Customer Service Executive Jobs Found 82 Jobs, Page 4 of 4 Pages Sort by:
Mechanical Design Engineer
Join a Leading Electro-Optics Company as a Mechanical Design Engineer in West Sussex Holt Executive are partnered with a leading electro-optics design and manufacturing business, which is seeking a Mechanical Design Engineer to join their skilled engineering team to collaborate on designing and building innovative systems. Key Responsibilities for the Mechanical Design Engineer: - Work with the team to perform classical engineering analysis on designs including stress, fatigue & vibration using conventional analysis and computer simulation. - Produce detailed engineering and assembly drawings for manufacturing and perform lab testing for verification and conformance of design outputs to meet the design inputs. - Assist with developing engineering reports to support new product designs, failure investigation and any other formal documentation to support customer requirements. - Liaise with wider engineering teams to integrate electronic, control and drive systems into equipment designs. - Have experience of working within a closely integrated, mixed-discipline, project design team to produce quality design solutions in line with cost, time, and quality requirements. - Provide support for the production, test, and field engineering teams. Support the sales teams with bids and quotations. - Assist with creating designs in 3D CAD using SolidWorks software. Key Skills and Experience for the Mechanical Design Engineer: Essential - Have more than 2 years of experience working in an engineering role. - Have experience in the design of complex mechanisms and structures for use in harsh environments - preferably in the defence industry. - Have proven experience in the design of systems from original concept design, produced from a specification, through to production. - Can analyse the loads on, and design solutions for, items such as gear drives bearings and motors. - Be able to demonstrate an understanding of the application of machining, casting, fabrication, and moulding techniques. Have experience in the use of the SolidWorks CAD system. - Ability to consult with customers verbally and in writing effectively, producing reports and participating in formal design reviews. Desirable - Have experience designing equipment for use in harsh environments. - Experience working in the Defence or related sectors, particularly in R&D and manufacturing, such as scientific equipment manufacturers, special purpose machine builders or high-end customisation companies. - Have more than 5 years of experience working in an engineering role. Company Benefits: - 37.5 hour working week and lunchtime finishes on a Friday. - 28 days annual leave and Christmas closure. - Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations. - Life Assurance Policy, including Bereavement Counselling and Probate Helpline. - Company Share Incentive Plan and Save as You Earn Scheme. - Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across all sites to support and promote well-being. - Employee discounts scheme (including access to an additional wellbeing hub). - Excellent Learning & Development opportunities. If your skills and experience match this Mechanical Design Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Account Manager (SaaS)
This great company is a tech innovator, delivering quality SaaS products to address the fundamental business needs of clients in the marketing and communications industries. They combine AI technologies with human expertise to analyse data and create insights to understand what has impact on an organisation and their key audiences – from customers to stakeholders, politicians to influencers and the media. Their evolving portfolio includes a market-leading media monitoring, intelligence and insights solution provider and the most advanced audience intelligence and social listening platform, which provides monitoring, insight, engagement and evaluation tools for politics, editorial and social media in one place. They are an AIM-listed SaaS provider with over 1,000 employees across 10 countries. Our technology is used by 6,000 organisations every day, from global blue-chip enterprises and communications agencies to public sector organisations and not-for-profits. Overview of the role The role of an Account Executive is vital to maximising and developing our client portfolio. This role allows the post holder to develop their skills in account management and account development, in line with the company’s expectations. Account Executives/Managers in the SMB team work with low to mid value accounts with a range of product specifications, however, most of your portfolio will be Journalist Enquiry Service subscribers. The primary goal for the account executive is customer satisfaction leading to renewal of their services and identifying opportunities to grow the client’s subscription with the other products in the our offering. You will understand each of your client’s strategic and operational goals and objectives. You will advise clients on why they should be expanding their relationship and how further integration across our range of products can help them achieve their strategic communications objectives. Your understanding of the mechanics of each organisation will require you to engage and inspire internal stakeholders at all levels and you will be creative in driving people to action; this will be vital to successfully closing deals to meet revenue targets. The role carries a pure retention target and an upsell target. Key Responsibilities Responsible for renewing existing client subscriptions.Onboarding new Journalist Enquiry Service only clients. This involves building rapport, understanding the clients’ needs and objectives for the system, initial training on how the client can meet those objectives and making sure that the client knows all the relevant touchpoints for the duration of their contract.Dealing with day-to-day queries relating to product, contract and usability