Undertake key aspects of administration relating to all area of the Academic Service Team
Collating and storing highly confidential documentation
Communicating with staff across the organisation and partner institutions
Inputting data onto a Student Records System (Thesis) and other systems as and when required
Checking reports for accuracy and highlighting any errors or discrepancies
Data quality and accuracy when updating systems
To be involved with the organisation and operation of various ceremonies/events
To deal with queries by telephone, letter, e-mail and face-to-face from academic and administrative colleagues and students in relation to Academic Services
At peak periods there may be a requirement to work flexibly as necessary
To undertake other appropriate duties as required by the Associate Registrar
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard: -
Level 3 Business Administrator Standard
Functional Skills Level 2 in maths – if applicable
Functional Skills Level 2 in English – if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday -Friday (times tbc).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Undertake key aspects of administration relating to all area of the Academic Service Team
Collating and storing highly confidential documentation
Communicating with staff across the organisation and partner institutions
Inputting data onto a Student Records System (Thesis) and other systems as and when required
Checking reports for accuracy and highlighting any errors or discrepancies
Data quality and accuracy when updating systems
To be involved with the organisation and operation of various Ceremonies/Events
To deal with queries by telephone, letter, e-mail and face to face from academic and administrative colleagues and students in relation Academic Services
At peak periods there may be a requirement to work flexibly as necessary
To undertake other appropriate duties as required by the Associate Registrar
To maintain accurate records in accordance with GBS requirements, ensuring compliance and maintenance of relevant systems
Training:The successful candidate will complete a Business Admin Level 3 Apprenticeship standard:
Level 3 Business Administrator Standard
Functional Skills Level 2 in maths - if applicable
Functional Skills Level 2 in English - if applicable
Training Outcome:Excellent progression available within the company. The successful applicant will undertake more responsibilities as the apprenticeship develops with a strong view to securing permanent employment on completion.Employer Description:Global Banking School (GBS) is a dynamic and fast growing Higher Education provider with campuses across the UK. We are a vibrant and diverse family of committed staff bringing life-changing learning to a wider range of communities. Applying evidence-based research and corporate case studies to classroom learning, we provide higher education that has real impact and real world relevance.Working Hours :Monday - Friday (times TBC)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Customer care skills,Team working....Read more...
Duties may include:
Answering telephones in a professional manner and distributing messages where required and answering queries where possible
Photocopying
Scanning
Filing & indexing
Basic typing
Processing and distributing post
Taking legal documents to and from the Courts
Providing support to teams within Town Clerk Service as required
Basic financial processes and the understanding of client billing with the support of a graded member of staff
Training:
Advanced Business Administration Level 3
End Point Assessment (EPA)
Functional Skills in maths, English if required
Regular training and development sessions to meet the needs of the employer and the apprentice
Training Outcome:
The successful candidate will be given the opportunity of full-time employment upon completion of the advanced apprenticeship if available
Employer Description:Hull City Council’s Service Support provides administrative support to the Town Clerk’s Service, and in particular the teams within Legal Services. Service Support provides a range of administrative support including arranging meetings, minute taking, transcribing audio files, typing, scanning, electronic and physical filing, archiving, basic financial transactions, monitoring, maintaining databases and data entry. From time to time, Service Support provides support to other teams within the Town Clerk’s Service including the Civic Office, Committee Services, Customer Feedback Team, Electoral Services, Information Governance, I.T., Local Land Charges, Printing Services and Scrutiny Team.Working Hours :Monday- Friday
(Monday- Thursday 9am- 5pm
Friday- 9am- 4.30pm)Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Team working,Initiative....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles
Build strong team and client relationships, support growth, innovation and continuous service improvement
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst, you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles
Build strong team and client relationships, support growth, innovation and continuous service improvement
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday
Shifts to be confirmedSkills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business.
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles.
Build strong team and client relationships, support growth, innovation and continuous service improvement.
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
As a Service Delivery Analyst you will be combining your full-time role and part-time study for a Chartered Manager Degree Apprenticeship with our partner University. Working within Application Development and Maintenance (ADM) across a huge spectrum of challenges, you will:
Provide IT service management expertise that will transform how our clients conduct their day-to-day business.
