Parking Appeals Officer
Must have good working knowledge on parking appeals
Key result areas/overview
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• Make suggestions for developing procedures to improve service delivery , customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To liaise with SMPP on financial issues and use the council’s ledger
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
You will be required to work 36 hours per week, Monday to Friday, Hybrid. Once to twice a month in the office.
This role of Parking Appeals officer will pay between £21.41 via umbrella
Hybrid working available.
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Parking Appeals Officer
Must have good working knowledge on Parking Appeals
Key result areas/overview:
Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at adjudication, attend seminars and other working groups and functions To report to the team leader on the requirements for appropriate stock for all functions, experience within appeals is essential for the role.
The Dimensions of this role
• To work within a team of officers providing the customer interface in parking services including correspondence ,appeals, permits, telephone calls , income, Invoicing , refunds ,complaints , courts bailiffs and data entry
• To represent the client at adjudication and other external functions such as benchmarking and working groups and attend seminars as appropriate
• To keep the team leader informed on cases , appeals win rates , problems with the computerised systems , process or procedures
• To hold a Traffic and Parking Legislation knowledge and to consider appeals following 'representations' in line with legislation.
• Responsible for decision making on whether the appeal is to be accepted or rejected.
• Make suggestions for developing procedures to improve service delivery, customer focus and efficiency
• To assist the team leader with reconciling payments received from various internal and external sources, trace errors and resolve
• To process payments received directly at the council
• To process refunds
• To provide the highest level of customer care as the first point on contact for teams dealing with all aspects for parking including complex and contentious cases
The candidate we need must be an excellent communicator with previous Parking Appeals experience of 6 months or more, you will have an eye for detail along with experience of working with computerised systems.
You will be required to work 36 hours per week, Monday to Friday, usually between the hours of 8am and 5pm or 9am and 6pm.
This role of Parking Appeals officer will pay between £26.83 an hour via umbrella
If this role is of interest to you or anyone you may know that works within the parking industry please contact the parking team at unity recruitment on 0203 668 5680 and press 1 for parking
*Unity offer referral schemes for all successful referrals at officer level**
*Previous Parking industry experience is essential for all parking vacancies**
....Read more...
Input data from a variety of sources and formats
Maintain data confidentiality and comply with GDPR policies and regulations
Ensure the completeness and accuracy of the data input into the student record system
Maintain and update student records, ensuring all records are accurate and all data sets and funding streams are correctly flagged
Accept room bookings for meetings timely
Accept authorised absences timely ensuring registers are correct re: attendance
Support the Timetabling Officer in checking, inputting and maintaining timetables
Support the Timetabling Officer in monitoring room utilisation
Support the Timetabling Officer with monitoring missing register marks and clearing missing register marks
Ensure any issues which could result in poor compliance are brought to the attention of the Timetabling Officer in a prompt and timely manner
Provide excellent customer service and respond promptly to teaching staff queries regarding their timetables or registers
Support in the allocation of rooms in line with agreed college policies
Assist the Timetabling Officer in the curriculum planning process
Have an awareness of all provision types offered by the college including Full-Time Classroom, Part-Time Classroom, Higher Education, Full Cost Delivery, Tailored Learning, Apprenticeships, and Workplace
Have an awareness of the funding rules for DfE, WMCA, HEFCE, Full Cost and Tailored Learning provision
Training:
1 day every 2 weeks at college (during term-time)
Work place mentor
College assessor
Training Outcome:Once completed there is oppertunity to develop further in the role and college. Employer Description:As Telford & Wrekin’s only further education college, we play an important role in supporting our local communities to thrive, working closely with local and regional employers.The college offers a broad curriculum including A levels, T-Levels, apprenticeships, university-level courses, adult training, specialist facilities for learners with high needs, and employability programmes to help people back into work. Working Hours :Monday - Thursday, 8:30am - 5:00pm.
Friday, 8:30am - 4:30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working....Read more...
Support Primary PE Co-ordinators in developing school sport and physical activity in their school, for both active and non-active populations
Organise and deliver school sports opportunities across local primary schools, actively involving appropriate local community sports clubs and leisure providers
Contribute to the administration, marketing and promotion of the service
Increase and improve the range of intra school sporting competition within primary schools across North Lincolnshire support, deploy and develop young people as leaders, coaches and officials
Deliver leadership programmes in primary schools in North Lincolnshire
Ensure the health, safety and welfare of young people engaged in the programme ensuring all safeguarding concerns are reported
Training:Community Sport and Health Officer Level 3.Training Outcome:You will gain a Level 3 Community Support and Health Officer qualification.Employer Description:North Lincolnshire Council have an aspiration to make North Lincolnshire the best place to live, work, visit and invest. We have built a strong working relationships in the pursuit of the realisation of this ambition and have delivered many successful employment and skills programmes over recent years, working hard to secure positive outcomes for our residents.Working Hours :37 hours per week - one day per week training, exact working days and hours TBCSkills: Communication skills,IT skills,Organisation skills,Customer care skills,Team working,Creative,Initiative,Patience....Read more...
