Mobile Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum
Do you enjoy working outside?
Are you over 18 and have a Driving Licence or a CBT Licence?
Would you like to get fit while working?
if the answer is "YES" then keep reading!
We have new openings for someone who:
- Have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Civil Enforcement Officer, you will patrol the area - enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving and ensuring public safety.
So, are you our next hire?
- You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
A full credited training programme is provided, with continued support for career growth.
Benefits including pension, employee discount scheme.
Competitive Holidays.
Weather appropriate uniform.
Working 5 days of 7 as per rota
Plus £5 per day for Moped (CBT) driver or driver with UK manual licence.
If this sounds like an opening for you then apply now and one of our team will be in touch very soon.
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Civil Enforcement Officer- Hillingdon, West London - Full Time 42 Hours per week - £26,033.28 per annum
Do you enjoy working outdoors? Do you like helping people? Do you have great communication skills?
Do you have excellent customer service skills? Do you enjoy being on the go?
Are you over 18 and have a Full UK Driving Licence?
DRIVERS WANTED
Our Civil Enforcement Officers are the eyes and ears of the local neighbourhood. Patrolling areas, providing advice to residents, and members of the public, whist enforcing road traffic orders and issuing parking fines.
An exciting opening has arisen for someone who:
- Enjoys working outside, think of all that fresh air and exercise!
- Have a positive impact on your local area.
- Joining a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service and enjoy working with the public
As a Civil Enforcement Officer, you will undertake patrols enforcing and advising on Parking Restrictions. This is an important part of keeping our roads moving, ensuring public safety
- Be able to demonstrate excellent customer care skills and is able to converse in a friendly and effective manner.
- Be able to patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And report any defects to street furniture, such as signs and road markings.
So what package is on offer for you?
- £11.92 per hour
- Full credited training
- 4 days out of 7 / 10.5 hour shifts
- Employee Discount
- Pension
- You will be entitled to 5.6 working weeks holiday per year. Your annual entitlement is based on the number of days that are worked over an average working week. If your working pattern is Monday to Friday - five days per week, you are entitled to 5.6 working weeks, which is 20 days, plus the eight customary Bank & Public holidays.
If this sounds like the opening for you then apply now and one of our team will be in touch soon.
Drivers wanted!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer a influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the promotion openings to fulfil their potential while aiming for excellence in their work.....Read more...
Civil Enforcement Officer St Helens - Full Time 40 hours per week - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5 days out of 7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
The Role
Civil Enforcement Officer Knowsley - Full Time 40 hours - £11.44 per hour - £23,795.20 per annum
Do you enjoy working outdoors, helping people and have great communication skills? Do you have excellent customer service skills and enjoy being on the go? Are you over 18?
So, what can you expect as a Civil Enforcement Officer (CEO)?
- Youll be helping members of the public by patrolling public streets and council car parks, advising and upholding parking restrictions.
- Yes, youll be issuing parking tickets, but you won't have targets as this job is about creating a positive impact on the local community.
- You will be reporting any defects to street furniture, such as signs and road markings and looking out for any violations of civil laws.
- You will keep a detailed log of the violations and debrief incidents that occur during your shift.
- You will be encouraged to provide a high level of all-round customer service, providing the public with useful information and advice.
As you can see being a CEO is an important job, so could this role be for you? One of the main aims of Civil Enforcement Officers, is to reduce pollution and ensure the safety of the local community.
We are looking for:
- Enthusiastic and community-based people with customer service experience
- The ability to communicate confidently with people from all walks of life.
- If you're the kind of person who enjoys being active, the role could be ideal as you'll spend most of your time in the open air.
- Full training, along with excellent career progression. Many of our current managers started out with us as Civil Enforcement Officers themselves so this is a great place to start your career.
We believe that working for Apcoa is great. Why? We are always thinking of creative ways to give more to our employees. Here is a sample of some of the current benefits on offer:
- Workplace Pension
- Free Uniform
- Access to Learning & Development
- 28 days holiday (incl. bank holidays) pro rata
- Employee Discount Scheme
40 hours per week any 5/7
So, what are you waiting for? APPLY NOW and speak to one of our recruitment colleagues to discuss how your skills or experience may suit the role.
APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.
....Read more...
