An exciting opportunity has arisen for a Leasehold Sales Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Sales Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
? Handling enquiries and requests from the public, providing clear and professional guidance.
? Supporting residential conveyancing processes, including leasehold and freehold property sales.
? Maintaining accurate records in line with legal and organisational requirements.
? Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
? Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
? Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
? Proven experience in customer service, ideally within a housing or property environment.
? Strong knowledge of residential conveyancing processes and housing legislation.
? Hands-on experience with leasehold and freehold property sales.
? Skilled in Microsoft Office and confidence in using multiple IT systems.
? Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
? Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property mana....Read more...
An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
? Handling enquiries and requests from the public, providing clear and professional guidance.
? Supporting residential conveyancing processes, including leasehold and freehold property sales.
? Maintaining accurate records in line with legal and organisational requirements.
? Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
? Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
? Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
? Proven experience in customer service, ideally within a housing or property environment.
? Strong knowledge of residential conveyancing processes and housing legislation.
? Hands-on experience with leasehold and freehold property sales.
? Skilled in Microsoft Office and confidence in using multiple IT systems.
? Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
? Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and h....Read more...
An exciting opportunity has arisen for a Property Sales Manager to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Property Sales Manager, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
? Handling enquiries and requests from the public, providing clear and professional guidance.
? Supporting residential conveyancing processes, including leasehold and freehold property sales.
? Maintaining accurate records in line with legal and organisational requirements.
? Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
? Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
? Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
? Proven experience in customer service, ideally within a housing or property environment.
? Strong knowledge of residential conveyancing processes and housing legislation.
? Hands-on experience with leasehold and freehold property sales.
? Skilled in Microsoft Office and confidence in using multiple IT systems.
? Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
? Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property manage....Read more...
An exciting opportunity has arisen for a Leasehold Sales Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Sales Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Leasehold Officer to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Leasehold Officer, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36+ hours per week, Monday to Friday, including between the hours of 8am and 5pm (hybrid)
This role of Parking Appeals officer will pay between £26 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
An exciting opportunity has arisen for a Property Sales Manager to join a charitable organisation, committed to providing high-quality affordable homes in London. This is a2-3 month contract based role with possibility of extension not covering sick leave.
As a Property Sales Manager, you will be responsible for supporting leasehold property transactions and ensuring compliance with housing regulations. You will work closely with both internal teams and external stakeholders to facilitate the sale of properties.
Candidates must be available for an immediate start. This role offers a salary of £42,400 and benefits.
You will be responsible for:
* Handling enquiries and requests from the public, providing clear and professional guidance.
* Supporting residential conveyancing processes, including leasehold and freehold property sales.
* Maintaining accurate records in line with legal and organisational requirements.
* Preparing written communications, producing meeting minutes, and liaising with various stakeholders.
* Managing workloads effectively to meet deadlines while maintaining attention to detail.
What we are looking for:
* Previously worked as a Leasehold Sales Officer, Leasehold Officer, Leasehold manager, Leasehold Property Officer, Housing Sales Officer, Property Sales Officer, Property Sales Manager, Housing Officer, Housing Sales manager,or in a similar role.
* Proven experience in customer service, ideally within a housing or property environment.
* Strong knowledge of residential conveyancing processes and housing legislation.
* Hands-on experience with leasehold and freehold property sales.
* Skilled in Microsoft Office and confidence in using multiple IT systems.
* Understanding of landlord, tenant, and leasehold responsibilities and their practical application.
* Familiarity with political and regulatory factors affecting the housing sector.
