Business Analyst – Insurance Tariff & Claims Systems – Solothurn / Hybrid
(Key skills: Business Analysis, Health Insurance, Accident Insurance, Sumex, Syrius, Tariff Management, SQL, Requirements Engineering, Invoice Verification, Insurance Technology, Swiss Insurance Market)
Are you a Business Analyst with deep expertise in health and accident insurance processes and a strong understanding of tariff and claims management systems? Do you enjoy working in complex environments where technology and business operations combine to improve efficiency and automation? If so, this is an excellent opportunity to join a leading insurance technology organisation supporting the Swiss healthcare insurance sector.
Our client is seeking a Business Analyst – Tariff Management to support the development and optimisation of business-critical insurance applications and automated invoice verification processes. You will work closely with technical teams, business stakeholders and customers to analyse requirements, develop specifications and contribute to solutions that support highly regulated insurance operations.
In this role, you will monitor developments across the Swiss health and accident insurance market, analyse business requirements and help deliver enhancements through configuration and system optimisation. You will also support release planning and implementation activities, maintain reference data processes and contribute to the operation of core business services and peripheral systems.
It is very important that candidates have strong know-how within the health and accident insurance environment. In addition, experience with the systems Syrius and/or Sumex is a key requirement for this position. Experience with tariff systems, invoice verification processes and SQL would be highly beneficial, alongside strong analytical and communication skills.
This is a fantastic opportunity to join a forward-thinking insurance technology environment where your expertise will directly contribute to improving operational efficiency and digital insurance services.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 120,000 + Benefits
Language: Minimum of C1 German and English
Applicants must have the right to work in Switzerland.
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Business Analyst – Claims Systems & Insurance Technology – Solothurn / Hybrid
(Key skills: Business Analysis, Health Insurance, Accident Insurance, Sumex, Claims Management, Invoice Verification, Requirements Gathering, Process Optimisation, SQL, Insurance Technology, Swiss Insurance Market)
Are you an experienced Business Analyst with strong expertise in health and accident insurance systems? Do you enjoy improving claims and invoice verification processes while working closely with both business and technical teams? If so, this is an exciting opportunity to join a specialist insurance technology organisation supporting critical systems across the Swiss healthcare insurance market.
Our client is seeking a Business Analyst – Claims & Sumex to support the ongoing development and optimisation of core insurance applications and claims processes. Working closely with customers, developers and technical specialists, you will analyse business requirements, develop functional specifications and contribute to the enhancement of highly business-critical insurance platforms.
In this role, you will model and optimise business processes within the health and accident insurance environment, particularly across claims and benefits management. You will support the continuous improvement of automated invoice verification processes, contribute to cost optimisation initiatives and help ensure the reliable operation of the Sumex business service and associated systems. You will also participate in customer projects, release planning and production implementations.
It is very important that candidates have strong know-how within the health and accident insurance environment. In addition, hands-on experience with Sumex and/or Syrius is a key requirement for this role. Experience with SQL, process modelling and requirements engineering will also be highly beneficial, alongside strong communication and stakeholder management skills.
This is an excellent opportunity to join a collaborative insurance technology environment where your expertise will directly contribute to improving digital claims management and operational efficiency across the healthcare insurance sector.
Location: Solothurn, Switzerland / Hybrid working
Salary: CHF 100,000 – CHF 125,000 + Benefits
Language: Minimum of C1 German and English
Applicants must have the right to work in Switzerland.
NOIRSWITZERLANDTECHREC NOIRSWITZERLANDREC....Read more...
ERP Implementation Analyst – (German Speaking) – Lisbon (Hybrid)
(Implementation Analyst, ERP, Requirements Gathering, Functional Specifications, Microsoft Dynamics / SAP / Oracle, Stakeholder Management, UAT, QA, SDLC, Agile, Waterfall, Business Process Mapping, Change Management, Training & Support, VBScript, SQL, Software Implementation, Workflow Systems, Troubleshooting)
In 2012 our client launched a cutting-edge ERP platform that has transformed operational efficiency for mid to large-sized enterprises across the world. After achieving market dominance, they’re now expanding ever further - bringing their powerful ERP suite to a new audience.
