Acting as the primary point of contact for the department by phone, email and in person. Providing outstanding customer service, dealing with concerns and resolving issues
Organising, prioritising and allocating emails in the Examinations inbox to team members. Sending follow up reminders and ensuring timely communication with stakeholders
Supporting the maintenance of the examinations timetable
Using a variety of IT systems to complete various tasks
Supporting in the communication of exam dates, times and venues to students
Supporting with the processing of Exam Access Arrangements ensuring compliance with audit requirements
Sharing examination results and certificates with students
Access information within bespoke databases in response to enquiries concerning courses and students, ensuring GDPR and ISO compliance
Ordering of stationery for the Registry department
Scanning and filing of examinations paperwork (attendance register, invigilation review forms, exam paper receipt, script despatch etc.)
Training:
You will be pursuing a Level 2 Apprenticeship Standard as Customer Service Practitioner, through Weston College
As part of this program, you will attend Weston College as instructed for workshops
An assessor will conduct on-site observations to evaluate your progress, as well as supporting you in college throughout your apprenticeship
At the conclusion of your program, your qualification will be assessed through an End Point Assessment
Training Outcome:Progression would be based on vacancies at that time, but within the department it could be to:
Exams Admin and Help Desk Officer
Exams Admin and Resourcing Officer
Exams Business Officer
Employer Description:Weston College is an award-winning college of further and higher education in Weston-Super-Mare. It provides education and vocational training to nearly 30,000 learners across the country.
We put the learner first and are entrepreneurial in our approach and innovative in our thinking. As a college, we are ambitious and aspirational and are responsive to the needs of students, staff, businesses, and the community.Working Hours :Monday - Thursday, 8:30am - 5.00pm.
Friday, 8:30am - 4:30pm.Skills: Communication skills,IT skills,Organisation skills,Initiative,Time management skills....Read more...
Undertake the Level 6 Trading Standards Professional apprenticeship and any additional qualification requirements required by the Chartered Trading Standards Institute’s qualification framework; making sure that all targets are achieved. This may include attending off-site training as needed
To work towards being able to undertake the full duties of a Trading Standards Officer, as defined by the 15 duties contained within the Trading Standards Professional apprenticeship standard
Under the supervision and guidance of managers, to actively contribute to the work of the trading standards service and its priorities and objectives, in particular but not limited to regulation of vapes, cigarettes and tobacco production
Support with enforcing relevant legislation, the carrying out inspections of trading premises and the sampling of products, to ensure that legal requirements are being complied with which will include occasional out of hours working appropriate to grade
Provide support, advice and guidance to local businesses to help them develop and grow
To actively gather and process intelligence regarding business malpractice, community concerns and breaches of relevant legislation; prioritising complaints and enquiries from businesses and consumers and appropriately respond to/investigate these enquiries, having regard to the Service’s policies
Under the supervision and guidance of managers, undertake investigations, investigate complaints and provide relevant advice and assistance to businesses and consumers, attending court to give evidence, if required
Training:Trading Standards Professional Level 6.
Training Outcome:Our Trainee Trading Standards Officer role is an excellent introduction into a great profession. You’ll develop professional skills and knowledge in our incredibly broad range of regulatory and investigative work.
When you pass the apprenticeship, associated professional qualifications and obtain a post as a Trading Standards Officer, you can expect to earn an initial salary of more than £37,000.Employer Description:We're the local authority for Oxfordshire, committed to delivering top quality services and value for money on behalf of the county's 600,000+ residents.Working Hours :Monday - Friday 8.30am - 5.00pm, 37-hours a week.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Initiative,Patience....Read more...
Be part of a community based organisation, implementing your administration and customer service skills in a role that will offer you new challenges, give you the opportunity to meet new people and have job satisfaction! In the Administration Officer job, you will be:
Providing clerical and reception support and assist with the administration of all events Main point of contact for any enquiries – telephone, email, postal Carrying out admin duties including, filing and typing, handling, maintaining and managing dataManaging diaries and scheduling meetings etcDealing with social media and promoting events
To be considered for the Administration Officer role you must have:
Strong IT skills including data handling and MS Excel Previous office and administration experience A good telephone manner and high levels of customer service Ability to work unsupervised and manage a high-volume workloadFlexibility to cover meetings of an evening
This is a temporary role to covering sickness (initially 1 month), working a minimum of 22 hours 3 days per week from 9:00 am - 16:30pm. You'll be based in offices in Holywell and starting on an hourly rate of £12.21 + holiday pay.If you'd like the opportunity to utilise your skills whilst gaining new experiences, then please get in touch today! ....Read more...
Be part of a community based organisation, implementing your administration and customer service skills in a role that will offer you new challenges, give you the opportunity to meet new people and have job satisfaction! In the Administration Officer job, you will be:
Providing clerical and reception support and assist with the administration of all events Main point of contact for any enquiries – telephone, email, postal Carrying out admin duties including, filing and typing, handling, maintaining and managing dataManaging diaries and scheduling meetings etcDealing with social media and promoting events
To be considered for the Administration Officer role you must have:
Strong IT skills including data handling and MS Excel Previous office and administration experience A good telephone manner and high levels of customer service Ability to work unsupervised and manage a high-volume workloadFlexibility to cover meetings of an evening
This is a temporary role to covering sickness (initially 1 month), working a minimum of 22 hours 3 days per week from 9:00 am - 16:30pm. You'll be based in offices in Holywell and starting on an hourly rate of £12.21 + holiday pay.If you'd like the opportunity to utilise your skills whilst gaining new experiences, then please get in touch today! ....Read more...
