Sales AdministratorUp to £28,000 pa basic salaryOffice based (Colchester)Do you have experience in a fast-paced sales administration environment and enjoy working with both data and people? About usB&D Plastics, a specialist distributor of industrial plastic pipework systems, valves and flow control products, is looking for a highly organised and detail-oriented Sales Administrator to provide a first-class customer experience.You will play a key role ensuring smooth day-to-day operations, processing paperwork, managing customer enquiries, liaising with suppliers, and supporting the overall sales process.Duties & responsibilities
Process sales orders accurately and efficientlyMaintain and update customer records and databasesPrepare quotes, invoices, and reportsLiaise with customers, suppliers, and internal teamsSupport the sales team with administrative tasksMonitor stock levels and coordinate deliveriesManage and resolve customer queries in a timely and efficient mannerProvide product information and tailored adviceCollaborate effectively with colleagues to provide quality customer serviceDevelop positive long-term relationships with customers
Skills & experience
Previous experience in a sales administration or similar roleStrong organisational and multitasking skillsExcellent communication skills, both written and verbalHigh attention to detail and accuracyAbility to work independently and as part of a teamStrong commitment to providing quality customer serviceDetail oriented, with a high level of accuracyIT literate (including experience with CRM systems)
What’s on offer
Up to £28,000 pa basic salary25 days holiday (plus bank holidays)Ongoing training and developmentSupportive, collaborative team culture
If you have a positive attitude, strong customer focus, and a desire to make a difference in a growing business, this could be your perfect fit. INDLSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
The Company
Our clients are a range of leading Australian organisations across financial services and other industries, all investing heavily in AI and automation to transform how they operate. With strong growth agendas and a clear focus on innovation, they are looking to bring on contract talent who can help modernise marketing and customer functions, drive AI-led transformation, improve operational efficiency, and deliver measurable commercial outcomes through technology-enabled initiatives.
The Opportunity
Several contract opportunities have arisen for hands-on AI and automation specialists to join short-term, high-impact engagements at the intersection of marketing, technology, and transformation. These are not roles for those who have simply read about AI , they are for individuals who have built with it. You will be expected to operate autonomously, applying practical experience to redesign how marketing and customer functions operate, shifting from manual, high-volume execution to AI-enabled, automated, and insight-driven models.
Key Accountabilities • Design and deploy agentic workflows that automate inbound marketing requests end-to-end across multiple organisations and teams. • Build AI-driven systems for request triage and classification, campaign asset generation, workflow routing and prioritisation, and automated reporting and status updates. • Embed automation into existing martech and CRM ecosystems, including Salesforce and adjacent platforms. • Identify and document further AI and automation opportunities across marketing and customer functions to improve efficiency and scalability. • Deliver well-documented, production-ready systems that internal teams can maintain, extend, and scale post-engagement.
Ideal Experience • Hands-on experience building and deploying AI automation systems or agentic workflows in real business environments, this is a core requirement. • Practical knowledge of AI orchestration tools and frameworks. • Experience integrating AI tooling into martech stacks, CRM platforms, and workflow or operational systems. • Proven ability to work autonomously, move fast, and deliver production-ready systems within defined contract timeframes. • Background in financial services, fintech, lending, or other regulated environments is highly regarded. • Experience in marketing operations or customer/marketing workflow environments is a plus, particularly where you understand how end-to-end processes actually run in practice.
Why Apply? • Genuine opportunity to build, this is a greenfield AI and automation mandate, not a brief to document or optimise an existing roadmap. • Exposure across large, nationally recognised organisations with real operational scale and complexity. • Short-term, high-impact engagements with clear deliverables and defined outcomes, ideal for contractors who prefer focused work that delivers tangible results quickly.
Whether you are a sports fanatic, shark diver or part-time antique collector, we celebrate your uniqueness. Parity Consulting works with clients who embrace diverse and inclusive environments and empower their teams to bring their authentic whole self to work. We encourage people with different beliefs, abilities, backgrounds and life experiences to contact us. At Parity, we believe in people, not just data. Every application is reviewed by a real person, ensuring your experience and individuality are genuinely valued throughout the recruitment process.....Read more...
Engineering Job Allocation: Assign jobs effectively based on customer requirements, ensuring accurate scheduling
Customer Contact & Coordination: Liaise with customers to confirm service needs, scheduling, and any additional clarifications required post-sale
Clarifying Questions: Use post-sale follow-ups to ensure engineers have the right job details and required equipment
Order & Quote Management: Generate and process customer orders and quotes promptly
CRM & Systems Management: Maintain and update customer records using Freshsales CRM, InControl for ticketing, and XERO for invoicing and accounting
Process Improvement: Identify inefficiencies and recommend improvements to enhance workflow and customer experience
Support Cross functional support between technical and operations
Adhoc any other duties as required to fulfil role
Training:
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying
College or training organisation - ISALES ACADEMY LIMITED
Your training course - Business Administrator
Equal to Level 3 (A level)
Course contents:
Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches' others in the processes required to complete these tasks
Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate
Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge
Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively
Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department
Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches' others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues
Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities
Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation
Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required
Your training plan - Level 3 Business Administration Apprenticeship Classroom sessions are bi-weekly.Training Outcome:
An apprenticeship allows you to earn a wage, gain valuable work experience and industry specific competence
Potential for full-time employment on successful completion of the apprenticeship
Transferable skills that are invaluable in the wider world of work
Employer Description:This business is approaching it’s tenth year and is a specialist provider of fully managed connectivity and telecommunications services, providing mobile based (4G/5G/WiFi/Starlink) solutions to customers when traditional fixed line services cannot meet their requirements. Their teams deliver tailored engineering to SME customers across the UK in a multitude of business verticals.Working Hours :Monday to Friday, 9:00am - 5:30pmSkills: Communication skills,IT skills,Attention to detail,Customer care skills,Problem solving skills,Administrative skills,Logical,Team working,Initiative....Read more...
Housebuyers4u is looking for a highly organised Property Administrator & Customer Service Coordinator to support customers, solicitors, suppliers and internal teams through the property process.
This is a varied role combining property administration, customer service, solicitor liaison, AML support, document chasing, photography and floorplan coordination, keybox arrangements, insurance administration and completion preparation.
You will be an important link between the customer, the sales team, managers, solicitors and third-party suppliers. Your role will be to keep communication clear, make sure important tasks are completed on time, flag issues early and help property cases move forward smoothly.
