Responsible to: Senior Billing Co-ordinator
Duties:
1. Legal Help and Help at Court Submissions:
Ensuring billing deadline dates are met
Entering correct details to the spreadsheet
Uploading claims
Allocating BACs payments from bulk payments to individual matters
Preparing and submitting (3x over) escape claims
Monitoring Caseworkers closed and open cases
2. Legal Aid Certificated Matters:
Reviewing Bills of Costs and Legal Aid Report Bills prepared by the costs draftsman to ensure accuracy
Uploading claims for costs to the Legal Aid Agency (LAA) via CCMS
Liaising with the counsel to ensure that their claims are uploaded on the same day
Preparing and submitting appeals of LAA costs reductions
3. Inter Partes Matters:
Preparing invoices for opponent party(ies)
Paying all third parties correctly
Preparing profit costs bills
Uploading claims for costs to the LAA via CCMS (preparing Claim 2’s for payment of the LAA costs element)
4. Housing Possession Court Duty Scheme:
Diarising relevant dates
Submitting monthly HPCDS court duties for payment from the LAA in a timely manner
Reconciling payments from LAA for HPCDS
Preparing and submitting LAA Criminal Claims (CRM Claim 11)
Allocating BACs payments received from LAA to the correct client matter within case management system
Petty cash – monthly balance
Back up for payment of supplier invoices
9. Ensuring the ledgers are correctly allocated and cleared upon closure and storage of the files.
10. Answering incoming telephone calls and completing intake, which often involves managing difficult clients
11. Managing file storage:
Closing files and ensuring clear ledgers prior to recording file details on case management system (if applicable) ready for off-site storage
Managing and maintaining any relearnt hard copy files on site in office
Maintaining the record of archived files and initiating their destruction by the storage company upon the expiry of the relevant periods
12. To attend appropriate training courses in order to maintain and develop professional expertise and to satisfy regulatory requirements.
13. Proficient in Microsoft 365 applications and to be self-servicing.
14. To keep updated with changes in the law within relevant legal areas, as necessary.
15. To undertake any other tasks as may be identified and which are generally compatible with the functions for the post and to support the efficient operation of the Law Centre.
16. To adhere to all Law Centre policies, including the Equality and Diversity policy.Training:BPP apprenticeship training programmes are delivered virtually by our fully qualified and industry-experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.Training Outcome:Potential for a permanent role on completion.Employer Description:Southern England Law Centre has provided free and low-cost specialist legal services to alleviate poverty and disadvantage for over 40 years. We provide specialist Housing and Welfare Benefits legal advice and representation.Working Hours :Monday to Friday, 9 am-5 pm.Skills: Communication skills,Attention to detail,Excel,Word,Numeracy,Punctuality,Integrity....Read more...
JOB DESCRIPTION
The Accounts Receivable Specialist is primarily responsible for managing and maintaining customer accounts by sending out billing forms in a timely manner, processing and monitoring incoming payments, and securing revenue by verifying and posting receipts.
Essential Functions
Process accounts and incoming payments in compliance with financial policies and procedures
Perform day to day financial transactions, including verifying, classifying, computing, posting and recording accounts receivables' data
Reconcile the accounts receivable ledger to ensure that all payments are accounted for and properly posted.
Verify discrepancies and resolve clients' billing issues.
Facilitate payment of invoices due by sending bill reminders and contacting clients.
Generate financial statements and reports detailing accounts receivable status.
Executes waivers, sworn statements, affidavits, etc. to send with billings or to secure payment.
Communicates to admin additional paperwork needed to collect payment.
Trains and assists new AR Specialists
Mark ARs with collection codes for Managers to better evaluate problems.
Reviews and applies money from suspense
Minimum Requirements
High school diploma with extensive experience in customer service field.
One to three years prior related work experience
Excellent verbal, written and interpersonal skills
High degree of accuracy and attention to detail.
Proven ability to calculate, post and manage accounting figures and financial records.
A self-starter capable of multi-tasking and prioritizing.
Strong knowledge of MS Office, including Outlook, Word, PowerPoint, and Excel.
Ability to take initiative in completing assigned work and projects.
Preferred Requirements
BS Degree in Finance, Accounting or Business Administration preferred, or the equivalent coursework in a related specialized field.
Physical Requirements
This position requires minimal physical activity but does require computer usage for an extended period of time - up to 8 hours a day.
