Join Our Growing Sales Team!We’re looking for an experienced, confident, and commercially driven Business Development Manager to help grow our metering and billing services across the communal and district heating sector.This is a client-facing role, ideal for someone who already understands heat networks and has existing relationships with building owners, managing agents, housing associations, councils, or ESCO / Heat Network Operators.If you enjoy building long-term relationships, winning new business, and selling complex services in a clear and credible way, we’d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing, and services for communal and district heating systems.Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year. We also support many more households via our pre-payment system.About the RoleThis is a B2B sales role focused on winning new clients and expanding relationships within the communal and district heating market. You’ll be responsible for identifying opportunities, engaging key decision-makers, and selling our metering, billing, and associated services to organisations that own or operate heat networks.The role suits someone who can confidently speak to operational and commercial stakeholders and who understands or can understand the regulatory and practical realities of heat networks.What you’ll do:
Identify and develop new business opportunities within communal and district heating schemesBuild relationships with building owners, housing associations, managing agents, councils, and heat network operatorsSell metering, billing, and related services, tailoring proposals to client requirementsLeverage existing industry contacts to generate leads and accelerate growthAttend industry events, meetings, and visit clients as requiredPrepare and present proposals, pricing, and tendersWork closely with internal teams (Client Relations, Operations, Network Management, Customer Services) to ensure accurate solutions and smooth onboardingMaintain accurate records of leads, opportunities, and activity within the CRMStay informed on industry regulation, compliance, and best practice within heat networks
Essential requirements:
Right to work in the UKValid driving licence and willingness to travel as required
Desirable requirements:
Proven B2B sales experience within communal and/or district heating, heat networks, utilities, or energy servicesExisting contacts and relationships within the sector (e.g. managing agents, housing associations, councils, ESCO operators)Knowledge of heat network regulation and complianceRM experience and structured sales pipeline management
Must-have skills:
Strong commercial awareness and ability to sell complex servicesExcellent communication and presentation skillsConfident, professional sales manner with senior stakeholdersRelationship-led approach with strong negotiation skillsAbility to explain technical concepts clearly and crediblySelf-motivated and results-drivenStrong organisation and follow-up disciplineComfortable working independently while collaborating with internal teams
Location:Based in Sevenoaks, with travel required to both our Sevenoaks and Leatherhead offices. Client meetings are predominantly London-based, with occasional travel to other locations across the UK.Benefits Include:
£45,000-£60,000 OTE, Based on Skills and ExperienceGenerous Commission / Bonus structure22 Days Holiday + Bank HolidaysFull training and ongoing developmentOpportunity to grow with a specialist business in a rapidly expanding sectorFlexible work-from-home options
How to Apply:If you’re an experienced sales professional and want to play a key role in growing a specialist energy services business, we’d love to hear from you.....Read more...
BASIC FUNCTION:
To provide administration duties for all live contracts within the Maintenance group, supporting the operational contract admin with all aspects of sales invoicing
AREAS OF JOB ACCOUNTABILITY:
Finance & Admin Team:
Calculation of daywork sales invoices
Generating sales invoices on AccountsIQ (Dayworks and Reactive Repairs)
Check & Raise PPM billing and back-billing (in future)
Check PPM billing (e.g. Billing Periods/Dates Charged, Contract Values, Travelling Time/Weekend Rates)
Check validity behind credit note requests, raise credit paperwork for approval
Liaise with accounts for sales invoice queries
Chasing PO’s, both with Customers and Internal liaison with Operations Teams
Other Ad-hoc tasks associated with the role
JOB SIZE:
Contract administration to all live contracts
AUTHORITY LEVELS:
As defined in the company’s Quality Management System, invoicing to agreed Contract Plan and Contract Rates
Training:Assistant Accountant Level 3.
This programme is delivered via a day release delivery model which means that one day per week, your attendance is required at our Derby Road (NG18). This attendance is required during term time only.
You will work with expert assessors and tutors to develop new knowledge, skills and behaviours within the profession.
You will experience a blended learning model.Training Outcome:Potential of full-time employment, upon successful completion of apprenticeship. Also, possibility of further training and development.Employer Description:As a leading provider of Technically Led integrated Facility Management Services, BGIS UK takes pride in our delivery that is centred on chartered engineering and the utilisation of best-in-class supply partners for specialist and soft services. Through our unwavering focus on technical self-delivery, insourcing and upskilling, we mitigate risk and provide cost efficiency for clients across all sectors.Working Hours :Monday to Friday 8:00am to 5:00pm, 1-hour unpaid lunch breakSkills: Communication skills,Attention to detail,Organisation skills,Problem solving skills,Number skills,Logical,Team working,Initiative....Read more...
Develops relationship with allocated customers
Accepts all orders (from customer or overseas office) and processes such
Creates and confirms transport order to ensure pickup of the shipment at origin
Process all booking to carriers and issues HAWB instructions
Runs all checks on HAWB prior to acceptance/print of HAWB
Completes all Export/Import HMRC Requirements
Fully ensures compliance with varying countries security needs, AMS/ACI etc.