To support this expansion, our client is establishing several new locations and is looking for passionate and skilled Implementation Analyst to help roll out their ERP platform across various industries. This is a fantastic opportunity to join a growing team where your work will have a direct impact on clients’ business performance
As an Implementation Analyst, you will play a crucial role in gathering client requirements, mapping business processes, configuring the ERP system, supporting UAT, and working closely with stakeholders to ensure successful project delivery. You will serve as the link between end users and technical teams, ensuring that ERP implementations align with business goals and are delivered on time and within scope.
Successful candidates should have experience with:
ERP implementation and configuration (e.g. Microsoft Dynamics, SAP, Oracle, or similar platforms).
Strong knowledge of VBScript and SQL scripting.
Requirements elicitation, gap analysis, and documentation of functional specifications.
Supporting clients through UAT, training, and go-live.
Stakeholder communication and change management.
SDLC methodologies including Agile and Waterfall.
Strong understanding of business processes across finance, supply chain, HR or manufacturing modules.
Fluent German and English communication skills.
Location: Lisbon / Hybrid Working
Salary: €40,000 - €60,000 + Bonus + Pension + Benefits
Languages: Fluent German and English
Applicants must have the right to work in Portugal (hybrid working available).
To apply for this position please send your CV to Nathan Warner at Noir Consulting.
NOIREUROPEREC
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Working alongside our People Systems & Analytics Manager, you will:
Support the administration and maintenance of our HR and people systems.
Assist in producing workforce reports and dashboards.
Help analyse key people data such as absence, staff turnover and workforce demographics.
Support data quality and accuracy checks.
Respond to routine system queries and provide user support.
Assist with creating guidance materials and training resources.
Contribute to projects that improve systems, reporting and business processes.
Develop valuable skills in data management, reporting and analytics.
Training Outcome:It is anticipated that the successful candidate would transition to a data analyst or people systems analyst role.Employer Description:Inspire Education Group is a successful provider of further and higher education with two main campuses in Cambridgeshire and Lincolnshire.
Leading Further Education college with over 10,000 students and 1200 staff across multiple campuses.
We are passionate about transforming lives through inspirational and innovative learning. Our mission underpins everything we do, empowering not just our students, but the employers, communities and region we serve.Working Hours :Monday to Thursday 9am - 5pm
Friday 9am - 4.30pm.Skills: IT skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Analytical skills,Logical....Read more...
Supporting Business Analysts and Project Managers with analysis activities across projects and change initiatives within Wolseley
Assisting with the investigation of business processes and problems, gathering information through meetings, workshops, shadowing and reviewing existing documentation
Supporting the documentation of requirements, processes, impacts and analysis outputs, using agreed Wolseley templates, tools and standards
Helping to maintain analysis artefacts, logs and documentation repositories in a clear, accurate and organised manner
Supporting stakeholder engagement activities, including meeting preparation, note‑taking and follow‑up actions, with guidance from more experienced colleagues
Assisting with analysis activities related to testing, business acceptance and transition of solutions into business‑as‑usual operations
Learning and applying core business analysis techniques and ways of working through structured training, coaching and on‑the‑job experience
Building knowledge of Wolseley’s business, operating model and delivery environment, demonstrating increased confidence, judgement and independence over time
Acting professionally at all times, managing time effectively, seeking feedback and taking responsibility for personal development
Performing other ad‑hoc duties as appropriate, including supporting special projects or improvement activities
You’ll be completing a structured training plan, which will be complimented by a Level 4 Business Analyst Apprenticeship, where you will be provided time each week to complete your training activities.Training:Why choose our Business Analyst Level 4 apprenticeship?
Our Business Analyst Level 4 apprenticeship develops learners to investigate information systems solutions and gain the know-how to improve operational efficiency for your organisation. The principles of data analytics are being applied across just about every industry. Using past-event data, business analysts are making important insight-based business decisions and driving customer value across every team and function, including operations, finance, sales and marketing.
