Property Officer Oxford Temporary Full time Join a Housing Association as a Property Officer in Oxford, where you will provide essential administrative and operational support within the Student & Keyworker team. THE ROLE This position involves delivering comprehensive administrative services and ensuring efficient property management support. Key responsibilities include:
Assisting with the day-to-day management of the Student Office and handling resident enquiries.
Facilitating the provision and management of keys to contractors.
Supporting the production of management reports as needed.
Participating in regular estate/property inspections and monitoring outcomes.
Maintaining accurate stock records and monitoring stock levels on-site.
Recording and monitoring reported repairs and escalating as necessary.
Organising and maintaining both physical and electronic filing systems.
Ensuring health and safety compliance in all operational duties.
THE CANDIDATE The ideal candidate will have previous experience in a similar administrative or customer service role within housing or property management. Essential skills and experience include:
Proven background in delivering excellent customer service.
Proficiency in problem-solving and understanding customer needs.
Educated to GCSE level or equivalent in Maths and English (Grades A*-C).
Strong working knowledge of Outlook, Word, and Excel.
Ability to communicate effectively with a variety of stakeholders and maintain resilience in challenging situations.
THE CONTRACT Temporary Full time – 35 hours weekly The pay rate for the role is £19.02 per hour LTD company rate. The PAYE equivalent is £16.21 per hour, inclusive of holiday. HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss further....Read more...
Position: Housing Benefits Officer Hourly Rate: PAYE – 13.81 - LTD - £16.79 per hour Location: Harrow Contract Type: Temporary, Full-time Are you an experienced Financial Assessments Officer with a background in Housing Benefits and Council Tax Support? We are recruiting for a role in Harrow, where you’ll play a vital role in delivering a high-performing, customer-centred financial assessment service. Role Highlights:
Conduct complex financial assessments for Housing Benefit and Council Tax Support to support Harrow’s most vulnerable residents.
Ensure accurate and timely payments, manage over payment recoveries, and maintain high performance standards.
Work collaboratively with internal departments and external partners.
Provide guidance to residents on financial support and assist with appeals, disputes, and discretionary payments.
What We're Looking For:
Strong knowledge of Housing Benefit legislation and policies.
Solid experience in financial assessments and a background in a high-performance, compliance-focused environment.
Excellent communication skills and proficiency in Microsoft Office, especially Excel.
Ability to work autonomously, prioritise effectively, and meet performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
We are currently recruiting for a Customer Liaison Officer for our client in Crewkerne.
The Customer Liaison Officer will play a pivotal role in ensuring a seamless and efficient interaction between our esteemed customers and our internal teams. This role will also provide a high level of administration support to the Operations Team
This role encompasses the following responsibilities:
- Your responsibilities will encompass both purchase and sales order management, logistics coordination, processing information through our ERP systems, and providing timely and accurate communication to all stakeholders involved.
- Receive and review both purchase orders and sales orders from customers.
- Enter and process order information accurately into our ERP systems.
- Maintain accurate and up-to-date purchase, sales and tracking records within the ERP system
- Ensure timely and accurate acknowledgment of received orders.
- Collaborate with the warehouse dispatch team to schedule and dispatch orders in accordance with customer requirements.
- Work with engineering, production and dispatch teams to ensure delivery deadlines are met
- Monitor shipment status and provide timely updates to customers.
- Act as the main point of contact for customer inquiries related to orders, deliveries, and logistics.
- Collaborate with internal teams to address customer queries and concerns promptly.
- Provide regular updates to customers regarding the status of their orders and deliveries.
- Proactively identify and resolve issues related to orders, shipments, and customer requests.
- Escalate complex issues to the appropriate teams and follow up to ensure resolution.
- Maintain comprehensive and organized records of customer interactions, transactions, order details, and logistics information.
- Generate reports as needed for management and other stakeholders.
You will have a flexible and adaptable approach to your workload. You will be curious and open minded and keen to seek out evolving and innovative ways to add value. You will be able to work effectively and inclusively with a range of people. You will be resourceful and determined to deliver the best results for the business. You will be driven to ensure that tasks are completed thoroughly and within deadlines. You will be eager to learn new skills and seek development opportunities in the course of your employment.
Key CompetenciesProven experience in customer service or a similar role, preferably in a manufacturing environment.
Familiarity with ERP systems and order processing workflows.
Strong understanding of logistics coordination and supply chain management.
Excellent communication skills, both written and verbal.
Strong organizational and multitasking abilities.
Detail-oriented with a focus on accuracy and precision.
Proficient in using Microsoft office packages.
