An exciting opportunity has arisen for an Automotive Service Advisor / Parts Advisorto join a well-established auto parts store, specialises in providing high-quality products and services to a diverse range of trade customers.
As a Service Advisor / Parts Advisor, you will be responsible for ordering and reserving parts, assisting with after-sales queries, and managing customer relationships.
This full-time role offers salary range of £28,570 - £35,800 and benefits. They will also consider Service Advisor, Aftersales Advisor for this role.
Candidates with prior automotive experience, including Vehicle Technicians, currently working in non-automotive customer service roles (e.g. Customer Service Advisors) will also be considered.
You will be responsible for:
? Drive telesales through cold acquisition, relationship building, and outbound calls.
? Handle after-sales questions in collaboration with the service department.
? Drive sales through prospecting, acquiring, and maintaining customer accounts.
? Engage with customers via phone, email, and in-person interactions.
? Foster relationships with workshops, service advisors, and customers.
? Make estimates and provide solutions where needed.
? Assist with parts inventory checks.
What we are looking for:
? Previously worked as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Parts Specialist, Service Advisor, Aftersales Advisor, Parts Consultant, Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Tachnician, Car Sales executive or in a similar role.
? Must have prior experience in the automotive industry.
? Strong technical knowledge of motor vehicle operation.
? Background in parts department.
? Fluent in Dutch or German
? Full valid driving licence
Shift:
? Monday - Friday: 8.00am - 5.30pm
Whats on offer:
? Additional leave
? Company pension
? Company events
? On-site parking
? Profit sharing
? Free food
? Employee Discount
? Casual dress
Apply ....Read more...
An exciting opportunity has arisen for an Automotive Service Advisor / Parts Advisorto join a well-established auto parts store, specialises in providing high-quality products and services to a diverse range of trade customers.
As a Service Advisor / Parts Advisor, you will be responsible for ordering and reserving parts, assisting with after-sales queries, and managing customer relationships.
This full-time role offers salary range of £28,570 - £35,800 and benefits. They will also consider Service Advisor, Aftersales Advisor for this role.
Candidates with prior automotive experience, including Vehicle Technicians, currently working in non-automotive customer service roles (e.g. Customer Service Advisors) will also be considered.
You will be responsible for:
* Drive telesales through cold acquisition, relationship building, and outbound calls.
* Handle after-sales questions in collaboration with the service department.
* Drive sales through prospecting, acquiring, and maintaining customer accounts.
* Engage with customers via phone, email, and in-person interactions.
* Foster relationships with workshops, service advisors, and customers.
* Make estimates and provide solutions where needed.
* Assist with parts inventory checks.
What we are looking for:
* Previously worked as a Parts Advisor, Parts Adviser, Parts Sales Advisor, Parts Specialist, Service Advisor, Aftersales Advisor, Parts Consultant, Vehicle Technician, Vehicle Mechanic, Car Mechanic, Car Tachnician, Car Sales executive or in a similar role.
* Must have prior experience in the automotive industry.
* Strong technical knowledge of motor vehicle operation.
* Background in parts department.
* Fluent in Dutch or German
* Full valid driving licence
Shift:
* Monday - Friday: 8.00am - 5.30pm
Whats on offer:
* Additional leave
* Company pension
* Company events
* On-site parking
* Profit sharing
* Free food
* Employee Discount
* Casual dress
Apply now for this fantastic opportunity for an experienced Service Advisor / Parts Advisor to make a significant impact in an exciting and fast-paced environment.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone, or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Service Advisor Automotive Aftersales
Salary: £29,741 + Bonus (OTE £37,000+)
We are currently recruiting for an experienced and customer-focused Service Advisor to join a busy and professional automotive aftersales team.
This is an excellent opportunity for someone with strong customer service skills who enjoys working in a fast-paced environment and takes pride in delivering a high standard of customer care.
The Role As a Service Advisor, you will act as the key point of contact between customers and the workshop, ensuring all service and repair work is managed efficiently and professionally.
Key Responsibilities
- Deliver outstanding customer service at all times, both face-to-face and over the phone
- Manage bookings for vehicle servicing, maintenance, and repairs
- Liaise with technicians to ensure work is completed on time and to a high standard
- Clearly explain vehicle faults, repairs, and costs to customers
- Prepare and manage job cards, invoices, and service documentation
- Maintain accurate customer and vehicle records
- Upsell relevant aftersales products and services where appropriate
- Ensure all administrative tasks are completed accurately and efficiently
Requirements
- Previous experience as a Service Advisor or within automotive customer service
- Excellent communication and interpersonal skills
- Strong organisational skills with the ability to multitask
- Confident using computer systems and dealership software
- Ability to work well under pressure in a busy environment
- High attention to detail
- Full UK driving licence (essential)
Working Hours
- Monday to Friday: 8:00am 6:00pm
- 1 hour lunch break
- 1 in 3 Saturdays: 8:00am 2:00pm (paid at enhanced rate)
Salary & Benefits
- Basic salary of £29,741
- Bonus scheme with £7,500 achievable OTE for a well-organised and driven individual
- 22 days annual leave plus bank holidays (increasing with service)
- Company pension scheme
- Employee discount schemes (including vehicle purchase and cycle to work)
- Health and wellbeing support services
- Free eye tests and seasonal flu vouchers
- Employee perks and event opportunities
Additional Information
- Applicants must have the right to work in the UK
- Driving licence checks will be carried out as part of the recruitment process
- Unfortunately, visa sponsorship is not available for this role
If youre a motivated Service Advisor looking to join a supportive and professional team with strong earning potential, apply today.....Read more...