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures
Checks responses from counterparts and finalises validation of required documents
Proactively informs customer on shipment status, exceptions and provides intermediate updates on incident solution
Provides spot quotations and closes contract
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to Sales
Takes and handles customer inquiries, e.g. Track and Trace
Takes customer requests with regard to Go Green topics and informs Country Go Green Head
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer
Takes and registers all customer complaints and drives solution of customer complaints by solving it directly or assigning tasks to other function
Acts as first contact point for customer claims
Participates in joint Sales visits if necessary
Fully complies with GCCS input guidelines with root cause input and corrective action closure
Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up)
Manages and controls Workflow on daily basis
Take ownership of all account queries both customer and carrier and their conclusion
Ensure that all customer enquiries are responded to promptly and professionally
Escalates issues if required
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements e.g. anti-corruption
Training:
On the job training delivered by the employer
Apprentices without Level 2 English and maths will need to achieve this level prior to taking the end point assessment
For those with an education, health and care plan or a legacy statement, the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and develop
Identify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:The apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday 9.00am to 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn continuously....Read more...
JOB DESCRIPTION
BUILD YOUR FUTURE WHILE YOU HELP BUILD A BETTER WORLD!
About Us Tremco Construction Products Group (CPG) is an international collection of brands that manufactures building materials for the commercial and residential construction industries. Combined with our reliable customer support, training, and testing services, Tremco CPG helps build energy-efficient, sustainable, safe and watertight structures. Tremco CPG Inc. has a history of excellence, which began in 1928 when William Treuhaft established the Tremco Manufacturing Company in Cleveland, Ohio. Since then, the organization has grown to offices, manufacturing facilities, and thousands of employees across the world, while still maintaining the family atmosphere it was founded upon. At Tremco CPG, we prioritize collaboration amongst our departments and the construction and manufacturing industries to foster an inclusive and equitable working environment, empower our employees to learn and grow, and advance the markets we serve. We also give back to our communities and nonprofit organizations through regular volunteer opportunities, a charitable donation matching program, as well as food, clothing & school supply drives. If you're looking for a place to build a career and a life, with great benefits, advancement opportunity, technology, people and a commitment to a sustainable future, you've found it with us. Tremco is currently hiring a CUSTOMER SERVICE SPECIALIST. This position is intended as a hybrid position, working part of each week on campus, and partially remote.
GENERAL PURPOSE OF THE JOB: The Customer Service Specialist is responsible for delivering high-quality customer service and operational support throughout the entire order lifecycle. This role plays a critical part in ensuring timely and accurate order entry, contract compliance, and project setup while collaborating closely with internal departments including Sales, Contracts Management, Credit, Project Administration, Field Operations, Logistics, and Accounts Payable. The representative acts as a liaison between external customers and internal teams, ensuring all documentation, approvals, and pricing align with company standards. Additionally, this position supports marketing efforts and promotes data accuracy and consistent customer satisfaction.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle high volumes of inbound calls and inquiries related to orders, project setup, and status updates. Review customer purchasing documents and submit to Legal via Outlook for compliance validation. Follow up with Contracts Management and field teams to secure outstanding contract approvals and redlined agreements. Accurately enter all orders into SAP on the same day they are received, ensuring completeness and accuracy. Communicate pertinent order and shipment information to Sales Reps and customers in a timely manner. Coordinate job site deliveries, ensuring efficient and accurate logistics scheduling. Monitor order fulfillment to ensure timely shipping and billing. Process product returns by collecting necessary details and securing proper approvals. Identify discounted orders and apply discounts as applicable. Issue credit memos within three business days of receiving necessary approvals. Maintain a customer service error rate of no more than 1%, striving for zero. Demonstrate a comprehensive understanding of interfacing functions, including Credit, Accounting, Inventory, and Purchasing. Stay informed and compliant with company policies and operational procedures. Build and sustain professional relationships with internal departments, Sales Reps, and external customers. Complete special projects and reports with a high degree of accuracy and timeliness.
EDUCATION:
Bachelor's degree in Business, or equivalent experience and/or training required
EXPERIENCE:
A minimum of 2-4 years of customer service experience Office/Business support background with 3+ years experience in a high-paced office environment. Should have prior experience working in a team environment
OTHER SKILLS AND ABILITIES:
Customer Service background with 2+ years experience in a high paced office environment SAP experience preferred Basic computer skills Ability to calculate figures and amounts such as discounts and percentages Ability to solve problems Possess excellent verbal and written communication skills Must have excellent phone skills Must be well organized and keep clear concise records Proactive and look for areas of improvement The high degree of flexibility and ability to multitask Must be a team player and possess a "can do" attitude Analytical abilities (recognize errors, evaluate trends, anticipate difficulties) Excellent communication skills with the ability to read, write and communicate fluently in English The salary range for applicants in this position generally ranges between $46,000 and $57,000. This range is an estimate, based on potential employee qualifications, operations, needs, and other considerations permitted by law. Benefits: Tremco offers a variety of benefits to its employees, including not limited to: health insurance, paid holidays, paid time off, 401(k) with company match, Company Pension Plan, Performance Based Commission, and continuing education.
All qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran statusApply for this ad Online!....Read more...