Assist the service Engagement Manager to deliver contracted services to our clients in line with ITIL and/or Agile principles.
Build strong team and client relationships, support growth, innovation and continuous service improvement.
On the Service Management career path, as you build your awareness of service delivery and gain experiences across the full scope of delivery processes, as well as financial management, you will be preparing to become an Engagement Manager with full accountability for your own service. Training:
You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.
Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
Provide 1st line technical support in line with the ITIL methodology and company support service definitions ensuring all tickets are recorded within the service desk along with the time taken to resolve.
Be a team player by creating or updating knowledge base articles for tickets you have resolved to help colleagues who may encounter similar incidents or problems in future ensuring excellent team work.
When contacted by a customer, act as the first point of contact for the technical support request using both written and oral communication are documented within the associated service desk ticket ensuring excellent customer service.
Respond to support requests from your line manager or delegated customer account, recording detailed diagnostic information and using appropriate knowledge bases, logs or other tools provided by the company to allow for an informed diagnosis.
Undertake resolution activities based on the informed diagnosis of the support ticket, ensuring the ticket is promptly resolved or escalated to the appropriate internal resource.
Communicate effectively with colleagues,customers and 3rd parties using both written and oral communication skills.
Establish a good working relationship with colleagues, customers and 3rd parties
Maintain assigned contracted customers IT systems for safe, effective use by all end users.
Maintain service continuity by documenting any changes to the customer IT systems within the designated client Change Management Database (CMDB).
Undertake the scheduled proactive management of the customer IT systems ensuring any issues found are recorded and promptly resolved or escalated to the appropriate internal resource whilst ensuring excellent communication with lead customer contact.
Follow the agreed maintenance schedules for your assigned contracted customers; managing the efficient implementation of backup including data restoration, virus protection, security procedures and data protection policies.
Assist the PMO in the delivery of a project as directed by your line manager, ensuring all tasks are completed against agreed quality assurance procedures and correct governance is applied.
Under the direction of your line manager when requested provide accurate and informative advice and guidance to customers to ensure that they are able to gain the full benefit from any investment Levett Consultancy services and solutions.
Under the direction of your line manager when requested, provide product training to staff or customers, ensuring positive and productive outcomes for recommended products and solutions.
Identify and record new leads or products for Levett Consultancy by informing the Business Support Team.
Install and configure end user client device hardware operating systems and applications as directed by your line manager
Training:
A work based tutor will be allocated to the apprentice and the training will take place online and in the workplace.
Training Outcome:
Once the apprenticeship is complete the apprentice will have the opportunity to be promoted a fulltime member of the 1st line team, where they can progress to a 3rd line technician or technical architect
Employer Description:Levett Consultancy are a customer centric business where all of our cloud services and solutions are built by our customers for our customers, enabling true digital transformation based on our core ethos of ‘Keeping Technology Simple’. We have a long history of providing a range of Cloud IT services and solutions to accommodate every type of budget.Working Hours :Monday to Friday, 8.00am to 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Logical,Team working,Initiative,Patience....Read more...
· Taking incoming calls and making outgoing calls to employees and external companies
· Obtaining information from suppliers – for example a cost of a training course, available dates etc
· Data input – various information across departments
· Checking the data base for upcoming actions required
· Taking notes
· Scanning and saving in relevant folders
· Matching documents and filing
· Assisting in conducting site checks, such as if fire extinguishers around the building
· Performing high standards of work following ISO proceduresTraining:
L3 Business administrator Apprenticeship Standard
Training Outcome:
Opportunity to further progress in H&S
Employer Description:Steam Plant Engineering Ltd are independent steam specialists offering; boiler repair, installation, troubleshooting and inspection offering solutions for everything from a passing valve to a complete turnkey boiler house installation. We pride ourselves on quality and service which is reflected through our achievement of ISO 14001, ISO 45001 and ISO 9001 accreditations.Working Hours :Monday - Friday 9 am - 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Administrative skills,Team working,Initiative....Read more...