CUSTOMER SERVICE ADVISOR – HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITSAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences? Join our clients’ vibrant team as a Customer Service Advisor, where your fun and motivated spirit will help push the boundaries of customer service excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow since establishing 30 years ago and have a reputation for offering a competitive service and second to none customer service.CUSTOMER SERVICE JOB PURPOSEWe are seeking a dedicated and enthusiastic Customer Service Representative to join our client’s dynamic team. The ideal candidate will possess excellent communication skills and a passion for providing exceptional service to their customers. This role involves engaging with clients, addressing their inquiries, and ensuring a positive experience with our products and services.CUSTOMER SERVICE DUTIES
Respond to customer inquiries via phone, email, and chat in a timely and professional manner.Assist customers with product information, order processing, and issue resolution.Upsell products and services where appropriate to enhance customer satisfaction and drive sales.Maintain accurate records of customer interactions and transactions through data entry into our systems.Handling customer concerns and complaints through to resolution.Collaborate with team members to ensure consistent service quality across all channels.Stay informed about product updates and company policies to provide accurate information to customers.
CUSTOMER SERVICE REQUIREMENTS
Strong phone etiquette with the ability to communicate clearly and effectively in English.Experience in handling customer complaints essential.Excellent analytical skills to assess customer needs and provide tailored solutions.Proven ability to upsell products while maintaining a focus on customer satisfaction.Proficient in data entry with attention to detail for maintaining accurate records.Ability to work independently as well as part of a team in a fast-paced environment.Strong problem-solving skills and the ability to think on your feet when addressing customer concerns.
PACKAGE AND BENEFITS
Monday to Friday 9am-5.00pm£26,000 - £28,000 dependent on experience20 days holiday plus Bank HolidaysOnsite ParkingHealth and wellbeing programmeExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – HOLMES CHAPEL - £26000 - £28000 (SUBJECT TO EXPERIENCE) + EXCELLENT BENEFITS....Read more...
Customer Service Executive
Sheffield
£30,000 - £35,000 Basic + Training + Stability + Job Satisfaction + Work Life Balance + Family Feel + Profit Share Bonus + Pension + Holidays
Currently working as a Customer Service Executive and looking to build a long-term career within the medical industry? Join this family-feel company where you will receive full manufacturer training, be supported every step of the way, and benefit from genuine job satisfaction in a role where you are valued. You'll enjoy a fantastic working environment, excellent work-life balance, and long-term stability.
This forward-thinking medical equipment supplier is continuing to grow within the industry and has ambitious plans for expansion over the coming years. As a Customer Service Executive, you'll enjoy a varied role supporting customers with specialist medical equipment while receiving ongoing training and development.
Your Role As A Customer Service Executive Will Include:
Delivering, installing and demonstrating medical lifting equipment
Providing excellent customer service and support
Full OEM Manufacturer Training
Commutable to the office in Sheffield
As A Customer Service Executive You Will Need To Have:
Strong customer service experience in any industry (healthcare desired)
Experience working directly with customers and resolving issues professionally
Ability to commute to the Sheffield office
Positive attitude and excellent communication skills
If this sounds like you, call Rebecka Van Ristell on 07458163046 for IMMEDIATE CONSIDERATION or hit apply now.
Keywords: Customer Service Executive, Customer Service Advisor, Customer Support Executive, Customer Support Advisor, Customer Care Executive, Customer Care Advisor, Customer Service Coordinator, Customer Experience Executive, Customer Relations Executive, Healthcare Administrator, Medical Administrator, Healthcare Coordinator, Customer Service Technician, Medical Equipment, Healthcare Equipment, Community Equipment, Mobility Equipment, Care Home Equipment, Customer Support, Customer Care, Healthcare Assistant, Care Coordinator, Sheffield, Rotherham, Doncaster, Barnsley, Chesterfield, Worksop, Dronfield, Stocksbridge, Chapeltown, Hoyland, S1, S2, S3, S4, S5, S6, S7, S8, S9, S10, S11, S12, S13, S14, S17, S20, S21, S25, S26, S35, S36, S60, S61, S62, S63, S64, S65, S66, S70, S71, S72, S73, S74, S75.
This vacancy is being advertised by Future Engineering Recruitment Ltd. The services of Future Engineering Recruitment Ltd are that of an Employment Agency.
Future Engineering Recruitment Ltd can only accept applications from candidates who have a valid legal permit or right to work in the United Kingdom. Potential candidates who do not have this right or permit, or are pending an application to obtain this right or permit, should not apply as your details will not be processed.
We will endeavour to respond to all applicants; however, due to the high volume of applications, we can only guarantee that shortlisted candidates will be contacted.....Read more...
About the Role
This is an exciting opportunity to join a small, specialist Occupational Health and Wellbeing team comprising qualified Occupational Health Advisors and Technicians. The team delivers a comprehensive range of occupational health services, including case management, health promotion initiatives, and health surveillance programmes to a diverse client base including employees, educational institutions, and external partners.
Reporting to the Senior Occupational Health Advisor – Clinical Manager, the role offers a high level of autonomy, allowing you to effectively manage your own caseload while contributing to a collaborative and professional team environment.
The position offers flexible working, including the option to work from home, with a base location at a central office site.
Key Responsibilities
Deliver high-quality occupational health case management services
Manage a diverse caseload independently, ensuring timely and effective outcomes
Provide clear, practical, and professional advice to support employee health and workplace wellbeing
Support managers in making informed decisions regarding employee capability, absence, and return-to-work planning
Contribute to health promotion and wellbeing initiatives
Maintain accurate and confidential clinical records in line with best practice and regulatory standards
Candidate Requirements
Qualified Occupational Health Advisor with relevant professional registration
Proven experience in occupational health case management
Strong ability to manage workload autonomously and prioritise effectively
Excellent communication and stakeholder engagement skills
Demonstrable commitment to high clinical and operational standards
Practical understanding of how occupational health advice drives positive organisational outcomes
Customer-focused, performance-driven, and solution-oriented approach
Ideal Candidate
The ideal candidate will be passionate about the value of proactive occupational health and its impact on individuals and organisations. You will bring a strong track record of delivering high-quality outcomes, alongside a pragmatic and solution-focused mindset.
