Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £24-£26 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Name of role holder: Executive Driver & Commercial Support RepresentativeReport to: Chief Commercial OfficerDepartment: SalesDivision: Trade SalesBased: Lordswood and CapstoneSalary: £35k-£40k +++Purpose of role:To provide professional, safe, and reliable transportation for the Chief Commercial Officer (CCO), ensuring efficient travel throughout the UK while maintaining the highest standards of discretion, confidentiality, and professionalism. When not engaged in driving duties, the role will support the Senior Commercial Team in the coordination and delivery of key sales activities. Responsibilities will include customer relationship management (CRM) administration, sales reporting, customer contact planning, account analysis, territory planning, meeting preparation, and supporting commercial projects. The role will also provide assistance during customer visits and meetings, gaining exposure to key account management and business development activities. This position is designed as a development opportunity for an individual with some sales, customer service, account management, or business development experience who wishes to build a long-term career in commercial sales. Through structured development, customer exposure, and mentoring from the Commercial Leadership Team, the successful candidate will be expected to progress towards an Area Sales Manager position as their experience and capability develop.Executive Driver DutiesProvide safe, professional and punctual transportation for the Chief Commercial Officer throughout the UK.Plan routes efficiently, considering traffic, weather and scheduling requirements.Maintain flexibility to support early morning starts, late finishes and occasional overnight stays.Ensure the executive vehicle is maintained to the highest standards of cleanliness, roadworthiness and presentation.Conduct routine vehicle inspections and coordinate servicing, MOTs and repairs.Manage travel itineraries and support the coordination of appointments and meetings where required.Assist with transportation of documents, materials and equipment needed for business meetings.Represent the company professionally when interacting with customers, suppliers and stakeholders.Commercial & Sales DutiesSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives.Confidentiality & Professional ConductMaintain absolute discretion regarding all business information, discussions, customer data and commercially sensitive matters.Handle confidential documents and information securely at all times.Demonstrate professional judgement and integrity when exposed to strategic, financial and organisational information.Act as a trusted representative of the Chief Commercial Officer and the wider business.Knowledge, Skills & ExperienceEssentialSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives. Personal AttributesExperience using CRM systems.Experience within construction, manufacturing, engineering, industrial, or distribution sectors.Knowledge of sales processes and customer account management.Experience supporting senior managers or directors.The ability to remain calm and professional under pressure.....Read more...
An opportunity has arisen for a Business Centre Coordinator to join a leading business support organisation providing independent advice, consultancy, finance, marketing and training to help small and growing businesses develop and thrive
As a Business Centre Coordinator, you will be supporting the smooth day-to-day running of the centre, combining reception, administration, facilities coordination and customer service. This role offers salary of £27,500 and benefits.
This is a fully office-based role, 5 days per week. A 4-day, 0.8 FTE arrangement may be considered for an exceptional candidate.
You will be responsible for:
? Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
? Delivering a high standard of customer service across face-to-face, telephone and email communication.
? Providing accurate administrative support, including maintaining CRM records and preparing reports.
? Raising and issuing invoices as required.
? Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
? Opening and securing the premises and individual units when required.
? Monitoring general building requirements, including cleanliness, stock levels and supplies.
? Coordinating meeting room bookings, including room preparation and refreshments.
? Supporting centre marketing activities such as newsletters, social media and tenant events.
? Handling initial enquiries and directing clients towards relevant services and support.
? Monitoring services and liaising with clients to obtain supporting information where necessary.
? Maintaining accurate client records, statistics and monitoring information.
What we are looking for:
Essential:
? Previously worked as a Business Centre Operations Officer, Business Centre Coordinator, Workspace Coordinator, Business Centre Administrator, Serviced Office Coordinator, Workplace Coordinator, Operations ....Read more...
Life Sciences Graduate – Customer Service Officer
Birmingham | Office Based | Up to £26,000 + 20% Bonus
Are you a recent Life Sciences graduate looking for your first commercial role?
