Carrying out a range of both general office work and more specific administrative tasks to ensure the efficient running of the office
Providing administration to other members of staff as and when required
Taking client calls and providing a high standard of customer service
Responding to correspondence, telephone calls, e-mails as required
Updating and maintaining records both computerised and paper based to a high level of accuracy
Providing cover for the office during periods of holiday and absence
Providing an excellent support function to internal colleagues
Working in a range of roles incorporating finance, account management and administrative duties
Reporting equipment failure and arranging a solution
Training:The successful applicant will complete and obtain a Level 3 Business Administration Qualification through Learning Curve Group.
You will be taught through:
4-6 Weekly 1-2-1 Sessions with your tutor
6 weekly hours of Off The Job Training
The course is a 14 month long programme
Training Outcome:
Opportunity for career progression to move into a full-time position after completion of apprenticeship
Employer Description:We’re an experienced finance broker, offering the broadest range of capital financing solutions for businesses of all sizes and statuses. We have a portfolio of funder relationships that is second to none, which allows us to search the marketplace for the most suitable funding solution at the cheapest available rate.Working Hours :Monday- Friday
9:00- 5:00
(1 HR for Lunch)Skills: Computer Literate,Excellent Communication,Customer Service Skills....Read more...
Responsibilities will include:
Providing office support including customer and employee support
Assisting director with management of the business
Keeping well-organised files and records of business activity
Researching company data and archived reports
Keeping computer databases up to date
Interacting with clients either on the phone or in person
Answering phones and connecting calls to the proper department
Dealing with import and export broker
Following up on business communications, billing, and ordering
Communicating with materials suppliers and vendors
Invoicing and processing purchase orders
Using spreadsheets to track expenses and company spending
Collecting and inputting company data
Learning about the company's mission and available products/services
Emailing sales invoices
Preparing documents by printing, copying, and binding
Collecting and sorting post
Scheduling appointments and events
Ordering office stationery and other supplies
Preparing meeting rooms by setting up chairs and getting refreshments
Participating in office meetings and taking meeting minutes
Being ready for any other administrative tasks that are required
Training:
Level 3 Business Administration Apprenticeship Standard
Support with English and maths if required
Work-based learning
End-Point Assessment
Training Outcome:
Euro Asian Parts will offer progression and further development within the business wherever possible
Employer Description:Euro-Asian Parts was launched in 2011 and is dedicated to helping accident repair centres and the independent motor trade to deliver outstanding service to their customers. Based in Chesterfield they supply genuine car parts for 27 different car brands.Working Hours :Monday - Friday. Between either 8:00am - 4:30pm or 8.30am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Logical,Team working,Initiative,Positive attitude,Willingness to learn and grow,Polite and considerate,Confident and outgoing....Read more...
The Department:
The Operations Department is split into a number of teams. The department provides a one stop, second-to-none claims handling service from first notification of loss (FNOL), ongoing mobility, repair management via excellent customer service.
The purpose of the role:
The main purpose of this role is to be a support within one of the claims handling teams in the Operations department. You will develop skills to enable the claims handling process through the use of phone, email and our bespoke claims handling system.
You will learn and deliver high levels of customer service ensuring a quality service is provided to all.
Keeping the data within the systems up to date and accurate will be important as well as using phone, email and letters to communicate to clients in accordance with agreed standards.
Key Accountabilities:
To develop knowledge through training and learning from others to enable efficient, accurate and confident processing of new claims or files on behalf of our business partners and suppliers
Learning to confidently and efficiently represent the initial interface between the customer and the company
Developing skills to action all inbound and outbound communications ensuring that all items are logged correctly to the relevant cases within your team
Gradually liaising with other departments and employees as appropriate so as to minimise the inconvenience to the customer and maximise the efficiency of the claims process
To deliver excellent customer service at all times
Achieve monthly KPI targets as communicated by the Team Leader/Manager
Consistently promote the vision and values of the company through the provision of the highest level of customer service
To ensure personal compliance with the S&G policies and procedures
Full training will be given in order to complete the above duties to the best of your ability.
Boom Training and S&G Response will provide ongoing support and guidance to guide you through your business qualification.Training:
Business Administrator Level 3 Apprenticeship Standard
Training Outcome:
The apprentice will be offered a full-time permanent position upon successful completion of the apprenticeship if the business requires
Employer Description:Accident Claims Management Company
We manage car accident claims on behalf of the customer, broker and insurerWorking Hours :Monday - Friday, 9.00am - 5.30pm.