QA’s Business Analyst Level 4 apprenticeship programme enables the apprentice to:
Become a change professional that helps organisations deliver business and digital change successfully
Regularly investigate and analyse solutions to ensure the right one is chosen
Experience a flexible learning journey using a blend of learning methodologies, including online learning, practical exercises, video content, coaching and workshops
Tools and technologies learned: Apprentices will learn to use Unified Modelling Language (UML), Business Process Model and Notation (BPMN), Data Modelling, User Acceptance Testing (UAT), SWOT & PESTLE. Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:With 560 UK branches, Wolseley is one of the UK's leading merchants in plumbing, heating, cooling and infrastructure, we've been helping the trade succeed for decades. Over this time, we've built an unrivalled reputation for expert knowledge and customer support.Working Hours :Monday to Friday between 8am - 5pm.Skills: Communication skills,IT skills,Organisation skills....Read more...
Step into a career-defining role where language meets large-scale data analytics.An exceptional opportunity has emerged for a Junior English Linguistics Analyst to join a fast-growing data intelligence company that is building the next generation of analytics tools for the investment, research and corporate sectors. This London-based Junior English Linguistics Analyst position is ideal for a recent graduate or early-career linguist who wants to apply academic training in English language to a commercial big data environment.About the company This is a high-growth technology business operating at the intersection of language, finance and data science. Their platform processes enormous volumes of qualitative information to surface insights that drive investment, research and strategic decision-making. Linguistic precision sits at the heart of everything they build, and the company is investing heavily in expanding its language team as it scales.About the role As a Junior English Linguistics Analyst, you will support the linguistics team in shaping how the platform interprets written English at scale. Your day-to-day work will involve hands-on language analysis, annotation, and quality assurance across large datasets, with structured training and mentorship from senior colleagues.Here's what you'll be doing:Annotating and tagging English language datasets for use in natural language processing pipelinesReviewing automated text extraction outputs and flagging linguistic inaccuraciesContributing to the development of annotation guidelines and style referencesSupporting taxonomy and ontology work for finance and business terminologyDocumenting linguistic edge cases and patterns for the wider engineering teamCollaborating with data scientists, analysts and product colleagues on quality improvementsHere are the skills you'll need:A degree in English Language, Linguistics, Applied Linguistics or a closely related disciplineStrong grounding in English grammar, syntax, semantics and morphologyExcellent written communication and meticulous attention to detailComfortable working with structured data, spreadsheets and basic technical toolsCuriosity about how language is processed computationallyAny exposure to corpus linguistics, NLP concepts or annotation tools is advantageousWork Permissions You must have the right to work in the United Kingdom. Visa sponsorship is not available for this Junior English Linguistics Analyst position.Key perks and benefits:Starting salary of £25,000 – £28,000Hybrid working from a central London officeStructured training and clear progression to mid-level linguist rolesPension contribution and 25 days annual leave plus bank holidaysExposure to cutting-edge applications of language technologyRegular learning sessions, conference allowance and mentorshipWhy a career in computational linguistics matters Demand for linguistics professionals in the UK data and analytics sector continues to climb as more companies rely on text-based insight. Junior English Linguistics Analyst roles like this one are increasingly seen as the first step into careers spanning NLP, AI research and computational linguistics, with significant earning potential for those who develop their technical literacy. Joining a growing analytics firm at this stage offers genuine influence over the systems being built and a clear path to mid and senior linguistic leadership.This Junior English Linguistics Analyst opportunity is brought to you by The Opportunity Hub UK – connecting ambitious language professionals with career-defining roles in London and beyond.....Read more...
Protect the systems, services and information that people rely on every day Are you an experienced information security professional looking for a role where you can make a genuine difference?Join us as a Senior Information Security Analyst and help protect our systems, services and information in an organisation where security is a critical business priority.You'll work across vulnerability management, incident response, security assurance, risk assessment and continuous improvement, partnering with technical teams, suppliers and senior leaders to reduce risk and strengthen resilience.We're looking for someone who can combine strong security expertise with practical problem-solving and excellent stakeholder skills.If you're passionate about cyber security and want to see the impact of your work across an entire organisation, we'd love to hear from you.Apply today and help us build a secure and resilient future.To find out more about the role, take a look at the full advert and job description.Role location: Hybrid working (on average 2 days working out of our Mansfield office)....Read more...