Benefits
Competitive Salary
26 days holiday plus bank holidays, increasing to 29 days with long service
Discretionary Bonus once a year
Salary Sacrifice Pension
4 x Salary Death in Service payment
Access to Westfield Healthcare scheme, including:
- Corporate Healthcare Plan
- Employee Assistance program
- Wellbeing App
- Discount scheme
Cycle to Work Scheme
EV Salary Sacrifice Scheme
Eligible for enrolment in Employee Share Scheme after 12 months service.
If you are looking for your next role and have the required skills and experience then please apply or call Ian at Holt Engineering on 07734406996....Read more...
Civil Enforcement Officer - Richmond - Full time; 42.5 hours per week - £29,061.50 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 18 and have a full UK Drivers License?
If the answer is "YES" then keep reading as we have new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, youll be issuing parking tickets, but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
- You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)
Workplace Pension
Free Uniform
Access to Learning & Development
Employee Discount Scheme
Working 5 days of 7 as per rota
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch shortly .
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Parking Enforcement Officer - Richmond - Full time; 42.5 hours per week - £29,061.50 per annum
Do you enjoy working outdoors, helping people and have great communication skills?
Do you have excellent customer service skills and enjoy being on the go?
Are you over 21* and have a full UK Drivers License?
If the answer is "YES" then keep reading as we have new openings for someone who:
- Wants to have a positive impact on their local area
- Has excellent Customer Service skills and enjoys working with the public
- Has an interest in joining a reliable team, playing a key role in the local community
So, what can you expect as a Civil Enforcement Officer?
Youll be helping members of the public, patrolling streets and council car parks, advising and upholding parking restrictions. Yes, youll be issuing parking tickets, but you wont have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will provide a high level of all-round customer service, providing the public with useful information and advice.
- You will need excellent customer care skills, being able to speak to people in a friendly but effective way is a very important part of the role.
Full training will be provided for the right candidate along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves, so this could be a great place to start your career. We believe that working for Apcoa is great. We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
Up to 28 days holiday per annum (includes BH)
Workplace Pension
Free Uniform
Access to Learning & Development
Employee Discount Scheme
Working 5 days of 7 as per rota
Shifts:
07:30am 17:00
09:30am 19:00
13:30pm 23:00
So, if you're the sort of person who enjoys being on the go, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch shortly .
*Applicants must be over 21 for insurance purposes
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
''....Read more...
Job Title: Senior ICT Support Officer Salary: £16.26 P/H PAYE (Inclusive of Holiday Pay) | £18.70 P/H LTD Umbrella Hours: 37 Hours Per Week Type: Temporary Ongoing Location: Staffordshire, ST16 Start Date: ASAP Work Pattern: Monday – Friday | 09:00am – 17:30pm | Some flexibility required We are seeking a proactive and technically skilled Senior ICT Support Officer to join our client’s ICT Applications Management team. This role is essential in providing 2nd and 3rd line ICT support across multiple domains, ensuring our digital applications are highly available, secure, and meet business needs in a rapidly evolving digital landscape.Key Duties and Responsibilities:
Advanced Technical Support: Provide 2nd and 3rd line support to maintain end-user computing, network technologies, database administration, and ICT applications.
Continuous Improvement: Assist in developing and improving ICT solutions and operational procedures to align with the ICT Strategy.
Collaboration: Coordinate with internal ICT project teams and virtual task groups to enhance ICT services.
Service Monitoring: Monitor applications and communicate service changes, ensuring minimal disruption.
Supplier Liaison: Work with suppliers and third parties to achieve service levels and resolve issues quickly.
Technical Change Management: Oversee technical changes, such as M365 feature adoption, to boost investment maximization and customer satisfaction.
Platform Customization: Configure applications and collaboration platforms for bespoke customer requirements while maintaining security standards.
Disaster Recovery: Contribute to disaster recovery planning, ensuring the client can recover from catastrophic ICT events.
Documentation and Asset Management: Maintain detailed records of ICT inventories, asset registers, and configurations.
Qualifications and Experience:
Technical Skills: Proven skills in M365 (SharePoint, Teams, OneDrive, Power Suite) and extensive experience in technical support environments (Network & Security, Database Administration, Application Management).
Infrastructure Knowledge: Strong understanding of ICT architecture, networks, and disaster recovery/security processes.
Problem Solving and Automation: Ability to identify operational issues and configure automation tools.
Customer Management: Demonstrated skills in customer care and relationship management
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Housing Needs Officer Slough, UK Temporary Full TimeWe are seeking a dedicated and skilled Housing Needs Officer to join a team based in Slough on a full-time temporary ongoing basis, with an initial contract period of 3 months. The Housing Needs Officer will be part of a team responsible for providing advice, assistance, and support to tenants and leaseholders to reduce homelessness within the community. Requirements
Previous experience working in a similar role, preferably within housing advice, homelessness, or tenancy relations
Knowledge of housing legislation, policies, and procedures, including the Homelessness Reduction Act, and Protection From Eviction Act, and immigration related legislation
Understanding of Housing Benefit procedures, Welfare Benefit, and Debt Counselling
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner.