Have you gained customer service experience through a part-time job, placement or previous role?
We're recruiting on behalf of a growing business within the Life Sciences sector, offering an excellent opportunity to join a friendly, supportive team where you'll gain valuable industry experience and build a long-term career.
The Role
As part of the Customer Service team, you'll play a key role in delivering an outstanding customer experience while supporting the wider sales team.
You’ll be responsible for:
Processing customer orders and quotations
Managing customer enquiries via phone and email
Resolving customer queries and escalating technical issues when required
Supporting the field sales team with administration and customer communications
Maintaining accurate customer information and pricing
Helping to improve customer service processes
You'll have:
A Life Sciences degree (essential)
Excellent communication and customer service skills
Customer service experience gained through work, placements or alongside your studies
Strong organisational skills and attention to detail
Good Microsoft Office skills
A positive attitude and willingness to learn
What's on Offer?
Salary of up to £26,000
20% annual bonus based on personal and company KPIs
Full training and ongoing support
Modern offices with parking and an on-site gym
25 days' holiday plus bank holidays and Christmas shutdown
Office based
Pension scheme
Career development within the Life Sciences industry
If you're ready to take the first step in your career and combine your scientific knowledge with a customer-focused role, we'd love to hear from you.
....Read more...
An opportunity has arisen for a Lettings Property Manager to join a well-established company offering estate agency, letting, legal, and mortgage services, alongside regulated support for buying, selling, and property management.
As a Lettings Property Manager, you will be managing a portfolio of residential properties while providing a reliable service to landlords and tenants. This role offers a competitive salary and benefits.
You will be responsible for:
? Managing a portfolio of residential properties and acting as the main point of contact for landlords and tenants.
? Responding to tenant enquiries, complaints and property-related matters in a timely manner.
? Arranging maintenance and repair work with approved contractors.
? Instructing contractors, obtaining quotations where necessary and monitoring completed works.
? Managing tenancy administration, including property move-ins, move-outs and tenancy amendments.
? Ensuring properties are managed in line with relevant Scottish legislation and regulatory requirements.
? Keeping property records and management systems accurate and up to date.
? Preparing property reports and providing regular updates to landlords.
? Supporting the wider property management team with day-to-day administrative and operational duties.
The candidates from the following background will be considered:
? Lettings Property Manager, Property Manager, Lettings Manager, Residential Property Manager, Property Management Officer, Tenancy Manager, Portfolio Manager, Lettings Coordinator, Lettings Consultant or in a similar role.
What we are looking for
? Approx. 2 years of experience within residential property management, lettings, housing or a related environment.
? Strong understanding of customer service and the ability to build positive relationships with landlords, tenants and contractors.
? Experience managing multiple tasks, prioritising workloads and working to deadlines.
? Good working knowledg....Read more...
Resident Liaison Officer - Glasgow - Salary up to £30,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Glasgow. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Glasgow-based position with regular travel throughout Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities:Act as the principal contact for residents throughout the lifecycle of works.Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion.Build positive and professional relationships with residents, maintaining trust and confidence throughout the project.Identify resident concerns at an early stage and ensure appropriate action is taken.Communicate changes to programmes, working arrangements or planned activities promptly.Ensure residents understand what to expect before, during and following works to their property or communal areas.Undertake regular visits to properties and residential areas affected by project activities.Engage directly with residents to understand their experience and identify any issues requiring attention.Record and follow up resident queries, requests and concerns through to resolution.Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team.Arrange and participate in resident information meetings, briefings and engagement sessions.Prepare and distribute relevant project information and updates.Support residents in understanding project schedules, key milestones and expected completion dates.Receive and manage resident complaints and concerns in a professional and constructive manner.Work with the relevant project, site and management personnel to investigate and resolve issues.Keep residents informed of progress where an issue cannot be resolved immediately.Monitor outstanding matters and ensure appropriate follow-up takes place.Escalate significant, recurring or unresolved issues to the appropriate level of management.Report hazards, incidents, environmental concerns or other matters requiring management attention.Person Specification:Excellent verbal and written communication skills.Strong interpersonal skills and the ability to establish positive relationships with a wide range of people.A professional, approachable and empathetic manner.Strong listening skills and the ability to understand and respond appropriately to resident concerns.Effective problem-solving and conflict-resolution skills.Ability to remain calm and professional when dealing with challenging situations.Strong organisational and administrative skills.Ability to manage multiple enquiries, priorities and deadlines.Good attention to detail and accurate record keeping.Previous experience in a resident-facing, customer service, community engagement or similar role.Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous.Understanding of the challenges and sensitivities associated with working in occupied residential properties.Experience of handling customer complaints, enquiries or service issues.Familiarity with maintaining electronic records and using digital systems.Salary & Benefits:Salary up to £30,000 DOEOngoing training and professional development.Career progression within a growing renewable energy business.Company pension.Supportive team environment with a strong focus on quality, safety and continuous improvement.....Read more...
