Billing Management:
Support the updating, processing, and generation of invoices for product and project orders, ensuring accuracy with guidance from the team
Assist with physical billing tasks, such as preparing and sending invoices when required
Work with Supply Chain and Project Managers to learn how stage payments and milestone dates are tracked and communicated
Help review and resolve billing discrepancies by liaising with customers and internal teams, with support from senior colleagues
Milestone and Stage Payment Setup:
Learn how to set up stage payment billing for new product orders based on agreed schedules
Assist in setting up milestone billing, ensuring it matches project deliverables and planned payment timings
Accounts Receivable & Credit Risk:
Support the onboarding of new customers, including helping to gather information needed for setting payment terms and credit limits
Monitor accounts receivable reports and help follow up on overdue payments under supervision
Assist in resolving billing queries or disputes, ensuring a professional and customer‑focused approach
Keep accurate notes and records of customer communication related to payment
Learn how to monitor credit risk, using tools such as payment history and credit reference information with guidance from the team
Reporting and Documentation
Help generate regular billing and accounts receivable reports, ensuring data is accurate
Support the maintenance and updating of billing procedures, contributing to improvements as you learn
Customer Service:
Provide friendly and timely support to customers, helping to answer basic questions about billing and payments
Build positive working relationships with customers to support smooth payment processes
Work collaboratively across departments to ensure customers receive a consistent and positive experience
Your profile:
An interest in finance, credit control or business administration, and a willingness to learn
Working towards, or open to starting, a CICM Level 3 qualification as part of your apprenticeship
Basic Microsoft Excel skills, with enthusiasm to develop further
Any exposure to SAP or similar systems is a bonus, but not essential
Good attention to detail and a commitment to accuracy
Eagerness to learn in a fast‑paced environment, with support from the team
Organised and able to manage your time with guidance
A positive team player, enthusiastic about developing new skills and contributing to the department
Shows initiative and a proactive approach to learning and tasks
This role supports multiple departments and provides exposure to a wide range of operational processes.Training:Training will be delivered through Kaplan, combining on-the-job learning at Fanuc UK with structured online sessions.
The apprentice will attend regular live online classes alongside independent study, with support from their line manager and a dedicated Talent Coach.
Progress reviews will take place every 12 weeks.Training Outcome:
It is expected that the successful apprentice will reach Commercial Operations Specialist level, with the opportunity to progress and become a specialist
Employer Description:FANUC is the world leading provider of factory automation. Our machine range includes a number of Robots, Cutting, Drilling, and Injection moulding machines, Laser, motors and control systems used in automation.Working Hours :Monday to Thursday
8:00am to 4:45pm
Friday
8:00am to 3:45pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Problem solving skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Initiative....Read more...
Preparing and updating operational documentation, including safety and compliance records
Maintaining accurate records and inputting data using Excel and internal systems
Coordinating schedules for staff, equipment, and site resources
Communicating with customers and suppliers to ensure smooth project delivery
Producing service reports, job summaries, and client billing documentation
Training:
Velocity apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team
Using their expert knowledge, they will provide the skills necessary to succeed in the workplace and to expand future career prospects
Throughout the apprenticeship, learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their programme
Training Outcome:
The role offers long term security and the opportunity to progress into a permanent position
Employer Description:Specialist UK contractor providing steeplejack, rope access, industrial maintenance, inspection, and repair services for high-level structures across a range of industrial sectors.Working Hours :Monday- Friday
8am- 5pmSkills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Key Responsibilities of the Role Includes:
Develops relationship with allocated customers.
Accepts all orders (from customer or overseas offices) and processes such.
Creates and confirms transport order to ensure pickup of the shipment at origin.
Process all bookings to carriers and issue HAWB instructions.
Runs all checks on HAWB prior to acceptance/print of HAWB.
Completes all Export/Import HMRC Requirements.
Fully ensures compliance with varying countries' security needs, AMS/ACI etc.
Prepares, controls and distributes all required Import/Export documents to counterparts (carriers, consignee, supplier) complying with regulations and internal procedures.
Checks responses from counterparts and finalises validation of required documents.
Proactively informs customers on shipment status, exceptions and provides intermediate updates on incident solutions.
Provides spot quotations and closes contract.
Performs up and cross-selling (inbound calls) for existing customers and passes on leads to sales.
Takes and handles customer enquiries, e.g. Track and Trace.
Takes customer requests with regard to Go Green topics and informs Country Go Green Head.
Reviews reports (generated by the Performance Reporting & Exception Specialist) and sends them to the customer.
Takes and registers all customer complaints and drives the solution of customer complaints by solving them directly or assigning tasks to other functions.
Acts as first contact point for customer claims.
Participates in joint sales visits if necessary.
Fully complies with GCCS input guidelines with root cause input and corrective action closure.
Completes all financial input relating to job files (billing/cost provisions/printing of billing, invoice to customers and posting/distribution of same with required back up).
Manages and controls workflow on a daily basis.
