Our client provides industrial capital machinery to sectors such as Biomedical, Aerospace, Automotive, and various others. This equipment is employed in the testing of materials used in manufacturing, including metals, plastics, composites, and biomedical materials.
You will play a crucial role in shaping, creating, and upkeeping the company's Field Service Management business systems throughout Europe. Your responsibilities will involve devising possible solutions, configuring technical aspects, and leading the execution of subsequent decisions.
Key Requirements
Bachelor???s degree in business, IT, engineering, or a related field
Two to three years of experience in an analytical role supporting a Service operation
Experience with Field Service Management systems
SQL report writing experience
Good project management skills and understanding of the project management lifecycle
Strong working knowledge of data analysis tools, such as Power BI
Responsibilities
Analysing Service business needs and identifying Service business problems
Proposing solutions to Service business problems and simplifying Service business processes
Developing Field Service Management (FSM) system documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and other documents related to the activities of the Service business
Managing small projects or aspects of larger projects in the implementation of new functionality, FSM system rollout to a new site, etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts: involves performing data analysis and data aggregation using Power BI and other data analysis tools
SQL report writing as and when required
Providing day to day Service user support of the business management systems ....Read more...
Our client provides industrial capital machinery to sectors such as Biomedical, Aerospace, Automotive, and various others. This equipment is employed in the testing of materials used in manufacturing, including metals, plastics, composites, and biomedical materials.
You will play a crucial role in shaping, creating, and upkeeping the company's Field Service Management business systems throughout Europe. Your responsibilities will involve devising possible solutions, configuring technical aspects, and leading the execution of subsequent decisions.
Key Requirements
Bachelor???s degree in business, IT, engineering, or a related field
Two to three years of experience in an analytical role supporting a Service operation
Experience with Field Service Management systems
SQL report writing experience
Good project management skills and understanding of the project management lifecycle
Strong working knowledge of data analysis tools, such as Power BI
Responsibilities
Analysing Service business needs and identifying Service business problems
Proposing solutions to Service business problems and simplifying Service business processes
Developing Field Service Management (FSM) system documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and other documents related to the activities of the Service business
Managing small projects or aspects of larger projects in the implementation of new functionality, FSM system rollout to a new site, etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts: involves performing data analysis and data aggregation using Power BI and other data analysis tools
SQL report writing as and when required
Providing day to day Service user support of the business management systems ....Read more...
As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes.
Key Responsibilities
Document and map Service business processes.
Analyse Service business needs and identify business problems.
Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
Perform SQL report writing as needed.
Create and conduct FSM system training.
Experience
Bachelor's degree in engineering, business or a related field.
Two to three years of experience in an analytical role supporting a Service operation.
Experience with Field Service Management systems.
SQL report writing experience.....Read more...
As a Field Management Analyst, you will work collaboratively across departments, taking on the responsibility of developing potential solutions and technical configurations, and driving the implementation of decisions that enhance service business processes.
Key Responsibilities
Document and map Service business processes.
Analyse Service business needs and identify business problems.
Develop Field Service Management system documentation, including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials, and related documents.
Collaborate with the Service and IT teams to develop and maintain reports, dashboards, and forecasts, involving data analysis and data aggregation using Power BI and other analysis tools.
Perform SQL report writing as needed.
Create and conduct FSM system training.
Experience
Bachelor's degree in engineering, business or a related field.
Two to three years of experience in an analytical role supporting a Service operation.
Experience with Field Service Management systems.
SQL report writing experience.....Read more...
Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Service Operations Business Analyst required to help further develop my clients Field Maintenance Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Equipment Services Operations Analyst required to help further develop my clients Field Service Management business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Post Sales Equipment Services Operational Research Analyst required to help further develop my clients Field Servics business systems across Europe.
The ideal candidate will understand field equipment repair, maintenance and services operations and have data analysis skills including SQL reporting.
Skills
Analytical experience supporting a Service process.
Experience of Field Service Management systems.
SQL report writing experience
Manufacturing, Aerospace, Biotech, Defence or similar capital equipment services knowledge or processes and workflows.
Bachelor???s degree in Business, IT, engineering, or a related.
Good conceptual, analytical, and communication skills.
Power BI or similar analytical tools.
Responsibilities
Understanding, documenting and mapping Equipment Services delivery processes.
Analysing the Service Operations business needs and identify Services problems or optimisation opportunities.
Developing Field Service Management documentation including requirements documents, use cases, user stories, workflows, test scenarios, test cases, training materials etc.
Engaging with the Service team and the IT team to develop and maintain reports, dashboards, and forecasts using Power BI and other data analysis tools e.g. SQL report writing. ....Read more...
