Business Administration & Office Support
Produce accurate records and documents (emails, letters, reports, registers, proposals).
Update and maintain internal databases, spreadsheets, invoices, and bookings.
Support financial administration: purchase orders, cost logs, tracking class income, and supplier documentation.
Assist with drafting internal policies, data entry, and filing systems.Handle confidential information in accordance with Blend Culinary Foundation procedures and data protection legislation.
Operations & Cookery School Delivery
Support the setup and logistics for classes, including equipment checks, ingredient prep lists, and room readiness.
Assist with customer check-ins, class coordination, and post-class evaluation processes.
Shadow the chef team & operations leads to understand cross-departmental workflows.
Community & Partnership Support
Assist in the delivery of community activations, school visits, and external partnerships.
Help maintain partner records, booking confirmations, attendance logs, and impact data.
Support relationship management with stakeholders and suppliers.
Project Management & Event Support
Provide administrative support for ongoing projects, including business expansion efforts, corporate days, volunteer coordination, and impact reporting.
Help plan and support the delivery of small projects using basic project management principles.
Learning & Development (Off-the-Job Training)
Workshops and webinars.
Shadowing different departments.
Industry visits.
Working on cross-team projects.
Functional English & maths (if needed).
Assignment writing & self-directed learning.
Tutorials with a trainer every 4–6 weeks.
Quarterly progress reviews.
Skills You Will Develop (Mapped to Standard ST0070)
IT proficiency (Microsoft Office, data systems).
Record and document production.
Decision-making and problem-solving.
Internal & external communication skills.
Stakeholder management.
Project planning and organisation.
Understanding of business finances & processes.
Professional behaviours and workplace conduct.
Adaptability, initiative, and self-management.
Training Outcome:
Operations Assistant / Operations Officer / Operations Manager.
Community Development Officer / Community Development Manager.
Programme Support Officer / Programme Operations Lead.
Employer Description:Blend Culinary Foundation is a registered CIC dedicated to alleviating food insecurity, enhancing food education, and bringing communities together. Through our cookery schools, we deliver social classes, private events, and corporate experiences, enabling us to reinvest profits into community food education and programming.
As an apprentice at Blend Culinary Foundation, you will gain hands-on experience across operations, administration, event delivery, community partnership support, and the behind-the-scenes running of a CIC.Working Hours :Monday to Friday, 9am to 5pm, shifts may work evenings and weekends.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Team working,Creative,Initiative,Non judgemental,Patience,Curious,Interest in hospitality,Interest in Community Work,Reliable....Read more...
Assist in leading educational activities and developing new initiatives for school trips, community group visits, visitors and volunteers at Celtic Harmony Camp.
Support the delivery of hands-on cultural heritage education focusing on ancient Britain, aiming to increase understanding of the natural world and promote sustainability.
Lead activities and meet & greet visitors during themed days where visitors experience life in Prehistory, engaging in age-appropriate activities from grinding grain to archery.
Maintain relationships with teachers and visitors, gather feedback, and promote education days/events.
Assist in communication with schools and visitors, utilising databases to record customer interactions.
Help plan and deliver weekday school trips, residential school trips, and weekend and holiday events.
Adhere to health and safety checks, assist in contingency planning, and manage supplies.
Assist with communication / fundraising initiatives.
Take part in daily team debriefs, staff meetings, and help lead volunteer/work experience programs.
Assist with maintenance of camp facilities and contribute to communication efforts to promote the program.
Conservation and maintenance work in the woodland to ensure Celtic Harmony Camp is managed and ready for visitors.
Working in the Woodland Bistro at Celtic Harmony Camp to serve food and refreshments to visitors during weekend and holiday events.
Training:Training will take place at Celtic Harmony Camp.