Good organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines.
Proficient computer skills, including experience with relevant software applications and databases.
Role Expectations
Deliver customer focussed housing needs services
Liaise with external partners, including local authorities, housing associations, support agencies, to facilitate housing solutions and work to reduce homelessness
Analysing complex information and relaying this information appropriately to the customer, including legal advice on housing, immigration and benefit legislation.
Provide Housing Advice: Offer accurate and up-to-date advice on housing options to all, including the public, tenants, licensees, and landlords
Support Homelessness Prevention: Develop and implement strategies to prevent homelessness, including mediation, negotiation with landlords, and exploring alternative accommodation options.
Assist customers on making informed choices regarding their personal housing plans
Cary out home visits where necessary, and assess accuracy of homelessness applications
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Attend Meetings: Participate in team meetings, case conferences, and relevant training sessions to stay updated on changes in housing legislation, policies, and procedures
The pay range for the role is £21.00 to £23.00 per hour LTD company rate. The PAYE equivalent is £17.90 to £19.61 per hour, inclusive of holiday.If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Job Advert: Housing Officer
Location: Barnet, Brent, Camden and Harrow areas
Rate: £25.85 LTD / £20.43 PAYE
Contract – Temp
About the Role
As a Housing Officer, you’ll be a key part of our mission to enhance residents’ living experiences. By actively engaging with our communities, you’ll understand their needs and drive continuous improvement in service delivery. You’ll take ownership of your schemes, ensuring essential services like repairs, cleaning, and grounds maintenance are executed effectively.
Key Responsibilities
Engage with residents, addressing any concerns regarding their property or living experience.
Foster relationships within the community, being available and proactive.
Work collaboratively with residents, contractors, and internal teams to solve problems and see issues through to resolution.
Effectively set and manage budgets, including service charges, and communicate these with residents.
Undertake estate inspections, maintain health and safety compliance, and address ASB, safeguarding, and other essential operational concerns.
Requirements
Previous experience in customer service, ideally within a housing environment.
Strong interpersonal, investigative, and negotiation skills.
Ability to work both independently and as part of a team, demonstrating resilience and problem-solving.
IT proficiency, along with strong organizational and analytical skills.
A housing qualification or willingness to work towards one.
Behaviours for Success
Compassionate: Show empathy in your interactions.
Progressive: Embrace opportunities for continuous improvement.
Dependable: Deliver a high level of accountability.
Inclusive: Collaborate effectively with diverse groups.
Empowered: Take ownership of your role and responsibilities.
Apply Today
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk....Read more...
1- Learning how to provide excellence in Customer Service.
2- Building confidence and learning how to prioritise workloads and organisational skills.
3- Building on IT skills, learning new systems and using Word etc.
4- Keeping data and information up to date and accurate whilst ensuring data protection. Training:You will be expected to attend college at least once a month where you will receive one-to-one support from your assessor and functional skills tutors. You will be assessed using a variety of different methods including observation, professional discussion and production of written evidence.
Each apprentice is required to take an end-point assessment to complete their apprenticeship. The assessment will be delivered by a registered end-point assessment organisation. The assessment may be an online demand test, an observation, a project and a presentation depending on the requirement of the standard.Training Outcome:With additional training, Level 2 (Intermediate) Apprentices may be able to progress in their careers to roles including customer relationship manager, customer service executive officer, customer service delivery co-ordinator, customer service team leader, customer service supervisors and managers, senior customer service advisers or a wide range of other customer service related roles.Employer Description:We are a busy GP surgery located within the heart Boston, striving to offer fantastic customer service to our patients. We currently have around 11,000 patients all with unique needs.Working Hours :Monday - Friday
Between the hours of 8am - 6.30pm working over 4 daysSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working,Initiative,Non judgemental,Patience,Confident answering the phone,Confident with the public,Calm under pressure,Polite, presentable....Read more...
Property Officer (Leasehold Services) Location: Central or Remote Working Contract: Temp Salary: £20.74 Umbrella per hour. £17.71 PAYE.
We are working on behalf of a forward-thinking client to recruit a dedicated Property Officer to join their Resident Services team. This is an exciting opportunity to manage a portfolio of leasehold properties, deliver exceptional services to leaseholders, and play a key role in the financial management of the Housing Revenue Account.
Role Overview
In this pivotal role, you will:
Manage leasehold services for a designated property patch, including Section 20 consultations, service charge calculations, and income recovery.