The Business Administrator Apprentice is a key role within the Council’s Business Unit service, part of the Place & Growth Directorate. This role offers the opportunity to gain valuable experience within a busy team. You will be supported by a line manager, workplace mentor, Inclusive Employment Manager, and an Apprentice Programme Tutor.
On successful completion, the post holder will progress to the role of Customer Support Officer. The post holder may also be required to undertake additional duties appropriate to the role.
This is a hybrid role, working from a Council office and across the borough, with occasional home working where appropriate.
With appropriate support and supervision, the Apprentice will:
Support contract management officers with complaints, enquiries and service requests, ensuring they are handled efficiently and in line with procedures.
Maintain and update service systems, ensuring accurate records across collections, routes, assets, and service data.
Provide advice and guidance to residents and stakeholders on waste, recycling, and Place services.
Liaise with service teams and customer contact centre to resolve queries, missed collections, and service issues.
Support monitoring of contractor and service performance, identifying areas for improvement.
Collate and analyse service and performance data to support reporting and decision making.
Support ordering and purchasing processes, maintaining accurate financial and stock records.
Assist at events, presentations and engagement activities where required.
Support initiatives to improve service delivery and resolve collection issues.
Ensure compliance with Waste Management and Health & Safety legislation and support safe working practices.
Training:An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams. Delivery is to be discussed with the training provider and the hiring manager must suit operational needs.Training Outcome:On successful completion of the apprenticeship, the post holder will progress to the substantive post of Customer Support Officer.Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :The apprentice will work within standard Council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As a Policy Support Officer, you will be responsible for assisting the effective delivery of a range of routine business support activities as specified within the Policy Project and Assurance Team. These may include:
Key responsibilities include:
Financial Support
Inbox & Communications Management
Data Collection & Reporting
Project & Policy Support
Contractor Liaison
Compliance
Future Works & Public Information
This list is non-exhaustive but gives a general outline of the types of activities that fall within thedefinition of Policy Support. As an Apprentice Policy Support Officer, you will demonstrate excellent customer service at all times, interacting sensitively, professionally and maintaining confidentiality with both colleagues as well as customers as required.Training:
This apprenticeship will provide you with the Level 3 Business Administrator Apprenticeship
Training will be delivered by Heart of England Training
More information about this apprenticeship can be found here:
https://hoet.co.uk/apprenticeships-business-administration/Training Outcome:
This is a fixed term for 18 months. However, this can lead to a permanent position depending on course completion and performance
Employer Description:Warwickshire County Council is the local government authority for the county of Warwickshire, providing public services such as Social Care, Education, County Highways, Rural Services, Public Health, Fire and Rescue, plus much more. Since 2012 the Council has delivered a top class apprenticeship scheme, recruiting more than 380 apprentices, most of whom have been retained in further roles at the Council.Working Hours :Monday to Friday, generally 9.00am - 5.00pm, but in line with our flexible working policy.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative,Non judgemental,Patience....Read more...
Community Health and Engagement Officer (CHEO) £ 16.47 per hourPermanent, part time to Full time Hours availableMonday to Friday up to 8 Hours per day, flexible start timeWe have an exciting opportunity for a Community Health & Engagement Officer to join our Surrey Wheelchair Services in Woking . Ross Care is a fast-growing business and a leading provider of Wheelchair Services across the country. We work closely with NHS, Local Authority and Social Care Organisations providing a complete outsourced service driving high quality.As the Community Health and Engagement Officer you will create and manage a stakeholder relationship plan to ensure all key stakeholders are engaged and play an active role in the service provision. You will contribute to service quality assurance procedures, recruiting and leading a service users board, support our complaints process and support ongoing service improvement activities. You will be highlighting the importance of using lived experience in service improvement and promote the social model of disability within the service.Key ResponsibilitiesService User Engagement
Promoting the importance of user lived experience in the company, community and among external stakeholders.Creating, recruiting, and developing a service user forum/service improvement board to meet with on a quarterly basis to oversee improvement and question the local service centre staff. Attending internal meetings to stay up to date with daily operations of the service and to be the advocate for user experience.
Quality Monitoring & Improvement
Attending the monthly contract review meetings with the Integrated Care Board.Using the input from service users gained from meetings of the service user forum and other engagement with users to refine existing practice and highlight areas that need improvement.Implementing improvements following complaints.Feedback from Service Users through formal mechanisms.
Service User Support
Supporting users who are not eligible to have a wheelchair provided by the service, helping to identify options availableSupporting Service Users to navigate the complaints process.Making information available via signposting to other services – other health professionals, social care, MIND, charities, citizens advice etc.
Networking and Communication
Networking with professionals in other services to promote knowledge of the wheelchair service and to highlight areas for improvementsNetworking with local and national disability organisations.Some use of local social media to promote service user engagement.Producing a local newsletter and providing other service users relevant information.
What are we looking for?