The Role
Civil Enforcement Officer - Swale, Kent - Full-Time 40 hours - £25,396.80 per annum
Do you enjoy working outside?
Would you like to have a positive impact on your local area?
Are you 18 or older?
Do you have a FULL and valid UK driving licence?
An exciting prospect has arisen for a Civil Enforcement Officer in Kent. Civil Enforcement Officers ensure that all drivers follow parking policies on public streets and in car parks. They are an important part of keeping our roads moving and ensuring public safety.
This opening would suit someone who;
- Enjoys working outside, think of all that fresh air and exercise!
- Wants to join a reliable business and team, you will play a key role in your local area.
- Has excellent Customer Service skills and enjoy working with the public.
- Likes to be part of a large diverse team but can work by yourself without too much direction.
- Is resilient, reliable, and conscientious.
Does this sound like you? If so, what will you bring?
- You will have excellent customer care skills and is able to converse in a friendly and effective manner.
- You will patrol public streets and council car parks to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- And you will report any defects to street furniture, such as signs and road markings.
- You will be using hand-held computers, two-way radios and body cameras in this role
APCOA offers full training and development for our successful applicants. Many of our current managers started out as Civil Enforcement Officers, so APCOA will give you the chance to kickstart your career!
At APCOA, we are always trying to think of new ways to reward our hardworking staff! Some of the benefits on offer to you are:
- £25,396.80 per annum
- 40 hours per week 5 days from 7 Mon-Sun 07.30 -22.00
- 20 days annual leave plus 8 Bank Holidays
We also provide, uniform, employee awards, a discount scheme and a pension scheme.
So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then apply now and one of our team will be in touch very soon!
We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, sexuality or level in the organisation. We offer a motivating work environment where successes are shared. With challenging projects and an atmosphere of fostering and support, staff have the development opportunities to fulfil their potential while aiming for excellence in their work.....Read more...
Well-developed communication skills both face to face and over the telephone
High levels of empathy and passion for delivering a high level of customer service over the telephone
Provide a business support service to a team of 52 staff working both in an office environment and remotely across the city
Able to work on own initiative, plan and prioritise own workload and deliver to tight deadlines
Ability to quickly develop positive relationships with customers and colleagues and work collaboratively with different departments across the council
Good judgement and decision-making skills, recognising when matters need escalating to a Senior Officer
You will need to contribute to the planning and organising of your own workload and work alongside our other Business Support Officer to ensure that our key business administration tasks are completed
The ideal candidate will have excellent IT Skills and be a proficient user of Microsoft word and excel
A positive can-do attitude to bring to the job
Training:
You will be working towards the Level 2 Housing Standard
Training will be one day a week
Training centre is located at CDC Centre, Cricket Inn Road, Sheffield, S2 1TR
Training Outcome:
Opportunity to move into a full time position upon completion of apprenticeship
Employer Description:Sheffield City Council is the local authority for the City of Sheffield, a metropolitan borough with city status in South Yorkshire, England. The council consists of 84 councillors, elected to represent 28 wards, each with three councillors. It is currently under no overall control, with Labour, the Liberal Democrats and the Green Party each holding chair positions in a proportionate number of committeesWorking Hours :Monday- Friday
9am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
To follow an agreed work programme as determined by the lead officer for the apprentice.
To start undertaking a nationally recognised Level 6 integrated apprenticeship qualification, to include attendance at training and other events, which may be delivered locally or regionally.
To support colleagues across Environmental Health in the day to day delivery of the service whilst taking the opportunity to gain an in-depth understanding of the work.
Under the supervision and guidance of the lead officer to work with residents, businesses and other service users to provide advice and assistance.
To own and be responsibile for completion of tasks to established standards and quality expectations.
To work with team members on tasks, projects and programmes aimed at delivering service priorities.
To maintain accurate up to date electronic and manual records, and to prepare written statements of evidence in connection with legal proceedings and make court appearances, as necessary.
To write up findings and develop portfolios of evidence
Establish and portray a professional image of the department at all times with a customer focussed ‘can do’ attitude, setting expectations as appropriate for the resolution of issues whilst demonstrating the willingness to go the ‘extra mile’.
Maintain effective communication with colleagues and customers.
Carry out other tasks appropriate to the role or to support the achievement of the degree qualification.
Carry out any other duties that are within the scope and grading of the post which could also be requested by the line manager or Head of Service.
Training:
Day job will be at Beeston, Nottingham and travelling to sites across the Borough.
Training (qualification) will be at University of Wolverhampton
Training Outcome:
Career graded role
The duties and responsibilities below are separated into Stage 1, 2 & 3. Each step will be paid at the relevant grade.
Employer Description:You can read about the Council here:
https://www.broxtowe.gov.uk/about-the-council/Working Hours :Monday to Friday 8.30 a.m. to 5.00 p,m.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
General Administration duties
Dealing with post
Dealing with telephone enquiries
Providing support to the Customer Service team
Producing maps from our in-house mapping system
Taking down information over the telephone from our Sub Contractors
Training:
Customer Service Practitioner Level 2 Apprenticeship Standard
Delivery of this Apprenticeship will be a blend of online and on site at the employers premises every 4-6 weeks with their assessor
Training Outcome:
Opportunity to progress to a full time Customer Service Officer or a Sales role on completion of a successful Apprenticeship
Employer Description:As one of the leading door-to-door distribution companies in the UK, Direct Letterbox Marketing offer a highly flexible and customer focused service to all our clients.