This is a fantastic opportunity to advance your career in property management and housing services.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
Resident Liaison Officer (Passive Fire Protection) - £30,000 per annum - Permanent Passive Fire ProtectionLocation: Central London Employment Type: Monday - Friday, Full-Time Are you a people-focused professional with a passion for supporting residents through essential building safety improvements?CBW is looking for a confident, organised, and compassionate Resident Liaison Officer (RLO) to join our growing Passive Fire Protection team. You’ll be the face of our fire safety projects, helping residents understand the works taking place in their homes and ensuring work is carried out smoothly, safely, and respectfully. About the Role As a Resident Liaison Officer, you will be the key link between site teams and the residents affected by passive fire protection works, including firestopping, fire door upgrades, and compartmentation improvements. Your role is essential in ensuring clear communication, minimising disruption, and maintaining trust throughout the project. Key ResponsibilitiesBe the first point of contact for residents during passive fire protection worksExplain the nature of fire safety works clearly and confidentlyArrange and manage access appointments with residentsSupport vulnerable residents and handle concerns around safety, disruption, or noiseWork closely with site managers and operatives to coordinate daily activitiesKeep detailed records of visits, communications, complaints, and resolutionsEnsure all homes are left clean, secure, and compliant following worksGather resident feedback to help us improve our serviceWhat We’re Looking ForExperience as an RLO, Housing Officer, Customer Liaison Officer, or similarExcellent communication and interpersonal skillsStrong organisational and admin abilitiesAbility to handle sensitive conversations and work with vulnerable residentsBackground in construction, social housing, or fire protection What's on offer?Work with a dedicated team committed to improving building safetyOpportunities for training and development in passive fire protectionA supportive and collaborative work environmentHow to Apply If you’re passionate about delivering great customer care and want to help make homes safer for residents, we’d love to hear from you.Apply today by sending your CV to Stacey at CBW Staffing Solutions.....Read more...
Duties will include:
Work alongside the Fostering Marketing Officer to set up events across the City. This will involve communicating with the Marketing Officer and suppliers for these events
Providing a high-quality and efficient general administration support service
Communicating with members of the public, the call centre and internal and external agencies to ensure the best service is delivered
Maintaining specific databases, inputting and extracting data
Maintaining up-to-date, accurate, and quality data on appropriate systems and more
Processing invoices
Training:
Business Administrator Level 3 Apprenticeship Standard
End Point Assessment (EPA)
Functional Skills in maths, English if required
Regular training and development sessions to meet the needs of the employer and the apprentice
On and off-the-job training and location to be confirmed
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Employer Description:Hull City Council's Fostering professional practice team provide efficient, customer focused administration support to Adult, Children and Family Services.
The team provides a high quality and efficient general administration support service, communicating with members of the public, the call centre and internal and external agencies to ensure best service is delivered.
The team also ensure that an effective range of services for children are planned, actioned and reviewed in accordance with statutory and information governance procedures.Working Hours :Monday to Friday times to be arranged.Skills: Communication skills,IT skills,Organisation skills,Problem solving skills,Administrative skills,Non judgemental....Read more...
Assist in maintaining key compliance and administrative records, including training files, digital HR documents, calibration data and controlled company documentation.
Support the Systems & Compliance Manager with internal audits, monthly verification checks, new starter inductions and routine compliance monitoring activities.
Help with tasks related to data privacy, Health & Safety and environmental management (ISO 14001), including updating logs, preparing documentation and supporting ESG-related activities.
Contribute to managing internal and external document databases, ensuring accuracy, good version control and timely updates to the Quality Management System.
Liaise with other departments such as Planning, Warehouse and Customer Support to support smooth operational workflows and resolve day-to-day queries.
Assist in the raising, logging and documenting of complaints and non-conformances, helping the department drive continuous improvement across the business.
Support ongoing housekeeping and 5S activities, helping embed strong quality, safety and compliance standards throughout the organisation.
Training:Training will take place once a month at the Worcester campus.Training Outcome:Upon successful completion of the apprenticeship, the candidate may progress into a full-time Systems & Compliance Officer position within the company. In this role they would support quality management, auditing, data protection, and regulatory compliance activities.
There is also potential for further professional development, including: Internal auditor training (ISO 13485, ISO 14001, or specific process audits), Health & Safety qualifications (such as IOSH or NEBOSH), Data privacy and GDPR training (e.g., Data Protection Officer skills). Opportunities to specialise in compliance, documentation, quality assurance, or continuous improvement as the company grows.Employer Description:Hugo Technology Ltd is a specialist UK-based service provider supporting original equipment manufacturers (OEMs) and healthcare providers with the full lifecycle of medical and laboratory device services. We deliver fast, high-quality maintenance, calibration, repair, swap-out and de-commissioning services via a national network of over 40 field and workshop engineers.
Operating under a regulated quality framework and in line with industry standards for medical device servicing, we emphasise reliability, traceability and documentation throughout every project.