Resident Liaison Officer - Inverness - Salary up to £30,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness - based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities:Act as the principal contact for residents throughout the lifecycle of works.Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion.Build positive and professional relationships with residents, maintaining trust and confidence throughout the project.Identify resident concerns at an early stage and ensure appropriate action is taken.Communicate changes to programmes, working arrangements or planned activities promptly.Ensure residents understand what to expect before, during and following works to their property or communal areas.Undertake regular visits to properties and residential areas affected by project activities.Engage directly with residents to understand their experience and identify any issues requiring attention.Record and follow up resident queries, requests and concerns through to resolution.Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team.Arrange and participate in resident information meetings, briefings and engagement sessions.Prepare and distribute relevant project information and updates.Support residents in understanding project schedules, key milestones and expected completion dates.Receive and manage resident complaints and concerns in a professional and constructive manner.Work with the relevant project, site and management personnel to investigate and resolve issues.Keep residents informed of progress where an issue cannot be resolved immediately.Monitor outstanding matters and ensure appropriate follow-up takes place.Escalate significant, recurring or unresolved issues to the appropriate level of management.Report hazards, incidents, environmental concerns or other matters requiring management attention.Person Specification:Excellent verbal and written communication skills.Strong interpersonal skills and the ability to establish positive relationships with a wide range of people.A professional, approachable and empathetic manner.Strong listening skills and the ability to understand and respond appropriately to resident concerns.Effective problem-solving and conflict-resolution skills.Ability to remain calm and professional when dealing with challenging situations.Strong organisational and administrative skills.Ability to manage multiple enquiries, priorities and deadlines.Good attention to detail and accurate record keeping.Previous experience in a resident-facing, customer service, community engagement or similar role.Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous.Understanding of the challenges and sensitivities associated with working in occupied residential properties.Experience of handling customer complaints, enquiries or service issues.Familiarity with maintaining electronic records and using digital systems.Salary & Benefits:Salary up to £30,000 DOEVan and fuel card.Ongoing training and professional development.Career progression within a growing renewable energy business.Company pension.Supportive team environment with a strong focus on quality, safety and continuous improvement.....Read more...
An opportunity has arisen for a Lettings Property Manager to join a well-established company offering estate agency, letting, legal, and mortgage services, alongside regulated support for buying, selling, and property management.
As a Lettings Property Manager, you will be managing a portfolio of residential properties while providing a reliable service to landlords and tenants. This role offers a competitive salary and benefits.
You will be responsible for:
* Managing a portfolio of residential properties and acting as the main point of contact for landlords and tenants.
* Responding to tenant enquiries, complaints and property-related matters in a timely manner.
* Arranging maintenance and repair work with approved contractors.
* Instructing contractors, obtaining quotations where necessary and monitoring completed works.
* Managing tenancy administration, including property move-ins, move-outs and tenancy amendments.
* Ensuring properties are managed in line with relevant Scottish legislation and regulatory requirements.
* Keeping property records and management systems accurate and up to date.
