Join Our Dynamic Customer Service Team!We’re looking for a confident, resilient, and empathetic Customer Service Representative to be the voice of our business.If you enjoy talking to people on the phone, can handle difficult conversations with professionalism, and take pride in solving problems, we’d love to hear from you.About usEvinox Residential is a leading specialist in energy metering, billing, and services for communal and district heating systems. Using our in-house billing platform, we look after hundreds of communal and district schemes for both private and social housing across the UK, issuing bills for tens of thousands of customers each year.We also support many more households via our pre-payment system.About the Role This is a customer-facing role where you will be the first point of contact for residents, both by phone and by email. You’ll be responsible for handling billing queries, resolving complaints, and explaining charges clearly and professionally. Many customers may be upset or frustrated when they call, so you’ll need to stay calm, stand your ground where necessary, and still show empathy and understanding.It’s a great opportunity for someone who thrives on communication, enjoys problem-solving, and wants to play a key role in delivering excellent customer service.Essential requirements:
Right to work in the UKValid driving licence and own carLiving within a 30-minute drive of Sevenoaks
What you’ll do:
Answer customer calls and emails promptly and professionallyHandle billing queries, payment plans, and refund requestsResolve complaints and de-escalate tense situationsSupport our debt management teamField technical queries to external partnersUpdate and maintain accurate customer recordsManage move-in/move-out queries for residentsRequest customer feedback and encourage online reviewsAssist with admin duties, including post and Welcome Packs for new tenantsEnsure GDPR and data privacy compliance
Must-have skills:
Strong telephone skills – confident, clear, and personableResilience under pressure – able to handle angry or upset customers without losing composureFirm but empathetic approach – balancing authority with care for vulnerable residentsProblem-solving mindset – able to explain bills and processes clearly, even to frustrated customersAttention to detail – accuracy in billing and data is essentialGood numeracy skills – confident working with figures, explaining bills, and helping customers understand their costs.Good organisation, diary management, and Microsoft Office skills (Excel & Word)Previous experience in a phone-based customer service role is strongly preferred
Location:
Based in Sevenoaks, with regular travel to our Leatherhead office during training
Benefits Include:
£28,000-£32,000 Salary (Based on Skills and Experience)22 Days Holiday + Bank HolidaysCompany Bonus Scheme (after one year employment)One day per week work-from-home optionAutomatic enrolment into the company pension scheme after three months of employment
How to Apply: If you’re looking to make a difference in a role where you’ll be valued, challenged, and....Read more...
Assisting with the management of Chamber’s fee chasing cycles
Proactively managing the collection of outstanding fees by issuing reminder fee notes and invoices and following up with clients by email and telephone in accordance with Chambers' procedures
Producing aged debt reports and communicating these to members as required
Prompt follow up of queries and requests
Assisting with billing of legally aided fees including submission of bills/payment on account applications on CCMS
Assisting with time recording and billing activities
Completing supplier account opening forms for barristers
Allocating receipts within LEX system and providing confirmation of receipt to the barristers
Processing payments to online banking system and reconciliation
Providing general support to the Finance Team and assisting with ad hoc projects as required
Training:
Along with internal training the apprentice will work towards the Credit Control / Collectors Level 2
Training Outcome:
A full time role will be offered on successfully completiing the apprenticeship
Alternate career opportunities within the firm can also be considered
Employer Description:Serjeants’ Inn Chambers is a leading civil law set specialising in high-profile medical, police, professional discipline, regulatory, business & specialist crime and public law cases, often involving important legal, ethical and social issues.
Chambers has 89 barristers and 24 members of staff. Over the last 10 years it has expanded its silk team from 9 to 28 KCs (including 9 women), recruited 40 new tenants and won 49 awards. Their barristers and staff adopt a professional, progressive and friendly approach. They were one of the first sets to be awarded the Bar Council’s Certificate for Excellence in Well-Being. For an independent assessment please see Legal Cheek’s review, which notes that, “Members here work on real issues, affecting real people in the most fundamental of ways, meaning there is never a dull moment”.
Members of our award-winning staff team play a vital part in the success of the set as a whole.Working Hours :Monday - Friday, 9.00am - 6.00pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Administrative skills,Number skills,Logical,Team working,Initiative,Non judgemental,Patience....Read more...
An exciting opportunity has arisen for a Payroll Administrator to join a well-established professional accountancy firm providing accounting, tax, and business advisory services to small and medium-sized organisations.
As a Payroll Administrator, you will be responsible for delivering accurate payroll services and supporting client accounts efficiently.
This is a full-time permanent role offering hybrid working options (3 days office, 2 day from home), a salary range of £30,000 - 3;35,000 and benefits.
Apply only if you have experience within an accountancy practice.
