Learner Experience Officer
Service care Solution are currently recruiting for a Learner Experience Officer in Westminster
The Learner Experience Officer will provide exceptional front-line services across Westminster Adult Education Service (WAES) sites. These roles are critical in ensuring a positive learner experience by delivering high-quality customer service, supporting admissions and enrolment processes, and carrying out administrative duties.
Pay rate – £18.04 PAYE / £22.36 Umbrella per hour
Main Responsibilities
As a Learner Experience Officer you will be responsible for:
Deliver outstanding front-line customer service at reception desks and Learner Hubs across WAES sites.
Support all aspects of admissions and enrolment processes, adapting to changing priorities.
Issuing room keys and processing deliveries.
Booking initial assessments and learner interviews.
Handling customer payments and issuing ID badges.
Issuing examination certificates.
Requirements:
A full enhanced DBS
Excellent customer service experience.
Outstanding written and oral communication skills.
Proficiency in IT and Microsoft Office applications
Working with Service Care Solutions comes with many benefits, including:
A specialist consultant within an experience and dedicated recruitment team
Excellent rates of pay
Payroll services twice a week
If you are interested in the Learner Experience Officer or know of anyone who may be, please contact Emma at Service Care Solutions by email at emma.petricco@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed!....Read more...
Telecare Officer
Duration: Initially 6 months Hours: 12 hour shift patterns (4 on 4 off) Rate: £20 umbrella an hour (£16 PAYE an hour )
Greenwich Council are looking for a Telecare Response Officer to join their team
Responsibilities:
Telecare Service is a 24hr emergency service for elderly and vulnerable people, supporting them to maximise their independence with the use assistive technology in their own homes
Undertake the day-to-day duties of a Telecare Response Officer, visiting residents and supporting them to be helped off the floor and provide first aid to the most vulnerable people in the borough
You will be required to work 12 hour shift patterns (4 on 4 off) including nights, weekends and bank holidays to support the service
Requirements:
Excellent customer service and interpersonal skills
Good understanding of the Telecare service
Full UK Driving License
....Read more...
Associate Pest Control Officer Barnsley 6-week temporary role (possibility of extension) £12.50 per hourPurpose of the Role To provide a safe, high-quality, and comprehensive pest control service within both domestic and commercial premises, ensuring the eradication and prevention of infestations in line with current policies and legislation.Associate Pest Control Officer Key Responsibilities
Conduct inspections of domestic and commercial properties to identify pest infestations.
Implement pest control measures in compliance with health, safety, and environmental regulations.
Advise customers on pest prevention and treatment options.
Handle, transport, and apply pesticides and other pest control solutions safely.
Maintain accurate records of inspections, treatments, and customer interactions.
Respond promptly to service requests and emergency pest issues.
Ensure all equipment and materials are used correctly and safely.
Work in accordance with company policies and industry best practices.
Provide excellent customer service and maintain professionalism at all times.
Stay updated on the latest pest control techniques, products, and legislation.
Qualifications and Training Level 3 or equivalent qualification (Essential)
Manual Handling certification (Essential)
Valid UK driving licence (Essential)
Referral Bonus If this Temporary Associate Pest Control Officer role is not suitable for yourself, but you know someone who may be interested, please pass on their details, or forward these details to them. If they are successful in applying, you will receive a £250 referral bonus upon completion of an initial probationary period.How to Apply If you are interested in this Associate Pest Control Officer role, please send your CV mickey.stepans@servicecare.org.uk or call me on 01772 208 967 discuss the vacancy in more detail. Also, if this Associate Pest Control Officer role doesn't interest you, but you are looking for new opportunities, please still get in touch as I cover all Industrial-related vacancies across the region.....Read more...
Accounts Receivable Officer
Location: Portsmouth
Contract: Temporary (9 month initial)
Rate: £14.65 - £15 Per Hour Umbrella
Start date: ASAP
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a Local Authority in Portsmouth for a Accounts Receivable Officer. We are looking for a detail-oriented Accounts Receivable Officer to join our team. In this role, you will be responsible for managing customer accounts, processing invoices and payments, and handling queries from internal and external customers. You will play a key part in ensuring accurate financial records and maintaining excellent customer service. If you have experience in accounts receivable, strong organisational skills, and a keen eye for detail, we’d love to hear from you!
Main responsibilities
Handle daily queries and enquiries from both internal and external customers, ensuring effective communication and resolution.
Manage the Customer Database, including setting up and amending customer records in the Oracle Accounts Receivable system, setting up and modifying direct debit instructions, and processing credit notes, refunds, and write-offs.
Oversee the timely dispatch of invoices, automated reminder letters, and ensure accurate receipt postings. Occasionally raise invoices for smaller departments.
Ensure accurate record-keeping, adherence to financial billing/invoicing procedures, and compliance with data protection regulations.
Work closely with the Accounts Receivable Officers, providing support to the Income and Payments section as needed, and ensuring smooth workflow continuity while one officer is on a system project.