This role would suit someone who is organised, calm, accurate, customer-focused and comfortable managing multiple tasks at once.
About the Role
As Property Administrator & Customer Service Coordinator, you will support customers from the point they agree to proceed, helping them understand next steps, complete paperwork and stay informed throughout the process.
You will arrange key parts of the customer and property journey, including solicitor introductions, AML checks, photography and floorplans, keybox fitting, document chasing, courier arrangements, meter readings and completion preparation.
You will also help protect the wider team's time by handling routine queries, chasing outstanding items and escalating only the issues that require manager input.
This is a role where attention to detail, follow-up discipline and customer care are essential.
Key Responsibilities
Customer Onboarding and Communication
Contact customers once they have agreed to proceed and explain the next steps clearly.
Make customer service calls to keep sellers informed and reassured.
Carry out a day-three touchpoint to check whether the customer has received paperwork and understands what is required.
Help customers complete forms where they have questions or need guidance.
Check whether customers need help with practical moving-related queries, such as removals signposting.
Keep customers updated throughout the process.
Act as a professional first point of contact for routine customer queries.
Escalate sensitive, urgent or deal-impacting matters to the appropriate manager.
Solicitor Introductions and Conveyancing Support
Introduce customers to the relevant solicitor once a case is ready to progress.
Ensure solicitor details, customer details and property information are accurately recorded.
Chase customers and solicitors for required paperwork.
Support conveyancing-related administration to help keep cases moving.
Coordinate final document signing where required, including TR1 forms, contracts, instruction agreements and witness requirements.
Arrange couriers or approved local contacts for signature and witness requirements where needed.
Keep clear records of solicitor communication, outstanding actions and next steps.
Property Documentation and Compliance Checks
Download OC1 / title documents where required.
Request, save and record key property documents.
For tenanted properties, chase important documents such as:
AST / tenancy agreement.
Gas Safety Certificate.
EICR.
Deposit protection information.
Any other relevant tenancy documents.
Flag risks to a manager, including missing deposit protection, unclear tenancy status, expired certificates or unusual property issues.
Identify missing information early so that avoidable delays are reduced.
AML and Identity Checks
Support customer onboarding through agreed AML and identity verification processes.
Carry out AML checks where required.
Use the correct level of check depending on the stage and value of the case.
Record AML results accurately.
Escalate failed, unclear or higher-risk AML results to the relevant manager.
Handle customer information confidentially and professionally.
Photography, Floorplans and Brochure Support
Book photography and floorplan appointments with customers and suppliers.
Confirm appointment details and update internal systems.
Chase suppliers for completed photos, floorplans and related information.
Support the creation of property brochures and property packs using agreed templates.
Ensure property information is accurate, clear and consistent before it is passed to the relevant team.
Help gather information required for marketing, sale progression or onward sale.
Keybox, Access and Completion Preparation
Arrange keybox fitting where required.
Confirm access arrangements with customers, agents, suppliers or internal contacts.
Coordinate key collection, access instructions and property handover steps.
Request meter readings and supporting photographs from customers or representatives.
Record meter readings clearly and pass them to the correct team.
Support completion-day administration and make sure key information is available when needed.
Internal Coordination and Case Management
Act as a filter between customers, sales consultants, managers and the wider deal process.
Triage routine customer queries and escalate only the matters that require decisionmaking.
Keep CRM records, trackers and case notes accurate and up to date.
Monitor outstanding tasks and chase proactively.
Support sales consultants and managers with administrative tasks that help cases progress.
Ensure handovers between sales, admin, legal, operations and post-completion teams are clear and complete.
Supplier and Third-Party Coordination
Liaise with photographers, floorplan providers, couriers, solicitors, estate agents, keybox providers and local contacts.
Arrange couriers for final documents where required.
Coordinate with approved contacts in different regions where documents need to be signed or witnessed.
Maintain professional communication with third parties.
Follow up until tasks are completed and properly recorded.
What Success Looks Like
You will be successful in this role if:
Customers feel informed, reassured and properly supported.
Paperwork is received, chased and completed on time.
Solicitor introductions are handled quickly and accurately.
Photography, floorplans, keyboxes and couriers are arranged without unnecessary delays.
AML checks are completed and recorded correctly.
Tenanted property documents are chased and risk flags are escalated early.
CRM notes, trackers and case records are accurate and up to date.
Managers are protected from routine admin and only pulled into issues that require their input.
Cases move forward smoothly because details are control
....Read more...
Commercial Vehicle Sales Executive
Job Title - Commercial Vehicle Sales Executive
Location Caerphilly
Salary up to £60000 per annum OTE
Hours Monday to Friday 8am to 5.30pm
My client a global commercial vehicle manufacturer is seeking an experienced Commercial Vehicle Sales Executive to join their team.
Commercial Vehicle Sales Executive Job Role
- Initiate contact with potential customers, whether through walk-ins, phone inquiries, or online inquiries, and provide them with information about our new vehicle inventory.
- Conduct thorough needs assessments with customers to understand their preferences, requirements, and budget constraints.
- Maintain up-to-date knowledge of all new vehicle models, features, specifications, and pricing options to effectively educate customers and address their queries.
- Guide customers through the entire sales process, from initial contact to vehicle delivery, ensuring a seamless and positive experience at every stage.
- Negotiate pricing, financing options, trade-in values, and other terms to reach mutually beneficial agreements with customers.
- Assist customers with completing necessary paperwork and documentation related to vehicle purchases, financing, and trade-ins.
- Build and maintain strong relationships with customers to encourage repeat business and referrals.
- Follow up with customers after the sale to ensure satisfaction, address any concerns, and encourage feedback.
- Meet or exceed monthly and quarterly sales targets set by the depot.
- Conduct research to develop and increase the customer base in the region.
Commercial Vehicle Sales Executive Requirements
- Ability to deal with all levels of customer service and deliver customer service excellence.
- Excellent interpersonal and communication skills, with the ability to build rapport and establish trust with customers.
- Strong negotiation and closing skills, with a focus on delivering exceptional customer service
- A passion for automobiles and a genuine interest in staying updated on industry trends and new vehicle technologies.
- Proven experience in automotive sales or a similar role, preferably within the LCV sector.
- The ability to organise work on own initiative and work under pressure.
- The ability to identify opportunities for business development within the region.