Based in the Midlands, Direct Letterbox Marketing is a specialist distribution company with a door-to-door delivery network covering the entire UK. We offer professional and reliable leaflet distribution, mailing fulfilment and hand-to-hand delivery.Working Hours :Monday - Friday, 9.00am - 5.30pm with 30 minutes lunch breakSkills: IT skills,Attention to detail,Customer care skills,Good communication skills,Good time management,Reliable,Punctual,Able to work as part of a team,Friendly....Read more...
To provide general office support to a team of Housing Support Workers, Property Inspectors and other Housing staff, ensuring accurate data entry and updating a range of systems. To provide customers with a knowledgeable and professional first point of contact on the telephone, in writing and in person.
To work as part of a team to deliver excellence, solve problems and deliver value for residents.
Key responsibilities:
Be the first point of contact for housing services, receiving enquiries from customers by telephone, by letter and electronically, and provide information and advice on housing services aiming to resolve problems immediately, where possible.
Develop and maintain a good working knowledge of housing services and procedures and ensure that procedures are followed when dealing with customer enquiries and requests.
Deal with difficult situations in a way that tries to resolve issues for the customer, seeking assistance from the Contracts Manager, Housing Support Manager or Senior Property Inspector when necessary.
Ensure ICT skills are up to date and meet developing needs, using Microsoft packages for producing written information and analysing data.
To assist the Housing Assistant when required to ensure all office administrative work,including updating the database and accurately scanning documentation, as directed by the Contracts Manager, or Housing Support Managers.
Assist the Housing Support Workers and Property Inspector in processing and updating information around repairs, safety certificates, lettings, key returns, void properties and liaise with the provider to ensure voids are completed on time, notifying the financial controller where rent stops are required.
To assist the Income Officer in processing requests for tenancy information, refunds, rent statements, direct debits, references, and letters etc.
To assist the Income Officer in resolving benefit queries by liaising with the Housing Benefit Team/customers and providing any rent information to customers as and when required.
Assist with compiling and co-ordinating statistical data for the Contracts Manager, Income Officer and Housing Support Manager.
Responsible for co-ordinating information for the monthly performance dashboard.
Provide active cover and support across the service and assist in the training and induction of new members of staff and work experience students.
Maintain accurate, up to date records and collect data and information in relation to all District Homes tenancies, ensuring achievement of internal and external targets.
To assume any other reasonable functions, duties and responsibilities as requested by the Contracts Manager, Housing Support Manager or Senior Property Inspector which are within the reasonable competence of the postholder.
Personal commitment to ensure diversity is positively valued, resulting in equal access and treatment in employment, service delivery and communications.
Personal commitment to continuous self-development and service improvement.
Work collaboratively with colleagues and cover for colleagues during absences.
Support the Operations Director and managers in ensuring a healthy and safe working environment for clients and staff and undertake other duties as required.
Comply with District Homes’ standards of information governance, data security and protection, and documented systems and procedures.
Training:Training will take place on-site at the employer with a tutor from Rochdale Training.Training Outcome:Progression is in place for candidates who excel in their role.Employer Description:District Homes, was established in 2013. Our main objective as a housing association is to offer landlords a very reliable, efficient and competitive Guaranteed Rental service that they could trust and depend upon and secondly, to offer London local authorities, seeking social housing, better value for money and much better quality accommodation in the private rented sector, for their tenants.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills....Read more...
Lead the delivery of administration and customer services for our small housing team, using our G2 housing management software.
Supporting, planning and actively delivering housing customer services as well as property maintenance for our 102 homes.
Working closely with our two Housing Support Officers, you will maintain front of house services at both of our independent living schemes.
You will have direct responsibility for key service functions as well as the opportunity to work on projects covering a wide variety of housing specialisms.
You will report to our Housing Services Manager and receive mentoring support from our Chief Executive Officer.
You will be based at main office and expected to work across our portfolio so access to a car and a clean driving license is essential.
Training:
Apprentices will be allocated a Trainer Assessor and training will be planned and delivered in conjunction with the employer to meet the individual needs of the apprentice.
The apprentice will spend 20% of their working hours in off the job activities and training.
On the job and off the job training will be delivered in the workplace.
Training Outcome:Housing Officer / Property Manager position in a social landlord organisationEmployer Description:MuirCroft Housing Association Limited is authorised and regulated by the Regulator of Social Housing under the Housing and Regeneration Act 2008 Num: L1253. Registered under the Co-operative and Community Benefit Societies Act 2014 Num: IP19876R. First registered 5th July 1971.
Muircroft Housing Association is committed to playing an active part in the life of our local community. As a placed based housing organisation founded in 1971, we are proud of the work we do to tackle housing need amongst people aged 60+ with a New Forest local connection.Working Hours :Weekly customer contact hours are 9am to 1pm.
You will be at work on Fridays for business cover.
You will need to be flexible to assist with covering colleague absence and annual leave. We are flexible with when you can arrange time for learning.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Be able to drive.,Understanding of Word & Excel....Read more...