Lived experience of vulnerable children and adults, gained through personal or carer use, including personal experience of wheelchair and other healthcare equipment and services, within a home, health, or social care setting.experience of strategic and project planning and decision making.Experience of managing multiple workstreams with ability to prioritise and organise work effectivelyGood interpersonal skills, including demonstrable knowledge and practice of customer care including conflict management.Good written and verbal communication skills.Good IT skills and ability to contribute to the production of communications material aimed at service users.Understanding and willingness to use social media for service user engagement.Marketing/PR experience would be advantageous.Understanding of research and audit processes advantageous.A UK driving licence is essential.
What can we offer you?
£ 16.47 per hourPermanent, part time to Full time Hours availableMonday to Friday up to 8 Hours per day, flexible start timeUp to 33 days holiday (including bank holidays)Company Pension SchemeLife Assurance
INDHS Equals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The apprentice will support the day-to-day administration of Life Skillz CIC, including:
Managing emails
Maintaining resident files
Updating databases
Preparing documents and reports
Coordinating appointments
Assisting with Housing Benefit and Universal Credit applications
Monitoring rent and service charge records
Supporting compliance processes
Liaising with residents and external agencies
Assisting with support and move-on planning
Training:
The apprentice will receive workplace-based training at Life Skillz CIC, 20 Busby's Way, London, SE7 7SJ
They will work alongside experienced staff and the CEO, gaining practical experience in administration, housing support, compliance, resident services, and property management
Training and mentoring will be provided on an ongoing basis throughout the apprenticeship, with regular supervision and performance reviews
Training Outcome:
Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent Administrator, Housing & Support Coordinator, Housing Officer, Compliance Officer, or Team Support role within Life Skillz CIC, subject to performance and business needs
Further professional development and training opportunities may also be available
Employer Description:Life Skillz CIC is a Community Interest Company providing supported accommodation and housing-related support to vulnerable adults across South East London. We work with individuals experiencing homelessness, care leavers, refugees, asylum seekers, NEET young adults, and those transitioning from custodial settings. Our mission is to empower people to achieve independence through safe accommodation, life skills development, education, employment support, and successful move-on planning. We are committed to delivering high-quality, person-centred support that helps individuals build sustainable and independent futures.Working Hours :Monday - Wednesday, 10.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
MAIN DUTIES:
Maintain a high-quality, efficient, courteous and helpful standard of library service for library users
Undertake all operations necessary for the continued effectiveness and safe delivery of the library service
Undertake admin and daily/weekly financial routines, and maintain all records to comply with data protection and designated requirements
Support stock promotion and procedures within the library service
Contribute to and participate in appropriate library service initiatives in co-operation with library staff
Training:
Level 2 Customer Services Practitioner qualification
Training will be delivered at the workplace
Functional Skills in maths and English, if required
Training Outcome:
The Apprentice will receive on programme support from an Apprenticeship Officer and redeployment support during the last 2 months of their Apprenticeship contract
Job seeking support is also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme.Working Hours :Monday to Friday, 9.00am- 5.00pm (7.20 hours per day).
Every other Saturday morning.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
The post holder will complete a two-year Associate Project Management apprenticeship that aligns closely with the daily duties for each department, whilst providing a recognised certificate of qualification
Our goal is to give the apprentice a practical understanding of the organisation and supplement with formal training
Training:
Blended learning approach on site
Training Outcome:Leads to roles such as Project Support Officer, Project Administrator, Project Coordinator, PMO Analyst, and Junior/Associate Project Manager. With experience, progresses to Project Manager, Programme roles, or specialist delivery positions across sectors like public services, construction, IT, and business operations.Employer Description:Hampshire and Isle of Wight Fire and Rescue Service is committed to safeguarding and promoting the welfare of children, young people and adults. We expect all employees, workers and volunteers to share this commitment. Working Hours :Monday to Friday
9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Your duties will include, undertaking all types of vehicle repair and maintenance
Carry out aspects of fabrication, electrical, hydraulic and running repair type of work to a high standard
To carry out cleaning activities on workshop areas and to communicate verbally and written ensuring service records, job cards and time sheets are completed correctly and concisely.
Training:
L3 Heavy vehicle maintenance technician
Training is day release - 1 day per week at City of Liverpool College
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer throughout the fixed term contract
Redeployment offer 2 months prior to end of contract
Job seeking support also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme.Working Hours :Monday - Thursday 7.30am - 4.15pm and Friday 7.30am - 11.30am.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Number skills,Analytical skills,Logical,Team working,Initiative,Non judgemental,Patience,Physical fitness....Read more...