Data Centre Sales Manager – IT Channel
Location: Field-based (UK-wide, with head office in Hemel Hempstead)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced IT channel sales professional with deep knowledge of the data centre sector?
Our client, a global leader in sustainable IT and infrastructure solutions, is expanding their data centre solutions division across the UK. This is an exciting opportunity to drive growth through IT channel partners, hyperscalers, and enterprise operators, delivering next-generation cloud, networking, and data centre solutions.
As Data Centre Sales Manager – IT Channel, you will:
Develop and manage strategic relationships with IT channel partners, cloud service providers, and data centre operators across the UK and Europe.
Identify new business opportunities through hyperscalers, cloud platforms, and managed service providers (MSPs).
Collaborate with technical and pre-sales teams to deliver tailored solutions and proposals for partners and end clients.
Drive revenue growth and partner engagement, expanding the IT channel network in the data centre sector.
Act as the primary liaison for IT channel accounts, supporting partners in positioning the company’s offerings with their customers.
Key Skills and Experience for this Data Centre Sales Manager – IT Channel role:
Proven track record working in a data centre infrastructure business covering IT channel sales, business development, or account management within the data centre, cloud, or IT infrastructure sectors.
Strong knowledge of the UK and European data centre ecosystem, including hyperscalers (AWS, Azure, Google Cloud) and operators.
Experience selling through IT channel partners, distributors, or VARs.
Full UK driving licence required.
This is a strategic role within a global, innovative brand at a time of rapid growth. You will have autonomy to shape the IT channel business in the data centre sector, with clear progression opportunities and the backing of a well-established company.
To apply, please send your CV to NDrain@redlinegroup.Com or call 01582 878828 for more information.....Read more...
Working on leads and data for business use from multiple platforms and sources
Managing data from multiple banking and financial applications to assist with producing invoices, banking and accounting information
Presenting and summarising data in Excel, CSV files and various other data applications to help and assist the business make informed decisions and start various projects
Working across 4 Leeds city centre buildings (All within a short walk of each other)
Data entry, managing data and organising our client and business data to help us make business decisions and action enquiries
General invoicing and bookkeeping (training provided)
Face-to-face client greetings and assisting with queries and facilities enquiries
Occasional facilities' management duties (reporting building issues, contacting contractors to assist)
Working closely with the team and customers to get customer data into the system accurately and on time
Training:Why choose our Data Essentials apprenticeship?
QA’s Data Essentials Level 3 apprenticeship can support your business to be more productive with data and adapt to a modern-day workplace. Data available to organisations is increasing at scale. How your business leverages it is essential to successful transformation and continued growth.
QA's Data Essentials Level 3 apprentice will learn to:
Source, format and present data securely, using Microsoft Excel, Power BI and SQL
Analyse structured and unstructured data to support business outcomes
Blend data from multiple sources as directed
Communicate outcomes appropriate to the audience
Apply legal and ethical principles when manipulating data
QA’s Data Essential Level 3 apprenticeship programme enables your organisation to:
Build the capabilities you need throughout your organisation to collect, study, organise and present data, increasing digital adoption and the provision of intelligent and valuable business insights
Create and develop analysts for the modern workplace by reskilling your existing talent, or hiring new entry-level talent. QA’s programmes, partnerships and recruitment capabilities enable us to tailor a solution that works for your business
Provide training that acts as a standalone solution or as part of a wider academy/programme to an array of business functions
Tools and technologies learnt: Apprentices will learn to use Microsoft Excel and Power BI.Training Outcome:90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.Employer Description:VGL Properties are a trusted partner in the property sector. With over 10 years of experience, we have established ourselves as a leading authority in residential, commercial renting and block management. Our expertise span across Leeds, Yorkshire, and the North of England, providing comprehensive solutions for all your property needs. Our team of dedicated professionals are committed to delivering exceptional service, ensuring that every interaction with us is seamless, efficient, and tailored to your unique requirements.Working Hours :Days and shifts to be confirmed.Skills: Communication skills....Read more...
Dynamics 365 Subject Matter Expert (SME)
Location: Culver City, LA (Onsite)
Rate: $70 - $85 per hour (W2 preferred)
Job Type: Contract, 6 months +
Our client is seeking a highly experienced Dynamics 365 SME to support their enterprise platform operations. This role focuses on issue resolution, minor configuration, and coordination across internal and vendor teams, while also taking the lead in troubleshooting, system maintenance, data integration, and custom workflow development.
This is an exciting opportunity for a Dynamics 365 expert who thrives in a hands-on environment and is passionate about maintaining high-performing business applications.
Key Responsibilities:
- Provide expert-level support for the Microsoft Dynamics 365 platform, covering break-fix incidents, service requests, and platform enhancements.