Candidate Requirements
Proven experience working in an Accounts Receivable environment, with a strong understanding of financial billing and invoicing procedures.
Competency in Microsoft Office (Word, Excel, Outlook) and experience using an Accounts Receivable system such as Oracle.
Strong verbal and written communication skills, an excellent telephone manner, and the ability to engage effectively with internal and external customers.
Ability to prioritise tasks, work to deadlines, and manage workload efficiently while maintaining accuracy and attention to detail.
Ability to work collaboratively within a team, understanding team dynamics, and ensuring compliance with Data Protection regulations.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
HR Helpdesk Officer – Kensington (W8)
Pay: £24.64 per hour (Umbrella LTD) Location: Kensington (W8) Hours: Monday to Friday, 9:00 AM – 5:00 PM Contract: Temporary (3 months) – potential for permanent Hybrid working available
About the Role
We are seeking a proactive HR Helpdesk Officer to join the Human Resources & OD – Pay, Pensions, and HR Systems team within the Resources Directorate. This role involves managing the end-to-end workflow of HR service requests, ensuring timely resolutions, high customer satisfaction, and compliance with performance metrics.
Key Responsibilities
Act as the lead helpdesk officer, managing and prioritising HR service requests.
Ensure helpdesk enquiries are correctly routed or allocated for action.
Provide guidance to managers, staff, and third parties on HR processes and enquiry handling.
Work with HR, Finance, and other teams to improve self-service support materials, including FAQs and HR Hub content.
Participate in regular testing following Oracle software updates.
Monitor and track helpdesk requests, ensuring timely resolutions and customer feedback.
Access and update HR data in Oracle to resolve pay, leave, absence, and allowance queries.
Analyse helpdesk performance metrics and suggest improvements to enquiry handling.
Maintain clear records of enquiry resolution and provide feedback to service users.
Requirements
Essential Skills & Experience:
Experience in HR helpdesk operations or a similar customer-focused role.
Strong understanding of HR processes, policies, and transactional services.
Knowledge of Oracle HR systems or similar HR database systems.
Ability to interpret and update HR data for query resolution.
Excellent problem-solving and organisational skills.
Personal Attributes:
Strong communication skills, with the ability to explain HR processes clearly.
Ability to manage workloads efficiently and work under minimal supervision.
Detail-oriented with strong analytical and data management skills.
Proactive approach to service improvement and customer satisfaction.
This is an excellent opportunity for an experienced HR professional looking to develop their expertise in a dynamic environment. Apply now to be considered. 4o....Read more...
Tenancy Sustainment Officer Solihull Temporary Full time Are you an organised and customer-focused professional with experience in tenancy sustainment? Join a team in Solihull as a Tenancy Sustainment Officer/Assistant, providing vital support to ensure housing applicants' needs are assessed and met efficiently. THE ROLE As a Tenancy Sustainment Officer, you will play a key role in supporting the Tenancy Sustainment Team by delivering excellent customer service and ensuring housing applications and void property processes run smoothly.
Manage, prioritise, and take ownership of your caseload
Process housing register applications and changes of circumstances
Maintain and update manual and computerised records
Liaise with Registered Social Providers regarding property advertisements
Communicate professionally with internal and external customers via phone, email, and in person
Assist in tenancy termination processes, including void property management
Provide administrative support to the Tenancy Sustainment Advisors and Officers
THE CANDIDATE The ideal candidate will have previous experience in a similar tenancy sustainment, housing, or administrative role within a housing environment.
Strong IT and administrative skills
Excellent written and verbal communication abilities
Ability to prioritise workload and work independently
High level of accuracy and attention to detail
Experience handling customer enquiries and providing support
THE CONTRACT Temporary - 3 months The pay rate for the role is £14.24 per hour LTD company rate. The PAYE equivalent is £12.14 per hour, inclusive of holiday. HOW TO APPLY If you’re interested in this role, please apply directly or for any enquiries please contact bethany.wiles@servicecare.org.uk or call on 01772208966 to discuss the role in more detail....Read more...
Job Title: Complaint Officer Hours: 37 Hours Per Week Type: Temporary 8 Weeks plus possible ongoing Location: Bracknell, RG12 Start Date: ASAPWe are seeking a Temporary Complaint Officer to join our clients Complaints team and assist in resolving customer complaints effectively. If you have strong communication skills and a passion for customer service, this role could be for you!Key Duties and Responsibilities:
Act as the first point of contact for customer complaints.
Investigate cases and provide clear, well-reasoned resolutions.
Communicate findings effectively in both written and verbal formats.
Work with internal teams and external stakeholders to resolve issues.
Identify trends and suggest improvements to enhance customer experience.
Qualifications and Experience:
Strong written and verbal communication skills.
Prior complaints handling experience
Customer-focused with an empathetic and professional approach.
Ability to manage workload and meet deadlines.
