Your duties and responsibilities in this role will consist of:
Assist in providing first-line support to users, resolving basic IT issues and escalating more complex problems to senior team members.
Log and manage support tickets using the helpdesk system, ensuring timely resolution of issues.
Help with the installation, maintenance, and support of IT hardware and software using remote tools and deskside support.
Assist in maintaining and updating IT documentation, including user guides and troubleshooting procedures.
Establish good working relationships with users and provide exceptional customer service.
Company Values:
Trust
Trust is the bedrock of every successful business relationship. That’s why we always act openly, ethically and in good faith, single-mindedly pursuing our clients’ best interests in order to earn their trust and confidence at every turn.
Excellence
We aim to lead the way in everything we do, and we hold ourselves to the highest possible standards in all areas. This is how we repeatedly deliver the exceptional performance and unparalleled service that satisfies each client.
Partnership
By working proactively with our clients, partners, the Lloyd’s market, and by keeping closely aligned with their changing needs, we will together ensure we deliver against their ambitions and look after what matters to them the most.
Progress
We will challenge ourselves daily to find new and better ways to add value. We will never stop exploring for big ideas and original approaches that will unlock responsible opportunities for our clients and for our business.
In addition to the duties listed, the jobholder is required to perform other reasonable duties (within the jobholders’ capabilities) assigned by line management.Training:Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Digital Support Technician, with training in how to:
· Helpdesk Operations and Functions
· Maintaining Digital Systems and Services
· Fundamentals of Digital Systems
· Administration of Digital Systems and Services
· Change Management
· Teamwork and Communications
· Introduction to System Security
· User and Stakeholder Training
· Working in Digital Support
· Data Operations and Security
· Pathways and Career ProgressionTraining Outcome:There is the potential for this role to become permanent after successfully completing the apprenticeship.Employer Description:Hampden is a leading provider of specialist insurance, investment and financial support services. It has grown to become the largest provider of Members' Agency services in the Lloyd's insurance market.
Hampden is a family-owned group, focusing on the London market and international insurance and financial services sector. We manage in excess of ÂŁ2.3 billion of client assets per year into the London market, making us the pre-eminent investor in the market.
Its key areas of operation are in Lloyd's Members' Agency services, underwriting, insurance company administration, bespoke Run-Off insurance management, audit, tax and consultancy services.Working Hours :Monday to Friday - 8:30AM – 4:30PM – to start then will be 9:00AM – 5:00PM later.Skills: Communication skills,Team working,Microsoft Office,Written communication skills,Strong customer service skills,Logical approach,Eagerness to learn....Read more...
Our client has grown to be one of the largest and most respected property consultancies and surveying advisory firms in the UK with a network of offices across England and Wales, employing more than 900 partners and employees. As a major property practise, they have a market leading infrastructures team comprising of surveyors, valuers, environmental specialists, project managers and town planners. Providing sound independent advice on all aspects of an infrastructure project, they enable their clients to take full advantage of the opportunities that the property landscape presents. Due to successful growth, they require a Senior Surveyor or Associate Surveyor with experience of Telecoms surveying, to be based at any of their key UK offices. The Role: Join a small, expert team advising land and property owners across the UK on complex property matters. This is an excellent opportunity to grow your career within a leading infrastructure consultancy, supported by multidisciplinary teams across Rural, Commercial, Planning & Development, and Residential sectors. You'll handle a broad range of work, including negotiating Code agreements, advising on development and termination strategies, rent reviews, portfolio access, inspections, and supporting valuations or expert reports. You'll also have the chance to build your own client base or specialise in an area of interest, while developing strong relationships with clients, solicitors, and colleagues. We offer a competitive salary, and a flexible benefits package tailored to your needs—including options like additional leave, health plans, and cycle-to-work schemes. Flexible or agile working is available and can be discussed at application. Main Tasks:  Negotiation of heads of terms for new and renewal Code agreements.Lease transactional events, including rent reviews, applications for assignment or consent. Managing, or assisting in the management of client portfolio matters, such as resolving access issues, disputes, and improving portfolio performance. Providing, or assisting with valuation advice for client’s internal purposes. Attending client meetings or properties (in person and virtually) to discuss advice, provide updates, or inspect. Line-management of surveyors, and mentoring and coaching junior members of the team through their professional development?Maintaining and developing relationships with clients, solicitors and colleagues is essential, and you will be encouraged to explore opportunities to build on this?You will have the opportunity to create and develop your own client base, or specialism by area or interest. This job description is not exhaustive, and the jobholder may be required to undertake additional duties from time to time to ensure the smooth running of the department. What will it take to be successful?  Member of RICS or RICS Registered Valuer preferred (or willingness to achieve accreditation).Experience in general practice, infrastructure, planning & development, or commercial property surveying roles.Extensive post-qualification experience (PQE) in telecoms property is highly desirable.Strong client- and business-focused approach, delivering high-quality, best-in-class advice.Sound working knowledge of:The Electronic Communications CodeThe Landlord and Tenant Act 1954Valuation principles and methodologiesAbility to manage own caseload and maintain accurate records, including timesheets.Understanding of key financial metrics such as work in progress, invoicing, debt management, and new business generation within a small profit centre.Proficient in Microsoft Word and Excel, with the ability to produce well-formatted reports, inspection surveys, and financial documents.Calm, clear communicator with strong organisation and prioritisation skills.Comfortable engaging with both clients and agents in a professional and collaborative manner.Full UK driving licence. About Us Climate17 is a purpose-led, international Renewable Energy & Sustainability recruitment firm. We provide specialist talent acquisition services to organisations seeking to reduce their environmental footprint, as well as those working towards the decarbonisation of the energy sector. Inclusive Application Process Climate17 is committed to creating a diverse, inclusive, and equitable workplace. We believe there is no solution to climate change without people. We aim to increase diversity across all areas and as such, we are committed to partnering with clients and candidates to create an inclusive and sustainable regenerative world. We welcome applications from all qualified candidates, regardless of their ethnicity, race, gender, religious beliefs, sexual orientation, age, or whether or not they have a disability. If you require additional support, equipment, or resources to participate in the job application or interview process, please let us know.  ....Read more...