As the team coordinator, you will be responsible for:
On-boarding new employees
Coordinating training sessions, and providing ongoing support to ensure a smooth transition into the company
You will also be tasked with managing recruitment campaigns, scheduling interviews, and maintaining communication with candidates throughout the hiring process
In addition, you will work closely with the Talent Acquisition team to develop and implement strategies for attracting top talent to the organisation. This will involve researching industry trends, attending networking events, and collaborating with hiring managers to identify key skills and qualifications needed for open positions.
You will also be required to do the following:
Drafting and publishing job postings
Organising and maintaining data in spreadsheets
Working with different departments to determine hiring requirements and sharing insights with the Talent Acquisition team
Verifying new employee's eligibility to work
Compiling essential paperwork for new hires
Arranging bi-weekly assessment sessions
Overseeing the internal referral scheme
Monitoring the Talent Acquisition team's email inbox
Supporting and participating in data cleaning initiatives for the Applicant Tracking System
Ensuring the Fawkes & Reece internal job board is regularly refreshed
Training:
Recruitment Resourcer Level 2 Apprenticeship Standard
13 months office-based training at the employer's location
Functional Skills in maths and English (if required)
Training Outcome:
Possible progression into recruitment consultant after successful completion of apprenticeship
Progression to a Level 3 qualification
Employer Description:Established in 2001 Fawkes & Reece was launched with a clear vision of becoming a market leading recruiter across construction, house building and the civil engineering sectors.
The business has at all times relied upon traditional values such as a strong work ethic, team work and the idea of going the extra mile for our customers. We understand that hard work and commitment is appreciated by everyone in our sector; be they clients or candidates. We are committed to delivering a first class recruitment service.
We feel that consistency, loyalty from our staff and the loyalty that we, as a business demonstrate to our clients and candidates has helped us to be recognised for having our own style, approach and individuality.
As we find ourselves in a highly competitive industry and one that we are perfectly built for, an important part of our DNA is to care. Care about the level of service we provide, care about our corporate responsibilities and care about securing the right outcome for the parties we work with.
Today our values are upheld by a workforce of over 140 members of staff across 6 offices, who share in what the business believes in and stands for. With the benefit of core values, Fawkes & Reece has become the chosen and preferred recruitment partner to the very best names in the construction, house building and civil engineering sectorsWorking Hours :Monday- Friday
8.30am- 5.30pm
Finish at 4.30pm on a FridaySkills: Communication skills,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Team working,Proficiency....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:The role offers long-term security and the opportunity to progress into a permanent position for the right candidate.Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
Your duties and responsibilities in this role will consist of:
Provide IT advice, guidance, and technical support to all customers (via various engagement channels) which includes O365, Teams, hardware, user devices and desktop applications, software/business applications, etc., using remote management tools where appropriate so that incidents are resolved in a timely manner
Provide excellent customer service as the first point of contact for all IT-related service requests
Strong communicator in providing detailed written responses to people’s requests, as well as clear articulate verbal responses when required
Ensure all incidents and service requests are accurately recorded and actioned, maintaining contact with customers throughout the process
Maintain service desk records, asset registers and a knowledge base, ensuring all data is recorded accurately following data recording requirements and is up to date
Act as a customer advocate, taking ownership and appropriate action regarding the enquiry, including investigation and prioritisation through to resolution, or where necessary passing to appropriate colleagues in other teams
Knowing the right time to escalate issues to avoid delays in resolution
Training:Velocity Apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team.
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this Apprenticeship gives you an accredited Level 3 Information communications technician, with training in how to:
Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras
Address IT issues by prioritising in response to customer service level agreements
Administer security access requirements and permissions for stakeholders escalating as necessary for example password resets
Support the roll out of upgrades or new systems or applications
For a full list of programme modules visit: velocity-pt.co.uk
Training and training location to be confirmed, further details will be made available at a later date.
This standard aligns with the following professional recognition:
RITTech for 3
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position for the right candidate
Employer Description:Velocity Academy are a post 16 private education institution that was incorporated in 2014. Velocity Academy initially started as a commercial training provider delivering health & fitness qualifications across the North of England.
From our successful delivery of classroom and online based qualifications, Velocity Academy gained a rapid reputation of delivering service excellence to our students. Following this model, Velocity Academy is now a private college institution that delivers apprenticeship programmes from level 2 all the way up to degree level apprenticeships. We now boast a diverse portfolio of vocational learning programmes such as business management, administration, health and fitness and technology.