Provide high-quality advice on leasehold matters, ensuring that lease agreements are upheld, and breaches addressed.
Liaise with internal teams and external stakeholders, including legal advisors and asset managers, to deliver exceptional service to leaseholders.
Lead on statutory consultations, preparing and issuing notices and conducting resident meetings.
Key Responsibilities
Income Management: Oversee service charge billing and recovery, implement payment plans, and promote Direct Debit options.
Statutory Consultations: Manage consultations for major works, ensuring compliance with all legal requirements.
Legal Actions: Support legal processes, prepare tribunal cases, and represent the Council as required.
Customer Relations: Maintain effective communication, resolving queries, and conducting leaseholder surgeries.
What We’re Looking For
Knowledge: Expertise in leasehold legislation, including the Landlord and Tenant Act and Commonhold & Leasehold Reform Act.
Skills: Strong financial acumen for service charge calculations and excellent communication skills.
Experience: Proven track record in managing leasehold services, including statutory consultations and debt recovery.
Why Join Us?
Be part of a forward-thinking team committed to delivering outstanding services.
Benefit from professional development opportunities and a supportive work environment.
Play a vital role in maintaining the financial health of the Housing Revenue Account.
How to Apply
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call George at Service Care Solutions on 01772 208 966 or send an email to George.Westhead@servicecare.org.uk
....Read more...
A leading Housing Association is seeking a proactive and detail-oriented Coordinator/Resident Liaison Officer to join their team. This role involves building strong relationships with residents, neighbors, and stakeholders impacted by property repair programs. You’ll work closely with customers to ensure they understand the process, timelines, and any potential disruptions or costs involved.
Key Responsibilities:
Develop and maintain positive relationships with residents and community members to support ongoing repair and retrofit programs.
Assist in planning and coordinating repair projects, ensuring clear communication about timelines and impacts on residents.
Work collaboratively with the Head of Client Services and Programme Lead to meet organizational goals outlined in the Corporate Plan and Homes and Place Standard.
Translate property and customer information accurately into the housing system to support future customer service needs.
Requirements:
Proven experience in a similar role, with a strong background in resident engagement and project coordination.
Excellent planning, organizational, and communication skills.
Ability to commute to the Webley office and work effectively within a cross-disciplinary team.
stride is acting as an Employment Business in relation to this vacancy.....Read more...
Resident Liaison Officer (RLO) - Glasgow - £30,000 - £35,000 DOE The Resident Liaison Officer (RLO) will be the primary point of contact between residents and the project team, ensuring effective communication and a positive experience for residents impacted by ongoing refurbishment and maintenance projects. The RLO will be responsible for managing resident inquiries, addressing concerns, and ensuring all communications are clear, timely, and consistent with project standards. This position will be office based in Glasgow however travel throughout Scotland would be expected part of this role. Hours of work: Monday - Friday 09.00 - 17.00 Key Responsibilities: • Serve as the main point of contact for residents, providing information about project timelines, progress, and potential impacts. • Develop and maintain positive relationships with residents, building trust and ensuring satisfaction. • Conduct regular visits to properties, gathering feedback and addressing any issues or concerns from residents. • Organise and attend resident meetings, ensuring residents are informed and prepared for upcoming work. • Maintain accurate records of resident communications and inquiries, reporting regularly to project managers and other stakeholders. • Collaborate with contractors and project teams to minimise disruption to residents and ensure compliance with safety and quality standards. • Provide residents with schedules, updates, and clear information on project milestones and anticipated completion dates. • Mediate any complaints, following up with residents to ensure issues are resolved promptly. • Ensure that any special requirements or accommodations needed by residents are communicated to the project team. Skills & Qualifications: • Experience in a resident-facing role, customer service, or similar position, preferably within construction, property management, or housing sectors. • Excellent communication and interpersonal skills, with a strong ability to listen and empathize. • Highly organised with strong attention to detail. • Ability to work independently and as part of a team. • Problem-solving skills and a proactive approach to handling resident concerns. • Knowledge of health and safety regulations is a plus. • Proficiency in Microsoft Office Suite and familiarity with project management software is desirable. Salary & Benefits: • Salary DOE £30,000 - £35,000 • 28 days holiday • Opportunities for professional development and advancement....Read more...