Including one hour unpaid lunch break. This will be all office based.Skills: Communication skills,IT skills,Attention to detail,Customer care skills,Administrative skills,Number skills,Team working,Resiliance....Read more...
The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.
Duties and responsibilities:
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
New business
Renewals
Mid term adjustments
Claims
Queries
Premium financing arrangements
Cover note issue
Advising clients on new and existing products in accordance with their needs
Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance
Handle any complaints in accordance with company procedures and regulatory requirements
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance
Assist in developing new business enquiries
Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
Professional Development:
Conduct learning, training and assessment exercises in accordance with the individual learning scheme applicable to you. Identify further areas for your own development as required
Undertake the Chartered Insurance Institute (CII) learning and development and take and pass professional qualifications to at least Certificated Cert CII level (Level 3)
Attend supervision sessions, team and management meetings as appropriate
Attend in-house training and external training courses as agreed
Key performance indicators:
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation
Compliance:
Be aware of and fully understand the contents of the company’s Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the manual
Ensure compliance to the company’s employment policies and procedures as contained within the Employee Handbook
Ensure all other company practises and procedures are followed and adhered to.
Treating Customers Fairly:
All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm’s TCF procedures
Insurer/Underwriters:
Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insurer
Assimilate all company literature circulated by the firm or its agencies
Training Outcome:Progression to Insurance Professional Standard with further Chartered Insurance Qualifications and handling of more complex lines of business.Employer Description:Family owned and run Insurance Broker established since 1967 providing insurance advice and services to individuals and businessesWorking Hours :Monday to Friday, 09:00 – 17:00
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
The role has responsibility for generating revenue and developing the profitability of the business whilst ensuring full FCA compliance in all aspects of personal and commercial lines insurance. Ensuring a quality service is provided to all clients in accordance with their needs and requirements.
Duties and responsibilities:
Ensure accuracy, efficiency and professionalism when dealing with both client and insurer in all aspects of the role:
New business
Renewals
Mid term adjustments
Claims
Queries
Premium financing arrangements
Cover note issue
Advising clients on new and existing products in accordance with their needs
Maintain good credit control and ensure bad debt queries are dealt with efficiently and in line with company procedure
Ensure all business activity fully complies with FCA regulation and company procedures as detailed in the compliance manual – use checklists and support documentation as provided by the company to assist with demonstrating compliance
Handle any complaints in accordance with company procedures and regulatory requirements
Achieve and maintain a high level of customer service and promote exceptional customer care standards at all times
Develop and maintain a professional working relationship with all clients and provide professional product advice and guidance
Assist in developing new business enquiries
Actively secure renewal business by re-broking existing business to ensure the client is presented with the most suitable and cost-effective cover
Professional Development:
Conduct learning, training and assessment exercises in accordance with the individual learning scheme applicable to you. Identify further areas for your own development as required
Undertake the Chartered Insurance Institute (CII) learning and development and take and pass professional qualifications to at least Certificated Cert CII level (Level 3)
Attend supervision sessions, team and management meetings as appropriate
Attend in-house training and external training courses as agreed
Key performance indicators:
Ensure all Key Performance Indicators are achieved (new business, renewals, cross selling) and are attained compliantly with FCA regulation
Compliance:
Be aware of and fully understand the contents of the company’s Conduct Policies, as a direct relation to the role. Ensure full compliance to the procedures contained within the manual
Ensure compliance to the company’s employment policies and procedures as contained within the Employee Handbook
Ensure all other company practises and procedures are followed and adhered to.
Treating Customers Fairly:
All employees are responsible for engaging with the senior management of the firm in ensuring that our customers are consistently treated fairly and for observing all of the firm’s TCF procedures
Insurer/Underwriters:
Develop and maintain effective and valuable relationships with insurers and underwriters for the benefit of the company and its clients
Comply with the administration requirement of any given insurer
Assimilate all company literature circulated by the firm or its agencies
Training Outcome:Progression to Insurance Professional Standard with further Chartered Insurance Qualifications and handling of more complex lines of business.Employer Description:Family owned and run Insurance Broker established since 1967 providing insurance advice and services to individuals and businessesWorking Hours :Monday to Friday, 09:00 – 17:00
1 hour for lunch.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Initiative....Read more...