Experience in complaints handling or outbound sales is an advantage.
Proficiency in Microsoft Office (Outlook, Word, Excel).
If you are interested in this position and meet the above criteria, please send your CV now for consideration.If you require any additional information regarding the position, please call Lewis at Service Care Solutions on 01772 208 966 or send an E-Mail to Lewis.Hodson@servicecare.org.uk....Read more...
Housing Officer Slough Temporary Full-time Are you an experienced Housing Officer looking for your next opportunity? We’re recruiting for a Housing Officer to play a key role in delivering high-quality housing management services to residents across Slough. THE ROLE As a Housing Officer, you will provide effective housing management services, ensuring tenancy conditions are met, supporting residents, and maintaining excellent community standards.
Conduct regular welfare checks, tenancy audits, and safeguarding referrals.
Manage tenancy sustainment, ensuring residents receive necessary support.
Handle nuisance issues and anti-social behaviour cases, using mediation and non-legal interventions.
Attend court hearings, prepare legal documents, and enforce tenancy agreements.
Carry out pre-void inspections and support the lettings process to minimise void turnaround times.
Work closely with internal teams and external agencies to improve service delivery.
Promote resident involvement and assist with income management to maximise rent collection.
THE CANDIDATE The ideal candidate will have previous experience in a similar housing management role, with a strong understanding of tenancy enforcement, housing legislation, and customer service.
Experience dealing with tenancy breaches, anti-social behaviour, and safeguarding concerns.
Strong communication and negotiation skills with the ability to manage complex cases.
Ability to work collaboratively with stakeholders, local authorities, and voluntary agencies.
Proficient in IT systems and digital communication tools.
Full UK driving licence and access to a vehicle for site visits.
THE CONTRACT
Temporary – 3 months with possibility for extension
Full-time position
Hybrid working available
The pay range for the role is £22.00 per hour LTD company rate. The PAYE equivalent is £18.76 per hour, inclusive of holiday.
HOW TO APPLY To apply for this role, please email a copy of your CV to bethany.wiles@servicecare.org.uk or call 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Deputy S151 Officer
Location: West Berkshire
Contract: Temporary (3 month initial)
Rate: £700 - £725 Per Day Umbrella
Start date: ASAP
*Hybrid Working*
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a Local Authority in West Berkshire for a Deputy S151 Officer. The client are seeking an experienced and dynamic finance professional to lead our Financial Management, Revenues & Benefits, and Schools Finance teams. As a key member of the Finance Service Management Team, you will play a crucial role in shaping financial strategy, ensuring strong governance, and driving service improvements. This role also includes deputy s151 officer responsibilities, providing high-level financial advice to senior leaders and elected members. If you have a proven track record in financial leadership, budget management, and organisational change, we’d love to hear from you.
Main responsibilities
Lead and manage the Financial Management, Revenues & Benefits, and Schools Finance teams, ensuring effective resource management and delivery of strategic objectives.
Provide high-level financial advice to senior officers and elected members, ensuring sound financial governance, control, and compliance with statutory requirements.
Oversee the development, implementation, and monitoring of financial policies, revenue collection, benefits administration, and budget setting, including the Medium-Term Financial Strategy.
Represent the Council at senior levels, building strong relationships with internal and external stakeholders, including elected members, partner organizations, and the wider community.
Identify and implement opportunities for service improvement, income generation, and collaboration to enhance efficiency, effectiveness, and customer satisfaction.
Candidate Requirements
Fully qualified accountant with significant post-qualification experience, including management responsibility within a local authority/council.
Proven track record of leadership in financial management, budget planning, and delivering value-for-money strategies.
Experience in managing organisational change, implementing new structures, systems, and ways of working.
Strong ability to analyse complex financial data, provide high-level financial advice, and develop strategic financial plans.
Excellent communication, stakeholder engagement, and team management skills, with a commitment to customer service excellence.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
HR Onboarding & Compliance Officer Employment Type: Temporary (5 weeks) Start Date: 23 February 2025 End Date: 28 March 2025 Hours: 36 hours per week, Monday to Friday, 9:00 AM – 5:30 PM Rate: £163 per day We are seeking an HR Onboarding & Compliance Officer to provide a professional, high-quality, and customer-focused onboarding, employment screening, and compliance service. This role is available on a short-term basis to cover sickness.
Key Responsibilities:
Deliver an accurate and efficient onboarding and compliance service for new hires.
Ensure employment screening processes meet regulatory and organisational standards.
Work collaboratively with HR Support Services, the Resourcing Team, and the wider HR function to support a seamless onboarding process.
Maintain compliance with all HR policies and employment legislation.
Assist with HR transformation initiatives as required.
Key Requirements:
Experience in HR onboarding, compliance, or employment screening.
Strong attention to detail and ability to manage confidential information.
Excellent communication and customer service skills.
Ability to work effectively with multiple stakeholders within HR and recruitment teams.
Proficiency in Microsoft Office applications.