Our site is located in a remote area. Therefore, participants will benefit from having their own access to a car. Candidates will find it difficult to attend if they cannot reach the site independently.Training Outcome:On successful completion of the Outdoor Instructor Apprentice, there may be progression to apply for the position of a permanent Education Trainee at Celtic Harmony Camp. Successful apprentices will develop a unique set of practical primitive skills, including flint-knapping, fire lighting, archery and a greater understanding of the lifestyles of ancient Britons. And a wide range of transferable skills such as communication, teamwork, leadership, and problem-solving. These skills are valuable in various career paths and can enhance employability in the future. The role provides hands-on experience in the field of education and hospitality and outdoor, cultural heritage. This industry experience can be highly beneficial for individuals interested in pursuing a career in education, heritage management, tourism, or related fields.
As the role involves leading educational activities, including volunteer and work experience programs, individuals have the chance to develop leadership skills and gain experience in working as part of a broad team. This experience can be valuable for advancing into leadership roles in the future. Working in a dynamic and varied role like the Outdoor Instructor Apprentice position encourages personal growth and self-improvement. Individuals may become more adaptable, resilient, and confident in their abilities, which can positively impact their future prospects in both personal and professional settings.Employer Description:Just Experience Ltd coordinates the school and events programme at Celtic Harmony Camp, providing engaging visitor experiences.Working Hours :40 hrs including weekends. Days and times to be confirmed.Skills: Communication skills,Customer care skills,Problem solving skills,Team working,Physical fitness,Outdoor,Hospitality,Working with children....Read more...
Daily tasks involved but are not limited to :
Be a Key Person: Care for a small group of children, supporting their daily needs such as nappy changes, toilet training, and wellbeing. Plan engaging activities, write observations with Tapestry (our online portal), and set next steps in line with the Early Years Foundation Stage (EYFS) to help each child reach their goals.
Be a Valued Team Member: Work as part of our friendly, supportive team by asking questions, sharing ideas, and learning from others. You’ll be fully supported with regular meetings, supervisions, peer observations, and appraisals while completing your college course.
Get Involved in Fundraising: As a charity preschool, we love involving our team in community events and fundraising activities. You’ll have opportunities to help with bingo nights, raffles, Christmas fairs, harvest auctions, teddy bear zip wires, and more!
Stay Up to Date and Safe: Keep current with all relevant training and policies. Including Safeguarding, Ofsted requirements, First Aid, policies and procedures, and risk assessments, ensuring a safe and high-quality environment for every child.
Be Yourself and Shine: Bring your enthusiasm, creativity, and caring nature to our dedicated team. We value individuality and positivity. Together, we make Lanivet & District Under Fives a truly special place to learn, work, and grow.
Training:A qualification that proves the minimum of knowledge and skills to work with children from birth to 5 years. To cover a range of topics for example child development, health and safety, safeguarding, and supporting play and education.
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.Training Outcome:You would achieve the qualification to move forward and progress to a bigger setting or if available there is potential of a full-time position upon successful completion of the apprenticeship. Employer Description:Lanivet & District Under Fives is a friendly, community-based charity preschool located in the heart of Lanivet village. We provide quality early years education and care for children aged 2 to 4 years, offering a nurturing environment where every child can grow, explore, and thrive. Being a charitable organisation can be both challenging and incredibly rewarding, especially within the early years sector. What truly sets us apart is our strong sense of community connection and family feel. Recently, we welcomed our first volunteer, a local retired resident who has taken on the much-loved “grandma role” within our setting. The children absolutely adore her—she brings warmth, patience, and a sense of generational learning that many children may not experience within their own families. Watching them interact, share stories, and learn from one another has been a wonderful addition to our preschool community. We proudly moved into our purpose-built preschool on the 30th of August. Our grand welcome day marked a new chapter for Lanivet & District Under Fives into our “forever home.”
We are a small, dedicated team of five, all of whom began their journeys as apprentices and have grown into their professional roles within our setting. Now that we have the space to expand, from accommodating 21 children to 29, we’re excited to welcome a new team member to join us.Working Hours :Monday - Friday 8:30am-3:30pm term time only. This includes one day at college.