Job Title: Chief Operating Officer - EventsLocation: London Salary: Competitive + Bonus + BenefitsWe are seeking an experienced and commercially focused Chief Operating Officer to lead the operational strategy and performance of a prestigious conference and events venue in London.This is a senior executive leadership role responsible for driving operational excellence, enhancing the guest experience, leading high-performing teams, and delivering sustainable commercial growth across all areas of the venue.What You'll Do
Lead the overall operational strategy and day-to-day performance of the venueDrive exceptional customer and client experiences across conferences, events, hospitality, and venue servicesDevelop and implement operational processes that improve efficiency, quality, and profitabilityLead, inspire, and develop senior management and operational teamsManage budgets, financial performance, and operational KPIsEnsure the venue delivers world-class standards across service, compliance, health & safety, and guest satisfactionWork closely with commercial teams to support revenue growth and business development initiativesIdentify opportunities for innovation, continuous improvement, and operational excellenceBuild strong relationships with key stakeholders, clients, partners, and suppliersSupport strategic planning and contribute to the long-term growth of the business
What You'll Bring
Significant senior leadership experience within venues, hospitality, events, conferencing, or related sectorsProven track record of leading large-scale operations and high-performing teamsStrong commercial acumen with responsibility for budgets, forecasting, and business performanceExperience delivering exceptional customer experiences within a premium environmentStrategic mindset with the ability to balance long-term vision and operational deliveryExcellent stakeholder management and communication skillsStrong understanding of health & safety, compliance, and operational best practiceInspirational leadership style with a passion for developing people and culture
What's on Offer
Competitive executive salary and bonus packageDynamic and collaborative leadership environmentExcellent benefits package
If you are keen to discuss the details further, please apply today or send your cv to ed@Corecruitment.comGet social…….http://www.corecruitment.com/https://www.facebook.com/COREcruitmentDOTcom/Tweet us @COREcruitment ....Read more...
Core Purpose:
To support the delivery of a professional and efficient HR service, by administering HR processes spanning the employee lifecycle, from recruitment to offboarding, ensuring accuracy, consistency and timely completion of all activities.
Primary Objectives:
Act as the administrator for the HR service:
Maintain accurate employee records by updating the HR system and appropriately filing of other documentation, ensuring that employee records are securely stored and compliant with GDPR and data protection requirements
Maintain the e-learning system by setting up employees on the system and monitoring compliance
Administer processes such as sickness absence, maternity, paternity, probationary periods, flexible working requests
Assist with preparing and processing monthly payroll, ensuring accuracy and compliance
Assist the Head of HR with drafting letters and taking notes at meetings
Monitor shared mailboxes and escalate queries appropriately
Recruitment, Onboarding and Leaver Processes:
Support recruitment, onboarding and leaver processes
Administer the drafting and placing of job adverts
Administer the shortlisting and interview processes, manually and electronically through the HR system
Prepare and send out contract letters as directed by the Head of HR
Complete reference requests and any background and disclosure checks
Assist with new starter onboarding process including offer letters, reference checks, new employee records and induction processes
Administer leaver processes and respond to reference requests
Administer the HR Information system:
Become a superuser of the HR system and assist with its development
Highlight opportunities to expand on and improve processes in the system, to enhance employee experience
Produce reports from the HR system for analysis
Support the completion of payroll activities in line with payroll cut-off dates:
Administer the monthly staff payroll changes by communicating changes to the Finance & Payroll Officer within payroll deadlines
Ensure that employee pay-related data is kept up to date on the HR system
Team Working:
Work closely with the Finance & Resources department to ensure that plans and priorities align with wider organisational plans and strategies
Effectively represent the team and actively contribute at internal meetings and external events
Understand and adhere to The Fostering Network’s policies and practices
Engage with and demonstrate commitment to The Fostering Network’s mission, vision, values and strategy
Proactively engage with the performance development approach, taking responsibility for seeking appropriate development opportunities and taking part in learning
Take a relationship-based approach to your work, understanding that creating positive relationships with our internal and external stakeholders is central to achieving our objectives
Undertake any other duties appropriate to the level in accordance with agreed procedures and guidelines
Training Outcome:HR Administrator, HR Assistant, HR Officer.Employer Description:The Fostering Network is the UK’s leading fostering charity and membership organisation, dedicated to empowering, enriching and supporting the relationships at the heart of the fostering community.
Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
In this role, you’ll support the planning and delivery of both our events and community engagement programmes, working to create avenues for people of all ages and backgrounds to connect with the story of the Abbey. We run a varied programme of talks, tours, workshops and activities days that take inspiration from the Abbey’s enduring role as a place of worship and national memory. You’ll play a key role in the, planning and delivery of our public engagement programmes, alongside supporting our digital initiatives. This role is managed by the Adult Engagement Manager, and your primary focus will be on developing activities for adults, with regular opportunities to work on projects aimed at families and young people.
This role is part of the Abbey’s commitment to social engagement and developing people. You’ll have the opportunity to contribute to various activities across different areas of engagement, working alongside a supportive team. Additionally, as part of your development, you will complete the Apprenticeship in Cultural Learning and Participation Level 3, a fantastic opportunity to learn on the job and gain valuable skills.Training:You will work 4 days a week at Westminster Abbey and study your Cultural Learning and Participation Officer Level 3 apprenticeship 1 day a week with Westminster Adult Education Service (WAES). You will have 2 taught sessions a month, 1 in person at one of our WAES London sites and 1 online via Teams. For the other weeks, you'll complete self-directed study.
https://www.waes.ac.uk/courses/apprenticeships/level-3-cultural-learning-and-participation-officer/Training Outcome:Apprentices are likely to go on to work across one or more art form such as visual, performing, digital, media or literary arts or with collections in heritage organisations such as museums.Employer Description:The Engagement team at Westminster Abbey work to create avenues for people of all ages and backgrounds to connect with the story of the Abbey. We do this by planning and delivering events such as talks, tours, activity days and workshops that are designed to make the Abbey interesting and accessible to as many people as possible. Our adult and family public programmes consist of regular events that take place in the Abbey. Through our community programmes we work with charities and community groups to create opportunities for people who cannot normally access the Abbey to engage with our historic building. Working Hours :The full-time equivalent hours are 40 hours per week. This role also involves some ad-hoc evening and weekend working, including at least one Saturday per month. Time off in lieu will be given. Exact working days and hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental....Read more...