- Proficiency in using sales management software and CRM systems.
- A valid driver's license and a clean driving record.
Commercial Vehicle Sales Executive Benifits
- 20 days annual leave + Bank Holidays
- 3 x Life Assurance
- Company Pensions contribution
- Bonus, incentives and commission schemes
If you are interested in this Commercial Vehicle Sales Executive role please apply via this advert or contact John Barnes at Holt Recruitment on 07955081481....Read more...
Your role will be to ensure the smooth operation of payroll and ensure that all contractors are compliant in line with the company's, clients', and legal requirements. You will ensure all systems and data is up-to-date and that you provide friendly and accessible customer service to the highest standards and that promotes company values.
Duties will include:
Contractor Timesheets & Payroll:
Submit and verify timesheets meet deadlines and accuracy standards
Chase missing or unapproved timesheets
Resolve timesheet and payroll queries
Clear payroll with Line Manager, flagging any issues
Compliance & Documentation:
Verify right to work and collect references per client requirements
Process DBS checks and ensure all compliance documents are complete and signed
Maintain accurate contractor files, regularly chasing missing information
Keep CRM and databases up to date in line with GDPR
Communication & Admin Support:
Handle general phone, email, and payroll enquiries
Log and escalate correspondence, compliments, and complaints appropriately
Provide ad-hoc support to meet team targets
Keep Line Manager informed of compliance progress
Training:Teaching and learning the skills, knowledge and behaviours within Business Administration Level 3.Training Outcome:Upon successful completion of the apprenticeship, there may be an opportunity to progress into a permanent role such as a Compliance Officer or Payroll Administrator. The role offers long-term development in administration, compliance, and data management, with the potential to gain further qualifications and take on increased responsibilities.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Monday - Thursday - 9am - 6:30pm, Friday - 10am - 5pm.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
Duties will include:
Source and pre-screen candidates using platforms like CV Library and Reed to identify the best talent for client vacancies.
Conduct high-volume cold calls (up to 70/80 call per day) to potential candidates and clients, promoting opportunities and building relationships.
Support recruitment consultants with shortlisting, arranging interviews, and providing updates to both candidates and clients.
Create, post, and monitor engaging job adverts across multiple platforms.
Maintain and update CRM and ATS systems, keeping candidate and client records accurate and up to date.
Provide guidance and feedback to candidates throughout the recruitment process, managing correspondence professionally via phone and email.
Assist with admin compliance, reference requests, and processing agency worker timesheets.
Work towards personal and team targets, contributing to the consultancy’s growth while developing your own career.
Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release. One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Upon successful completion of the apprenticeship, there is the potential to progress into a permanent Recruitment Consultant role within the business. Continued development and career progression are encouraged, with opportunities to grow into senior recruitment or management positions over time.Employer Description:Tempting Recruitment first opened our doors in 2018 and since then we have gone about rapidly growing our business and market space. We have offices based in Croydon, London and Dartford, Kent, but our reach stretches throughout the whole of the United Kingdom. We are a vastly experienced and friendly team who strive to be successful at what we do.Working Hours :Mon - Thu - 9 a.m. - 6:30 p.m., Fri 10 a.m. - 5 p.m.Skills: Administrative skills,Attention to detail,Communication skills,Customer care skills,Flexible,Initiative,IT skills,Logical,Non judgemental,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
Duties will include:
The successful candidate will be a practical, proactive individual, responsible for supporting the whole team
You will be the first point of contact for incoming telephone calls, dealing with customer enquiries, distributing calls accordingly, or taking messages, ensuring they are recorded clearly with all details obtained
You will also be the first point of contact for meeting and greeting visitors and providing hospitality services
You will process customer orders, identifying the requested products, liaising with the technical team, assembling the goods, preparing and packing items, ready for collection/dispatch. This will include making sure all the necessary paperwork is completed correctly
You will then book the courier and arrange sending out the orders
You will cross-reference the orders against the proof of delivery paperwork, checking all details are recorded accurately and forward to the accounts department for processing
You will be responsible for maintaining stationery and office provisions, ordering replacement stock as required
The role will also include some basic administrative duties such as filing, both paper based and electronically, as well as keeping the office tidy, shredding, photocopying, organising files,database management, data entry and CRM system updates
Training:
You will achieve the Level 2 Customer Service Practitioner Apprenticeship Standard
Functional Skills (if required)
There will be workshops that you need to attend via Zoom
You will have a mentor who will give you one to one teaching and support
To include 20% off the job training
In-house training will be given to support specifics of the role
Training Outcome:
There will be the opportunity for the right candidate to progress within the business upon completion of their apprenticeship
Employer Description:TDI Tuning are one of the leading providers of tuning box products for vehicles, providing a safe and effective solution for massively increasing vehicle performance cost effectively across the world.Working Hours :Monday - Friday, between 9.00am and 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Team working,Initiative....Read more...
This role is designed to help the apprentice build strong professional skills in data handling, communication, process management and customer service. Full training will be provided, and responsibilities will grow gradually as confidence develops. All duties will be introduced gradually with full support and supervision.
Key Responsibilities
Data Management & Reporting
Pull and update reports from various dashboards
Clean and prepare data for use in monthly and quarterly reports
Support reconciliation using internal templates
Assist with checking accuracy of broker mapping and flag inconsistencies
NET Promoter Score Surveys
Prepare and schedule NPS surveys using contact lists and templates
Track survey responses and help the team log results
Prepare summaries or follow-up notes for global results
TOBAs
Request and file due-diligence documents
Help complete the TOBA due diligence template
Log risk ratings and escalate high risk cases to senior colleagues
Track TOBA progress and maintain the TOBA library
Event Management
Execute on events across the business, including venue sourcing, budget, guest lists and execution to ensure a smooth running of the events
Assisting with preparing event guest lists, logistics and joining instructions
Help collect dietary requirements and manage RSVP lists
Support the admin process for invoices, PO’s and compliance forms
Merchandise support
Liaise with suppliers for quotes and sample options under guidance
Client Engagement and team support
Supporting client relationship administration, including tracker updates
Carry out general administrative duties such as organising shared files, taking notes and preparing documents
Prepare presentation and meeting agendas
Knowledge
Understanding of market structures, brokers and underwriting teams
Data accuracy and reporting processes
Business Strategy
Business processes such as TOBAs, NPS and CRM workflows
Ideal Candidate Profile
Enthusiastic and willing to learn
Organised with good attention to detail is essential
Comfortable working with numbers and data
Confident communicator (email, phone and in person)
Interested in starting a career in insurance or corporate business
Confident presentation and people skills
Positive, proactive and open to feedback
Proactive and organised
Training Outcome:This will be a temporary role for 16 months.Employer Description:Generali in the UK provides a full range of corporate insurance solutions and services for multinational employers.