questions. If appropriate passing onto support/training/finance to get the issue resolved.Take control and ownership of your territory to strategically map and target these organisations (e.g. using client case studies, renewal data, Salesforce info, industry news/current affairs, targeted marketing campaigns etc).Rigorously record account and opportunity data in Salesforce for successful opportunity mapping to ensure consistency across the business and transparency in measuring KPIs and targets.Build relationships at all levels and be focused on delivering value throughout the life cycle of the customer journey.Effectively manage each client’s usage of their current system, ensure they derive maximum value from their subscription and use your product knowledge to determine the most natural upsell opportunities based on their usage.Use market knowledge to strategically position against competitors to become the only viable option.Analyse opportunities to understand threats or barriers with the ability to accurately forecast sales pipeline (RAG) to consistently perform in line with monthly, quarterly and annual targets.Ideal candidate for the opportunityA self-starter; who is motivated and driven to succeed. Assertive with the natural confidence and tenacity to find and create needs for our services.Extremely organised and efficient, able to manage a range of responsibilities, tasks and projects simultaneously whilst ensuring that work is prioritised accordingly; with a primary focus on retention and associated revenue generation.Possesses a thirst for knowledge – takes ownership of understanding all aspects of our product and our competitors.Ability to use product and industry knowledge to question a prospect’s ‘status-quo’; confidently advise on communications strategy to sell more complex solutions, additional services and longer-term deals.Negotiating skills – demonstrable ability to understand an organisation’s decision-making unit and procurement processes to successfully drive next steps and influence the close date of opportunities.Diversity We know that innovation thrives in teams where diverse points of view come together to solve hard problems. As such, we are explicitly seeking individuals who will bring diverse life experience, diverse educational background, diverse culture, and diverse work experience. Please be prepared to share with us how your perspective will bring something unique and valuable to our team. Salary & Benefits Salary: £25,000 - £27,000 base DOE. Benefits: • Competitive holiday allowance • Life Assurance • Access to Dental Insurance (self-paid) • Perkbox Rewards Scheme • Company Pension Scheme • Opt-in Private Healthcare (after successful completion of probation) • Access to an in-house Wellness Manager for support with fitness, injury management, nutrition and meditation and, in the office, an in-house gym in which we run a range of wellbeing classes • A friendly team and a range of soft benefits such as fruit and good coffee in the office, Cycle Scheme and company social activities. ....Read more...
Roofing Specialist
JOB DESCRIPTION Job Title: Roofing Specialist Location: Field Sales (Territory - NC, SC, GA & TN) Department: Rust-Oleum US Sales Reports To: National Account Executive Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all. The Roofing Specialist a field-based (with company truck and your home office) role at Rust-Oleum Corporation. Rust-Oleum Corporation is based in Vernon Hills, IL, and is owned by RPM International. The Roofing Specialist is a critical team member of our Professional Roofing Sales team. This sales position is remote based and will be responsible for markets in and around NC,SC, GA, TN or where otherwise requested. Here's what you can expect every day: Influence key decision makers in the commercial construction process including: architects, Landscape Architects, Owners, State, County and City Departments, Engineers, Builders, General Contractors, Developers and Sub Contractors Maintains an understanding of current business initiatives and identifies opportunities for improvement. Ability to develop strong customer relationships and inspire customer confidence. Manage, track and distribute significant projects to increase sales opportunities for our customer base throughout a multi-month or multi-year sales cycle. Build relationships with the current distribution customers and contractor list and identify target contractors and distributors for conversion. Ability to follow corporate and division policies and applicable governmental safety regulations are required. Experience working with internal and external customers to understand and document complex business needs and troubleshoot issues. Ability to define and document a project, set timelines, align resources, and execute to meet deadlines. Demonstrated ability to investigate and troubleshoot fluid applied roofing, waterproofing installation and product quality issues to determine root cause and appropriate resolution. Experience effectively and proactively managing customer expectations throughout the investigation/troubleshooting process. Ability to prioritize work. Ensures safe execution and delivery of all roofing services and operations. Provides a variety of technical training sessions in the contractor's office and field applications. Provide hands on application training and supervision of roof coatings and installation. Performs roof inspections and generates written reports on condition analysis, photo documentation, recommendation and material budget estimates. Communicates professionally with our customers, distributors, Rust-Oleum sales representatives, national account executives and corporate staff. Completes weekly/monthly reports, sales activities and proposals. Conducts Pre-project field inspections and technical support, including but not limited to: Adhesion tests Product recommendations Proper product installation Product diagnostic support to ensure proper selection and product usage. Provides an on-going sales support, training and