- Troubleshoot user-reported issues across D365 modules, managing L2, L3, and L4 support needs.
- Collaborate with internal stakeholders and external vendors to ensure continuous service delivery and platform reliability.
- Assist with role-based access control, form behaviors, and record visibility configurations.
- Monitor and maintain platform health, supporting system updates and integrations in line with operational standards.
- Design and implement CRM integrations and data migration strategies for optimized system performance.
- Develop custom workflows, scripts, and perform advanced system troubleshooting.
- Manage and maintain databases using SQL Server.
- Build interactive Power BI dashboards and reports for business stakeholders.
- Customize Dynamics 365 using JavaScript for tailored solutions.
Key Requirements:
- 812 years hands-on experience with Microsoft Dynamics 365.
- Proven expertise supporting multiple Dynamics modules across L2L4 support tiers.
- Strong background in CRM integration and data migration strategies.
- Ability to design and deploy custom workflows and address complex technical issues.
- Experience with SQL Server for database reporting and maintenance.
- Skilled in Power BI dashboard creation and reporting.
- Proficiency in JavaScript for developing custom scripts and enhancements.
- Clear communication skills and the ability to collaborate across business and technical teams.
IDEAL CANDIDATE PROFILE
- 812 years of hands-on Microsoft Dynamics 365 experience.
- Experience supporting complex D365 environments and performing incident management across L2L4 tiers.
- Strong background in CRM architecture, system troubleshooting, and minor enhancements.
- Proficient in SQL Server, Power BI, and JavaScript development.
- Experienced in integrations, data migration, and workflow customization.
- Strong problem-solving mindset and ability to operate with minimal direction.
- Experience coordinating with product vendors and managed service teams.....Read more...
Product Owner (Jira) – SaaS – Linz, Austria / Hybrid
(Key skills: Product Owner, Jira Service Management, ITSM, SaaS Product Delivery, Backlog Management, Agile (Scrum & Kanban), Stakeholder Engagement, Requirement Definition, Product Roadmapping, CI/CD, Continuous Improvement, Data & Reporting, Automation)
Are you a strategic product professional with a passion for delivering exceptional SaaS solutions that enable superior service and operational effectiveness? Do you want to lead the evolution of a critical platform used across client support, IT operations and enterprise service delivery? If so, this could be the next step in your career.
Our client, a rapidly growing international SaaS business, is seeking a Product Owner for Jira Service Management to drive product direction, delivery excellence and user value for their service management platform. This product plays a central role in how internal teams and customers engage with IT services, request support, automate workflows, and access data insights — making it core to the success of the business and its clients.
As the Product Owner, you will own the product backlog and work closely with cross-functional Agile teams (including engineering, UX, QA and DevOps) to refine requirements, prioritise features and ensure delivery of high-value enhancements. You’ll collaborate with stakeholders across IT, customer success, sales, and operations to translate business needs into clear, actionable user stories and acceptance criteria. You’ll also work with end users to gather feedback, ensure alignment with product vision, and maintain a sharp focus on usability, scalability, automation and performance.
You will define and maintain the product roadmap, manage feature prioritisation against business goals, and support iterative releases using Agile frameworks such as Scrum and Kanban. Leveraging metrics, usage data and customer feedback, you will advocate for continuous improvement, drive process optimisation and enable teams to deliver efficient, resilient and user-centric solutions. You’ll also work with reporting and analytics to ensure the product supports key performance insights and service metrics.
The ideal candidate will bring solid experience as a Product Owner or similar role within SaaS or ITSM technology, especially where Jira Service Management or related platforms form a cornerstone of operational delivery. You should have excellent stakeholder management skills, a strong understanding of Agile delivery practices, and the ability to influence product direction through collaboration and data-driven decisions. Experience with cloud services and integrations, automation tools, and CI/CD processes will further support your success in this role.
This is an exciting chance to shape the future of a core service platform within a global SaaS organisation that values innovation, user experience and operational excellence. You’ll be joining a collaborative environment where your leadership will influence product success and drive meaningful impact for customers and internal teams alike.
Location: Linz, Austria/ Hybrid working
Salary: €50,000 – €75,000 + Bonus + Benefits
Applicants must have the right to work in Austria.
NOIRAUSTRIAREC
NOIREUROPEREC
NOIREURNET....Read more...