Answering calls professionally and calmly, taking relevant information on board to ensure our tenants and shareholders are happy with the smooth running of our services.
Contacting support providers and assisting with the day-to-day tenancy-related issues that arise, whether it be nominations, voids, anti-social behaviour etc.
Assisting the Housing Officer in her role with these day-to-day responsibilities.
Delivery of excellent customer service.
Managing the tenancy inbox.
Reporting on any ‘good news’ stories which can be used for social media posts.
Entries of all tenancy aspects onto SASSHA, our property management software, including ASB, Complaints, tenants' requests, updating risk assessment information etc.
Chasing care providers for paperwork required for tenancy set-up.
General & Intensive Housing Management Responsibilities.
Ensuring tenants and care providers have removed all belongings from void properties/rooms.
Ensure all tenants are protected using safeguards and IKE’s Procedures.
Assist with the property visits, reporting any repairs required to the repairs team.
Working collaboratively with internal and external partners to achieve agreed objectives.
Training Outcome:The apprenticeship will enable the apprentice to gain a qualification that will progress them to being an experienced Housing Officer, whereby they will be able to manage a portfolio of properties and tenancies independently. Handle tenancy issues, estate inspections, anti-social behaviour cases, and resident engagement.Employer Description:IKE Supported Housing Ltd is a social landlord that was established in March 2003 as a Not for Profit Housing Association; an organisation Ltd by Guarantee (4713032). The company became a Private Registered Provider, registered with The Homes and Communities Agency in October 2015 (4822) and is a member of the Housing Ombudsman Scheme.
The company’s primary aim is to deliver supported accommodation for Adults with an adults with Autism, Learning and Physical Disabilities, sensory impairment, and mental health needs. People who are often socially excluded because of their conditions.
At IKE we aim to be a housing provider that understands the specific circumstances of people living in supported housing and that strives to provide services that are relevant to their individual needs. We see our role as providing The Tenant with all the support necessary to maintain their tenancy in order to help them lead a more independent life. IKE is a specialist supported housing company and does not manage general needs or other forms of social housing.Working Hours :Monday to Friday, 8.30am to 4.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Team working,Reliable & Punctual,Willingness to Learn....Read more...
The Business Administrator Apprentice is a key role within Cheshire Westand Chester Council’s Business Governance and Improvement team, part of the wider Children’s and Families Directorate.
This apprenticeship offers the opportunity to gain hands-on experience in abusy office environment, supporting communications, data management,and a wide range of administrative activities. You will develop keyadministrative skills, learn how to manage priorities, and build confidenceworking as part of a professional team within a public service. This role is essential in undertaking a variety of administrative activities tosupport the Business Governance and Improvement team and widerservice, including maintaining accurate records and data, handling enquiries,and assisting with service delivery. This is in addition to carrying out generaladministrative duties such managing records, supporting meetings, processing financial information, and responding to customer enquiries in aprofessional and timely manner. You will receive support from the Inclusive Employment Manager, alongside guidance from a dedicated Apprenticeship Programme Tutor and a workplace mentor throughout your apprenticeship.
Upon successful completion of the Level 3 Business Administrator Apprenticeship Standard, and subject to performance review, you will progress into the substantive post of Business Support Officer.This role is a hybrid role, meaning that the position will be flexible and mobile, working at the contractual work base, but will also work in the community, at other council locations, partner buildings, at home or other suitable locations. Notwithstanding the detail in this job description, in accordance with the Council's Flexibility Policy the job holder will undertake such work as may be determined by the Director/Corporate Manager from time to time, up to or at a level consistent with the Principal Responsibilities of the job and in any location within Cheshire West and Chester.
With appropriate support and supervision, the Apprentice will:
Provide general clerical support for the service including data processing, photocopying, filing, collation of information, distribution of mail etc to ensure the efficient and timely provision of information
Deal with telephone and face to face enquiries to ensure that all calls/visitors are handled efficiently and effectively and good relations fostered
Maintain and update business andperformance data ensuring that accurate information is stored securely and available for use by appropriate persons
Checking, process and raise invoices to ensure that bills are paid accurately and promptly and accurate up to date financial records maintained
Ordering materials and equipment on behalf of the service maintaining stock levels of office supplies and consumables
Prepare reports and papers for meetings and attend meetings where required to present the information
Support and assist with the organisation of meetings and events
Provide clerical support for meetings, including preparing agendas, room bookings, minute taking
Other admin support functions including, purchase orders and procuring goods under the direction of the Family Help Manager
Training:
An apprenticeship includes regular training with a college or other training organisation
At least 20% of your working hours will be spent training or studying on employer sites or via Microsoft Teams
Delivery is to be discussed with the training provider and the hiring manager must suit operational needs
Training Outcome:
On successful completion of the apprenticeship, the post holder will progress to the substantive post of Business Support Officer
Employer Description:Our work spans over 3,900 colleagues across hundreds of roles, professions and services, making us one of the most diverse and complex employers in the region. We are responsible for delivering a wide range of essential public services and strategic priorities that shape the places, communities and lives of our residents every single day.