This is a great opportunity to contribute to a fast-paced HR team and play a key role in delivering a high-quality onboarding experience. Apply now for a 23 February 2025 start date.....Read more...
Finance Support Officer
Duration: Initially 3 months Hours: 22.5 hours per week Rate: £16 umbrella an hour (£13 PAYE an hour) Location: Chichester
West Sussex County Council are looking for a Finance Support Officer to join their Children and Young People service based in Chichester (hybrid)
Responsibilities:
Provide financial administration and act as the liaison for school’s funding and associated activity.
You will be the liaison between education settings and the traded and funded financial affairs
You will provide clarity on activity, and associated risk for financial activities between Education and Skills and the customers, supported by Schools Finance, the Education Business, Communications Manager and the Business Development and Partnership Manager
You will provide reliable, efficient and effective flexible support of a high-level administrative nature relating to the delivery of a specialist financial service
This will include typical client queries, giving standard information and guidance relating to the service, maintaining records and producing standard correspondence, providing support and day to day processing
Requirements:
Excellent analytical and numeracy skills
Technical skills in the use of MS Excel
Experience of working in a customer orientated environment
Relevant experience in a commercial environment
....Read more...
We’re looking to recruit the next generation of Trading Standards Officers to join our team.
Have you ever wondered what a Trading Standards Officer does? If yes - then read on!
As a Trading Standards Officer you would be involved in a wide range of activities and projects, all aimed at ensuring a fair, safe, and legal trading environment across Worcestershire. This might mean:
Taking samples/test purchases of foods, consumer goods such as toys, cosmetics and electrical items, or animal feed and pet food, to have them checked against legal standards
Interrupting doorstep rogue traders
Visiting farms or markets to inspect animal welfare conditions
On site and on-line inspections of manufacturers and suppliers of goods
Advising businesses to help them trade fairly
Working with partners to protect consumers and businesses from frauds and scams
Investigating rogue traders, preparing criminal cases, and giving evidence in court.
Your role will be varied and fulfilling. As a trainee Trading Standards Officer, you’ll be working towards recognised professional qualifications. You will be supported through a structured training programme with a talented and experienced team around you. With a defined career path, you will qualify as a Trading Standards Officer capable of working across the full spectrum of disciplines, covering animal health and welfare, environmental protection, fair trading, feed, food, product safety, safety of sports grounds, and weights and measures. It’s a highly rewarding job in public service, where you can make a real difference.
With the hybrid and flexible working model offered here at Worcestershire County Council you will benefit from the best of both worlds:
Access to modern and well-resourced office and collaborative spaces, and
First class provision of IT, software, and other equipment to enable effective homeworking, along with our commitment to provide structured, face to face mentoring, shadowing, and learning opportunities.
To be considered, you’ll need a good standard of general education, and the aptitude and commitment to study towards a professional qualification (we think having a degree will stand you in good stead here, but it’s not essential and we’re open in terms of where you may have gained your experience).
You’ll need the ability and desire to learn, and the capacity to understand and interpret complex legislation. You’ll also need first class communication and customer service skills, high attention to detail, and great organisational skills. We also think you’ll have perseverance, patience, the awareness to quickly read situations, and the ability to remain calm in sometimes difficult circumstances.Training Outcome:
Upon completion of their apprenticeship, the candidate may have the opportunity to progress onto a permanent position with the organisation.
Employer Description:Worcestershire County Council delivers an array of services which support our residents and businesses. These include providing social care of some of the most vulnerable in society, helping the next generation get the best start in life through education, investing in our transport network, disposing of household waste sustainably, provision of Library service + country parks and supporting health + wellbeing within our communities.Working Hours :Monday to Friday. Flexi-time working between 8.00am - 5:30pm, totaling 35 hours per week.
Evening and weekend work is expected.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills....Read more...
We have an exciting opportunity for an experienced Rental Maintenance Officer. We're looking for a professional individual to conduct property inspections across North Wales, evaluating property conditions, reporting issues, and completing detailed checklists. If you're eager to be part of a great team, this could be the perfect role for you!In the Rental Maintenance Officer role, you will be:
Conducting property viewing to ensure legality of propertiesCarry out property compliance visits and Health and Safety visitsConfident making own appointmentsChecking conditions internally and externally, reporting any faults, and completing and signing a check list. Accurately record written notes
To be considered for Rental Maintenance Officer role, you must have:
Hold a Rent Smart Wales license or willingness to obtainFull UK driving licence and access to own vehiclePrevious experience in a similar roleStrong written and verbal communication skillsGood customer service and IT skills
This is a temporary, full-time position offering 37.5 hours per week, Monday to Friday, for approximately 4 to 5 months. The role will involve a combination of home-based work and property visits. The pay rate is £12.50 per hour, plus holiday pay and mileage expenses.....Read more...