* Preparing property reports and providing regular updates to landlords.
* Supporting the wider property management team with day-to-day administrative and operational duties.
The candidates from the following background will be considered:
* Lettings Property Manager, Property Manager, Lettings Manager, Residential Property Manager, Property Management Officer, Tenancy Manager, Portfolio Manager, Lettings Coordinator, Lettings Consultant or in a similar role.
What we are looking for
* Approx. 2 years of experience within residential property management, lettings, housing or a related environment.
* Strong understanding of customer service and the ability to build positive relationships with landlords, tenants and contractors.
* Experience managing multiple tasks, prioritising workloads and working to deadlines.
* Good working knowledge of Microsoft Office applications.
* A sound understanding of property maintenance.
* A full UK driving licence and access to your own car.
Desirable:
* ARLA Level 6, or an equivalent Scottish Residential Letting & Property Management qualification, (training can be provided to achieve the qualification)
* Knowledge of Scottish residential tenancy legislation, including the Scottish Government Private Residential Tenancy framework.
* A relevant property, housing or customer service qualification.
* Experience using property management software
* SME Software experience.
Shift:
* Monday to Thursday, 9.00am - 5.30pm
* Friday, 9.00am - 5.00pm
This is a great opportunity for a Lettings Property Manager to develop their career while delivering a professional service to landlords and tenants.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Business Centre Coordinator to join a leading business support organisation providing independent advice, consultancy, finance, marketing and training to help small and growing businesses develop and thrive
As a Business Centre Coordinator, you will be supporting the smooth day-to-day running of the centre, combining reception, administration, facilities coordination and customer service. This role offers salary of £27,500 and benefits.
This is a fully office-based role, 5 days per week. A 4-day, 0.8 FTE arrangement may be considered for an exceptional candidate.
You will be responsible for:
* Managing reception duties and providing a professional first point of contact for visitors, tenants and enquiries.
* Delivering a high standard of customer service across face-to-face, telephone and email communication.
* Providing accurate administrative support, including maintaining CRM records and preparing reports.
* Raising and issuing invoices as required.
* Supporting tenant administration, including onboarding, renewals, offboarding and lease-related documentation.
* Opening and securing the premises and individual units when required.
* Monitoring general building requirements, including cleanliness, stock levels and supplies.
* Coordinating meeting room bookings, including room preparation and refreshments.
* Supporting centre marketing activities such as newsletters, social media and tenant events.
* Handling initial enquiries and directing clients towards relevant services and support.
* Monitoring services and liaising with clients to obtain supporting information where necessary.
* Maintaining accurate client records, statistics and monitoring information.
What we are looking for:
Essential:
* Previously worked as a Business Centre Operations Officer, Business Centre Coordinator, Workspace Coordinator, Business Centre Administrator, Serviced Office Coordinator, Workplace Coordinator, Operations Coordinator, Operations Administrator,
Business Centre Receptionist, Business Centre Supervisor, Enterprise Centre Coordinator, Administrative Assistant, Assistant Business Centre Manager
* Experience working with CRM and content management systems.
* Level 3 education or equivalent.
* Background in customer service and general administration.
* Skilled in using Microsoft Word, Excel and PowerPoint.
* Confident computer skills, including spreadsheets, word processing and other relevant software.
* Good numeracy skills.
Highly prefered:
* Experience with outbound invoicing and/or credit control.
* Basic experience with Xero and handling enquiries.
* Basic knowledge of event management platforms such as Eventbrite and/or Cademy.
* Background in using document management systems such as DocuSign
Similar Environments:
Business Centre, Business Hub, Enterprise Centre, Enterprise Hub, Workspace, Flexible Workspace, Managed Workspace, Serviced Office, Coworking, Co-working, Workplace, Office Centre, Innovation Centre, Community Hub
Shifts:
* Monday - Thursday: 8:30am - 5:00pm
* Friday: 8:30am - 4:30pm
Apply today if you are organised, customer-focused and looking for a varied operational role within a busy business centre.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