Housing Officer – Brent£19.95 per hourContract – Full TimeDuties/Responsibilities:
Provide a high level of customer service with emphasis on getting things right the first time, keeping promises and taking ownership for the customer demands and request.Promote self-sufficiency in our services while offering support to those that need extra help.Work with partners to set, coordinate, track and ensure completion of actions with other services to get things done for the customer which meet or exceed customers’ expectations.Be the primary contact for local stakeholders e.g.: residents associations, Councillors, the police etc. for individual casework.Deliver a comprehensive lettings service which leaves customers feeling satisfied with Brent Housing Management from day one.Carry out estate inspections and health and safety inspections to ensure statutory compliance and contract reviews.Post inspect communal maintenance repairs and undertake follow up actions as required.
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Service Care Solutions are looking for a Customer Support Officer to work within the Transport for Greater Manchester on a contract basis.Location: ManchesterJob role/responsibilities: To be the first point of contact for all customer and stakeholder enquiries, ensuring an excellent customer service is provided during every customer contact.
Effective use of a variety of contact channels in handling customer enquiries.
Handle all customer and stakeholder queries, requests and reports received to TfGM Contact Centre, via telephone or in writing.
Logging customer feedback relating to public transport.
Support service for colleagues in Travel shops.
Complete relevant administration processes relating to contact centre services.
Ensure you comply with all organisational policies and relevant legislation.
Knowledge/Experience required:
Experience of dealing with customers or stakeholders by telephone with the ability to relay information clearly and concisely, delivering excellent customer service in all interactions.
Excellent written skills with the ability to compose letters, emails and other correspondence using customer focussed language and tone.
Experience of liaising with internal colleagues to resolve issues.
Experience of working within an organisations policies and procedures.
Demonstrable success in a target driven role.
Experienced user of Microsoft Office and Database systems.
Experience of handling difficult customer or stakeholder interactions and reaching a positive conclusion.
Qualifications required:
Educated to GCSE or level equivalent.
If you are interested in this role or want further discussion, please contact Lewis O’Donnell either via email: lewis.odonnell@servicecare.org.uk or tel: 01772208962. Alternatively, if you have any friend or colleagues that might be interested, please feel free to refer them as we a have a referral scheme in place of up to £250.....Read more...
Tudor Employment are recruiting a Debt Recovery Officer for our client based in Stafford.This is a full-time temporary position.Are you the right person for this role? Key attributes of the Debt Recovery Officer are:
Two years of experience working in a financial functionThorough understanding of Local Authority services and financesSound knowledge of debt recovery processes and proceduresExperience of processing transactions in the authority’s systemsExperience of producing accurate financial statements, reconciliations and management information, ensuring adherence to financial regulationsExperience of dealing with varied portfolios of debt and customer typesExcellent numeracy and literacy skills.Able to work within clear frameworks of processes and procedures, adhering to financial regulationsDemonstrate ability to retrieve and manipulate financial information for the production of statistics and reports
Qualifications:AAT member, or appropriate Level 3 qualification (or equivalent experience) or CCAB traineeWhat will I be doing? Key duties of the Debt Recovery Officer Assistant will include:
Provide full debt recovery service to business units and for schools within the guidelines set in the Credit Management StrategyProvide specialist support and advice to schools and business unitsMaintenance of customer and transactional income records within the council’s financial systemsResponding to all correspondence and enquiries from customersReferral of debt when appropriate to Legal Services following the Legal Referral ProtocolLiaison with business managers in relation to write off approval for irrecoverable debtTo monitor and advise on the level of the bad debt provision for responsible service areasInvestigation of credit balances and initiation of refunds where these are identified as being dueUndertaking the cash receipting roles of the Debt Recovery Officers (Cash receipting) when requiredUndertake other duties appropriate to this role as directed
What are the hours of work?This is a full-time vacancy, working Monday-Friday 9AM-5PM.What is the rate of pay?£11.44 per hour.How do I apply?In order to be considered for this position or for further information please contact our Commercial team on 01922 725445 extension 1020 or 1004 or submit your CV to commercial@tudoremployment.co.uk, quoting ref TEASCCDRO/18Applicants can also register online by clicking the link - http://tinyurl.com/PERMF0RMFor information on all of our roles, please refer to www.tudoremployment.co.uk.#TeamTudor await your call!....Read more...