Payroll Technician Accounting Service Stockport Area Monday to Friday 09:00-17:00 (37.5 Hours per week) Permanent Role £25,500 - £27,500 per annumResponsibilities & Duties• Ensuring all payments are processed accurately and on time • Processing payroll as per each client’s/agency partner’s requirements • Managing a portfolio of clients and ensuring checklist is completed each payroll cycle • Assessment of the correct PAYE and National Insurance being levied on each pay slip • Reconciling payments on a weekly basis • Look into and resolve various technical payroll queries • Build rapport with clients and employees, delivering exceptional customer service.Required Skills and Qualifications• Experience in a Payroll Technician, Payroll Officer, Payroll Administrator or similar • Ideally fully or part CIPP qualified in Payroll Technician certificate, though not essential. • Enthusiastic, with an ability to quickly build a warm relationship with customers, employees and subcontractors by telephone and email. • Outstanding communication and organisational skills, customer focused, with an empathetic and caring attitude and commitment to ‘getting the job done’ before the end of each day.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969....Read more...
Principal Finance Officer Local Authority Hull Hull Monday to Friday 09:00-17:00 (37.5 Hours per week) Contract Role – 4 Months initially (Potential for Extension) £25-30ph Dependent on ExperienceJob PurposeManages and provides financial input to the strategy for Assistant Directors in line with Service plans. Leads the provision of financial support and guidance to Assistant Directors and their staff to ensure statutory requirements for financial management and accountability are met and projects are delivered in line with financial regulations and deliver value for money for the local authority. Identifies strategic financial opportunities through funding regimes or partnership opportunities to deliver services for Services differently to secure improved value for money.Works alongside other finance staff and with colleagues from other services to provide coordinated customer focused support to deliver the objectives and priorities of Directorates. Acts as the co-ordinating officer for Business Finance – manages the processes around assessing and prioritising existing and incoming demands and allocating tasks to particular finance staff at certain levelsKey Responsibilities:Strategic Leadership: Provide financial management direction to Assistant Directors, developing timely financial information to influence strategic objectives. Develop and deliver accurate, timely financial information and analyses to facilitate informed decision-making. Identify innovative financial opportunities that enable service delivery improvements while ensuring quality and effectiveness.Performance Management: Foster a culture of continuous improvement and implement performance frameworks for finance staff. Implement and manage a performance improvement framework to enhance the capabilities and effectiveness of finance staff.Project Support: Provide ongoing advice and support to Services and Directorates on financial management practices, helping to implement improved systems and processes. Prioritise resource allocation for major projects, ensuring comprehensive financial monitoring and control measures are in place to maximise value for money.Financial Governance: Advise on financial management and ensure compliance with statutory standards, reporting to senior management. Ensure compliance with statutory financial standards and responsibilities, delivering regular reports on revenue positions and financial performance to senior management.Strategic Advice: Offer proactive financial guidance and interpret legislation affecting directorates. Interpret relevant legislation and provide guidance on financial issues impacting services, including consultation proposals and funding opportunities.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If this role is of interest, please just respond to this advert with an up to date copy of your CV or call Jake on 01772 208969....Read more...
Service Care Solutions are working alongside a local authority in Nottingham for a Business Support Officer to join their team on a temporary basis. Please find a description of the role belowSalary: £14-£14.65 (Umbrella/Ltd) Location: Nottingham Hours: 37Key Responsibilities:
Work in alignment with defined business standards and processes, ensuring confidentiality and safeguarding of sensitive information.
Provide advice and guidance on business processes and operational service issues to customers, business partners, and internal stakeholders.
Manage, manipulate, and generate information across various areas such as finance, staffing, and customer service.
Produce bespoke and detailed reports to meet specific business needs.
Support financial processes including processing orders, resolving financial issues, reconciling accounts, and handling cash.
Organize and manage meetings and events, including booking venues, issuing invitations, preparing papers, and taking minutes.
Provide reception support, welcoming visitors, offering guidance, and handling basic inquiries professionally and efficiently.
If you are interested in the role, or know anyone who may be, please contact Marc at Service Care Solutions on 01772 208969 or email marc.facer@servicecare.org.uk.Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.If you have any questions or queries, please don't not hesitate to ask.....Read more...
Job Description
Service Care Solutions has a new and exciting opportunity which has become available working as an Administration Officer with Bolton Council
Bolton Council are currently looking for someone who is happy to work 37 hours per week.
What You’ll Do:
Support the Team: Maintain filing systems, respond to interdepartmental requests, and manage customer accounts.
Manage Invoicing & Payments: Process invoices, credit/debit memos, and address customer queries.
Assist with Debt Collection: Work with customers on repayment plans, monitor payments, and update records as needed.
Maintain Accuracy: Update computer records following customer contact and ensure data accuracy in all systems.
Communicate Effectively: Handle customer communications diplomatically, always with sensitivity to individual circumstances.
What We’re Looking For:
Strong ICT skills, particularly in Microsoft Office and other debt management software.
A collaborative team player, ready to assist and support wherever needed.