The Role
Civil Enforcement Officer - Redbridge- Full-time; 40 hours a week - £27,352 per annum + mobile allowance
Bases in IG2 and E18 postcodes
Do you enjoy working outside?
Do you have customer service experience?
We have new openings for someone who:
- Wants to have a positive impact on your local area.
- Has excellent Customer Service skills and enjoys working with the public.
- Has interest in joining a reliable business and team, playing a key role in your local community.
As a Mobile Enforcement Officer, you will patrol the area on a moped, enforcing and advising on Parking Restrictions. This is an important part of keeping roads moving and ensuring public safety.
Driving licence or CBT License is preferred, can be trained on CBT if required.
So, are you our next hire?
- You will have excellent customer care skills. Being able to speak to people in a friendly but effective way is a very important part of the role!
- You will patrol public streets and council car parks on a company moped or in a car to issue Penalty Charge Notices.
- You will guide the public on rules and advise about parking provisions.
- You will report any defects to street furniture, such as signs and road markings.
Many of our current managers started out as Civil Enforcement Officers themselves, so this could be a great place to start your career. We are always thinking of creative ways to give more to our employees.
What are some of the current benefits on offer to you?
- £27,352 annual salary + mobile allowance
- Up to 28 days holiday per annum (includes BH)
- Workplace Pension
- Free Uniform
- Access to Learning & Development
When will you be working?
40 hours per week | Working 5 days of 7 as per rota
If this sounds like an opening for you then apply now and one of our team will be in touch with you very soon.
We are focused on ensuring APCOA is a fair place to work for you regardless of age, race, gender or level in the business. With exciting projects and an atmosphere of fostering and strengthening, staff are championed in attaining their full potential.....Read more...
Job Title – Lettings Viewing Officer Location – Staines Contract – 3 Months Hours – Full-time Salary - £18.28 LTD Role Summary: Our client is looking for a Lettings Viewing Officer to support the Homes and Communities department in letting void properties efficiently, minimising rental loss, and ensuring compliance with policies and procedures. The role involves organising and attending property viewings, managing administrative tasks related to the re-let process, and liaising with internal and external stakeholders. Key Responsibilities:
Allocate and offer homes in line with policies, procedures, and nomination agreements.
Organize and conduct property viewings for prospective tenants.
Complete administrative tasks related to the re-let process.
Maintain accurate records of the voids process.
Work collaboratively with internal teams and external stakeholders, including Local Authorities and contractors.
Assist other Lettings Teams by covering re-let patches when needed.
Resolve customer queries in a timely and professional manner.
Requirements:
Previous experience in a customer-focused environment.
Experience working in allocations and lettings.
Knowledge of homelessness legislation and Choice-Based Lettings.
Strong organizational and communication skills.
Ability to work to deadlines and adapt to change.
Full UK driving licence and access to own vehicle.
If you are interested in this position and meet the above criteria, please send your CV now for consideration. For more information, please call George at Service Care Solutions on 01772 208 966 01772 208 966 or email George.Westhead@servicecare.org.uk.....Read more...
Support Officer Sittingbourne Mental Health Focused Housing Support 3 Months Temp to Perm 25 Hours Per Week £17.09 LTD / £14.57 PAYE (inc hol)
This is a fantastic opportunity to join a dedicated team providing housing-related support to individuals with mental health needs in a supported accommodation setting.
THE ROLE
As a Support Officer, you will provide effective housing management and tailored support to customers, enabling them to achieve their goals and progress towards greater independence.
Develop and implement SMART support plans, regularly reviewing customer progress
Assist with housing applications, benefits, and tenancy-related support
Conduct risk assessments and create risk management plans
Signpost customers to external services such as healthcare, legal support, and job centres
Maximise income collection through rent and service charge management
Engage with community services and attend local multi-agency meetings
Facilitate customer involvement in service planning and improvement
THE CANDIDATE
The ideal candidate will have previous experience in a similar role, supporting individuals with mental health needs in a supported housing or social care setting.
Knowledge of housing, homelessness, and social care legislation
Experience in housing management or housing-related support
Strong communication skills and a customer-focused approach
Ability to advocate effectively for customers and work collaboratively with stakeholders
IT proficiency, including Microsoft Word and Outlook
THE CONTRACT
25 Hours Per Week (Flexible, but one day must be 9-5)
3-Month Contract – potential for temp to perm
£17.09 per hour (LTD) / £14.57 per hour (PAYE, inc holiday)
HOW TO APPLY
To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 to discuss the role in more detail!
If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Job Advert: Business & Administrative Support Officer – Youth Justice Services Location: Cheshire (Hybrid – Office & Home Working) Hours: Monday – Thursday (09:00 – 17:00), Friday (09:00 – 16:30)
About the RoleYouth Justice Services (incorporating Cheshire East, Cheshire West, Halton & Warrington) is a multi-agency service dedicated to diverting young people from the criminal justice system, reducing youth crime and anti-social behaviour, and improving community safety. We are seeking a Business & Administrative Support Officer to provide essential administrative and business support to Youth Justice Case Managers, Team Managers, and Senior Managers. This is an office-based role that may involve face-to-face interaction with service users and professionals.