You will be responsible for:
? Processing monthly and weekly payroll, including wages, overtime, bonuses, and deductions
? Managing CIS returns and related processes
? Administering pensions, including auto-enrolment uploads and redeclarations
? Handling statutory payments and benefits in kind
? Communicating with HMRC to resolve queries
? Managing client billing and debt chasing
? Maintaining relationships and daily communications with a varied client portfolio
? Handling payroll queries from clients and staff
What we are looking for:
? Previously worked as a Senior Payroll Administrator, Payroll Executive, Payroll Senior, Payroll Specialist, Senior Payroll Coordinator, Senior Payroll Clerk or in a similar role.
? Proven payroll experience of at least 3 years within accountancy practice
? Strong understanding of payroll processes, statutory payments, tax rules, National Insurance, pensions, and auto-enrolment
? Awareness of GDPR and confidentiality obligations
? Ability to identify and resolve payroll discrepancies efficiently
? Professional approach when handling sensitive matters
What's on offer:
? Competitive Salary
? Hybrid working options
? Flexible working hours in a supportive environment
? Company pension Scheme
? Private medical insurance
? Free parking
? Health and wellbeing support
? Enhanced maternity leave
? Sick pay
? Bonus scheme
? Op....Read more...
Key Responsibilities of the Role Includes:
Develops relationship with allocated customers.
Accepts all orders (from customer or overseas offices) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Process all bookings to carriers and issue HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries' security needs, AMS/ACI etc.
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalises validation of required documents.
Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to sales.
Takes and handles customer enquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives the solution of customer complaints by solving them directly or assigning tasks to other functions.
Acts as first contact point for customer claims.
Participates in joint sales visits if necessary.
Fully complies with GCCS input guidelines with root cause input and corrective action closure.
Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up).
Manages and controls workflow on a daily basis.
Take ownership of all account queries, both customer and carrier, and their conclusion.
Ensure that all customer enquiries are responded to promptly and professionally.
Escalates issues if required.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps. Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
An exciting opportunity has arisen for a Payroll Administrator to join a well-established professional accountancy firm providing accounting, tax, and business advisory services to small and medium-sized organisations.
As a Payroll Administrator, you will be responsible for delivering accurate payroll services and supporting client accounts efficiently.
This is a full-time permanent role offering hybrid working options (3 days office, 2 day from home), a salary range of £30,000 - 3;35,000 and benefits.
Apply only if you have experience within an accountancy practice.
You will be responsible for:
* Processing monthly and weekly payroll, including wages, overtime, bonuses, and deductions
* Managing CIS returns and related processes
* Administering pensions, including auto-enrolment uploads and redeclarations
* Handling statutory payments and benefits in kind
* Communicating with HMRC to resolve queries
* Managing client billing and debt chasing
* Maintaining relationships and daily communications with a varied client portfolio
* Handling payroll queries from clients and staff
What we are looking for:
* Previously worked as a Senior Payroll Administrator, Payroll Executive, Payroll Senior, Payroll Specialist, Senior Payroll Coordinator, Senior Payroll Clerk or in a similar role.
* Proven payroll experience of at least 3 years within accountancy practice
* Strong understanding of payroll processes, statutory payments, tax rules, National Insurance, pensions, and auto-enrolment
* Awareness of GDPR and confidentiality obligations
* Ability to identify and resolve payroll discrepancies efficiently
* Professional approach when handling sensitive matters
What's on offer:
* Competitive Salary
* Hybrid working options
* Flexible working hours in a supportive environment
* Company pension Scheme
* Private medical insurance
* Free parking
* Health and wellbeing support
* Enhanced maternity leave
* Sick pay
* Bonus scheme
* Opportunities for career progression
* Collaborative culture that values contribution and development
This is a fantastic opportunity for a Payroll Administratorto join a professional and supportive team while advancing your payroll career.
Important Information: We endeavour to process your personal data in a fair and transparent manner. In applying for this role, Additional Resources will be acting in your best interest and may contact you in relation to the role, either by email, phone or text message. For more information see our Privacy Policy on our website. It is important you are aware of your individual rights and the provisions the company has put in place to protect your data. If you would like further information on the policy or GDPR please contact us.
Additional Resources Ltd is an Employment Business and an Employment Agency as defined within The Conduct of Employment Agencies & Employment Businesses Regulations 2003.
....Read more...
The main responsibilities of a Credit Controller with Janus are:
The administration of the AR/CC functions in Business Central. This involves the set-up of customers, projects, and other data set in the system.
The review and issuing of billing items to our customers.
Contacting customers about outstanding balances (via verbal and written communication).
Managing internal and external relationships to ensure the successful management of the debtor balances.
Assisting the finance function with general administrative and reporting task.