Our headquarters are in Bromsgrove, Worcestershire, and we partner with leading OEM brands across the UK to deliver responsive support and flexible service models.Working Hours :08:00 - 16:30, Monday - Friday, 30 mins unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Logical,Team working,Initiative,Patience,Physical fitness,Methodical....Read more...
To undertake supervised work-based learning in the Private Sector Housing service area
To attend and pass the Level 4 Regulatory Compliance Officer apprenticeship course with CSA Learning from January 2026 to March 2028
To manage own case load
To assist other officers in their duties
To attend appropriate training courses as required
Assist with investigations and enforcement relating to Private Sector Housing
Undertake property inspections, surveys, and assessments under supervision
Draft correspondence, legal notices, and schedules of work
Maintain accurate records and case files using relevant IT systems
Support the team including phone/email handling
Training Outcome:
To have a career as Regulatory Compliance Officer in housing enforcement and regulation
Employer Description:It’s an incredibly exciting time to work in Dudley Council as we embark on numerous multi-million pound regeneration schemes which will be real game-changers for the borough. In addition to the exciting schemes such as the Midland Metro we also have the ongoing and very serious challenges of ensuring vulnerable people across the borough receive the services they deserve.
At Dudley Council we have a ‘one council’ ethos that builds an effective and dynamic organisation which grows the economy and creates jobs, creating a cleaner and greener place and supports stronger and safer communities.
We are rightly proud to be the historic capital of the Black Country and, working with our partners, Dudley Council is also committed to looking forward and helping to deliver our borough vision of ‘Forge a Future for all’ www.dudleyboroughvision2030.org.uk
We ensure communities influence council decisions and are committed to delivering services in partnership with communities. We provide flexible and responsive service in partnership and help communities help themselves.
In joining a local authority that serves 320,000 residents you will become an integral part of a council that:
• is ready to embrace change, providing an environment in which you will be encouraged to make your mark
• is aware of its key challenges and the need for a new energy to innovate the council, in order to find cost effective ways of delivering services
• has aligned its political and managerial leadership structures and is committed to protecting, securing and transforming the lives of children, families, the vulnerable and older people
• wants borough residents to have their say through our community forums
• dedicates time to meaningful consultation and listen to the views of our residents
• is working with the community to encourage active involvement of our residents
We want to leave a legacy of a better future for the borough that reflects Dudley borough’s potential and harnesses the ambitions of the people we serve. For more information see our Council Plan www.dudley.gov.uk/council-community/plan-policies-and-strategies/council-plan, Dudley Borough Vision for 2030, Forging a Future for All www.dudleyboroughvision2030.org.uk and key information about the borough and its communities at All about Dudley Borough www.allaboutdudley.infoWorking Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
MAIN DUTIES:
To ensure that all telephone & email enquiries and complaints are correctly logged and actioned within SLA throughout the case life cycle, ensuring all call flow and escalation processes are followed
Accurately process customer orders in a timely fashion to meet export, warehouse and delivery cut-off times.
Raising all customer credit notes.
Assist customers in making purchasing decisions.
Providing a focused and timely quotation service, including discounts and ‘Specials’
To support and investigate all after-sales activities, including POD’s, invoice discrepancies, warranty claims and damages.
Provide technical support for all product ranges.
Identify opportunities to enhance the customer experience.
To comply with all data protection regulations.
The jobholder is expected to be fully flexible to ensure that customer service levels remain unaffected at all times.
Training:All training will take place in the workplace.
A TDR training officer will visit you every month to assess you on the job.Training Outcome:Full-time position upon completion of the apprenticeship, for the right person.Employer Description:We are Purmo Group. From 72 years of development, acquisition and growth, we can offer products and systems for every part of the generation, distribution, emission and control of indoor heating and cooling, as well as having the foremost experience in the design, installation and performance of complete systems.
So, we don’t just see our business in terms of our high-performing, responsibly designed products. We aim to see them combined into whole solutions for more efficient buildings – whether it’s us who designs them or the professionals in the installation industry that we support.Working Hours :Monday to Friday,
8.30 - 4.30pm or 9am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative....Read more...
As an Automotive Apprentice, you’ll learn hands-on from experienced technicians while working toward your qualification. Your training will include:
Assisting with mechanical repairs, fault-finding and diagnostics
Carrying out vehicle servicing to manufacturer standards
Supporting qualified testers during MOT preparation and testing
Using workshop tools and equipment safely and effectively
Delivering great customer service and maintaining a clean, organised workspace
Training:Level 2 Autocare Technician apprenticeship, including Functional Skills in English and maths if required.