Sustainment Officer Leatherhead, Surrey Temporary Full TimeWe are seeking a dedicated and skilled Tenancy Sustainment Officer to join a team in Leatherhead on a full-time temporary ongoing basis. The Sustainment Officer will work closely with clients and ensure that customer care is maintained, in accordance with the company’s aims and values, as well as complying with relevant legislature. The Sustainment Officer will deliver complex case management under the Advice and Support Process, aiming to prevent evictions and enable sustained tenancies. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
Experience of managing cases and working with vulnerable individuals/families
Experience liaising with and sign-posting to support agencies and statutory bodies
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Experience in identifying safeguarding cases, up-dating on actions, recording outcomes, involvement
with serious case reviews
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Manage complex case work referred under the Advice and Support process, both face-to-face and over the phone, with the goal of preventing evictions and ensuring sustained tenancies
Develop and maintain positive relationships with internal staff across Clarion and external agencies, collaborating to create individual action plans for successful tenancy sustainment
An understanding of how to deliver excellent services to a diverse range of customers
Maintain Records: Accurately record all interactions, assessments, and decisions in line with relevant policies and procedures, ensuring confidentiality and data protection guidelines are strictly followed
Prepare statements for Court and attend Court where necessary
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Tenancy and Estate Management Officer Charnwood, Leicestershire Temporary Full TimeWe are seeking a dedicated and skilled Tenancy and Estate Management Officer to join a team in Charnwood on a full-time temporary ongoing basis. The Tenancy and Estate Management Officer will play a vital role in ensuring the delivery of high-quality tenancy and estate management services to our customers while upholding the vision and business objectives of the company. Requirements
Previous experience in a similar role within Social Housing / property/ tenancy sustainment
In-depth knowledge of relevant legislation and current issues within the housing sector, including the impact of homelessness
Excellent communication skills, both verbal and written, with the ability to communicate complex information in a clear and accessible manner
Strong organizational skills, with the ability to prioritize tasks, manage workload efficiently, and meet deadlines
Good working knowledge of statistical analysis, and understanding of financial issues
Knowledge of the Welfare Benefit system
Role Expectations
Ensure that customers remain at the heart of all services, delivering an excellent and responsive service to tenants and stakeholders alike
Work collaboratively within the Landlord Services Team, supporting colleagues, fostering mutual respect, and contributing to a well-motivated and empowered team environment
Actively engage with customers and stakeholders, promoting customer involvement and conducting estate walkabouts to address community needs and aspirations
Take ownership of the tenancy and estate management for designated housing areas, managing tenancies, ensuring compliance with conditions, and undertaking necessary actions regarding breaches of tenancy
Participate in reviews of tenancy and estate management strategies, policies, and procedures, contributing to the development and implementation of team objectives
Ensure compliance with legal, statutory, and organizational provisions governing service delivery, including maintaining accurate housing information and managing information securely
Develop working relationships with colleagues, as well as key partners
Liaise with external partners, including local authorities and support agencies, and ensure effective service is delivered
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Support Worker / Assistant Technology Officer - Doncaster£25 per hourFull timeRole Description
Ensuring residents have access to the Home Alarm Service.Enabling our most vulnerable client group to remain at home through using various assistive technology equipment, which is installed, maintained and responded to by Assistive Technology Officers.
Duties and Responsibilities
To work flexibly on a rota basis to meet the operational demands of the service to ensure that the service can operate 24hrs a day 7 days a week including bank holidays.To follow safeguarding, moving and handling, health and safety and customer care principles and procedures at all times.Use of various IT systems to support the installation, maintenance of equipment and responding to the alarm activationsFollowing telecare alarm activations, to provide an emergency response in the customers home in order to establish the status of the customer and act accordingly to findings.To work independently to install, test, maintain and disconnect assistive technology equipment within customer homes and designated properties.To liaise with emergency services when appropriate
To find out more information please contact Abbie at abbiek@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
SEND Support Officer
About the Role
Camden Council are seeking a highly motivated and organised SEND Support Officer to join their team.
Role
Undertake a range of administrative duties to support teams and ensure a high quality, customer-focused and value for money administrative service
To be able to keep accurate records of work and manage data and recording systems, including cross-referencing EXCEL spreadsheets to ensure information is recorded in such a way that the local authority can comply with and report on statutory responsibilities
To be able to manage relationships with client groups to be able to gather relevant information
To maintain accurate and administrative systems including electronic and manual information management systems
To process annual reviews for children and young people
To visit schools and maintain contact with families
Carrying out the statutory assessment processes
Job Requirements
Experience in administrative support roles
Experience within SEN
Experience in processing Annual reviews for children and young people
Experience in carrying out the statutory assessment process
How to Apply
If you are interested in this exciting opportunity, please submit your CV
....Read more...
