Customer Account Manager Jobs Found 80 Jobs, Page 4 of 4 Pages Sort by:
Business Associate Apprenticeship 2025
You’ll receive on the job training and coaching from your line manager. Alongside this you’ll complete training workshops and assignments, delivered by a leading apprenticeship training provider. Combined, these will fully equip you to be successful in your role, with the knowledge and skills required to apply to real world business challenges. During your apprenticeship you will: Have guidance from your team and manager who will support you and teach you the day-to-day role Apply the knowledge and skills that you’ve learnt from your training into the role Be part of a big team and develop your collaboration skillsHave the opportunity to meet and network with new colleagues within your team, but also across the wider organisation Payroll Support the management of buy-in payments, ensuring accurate and timely completion of all payments and true up calculations to ensure that Trustees have the required funds to make payments to the customers Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs Transitions Support Transition Consultants by attending client and internal calls and drafting minutes Maintain project plans and action logs to ensure timely delivery of ongoing transitions Manage the team mailbox which includes fact-finding and investigative work for requested information, referring to Subject Matter Experts as required Assist with daily finance activities such as finance audit related queries, bank account monitoring, updating DMS and reporting regularly to the Finance department Loading Analyse scheme data and build calculation models Load scheme benefits to the administration system and complete test calculations to ensure customers are accurately quoted and paid in line with the benefit specification and agreed SLAs Support production and issue of member correspondence, liaising with external third parties as appropriate within agreed timescales to notify customers of their policy and benefit entitlement Customer Service Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLA Ensure all internal customers and any relevant third parties are kept updated in a timely fashion on any key information which impacts their processing to enable them to treat the end customer fairly OST Accurately record workflow onto the appropriate systems as part of the daily post process, maintaining effectiveness, efficiency, and quality checking Learn how to and support the team with processing manual calculations of buy-in and buy-out schemes Assist with supporting customers both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs CRIS Manage a Reinsurance scheme in line with the Benefit Specification, to ensure that we meet our customers’ needs Support the management Reinsurance payments, including those loaded to appropriate internal system and those calculated on spreadsheets, making sure all payments and external reports are completed accurately and within the agreed timescales to ensure that the needs of our Reinsurers are met Assist with supporting clients both internally and externally to ensure that all enquiries are resolved in accordance with the relevant SLAs Training: Level 3 Business Administration Associate Diploma accredited by the CMI E-Learning (virtual) Fortnightly e-learning, small group sessions, monthly 1-2-1 sessions, cohort sessions to kick off new unit Training Outcome: Upon completion you could look for a permanent opportunity within Legal & General and build upon skills learnt during their apprenticeship Employer Description:Established in 1836, we are a leading financial services group and major global investor, safeguarding people's financial futures around the world.Working Hours :Monday- Friday, 9.00am- 5.00pm. 35 hours a week, no evening or weekend work.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Desire to learn ....Read more...
Technical Support Engineer
Technical Support Engineer Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System. Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required. Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations. Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions. Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC Experience:• Industrial engineering: 2 years (required) Language:• 2nd language (Desirable) Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road Click 'Apply' to forward your CV. ....Read more...