Evening fundraising bingo is held six times a year. Various other fundraisers are held throughout the year, and an expectation to help when you can.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Front of HouseLocation: Wilmslow HQ - 5 days per weekSalary: £25,155 per annum
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. We truly are the “best company” to work for because we employ brilliant people and give them every chance to shine!
If the prospect of this excites you… good, you’re the type of person we’re looking for.
The role• Offer a warm, professional welcome to clients and visitors, creating a positive first impression.• Guide visitors to the right teams and individuals with confidence and clarity.• Manage incoming calls, ensuring each one is handled promptly and directed to the appropriate person.• Keep the reception area tidy, organised and presentable throughout the day.• Schedule and coordinate appointments and meetings to support smooth daily operations.• Oversee incoming and outgoing post and parcels, ensuring everything is processed efficiently.• Help maintain office supplies and stock levels so the team always has what it needs.• Monitor access to the building and support the overall security of the premises.• Maintain an accurate visitor log and issue badges when required.• Work closely with internal teams to support clear communication and quick resolution of any issues.• Provide administrative support to colleagues whenever needed. Who we are looking for • Strong interpersonal and communication skills, paired with a professional manner that helps you build rapport with people at every level inside and outside the organisation.• A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently.• Exceptional attention to detail, working with a high level of accuracy and solid numeracy.• A collaborative team member who keeps the customer experience at the heart of everything you do.• Confident using Microsoft tools, with particularly good knowledge of Outlook.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Front of HouseLocation: Wilmslow HQ - 5 days per weekSalary: £25,155 per annum
We are Citation. We have been proudly delivering valuable HR and Health and Safety services to SME’s across the UK for over 20 years. Passionate about service, we’re on a mission to revolutionise our colleague’s and client’s experience by employing brilliant people who are experts at what they do and smile whilst they are doing it. We truly are the “best company” to work for because we employ brilliant people and give them every chance to shine!
If the prospect of this excites you… good, you’re the type of person we’re looking for.
The role• Offer a warm, professional welcome to clients and visitors, creating a positive first impression.• Guide visitors to the right teams and individuals with confidence and clarity.• Manage incoming calls, ensuring each one is handled promptly and directed to the appropriate person.• Keep the reception area tidy, organised and presentable throughout the day.• Schedule and coordinate appointments and meetings to support smooth daily operations.• Oversee incoming and outgoing post and parcels, ensuring everything is processed efficiently.• Help maintain office supplies and stock levels so the team always has what it needs.• Monitor access to the building and support the overall security of the premises.• Maintain an accurate visitor log and issue badges when required.• Work closely with internal teams to support clear communication and quick resolution of any issues.• Provide administrative support to colleagues whenever needed. Who we are looking for • Strong interpersonal and communication skills, paired with a professional manner that helps you build rapport with people at every level inside and outside the organisation.• A proactive, self-driven approach, with the confidence to recognise what needs attention and take on tasks independently.• Exceptional attention to detail, working with a high level of accuracy and solid numeracy.• A collaborative team member who keeps the customer experience at the heart of everything you do.• Confident using Microsoft tools, with particularly good knowledge of Outlook.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.In this position, you will be expected to;- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support- Work alongside the Team manager to lead on any crisis intervention work for complex cases- Develop partnership working with a range of local and regional organisations- Contribute to service development in line with local and government strategies, such as No Second Night Out- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheetsPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with homeless clients- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients- An understanding of quality customer-focused service principles, and proven ability to empower service users- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach- Understanding of barriers faced by rough sleepers and available support services- Understanding of planned support principles and working with vulnerable people- The ability to work under pressure, and effective schedule management- The ability to dynamically risk-assess situations- The ability to use IT applications and produce reports- The ability to work in a multiagency framework and coordinate the response of partner agencies- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping....Read more...