About The RoleAre you an enthusiastic, proactive, creative and empathetic person with a passion for inspiring people and creating sustainable communities? Are you a positive, people-oriented team player who thrives on getting the best deal possible for tenants and developing their strengths, talents and the community they live in?If so, Salvation Army Homes has an exciting opportunity for an Income Management Officer to join our Housing Team, on a 12 months fixed term maternity cover basis, covering our North services in England.About the Role of Income Management OfficerAt Salvation Army Homes, we are dedicated to providing comprehensive, good quality housing services, support and resettlement for people who are or have recently experienced homelessness and who are in need of support and accommodation.this rewarding, stretching role gives you the opportunity to work with and positively influence services for our tenants within our general need stock. You will deliver an effective rent income collection and recovery service in accordance with legislation, Salvation Army Homes policies, performance standards, targets and customer satisfaction requirements.You will also ensure that all residents adhere to their tenancy conditions regarding rent payment, receive advice on financial inclusion and benefit entitlement and that appropriate recovery action is taken where necessary to maximise rental income.About The CandidateWe're looking for someone who is passionate about tenants, thrives in a fast-paced environment, and has an unshakeable positive, can-do attitude with a high level of resilience. You will be:A confident, capable communicator with knowledge of a range of methods to problem solveCustomer focused with great customer service experience and the ability to engage with challenging customersAble to inspire and engage others, and enhance learning through reflection and positive risk taking.A natural people-person and team player.Excited by developing and implementing savvy new ideas.Unfazed by having several competing priorities to manage.Able to use technology in day-to-day work.Benefits of working as an Income Management OfficerIn return for helping to transform lives, we want to help you to transform your lifestyle by giving you access to some great benefits. This includes,26 days paid annual leave (pro rata) rising to 31 days, plus public holidaysA high street discount scheme (great savings both online and in-store)Pension with life assuranceHealth assistance programmeTraining opportunities to aide your own personal and professional developmentAbout The CompanyA registered social landlord and one of the leading providers of supported housing in the UK, Salvation Army Homes is dedicated to transforming lives by providing accommodation and support for some of the most vulnerable members of society - mainly people with complex needs and/or experiencing homelessness. Salvation Army Homes is committed to safeguarding and promoting the welfare of children and young people and vulnerable adults and expects all employees and volunteers to share this commitment. Our aim is to work with individuals to build on their strengths, creating person centred, individualised strategies and plans that transform lives, support recovery and enable positive behaviour. In order to succeed, however, we need the right people in place. Our workforce is one of our greatest assets, but only by recruiting the very best can we continue to deliver comprehensive, good quality housing services, support and resettlement. services to our residents. That’s where you come in.As an equal opportunities’ employer, Salvation Army Homes is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We invite and welcome applications to apply for Salvation Army Homes opportunities without concern of bias or discrimination. We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible....Read more...
Civil Enforcement Officer - Zero hours contract - London based - £13.85 per hour Are you looking for a role that offers you full flexibility?Do you have a full UK driving license or CBT?Are you looking for a role where you can spend your time outdoors, making London a better place to live and work? If you answered yes to these questions, then we may have just what you are looking for! APCOA are looking for Civil Enforcement Officers to work across our South London contracts on a flexible basis. You will be covering sickness, holiday and any other staff shortages as, and when required dependant on your availability. Please note this is a zero hours contract, we will endeavour to ensure you have as many hours as we can on a weekly basis but a minimum number of hours is not guaranteed. Civil Enforcement Officers are at the heart of our business. You will be an incredibly important part of the community, keeping the roads moving and ensuring public safety. This will include:Patrolling public streets and council car parks to issue Penalty Charge Notices.Guiding the public on rules and advise about parking provisions.Reporting any defects to street furniture, such as signs and road markings. This would be perfect for someone who:Enjoys working outside, think of all that fresh air and exercise!Wants flexible days and hours to suit.Wants to join a reliable business and team, you will play a key role in your local area.Has excellent Customer Service skills and enjoys working with the public.Likes to be part of a large diverse team but can work by yourself without too much direction.Is resilient, reliable, and conscientious. Does this sound like you? If so, what will you bring?
You will have excellent customer care skills and be able to converse in a friendly and effective manner.Must be available initially for a full week of training.Full Driving license or CBT desirable At APCOA, we are always trying to think of new ways to reward hardworking staff. Some of the benefits on offer to you are:
£13.85 per hour basic salaryFlexible hoursAccrued annual leave dependant on number of hours worked.We also provide, uniform, employee awards, a discount scheme, and a pension scheme. So, could you be our next Civil Enforcement Officer? If this sounds like an opening for you then “apply now” * Please note, this role will be required to travel across the entirety of London as dictated by the business needs. Travel expenses will be paid for travel outside of the successful applicants if they commute outside of their home borough. We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender or level in the business. We offer an influencing work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the training prospects to fulfil their potential while aiming for excellence in their work.....Read more...
The apprenticeship will work towards the full range of work in the apprenticeship standard but will include:
Meet and greet customers
Provide accurate information on menu and beverages
Promote dishes and special offers in line with business and brand standards
Carefully handle payments, transactions, stock and packaging to minimise unnecessary financial loss
Clearly communicate important / useful information such as dietary requirements
Support team members as required to ensure smooth running of the service
Training:Work based training sessions led by a Learning Skills Development Officer (LSDO). Training Outcome:Potential to gain a full-time permanent position Employer Description:A family run hotel and restaurant in Malvern:
This hotel in Malvern provides high standards of facilities and service, tailored by its staff for its guests. We also have available three function rooms to accommodate private dining, business meetings and events.