Are you an experienced PMO or Portfolio Analyst, or are you a Project Support Officer with a strong appreciation for project governance, benefit realisation, and risk management? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Project Portfolio Analyst to aid the ongoing maturity of a change and transformation function. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of a modern digital environment within a company that is investing and developing within itself and its employees.
The purpose of the role will be to help drove the delivery of an exciting portfolio of business improvements projects as part of a flagship transformation programme. Your day-to-day responsibilities will include supporting the governance and delivery of portfolio activity; ongoing maintenance and improvement of project management software; the collation and production of key project and portfolio performance reports; producing and maintaining the PMO management information dashboards; conducting analysis and providing recommendations to ensure delivery and mitigate risks; assisting with the identification of key dependencies, risks and issues; change control; quality assurance of project and change delivery; and meeting and workshop facilitation.
Must Have
Previous commercial experience in a PMO/Portfolio Analyst or Project Support role.
A strong appreciation for project assurance, governance, risk management and benefits definition and realisation.
Performance tracking, resource planning, analysis, modelling, forecasting, dashboards, and reporting.
Project management tools, life cycle, delivery, methodology, and systems.
Project documentation, standards, and process experience.
You will be able to work under pressure in an environment with a constant changes and operational demands.
MS Project, Teams, & Excel.
Nice to Have
PMO Analyst experience, or experience of the full portfolio lifecycle, providing analytical services within a PMO that supports a large, complex portfolio of technical and business change projects.
Professional certification, such as PRINCE2 Foundation, APMP Foundation, MoR, and/or P3O Foundation
Knowledge of the P3M3 framework
As an individual you will be experienced in providing constructive challenges and building relationships with colleagues and stakeholders. You will have exceptional organisational and facilitation skills, and a proven track record of analytical and research experience. You will be motivated, self-disciplined, and eager to contribute. Alongside a competitive salary you will receive an impressive benefits package that includes generous leave entitlement, health cover, professional development, and qualification support. This role will be hybrid, predominantly home-based with regular time in the Newcastle office and ad hoc travel to other offices in the Northeast. If this role describes you, then please apply without delay for the opportunity to continue your career with a friendly, customer-focused organisation.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Are you looking to play a key role in a high-profile transformation programme with organisation-wide impact?Do you thrive in environments where governance, planning, reporting and analysis are critical to successful delivery?Can you connect the dots between risks, resources, milestones and programme performance?If so, we'd love to hear from you.We're looking for an experienced PMO Analyst to join the Mining Remediation Authority and help deliver our Business Systems Replacement (BSR) Programme, one of the most significant transformation programmes in our organisation. The programme will replace core business systems and help modernise how we plan, manage and deliver our services for years to come. Working at the heart of the programme, you'll provide the governance, assurance, reporting and programme controls that support effective decision-making and successful delivery. You'll work closely with programme leaders, business stakeholders, subject matter experts and external suppliers to maintain a clear and accurate picture of programme performance, identifying emerging risks, challenging assumptions and providing insight that drives action. This role offers exposure to senior stakeholders and the opportunity to make a tangible impact on a major ERP implementation. You'll be involved in programme governance, planning, risk and dependency management, change control, financial and resource tracking, business cases, benefits realisation and programme reporting. We're looking for someone who has:PMO experience gained within a major transformation, ERP implementation or complex change environmentStrong analytical skills and the confidence to challenge and influence constructivelyExperience working with programme governance, RAID management, reporting and planning activitiesExcellent organisational and stakeholder management skillsThe ability to turn complex information into meaningful insight that supports decision-makingIn return, you'll have the opportunity to help shape a high-profile programme, work alongside experienced programme professionals and play a key role in delivering change that will have a lasting impact across the Mining Remediation Authority. Interested? Find out more and apply today.....Read more...