The successful candidate will be required to work 37.5 hours per week, working Monday - Friday, 6AM - 2:30PM. Temporary cover is required for approximately 3 months, possible extension due to performance.Please note: this is an outreach working role and involves travelling across the borough of Redbridge supporting clients in the community.In this position, you will be expected to;- Deliver initial street-based assessments to new rough sleepers and follow-up casework to existing rough sleepers- Plan and organise street outreach shifts, based on referrals and mapping information received to identify and verify rough sleepers- Support rough sleepers by ensuring that referrals are made to relevant services and accommodation through the Pathway- Plan and organise annual street counts, conduct local mapping of hotspot areas, and compile data on the rough sleeper population- Plan shifts to enable attendance at planned meetings (with advance notice), and liaison with support agencies- Support clients to access accommodation, health services, day centres, housing advice services, and all other relevant support- Work alongside the Team manager to lead on any crisis intervention work for complex cases- Develop partnership working with a range of local and regional organisations- Contribute to service development in line with local and government strategies, such as No Second Night Out- Work with partners on outreach-focused initiatives such as local cold weather shelters and provisions, and annual street counts- Work with agencies to support voluntary return where this is the most appropriate Single Service Offer, and Immigration Enforcement where needed- Work alongside the Service Manager to monitor the service's expenditure and oversee volunteer expenses and timesheetsPlease note: this role involves lone working.To apply for this role, you must have;- Experience of working with homeless clients- Knowledge of substance misuse and recovery, harm minimisation models and the complexities of the homeless sector- Knowledge of immigration and benefit entitlement issues, including both EEA and non-EEA clients- An understanding of quality customer-focused service principles, and proven ability to empower service users- Awareness of London-based and national agencies, rough sleeper initiatives, and single service offer approach- Understanding of barriers faced by rough sleepers and available support services- Understanding of planned support principles and working with vulnerable people- The ability to work under pressure, and effective schedule management- The ability to dynamically risk-assess situations- The ability to use IT applications and produce reports- The ability to work in a multiagency framework and coordinate the response of partner agencies- Flexibly to work early mornings and late evenings to better identify and engage individuals rough sleeping....Read more...
HR CoordinatorLocation: Hybrid – 2 days Wilmslow (Mon & Tues) and 3 days home Salary: £25,155 per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work. We’re known for our supportive culture, and our commitment to helping clients stay “ready for anything.” If you’re a team player who thrives in a fast-paced environment, we want to hear from you!
The RoleWe’re on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top-notch service to our clients! If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.
As an EL/HR Administrator, you’ll play a crucial role in keeping our Employment Law team running smoothly. Your responsibilities will include:• Allocating Advice Requests: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they’re assigned to the right consultant.• Case Management: Merge ongoing case work with new inquiries and keep all case statuses up to date.• Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.• Reporting: Generate reports to assist management and reallocate workloads for absent consultants.• Team Coordination: Collaborate with other departments to streamline workflows and reduce redundant tasks.• Process Improvement: Follow established processes and proactively suggest improvements to increase efficiency.
What We’re Looking For:We’re seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include:
• Strong attention to detail with excellent time management skills.• Excellent communication and customer service skills.• Experience with Salesforce (advantageous but not essential).• A positive, proactive attitude and a “can-do” approach.• Strong relationship-building skills and the ability to work well in a team.• Resilience and flexibility in a fast-paced environment.• A background in HR or familiarity with Employment Law is a bonus.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
HR CoordinatorLocation: Hybrid – 2 days Wilmslow (Mon & Tues) and 3 days home Salary: £25,155 per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
We pride ourselves on creating a workplace where everyone is valued, supported, and encouraged to bring their best selves to work. We’re known for our supportive culture, and our commitment to helping clients stay “ready for anything.” If you’re a team player who thrives in a fast-paced environment, we want to hear from you!
The RoleWe’re on the hunt for an EL/HR Administrator to join our dedicated Employment Law team and help us deliver top-notch service to our clients! If you have a keen eye for detail, a proactive attitude, and love working in a collaborative environment, this role is the perfect fit.