No unusual environmental, lifting or exertion requirements are associated with this position
Benefits and Compensation
The salary range for applicants in this position generally ranges between $24.04/hour and 28.85/hour. The range is an estimate based on potential employee qualification operations, needs, and other considerations permitted by law.
In addition to career advancement and growth, continuous training, and mentoring opportunities, Stonhard offers excellent comprehensive medical, dental and vision plans, financial benefit program including but not limited to, paid holidays, paid time off, 401(k) with company match, Company Pension Plan and Stock Purchase Plans.
Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status or disability.Apply for this ad Online!....Read more...
Based in Sevenoaks, with regular travel to our Leatherhead office during trainingJoin our dynamic customer service teamWe’re looking for a confident, resilient and empathetic Customer Service Representative to be the voice of our business.If you enjoy talking to people on the phone, can handle difficult conversations professionally and take pride in solving problems, we’d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing and services for communal and district heating systems.Using our in-house billing platform, we look after hundreds of communal and district schemes for private and social housing providers across the UK, issuing bills to tens of thousands of customers each year. We also support many more households through our pre-payment system.This is a customer-facing role where you will be the first point of contact for residents, both by phone and email.You’ll be responsible for handling billing queries, resolving complaints and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to remain calm, stand your ground where necessary and still show empathy and understanding.This is a great opportunity for someone who thrives on communication, enjoys problem-solving and wants to play a key role in delivering excellent customer service.What you’ll do
Answer customer calls and emails promptly and professionallyHandle billing queries, payment plans and refund requestsResolve complaints and de-escalate tense situationsSupport our debt management teamRefer technical queries to external partnersUpdate and maintain accurate customer recordsRequest customer feedback and encourage online reviewsAssist with administrative duties, including post and welcome packs for new tenants
Essential requirements
Right to work in the UKA valid driving licence and access to your own carLiving within a 45-minute drive of Sevenoaks
Skills and experience
Strong telephone skills, with a confident, clear and personable mannerResilience under pressure and the ability to handle angry or upset customers without losing composureA firm but empathetic approach, balancing authority with care for vulnerable residentsA problem-solving mindset and the ability to explain bills and processes clearlyExcellent attention to detail, as accuracy in billing and customer data is essentialGood numeracy skills, with the confidence to work with figures, explain bills and help customers understand their costsGood organisational and diary-management skillsCompetence using Microsoft Office, particularly Excel and WordPrevious experience in a telephone-based customer service role is strongly preferred
LocationThe role is based in Sevenoaks, with regular travel to our Leatherhead office during training.Salary and benefits
22 days’ holiday plus bank holidaysCompany bonus scheme after one year of employmentOption to work from home one day per weekAutomatic enrolment into the company pension scheme after three months of employment
How to applyIf you’re looking to make a difference in a role where you’ll be valued, challenged and supported, apply now to join our dedicated team.....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us
Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and water-tight structures.
Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon.
At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve.
We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives.
If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us.
Tremco is currently hiring a CUSTOMER SERVICE COMPLIANCE SPECIALIST. This remote position provides support across the Mountain and Pacific time zones. Qualified candidates must be able to work a schedule that aligns with business hours in those regions.
GENERAL PURPOSE OF THE JOB:
The Customer Service Compliance Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates.
Review customer purchasing documents and submit to Legal via OnBase for compliance validation.
Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements.
Coordinate with Accounts Payable for vendor onboarding and information verification.
Collect and track pre-award documentation including bonds, insurance certificates, and W-9 forms.
Conduct compliance reviews for new project setups to ensure contractual obligations are met.
Maintain and submit accurate General Contracting sales reports and daily new order reports for Marketing.
Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy.
Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner.
Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling.
Monitor order fulfillment to ensure timely shipping and billing.
Process product returns by collecting necessary details and securing proper approvals.
Verify that discounted orders are supported by an approved Special Price Form.
Issue credit memos within three business days of receiving necessary approvals.
Maintain a customer service error rate of no more than 1%, striving for zero.
Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing.
Stay informed and compliant with company policies and operational procedures.
Build and sustain professional relationships with internal departments, Sales Reps, and external customers.
Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree from four or 5-year college or university
EXPERIENCE:
Office/Business support background with 3+ years' experience in a high-paced office environment
SKILLS AND ABILITIES:
SAP experience preferred
Customer Service background
Basic computer skills
Ability to calculate figures and amounts such as discounts and percentages
Ability to solve problems
Possess excellent verbal and written communication skills
Must have excellent phone skills
Must be well organized and keep clear, concise records
Proactive and look for areas of improvement
The high degree of flexibility and ability to multitask
Must be a team player and possess a "can do" attitude
Analytical abilities (recognize errors, evaluate trends, anticipate difficulties)
Excellent communication skills with the ability to read, write and communicate fluently in English
The base salary range for applicants in this position generally ranges between $52,000 and $56,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law.