What attendance is required?
Attendance at College will be required on weekly on a weekday. Time spent training will come under the working hours per week. Your Apprenticeship Liaison Officer will liaise with you to set up mutually convenient times for consultation and assessment visits at your place of work.
It is a Government requirement for you to spend 6 hours a week working towards your “Off the Job Learning” – off the job learning can consist of college attendance, coursework, project related work, employer training, mentoring and coaching.Training Outcome:You can go on to study the Level 2 IMI in MOT Testing (Classes 4 & 7).Employer Description:Hampshire Vehicle Repairs (HVR) has been keeping drivers safely on the road since 1969, earning a strong reputation for quality, reliability, and friendly service. Our Daedalus site, open for the last 6.5 years, continues that legacy—offering everything from mechanical repairs and servicing to MOTs and bespoke camper-van conversions through HVR Customs.Working Hours :Monday-Friday 8:30am-5:30pmSkills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Team working,Initiative,Non judgemental,Patience,Physical fitness,Reliability,Good timekeeping....Read more...
Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative process whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services. Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.The objective of the role will be to support departments heads to ensure outstanding customer services are provided to customer and supply chain partners. Your day-to-day responsibilities will include engaging with and supporting members; drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members; compiling management, operational, and supply chain reports; the identification of potential new members as well as competitor analysis; attending member and operational meetings; spend monitoring; attending conferences and events; drafting social media content and managing bulk email communications; maintaining audit files; taking ownership of the accounts of smaller members; supporting contract pack creating; and identifying additional opportunities with which to support members.BackgroundThe role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include:
Customer Services / Account Management – A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
Administrator/Executive Assistant – Experience in taking responsibility of the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
Self-starter with a positive approach with a background in customer services or account management.
A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
Strong MS Office skills.
Highly Desirable / Will Strengthen Application
Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
A base understanding of procurement
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in London, some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot!
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Key Responsibilities
1. Office Administration
Answer incoming calls, emails, and enquiries, ensuring polite, professional communication at all times.
Maintain the office environment, ensuring supplies are stocked and the workspace is organised.
Assist with general clerical duties such as printing, scanning, filing, and preparing documents.
Compliance & record keeping
Support the Admin & Compliance Officer in maintaining accurate staff files in line with CQC standards.
Track compliance renewals (DBS, training, right-to-work, references, etc.).
Assist with preparing documents for inspections, audits, and quality reviews.
Maintain digital and paper records in accordance with Inna Care’s Record Keeping Policy.
2. Scheduling & Operations Support
Assist the rota/scheduling team with data entry, updates, and communication to carers.
Monitor Careberry updates and follow up with carers where necessary.
Help coordinate meetings, staff inductions, and training sessions.
3. Finance & Invoicing Support
Assist with preparing weekly and monthly timesheets.
Support the finance team in raising invoices, reconciling information, and updating Xero where required.
Maintain accurate records for payroll and client invoicing.
4. Communication & Customer Service
Provide excellent customer service to clients, families, carers, and external partners.
Support referral processing and send completed forms to office@innacare.co.uk.
Draft and send letters, notifications, and updates as required.
5. Marketing & Social Media Support (Optional)
Assist the Marketing Manager with content scheduling, posting updates, or preparing basic promotional materials.
Support internal communications for staff newsletters or announcements.
Training:Off-the-job training at Newham College's apprenticeship centre.Training Outcome:Excellent career prospects for the right person to progress.Employer Description:Inna Care is a high-quality homecare provider delivering compassionate and person-centred care across Havering and Essex and surrounding areas. We work in partnership with local authorities, the NHS, and community organisations to ensure that every client experiences dignity, safety, and wellbeing at home. Our Romford office supports all operational, administrative, and compliance functions to keep our service running smoothly.Working Hours :Monday–Friday, 9:00am–5:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
0-3 Months
Learn and understand admissions processes, including application handling and interview scheduling.
Assist with data entry and maintain accurate student records using systems such as ProSolution.
Provide excellent customer service by responding to enquiries from prospective students via phone and email.