Velocity Academy works with a range of businesses from micro SME’s to large corporate organisations, offering services such as apprenticeship recruitment, apprenticeship learning programmes and self-funded courses. Many of our learning programmes are delivered using our innovative course designs that include our award-winning online virtual classrooms. In addition to our digital style of programme delivery, we also offer tailored programmes to match the employer and students needs with our outstanding classroom based tuition.
Over 1000 students study and qualify through our institution each year, building both soft and hard skills to help them develop as individuals and enhance the UK economy.Working Hours :Monday - Friday. Between 9.00am and 5.00pm (breaks to be confirmed).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
As part of our team, you will play a crucial role in managing the entire lifecycle of smartphones and tablets for our corporate customer base and for ensuring that we deliver world class support and service. Your mission will be to ensure the seamless deployment, support, retirement and recycling of these devices, working to tight timescales and with great attention to detail. You will also support customers with their technical issues, by providing over the phone support, including following trouble shooting steps, to diagnose technical issues.
We're seeking someone with a natural flair for all things technical, armed with strong problem-solving abilities, exceptional customer service skills, a professional and confident telephone manner, and an unwavering attention to detail. If you're eager to be part of a forward-thinking company that values innovation, growth and sustainability, this role is tailor-made for you!
What you will do:
Proactively manage mobile device orders on behalf of customers including shipping, sending letters, stock management and onward delivery to customers and end users
Configure and prepare devices and accessories in accordance with agreed specifications
Assist with the on-site distribution of devices where required (UK locations)
Monitor and maintain accurate inventories of customer device orders and stock levels
Assist with checking goods in
Test devices based on agreed specification
Recycle, Trade-In and data wipe mobile devices, in-line with agreed specifications
Accurately update customer inventory and service records
Provide technical support for end user mobile device queries including liaison with the end user and customer IT teams as required
Support provisioning and in-life management and technical support of mobile data networking services and routers
Complete regular learning and training to develop your skills and knowledge
Training:Digital Support Technician Level 3 Apprenticeship Standard:
The successful candidate will undertake a fifteen-month, nationally recognised qualification through TDM. This is a work-based learning programme which will require commitment to block weeks in an online training room once every quarter working towards the qualification along with weekly off the job training and monthly coaching sessions.
You will be required to demonstrate through the standard that you meet all competencies and behaviours, which will lead to the achievement of the qualification.
You will have a designated mentor in the workplace to support your learning and at the end of programme will be assessed via an external assessment body.
This is a Level 3 qualification.Training Outcome:Any career progression routes will be discussed upon successful completion of the apprenticeshipEmployer Description:Formed in 2012, Utelize was founded by Matt Atkinson and Kevin Steed.
Matt and Kevin have worked in the telecoms industry since the 1990’s. Both within the industry in commercial analyst and billing management roles and as procurement & technology consultants working for large enterprise organisations. They have also been founders and investors in a range of telecoms related businesses.
As it became clear that mobile would become the primary way of working for the majority of business workers, Matt and Kevin decided to form Utelize. Their aim was to create a new type of service provider that would, in Kevin’s words, “actually care about its customers, does the right thing and continuously strives to deliver better services!”.
The business has grown since then and was recognised in 2015 as an Everline Future 50 company (highlighting future potential high growth technology businesses).
We were delighted to also be recognised in this year’s Financial Times List of Europe’s 1000 Fastest Growing Companies (2020).
In 2019, we successfully applied to become a cohort member in the technology accelerator BetaDen. Where we have been busy developing our new Simovate range of next generation mobile networking products for remote workers and other business applications, closely linked to the Worcestershire 5G Test bed, where innovative new 5G and IoT solutions are being tested and developed.
Today we support a varied and growing number of well known mid market and enterprise brands. These include HomeServe, Stagecoach and Mitsubishi Corporation as well a number of specialist partners including our strategic partners at Mobliciti; who trust us to deliver excellent value, objective and plain speaking advice and above all proactive service and support.
Working Hours :Monday- Friday
8:30am - 5:00pmSkills: Communication skills,Attention to detail,Organisation skills,IT skills,Initiative....Read more...