You will thrive in a flexible working environment, collaborating with experienced professionals while maintaining ownership of your own caseload and performance.
....Read more...
As a Vehicle Service Advisor, you will develop the ability to interpret customer and business needs using technology and resources to deliver first-class customer service.
The role of a Service Advisor typically involves:
Assist customers in scheduling service appointments, providing information on available services, and answering inquiries
Greet customers in a professional and courteous manner, ensuring a positive service experience
Liaise between customers and service technicians to convey vehicle concerns, service requirements, and estimated completion times
Learn to interpret vehicle maintenance schedules, service manuals, and repair estimates to provide accurate recommendations to customers
Coordinate with the parts department to ensure timely availability of required components for service appointments
Keep customers informed of service progress, including any additional repairs or maintenance identified during inspections
Handle customer complaints and concerns effectively, striving to achieve satisfactory resolutions
Utilise computerised systems to input service orders, generate invoices, and maintain customer records accurately
Maintain a clean and organised service reception area, ensuring a professional and welcoming atmosphere for customers
Participate in training sessions and workshops to enhance customer service skills, product knowledge, and industry awareness
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
The programme typically lasts for 14-months, and you’ll achieve a nationally recognised qualification
All of our apprentices are employed through the dealer network and attend week-long block training at our state-of-the-art training centre in Coventry
Block training is complemented by a combination of regular coaching visits from one of our experienced coaches as well as virtual classroom sessions and E-Learning modules
Your development is supported through your Apprenticeship journey, with your learning focused towards achieving a qualification recognised across the motor industry. This will provide the foundation to develop your career, as there are lots of opportunities within our expanding dealer network to progress and move into new roles once you’re qualified
Please ensure you have copies of your GCSE, Scottish National, and Functional Skills certificates, as we may request to see them during the application process
Training Outcome:There are lots of opportunities within our expanding dealer network to progress and move into new roles once you’ve successfully completed the programme.Employer Description:Purser & Luxford is your local family-run garage in St. Ives, Cambridgeshire. We have been established for over 40 years, with customer care and satisfaction at the heart of the business. Specialising in vehicle servicing, repairs, diagnostics and maintenance, we are proud to keep our customers safely on the road with reliable, honest and professional service.Working Hours :Monday - Friday, 8.30am - 5.30pm. However, each of our dealers will have different requirements.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Patience....Read more...
CUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSIONAre you a dynamic and enthusiastic individual with a passion for delivering exceptional customer experiences while driving sales? Join our clients’ vibrant team as a Customer Service and Sales Agent, where your fun and motivated spirit will help push the boundaries of customer service and sales excellence! Confidence is key and you will be dealing with customers very quickly, although ongoing training and support will continue.COMPANY BACKGROUNDOur client is an independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. They have continued to grow month on month and gain a reputation for offering a competitive service and second to none customer service. This is a small business and every single employee is a member of the family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Deliver Exceptional Service: Engage with customers in a friendly and upbeat manner, providing them with incredible support and assistance.Sales Dynamo: Harness your customer service and communication skills to promote and sell our products and services. Achieve and exceed targets by empathising with customer needs and providing tailored solutions.Motivated Team Player: Collaborate with fellow team members to sales brainstorm creative ideas and strategies that elevate our service and sales game.Innovate & Progress: Take the initiative to learn new things and provide suggestions for assisting the business growth.Feedback Champion: Embrace feedback enthusiastically, using it as a tool for growth.
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsCustomer focusedSelf-motivatedAble to manage complaints professionallyKeen to drive business forwardIdeally experienced dealing with customers on the telephonePassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Working 2 shifts Monday to Friday 9am-5.30pm and 9.30am-6pmWorking 1 Saturday per month 9am-3pm20 days holiday plus Bank HolidaysOnsite Parking£26,436 plus commissionFantastic opportunity to build a careerExcellent ongoing training and supportFun days and eventsFeel valued everyday
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – NEWCASTLE UNDER LYME - £26,436 PLUS COMMISSION....Read more...
CUSTOMER SERVICE ADVISOR – TALKE - £26,500 plus performance bonus after 6 monthsDue to continued success, we are working with a fantastic company who require fantastic Customer Service Advisors to join their team. The company offers exceptional ongoing training and career progression. With further major growth plans in place, this is the perfect time to get on board and be a key player in their success. Previous experience is preferred but if you are confident on the phone and have the passion for customer service and helping people this could be the role for you.COMPANY BACKGROUNDOur client is a leading independent company that works on a national basis. They offer a market leading customer service experience. Great customer service is at the heart of the business. Entering their 10th year of trading, they have continued to grow and gain a reputation for offering a competitive service and second to none customer service. This is a family run business and every single employee is a member of that family, as are the customers.CUSTOMER SERVICE JOB PURPOSEDevelop a culture of customer satisfaction through timely and thorough handling of complaints, queries and general enquiries. Working in a fast-paced environment, to address customer issues via the telephone or email.CUSTOMER SERVICE DUTIES
Dealing with high volume incoming callsResolving customer issues in a timely mannerLiaise with external contractors to arrange and manager resolutions to the queries raisedDealing with a variety of questions and queriesPromoting the benefits of using the services the company providesAssisting with contract renewals and retaining customersDealing with complaintsMaintaining accurate customer records using the inhouse system
CUSTOMER SERVICE REQUIREMENTS
Excellent communication skillsYou must have experience dealing with customers on the telephoneAble to manage and conclude difficult calls and complaints with empathy and understandingPassionate about helping peopleTeam playerAble to work in a fast-paced environmentExcellent PC skillsProblem solverPatientAble to work under pressureDue to location, it is preferred you have you own transport
PACKAGE AND BENEFITS
Week One Shifts: 8am-4.30pmWeek Two Shifts: 9am – 5.30pmWeek Three Shifts: 10.30am-7pmWorking 1 in 3 Saturdays per month (9am-5pm) with a day off in lieu20 days holiday plus Bank HolidaysOnsite Parking£26500.00 plus performance bonusFantastic opportunity to build a careerRecreational break out roomsExcellent ongoing training and supportFun days and eventsFeel valued everydayRecognition awards
Follow us on twitter #awconsultingltdIn respect to the above role(s), Anderson Wright Consulting Ltd operates as an Employment AgencyCUSTOMER SERVICE ADVISOR – TALKE – £26,500 plus performance bonus....Read more...
