Museum Assistant Apprentice

Support all museum operations and activities to ensure visitors enjoy the best possible experience during their visit to the museum Support the care of the collections, the buildings and grounds of the museum Support volunteers with Front of House, school and group visits, and conservation activities. Support health and safety and site security procedures as part of the museum team Supporting the Museum Director and Engagement Manager (senior staff) To open and close the Museum, when required, and prepare it each day for the arrival of visitors Assist in ensuring that the museum is always clean, safe, and welcoming for visitors Assist in the operation of reception, shop, and cafe, including retail sales, stock management, and cash handling Assist with community events and education programmes, including supporting the delivery of events and activity sessions, group and school visits, and meetings and functions Assist with the construction and installation of permanent exhibitions, and with the set up and dismantling of temporary exhibitions Assist with the care and management of the museum’s collections Assist with the maintenance of the museum’s displays, buildings, and grounds To assist with administrative tasks such as preparing volunteer rotas, recording volunteer hours, and recording Object Entry details Ensure volunteers feel valued by the organisation Guide and assist volunteers in ensuring the safe use and operation of the Museum When safe and practicable, assist volunteers in their work when requested Work with volunteers and staff to improve the experience of all visitors, including provision of relevant information and assistance when requested Support the Front of House Team by tending reception (ticket sales and shop) when required Promote effective communication between volunteers and visitors Provide assistance and information for visitors, demonstrate exhibits where required Deal with telephone and in-person enquiries, answering these where information is available and/or taking details/messages to pass on to colleagues where appropriate To support staff and volunteers in running museum events. These can take place outside of normal opening hours and at weekends. Some flexibility in working hours is expected In case of an emergency, to support the safe evacuation of the Museum, in accordance with the Museum’s procedures Contact senior staff in the event of concern or uncertainty regarding the safety or security of the Museum, volunteers or members of the public

Training:
Business Administrator Standard Level 3 English and maths (if required) Level 2

Training Outcome:
This apprenticeship offers an opportunity to enter the sector without the need for a university degree. At the end of the apprenticeship you will have a permanent position at the museum that will pay at least the current national living wage The hands on, and vocational learning that you will have completed will give you the chance to take the skills to other areas of the heritage and culture sector, or to other sectors that require customer service and management skills

Employer Description:

The Long Shop Museum (LSM) is a small independent industrial heritage museum. The museum is Accredited by Arts Council England. The museum is housed in the remaining buildings of the Richard Garrett Engineering Works in Leiston, and tells the story of how what happened at the Works shaped the town, the surrounding county, and the world. The museum employs 3FTE staff (including this role), and the museum’s activities are delivered, in large part, by a cohort of approximately 60 volunteers.

Working Hours :
Working across five days from six each week; Monday – Saturday. 09:00 – 17:00 with 30 minutes for lunch. Approximately six Sundays per year (special events) are required and are compensated for with time off in lieu (TOIL).

Skills:
Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Team working,Patience,Cash handling,Willingness to learn