Throughout the following tasks accuracy, confidentiality and a professional approach are essential:
Provide administrative support to the matrimonial team and any other fee earners as required
Create documentation accurately either from standard templates, dictation or notes as required
Ensure effective communication with clients as required and support maintenance of service led culture within the team
Adhere to all appropriate office administration procedures as required
Ensure all files are compiled and maintained in accordance with administrative policies and procedures
Prepare files for archiving and ensure that archiving is up to date and in accordance with office procedures
Ensure confidentiality and security of all practice and client data- data protection requirements are always upheld
Undertake any relevant and specific training as required in support of the achievement of role and wider office objectives
Provide support to Reception as required
Complete any other reasonable task, project or action as required in support of the overall aims and objectives of the department and wider organisation
Training:This apprenticeship will be delivered over 18-months, resulting in:
Level 3 Diploma in Business Administration
Employee Rights and Responsibilities (ERR)
Personal Learning and Thinking Skills (PLTS)
Training Outcome:Upon successful completion of the apprenticeship, there will be a full-time position available within the Matrimonial team. Beyond that, progression is dependent upon business need, performance and suitability of the apprentice and interest in an ongoing career within the firm.Employer Description:We are a professional, but friendly, customer focused law firm based in Lich Gates, in the heart of Wolverhampton City Centre. We provide specialist legal help and support on divorce and family matters, residential conveyancing and wills and probate.
We take our responsibilities as a local employer very seriously and appreciate the importance of a fair and supportive work environment whilst enabling our team to have fun at work. In return we seek to recruit and retain individuals with a passion for exceptional client services with everyone playing their part in ensuring our client’s needs are met with professionalism, integrity and sensitivity.
Our local community is also very important to us and we enthusiastically support business development initiatives, local charities and organisations and are actively involved in the Law SocietyWorking Hours :Tuesday - Friday 9:00am - 5.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Team working,Initiative,Non judgemental,Patience,Positive attitude,Willingness to learn....Read more...
The Business Administrator Apprentice will be involved in a variety of tasks, including:
Customer Interaction: Handling customer inquiries via phone and email to ensure excellent service
Order Processing: Processing incoming orders and entering them into the sales system, including adding new customers and products
Order Management: Updating customers on the status of their orders and processing orders for raw materials and consumables
Logistics Coordination: Arranging shipping and logistics for both UK and export sales
Office Administration: Maintain and use filing systems ensuring that all data is recorded and stored in the appropriate computer based files
Financial Administration: Issuing invoices for completed orders and managing payments
Quality Management: Assisting with the implementation of the company's Quality Management System
Training:
Business Administrator Level 3 Apprenticeship Standard
20% off the job training with Newcastle College (ST5 2GB)
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0Training Outcome:Could lead to a permanent position for the right person.Employer Description:Heathcotes are located in Staffordshire in the heart of the United Kingdom and are a manufacturer of advanced composite materials. Our team of specialists have been manufacturing composite materials in the region since 1979, and now ship our products to over 30 different countries worldwide.Working Hours :Monday - Friday, 8.00am - 4.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Initiative....Read more...
On joining, you will be assigned to start in one of the following roles. As your career progresses, there will be opportunity to rotate across these roles to support with your development of a broad set of skills and exposure to different parts of the business.
Programme Management Office (PMO) Project Analyst - Working alongside one or more Project Manager(s), delivering the monitoring, control, and management of project finances, resource capacity planning and utilization, on and offboarding, risks and issues, change management, and project planning.
Service Analyst – You will be working within a Service team, focusing on the performance and achievement of Service Level Agreement’s for Services into the client. This includes the management and trending of incident, problems, changes, and continual improvements, whilst driving compliance, and collaborating with technical teams to deliver the agreed availability, performance, and obligations of the Services.
Business Operation Analyst (BOA) - Supporting the day-to-day operational activities of our business, including finances, communications plan, calendar and mailbox management and resource planning. You will have opportunity to work with leadership teams across the business.
Training:Chartered manager (degree) level 6 (Degree with honours) apprenticeship.
You will be required to attend Sheffield Hallam University on a series of study blocks.