Respond to customers’ enquiries providing information for products and services prior to shipping, to ensure the most appropriate DHL offering is provided in line with DHL procedures
Promoting the benefits of the brand to secure the booking at initial point of contact
Promote up/cross selling opportunities, in line with DHL Product Portfolio
Improve the First Time Resolution rate for incoming tracking contacts from customers to minimise the opening of unnecessary trace files
Handle customers objections in a professional manner to reinstall the customer’s faith in DHL and avoid escalation to claims/complaints
Identify sales opportunities for long term business acquisition and pass to Sales
Capture booking data in methodical manner-validating information provided
Ensure service checks are completed and customer advised accordingly of any restrictions or additional information requirements
Inform the customer of DHL services, including promotion of automated tools
Provide price/transit quotations for customers and amend booking details as per customer’s request
Training:Customer Service Practitioner Level 2.
You will be trained in the essential skills, knowledge and behaviours you need to excel in your role. This apprenticeship is delivered through a blended approach of 80% on-the-job learning and 20% off-the-job learning (inclusive of 1-2-1s, Team Meetings & Performance Dialogues).Training Outcome:Permanent position as a Customer Service Advisor. Employer Description:DHL Express UK is part of the Deutsche Post DHL Group - the world’s most international company. We operate in more than 220 countries and territories worldwide, enabling us to provide exceptional national and international career development opportunities. Within DHL Express’s pursuit to be The Logistics Company of the World we engage in a number of initiatives such as – Go Teach, Go Green and Go Help.Working Hours :Flexible shift patterns starting between 08:00am - 11:15am Monday - Friday (8-hour shifts) Latest shift finishing at 7:15pm. Exact working hours TBC.Skills: Communication skills,Attention to detail,Customer care skills,Team working,Initiative,Patience....Read more...
A Customer Service Advisor deals directly with customers and acts as a go-between between the customer and Service Technicians, scheduling vehicle service work.
They will handle administrative and customer relations aspects of service department operations.
Their duties may vary slightly from employer to employer depending on the size of the company, but they commonly include:
Interpreting customer concerns and comments and liaising with technicians
Booking/scheduling vehicle services
Liaising with customers about any additional work required
Estimating time and costs associated with repairs
Handling customer complaints
Responding to customer requests
Tracking the vehicle through the workshop
Towards the end of the apprenticeship all candidates will be required to produce a high level project to improve and develop business needs.Training:The successful candidate will be in full time employment at the place of work and will work towards a Level 3 Customer Service Specialist qualification on a remote basis over a 15-18 month period.Training Outcome:Possiblity of a permanent role upon successful & satisfactory completion of the apprenticeship.Employer Description:Our company values, fit, fun, family and fearless is the foundation of the business and we live by them every day. Built on a strong passion for motor vehicles and an even stronger passion for excellent customer service, our aim at D. M. Keith is to be trusted and respected by everyone who encounters us for the lifetime of their motoring needs.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Optical Customer Technical Support Advisor – Milton Keynes Full Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor while keeping you close to the technical side of optics, this could be a strong next step.
Apply Now To apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
Optical Customer Technical Support Advisor – Milton KeynesFull Time | Basic Salary up to £29,000 + £1,000 End of Year Bonus | Excellent Benefits
Zest Optical are working alongside a premium optical lens manufacturer to recruit an Optical Customer Technical Support Advisor for their Milton Keynes site.
This role is ideal for someone with a glazing or optical lab background, or an experienced Optical Assistant with strong technical knowledge who enjoys working with lenses in detail and solving more complex queries. It’s a great opportunity to move into an office-based, customer-facing role while staying firmly within the technical side of optics.
With a full manufacturing and glazing facility on site, you’ll be working closely with production, customer service, and sales teams, supporting independent opticians across the UK and applying your practical optical knowledge on a daily basis.