Excellent communication skills to ensure effective information sharing across teams and with customers.
A proactive attitude toward continuous improvement and making processes more efficient.
APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk
Why Service Care Solutions?
A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
We operate nationwide working with both public and private domains.
All Compliance paid for including DBS and Social Work registration.
We operate 3 payrolls per week
Bring your Job to us bonus of £250
Refer a friend Bonus of £250
....Read more...
Security Officer - St Mary's Hospital - Isle of Wight - £12.55 Per Hour
Do you have an SIA license?
Do you have good customer service skills?
If this sounds like you, then keep reading!
We are currently looking for security officers to join our team based in the Isle of Wight at St Mary's Hospital. You will patrol the area ensuring the safety and security of the site and site users.
What you will do:
- You will ensure the safety and security of the Security Team, all customers and the property.
- You will frequently patrol and physically check all areas of site, both internal and external. You will be ensuring that all areas are secured as per site instructions using patrol logging system.
- You will physically check all buildings to ensure doors and windows are secured as required.
- You will check expressly named rooms and all areas for fire or fire hazards.
- You will undertake checks and searches of individuals or vehicles entering or leaving the site when requested. This must be done in a sensitive manner.
- You will keenly report possible break-ins, vandalism, theft, or other incidents, right away to the Team Manager or emergency services .
What you'll bring:
- SIA Security guard licence.
- Background in a Security Role.
- Reliable and conscientious attitude to work, including a proactive nature.
- Good customer service and communication skills.
Does this sound like you? Click apply now!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
''....Read more...
Senior Civil Enforcement Officer - Southwark - Full-time 42.5 hours per week, 5 days out of 7 - £30203.40 per annum
Do you have supervisory experience? Have you led a team of people? Are you well organised? Do you have a Full Clean UK Driving Licence?
An exciting opportunity has arisen for a Senior Parking Enforcement Officer in Southwark. Civil Enforcement Officers are responsible for ensuring that all drivers follow parking regulations on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety. This role will be to assist in managing a team of Civil Enforcement Officers, enforcing regulations as directed under the Traffic management Act (TMA) 2004.
What will you do?:
- Ensure all known and agreed policies are followed setting a good example.
- You will make sure the correct number of Civil Enforcement Officers are deployed as per agreed service levels and contractual conditions.
- Ensure all Request for Actions are commenced and managed effectively.
- You will review, monitor, supervise and direct staff according to contract requirements.
- Train all staff in aspects of their job and in Health and Safety.
- Conducting back to work interviews and maintaining attendance levels within your teams.
- To cascade information to all members of staff and maintain good communications throughout the contract.
- To prepare reports as required by contract management.
- Ensure overall client approval and attend training courses where required.
- To ensure contract standards and quality are maintained at all times.
What will you bring?:
- At least one years experience of working in a managing role, in a parking or customer services industry.
- Experience with the traffic management act 2004 and other parking legislation.
- Aptitude to organise and motivate large numbers of contract staff.
- Creation of reports.
- Excellent personal skills with the competence to build and maintain positive working relationships.
- Excellent problem-solving skills.
- A Full Clean UK driving licence
What is on offer to you?:
- £30203.40 per annum
- 42.5 hours per week
- 20 days holiday plus 8 Bank Holidays
- Training and Development
- Pension Scheme
Must be 18 or over with a Full UK driving licence to apply
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Civil Enforcement Officer Sleaford- Full Time; 45 hours per week - £27,144 per annum
Driving Licence essential for this role.
Do you enjoy working outside? Would you like to have a positive impact on your local area? Are you over 18?
If you answered yes, then this may be the opportunity for you as we are recruiting Civil Enforcement Officers in Sleaford.
Civil Enforcement Officers are an important part of the local community. You will ensure that all drivers follow parking policies on public streets and in car parks. You will be making sure emergency vehicle access is not blocked and the road is safe for all members of the public!
What will you do? :
- Patrol public streets and local council car parks to ensure that car parking regulations are being followed.
- Record and issue Penalty Charge Notices.
- You will check parking meters and car park equipment and report damage or faults.
- Report defective signs and road markings, identifying and reporting abandoned vehicles.â¯
- You will explain policies to motorists and advise them about parking facilities.â¯
- Check tickets and attend to minor machine faults.
- Ensure car parks and their facilities are clean, tidy and satisfactory
Are you ready to create a positive impact in Louth?
What will you bring?
- Excellent customer service skills.
- You will have good spoken and written English and arithmetic skills.
- Strong communication skills.
- You will have experience or the desire to work outdoors.
- Resilience as you could be walking quite long distances on patrol.
- You will hold a Full UK Drivers Licence - Essential.