As an EL/HR Administrator, you’ll play a crucial role in keeping our Employment Law team running smoothly. Your responsibilities will include:• Allocating Advice Requests: Manage advice emails and callbacks within Salesforce and Outlook, ensuring they’re assigned to the right consultant.• Case Management: Merge ongoing case work with new inquiries and keep all case statuses up to date.• Quality Control: Identify and manage spam, create callback tasks for consultants, and log emails into Salesforce to maintain case integrity.• Reporting: Generate reports to assist management and reallocate workloads for absent consultants.• Team Coordination: Collaborate with other departments to streamline workflows and reduce redundant tasks.• Process Improvement: Follow established processes and proactively suggest improvements to increase efficiency.
What We’re Looking For:We’re seeking a detail-oriented, organized individual who can multi-task and prioritize effectively. Ideal qualifications include:
• Strong attention to detail with excellent time management skills.• Excellent communication and customer service skills.• Experience with Salesforce (advantageous but not essential).• A positive, proactive attitude and a “can-do” approach.• Strong relationship-building skills and the ability to work well in a team.• Resilience and flexibility in a fast-paced environment.• A background in HR or familiarity with Employment Law is a bonus.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Relationship Manager (Hypercare Specialist)Location: Hybrid – 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
We are anything but ordinary. Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: • Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported.• Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport.• Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships.• Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly.• Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes.• Look for opportunities to enhance the client experience and pursue your own development through continuous improvement.• Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas.• offering flexible support to ensure consistently positive client experience.• Assist the team and other departments with additional tasks or projects whenever needed.
About you:• Ability to manage time and workload effectively• Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools• Advanced written & verbal communication skills• Strong organisation, planning and decision-making skills• Ability to work in a fast-paced environment and meet deadlines• Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals.• Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives.• Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Client Relationship Manager (Hypercare Specialist)Location: Hybrid – 2 days in Wilmslow, 3 days from homeSalary: £25k + £8k per annum
We’re Citation Group. A group of businesses on a mission to make life easier for small and medium-sized companies. We get that running a business is tough. You’re spinning plates trying to keep your customers happy, stay on top of rules and regulations, look after your team, and somehow still grow.
As we scale for further growth across the Citation Group, hopefully, that’s where you come in.
We are anything but ordinary. Clients stay with us because we pair sharp expertise with a genuine human touch and a strong sense of commercial awareness, creating relationships that feel both professional and personal.
Our colleagues bring their character as much as their capability, making our workplace and client interactions lively, memorable and refreshingly real.
The role: • Manage a fixed portfolio of clients, maintaining regular and effective communication, updating notes and contracts, and ensuring each client feels well supported.• Carry out welcome calls for new clients within your designated area as soon as possible to establish early rapport.• Take ownership of all affinity renewals and provide strong support to the partnerships team to help sustain healthy long-term relationships.• Investigate and resolve complaints or concerns raised through any channel, whether internal, external, online or social media, ensuring each issue is handled swiftly and fairly.• Identify the root cause of client issues, use available tools and insights to reach appropriate resolutions, and maintain clear records of outcomes.• Look for opportunities to enhance the client experience and pursue your own development through continuous improvement.• Gather and interpret data on specific client sectors or cohorts to highlight adoption trends and recommend improvements or new engagement ideas.• offering flexible support to ensure consistently positive client experience.• Assist the team and other departments with additional tasks or projects whenever needed.
About you:• Ability to manage time and workload effectively• Working knowledge of Microsoft Office suite, Salesforce and other internal systems and tools• Advanced written & verbal communication skills• Strong organisation, planning and decision-making skills• Ability to work in a fast-paced environment and meet deadlines• Help evolve systems and processes to improve operational efficiency and effectiveness, demonstrating progress against measurable goals.• Contribute to a positive, energising team culture and work closely with colleagues to deliver shared objectives.• Remain adaptable, as responsibilities may evolve in line with the dynamic needs of the business.
