Name of role holder: Executive Driver & Commercial Support RepresentativeReport to: Chief Commercial OfficerDepartment: SalesDivision: Trade SalesBased: Lordswood and CapstoneSalary: £35k-£40k +++Purpose of role:To provide professional, safe, and reliable transportation for the Chief Commercial Officer (CCO), ensuring efficient travel throughout the UK while maintaining the highest standards of discretion, confidentiality, and professionalism. When not engaged in driving duties, the role will support the Senior Commercial Team in the coordination and delivery of key sales activities. Responsibilities will include customer relationship management (CRM) administration, sales reporting, customer contact planning, account analysis, territory planning, meeting preparation, and supporting commercial projects. The role will also provide assistance during customer visits and meetings, gaining exposure to key account management and business development activities. This position is designed as a development opportunity for an individual with some sales, customer service, account management, or business development experience who wishes to build a long-term career in commercial sales. Through structured development, customer exposure, and mentoring from the Commercial Leadership Team, the successful candidate will be expected to progress towards an Area Sales Manager position as their experience and capability develop.Executive Driver DutiesProvide safe, professional and punctual transportation for the Chief Commercial Officer throughout the UK.Plan routes efficiently, considering traffic, weather and scheduling requirements.Maintain flexibility to support early morning starts, late finishes and occasional overnight stays.Ensure the executive vehicle is maintained to the highest standards of cleanliness, roadworthiness and presentation.Conduct routine vehicle inspections and coordinate servicing, MOTs and repairs.Manage travel itineraries and support the coordination of appointments and meetings where required.Assist with transportation of documents, materials and equipment needed for business meetings.Represent the company professionally when interacting with customers, suppliers and stakeholders.Commercial & Sales DutiesSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives.Confidentiality & Professional ConductMaintain absolute discretion regarding all business information, discussions, customer data and commercially sensitive matters.Handle confidential documents and information securely at all times.Demonstrate professional judgement and integrity when exposed to strategic, financial and organisational information.Act as a trusted representative of the Chief Commercial Officer and the wider business.Knowledge, Skills & ExperienceEssentialSupport the Senior Sales Team with CRM data management, customer records, opportunity tracking, and pipeline reporting.Assist in the preparation of sales forecasts, territory plans, customer reviews, and business reports.Coordinate customer appointments, visits, and follow-up activities.Prepare meeting packs, presentations, and commercial documentation.Support key account management activities and maintain regular contact with customers.Conduct market and competitor research to identify commercial opportunities.Assist with lead generation and prospect identification activities.Attend customer visits and meetings alongside senior sales colleagues to gain commercial experience.Maintain accurate records within company CRM systems.Support sales campaigns, product launches, and commercial initiatives. Personal AttributesExperience using CRM systems.Experience within construction, manufacturing, engineering, industrial, or distribution sectors.Knowledge of sales processes and customer account management.Experience supporting senior managers or directors.The ability to remain calm and professional under pressure.....Read more...
Tenant Liaison Officer - Inverness - Salary up to £35,000 DOE CBW are currently recruiting for an experienced Resident Liaison Officer to join a leading Renewables team based in Inverness. The role is focused on ensuring residents are kept fully informed, supported and engaged before, during and after works take place. The successful candidate will build strong relationships with residents, respond to queries and concerns, coordinate information with project teams, and help minimise disruption associated with construction activities. This is a Inverness based position with regular travel throughout the north of Scotland, reflecting the geographical spread of current and future projects. Key Responsibilities:Act as the principal contact for residents throughout the lifecycle of works.Provide clear, accurate and timely information regarding planned works, programme dates, access requirements, progress and completion.Build positive and professional relationships with residents, maintaining trust and confidence throughout the project.Identify resident concerns at an early stage and ensure appropriate action is taken.Communicate changes to programmes, working arrangements or planned activities promptly.Ensure residents understand what to expect before, during and following works to their property or communal areas.Undertake regular visits to properties and residential areas affected by project activities.Engage directly with residents to understand their experience and identify any issues requiring attention.Record and follow up resident queries, requests and concerns through to resolution.Identify individual circumstances or additional support requirements and ensure these are communicated to the appropriate members of the project team.Arrange and participate in resident information meetings, briefings and engagement sessions.Prepare and distribute relevant project information and updates.Support residents in understanding project schedules, key milestones and expected completion dates.Receive and manage resident complaints and concerns in a professional and constructive manner.Work with the relevant project, site and management personnel to investigate and resolve issues.Keep residents informed of progress where an issue cannot be resolved immediately.Monitor outstanding matters and ensure appropriate follow-up takes place.Escalate significant, recurring or unresolved issues to the appropriate level of management.Report hazards, incidents, environmental concerns or other matters requiring management attention.Person Specification:Excellent verbal and written communication skills.Strong interpersonal skills and the ability to establish positive relationships with a wide range of people.A professional, approachable and empathetic manner.Strong listening skills and the ability to understand and respond appropriately to resident concerns.Effective problem-solving and conflict-resolution skills.Ability to remain calm and professional when dealing with challenging situations.Strong organisational and administrative skills.Ability to manage multiple enquiries, priorities and deadlines.Good attention to detail and accurate record keeping.Previous experience in a resident-facing, customer service, community engagement or similar role.Experience within construction, housing, property, facilities management, refurbishment or a related environment would be advantageous.Understanding of the challenges and sensitivities associated with working in occupied residential properties.Experience of handling customer complaints, enquiries or service issues.Familiarity with maintaining electronic records and using digital systems.Salary & Benefits:Salary up to £35,000 DOEVan and fuel card.Ongoing training and professional development.Career progression within a growing renewable energy business.Company pension.Supportive team environment with a strong focus on quality, safety and continuous improvement.....Read more...