Providing customers with flexible, innovative and technically effective insurance solutions lies at the very heart of our business for over 180 years.
Our long history is founded on building trusted partnerships with the Corporate and Commercial business community worldwide, through our continuous development, long-term customer engagement and delivering excellence in an ever-changing marketplace.Working Hours :Monday - Friday, 9am to 5pm.Skills: Communication skills,Attention to detail,Organisation skills,Team working,Problem solving,Time management skills,IT proficiency,Professionalism,Reliability,Ownership of tasks,Meeting deadlines,Positive attitude,Proactive approach....Read more...
Export AdministratorLocation: Elsenham, CM22 6DS (office-based role)Salary: £27,900 per annumHours: Monday to Friday 08:30-17:00 (30 min lunch) 40 hours per weekHolidays: 23 days increasing with service (plus bank holidays)About UsPetroy is an authorised distributor for many leading brands who operate in the petroleum and automotive service industries across the globe. We’re looking for a customer centric, highly organised self-starter with a keen eye for detail to support efficient order processing, accurate documentation, and on-time delivery.Key Responsibilities
Process export orders from receipt through to shipment and invoicingFollow up quotesPrepare and maintain accurate export documentationLiaise with freight forwarders, couriers, and shipping lines to arrange international shipmentsTrack shipments and proactively resolve delays or delivery issues
Ensure all export activities comply with UK and international trade regulations
Work closely with sales, finance, and warehouse teams to ensure smooth order fulfilmentChase overdue invoicesRespond promptly to customer queries in a professional manner
Maintain accurate records of export transactions and shipping documentationUpdate internal systems with order and shipment data
What We’re Looking For
Excellent written and verbal communication skillsAble to effectively resolve customer queriesHigh-level of attention to detailAbility to multi-task and prioritise effectivelyAble to maintain professionalism under pressureGood team playerProactive, can-do attitudeIT literate (including CRM experience)Previous customer service experienceOrder processing and administration experienceEuropean language skills desirable
Interested? If you feel that you possess the relevant skills and experience please send your cv by return.INDHSEquals One is an advertising and recruitment agency working on behalf of our client to promote this vacancy. You may be contacted directly by the employer should they wish to progress your application. Due to the number of applications we receive, we are unable to provide specific feedback if your application is unsuccessful.....Read more...
Responsibilities:
Assist senior recruiters with job postings, advertising, and candidate sourcing strategies
Screen CVs and applications to shortlist suitable candidates for client requirements
Interview candidates over the phone or via Teams to determine whether they are suitable for the role they applied for
Coordinate interviews, schedule appointments, and provide feedback to candidates
Conduct high-volume calls to promote new opportunities to potential candidates and clients
Guide candidates through the interview process and provide ongoing support
Identify and target potential leads to support business development
Organise and maintain candidate and client records in the CRM system, ensuring data accuracy
Support compliance with legal requirements in recruitment processes, including right-to-work checks and safeguarding procedures
Complete full 360 training and induction to learn all aspects of recruitment
Training:Teaching and developing the skills, knowledge, and behaviours required to become a competent Recruiter will take place entirely in the workplace, with no need for day release.
One-to-one tutoring sessions will be provided by a dedicated tutor, who will design a bespoke curriculum plan tailored to your strengths and areas for development.Training Outcome:Clear, results-based progression with the opportunity to advance to Senior Recruitment Consultant within 24 months, and further career growth beyond that, supported by training, mentoring, and performance-based rewards.Employer Description:Engineering Recruitment across the UK and EU. We are a specialist recruiter in Engineering and Construction across the UK and EU. We are passionate about placing the right engineers into the right jobs! We love what we do and we understand Engineering – we are proud to work in an industry that is vital to the worldwide economy. We know engineering and technical recruitment – we’ve been matching the right engineers into the right jobs for over 15 years. Combining technical expertise with in depth motivational matching, we promise to find you candidates that will stay with you long term. Our vision is to become the recruitment partner of choice for Engineering companies throughout the world, based on quality of service and delivery through our tailored and efficient approach.Working Hours :Monday- Friday, 9.00am- 5.00pm
(1 hour lunch).Skills: Communication skills,Creative,Customer care skills,Flexible,Initiative,Organisation skills,Patience,Problem solving skills,Sales Skills,Team working....Read more...
This is a structured apprenticeship opportunity for an individual looking to build a long-term career in recruitment and executive search.
The apprentice will work closely with the founder on live retained executive search assignments, learning how senior professionals are identified, engaged, assessed, and presented to clients. The role provides hands-on exposure to international recruitment projects across Europe and North America.
Key responsibilities include:
Talent mapping
Candidate sourcing
Using LinkedIn and CRM systems
Conducting qualification calls
Writing professional candidate profiles
Managing candidate communication
Supporting stakeholder engagement
Contributing to the end-to-end search process
Full training will be provided through the Recruiter Level 3.
Apprenticeship Standard, alongside day-to-day coaching and mentoring within the business.Training:
In addition to gaining practical experience in the role, you will also attain an NVQ Level 3 Recruiter qualification, which will help start your career and give you an insight into the business' processes and procedures
Our training is all completed remotely via Teams with a development coach, who will be available for support
You receive 20% off-the-job training during this apprenticeship, which is included in your weekly working hours
Training Outcome:
Upon successful completion of the apprenticeship, the learner will have the opportunity to progress into a permanent Candidate Consultant / Search Consultant role, with long-term career development within retained executive search
Employer Description:Procurex Talent Solutions is a boutique retained executive search firm operating within the supply chain technology and transformation market. We partner with high-growth software providers, consultancies, and innovative end-user organisations across the UK, Europe, and North America to deliver business-critical hires.Our work is research-led, consultative, and relationship-driven. We focus on specialist roles where quality, judgement, and candidate experience matter.Working Hours :Monday to Friday.