Responsibilities may include the following and other duties may be assigned:
Support inventory management activities, including ordering, receiving, storing, and tracking stock within the hospital environment
Assist with maintaining accurate inventory and master data records within inventory management systems
Help prepare daily, weekly, and ad hoc reports to support operational performance and stock management
Support cycle counts, stock reviews, and activities aimed at reducing product obsolescence and expiry risks
Assist with product launches, product changes, and inventory updates by coordinating with internal teams and hospital stakeholders
Help identify process improvement opportunities and support initiatives that enhance materials management and user experience
Training:Business Administrator Level 3.Training Outcome:Progression to Material Management Analyst.Employer Description:Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first — developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.Working Hours :Monday - Friday onsite from a hospital in Central London, working hours TBC.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
JOB DESCRIPTION
The Business Analyst partners with business stakeholders and technology teams to analyze business processes, identify opportunities for improvement, and translate business needs into technology-enabled solutions. This role gathers requirements, designs future-state processes, and supports business transformation initiatives.
Essential Functions
Analyze business processes, systems, and workflows to identify improvement opportunities.
Gather, document, and validate business and functional requirements.
Facilitate workshops and interviews with stakeholders.
Develop process maps, user stories, functional specifications, and business cases.
Partner with IT, project managers, developers, and business leaders to deliver solutions.
Support solution design, testing, user acceptance testing (UAT), and implementation.
Analyze business data and KPIs to support decision-making.
Prepare executive presentations and project documentation.
Identify project risks, assumptions, and dependencies.
Drive continuous process improvement and change management.
Core Competencies
Business Process Analysis
Requirements Elicitation
Stakeholder Management
Project Coordination
Critical Thinking
Communication
Change Management
Process Improvement
Typical Deliverables
Business Requirements Documents (BRDs)
Functional Requirements Specifications
User Stories and Acceptance Criteria
Current-State and Future-State Process Maps
Business Cases
Gap Analyses
UAT Plans and Test Scripts
Executive Presentations
Minimum Requirements
Bachelor's degree in Business, Finance, Information Systems, Computer Science, or related field.
3-7+ years of experience in business analysis, consulting, process improvement, or related field.
Strong analytical, communication, and problem-solving skills.
Experience with requirements gathering and documentation.
Experience working in Agile project environments preferred.
Proficiency in Microsoft Excel, PowerPoint, Word, and Visio or similar tools.
Preferred Requirements
Business process modeling
Data analysis and reporting
ERP and CRM systems experience
Jira, Confluence, or similar collaboration tools
Digital transformation experience
CBAP, PMI-PBA, or Agile certifications (preferred)
Benefits and Compensation
The pay range for applicants in this position generally ranges between $85,000 and $110,000. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law.
In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers an excellent comprehensive health plan and financial benefits program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Management Accountant
£37,000 - £39,000 + Excellent Benefits + Progression + Training & Development + Industry Leader + ' Immideate Start'
Wakefield
Fantastic opportunity for a Management Accountant looking to progress their career within a highly successful, industry-leading business. Join a secure, fast-paced manufacturing environment where you'll be given genuine responsibility, exposure to senior management and excellent opportunities to develop and progress.
This is an ideal role for someone who enjoys being close to the operation rather than purely sitting behind the numbers. You'll work closely with operational and functional managers, providing valuable financial insight, challenging performance and helping the business understand profitability, costs and opportunities for improvement.
Your Role As A Management Accountant Will Include:
Preparation and reconciliation of weekly and period management accounts
Full P&L review, analysis and presentation
Business partnering with operational and functional managers
Inventory reconciliation, valuation and revaluation
Analysis of costs, margins, profitability and variances
Balance sheet reconciliations and reporting
Purchase price variance analysis against forecast and budget
Combining and reconciling data across ERP systems and Excel
Supporting budgeting, forecasting and financial decision-making
Identifying opportunities to improve accounting processes and reporting
Working within a fast-paced manufacturing environment
As A Management Accountant You Will Have:
Previous Management Accountant / Assistant Management Accountant experience
Strong business partnering and stakeholder management skills
Excellent analytical and variance analysis ability
Strong Excel skills
Confidence communicating and influencing across different levels of a business
ACCA or CIMA qualified / part-qualified / actively studying – desirable
Manufacturing, FMCG, food or processing experience – highly desirable
D365 experience – advantageous
Keywords: Mangagement Accountant, Analyst, Finance, Manufacturing, Food, fmcg, Wakefield, Leeds, Normanton, Accountant,
Apply now or contact Charlie Auburn at Future Engineering Recruitment.....Read more...