RESIDENT LIAISON OFFICER - LUXURY PROPERTIES
LONDON
UPTO £40,000 + BONUS + EXCELLENT CULTURE
Get Recruited are recruiting on behalf of a leading high end company within the real estate industry. Our client work on small and large projects, providing impeccable service and are well known for their excellent customer support. You will work within the Customer Experience team and assist with pre completion inspections, customer communications, completions, handovers, home demonstrations and deal with snag and defect management.
This is a great role for someone who has worked within a Customer Care, Customer Success Executive, Senior Customer Executive, Property Sales Consultant, Property Professional, New Homes Sales Consultant, New Build Residential Consultant
THE ROLE:
Managing the process of apartment completions
Working closely with purchasers or other agents providing the best level of customer experience
Act as the main point of contact for potential buyers, providing information about new homes, prices and availability
Build and maintain relationships with potential buyers, providing excellent customer service throughout the process
Conduct property viewings highlighting the features and benefits of each property
In charge of purchaser snagging and defects
Liaising with contractors on snags and defects, ensuring that service level agreements are met
THE PERSON:
Must have New Build Residential experience
Must have experience within a similar role handing snags and defects
Excellent communication skills, both written and verbal
Self-motivated and results-oriented
Ability to work independently and as part of a team
Get Recruited is acting as an Employment Agency in relation to this vacancy.....Read more...
Adult Social Care Access Officer
London Borough of Newham are currently seeking an experienced Adult Social Care Access Officer to join their team. The company provides a comprehensive telephony and electronic front door, single point of contact for all adult social care. They are committed to delivering a seamless local front door service delivery into practice and the successful candidate will work as part of a wider team with the aim to resolve the adults social care enquiry as first point of contact with Adult Social Care.
Job Description
The Adult Social Care Access Officer will be responsible for taking ownership and responsibility for a wide variety of enquiries received from the public, both over the phone and electronically. This is a challenging but rewarding role where you will make a real difference to the customers. You will have exceptional listening and problem-solving skills in order to resolve queries received at first point of contact. You will deliver excellent customer care standards, maintain a high quality and professional service. No two days are the same, so you must enjoy working in a varied and busy environment whilst maintaining a high quality and professional service.
Requirements
Experience in a health or social care setting and have good time management skills and be able to work in a pressurised environment.
Excellent interpersonal and communication skills, be competent with basic IT skills. Be reliable and able to work under pressure.
A positive, calming and confident approach to our service users, carers and professional colleagues, and team working will also be required.
Ability to type and listen at the same time, while remaining calm.
Ability to quickly evaluate situations, identify risk, and initiate appropriate actions. You will also be required to organise tasks and workloads independently to meet timescales, demonstrate accountability and seek appropriate management oversight as required.
Ability to communicate effectively via the telephone, along with the ability to input information into our customers data system and have experience of updating and retrieving data from IT systems, including proficiency with Microsoft Office including databases.
Knowledge of the Care Act 2014; and principles relating to Prevention, Resilience and Enabling.
A positive, calming and confident approach when providing information and guidance to customers.
Experience working with Adult Social Care.
How to Apply
If you are interested in the position and hold the relevant experience required then please send your CV to Ashley.Brown@servicecare.org.uk or call 01772 208 964 to discuss further. ....Read more...
Job Title: Admin Business Support
Location: PR1 8RL
Contract Type: Temporary until December 2024
Salary: £14.66 Umbrella p/h
The role:
We are seeking a dynamic and motivated Admin Business Support Officer to join our Highways Department. You will become an integral part of our dedicated team, supporting the District Lead team and contributing to the efficient functioning of our department.
Key Responsibilities:
Provide general administrative support across two teams.
Assist the District Lead Team in managing casework.
Aid the Complaints Officer in addressing Complaints by following formal complaints processes.
Accurately record requests and information received via email and phone.
Conduct data processing tasks.
Set up new cases and project demands.
Support meetings by arranging dates, room bookings, preparing agendas, and taking notes.