EXECUTIVE CHEF – LIFESTYLE LUXURY HOTEL, LONDONThis is a senior role within a design-driven luxury hotel in central London, known for its creative atmosphere, strong sense of community and busy, all-day food and drink scene. The hotel attracts a mix of hotel guests, London locals and a global audience who come as much for the energy as they do for the stay.Food and drink sit at the heart of the experience. The operation includes a destination restaurant, a relaxed but high-quality casual dining concept, cocktail-led bar food, events, room service and staff dining. Menus are rooted in quality produce, confident flavours and global influence, delivered in a way that feels accessible rather than formal.You will lead the entire culinary operation, shape the food culture and be a visible, hands-on presence across the hotel.THE ROLE
Set the tone for food, standards and kitchen culture across all outlets.Lead, motivate and develop large teams across different styles of service.Create kitchens that are calm, organised and collaborative.Oversee daily service for restaurants, events, room service and staff dining.Work closely with senior hotel leadership, front-of-house and bar teams.Champion cleanliness, structure and consistency.
THE BUSINESS SIDE
Own food and labour costs across multiple outlets.Manage purchasing, suppliers and stock with a practical approach.Review performance regularly and make informed decisions.Balance creativity with commercial awareness.
FOOD & IDENTITY
Deliver high-quality food that fits the hotel’s lifestyle positioning.Lead menu development, seasonal changes and one-off events.Focus on good sourcing, strong technique and flavour-led cooking.Stay connected to London’s food scene and evolving guest expectations.
ABOUT YOU
Experience as an Executive Chef or senior Executive Sous in a multi-outlet hotel.Background in Michelin or Rosette-level kitchens.Comfortable leading big teams in a fast-moving environment.Approachable, calm and standards-driven.Passionate about food, people and culture.
PACKAGE
Salary package £90,000 - £100,000Benefits
Apply today....Read more...
Are you an experienced Business Analyst with the ability to drive operational efficiencies? Would you like to supercharge your career by working on an entire transformation programme from service design to digital transformation? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to lead on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to play a pivotal part all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; Completing robust analysis in line with the overall delivery plan; stakeholder engagement & analysis; requirement gathering ensuring robust elicitation & validation; translating business requirement into functional & technical specifications by engaging with internal & external stakeholders; improving existing business processes; artefact production; solution support; user acceptance testing, and change impact assessments amongst other responsibilities.Must Have
Demonstrable commercial experience of effectively working independently as a Business Analyst.
Stakeholder Engagement and Requirement Elicitation.
Experience of Business Process Mapping and capturing user stories.
Experienced in overseeing UAT sessions, ensuring alignment between requirements and test scenarios.
Experience of a variety of analysis techniques such as SWOT, Pestle MoSCoW, etc.
A base of formal Business Analysis certification such as BCS Foundation, or evidence of working towards BCS/ISEB Diploma (or similar level of accreditation).
Nice to Have
Power BI/ Power Platform
Knowledge/Experience of Change Management or Continuous Improvement methodologies, tools, and techniques.
Business case development
Ideally a blend of methodology experience covering Agile and more iterative Waterfall projects.
Additional certification such as PRINCE Foundation, PMP, Agile, ITIL, etc.
As an individual you will have excellent problem-solving skills and attention to detail, be a self-starter, driven, and comfortable with taking responsibility for change and delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. The role is offered on an initial 18-month fixed term salaried contract with scope to run and, alongside a competitive salary, you will receive a generous a benefits package that includes bonus scheme, generous employer pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be hybrid based, with up to 2/3 days spent in the office in the North East on a weekly basis, If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Business in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
Are you an experienced Business Analyst with a proven ability in delivering concurrent business solutions within IT/change programmes and projects? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Business Analyst to work on formulating, developing, and taking responsibility for end-to-end business solutions within a change portfolio. As a specialist provider of resource to the Property & Associated Technology markets, we are delighted to be partnering with a social enterprise offering you the opportunity to make a difference and gain experience as part of modern environment championing continual improvement. The purpose of the role will be to take a lead on all business analysis facets of large or complex business change and technology programmes and shape the associated business outcomes. Your day-to-day responsibilities will include driving the business goals ensuring that they are understood and documented; engaging with key stakeholders to complete robust analysis in line with the overall delivery plan; using Lean and Lean Six to drive efficiencies and improvements, the production of artefacts such as Process architectures, Process Designs, Logical Data Models, Agile user Journeys amongst others; working to continuously improve business analysis practice; mentoring and supporting direct reports; requirement gathering ensuring robust elicitation & validation; translating business requirement into function & technical specifications by engaging with internal & external stakeholders; improving existing business processes, artefact production, solution support and user acceptance testing; and change impact assessments amongst other responsibilities. Must Have
Demonstrable commercial experience of effectively working independently as a Business Analysis.
A track record of delivering tangible process improvements utilising Lean, Six Sigma or other process improvement techniques.
