprenticeship.
On completion of the apprenticeship the average salary of a parts and service advisor is anywhere between 22k-28k.Employer Description:A family-run business proudly representing the Hyundai brand since 1996 in Bromsgrove. In 2025, we expanded with a second location in Stratford-upon-Avon, continuing our strong commitment to exceptional customer service.
Get in touch with our team today or visit us at either of our dealerships in Bromsgrove and Stratford-upon-Avon. Our sales and service departments have a longstanding history of delivering outstanding experiences. Meet our dedicated team members below, who provide this level of service every day.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Logical....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsYou must have experience dealing with customers on the telephoneAble to manage and conclude difficult calls and complaints with empathy and understandingPassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£26,500 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus....Read more...
Technical Advisor Specialist – World Class Lubricant Brand
West Midlands / Central England / Birmingham
Lubricants, Oils & Fuel Additives
£48,000 Basic + Bonus | Company Car | Generous Holiday Allowance
Industry-Leading Product Training | Ongoing Technical Development | Global Manufacturer
Become the Technical Authority Behind a World-Class Lubricants Brand
As part of a strategic investment in automotive technical services, we are seeking an experienced Technical Advisor to join a globally recognised manufacturer of premium lubricants, oils and fuel additive technologies.
This is a highly visible and influential technical position, acting as the critical link between Product Development, Sales, Marketing and Customer channels across multiple automotive sectors. You will provide expert guidance on product selection, application suitability, technical troubleshooting and performance optimisation, helping customers and colleagues maximise the value of a market-leading product portfolio.
If you thrive on solving complex technical challenges and enjoy being recognised as the subject matter expert, this is an opportunity to build your reputation with one of the industry’s most respected names.
What You’ll Be Doing
Delivering expert Technical Support to internal sales & marketing teams as well as external customers on our complete product group.
Advising on correct Automotive applications aligning product with specifications and applications.
Investigating Technical Product issues, diagnosing root causes and recommending effective solutions.
Supporting product positioning through delivering Technical Presentations, onsite training and customer engagement.
Acting as a trusted technical resource across OEM, Distributor and end-user / Workshop
Maintaining technical documentation and ensuring compliance with relevant industry specifications and classifications.
Collaborating with colleagues across commercial and technical functions to support business growth and customer satisfaction.
What We’re Looking For
We are seeking a technically accomplished individual with a strong background in lubricants, oils, additive chemistry or Automotive Engine / Drivetrain related technologies. Able to engage and communicate at all levels and delivering “best in class” technical support across the aftermarket channels.
Essential Technical Expertise
Strong understanding of technical automotive under bonnet applications
Knowledge of automotive lubricants would be particularly interesting.
Experience interpreting technical documentation, specifications and performance data.
Technical application knowledge across sectors such as:
Passenger Car Motor Oils (PCMO)
Motorcycles
Electric Vehicles (EV)
Commercial Vehicles
Marine
Bicycle
Agricultural and Off-Highway Equipment
Good working knowledge of additive technologies including:
Fuel System Cleaners
Oil Additives
Maintenance Products
Problem-Solving Treatments
Preferred Background
Academic achievement in Chemistry, Mechanical / Automotive Engineering or a related Engineering
Genuine passion for automotive technology and vehicle performance.
Strong communication, presentation and stakeholder management skills.
Flexible approach to office-based work and customer-facing travel when required.
Training & Development
Representing products manufactured to stringent OEM standards, you’ll receive extensive support to deepen your technical expertise and remain at the forefront of lubricant and additive technology.
Through ongoing product, industry and technical training, you’ll be empowered to become the recognised go-to expert within the business and across the wider customer network.
Interested?