development to contractors. Function as a direct line of contact to the contractors & distributors, in the designated area, to ensure a consistent working relationship with the existing contractor base, keeping them informed and trained on Rust-Oleum's product line, new products introduced and where to buy. Develops new contractors in the area by training on product systems and their usage. Develops and grows distributor relationships to sell the Rust-Oleum Roof Coatings program. Travel within the assigned territory and complete expense reports on a timely basis. Required Skills: High School diploma or GED; Associate's degree (AAS), or Trade School Certification, or Bachelor's Degree (BS) preferred 5+ years experience in roofing sales or technical experience in the commercial market 2+ years experience in the field of roofing repair, troubleshooting, or field service Bilingual (Spanish/English) an added plus Working knowledge of roofing coating systems Must have a valid drivers' license and acceptable motor vehicle record Strong roofing or building science mechanical aptitude Prior experience in a field sales and service leadership role Practical computer application literacy In-depth technical understanding and extensive hands-on knowledge of applications of products. History of working in a field that required autonomy and self-motivation Strong work ethic and ability to multi-task Overnight travel of up to 50% to support assigned customer accounts From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. *Company furnished car & cell phone Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Software Engineer
Do you have a passion for creating software that powers innovative technology? Holt Executive are partnered with a leading electro-optics design and manufacturing business, who are seeking an experienced Embedded Software Engineer to join their dynamic team. If you are a highly skilled and motivated Embedded Software Engineer with a passion for embedded systems and a collaborative spirit, then this opportunity is for you! Key Responsibilities for the Embedded Software Engineer: - Play a key role in the entire software development lifecycle, from concept to coding. - Working with Systems, Mechanical/Electrical and Electronics engineers as part of a team to ensure project success. - Maintaining oversight of all software requirements and issues for a project - Develop robust software with particular attention to fault management, fault reporting and health status of applications. - Produce and maintain related supporting documentation (interface control documentation, input to user manuals, fault code lists and actions). - Work directly with customers to integrate, commission, and troubleshoot software solutions, sometimes on-site. - Understand the customers technical needs and concept of operations and feed this into wider project requirements. - Work with the Project Manager, Technical Authority and Quality team as required to identify risks, issues, solutions, and opportunities. - Ensure significant developments and actions are communicated to relevant personnel in the engineering team and provide technical input to the project manager to allow them to generate and maintain the project plan and monthly project review packs. Key Skills & Experience Required for the Embedded Software Engineer: Essential: - Strong degree in a related discipline - Understanding of embedded software design and appreciation of associated hardware - Understanding of developing desktop application and user centric interface design Desirable: Embedded software/firmware: - Experience of writing C/C++ for embedded applications and 16bit/32bit microcontrollers - Experience of using STM32 processors and Keil uVision development environment and tools - Communications such as Ethernet, RS422/UART, CAN, SPI etc. - Hardware interfacing, GPIO, ADC, DACs etc. - Some appreciation of motor control principles and theory Windows/User interfaces: - QT and QT Creator multiplatform development environment in C++ - Visual Studio C++ and C# - Low latency programming techniques - Networking (TCP/UDP) General software: - Use of source control, particularly SVN and GIT - Use of Jira and Confluence for software requirements and task capture - Experience of using unit testing tools and technologies - Static code analysis Company Benefits: - 37.5 hour working week and lunchtime finishes on a Friday. - 28 days annual leave. - Christmas closure. - Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations. - Life Assurance Policy, including Bereavement Counselling and Probate Helpline. - Company Share Incentive Plan and Save as You Earn Scheme. - Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across our sites to support and promote well-being. - Employee discounts scheme (inc access to an additional wellbeing hub). - Excellent Learning & Development opportunities. If your skills and experience match this Embedded Software Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Senior Manager of Sales Training
JOB DESCRIPTION Job Title: Senior Manager of Sales Training Location: Vernon Hills, IL Department: Rust-Oleum US Sales Reports To: Executive Vice President of Sales Direct Reports/Manages others: Yes Hybrid Schedule: Our hybrid work environment includes two (2) remote days/week. Rust-Oleum Corporation is a worldwide leader in protective paints and coatings for both home and industry. We offer a wide range of products including decorative fashion paints, durable industrial roof repair coatings and, of course, our famous rust-fighting formula that started it all. JOB PURPOSE: The Sr Manager of Sales Training will be in charge of supporting for Rust-Oleum US and Rust-Oleum Canada sales force by conducting and developing sales, product and developmental programs that will improve sales, developmental, technical knowledge and skills of the people being trained. This role will also include the training of customers in product and sales technique. Typical tasks for this position include (but are not limited to) the following: Monitor, evaluate and record training activities and program effectiveness. Research, evaluate, and suggest training programs to EVP. Evaluate sales talent and work to coach new skills. Work cross functionally to help develop the sales team. Grow and develop the sales training team's skill set. Conduct specific training programs to help workers maintain or improve job skills. Assess training needs through surveys, interviews with employees, focus groups, or consultation with managers, instructors or customer representatives. Conduct alternative training methods if expected improvements are not seen. Organize and develop, or obtain, training procedure manuals and guides and course materials such as handouts and visual materials. Present information, using a variety of instructional techniques and formats such as role playing, simulations, team exercises, group discussions, videos and lectures. Conduct orientation and training for employees or customers. Monitor training costs to ensure budget is not exceeded, and prepare budget reports to justify expenditures. Understand and apply adult learning principles; utilize blended learning methodology. Create and facilitate product training for customers and employees. Essential Job Functions: Training a more effective and efficient sales force and customer base by creating and delivering training. To include (but not limited to) sales training, hands-on product training, product training and skill development training. To be delivered in a classroom style training, virtual classroom, hands-on product training, and online learning. On the job field training by evaluating and improving sales skills of our sales associates in the field, customer visits, and coaching sessions. Provide new hire onboarding on products, systems, culture, and necessary processes and procedures required to be successful in their new role. JOB KNOWLEDGE, SKILLS, and ABILITIES: Bachelor's Degree, business or related field preferred 5+ years in a sales role 5+ years in the coatings industry Travel 25%-30% of the time to include, but not limited to meetings, training, field work days. From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis. Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class.Apply for this ad Online! ....Read more...
Senior Mechanical Design Engineer
Join a Leading Electro-Optics Company as a Senior Mechanical Design Engineer in West Sussex Holt Executive are partnered with a leading electro-optics design and manufacturing business, which is seeking a Senior Mechanical Design Engineer to join their skilled engineering team to collaborate on designing and building innovative systems. Key Responsibilities for the Senior Mechanical Design Engineer: - Innovative design skills in electro-mechanical mechanisms and precision machinery. - Technical lead within a small, mixed-discipline, project design team to produce quality design solutions in line with cost, time, and quality requirements. - Lead in the creation of designs in 3D CAD using SolidWorks software. - Lead and work in collaboration with the team to perform classical engineering analysis on designs, including stress, fatigue & vibration using conventional analysis and computer simulation. - Perform lab testing for verification and conformance of design outputs to meet the design inputs. - Be responsible for leading and developing engineering reports to support new product designs, failure investigation and any other formal documentation to support customer requirements. - Coordinate with wider engineering teams to integrate electronic, control and drive systems into equipment designs. - Provide support for the production, test, and field engineering teams. Support the sales teams with bids and quotations. - Work with project managers and sales teams to provide time estimates for design activities and keep appraised of progress. - Support and assist the Sales Team in producing proposals and quotations/sales literature. - Take the lead with responsibility for the timely delivery of outputs within defined deadlines. Key Skills and Experience for the Senior Mechanical Design Engineer: Essential - Experience in the design of complex mechanisms and structures. - Proven experience in the design of systems from original concept design, produced from a specification, through to production in a lead role. - Ability to analyse the loads on, and design solutions for drive mechanisms and motor systems. - Understand the application of machining, casting, fabrication, and moulding techniques. - Have experience in the use of a 3D CAD system (ideally SolidWorks). - Strong understanding of the technical work being conducted and related activities. - Ability to lead the technical activities of a project design team, controlling workload and design output. Desirable - Experience in designing for use in harsh environments. - Experience working in the Defence or related sectors, particularly in R&D and manufacturing, such as scientific equipment manufacturers, special purpose machine builders or high-end customisation companies. - Experience and knowledge of coaching in support of talent development within the team. - Previous experience in a similar level position in a Senior level role, preferably in a small or medium-sized company and/or relevant business model. Company Benefits: - 37.5 hour working week and lunchtime finishes on a Friday. - 28 days annual leave and Christmas closure. - Employee Help@Hand Service gives you and your family access to 4 key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations. - Life Assurance Policy, including Bereavement Counselling and Probate Helpline. - Company Share Incentive Plan and Save as You Earn Scheme. - Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across all sites to support and promote well-being. - Employee discounts scheme (including access to an additional wellbeing hub). - Excellent Learning & Development opportunities. If your skills and experience match this Senior Mechanical Design Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...
