Case Manager Jobs Found 30 Jobs, Page 2 of 2 Pages Sort by:
Administration Assistant Apprentice - Oncology & Haematology
To use the Trust’s Patient Administration Systems (PAS) Careflow, Clinical Portal, CRIS and Aria and to be responsible for inputting accurate patient data. To receive patients and visitors to the Centre, informing the relevant individual of their arrival in a professional manner. To take accurate messages (telephone, e-mail, written and retrieved from Voice Mail) for the centre and action appropriately. Dealing with enquiries both on the telephone and face-to-face from patients, colleagues, health professionals, GP surgeries and other external stakeholders, providing information to patients and signposting to other services/departments. To answer queries within one's own range of knowledge, using own initiative, signposting, and seeking assistance where required. To sort and distribute mail. Develop and maintain knowledge and expertise of all Health Records, both paper and electronic, in order to provide a comprehensive service to all patients. To assemble, maintain and collate patients’ records in the department for both outpatient and day case appointments. To scan patient documentation and notes onto Clinical Systems as required. Photocopy and print patient documentation, collate patient leaflets as required. To ensure that patient records are filed correctly, and that filing systems are maintained in accordance with trust policy. Ensure that when handling patient information, or discussing patient needs, confidentiality guidelines are strictly adhered to, and that close attention is given to the Trust’s Confidentiality Policy and Information Governance guidelines. To provide clerical support as agreed with the Assistant Operations Manager or Administration Supervisor. To view, book, cancel and reschedule appointments as appropriate, ensuring accurate entry to schedule, managing scheduling and paperwork. To assist with patient transport bookings To discharge patients from patient administration systems and send discharge letter. To participate as a member of the Oncology and Haematology Centre, sharing duties and responsibilities, including covering during staff absences. A knowledge of all areas will be required. To review issues and service developments affecting the Oncology and Haematology Centre administration within Radiotherapy and Chemotherapy as delegated by the Administration Supervisor. To meet performance standards specific to the area they are working in. To actively participate in team meetings and huddles as appropriate. To liaise with centre staff to ensure that levels of stock and supplies for stationery and equipment are maintained as indicated by the needs of the service. To report any problems with office equipment to the IT group, and other department equipment to the appropriate agency. To report estates and maintenance requests on the appropriate system as required. The post holder may be required to complete other duties as necessary or work across the site to support the team at PRH on occasions. Training: Business Administrator Level 3 Apprenticeship Standard. Work-based mentoring. One day every 2 weeks at Telford College. Assigned assessor to visit you regularly in the workplace. Training Outcome:Once you have completed your Level 3, there is an option to develop within the hospital.Employer Description:Shrewsbury and Telford Hospital NHS Trust is the main provider of district general hospital services for nearly half a million people in Shropshire, Telford & Wrekin and mid Wales. Our main service locations are the Princess Royal Hospital in Telford and the Royal Shrewsbury Hospital in Shrewsbury, which together provide 99% of our activity. Both hospitals provide a wide range of acute hospital services including accident & emergency, outpatients, diagnostics, inpatient medical care and critical care. Working Hours :Monday to Friday between the hours of 8am and 6pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Non judgemental ....Read more...