9am- 5pm with 1 hour unpaid lunch break.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Team working,Initiative,Curious & Proactive,Eager to learn,Interest in business and tech,Professional and confident....Read more...
Area Sales Manager
I am recruiting now for an experienced Area Sales Manager / Business Development Manager / Field Sales Executive to drive growth within the UK automotive aftermarket sector.
This role is ideal for a commercially focused sales professional with experience selling into distributors, motor factors, or trade partners. The successful candidate will play a key role in expanding market presence, developing customer relationships, and identifying new opportunities to increase revenue.
Location – UK / Remote
Salary – Negotiable DOE - 25 days Hols (plus BH 32 total) – Pension – Car Allowance - Employee Assistance Program – Fully Remote Role
Key Responsibilities
Grow the company’s presence within the UK automotive aftermarket by developing new and existing customer relationships.
Identify and secure new business opportunities while expanding sales within existing accounts.
Build strong partnerships with distributors, motor factors, and trade customers.
Deliver product presentations and support customers with technical product information when required.
Monitor market trends and competitor activity to identify opportunities for growth.
Represent the business at trade events, exhibitions, and customer open days.
Manage sales activity effectively using CRM tools and follow up on leads to convert opportunities into sales.
Candidate Profile
We are looking for someone who can bring:
Experience in sales or account management within the automotive aftermarket or related sector.
A proven ability to develop customer relationships and grow sales.
Strong communication and relationship-building skills.
A proactive and self-motivated approach to managing a sales territory.
An interest in automotive parts, vehicle systems, or technical products.
To apply / register your interest:
Send your full up to date CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd – or call Rob on 07398 204832.
Please note: We cannot accept overseas applications for this role or offer sponsorship at this time.
JOB REF: 4331RC Area Sales Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Area Sales Manager
I am recruiting now for an experienced Area Sales Manager / Business Development Manager / Field Sales Executive to drive growth within the UK automotive aftermarket sector.
This role is ideal for a commercially focused sales professional with experience selling into distributors, motor factors, or trade partners. The successful candidate will play a key role in expanding market presence, developing customer relationships, and identifying new opportunities to increase revenue.
Location – UK / Remote
Salary – Negotiable DOE - 25 days Hols (plus BH 32 total) – Pension – Car Allowance - Employee Assistance Program – Fully Remote Role
Key Responsibilities
Grow the company’s presence within the UK automotive aftermarket by developing new and existing customer relationships.
Identify and secure new business opportunities while expanding sales within existing accounts.
Build strong partnerships with distributors, motor factors, and trade customers.
Deliver product presentations and support customers with technical product information when required.
Monitor market trends and competitor activity to identify opportunities for growth.
Represent the business at trade events, exhibitions, and customer open days.
Manage sales activity effectively using CRM tools and follow up on leads to convert opportunities into sales.
Candidate Profile
We are looking for someone who can bring:
Experience in sales or account management within the automotive aftermarket or related sector.
A proven ability to develop customer relationships and grow sales.
Strong communication and relationship-building skills.
A proactive and self-motivated approach to managing a sales territory.
An interest in automotive parts, vehicle systems, or technical products.
To apply / register your interest:
Send your full up to date CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd – or call Rob on 07398 204832.
Please note: We cannot accept overseas applications for this role or offer sponsorship at this time.
JOB REF: 4331RC Area Sales Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
Business Development Manager – Food / Drink ManufacturingBristol Based Office / Hybrid working (2/3 day split)Competitive salary and bonus scheme ( in line with proven experience), car allowance, mobile phone, laptop11% pension / 2 x Death in ServiceAs a BDM you will have overall responsibility for management of the relationship between my client and its customers - new and existing. You will constantly strive to better understand customer demands and plan how to meet them, generating sales for the company as a result.The prime objectives of the role are to: - To foster the relationship between the company and the customer as well as handle any projects, accounts or issues that might be relative to that client
To increase company sales and profit marginTo increase the company active customer baseTo continually improve customer retentionTo meet annual team and individual budget as set by the SMT
UK and International travel will be requiredBusiness Development Manager Responsibilities:
Account management, retention and development of specific portfolio of accounts and marketsOrganise and attend commercially focussed meetings with customers and prospects Follow-up and convert to sale qualified leads through management of sales pipelineEstablish new and maintain existing relationships with buyers and key decision makersIntroduce Technical & R&D/NPD teams to existing and prospect customer baseDevelop new relationships with new clients be they direct customers or potential agents and distributorsContribute to external marketing communications where requiredUtilise, review and update the client databaseUpdate CRM system to channel opportunities through sales pipeline processNetwork with potential business partners and distributors and present evidence to line managerPrepare and deliver presentationsDevelop a level of technical knowledge appropriate to the role
Business Development Manager Skills / Experience Required:Essential - 2+ years in Sales / Business Development within the sweet & beverage flavour industry Excellent communication and negotiation skills at all levels Strong commercial awareness and analytical skills Self-motivation with excellent time management Experience of planning and managing field visits Proven ability to build and influence relationships. A team player with a customer-first attitudeIf the role is of interest, then please send your CV todayKey words: Sales Development Manager, Sales Manager, Key Account Manager, National Account Manager, Food Industry Sales, Business Development Manager ....Read more...
Global Sales Manager - Luxury Hotels Group Salary: depending on experience. We are looking for an experienced and high-performing Global Sales Manager – specialized in development of International markets to join this beautiful group and mawimize the reveenue of their luxury portfolio. We are searching for a candidate that is passionate, creative, determined and goal oriented.As part of the Executive team, you will be in charge of creating and implementing a strategic commercial plan and vision to continuously promote the portfolio across targeted markets.Key Responsibilities
Lead and direct the development and implementation of the strategic sales plansHelp keeping the company competitive and innovative.Promote high visibility of operations through active involvement in industry associations, trade shows and other national and international activitiesManage, develop and maximizing then sales team potential by recruitment, development and trainingIdentify emerging markets shifts while being fully aware of new products and competition status Work closely with the division Revenue and Marketing to design programs and seize all advertising and public relations opportunities to bring awareness of the venuesEffective management of all budgets to insure optimum operating profit.Reporting, communication and presentation of management information and KPI statistics to director
Qualification Required & Experience
Degree in business administration / commercial or a related fieldPrior experience with luxury hotel brands or multi-property groups, preferably in Greece or the Mediterranean region.Experience in a cluster or group role preferredSuccessful track record, consistently meetings or exceeding targetsExperience and understanding of the luxury hotel market and operationsDeep understanding of distribution systems, BI’s, CRM tools, and Revenue Management principles.Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organizationA driven and dedicated commitment to success without sacrificing integrityProven ability to drive the sales process from plan to closeStrong business sense and industry expertiseExcellent mentoring, coaching and people management skillsFluent English
Interested in this great challenge? Contact BEATRICE with your updated CV....Read more...