From frontline delivery to professional, technical and corporate roles, our organisation brings together expertise from across disciplines to respond to the evolving needs of our borough — supporting people, strengthening communities and driving long-term change at scale.Working Hours :The apprentice will work within standard Council working hours, with the exact working pattern to be agreed at interview. Some flexibility may be required depending on service needs.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Provide practical evidence of learning to support a formal qualification.
To undertake a development programme leading to a National Qualification as part of an apprenticeship and to actively participate in their own development plan to be agreed with the line manager and the assessor.
To work alongside experienced professionals, learning all aspects of business administration and customer service, and becoming part of an efficient team
To demonstrate a positive, enthusiastic, committed and flexible attitude towards work, team members, colleagues and other persons.
To communicate with council customers by phone, email or face-to-face.
To effectively use ICT in carrying out duties
Taking telephone messages and/or dealing with telephone calls.
To maintain confidentiality and discretion in compliance with the Data Protection Act
Undertake such other duties commensurate with the grade of post as may be properly assigned by the Head of Service.
Work where tasks are interchanged but the programme of tasks is not normally interrupted.
Responds to queries and complaints.
Adopt a proactive problem-solving approach.
Have confidence to deal with difficult situations.
Know when it is appropriate to seek guidance from a line manager.
Provide constructive ideas and feedback on the apprentice programme
Work with guidance and within set procedures, but with the scope to make creative suggestions for improvement to be referred to the Senior Business Support Officer.Training:
Cirencester College
Customer Service Specialist Level 3
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College.Training Outcome:Potential for a full-time role once the apprenticeship has been completed. Employer Description:Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.Working Hours :37 Hours per week.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Support the Payroll team with monthly payroll processing and administration tasks
Learn how to manage payroll data including starters, leavers and contract changes using payroll systems
Assist with payroll checks, reporting and maintaining accurate employee records
Help respond to payroll queries and provide excellent customer service to colleagues across the organisation
Develop knowledge of payroll legislation, HMRC processes and compliance requirements
Support the team with data entry, inbox management and general administration
Participate in training, team meetings and process improvement activities
Apply your apprenticeship learning directly into day-to-day work
Training Outcome:Over the course of the apprenticeship, you’ll gain practical experience and complete a Level 3 Payroll Administrator Apprenticeship, with dedicated training and support throughout.
After successfully completing the programme, the role will progress into a Payroll Officer position, giving you a clear pathway into a long-term payroll career. Employer Description:Marie Curie is the UK’s leading end of life charity. We provide frontline nursing and hospice care, a free support line and a wealth of information and support on all aspects of dying, death and bereavement. Our leading research pushes the boundaries of what we know about good end of life, and our campaigns fight for a world where everyone gets to have the best experience possible at the end of their lives.Working Hours :Monday - Friday 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
To successfully achieve SFIA level 3 Information Communications Technician apprenticeship, to prepare for a chosen career in information technology.
To contribute towards the delivery of effective organisational support by providing specialist advice and conclusions of internal or external customers.
To contribute towards solutions to customer’s technical issues and Service Requests, within agreed timescales.
Maintain efficient and effective capturing of relevant information for service calls, in accordance to documented processes.
Maintain effective capturing of non-standard service calls for escalation and assessment.
To provide effective resolution of service calls to quality standards in accordance with documented processes.
To assist in providing effective and efficient ser-vice support within satellite Service Desk sites.
Minimise escalation of service calls to 2nd and 3rd line technical resolver groups.
To identify improvement opportunities through knowledge transfer to and from other technical resolvers.
Training:Training will be delivered on-line by Sunderland College; sessions will be on a weekly basis.Training Outcome:Customer Support Technician / Officer.Employer Description:Sunderland is a fantastic, forward-looking, ambitious city undergoing significant transformation and economic regeneration. From the seafront and the city centre, to building locations of national strategic significance, we are creating the very best conditions for our 280,000 residents who live here and those who come to the city to work.
We provide a huge variety of services across the city, currently employing approximately 2,500 people in many roles ranging from gardeners to building maintenance technicians, ICT experts to social workers and many more. At all levels we work together to achieve real change across the city.
Sunderland is one of the few cities in the UK to be situated on the coast, whilst benefitting from easy access to the countryside, a short drive from two international airports, direct rail access to London and less than a twenty-minute drive from Durham and Newcastle.