Experience of Business Process Modelling, leveling methods and/or BPMN 2.0 experience.
Previous experience of delivering in both an Agile/Scrum and iterative/Waterfall environment.
Robust artefact creation and documentation.
Some formal certification such as BCS Foundation as a minimum, and evidence of working towards BCS Diploma Business Analysis certification (or similar level)
Nice to Have
Experience of Cloud Adoption projects and/or ERP SaaS solutions such as Oracle Fusion, Salesforce, SAP, Microsoft Dynamics 365 or similar
Experience in property management processes such as Income Management, Rents, Service Charges,
Leasehold, Estates, Tenancies, Allocations, Lettings, Repairs, Maintenance, Assets, Customers, or similar.
Lean or Lean Six Sigma accreditation.
As an individual you will have a strong and proven analytical background with working on large and complex projects and programmes from the concept stage through to the operational acceptance, excellent problem-solving skills, and attention to detail, be a self-starter comfortable with taking responsibility for delivery. You will have excellent interpersonal skills, the ability to think on your feet and be ultimately goal orientated. Alongside a competitive salary you will receive an impressive benefits package that includes bonus scheme, generous employer matched pension, flexible working, generous leave entitlement, life/health insurance and professional development. The role will be hybrid based, with one or two days spent in the office in Hampshire on a weekly basis If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation continually looking to provide a better service to customers.
Informed Recruitment Limited acts as an Employment Agency in respect to this vacancy as defined by the Employment Agencies Act. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, national origin, disability status, or any other basis protected by appropriate law. All hiring decisions are made based on merit, competence, and business need. As defined under the General Data Protection Regulation (GDPR), Informed Recruitment is a Data Controller and a Data Processor, and our legal basis for processing your personal data is 'Legitimate Interests’. You have the right to object to us processing your data in this way. For more information about this, your rights, and our approach to Data Protection and Privacy, please visit our website.....Read more...
ServiceNow HRSD Developer
Location: Remote, USA
Rate: $65 - $75 per hour (W2 Preferred)
Job Type: Contract, 6 Months +
Our client is seeking a highly experienced ServiceNow Developer with strong functional and technical expertise in Human Resource Service Delivery (HRSD) and Customer Service Management (CSM). This role will play a key part in delivering enterprise-grade ServiceNow solutions across HR and customer-facing workflows, portal development, and systems integration.
The ideal candidate will be a hands-on developer with a deep understanding of both HR and customer service operations, and will work closely with platform administrators, ITSM teams, and business stakeholders to deliver automation, self-service portals, and streamlined case management experiences.
Key Responsibilities:ServiceNow HRSD & CSM Development:
- Design, develop, and configure ServiceNow HRSD and CSM modules (e.g., Case Management, Lifecycle Events, Agent Workspace, Portals).
- Create and enhance Employee Service Portals and Customer Service Portals using JavaScript, AngularJS, HTML/CSS, and UI Builder.
Integration Development:
- Integrate ServiceNow HRSD/CSM with third-party platforms (e.g., Workday, SAP SuccessFactors, ERP, CRM) using REST, SOAP, Integration Hub, and Flow Designer.
- Ensure data synchronization and security for business-critical processes like onboarding, offboarding, and case routing.
Workflow Automation:
- Build and maintain complex workflows, subflows, business rules, client scripts, and UI policies for seamless automation across HR and CSM domains.
Testing & Support:
- Conduct unit testing and support User Acceptance Testing (UAT).
- Provide troubleshooting support for HRSD/CSM modules, patch releases, and platform enhancements.
Documentation & Governance:
- Maintain technical documentation in line with ServiceNow best practices.
- Follow platform governance standards and contribute to ongoing improvement of development frameworks.
Key Requirements:
- 8+ years of overall IT experience, with 5+ years dedicated to ServiceNow development.
- Proven hands-on experience with ServiceNow HRSD and CSM implementations.
- Strong scripting skills in JavaScript, Glide Scripting, HTML/CSS, and AngularJS.
- Experience with REST/SOAP APIs, Integration Hub, and platform security models (ACLs, roles).
- Proficiency in designing and deploying service catalogs, approval workflows, and self-service portals.
- Strong understanding of HR processes (e.g., onboarding, lifecycle events, case management).
- Knowledge of Customer Service operations and ITIL best practices.
- Experience working in Agile teams (daily stand-ups, user stories, iterative delivery).
Preferred Certifications:
- ServiceNow Certified System Administrator (CSA)
- Certified Implementation Specialist (CIS) HRSD and/or CSM
IDEAL CANDIDATE PROFILE
- 5+ years hands-on ServiceNow development experience with direct exposure to both HRSD and CSM modules.