Key Responsibilities
Providing administrative support to the Youth Justice Team.Handling sensitive information with confidentiality and professionalism.Communicating effectively with service users, professionals, and external agencies.Using IT systems for data entry, document management, and reporting.Managing correspondence, scheduling meetings, and assisting with casework administration.
What We’re Looking For
Strong interpersonal and communication skills.Excellent IT and administrative abilities.High attention to detail and accuracy.Ability to remain calm under pressure in a sensitive, customer-focused environment.A proactive and flexible approach to tasks and business needs.Willingness to work occasional evenings.Ability to travel within the borough using own vehicle (mileage paid).
Benefits of the RoleHybrid working model (office & home-based).Opportunity to make a meaningful impact in youth justice.Mileage reimbursement for work-related travel.A dynamic and supportive team environment.
If you are a highly motivated, organised, and enthusiastic individual looking to play a key role in supporting youth justice initiatives, we’d love to hear from you!
Apply today by sending your CV to: lewis.ashcroft@servicecare.org.uk For more information, contact: 01772 208 962....Read more...
Credit Control Officer
Location: Portsmouth
Contract: Temporary (9 month initial)
Rate: £14.65 - £15 Per Hour Umbrella
Start date: ASAP
Contact: miraj.hussen@servicecare.org.uk
Job Description
Service Care Solutions is recruiting on behalf of a Local Authority in Portsmouth for a Credit Control Officer. Reporting to the Accounts Receivable Team Leader, you will be responsible for ensuring timely collection of outstanding invoices and managing customer queries efficiently. This role offers the opportunity to work within a dynamic team, handling a diverse range of council services, from licensing fees to commercial rents. If you have strong credit control experience, excellent communication skills, and the ability to manage accounts effectively, we would love to hear from you!
Main responsibilities
Ensure timely collection of outstanding invoices billed through the sundry debtor ledger, proactively following up with customers to secure payment and reduce aged debt.
Monitor and pursue customer queries, working closely with internal council teams and external customers to resolve issues promptly and facilitate smooth payment processing.
Manage a designated portfolio of accounts, regularly reviewing aged debt reports, making collection calls, and preparing monthly reports on outstanding balances and recovery actions.
Accurately record billing information, take payments over the telephone, and reconcile customer accounts to ensure financial records are up to date and correct.
Assess outstanding debts, negotiate payment terms where necessary, and recommend appropriate recovery actions to optimise income collection while maintaining positive customer relationships.
Candidate Requirements
Proven track record in credit control, debt collection, and accounts receivable processes, with a solid understanding of financial billing and invoicing procedures.
Proficiency in Microsoft Office and accounts receivable software (e.g., Oracle) with the ability to accurately process billing data and reconcile customer accounts.
Strong verbal and written communication skills, including a confident and professional telephone manner, to liaise effectively with internal and external stakeholders.
Ability to handle difficult or overdue accounts, negotiate payment terms, and resolve disputes tactfully while ensuring optimal debt recovery outcomes.
Capable of managing a portfolio of accounts, prioritising workload effectively, and adapting to changing priorities in a fast-paced environment.
If you are interested in the role, or know of anyone who may be, please contact Miraj at Service Care Solutions on 01772 208969 or email miraj.hussen@servicecare.org.uk
Service Care Solutions also offers a £250 referral bonus! So, if you know of anyone who would be perfect for this position and they are placed into work, you will receive £250 for the referral once their probationary period has been completed.....Read more...
Join Our Mission to Transform Healthcare with Innovative Solutions!Do you have a passion for healthcare and a knack for delivering exceptional customer support? We are seeking a dedicated Customer Support Officer to join our team and help healthcare providers improve efficiency, accuracy, and patient outcomes through cutting-edge point-of-care systems and software solutions.About UsWe are a trusted provider of mobile point-of-care systems and software solutions tailored for critical care environments, including operating theatres, cardiac catheterization labs, day surgery, endoscopy, and interventional radiology. Our flagship product, h-trak, bridges the gap between clinical care and hospital administration, supporting inventory management, purchasing, billing, and reporting functions.The RoleAs a Customer Support Officer, you'll play a pivotal role in ensuring seamless implementation and ongoing support of our h-trak system for healthcare clients. You'll collaborate with suppliers, project managers, and hospital staff to build and maintain data, resolve issues, and deliver top-notch customer service.Key ResponsibilitiesCustomer Support
Act as the first point of contact for all customer requestsManage customer support software (Freshdesk) to handle tickets efficiently and within agreed timeframesProvide onsite customer support, including refresher training, guidance, and adviceCollaborate with suppliers to obtain accurate product information for clientsLoad, validate, and maintain product data in the h-trak systemMonitor customer usage of h-trak, providing insights and flagging areas for improvementSet up customer login accounts and deliver weekly/monthly reports
Project Support
Assist project managers with onsite support during implementations, including data setup, training, acceptance testing, and go-live activitiesUpload and maintain customer-specific profiles, including product, procedure, and staff dataSupport data profiling tasks associated with implementations and ongoing client needs
Additional Responsibilities
Provide cover for colleagues during leaveAssist other Customer Support Officers as neededHandle ad-hoc tasks to support the team and enhance customer satisfaction
What We're Looking For
Experience: Previous experience in an IT service environment is essentialSkills: Proficiency in Microsoft Excel (intermediate level preferred), exceptional verbal and written communication skills, and the ability to analyze and resolve data issues effectivelyAttributes: A team player with strong initiative, excellent customer service skills, and a solution-focused mindset
What We Offer
A competitive salary based on experience (£27,500-£30,000)A collaborative and supportive work environmentThe opportunity to make a meaningful impact on the healthcare industry
Important InformationPlease note that we are not able to sponsor work visas. Applicants must have the right to work in the UK at the time of application.Ready to Join Us?If you're ready to take on this exciting role and help revolutionize healthcare delivery, apply today! Submit your CV and a cover letter outlining your experience and suitability for the role.....Read more...