At APCOA, we recognise the devotion and hard work of our officers and are always thinking of new ways to reward them! Some of the benefits of the position are:
£11.60 per hour
5 shifts per week (4 during daytime hours and 1 finishing at midnight)
Up to 28 days annual leave (including Bank Holidays)
Workplace Pension
Training and Development
Opportunity for Career Development
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an inspiring work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the development opportunities to fulfil their potential while aiming for excellence in their work. ....Read more...
About The RoleExciting opportunity for a part time Housing Management Officer based in Mulberry House, our supported housing service in Guildford.At Salvation Army Homes we are dedicated to providing comprehensive, good quality housing services, support and resettlement.As a Housing Management Officer you will help provide housing management services to residents, provide good customer service, ensure that our the units are maintained and the scheme is kept in good order. You will maintain effective liaison with the local management team regarding health and safety, allocations, effective arrears control, repairs and void turnaround.About The CandidateWorking in a way that aligns with our Values and Behaviours will come naturally to you. We also need you to have energy and passion, along with a positive, can do attitude in your daily contribution to transforming lives.You will need to :Be a confident and capable communicatorBe able to build trusting, professional relationshipsBe able to help people to develop their skills, strengths and talents.Have good knowledge or experience of working with homeless people, and / or supporting vulnerable people or groups,Have a good idea of the wider community resources and organisations available to support our residents and be comfortable dealing with difficult or complex situations.We really want you to be able to succeed in your work with Salvation Army Homes, so in return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some meaningful, additional benefits. This includes for example,
26 days annual leave rising to 31 days£100 when you start work, plus £250 at 6 months’ service and another £250 at 12 months’ serviceAn extra day off on your birthdayA High Street discount scheme (great savings both on and off-line)Pension with life assuranceDiscounted private medical insuranceLoans available for financial emergenciesOccupational Sick PayA full Induction package and training relevant to the roleLong service awards from 2.5 yearsSupport to learn and develop your careerAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Provide a warm, friendly, and professional welcome to all telephone, walk-in and online customers.
Identify the customer’s needs and direct them to the relevant area of the business on the phone and online, including via Vospers website chat.
Working with accuracy, you will be interacting with customers online, answering queries promptly and professionally, which will demonstrate your excellent computer, literacy and typing skills.
Answer, qualify and announce calls to individuals and departments in a prompt, professional, friendly, and helpful manner, taking and forwarding messages as appropriate.
Assign website enquiries and leads to the relevant Sales departments and forwarding on aftersales leads to the Service and Parts departments, following up when necessary.
Taking ownership of Customer Service enquiries, resolving issues when appropriate and ensuring correct escalation when required.
Be a point of contact for post and parcel deliveries and inform departments of any visitor’s arrival, signing in guests when applicable and assisting with marketing campaigns.
Training:You will receive specific on the job training from the employer in your workplace at Vospers.
Off the job training will be delivered using weekly classroom sessions delivered at Achievement Training city centres location or you will be work based and will be given time in the working week to study towards the theory element of the programme. You will be working towards:
Level 2 Customer Service Apprenticeship Standard.
Apprentices without Level 2 English and maths (A*-C or 9-4 GSCE or equivalent) will need to achieve this level before the end of their apprenticeship.
Training Outcome:Customer service skills are transferred across lots of different jobs and industries.
With experience, you could:
With experience you could:
Work in other industries like transport, delivery and storage or digital.
Become a team leader, training officer or customer services manager.
Move into other areas of the business, like sales or account handling.
Employer Description:At Vospers Ford we have several dealerships located across Devon and Cornwall offering both passenger cars and commercial vehicles, as well as after-sales and servicing facilities.
Each of the Vospers Ford teams uphold our core values, which include providing the highest levels of customer service, going above and beyond whenever possible and providing our customers with the highest quality product and services.Working Hours :Monday – Friday between 9am to 6pm with 1 day a week at college TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Punctual....Read more...
We are looking for someone with Customer Service/Contact Centre experience to sit within the Contact Centre service, this service takes all front line calls across around 15 different services, so the candidate needs to be experienced in lots of telephone work, have good/excellent ICT knowledge as there is a lot of back of systems, ability to deal with difficult customers, ability to work to timescales and under pressure at times.
Responsibilities
Deal courteously and responsively with enquires or requests from service users for assistance on any question that may raise, and aim to resolve the maximum number of enquires at the first point of contact.
Respond to customer correspondence.
Process contacts recording information.
Answer incoming calls promptly and make the required connection.
Liaise with colleagues in other teams and departments to resolve customer contacts.
Where necessary liaise with service providers to fulfil a customer contact.
Maintain and enhance the commitment to customer care and quality of service standards.