Register your interest by sending:
Your up-to-date CV
A brief note outlining why this opportunity aligns with your experience and career aspirations
Glen Shepherd
07977266309
REF 4371GSA Technical Advisor / Technical Application Support
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Are you an experienced HR professional who enjoys building strong client relationships, providing practical advice, and making a real difference to businesses? This is an exciting opportunity to join The HR Dept as an HR Advisor, supporting a wide range of clients with high-quality, responsive and commercially focused HR guidance.The HR Dept provides outsourced HR and employment law support to small and medium-sized businesses, helping clients manage their people confidently, fairly and compliantly. You will be part of a knowledgeable, supportive and close-knit team that values professional standards, pragmatic solutions and excellent client service.This is a varied role where no two days are the same. You will have the opportunity to work across generalist HR, employee relations, client meetings and project work, with ongoing opportunities to maintain your CPD, develop your employment law knowledge and contribute to the growth of services offered to clients.Role Title: HR Advisor Why join us? You will join a professional and approachable team where your contribution is valued, your ideas are welcomed, and you will be supported to keep learning. The role offers variety, autonomy, exposure to different sectors and clients, and the chance to grow your advisory, employee relations and client management experience. Job Purpose: To provide an exceptional, timely HR advisory service to clients, managing client relationships and delivering day-to-day HR support across a range of generalist HR and employee relations matters. The role includes attending client meetings on site as required and supporting the continued growth of the business. What you'll be doing:
Answer incoming advice calls, provide HR guidance, and log all advice on the CRM for audit trail. Escalate queries outside your knowledge/experience to the Managing Director.Provide requested letters and ensuring records are accurately maintained and updated.Deliver practical, user-friendly HR advice and a high standard of customer service to clients.Attend and run employee relations meetings alongside and/or on behalf of clients.Draft bespoke letters, policies, contracts of employment and handbooks, ensuring compliance with employment legislation.Deliver ad-hoc HR projects for clients (e.g., restructures, redundancies, policy development).Account manage key clients, providing regular on-site support as the client base grows.Participate in designing and offering additional services to benefit clients.Travel across Coventry and Warwickshire, and occasionally Derbyshire, to deliver on-site support where required.Support colleagues and contribute to the development of the team's HR capability.Ensure client targets and deadlines are met.Maintain CPD and keep employment law knowledge up to date (e.g., CIPD events, legal updates).
What we're looking for:
Enthusiastic and passionate about HR and providing first-class customer service.CIPD qualified to Level 5 or above (essential).Strong generalist HR experience.Strong understanding of SME environments and the challenges faced by SMEs.Sound knowledge of employment law and commitment to keeping up to date with legislative changes.Excellent written English, good numeracy, and ability to work accurately at pace.Strong administrative skills and IT literacy.Excellent organisation and communication skills.Strong problem-solving skills and sound judgement, with ability to deliver pragmatic solutions.Car owner with a full driving licence (essential).Enjoys working as part of a small, close team.A proactive approach to learning and professional development, with a willingness to share knowledge and support others.
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Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Data Centre Service Delivery ManagerHybrid – Swindon Paying between 65,000-75,000, depending on experience. We are recruiting for a leading UK data centre provider operating highly secure, business-critical facilities for some of the country’s largest organisations.This is an excellent opportunity to join an established and growing data centre business, managing important customer relationships within a secure and technically advanced environment. You’ll have real ownership and visibility, becoming a trusted advisor to key clients and playing an important role in ensuring they receive an excellent service.This is not a traditional sales role. You will manage existing client relationships, acting as their main point of contact and working closely with technical and operational teams to ensure services are delivered effectively, issues are resolved quickly and future requirements are understood.Key Responsibilities
Manage relationships with key data centre clients.
Act as the main point of contact for service delivery.
Build strong relationships with senior client stakeholders.
Coordinate client onboarding, installations and ongoing requirements.
Manage client issues and escalations through to resolution.
Work closely with technical and operational teams to deliver client requirements.
Lead regular client service and performance reviews.
Keep clients updated on orders, changes, incidents and delivery timescales.
Identify ways to improve the overall client experience.
Support client audits, site visits and new service requirements.
Experience Required
Strong experience within data centre service delivery or operations.
Experience managing client relationships within a technical environment.
Good understanding of data centre operations and services.
Confident communicating with stakeholders at all levels.
Experience managing service issues and escalations.
Strong organisational and problem-solving skills.
Excellent communication and relationship-building skills.
Ability to work independently and coordinate multiple internal teams.
Must be eligible to achieve SC security clearance. Driving licence and access to a vehicle for travel between sites. Hybrid - Swindon Paying between 65,000-75,000, depending on experience. ....Read more...
Senior IT Security Architect – Financial Services – Lugano / Hybrid
(Key skills: IT Security Architecture, Cybersecurity, Security Frameworks, Cloud Security, Network & System Security, Identity & Access Management, Secure Design, Threat Modelling, Security Standards (ISO 27001, NIST), Risk Management, Architecture Governance, Stakeholder Advisory)
Are you an experienced security architect with a passion for designing robust, scalable and compliant security solutions in complex environments? Do you want to work at the forefront of protecting critical financial services platforms and customer data? If so, we have an exciting opportunity for you to influence security strategy and shape secure architectures at scale.
Our client, a highly reputable financial services organisation, is seeking a Senior IT Security Architect to lead the design and implementation of enterprise-level security architectures across business-critical systems. You will play a strategic role in shaping how secure digital services are delivered across the organisation, advising on security standards, controls and optimisations that protect both customers and internal operations.