Maintain accurate records, manage systems, and ensure strict compliance standards
Oversee application, interview, and enrolment processes for incoming apprentices
Manage timetables, organise exams, and coordinate Academy events (including occasional event attendance to represent the business)
Contribute to marketing materials and collaborate closely with internal stakeholders
Provide and monitor effective safeguarding support for all apprentices
Actively contribute ideas to streamline operations and enhance administrative workflows
Training:Business Administrator Level 3.Training Outcome:We are committed to your ongoing development. In this role, we will fully fund and support you through a relevant qualification tailored to your experience, such as:
Level 3 Business Administration
Level 3 Data Technician
Level 4 Data Analyst
Functional Skills Level 2 (English & maths, if required)
You will receive dedicated support from an assigned assessor, structured training sessions, and dedicated off-the-job training time (minimum 20%) to build your portfolio and gain your qualification.Employer Description:Aspens Services Ltd is a market leading contract catering company specialising in school food. By combining our understanding of the education sector and our knowledge of what’s on trend in the food world, we encourage creativity and excitement in our kitchens, allowing our teams to do what they do best and provide fantastic food experiences for the children. By providing excellent care and services to both clients and children, we have ensured the successful growth of the company and to keep up with the rapid pace of this growth, we are now looking for an Apprentice Chef! With over 700 sites we are one of the top 100 fastest growing independent companies in the UK with great career opportunities! If you’re passionate about skills development, we want to hear from youWorking Hours :Monday to Friday 9am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Responsibilities and tasks will include:
Providing hands-on support for Windows 11 IT systems, including: issuing and tracking hardware, assisting users with initial logins and system setup, troubleshooting configuration or cabling issues, and installing port replicators for new laptops
Providing hands-on support for hardware changes, including setting up and configuring user devices such as desktops, laptops, and peripherals
Safely disconnecting, relocating and storing existing equipment and cabling in line with electrical safety and manual handling guidelines, ensuring all connections are secure and neatly arranged to meet safety standards
Provision of support for any reasonable software changes
Performance of routine maintenance tasks such as updates, backups, and system checks
Assistance in diagnosing and resolving simple hardware and software issues
Assisting with IT asset management and inventory tracking
Responsibility for care, operation and daily checks on company-assigned vehicle i.a.w. policy
Responding to basic IT support requests via email, ticketing systems, or in person
Escalating more complex or unresolved customer issues to the Team Leader, when required
At all times providing excellent customer service on client site, following documented procedures and support guidelines
Following all onsite security and health and safety protocols
Training:Apprenticeships include time away from work for specialist training as well as daily on-the-job training. Face-to-face training will take place with our partner apprenticeship provider- PETA Training & Consultancy Ltd, Cosham, Portsmouth.Training Outcome:Successful completion of the apprenticeship may lead to roles such as:
Associate IT Technician (SFIA Level 2)
Service Desk Analyst
Desktop Support Engineer
Employer Description:ALTAEDGE helps the Ministry of Defence and other security organisations solve complex problems with practical and strategic expertise. It works closely with clients to deliver clear, effective solutions. The company manages capability projects to ensure they meet organisational goals and deliver results. With experience across the Navy, Army, and RAF, ALTAEDGE supports digital change and ongoing capability development.Working Hours :Monday to Friday 7.30am to 4.30pm.
You may be required to work overtime/additional hours when authorised and as necessitated by the needs of the business.Skills: Communication skills,IT skills,Organisation skills,Customer care skills,Problem solving skills,Team working,Patience....Read more...
