Responsibilities will include the following:
Peer Mentoring
Undertake regular administrative tasks to support the recruitment, monitoring and evaluation of Mentoring and Peer Support the delivery of the Peer Mentor Service: recruit and train student volunteers, coordinate the peer mentor pairings, monitor the effectiveness of the scheme and work closely with Volunteering and Careers to accredit volunteering hours.
Coordinate Peer Mentoring stands and raise awareness of Mentoring and Study Support activities at university events and student meetings
Liaise with colleagues in the Student Union to further the development of Mentoring and Peer Support programmes
Develop an engaging communications plan and social media marketing strategy for Peer Mentoring and Study Support
Coordinate marketing activities for Peer Mentoring and Study Support
Internal customer support
Liaise with and develop good working relationships with other UWL services and department
Prepare School Board reports with the guidance of the Study
Support department leads
Monitor and respond to Study Support Team and Peer Mentoring email inquiries
Manage and update Study Support department sites and pages
Assist with the coordination of Study Support on-campus activities i.e. Functional Skills Exams, English social café,
Summer School and One Day workshops
Support with the coordination of Study Support Team workshops, in-module workshops and appointment delivery
After training, coordinate Student Hub input for required activitiesPeriodically support with Functional Skills delivery of in-person pre-assessment sessions and exams
Monitor student attendance and engagement with Pre-sessional,
Extended Masters and other EAP courses, as required
Supervising the Graduate Intern and/or Talentbank Staff tasks when recruited to join the team
Management Trainee Responsibilities:
Shadowing experienced team members to observe their work, learning about different roles, and understanding the overall operations of the company Assisting with daily tasks and projects as instructed by department supervisors or managers
Contributing to the development and implementation of operational strategy, ensuring alignment with team objectives and driving continuous improvement
Observing and supporting managers by participating in team activities and learning how to contribute positively within a collaborative working environment
Communicating effectively with colleagues, students, and other stakeholders
Identifying areas for improvement and considering emerging technologies to contribute to the development of more efficient processes
Adhering to and complying with the responsibilities outlined in the Apprenticeship Agreement and Training Plan, including attending regular progress review meetings with the Apprenticeship Coach and Reporting Line Manager ensuring all modules are completed on time including EAP where required
Ensure personal compliance with all of UWL’s procedures, policies and regulations, especially those relating to data protection, legal and statutory compliance, information security, IT change control and health and safety
Work in accordance with UWL’s equality and diversity policies
In addition to the above areas of responsibility the position maybe required to undertake any other reasonable duties relating to the broad scope of the position
Training:Chartered manager (degree) Level 6 (Degree with honours) Apprenticeship Standard:
With 6 hours allocated to off-the-job study
Times to be confirmed
In this apprenticeship role, you’ll work for the UWL Study Support Team and get hands-on experience
You’ll gain new skills and work alongside experienced staff
Your apprenticeship includes regular training within the CLBS at UWL. At least 20% of your working hours will be spent training or studying
Training Outcome:
Operations Manager
Employer Description:The University of West London (UWL) is ranked the best modern* university (non-specialist) in London in the Complete University Guide 2025.
We are ranked 30th university in the UK in The Guardian University Guide 2025, Number 1 London university for overall student satisfaction in the National Student Survey 2024 and Best university for Student Experience and Teaching Quality in the UK in The Times and Sunday Times Good University Guide 2024.
The UWL community is a diverse body of students and staff who work together to create an environment of success and achievement. We celebrate the diversity of our staff and promote our values in practice through our commitment to inclusivity, progression, and success.
*University status awarded in or after 1992
The College
The London College of Music Exams is one of the longest leading-established exam boards for the creative arts in the UK and strives for inclusivity and equality in line with the UWL mission.
LCME offer Music examinations in Music, and in Drama and Communication which are held at centres worldwide as well our Digital platform that offers both recorded and live online exams (coming shortly). Our qualifications are unique in the graded exam sector in being awarded by a university.
The exams portfolio covers a wide range of syllabuses with new developments being considered to broaden the offer in the future. UWL is committed to LCME and will continue to invest in opportunities to improve the quality of the experience for staff and candidates of LCME.Working Hours :Monday-Friday, With 6 hours allocated to off-the-job study. Times to be confirmed. ay work evenings and weekends.Skills: Communication skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Initiative,Non judgemental,Cultural Awareness,Self motivated,Reliable with integrity....Read more...