Respond to and resolve inquiries generated by the Services.
Requirements:
Passionate about delivering exceptional customer service and experience.
Ideally possess experience in an administrative setting with proficient IT skills.
Excellent communication skills to effectively liaise with team members and stakeholders.
Flexibility and strong organisational abilities.
If you are interested in the position and wants to hear more information regarding the role please give me a call on 01772208966 or alternatively email Arran at arran.fitchie@servicecare.org.uk....Read more...
Barnsley – Technical Support officer Location - Westgate Plaza building (S70 2DR) or Barnsley Town Hall (Hybrid)On going contract - £12.59PH – 37 Hours Technical Support Officer which provides technical and business support service to the Corporate Health, Safety and Emergency Resilience Service. This is a small team of five people that may grow to eight during 2024 as appropriately qualified people are being recruited to in both the health and safety service and the emergency resilience service. This Technical Support Officer roles is to cover a maternity leave. The post holder will provide technical and business support primarily to support the Health and Safety Advisors and the Occupational Health and Wellbeing Manager but also, as needed, to support the Emergency Resilience service.The Job Profile provides full details but the following provide examples of some of the areas of work. Full induction, training and support will be provided in delivering these services using council systems but the individual will need to good IT, customer service, organisational and time management skills as no two days will be the same in this role:: • Support with arranging health and safety training courses such as room bookings, dealing with booking queries, arranging printing, ordering course books and, post training courses, marking test papers and assignments (to a template) and recharging the cost to the service/school. • Recording accidents and incidents onto correct databases. Completing online forms to report some accidents / incidents to the Health and Safety Executive. Undertaking analysis and providing data on numbers and types of incidents • Supporting managers, including those based in schools, to source risk assessments using the council’s external supplier when these include chemicals or other substances • Deal with requests for counselling and refer onto external supplier, keeping records and recharging costs to the employee’s manager • Support with the provision of the occupational service. Acting as a point of contact for queries relating to the service or use of the portal eg setting up new users, analysing data and raise orders, deal with invoices and recharges. • Support the health surveillance programme working with the occupational health supplier and internal managers to refer employees and to book sessions/appointments • Acting as first point of contact for service queries including monitoring the service specific inboxes and answering phone calls from managers and employees responding where possible (after training) or forwarding to relevant colleague. Most contact is via email or Teams but some contact is via phone. • Attend meetings, take notes / minutes including action points, have them approved and then distribute these. Follow up on any action points so these are progressed in a timely manner • Deal with raising orders, approve invoices and recharge costs to internal and external servicesWillingness and commitment to undertake Institution of Occupational Safety and Health (IOSH) accredited Level 3 qualification in health and safety. To find out more information please contact Deanna at Deannac@4recruimentservices.com Recruitment is done in line with safe recruitment practices. We are an equal opportunity....Read more...
Accounts Payable Officer - Southampton Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
Process invoices in DB CaptureCheck and resolve invoice on holds in DB CaptureLiaise with Creditor team reference issues with suppliers between DB and Business World Total Capture:Process invoices in Total Invoice ReturnsProcess invoices that have been requested to be returned by creditors team Processing (Allocations)Rota task, to clear processing (invoices that do not 3 way match when captured but need manual intervention) Other Items: Any related items that the supervisors request help with, directly relating to a permanent Accounts Payable Officer role tasks.Person Specification Criteria Essential DesirableExcellent understanding and use of spreadsheets -Previous Finance Experience and understanding Good organisation skills - Ability to follow a process and ask questions where unsure Core BehavioursTakes personal accountability and holds others to account.Takes responsibility for own development.Listens to and respects the opinions of others.Asks for, reflects upon and acts on feedbackWorks collaboratively with others to deliver the best outcomes.Actively seeks opportunities for improvement in organisational processes and activityBuilds understanding and commitment to transformational change.Sets standards for customer service.Builds relationships of trust and alliances with customers groups.