UK Sales Manager
Are you an experienced UK Business Development Manager or UK Sales Manager looking for a new and exciting challenge? My client is a major overseas automotive parts supplier and distributor with an established international presence and ambitious growth plans for the UK market. They are now looking to build the same success and reputation within the UK automotive aftermarket sector.
This is an outstanding opportunity for a driven and commercially focused sales professional who has experience developing independent factor and distribution networks. For the right individual, this role offers genuine long-term career prospects, with the opportunity to build and lead your own team of Field Sales Executives as the business grows, progressing into a future UK Sales Director position.
Location – UK / Remote
Salary – Circa 60K (Plus Commission and Annual Bonus OTE over £100K) – Car Allowance / Company Car – Company Credit Card – Mobile Phone & Laptop - Annual Leave – Pension – Fully Remote Role
Key Responsibilities
Grow the company’s presence within the UK automotive aftermarket by developing new and existing customer relationships.
Identify and secure new business opportunities while expanding sales within existing accounts.
Build strong partnerships with independent distributors, motor factors, and trade customers.
Develop and strengthen UK distribution and factor networks to support long-term business growth.
Deliver product presentations and support customers with technical product information when required.
Monitor market trends and competitor activity to identify opportunities for growth.
Represent the business at trade events, exhibitions, and customer open days.
Manage sales activity effectively using CRM tools and follow up on leads to convert opportunities into sales.
Play a key role in the future growth strategy of the UK business, with the opportunity to recruit and lead a UK sales team.
To apply / register your interest:
Send your full up to date CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd – or call Rob on 07398 204832.
JOB REF: 4346RC UK Sales Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
UK Sales Manager
Are you an experienced UK Business Development Manager or UK Sales Manager looking for a new and exciting challenge? My client is a major overseas automotive parts supplier and distributor with an established international presence and ambitious growth plans for the UK market. They are now looking to build the same success and reputation within the UK automotive aftermarket sector.
This is an outstanding opportunity for a driven and commercially focused sales professional who has experience developing independent factor and distribution networks. For the right individual, this role offers genuine long-term career prospects, with the opportunity to build and lead your own team of Field Sales Executives as the business grows, progressing into a future UK Sales Director position.
Location – UK / Remote
Salary – Circa 60K (Plus Commission and Annual Bonus OTE over £100K) – Car Allowance / Company Car – Company Credit Card – Mobile Phone & Laptop - Annual Leave – Pension – Fully Remote Role
Key Responsibilities
Grow the company’s presence within the UK automotive aftermarket by developing new and existing customer relationships.
Identify and secure new business opportunities while expanding sales within existing accounts.
Build strong partnerships with independent distributors, motor factors, and trade customers.
Develop and strengthen UK distribution and factor networks to support long-term business growth.
Deliver product presentations and support customers with technical product information when required.
Monitor market trends and competitor activity to identify opportunities for growth.
Represent the business at trade events, exhibitions, and customer open days.
Manage sales activity effectively using CRM tools and follow up on leads to convert opportunities into sales.
Play a key role in the future growth strategy of the UK business, with the opportunity to recruit and lead a UK sales team.
To apply / register your interest:
Send your full up to date CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd – or call Rob on 07398 204832.
JOB REF: 4346RC UK Sales Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
UK Sales Manager
Are you an experienced UK Business Development Manager or UK Sales Manager looking for a new and exciting challenge? My client is a major overseas automotive parts supplier and distributor with an established international presence and ambitious growth plans for the UK market. They are now looking to build the same success and reputation within the UK automotive aftermarket sector.
This is an outstanding opportunity for a driven and commercially focused sales professional who has experience developing independent factor and distribution networks. For the right individual, this role offers genuine long-term career prospects, with the opportunity to build and lead your own team of Field Sales Executives as the business grows, progressing into a future UK Sales Director position.
Location – UK / Remote
Salary – Circa 60K (Plus Commission and Annual Bonus OTE over £100K) – Car Allowance / Company Car – Company Credit Card – Mobile Phone & Laptop - Annual Leave – Pension – Fully Remote Role
Key Responsibilities
Grow the company’s presence within the UK automotive aftermarket by developing new and existing customer relationships.
Identify and secure new business opportunities while expanding sales within existing accounts.
Build strong partnerships with independent distributors, motor factors, and trade customers.
Develop and strengthen UK distribution and factor networks to support long-term business growth.
Deliver product presentations and support customers with technical product information when required.
Monitor market trends and competitor activity to identify opportunities for growth.
Represent the business at trade events, exhibitions, and customer open days.
Manage sales activity effectively using CRM tools and follow up on leads to convert opportunities into sales.
Play a key role in the future growth strategy of the UK business, with the opportunity to recruit and lead a UK sales team.
To apply / register your interest:
Send your full up to date CV to Robert Cox Senior Recruitment Consultant at Glen Callum Associates Ltd – or call Rob on 07398 204832.
JOB REF: 4346RC UK Sales Manager
Glen Callum Associates is committed to creating diverse and inclusive workplaces. We welcome applications from all qualified candidates regardless of gender, age, ethnicity, disability, sexual orientation, or background. We believe that a variety of perspectives makes a team stronger and a workplace better. If you need any adjustments during the recruitment process, please let us know – we’re here to support you.....Read more...
AI-Driven communication management:
Inbox architecture: Use AI to filter, tag, and organise the MD's emails, ensuring that technical queries regarding gas suppression or water mist systems are prioritised
Intelligent drafting: Draft responses that reflect the MD’s professional tone, ensuring all technical references (such as the relevant British Standards and contract law) are accurate and contextually appropriate
Workflow distribution: Efficiently route enquiries to the correct internal teams, ensuring no "aged" enquiries or debtor communications are missed
Strategic business growth:
Market mining: Utilise AI prospecting tools to identify new clients within the UK construction and FM sectors who require specialist fire protection
Profitability targeting: Focus outreach efforts on our most profitable product lines, specifically driving new business for fire sprinkler and gas suppression systems
Database enrichment: Maintain and grow the CRM service base, ensuring we are capturing the full lifecycle value of every contractor and contact in our network utilising the in-built AI functionality
Compliance & efficiency:
Regulatory monitoring: Assist in tracking changes to UK legislation and JCT contract law to ensure outgoing communications remain compliant
Process automation: Identify repetitive administrative tasks that can be automated using AI to free up the MD’s time for high-level decision-making
Training:Why choose AI & Digital Support?