Familiarise yourself with safeguarding, data protection, and confidentiality policies.
Learn and use the software packages used within Admissions for customer service and nurturing experience.
Daily office support, answering the telephone and taking messages for the Admissions team.
Helping with visitor liaison at events, welcoming guests.
Contribute, test and analyse our new nurturing journey for prospective students.
Undertake mystery shopper competitor analysis of other Admissions experiences at wider organisations such as application forms, customer service experiences etc.
3-6 Months
Support bursary and grant applications by checking documentation and updating records.
Assist with organising and supporting open events and enrolment days.
Generate basic reports on application progress and student data for the Admissions Officer.
Help monitor application status and follow up with applicants to ensure smooth progression.
Support with transport initiatives such as renewing of bus passes termly and the distribution of them to current students
Support grants and bursary processes in respect of full-time and part-time applications.
6 – 12 Months
Take ownership of specific administrative tasks within the admissions cycle.
Contribute to continuous improvement by suggesting ways to enhance the applicant experience.
Gain confidence in providing Information, Advice & Guidance (IAG) to prospective students.
Support interview scheduling and communication with applicants and staff.
Acquire income data and other information relating to student applications as necessary in line with relevant policies in a timely manner.
Attend training and meetings to keep up to date with current procedures and legislation as required.
Maintain an up-to-date knowledge of the FSM and bursary eligibility criteria as published by the Department for Education and ensure compliance.
Drive a culture of excellent customer service for prospective families and students, ensuring a first-class end-to-end customer journey throughout and successfully converting interest into admissions into enrolment.
Training:
Business Administrator Level 3 Apprenticeship Standard.
One day every two weeks at Telford College.
Assigned mentor within the workplace.
Assessor visits from Telford College.
Training Outcome:Upon successful completion of the apprenticeship, there may be opportunities to apply for permanent roles within the college or progress into other areas.Employer Description:Telford College are an ambitious and supportive further education provider that have students and employers at the heart of all that we do. We are keen to continue to develop opportunities to serve our community and residents and have teams of staff across a variety of departments who focus on expanding the provision on offer.Working Hours :Monday - Thursday, between 8.30am - 5.00pm. Friday, between 8.30am - 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Creative,Patience....Read more...
Duties and Responsibilities:
Provide a welcoming and efficient reception service, receiving parents and other visitors, filtering telephone calls, taking and distributing messages as required, processing enquiries when appropriate.
Ensuring that the Reception area always looks professional and welcoming.
Undertake general office duties, including maintaining and updating manual and computerised records and filing systems, e.g. pupil admissions records, photocopying, collating and word processing.
Assist with ordering of milk/uniform and keep up-to-date and accurate records.
Assist the Admin Officer in ensuring that all pupil data is recorded on the database and kept up to date at all times.
All pupil admissions and leavers, emergency information and all statistics and returns to the Local Authority are promptly made.
Book appointments, arrange meetings and maintain diaries as directed.
Assist in processing the incoming and outgoing post. To maintain the confidentiality of information in line with the Data Protection Act 1998 and the security of office systems, records, files and equipment. Assist with ordering procedures as requested, take delivery of post and parcels, ensure prompt and safe storage, checking delivery and alerting relevant staff of arrival.
Assist the Admin Officer with all school meal procedures, including registers, collection and reconciliation of cash and its security until collection. Control and notify relevant departments of the number of meals required. Liaise with the Local Authority regarding free meals allocations and update information on the pupil database.
Assist with the administrative arrangements for school trips. Answer questions and assist parents with the Parent App used to charge for dinner money/trips/milk/uniform etc.
Collect cash for the various school schemes and activities, maintain appropriate records and ensure the proper procedures are followed in accordance with Coventry City Council finance procedures.
Assist with procedures to ensure parents attend or provide authorisation for school medicals, contact parents to ensure hospital attendance in the event of a child’s illness or accident.
Assist with the issuing of reports to parents and clerical arrangements for curriculum matters.
Oversee children's play activities during morning club / lunchtime, ensuring they are safe, fun, and educational; liaise with parents, teachers or healthcare professionals, and handle administrative tasks.
Training:The apprentice will undertake and complete the required elements of the apprenticeship framework, which includes:
NVQ in Business Administration
Employment Responsibilities and rights.