The hotel occupies a beautiful Georgian building right in the centre of Malvern. The Mount Pleasant Hotel overlooks the Priory Church with direct access to the Malvern Hills. We are located right next door to the gateway to the Malvern Hills providing great access to many famous walking routes and local attractions. Many of our guest rooms and bedrooms overlook a stunning view of the Malvern Priory and eastwards over the Vale of Evesham towards the CotswoldsWorking Hours :Working hours between 07:00am and 10:00pm, Monday to Sunday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
? Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
? Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
? Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
? Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
? Prepare and present regular credit risk reports and management information.
? Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
? Monitor loan arrears, gather relevant information, and provide regular reports.
? Manage mortgage broker selection and oversight policies.
? Review underwriting and decision-making processes to ensure compliance with loan conditions.
? Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
? Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
? Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
? Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
? Background in credit risk management within a UK-regulated financial services setting
? Solid knowled....Read more...
The apprenticeship will work towards the full range of work in the apprenticeship standard but will include:
Helping in preparation of all dishes
Kitchen tasks, peeling, storing, cleaning, preparing
Learning how to present dishes
Helping in preparation of desserts and pastries
Making, stocks, soups and sauces
Fridge management
Receiving and storing provisions
All cleaning tasks
Training:Weekly day release at Worcester campus alongside a Learning Skills Development Officer (LSDO).Training Outcome:Potential to gain a full time permanent position.Employer Description:A family run hotel and restaurant in Malvern:
This hotel in Malvern provides high standards of facilities and service, tailored by its staff for its guests. We also have available three function rooms to accommodate private dining, business meetings and events.
The hotel occupies a beautiful Georgian building right in the centre of Malvern. The Mount Pleasant Hotel overlooks the Priory Church with direct access to the Malvern Hills. We are located right next door to the gateway to the Malvern Hills providing great access to many famous walking routes and local attractions. Many of our guest rooms and bedrooms overlook a stunning view of the Malvern Priory and eastwards over the Vale of Evesham towards the CotswoldsWorking Hours :Working hours between 07:00 and 10:00, Monday to Sunday.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Business Support:
Provide administrative support to Council officers, as and when required.
Open and stamp post, and frank and record outgoing post.
Compose standard letters/emails.
To assist with the filing and archiving of Council documents, as directed by senior officers, including handling the deletion of data in line with GDPR.
Order stationery and monitor stock levels.
Prepare cash floats, and process and input cash sheets.
Receive payments for hire of facilities and any other payments made at the office.
Assist with basic finance functions, such as the reconciliation of income
Monitor levels of forms and information leaflets, printing further copies as required.
Coordinate arrangements for and supervise work experience students and volunteers in the Council officers, completing all required documentation and reports.
Reception Desk / Customer Contact:
Cover the council office reception desk and telephone lines during opening hours (9am - 12pm / 1pm - 4.30pm (Mon-Thu) & 4pm (Fri)), being the first point of contact for visitors or telephone callers to the Council.
Manage the council’s Admin inbox, responding to enquiries / forwarding emails to relevant officers as necessary.
Coordinate requests for memorial plaques / benches / trees, working with the Amenities Manager to fulfil these.
Meet with prospective hirers to discuss requirements and give tours of Council premises, where required.
Communications & Marketing:
Assist with the running of the council’s social media accounts, including designing and scheduling posts.
Monitor and collate a record of press coverage relating to the council
Assist with the design and production of marketing materials, including posters and signage
Support the publication of press releases and news items on the Council’s website
Provide support for the organising of the council’s public events
Maintain the council’s noticeboards
Assist the Communications & Events Manager in any other way they deem required to support the council’s marketing and communications functions
Other Information:
Carry out all duties whilst ensuring the Health and Safety of resources within the post holder’s responsibility, ensuring that personal responsibilities of Health and Safety, as laid down in the Health and Safety at Work Act, are followed.
Maintain the highest levels of discretion and confidentiality.
Maintain the standards of service set by the Council.
Commit to Woodley Town Council’s inclusivity policy and values, treating colleagues and customers with dignity and respect.
Training:You will attend 1x face to face lesson at Chiltern Training, once a month. The rest of your time will be spent working in your placement gaining hands on experience in the sector.
(5th Floor, One Valpy, 20 Valpy Street, Reading RG1 1AR).Training Outcome:
Upon completion of your Business Administration apprenticeship and with experience in this sector, you could progress from business support officer to supervisor or office manager.
You could also move into other departments, like IT, payroll, or accounting.
With further training, you could specialise in an area like legal, financial, or medical administration, become a personal assistant or executive officer.
Employer Description:As the town has grown so have the services provided by the Town Council. The Town Council is responsible for a number of parks and open spaces, play areas, allotments, community halls, street lighting and bus shelters, planning consultation, The Oakwood Centre, including the Alan Cornish Theatre, and Woodford Park Leisure Centre. The Council also gives grants to local community organisations and individuals and represents residents on wider issues.Working Hours :Monday - Thursday, 9.00am - 5.00pm.
Friday, 9.00am - 4.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Initiative,Interpersonal skills,Tact,Competent Microsoft user....Read more...
Environmental Enforcement Officer - Bromley - Full-Time; 42.5 hours per week - £30,940 per annum FULL UK DRIVING LICENCE REQUIREDDo you enjoy working outdoors?Do you care about the environment, neighbourhood and helping the public?Do you have a Full Clean UK driving licence? Do you have excellent customer service skills and enjoy being on the go?Could you be our next Environment Enforcement Officer?Environmental Enforcement Officers enforce local laws to protect the area from litter, dog fouling, various other breaches and local bye-law violations. You will be issuing tickets and notices to those who breach these.So, what can you expect as an EEO? As an overview, the role is to help members of the public by patrolling the streets and upholding environmental conducts. If you like the idea of that, please read on to get a better insight into the role.What will you do?