Key Responsibilities
Technical Support
Provide technical support to customers, Customer Service colleagues, and the Sales Team
Handle complex enquiries relating to lenses, glazing, and production, ensuring issues are resolved through the correct channels
Support the customer returns process, offering technical guidance and helping resolve more complex cases
Assist customers with e-ordering, remote edging, and tracing services
Troubleshoot and provide practical technical solutions related to spectacle lenses and manufacturing processes
Customer Service
Receive and process customer orders accurately via phone, email, and online systems
Manage orders through production and keep customers informed on progress and delivery times
Respond to enquiries regarding products, pricing, availability, promotions, and account queries
Handle customer issues and complaints professionally, managing expectations clearly
General Duties
Work closely with internal teams including production and sales to support customer requirements
Follow all company and departmental processes and procedures
Manage workload effectively while maintaining a high level of accuracy and attention to detail
Continue to build technical product knowledge through structured training
Requirements
Background in an optical glazing lab or optical manufacturing environment, or an experienced Optical Assistant with strong technical and lens knowledge
Good practical understanding of spectacle lenses and glazing processes
Experience in a customer service or technical support role within optics
Confident using Microsoft Office and customer or order management systems
Strong attention to detail and accuracy
Clear, professional written and verbal communication skills
Personable, confident, and comfortable working with customers and colleagues at all levels
Salary & Benefits
Basic Salary up to £29,000 depending on experience
£1,000 end of year bonus
Additional Christmas bonus
20 days holiday rising to 25 with service
Monday to Friday with 1 in 3 Saturday mornings (09:00 – 12:00, paid as overtime)
Rotating shifts
Week 1: 08:30 – 17:00
Week 2: 09:30 – 18:00
HealthShield cashback scheme for health checks including dental and optical
Employee Assistance Programme
Group Life cover
Ongoing training and long-term career development opportunities
If you are currently working in an optical lab, glazing environment, or as a technically strong Optical Assistant and are looking for a role that moves you away from the shop floor/lab while keeping you close to the technical side of optics, this could be a strong next step.
Apply NowTo apply, please send your CV to or call 0114 238 1726 for more information.
Send us a message on Whatsapp!....Read more...
The Kia Combined Service and Parts apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia service and parts advisor.Once qualified, they will be responsible for:
Customer contact and experience
Taking customer bookings and scheduling services and repairs
Communicating the customer's work and faults to the vehicle technicians
Handling customer complaints
Advice and guidance for vehicle care and warranty retention and warranty claims
Taking orders from customers, both face-to-face and over the phone
Maintaining an ordered stock room and finding parts from stock
Raising invoices
Advise on accessories and modifications
Warranty claims and returns
Training:Working towards a Level 3 Customer Service Specialist apprenticeship standard, including Functional Skills if required. As part of the apprenticeship training, apprentices will complete 8 blocks of learning covering the following subjects:
Professional development
Delivering a quality business-focused service
Teamwork
Cultural and environmental awareness
Communication and influencing skills
Delivering customer excellence
Handling customer complaints
Inventory and stock management
Receiving and processing payments
Training Outcome:
Upon completion apprentices will be eligible to apply for supervisor and/or sales senior roles within the dealership
Employer Description:SG Petch is a family-owned and operated business that has been servicing the automotive needs of the community since 1977. We have seven branches located throughout the North East & Yorkshire regions and represent some of the worlds leading car manafacturers. Working Hours :Monday - Friday, full-time and may require the occasional weekend work where required. Working hours to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working....Read more...
Solutions Architect – Sao Paulo / Hybrid - Fluent French & English
(Solutions Architect, Technical Consultant, Software Implementation, Solutions Architecture, SaaS, Architecture, API Integrations, REST, Web Services, CRM, eCommerce, ERP, OMS, Solutions Architect, Technical Consultant)
Our client is an exciting and cutting-edge fintech giant with a global presence. They have been a market leader within the fintech consultancy sector for many years and their worldwide client base has never been stronger, with significant growth in the last 12 months. They are looking for an experienced Solutions Architect to own the end-to-end solution design, implement their cloud-based space planning and design platforms and ensure solution integrity from discovery through deployment.
As an experienced Solutions Architect, you will be responsible for providing architectural oversight across multiple concurrent implementations and leading architectural discovery sessions with customer stakeholders. This will include designing end-to-end solution architectures across SaaS platforms, APIs, middleware, CRM, eCommerce, and Order Management systems.
Expert knowledge of cloud-based SaaS architecture and API integrations, such as REST and Web Services is essential, as experience leading enterprise-level software implementations. Experience working in multi-system ecosystems, such as CRM, eCommerce, ERP and OMS is also expected. Exceptional communication and interpersonal skills are a must, as you will be acting as a trusted technical advisor to enterprise customers and presenting solution designs clearly to both technical and non-technical stakeholders. You will also need to have excellent time and priority management skills that enable you to work in different time zones and speak and write fluently in French and English.
We are keen to hear from talented Solutions Architect candidates from all backgrounds.
This is a truly amazing opportunity to work for a prestigious brand that will do wonders for your career. They invest heavily in training and career development; top performers are guaranteed a career path into senior and lead positions within 12 months.
Location: Sao Paulo / Hybrid
Salary: 160k BRL – 190k BRL + Bonus + Pension + Excellent Benefits
Languages: Fluent in French and English
To apply for this position please send your CV to Karan Gajjar at Noir Consulting.....Read more...
It is King's Service Centre's mission to support and deliver innovation and excellence to King's College London, working towards our Vision 2029.
As a member of the Service Desk team, you will provide the highest standard of first line support for IT services to staff and students at King's College London, delivering exceptional customer satisfaction and a personalised service, whilst achieving the defined service performance KPIs. The Service Desk is a 24-hour contact centre, supporting IT, Estates & Facilities, Switchboard, Student and Residencies queries.
The postholder will handle frontline queries from various sources including:
Email
Self-service
Telephone
It is vital that the post holder has excellent troubleshooting, communication and customer service skills. The post holder will work closely with colleagues in King's as well as other key stakeholders and will use the Service Management toolset to record service requests and incidents.
This position requires a high percentage of First Contact Resolution, request fulfilment and problem-solving using various diagnostic tools. In addition, interpersonal skills are required to support customers and handle escalations in-line with King's Service Centre's policies and procedures.Training:You will be working towards a Level 3 Digital Support Technician apprenticeship standard.
