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Sales Operations Administrator

Sales Operations Administrator We are looking for an ambitious Sales Operations Administrator to join a successful and growing manufacturer of classic car parts and automotive components. Offering genuine opportunities for development, this varied role will evolve over time and provides exposure to sales operations, customer support, marketing and business administration. If you have an interest in classic cars, automotive aftermarket products or vehicle restoration, this is an opportunity to build a long-term career within a unique and thriving business. Location: Office based, Witney, Oxfordshire Salary: 29-35k depending upon experience Hours: Monday to Thursday 8.30am to 5.00pm, Friday 8.30am to 3.00pm About the Role Working as part of a close-knit commercial team, you will support the day-to-day sales operation while helping to deliver an outstanding customer experience across several well-established automotive brands. This is a highly varied position where no two days are the same. You'll be involved in everything from sales administration and customer service to marketing support, systems administration and operational projects. About You You'll be organised, proactive and confident communicating with customers and colleagues alike. Comfortable managing multiple priorities, you'll enjoy being involved in a broad range of activities and take pride in delivering a first-class customer experience. You'll ideally have: Experience within a Sales Administrator, Sales Support, Customer Service, Commercial Administration or Business Support role. Excellent communication skills and a professional telephone manner. Strong organisational skills and the ability to manage multiple tasks simultaneously. Good IT skills, including Microsoft Excel, Word and other Microsoft Office applications. A high level of accuracy and attention to detail. Experience of SAP or a similar ERP system would be advantageous, although full training will be provided. A positive, flexible and team-focused approach. A genuine interest in cars, classic vehicles, restoration projects or the automotive aftermarket industry. Enthusiasm for learning about automotive products and supporting a passionate customer base. Key Responsibilities Managing customer backorders and proactively chasing outstanding orders across multiple group companies. Processing and updating customer orders using SAP and online ordering platforms. Coordinating overseas web orders, obtaining shipping quotations and arranging deliveries. Producing and releasing warehouse pick lists to support daily delivery schedules. Maintaining accurate customer information across websites, databases and business systems. Providing professional telephone support and acting as a first point of contact for customers. Handling customer returns administration and supporting aftersales activities. Managing customer invites, communications and data updates across company platforms. Supporting the ongoing maintenance and accuracy of SAP, websites, CRM systems and business applications. Liaising with external IT and software providers to manage and progress support tickets. Uploading price lists and maintaining system data across multiple business entities. Supporting online order fulfilment and liaising with purchasing teams where required. Managing incoming enquiries and ensuring customer requests are handled promptly and professionally. Coordinating factory tours, customer visits and booking schedules. Supporting marketing activity through Mailchimp campaigns and social media administration. Assisting with promotions, events and wider commercial initiatives. Providing sales support across the wider business and contributing to continuous improvement projects. Why Join Us? Join a respected and successful business within the classic automotive sector. Work with products that are valued by enthusiasts and customers worldwide. Enjoy a varied role spanning sales operations, customer service, marketing and business support. Receive ongoing training and development opportunities. Benefit from genuine career progression as the role and business continue to grow. Be part of a supportive and passionate team. Early finish every Friday. Generous holiday entitlement. Apply in Confidence To apply for the position of Sales Operations Administrator – job reference 4385KB, please forward your CV to Kayleigh Bradley, Senior Recruitment Consultant at Glen Callum Associates Ltd, or call 07908 893621 for a confidential discussion. JOB REF: 4385KB Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you. ....Read more...

Project Coordinator

We are recruiting for an organised and efficient Project Coordinator to join an established team in Banbury on a full time, permanent basis – Monday to Friday. You will play a pivotal role in coordinating project admin tasks throughout the inception, planning and execution of new products coming to market. This role involves working with a multitude of internal and external stakeholders and requires a high level of organisation. You must have excellent communication skills, both written and verbal, and the ability to work with all levels of the organisation. The ability to multitask is a must, as one minute you could be at your desk, the next minute you could be collecting samples from the warehouse. As Project Coordinator, you will be responsible for: Overseeing the implementation of new product implementation Supporting team members during periods of high activity to ensure deadlines are met Requesting, chasing and reporting on samples as required, during the product development process Organising the weekly airfreight shipment and manage the prioritisation of samples as they arrive Liaising with Account Manager/Product Development Manager or Customer to implement Liaising with internal and external stakeholders on any delays to product or photography samples Aiding in packing, re-boxing, and transport of samples to where they need to be in the business for a given time Using the company CRM to manage new product set up including the completion of all administration and accurate, timely in-put of all necessary data, e.g., product specifications, product technical data sheets, quotes, packing and label specs, etc. Creating spec sheets and label specifications for new products, ensuring their accuracy and distribute to far-east suppliers Signing off all new products as complete and correctly setting up on system before first purchase order placed Maintaining all costing schedules and ensuring correct completion of all new product costing sheets from factory quote sheets Filing all factory quote sheets Liaising with other departments on a timely basis and ensuring communication from the dept. is accurate and effective. These are to include marketing, design, trading, technical, far-east teams and customer stakeholders Reviewing and signing off on new stock as it arrives Maintaining ongoing range management data and product queries As Project Coordinator, you must be/have: Experience of working within an admin, coordinator position Experience of working within a product industry is preferred Confident approach to learning Good numeracy & literacy skills Good working knowledge of Microsoft Office 365 (Word, Excel, and Outlook) Excellent communication and interpersonal skills Exceptional organisation skills – time management, ability to prioritise & meet project deadlines Forward thinker, able to identify and minimise problems before they occur Experience of following critical paths and timelines Self-motivated and positive attitude to self-development Full and valid UK driving licence due to some travel to other local sites What’s in it for me? The salary for this role is competitive, holiday entitlement is 29 days' holiday during each holiday year, which includes the usual 8 public holidays. Holiday entitlement increases alongside length of service up to a maximum of 34 days. Additional benefits include employee discount on company products, auto-enrolment pension scheme, free onsite parking, learning and development opportunities, access to employee benefits platform including discounts and offers on hundreds of retail and leisure activities, online learning courses and Employee Assistance Programme (EAP). ....Read more...

