Join Our Dynamic Team!Are you eager to start your career in operations and administrative processes? We're looking for a motivated team player to join our dynamic team and master the intricacies of operational tasks. If you're a quick learner with a can-do attitude, we want to hear from you!About usEvinox Residential is a leading specialist in energy metering, billing and heat network services for communal and district heating systems.Using our own in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more using our PaySmart pre-payment system.About the RoleAs an Operations Coordinator, you'll play a crucial role in our Operations team. This position requires a strong focus on handling financial transactions and data, particularly using Excel and other numerical tools. You'll have the opportunity to dive into diverse tasks, learning and growing as you contribute to our team's success.Essential requirements
Must have a permit to work in the UKPossess a valid driving licence and own a carLive within commuting distance of our offices in Sevenoaks and Leatherhead
Your Key Responsibilities will include:
Financial Transactions: Handle transactions like banking, fund transfers, and remittances with precision.Billing Accuracy: Create accurate and timely final bills, ensuring all details are meticulously checked.Excel & Data Analysis: Prepare financial reports using our in-house systems and Excel spreadsheets. You'll regularly work with numbers, analysing data for trends and discrepancies.Consumer Records Management: Update records when consumers change and prepare Welcome Packs for new consumers.Customer Interaction: Assist with customer inquiries, resolving issues efficiently while maintaining detailed records.General Administrative Support: Provide support with various administrative tasks, ensuring everything runs smoothly.
Skills and QualificationsTo excel in this role, you should:
Be comfortable working with numbers and have a strong attention to detail.Have proficiency in Microsoft Office, especially Excel, with the ability to handle and analyse data.Demonstrate excellent organisational skills and a proactive mindset.Enjoy tackling new challenges and learning quickly in a fast-paced environment.Previous customer service experience is helpful, but not essential.
Benefits Include:
£27,000-£30,000 Salary (Based on Skills and Experience)22 Days Holiday + Bank HolidaysCompany Bonus Scheme (after one year employment)Flexible Working PracticesOpportunities to Work from Home (one day a week)
Full Training ProvidedWe understand that each team member brings a unique set of skills and experiences to the table. Rest assured, we provide comprehensive training to help you thrive in your new role.How to ApplyIf you're looking to be a part of a dynamic team and make a real impact in the billing world, we want to hear from you. Join us today and embark on a rewarding journey with countless opportunities for growth and development. To help us process your application smoothly, please include your address on your CV.Apply now using the link provided!....Read more...
Main responsibilities:
Assist with daily finance operations, including invoicing, billing, and processing payments
Support the preparation of financial reports and reconciliations
Maintain accurate financial records in line with regulatory and firm requirements
Help manage client accounts in accordance with Solicitors Regulation Authority (SRA) rules
Provide general administrative support to the Finance Team
Company Benefits:
Kietley Solicitors have a comprehensive benefits package.
Training:Accounts and Finance Level 2 apprenticeship standardTraining Outcome:As your experience grows, you will have the opportunity to take on more responsibility within the Finance Team. This may include managing your own areas of the accounts function, supporting month-end processes, and progressing towards roles such as Finance Assistant.Employer Description:Kiteleys Solicitors is an established law firm with offices across Dorset and Hampshire, providing expert legal services to a broad client base. They are known for their professionalism, specialist expertise, and commitment to client care. Kiteley's experienced solicitors cover a wide range of legal areas, including family, property, commercial, and personal injury law.Working Hours :Monday to Friday from 9:00am to 5:00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Logical,Team working....Read more...
Join Our Growing Team! Are you passionate about building strong relationships and ensuring customer satisfaction?We're looking for a proactive Client Relations Manager to join our team and take ownership of client relationships. If you have excellent communication skills, a keen eye for detail, and enjoy problem-solving, we want to hear from you!About Us
We are a leading specialist in energy metering, billing, and heat network services for communal and district heating systems.Using our own in-house billing platform, we manage hundreds of communal and district heating schemes for both private and social housing across the UK, providing bills for tens of thousands of customers each year. We also operate many more schemes using our pre-payment system.About the Role
As part of the Client Relations Management Team, you'll be the key point of contact for your portfolio of clients, ensuring they receive exceptional service and support. You'll conduct regular reviews, manage client expectations, and collaborate with internal teams to ensure seamless service delivery.This role is perfect for someone who is confident working with people at a senior level, solving problems, and making a real impact on client satisfaction.Essential Requirements
Must have a permit to work in the UK
Live within commuting distance of our offices in Sevenoaks and Leatherhead
Proven experience managing a portfolio of clients
Experience managing team members is desirable but not essential
Your Key Responsibilities Will Include
Client Relationship Management
Serve as the primary contact for assigned clients, ensuring their needs are met and concerns addressed. This includes conducting regular client and scheme reviews, gathering feedback, identifying areas for improvement, and implementing agreed actions.You will also manage client expectations by setting clear expectations regarding our service levels. You will be expected to visit clients within London and occasionally outside of London when required.Business Development
Build strong relationships with clients with a view to retaining and renewing contracts, as well as identifying opportunities for additional services and new business.Collaboration with Internal Teams
Work closely with internal teams to ensure effective service delivery for client schemes. This includes:
Working with the Operations team to ensure scheme-specific service and reporting requirements are met
Communicating with Customer Services regarding consumer-related issues
Liaising with the Debt Management team on outstanding balances affecting client schemes
Engaging with the Technical team to manage connection or system issues
Regulatory Awareness
Ensure your clients are kept informed of Heat Network regulations and their impact. Training and literature will be provided to support this.Process Improvement
Identify and implement ways to enhance the client experience and streamline processes.Skills and Qualifications
To succeed in this role, you should have:
Strong communication and interpersonal skills with the ability to build and maintain client relationships
Excellent organisational abilities and attention to detail
A proactive, dynamic mindset with strong problem-solving abilities and a self-starter attitude
Confidence in handling client queries and managing expectations effectively
Ability to work collaboratively across different teams
Benefits Include
£38,000 to £45,000 Salary (Based on Skills and Experience)
22 Days Holiday + Bank Holidays
Company Bonus Scheme (after one year of employment)
Flexible Working Practices
Opportunities to Work from Home (one day a week)
Full Training Provided
We understand that each team member brings a unique set of skills and experiences to the table. Comprehensive training will be provided to help you thrive in your new role.How to Apply
If you’re looking to be part of a dynamic team and make a real impact, we want to hear from you.To help us process your application smoothly, please include your address on your CV.Apply now!....Read more...