Technical Support Engineer
Technical Support Engineer Job descriptionI Holland Limited is the most well-known producer of tablet punches and dies in the world. We have been in business for 75 years and are a true British industrial success. Thousands of customers in over 100 countries rely on us to supply precise tooling solutions based on our decades of experience, research, and engineering know-how. Job purposeTo provide technical advice and support to our external agents and customers, as well as internal work colleagues and to minimise problems related to our products and services. Principal duties & responsibilities• Respond to and record technical pre-sale product (PharmaCare and Tooling) enquiries within 24 hours.• Support after-sales enquiries and complaints.• Assist with the organisation with the delivery of a Company induction program for new recruits.• Assist in the development and presentation of training programs for equipment and tooling.• Ensure successful integration of technical information/data, to maintain a professional approach by customer-focused internal personnel• Provide the Marketing Department with technical bulletins and case studies for advertising and promotional activity.• Attend exhibitions and accompany Account Managers/Agents on visits to customers in the role of technical advisor, promoting Customer Support Group knowledge to end users and developing relationships to increase business opportunities• Visit customers globally to complete Warranty and Service Contract work.• Promote and renew Service Contracts for PharmaCare products.• Provide detailed written reports of contacts and visits to customers.• Keep up to date with, and report on, competitor products.• Help to identify new product opportunities through customer discussions and problems.• Help with the development of new products.• Take ownership of customer complaints relating to products and services within your own working areas.• Provide technical support for the purchasing department relating to products within your area of expertise.• Maintaining cost control over supplier pricing and making sure all products are up to date within our ERP System. Nature and Scope:Position held will, under the direction of the Research, Development & Quality Systems Manager, provide technical support and advice to all departments as well as external customers and agents. The post holder will often work unsupervised, for example when working off-site. The position will involve travelling to customer sites and therefore, overnight and foreign travel will be required. Key Performance Indicators:• Reduced customer claims• Increased customer satisfaction• Shared technical knowledge and accessibility• Increase service contract levels Key performance indicators in line with core values• Customer focus: High responsiveness to requests. Sense of ownership.• Speed of response: Timely completion of all plans, tasks & assignments, both individual & team related.• Pride in what we do: Work consistently exceeds expectations. Interacts with other departments to improve quality of deliverables. Adheres to schedules to deliver a high-quality product.• Continuous improvement: Promotion by taking the initiative to identify issues and providing solutions with the goal of reducing cost and improving performance. Generates and implements multiple beneficial new ideas.• Honesty & integrity: Communications with stakeholders are proactive, professional, and always conducted in a positive way. Extremely trustworthy and dependable.• Positive attitude: Enthusiastic and can-do stance. Demonstrates a positive impact on the business despite challenging conditions. Helps others to remain positive.• Compliance with all policies, procedures, and safety rules & regulations. Applicants must have a full driving licence and a valid passport, with overnight visits to customers required on some occasions. Terms and Conditions of EmploymentPlease note that any offer of employment is contingent upon the following conditions: agreement to a Disclosure and Barring Service (DBS) check, References/Background & Right to Work Documentation checks. The Company may terminate employment without notice if any documentation is unsatisfactory. Job Type: Full-time Pay: £26,000.00-£31,000.00 per year Benefits:• PRP – Profit-related pay• Company pension• Cycle to work scheme• Free flu jabs• Free parking• On-site parking• Store discount Education:• Certificate of Higher Education (required) – Recognised Engineering qualification eg. City & Guilds, HND, HNC Experience:• Industrial engineering: 2 years (required) Language:• 2nd language (Desirable) Willingness to travel:• 50% (required)Work Location: Long Eaton, Nottingham / On the road Click 'Apply' to forward your CV. ....Read more...
Apprentice Project Manager
The following duties and roles in addition to industry standard responsibilities are expected: Assist and support in establishing, developing and managing relationships, delivering exceptional client service and ensuring JSF(UK) Ltd team are first point of call for clients Ensure stakeholder satisfaction in all aspects of role and engagements Arranging access permits Developing H&S knowledge to assist in and ultimately enable compilation of RAMS for all sites Develop and maintain internal ‘team’ ethos through colleague respect, interaction, support and personal development Assist internal PM and design team during inception ensuring understanding and development of client brief developing understanding of compliance with all statutory regulations Under the guidance of line manager, co-ordinate site survey dates and ensure all necessary parties are in attendance Review site survey outputs (detailed outputs including fully dimensioned site survey, dilapidations schedule, photographic survey and logistics plan) and ensure distribution of relevant elements to the appropriate stakeholders Collaborate with design team to confirm specifications, ensuring technical feasibility and developing understanding of compliance with all statutory regulations Co-operate with internal team throughout pre-construction period to ensure budget efficiencies Assist in liaison with internal design team and specialist suppliers design team in development of design pack, whilst paying due cognisance to project budgets Assist in management of the submission, drive the consent process of all required project approvals, statutory or otherwise, to ensure the effcient reduction of pre-construction timelines and ensuring a smooth progression through the consent approvals process