Functional Skills in numeracy and literacy where an exemption has not been made.
The apprentice will attend college/online study sessions as required.
Will work with an assessor/mentor to develop a work-based portfolio.
Undertake work-based assessments.
Complete assignments/projects relating to their apprenticeship framework.
Present evidence portfolios for assessment within specific time frameworks.
The apprentice will develop skills, knowledge and experience in all aspects of the role of a Business Administration Apprentice through on-the-job training, attending training/study sessions and completion of the apprenticeship framework.
Training Outcome:It is hoped, but not guaranteed, that a full-time offer of employment will be made upon successful completion of the apprenticeship.Employer Description:At Edgewick, we are proud of the support we offer every child throughout their time with us, helping them to achieve their full potential. We believe that when children feel safe, valued, and supported, they thrive - and that’s exactly what we aim to provide every day.
We take the time to get to know each child and their family, creating a strong sense of community where pupils feel confident, happy, and ready to learn. Our school is often praised for its calm, inclusive atmosphere, where children of all backgrounds learn and play together harmoniously.Working Hours :20 hours per week, Term Time Only, plus training days. Monday to Friday, one post will be 8am to 12pm, one will be 12pm to 4pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a member of the school administration team, your main jobs and duties will consist of:
Answering the telephone to take and relay messages
Keeping a ‘to do list’ and completing tasks efficiently and in a timely fashion
Dealing with queries from parents and visitors to the school
Word processing/ accurate data entry
Filing/ Photocopying
Dealing with incoming/outgoing post
Cash handling and balancing
Using software and systems (with training)
Producing the weekly school newsletter (with training)
Placing orders with suppliers, chasing items not delivered, liaising with staff and suppliers around orders.
Following procedures, being organised and recording accurately
Undertake relevant and appropriate training related to the role as part of your personal development
To undertake tasks keeping data protection and safeguarding in mind at all times
Attend meetings
Flexible to provide admin support to various team members
Being committed to safeguarding and promoting the welfare of children and young people. Any disclosures or concerns to be reported to the school’s safeguarding officer
To carry out any other duties relevant to the post
Training:
The apprenticeship training will be delivered in the workplace, as you will receive regular visits from a college assessor
Training Outcome:
This apprenticeship is a fixed term 15 month contract and at the end you will gain a Level 2 Customer Service Practitioner Qualification
However, the skills, knowledge and experience gained in this apprenticeship will allow you to gain future opportunities in the sector
Employer Description:Sandwell is a large, multicultural metropolitan borough situated in the heart of the Black Country, to the west of Birmingham, within the West Midlands conurbation and with a population of over 280,000. The Council is one of the largest employers in the Borough with employees in a variety of occupations, providing a comprehensive range of services. For more information about Sandwell Council’s apprenticeship programme and our recruitment process please visit our YouTube channel. Find out more information on Sandwell’s Values and Behaviours on the council’s webpage. For more information on careers in local government you can view a copy of the Local Government Career Guide.Working Hours :Monday to Friday
Between 8am and 3.30pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Adhere to data protection,Safeguarding,Empathy,Reliability,Friendly,Professionalism....Read more...
Main Duties
To support the Participation team (Participation Lead and Participation Officers) in developing opportunities for children and young people to have their voice heard including surveys, forums and consultation events, ensuring children and young people have a variety of ways to be involved.
Support with the marketing and promotion of the Participation Service ensuring young people have access to up-to-date information via different communication method such as newsletters, social media and online platforms.
Support the delivery of a programme of participation events and activities for children and young people to promote engagement including Summer Activity sessions, Care Leavers Week and Christmas Celebrations:
Promote and develop the participation of children and young people who wish to become involved with or are currently involved in participation activities.
Maintain regular contact with children and young people, encouraging and valuing their contributions and keeping them informed of developments and outcomes of their involvement.
Support the Cared For and Care Experienced Councils, including the recruitment, of new members, facilitating meetings and organising opportunities for young people to meet with other cared for and care experienced children and young people.
Support young people to meet regularly with managers and senior leaders to have their views heard by decision makers.
Work with Carers, Children's Social Care Staff and other professionals to encourage active participation by all children and young people, ensuring sessions are inclusive and those that are heard to reach (e.g. those living out of borough, children with complex needs or for whom English is a second language) are given the opportunity to participate.