- Skilled in creating custom portals, widgets, and automated case management workflows.
- Deep familiarity with enterprise integration patterns and employee/customer service data models.
- Experience working collaboratively across HR, IT, and Customer Service departments.
- Holds relevant ServiceNow certifications (CSA, HRSD, CSM).
- Comfortable in fast-paced environments with shifting priorities and Agile development cycles.....Read more...
Key Account Manager – Data Centres / UPS Systems
Location: Field-based (UK-wide, with head office in Hertfordshire)
Salary: Competitive + Bonus + Car Allowance + Benefits
Are you an experienced Key Account Manager or Sales professional with a background in UPS systems, power electronics, or data centre infrastructure?
An established global technology business is seeking a Key Account Manager to join their growing power and data centre solutions division. This is an excellent opportunity to manage a substantial portfolio of existing customers across the UK and Europe, providing strategic account management, technical support, and commercial leadership across mission-critical markets.
As Key Account Manager – Data Centres / UPS Systems, you will:
Take full ownership of a large portfolio of existing customers within the data centre and critical power sectors.
Maintain and strengthen long-term relationships with major accounts, ensuring a high level of customer satisfaction and retention.
Identify new opportunities for growth within existing customers by introducing additional products and services such as UPS systems, cooling solutions, PDUs, and data racks.
Work closely with internal engineering, technical, and service teams to ensure seamless delivery of complex projects and system upgrades.
Understand each client’s operational requirements, providing tailored technical and commercial solutions that add value.
Prepare account development plans, forecasts, and performance reports to support business objectives.
Collaborate with channel partners, distributors, and contractors to ensure customers receive full project and aftersales support.
Represent the company at client meetings, trade events, and industry forums to strengthen brand presence and awareness.
Key Skills Required for this Key Account Manager – Data Centres / UPS System job:
Extensive experience in account management, business development, or technical sales within UPS systems, power electronics, or data centre infrastructure.
Proven success in managing and growing large customer portfolios within data centres, telecoms, or other mission-critical environments.
Strong technical understanding of UPS, DC power, and cooling systems.
Excellent relationship-building and communication skills, with a customer-first approach.
Self-motivated, proactive, and commercially focused, capable of working independently.
Full UK driving licence and willingness to travel extensively across the UK.
This is a fantastic opportunity to join a global business that is investing heavily in growth across the UK data centre market. You’ll be responsible for nurturing key customer relationships, driving account growth, and contributing to the success of a leading power solutions provider.
To apply for this Key Account Manager – Data Centres / UPS Systems role, please send your CV to NDrain@redlinegroup.Com Or call 01582 878828 / 07961 158786 for more information.....Read more...
IT Applications Manager - Central London
£80,000 - £85,000
Well-established and highly profitable construction engineering business is seeking an experienced IT Applications Manager to join them on a permanent basis. This is a critical leadership role within an organisation undergoing significant digital transformation, with ambitious growth and acquisition plans driving demand for scalable, standardised and efficient business applications.
Reporting into the Head of IT, you will lead the delivery, governance and optimisation of business applications across the enterprise. This role blends strategic oversight, hands-on expertise with modern low-code/no-code platforms and direct leadership of a multidisciplinary applications team.
The IT Applications Manager will oversee a suite of core enterprise systems, including but not limited to: Workday, UKG (Kronos), COINS, SharePoint, Snowflake, Autodesk Construction Cloud, Pro-Sapien, Primavera P6 etc.
Responsibilities:
• Lead the full lifecycle of low-code/no-code application solutions, from requirements gathering through to deployment, governance and support
• Collaborate with business units to identify automation and digital enablement opportunities, improving operational efficiency and data accuracy
• Oversee and manage a small internal team (Business/Data Analyst, Software Developer, HR Systems Engineer) alongside two external managed services
• Drive application standardisation across business units to reduce duplication, simplify the portfolio and improve scalability
• Manage and govern the SharePoint environment, ensuring effective architecture, permissions and content lifecycle management
• Oversee the Snowflake data warehouse, ensuring reliable data integrations, access control and performance monitoring
• Own vendor relationships for key managed services including COINS and UKG Time & Attendance, ensuring service performance and alignment with business priorities
• Support M&A activities by leading the migration and integration of applications and associated data, ensuring compliance and business continuity
• Establish governance frameworks, standards and best practices for application development and management
• Ensure security, scalability and enterprise alignment for all applications and digital workflows
• Promote shared frameworks, templates and components across business systems to accelerate delivery and consistency
Requirements:
• Strong experience with low-code/no-code platforms
• Proven ability to lead and deliver change management initiatives across business systems
• Experience in application standardisation and rationalisation across business units
• Leadership experience managing cross-functional teams and vendor relationships
• Skilled in business process mapping, workflow automation and data modelling
• Familiarity with enterprise integrations and APIs
• Strong understanding of IT governance, compliance and security principles
• Ideally ITIL certified with experience in ITIL change management
• Experience in user enablement, training and digital adoption
Central London – 4 days per week onsite initially, dropping to 3 once passed probation.....Read more...