Job Description:
Our client, a leading financial services firm based in Newcastle, is looking to recruit an Information Security Manager to join on an initial 3-month fixed term contract.
The successful candidate will lead information security for the firm, ensuring corporate and client data is protected and compliant with legal and internal standards.
Essential Skills/Experience:
Proven track record of implementing information security practices within a large and diverse organisation.
Evidence of competency in the creation and implementation of Information security solutions, procedures and practices.
Solid technical knowledge and experience on security technologies (like Endpoint protection, Mobile Security, Data Protection, Cloud Security, etc.) and on cyber security capabilities (SIEM, SOC, CERT, Vulnerability Management, Threat intelligence etc.)
Strong knowledge of main Information Security standards and framework (ISO27001, ISO22301, ISF, NIST, COBIT.)
Good background in information management, with clear understanding of the challenges of Information and IT security.
A good understanding and experience of implementing information security within cloud-based environments.
Experience and skills in the project management of corporate Information security projects.
Excellent oral and written communications skills, as well as ability to present and explain information security in a way that establishes rapport, persuades others, and gains understanding across the organisation.
Certifications on Information Security (e.g. CISSP, CISM, ISO27001, ISO22301 etc.) beneficial.
Core Responsibilities:
Provide consultancy across the business (UK & Internationally as required) to ensure relevant and appropriate information security controls are applied to ensure both the departmental and business objectives are met.
Liaise with management and business users, to understand business goals, priorities, and information needs, and to recommend information security practices and solutions in line with business requirements.
Manage security assessments, based on leading information security standard ISO 27001:2022. This includes oversight on physical & corporate security, in alignment with the local facility teams.
Ensure alignment of solutions to the corporate and divisional strategies by balancing the business requirements with the security constraints and risks.
Liaise with the various business units across the firm to ensure our business processes are conducted in a safe and secure manner and meet our business requirements.
Keep abreast of the current security threat landscape and provide relevant and up to date guidance on proposed information security risks to the business.
Keep abreast of developments in IT and Information security and offer guidance and consultancy to ensure both suitability and sustainability of IT and Information security strategies.
Understand and ensure compliance to relevant legislation and corporate policies in relation to information security (e.g. GDPR, OFGEM requirements).
Provide a Risk Management approach to ensure Information security solutions and controls are commensurate to the business risks and risk appetite.
Develop and maintain an information security strategy in alignment with the firm’s strategy.
Ensure the relevant policies, plans and procedures, in relation to business continuity and crisis management, based on firm requirements, are developed and applied to minimise disruption to the business in the event of an incident occurring.
Liaise with internal staff and external companies to ensure optimum solutions are chosen.
Ensure compliance & adoption of corporate and local policies and security standards.
Escalate risks and issues to the appropriate levels and ensure a timely resolution to actions raised.
Core-Asset Consulting is an equal opportunities recruiter and we welcome applications from everyone irrespective of age, disability, gender, gender identity or expression, race, colour, ethnic or national origin, sexual orientation, religion or belief, marital/civil partner status or pregnancy.
Job reference: 16123
To apply for this vacancy applicants must be eligible to work in the UK in accordance with the Immigration, Asylum and Nationality Act 2006.
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Core-Asset Consulting is committed to protecting the privacy of our candidates, clients and website users. For further information, please refer to our full Privacy Statement available on our website http://www.core-asset.co.uk/about-core-asset/privacy-statement
Core-Asset Consulting offers specialist recruitment services to asset management, accounting & finance, asset servicing, legal and the wider financial services sector in Scotland.
INDCAS....Read more...