Learning many aspects of providing support to customers, including helping users who have technical issues or need help with supporting applications
Dealing with alerts and automated system monitoring
Ensure that all systems and services are proactively maintained, monitored and supported to ensure that we are meeting set SLA's
Monitor the Service Desk email inbox to respond to support calls logged via email
Answer telephone and complete support issues from initial contact to resolution. Log all calls in the relevant Call Logging system
Provide 1st and 2nd line support on calls assigned by a service desk team member or other Support Engineer
Escalate incidents when required to 3rd parties, external resources, or others
Investigate, diagnose and troubleshoot a wide variety of problems with network and computer hardware, device drivers, operating systems and application server software
Write up support calls and maintain documents and records to a professional standard; for example, Request for Change (RFC's),
Customer Build Logs and Tech Docs
Attend the site and carry out any on-site support work as required
Provide excellent customer service by understanding the business drivers, taking proactive action and providing clear communication
Training:QA’s Cloud Network Specialist Level 3 apprenticeship programme enables the apprentice to:
Follow a cloud-first curriculum, covering on-premise and cloud-enabled networking
Learn about core networking principles, including network addressing, cloud, virtualisation and security
Understand the principles, hardware, protocols and services that form part of on-premise, cloud and hybrid network architectures
Train with QA – the largest and leading provider for both Microsoft and AWS training
Learn technical content that aligns to, and is relevant to, employers and the market
Learn about DevOps methodologies and the fundamentals of databases and data migration
Tools and technologies learned: Learners will learn to use Microsoft Azure, AWS and Google Cloud.Training Outcome:Guaranteed job opportunity once completing the apprenticeship and qualifying. Many apprentices move into roles such as:
IT Support Engineer
Cloud Engineer
Infrastructure Engineer
Cyber Security Analyst
Technical Consultant
Employer Description:As a small company, we provide closer access to experienced engineers and leaders. Apprentices can benefit from a wider variety of responsibilities and more visibility within the business. The company focuses on Microsoft technologies and often supports staff in gaining Microsoft certifications.
Our culture is built around learning, collaboration and opportunity. We want apprentices to feel supported from day one, develop valuable technical and professional skills, and build a long-term career in a fast-growing technology business.Working Hours :Monday to Friday, 9am- 5:30pmSkills: Problem solving skills,Logical,Team working,Patience and empathy,Friendly and approachable....Read more...
Technical Support (Primary Focus):
Provide 1st line technical support to internal and external customers via phone, email, and ticketing system
Diagnose and resolve hardware, software, and network connectivity issues using structured troubleshooting methodologies
Install, configure, and maintain hardware and software across Windows/macOS environments
Document solutions and maintain the knowledge base
Escalate complex issues appropriately while keeping users informed
Network & Infrastructure:
Assist with wired and wireless network device configuration
Support network troubleshooting and maintenance activities
Monitor system performance and security alerts
Participate in backup and disaster recovery procedures
Projects & Development:
Complete a work-based project addressing a specific technical problem or service improvement
Build a professional portfolio demonstrating your knowledge, skills, and behaviours
Contribute to IT process improvements and documentation
Additional Responsibilities:
Support digital marketing activities (social media scheduling, website updates) as business needs allow
Assist with general office administration tasks
Training:Information Communications Technician Level 3:
One to one coaching sessions every 4-weeks
Group webinars and collaborative learning
Flexible remote learning around your work schedule
Mock EPA assessments to ensure readiness
Support from dedicated training assessor
Training Outcome:You will develop the following skills:
Network fundamentals and IP addressing
Hardware/software installation and configuration
Cybersecurity principles and secure network maintenance
Cloud services, backups, and virtualisation
Ticketing systems and troubleshooting methodologies
Mobile and remote management
Customer service and stakeholder management
Professional presentation skills
Following completion, there is opportunity for the following career progression:
Pathway to Junior IT Analyst, Network Technician, or Support Specialist roles
Foundation for further certifications (CompTIA, Microsoft, Cisco)
Employer Description:Eipsys offers proactive support - moving from the chaos of extinguishing fires towards long-term tech solutions that produce real results. Our clients get innovative technologies and enjoy the security of a professional IT team that offers unlimited help desk and field support.
Our support packages offers a team of skilled engineers and consultants who provide everything normally associated with the running of an internal IT department.
We meet communication, information and security challenges with expertise that does more than put out fires. We plan for the future, not just fixing what’s broken.Working Hours :Monday to Friday 9am to 5.30pm. Hybrid - Essex (office-based with remote work). Will be required to visit client sites on request.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Analytical skills,Logical,Team working,Initiative,Enthusiasm to learn....Read more...