Are you ready to join a fast-moving SaaS company transforming how B2B businesses operate? Applications Platform empowers manufacturers, distributors, and enterprise teams to deliver modern, ERP-integrated self-service portals and configurable low-code applications that reduce manual work, cut operational costs, and accelerate cash flow, all without heavy IT overhead.From real-time pricing and stock visibility to orders, invoices and integrated partner workflows, Applications Platform’s low-code portal platform helps customers get more value from their core systems fast.The RoleApplications Platform are looking for a Business Development Manager who thrives on converting interest into revenue. You’ll champion ARR growth by progressing inbound enquiries and owning your pipeline, while also supporting outbound initiatives where needed.This is a full-cycle, consultative sales role: you’ll run discovery calls, deliver tailored product demos, craft compelling proposals, and close new business. You’ll also feed valuable market insight back into positioning, messaging, and roadmap planning, and uncover opportunities for expansion and upsell with existing customers.Why they’re hiring: this role is opening as the Head of Sales approaches retirement, a reflection of a supportive environment where people stay, and a great opportunity for someone to grow quickly as the business scales.What You’ll Be Accountable For
Converting inbound lead flow into a qualified pipeline and commercial closesSupporting and shaping outbound efforts to sustain strong pipeline coverageConducting structured discovery to understand portal needs and ERP integrationsLeading demo presentations tailored to customer ecosystems and use casesNegotiating commercial terms and closing new logo dealsIdentifying upsell & expansion potential within active accountsTranslating market feedback into actionable insight for product and GTM teams
Who You Are
A seller with SaaS experience, especially in ERP-adjacent solutions (ideal for candidates from ERP sales backgrounds too)Comfortable in both inbound and outbound sales motionsSkilled at deep discovery and presenting tailored solutions with pre-sales assistance Business-savvy with exposure to manufacturing, distribution or wholesale sectorsSelf-directed, responsive and effective in a remote UK environment
Compensation & Benefits
Basic circa £50k OTE £80k-£120kCar allowance: £7,500 Private medical insurance: available
Why Applications Platform?
Impactful Product – Sell a platform that truly transforms how customers work with ERP and B2B systemsGrowth Opportunities – Shape pipeline strategy and drive meaningful revenue impactInnovative Culture – Join a team that values insight, feedback and market intelligenceRemote-First & Flexible – Enjoy the autonomy of working from anywhere in the UK
How to ApplyIf you’re interested and would like to learn more, we’d love to hear from you. Please attach your CV via the link provided and we will be in direct contact.....Read more...
An exciting opportunity has arisen for a Service Advisor to join a professional vehicle repair and maintenance garage offering service, repairs, diagnostics, MOT testing and related workshop services for all makes and models.
As a Service Advisor, you will be supporting customers with vehicle service enquiries and managing workshop bookings efficiently. This role offers a salary of £30,000 and benefits.
What we are looking for:
* Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
* Background working with German vehicles is beneficial.
* Strong organisational and administrative skills
* Professional and approachable manner
* Full, clean driving licence
Shift:
* Monday - Friday
* 8am - 5pm
What's on offer:
* Competitive salary
* 22 days holiday plus bank holidays
This is a fantastic opportunity to join a reputable automotive service organisation and progress your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An exciting opportunity has arisen for a Service Advisor to join a professional vehicle repair and maintenance garage offering service, repairs, diagnostics, MOT testing and related workshop services for all makes and models.
As a Service Advisor, you will be supporting customers with vehicle service enquiries and managing workshop bookings efficiently. This role offers a salary of £30,000 and benefits.
What we are looking for:
? Previously worked as a Service Advisor, Service Adviser, Service Receptionist, Service Administrator or in a similar role.
? Background working with German vehicles is beneficial.
? Strong organisational and administrative skills
? Professional and approachable manner
? Full, clean driving licence
Shift:
? Monday - Friday
? 8am - 5pm
What's on offer:
? Competitive salary
? 22 days holiday plus bank holidays
This is a fantastic opportunity to join a reputable automotive service organisation and progress your career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources are an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
An opportunity has arisen for a Security Systems Engineer / Intruder Alarm Engineer to join a well-established security business specialising in the design, installation and maintenance of electronic security systems for residential and commercial clients.