Training:This credit controller and collector apprenticeship is designed to develop the core knowledge, skills, and behaviours in credit management and collections principles, regulatory requirements, and professional standards, and enable an apprentice to apply these within their everyday role. It’s a great introduction to a career in credit control for both new employees and existing talent across all sectors and within a range of organisational functions including operations, policy, sales, financial risk and customer relationships. Our Credit Controller apprenticeship programme integrates two modules of technical training delivered in partnership with the Chartered Institute of Credit management (CICM) to achieve the Certificate in Credit Management. This is a fantastic opportunity to build technical knowledge which is supported by work based experience. This ensures that learning and skills are directly applied to the apprentice’s role, and maximises the time used as part of off-the-job training. CICM modules: Business Communication and Personal Skills. Credit Control and Collections. Self-study: Innovative skills development - To complement the technical training, apprentices receive access to a series of online modules designed to support the development of sector relevant skills at the right time for their job role. Set within the context of familiar financial sector settings, learners are challenged to think about their role and the critical skills they need to develop to have a successful career working in finance. Microsoft Specialist Skills - Optional modules covering core Microsoft products; online tuition supports learners in preparing for Microsoft accreditations.Training Outcome:Career development exists in the company, with the potential of broader roles within the finance team or the ability to specialise. Further discussions regarding career goals will follow.Employer Description:Our culture at Janus International Europe is centred around teamwork, accountability, and continuous growth. Janus is filled with passion, whether it be towards exceeding our customer expectations or fulfilling a job role to the full. We are a young, dynamic organisation with a strong focus on global expansion, which creates an environment where people are encouraged to take ownership, bring ideas forward, and actively shape how we operate. Collaboration is fundamental — we emphasise joined-up teams, supporting one another, and delivering consistently for our customers.Working Hours :Monday - Thursday, 8.15am to 5.00pm (unpaid lunch 1 hour per day). Friday, 8.00am to 3.00pm (unpaid lunch 1 hour).Skills: Communication skills,IT skills,Organisation skills,Attention to detail,Analytical skills....Read more...
You’ll be joining a team with well-established colleagues, who will be able to support you to make your mark quickly. We are particularly keen to hear from candidates able to start quickly, with a level head and a keenness to learn. Reporting directly to the Customer Support Manager, the role’s key focus is ensuring customer satisfaction.
The team prides itself on responding to all inbound enquiries in line with business process policies and SLAs. This involves direct engagement with the customer which will include building product quotations, technical and administrative support, website walk-throughs, product guidance and licensing advice.
This role also provides central purchasing support across the division, as well as administrative support to the Sales team and occasionally to the Exec team. You’ll be involved in capturing opportunities for improvement, insights and intelligence from customers. Communicating these back to the business so we can provide the best possible experience for our customers is key.
To deal with initial enquiries from our customers (by phone, email and live chat) who use our online map shop to access and download a wide range of mapping data. These customers will vary from domestic “one-off” purchasers to regular business users who may require our services on a daily basis.
To ensure customer issues are followed through to resolution or escalated within the business if needed.
Assisting the sales team with the generation of quotations and, in some instances, supplying these directly to the customer, raising invoices, processing payments and contracts.
Raising purchase orders as required across the division.
Liaising with suppliers to obtain quotes and process orders.
To participate in meetings within the Support Team.
To accumulate useful feedback, relaying this to the Head of Operations, ensuring we continue to improve our products and services portfolio.
To ensure a high standard of administration on our systems, which will involve adding new users, office locations, billing details and account permissions.
An ongoing responsibility to learn and familiarise yourself with new products and services which are developed and launched.
Assisting with the ongoing updates of documentation for customer Support processes.
Welcoming office visitors & preparing meeting rooms as required.
Adherence to Idox Information Security policies and protocols
Training:This apprenticeship includes the completion of the Customer Service Specialist Level 3 course. Learning would be at Farnborough College of Technology, with college attendance for 1 day every other week during term time and will include an external assessment for completion. Training Outcome:Step into a varied and fulfilling position within our Customer Operations Team, where you’ll have great opportunities to develop your expertise and progress your career with Idox.Employer Description:Part of Idox plc, Idox Geospatial is a UK leader in location insight. From data to consultancy, or through our enterprise-class software platforms, we help to deliver a clear understanding of the risks and opportunities that organisations face every day. By bringing together a range of specialist geospatial companies and brands, we’re able to offer the most comprehensive location data services available. An unrivalled proposition for our customers that provides insight at scale and in detail. Together, we drive change. Because ultimately, we know that with location insight, there’s so much more that organisations can achieve.
Geospatial insight has the power to transform. To deliver a strategic advantage. And to enhance decision-making at the highest levels.
The Idox group also delivers specialist software solutions power the performance of government and industry, driving productivity and a better experience for everyone. Built around the user and designed in collaboration with experts who have worked through every detail of every process from end-to-end, our hard-working process engines deliver exceptional functionality and embed workflows that drive efficiency and best practice with a long-term focus for regulated environments. Through the automation of tasks, the simplification of complex operations, finding scalability as operations evolve, and more effective management of information, we help our customers harness the power of Digital, so they can do more.
Idox employs around 700 staff in the UK and worldwide, including Europe, North America and Asia, so some travel to meet colleagues may be required. Working Hours :Full-time.
Permanent.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Number skills,Initiative,Can-do attitude,Time management,Use of MS Office....Read more...