Client Solutions Executive

At STR Group, our Client Solutions Executives engage organisations across specialist STEM industries to understand how they deliver critical projects, overcome resource constraints and access specialist expertise. You’ll be the engine at the top of our sales funnel identifying potential clients, starting meaningful commercial conversations and generating qualified opportunities for our Client Services Directors. This is broader than traditional recruitment sales. Depending on the client’s objectives, the right solution could involve permanent or contract recruitment, staff augmentation, multi-hire campaigns, project teams, Statement of Work delivery, retained search, or market intelligence and workforce consulting. Working closely with a Client Services Director, you’ll qualify each opportunity before providing a comprehensive handover for solution design, commercial discussions and deal closure. You’ll gain exposure to a wide range of workforce and project delivery models while developing the commercial knowledge and credibility required to become a trusted client advisor. Working at STR STR Group is an international workforce and project solutions consultancy specialising in high-tech facilities, life sciences, engineering and technology, marine and automation. Since our inception in 2000, we have continued to evolve alongside our clients and the STEM industries we support. Our approach begins with understanding what a client is trying to achieve. We diagnose the challenge, evaluate the available options and design a solution aligned with the client’s commercial and operational objectives. What will you be doing? As a Client Solutions Executive, you’ll play an important role in that process by identifying organisations with emerging workforce or delivery challenges and connecting them with the expertise and solutions needed to achieve their goals. You will be: Identifying prospective clients and developing strategic target accounts across specialist STEM sectors Engaging new clients through telephone, email, LinkedIn, networking and targeted marketing campaigns Researching organisations investing in capital projects, operational improvements, digital transformation, manufacturing expansion and other business-critical programmes Building relationships with engineering leaders, project directors, operations managers, procurement teams, HR, talent acquisition and executive stakeholders Holding consultative conversations to understand clients’ objectives, project scope, programme timelines, delivery risks and internal capabilities Identifying where STR can add value through retained search, staff augmentation, contract project teams, multi-hire permanent projects, Statement of Work solutions, workforce consulting, or permanent and contract recruitment Generating and scheduling high-quality discovery meetings for the Client Services Director What are we looking for? Experienced in business development, sales development, lead generation or client engagement within a B2B environment Confident initiating conversations and engaging senior technical, operational and commercial stakeholders Comfortable with proactive outbound business development and working towards performance targets Consultative and solutions-led, with the ability to recognise that every client requires a different approach Organised and disciplined when managing CRM records, prospecting activity and opportunity pipelines An excellent communicator with strong relationship-building skills Interested in developing expertise across specialist STEM markets and complex workforce solutions What are we offering you? A clear pathway into senior business development, client solutions, strategic account management and consulting Award-winning, ongoing learning and development delivered by dedicated in-house experts Structured training and mentoring from experienced commercial leaders A 3pm finish every Friday Modern, state-of-the-art offices with breakout areas Daily breakfast provided Employee of the Month and Employee of the Quarter awards Quarterly Directors’ Lunches at Michelin-recommended restaurants An active Equality, Diversity and Inclusion board Annual, all-expenses-paid incentive trips for top performers Annual Awards, Summer Party and Christmas Party Long-service anniversary rewards, including additional holiday, bonuses, vouchers, champagne and gifts, depending on length of service 23 days’ annual leave plus bank holidays, increasing by one day for each completed year of service and capped at 28 days The option to purchase up to five additional days of annual leave Healthcare cash plan and optional private healthcare from day one Company pension scheme Enhanced maternity and paternity leave Your birthday off Drinks fridge Free on-site parking Cycle-to-work scheme Electric vehicle salary-sacrifice scheme through Octopus Electric Vehicles Tech salary-sacrifice scheme through Currys Employee Referral Programme This is an opportunity to build a highly rewarding commercial career while developing genuine expertise in specialist global markets. You’ll help organisations overcome complex workforce and project delivery challenges while contributing directly to the continued growth of STR Group. STR is committed to offering applicants with disabilities an interview where they meet the minimum criteria for the vacancy. Apply today and take the next step in your career as a Client Solutions Executive with STR Group. TA is acting as an Employment Agency in relation to this vacancy. ....Read more...