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
ASB Officer Sittingbourne, Kent Temporary Full Time – Hybrid/Remote We are searching for a prospective Anti-Social Behaviour Officer to join a team based in Sittingbourne on a full time, temporary basis with an initial contract of 3 months. The ASB Officer will provide a high quality, proactive, responsive, and prompt ASB management service to residents to effectively tackle all forms of hate crime, neighbour nuisance and anti-social behaviour using a broad range of interventions, including the legal framework. This role offers remote working with 1-2 days a week in office or conducting visits where necessary. Requirements The ideal candidate will have the following skills and experience:
Previous experience in a role involving ASB Management, with high level cases of ASB
Knowledge of housing, civil, and criminal law, including the Anti-social Behaviour, Crime, and Policing Act 2014
Ability to take responsibility for own safety and create a safe working environment
Empathetic and respectful towards residents/customers, value diversity
Able to understand and gather relevant information to process legal action and ensure a successful conclusion.
Experience of presenting cases at Court to support the ASB process.
Experience of achieving positive results in dealing with ASB and tenancy services.
Experience working with CRM and/or React are desirable
Role Expectations
Effectively manage and deal with a delegated case load of anti-social behaviour, hate crime and domestic violence cases
The role involves investigating complaints, maintaining appropriate records, and overall providing excellent customer service in all areas
Provide proactive support to the Neighbourhood Housing team to identify and investigate instances of anti-social behaviour, promptly assessing whether preventative intervention or legal action is required
Actively participate with external agencies to identify where preventative intervention is required, ensuring a prompt and joined up approach in tackling anti-social behaviour and tenancy enforcement
Where legal action is required, progress cases in accordance with legislation. This includes making decisions on the appropriate level of action to be taken, such as possession proceedings and injunctions, gathering evidence, preparing cases for Court, obtaining witness statements, attending Court and supporting witnesses
Take and draft witness statements in preparation for legal action, arranging support and protection (if required) for witnesses
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Beth at Service Care Solutions on 01772 208 966 or send an E-Mail to bethany.wiles@servicecare.org.uk....Read more...
Tenancy Management and Resettlement Officer, Lewisham 35 Hours Per Week -hybrid working model, requiring the officer to be present in the office a minimum of 2 days a week Temp - 10 month contractWe are seeking a dedicated Tenancy Management and Resettlement Officer. This role is primarily based at Laurence House, SE6, with occasional travel outside the borough for property visits and other duties. The successful candidate will play a vital role in providing support to sustain tenancies in the private rented sector, ensuring safe and secure housing for our customers while meeting both local and corporate objectives. Key Responsibilities:
Work within the private sector to increase the supply of good quality accommodation for households in housing need.
Conduct property inspections to assess suitability for households in need.
Assess prospective customers' suitability for private rented accommodation, including reviewing housing history and financial situations.
Provide expert advice and guidance to prospective customers during viewings.
Ensure all procured accommodation meets required standards and regulations.
Act as a mediator between landlords and tenants to resolve issues and sustain tenancies.
Facilitate tenancy sign-ups and provide settlement support to customers.
Maintain up-to-date knowledge of local and national housing policies and legislation.
Maintain accurate records of properties, landlords, and relevant information.
Requirements
Excellent understanding of the private rented sector and housing contracts.
Knowledge of welfare reform and its implications on the private rented sector.
Understanding of housing and homelessness issues.
Familiarity with private sector housing law and health and safety regulations.
Knowledge of services provided by the Council for households in housing needs
Experience working with landlords, letting agents, and accommodation suppliers.
Previous work with homeless or housing-in-need populations.
Demonstrated ability to provide excellent customer care.
Prior experience in achieving performance targets.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Job Title: Complaints Officer
Work Pattern: 36 Hours a week
Contract: April 2024
Location: Westminster
Days: Mon – Fri
Salary: £20.03 umbrella p/h
Our client is looking for a Complaints Officer to join their team in Westminster. You will be responsible for contributing to the delivery of complaints resolutions and resolving enquiries efficiently and effectively.
Job Role –
Draft, review, amend, and dispatch responses to customer, member, and stakeholder feedback, ensuring accuracy and professionalism in all communications.
Receive and handle feedback, complaints, requests, and/or inquiries from members of the public, members, and stakeholders through various channels.
Liaise with contractors, customers, stakeholders, and colleagues to investigate, resolve, and respond to feedback, requests, complaints, and/or inquiries in a timely manner.
Handle complainants, colleagues, and stakeholders sensitively and in accordance with organisational confidentiality and data protection policies.
Develop and maintain effective professional relationships with partners to facilitate efficient resolution of feedback and complaints.
Manage the organisation's Freedom of Information, Data Protection, and Information Management processes.