Seek out answers to enquiries which have not been asked before or are of an unusual /infrequent nature.
Resolve complex service coordination issues with back office teams, service providers and partner organisations.
Assist with the implementation of new services or the development of existing ones in the Contact Centre, testing scripts and CRM processes and then piloting the resultant new enquiries and service requests, under the leadership of the Contact Centre Projects, Strategy and Performance Officer.
Duties:
Undertake the administrative and banking functions of the contact centre, including filing, scanning and photocopying.
Processing payments, including cheques and credit/debit cards, complying with the appropriate procedures.
Effective use of the relevant Contact Centre CRM systems.
Retrieval and provision of accurate data concerning services in response to customer requests.
Provide information and advice to customers based on information not available on the CRM system.
Undertake fulfilment activities to ensure services are effectively delivered post customer contact.
Effectively respond to customer correspondence in accordance with service standards responding to written customer enquiries.
Effectively control and manage calls and visits to the contact centre.
Investigate customer complaints and queries
Knowledge
Knowledge of how local Authorities operate and the services provided.
Experience of working in a customer-centred environment dealing with customer enquires.
Sound Experience of the CRM system and other ICT systems such as MS Office and Databases/ keyboard skills.
Well developed customer service and communication skills (e.g. listening and questioning)
Demonstrable organizational skills and the ability to organise and prioritise work.
Ability to take ownership of work and fulfill agreed commitments.
Ability to think about alternative ways of doing things.
Knowledge and understanding of supporting legislation and current best practice.
Abilities
Ability to speak with confidence and accuracy.
Ability to choose the right kind of vocabulary for the situation in hand.
Ability to listen to customers and understand their needs.
Ability to tailor your approach to each conversation appropriate to the customer.
Required
3 GCSE’s (including English) (or) Relevant Vocational qualification and a level of competency equivalent to NVQ level II in Customer Care.
....Read more...
I have a post for an experienced Handyman / Property Maintenance Officer / Multi Trade to join our Repairs Team covering Peterborough.
Working with the day to day Repairs maintenance team, you will be working in properties in Ashford carrying out general repairs on properties. The service ideally is looking for someone that can also Paint and Decorate and complete Mould Washes.
The Job.
Day to Day you will carry out building repairs, maintenance Painting and Decorating and Mould Washing, a little bit of basic plumbing, carpentry, plastering and painting may also be required. General repairs fall around Joinery work – changing locks, fixing skirtings, Doors, Frames etc.
We are looking for people who can carry out works to a consistently high standard of quality and customer satisfaction and complete works ‘Right First Time’.
Hours of work will be between the core hours of 8.00 am and 5.00 pm (Monday – Friday) - 40 hours per week – Company Van is issued during working hours
The pay range for the role is £22.49 per hour LTD company rate. The PAYE equivalent is £18.11 per hour, inclusive of holiday.
Requirements needed to apply. A full driving licence required.
Experience in Domestic repairs and maintenance
NVQ or Time Served
Benefits
Weekly pay
Guaranteed hours.
Long term contract with prospects working well into the New Year.
If you are interested in applying for this role or if you would like information about any roles in your area please call John on 01772 208967 or email me at john.neary@servicecare.org.uk
....Read more...
Security Officer Luton & Dunstable University Hospital Full Time- 40 Hours Per Week - £23,859.26 Per Annum
Are you a security focused person?
Do you like working outdoors?
Do you have an SIA license?
If you answered yes, then read on!
An exciting prospect has arisen for someone that enjoys working with people. You will provide a safe and secure atmosphere around Luton & Dunstable University Hospital.
You will be a flexible person, open to doing a variety of shifts. The security function is provided all year round, so if you are flexible with your shifts then we need you!
What you'll do
- You will make sure life threatening situations do not occur, e.g., Fire, floods, chemical and gas leaks. Etc.
- You will oversee the protection of all hospital property and assets.
- You will be in charge of the protection from loss, waste theft, breach of privacy and abuse of property.
- You will oversee the prevention of detection of crimes, which includes criminal damage, deception, theft, trespass and any other public order offences.
- You will manage parking enforcement and traffic at the hospital.
- You will patrol the site both inside and outside.
What you'll bring:
- You will have a current SIA license
- You will have excellent communication skills, both oral and written.
- You will have knowledge of Health and Safety.
- You will have strong customer service skills.
Does this sound like the next step for you? Then click apply today!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.
''....Read more...
Deal with Careline enquiries via telephone and email
Liaise with external agencies
Develop and maintain various databases, process invoices
Take an active role in the development and testing of new and existing Technology Enabled Care Solutions
Training:
Level 3 Business Administrator Apprenticeship Standard
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender identity, race, religion or belief, gender or sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