Take ownership of all account queries, both customer and carrier, and their conclusion.
Ensure that all customer enquiries are responded to promptly and professionally.
Escalates issues if required.
Ensures that all interactions are compliant with DPDHL Code of Conduct and other compliance requirements, e.g. anti-corruption.
Training:On the job training delivered by the employer.
Apprentices without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement, the apprenticeship English and Mathematics minimum requirement is Entry Level 3.
Allocation of an apprenticeship delivery coach who will carry out regular training.
Assessment and support visits to ensure you acquire new learning, knowledge, skills and behaviours in order to progress and develop.
Identify, track and support 6 hours off the job training activities.
Quarterly formal progress review meetings, identifying learning achievements and next steps. Training Outcome:The Apprenticeship will initially be a 24-month Fixed Term Contract (FTC), with the aim that Apprentices either move onto a further Apprenticeship or a permanent role within the business – subject to a suitable vacancy being available and in line with the selection process for the role. Employer Description:DHL Global Forwarding (DGF) is one of the five DHL divisions within DPDHL Group. DGF UK specialise in shipping freight by air and sea. We are the world and UK market leader for airfreight and number two for ocean freight. At DGF we have over 30,000 employees working across more than 200 countries. In the UK we have over 1,000 colleagues working across office, warehouse and transport roles. We collect, store and deliver the goods and handle customs formalities.Working Hours :Monday to Friday, 9.00am - 5.30pm.Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Administrative skills,Number skills,Team working,Keen to learn....Read more...
Own and manage the renewal process for assigned customer segments
Respond to customer enquiries related to renewals, including contract terms, pricing, billing, and renewal timing
Manage cancellation requests and support save motions in partnership with internal stakeholders
Ensure renewal documentation and system records are accurate and up to date
Execute renewal workflows in alignment with company policies and timelines
Partner with Account Management to ensure smooth hand-offs and alignment on renewal execution
Collaborate with Customer Success, Finance, Legal, and Operations to resolve renewal-related issues
Serve as the primary point of contact for renewal execution within assigned customer segments
Actively participate in initiatives to automate and improve renewal processes
Partner with internal teams to implement system and workflow enhancements
Support testing, iteration, and rollout of process improvements
Help reduce manual work and increase scalability over time
Skills Required:
The successful candidate will need to be well-organised and have previous experience in a customer-based setting. You must have excellent written and verbal communication skills, with the ability to manage multiple workflows and meeting deadlines. A driving licence would be preferred and at least a grade 4/C in both Maths and English GCSE. Training:
Leve 3 Business Administration
Remote training delivery
Onefile
VLE
6 hours of dedicated training time every week
Training Outcome:Possible full time permanent position after completion of the apprenticeship.Employer Description:A prestigious company who have created a smart and flexible way to sign in staff, visitors, and contractors. With over 18,000 sites across 70 countries, including America, Canada, Denmark and more, they are one of the world’s fastest-growing visitor management platforms. Their team consists of dedicated software developers and a customer success team, delivering brilliant features and exceptional customer service to their ever-growing community.
The Renewal Specialist is responsible for owning the end-to-end execution of customer renewals for low-touch and unmanaged customer segments. This role ensures renewals are completed accurately, on time, and with a consistent customer experience while helping drive operational efficiency and scalability through process improvement and automation.
The Renewal Specialist partners closely with Account Management, Customer Success, Finance, and Operations to manage renewal workflows, address customer inquiries, and support retention efforts as the business grows.Working Hours :Monday to Friday 9am – 5.30pm, office-based. On occasion, you may need to work unsociable hours to communicate with the global team (this will be done remotely).Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Customer care skills,Problem solving skills,Presentation skills,Administrative skills,Number skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
Expeditors International are recruiting for an apprentice to join their branch in Manchester. The successful candidates will learn all aspects of freight forwarding whilst working towards a level 3 qualification. Duties include ensuring timely and accurate movement of freight and information, while providing exceptional customer service.
Major Duties and Responsibilities:
Air, Ocean, Trancson, Customs Brokerage roles:
Ensure smooth and timely freight process flow
Ensure accurate and timely data entry into our operational system
Track and Trace Files and reporting
Use both export and import dashboards timely
Ensure accurate and timely billing
Ensure delivery of freight and timely clearance when applicable
Interact with our customers in arranging their shipments, meeting customer service standards
Contribute to maintain good relationships and good customer service, with customers and suppliers
Meet compliance at all times to regulations internal and external in accordance with government regulations
Understand department process flow, and look for best practices to improve operational efficiency and productivity
Timely responses to emails and requests (internal and external)
Escalation of problems to Management when necessary
Training:
Level 3 International freight forwarding specialist Apprenticeship Standard qualification
On the job training delivered by the employer
Apprentices under 18 without Level 2 English and Maths will need to achieve this level prior to taking the end point assessment. For those with an education, health and care plan or a legacy statement the apprenticeships English and mathematics minimum requirement is Entry Level 3
Allocation of an apprenticeship delivery coach who will carry out regular training
Assessment and support visits to ensure you acquire new learning, knowledge skills and behaviours in order to progress and developIdentify, track and support 6 hours off the job training activities
Quarterly formal progress review meetings, identifying learning achievements and next steps
Training Outcome:
Continued professional development, advancement to agent role and beyond
Employer Description:Expeditors is a Fortune 500 global logistics company offering highly
optimised and customised supply chain solutions. We are a service
based company offering a highly flexible approach to supply chain
management. At the core of our cultural philosophy is a mission to
exceed customers’ expectations through excellence in our service.