Support Officer Seaford, East Sussex Domestic Violence Service 3-Month Contract 35 Hours per Week £17.41 LTD / £14.84 PAYE (inc holiday)This is an excellent opportunity to join a Domestic Violence Service in Seaford, East Sussex, where you will play a vital role in helping customers achieve positive outcomes and maintain their independence.THE ROLE As a Support Officer, you will deliver housing management and tailored support to customers, helping them achieve their goals and maintain tenancies in a safe and supportive environment. Key responsibilities include:
Developing and implementing SMART support plans with customers.
Conducting needs and risk assessments and creating risk management plans.
Supporting customers with tenancy sign-ups and housing benefit applications.
Advocating for customers and signposting them to additional services.
Engaging customers and stakeholders to influence service delivery.
Facilitating resettlement and providing outreach support.
Assisting customers with budgeting, welfare benefits, and rent payments.
THE CANDIDATE The ideal candidate will have prior experience in a similar role, particularly within housing management or housing-related support services. Additional requirements include:
Knowledge of housing, homelessness, and domestic abuse legislation.
Experience working in supported accommodation or outreach services.
Strong advocacy skills and a commitment to excellent customer service.
Financial awareness and IT proficiency, including Microsoft Office.
Understanding of welfare benefits and their application processes.
THE CONTRACT
Hours: 35 hours per week, Monday to Friday, 9am–5pm.
Duration: 3-month contract with potential for extension.
Pay: £17.41 per hour LTD / £14.84 per hour PAYE (inclusive of holiday).
HOW TO APPLY To apply for this role, please email a copy of your CV to lee.mcmillan@servicecare.org.uk or call 01772 208966 01772 208966 to discuss the role in more detail! If the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!....Read more...
Job Title – Landlord Liaison Officer
Location – Bournemouth, Christchurch, and Poole
Contract – Temporary
Hours – Full-time
Role Summary: Our client is currently recruiting for a Landlord Liaison Officer to work within the Housing Options & Partnerships team.
This role focuses on working in partnership with the Private Rented Sector to assist individuals in housing need to access and sustain tenancies.
The successful candidate will act as a broker between those at risk of homelessness and landlords, offering suitable tenants, financial guarantees, and tenancy support to reduce landlord risk.
Key Responsibilities:
Support the administration of financial assistance schemes for landlords, including tenancy deposit loans and bond schemes.
Facilitate rent deposit loan sign-ups, conduct financial assessments, and provide basic money advice.
Monitor and recover rental deposits, liaising with financial services for maximum income recovery.
Maintain positive relationships with private sector landlords to increase access to accommodation.
Assess the suitability of accommodation in collaboration with relevant professionals.
Provide tenancy advice and act as a point of contact for landlords regarding property availability and tenancy sustainment.
Conduct verification checks, including credit references, to prevent fraud and ensure safe allocations.
Promote and market private rented sector initiatives to landlords and stakeholders.
Ensure compliance with data protection, confidentiality, and relevant housing legislation.
Support tenants in applying for Discretionary Housing Payments to secure or maintain accommodation.
Requirements:
Experience working in a customer service environment, particularly with vulnerable clients or those with complex needs.
Knowledge of housing-related services, tenancy management, or similar fields.
Strong financial and legal awareness, with the ability to provide basic financial advice.
Excellent communication and negotiation skills, with the ability to mediate between landlords, tenants, and council services.
Proficiency in Microsoft Office and the ability to maintain accurate records and case notes.
Ability to travel for home visits and attend multi-agency meetings as required.
Enhanced DBS check required.
If you are interested in this position and meet the above criteria, please send your CV now for consideration.