Monitor and enforce laws within Bromley, make enquiries and pursue action where appropriate.Examine reports of littering, fly tipping and dog fouling and other similar offences.Be able to issue Fixed Penalty Notices for offences where appropriate.Prepare and submit relevant cases for trial and assist legal services in presenting cases to court and attending as a witness when needed.Record witness statements and conduct interviews under caution when required.Validate and verify personal details of offenders.And finally, build good working relations with key investors and other agencies including the Police.What will you bring?
Experience of enforcement work (including security work) preferredKnowledge of green services such as cleansing, and waste collection is desired.Be able adapt and engage with different audiences and work as part of a team.Be able to deal with complaints and resolve complex issues.Enthusiasm and a positive ‘can do’ attitude to work.A full clean driving licence. So, could this role be for you? Environmental Enforcement Officers are the eyes and ears of the local area. Patrolling areas, providing advice to residents, and members of the public, whist enforcing environmental orders. You will be making a real difference to the local area! Many of our current managers started out as Enforcement Officers, so this could be a great place to start your career! At APCOA, we are always thinking of creative ways to reward our employees. Here is a sample of some of the current benefits on offer: £14.00 per hour42.5 hours per week- working any 5 from 7 days, including weekends and bank holidays - 8.5 hour shifts28 days annual leave includes 8 Bank Holidays Training and PromotionEmployee Discount SchemePension Scheme If you enjoy being on the go and having an important role in the local area, this role could be ideal for you. APPLY NOW and a recruitment colleague will be in touch soon!We are focused on ensuring APCOA is a fair place to work regardless of age, race, gender, or level in the business. We offer an exciting work atmosphere where successes are shared. With challenging projects and an atmosphere of fostering and support. Staff have the chance for learning and promotion to fulfil their potential while aiming for excellence in their work.....Read more...
Undertake duties which will focus on tackling elicit and illegal tobacco and vapes
Assist in enforcing Trading Standards legislation via a variety of methods including inspections, projects and targeted advice and/or guidance
Assist the Team in conducting investigations into alleged criminal and civil breaches of legislation in accordance with PACE and RIPA
Provide assistance to other staff within the Service including the lifting and carrying of weights, the care and maintenance of standards and technical equipment and the testing of weighing and measuring equipment, and the weighing or other measurement of any goods
Attend court to represent the Council as required in relation to any prosecutions
Respond to consumer complaints and business enquiries relating to Trading Standards issues and ensure that these are effectively and efficiently addressed
Assist the team in the interviewing of complainants and obtain comprehensive witness statements
Liaise with other partner agencies and act as a point of contact for Trading Standards
Training Outcome:
Trading Standards Officer
Employer Description:There has never been a more exciting time to join Wirral Council. We’ve got ambitious targets to meet and to achieve everything we have promised to our residents, we need people who are ready to deliver the very best for our communities and show how they can #BeTheDifference. Our vision is to secure the best possible future for our residents, defined by the community prosperity we create and supported by our excellent people and services. If you strive to #BeTheDifference and want to be at the heart of our change and improvement journey, then this could be the perfect job for you.Working Hours :Flexible Hours/Full Time
Monday- Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Analytical skills,Team working....Read more...
This role will assist in:
Dealing with queries from customers and colleagues
Checking and processing documentation (sometimes confidential)
Producing letters, emails and other documents
Processing basic financial information
Data input onto computer systems (training to be given)
Collect and open mail and distribute to appropriate staff.
Assist with processing and reporting of basic financial and procurement information
To fully comply with the requirements of the apprenticeship programme, e.g. attendance at review meetings.
Training:
You will be completing a Level 3 Business Administration Apprenticeship qualification
Functional Skills if required
The training provider will be City College Plymouth.
Training Outcome:
Whilst there is no guarantee of a permenant position at the end of this apprenticeship, there is a possibilty that a position may become available to apply to.
Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Team working,Creative,Passion for the environment....Read more...
A typical week will involve 1-day at college, 3-days with the administrative team and 1-day supporting reception and business support.
Diverse administrative tasks using NHS and external IT systems, including AI software, to manage patients' care
Support to the reception and dispensary team to deliver front facing patient services
Speaking with patients via telephone and booking appointments
Work with the business support officer and practice manager to support ad hoc projects and routine administrative tasks
Support to ensure paper records and file are managed correctly
Training:Business Administrator Level 3.
Apprentices will typically attend York College on a day release for the duration of the apprenticeship (although online delivery is also available) and work with their employer for the remainder of their contracted hours. During their time in college, apprentices will work towards developing their knowledge, skills and behaviours, and at work will consolidate their on-programme learning with the support of their employer. An assessor/reviewer will visit the workplace every 8-10 weeks to discuss and monitor progress on the apprenticeship in conjunction with the employer.Training Outcome:The post could take the candidate into a range of full-time positions within the GP setting or wider healthcare administration and business support areas.Employer Description:We provide comprehensive NHS primary care services to help patients manage their health and well-being. Our aim is to provide a high quality, caring and personal healthcare service to our whole patient base. We have 30 staff including GPs, nurses, administration and support staff.Working Hours :Monday to Friday 9am - 5pm, with some ad hoc variation to start earlier (8am) or finish later (6pm). No weekend or bank holiday working.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working....Read more...