As Senior IT Security Architect, you will partner with cross-functional teams including cloud engineering, software development, infrastructure, risk and compliance. You will define secure architecture patterns for both on-premise and cloud services, review designs and implementations, and ensure alignment with regulatory and internal security requirements. You’ll be instrumental in developing threat models, conducting security risk assessments and embedding secure design principles into project lifecycles.
In this role, you will develop security reference architectures, recommend security controls, and guide technical teams on secure implementation practices. You will be a trusted advisor to senior stakeholders, providing insight on emerging threats, vulnerability mitigations and compliance obligations. You’ll help maintain and enhance the organisation’s security frameworks and contribute to continuous improvement of security governance and monitoring capabilities.
The ideal candidate will bring extensive experience in security architecture — particularly within financial services, banking or other regulated sectors — and a strong understanding of security frameworks such as ISO 27001, NIST, OWASP and CIS Controls. You’ll be comfortable working with cloud platforms (e.g., Azure, AWS), identity and access management solutions, encryption technologies and enterprise networking/security stacks. Your ability to communicate complex security concepts to both technical and non-technical stakeholders will be key to your success.
This is a rare opportunity to own security architecture for an organisation where digital innovation, data protection and security best practices are integral to the business strategy. You’ll join a collaborative team that values experience, initiative and leadership — and you’ll have significant influence over the future of secure technology delivery.
Location: Lugano, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 120,000 + Bonus + Pension + Benefits
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDREC
NOIREUROPEREC....Read more...
As part of a great team, you'll be valued for who you are. We're committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member's needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits;
UK Notional hourly rate £13.10 per hour#An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training:Customer Service Practitioner Apprenticeship Level 2, including Functional Skills in Maths and English.Training Outcome:Ongoing training and development. The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract.Employer Description:As the UK's leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :20 hours per week, on a shift pattern basis. Monday-Sunday 7:00am-10:00pm, exact shifts to be confirmed.Skills: Team Working,Organisation Skills....Read more...
My client is currently seeking a Technical Territory Sales Advisor living around the York area.
This is a varied, field-based role combining account management, business development and clinically focused product support. You'll assume responsibility for an established territory and act as the principal point of contact for customers throughout the contract.
Work will be mainly in Schools and Homes, but clients may include NHS services, supported living organisations, and therapists. You'll build trusted relationships, understand each client's requirements and provide informed guidance on suitable products.
The territory covers a substantial area across Yorkshire, the North East, Lancashire and Cumbria, including the BD, DH, DL, FY, HU, LA, NE, PR, SR, TS and YO postcode areas. Candidates should ideally live in or close to York.
Job Description:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders▪ Previous experience in field sales, territory management or account management
▪ Manage your diary flexibly to accommodate customer, therapist and business requirements▪ Deliver product demonstrations, presentations, training sessions and “lunch and learn” events▪ Provide appropriate guidance on product suitability based on individual requirements▪ Conduct clinically focused product assessments with children, families, therapists and other healthcare professionals▪ Act as the main point of contact for customers across the territory▪ Identify and pursue opportunities to grow accounts and establish new customer relationships▪ Take ownership of an established sales territory, maintaining a visible and professional company presence throughout the region▪ Manage and develop relationships with existing clients, ensuring continuity of service and account knowledge
Job requirements:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders
Company Benefits:
▪ Company van▪ Business expenses▪ Laptop and mobile phone▪ 25 days’ annual leave plus bank holidays, pro rata▪ Full product training▪ Structured handover and ongoing management support▪ Salary of £37,000–£40,000, depending on experience
For more information please contact chris.henry@mego.co.uk
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My client is currently seeking a Technical Territory Sales Advisor living around the York area. This is based in the medical arena so must have worked in similar before.
This is a varied, field-based role combining account management, business development and clinically focused product support. You'll assume responsibility for an established territory and act as the principal point of contact for customers throughout the contract.
Work will be mainly in Schools and Homes, but clients may include NHS services, supported living organisations, and therapists. You'll build trusted relationships, understand each client's requirements and provide informed guidance on suitable products.
The territory covers a substantial area across Yorkshire, the North East, Lancashire and Cumbria, including the BD, DH, DL, FY, HU, LA, NE, PR, SR, TS and YO postcode areas. Candidates should ideally live in or close to York.