Benefits:
Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Apply for this ad Online!....Read more...
The role encompasses a wide variety of tasks. Responsibilities will evolve as your competence and confidence grow, with increasing ownership and complexity over the 18-month programme.
Business Administration & Secretarial Support
Manage all incoming and outgoing correspondence (email, post, client portals), drafting professional responses and ensuring timely escalation or resolution.
Maintain accurate, well-organised electronic and physical filing systems, document version control, and central knowledge repositories (SharePoint/OneDrive).
Coordinate travel, accommodation, and logistics for directors and team members attending client meetings, training events (e.g. ServiceNow Knowledge), and business development activities.
Provide comprehensive personal assistant support to the Managing Director and Director of Operations: diary management, meeting scheduling, agenda preparation, and prioritisation of commitments.
Finance & Commercial Administration
Prepare, format, and issue client invoices and statements in line with signed contracts, billing schedules, and company procedures.
Receive, log, and process supplier invoices and expense claims; maintain the purchase ledger and support timely payments.
Monitor aged debt, professionally chase outstanding payments, and contribute to cashflow and management reporting.
Assist with basic business finance management: budget tracking, forecast inputs, credit card reconciliations, and preparation of monthly financial packs for directors.
Support payroll and pension administration processes as the team expands.
Contracts, Compliance & Governance
Draft, format, and issue contracts, Statements of Work (SoWs), NDAs, and variation orders using approved templates; coordinate internal review and approval workflows.
Maintain the central contract register, insurance certificates, compliance trackers, and supplier/client due-diligence records.
Conduct compliance and pre-engagement checks; support maintenance of company registers and statutory filings (under supervision).
Uphold strict confidentiality, data protection (UK GDPR), and information security standards — particularly important when handling public sector client data.
Assist with policy reviews, process documentation, and implementation of improvements aligned to BOX3’s business continuity and governance frameworks.
Meetings, Projects & Stakeholder Coordination
Organise, attend, and produce accurate, professional minutes and action logs for internal and client meetings; proactively chase actions to completion.
Support business development and bid activity: formatting proposals and responses, collating CVs and compliance evidence, coordinating submissions, and maintaining bid trackers.
Provide light-touch project coordination support: timesheet collection, milestone tracking, and basic RAID log maintenance (as competence develops).
Help organise company events, team away-days, and client hospitality.
General Business Support & Continuous Improvement
Act as a central point of contact for routine operational queries from directors, contractors, and external parties.
Identify and propose process improvements to increase efficiency, reduce errors, or enhance the candidate/apprentice experience.
Fully engage with the apprenticeship programme: complete all off-the-job learning, build a high-quality portfolio, participate in progress reviews, and prepare thoroughly for End Point Assessment (EPA).
Undertake any other reasonable duties required to support the smooth operation and growth of BOX3 LTD.
Training:You will be working towards a level 3 business administration apprenticeship.
You will attend training one day a week.
Training centre is located at CDC Centre, Cricket Inn Road, Manor Lane, Sheffield, S2 1TR.Training Outcome:Successful completion of the apprenticeship opens clear progression routes within BOX3 LTD’s Business Operations, Finance, and Project Management practices.
With our ambitious growth plans (dedicated Sheffield office, team expansion to 5–8+ staff, telecom reseller development, and regional/offshore capability), there will be tangible opportunities to move into permanent roles such as:
Business Administrator / Operations Coordinator
Finance Assistant / Commercial Administrator
Project Coordinator / Bid Support Specialist
Executive Assistant to Directors (as the business scales)
We are committed to developing our people internally. Many of our future leaders and specialists will come from apprenticeship and early-career routes. Salary upon successful completion and transition to a permanent role is targeted at £25,000 per annum (subject to role, performance, and market conditions), with ongoing annual salary reviews and access to the company bonus scheme.Employer Description:BOX3 is a UK-owned, truly independent consultancy. Our founders bring over 50 years of accumulated experience delivering transformation across Central Government, Law Enforcement, Health, and National SecurityWorking Hours :Monday to Friday, 9.00am - 5.00pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative,Non judgemental,Patience....Read more...