This programme brings together AI, Microsoft Copilot and broader digital skills to provide support and advice to users across a wide range of business software and Generative AI applications, enhancing digital transformation and increasing AI literacy across your organisation.
Accelerate AI adoption
Streamline productivity
Champion innovation
The AI & Digital Support programme integrates live and online workshops with self-paced learning, employing a guided discovery approach for individual learner contexts.
Learners are assigned a Digital Learning Consultant (DLC) for personalised coaching and support. These specialists ensure their successful progress, wellbeing, and readiness for assessments.
Apprentices will learn to use a variety of tools and technologies, including:
Microsoft 365
Microsoft Copilot
SaaS (Software as a Service) applications
Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:Integrated Fire Safety Systems Ltd is a UK-based fire protection contractor that specialises in the design, installation, commissioning, and maintenance of integrated fire safety systems.Working Hours :8am - 5pm, Monday to Friday.Skills: IT skills,Organisation skills,Analytical skills....Read more...
Gathering and processing the required information to onboard new customers
Understanding and managing the processing of contract renewals, cancellations, and swaps, helping to retain customers within the EZOO product set
Understanding the end-to-end process for all fines and excess mileages
Completing all delivery feedback calls/surveys, the target is to contact 85% within 3 working days of delivery
Calling customers who are 2 months into their contract and assessing their feedback against agreed parameters
Encouraging customers who have had a positive experience to complete a Trustpilot review, 10% of all contacts to complete a review
You will manage and maintain our CRM system (Zoho) – for data entry, lead management, and maintain data quality standards
Supporting sales and operations, you will work with and learn from the sales/operations team and use a variety of methods to gain new customers, including email, SMS, and phone
Work with your Line Manager as well as the wider team to deliver efficient driver onboarding and order processing
You will be targeted on customer retention and growth
A customer-centric approach is always essential
Training:Training to be provided:
Business Administrator Level 3 Apprenticeship Standard
Weekly day release at CWCT, Radford, Coventry (Every Tuesday 9.30am- 4.30pm)
Training Outcome:
Potential for career advancement within the company as you gain experience and develop your skills
Employer Description:EZOO is an electric car Salary Sacrifice, Subscription and Lease provider, on a mission to create a faster, smarter, more innovative way of accessing an electric car. Since our launch in January 2018, we have grown the business year on year as a high growth tech scale up, with 200% organic growth in the last two years. We offer a fully digital experience – choose your car, choose your term, delivered to your door. We are based in Coventry serving customers nationwide. Our challenge now is to take EZOO to a new level without losing what makes us special for our customers. We need to be able to provide rock-solid reliability, speed, and accountability whilst growing to become a truly household name. This is a challenging combination, but one we're embracing in the next stage of our journey. And that's where you come in...Working Hours :Monday- Friday, 9.00am- 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative....Read more...
Start your career in recruitment with a vibrant, ambitious team in Putney!
Join our well-established team specialising in Construction and Property recruitment — and learn from people who know how to succeed.
You’ll be right at the heart of our day-to-day operations, learning the ropes while making a real impact.
Your role will include:
Searching job boards and CV databases to find the best talent
Registering and pre-screening candidates for suitability and compliance
Posting job adverts and creating content for social media
Formatting CVs and managing candidate documentation
Organising interviews and updating our CRM system
Supporting client accounts and building relationships
Identifying new opportunities to grow the business
Training:
Full training will be given, leading to a recognised Level 3 Recruiter Apprenticeship Standard qualification
Learning and developing the skills, knowledge, and behaviours required to become a competent Recruiter through a Level 3 apprenticeship
This will take place entirely in the workplace, with no need for day release
You will be assigned a dedicated Trainer from Davidson Training UK Ltd, who run the Appprenticeship programme
They will conduct one-on-one tutoring sessions and create a customised training plan based on your areas of strength and growth
Training Outcome:
Ready to take the first step in a career with big earning potential and real long-term prospects?
Apply today - we’re looking for people who want to succeed and are ready to learn
Progression onto a Full-time position, upon successful completion of the apprenticeship
Employer Description:GM Recruitment is a specialist supplier of recruitment services. We supply thousands of highly skilled contract, temporary and permanent staff to our many clients across the UK and Europe. Our talent can help to build teams that work well together at every level. We find roles for every skill set across the UK and abroad. Matching your unique abilities with our client requirements.
Whether the role is contract or permanent, our expert staff is ready to guide you through the entire recruitment process. You always deal directly with one of our dedicated recruiters who take time to understand your needs and tailor the best solution for you.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Outgoing,Confident,Approachable,Resilient; driven by results,Organised,Keen to learn new skills,Strong communicator,Team player....Read more...
We are delighted to be recruiting for a Senior Administrator to join a friendly and professional team based in Charlbury on a full time, permanent basis. This is a fantastic opportunity for a highly organised and proactive individual to play a key role in supporting the smooth running of client contracts and internal operations.
As Senior Administrator, you will be responsible for ensuring the effective administration of client contracts from initial set-up through to completion, while providing essential support to consultants, directors, and the wider team. This is a varied position where strong organisation, attention to detail, and the ability to manage multiple priorities are key.
You will be responsible for:
Processing client orders and setting up contracts within the CRM system
Coordinating contract set-up, including documentation, scheduling, and invoicing plans
Monitoring contract performance and producing weekly and monthly reports
Supporting project teams with scheduling, diary management, and client coordination
Assisting with management reporting, including work-in-progress tracking
Organising travel, accommodation, and team events
Maintaining accurate records and archiving documentation
Identifying opportunities to improve processes and efficiency
You must be/have:
Highly organised with excellent attention to detail
Strong communication and interpersonal skills
Confident in working independently
Confident managing multiple tasks and priorities
IT literate, with experience in Microsoft Office (CRM systems experience desirable)
Proactive, professional, and able to work both independently and as part of a team
What's in it for you?