For more information, please contact George at Service Care Solutions on 01772 208 966 or email George.Westhead@servicecare.org.uk.
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The successful candidate will work directly to the Chief Technical Officer and Chief Information Security Officer with all IT and security aspects of the business such as:
Be the Single Point of Contact for any IT and security issue
Maintain and repair IT systems, integrate assets and devices
Work with users to identify issues and escalate to service providers
Work with Managed Service Providers to resolve incidents
Carry out technical projects
Be part of an incident response team where required
Develop their own technical, cyber and security skills
Training:Information Communications Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a 22 month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification. These block weeks will take place at either of our training centres, in Birmingham or Worcester, whichever is more suitable for your location.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.
Knowledge Areas Include:
Hardware and Networking
Software and Security
ICT Administration
Training Outcome:Upon successful completion of the apprenticeship there is an opportunity for the apprentice to become a full-time employee within the company as well as enhance their skills further.Employer Description:Level Peaks supply world class systems to UK Ministry of Defence, UK Police Forces, a range of NATO military forces and specialists who demand the best capability. Multiple International and Government agencies trust us to supply capability that works on time and on budget. The company provide and use technology in a broad range of exciting and novel contexts. Working Hours :Mon-Fri, shifts TBC.Skills: Communication skills,Organisation skills,Customer care skills,Creative,Analytical skills,IT skills....Read more...
Develop knowledge, skills and behaviours expected of a registered social worker across children, families and adult provision.
Inter-professional learning opportunities to deepen your understanding of your social work role in a multi-agency context.
Practice placements throughout the programme to gain real-world experience in diverse settings.
Dedicated service user and carer group supporting your learning.
Training:For more information about the course please see https://www.plymouth.ac.uk/study/apprenticeships/social-worker Training Outcome:On successful qualification, applicants will be able to register for the protected title of ‘Social Worker’ and will be eligible to apply for employment with Plymouth City Council’s Children Young People and Families Service.Employer Description:We are the local authority for Plymouth, providing services and information to many of the area’s 262,700 residents as well as businesses and visitors. We employ over 2500 members of staff in a wide range of occupations including health consultant, park ranger, children’s social worker, refuse driver, registrar, housing delivery officer and customer support assistants.
Plymouth City Council is an equal opportunities employer. All applicants will be considered for employment regardless of any of the protected characteristics.
As part of our commitment to promoting equality we offer guaranteed interviews to those who meet the essential criteria and are considered disabled, care experienced or are an Armed Forces Service Leaver within the last two years.Working Hours :Details of the working week for this role can be discussed with the team at DevProf@plymouth.gov.ukSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Physical fitness....Read more...
About the Service
An exciting opportunity has become available at Children’s Services, and we are looking for an Administrative Officer for a short break facility for young people and their families with specialist facilities.
About the Job
The successful candidate will provide a professional quality administrative service to residential services for children and young people.
What we are looking for from you
You will have experience of working in an office setting as well as a good understanding of the need for confidentiality. You will be responsible for maintaining spreadsheets and recording data accurately as well as the skill set of minute/note taking.
You will need to meet specific and challenging deadlines and follow set procedures and guidelines working with diverse workloads. You should also have an extensive knowledge of a variety of computer software packages, including Microsoft Office and Outlook.
The successful candidate will need to be flexible in order to meet the changing requirements of the service, remain calm under pressure and be committed to meeting the customer needs.
Must have DBS.
Candidate will need to have use of a car and be able to travel when needed.
If interested, please submit your CV and call Varsha on 02036913890 between 9am to 5pm Mon-Fri.....Read more...
Job Description
Service Care Solutions has a new and exciting opportunity which has become available working as a Business Support Officer with Cheshire west and Chester council.
Cheshire West and Chester council are currently looking for someone who is happy to work 37 hours per week.
What We’re Looking For
✅ Essential Skills & Experience: ✔ Strong administration and organisational skills. ✔ Experience using databases and Microsoft Office (Word, Excel, PowerPoint, Teams). ✔ Ability to work independently with discretion and accuracy. ✔ Experience handling sensitive and confidential information. ✔ Excellent communication and customer service skills. ✔ Ability to take high-quality minutes in complex meetings.
✅ Desirable Experience: 🔹 Knowledge of social care systems (CareFirst, Liquid Logic). 🔹 Understanding of the criminal justice system for young people. 🔹 Experience in local government or a similar setting.
Requirements
✔ Enhanced DBS check (Essential) ✔ Ability to travel between office locations as needed (Essential) ✔ GCSEs (or equivalent) in English & Mathematics (Essential)
APPLY NOW - Send your CV to John… John.deane@servicecare.org.uk
Why Service Care Solutions?
A Dedicated consultant specific to your area of work with up to date knowledge on markets and new positions.
We operate nationwide working with both public and private domains.
All Compliance paid for including DBS and Social Work registration.
We operate 3 payrolls per week
Bring your Job to us bonus of £250
Refer a friend Bonus of £250
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