Senior Electronics Engineer
Holt Executive are partnered with a leading electro-optics design and manufacturing business, which is seeking a Senior Electronics Engineer to join their growing Engineering team. The successful Senior Electronics Engineer will be responsible for proactively developing innovative electronics while providing valuable leadership to the team. Key Responsibilities for the Senior Electronics Engineer: - Provide expertise in circuit design, components, and PCB technology. - Working in technology areas of EMC, Power Management, Servo Control, processor interfacing and communications. - Provide expertise in the realms of power and signal transmission over wired medium with the ability to define and objectively review an overall architecture, including power management, system wiring and knowledge of production processes. - Hold a pivotal role within a project and set the standards of good engineering practice, leading by example, and being seen as an expert in their given field. - Review and analyse processes and practices within the department, driving and encouraging innovation across the board. Regularly communicate with senior management, customers and other key stakeholders maintaining a focus on tactical and some strategic oversight of projects, technology, and team development. - Take a lead role in developing or enhancing technology within the business, providing subject matter expertise for technology areas and applying these to R&D development activities or projects. - Technical leadership of multi-disciplined projects, with the ability to foster a culture of a systematic approach while providing our customers with solutions. - Provide key insights into the resource planning of engineers working under them. - Line management role to support other engineers as part of a smaller sub-team overseeing training and development needs. Key Skills and Experience for the Senior Electronics Engineer: Essential - Strong degree in a related discipline accredited by the IET. Typically, 6 years of relevant experience is expected. - Proven experience in leading and/or supervising projects or people for routine and non-routine work. - Solid all-round theoretical and practical understanding of electrical and electronic designs - Ability to complete analysis-based activities i.e. (circuit emulation, performance, or power budgets). - Ability to assess and highlight key project risks, schedules, and mitigations and identify critical design activities. - Overall awareness of the full project lifecycle ranging from opportunity/bid development through to continuing customer support. - A proven track record of innovation-based approaches to all aspects of engineering/leadership. - Ability to investigate and fault-find technical problems at PCB or system level, with the capability to identify root causes or procedural reforms. - Accredited as a Chartered Engineer or working towards Chartership. - Embedded Software Design, including ARM/KEIL. - Experience with EMC to military standards, with the ability to manage, plan and resolve issues at an architecture and embedded level. - Knowledge of Motors and drive technology with the ability to calculate motor performance. - Awareness of control systems analysis and performance techniques with the ability to articulate these to fellow engineers/Stakeholders. - Practised in the use of analysis and simulation tools such as Python, Matlab, Simulink, LT-Spice, Simetrix etc. - Familiar with management tools such as JIRA, Confluence, MS Project. - Practised in the use and management of PCB design tools such as Altium, Cadence OrCAD. - Familiar with design resilience techniques such as Failure Mode Effects Analysis. - Awareness of Lightning Direct and Indirect Effects. - Familiar with the design of electronics within harsh environments typical with Military equipment. Company Benefits: - 37.5 hour working week and lunchtime finishes on a Friday. - 28 days annual leave and Christmas closure. - Employee Help@Hand Service gives you and your family access to four key services including remote GP service, second opinion, mental health pathway service, and physiotherapy consultations. - Life Assurance Policy, including Bereavement Counselling and Probate Helpline. - Company Share Incentive Plan and Save as You Earn Scheme. - Wellbeing initiatives, including access to the Aviva Wellbeing App and the addition of mental health support for all employees plus regular activities across all sites to support and promote well-being. - Employee discounts scheme (including access to an additional wellbeing hub). - Excellent Learning & Development opportunities. If your skills and experience match this Senior Electronics Engineer opportunity, we encourage you to apply by sending your CV to info@holtexecutive.com ....Read more...