You will receive on and off the job training and support from your tutor and an Apprenticeship Advisor.
You will be required to attend Cornwall College St Austell on a fortnightly basis as part of the apprenticeship training.Training Outcome:Many apprentices progress through the variety of roles either within our Cornwall office or on one of our London campuses.Employer Description:King's Service Centre was set up as a home to innovative and forward thinking service team supporting the services of King's College London.
Our Service Centre brings highly skills career opportunities to Cornwall, through recruiting locally, through investing in staff training and development, and through Graduate and Apprenticeship opportunities.
King's Service Centre provides first-line IT support to the 50,000 strong King's College London community of students, academics, researchers and professional staff - 24 hours a day, 7 days a week, 365 days a year. It is also home to King's Estates and Facilities, Residencies, NMES and HR Service Desks, King's Online, IT third line technical support teams and Business Operations.Working Hours :The hours for this post are 8.5 hours per day (inc 30-minutes lunch break). Covering 07:00 - 21:30, on a 5-in-7 basis.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Team working....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Actively approach your customers, engaging with them naturally
Understand customer needs and provide appropriate solutions
Work with colleagues across the store to help and support them
Turn negative customer situations into positive outcomes
Encourage customer feedback, share it with managers and use it to improve service
Utilise all available tools and systems to maximise sales
Have a full understanding of the processes relevant to your role and store
Take personal responsibility for operating in a safe and legally compliant way
Adhere to all policies & procedures relevant to your role
You may be required to undertake other duties from time to time as we may reasonably require
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
Training:
As a Customer Advisor, you will be working towards the Customer Service Practitioner Level 2, alongside your daily roles and responsiblities
Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 24 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :Monday-Sunday, between the hours of 7.00am - 10.00pm, evening and weekend shifts.Skills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:At Bells Motor Group we are committed to providing products and services we believe in. Join the attractive, inspirational working environmental that supports your growth and provides stimulating challenges.
With over 55 years’ automotive experience, Bells Motor Group is a name you can rely on. Volvo and Kia are two of the fastest growing car manufacturers in the UK, Bells Motor Group have some exciting opportunities to join our ambitious business with an exciting expanding future. Bells Motor Group are committed to providing the very best customer experience and are on the lookout for individuals to share our passion.Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
You will gain hands on experience within our team, supporting a range of clients while studying towards the AAT qualification. This is an excellent opportunity for someone keen to build a long term professional career, with structured training, support, and clear progression opportunities specialising in either tax or accounting.
Overview
Support the accounting and tax team in delivering high-quality financial services to clients
Gain practical experience across accounting, taxation, and business advisory functions
Develop technical skills in accounting software, financialreporting, and compliance
Accounting & Bookkeeping
Assist in maintaining accurate financial records for clients
Process invoices, receipts, and bank transactions
Reconcile bank accounts and control accounts
Support preparation of management accounts andfinancial statements
Taxation
Assist with preparation of personal and corporate tax returns
Gather and organise client information for tax compliance
Conduct basic tax calculations and schedules
Support VAT return preparation and submissions
Research & analysis
Conduct research on accounting standards and tax regulations
Analyse financial data to support client advisory work
Assist in preparing reports and summaries for client meetings
Compliance (AML/KYC)
Support Anti-Money Laundering (AML) and Know Your Client (KYC) procedures
Assist with client onboarding and identity verification
Maintain compliance documentation and records
Monitor and escalate any compliance concerns
Reporting & Communication
Report progress and findings to managers and partners
Assist in preparing internal and client reports
Communicate professionally with clients via email and phone
Attend team meetings and contribute to discussions
Training:Day Release at Royal Leamington Spa College.Training Outcome:After successful completion of Level 2 in the first year the intention is that individuals progress to Level 3 and Level 4 for AAT qualification in future years. Beyond that progression is available to Level 7 Chartered Accountant and / or Chartered Tax Advisor.Employer Description:Larkstoke Advisors is a boutique professional services firmfocused on providing UK tax advice and accounting services toalternative asset managers.Working Hours :Monday – Friday
08.30 – 17.00 (7.5hrs per day with 1 hr lunch break).
100% office-based with day release to college.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of a great team, you’ll be valued for who you are. We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities.
Daily roles and responsibilities will include:
Understanding our traders:
Identify the key difference between trade and retail customers and engage with them accordingly
Take ownership of my TradePoint members, understand their needs, and always do the best for them
Through conversation and ownership, I understand their business needs
Take ownership of delivering the four priorities daily (Service, Member, Tools, Set up)
Marketing consent:
Clearly understand the benefits for my TradePoint members to give marketing consent
Confidence in explaining the benefits and gaining consent from my members
Recruitment:
Understand the recruitment for new members to join TradePoint and implement these during recruitment
Confidence in approaching and discussing the TradePoint proposition with any new potential member
Set Up:
Create a clear, tidy and simple shopping journey for my members
Consistently operate to the current trading and POS plan
Service:
Serve my TradePoint members in a friendly manner ensuring they leave with what they need for the day
Engage in conversation whenever possible to drive stronger relationship and understand my member’s needs
Understand future and current jobs, to ensure I can recommend the best products and services to assist them
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a great range of benefits:
UK National hourly rate £12.71 per hour
An award-winning pension scheme
ShareSave options
6.6 weeks holiday
Employee Assistant Programme
Shopping discounts
Colleague wellbeing benefits
As a Customer Advisor, you will be working towards the Level 2 Customer Service Practitioner Level 2, alongside your daily roles and responsiblities.Training Outcome:
Ongoing training and development
The expected duration of this apprenticeship is 15 months, however you will join the B&Q family on a permanent contract
Employer Description:As the UK’s leading home improvement and garden living retailer, every year we help more than 20 million people to improve their homes and make life better. Our products and services are available at over 300 B&Q stores in the UK and Ireland and at diy.com and diy.ie. Our apprenticeship opportunities are a great way to learn whilst gaining real experience.Working Hours :On a shift pattern basis, Monday-Sunday between 7.00am - 10.00pm, exact shifts to be confirmed.Skills: Communication skills,Attention to detail,Customer care skills,Team working....Read more...