Technical Customer Support And Repairs Technician

An opportunity has arisen for a Technical Customer Support & Repairs Technician to join a leading developer of high-performance embedded computing, RF and mission-critical electronic systems supplying customers across the aerospace, defence, security, communications and other highly regulated technology markets. The organisation designs and manufactures advanced embedded computing platforms, rugged electronic hardware, signal processing solutions and high-performance computing technologies that support mission-critical applications including radar, electronic warfare, intelligence, surveillance, communications and secure computing. With an international customer base and a strong engineering heritage, the business is continuing to invest in its European support capability and customer service operations. This is a customer-focused technical role responsible for providing first and second-line product support, coordinating the complete RMA lifecycle and carrying out hands-on diagnosis, testing and repair of advanced electronic products. Working closely with customers and cross-functional engineering, manufacturing and quality teams, you will play a key role in improving repair turnaround, reducing unnecessary RMAs and ensuring an outstanding customer experience. This role would suit an Electronics Technician, Repair Engineer, Test Technician, Technical Support Engineer or Customer Support Engineer who enjoys combining technical troubleshooting with customer interaction and project coordination within a high-technology engineering environment. Main Responsibilities of the Technical Customer Support & Repairs Technician (Reading): Provide first and second-line technical support to customers via telephone, email and remote support tools Diagnose hardware and system-level issues relating to embedded computing, RF and electronic systems Guide customers through product configuration, operation and troubleshooting activities Manage the complete RMA process from initial enquiry through to product return and customer communication Carry out hands-on fault finding, testing and repair of electronic assemblies and systems Perform functional testing, acceptance testing and quality verification using industry-standard electronic test equipment including oscilloscopes, multimeters, logic analysers and spectrum analysers Work from schematics, engineering drawings, manufacturing documentation and test procedures Maintain accurate repair records, service reports and customer documentation Liaise with engineering, manufacturing and quality teams to investigate product issues and implement corrective actions Support root cause investigations and continuous improvement initiatives across repair and service activities Develop and improve repair procedures, diagnostic processes and technical documentation Provide customers with regular updates throughout technical investigations and repair activities Occasionally support customer visits, field service activities and technical demonstrations where required Requirements of the Technical Customer Support & Repairs Technician (Reading): Previous experience within Electronics Repair, Test Engineering, Technical Support, Product Support, Field Service, Customer Support Engineering or a similar technical role Strong understanding of analogue and digital electronic systems and component-level diagnostics Experience fault finding and repairing electronic assemblies or embedded hardware Ability to read electrical schematics, wiring diagrams and technical documentation Hands-on experience using electronic test equipment including oscilloscopes, multimeters and signal generators Excellent customer service, communication and stakeholder management skills Experience managing multiple customer enquiries and technical issues simultaneously Strong organisational skills with the ability to coordinate repairs, engineering support and customer expectations High attention to detail with a structured approach to documentation and record keeping Ability to work collaboratively across engineering, manufacturing, operations and quality teams Experience within one or more of the following technologies would be advantageous: Embedded computing systems RF and microwave technologies Ruggedised electronic systems PCB and PCBA assemblies Single Board Computers (SBCs) Avionics electronics Defence electronics High-performance computing platforms Desirable: Technical qualification in Electronics Engineering, Electrical Engineering or a related discipline Experience supporting aerospace, defence, communications or industrial electronic products Experience managing structured RMA processes and product returns IPC soldering certification (IPC-A-610, J-STD-001 or equivalent) Experience using ERP, CRM or service management platforms such as Oracle, Salesforce or JIRA Knowledge of Lean Manufacturing, Six Sigma or continuous improvement methodologies Experience working within regulated engineering environments including defence or aerospace Working Pattern & Benefits: Office-based role in Reading, Berkshire Opportunity to support cutting-edge embedded computing and RF technologies used in mission-critical applications Customer-facing position with significant interaction across engineering, manufacturing and international support teams Opportunity to influence and improve European repair capability and customer support processes Private healthcare Annual bonus scheme Pension scheme with employer contribution Life assurance and income protection Employee Assistance Programme Employee share purchase scheme 25 days annual leave plus additional Christmas shutdown Long-term career development within an internationally recognised engineering organisation To apply for this Technical Customer Support & Repairs Technician role, please send your CV to Kishan Chandarana: kchandarana@redlinegroup.Com ....Read more...