We offer apprenticeships in International Trade and Logistics. Through
this apprenticeship you will gain a rounded understanding of the freight
forwarding industry setting you up for a long lasting career.Working Hours :Monday - Friday, 9.00am - 5.30pm. One hour lunch.Skills: Communication skills,Organisation skills,Customer care skills,Administrative skills,Team working,Proactive....Read more...
What you’ll be doing:
Using research tools such as TGI, Touchpoints and Nielsen competitive
you’ll learn how to uncover media, market and audience information, creating insights that will contribute to designing and developing client communication strategies
Working with our media planners, you’ll learn to write great briefs for our external media partners and internal specialist teams to produce best-in-class media proposals that innovatively deliver our client strategies
You’ll learn about in-campaign optimisation and post-campaign analysis, contributing research to support the planning process from briefing all the way through to campaign evaluation
Work with our Operations Team to ensure our media campaigns are executed in the way they were designed - this includes providing great customer service to our clients, confirming orders and working with our Finance team to resolve any billing queries and Inputting bookings into our CRM system with 100% accuracy, ensuring zero financial variances/queries
Being the primary point of contact for basic advertising schedule amends/applied optimisation as we are constantly making improvements for our clients
Running daily reports of live advertising campaigns contributing to ad-hoc, mid or post advertising campaign analysis reports This will involve adhering to rigorous processes with the greatest attention to detail which will result in assisting the delivery team in schedule creation, processing and improvement
Being proficient with key campaign management and reporting tools across TV, online media, print etc.
You will form good relationships with Media Owners/Suppliers
Create campaigns in a variety of online media disciplines like programmatic display, affiliate, online video, paid search and paid social
Stay on top of latest industry news and trends so we can deliver market leading, innovative plans
Establish strong working knowledge of online tools such as: Partnerise (Affiliate), Google Analytics, Google Ads, Facebook, SimilarWeb, AdDynamix, Concept (CRM), etc.
Training:Advertising & Media Executive Level 3 Standard.
An advertising and media executive will help with the day-to-day progress of the whole advertising process, from receiving the brief from the marketing team, including objectives, budget and timescales, through to the measurement of how effective the advertisement has been. In their daily work, they will interact with many other people, processes and systems. (For example, the client, 3rd party suppliers, the broad team at the agency.) They help campaigns move forward, coping with inevitable setbacks and changes in direction (some at the last minute), whilst showing collaboration and maintaining relationships with all. Usually, they report to an Account or Media Manager.
They usually specialise in one of two parts of the advertising process: the first is the process of producing the advertisement (creative); the second is the process of distributing the advertisement (media). Apprentices must therefore complete the core apprenticeship and one of these options.
Training Sessions Overview:
Seminar 1: Preparing for your apprenticeship
Seminar 2: Preparing for your employer
Seminar 3: Introduction to advertising
Seminar 4: The foundation of advertising
Seminar 5: Understanding commercial
Seminar 6: Advertising campaigns
Seminar 7: Advertising and Media standards & legislation
Seminar 8: Principles of Project Management
Seminar 9: Supply Chain Management
Seminar 10: Principles of third party
Seminar 11: The briefing and approval processes
Seminar 12: The media buying process - TV
Seminar 13: The media buying process - Out of home, Radio and Print.
Seminar 14: Negotiation techniques
Seminar 15: Data and media metrics
Seminar 16: Data and media metrics - Practical Excel session
Seminar 17: Media planning
Seminar 18: Distribution of Creative through the appropriate channels
Seminar 19: Evaluating campaign performance
For a full overview of the Advertising & Media Executive standard please click on the following link:
https://www.instituteforapprenticeships.org/apprenticeship-standards/advertising-and-media-executive-v1-0Training Outcome:Potential of a full-time position is available for the right candidate upon successful completion of the apprenticeship.Employer Description:We are looking for Advertising & Media Apprentices to join us here at What’s Possible Group: the only harmonious marketing group for dynamic growth brands.The next generation of advertising and media professionals is incredibly important to our growth, not just as a business, but for our entire industry.Working Hours :Monday to Friday - 9:00am - 5:30pm. We work a 9-day fortnight, meaning staff have every other Friday off!Skills: Communication skills,IT skills,Attention to detail,Organisation skills,Analytical skills,Logical,Team working,Creative,Initiative....Read more...