Working within the Daimler Trucks network at Marshall Truck & Van, you’ll play a vital role in keeping customers and workshop operations running smoothly. With expert training, ongoing support, and real responsibility from day one, you’ll gain the confidence and experience needed to build a successful career.As a Customer Advisor, you’ll be at the heart of the operation, supporting both customers and technicians while ensuring parts and services are delivered efficiently. Over the course of your apprenticeship, your responsibilities will include:
Handling, receiving, and organising stock in a busy parts environment
Identifying, sourcing, and ordering the correct parts for customer and workshop needs
Checking deliveries and ensuring stock is stored accurately
Acting as the first point of contact—both face-to-face and over the phone—delivering excellent customer service
Supporting workshop colleagues and customers with queries and providing expert advice
Processing payments and managing transactions accurately
Maintaining high standards of quality and service at every stage
Building strong, positive relationships with customers and colleagues
Why choose this apprenticeship?This programme combines practical, on-the-job experience with structured learning, helping you develop both technical knowledge and customer service expertise. You’ll gain recognised skills, work alongside experienced professionals, and be supported throughout your journey.If you’re organised, enthusiastic, and enjoy working with people, this apprenticeship is the perfect first step into a dynamic and rewarding career.Training:The qualification is aimed at individuals more advanced in their interpersonal skills and with experience of working with customers. The Customer Service Specialist Level 3 qualification will include Function Skills at Level 2 unless exemptions apply.
Completion will lead to eligibility to join the Institute of Customer Service as an Individual membership at Professional Level.Training Outcome:Upon successful completion of the apprenticeship, you will achieve a Level 3 Customer Service Specialist qualification. After this Marshall Truck & Van will continue to invest in your future, by providing training and development opportunities so you can excel in your role and further your skills and experience.Employer Description:Marshall Group is a multi franchised dealer who started out as a small garage in 1909 and are now the UK’s 6th largest motor retail group. They operate 141 franchised stores and represent 23 bike, car, van and truck manufacturers. Part of the group is Marshall Truck & Van who have 5 state-of-the-art Mercedes-Benz Truck & Van depots in Andover, Croydon, Fareham, Portsmouth and Southampton. All their technicians are trained to manufacturer standards so they can diagnose, service and repair your Mercedes-Benz commercial vehicle.Working Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,Organisation skills,Problem solving....Read more...
You will be ordering parts for many different makes and models of accident damaged vehicles from a variety of sources
You will progress chase parts orders, checking parts in, recording parts, booking parts onto jobs, storing and issuing parts, panels and consumables
You will be dealing with both colleagues and suppliers in person, by telephone and by e-mail
You will be working alongside on-site service technicians to ensure they have the parts needed to complete their daily work
You will use a number of different software systems
Learn customer service and business administration skills
Training:
Our training partner will deliver a high-quality Business Administration Level 3 programme here in our bodyshop
No college attendance required as training will take place onsite
You will work alongside a highly skilled mentor who will support you in becoming a qualified Parts Advisor
Once the apprenticeship is complete, you will achieve a Level 3 in Business Administration
Training Outcome:Following completion of your apprenticeship, you can expect employment as well as the opportunity to advance, succeed and fulfil all ambitions for a career in the motor industry.Employer Description:Doing the simple things brilliantly…vehicle repair perfection. MG Accident Repair Centre is renowned for absolute professionalism, quality and attention to detail in all aspects of vehicle body repair, with customer focus and communication at the very centre. Widely recognised throughout Wolverhampton, Stafford, Cannock and Stoke-on-Trent, their first-class service extends throughout the West Midlands, Staffordshire and Shropshire. Holding numerous insurance approvals and BSI 10125 status. MG Accident Repair Centre continue to strive, invest and exceed all customer expectations. We believe in delivering uncompromising quality whilst providing an exceptional level of service for all of our customers. Utilising our years of expertise and training we provide a specialised range of services tailored to enhancing the experience of owning your vehicle whether it be repair your vehicle after an accident, carry out minor cosmetic repairs or carrying out any routine checks…why would you settle for anything less? Everything we do is built around the same philosophy, to repair your vehicle and return it to its original pre-accident condition, with the least amount of inconvenience to you. We handle the whole claim process for you and promise to keep you informed every step of the way. Customer focus, service and retention is a key element within the business model. We have eliminated conflict, implemented new thinking processes, new technology, new rules and procedures to ensure we have a solution we know our customers and partners desire.Working Hours :Monday - Friday, 8.30am - 5.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Physical fitness....Read more...
The Kia Light Vehicle Technician Apprenticeship programme will support the apprentice to gain the knowledge and skills needed to become a fully qualified and accredited Kia vehicle technician, qualifying them to be responsible for:
Servicing vehicles
Repairing and replacing faulty parts and components
Advising the Service Advisor about faults and required repairs
Contact with customers about work required
Diagnosing and repairing complex vehicle faults
Training:Kia Apprenticeship Programme operates using a 12-week cycle. Within each 12-week period, apprentices will receive the following teaching, learning and assessment:
One college block attendance with teaching delivered by dedicated Tutors (both via Virtual Classroom Training and face-to-face at the Kia Academy in Derby)
One workplace visit face-to-face with their dedicated Skills Coach
One tripartite progress review involving the Apprentice, Skills Coach and their workplace mentor
One 1:1 teaching session with their dedicated Skills Coach via virtual classroom
Training Outcome:
Upon completion of the Kia Technician Apprenticeship, apprentices have the opportunity to transition into Senior Technician, Master Technician, EV Specialist, and Service/Aftersales Manager roles
Kia is committed to growing the automotive talent pool with Electric Vehicle Specialists
Employer Description:NK Motors are the UK’s leading Kia Dealer and a family run business, providing first class motoring services in Derby and Nottingham for over 40 years. With 100’s of new and used vehicles in stock, from family runabouts to prestige and sports cars, we are certain that we will have the right car for you.