We have a growing cultural scene. Sunderland Empire theatre attracts high-profile West End productions, and the Fire Station is Sunderland’s premier live music and performance venue. The National Glass Centre, Sunderland Museum and Winter Gardens and Northern Gallery of Contemporary Art are all close to the city centre.
Sunderland is a great place to work. Wherever you’re coming from, you’ll discover a place – and people – that will make you feel at home.
Working Hours :Monday to Friday, 9.00am - 5.00pm (flexible working pattern).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Ability to work independently....Read more...
Reporting directly to our CEO, you'll have the opportunity to work closely with senior leaders and gain valuable exposure to strategic business activities from the start of your career. You'll also receive ongoing mentoring, support and development from our Executive Officer and experienced colleagues across Delt, helping you build confidence and develop the skills needed for a successful future career.
Working across a variety of business activities, you'll gain experience in areas such as:
Supporting meetings, scheduling and diary management
Preparing documents, reports and presentations
Assisting with internal and external communications
Maintaining records and business documentation
Supporting projects and business improvement initiatives
Helping to coordinate events, meetings and workshops
Providing excellent customer service to colleagues and stakeholders
Supporting day-to-day business operations across the organisation
Throughout the apprenticeship, you'll receive support, mentoring and development opportunities to help you build your confidence, broaden your experience and develop professional skills that will support your future career.Training Outcome:The skills gained during a business administration apprenticeship are highly transferable, allowing you to work in various sectors. This versatility makes business administration a valuable foundation for a successful career.Employer Description:Delt exists to help our partners and clients do amazing things. Sounds simple? This is an exciting opportunity for the right person to work within our busy Payroll Team supporting our customers including NHS, Teachers, and Local Government and third sector organisations, paying circa 7500 as part of our Payroll Bureau. “WE HELP PEOPLE DO AMAZING THINGS.” Over 300 jobs, that would have otherwise left the region, are now supported through our services. We support more than 200 service areas across 300 locations.Working Hours :Monday to Friday - working 37 hours per week (with one day per week set aside for training)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Assist in the sourcing and procurement of construction materials, equipment, and subcontracted services in line with project specifications and company policies
Support the development and maintenance of effective relationships with suppliers and vendors
Learn and assist in negotiating pricing and terms to achieve best value for the organisation
Help prepare and process purchase orders, contracts, and associated documentation in accordance with company procedures
Support the resolution of supplier queries, including invoice discrepancies, delivery issues, and damage claims
Maintain accurate and up-to-date records of purchases, supplier performance, and communications
Ensure procurement activities comply with company policies, ethical standards, and sustainability objectives
Collaborate with production, commercial, and other internal teams to support effective project delivery and customer service
Contribute to reporting and auditing processes by maintaining organised procurement data.
Actively participate in training, development programmes, and apprenticeship requirements (including off-the-job learning and CPD activities)
Training:
To be confirmed
Training Outcome:
Once the apprenticeship has been successfully achieved you will move into a substantive Buying Officer role with the opportunity to continue wiht CIPS study/accreditation
Employer Description:We are one of the country’s leading railway contractors providing specialist services in a variety of disciplines. With UK-wide reach we’re able to provide efficient, high-quality work no matter the remit.
QTS Group is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability or age.Working Hours :Monday - Friday, 8.30am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative,Patience....Read more...
Provide general administrative support to the team
Manage incoming calls, emails, and enquiries professionally
Maintain accurate records, databases, and client information
Assist with property documentation, reports, and investment packs
Support marketing activities (e.g., updating property listings, CRM systems)
Coordinate meetings, appointments, and diaries
Prepare correspondence, letters, and internal documents
Assist with financial admin tasks such as invoices and tracking payments
Ensure compliance with company procedures and confidentiality standards
Training Outcome:After completing a Business Administrator Apprenticeship, there are a variety of progression opportunities available depending on your interests and career goals.
You may progress into roles such as:
Business Administrator
Office Administrator
Administrative Assistant
Executive Assistant (EA)
Office Manager
Operations Administrator
Customer Service Administrator
HR Administrator
Finance Administrator
Project Support Administrator
As you gain experience, you could progress into more senior positions, including:
Senior Administrator
Office Manager
Operations Manager
HR Officer
Project Coordinator
Business Support Manager
You may also choose to continue your learning through a higher-level apprenticeship, such as a Level 4 Associate Project Manager, Level 4 Business Analyst, or Level 4 Operations Manager apprenticeship.
The skills gained during a Business Administrator apprenticeship, including communication, organisation, IT, teamwork, problem-solving, and professional conduct, are highly transferable and can open doors to careers across many different industries.Employer Description:Unity Investment Group Limited is a Merseyside-based real estate and financial investment company. Founded in 2019, the firm operates as a real estate agency and bespoke accommodation provider. It offers property investment opportunities alongside specialised housing solutions for vulnerable populations and local authorities in the North West.Working Hours :Monday to Friday, 9.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Patience....Read more...