Support the involvement of young people in participation programmes such as Co-Inspectors, Youth interview panels and delivering training to professionals.
Be responsible for maintaining accurate information relating to the participation service.
To report safeguarding issues to the Participation Lead.
Attend regular supervision sessions.
Make use of all available learning and development opportunities.
To undertake any other duties as directed to meet the needs of the service.
Training:
Level 3 Youth Support Worker Apprenticeship Standard
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on-programme support from an Apprenticeship Officer and Careers, information, advice and guidance support during the last 2 months of their Apprenticeship contract
Job-seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme. Inclusive Recruitment - We are proud to be an organisation which embraces diversity and difference. We employ colleagues who each bring their own unique skills to deliver an excellent service to our customers. We always recruit the most talented people for any role, regardless of age, disability, gender reassignment, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sexual orientation. We aim to be reflective of the communities that we operate in. We promote diversity and encourage applicants from all backgrounds. Visit Inclusive Recruitment (sefton.gov.uk) for further information regarding the Council’s approach to Inclusive Recruitment. Equal Opportunities Please note that all disabled applicants who meet the essential criteria for these jobs (as given in the Person Specification) and who want to apply under the Disability Confident Scheme will be invited to interview.Working Hours :Monday - Friday, 9.00am - 5.00pm (7.20 hours per day on a flexitime basis) and will be required to work some evenings and occasional weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Number skills,Team working,Creative,Initiative,Patience....Read more...
As an Accounts/Finance Assistant apprentice, you will play a key role in supporting the finance team with day-to-day financial operations. Your tasks may include:
Processing and recording financial transactions, such as invoices, purchase orders, and receipts
Assisting with bank reconciliations and ensuring records are accurate and up to date
Supporting the preparation of monthly financial reports and spreadsheets
Managing and maintaining organised financial filing systems, both digital and paper-based
Communicating with suppliers and customers to resolve invoice or payment queries
Assisting with VAT returns and other regulatory compliance tasks under supervision
Inputting data into accounting software and updating internal financial systems
Supporting the wider finance team with ad hoc administrative tasks as required
This role offers a great opportunity to gain hands-on experience while developing essential skills in a busy finance environment.Training:The apprentice will receive a combination of on-the-job training and structured learning to support their development. Training will be delivered both in the workplace and through a recognised training provider.
Off-the-job training will take place either remotely or at On Course South West.
The remaining time will be spent working within the finance team, applying skills in a real business environment
The apprentice will follow a structured training plan covering key topics such as bookkeeping, financial documentation, and use of accounting software
Regular reviews will take place between the employer, apprentice, and OCSW to ensure progress and support is aligned
This blended approach ensures the apprentice gains both practical experience and theoretical knowledge to successfully complete the Level 2 AAT qualification.Training Outcome:Upon successful completion of the Accounts/Finance Assistant apprenticeship, the apprentice may progress to the Level 3 AAT Advanced Diploma in Accounting, further developing their skills and knowledge.
With continued study and experience, there are opportunities to pursue roles such as:
Assistant Accountant
Finance Officer
Payroll Administrator
Bookkeeper
In the longer term, apprentices can work towards full AAT membership (MAAT) or continue onto chartered accountancy qualifications such as ACCA, CIMA, or ICAEW, opening doors to senior finance positions such as Management Accountant or Finance Manager.
This apprenticeship provides a strong foundation for a successful career in accountancy and finance.Employer Description:The Inclusivity Group is committed to providing inclusive, person-centred services that empower deaf, disabled, and elderly individuals to live fulfilling, independent lives. We place quality, innovation, and care at the heart of everything we do, creating a supportive environment for both our clients and our team. Our group is made up of three distinct but complementary organisations: Complete Communication, Complete Independence, and Complete Training. Together, these businesses enable us to deliver a seamless, wrap-around service that supports people across communication, independent living, and lifelong learning. Our journey began in 2019 with the founding of Complete Communication by two directors determined to raise standards of support. Despite launching during a global pandemic, the company quickly grew and expanded nationwide. In 2023, we proudly joined forces with Complete Independence and Complete Training to form The Inclusivity Group, strengthening our ability to offer holistic and accessible services. Our vision is to empower people to engage, interact, and feel valued within society. Our mission is to ensure that everyone has the opportunity to be an equal and active member of their community.Working Hours :Monday to Friday, between the hours of 8:30am and 5:30pm (to be discussed at interview).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
We are seeking to expand our administration team to include an Apprentice Administration Officer.