Here’s a taste of the perks we roll out for our extraordinary team members:
• 25 Days of Holiday + Bank holidays: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays.• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!....Read more...
Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K per annum
Are you currently a Solicitor, Chartered Legal Executive or Paralegal, looking for your next move in employment law, which encompasses your passion for both legal and HR practice? Do you long to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider, as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing employment law advice as well as practical HR support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance. There is no time recording, no taking work home, no mobile phone ringing out of hours, and you can see a case through from start to finish, building up relationships with your clients.Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:• You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of employment law and HR subjects, such as disciplinary, grievance, TUPE and early conciliation. This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business.• You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings, TUPE/redundancy consultations and potentially exit negotiations on behalf of your client. • Essentially, giving the clients the support, they need to keep their business compliant in the everchanging world of employment law!
The person:• Qualified solicitor, Chartered Legal Executive or working towards either of these 2 qualifications or; • Experience providing employment legal advice within private practice or Consultancy, or;• A minimum of 3-4 years operating in an internal HR role• Experience in providing advice on complex and varied employment law and HR issues• Be passionate about helping and supporting clients to achieve the needs of their business• Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential• Be self-motivated and able to work with autonomy• Actively committed to self-development• Desirable experience in independently conducting meetings with employees
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. There is also the ability to purchase up to 10 additional days of leave per year!• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family.• Long service awards• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / Solicitor / Employment Lawyer/ Paralegal / CilEx Lawyer / Barrister....Read more...
Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K per annum
Are you currently a Solicitor, Chartered Legal Executive or Paralegal, looking for your next move in employment law, which encompasses your passion for both legal and HR practice? Do you long to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider, as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing employment law advice as well as practical HR support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance. There is no time recording, no taking work home, no mobile phone ringing out of hours, and you can see a case through from start to finish, building up relationships with your clients.Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:• You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of employment law and HR subjects, such as disciplinary, grievance, TUPE and early conciliation. This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business.• You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings, TUPE/redundancy consultations and potentially exit negotiations on behalf of your client. • Essentially, giving the clients the support, they need to keep their business compliant in the everchanging world of employment law!
The person:• Qualified solicitor, Chartered Legal Executive or working towards either of these 2 qualifications or; • Experience providing employment legal advice within private practice or Consultancy, or;• A minimum of 3-4 years operating in an internal HR role• Experience in providing advice on complex and varied employment law and HR issues• Be passionate about helping and supporting clients to achieve the needs of their business• Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential• Be self-motivated and able to work with autonomy• Actively committed to self-development• Desirable experience in independently conducting meetings with employees
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. There is also the ability to purchase up to 10 additional days of leave per year!• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family.• Long service awards• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / Solicitor / Employment Lawyer/ Paralegal / CilEx Lawyer / Barrister....Read more...
Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K per annum
Are you currently a Solicitor, Chartered Legal Executive or Paralegal, looking for your next move in employment law, which encompasses your passion for both legal and HR practice? Do you long to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider, as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing employment law advice as well as practical HR support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance. There is no time recording, no taking work home, no mobile phone ringing out of hours, and you can see a case through from start to finish, building up relationships with your clients.Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:• You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of employment law and HR subjects, such as disciplinary, grievance, TUPE and early conciliation. This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business.• You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings, TUPE/redundancy consultations and potentially exit negotiations on behalf of your client. • Essentially, giving the clients the support, they need to keep their business compliant in the everchanging world of employment law!
The person:• Qualified solicitor, Chartered Legal Executive or working towards either of these 2 qualifications or; • Experience providing employment legal advice within private practice or Consultancy, or;• A minimum of 3-4 years operating in an internal HR role• Experience in providing advice on complex and varied employment law and HR issues• Be passionate about helping and supporting clients to achieve the needs of their business• Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential• Be self-motivated and able to work with autonomy• Actively committed to self-development• Desirable experience in independently conducting meetings with employees
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. There is also the ability to purchase up to 10 additional days of leave per year!• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family.• Long service awards• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / Solicitor / Employment Lawyer/ Paralegal / CilEx Lawyer / Barrister....Read more...