Assist PM in collation of the construction phase H&S project management plan, providing relevant pre-construction information Develop skills to maintain, monitor and issue Key Event Schedule (KES) regarding pre and post construction activities applicable to the role Assist in preparation of progress reports flagging of any issues and mitigation methodology Monitor all pre-construction operations and schedule intermediate phases to ensure all deadlines are achieved Assist reviewing pre-construction resources such as materials, labour and equipment with attention to budgetary limitation, to ensure construction Become proficient in the use appropriate verification techniques to manage changes in project scope, schedule and costs Manage/maintain health and safety standards, and ensure adherence to all health and safety standards, reporting of any issues Report and escalate any issues, or improvements to management as needed Experience risk management during the pre-construction process to minimise project risks whilst maintaining safe project delivery Liaise with mentor to engage with all suppliers and using ‘data library’ compile and ensure the delivery of and implementation of O&M manuals at PC Develop O&M ‘data library’ and standard O&M template to drive efficiencies through the close out process Ensure all elements within your control are in place to ensure ‘pure’ delivery (Defect free, O&Ms submitted, Final Account submitted) on day of completion Ensure continuation of study, development of academic and practical skills and qualifications Establish continuous professional development plan to enable JSF (UK) Limited to support and develop personal and professional aspirations Training: Training will be at Doncaster College where you will access a wide range of facilities on offer Day release You will undertake the Construction Support Technician Level 3 Standard Apprenticeship search / Institute for Apprenticeships and Technical Education You will undertake Functional Skills for English and/or maths if needed You will undertake both on and off-the-job training by a team of industry qualified professionals to give you the best skills, knowledge and experience that will help you become a Project Manager of the future Training Outcome: Successful completion of the apprenticeship could lead to a higher-level apprenticeship or full-time employment for the right candidate Employer Description:One element of JSF(UK) Limited core values is to guarantee client satisfaction, safeguarding and building on our close client relationships, generating repeat business with clients maintaining similar values.Working Hours :Monday - Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working ....Read more...
Territory Manager - Seattle Industrial
JOB DESCRIPTION Why should you work for THIS company? The question is - WHY WOULDN'T YOU? Embrace YOUR opportunity to maximize tremendous, industry training with LIMITLESS ongoing learning AND earning potential. Our professional culture and our dedication to every employee-these are just a few benefits we're proud to offer. (Outside Sales - Strategic Account Management - Business Development) What's in it for YOU? The Stonhard team knows every job is critical, and that teamwork drives innovation. Your experience and hard work will be recognized through: Competitive pay and uncapped earning potential (get paid for your performance) Nationwide, our Territory Managers that completed their first year averaged over $135K with our top rookies earning over $350K. Second year TMs averaged almost $152K. 401K matching AND a pension plan. (Stonhard invests in its people) World-class training and a commitment to ongoing career development. Flexibility to work from your home office when not in the field/meeting clients. What will you do? A penchant for business development, working out of your own office, you'll meet & engage new and repeat customers in your territory; assessing their needs, you will provide a truly consultative Stonhard solution. Customer sales calls include a mix of existing/repeat business along with prospecting for new customers and projects. Closely work with your manager to meet & exceed sales goals. Participate in overseeing the successful delivery of product installation, ensuring optimum customer satisfaction. Project management responsibilities include ensuring raw materials are on site, construction crews have everything they need and troubleshooting any installation issues that may come up. Full turn-key operation ensures a smooth install and helps secure next project in another area or building. Will participate in an enriching training process spanning over two years, traveling to our headquarters for pre-planned, scheduled training(s). Base Salary Range: $60,000 - $80,000 Uncapped Commission potential (First 2 years): approx. $15,000 - $50,000 Supplemental Pay Types:Commission Pay, Bonus Pay Benefits:401k w/ company match after 6 months, Pension Plan, Medical/Dental/Vision Insurance, flexible schedule, life insurance, tuition reimbursement What is required? Experience in B2B, end user sales; construction, commercial or industrial is preferred. Proven Success in Business Development and Project management; interacting at all levels. Strong capacity to learn a new industry. High degree of initiative, mature judgment, and self-motivation. CONTACT STONHARD TODAY! Visit us online at www.Stonhard.com or Apply here! After applying, we encourage you to "follow" us on LinkedIn (Stonhard) as well! This way you can stay informed and up to date on what's happening around our organization and start your path to becoming part of our FAMILY! STONHARD is headquartered in Maple Shade, NJ and has more than 100 years of experience manufacturing and installing high performance, seamless floor systems throughout the world. We manufacture and install long-term floor, wall and lining solutions to markets including, but not limited to: food & beverage, general manufacturing, pharmaceutical, chemical processing, education, healthcare, government, technology and hospitality. STONHARD is part of RPM International Inc., a $6.1 billion, multinational company with subsidiaries that are world leaders in specialty coatings, sealants, building materials and related services. From homes and workplaces to infrastructure and precious landmarks, RPM's market-leading brands are trusted by consumers and professionals alike to help build a better world. www.stonhard.com We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class.Apply for this ad Online! ....Read more...