Salary: up to £30,000 DOE
Office based role within a beautiful countryside location with free parking
A supportive and collaborative working environment
A varied and interesting role with real responsibility
Opportunity to develop your skills and contribute to process improvements
....Read more...
JOB DESCRIPTION
Job Title: Director of Customer Service, Product Support & Technical Service
Company: Rust-Oleum
Location: United States (Hybrid or On-Site depending on business needs)
Department: Customer Experience / Technical Services
Reports To: Vice President, Sales
Position Summary
The Director of Customer Service, Product Support & Technical Service leads the strategy, performance, and continuous improvement of all customer-facing support functions for Rust-Oleum. This role oversees customer service operations, product support, and technical service teams to deliver exceptional customer experiences across professional contractors, retail partners, distributors, and consumers.
The Director ensures customers receive accurate product guidance, technical troubleshooting, and responsive service across multiple channels, while also translating customer insights into actionable improvements for product development, quality, marketing, and operations.
Key Responsibilities
Customer Service Leadership
Develop and execute the overall customer service strategy aligned with company growth and brand reputation goals.
Lead and manage multi-channel support operations including phone, email, chat, digital platforms, and retail support.
Establish service standards, KPIs, and operational processes that ensure fast, accurate, and customer-centric support.
Drive initiatives that improve Customer Satisfaction (CSAT), Net Promoter Score (NPS), and first-contact resolution rates.Product Support & Technical Services
Oversee product support teams that assist customers with application guidance, product compatibility, troubleshooting, and best practices.
Manage technical experts who support complex inquiries from contractors, retailers, distributors, and industrial customers.
Ensure accurate technical documentation, FAQs, troubleshooting guides, and knowledge base content.
Partner with R&D and Product Management to communicate field insights, product performance feedback, and improvement opportunities.Customer Experience & Process Improvement
Analyze customer interaction data to identify trends, recurring issues, and opportunities to improve products, packaging, instructions, and support materials.
Implement technologies such as CRM platforms, knowledge management systems, and AI-assisted service tools.
Standardize workflows across customer service and technical service teams to improve efficiency and scalability.Cross-Functional Collaboration
Partner closely with Sales, Marketing, Product Development, Supply Chain, Quality, and Manufacturing to resolve customer issues and improve product experience.
Support major retail partners and distributors by ensuring strong technical support and service responsiveness.
Represent the voice of the customer in internal strategic discussions.Team Leadership & Development
Lead, coach, and develop a high-performing team of customer service managers, technical specialists, and support staff.
Establish training programs that ensure strong product knowledge and consistent service delivery.
Foster a culture focused on customer advocacy, problem-solving, and continuous improvement.Performance & Reporting
Develop service metrics dashboards and report performance to executive leadership.
Manage department budgets, staffing plans, and operational resources.
Drive operational excellence through automation, workflow optimization, and service innovation.Qualifications
Education
Bachelor's degree in Business, Engineering, Chemistry, Operations Management, or related field required
MBA or advanced degree preferredExperience
10+ years of progressive leadership experience in customer service, product support, or technical service
Experience supporting manufacturing, coatings, building materials, industrial products, or consumer goods
Proven success leading large service teams and multi-channel support environments
Experience implementing or managing CRM and customer experience platformsSkills & Competencies
Strong leadership and team development capabilities
Ability to translate complex technical information into customer-friendly solutions
Data-driven decision making and service performance management
Excellent communication and cross-functional collaboration skills
Strategic thinker with operational execution abilityPreferred Experience
Experience with technical products requiring application support (coatings, chemicals, construction materials, or industrial products)
Familiarity with contractor and retail support environments
Experience integrating customer insights into product development and quality improvementsWhat Success Looks Like
Improved customer satisfaction and service responsiveness
Reduced product complaints through proactive support and education
Strong collaboration between service teams and product development
Scalable customer support systems that support business growth
Salary Target Range: $130,000 - $175,000, Bonus Eligible
After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after five years of continuous service.
Rust-Oleum is an equal-opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or other protected class.Apply for this ad Online!....Read more...
You will support the team across all areas of administration and recruitment, including:
Candidate Resourcing & Recruitment Support
• Sourcing, contacting and registering high-quality candidates• Screening and qualifying candidates to assess their suitability for various roles• Reviewing CVs and applications, shortlisting against job requirements• Amending and formatting CVs to highlight strengths and suitability• Arranging interviews and coordinating communication between candidates and the recruitment team• Building and maintaining strong relationships with candidates throughout the process• Supporting safer recruitment processes and assisting with onboarding successful candidates
Admin & Business Support
• Maintaining and updating our CRM systems with accurate notes and records• Creating and posting job adverts across key platforms• Assisting with interview scheduling, offer letters and onboarding documentation• Providing general administrative support to ensure smooth business operations• Learning core business functions such as invoicing, accounting basics, and new business development
Business Development Exposure
• Sourcing new client leads and passing these to the Sales Consultant• Making new connections, emailing and calling to help generate business opportunities• Supporting existing client relationships and helping fulfil new and ongoing recruitment needs
This role provides a well-rounded experience, offering valuable insights into recruitment from both an operational and a resourcing perspective.Training:You will benefit from a comprehensive onboarding programme and ongoing mentorship throughout your apprenticeship. You’ll receive formal training from experienced recruitment specialists, gaining expert guidance and hands-on experience. You will also work towards a Recruiter Level 3 Apprenticeship, building the skills needed for long-term career growth. Training is delivered on the job during working hours, with no college day release, and you’ll have access to your online portfolio throughout.Training Outcome:Career Progression– Begin your journey as an Apprentice and develop your skills with a clear path to becoming a valued member of our team.Employer Description:This fast-growing construction recruitment consultancy specialises in connecting top-tier talent with leading contractors and developers across the Construction Industry. Working in a high-performance, sales-driven environment, the business places candidates across residential, commercial, fit-out, refurbishment, and public sector projects. With a strong focus on relationships, results, and long-term career progression, the team takes a consultative approach to delivering the right people to the right projects, every time.Working Hours :Monday to Friday 9:00am– 5:00pm.Skills: Team working,Strong communication,Relationship-building skills,Highly motivated,Desire to earn and grow,Resilient and confident,Excellent time management,Ability to prioritise tasks,Organised and detail-oriented,Ability to work independently,Open to training and feedback....Read more...