The role would suit someone who is passionate about administration and eager to start or progress their career within a school environment. To provide support for the main school support services – administration, student services and finance.
Entry Level requirements apply which in this case are GCSE Maths and English at level 4 or above, or equivalent. You will be supported and allowed the time to complete your Level 3 Business Administration Apprenticeship, which is delivered by training specialist CMS Vocational Limited.
What we’re looking for
Someone with:
A good level of ICT skills
Ability to organise
Ability to work flexibly
Ability to input data accurately
What the role involves:
Provide administrative support for the main school support services
Undertake general admin work such as drafting letters, photocopying, laminating, filing and record keeping in line with current GDPR requirements
Produce communications home across all comms outlets (emails, letters etc)
Support the set up and maintenance of student records, (primarily) on the Management Information System (MIS), including admissions, EHCP and other relevant data from previous schools
Ensure MIS is correct before Census collection
Support in the completion of year-end routines and updating documentation and systems as required
Maintain student data following ad hoc requests (email, Arbor etc) and annual data collection exercise
Update student records with specific notes / queries if required
Provide administration support during Exam periods
Support with all administration tasks in relation to the new intake of students into Year 7
Support with the delivery of trips and events including promotion on social media
Support the Comms Team in the delivery of high-quality events including performances, open evenings and community events
Undertake reception duties including answering routine telephone calls, face to face enquiries from visitors and students, and signing in visitors
Sort and distribute incoming and outgoing post
Arrange refreshments for meetings and events
Support the Pastoral and Curriculum teams in ad hoc administration as required including designing, preparing and maintaining displays
Support with taking photographs for a range of purposes including social media
Provide support to the Reprographics section
Improve both the quality and speed of task completion as your training progresses, and your understanding deepens
Through management and prioritization of workload, take responsibility for completing apprenticeship coursework on time, maintaining up to date evidence for assessments, and put into practice learning
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by the organisation, which is relevant to your post within the school, to meet the overall business objectives. Training:As a Business Administration Apprentice, you will complete the following qualifications as part of your Apprenticeship:
Level 3 Business Administrator Standard ApprenticeshipYou will also develop the skills, knowledge and behaviours required to work within an office environmentThis apprenticeship is delivered in the workplace and 20% of your working time will be dedicated towards training and learning new skillsYou will be allocated a tutor who will provide you with personal support and assessment at pre-arranged timesAssessment is through a variety of methods including observations in the workplace, witness testimonies, product evidence and professional discussions. All evidence will be logged to your electronic portfolioTraining Outcome:Progression to a permanent role upon completion of the apprenticeship for the right applicant.Employer Description:Discover Honley High School, where our past informs our future, and every student’s journey is celebrated.
Welcome to Honley; a school where a rich heritage and forward-thinking vision converge to create an exceptional educational experience for all our students.
Our history is a tapestry of tradition and transformation. Originally founded as a grammar school, the pursuit of academic excellence continues to underpin our ethos today and ensure that we remain a beacon of quality education I the heart of our community.
At Honley, we believe in the holistic development of our students. Our dedicated and highly skilled staff are passionate about fostering a supportive and inclusive environment where each student is encouraged to soar. Our curriculum combines traditional academic disciplines with innovative learning opportunities that prepare our students for the complexities of a constantly changing world.
Beyond the classroom, our vibrant extracurricular programs provide a wealth of opportunities for students to explore their interests, develop new skills, and form lasting friendships. Whether through sports, arts, community service or leadership activities, we strive to nurture well-rounded individuals, ready to make a positive impact on society.
As we look forward, Honley High School remains steadfast in its mission to cultivate a love of learning, a spirit of curiosity, and a dedication to excellence. We invite you to join us in continuing this proud tradition, as we prepare our students to meet the future with confidence, resilience, and a commitment to striving for the highest in all they do.Working Hours :Monday - Friday - 37 hours per week term time only (38 weeks). Monday to Thursday 8am to 4pm and Friday 8am to 3pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Initiative,Non judgemental,Patience,Good attendance record....Read more...