Escalate serious or urgent feedback, requests, complaints, and/or inquiries to the attention of the Complaints Team Manager or Complaints and Service Improvement Manager.
Recommend resolutions to complaints, feedback requests, and/or inquiries and monitor their implementation to ensure timeliness and quality.
Collate and track performance metrics on both complaints and member inquiries, including key performance indicators (KPIs) and satisfaction delivery.
Ideal Candidate:
Experience resolving complex complaints.
Microsoft Proficient
Ability to organise and prioritise own workload.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
If you require any additional information regarding the position, please call Arran at Service Care Solutions on 01772 208 966 or send an email to arran.fitchie@servicecare.org.uk....Read more...
Job Title: Senior Complaint Officer Salary: £32,682.30 per annum Hours: 37 Type: Permanent Location: Eastleigh, SO50 Start Date: ASAP Our client is seeking Senior Complaint Officers to oversee and resolve Stage 2 complaints effectively. Responsibilities include conducting investigations, making impartial decisions, and communicating results clearly to all stakeholders. Strong communication and problem-solving skills are essential for collaborating with external partners and handling unique issues. Your role will also involve preparing detailed investigation packs for the Housing Ombudsman Service. You will be instrumental in maintaining our commitment to a customer-first approach.Key Duties and Responsibilities:
Conduct investigations into escalating/escalated complaints and reach outcomes based on each case while managing risk to the organisation.
Communicate findings and outcomes to customers and stakeholders clearly and concisely, constructing a strong oral and written case.
Collate information in response to Housing Ombudsman Service requests, ensuring submissions are of high quality and meet deadlines.
Liaise and develop working relationships with other departments and external stakeholders, including local councillors and contractors.
Assist with feedback to colleagues, managers, or teams on avoidable complaints and/or escalations.
Identify areas in systems, processes, policies, or training that may cause complaints or escalation and suggest improvements.
Support the collation of reports and governance contributions as required on complex and escalated complaints.
Periodically handle Stage 1 complaints to support team objectives and provide resource cover at peak times.
Requirements:
Excellent written communication skills with an ability to distil messages clearly and succinctly.
Customer-focused with a polite and empathetic telephone manner and a passion for excellent service.
Experience in handling complex complaints and customer feedback, with a capacity to analyse and evidence findings.
If you require any additional information regarding the position, please call David at Service Care Solutions on 01772 208 966 or send an E-Mail to david.jones@servicecare.org.uk....Read more...
Housing Choices Case Officer – North West Leicestershire£17.96 per hourContract – Full TimeDuties/Responsibilities:
To always see the service through the eyes of the customer and make suggestions for improvement where appropriateTo carry out duties efficiently and effectivelyTo constantly challenge own performance and make improvementsTo help build pride, passion and reputation for the organisationTo participate in the organisation’s appraisal scheme and to undertake any necessary training and development as identified for the job roleTo ensure high standards of health and safety practice are maintained in accordance with the organisations policy, including the health and safety and welfare at work of themselves and colleagues.To promote the organisation's Equality and Diversity Policy to ensure service provision and employment practices are non-discriminatory.To undertake any other reasonable tasks appropriate to the grading of the post and as required by the line managerTo assist in the event of a civil emergency in any way as instructed
To find out more information please contact Abbie @ abbiek@4recruritmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency.....Read more...
Housing Options Officer Chagossian Response Team Temp, (3-6 Month Contract) Full Time – 37 Hours per Week Hybrid and Office Based - Office twice a weekAn exciting opportunity awaits for an experienced Housing Options Officer to join the Chagossian Response Team on a short-term contract basis. We are seeking individuals passionate about delivering quality customer-centered services in response to an emerging area of demand. You'll be required to deal with large case loads (+50), ideally you'll be able to use Civica (Abitras/ H clic). French speaking or French Creole speaking would be ideal. Key Responsibilities:
Delivering end-to-end housing options services, including processing homeless applications, providing advice, handling temporary accommodation placements, and discharging housing duty.
Providing comprehensive housing advice to prevent homelessness, enabling informed decisions and maximising housing utilisation across all tenures.
Implementing all aspects of statutory homelessness duties in accordance with relevant legislation and statutory duties.
Attendance at community drop-in events is a requirement of the role.
Requirements:
At least 5 years' experience in a busy local authority housing options field.
Excellent interviewing, negotiation, and written communication skills.