Business Development Manager - Cambridge
Business Development Manager - Cambridge Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Cambridge Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Business Development Manager - Reading
Business Development Manager - Reading Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Reading Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Business Development Manager - Hertfordshire
Business Development Manager - Hertfordshire Role Summary The Business Development Manager is responsible for delivering sales targets and overseeing the overall operation and profitability of the Business Development function. The role focuses on growing OneCall24’s market share through securing new packages, expanding the customer and candidate base, and strengthening the company’s presence within assigned geographic areas. This includes designing and implementing a strategic sales plan that supports business growth and positions the company competitively. The Business Development Manager is also responsible for hiring and training team members, setting and monitoring performance targets, adjusting strategies where necessary, and developing processes that effectively drive gross profit. Location Hertfordshire Duties & Responsibilities 1.Productivity and Performance Provide relevant and high-level input to the strategic plan, as needed. Work with the Director to run the strategic plan for each strategic area. Liaise with Business Development Colleagues to devise expansion strategies. Seek and implement ways to improve regional profit, grow the business and support with the management of risk. Devise plans to grow client base without compromising on margin. Analyse activity, package pipeline and awarded packages both weekly and monthly to ensure on track with the strategic plan. Identify and win packages in line with business strategy. Follow strategic initiatives to meet business objectives, in line with sales plans. Support the delivery of high-quality customer service across allocated regions by ensuring the CRM is effective, feeding back information to team. Support regional operations by: Being forthcoming with business process ideas Monitoring GP margins and worker pay rates Driving productivity through systems and processes Scrutinise your individual delivery linked to sales plans to ensure that we are operating above expectations set by the board Ensure e CRM is up to date with all active opportunities and maintain CRM to allow accurate forecasting. To be fully accountable to achieve the budgeted GP deliverable set for the area/s responsible for. Monitor and interpret MI data, as/if needed. 2.Leadership Promote OneCall24 Healthcare culture by: Creating a positive, productive environment that conforms to the company values. Drive the business forward by motivating and inspiring others to succeed. Work with the Director to build and manage an efficient team. 3.Integration Engage across different areas/departments of the business Build relationships within and across areas/departments 4.Process Improvement and Efficiency Continuously review own standards and processes to streamline and improve accuracy and efficiency of output. Work smarter, present new innovations to the BD team, harness modern technology, and adopt functional best practices to enhance the service delivery in rendering OneCall24 Healthcare more competitive. The focus is on optimising the functional delivery and effecting performance improvements. Candidate Type Experienced with working in home-care setting Selling to ICB's Case managers and local authorities Reporting to: CCO Working hours: Mon-Fri 08:00 - 17:30 Salary: Ranging from £50 000 - £55 000 annually (Depending on experience) Benefits & perks: Commissions are strong Work from home No weekends Person specification Knowledge required Knowledge of Regulatory Governance, Risk and Controls Relevant regulatory knowledge Data Analysis and Interpretation Relevant software and systems knowledge Work skills required 1.Resilience Maintains performance and self-control under pressure or adversity. 2.Analytical Thinking Demonstrates the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. 3.Attention to detail Achieves thoroughness and accuracy when accomplishing a task through concern for all the areas involved. 4.Business Acumen Demonstrates the ability to combine knowledge and skill informed by experience: knowledge about key business issues, the skill to apply that knowledge, and the confidence to take action informed by past experiences. 5.Decision Making Obtains information and identifies key issues and implications to make informed and objective decisions. 6.Achievement Orientation Strives to meet or exceed a standard of excellence, welcoming feedback, and continually seeking to improve. This competency also entails being able to balance one's own personal drive with the needs of the organisation. 7.Planning and organising Establishes a systematic course of action for oneself or others to ensure accomplishment of a specific objective. Determines priorities and allocates time and resources effectively. 8.Problem Solving Must be able to solve problems by analysing situations and apply critical thinking to resolve problems and decide on courses of action and implement the solutions developed to overcome problems and constraints. 9.Building Relationships Establish rapport with people easily, developing and maintaining a network of contacts that can provide information, help and access to others. 10.Integrity Always demonstrates honesty and truthfulness. 11.Customer Service Orientation Demonstrates concern for meeting internal and external customers needs in a manner that provides satisfaction for the customer within the resources that can be made available. 12.Valuing Diversity Creates an atmosphere of valuing and accepting others. Experience required 3+ years experience in Healthcare business development (Healthcare/Home-care) CQC understanding ICB/local authorities Qualifications Tertiary education in Commerce, Business Administration, or equivalent industry expertise Business Unit: OneCall24 Healthcare Job Type: Full-Time ....Read more...