Employment Law Consultant Location: fully remote or hybrid split of home and office (Wilmslow)Working hours: Part-time hours availableSalary: up to £45K per annum
Are you currently a Solicitor, Chartered Legal Executive or Paralegal, looking for your next move in employment law, which encompasses your passion for both legal and HR practice? Do you long to unleash your creativity, solving problems in a fast-paced and demanding but highly rewarding and supportive environment? If so, then read on…
We are Citation – One of the UKs biggest providers of HR, Employment Law, Health and Safety and other compliance services. We are far from your average service provider, as our colleagues bring their great personalities to work, not just their skills!
If you are a professional with a personality who wants to work in a forward-thinking business surrounded by brilliant people who really care about you and are great to work with, then we are definitely the Company you should join and grow with. So, if our culture sounds like a good fit for you and you want to be part of our success story, then send us your details.
The roleThis is a blended consultancy role, providing employment law advice as well as practical HR support to our clients and would be perfect for someone who loves to do both!
We believe in a good work-life balance. There is no time recording, no taking work home, no mobile phone ringing out of hours, and you can see a case through from start to finish, building up relationships with your clients.Our client base covers a wide range of UK industries and businesses, so no two days are the same.
The role consists of:• You will work with our client to provide end-to-end telephone support for all their employee relation needs, meaning you will be a contact for help with a wide range of employment law and HR subjects, such as disciplinary, grievance, TUPE and early conciliation. This will include identifying and evaluating risk/claims, enabling our clients to make an informed decision on how they wish to run their business.• You will provide ad hoc support in the form of proactive and reactive services, which includes HR training, facilitating meetings such as disciplinary and grievance hearings, TUPE/redundancy consultations and potentially exit negotiations on behalf of your client. • Essentially, giving the clients the support, they need to keep their business compliant in the everchanging world of employment law!
The person:• Qualified solicitor, Chartered Legal Executive or working towards either of these 2 qualifications or; • Experience providing employment legal advice within private practice or Consultancy, or;• A minimum of 3-4 years operating in an internal HR role• Experience in providing advice on complex and varied employment law and HR issues• Be passionate about helping and supporting clients to achieve the needs of their business• Tact, diplomacy, an eye for detail and excellent oral and written communication skills are essential• Be self-motivated and able to work with autonomy• Actively committed to self-development• Desirable experience in independently conducting meetings with employees
Here’s a taste of the perks we roll out for our extraordinary team members:• 25 Days of Holiday + Bank: We’re talking sun-soaked beaches, snow-capped mountains, or simply your favourite cosy spot at home. Take your well-deserved break with 25 days of holiday, plus those cherished bank holidays. There is also the ability to purchase up to 10 additional days of leave per year!• Birthday Bliss: Your birthday isn’t just another day on the calendar; it’s YOUR day! Enjoy it in style with a day off, because at Citation, we believe in celebrating YOU.• Post-Wedding Bliss: Newlyweds, we’ve got something special for you, too! Extra weeks of holiday to bask in the glow of post-wedding happiness.• Growing Families: We’re all about supporting our Citation family, and that includes expectant parents. Vouchers, enhanced leave entitlement and special perks await to celebrate the newest addition to your family.• Long service awards• Healthcare cash plan: Your well-being is our priority. That’s why we offer private healthcare to ensure your peace of mind and keep you feeling your best.• Pawternity Leave: Welcoming a new furry friend? Enjoy a day off on us to give your new cat or dog the ultimate welcome home experience!• Community Days: Looking to give back? Take a day off to volunteer and make a positive impact in your community or support your favourite charities.
Join us at Citation, where success comes with unbeatable perks and a culture that truly celebrates your achievements!
HR / Employment Law Consultant / Solicitor / Employment Lawyer/ Paralegal / CilEx Lawyer / Barrister....Read more...