Support the administration of Council and committee meetings, including preparing, checking and publishing agendas and reports
Attend meetings and assist with note taking, drafting minutes and follow-up actions
Support the provision of services to councillors, including helping organise training, briefings and civic events
Provide administrative support for elections and electoral registration functions including upkeep of the electoral register and the Electoral Registration Officer Portal
Work with colleagues to support the delivery of all Parish, District, County, Parliamentary elections and Referenda
Assist with projects that encourage public engagement and democratic participation
Provide high quality administrative support to the Democratic Services and Elections Team and wider Policy, Governance and Engagement Service where required
Maintain accurate records, registers and filing systems
Provide frontline and high-level customer service by responding to queries and complaints, explaining processes and resolving queries
Handle sensitive information appropriately, maintaining confidentiality in line with data protection requirements
Undertake the Level 3 Business Administration Apprenticeship and apply learning in the workplace
Provide practical evidence of learning to support achievement of the formal qualification
Demonstrate commitment to continuous improvement and personal development
Understand the value of working for an employer who is committed to equality of opportunity
Undertake any other duties that commensurate with the grade of the post, as may be required from time to time
Good general education or equivalent experience
Good written and verbal communication skills
Ability to organise work and manage time effectively
Good attention to detail and accuracy
Good IT skills, including Microsoft Office applications
Willingness to learn and develop new skills
Understanding of the importance of customer service
Ability to undertake work consistent with a comparatively basic knowledge and skills requirement, which encompasses a range of tasks involving the application of readily understood rules, procedures or techniques
Training:
Cirencester College
Business Administration Level 3
Whilst the majority of training will take place at the employers' premises, there will be occasional attendance required at Cirencester College
Training Outcome:Potential for a full-time role once the apprenticeship has been completed. Employer Description:Stroud District Council is the local government authority for the Stroud district in Gloucestershire, England, headquartered at Ebley Mill.Working Hours :37-hours per week, working days and hours TBCSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Assist in the collection, production and monitoring of information on audience experience, and other performance indicators for our programme, as needed to report on our activities to funders including Arts Council England
Undertake administrative, clerical, distribution and financial systems, and maintain project records to comply with data protection and other requirements. E.g. researching quotes from suppliers, arranging travel or accommodation, minuting meetings
Assist with the preparation and distribution of publicity materials and publications, including social media and online activity, and liaison between the Project Team, library service and other organisations and agencies
Support the delivery of creative project activities. This will include working with the NPO Project Team, librarians and artists to provide organisational and administrative support for workshops, exhibitions, events and productions
Agree to participate in a range of training courses, learning and research activities to support personal and professional development and awareness as required
Operate ICT computer systems and other office equipment for all appropriate administrative procedures, in support of the continued effectiveness of the At the Library Project
Training:
Level 3 Business Administration
The training will be delivered at the workplace
Training Outcome:
Apprentice will receive on programme support from an Apprenticeship Officer and redeployment support during the last 2-months of their apprenticeship contract
Job seeking support also included
Employer Description:Sefton Council is a local authority within the Liverpool City Region. Sefton is a diverse and exciting borough and is a great place to live and work. As an employer we can offer a diverse range of job roles across a variety of settings. We offer attractive conditions of service which allow for a good work life balance and invest in our staff through our learning and development programme.Working Hours :Monday - Friday (candidates may be required to work alternate Saturday mornings and will be given time off in the week to compensate). Working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Creative,Initiative,Non judgemental,Physical fitness....Read more...
Supporting the Projects Team with the planning, coordination and delivery of compliance works across multiple client contracts
Updating and maintaining project records, schedules and customer information using company management systems
Raising work orders, purchase orders and quotations and ensuring documentation is accurately recorded
Liaising with clients, residents, engineers, subcontractors and suppliers by telephone and email
Scheduling appointments and coordinating engineer visits to ensure works are completed within agreed timescales
Monitoring project progress and assisting with the production of reports, spreadsheets and performance information
Processing certificates, compliance documentation and project files, ensuring records are complete and up to date
Supporting resident communication activities, including appointment confirmations, reminders and follow-up correspondence
Assisting with invoicing, data entry and general administrative tasks to support the efficient running of the department
Attending team meetings, learning business processes and contributing ideas to improve customer service and operational performance
Working closely with experienced Project Coordinators and Managers to develop administration, communication and organisational skills
Completing the Business Administration Apprenticeship programme and applying learning directly within the workplace
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Successful completion of the apprenticeship could lead to a permanent position within McIntyre Compliance Services
Depending on performance and interests, apprentices may progress into roles such as Project Administrator, Project Coordinator, Senior Coordinator, or Project Support Officer
The apprenticeship provides a strong foundation in business administration, customer service, project coordination and compliance management, with opportunities to develop specialist knowledge within the fire safety, electrical and compliance sectors
Further training and professional development opportunities may also be available to support long-term career progression within the business
Employer Description:McIntyre Compliance Services is a trusted compliance safety company carrying out tests / services to make sure customers properties are safe and meet current legislations. We currently maintain, service and repair over 70000 housing association and local authority properties across the UK.Working Hours :Monday - Friday, 9.00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Team working,Eager to learn and develop....Read more...