Bereavement Training & Partnerships Manager
Position: Bereavement Training & Partnerships Manager Location: Remote (UK) - regular travel required (car and driving licence essential) Start date: ASAP Commitment: Full-time The Company We're Octopus Legacy: one of the fastest growing tech companies in the country, part of the UK's most exciting and best-trusted group (you may have heard of some of our sister companies…) and we have a mission. We're on a path to scale, aiming to become a household name while transforming a long-established industry and helping our customers prepare for, and find support after, death. But we can't do it alone, and that's why we're assembling a team of top performers to build with us. Ready to be part of something big? The Role The National Bereavement Service (NBS) is the specialist training arm supporting this mission. Our offer is growing rapidly, with long-term partnerships including Cadent Gas and Mercer Marsh, alongside a landmark 3-year research project with the University of Manchester to streamline death administration across public and private sectors. Following a period of significant growth, we are seeking an experienced and confident Training Manager to lead the development and delivery of our national bereavement training programmes. This hands-on leadership role is suited to a qualified trainer who can translate research-led insight into engaging, trauma-informed training for corporate, charity, and public sector audiences. You will help shape our national training offer through innovative programme design, delivery across key partnerships, and the ongoing strategic development of the NBS training provision. Key Responsibilities Training Design & Innovation Evidence-Based Development: Support the development of evidence-based training programmes, integrating academic insights and real-world casework insights. Content Translation: Translate complex subject matter into accessible, engaging learning content for professionals across health, social care, financial services, legal, and public-sector settings. Digital Transformation: Drive the creation of training videos, case studies, and webinars, including the development of virtual delivery models and blended learning formats. Accreditation & Frameworks: Create CPD-accredited programmes and "Train the Trainer" frameworks to ensure scalable impact. Continuous Improvement: Lead the improvement of curricula by incorporating adult learning principles and evaluating programme effectiveness using qualitative and quantitative data. Resource Creation: Develop toolkits, guidance materials, and new products that expand revenue and strengthen professional competence in bereavement support and safeguarding. Partnerships & Stakeholder Engagement Strategic Delivery: Work collaboratively to deliver training across key corporate and regulated sector partnerships. Regulatory Awareness: Maintain a good understanding of vulnerability frameworks, such as Consumer Duty (FCA/Ofgem), and apply this context to training content where relevant. National Industry Representation: Act as a primary spokesperson for NBS at partnership meetings and national industry conferences. You must be comfortable and commanding when speaking to large audiences on stage to advocate for improved bereavement standards. Delivery & Team Leadership Operational Oversight: Manage the coordination of the national delivery calendar and lead the delivery of our more complex or bespoke training commissions. Mentorship & Quality: Provide guidance, coaching, and reflective practice support to internal trainers and external professionals to ensure delivery aligns with psychological safety standards. Capability Building: Develop internal capability through mentoring and structured learning pathways, helping teams navigate emotionally complex work with resilience and compassion. Who You Are Expert Facilitator: An experienced L&D professional with a grounding in psychology or adult learning, experienced in delivering training within emotionally sensitive environments. Outstanding Communicator: Confident engaging stakeholders across corporate, public, and charitable sectors. Research Literate: Comfortable translating complex academic material into practical workplace solutions. Strategic & Hands-on: Able to move between high-level programme design, detailed governance, and compassionate facilitation. Values-Led: A collaborative leader committed to professional, empathetic, and ethical bereavement support. Proactive: Highly organised with the flexibility to travel regularly Why Join Us As part of Octopus Legacy, you'll join a values-driven organisation committed to improving how workplaces respond to grief, while supporting the wellbeing and development of our people. Our Mission Octopus Legacy is the place to plan for death and find support after loss. When people think about planning for death they think about wills, life insurance and funerals. We take these cold processes and turn them into something more human. Share more than money: leave voice notes, music, recipes. Shape a legacy that connects you while you're here. And after you're gone. Founded by Sam after his mum died suddenly, we're a group of people who work in death because we've been affected by it. We know the difference a good plan makes, and what it's like when there isn't one. Death can come between us, leaving mess, legal fees, frustration. But it can also make us stronger. We see a world where people talk openly about death, and work out the real meaning of legacy, one that connects to them. We're here to make that world happen. Benefits Octopus share incentive scheme 27 days holiday + extra day off for your Birthday Vitality Health & Life Insurance Pension scheme Enhanced parental leave Free Will & LPAs + discounts on other Octopus services Cycle to Work Scheme and EV Salary Sacrifice Scheme Octopus Giving: matched charitable fundraising up to £500 Octopus Springboard: support to build your own ideas We know that to be truly innovative, we need to have a diverse team around us. That is why Oc ....Read more...