The degree award is BA (Hons) Professional Practice in Management.Training Outcome:In addition to your degree apprenticeship, you will receive role-based training and coaching to ensure technical growth that kickstarts your career and sets you up for #GetTheFutureYouWant at Capgemini. You will also be offered the opportunity to train towards professional certification.
If you are seeking an exciting and fulfilling challenge in a public sector environment that delivers real impact to society, allows you to be part of a high performing and motivated team and offers a large scope for progression, then this is the opportunity for you. Are you ready to #GetTheFutureYouWant? Employer Description:Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of nearly 350,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. Get the Future You WantWorking Hours :Monday to Friday, shifts to be confirmedSkills: Communication skills,IT skills,Problem solving skills,Team working....Read more...
You must ensure that we meet the regulatory standards set by the Driver and Vehicle Standards Agency (DVSA) and Vehicle and Operator Services Agency (VOSA); while advancing our mission to reduce emissions in innovative ways.
Key Responsibilities:
* Calibration & Testing: Conduct emissions, roller brake tester calibrations and head lamp tester calibrations, performing tests and making adjustments to ensure compliance with DVSA and VOSA standards.
* Data Analysis: Analyse test data and provide recommendations for calibration adjustments to achieve optimal emissions performance.
* Regulatory Compliance: Ensure all work aligns with relevant emissions regulations, maintaining thorough knowledge of DVSA and VOSA guidelines and updates.
* Documentation: Prepare detailed records and reports of calibration work, tests, and adjustments, supporting compliance audits and assessments.
* Continuous Learning: Stay updated with the latest developments with software calibration methods, and environmental engineering.
* Collaboration: Work closely with cross-functional teams to implement findings and integrate new calibrations into product development and testing. Supportive Culture: Join a team that values integrity, respect, and a commitment to sustainable practices.Training:Level 3 Maintenance and Operations Engineering Technician (MOET) Completion of Functional Skills in English and/or maths if not already achieved to Level 2. Release by employer for off-the-job training at our Engineering facility in Crewe - CW2 8AB. Ongoing Training & Development to support your career growth.Training Outcome:We are looking to support an apprentice in developing their knowledge, skills and behaviours and who wants to become an Engineer and grow with our business.Employer Description:Calibrate, service and repair Garage equipmentWorking Hours :8.00-5.30
Days TBC.Skills: Analytical skills,Attention to detail,Communication skills,Customer care skills,Initiative,IT skills,Logical,Organisation skills,Problem solving skills,Team working....Read more...
The apprentice will undertake a range of administration tasks which support the services offered by Net Temps Limited. Perform data entry tasks accurately and efficiently, ensuring all candidate records (Address, contact details, bank details, NI Numbers etc) are up-to-date.
Accurately input of timesheets into our payroll software, using gained knowledge of individual client overtime rules.
Ensuring all workers are fully compliant prior to starting assignment through I.D checks/background checks/right to works etc.
Utilise Sage Payroll for basic payroll tasks and financial record-keeping.
Organise and maintain office documents, both electronic and paper-based, to ensure easy retrieval.
To develop competence using a variety of different IT packages to enter, edit and update information.
To Maintains records and files, handles confidential information in compliance with the organisation's procedures.
To participate in monitoring and maintaining Outlook mailboxes.
To update and review databases, record information and produce data analysis where required.
Produces accurate records and documents including: emails, letters, files, payments, reports and proposals where required.
To deliver excellent customer service to internal and external customers whether face-to-face, on the telephone, in writing or on digital platforms.
Answers questions from inside and outside of the organisation, representing the organisation or department.
To maintain and develop own knowledge and understanding, attending appropriate training and meetings, disseminating information across the team to and other relevant personnel.
Training:
https://www.instituteforapprenticeships.org/apprenticeship-standards/business-administrator-v1-0
This apprenticeship is based in the workplace, you might have to attend college for exams
Training Outcome:
Potential opportunity for a permanent role within the company following successful completion of the apprenticeship.
Additional pay:
Performance bonusBenefits:
Additional leaveCasual dressCompany eventsCompany pensionFree parkingOn-site parkingEmployer Description:Established in 1998 Net Temps Ltd has built a solid reputation as a recruitment business that delivers quality workforce solutions to clients with Construction, Utility, Engineering and Manufacturing sectors. Our clients rely on us to find them the best available talent to ensure their projects and programmes of work are completed on time and within budget.