Caretaker/ Cleaning Supervisor
Unity recruitment are seeking an experienced Caretaker or cleaning supervisor for our client who are a housing management company.
Working 36 hours per week.
Key Accountabilities
1.Cleaning all common areas including estate grounds and play areas, as designated by the Estate Manager or Front Desk/Security Co-ordinator. This will include, though is not restricted to litter picking, window cleaning, and low level gutter and drains maintenance, sweeping and washing all communal areas, and removing graffiti, to an agreed schedule and satisfactory standard, using the appropriate equipment, in line with health and safety practices.
2.Checking, and where appropriate, unblocking chutes and clearing bulk refuse.
3.Reporting any repairs in the communal areas or other issues (unauthorised vehicles, fly tipping etc.) and temporarily securing any damaged communal area which represent a hazard and alerting residents, staff and visitors to any hazards as appropriate.
4.Maintaining appropriate weekly monitoring forms, and completion records of cleaning work carried out, repairs reported, and hazards identified etc, and ensuring appropriate communication with colleagues and third parties as required.
5.In collaboration with colleagues, devise and implement the quarterly and annual cleaning schedules for deep cleaning of bins, staircases etc.
6.Assisting in ensuring the security of the communal areas, including checking of lighting etc, and alerting colleagues to security problems in respect of the estate.
7.In conjunction with colleagues, residents and third parties as appropriate, undertaking grounds maintenance in line with agreed standards.
8.Arranging and providing access to the estate for third parties involved in refuse collection, and other essential services.
9.Maintaining cleaning stores, plant and equipment, and ensuring its security.
10.Undertaking minor repairs in consultation with the Maintenance Officer and Front Desk/Security Co-ordinator
11.Participating in estate inspections and site meetings as requested by the Front Desk/Security Co-ordinator or Estate Manager.
12.With colleagues, ensuring that a reception service is provided for residents and members of the public.
13.Cleaning the office areas as required to cover for staff absences.
14.Responding to problems of service delivery and issues of customer dissatisfaction, which are within the scope of your responsibility and make suggestions for improving the service.
15.Actively promoting the organisation, encouraging residents to become members and seeking opportunities for residents to engage in the activities of the organisation, to ensure that the service meets their needs as far as possible, and help to maintain high levels of customer satisfaction
16.In consultation with the Front Desk/Security Co-ordinator, ensuring that necessary letters go out to residents within agreed timescales.
17.Providing accurate and timely updates and feedback as required for individual and service performance management and for reporting to the Board or reporting to the Council as required.
18.Ensuring that all responsibilities are carried out in specification for housing, and statutory requirements, which includes, though is not restricted to equality and diversity, health and safety, the Data Protection Act and the Freedom of Information Act.
19.Undertaking any other duties commensurate with the role that may be necessary to meet the needs of the service. This may include weekend working from time to time.
20.Working with caretaker colleagues on a rota basis to ensure that a caretaking service is provided from 7 am to 4 pm
If this caretaker/cleaning supervisor role is of any interest to you then please call Carly on 02036685680 ext 113
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Empower Healthcare. Elevate Patient Outcomes. Join the Team Behind It All.£29,000-£31,000 | Full-time | UK-Based Applicants Only (No Visa Sponsorship)Do you have a passion for healthcare and a talent for delivering outstanding customer support? We're on a mission to transform clinical care through innovative, mobile point-of-care technology-and we're looking for a Customer Support Officer who shares our vision.As part of our growing team, you'll work closely with hospitals, healthcare providers, and suppliers to support the delivery and performance of our flagship solution-h-trak-which is revolutionizing how healthcare environments manage inventory, data, and care outcomes.About the RoleThis is a varied, hands-on role that combines technical support, customer engagement, and project coordination. You'll play a critical role in onboarding new clients, resolving data issues, managing product master data, and ensuring our systems are running smoothly and effectively across sites.Your Key Responsibilities:Customer Support:
Act as the first point of contact for customer queries and support requestsManage and respond to service tickets via Freshdesk within agreed SLAsDeliver on-site support and refresher training when requiredWork with suppliers to gather product data and resolve information issuesMaintain accurate product data in the HRS (Replenishment System) and PMD (Product Master Database)Monitor customer usage of h-trak and flag any concerns to the Customer Services ManagerCreate and manage customer logins, barcode sheets, and reports as needed
Project Support:
Support project managers by uploading and maintaining customer-specific datasetsAssist with setting up profiles for products, staff, and proceduresUpload pricing files when requiredProvide on-site implementation support, including training, data validation, and go-live assistance
Additional Duties:
Provide cover for team members during absencesSupport colleagues as needed and assist with ad hoc tasks
What You'll Bring:
Experience in an IT service or customer support environmentProficiency in Microsoft Excel (intermediate level ideal)Excellent communication skills, both written and verbalA solution-focused mindset and strong attention to detailA collaborative, team-oriented approach with a proactive attitude
Why Join Us?At the forefront of digital healthcare innovation, we support some of the UK's most critical clinical environments from operating theatres to radiology labs. Our solutions drive measurable improvements in patient outcomes, clinical efficiency, and hospital performance.What We Offer:
Competitive salary: £29,000-£31,000 (based on experience)A supportive, collaborative, and mission-driven team cultureThe chance to make a genuine impact in a fast-evolving sector
Please note:Applicants must have the legal right to work in the UK. Unfortunately, we are unable to offer visa sponsorship at this time. You must also have a full UK Driving Licence and access to a carApply NowIf you're excited by the opportunity to support cutting-edge healthcare solutions and want to join a company that's driving real change, we want to hear from you.Send your CV to the link provided & we will be in direct contact.....Read more...