As a Security Systems Engineer / Intruder Alarm Engineer, you will install, service and maintain a range of security systems across customer sites, ensuring reliable performance and customer satisfaction.
This full-time role offers a salary range of £31,000 - £40,000 and benefits. The candidate should reside within 10 miles of Croydon.
You will be responsible for:
* Installing and commissioning intruder alarm systems
* Attending planned maintenance visits and reactive service call-outs
* Diagnosing faults and carrying out effective repairs
* Working with CCTV and access control systems, with training provided where required
* Maintaining a professional standard of workmanship and on-site conduct
* Representing the business positively when dealing with customers
What we are looking for:
* Previously worked as an Security Systems Engineer, Security Engineer, Security Service engineer, Intruder Alarm Engineer, Access Control Engineer, CCTV Engineer, Fire and Security Engineer, Alarm engineer, Service engineer or in a similar role.
* Proven hands-on experience of 3 years working with intruder alarm systems
* Have working knowledge of Pyronix systems
* Familiarity with a range of recognised security equipment manufacturers
* Ability to work independently and manage site visits effectively
What's on offer:
* Competitive salary
* Bonus Scheme
* Company pension scheme
This is a great opportunity to join a respected security specialist offering long-term stability and the chance to broaden your technical skill set.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The general Accountancy duties within this role may include:
Understanding your organisation
Be aware of the organisations' needs and activities and their impact for accounting and finance.
Accounting systems and processes
Identify, collate and process financial and accounting data from primary sources such as business records.
Attention to detail
Examine financial and accounting data to identify issues with quality and reliability as instructed and in accordance with guidance.
Correcting financial data errors
Rectify errors in financial and accounting data, escalating problems beyond their remit as appropriate.
Ensuring accurate financial records
Reconcile transactional data to minimise the chance of errors in financial and accounting outputs such as sales and purchase invoices, sale and purchase orders, bank statements and payroll.
Optimising efficiency
Plan and review workloads with a supervisor to ensure the best use of time to complete allocated tasks efficiently.
Professional communication
Communicate with internal and external stakeholders using appropriate methods and professional language. Examples may include letters, phone, face-to-face, e-mail, video call, online chat functions etc.
Secure data management
Use financial and accounting software packages to input and manage data safely and securely in line with organisational instructions.
Teamwork
Provide support to team members to help ensure that financial and accounting activities are carried out within expected timescales and quality expectations.
Continuous learning
Keep up to date with developments to enhance relevant skills and take responsibility for your own professional development.
Basic bookkeeping activities.
Working with sales and purchase ledgers.
Running calculations to ensure that records and payments are correct.
Recording of cash and data entry.
Training Outcome:The opportunities in the world of business are endless. Many apprentices start in business administration, customer service or accountancy, which are great stepping stones into lots of exciting careers. You can go on to specialise in a particular field and into management. You will find people who started in finance and administration working in all professional areas and at all levels.Employer Description:Pierce Group is a leading independent firm of business advisers supporting owner managed businesses. Based in Blackburn, Lancashire the firm's core client base of owner managed businesses resides in East Lancashire but extends throughout the UK and Internationally.Working Hours :Monday - Friday between 09:30 - 16:00.Skills: Attention to detail,Organisation skills,Initiative....Read more...
Assisting in the delivery of our support desk service.
Assisting in delivering client projects to a high quality (in-person and remote).
Liaising with the client’s internal teams to develop a plan to identify, design and implement the required processes, procedures, and controls.
Supporting clients and their third parties in assessing the maturity of their data protection controls.
Researching solutions for clients – for example, if a client would like a password manager, research must be done into the available programs to provide the client with details of the solutions available.
Providing support and input into the development and maintenance of the data protection toolkit.
Staying on top of the latest developments by attending seminars and writing articles.
Work in accordance with our information security management system and data protection practices.
Training:Training will be virtual.Training Outcome:To become a Data Protection Consultant.Employer Description:Boo Consulting Limited are a UK-based privacy and risk consultancy. We specialise in ISO consultancy, data protection, and cybersecurity compliance. By building on our front-line security and compliance solutions and listening to our customers' day-to day challenges, we aim to deliver world-class risk management services. We simplify business and regulatory compliance and provide peace of mind to business owners that their business is fully compliant.We believe in an inclusive workplace and in the power of fulfilled colleagues who share the same values and goals, enjoy their work, and are motivated to do their utmost for our clients.We proactively invite our team to participate in our development, and we hold annual insights days where we all have our say on the next 12 months’ growth.Working Hours :32 hours per week (4-day work week). Days and times to be confirmed.Skills: Communication skills,IT skills,Problem solving skills,Team working,Computer Literacy....Read more...