Ability to manage a caseload, meet deadlines, and work proactively to prevent homelessness.
Proficiency in standard IT packages and proven decision-making skills.
Detailed knowledge of relevant legislation, including the Housing Act 1996, Homelessness Reduction Act 2017, and Localism Act 2011.
Valid driving license with access to a reliable vehicle for work purposes with business insurance.
DBS standard check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. If you require any additional information regarding the position, please call Alex at Service Care Solutions on 01772 208 966 or send an E-Mail to alex.yates@servicecare.org.uk....Read more...
Housing Enforcement and Licensing Officer - Camden - London£22.00 - £24.00 per hour Contract - Full Time - 5 Days per week - 36 hours Duties/Responsibilitie
Demonstrate a basic understanding of our role in improving standards within the private rented sector.Contribute towards the key objectives of the service by:Undertake HMO licensing inspections, including identification of defects, poor management practices.Identify and secure interventions in the investigation of complaints and other enquiries and understand the situations where any intervention may not be required.Effectively monitor the progress of works/actions required by informal/formal actionDemonstrate good customer care and communication skills in explaining complex and technical issues accurately, clearly and concisely both orally and in writing when dealing with all service users.Develop a good understanding of relevant legislation utilised to tackle poor property and management standards within the private rented sector.Demonstrate a good understanding of housing construction and components, and an up to date understanding of improvement trends and capabilities including those around energy efficiency. Ability to take an organised approach to own workload whilst dealing with conflicting priorities and ensuring a customer service focused approach.Willing to gain experience of working collaboratively with internal and external partners to identify innovative and creative approaches to complaints and Camden objectives.Demonstrate your involvement in organising, coordinating and participating on projects as part of a team, and identify how this has led to a successful outcome.Knowledge of and ability to manage sensitive intelligence and information securely.Understand importance of accurate data entry in relation to updating management information systems and the consequential impact on business intelligence for the service.Demonstrate an awareness of politically sensitive issues.
Find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency....Read more...
Housing Allocations Officer - West Northamptonshire Contract - Full Time - 5 Days per week - 37 hours Duties/Responsibilities
To deliver an efficient and professional allocations service, ensuring the council’s Housing Register, allocation of accommodation within the own stock and nominations to partner registered provider vacancies are administered in accordance with Housing Allocation Scheme (policy), service procedures, national code of guidance and housing legislation (Part 6 of the Housing Act).To provide comprehensive housing advice and information to households in housing need in order to ensure their housing needs are met via the appropriate intervention.To process complex and detailed correspondence and telephone enquiries in relation to housing allocations applications, including who can join the Housing Register, the banding scheme and what priority a customer may be awarded under the scheme and the provision of realistic advice on the availability of social housing and a customer’s housing optionsProcess applications where there is a medical need and assess the applicant’s basic medical condition in relation to their housing circumstances. Make decisions on the level of priority that should be awarded to the applicant and the type of property to best suit their needs. In particularly complex situations, make an appropriate referral to the specialist medical advisor for guidance and advice to inform decision-making.Ensure all administrative records are updated promptly in accordance with the approved policy and procedures including annual reviews of housing applications and changes of circumstances of applicants
To find out more information please contact Jake at jakem@4recruitmentservices.comRecruitment is done in line with safe recruitment practices. We are an equal opportunity agency ....Read more...
Housing Officer – Hammersmith & FulhamSalary: £21.52 - £26.00 an HourFull-Time (36 hours)Contract: Three Months – Possibly beyondTo provide a customer focused, proactive and high-quality tenancy/leasehold, neighbourhood management service to general needs and sheltered residents.Enable our residents to hold sustainable tenancies, ensuring customers can actively engage in decision making, to create neighbourhoods where people want to live.Ensure tenants and leaseholders comply with the terms of their tenancy/lease in respect of housing and tenancy management and take appropriate action to remedy any breaches.To build effective relationships with residents, increasing resident satisfaction and quality of life.To identify, and provide support to our more vulnerable residents, ensuring they are linked into support services and the local neighbourhood.To lead on a programme of tenancy audit visits, updating business intelligence held for the people and places we manage.Recruitment is done in line with safe recruitment practices 4Recruitment Services is an equal opportunities employer.To discuss this vacancy or other vacancies in your area please contact Liam Heddle on liamh@4recruitmentservices.com....Read more...