Your duties will include;
Assist in the day-to-day operation of the Careline function, supporting both the administration and operational teams
Take an active role in the development and testing of new and existing Technology Enabled Care Solutions
Deal with Careline enquiries, via telephone, email and written correspondence
Maintain manual and computerised records and/or management information systems
Supporting the Careline team with the allocation and management of job installations
Provide general administrative support such as, photocopying, filing, email, completing routine forms and responding to routine correspondence
Support with stock management and stock decontamination.he Careline
Attend and participate in meetings and marketing events as required
Undertake personal development through training and other learning activities, including performance management as required
Training:
Qualification - Level 3 Business Administrator
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and Careers, Information, Advice and Guidance support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday
either 8.00am - 4.00pm or 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Patience....Read more...
Make a Meaningful Difference in Your Community!Are you looking for a role where every day brings new challenges and the opportunity to have a real impact on your local area? Whether you're an experienced Civil Enforcement Officer or looking to build a new career in public service, Tonbridge & Malling Borough Council would love to hear from you.Due to the recent expansion of our Parking Services team, we're seeking enthusiastic and reliable individuals to join us as Civil Enforcement Officers (CEOs). Based at our modern offices in Kings Hill, you'll be part of a team that plays a vital role in ensuring public safety, improving traffic flow, and maintaining fair access to parking across the borough.What You'll Do:
Patrol on foot and by vehicle across various areas within the boroughMonitor parking bays, check ticket machines, and issue Penalty Charge Notices where appropriateProvide friendly, informative support to members of the publicHelp maintain safe and accessible roadways for residents, businesses, and public transportRecord clear and accurate notes using hand-held devicesWork a rota pattern including evenings and weekends
What We're Looking For:
Excellent communication and customer service skillsA calm, diplomatic approach when dealing with the publicGood organisational skills and attention to detailA full UK driving licenceA team player with a courteous, professional manner
Experience in civil enforcement is beneficial but not essential-we will provide full training for the right candidate.Job Details:
Location: Kings Hill | Full Time | Permanent, Full timeSalary: £25,206 - £27,948 + Unsocial Hours Uplift (Approx. 9%)Hours: 37 hours per weekDBS Check: YesApplication Deadline: 15 June 2025
What We Offer:
Competitive salary plus additional unsocial hours payment (~9% of base pay)37-hour working week with structured shift patternsGenerous annual leave entitlementLocal Government Pension SchemeExcellent training and CPD opportunitiesEmployee Assistance ProgrammeFree onsite parkingOpportunity for some remote workingFriendly and supportive team culture
Why Join Us?At Tonbridge & Malling Borough Council, you'll join a public service organisation committed to professionalism, community service, and supporting staff development. As a CEO, you'll be a visible ambassador of the Council, helping keep our roads safer, more accessible, and better regulated for everyone.How to ApplyIf interested, please click on the link provided & you will be re-directed to our website to complete your application & embark on an enriching journey with Tonbridge & Malling Borough Council.(Direct candidates only, strictly no agencies)....Read more...
An exciting opportunity has arisen for a Credit Risk Manager to join a prestigious foreign bank based in the heart of Central London. This is an office-based role offering salary £75,000 and benefits.
As a Credit Risk Manager, you will be reporting directly to the Head of Risk Management and Regulatory Compliance, this role will provide essential support to customer-facing 'first line' business roles and collaborate with the Bank's risk committees, including the Management Credit Committee (MCC) and the Board Credit Committee (BCC).
Key Responsibilities:
* Analyse mortgage and loan applications, assessing creditworthiness, financial background, and ability to repay.
* Appraise loan/mortgage product types, terms, conditions, pricing, and required covenants.
* Support customer relationship managers to ensure excellent service, prompt decisions, and clear communication of terms.
* Monitor, control, and report on loan portfolio performance, identifying trends and improving the credit risk profile.
* Prepare and present regular credit risk reports and management information.
* Maintain and update the bank's credit risk policies in line with market conditions and the bank's objectives.
* Monitor loan arrears, gather relevant information, and provide regular reports.
* Manage mortgage broker selection and oversight policies.
* Review underwriting and decision-making processes to ensure compliance with loan conditions.
* Review and assure credit risk model outputs, such as expected credit loss (ECL) and IFRS9 calculations.
* Conduct stress testing on the loan portfolio and support the bank's ICAAP process.
* Assist the Head of Risk Management and Regulatory Compliance and executives in regulatory matters and meetings.
Key Experience:
* Previously worked as a Credit Risk Manager, Credit Risk Analyst, Credit Risk Officer or in a similar role.
* Background in credit risk management within a UK-regulated financial services setting
* Solid knowledge of UK regulations (PRA, FCA), including Consumer Duty and Basel 3.1
* Solid understanding of banking operations, including retail banking, mortgages, SME lending, and associated risks and regulations.
* Confident presenting to and influencing senior stakeholders and committees
* Skilled in Microsoft Office, particularly Excel, Word, and PowerPoint
* Good understanding of financial services processes, procedures, and controls.
Apply now for this exceptional Credit Risk Manager opportunity to work with a dynamic team and further enhance your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
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