The business has ambitious growth and expansion plans following and is looking to double the size of the organisation over the next 3 years which will offer you an exciting opportunity to develop your career within an organisation the truly cares about its employees and their development.Working Hours :Monday - Friday, 8.00am - 5.00pm.Skills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Presentation skills,Administrative skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
The ideal candidate will play a crucial role in ensuring the smooth operation of our office by providing essential clerical and administrative support. This is an excellent opportunity to gain hands-on experience in a dynamic environment while working towards a nationally recognised qualification. You will receive training and mentorship throughout your apprenticeship, helping you to develop a wide range of skills in business administration.
Your duties and responsibilities in this role will consist of:
Maintaining effective communication through phone etiquette, responding to inquiries and directing calls appropriately
To be the first point of contact for visitors to the office providing a welcoming, efficient reception service (when onsite)
Provide refreshments to visitors when required
Handle data entry tasks into Xero Accounting Software with accuracy and attention to detail
Utilise Google Suite for document creation and spreadsheets
Manage office supplies and ensure the office environment is well-organised
Collaborate with other departments to facilitate smooth operations within the organisation
Work with suppliers to prepare quotations for clients
Using Adobe InDesign to create various documents
Place purchase orders for all areas of the business
Ensuring print orders placed on time to meet deadlines
Create and process customer invoices
Managing the office trello boards
Training:Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme.
Successful completion of this apprenticeship gives you an accredited Level 3 Business Administration qualification, with training in how to:
Use multiple IT packages and systems in order to write letters/emails, perform financial processes and analyse data
Produce accurate records and documents including emails, letters, files, payments, reports and proposals
Exercise proactivity and good judgement, in order to make effective decisions based on sound reasoning
Plan and organise a variety of different tasks in order to manage the expectations of colleagues at all levels
Manage projects, including the use of tools to scope, plan, monitor and report
For a full list of programme modules visit: https://velocity-pt.co.uk/Training Outcome:The role offers long term security and the opportunity to progress into a permanent position.Employer Description:Welcome to Bubble! We’re a friendly, down-to-earth and approachable bunch, all with specialised skills to make Bubble a full-service creative design agency. Branding? Web Design? Digital Marketing? We have you covered.
In 2000 we opened our doors as an offline design agency, and although offline stays deeply in our roots, over the years our services have grown and developed to make sure we can help you with all of your marketing needs. We’re enthusiastic about the projects we work on and take pride in the lasting client relationships we build.Working Hours :Monday to Friday 9am to 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
You will be making outbound calls to companies to sell our services. These services include commercial insurance, payroll, business planning and marketing services
You will be the first point of contact on our client’s journey and will be required to accurately take as much relevant client information to secure the sale
You will use excellent customer service skills to seize the customer’s attention and show them how we can assist them and go through a quote with our qualified sales team
The nature of the role is to ensure that all calls are handled effectively, professionally, and promptly. This is a fast-paced role, so attention to detail and being well-organised whilst remaining calm under pressure is essential
This role would suit someone who is an excellent communicator and is always keen to deliver excellent customer service. This is a developing role
Inputting and retrieving data
Organising your tasks and planning effectively
Building effective relationships internally and externally
You will be responsible for generating interest in either the reviewing of a client’s current services provided by us or generating new business
You will be required to complete a thorough Fact Find with the client with a consultative style approach
Training:
Sales Executive (L4) Apprenticeship Standard
Functional Skills in maths and English if required
Training schedule has yet to be agreed. Details will be made available at a later date
Training Outcome:Working towards a smooth transition into a position within the sales department in the organisation.Employer Description:The Carrington Blake Group is a business consultancy who specializes in providing an integrated range of services. Whilst the company started as recruitment firm, it experienced immediate success and rapidly found itself ranked among the best in their prospective fields. This success enabled the Group to expand, they now offer an increased range of services which can satisfy the most demanding of business needs.Working Hours :Monday to Friday 9am to 5pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Analytical skills,Logical,Initiative,Non judgemental,Patience....Read more...