Job Description:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders▪ Previous experience in field sales, territory management or account management
▪ Manage your diary flexibly to accommodate customer, therapist and business requirements▪ Deliver product demonstrations, presentations, training sessions and “lunch and learn” events▪ Provide appropriate guidance on product suitability based on individual requirements▪ Conduct clinically focused product assessments with children, families, therapists and other healthcare professionals▪ Act as the main point of contact for customers across the territory▪ Identify and pursue opportunities to grow accounts and establish new customer relationships▪ Take ownership of an established sales territory, maintaining a visible and professional company presence throughout the region▪ Manage and develop relationships with existing clients, ensuring continuity of service and account knowledge
Job requirements:
▪ A full UK driving licence and willingness to travel regularly throughout the territory▪ The ability to take responsibility for a substantial geographical territory▪ Competence using standard IT systems and maintaining accurate customer records▪ Strong planning, diary-management and organisational skills▪ Proven technical or product-led sales experience▪ Excellent communication and relationship-building skills▪ Strong commercial awareness and a clear focus on developing accounts▪ A consultative approach, with the ability to understand individual needs and recommend appropriate solutions▪ Confidence delivering product demonstrations, assessments, presentations or training▪ Experience working with therapists, healthcare professionals or other clinical stakeholders
Company Benefits:
▪ Company van▪ Business expenses▪ Laptop and mobile phone▪ 25 days’ annual leave plus bank holidays, pro rata▪ Full product training▪ Structured handover and ongoing management support▪ Salary of £37,000–£40,000, depending on experience
For more information please contact chris.henry@mego.co.uk
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Account DirectorLocation: London, UK (Hybrid – 2-3 days in office)Job Type: Full-Time, PermanentSalary: Competitive + Bonus + Excellent BenefitsLead Strategic Client Growth at an Award-Winning Digital Marketing ConsultancyThe Opportunity Hub UK is recruiting on behalf of a leading digital growth consultancy that partners with globally recognised brands to drive customer acquisition, engagement, and long-term business growth.As the company continues its impressive expansion, they are looking for an experienced Account Director to lead key client relationships, drive strategic initiatives, and play a pivotal role in the agency's next phase of growth.This is an exciting opportunity for a commercially aware, client-focused digital marketing professional who thrives on building trusted partnerships, delivering exceptional results, and leading high-performing teams.The OpportunityAs Account Director, you'll take ownership of a portfolio of 5-6 key client accounts, serving as the primary strategic contact for senior stakeholders while ensuring the successful delivery of integrated marketing programmes.Working alongside specialists across Performance Marketing, Paid Media, Creative, Strategy, and Client Services, you'll be responsible for maintaining strong client relationships, driving account growth, and ensuring exceptional service delivery.This role combines strategic leadership, commercial accountability, and team development within a fast-paced and highly collaborative environment.Key ResponsibilitiesOwn and lead a portfolio of key client accounts, acting as the senior strategic advisor and primary escalation point.Build and maintain strong relationships with senior client stakeholders, driving long-term partnerships and client retention.Lead strategic planning, growth roadmaps, and performance reviews to ensure clients achieve their business objectives.Identify and drive account growth opportunities through upselling, cross-selling, renewals, and expansion initiatives.Maintain commercial accountability across accounts, supporting revenue forecasting, profitability, and contract negotiations.Ensure all client deliverables align with agreed scopes, SLAs, and commercial agreements while proactively managing scope creep.Collaborate with specialist teams to develop integrated digital marketing strategies and ensure exceptional service delivery.Lead challenging client conversations, managing expectations and resolving complex issues with confidence and professionalism.Mentor and develop Account Managers and junior team members, fostering high performance and professional growth.Contribute to agency growth through strategic input, market insights, and support for new business pitches and proposals.What We're Looking ForProven experience at Senior Account Manager or Account Director level within a digital marketing agencyStrong background in Paid Media, Paid Social, Performance Marketing, User Acquisition, or Digital StrategyExperience managing senior client relationships and large-scale accountsDemonstrated success in account growth, renewals, and client retentionStrong commercial awareness and understanding of agency operationsExcellent communication, presentation, and stakeholder management skillsAbility to challenge constructively and influence both clients and internal teamsExperience leading and mentoring client service teamsEligible to work in the UK and able to attend the London office 2-3 days per weekWhat's on OfferCompetitive salary and performance bonus schemeHybrid working model with flexible working arrangementsPrivate healthcare and wellbeing supportCompany pension and life insurance25 days annual leave, increasing with serviceSummer Fridays and work-from-abroad opportunitiesEmployee Assistance Programme and virtual GP accessRegular team socials, lunches, and company eventsCareer development and direct exposure to senior leadershipA supportive, ambitious, and award-winning culture....Read more...