And with main-dealer services at both our Derby and Chilwell showrooms, all our vehicles are meticulously inspected and prepared to the highest standards. We care for your car in every way possible, so whether it’s a service, MOT or any type of repair your car may need, our Aftersales Centres and Kia trained technicians can provide you with expert care and advice using state-of-the-art equipment.
Located at the same site as our Chilwell Aftersales Centre our Accident Repair Centre is one of the finest in the East Midlands, if not Britain! Our Kitemark award from the British Standards Institute verifies the fact that we meet the highest national standards of quality and safety. It reflects too, on our ongoing investment in method, materials, equipment and people as it is only by passing stringent tests on all four areas that the Kitemark award is given. No wonder then that we are fully approved by most major insurance companies and manufacturers to repair their vehicles.Working Hours :Apprentices will be expected to work Monday - Friday, shifts to be confirmed (with the exception of weekends as per the requirements of the dealership).Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative....Read more...
People Administration:
Produce regular management reports
Support the implementation of systems relating to the function, for example Sage
Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
Support the management of the sponsorship license and records related to sponsorship staff
Administer employee benefits platform
Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution
Promote a positive work environment and organisational culture by fostering employee engagement and morale
Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required
Support in right to work checks and DBS applications
Submission of Occupational Health referrals
Adding new starters to platforms
Review of routine employee letters, including probation and invitation letters
Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker
Training:HR Support Level 3 Apprenticeship Standard:
As part of this apprenticeship, the apprentice will study the Foundation Certificate in People Practice accredited by the CIP
Apprentices will be required to attend a series of workshops to study 4 mandatory modules:
Business, Culture and Change in Context
Principles of Analytics
Core Behaviours for People Professionals
Essentials of People Practice
HR Support Level 3 Apprenticeship Standard:
You will also receive full training and support from the apprenticeship team to increase your skills
Your training will include gaining a Level 3 HR Support qualification
Training Outcome:
Potential full-time position for the right candidate after completion of the apprenticeship
Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor.
We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services.
Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance.
Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for.Working Hours :Monday - Friday, 9.00am - 5.30pm)Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Motivated,Can do attitude,Passion for HR,Enthusiastic,Enjoys helping people....Read more...
Process paperwork related to variation of contracts for exiting employees, ensuring compliance with legal and organisational requirements
Prepare and distribute HR-related documents, such as employment contracts, variation of contract letters
Produce regular management reports
Support the implementation of systems relating to the function, for example Sage
Assist in the recruitment process by posting job openings, screening resumes, scheduling interviews, and conducting background checks, when instructed
Support the management of the sponsorship license and records related to sponsorship staff
Administer employee benefits platform
Serve as a point of contact for employees regarding HR-related questions, concerns, and requests for assistance
Facilitate communication between employees and the People Function, and escalate issues as needed to ensure timely resolution
Promote a positive work environment and organisational culture by fostering employee engagement and morale
Manage queries in the general HR Inbox, escalating to the People and Sponsorship Advisor when required. Support in right to work checks and DBS applications. Submission of Occupational Health referrals
Adding new starters to platform, Review of routine employee letters, including probation and invitation letter. Ensuring sickness records, and maternity / paternity records are up to date, e.g. on the sickness absence tracker
Training:HR Support Level 3 Apprenticeship Sandard
The apprentice will have a dedicated 1-to-1 tutor assigned to have regular meetings. The qualification is delivered through 6 full-day, online, bi-monthly workshops covering the following topics:
Induction - Business and Understanding
HR Legislation and Policy
HR Function
HR Systems and Processes
Problem Solving
Project Management -EPA prep
Following the workshops, the apprentice will work towards the End-Point Assessment (EPA). The EPA consists of two assessment methods:
Consultative Project
Professional Discussion
Training Outcome:Possible roles within Human Resources and/or administration.Employer Description:The Rehability UK Group is a dynamic and innovative family of companies driven by the vision of our founder. We have grown from a base in the West Midlands, where we still have our Head Office in Birmingham, to include services across the Midlands and in both the South East and South West of England and we are now expanding into Northern England. The Rehability UK Community division is focussed on the West Midlands and the M25 corridor.
We support over 600 adults across a range of settings and employ around 1200 people across the country. These figures are not static, as the Group continues to develop and open new services.
Rehability UK is a leading Specialist Healthcare provider for Mental Health, Learning Disability, Autism, Brain Injury Rehab and Children's Services. Our services and the people who work in them exist to help the people we support to live their best possible lives. They are at the heart of all we do, whether we are working directly with them or working the support teams, such as HR, training and finance.
Healthcare isn’t and shouldn’t be a box-ticking exercise. We do the things we do because they add value, practicality, and happiness to the lives of the people we care for.Working Hours :Monday to Friday, 9.00am to 5.00pm. Office based.Skills: IT skills,Attention to detail,Organisation skills,Written & verbal communication,Time management,Willingness to learn,Reliable,Customer service,Professional and trustworthy,Punctual,Positive attitude,Open to feedback....Read more...
