Software Support Analyst

Software Support Analyst – Southampton (hybrid working)

Up to £41k

Our client is a leading software provider specialising in innovative solutions for business and finance processes. They are seeking a Software Support Analyst to join their team on a permanent basis. This is an exciting opportunity to work in a small, highly capable team, supporting a range of clients and helping deliver software solutions that make a real difference to their operations.

In this role, you will provide support across 1st–3rd line tickets/issues, ensuring timely and effective resolution. You will also play a key role in implementing software changes and fixes into both hosted and customer environments. The company is very customer-focused and delivering excellent service and client satisfaction is a top priority.

Key Responsibilities:

• Provide 1st–3rd line support to clients, troubleshooting and resolving a variety of technical issues

• Assist in the implementation of software changes and updates in hosted and client environments

• Escalate issues appropriately in line with SLA requirements, always maintaining a strong focus on customer satisfaction

• Collaborate with a small, skilled team to share knowledge and ensure smooth day-to-day operations

Requirements:

• A strong analytical thinker who thrives on solving complex problems

• Previous experience as a Support Analyst, able to hit the ground running

• Strong SQL skills and a solid general helpdesk/support background

• Experience with financial or business systems is highly beneficial

• Technically adept, able to troubleshoot complex issues beyond basic support

• Working knowledge of Windows Client Server Operating Systems and a good understanding of general IT infrastructure

• Any bespoke software support experience would be an advantage

Competitive salary up to £41,000 plus many other attractive benefits.

Ability to WFH 3-4 days per week once passed probation.